General Contractor Promotional

Document Sample
General Contractor Promotional Powered By Docstoc
					                             Contract No. BWDB-03-006-001




Brevard Workforce Development Board, Inc.

            Brevard Job Link
    Module 4: Business Services Unit
               Contractor

      Contract No. BWDB-03-006-001

             Parties to Contract:

    Brevard Workforce Development Board, Inc.
            597 Haverty Court, Suite 40
               Rockledge, FL 32955

                      AND

                TTI America, Inc.
          15350 Sherman Way, Suite 150
               Van Nuys, CA 91406
                                                                         Contract No. BWDB-03-006-001



                                       TABLE OF CONTENTS
PART I – MUTUAL ASSURANCES ...................................................................... 8
1.      Parties to Contract ....................................................................................... 8
2.      Purpose of Contract ..................................................................................... 8
3.      Contract Amount .......................................................................................... 8
4.      Contract Expenditures (Payment and Budget)............................................. 9
   4.1.   Payment: ................................................................................................ 9
   4.2.   Budget: ................................................................................................... 9
5.     Contract Period ............................................................................................ 9
6.      Return of Funds and Disallowed Costs ...................................................... 10
7.      Amendments/Modifications/Notifications ................................................... 11
   7.1.   Amendments and Modifications: .......................................................... 11
   7.2.   Notifications: ........................................................................................ 11
8.     Assignment and Subcontracts ................................................................... 12
9.      Termination ................................................................................................ 12
 9.1.   Termination at Will: .............................................................................. 12
 9.2.   Termination for Breach: ....................................................................... 12
 9.3.   Payment Provisions: ............................................................................ 13
10. Grievance Procedures for Customers and Employees .............................. 13
11.     Dispute Resolutions ................................................................................... 13
12.     Incident Reporting ...................................................................................... 13
13.     Policies, Attachments and Exhibits ............................................................ 14
14.     Notices and Communications .................................................................... 14
 14.1. Contract Manager: ............................................................................... 14
 14.2. Contractor Officials: ............................................................................. 14
15. Interpretation .............................................................................................. 15

PART II – CONTRACTOR ASSURANCES ........................................................ 16
1.      Laws and Regulations ................................................................................ 16
2.      Non-Discrimination..................................................................................... 17
3.      Safeguarding Information .......................................................................... 17
4.      Right in Data and Materials ........................................................................ 17
5.      Audits ......................................................................................................... 18
     5.1.    Government and Non-Profit Entities: ................................................... 18



                                                     Page 2 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                        Contract No. BWDB-03-006-001



   5.2.    Commercial Organizations: .................................................................. 18
   5.3.    Other: ................................................................................................... 18
6.     Internal Financial Control ........................................................................... 18
7.      Record Keeping ......................................................................................... 19
8.      Access to Records and Monitoring ............................................................ 19
9.      Purchasing ................................................................................................. 20
10.     Indemnification ........................................................................................... 20
11.     Proof of Insurance ..................................................................................... 21
 11.1. Liability Insurance: ............................................................................... 21
 11.2. Worker’s Compensation: ...................................................................... 21
 11.3. Motor Vehicle Insurance: ..................................................................... 22
 11.4. Bonding: ............................................................................................... 22
 11.5. Property: .............................................................................................. 22
12. Attestations Required................................................................................. 22
13.     Religious or Political Activity and Nepotism ............................................... 22
 13.1. Religious Activity: ................................................................................. 22
 13.2. Political Activity: ................................................................................... 23
 13.3. Nepotism: ............................................................................................. 23
14. Conflict of Interest ...................................................................................... 23
15.     Program Income ........................................................................................ 23
16.     Technical Assistance ................................................................................. 23
17.     BWDB Library ............................................................................................ 23
18.     Public Relations ......................................................................................... 24
19.     Inventory .................................................................................................... 24
20.     Reports and Deliverables ........................................................................... 25
     20.1.   Instructions for Report Submission: ..................................................... 25
     20.2.   Schedule of Reports: ........................................................................... 25
     20.3.   Report Reviews: ................................................................................... 25

PART III – STATEMENT OF WORK .................................................................. 26
1.      Scope of Services ...................................................................................... 26
2.      Information, Data, and Information Management ...................................... 27
3.      Public Relations/Marketing ........................................................................ 29
4.      Contract Close-Out .................................................................................... 30
5.      Special Needs ............................................................................................ 31



                                                    Page 3 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                      Contract No. BWDB-03-006-001



5.     Reports and Invoicing ................................................................................ 32
7.     Staffing, Staff Development, and Training ................................................. 33
8.     Performance Measures.............................................................................. 37
9.     Transition Plan ........................................................................................... 38
10.    Brevard Job Link ........................................................................................ 39
 10.1. General Agreements: ........................................................................... 39
 10.2. Customer Service:................................................................................ 44
 10.3. Core Services:...................................................................................... 44
 10.4. Intensive Services: ............................................................................... 49
 10.5. Training Services: ................................................................................ 50
 10.6 Target Success: …………………………………………………………....51
11. Contractor and Partner Collaboration ........................................................ 53
12.    Administration ............................................................................................ 56
13.    Continuous Improvement ........................................................................... 57
14.    Quality Unit ................................................................................................ 59
 14.1. General Agreements: ........................................................................... 59
 14.2. Invoicing & Reports: ............................................................................. 59
 14.3. Data, Information, and Information Management: ............................... 60
 14.4. Collaboration: ....................................................................................... 61
 14.5. Continuous Improvement Process: ...................................................... 61
 14.6. Automation: .......................................................................................... 62
 14.7. Use of Forms: ...................................................................................... 62
 14.8. Monitoring Activities: ............................................................................ 62
 14.9. Chartering Criteria: ............................................................................... 63
 14.10. Tracking Effectiveness: ........................................................................ 63
 14.11. Performance Evaluation: ...................................................................... 63
15. Scholarship Unit ......................................................................................... 64
16.    Key Staff Qualifications/Résumés.............................................................. 66
17.    Key Staff Listing ......................................................................................... 66
18.    In-Kind Services ......................................................................................... 66
19.    Performance Measurement ....................................................................... 66
20.    BWDB Vision and Mission ......................................................................... 67
21.    Contacting Board Members ....................................................................... 67
22.    Production Schedule .................................................................................. 67
23.    Service Deliverables .................................................................................. 67




                                                   Page 4 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                        Contract No. BWDB-03-006-001



 23.1. Location: .............................................................................................. 67
 23.2. Geographic Service Area: .................................................................... 68
 23.3. Program Access: .................................................................................. 68
 23.4. Program Service Hours: ....................................................................... 68
24. Reporting ................................................................................................... 68
25.     Program Oversight ..................................................................................... 68
26.     Onsite Monitoring ....................................................................................... 69
27.     Definitions .................................................................................................. 69
28.     Incentive Plan ............................................................................................ 70

PART IV – AGREEMENT OF PAYMENT ........................................................... 70
1.      General Provisions..................................................................................... 70
2.      Cost Reimbursement ................................................................................. 70
3.      Incentives ................................................................................................... 71
4.      Invoicing ..................................................................................................... 72
5.      Deobligation of Funds ................................................................................ 73
6.      Modifications .............................................................................................. 73
7.      Performance/Production ............................................................................ 73
8.      Sanctions for Non-Performance................................................................. 74
9.      Final Payment ............................................................................................ 75
10. Travel Policy…………………………………………………………………...…76

PART V – SIGNATURES AND ATTESTATIONS ............................................... 77


                                     LIST OF ATTACHMENTS

ATTACHMENT A:                           BWDB Monthly Request for Payment Form

ATTACHMENT B:                           BWDB Quarterly Request for Withheld Cost Form

ATTACHMENT C:                           Business Services Unit Budget Summary

ATTACHMENT D:                           Not Being Used at this Time

ATTACHMENT E:                           Not Being Used at this Time

ATTACHMENT F:                           Expenditure Schedule




                                                    Page 5 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



ATTACHMENT G:                       Production Schedule

ATTACHMENT H:                       Memorandum of Understanding between the Brevard
                                    Chapter of the Florida Staffing Services Associations
                                    (FLASSA) and Brevard Workforce Development Board,
                                    Incorporated.

ATTACHMENT I:                       2003-2004 BWDB Meeting Schedule

ATTACHMENT J:                       Schedule of State Holidays

ATTACHMENT K:                       USDOL Training and Employment Guidance Letter (TEGL)
                                    7-99

ATTACHMENT L:                       Contract Close Out Report

ATTACHMENT M:                       Not Being Used at this Time

ATTACHMENT N:                       Brevard Achievement Center MOU (Ticket to Work
                                    Training)

ATTACHMENT O:                       Schedule of Reports and Deliverables and Monthly
                                    Contractor Report Outline Format
ATTACHMENT P:                       Not Being Used at this TIme
ATTACHMENT Q:                       One Stop Center Directory
ATTACHMENT R:                       Minimum and Accelerated Performance Standards
                                    Tables
ATTACHMENT S:                       Scouts, Brokers, and Facilitators
ATTACHMENT T:                       BWDB Supportive Services Policy
ATTACHMENT U:                       BWDB Information Systems
ATTACHMENT V:                       BJL Chartering Criteria
ATTACHMENT W:                       Businesses Tiers for WIA Services
ATTACHMENT X:                       Provisions Regarding a Drug Free Workplace
ATTACHMENT Y:                       Certification Regarding Debarment
ATTACHMENT Z:                       Statement of Public Entity Crimes
ATTACHMENT AA:                      Certification Regarding Lobbying
ATTACHMENT BB:                      BWDB Grievance Policy
ATTACHMENT CC:                      Contractor’s Key Staff
ATTACHMENT DD:                      Definitions




                                               Page 6 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



ATTACHMENT EE:                      BWDB Administrative Plan, Section II, 11 and 12
ATTACHMENT FF:                      WPDG-00-004 (Incident Reporting Procedures)
ATTACHMENT GG:                      Incentive Policy
ATTACHMENT HH:                      Travel Policy




                                               Page 7 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



                                       Contract Between

        BREVARD WORKFORCE DEVELOPMENT BOARD, INC.
                                                  AND
                                      TTI AMERICA, INC.


     BREVARD JOB LINK MODULE 4: BUSINESS SERVICES UNIT


PART I – MUTUAL ASSURANCES

1.       Parties to Contract

         THIS CONTRACT is made and entered into by and between the Brevard
         Workforce Development Board, Inc., referred to in this Contract as the BWDB,
         and TTI America, Inc., referred to in this Contract as the Contractor.


2.       Purpose of Contract

         The purpose of this Contract is for the Contractor to provide services in
         accordance with Part III – Statement of Work as authorized by:

                      The Federal Workforce Investment Act (WIA) of 1998 and subsequent
                       amendments,
                      The State Workforce Innovation Act of 2000 and subsequent
                       amendments,
                      The Personal Responsibility and Work Opportunity Reconciliation Act
                       of 1996 (Public Law 104-193) and subsequent amendments, AND
                      The Welfare-to-Work Act (WtW) and subsequent amendments.

3.       Contract Amount

         The BWDB agrees to pay for contracted services for an amount not to exceed
         $322,000 subject to the availability of funds. The BWDB's obligation to pay
         under this contract is contingent upon the State of Florida providing sufficient
         funds to BWDB to pay the amounts allowable under this Contract. . The
         Federal awarding agencies are: U.S. Department of Labor Employment and
         Training Administration, CFDA Number 17.258; U.S. Department of Labor
         Employment and Training Administration, CFDA Number 17.259; U.S.



                                               Page 8 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



         Department of Labor Employment and Training Administration, CFDA Number
         17.260; U.S. Department of Labor Employment and Training Administration,
         CFDA Number 17.253; U.S. Department of Health and Human Services
         Administration for Children and Families, CFDA Number 93.558.

4.       Contract Expenditures (Payment and Budget)

         4.1.     Payment:

                  The payment under this Contract shall be cost reimbursement with
                  performance-based incentive payments not to exceed the contract
                  amount listed in Section 3.         Payment is subject to appropriate
                  documentation relating directly to the delivery of performances and
                  products as described in Part III – Statement of Work and Part IV –
                  Agreement of Payment. Training and/or services under any other contract
                  or from any other source are not eligible for payment under this Contract.

                  The name, title, mailing address, email address, and telephone number of
                  the Contractor official to whom payment shall be mailed is:

                                    Richard Tripaldi, CFO
                                    TTI America
                                    15350 Sherman Way, Suite 150
                                    Van Nuys, CA 91406
                                    (818) 267-3200
                                    rtripaldi@ttiamerica.com


         4.2.     Budget:

                  The Contractor shall follow the line items and cost allocations in
                  Attachment E, Budget.



5.       Contract Period

         The term of this Contract shall commence on July 1, 2003 and terminate on June
         30, 2004, referred to as "contract period," unless terminated at an earlier date as
         authorized under Part I, Section 9. BWDB has the option at its sole and
         absolute discretion to renew any or all terms of this Contract for up to four (4)
         consecutive one (1) year terms, referred to as ―option renewal.‖ Contract
         termination or suspension in accordance with Part I, Section 9 will void this
         option renewal.




                                               Page 9 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001




          Base and Option Periods
               Base/                Fiscal                            Contract Period
              Option                 Year            From:                     To:
          Base                     FY 2003           July 1, 2002              June 30, 2003
          Option 1                 FY 2004           July 1, 2003              June 30, 2004
          Option 2                 FY 2005           July 1, 2004              June 30, 2005
          Option 3                 FY 2006           July 1, 2005              June 30, 2006
          Option 4                 FY 2007           July 1, 2006              June 30, 2007


         The offer of an option renewal period is not guaranteed, and the award of the
         initial contract does not imply an exercise of the option renewal. The option to
         renew and the terms and conditions of the option to renew shall be exercised at
         the sole and absolute discretion of the BWDB.

         If changes to any applicable laws, regulations, or subsequent amendments,
         including changes governing the implementation of those laws, regulations, or
         subsequent amendments, are determined by BWDB to impact any portion of this
         Contract, the parties agree to revise and renegotiate those portions after
         reasonable notice.

         The parties agree and understand that each of them may execute this Contract
         on different dates, but acknowledge that the effective date, when fully executed
         by both parties, shall be July 1, 2003.

         Throughout this contract period, the Contractor shall provide services to BWDB
         eligible customers in accordance with Part III – Statement of Work and shall
         request payment for services according to the Part IV – Agreement of Payment,
         unless terminated in accordance with Part I, Section 9.

6.       Return of Funds and Disallowed Costs

         6.1.     The Contractor shall immediately return to the BWDB any overpayments
                  due to unearned funds or funds disallowed pursuant to the terms of this
                  Contract that were disbursed to the Contractor by the BWDB or funds that
                  are disallowed in the final resolution of an audit report. In the case of
                  disallowed costs, the Contractor shall repay from funds other than funds
                  received under this Contract and according to the BWDB Administrative
                  Plan, Section II, 11 and 12 (Attachment EE). The BWDB may withhold
                  funds from future deliverables or other requests for payment pending
                  resolution of disallowed costs.

         6.2.     Upon accidental payment to the Contractor, refunds or credits from
                  training institutions or other vendors for costs that have been paid by the




                                              Page 10 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



                  BWDB shall be returned to that institution or vendor, noting that direct
                  payment should be made to the BWDB.




7.       Amendments/Modifications/Notifications

         7.1.     Amendments and Modifications:

                  This Contract may be amended by a written agreement between both
                  parties. Any modification agreement not in writing is not enforceable. In
                  the event of any amendment to existing laws or regulations that the
                  BWDB considers applicable, the parties agree in each occurrence to
                  amend or modify this Contract to comply with that amendment as
                  determined by the BWDB.

                  The parties also agree to incorporate other future policies, regulations,
                  provisions, or performance standards applicable to this Contract as they
                  are issued by the funding agencies.

                  Both parties agree to change specifications and/or modify this Contract as
                  necessary to comply with legislation, regulations, and policy directives;
                  manage funding; and meet the needs of the customers.

                  The BWDB reserves the right to issue general notices unilaterally
                  amending this Contract if it does not substantially, nor significantly, modify
                  the scope and intent of work. Such notices will be accomplished by
                  written letter amendment or Contract modification.

         7.2.     Notifications:

                  7.2.1.       The Contractor shall notify the BWDB in writing of any material
                               change in its financial condition, which could significantly affect
                               the Contractor's ability to perform or comply with the provisions
                               of this Contract, within three (3) business days. Notification
                               may be made verbally only if followed by a written notification
                               within five (5) business days of the Contractor’s learning of the
                               material change. Material changes include, but are not limited
                               to the following:

                                       Resignation or transfer of key staff members,
                                       Bankruptcy of the Contractor,
                                       Lawsuits or other legal action that may materially impact
                                        the financial viability of Contractor,
                                       Official investigations of fraud or abuse on the part of
                                        Contractor's staff, officers, or directors, AND/OR



                                              Page 11 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



                                       Theft or loss of funds or equipment that support the
                                        contracted activities.

                  7.2.2.       Contractor shall notify the BWDB in writing of the receipt of any
                               Federal, State, or local grant that may materially affect the
                               quality or cost of the services provided under this Contract. In
                               such case, the BWDB shall have the right to renegotiate the
                               price or deliverable performance, or at the BWDB's option,
                               terminate this Contract in part or whole.


8.       Assignment and Subcontracts

         Contractor may not assign or subcontract any of its duties or
         responsibilities under this Contract without the express written consent of
         BWDB. In the event that a majority of the shares of stock of Contractor are sold,
         assigned or conveyed, or that control of Contractor is otherwise transferred to an
         entity other than Contractor's current shareholder, BWDB shall have the right, in
         its sole and absolute discretion, to terminate this Contract.


9.       Termination

         9.1.     Termination at Will:

                  BWDB may terminate this Contract by giving sixty (60) days written notice
                  to the Contractor with or without cause.

                  In the event of Contract termination by BWDB, BWDB shall be liable for
                  payment of allowable costs to the Contractor for prior services rendered
                  up to and including the date of termination.

                  Final billing for payment must be received by the BWDB administrative
                  office within thirty (30) days of the termination date. A billing received late
                  with a postmark dated on or before the thirty (30) day mark does not meet
                  the thirty (30) day deadline.

         9.2.     Termination for Breach:

                  Upon breach of this Contract by the Contractor, the BWDB may terminate
                  this Contract by written notice to the Contractor. This written notice of
                  termination shall be sent via certified mail, return receipt requested.

                  If the Contractor fails to rectify the breach within the time specified by and
                  to the satisfaction of the BWDB, the BWDB may terminate this Contract
                  following the procedure above.



                                              Page 12 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001




                  Waiver of a breach of any provision shall not be deemed a waiver of any
                  other breach, and no waiver shall be construed to be a modification to any
                  of the terms or conditions of this Contract.

                  The provisions within this Contract do not limit the BWDB’s remedies at
                  law or in equity.

         9.3.     Payment Provisions:

                  In the event of such termination, the BWDB shall be liable for payment
                  only for services rendered and determined allowable under this Contract,
                  prior to the effective date of termination. Final billing for payment must be
                  received by the BWDB within thirty (30) days of the termination date.

10.      Grievance Procedures for Customers and Employees

         The Contractor shall ensure that all their employees and all customers are
         properly informed of their rights and benefits as required by applicable laws or
         regulations, including, but not limited to, the right to grieve or file a complaint with
         the BWDB or any other applicable agency. Any grievance filed by customers or
         Contractor employees shall be processed in accordance with the procedures
         outlined in the BWDB Grievance and Discrimination Complaint Policy
         (Attachment BB).

11.      Dispute Resolutions

         11.1. Any dispute that arises out of or is related to this Contract shall require the
               parties to meet and attempt in good faith to resolve the dispute within
               fifteen (15) days of either party filing a notice of dispute and serving it on
               the other party.

         11.2. If the dispute is not settled through the good faith attempt between the
               parties, both parties agree to waive a trial and pursue resolution through
               arbitration.

         11.3. Venue:

                  The place for any hearing, arbitration or otherwise, shall be in Brevard
                  County, Florida.

12.      Incident Reporting

         Reporting known or suspected incidents of fraud program abuse, or
         criminal conduct, referred to in this Contract as ―incident reporting,‖ shall



                                              Page 13 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



         be in compliance with WPDG-00-004 (Attachment FF: Incident Reporting
         Procedures). The submittal of false information may be considered fraud
         and could result in immediate Contract termination.




13.      Policies, Attachments and Exhibits

         This Contract and its attachments as referenced, Attachments A – HH, are
         supplemental and incorporated into this Contract by reference. All attachments
         are binding upon the parties as though fully set out in this Contract.


14.      Notices and Communications

         14.1. Contract Manager:

                  A Contract Manager has been established within the BWDB. The
                  purpose of this individual is to act as the liaison between the BWDB and
                  the Contractor to help resolve any contract issues or provide technical
                  assistance on the BWDB’s requirements.

                  The name, address, email address, and telephone number of the Contract
                  Manager is:

                                    Mrs. Marci Brilley
                                    Program Planning & Contracts Officer
                                    597 Haverty Court, Suite 40
                                    Rockledge, Florida 32955
                                    (321) 690-5345
                                    Email: mbrilley@job-link.net

         14.2. Contractor Officials:

                  14.2.1.      The name, title, address, email address, and telephone number
                               of the representative of Contractor responsible for
                               administration of the program under this Contract is:

                                    Ms. Karen Ramage
                                    President
                                    15350 Sherman Way, Suite 150
                                    Van Nuys, CA 91406
                                    (818) 267-3200
                                    Email: kramage@ttiamerica.com




                                              Page 14 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



         14.3. In the event that either party designates different representatives after
               execution of this Contract, notice of the name, title, address, email
               address, and phone number of the new representative shall be rendered
               in writing to the other party. Upon notice of a different representative, the
               BWDB will execute a Contract Modification reflecting the change.

15.      Interpretation

         The wording of this Contract incorporates the Request for Proposal for Brevard
         Job Link Service Delivery System Program Year 2002-2003 (RFP No. 2002-01),
         Statement of Work, Agreement of Payment, Contractor’s Proposal, and all
         Attachments and Exhibits and will be interpreted collectively with no sections
         taken separately and apart.




                                              Page 15 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



PART II – CONTRACTOR ASSURANCES

1.       Laws and Regulations

         The Contractor and BWDB mutually agree to comply with all applicable Federal,
         State, and local laws, rules, regulations, and requirements. In addition, the
         parties agree to comply with the BWDB's Administrative and Financial plans and
         other policies in existence as of the inception date of this Contract. The
         Contractor shall have access to and be permitted to review Administrative and
         Financial Policies at the Administrative Offices of BWDB at reasonable times and
         under reasonable circumstances.

         When contracts contain funding in excess of $100,000, the Contractor shall
         comply with all applicable standards, orders, or regulations issued under:

            Section 306 of the Clean Air Act, as amended (42 U.S.C. 1857 (h) et seq.),
            Section 508 of the Clean Water Act, as amended (33 U.S.C. 1368 et seq.),
            Executive Order 11738, AND
            Environmental Protection Agency (EPA) regulations (40 CFR part 15).

         The Contractor shall report any violations of the above to the BWDB.

         Contractor shall demonstrate American Disabilities Act (ADA) (42 U.S.C., 12101
         et seq.) compliance and shall conduct all activities under this Contract in
         accordance with the ADA. The ADA prohibits discrimination by public and
         private entities on the basis of disability in employment, public accommodations,
         transportation, State and local government services, and in telecommunications.

         Contractor shall include in all publications and other materials distributed to the
         public describing programs under this Contract that the program or activity is an
         "Equal Opportunity Employer/Program" and that "auxiliary aids and services are
         available upon request to individuals with disabilities.‖

         The Contractor shall comply with mandatory standards and policies relating to
         energy efficiency that are contained in the State Energy Conservation Plan
         issued in compliance with the Energy Policy and Conservation Act.

         When contracts contain funding in excess of $100,000, the Contractor must
         complete the Certification Regarding Lobbying form (Attachment AA). If a
         Disclosure of Lobbying form, Standard Form LLL, is required, it will be provided
         by BWDB. All disclosure forms required by the Certification Regarding Lobbying
         form must be completed, signed, and returned to the BWDB prior to Contract
         execution.




                                              Page 16 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



2.       Non-Discrimination

         Contractor will comply fully with the nondiscrimination and equal opportunity
         provisions of the following laws:

            Section 188 of the Workforce Investment Act of 1998 (WIA), which prohibits
             discrimination against all individuals in the United States on the basis of race,
             color, religion, sex, national origin, age, disability, political affiliation or belief,
             and against beneficiaries on the basis of either citizenship/status as a lawfully
             admitted immigrant authorized to work in the United States or participation in
             a WIA Title I – financially assisted program or activity;

            Title VI of the Civil Rights Act of 1964, as amended, which prohibits
             discrimination against qualified individuals with disabilities;

            The Age Discrimination Act of 1975, as amended, which prohibits
             discrimination on the basis of age; AND

            Title IX of the Education Amendments of 1972, as amended, which prohibits
             discrimination on the basis of sex in education programs.

         Contractor will comply with 29 CFR, Part 37 and all other regulations
         implementing the laws listed above. This assurance applies to the Contractor’s
         operation of the WIA Title I – financially assisted program or activity and to all
         agreements the Contractor makes to carry out the WIA Title I – financially
         assisted program or activity. The Contractor acknowledges that the United
         States has the right to seek judicial enforcement of this assurance.

3.       Safeguarding Information

         Except in accordance with applicable laws or regulations, Contractor shall not
         use or disclose any information concerning a recipient of services under this
         Contract for any purpose not in conformity with the State regulations and Federal
         regulations.

4.       Right in Data and Materials

         BWDB retains all right and title to any data obtained, generated, or created
         under this Contract by the Contractor. Rights to materials generated under this
         Contract are subject to compliance with all applicable Federal and State
         regulations.




                                              Page 17 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



5.       Audits

         5.1.     Government and Non-Profit Entities:

                  When contractor receives government funding in excess of $300,000,
                  Contractor shall provide for an independent certified audit conducted in
                  accordance with Generally Accepted Auditing Standards as mandated by
                  the provisions of the Office of Management and Budget (OMB) Circular A-
                  133, Audits of Institutions of Higher Education and Other Non-Profit
                  Institutions Audits of State and local governments, and any other specific
                  requirements imposed by the Board. Circulars are available upon
                  request.

         5.2.     Commercial Organizations:

                  Program specific compliance audits shall be provided under
                  circumstances and conditions required by laws or regulations that are
                  applicable to the terms and conditions of this Contract. This audit shall be
                  conducted in accordance with Generally Accepted Auditing Standards
                  (issued by the AICPA) and shall be an independent certified audit only if
                  required.

         5.3.     Other:

                  Both parties agree to fully cooperate in all audit efforts and pay any
                  amounts determined due under this Contract by a reasonable audit.
                  Each party shall be entitled to contest any audit findings.

6.       Internal Financial Control

         6.1.     Contractor shall be responsible for implementing procedures and internal
                  financial controls governing the management and utilization of funds
                  provided in this Contract. The procedures and financial controls must be
                  established and consistently applied pursuant to Generally Accepted
                  Accounting Procedures (GAAP).

         6.2.     Contractor shall track costs in sufficient detail to determine compliance
                  with prescribed cost categories and Contract requirements to the extent
                  that they are expended on the program covered by this Contract and to
                  ensure funds have not been unlawfully spent. All expenditures must be
                  necessary and reasonable for proper and efficient administration of the
                  program and allowable under the appropriate funding source.

         6.3.     Contractor shall maintain separate accounts for fund sources expended
                  under this Contract. The commingling of funds with other funding sources
                  is prohibited.



                                              Page 18 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001




         6.4.     Contractor shall implement administrative controls to identify customer
                  costs that are supported by other Federal, State, or local programs to
                  ensure costs are not being duplicated. Contractor costs or earnings
                  claimed under one contract or grant may not be claimed under any other
                  contract or grant.

         6.5.     Contractor shall maintain fiscal controls, accounting procedures and
                  financial reporting in accordance with Generally Accepted Accounting
                  Principles (GAAP).

         6.6.     Contractor shall maintain separate accounting records for all costs
                  incurred under this Contract.

         6.7.     Contractor shall maintain fiscal capacity in accordance with the proposal
                  submitted, resulting in the award of this Contract.

7.       Record Keeping

         7.1.     Contractor shall be responsible for maintaining all customers’ and
                  supporting program records pertaining to the operation of this Contract.
                  Records must be sufficient to clearly document all activities and services
                  received by customers.

         7.2.     All records pertinent to this Contract, including financial, statistical,
                  property, customer records, and supporting documentation, shall be
                  retained by the Contractor for a period of three (3) years from the date of
                  the final payment of this Contract or until all audits are complete and
                  findings on all claims have been finally resolved, whichever is later.
                  Records for non-expendable property shall be kept for a period of three
                  (3) years after final disposition of the property. During any time period,
                  the Contractor shall not dispose of any records without prior written
                  consent of the BWDB and the BWDB has notified the Contractor in writing
                  of disposition instructions.

8.       Access to Records and Monitoring

         8.1.     At any time during normal business hours and as often as the following
                  organizations or their designated representatives may deem necessary,
                  the Contractor shall make available or provide access to all documents,
                  papers, letters, or other materials prepared or received by the Contractor
                  regarding the subject matter of the Contract:

                     BWDB,
                     The State of Florida,



                                              Page 19 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



                     United States Department of Labor,
                     United States Department of Health and Human Services,
                     Comptroller General of the United States,
                     The Program Review Unit/Office of Workforce Program Development
                      and Guidance, AND/OR
                     The Office of Civil Rights.

                  These data and records shall be available for examination, audit, or for
                  the making of excerpts or copies of such records for the purpose of
                  auditing and monitoring program activities, and determining compliance
                  with all applicable rules and regulations and the provisions of this
                  Contract.

         8.2.     The Contractor shall respond in writing to monitoring reports and requests
                  for corrective action plans within ten (10) working days after the receipt of
                  or by the deadline date identified by the BWDB, whichever is sooner.

         8.3.     The Contractor shall respond promptly to reasonable requests for
                  information by the BWDB.

         8.4.     The Contractor shall institute a system for documenting customer and
                  program activities to ensure compliance with this Contract.

9.       Purchasing

         The Contractor must make an effort to acquire equipment and/or supplies from a
         certified minority- or woman-owned enterprise in accordance with the State's
         Minority Business Enterprise Plan. Arms-length negotiation is required on all
         leasing and rental transactions. All purchasing must be in compliance with the
         BWDB's procurement guidelines. All acquisitions of tangible property, as defined
         in, and in accordance with, BWDB Policy "Property Accountability and Control,"
         must be approved by the BWDB prior to purchase. Records must be maintained
         to document procurement efforts to comply with this requirement.

10.      Indemnification

         10.1. Each party to this Contract shall be responsible for its own negligence or
               wrongdoing. Subject to the limitations of Florida Law 768.28, each party
               agrees to indemnify and hold harmless the other party on account of the
               negligence or wrongdoing and all liabilities, claims, penalties, forfeitures,
               suits, and any resulting costs and expenses of the indemnifying party.
               This indemnity agreement shall include costs and reasonable attorney’s
               fees necessitated and arising out of the negligence or wrongdoing of the
               indemnifying party.




                                              Page 20 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



         10.2. Any Contractor that is a state agency or subdivision as defined in Section
               768.28 Florida Statutes shall be entitled to claim the protection of the
               Sovereign Immunity Statute, if applicable. Nothing within this Contract will
               be construed as consent by the State or any of its agencies or
               subdivisions to be sued by third parties in any matter arising out of any
               contract. The Contractor agrees that it is an independent contractor and
               not an agent or employee of BWDB.

11.      Proof of Insurance

         The Contractor shall provide satisfactory evidence of appropriate insurance
         coverage as defined below and evidence that the insurance coverage is in full
         force and effect and may not be canceled without thirty (30) days written notice
         to the BWDB. Any failure to provide proof of insurance or any failure to carry the
         identified insurance coverage shall entitle the BWDB to terminate this Contract
         or to acquire the insurance coverage on behalf of the Contractor and charge the
         Contractor for the cost. If insurance is acquired for the Contractor by the BWDB,
         the Contractor will pay all costs within thirty (30) days of the date of the invoice
         from the BWDB.

         Each policy shall contain an endorsement to the effect that any cancellation or
         any material change adversely affecting the BWDB’s interest, shall not be
         effective until thirty (30) days after the BWDB Contract Manager receives written
         notice from the insurer.

         11.1. Liability Insurance:

                  The Contractor agrees to obtain a standard liability insurance policy,
                  including contractual liability coverage, in the single limit amount of
                  $1,000,000. This Liability Insurance shall contain an endorsement
                  naming the BWDB as an additional insured, which protects the BWDB's
                  agents and employees from claims for damages arising in whole or in part
                  out of the Contractor's performance under this Contract. Except where
                  the Contractor is a government entity and is not self-insured, the
                  Contractor will provide general liability insurance in an amount not less
                  than $100,000 per person and $200,000 per occurrence.

         11.2. Worker’s Compensation:

                  The Contractor will maintain Workers' Compensation or similar insurance
                  covering all its employees. If the Contractor pays wages directly to
                  customers under this Contract, the Contractor must also carry Workers'
                  Compensation Insurance covering any and all such customers.




                                              Page 21 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



         11.3. Motor Vehicle Insurance:

                  When using motorized vehicles in performance of actions authorized by
                  this contract, the Contractor agrees to obtain Motor Vehicle Insurance
                  coverage in the amounts of not less than $200,000 property damage,
                  $200,000 per person, and $500,000 per occurrence.

                  The Contractor shall require and maintain a current copy of the personal
                  motor vehicle insurance policies and vehicle registrations of all employees
                  receiving any vehicle reimbursement expenses, including, but not limited
                  to, mileage reimbursement.

         11.4. Bonding:

                  The Contractor shall maintain a company-wide blanket Employee Fidelity
                  Bond intended to cover every officer, director, agent, subcontractor, or
                  employee authorized to receive or deposit funds under this Contract, or
                  issue financial documents, checks, or other instruments of payment of
                  program costs. This bond shall be in the amount of $100,000 or the
                  highest planned single payment by the BWDB during the contract period,
                  whichever is more. The bond shall be effective prior to any contract
                  payment and for at least twelve (12) months after this Contract terminates.
                  The BWDB shall be named as beneficiary.

         11.5. Property:

                  All property and equipment purchased by the Contractor under this
                  Contract shall be insured against fire, theft, and destruction equal to the
                  full replacement cost.

12.      Attestations Required

         The Contractor agrees, where applicable, to comply with all attachments to this
         Contract, to obtain the authorized and necessary signatures, and to submit the
         signed attachments and signed Contract at the same time to the BWDB. This
         Contract shall not be executed until all required signed documentation is
         received by the BWDB.

13.      Religious or Political Activity and Nepotism

         13.1. Religious Activity:

                  The Contractor shall ensure compliance with all laws relating to the use of
                  funds as they pertain to any legal prohibition against the support of any
                  religious activity and agrees not to use funds in violation of any legal
                  prohibition regarding religious activity.


                                              Page 22 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001




         13.2. Political Activity:

                  The Contractor shall ensure that no funds appropriated under this
                  Contract are used for political, lobbying, legislative, or union-organizing
                  activities.

         13.3. Nepotism:

                  The Contractor shall comply with Florida Statutes, if applicable, by
                  ensuring that no officer, employee, or member of the Contractor's
                  governing body shall vote or confirm the employment of any person
                  related within the second degree by affinity or third degree by
                  consanguinity to any member of the governing body or to any other officer
                  or employee authorized to employ or supervise such person.

14.      Conflict of Interest

         The parties to this Contract agree not to engage in any conduct or activity that
         constitutes a conflict of interest under Florida law or the Florida Code of Ethics
         pertaining to public officials. Employees and agents of the parties in this
         Contract shall be prohibited from using their position for their personal gain or
         personal benefit.

15.      Program Income

         15.1. Public or private non-profit Contractor revenues in excess of costs are to
               be treated as program income in accordance with the BWDB Program
               Income Policy and the Office of Management and Budget (OMB)
               regulations.

         15.2. Any failure on the part of the Contractor to fully comply with the Program
               Income provisions cited above may result in cost disallowance and the
               repayment in cash of amounts directly related to the violation.

16.      Technical Assistance

         BWDB will provide technical assistance in a timely manner when requested by
         the Contractor or as determined necessary by the BWDB Executive Director.

17.      BWDB Library

         All BWDB Policies and Procedures are available for the Contractor’s review in
         the BWDB Administrative Office Library:




                                              Page 23 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



                           BWDB Administrative Office
                           597 Haverty Court, Suite 40
                           Rockledge, FL 32955

         BWDB requests that the Contractor schedule an appointment to review the
         policies and procedures in order to have BWDB staff on hand to assist
         Contractor personnel.

18.      Public Relations

         18.1.     The Contractor assures that all Contract related inquiries or contact by
                   the media will be immediately referred to the BWDB Communications
                   Manager or the BWDB Executive Director.            Contractor staff are
                   prohibited from any media contact related in any way to the BWDB,
                   Brevard Job Link, workforce activities, or any other BWDB interest or
                   product unless first approved by the BWDB Communications Manager or
                   the BWDB Executive Director.

                   If a BJL or Contractor employee fails to comply with this prohibition, the
                   Contractor agrees to take appropriate action to ensure future
                   compliance.

         18.2.     The Contractor shall coordinate all Contract related publicity and other
                   promotional activities with the BWDB Communications Manager. The
                   Contractor shall inform the BWDB in advance of any Contract related
                   promotional plans or media strategies, and prior to any media contact.
                   The Contractor shall not execute any of the said plans, strategies, or
                   contact without the prior approval of the BWDB Communications
                   Manager. The BWDB shall be recognized in writing on visual activities
                   and verbally for aural activities as a funding source in all
                   marketing/media efforts related to the programs funded within the scope
                   of this Contract.

19.      Inventory

         The Contractor shall maintain an up-to-date inventory of all property purchased
         under this Contract and shall maintain adequate procedures to keep that
         property in good condition. The Contractor shall follow the BWDB’s policy on
         property inventory and the list of inventoried items shall be available to the
         parties of this Contract upon request. Upon Close-Out of this Contract, the
         parties shall comply with all applicable laws and regulations relating to such
         inventory and shall submit a complete and final inventory list to the BWDB as
         part of the Contract Close-Out Report. All property purchased under this
         Contract shall be returned to the BWDB within forty-five (45) days of Contract
         termination or completion, unless otherwise authorized by the BWDB.




                                              Page 24 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



20.      Reports and Deliverables

         20.1. Instructions for Report Submission:

                  The parties of this Contract agree to comply with all reporting
                  requirements. All reports and payment requests shall be submitted to the
                  following unless otherwise noted:



                                    Brevard Workforce Development Board, Inc.
                                    Attn: Marci Brilley
                                    597 Haverty Court, Suite 40
                                    Rockledge, Florida 32955

                  All Requests for Payment, Contract Close-Out Reports, Independent Audit
                  Reports, and all other required reports and deliverables shall be
                  consistent with the attachments to this Contract and shall be submitted
                  within the time required by the BWDB, laws, and/or regulations.

         20.2. Schedule of Reports:

                  The Schedule of Reports matrix may be found at Attachment O. This
                  schedule lists all reports due by the Contractor to the BWDB and specifies
                  each report’s due date(s).


         20.3. Report Reviews:

                  The BWDB will review all Contractor reports. If upon review the
                  Contractor’s reports are deficient to the requirements of the BWDB, the
                  BWDB may require the Contractor to submit a corrective action plan to the
                  BWDB in accordance with Part IV – Agreement of Payment, Sanctions for
                  Non-Performance.




                                              Page 25 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



PART III – STATEMENT OF WORK

1.       Scope of Services

         This Statement of Work (SOW) describes the scope and purpose of the
         Contractor’s performance requirements for the Brevard Workforce
         Development Board (BWDB) Brevard Job Link Module 3: Business
         Services Unit (BSU) Contract, as mandated by the Workforce Investment
         Act (WIA) of 1998 and subsequent amendments, the Florida Workforce
         Innovation Act of 2000, and subsequent amendments, and other
         applicable State and Federal statutes and laws.

         The BSU Contractor is the provider of employer services for businesses in
         Brevard. It is the function of the BSU Contractor to provide integrated
         services for business customers who are in need of services. The
         provision of business services will be based on Core, Intensive, and
         Training services.




                                              Page 26 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001




2.       Information, Data, and Information Management

         The Contractor agrees to:

         2.1.      Manage and ensure through accountability and training that
                   OSMIS data for all BSU customers is entered with an accuracy
                   rate of no less than 97% according to state guidelines, unless
                   laws, regulations, or grants require otherwise.

                   Transaction dates include, but are not limited to, the customer’s
                   date of receiving assisted core services, intensive services,
                   training services, WIA registration, and WIA exit and any date in
                   which an is employer is contacted via phone, via email, or in
                   person or any time a service is provided by the Business Services
                   Contractor.

         2.2.      Facilitate timely data entry through training and instill in every
                   employee the need for data accuracy.

         2.3.      Comply with policies and procedures developed by the General
                   Contractor that will determine how the Contractor will accurately
                   document the services received by customers, deadlines for data
                   entry into the system(s), and required documentation.

         2.4.      Dedicate a portion of the initial training program to teach
                   appropriate OSMIS data entry and documentation to all
                   Contractor staff.

         2.5.      Ensure business representatives enter OSMIS data.

         2.6      Hold the BSU program management responsible for all aspects of
                  OSMIS.

         2.7      Determine in cooperation with the General Contractor when and
                  how to monitor the BSU OSMIS process, and ensure it meets the
                  requirements of BSU and the BWDB.




                                              Page 27 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



                            THIS PAGE INTENTIONALLY LEFT BLANK




                                              Page 28 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001




3.       Public Relations/Marketing

         The Contractor agrees to:

         3.1.      Develop marketing strategies and ensure the appropriate efforts
                   for recruiting targeted populations are undertaken.

         3.2.      Submit all Marketing and Public Relations materials to the
                   General Contractor for review, corrections, and approval; the
                   General Contractor will then submit to the BWDB
                   Communications Manager for review and final approval.

         3.3.      All Marketing and Public Relations products developed and
                   approved by the Contractor must be created in accordance with
                   the Brevard Job Link Style Guide.

         3.4.      Coordinate marketing and outreach efforts with the General
                   Contractor.

         3.5.      Utilize outreach and recruitment efforts to promote the services of
                   the BJL to business and job seeking customers.

         3.6.      Work with the General Contractor and BWDB to fulfill the
                   following:

                   3.6.1.         Design and distribute business-targeted mailers,
                                  posters, brochures, and countertop displays that
                                  highlight the key employer services (including and in
                                  addition to placement services) available through the
                                  BJL and Satellites, as well as spread awareness of the
                                  BJL brand in coordination with the General Contractor.
                   3.6.2.         Make presentations to the Chambers of Commerce
                                  and at other events that local employers are likely to
                                  attend.
                   3.6.3.         Maintain ongoing communication with all BJL partners
                                  both mandated and non-mandated.
                   3.6.4.         Ensure regional participation in regularly scheduled job
                                  fairs.
                   3.6.5.         Provide success stories for media relations activities.
                   3.6.6.         Host One-Stop Center Events—planning and oversight
                                  of implementing events at the BJL to announce
                                  Business Service’s expanded services under WIA.




                                              Page 29 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001




4.       Contract Close-Out

         4.1.      The Contractor agrees to provide assistance at the time of
                   Contract Close-Out and if necessary agrees to facilitate the
                   transfer of the BJL responsibilities to a new contractor.

         4.2.      Upon Contract Close-Out, the Contractor agrees to provide all
                   Contract related data and materials that the BWDB deems
                   necessary including, but not limited to, the following:

                   4.2.1.         Contract Close-Out Report: Provide a Contract Close-
                                  Out Report (Attachment L) within 45 days after contract
                                  expiration that summarizes all payment requests,
                                  actual expenses, inventory, obligated funds by funding
                                  source, and other items requested by the BWDB.

                   4.2.2.         Close-Out Costs Budget:        Provide a report of
                                  anticipated close-out costs prior to the close of the
                                  Contract.

                   4.2.3.         Non-BWDB Inventory Items: Provide a list of all Non-
                                  BWDB inventory items supporting the BJL operations.

                   4.2.4.         Stock Items: Provide a list of all BJL stock/logo items
                                  currently in inventory.

                   4.2.5.         Organizational Chart: Provide an Organizational chart
                                  detailing all personnel working for the BJL and their
                                  titles/responsibilities.




                                              Page 30 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001




5.       Special Needs

         The Contractor:

         5.1.      Agrees, confirms, and makes assurance that only publicly
                   accessible facilities, in accordance with the Americans with
                   Disabilities Act, Section 504 of the Rehabilitation Act of 1973 and
                   subsequent amendments, will be used in carrying out the
                   provisions of this Contract.

         5.2.      Agrees to provide equitable access to individuals with limited
                   English speaking, reading, or writing ability.




                                              Page 31 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001




6.       Reports and Invoicing

         The Contractor agrees to:

         6.1.      Complete and submit all reports according to the Report Schedule
                   (Attachment O).

         6.2.      Complete and submit reports to the BWDB as requested.

         6.3.      Add or eliminate reports at the request of BWDB and ensure that
                   reports meet the needs of the Contractor, the BWDB, or funding
                   source requirements.

         6.4.      Implement and/or maintain a cost-effective, high-quality,
                   systematic process for reporting information and continually
                   review the system for and implement quality improvements.

         6.5.      Ensure all reports to the BWDB are accurate, complete, and
                   properly prepared and distributed.

         6.6.      Provide all reports to the General Contractor in a single package
                   on a monthly basis in the format designated by the General
                   Contractor.

         6.7.      Coordinate all required and requested program reporting with the
                   General Contractor and BWDB.




                                              Page 32 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001




7.       Staffing, Staff Development, and Training

         The Contractor agrees to:

         7.1.      Ensure that staff is trained as necessary to effectively carry out all
                   programmatic requirements, administrative requirements, and
                   performance measures in this Contract.

         7.2.      Work with the General Contractor to develop, coordinate, and
                   ensure completion of all BJL staff training plans, including cross-
                   training staff on BJL resources in compliance with staff
                   development performance measures.

         7.3.      Ensure all incumbent Contractor staff who have direct customer
                   contact will gain Florida Certified Workforce Professional (FCWP)
                   certification or Career Development Facilitator (CDF) certification
                   within 6 months of Contract commencement. BWDB will honor
                   existing CDF certification; however, the FCWP certification from
                   Dynamic Works Institute is preferred for all staff beginning the
                   certification process.

         7.4.      Ensure new hires to the Contract who have direct customer
                   contact will achieve FCWP certification within six (6) months of
                   hire date.

         7.5.      Develop an ongoing training program that ensures all Contractor
                   staff acquires, at a minimum, the basic competencies of their
                   positions.

         7.6.      Use both in-house expertise, as well as other resources, to
                   ensure that training is comprehensive and provides information
                   that will enhance the Contractor’s ability to carry out this
                   Contract’s responsibilities effectively and efficiently.

         7.7.      Train all staff in the performance expectations, definition, and
                   implementation of ―Scout, Broker, and Facilitator.‖

         7.8.      Train Contractor employees in the performance, definition, and
                   implementation of ―Triage‖ as defined by the General Contractor.

         7.9.      Empower staff to respond to customer needs and encourage
                   them to communicate their insights for process improvement.




                                              Page 33 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



         7.10.     Survey employees using the General Contractor’s Training and
                   Development Plan (TDP) to identify training needs based on
                   strategic and staff development goals.

         7.11.     Provide specialized staff development that results in business
                   account managers that act as service concierges for customers,
                   associates trained in high quality customer service, and cross
                   training of other contractors to ensure standard message
                   regarding business services.

         7.12.     Prioritize to hire Brevard County residents familiar with the local
                   business community to staff BJL BSU.

         7.13.     Provide internal training for the BSU that is designed to give
                   Business Service’s staff an understanding of BJL’s customers,
                   services, and the interrelationship between the two, including, but
                   not limited to, the following:

                   7.14.1.        Understanding Economic Development Incentives

                                  7.14.1.1.           State Enterprise Zones

                                  7.14.1.2.           Federal Empowerment Zone

                                  7.14.1.3.           Vouchering for the State Hiring Credit

                                  7.14.1.4.           Foreign Trade Zones

                                  7.14.1.5.           Manufacturers’ Investment Tax Credit

                                  7.14.1.6.           Financing Opportunities

                   7.14.2.        Understanding Businesses

                                  7.14.2.1.           Business Language

                                  7.14.2.2.           Relocation Issues

                                  7.14.2.3.           Permits and Licenses

                                  7.14.2.4.           Profit vs. Non Profit

                   7.14.3.        BSU Operational Instruction

                                  7.14.3.1.           Customer Service




                                              Page 34 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



                                  7.14.3.2.           BSU Procedures

                                  7.14.3.3.           BJL Partners and Services

                                  7.14.3.4.           Funding Streams (WIA, WTP, WTW,
                                                      WP, etc.)

                                  7.14.3.5.           Labor Market Information

                                  7.14.3.6.           Electronic Job Marketplace

         7.15.     Include Customer Service training for all BSU staff, and if
                   approved by the General Contractor, include Customer Service
                   training for AWI staff.

         7.16.     Train BSU Associates in all aspects of the One-Stop Career
                   Center, and customize to assure coverage of all services
                   available through the BJL.

         7.17.     Work with the General Contractor to identify other BJL staff to
                   cross train in Business Services to ensure coverage during times
                   when BSU staff may be away from the BJL.

         7.18.     Provide the General Contractor with the Contractor’s standard
                   evaluation form, and review the General Contractor’s evaluation
                   of the Lead Director of BJL BSU, meeting with the General
                   Contractor to discuss and act on any issues within that evaluation.
                   The General Contractor will evaluate the performance of the
                   Contractor’s Lead Director at least once annually.

         7.19.     Hire a Lead Director of BJL BSU, who, while functioning as a
                   Business Services Associate has additional supervisory duties
                   over the program.

         7.20.     Give the Lead Director of BJL BSU training from Rory Strange,
                   Director of TTI America Business Services Unit in Riverside
                   County, California, and maintain communications between Mr.
                   Strange and the Lead Director of BJL BSU through the duration of
                   this Contract.

         7.21.     Train BSU staff in data management and ingrain in them that their
                   work is not over until it has been properly documented.

         7.22.     Train BSU staff to identify employers whose needs can readily be
                   met with existing Job Link services and, likewise, those employers




                                              Page 35 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



                   whose needs may require their involvement in acquiring funding
                   from special grants.




                                              Page 36 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001




8.       Performance Measures

         The Contractor agrees to:

         8.1.      Meet eighty percent (80%) of all the Minimum Performance
                   Measures as described in Attachment R.

         8.2.      Ensure acceptable Corrective Action Plans based on State
                   Monitoring Reports.

         8.3.      Utilize the BWDB Chartering Criteria and Review instrument as
                   noted in Attachment V to evaluate key quality indicators with BJL
                   and meet an overall system score of eighty percent (80%) or
                   higher on the Chartering Criteria.

         8.4.      Determine leading indicators for the BSU in collaboration with the
                   General Contractor for the established Performance Measures to
                   enable early detection of potential performance problems and
                   allow for corrective action to begin.

         8.5.      Report BSU performance outcomes to the General Contractor or
                   at the request of the BWDB Executive Director.

         8.6.      Work closely with the General Contractor and partners to ensure
                   the process to measure improvements in program excellence is a
                   collaborative process.

         8.7.      Review Performance Measures and actual performance vs. goals,
                   share with employees, identify areas for improvement, and
                   implement improvement strategies.

         8.8.      Meet with the Quality Unit as needed or required.




                                              Page 37 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001




9.       Transition Plan

         The Contractor agrees to:

         9.1.      Maintain performance levels during the contract transition period.

         9.2.      Ensure open and honest communication begins from the start of
                   the transition between BWDB, BWDB contractors and partners,
                   and BSU BJL staff.

         9.3.      Develop an understanding of the General Contractor’s transition
                   plan, roles/responsibilities, and reporting/status meeting protocols.

         9.4.      Collaborate with the General Contractor and all BWDB
                   contractors and partners to make the contract transition smooth
                   and seamless.

         9.5.      Post all available positions with the BJL.

         9.6.      Work with the General Contractor to develop a mutually workable
                   training schedule for the BSU.

         9.7.      Work with the General Contractor to devise a calendar that will
                   assure all the BJL contractors and partners have the information
                   they need in a timely fashion.

         9.8.      Report at the Brevard Job Link staff meetings, activities that are
                   going on at the time.

         9.9.      Ensure that the Bruce Baptist or a Contractor employee with
                   equivalent technical knowledge and experience is on-site at
                   BJL/BWDB:

                   9.9.1.         During the time monitors are present, anticipated to be
                                  June 4 – 7, 2002.

                   9.9.2.         During employee orientation dates, anticipated to be
                                  the 2nd and 4th week of June 2002.

         9.10.     Ensure that job offers and acceptance letters are prepared for the
                   employee orientations, anticipated to be the 2 nd and 4th week of
                   June 2002.

         9.11.     Ensure Bruce Baptist or a Contractor employee with equivalent
                   technical knowledge and experience is on-site at BJL/BWDB
                   continuously for two weeks of July and two weeks of August 2002.



                                              Page 38 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001




10.      Brevard Job Link

         The Contractor agrees to:

         10.1.     General Agreements:

                   10.1.1.        Actively recruit business customers in coordination with
                                  the other BWDB contractors.

                   10.1.2.        Make Brevard employers the priority of the BSU.

                   10.1.3.        Implement the General Contractor’s job match process
                                  to ensure that the most qualified candidates are
                                  referred to the employer based on the employer’s
                                  stated requirements.

                   10.1.4.        Evaluate duplication of existing resources and
                                  programs in Business Services and refocus these into
                                  an improved, cost effective, seamless service delivery
                                  system through resource sharing agreements and
                                  other tools.

                   10.1.5.        Ensure that adequate staffing levels are maintained
                                  during all hours of operation.

                   10.1.6.        Supervise AWI Job Order staffing.

                   10.1.7.        Lead the job development implementation team
                                  including the design and implementation of continuous
                                  improvement processes in coordination with the
                                  General Contractor.

                   10.1.8.        Assist in the solicitation of and response to customer
                                  feedback as requested by the General Contractor.

                   10.1.9.        Make suggestions to the General Contractor regarding
                                  the environment of the BJL centers and working areas
                                  (i.e. limitations on wall-hangings, music, and décor) but
                                  comply with the General Contractor’s final decisions.

                   10.1.10.       Provide services that include Core, Intensive, and
                                  Training services as noted in Attachment W, which will
                                  result in increased employer usage of the BJL services.

                   10.1.11.       Understand the nature of businesses and deliver
                                  workforce services in a manner that recognizes the



                                              Page 39 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



                                  urgency of the marketplace, hiring cycles, patterns or
                                  seasonal staffing needs, and provides individualized
                                  and customized services.

                   10.1.12.       Confidentially track employer information for trend
                                  analysis on services provided.

                   10.1.13.       Provide orientation of BJL employer services in
                                  coordination with the Targeted Services and General
                                  Contractor, as needed.

                   10.1.14.       Conduct and promote no less than one Employer
                                  Learning Event per month that addresses the
                                  workforce concerns of the employer community.

                   10.1.15.       Employ skilled business representatives, who serve as
                                  a single point of contact within the BJL, who will assure
                                  customers receive accurate and complete information
                                  on services and partner services, no matter where they
                                  enter the workforce system. Business representatives
                                  will serve as scouts, brokers, and facilitators who
                                  arrange for other services to be delivered within the
                                  multi-program linkage invisible to the customer.

                   10.1.16.       Recruit an average of 25 new key account employers
                                  as defined by the BWDB per business representative
                                  to register with and use BJL Business Services.

                   10.1.17.       Create a Human Resources/Business Advisory Group
                                  composed of Brevard business representatives to
                                  advise on development of the BJL BSU and report
                                  outcomes of such to the BWDB.

                   10.1.18.       Provide key industry account                management   for
                                  industries specified by the BWDB.

                   10.1.19.       Develop and manage a centralized job order center, (in
                                  coordination with the General Contractor and staffed
                                  by AWI associates), assuring standardized practice in
                                  taking job orders, taking information from employers,
                                  formatting, and distribution. Verify and enter job
                                  placements.

                   10.1.20.       Provide MIS management that ensures all data is
                                  entered in a timely and accurate manner, from intake




                                              Page 40 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



                                  through follow-up, in the approved BWDB computer
                                  system.

                   10.1.21.       Assist BWDB in the research and development of
                                  career ladders for specific industries.

                   10.1.22.       Establish employer focus groups that meet quarterly,
                                  one-on-one marketing, word-of-mouth referrals, and
                                  active involvement with local organizations and
                                  associations, including the chambers of commerce and
                                  the Economic Development Commission, to build long-
                                  term positive relationships with employers.

                   10.1.23.       Increase penetration of the employer market by
                                  providing core BJL services to a larger number of
                                  employers according to the agreed upon Performance
                                  Measures (Attachment R). Contractor will develop
                                  standard procedures to assure that services will be
                                  delivered in a consistent manner.

                   10.1.24.       Develop a menu of business services available, which
                                  promotes customer choice in how and when to access
                                  services.

                   10.1.25.       Increase the percentage of job orders posted with the
                                  BJL, and percent filled according to the agreed upon
                                  Performance Measures (Attachment R).

                   10.1.26.       Give ongoing feed back to employer customers on the
                                  status of their open job order, including, but not limited
                                  to, number of referrals made and competitiveness in
                                  the current job market.

                   10.1.27.       Provide Rapid Response Services on-site for layoffs
                                  affecting 25 or more employees and serve 80% of the
                                  BWDB region’s employers who layoff 10 or more
                                  employees with BJL services.

                   10.1.28.       Develop a non-cash incentive strategy for employers
                                  who refer other business customers to receive BJL
                                  services.

                   10.1.29.       Make available to businesses work-based learning
                                  options, such as on the job training, work experience,
                                  internships, and job shadowing.




                                              Page 41 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



                   10.1.30.       Develop customized training opportunities for BWDB-
                                  identified industries for employed worker programs.

                   10.1.31.       Evaluate and respond to gaps in the market by creating
                                  fee-for-service projects with the approval of the BWDB.

                   10.1.32.       Share information on resources, services, etc. that the
                                  BSU has ―scouted out‖ with all staff and partners via
                                  weekly all-staff/partner meetings and internal
                                  continuous improvement team meetings, and record it
                                  so all staff and partners have access to it when
                                  needed.

                   10.1.33.       Monitor the availability of the resources added to or
                                  accessed from the Job Link as they are utilized in
                                  serving customers.

                   10.1.34.       Assist the General Contractor in the creation and
                                  promotion of a branded BJL image synonymous with
                                  positive employment activity throughout Brevard
                                  County.

                   10.1.35.       Ensure that the BSU does not duplicate the services of
                                  BJL partners and contractors.

                   10.1.33.       Make the BJL more visible and demonstrate the
                                  attractiveness of BJL services.

                   10.1.34.       Utilize a standardized assessment regime that extracts
                                  a number of other critical issues when matching
                                  employees with employers, such as understanding the
                                  company’s corporate culture, long-term growth plans,
                                  personnel policies (drug testing, background legal
                                  checks, etc.), and other relevant parameters for
                                  qualifying candidates.

                   10.1.35.       Keep business periodicals, newspapers, Labor Market
                                  Information, etc. up to date and in ample supply at all
                                  BJL BSU locations.

                   10.1.36.       Minimize the time between initial customer contact and
                                  service delivery through integration.

                   10.1.37.       Ensure Business Services Associates maintain
                                  ongoing relationships with their customers, initially




                                              Page 42 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



                                  assessing their needs and surveying their changing
                                  needs throughout the relationship.

                   10.1.38.       Maintain consistent and regular contact with employers

                   10.1.39.       Ensure that using a Business Services Associate does
                                  not eliminate the possibility for an employer to ―drop in‖
                                  to access Labor Market Information, post a job order,
                                  search the America’s Career Kit, etc., independently of
                                  their Business Services Associates if they choose.

                   10.1.40.       Track outcomes of learning events.

                   10.1.41.       Implement BSU outreach methods, including, but not
                                  limited to, the following:

                                  10.1.41.1.            Coordination with all partners to learn
                                                        about new businesses locating in the
                                                        area and businesses undergoing rapid
                                                        growth.

                                  10.1.41.2.            Design and distribution of targeted
                                                        marketing material encapsulating the
                                                        menu of services available to
                                                        employers.

                                  10.1.41.3.            Presentation at local Chambers of
                                                        Commerce       and      other   events
                                                        employers are likely to attend.

                                  10.1.41.4.            Business Services      Associate   Cold
                                                        Calling Campaigns.

                   10.1.42.       Make a standardized job order form available to the
                                  General Contractor for use throughout the BJL as a
                                  means of standardizing job order collection for the Job
                                  Bank for the BJL system and at least weekly to delete
                                  orders filled or those employers that are no longer
                                  hiring.

                   10.1.43.       Verify and enter job placements into the centralized job
                                  order system.

                   10.1.44.       Include fee-for-service projects to employers as a topic
                                  for employer focus groups and surveys to find out what
                                  employers may be willing to pay for, and use the



                                              Page 43 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



                                  findings to design fee-for-service projects to present to
                                  BWDB for approval.

                   10.1.45.       Act as an Information and Referral service to relocating
                                  companies, assessing the needs of the company and
                                  referring the employer to the appropriate local
                                  organization.

                   10.1.46.       Ensure that the use of the Brevard Job Link resources,
                                  both material and staff, are for the BWDB contract
                                  exclusively. Facility use will follow the BWDB Use of
                                  Job-Link Facilities Policy #FAC 00-01. The Contractor
                                  is prohibited from committing Brevard Job Link’s
                                  materials and staff for other community grants,
                                  contracts, or MOUs without the express written consent
                                  of the BWDB.

         10.2.     Customer Service:

                   10.2.34.       Empower customers and give them the tools to make
                                  informed decisions.

                   10.2.35.       Incorporate a variety of delivery methods and
                                  expanded hours of service to help customers choose
                                  from BJL services that will help them achieve their
                                  goals.

                   10.2.36.       Consistently provide high levels of customer service
                                  and do so in a way that is courteous, professional, and
                                  businesslike.

         10.3.     Core Services:

                   Provide the following services as fully described in the
                   Contractor’s proposal:

                   10.3.1.        Maintain a business-like, professional, collegial
                                  atmosphere at all BJL centers and satellites in
                                  coordination with the environment envisioned and
                                  implemented by the General Contractor.

                   10.3.2.        Develop and distribute promotional material.

                   10.3.3.        Participate in internal job fairs.




                                              Page 44 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



                   10.3.4.        Provide Job Seeker/Employer Tracking Report for
                                  trend analysis on the BSU.

                   10.3.5.        Provide MIS Management ensuring all data is promptly
                                  and accurately entered into the BWDB computer
                                  system.

                   10.3.6.        Develop BJL BSU best practices system.

                   10.3.7.        Develop, Track, and Report measurable and
                                  accountable benchmarks to the General Contractor
                                  based on BWDB performance measures.

                   10.3.8.        Coordinate Services with Mandatory Partners with
                                  particular attention to Job Link Youth Services
                                  contractor to expand youth career opportunities.

                   10.3.9.        Institute    a        comprehensive         Business
                                  Outreach/Recruitment program that includes:

                                  10.3.9.1.             Identifying         targeted        area
                                                        demographics,         industries,    and
                                                        employers;

                                  10.3.9.2.             Designing and distributing business-
                                                        targeted     mailers     and     posters
                                                        highlighting the key employer services
                                                        (including and in addition to placement
                                                        services) available through the BJL;

                                  10.3.9.3.             Producing and airing local public
                                                        access television and radio spots;

                                  10.3.9.4.             Advertising in local periodicals and
                                                        newspapers;

                                  10.3.9.5.             Making presentations to the Chambers
                                                        of Commerce and participating in other
                                                        events that local employers are likely
                                                        to attend;

                                  10.3.9.6.             Attending all local job fairs;

                                  10.3.9.7.             Using Labor Market Information (LMI)
                                                        to identify particular industries having
                                                        high demand jobs in the area;




                                              Page 45 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



.
                                  10.3.9.8.             Maintaining ongoing communication
                                                        with AWI to learn about downsizing
                                                        companies and companies moving in
                                                        or out of the Brevard County area.

                   10.3.10.       Develop a Business Community Penetration Strategy
                                  involving the BWDB, the Job Link staff, and the
                                  General Contractor.

                   10.3.11.       ―Train‖ Employers on available BJL Services.

                   10.3.12.       Provide a glossary of business services and programs
                                  with simple narrative that presents government-related
                                  terms and acronyms in a way engaging to business
                                  owners.

                   10.3.13.       Support all BWDB Marketing.

                   10.3.14.       Provide WOTC and EITC Information, promote the use
                                  of the Work Opportunity and Earned Income Tax
                                  Credits through on- and off-site training sessions to the
                                  employer community.

                   10.3.15.       Actively recruit Brevard County employers to attend a
                                  free BSU workshop on WOTC and EITC Assistance.

                   10.3.16.       Provide employer information and workshops including,
                                  but not limited to, the following:

                                  10.3.16.1.            Computer and Internet Literacy
                                  10.3.16.2.            Internet Job Development
                                  10.3.16.3.            Turnover Climate Surveys
                                  10.3.16.4.            Labor Market Information
                                  10.3.16.5.            Small Business Association:      Loan
                                                        Application Assistance

                   10.3.17.       Host presentations by business experts and peers
                                  involved in the local and national business community.

                   10.3.18.       Provide technical assistance regarding working with
                                  special populations.




                                              Page 46 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



                   10.3.19.       Host Employer/Job Seeker Forums to identify employer
                                  expectations, requirements, and preferences.

                   10.3.20.       Maintain high levels of employer satisfaction by issuing
                                  customer surveys in accordance with the General
                                  Contractor and implementing changes in the BSU as
                                  needed.

                   10.3.21.       Provide/Locate interview space.

                   10.3.22.       Support and enhance the work of the BJL in providing
                                  opportunities for unsubsidized employment leading to
                                  long-term self-sufficiency.

                   10.3.23.       Create real career opportunities by paying particular
                                  attention to the employer as the demand side of the
                                  labor market.

                   10.3.24.       Work with employers in conjunction with the BJL
                                  contractors to develop employment opportunities and
                                  increase the likelihood of retention through means
                                  including:

                                  10.3.24.1.            Determining   eligibility  for     post-
                                                        placement support services;

                                  10.3.24.2.            Pre-   and       post-placement    ―Job
                                                        Readiness‖         workshops        and
                                                        counseling;

                                  10.3.24.3.            Workplace     training  opportunities,
                                                        including basic skills and job skill
                                                        upgrade/retraining;

                                  10.3.24.4.            Supported work and job coaching;

                                  10.3.24.5.            Promoting the Job Link Customer
                                                        Employment Assistance Program;

                                  10.3.24.6.            Try-out employment.


                   10.3.25.       Host job fairs that permit employers to meet and talk
                                  directly to potential employees in a relaxed setting.




                                              Page 47 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



                   10.3.26.       Provide Cultural Buffering by maintaining a presence in
                                  the working life of the customer.

                   10.3.27.       If employers or employees request, offer ongoing
                                  support in the form of Job Developer intervention for
                                  minor issues easily handled and not requiring social
                                  type services.

                   10.3.28.       Determine employers’ placement needs and develop
                                  an appropriate placement program for each employer.

                   10.3.29.       Host mass interviews where employers see many
                                  candidates in one setting and apply their own filters for
                                  callbacks.

                   10.3.30.       Provide EPIC (Employer Participation to Increase
                                  Customer Satisfaction) Information to Employers.

                   10.3.31.       Provide labor market linking services in conjunction
                                  with BJL contractors and partners to directly bridge the
                                  two sides of the labor market including, but not limited
                                  to, the following:

                                  10.3.31.1.            Recruitment Assistance;

                                  10.3.31.2.            Pre-screening and Testing;

                                  10.3.31.3.            Workforce Regulatory Information;

                                  10.3.31.4.            Support Services Information;

                                  10.3.31.5.            Unemployment Insurance Information;

                                  10.3.31.6.            Customer Referral to Employers;

                                  10.3.31.7.            Provide Employer Profile/Information.

                   10.3.32.       Promote BJL contractor and partner services.

                   10.3.33.       Forecast training needs by predicting where high
                                  demand occupations will occur and preparing the Job
                                  Links’ training service providers to be ready for
                                  demand occupations.

                   10.3.34.       Coordinate recruitment and job information among BJL
                                  contractors and partners.




                                              Page 48 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



                   10.3.35.       Promote New Hire Initiatives.

                   10.3.36.       Present marketing information to employers.

                   10.3.37.       Provide employer services forecast.

                   10.3.38.       Make employer referrals.

                   10.3.39.       Facilitate communication among BJL contractors and
                                  partners.

                   10.3.40.       Link labor supply and demand.

                   10.3.41.       Train employers in and promote the use of America’s
                                  Career Kit and the American Job Bank.

         10.4.     Intensive Services:

                   Provide the following services as fully described in the
                   Contractor’s proposal:


                   10.4.1.        Develop and Market Brevard Job Link ―Brand‖ Identity
                                  in coordination with the General Contractor.

                   10.4.2.        Work with the General Contractor and the BWDB
                                  Communications Manager to implement a BJL
                                  Marketing Campaign.

                   10.4.3.        Provide business consultation such as local fee and
                                  licensing information, human resource consultation,
                                  small business assistance, employer-related Labor
                                  Market Information including wage standards and
                                  employment forecasts, and technical advice for special
                                  target populations.

                   10.4.4.        Support BWDB efforts to encourage employers to
                                  locate in Brevard County.

                   10.4.5.        Work with downsizing employers as part of the local
                                  Rapid Response Team along with AWI and local
                                  outplacement services.

                   10.4.6.        Create a single interface to the BJL.

                   10.4.7.        Provide recruitment/outreach assistance.




                                              Page 49 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001




                   10.4.8.        Develop employer-specific assessment instruments
                                  (Core/Intensive).

                   10.4.9.        Host positive recruitment events at BJL or employer
                                  locations.

                   10.4.10.       Assist with downsizing.

                   10.4.11.       Refer only qualified ―screened‖ candidates based on
                                  experience, assessment results, and case manager
                                  recommendations.
                   10.4.12.       Offer placement/retention services.

         10.5.     Training Services:

                   Provide the following services as fully described in the
                   Contractor’s proposal:

                   10.5.1.        Provide business outreach training and skill upgrade to
                                  Job Developers and Case Managers.

                   10.5.2.        Develop incumbent worker training.

                   10.5.3.        Develop customized training programs to train any
                                  number of candidates to each employer’s specific
                                  requirements as funding is available through the BJL
                                  Scholarship Unit or specialized grants.4

                   10.5.4.        Develop On-the-Job Training, which allows customers
                                  the opportunity to learn job skills in an actual work
                                  environment while earning a salary.

                   10.5.5.        Promote Job Link training opportunities.

                   10.5.6.        Develop and provide internet job search seminars.

                   10.5.7.        Provide orientation of the BJL to the business
                                  community at large, and engage employers to become
                                  actively involved in BJL use and direction.

                   10.5.8.        Provide qualified instructors for the following business
                                  workshops:

                                  10.5.8.1.             Computer and Internet Literacy,




                                              Page 50 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



                                  10.5.8.2.             Internet Job Development,

                                  10.5.8.3.             Small Business Association:      Loan
                                                        Application Assistance,

                   10.5.9.        Use training funds for targeted industries as identified
                                  by BWDB.

         10.6.     Target  Success

                   10.6.1.        Facilitate the Target  Success program as defined in
                                  the Career Advancement and Retention Grant
                                  Proposal (2002) with the Grassroots Mentoring Target
                                  Success Contractors (Human Services Associates,
                                  Inc., and the Alliance for Neighborhood Restoration).

                   10.6.2.        Facilitate a relationship between Target  Success
                                  customers and employees that is sensitive to the degree of
                                  privacy lost by the customer to the employer, specifically
                                  related to financial circumstances.
                   10.6.3.        Work with the customer and employer to develop a
                                  training plan that will move the customer into a career
                                  advancement track with a participating employer
                                  negotiated by the BWDB.
                   10.6.4.        Work with the Grassroots Mentoring Target Success
                                  Contractors (Alliance for Neighborhood Restoration,
                                  and Human Services Associates, Inc.) to ensure 75%
                                  of trainees complete the training/education program.
                   10.6.5.        Work with the Grassroots Mentoring Target Success
                                  Contractors (Alliance for Neighborhood Restoration,
                                  and Human Services Associates, Inc.) to ensure that
                                  65% of completers achieve at least two of the following
                                  successful outcomes:
                                  10.6.5.1.             Trainee has completed training and
                                                        then obtained an upgraded position
                                                        with current employer.
                                  10.6.5.2.             Trainee has completed training and
                                                        then obtained an upgraded position
                                                        with a new employer.
                                  10.6.5.3.             Trainee has completed training and
                                                        then obtained an earnings gain
                                                        (unsubsidized). ―Earnings gain‖ can
                                                        include, but is not limited to - wage
                                                        increase, increased hours (as an
                                                        example, going from 30 hrs/wk to 40



                                              Page 51 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



                                                        hrs/wk), transitioning from temporary
                                                        employment to permanent status,
                                                        receiving additional benefits. Expected
                                                        earnings gains should be listed in the
                                                        application and will have to be reported
                                                        if used as a performance deliverable;
                                                        and
                                  10.6.5.4.             Trainee has successfully completed
                                                        training and is eligible for continued
                                                        enrollment        or    has     achieved
                                                        certification, diploma, or degree.
                   10.6.6.        Work with the Grassroots Mentoring Target Success
                                  Contractors (Alliance for Neighborhood Restoration,
                                  and Human Services Associates, Inc.) to ensure that
                                  85% of trainees and employers will rate their customer
                                  satisfaction as ―Satisfied‖ or above.




                                              Page 52 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001




11.      Contractor and Partner Collaboration

         The Contractor agrees to:

         11.1.     Work with the General Contractor to create and manage a
                   collaborative work environment within the BJL where all BWDB
                   contractors and partners will establish their collective and
                   individual goals and objectives to meet Performance Measures
                   and customer needs, including counseling, training, and labor
                   exchange information. Brokering of information in this work
                   environment, for both internal and external customers, will be vital
                   to success.

         11.2.     Comply with a BJL unified identity across all contractors and instill
                   that all employees are members of the BJL team rather than
                   individual organizations.

                   11.2.1.        Ensure employees wear General Contractor provided
                                  nametags with the BJL name and logo to all BJL staff
                                  who will have direct customer contact.

                   11.2.2.        Ensure all employees use business cards approved by
                                  the General Contractor with the BJL name and logo to
                                  all BJL staff.

                   11.2.3.        Ensure all employees answer the phone in a courteous
                                  and professional manner, stating their first name and
                                  Brevard Job Link.

         11.3.     Be available for both regularly scheduled and impromptu
                   meetings with the General Contractor to review overall
                   performance and to promote open communication with the
                   General Contractor to address and discuss issues to ensure that
                   the needs of customers are met and duplication of services is
                   minimized or eliminated.

         11.4.     Coordinate with the Youth Services Contractor to expand
                   relationships with employers, which open more opportunities for
                   youth career development.

         11.5.     Coordinate with Targeted Services Contractor to place customers
                   who are completing training and are work ready.

         11.6.     Expand partnerships with chambers of commerce and economic
                   development organizations to include workforce services in their
                   program strategies.



                                              Page 53 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001




         11.7.     Coordinate with the General Contractor to identify the proper
                   ways in which to broker and record all information/services
                   ―scouted out‖ into the Brevard Job Link Inventory to ensure that it
                   is available to those who need it.

         11.8.     Work with Brevard County employers and the community college
                   and education system to develop appropriate training for in-
                   demand occupations.

         11.9.     Work together with the Targeted Services Contractor to develop
                   and practice a system of information and file sharing so Business
                   Services Associates will have accurate, up-to-date information on
                   job candidates for their employers, and Case Managers will have
                   timely awareness of job openings.

         11.10. Coordinate with the General Contractor and Targeted Services
                Contractor for purposes of cross training to ensures that
                employers will be able to access services at times when their
                ―single point of contact‖ is away from the BJL.

         11.11. Foster communication among BWDB contractors, partners, and
                BJL staff to keep all partners and staff abreast of the BSU’s
                practices, objectives, and changes in policy or procedure.

         11.12. Develop a close relationship between Job Development and Case
                Management staff to encourage a high placement rate.

         11.13. Collaborates with community based organizations, government
                agencies, faith-based institutions, and other service providers
                located both on and off site in order to make available to business
                and job-seeking customers a fully integrated service delivery
                system.

         11.14. Partner with agencies, including, but not limited to, the following:
                Brevard Community College and other Brevard colleges, Brevard
                Public School System, AWI, the Brevard County Economic
                Development Commissions and Chambers of Commerce, and
                Brevard County employment agencies.

         11.15. Coordinate with EDC resources to learn and incorporate incentive
                programs.

         11.16. Enhance communication and training to help ensure the success
                of each BJL contractor and partner.




                                              Page 54 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



                       THIS PAGE INTENTIONALLY LEFT BLANK




                                              Page 55 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001




12.      Administration

         The Contractor agrees to:

         12.1.     Keep staff abreast of all new information and processes in a
                   timely manner.

         12.2.     Facilitate communication among BSU staff through modern
                   communication tools including the General Contractor’s computer
                   network, a team approach to service delivery, and weekly all-staff
                   meetings.




                                              Page 56 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001




13.      Continuous Improvement


         13.1.     Meet regularly with the General Contractor to review relevant
                   performance data and ensure continuous improvement.

         13.2.     Implement methods to continuously improve Business Services’
                   delivery flow, determination of cost allocations, review of
                   Contractor invoices, dissemination of information, determination
                   of obligations, and corrective action plan follow-up.

         13.3.     Discuss the Contractor’s Continuous Quality Improvement
                   program with the General Contractor to make recommendations
                   for BJL Continuous Improvement.

         13.4.     Implement the General Contractor’s Continuous Improvement
                   Process throughout the BJL BSU.

         13.5.     Use teamwork as a method for improving process services and
                   outcomes.

         13.6.     Involve representatives from Brevard businesses in the
                   development of Continuous Improvement in coordination with the
                   General Contractor that have proven continuous improvement
                   processes and can add value through their contributions.




                                              Page 57 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



                            THIS PAGE INTENTIONALLY LEFT BLANK




                                              Page 58 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001




14.      Quality Unit

         This Unit is supervised by the General Contractor and staffed by the
         General Contractor, BWDB, and assigned representatives of Module 2 –
         5 contractors. The Quality Unit will assist in the management of
         resources and ensure that those resources are being expended to
         increase the quality and quantity of the services being delivered. This Unit
         will implement systems to ensure that obligated and expended funds are
         reported in a timely and quantitative manner to assist with the financial
         management of resources.           The Quality Unit provides technical
         assistance and quality assurance on all levels to the BJL.

         The Contractor agrees to:

         14.1.     General Agreements:

                   14.1.1.        Gather input from the BSU staff to improve the service
                                  delivery process.

                   14.1.2.        The Quality Unit will implement systems to ensure that
                                  obligated funds are reported in a timely and
                                  quantitative manner to assist with the financial
                                  management of resources.

                   14.1.3.        The Quality Unit will provide technical assistance and
                                  quality assurance on all levels to the BJL.

                   14.1.4.        Participate fully as a member of the Quality Unit along
                                  with representatives from partner agencies, BWDB
                                  contractors, the BWDB, and the General Contractor.

                   14.1.5.        Share CQI process methods through a designated
                                  representative of the BSU to the Quality Unit and make
                                  recommendations for quality improvements.

                   14.1.6.        Support   the   General   Contractor’s    Continuous
                                  Improvement Process and represent the interests of the
                                  BSU’s customer groups.

         14.2.     Invoicing & Reports:

                   14.2.1.        Provide financial and other information on daily BSU
                                  Contractor operations as requested by the General
                                  Contractor.




                                              Page 59 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



                   14.2.2.        Ensure coordination with the General Contractor for
                                  further development of management reporting.

                   14.2.3.        Utilize systems (either electronic or manual) developed
                                  by the General Contractor to provide user-friendly ad
                                  hoc reporting capability and to ensure that such
                                  systems produce all information needed to manage the
                                  daily operations of the BSU. This information includes,
                                  but may not be limited to, performance measures,
                                  unduplicated client and transaction counts, training
                                  enrollments by location and vendor, and recidivism
                                  rates across integrated enrollment programs.

                   14.2.4.        Describe progress toward goals and activities in an
                                  internal monthly report through a self-review process.
                                  A copy of this report must be submitted to the General
                                  Contractor. In the event of unsatisfactory progress, the
                                  Quality Unit must submit a corrective action plan for
                                  review and action by the General Contractor.

                   14.2.5.        Submit a quarterly evaluation report to the General
                                  Contractor that includes reports on the progress of the
                                  customers, goals, and objectives and how they are
                                  being met; problems encountered; corrective actions
                                  taken; coordination strategies, and any other pertinent
                                  information deemed necessary by the General
                                  Contractor or the BWDB.

                   14.2.6.        Respond to all monitoring reports and corrective action
                                  plans as requested by the General Contractor or
                                  BWDB.

         14.3.     Data, Information, and Information Management:

                   14.3.1.        Work with the General Contractor to ensure technical
                                  assistance is provided to the BSU staff for the
                                  FLORIDA, OSST, ODDS, and WIA case management
                                  computer systems; anticipated enhanced computer
                                  systems; and all IT related procedures and policies.

                   14.3.2.        Disseminate information to BSU staff, including all staff
                                  training, procedures, and policies.

                   14.3.3.        Maintain documentation necessary to generate
                                  information for required Federal, State, and BWDB
                                  reports.



                                              Page 60 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001




                   14.3.4.        Work with the General Contractor to analyze existing
                                  reports to determine if reports or report elements are
                                  necessary and if the reports meet the needs of BWDB,
                                  Federal, and State organizations, or the Contractor’s
                                  own business requirements.

                   14.3.5.        Implement mechanisms to detect and reduce fraud
                                  and errors in data collection, eligibility determinations,
                                  and service delivery. All Contractor staff shall be
                                  responsible for error and fraud detection and reduction.

                   14.3.6.        Work with the General Contractor to ensure BSU staff
                                  receives assistance, both technical and procedural, on
                                  OSMIS issues, including the facilitation of new data
                                  management systems into the Brevard Job Link
                                  system.

         14.4.     Collaboration:

                   14.4.1.        Work with the General Contractor to evaluate and
                                  improve the coordination of system-wide customer
                                  service delivery between BWDB contractors.

         14.5.     Continuous Improvement Process:

                   14.5.1.        Implement and maintain the Continuous Improvement
                                  Process established by the General Contractor staff to
                                  reliably identify when a problem occurs, administrative
                                  or programmatic, and when corrective action is
                                  necessary.

                   14.5.2.        Work with the General Contractor to evaluate the
                                  BSU’s systems for continuous improvement of
                                  performance through improved feedback and analysis
                                  of internal (BJL staff) and external customer surveys.

                   14.5.3.        Implement system wide Performance Measures that go
                                  beyond program performance requirements as
                                  established by the General Contractor.

                   14.5.4.        Use the measures of program performance and
                                  system wide performance to provide opportunities for
                                  improvement for the Brevard Job Link system.




                                              Page 61 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



         14.6.     Automation:

                   14.6.1.        Use automation whenever and wherever possible to
                                  deliver services in an improved manner.

                   14.6.2.        Explore other uses of technology to continue to
                                  improve service delivery, recommend implementation
                                  to the BWDB and implement upon BWDB approval.

                   14.6.3.        Collect, analyze, and present data at a the Quality Unit
                                  meetings where opportunities for improvement are
                                  discussed.

                   14.6.4.        Regularly review measures of program performance
                                  and customer satisfaction as a part of Quality Unit
                                  system requirements.

         14.7.     Use of Forms:

                   14.7.1.        Ensure the effective use of forms and documents,
                                  initially by using existing documents, then by initiating a
                                  review process to streamline the use of forms and
                                  reduce redundancy of data in form and document
                                  creation.

                   14.7.2.        Ensure that all forms are easy to see, understand, and
                                  complete by our customers, as well as professionally
                                  written and presented.         Forms shall not be
                                  overwhelming in terms of the frequency, number, or
                                  format as viewed from the customers’ perspective.

                   14.7.3.        Ensure that the reproduction of forms produces quality,
                                  professional documents.

                   14.7.4.        Ensure that the language and tone used in creating
                                  forms emphasizes the positive and that all instructions
                                  focus on what can rather than what can’t be done.

         14.8.     Monitoring Activities:

                   14.8.1.        Include case file review, data entry review, caseload
                                  contacts, and quality control monitoring in internal
                                  monitoring    activities   to   ensure     continuous
                                  improvement.




                                              Page 62 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



         14.9.     Chartering Criteria:

                   14.9.1.        Utilize the Chartering Criteria and Review Instrument
                                  as noted in Attachment V, to ensure a standardized
                                  tool is used to evaluate and promote key quality
                                  indicators within BJL. The Chartering Criteria and
                                  Review Instrument will also be used by BWDB staff to
                                  evaluate the BJL.

         14.10. Tracking Effectiveness:

                   14.10.1.       Track OSMIS and other data input using data from
                                  monitors, State reported data, and local system data to
                                  track the effectiveness of service delivery and data
                                  input.

                   14.10.2.       Conduct at a minimum a monthly review and analysis
                                  of the data to identify trends, issues, and other
                                  pertinent information.

                   14.10.3.       Ensure that service delivery for the customer is timely,
                                  efficient, and consistent across the BJLs.


         14.11. Performance Evaluation:

                   14.11.1.       Continuously evaluate performance and the overall
                                  success of the BJL.            This shall include a
                                  comprehensive analysis of both financial and
                                  performance aspects of the Contractor’s operation.
                                  The evaluation shall address such aspects as
                                  accountability, supervisory review, monitoring customer
                                  progress, customer/employer and general public
                                  feedback, cost accounting, monitoring contract
                                  compliance,      reaching    performance     objectives,
                                  continuous improvement, and immediate corrective
                                  action.




                                              Page 63 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001




15.      Scholarship Unit

         This Unit is supervised by the General Contractor and staffed by an
         assigned representative of the General Contractor and assigned
         representatives from each of the Module 2 – 5 contractors. It is a financial
         aid resource available to the customers of the BJL responsible for such
         services as processing all scholarships for BWDB sponsored funding,
         such as WIA, WTP and remaining WtW funds.

         The Contractor agrees to:

         15.1.     Designated personnel assigned to participate in the Scholarship
                   Unit.

         15.2.     Provide information to the General Contractor to assist in
                   implementing and maintaining a scholarship and training
                   database as a resource tool for all BJL staff and customers.

         15.3.     Justify training based upon the student’s assessment results and
                   career plan.

         15.4.     Broker educational information. This includes performance, cost,
                   and requirements of programs offered through local educational
                   entities.

         15.5.     Manage Individual Training Accounts (ITAs), including the
                   submission of scholarship applications for ITAs on a timely basis
                   to the appropriate General Contractor staff for training fund
                   approval and closing accounts upon completion.

         15.6.     Broker information on all available financial aid, including Pell
                   Grants, private training funds, scholarships, and other financial
                   aid sources.

         15.7.     Provide information to the appropriate General Contractor staff to
                   assist in implementing and maintaining a scholarship and training
                   database as a resource tool for all BJL staff and customers.

         15.8.     Evaluate duplication of existing resources and refocus as needed
                   through resource sharing agreements.

         15.9.     Assist with the implementation and maintenance of a scholarship
                   and training database as a resource for all BJL staff and
                   customers.




                                              Page 64 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



         15.10. Work collaboratively with all BWDB contractors and partners in
                planning for the use of the limited resources that are available.

         15.11. Participate in the Scholarship Unit to access training funds for
                customers and to leverage funds with matching dollars from
                employers.

         15.12. Represent the interests of the customer groups served by the BJL
                BSU in the Scholarship unit.




                                              Page 65 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001




16.      Key Staff Qualifications/Résumés

         The Contractor shall provide a trained and qualified staff, in accordance with
         industry and educational standards, at a level consistent with the proposed
         budgeted staffing. The Contractor will furnish to the BWDB the names of key
         staff personnel and notify the BWDB of any changes throughout the term of this
         Contract. The Contractor shall supply on the request of the BWDB the résumés
         of personnel. The BWDB reserves and maintains the right to disapprove any
         changes of Contractor key staff personnel. Hiring and evaluation of lead staff for
         the Contractor will be conducted in coordination with the General Contractor.

17.      Key Staff Listing

         Please refer to Attachment CC for a listing of the Contractor’s Key Staff
         members and contact information.

18.      In-Kind Services

         The Contractor shall provide approximately $52,747 in In-Kind Services
         for start-up and corporate costs.

19.      Performance Measurement

         The Contract is subject to performance. The Performance Measurement
         Model for ensuring payment of the withheld twenty percent (20%) of Cost
         Reimbursable amounts under this Contract contains the following three
         elements:

         19.1     The Contractor shall meet eighty percent (80%) of all minimum
                  performance measure rates outlined in Attachment R. When
                  earned, this element will represent 50% of the performance
                  payment available. The Contractor agrees to incorporate any
                  additional performance measures resulting from BWDB’s
                  renegotiated Memorandum of Understanding (MOU) with the
                  Agency for Workforce Innovation (AWI). As these performance
                  measures are further defined, BWDB reserves the right to
                  unilaterally modify this Contract to include these measures at its
                  sole and absolute discretion. See Part IV Agreement of Payment
                  for specific details.
         19.2     The Contractor shall demonstrate acceptable levels of quality
                  service delivery in the Brevard Job Link. Acceptable is defined as
                  an overall system score of eighty percent (80%) or higher based on
                  the Charter Criteria and Review Instrument, Attachment V. When
                  earned, this element will represent 25% of the performance


                                              Page 66 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



                  payment available. See Part IV Agreement of Payment for specific
                  details.
         19.3     The Contractor shall demonstrate acceptable levels of technical
                  proficiency, based on having no unresolved findings relating to
                  Brevard Job Link operations and customers in the annual State
                  Monitoring Report. When earned, this element will represent 25%
                  of the performance payment available. See Part IV Agreement of
                  Payment for specific details.

20.      BWDB Vision and Mission

         The Contractor shall remain in alignment with The BWDB Board’s vision,
         ―A highly competitive workforce for Brevard County‖ and its mission to
         ―Facilitate and be a catalyst for workforce development services that are
         responsive to the employment needs of Brevard County.‖



21.      Contacting Board Members

         The Contractor shall directly contact any BWDB Board member only for
         Job Link services and/or coordination with Partner members for services
         directly related to that Board member’s occupation (such as AWI or
         Economic Development Commission (EDC)). Board Staff, not Board
         members, shall be the contact point for any program and/or policy issues.

22.      Production Schedule

         The Contractor agrees to meet the Production Schedule, Attachment G.

         The Production Schedule will be provided by the Contractor and will be
         developed in conjunction with the General Contractor and BWDB staff by
         the date shown on the Schedule of Reports and Deliverables, Attachment
         O.

         Customers carried in from the previous fiscal year do not count toward the
         number of new customers served.

23.      Service Deliverables

         23.1.     Location:

                    The program activities will be located at the sites listed in
                    Attachment Q.




                                              Page 67 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



         23.2.     Geographic Service Area:

                    The geographic target area will be the entire County of Brevard,
                    Florida, Region 13.

         23.3.     Program Access:

                    All program activities and facilities will be in accordance with ADA
                    requirements. The Contractor’s staff will make the necessary
                    accommodations if facility or class changes are needed.
                    Participating in, performing the tasks of, and successfully
                    completing the programs is not contingent on the physical abilities
                    of the customers.

         23.4.     Program Service Hours:

                    The Contractor will assure that Business Services are available
                    beyond traditional hours of operation, during times that will meet
                    the needs of the majority of customers.

                    At a minimum, the BSU, including learning events, must be
                    available at the BJL from 8 a.m. – 5 p.m., Monday through Friday,
                    with services available at each full-service BJL center until 7 p.m.
                    a minimum of one night per week as coordinated with the General
                    Contractor.

                    The General Contractor may open the BJL at 9:00 a.m. on the
                    day it remains open until 7:00 p.m. If the General Contractor
                    chooses to do this, then the hour from 8:00 a.m. until 9:00 a.m.
                    must be used for staff training and all staff meetings. It is at the
                    discretion of the Director of the BJL BSU, as to whether the staff
                    must comply with this schedule.

                    The Contractor will make arrangements to keep service delivery
                    available throughout the holiday seasons with closings for the
                    major holidays specified in Attachment J.

24.      Reporting

         The Contractor will provide reports according to Part II – Mutual
         Assurances, Section 23 and Attachment O.



25.      Program Oversight




                                              Page 68 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



         The Contractor will report to and be overseen by the General Contractor
         and BWDB. The Contractor must openly and immediately communicate
         to the General Contractor any challenges or problems faced by the
         Contractor in the operation of the BJL that will adversely affect the BJL,
         the performance of this Contract, or the effectiveness of the BWDB
         meeting State and Federal requirements.

26.      Onsite Monitoring

         The BWDB’s internal monitoring firm may perform an onsite fiscal and
         programmatic monitoring and continuous improvement oversight review
         during the last week of the month that follows the end of each fiscal
         quarter.

27.      Definitions

         Definitions of terms used in this Contract and in the performance of this
         Contract can be found in Attachment DD.




28.      Incentive Plan
         Develop a range of levels in accordance with BWDB Incentive Policy,
         Attachment GG, for customers to achieve incentives, including maximum
         amounts per customer.




                                              Page 69 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001


PART IV – AGREEMENT OF PAYMENT

1.       General Provisions

         Payments under this contract shall be for costs up to the maximum of the
         contract value for allowable, allocable, and necessary costs and for
         incentives as described in Part IV, Section 3 below.

         The Contractor shall provide a cost comparison prior to the purchase of
         any materials utilized by the Contractor.

         The BWDB shall release funds based on evidence of progress supported
         by documentation maintained by the Contractor in accordance with the
         terms of the payment schedule of this Contract. The Contractor shall
         provide the BWDB with access to this documentation, as requested or
         required.

         The Contractor agrees to pay all BJL associated bills within thirty (30)
         days of the receipt of invoice.

2.       Cost Reimbursement

         Under this Contract, 80% of Cost Reimbursable Budget, identified by line-
         item and respective percent in Attachment C, will be invoiced monthly on
         a cost reimbursement basis. The remaining 20% of total budgeted costs
         excluding Profit under this Contract will be withheld by the BWDB,
         referred to in this Contract section as ―withheld amounts‖.          The
         Performance Measurement Model for ensuring reimbursement of the
         withheld twenty percent (20%) of Cost Reimbursable amounts contains
         the following three measurable elements:

             1. The Contractor shall meet eighty percent (80%) of all minimum
                performance measure rates outlined in Attachment R. This
                element represents fifty percent (50%) of the withheld twenty
                percent (20%) of Cost Reimbursable amounts and will be withheld
                by the BWDB until the Contractor meets this measure. The
                Contractor agrees to incorporate any additional performance
                measures resulting from BWDB’s renegotiated Memorandum of
                Understanding (MOU) with the Agency for Workforce Innovation
                (AWI). As these performance measures are further defined,
                BWDB reserves the right to unilaterally modify this Contract to
                include these measures at its sole and absolute discretion.



                                              Page 70 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001


                  This performance element is available for the Contractor to earn on
                  a quarterly basis in equal amounts. The payment for this withheld
                  cost, identified by line-item on Attachment C, will be prepared by
                  the BWDB on Attachment B. Quarterly withheld cost payments are
                  fully retroactive, meaning if this Performance Measure is not met
                  early in the Contract it is payable retroactively from the beginning of
                  the Contract upon meeting this Performance Measure. These
                  quarterly payments are awarded on a good faith basis, and all prior
                  payments for those performance measures that are missed at the
                  close of the contract will be repaid in full to the BWDB by the
                  Contractor.

                  If 20 (80%) or more Florida Workforce regions fail to meet a
                  Minimum Performance measure in this Contract, BWDB will
                  remove that performance measure from the Contract. BWDB
                  reserves the right, at its sole and absolute discretion, to provide
                  relief to the Contractor for performance measures impacted by
                  items outside of the Contractor’s control.

             2. The Contractor shall receive an overall system score of eighty
                percent (80%) or higher on the Charter Criteria and Review
                Instrument, Attachment V. This performance element represents
                twenty-five percent (25%) of the withheld twenty percent (20%) of
                Cost Reimbursable amounts and will be withheld by the BWDB
                until the Contractor meets this measure.

             3. The Contractor shall demonstrate acceptable levels of technical
                proficiency, based on having no unresolved findings relating to
                Brevard Job Link operations and customers in the annual State
                Monitoring Report. When earned, this element will represent
                twenty-five percent (25%) of the withheld twenty percent (20%) of
                Cost Reimbursable amounts and will be withheld by the BWDB
                until the Contractor meets this measure.

3.       Incentives

         Accelerated Performance Profit

         Accelerated Performance Profit is available only when the Contractor
         meets fifty percent (50%) of all accelerated performance measures
         referenced as BWDB Accelerated Rate in Attachment R.
         One-fourth of the Accelerated Performance Profit will be available for the
         Contractor to earn on a quarterly basis if the Contractor meets or exceeds
         the fifty percent (50%) performance measure. The payment for this
         Accelerated Performance Profit, identified on Attachment C as Profit, will
                                              Page 71 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001


         be prepared by the BWDB on Attachment B. This quarterly profit is fully
         retroactive, meaning that if this Performance Measure is not met early in
         the Contract it is payable retroactively from the beginning of the Contract
         upon meeting that Performance Measure. These quarterly payments are
         awarded on a good faith basis and all prior payments for this performance
         measures that is missed at the close of the contract will be repaid in full
         to the BWDB by the Contractor.

         If 20 (80%) or more Florida Workforce regions fail to meet a minimum
         performance measure in this Contract, BWDB will remove that
         performance measure from the Contract.
4.       Invoicing

         The Contractor shall submit a BWDB Monthly Request for Payment
                                                           th
         (Attachment A) to the General Contractor by the 10 of each month, along
         with all required documentation and any deliverables due under the
         Contract. A BWDB Monthly Request for Payment after the 10 th or
         received with incomplete documentation or without the deliverables, if
         any, may be processed the following month or within thirty (30) days of
         receipt of the required documentation and/or deliverables, whichever is
         later.

         BWDB considers required documentation as the following:

         4.1.      Original and completed monthly Request for Payment, reflecting
                   the appropriate time period and signed by an authorized
                   Contractor official;

         4.2.      General or Accounting Ledger accurately reflecting all amounts
                   billed; OR copies of paid invoices and checks for reimbursement
                   of supplies, equipment, travel expenditures (including travel log
                   with appropriate approval signature), and justification of the
                   allocation of costs within the line item budget. Supporting
                   explanations and/or calculations must be included to sufficiently
                   verify ledger entries and to reconcile ledger line items to
                   corresponding line-items on the Request for Payment. All costs
                   billed must be incurred and paid;

         4.3.      Payroll ledger/register reflecting allocation of staff time among
                   cost categories and signed by an authorized Contractor official for
                   reimbursement of salaries and benefits;

                                                          -AND-

                  Time and attendance sheets, as appropriate, for each person billed
                  under the Contract. Time sheets should be submitted in a timely

                                              Page 72 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001


                  manner and coincide with payroll processing dates. For those
                  persons not working solely for the purpose outlined in the contract,
                  a timesheet must be submitted indicating actual hours worked as
                  billed. Hours cannot be based on percentage of time or based on
                  budget;

         4.4.      Supporting explanations for allocations and/or calculations
                   sufficiently verifying ledger entries, and reconciled ledger line
                   items to the corresponding line items on the Request for
                   Payment; AND

         4.5.      Detailed tapes and/or highlighted numbers on the invoices to
                   support amounts listed on the payment requests.

         The BWDB Finance Department will provide written notice to the
         Contractor within seven (7) working days of receipt of the monthly
         payment request if any deficiencies are identified. The Contractor will
         then be permitted up to three (3) working days from the notification date to
         resubmit a corrected monthly payment request.

5.       Deobligation of Funds

         Contract funds obligated under this contract may be deobligated and no
         longer available, owed, or due to the Contractor should the Contractor fail
         to meet any of the terms of this contract.

6.       Modifications

         Without contract modifications, the Contractor may adjust budget line
         items up to 15% within cost category lines upon written request to the
         BWDB. The Executive Director of the BWDB may approve modifications
         if necessary. The Contractor may not exceed contract value without a
         written contract modification approved and signed by the BWDB.

7.       Performance/Production

         The BWDB shall release funds based on the evidence of progress
         supported by documentation maintained by the Contractor in accordance
         with the Expenditure Schedule (Attachment F) and the Production
         Schedule (Attachment G). The Contractor shall provide the BWDB
         access to this documentation when requested by BWDB.


8.       Sanctions for Non-Performance


                                              Page 73 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001


         Deviations in excess of 10% of the Expenditure Schedule or the
         Production Schedule during the initial six (6) months of the Contract may
         result in the submission of an expenditure or production corrective action
         plan by the Contractor subject to BWDB’s approval, which may involve
         deobligation of funds. Deviations in excess of 10% of either the
         expenditure schedule or the production schedule from seven (7) months
         through the end of the contract period may result in BWDB’s request for a
         corrective action plan by the Contractor and possible contract termination,
         in addition to potential deobligations.

         Failure to submit timely responses to requests for corrective actions,
         updated expenditure schedules, updated production schedules, budget
         adjustments, and other requests by BWDB, or failure to comply with the
         following list of administrative requirements (Section 8.1) may result in the
         Contractor’s permanent loss of up to 5% of the following month’s Request
         for Payment amount. Timely responses are considered by the Close of
         Business of the due date of the submission.

         8.1.      Additional Administrative Requirements:

                   These administrative requirements are subject to the sanctions
                   specified above if the Contractor fails to comply.

                   8.1.1.       Pay all BJL associated bills within thirty (30) days of the
                                receipt of invoice.
                   8.1.2.       Remain within 10% of the monthly budget listed in
                                Attachment C, not to exceed contract value.
                   8.1.3.       Remain within 10% of the production schedule listed in
                                Attachment G.
                   8.1.4.       Provide all reports and deliverables required under this
                                Contract to BWDB within the time specified, accurate,
                                and fully complete.
                   8.1.5.       Maintain financial controls and record keeping as
                                specified in this Contract.
                   8.1.6.       Follow all procedural and policy requirements specified
                                in this Contract.
                   8.1.7.       Enter all Customer registration and case history within
                                five (5) days and with an accuracy rate of at least 97%.
                   8.1.8.       Comply with all laws and regulations specified in this
                                Contract.
                   8.1.9.       Respond to contract modifications, notices, agreements,
                                letters, and other written or electronic documentation
                                within the time specified.

                                              Page 74 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001


                   8.1.10.      Comply with and respond to all audits or requests for
                                audits within the time specified.
                   8.1.11.      Notify BWDB of changes affecting this Contract,
                                including, but not limited to, financial and key personnel
                                changes, in a timely manner.

9.       Final Payment

         The BWDB shall withhold final payment, or 1/12th of the contract value,
         whichever is more, until all deliverables are received.

10.      Travel Policy
         All travel on this Contract shall be in accordance with the BWDB Policy
         FIN 95-02, Employee Travel, Attachment HH, or with the Contractor’s
         established travel policy at the time of Contract signing.




                                              Page 75 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001




                            THIS PAGE INTENTIONALLY LEFT BLANK




                                              Page 76 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc
                                                                  Contract No. BWDB-03-006-001



PART V – SIGNATURES AND ATTESTATIONS
IN WITNESS THEREOF, The parties hereto have caused this Contract to be executed by their
undersigned officials as duly authorized.

CONTRACTOR:


SIGNED BY: _______________________________________________ DATE: _____________

NAME:          _______________________________________________

TITLE:         _______________________________________________

ATTEST:
CONTRACTOR FISCAL YEAR ENDING DATE: ____________________

NOTARY:


STATE OF          ______________________________________________
                                                                                  [SEAL]
COUNTY OF         ______________________________________________

PERSONALLY APPEARED BEFORE ME, the undersigned authority,

______________________ ____________________________________


Who, after first sworn by me, Affixed his/her signature in space provided

above on this________day of ____________________, 200__________.



___________________________________________________________
NOTARY PUBLIC

My Commission Expires: ______________________________________


THE BWDB:


SIGNED BY: ________________________________________________                     DATE: _______________

NAME:               Linda H. South

TITLE:              Executive Director




                                              Page 77 of 77
D:\Docstoc\Working\pdf\a8dc4333-37e7-4f15-b208-6d421dfd04a0.doc

				
DOCUMENT INFO
Description: General Contractor Promotional document sample