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Model State Plan Panel

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Model State Plan Panel Powered By Docstoc
					                      The Model State Plan
                           In Action




Panel Presentation by
Pat Tomlinson, Patty Conway, Bedarius Bell, Hank Passi,
Pamela Hill, Susan Lascek, Barbara Bryant.
5th Edition: 1973; 1977; 1980; 1990; 2008
     2008 Table of Contents
Preface
Guiding Principles
Acronyms
Chapter 1. People with Hearing Loss
Chapter 2. The Vocational Rehabilitation Process
Chapter 3. Personnel Development and Standards
Chapter 4. Transition Services
Chapter 5. Communication
Chapter 6. Technology and Accommodations
Chapter 7. Partnerships and Interagency Agreements
Chapter 8. Independent Living Skills
Chapter 9. Future Directions
References
        What’s New in the 5th Edition

   Comprehensive application of the VR process to all
    subpopulations. (Deaf; Deaf-Blind; Hard of Hearing; &
    Late-Deafened)

   Model for Program Assessment and Strategic Planning

   Models of effective organizational structures.

   Staff personnel standards (knowledge, skills & abilities)
    recommended for serving all target populations.
        What’s New in the 5th Edition
   Reliable & up-to-date population data by subpopulations.

   RSA disability code clarification for coding accuracy.

   Communication technology options & impact on work.

   Importance & benefits of creative partnerships.

   Transitioning & life skills training.

   Challenge to do business differently.
Assessment Strategy & Strategic Planning
Assign a Lead Person to Develop the             Assessment Plan
Assessment Plan & Present it to Agency Senior   (Where are we?)
Management Team to Gain their Commitment        1. Level of Current Services - CH 1
& Go Ahead                                      2. Quality of Current Services- CH 1, 2, 7
                                                3. Counselor Assignments – CH 3
                                                4. Counselor Qualifications &
Assess Current Agency Status                       Accessibility – CH 3
                                                5. Office Accessibility – CH 5, 6
                                                   (physical plant)
Present State of the Agency Report to           6. Policy & Practice Compliance – CH 2
Senior Management & Gain Feedback
(Where do we want to be?) – CH 9



Develop Strategic Plan
(How do we get there?)                          CH 1 – POPULATION
- Assignment of Counselors – CH 3               CH 2 – VR PROCESS
- Staff Development – CH 3                      CH 3 – PERSONNEL & STANDARDS
- Accessibility Compliance – CH 5, 6            CH 4- TRANSITION SRVS
- Policy & Forms Revision – CH 4, 7, 8          CH 5 – COMMUNICATION ACCESS
                                                CH 6 – TECH. & ACCOMMODATIONS
Plan Implementation & Mentoring                 CH 7 – PARTNERSHIPS
                                                CH 8 – LIVING SKILLS

Ongoing Monitoring, Evaluation, Modification
              Today’s SCD Panel
                    Patty Conway
 Developing Specialized Services for Consumers who are
           Hard of Hearing and Late-Deafened
                    Bedarius Bell
         Using the Consumer Satisfaction Survey
            as a Basis for Strategic Planning
                Craig (Hank) Passi
Program Reassessment and Strategic Planning as a New SCD
                   Susan Lascek
          Is the MSP Impacting VR Programs for
             Consumers who are Deaf-Blind?
                     Pamela Hill
                 The Georgia Experience
                   Barbara Bryant
       Colorado’s Progress Toward Its MSP Mission
  Developing Specialized
Services for Consumers who
  are Hard of Hearing and
      Late-Deafened

      Patty Conway
         KY Office of Vocational
             Rehabilitation
   1994 - Comprehensive assessment of VR
    services to all consumers with hearing
    loss using MSP assessment model.

    1995 -Strategic plan development and
    implementation based on assessment
    results.

   On-Going assessment & improvement of
    services.
Assessment Results
   Lack of signing skills of staff serving deaf
    consumers.

   Lack of knowledge of how to serve hard of
    hearing/late deafened consumers.

   Low numbers of hard of hearing/late deafened
    consumers served/rehabilitated compared to
    the population.
Assessment Results
   Inconsistency in services to deaf-blind
    consumers.

   Poor job satisfaction of some VR staff
    responsible for serving various consumers
    with hearing loss.

   Poor consumer satisfaction related to
    communication skills of VR staff,
    communication options and available
    services.
Strategic Plan Components
   Redesign of existing staff structure to better
    serve all subpopulations of consumers with
    hearing loss. Consumer’s communication
    preference determines which staff person
    serves them. Uses sign language - RCD or
    non-signing – Communication Specialist.

   Specialized training to staff about specific
    sub-populations – hard of hearing/late
    deafened, deaf-blind, LFD, deaf.

   Training in the Rehab Process and casework
    for each sub-population;
Strategic Plan Components

   Training of Managers supervising staff about various
    sub-populations of persons with hearing loss.

   Revised/improved policies procedures. (hearing aid
    purchases, assessment of consumers’
    communication needs, hearing assistive technology,
    etc.)

   Improved office and service accessibility for all
    consumers with hearing loss. (deaf counselors
    serving deaf consumers, use of ALDs with hard of
    hearing consumers, etc.)
Results of Improved Services
   Consumer satisfaction.

   Counselor satisfaction & improved
    recruitment of qualified staff. Attracted more
    staff who are deaf themselves or fluent
    signers.

   Some general counselors (non-signing)
    trained to serve hard of hearing/late deafened.

   Increased productivity (300% increase in
    successful employment outcomes of HH/LD
    cases from 1995-2006).
Obstacles

   Lack of mid-management support and training.

   Limited training resources (in-state and out-of-state).

   Staff turnover and training of new staff.


   Lack of technical assistance at regional/national level.
  Using the Consumer
  Satisfaction Survey
as a Basis for Strategic
       Planning

     Bedarius Bell
Program Reassessment and
    Strategic Planning
     as a New SCD


   Craig (Hank) Passi
 Is the MSP Impacting VR
Programs for Consumers
   who are Deaf-Blind?

     Susan Lascek
Helen Keller National Center Act
Serving Deaf-Blind Youths and Adults
Section 201 under the Rehab Act

Purpose:

   Provide specialized intensive services

 Train family members
 Train professionals
 Conduct applied research
Challenges to Service Delivery

1. Definition: Deaf-Blind
Person:    May not self-identify as Deaf-Blind

Agency:     Must identify as Deaf-Blind in order to
    offer full array of service options – consumer
    choice

Coding – 911 Disability Codes = 08


  HKNC – North Central Region – Laura J.
Challenges to Service Delivery
2. Inconsistent Service Delivery
   System
  A.   Who is responsible and for what?
       SCDB? SCD? SCB? General? RCD? RCB?

  B. What is the policy? Is it up-to-date?
  C. Does staff have Skill, Knowledge &
  Support?
  D. HKNC role?
3. Limited resources: funding;
            professionals
 HKNC – North Central Region – Laura J.
TRADITIONAL STRATEGIES
THAT WORK
Training – for people who are
 deaf-              blind
Training – for professionals




 HKNC – North Central Region – Laura J.
CREATIVE STRATEGIES THAT
WORK
   Statewide Deaf-Blind Needs Assessment
   Champion within the system
   Commitment from the top
   Strategic Planning
   Deaf-Blind Task Forces- include Deaf-Blind leaders and HKNC
    Regional Representatives
   Advisory Boards – include Deaf-Blind leaders
   Collaborative Committees – include Deaf-Blind leaders and
    HKNC Regional Representatives
   Professionals who are deaf-blind working within the state
   Mentoring of future Deaf-Blind leaders
   MOUs
   Strong Transition teams
   Hire & place qualified people who are deaf-blind
RESOURCES
MODEL STATE PLAN FOR DEAF, DEAF-
 BLIND, HARD OF HEARING, AND LATE
 DEAFENED

HELEN KELLER NATIONAL CENTER
 REGIONAL REPRESENTATIVE
WWW.HKNC.ORG
The Georgia Experience

     Pamela Hill
Colorado’s Progress Toward
     Its MSP Mission

     Barbara Bryant
Colorado’s Progress
      Toward
   MSP Mission
  State Coordinators of the Deaf
         National Forum
       Baltimore, Maryland
Survey
 The chapter 9 questions became the
  survey questions.
 Mutiple-choice answers with space for
  comments
 RCD/RCHH measured their own skills.




                 www.dvrcolorado.com
Committee
 RCD/HHs volunteer to review survey
 Identified areas that need improvement
 Discovered weakness in services to
  individual who are hard of hearing
 Identified appropriate training




                 www.dvrcolorado.com
Barriers
 Cost containment
 No travel within the state
 Wait list
 People off the wait list
 New Accounting Rules
 Any Questions?



                   www.dvrcolorado.com
       Our Charge for Future
     Our charge for the future is
       to find creative ways to
 turn challenges into opportunities
  for continued quality & growth of
vocational rehabilitation program &
service excellence for consumers
      who are deaf, deaf-blind,
 hard of hearing, & late-deafened.
          Questions??
We will all be at the entire forum
   & happy to talk with you.

   Also-contact information for the
    MSP authors is listed in your
    copy of the “MSP Snapshot”.
Want a copy of the MSP?


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            For a copy of this Power Point- send
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