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					                                             FAQ



SOLUTION_ID   Summary




              How can I create or use my Admissions FSUID?




              I entered the wrong name while setting up the FSUID or I need to
              update my application with my new name. What can I do?




              If I saved my application, and I can't remember my login
              information, how can I receive help with that?
What do I need to know about admissions?




Where can I apply online at FSU?




How can I receive information on advising for undergraduates?
What do I need to know as an advisor or an administrator?




Can anyone request changes to intrusion alarm, card access,
and/or CCTV configurations?




How long does it take to process a change to an existing security
application?
I am the Department Security Representative and have been told
by a card holder who should have access that his/her card is not
working.




If an employee/student has security access problems or questions,
whom should the contact?




I submitted a repair request for security application(s). How long
before it will be attended to?




My department has placed an order for an estimate for a security
application. When will we receive the estimate?
My FSU Card is not working (unlock the door) when I swipe my
card through the card swipe reader - what is the problem?
What about new employees, terminations, transfers to other
departments and employees who have lost their card?




What is a security access control system?




What is CASS?
What services does CASS offer?




When I swipe my FSUCard, the green light on the gray card swipe
readers flashes and the LCD panel displays "ACCESS GRANTED"-
what does this indicate?




When I swipe my FSUCard thru the gray card swipe readers, the
red light on the card swipe reader is illuminated and the LCD panel
says "ACCESS DENIED"-what does this indicate?
CARD ACCESS SYSTEM - Common Terms




CARD ACCESS SYSTEMS - Typical componenets
CLOSED-CIRCUIT TELEVISION (CCTV) SYSTEM - Common Terms




CLOSED-CIRCUIT TELEVISION (CCTV) SYSTEMS - Typical
components
INTRUSION ALARM (BURGLAR) SYSTEMS - Common terms




INTRUSION ALARM (BURGLAR) SYSTEMS - Typical components
Who pays for bluelights?




How can I receive an FSU Alert if I'm NOT a Student, Faculty, or
Staff member that does not have an FSUID?




What is FERPA?


What do I need to know about Disbursements?


What do I need to know about work study?

What type of questions does the Financial Aid Officers ask
students?
What types of questions do students ask about Financial Aid?




What do I need to know about Student Financial Services?

I think my employee email address for OMNI workflow is wrong.
How can I get this corrected?
Can a Department Representative submit one ePAF with funding
from two different departments, or do they have to be submitted
separately?




How are the ePAF approval names acquired? Are they the same
approver names as were used in Easy?

How can I use Manager Self Service to change someone's
appointment from hourly rate to annual salary rate on a e-PAF?
How does electronic approval & routing work for HR transactions?
How do I calculate/indicate/view a total stipend amount? (All I can
see is the bi-weekly rate and something that looks like an annual
salary, even for non-salaried employees.)




How do we terminate current employees in the OMNI system?
How to calculate salary decreases? Example: Current hourly rate
$13.32, employer rate of pay will decrease to $11.55. How to
make the change?

I am having trouble updating my ePAF information. It is reverting
to the information that was previously entered.
I am seeing multiple lines of the ePAF when using the “View ePAF
status.” Why is this?

I am trying to create a e-PAF to change funding on several
employees. I want to be able to select Chartfield 3 and create
reports from it.




I am unable to calculate epaf salary figure. I have tried several
times to enter a change or reappointment via epaf. Everything
goes OK until we get to salary. I've tried 100% annual, but get an
error; I tried the actual %, but get error, etc.


Is the employee supposed to sign an ePAF?
I want to create a e-PAF to change funding on several employees.
I want to select Chartfield 3 and create reports from it. Can I do
this?




On the EPAF an employee that has split funding that is full time is
showing up as part time and the annual salary is based on a
portion of their FTE. Is this going to be corrected?

When pulling up an EPAF on XXXXX only his record 2 shows
up(which is correct). But when entering his EmplId to record time,
records 0,1 and 2 come up. I have checked Workforce Admin and
it says record 0 and 1 have both been terminated, so why am I
able to pull them up on the Record time page?


Where can I find the new pPAF form?
Who must approve Personnel Appointments that will be charged
to a Project?




Are we supposed to use eRecruit for new (non-FWS) OPS
undergraduates?
For an OPS job posting, will the authorizer be identified as
employee's supervisor? If a department is recruiting for a position
that will be filled by multiple applicants that are NOT supervised
by the authorizer, do the supervisors need to be designated as
authorizers? If so, would we need to post the position with
multiple job reqs?
For one position we are recruiting for multiple positions - we have
hired several so far and have completed the hire preparation.
Why are the employees we've hired still showing in Interview
Evaluation Summary?
How can I review job references on an applicant?
How can I schedule an Applicant for Interview?


How can I select eligible applicants for an interview in OMNI?
I am having problems accessing eRecruit. A blank screen will
appear when I try to access the “apply for jobs/search for jobs”
page.




What is an Originator? What is an Authorizer? What is
Employment and Recruitment?




Who is my Recruiter in HR?

Why don't we use eRecruit for new OPS graduates? (The blue
matrix given out at training says to use a pPAF.)
How do I attach an error message print screen to a help ticket?




TIN number must be 9 characters in length. (9000,204)


As a terminated employee, how long do I have access to OMNI to
view my W-2 and other information after I leave FSU?

Can Dept Reps update dept employees' campus address, phone,
etc? I was not able to update any information for employees; I
have view-only access.
Cannot print resumes attached to job applications




How can you identify who in your department is set up as HR
Department Rep?
How does HR data was interact with the grants module in
financials? Is the information that is submitted by faculty during
the application process (publications, accomplishments, etc) that
needs to become a part of a proposal going to be automatically
populated from HR?

How do I change my personal information such as E-mail address
in OMNI?

How do I download Spreadsheets from OMNI?

How do I look up funding for individuals?

How do I request a change to the Manager or Representative
listed for my department?


How do I save Queries as Favorites?




How do I save the navigation to pages that I go to often as
Favorites?
How do I set up an alternate user in OMNI to receive my E-mail
notifications in OMNI while I am away?




I need a place to look up category codes and cross reference the
correct account codes and descriptions. Is there a way to do this
within OMNI?
Is there a way to view employee leave balances as a department
manager?
My Employee Self Service Guide has a section for "Supplemental"
job aids. Where can I get those?




 My employment with FSU ends soon. Where do I find the
termination forms for computer system access?




My vacation accrual was wrong on my paycheck.




Several centers have time entered under one certifying number by
time and leave coordinators, but others prefer to use Employee
Self Service. Does unit signify the current certifying number or the
OMNI Dept. ID?

The "Funding Begin Date" is always set to today's date. How can I
be sure that my appointments are correct?
The leave accruals were incorrect for some of my employees
during pay period N. How can I fix this?




The OMNI system is locking up on me, but only when I am using
one particular computer.




The OMNI system locks up ever since I installed a browser search
bar.




[Ticket #: 686-4013376] trouble exporting queries to excel - When
I click 'run to excel' on a query, the query is run but the data is
shown in a browser window. Excel is not opened so the functions
of excel are not available.
What does the role name "FSU_SS_MANAGER" mean and how is it
determined?




What is the difference between a Department Manager and a
Department Representative?




Where can HR dept reps update their department's employee's
personal and campus address/phone information?
Where can we view an employee's actual start date?




Is there a mobile version for OMNI?




Can A&P employees earn over 40 hours of payable time per
week?
Can comp time earned be used in the same pay period?




Can Punch Reporters create exceptions?




Department Rep Time Entry - To ensure accuracy I would like to
suggest that the current pay period appear for all employees
under manager self service. When I enter time for anyone (other
than myself) the pay period date defaults to the month of January.
Therefore, for each person I have to change the date. Please
consider changing the default to initially reveal the current pay
period to ensure accuracy and efficiency. Thanks.
Does everyone need approval through OMNI Time and Labor?




Employees that have been terminated are still showing up in our
Time and Labor Security Group. How do I get them removed?


For exempt employees that work hours beyond their schedule,
what is the best way to report that? Do we just override the hours
worked for that day?

How do Department Reps enter PPERs into OMNI, when the time
being entered is for information that was originally entered
through HRMS?
How does an employee know if their supervisor has approved
their time?
How do I print pay and leave reports?


How should I enter/approve Federal Work Study hours?




I cannot print timesheets properly using Business Objects.


I can't seem to find e-Time in the system. I have tried Employee
Self-Service and Manager Self-Service and I can't figure how to get
in.




I do the time entry for my department. Then I am the one to
"approve"-- Please explain to me the need for a two step process.
If the supervisor does not approve leave entered by an employee
by the deadline, will the employee be paid for that time?

If we use time clocks for punch timers, can the Time & Labor
Coordinator do entry once per week or at end of biweekly?




I have employees in my TL security group that don’t belong or are
in the wrong group. What can be done to get them removed?
I need to have the workgroup changed for an employee?
I need to look for exceptions and approve time. How often do
they run Time Admin?
Is it possible for a department to print out a spreadsheet with all
their employees leave time?




Special Comp Earned is not an option in OMNI Time and Labor.
Supervisory approval is required on the last day of the pay period,
but at what time?

There is a discrepancy between elapsed time report and what is
appearing on the payable time approvals.
Timesheets printed out for M 9185 employees have a job code of
N 9185 instead of M 9185.
What if an A&P or USPS employee was required to work a day that
was not a normally scheduled day?
What if we don't get all supervisors trained by first biweekly in
January given the HR Dept Reps/T&L Coords will be trained on
12/15?


What is the final time that you can enter time & leave into OMNI?
Is it still Friday at noon?
When entering time for OPS in Manager Self Service, should TL
Reps use the Report Weekly Elapsed page or the Report Weekly
Punch Time page?
When I am "Approving Payable Time," not all employees are
listed.
When I go to "Manage Group Exceptions," I do not see all of the
employees listed.
When I "Manage Group Exceptions," not all employees are
appearing on my list.

When I pull up my group ID in Report Time, I have inactive
employees showing up. How can I remove these employees?
When I try to enter time, it says that the time reporter is inactive.
Why?
When you print timesheets from Business Objects is there a way
to print timesheets in a batch?
Where can employees view their time that was generated by Time
Admin and/or input individually?


Where can T&L Reps view hours generated by Time Admin and/or
input individually?

Where do I enter Holidays? On the Weekly Elapsed Time
Reporting pages?
Which method do you recommend since we will be inputting all
"in outs" from a time clock card, MSS or RTEP?


Who is supposed to appear on my list of Time Reporters?




Why can’t I enter time for an employee that started in the middle
of a pay period?

How do I drop a class?

How do I register for OMNI training classes?
I am not receiving a confirmation e-mail, but I know I registered.
What should I do?
I can’t login to the Training Server. What should I do?


I need to receive training for OMNI financials. Who should I
contact?


The class that I was registered for is cancelled, and I tried to
register for another session, but I am receiving a message that I
am on a waiting list and cannot register. What now?




What is a “Learning Plan?”




When is the ending date for the sandbox?
When I try to login, I get an error that says “Invalid Social Security
Number.” What should I do?




Will there be any training offered online?

ACL: I need my ACL Added/Modified
I recently changed my name and wonder what I have to do at FSU
to properly update my name?


Can I delete/close my account?
During myFSU account setup, I receive a screen giving me the
option to choose to “Use the blind and low vision experience”,
“Language”, and “Time Zone”. What is this?




Email Migration: How does the JES/Webmail migration to myFSU
work?
How do I change my address on FSU Listservs?




How do I change my student email password if I have forgotten
my current password?


How do I keep my email from being published in the Student
Directory?
How do I manage Inbox Rules?
I activated my myFSU account, but did not migrate my mail, can I
still migrate?
I forward my @fsu.edu email to another email service. Will this
forward still work?




What can I do if I put the wrong birth date after I created my
account?




While setting up myFSU account, I receive a screen asking for my
Birth year and Country/region. What is this?
Why do I have to reset my password?




Are users allowed to access someone else's account online?




What if my personal information is incorrect in the FSUcard Center
database, the Human Resources database, or the Registrars
database? What can I do in order to get this fixed?
I cannot or would like to save microsoft documents and tables as
PDF documents but the option isn't available
Apogee services both apartments and Heritage Grove. Can I use
the same account?




Compared to other providers, what value-added features are built
into my internet service at Heritage Grove?

Do I need to login every time I get online?
How can I connect my video game system, iPod, iPhone, TiVo, or
similar device?
How can I get in touch with Apogee?
How do I connect to the Internet?


How do I setup an account?
How do I sign up for Internet Service at Heritage Grove?
Is wireless available at Heritage Grove?

What devices are not permitted on the Apogee network?




What happens if I forget or lose my username and password?
What is the connection speed for my internet connection at
Heritage Grove?

What is the cost of Internet Service at Heritage Grove?
Who can I give feedback to about my services?




Who do I call for Internet problems?
Will there be a rate increase in 2010 for internet servcie at
Heritage Grove?




Does it cost money to change or add an attendant DN?

What is an attendant DN?

Why do I need an attendant DN?


How do I know how many calls I get on my ACD?


How do I receive my report? How can I read my ACD report?


How much does an ACD cost?
What are some of the features that available for ACD? How do
you use the ACD?




What is Automatic Call Distribution(ACD)?
Are my student cable charges prorated?
Are you having problems viewing your invoice?
Can I have the bill sent to my parents e-mail address? They pay
the bill.

Can I pay for my services for the semester in advance?
Can I use another address for my student online invoice
notification?




How do I add, change or disconnect a ITS student service?


How do I export my online invoice?




How do I get a refund for my credit amount on my invoice?


How do I receive my invoice?
How do I see what I owe online?
How long will my student invoice remain online?
How much does cable cost?




I canceled my service last month. Why am I still being billed?




I don't think my bill is right, how can I contest it?
I have a hold on my registration. How do I get it lifted?




I left the University and I'm still getting billed by your office. How
can I stop receiving invoices?




I live in Heritage Grove and would like to add, change or
disconnect service.
I paid my bill! Why doesn't it show online?




I want a credit because my cable TV wasn't working.


I want a paper bill? Is there a charge?
I would like to pay for my services for the semester?




I would like to pay my invoice. What are my options?




My question isn't on here. Who can I contact?
What format will the invoice be in? Can we download the invoice
to Excel or another program?


What if I decided to stop my cable in the middle of the month?




What if I have problems opening my online invoice?
What if I have problems printing my online invoice?

What if my balance on the FSYou web page differs from my
balance on my ITS Account Page?




What is my User ID for my student online invoice?
When is my payment due?


When should I notify you if I have a question about my invoice?
Where do I get my user name and password for my student online
invoice?
Why am I still being billed for cable or phone services? I moved
out of the dorms at the end of the semester in April and recieved
a bill still for May!

Why did I receive a $15.00 activation fee?


Why didn’t I get my student invoice in the mail yet?


Will I be notified when my student online invoice is ready?

Will my services through ITS be included in one invoice for both
cable and phone service?




Are there any special computer requirements to view invoices
online?
Can anyone other than the Budget Account Manager gain access
to the online invoices?




How do I access my Departmental online invoice?
How do we update Budget Manager information on monthly
invoices?
How long will prior month Departmental invoices be available for
viewing (history)?




I am the Budget Manager in OMNI and I'm still unable to view my
ITS online invoice. What do I do?
I don't see all of my budgets on my online invoice. What do I do?




I have incorrect names, building, room #s, and budget numbers,
on my invoice. What should I do?


My question about departmental billing isn't on here. Who can I
contact?
What format will the departmental invoice be in? Can we
download the invoice to Excel or another program?




What if I have problems viewing invoices?
What should I do if I have forgotten my password for my
Departmental invoice?

When do Departmental invoices get mailed out each month?

When should I notify you if I have a question about my
Departmental invoice?


When will charges appear on my invoice?




Who receives our monthly Departmental invoice(s)?

Why is our Department being charged an Emergency Phone Fee?
Will we continue to receive a paper invoice?

Are my student cable charges prorated?
Are you having problems viewing your invoice?
Can I have the bill sent to my parents e-mail address? They pay
the bill.




Can I pay for my services for the semester in advance?




Can I use another address for my student online invoice
notification?
How do I add, change or disconnect a ITS student service?


How do I export my online invoice?




How do I get a refund for my credit amount on my invoice?




How do I receive my invoice?
How do I see what I owe online?
How long will my student invoice remain online?




How much does cable cost?
I canceled my service last month. Why am I still being billed?




I don't think my bill is right, how can I contest it?




I have a hold on my registration. How do I get it lifted?
I left the University and I'm still getting billed by your office. How
can I stop receiving invoices?




I live in Heritage Grove and would like to add, change or
disconnect service.




I paid my bill! Why doesn't it show online?
I want a credit because my cable TV wasn't working.


I want a paper bill? Is there a charge?

I would like to pay for my services for the semester?




I would like to pay my invoice. What are my options?
My question isn't on here. Who can I contact?

What format will the invoice be in? Can we download the invoice
to Excel or another program?


What if I decided to stop my cable in the middle of the month?
What if I have problems opening my online invoice?




What if I have problems printing my online invoice?




What if my balance on the FSYou web page differs from my
balance on my ITS Account Page?
What is my User ID for my student online invoice?




When is my payment due?




When should I notify you if I have a question about my invoice?
Where do I get my user name and password for my student online
invoice?




Why am I still being billed for cable or phone services? I moved
out of the dorms at the end of the semester in April and recieved
a bill still for May!




Why did I receive a $15.00 activation fee?
Why didn’t I get my student invoice in the mail yet?




Will I be notified when my student online invoice is ready?




Will my services through ITS be included in one invoice for both
cable and phone service?
See: "Blackberry E-Mail Integration" under "Email"
Can I insure my Blackberry?




How do I forward my Blackberry calls to my office phone?




How do I select a menu?
How do I stop incoming "sent" items from my desktop or laptop
from showing in my Blackberry?




I am getting a "data connection refused" error. What should I do?




If I don't get a data plan, can I still receive email or check my
calendar?
My blackberry battery life seems to be shorter than my previous
blackberry. What should I do?




Where can I find information regarding Blackboard (FSUID
accounts, Grades, Course Sites etc...)?




PA – Accept Decline Page with Secure Apps
PA - Browser Issues




Do wireless networks mean we need no wiring now?




Is conduit required?
Is wiring funded by the department?




What are the steps to get infrastructure wiring?




What is the purpose of the FSU Building wiring standards?
What types of wiring can my Department have installed?




Why can't Departments do their own Communications Wiring?




Why is it important to update our wiring?




Are Digital Cable and HDTV the same thing?
Can I get a cable card instead of a set-top box? Are cable cards
available in Heritage Grove?




Do I have to buy a Digital TV to receive Digital Cable?




Do I have to sign a new contract for cable each semester?


Do I have to subscribe to digital cable to get HDTV?
Do I need a separate Digital Cable box for every outlet in the same
apartment?




Do I need a special HDTV cable box to get HDTV service?




How can I pay a bill?




How can I receive my Digital Cable Box?
How does Digital cable compare to Basic Cable?




How do I disconnect my Digital Cable?
How do I get Digital Cable? How do I sign up?




How do I order Pay Per View Movies?
How do I properly connect my digital box to HDTV?


How do I set up my digital box (Heritage Grove only!)




How do I turn my Cable on?


How do I upgrade my cable services from basic to digital?




How much is basic cable?

How much is Pay Per View?
How much will it be if I do not return the box? (Heritage Grove
only!)




How should I position my digital box?

If I choose to disconnect Digital Cable (or get disconnected for
nonpayment), what happens to the equipment?
If I want to disconnect my digital services but want to keep basic
services, what do I do?

If I want to pay for Digital Cable in my room, but my roommate
only wants to sign up for Basic Cable, can we sign up separately?


I have a question that isn't covered on this list. What can I do?

Is DVR available at Heritage Grove with digital cable services?

Is there a disconnection fee when canceling my services?

Is there only one type of digital cable package I can sign up for, or
are there different packages?


My Cable Box is not working? (Heritage Grove only!)
What are Parental Controls and how do I set them?




What channels currently offer High Definition (HD)?
What if I have a digital cable ready TV? Can I get a cable card
instead of a set-top box? If so, what is the cost?
What if I'm receiving error codes on the digital box (Heritage
Grove only!)

What is a good rule of thumb when setting up your digital box?




What should I do if my cable is not working?




When do I return my cable box?

Where do I return my cable box?
Why am I being charged for Pay Per View movies from months
ago?
Will I be charged for cable repairs?

Will my invoice from ITS be mailed to me or available online?
Are your channels fuzzy?




Does my cable TV service automatically disconnect after each
semester?




Does the DTV transition affect TV sets that are connected to
Seminole Cablevision’s cable services?
How do I cancel or disconnect my cable TV service?




How do I program my TV for Cable?
What do I need to do on the FSU campus to be ready for the end
of analog TV broadcasting?




What do I need to know about connecting my cable to my
television?
What if I'm moving rooms/halls and want to activate cable in my
new room?
What if I'm moving rooms/halls – does my P.O. Box change?




What if I'm not receiving all the channels?
What if I'm only receiving Channels 2 through 13?
What if I still need to submit a repair ticket?
What is the line-up for Basic Cable and Digital Cable?




When is cable connected?
When is the activation fee waived for Cable services?
Where do I purchase cable wire to connect my cable tv?

Who is eligible for Student Cable?
Will I receive digital or high definition channels on campus?
How do I sign up for cable?




What do I do if I'm receiving channels 2-13 or approximately 20
(or less) channels, I am getting a CATV signal, but the TV is set to
receive an Air or Antenna signal.
What do I do if I'm receiving channels 2-13 or approximately 20
(or less) channels, I am getting a CATV signal, but the TV is set to
receive an Air or Antenna signal.




What if I am signed up for CATV?




What if I am signed up for CATV?
What if I signed up for CATV, received a tag on their door and I'm
still not receiving channels?




Can't make a long distance call from my office phone?




How do I make an international call?

How do I place a long distance using SUNCOM or Authorization
code?
How do I use the Calling Card to dial long distance?
I forgot my PIN number, what can I do?
I need to change my Class of Service or my phone has the wrong
class of service. How can I do that?




What are the long distance calling rates for Calling cards?

What is Class of Service (COS)?

What is the limit for Departmental Calling Cards?
What long distance options are provided to Departments?




How do I assign users to specified cell phone numbers within my
department?




I am no longer the Budget Manager for this department or cell
phone. How do I change this information?

I am the Budget Manager, but want to delegate the resposibility
for assigning users to specified cell phone numbers.
I assigned users to cellular numbers within my department in the
cellular monitoring tool. Why doesn't my invoice reflect this
change?

I don't see one of my cellular phones in the cellular monitoring
tool. Why?
I have a cell phone that is shared by two people. How should the
phone association be handled for this?


My department's data device (blackberry, treo, etc.) didn't appear
in the cellular monitoring tool. Why?

Where can I find the cellular phone policy?




Why was the Cellular Monitoring Tool created?
See: "Classroom Support" under "Classroom Technology"




What do I need to know about Technology Enhance Classrooms at
FSU?
Can I use Outlook 2003/2007 to access myFSU?




How do I import my mail client email, contacts, or calendar into
myFSU?




How do I set up contacts synchronization on a Windows Mobile
6.0 phone?
How do I set up Entourage for access to my myFSU account?
How do I set up IMAP e-mail on a BlackBerry?
How do I set up Mail for Mac OS X for IMAP4 access to my myFSU
account?
How do I set up Microsoft Outlook 2010 to access myFSU using
IMAP?
How do I set up Mozilla Thunderbird for access to myFSU?
How do I set up my Droid to access myFSU?




How do I setup myFSU account on my mobile device?
How do I set up my iPhone/iPad to access myFSU?
How do I set up Opera to access my e-mail account?
How do I set up Outlook 2003 to connect to my my.fsu.edu
account using IMAP?
How do I set up Outlook 2007 to access myFSU?




How do I setup Outlook 2007 to access myFSU using Exchange?
How do I setup Outlook 2010 to access myFSU using Exchange?
How do I set up Outlook Express access to myFSU?
How do I set up Windows Mail(Vista) for access to my e-mail
account?
How do I transfer my calendar items from the old email system
(JES) to my.fsu.edu?

Must Outlook be setup on my computer to use myFSU?




My settings are right but I keep getting errors sending e-mail.




What are my Server Settings?
Why is FSU not supporting POP3 on myFSU?




Having general problems with COLD?
How do I access the reports located in COLD once I have a user
name and password?


How do I add more TSO / NWRDC reports to COLD?

How do I gain access to COLD?




How do I sign up for Comcast High Speed Internet?


How much does Comcast High Speed Internet cost?
If I use Comcast, will is still be able to access my Library and/or
office network files remotely?
If my Department orders Comcast High Speed, what are some
features of this service?

Can I access AOL Instant Messenger in the public labs?

Can I install my own software in the lab?
Can I use your stapler, tape, paper clips, scissors, etc?

Do the labs have PCs that are prioritized for users with disabilities?
How can I make compliments/complaints/comments/suggestions
about the labs, their monitors, or the hardware and software?

How can I save my documents in the lab?


How does an instructor get software for a class installed in a lab?




How do I contact Lab Support?

I need computers for my class. Can I hold my class in one of the
computer labs?
What are the hours of operations of the computer labs?

What computers and software are in the public labs?




What do I do if I lose something in one of the labs?

What do I do if my FSUCard doesn’t work?
What software is available for use by students with a disability?




What software is available in the labs?




Should I buy a new computer?
Should I buy a printer?




What can I do to protect my computer?




What if I can’t access the Internet ?
What software should I have for my first year?




Where can I find a list of all list serves on campus?




Whom can I contact for help with general computing, networking,
and my FSU accounts?
Why a digital flat-screen monitor for desktops?




Do you have a Toll Free Meet Me Conference?




How do I use the Meet Me Conference?
How many participants can I have on a Meet Me Conference?




How much does a Meet Me Conference cost?




Is there any Meet Me Conference equipment required or available
to rent?
When can I request a conference? How many day in advance
should I request a conference?




What do I need to know about curriculums and general questions
in regards to the Registrars Office?




How can I receive help regarding Business Objects?
Where can I find information about circuits?




I have problems with my Department's Cable TV service.




How does Automated Directory Assistance work?
How do I change my Departmental Listing in the Seminole Guide?




How do I change my personal listing in the Seminole Guide?




How do I get a printed copy of the Seminole Guide?
I have a nick name. How may I get that included in the Speech
Recognition System?




Is the Seminole Guide available online?




My name is not in the Speech Recognition system. How can I add
it?
What if a listing is incorrect?




What if I have problems with Automated Directory Assistance?




What is Automated Directory Assistance?
Where does the phone listing information come from?




Are there any additional charges that can be incurred when using
the Reservationless service?




Can anyone outside of Florida join my conference?
Can I monitor the participants that have joined my conference?




Can International callers join my conference?




Can I require that participants enter a Security PIN before joining
my conference?
Can I speak to an Operator if I need one?




How do I setup a Reservationless conference call?




How do I sign up for the Reservationless Conference?
How long will it take to setup my Reservationless account?




How much does a CD recording cost?




How much does it cost to archive a recording?
How much does it cost to record a conference?




How much does it cost to stream my conference?




How much does it cost to upload a presentation?
How much does Post Conference Email Notification cost?




How will I be billed?




May I change my Conference Code?
May I change my Leader PIN?




What if I forget my Conference Code and Leader PIN?




What is conference Quick Start?
What is Reservationless conferencing?




What is the cost to order a transcription of the conference?




What is the rate for this service?
What is the Reservationless Moderator website?




What’s a conference code?




What’s a Leader PIN?
What’s an owner number?




What’s the maximum number of participants I can have on a
conference?




When will I receive my wallet card?
Can browsers other than IE be used with this service?




Can Macintosh/Apple computers be used with this service?




Have trouble viewing TIFF documents?
Having problems viewing documents?




How can I access Cyberdocs/Hummingbird?




How do I gain access to the documents OTHER THAN Financial?
How do I gain access to the FINANCIAL documents?




In order to use this service, what are the requirements?




Need Access to the Document Management System?
Need to subscribe to the Imaging mailing list?




Should my department use Document Management?




What’s in the name? Is it not just document management?
DNS: I need a DNS Entry Added




See: "Domain Name Service (DNS) Server" under "Network"




The DNS servers are not working
What are the DNS Servers at FSU?




How can I share a file that is too large to send by email?




How can you send a file to an @admin.fsu.edu email address?
We had a remote user complain that she was unable to send a
36GB attachment to someone at FSU. We don't have a copy of the
error message she got, but we were told it said to contact IT Help
Desk. Is there a size limit for email processed by FSU and, if so,
what is it?




What is Dropbox Utility?




What is the maximum size that can be sent?
Can we request generic admin accounts?




Is the spammer using my account?




So what can I do about it?
What are some good filters to use?




Why is it so hard to filter all the bounces?




How do I become a new customer for the Rightfax System?
How do I create a folder within my Rightfax Fax Utility?




What if I'm unable to login to Fax Utility from my desktop?




Can I have more than 10GB mailbox quota?
Can I link directly to SkyDrive files? (Send a link to other people?)




Can I sync the new myFSU mailbox to my mobile devices?




Does myFSU offer junk mail and virus protection?

Does myFSU offer spam and phishing protection?
How big can attachments be in my e-mail? What's the maximum
message size that's allowed?




How do I access my Sky Drive using the "low vision" option in my
my.fsu.edu account?




How do I check my mailbox quota?
How do I forward myFSU Email to another e-mail address?




How much mailbox space will I have?




I already have another email account (gmail, yahoo, hotmail, etc.),
can I access all of my mail from one place?
I already have a WindowsLiveID, can I combine my personal and
University identities?




What are some of the features of the new email system?




What features does myFSU provide?
What is a Sky Drive?




What is the total number of recipients I can send email to?




What is Windows Live Mesh? How do I set it up?
What type of file attachments are allowed?




What web browsers are supported by the new web email system?




Why did FSU select Live@edu for this service?
Will I be able to see the faculty and staff contacts in the myFSU
directory?




Will my email content be treated as private by the University and
Microsoft?




Am I automatically issued an FSU Admin (Exchange) Email account
when I request an FSU AD account?
How do I find my FSU Active Directory (FSU AD) User ID and
Password?




How do I request an FSU AD account?




How do I sync my FSU AD password with my FSUID password?
What are the benefits of an FSU AD account?




What is an FSU AD account?




How can I forward my Admin/Exchange Account?
How do I request an Admin email account?




Student Admin Accounts




Which domains are maintained by Information Technology
Services?
Are all .rar files stripped from the mail server? And what about
other compression formats?




Can calendar invites be exchanged between the JES (@fsu.edu)
and Exchange (@admin.fsu.edu) email servers?




Can I access my E-Mail account from out of town?
Can I keep my FSU email account (JES email) when I graduate from
FSU?




Can retirees activate their FSUID and get an email account, the
same way that employees and students do?




Do retired FSU employees get to keep their JES and Exchange
email accounts after they retire?
Email Privacy.




How can I add my JES Calendar into Thunderbird?




How can I keep my student email address, now that I'm not a
student but an employee at FSU?
How can I set up my JES or FSU email account in Microsoft
Outlook?




How can I set up personal mailing lists (email lists with multiple
addresses on them)?




How can I transfer my FSU (JES) emails to my hotmail account?
How do I configure my email client to access my FSUID@fsu.edu
account?




How do I create a folder within webmail to organize my emails?




How do I create a new email account?
How do I export my contacts from Outlook into my
FSUID@fsu.edu email account?




How do I forward my email using FSUID Identity Management?




How do I forward my FSUID@fsu.edu email account?
How do I make a Signature in Webmail?




I am a former Student/Employee, how can I access or forward my
FSU email?




I am having a problem opening some (but not all) of my received
and sent messages in webmail.
I cannot access my FSU email account via webmail or browser. I
am being redirected to some unknown site when trying to log in.




I can't figure out how to make the From: box in my email use my
nickname instead of my real first name when sending mail through
webmail.




I don't understand how I'm suddenly using so much of my "quota
space." I've been using this email for the past 3 years and have
deleted tons of stuff to try to come to compliance, yet the
percentage hasn't changed a bit.

Is it possible I have one extremely large email that's doing this?
If I use Eudora and have a problem, who do I go to (since the
University doesn’t officially support this program)?




I have an FSUID, but no email address. Why?




I have deleted almost all read messages, how do I permanently
delete them to free up used quota space?
I'm a student and I deleted an email and it's no longer in my
"Trash". Can you retrieve it for me?




In my personal page, my main email isn't updated. How do I
update it?




 I somehow changed my webmail settings: there are now two
columns that show the date of messages. This is not expected. If
this can be changed back or reset, please help me in doing so.
My employment with FSU ended, but I have some projects to
complete. How long can I continue to access my email account?




Vacation Notification for JES accounts.




What are the outgoing port numbers that I need to use when
setting up another program (like Outlook, Thunderbird, Eudora,
etc) to access my FSUID@fsu.edu account?
What are the server space quotas for JES email accounts?




What if I forgot my FSUID username or password or my FSU email
address?




What if I just stopped receiving email messages (Webmail) in my
inbox today? What can I do to get this fixed?
What if I'm using an email editor on one machine at home and I
check my FSU email (JES) when I get to work and it's deleted?




What is the file size limit on attachments in Outlook?




What is the incoming server for FSUID@fsu.edu email accounts?
What is the size limit for email messages?




What outgoing server should I use to set up an external email
client for my FSUID@fsu.edu email account?




What's the difference between an IMAP and POP mail server?
When I send emails from my FSU email account in webmail, it
shows the sender address as xxxxx@ms3.ucs.fsu.edu. Why? OR I
use webmail to send email, and people get bounce messages
when they try to reply to my emails. Why?




Which mail domains are maintained by Computing Technology
Support (CTS)?




Which would be the best substitute email client for Eudora users?
Why am I experiencing problems using webmail through AOL?




Why am I having problems with composing emails in webmail?




Why don’t I have a webmail tab in Blackboard?
Why isn’t Eudora supported anymore?




Why is the webmail link in Blackboard broken? When I am logged
in to Blackboard and click on the webmail link in the upper right
corner, I get an error of "Sun Java Systems Accesss Manager: No
such Organization Found".




Can I change my FSUID?
Can I have a nickname for my OMNI account?




How can I change my Garnet or Mailer password?




How can I change my Outlook/Exchange "admin" or "admin2k"
password?
How can I obtain a Guest FSUID?




How can I remove my nickname from my FSUID profile?




How can I reset/manage my FSUID password?
How do I change my name in FSU's systems if I'm a student or
employee?




How do I create an FSUID?




How do I get a username and password for logging
campus.fsu.edu (Blackboard)?
I entered the wrong name while setting up the FSUID or I need to
update my application with my new name.




I have forgotten my FSUID password to log into blackboard or
check my email. How do I get the password for the FSUID?




I only know my SSN and my FSUCard number, and I cannot login to
pay fees. What can I do?
Need help with username or password?




Upon authorization, how do I submit a FSUID change request?




What are the requirements for an FSUID/Admin password?
What do I need to know about FSU activation for Employees only?




What if I lose my password?




What if I'm a FAMU Student that's enrolled in the FSU Engineering
program and I'm trying to obtain an FSUID account? How do I go
about doing that?
What is "FSUID"?




What should I do if my FSUID works for everything except for
OMNI?




What will my FSUID be?
When can I activate my FSUID?




When do I get an official FSUID once I’ve been accepted as an
incoming student?




Why do I get "Password Incorrect" when I try to login to FSU
Online (Blackboard)?
Your request could not be processed. Reason: Login Failed.
*Faculty and Staff*




Solving: For tickets that they can’t log into OMNI and you pull
them up and they’re not showing in the Employee Database:




At what point will my device disconnect from the FSUSecure
network?
Can I still use the FSUWIN wireless network?




Can Xbox or Wii (or any gaming device) use FSUSecure? (in case of
some outdoor event)




Do I qualify to use the FSUSecure SSID Wireless Network?
Do I qualify to use the FSUSecure Wireless Network?




How do I find my FSUID (FSU Identity) Username and Password?




How many devices using the same credentials (login information)
can use the FSUSecure network at once?
I have logged on to FSUSecure previously but now my computer
says "unable to connect to FSUSecure"




What happens when if I am not longer a student or employee of
FSU. Can I still login to FSUSecure if they come back on campus?




What Username and Password do I enter to connect to
FSUSecure?
What User name and Password do I enter to connect to the
FSUSecure Wireless Network?




Will the speed of FSUSecure be any different than FSUWIN?




What is my FSUSN and how do I see it?
Solving: For questions about the FSUSN:




See: "Guest/Visitor Access to University Computing Res." under
"Support Services"




Can the Help Desk fix my computer if I bring it in?
How can I contact the IT Help Desk?




I can’t find the answer to my question here.




See: "Help Desk" under "Support Services"
See: "Help Desk" under "Support Services"




See: "Help Desk" under "Support Services"




What are the hours of operation for the IT Help Desk?
What type of support does the IT Help Desk provide?




What is Heritage Grove?




Are Digital Cable and HDTV the same thing?
Can I get a cable card instead of a set-top box? Are cable cards
available in Heritage Grove?




Do I have to buy a Digital TV to receive Digital Cable?




Do I have to sign a new contract for cable each semester?
Do I have to subscribe to digital cable to get HDTV?




Do I need a separate Digital Cable box for every outlet in the same
apartment?




Do I need a special HDTV cable box to get HDTV service?
How can I pay a bill?




How can I receive my Digital Cable Box?




How does Digital cable compare to Basic Cable?
How do I disconnect my Digital Cable?




How do I get Digital Cable? How do I sign up?




How do I order Pay Per View Movies?
How do I properly connect my digital box to HDTV?




How do I set up my digital box (Heritage Grove only!)




How do I turn my Cable on?
How do I upgrade my cable services from basic to digital?




How much is basic cable?




How much is Pay Per View?
How much will it be if I do not return the box? (Heritage Grove
only!)




How should I position my digital box?




If I choose to disconnect Digital Cable (or get disconnected for
nonpayment), what happens to the equipment?
If I want to disconnect my digital services but want to keep basic
services, what do I do?




If I want to pay for Digital Cable in my room, but my roommate
only wants to sign up for Basic Cable, can we sign up separately?




I have a question that isn't covered on this list. What can I do?
Is DVR available at Heritage Grove with digital cable services?




Is there a disconnection fee when canceling my services?




Is there only one type of digital cable package I can sign up for, or
are there different packages?
My Cable Box is not working? (Heritage Grove only!)




What are Parental Controls and how do I set them?




What channels currently offer High Definition (HD)?
What if I have a digital cable ready TV? Can I get a cable card
instead of a set-top box? If so, what is the cost?




What if I'm receiving error codes on the digital box (Heritage
Grove only!)




What is a good rule of thumb when setting up your digital box?
What should I do if my cable is not working?




When do I return my cable box?




Where do I return my cable box?
Why am I being charged for Pay Per View movies from months
ago?




Will I be charged for cable repairs?




Will my invoice from ITS be mailed to me or available online?
Can callers from FSU's campus dial the last 5 digits of my assigned
number, through Information Technology Service, to reach me?




Can I have a phone line in my own name?




Can I use a single line for both the alarm (panic button) and my
phone, or will I need two lines if I want to use both of these
services?
Do I have to sign a new contract for phone service each semester?




Do I need to have voicemail? What are the voicemail rates?




Do I need to request a phone line from ITS for my alarm (panic
button), or will the monitoring company request the line?
How do I check my voicemail?




How do I find out what my phone number is?




How do I sign-up to have my alarm (ie. panic button) monitored?
How much is the basic phone service?




Is there a fee for alarm activation, and will I be charged after that?




Is there an activation fee for the phone service?
Is there somewhere that I can get dialing instructions for my
calling features?




What can I do if I forget my passcode?




What can I do if my alarm (panic button) is not working correctly?
Is there a charge for repairs?
What should I do if my phone isn't working?




Why do I need a phone line for my alarm (panic button) to work?




Apogee services both apartments and Heritage Grove. Can I use
the same account?
Compared to other providers, what value-added features are built
into my internet service at Heritage Grove?




Do I need to login every time I get online?




How can I connect my video game system, iPod, iPhone, TiVo, or
similar device?
How can I get in touch with Apogee?




How do I connect to the Internet?




How do I setup an account?
How do I sign up for Internet Service at Heritage Grove?




Is wireless available at Heritage Grove?




What devices are not permitted on the Apogee network?
What happens if I forget or lose my username and password?




What is the connection speed for my internet connection at
Heritage Grove?




What is the cost of Internet Service at Heritage Grove?
Who can I give feedback to about my services?




Who do I call for Internet problems?




Will there be a rate increase in 2010 for internet servcie at
Heritage Grove?
How do I renew my IP address




I need a static IP address for my Machine




IP Addresses: I need more IP addresses for my department
What IP addresses are on my VLAN




What is an IP address?




Are students safe in the dorms during severe weather?
I’m enrolled in a Distance Learning Course but have lost power
and/or online access at my home due to a hurricane. What do I
do?




My son lives off campus and is uncomfortable about staying in his
apartment if a hurricane impacts the area. What should he do?




What if special circumstances warrant missing class?
Will Tallahassee be evacuated in the event of a hurricane?




How can I find information about Admin accounts for the College
of Law School?




Are fonts and typeface software subject to the same rules as other
software?
Are software copyrights applicable only in the United States?




Can I give or sell a "backup copy" of a licensed program to other
people?




Can I loan software I have purchased myself?
Can I purchase a single licensed copy of a piece of software and
load it onto several machines?




Can I rent a piece of software?




Can I take a piece of software owned by the University and install
it on my personal computer at home if instructed by my
supervisor?
Does registration always make a license and user legitimate?
Who should register the license for new software acquired
through the University?




Does that mean I cannot take software between work and home
and vice versa?




How can I learn whether the software I use at work is compliant
with licensing agreements?
If I was instructed by my supervisor to install unlicensed software
on to a University owned computer, who could be held liable?




If software is not copy-protected, do I have the right to copy it?




If the University or I paid for the software, don't we own it and
have the right to use it any way we want?
Is it legal to install an original equipment manufacturer (OEM)
version of software on a computer other than the one in which
the software came with?




Isn't it legally "fair use" to copy software if the purpose in sharing
it is purely educational?




May I copy software that is available through facilities on campus
so that I can use it more conveniently in my own room?
What are the maximum civil penalties for copyright infringement?




What are the maximum criminal penalties for copyright
infringement?




What do I need to know about software and the U.S. Copyright
Act?
What is Software Piracy?




When the University purchases software, who owns it?




How long do I have to wait after I reset or activate my FSUID
before I sign into OMNI?
I cannot log into OMNI - Existing Employee.




I cannot login to OMNI- New Employee.




I was logged into OMNI and then it kicked me out. Now I can't log
back in.
When I log into OMNI, I get a white flashing screen that doesn't go
anywhere.




What if I had (1 or more) garnet account(s), and I already had a
mailer account?




How do I get a NWRDC ID or how do I get application access?
What do I do if I forgot my NWRDC password?




What if I'm receiving a password violation in NWRDC? What can I
do to resolve this?




What is NWRDC for?
What should I do if I'm locked out of NWRDC?




Who can reset NWRDC passwords?




Who uses NWRDC?
How many times am I allowed to install the software from the
"Work at Home" media?




If I do not receive my ordered products in a timely fashion, who do
I contact?




In order to perform the OS Upgrade to Windows Vista, what is the
oldest version operating system that will successfully upgrade to
Vista?
What if I purchase a Work at Home installation set and then at
some point in time, I am no longer an employee of Florida State
University?




What is the process for purchasing “Work at Home” media?





What is the “Work at Home” option?

What products am I able to choose from under the “Work at
Home” option?





Who is eligible to participate in the Work at Home Option?




Why can’t I just use the media and authorization codes that were
provided for on-campus upgrades for Work at Home use?
Can I access HummingbirdDM on a MAC?




How do I log on to OMNI?




Have any other universities done this?
How can I get help with the new myFSU service?




How do alumni/previous students activate myFSU accounts?




How do I access my new myFSU email mailbox?
How do I access my old mailbox?




How do I contact Microsoft Support for technical questions
regarding myFSU (@my.fsu.edu) accounts?




How do I create and access the myFSU account?
How many aliases can I have?




How will this affect my current email?




If I am a FSU employee and also a student, do I get two mailboxes?
I'm not receiving / seeing some of my email. What do I need to
do?




I'm unable to log out of myFSU using Safari.




Is our student email system out-sourced?
What happens to my Address Box / Contacts in the current
mailbox?




What happens to my calendar items in the current mailbox?




What happens to my myFSU email address and mailbox after I
graduate or leave the University?
What is changing?




What is myFSU?




What user ID and password will I use to access the myFSU
services?
What will happen to my old email address?




What will happen to the email messages in my current mailbox?




When I try and compose a new e-mail, nothing happens.
When should I move to the new email service?




When will alumni start using this new email system?




When will @fsu.edu (JES email accounts) forwarding end?
Where can I find help/support from Microsoft?




Who is this new email system for?




Who qualifies for a myFSU account?
Why is it changing?




Will I keep the same e-mail address even if I am not enrolled every
semester?




Will I lose my alias/vanity e-mail address?
Will my e-mail address change?




Will official University email communications to students be sent
to my new myFSU mailbox?




Will the staff and faculty see student contact information in the
FSU (Exchange) email directory?
Can I use my Gaming system (Nintendo Wii, Playstation, Xbox or
other) in the Residence Halls to play online?




Do I need to register my gaming system if I'm living on campus?




How can I find the MAC address for my gaming system (Nintendo
Wii, Playstation, Xbox)?
How can I register my XBOX?




What if I have a Wii or a Playstation 3? How do I register my
system




What is a MAC address?
Where can I go online to register my gaming system?




Bandwidth Shaping/Slowness: My P2P traffic is not working very
well (Bittorrent, e-Donkey, etc)




Firewall: My FSU Firewall is not working
VLANs: How do I get a new VLAN for my department?




What is a MAC address




Does ITS charge for departmental network support?
Does ITS offer support to departments without a SLU?




How does a department request support from ITS Engineering?




How do I check the status of a network repair ticket?
How quickly will ITS respond to departmental service requests?




If I am not satisfied with the support that I am receiving from ITS
Engineering, how do I escalate a problem?




What if I am a departmental ITS support representative and I have
an urgent problem and need immediate technical assistance.
What if my departmental ITS support person is unavailable?




Who is responsible for supporting departmental networks?




Who should I call if I have a network problem?
How can I change my Novell Netware password?




After signing on to OMNI, i see no place to LOGOUT.




Am I allowed to view roles in the no-OMNI roles category?
As a former employee, how can I access the information in OMNI?




Can part time employees access OMNI?




Can passwords be shared or reused?
Has the OMNI online role request (eORR) application changed?




How can a non-employee access OMNI to search for job openings
at FSU?




How can I request security for OMNI?
How long do I have to wait after I reset or activate my FSUID
before I sign in to OMNI?




I am receiving runtime errors. Is there anything I can do to prevent
this?




I can't log into OMNI and I have to enter my time/leave today.
I'm a new employee and can't login to Omni.




Is there a way to extend the time out in Omni?




I was logged into OMNI and then it kicked me out and now I can't
log back in.
My department has some pretty old computers. Will we be able to
run the OMNI system?




We have hired a new sr. program assistant and I now have new
roles. How do I request security changes and add her to all
eprocurment and travel requests, including blankets?




What browsers are supported for use with the OMNI system?
What in OMNI can I not change?




What is the procedure for updating the alternate user function of
workflow if someone is unable to designate for him/herself (is
unavailable)?




What is the Web Learning Assistant?
What is this "Sandbox" that I keep hearing about?




When accessing OMNI with the Mozilla browser, the system looks
different and I am unable to access certain features. What is the
problem?




When I am in the OMNI System, I will try to enter data and I get
“kicked back” to a different menu or sometimes to the login
screen. What is going on?
When I click “help” in the OMNI system, a window opens for the
Web Learning Assistant, but then nothing happens. What should I
do?




When I log into OMNI I get a white flashing screen that doesn't go
anywhere.




When should I use the New Window hyperlink in OMNI?
Where in OMNI can an FSU employee go to update their
information or check their paycheck?




Where online can I find information about the different sections
and features in OMNI?




Who can I call if I have questions about the different features
within OMNI?
Why can't I use my browser back button in the OMNI system?




Why can't I view the OMNI Job Aids?




Why won't the WLA open for me?
Will Safari web browser be supported under the OMNI system?




Will the OMNI System work on a Mac?




Will the OMNI System work on a Mac? My entire department is
full of Mac users.
How do I add, change or disconnect a ITS departmental service?




How do I cancel my Departmental order?




How do I check the status of my Departmental order?
How many days in advance should I place a Departmental order
for work to be done?




What happens after I submit my Departmental order?




What kind/models of phones can I use?
When will my Departmental order be completed?




PA - admissions password:




PA - Reset password:
How do I get started as an instructor?




How do I register the device on Blackboard?




How do I type in my FSUID into the device?
Is there 1-on-1 support for instructors?




Is there any where else on campus that helps users get started
with the PRS system?




What is my clicker's radio ID?
How do I forward my telephone line?




How do I unforward my telephone line?




I am getting harassing or life threatening phone calls?
To set the time and date on your M5316:




What phone features are available?




Doesn’t my tuition money already pay for this?
How do I put money on my card?




Is five cents a page a fair price?




Shouldn’t the technology fee pay for this?
What happens if I get a bad printout?




What if I accidentally print the wrong thing?




What is the money going to be used for?
Why do we have to start paying for printouts?




How do I get phone service in the residence halls?




Is local phone service provided in Residence Halls?
Can I bring my computer and are the rooms wired for internet?




Can I download music and movies? Can I host a server? And why?




Can other protocols than TCP/IP be used?
Can you share files on a network?




How can I repair my connection on Windows XP?




How can I set up my computer to get internet in my room?
How do I access the internet from my Residence Hall?




How do I configure the connection?




How do I renew my IP address?
How many different ways can I be blocked from using the Network
on Campus?




I’m getting limited to no connectivity when I try to connect to the
internet in my dorm?




My connection appears to be slow, why is this happening?
What does my Ethernet cable look like?




What do I do if I’ve been blocked?




What is FSU doing to correct the bandwidth/connections speed in
the Residence halls?
What is the connection speed in the Residence halls?




What kind of connection will I have in the dorms?




What kind of PC or computer specifications does FSU require to
connect to the Internet in the Residence halls?
Whats the difference between static and dynamic IP’s?




Which residence halls use wireless connections?




Who do I contact when there is a problem with my ethernet jack?
Who handles advanced networking?




Who is responsible for the safety of my computer files on the
network?




Why am I on the blocked list?
How do you connect to garnet or mailer via SSH?




I have uploaded my files to my SSH website, but anytime I try to
look at the page in my browser I get a "Forbidden" error message,
why?




Secure Shell Login - I am a returning student so my e-mail was
changed from a garnet account to the new FSUID@fsu.edu
account. How can I login to secure shell once my garnet account
has been changed to a JES email (FSUID@fsu.edu)?
SSH Forgot Password - Could you send me or else reset my SSH
password for username@shell.cs.fsu.edu?




When connecting via SSH why am I being disconnected before
being asked for a password?




Why can't I, a student, login via SSH on the garnet server?
When logging on to share point, I need to re authenticate each
time I move from one page to another in share point. For example
moving from "my issues" to the a particular issue id requires
authentication.




How does a SLU customer report a network problem or make a
service request?




How do I check the status of a repair ticket?
How do I escalate a problem, if I am not satisfied with the support
that I am receiving from ITS Engineering?




How quickly will ITS respond to SLU service requests?




How should departments report problems to networking?
What are the advantages of entering into a SLU?




What are the costs associated with a SLU?




What is a SLU?
What services are not provided under a SLU?




What services are provided under a SLU?




How can I connect my Windows Vista or Windows 7 Computer to
the KMS Activation Server?
How long will I be able to acquire upgrades under the Campus
Agreement?




How long will the Campus Agreement licenses be good for?




How will departments be assessed the fees ($100 for PC and $50
for Mac)?
If I buy a software license do I need to purchase media?




If I'm using Eudora on a Mac, what should I do if it asks me to
accept new certificates?




If I order media for my licensed software, how will I receive it and
how long will it take to get it?
If the Microsoft Operating System upgrades are free, how do I get
it installed on my FSU owned computers?




I need the latest Win Mobile 5 admin2k Root Trust Certificate.




Once my department purchases a MATLAB license, how do I gain
access to usage of the software?
Under the Adobe products page; What is the difference between a
new license, uplift license, and conc. license?




What about the computers that already exist?




What is different between the Select Agreement which still exists
between the University and Microsoft, and the new Campus
Agreement?
What is the difference between a license and media?




What is your return/refund policy?




Why are new computers being charged a $100 or $50 fee?
Will I still need to purchase Office products through Software
Licensing?




Will there be a renewal period for Campus Agreement products?




What is an SLU (Service Level Understanding)?
How do I request access to applications under Secure Apps /
NWRDC?




If I’m hearing impaired but do not have a specialized phone, is
there somewhere I can go to access the TDD so I can get some
information on campus?




What does TDD stand for?
What number do I dial for the Nationwide TDD relay service?




Which other departments on campus use the TDD system?




Can callers from FSU's campus dial the last 5 digits of my assigned
number, through Information Technology Service, to reach me?
Can I have a phone line in my own name?




Can I use a single line for both the alarm (panic button) and my
phone, or will I need two lines if I want to use both of these
services?




Do I have to sign a new contract for phone service each semester?
Do I need to have voicemail? What are the voicemail rates?




Do I need to request a phone line from ITS for my alarm (panic
button), or will the monitoring company request the line?




How do I check my voicemail?
How do I find out what my phone number is?




How do I sign-up to have my alarm (ie. panic button) monitored?




How much is the basic phone service?
Is there a fee for alarm activation, and will I be charged after that?




Is there an activation fee for the phone service?




Is there somewhere that I can get dialing instructions for my
calling features?
What can I do if I forget my passcode?




What can I do if my alarm (panic button) is not working correctly?
Is there a charge for repairs?




What should I do if my phone isn't working?
Why do I need a phone line for my alarm (panic button) to work?




A line is reaching a busy signal, but it really is not in use.




Beeps on the line: phone rings every five minutes and when I
answer the call, there is an "electronic device" calling me. It
sounds like a series of beeps on the line.
Can make calls but cannot receive calls




How do I submit a request to get my phone repaired?




I am a new Employee and I need my voicemail passcode reset
I am getting someone else's calls.




I can not hear a dial tone when I pick up my phone.




I hear a busy signal when the handset is lifted just before I hear a
dial tone.
I need to change my Class of Service.




My Display/ Speaker Phone/ Add on Module/ Caller ID is not
working…




My message light is stuck…

No message indicator...
Delayed messages…
The phone rings and no one is there




How can I make a payment for my student?




How can I view my student's grades?
How do I get it?




If a parent has more than one student here at FSU, can they have
third party access to both students with their same email address?




My son/daughter said they gave me Third party access, but I can’t
view it?
What does Third party access allow me to view?




What is Third Party access?




Why can’t you tell me about my student’s bills?
PA - Transcripts:




Solving: When there is a question about requesting transcripts:




How can I find out where a number is without removing it from
service” or “there is a number on my bill and I am not sure who it
belongs to?
Are there any radios I can purchase that do not require a license?




Does ITS provide two way radios?




If I do not have a license but I buy and use radios anyway what can
happen?
I still think a low power radio would work for me. Does ITS still
have to approve.




Why do I need approval from the Information Technology Services
to purchase two way radio equipment or services?




Will Communications obtain a license for our department?
What do I need to know about University Housing?




How do I know if my phone needs to be upgraded?




What do I need to do to get my phone upgraded?
How do I add/update Vendor File Information?




What happens if my phone is lost or stolen?




Where can I find information about Verizon phones on the ITS
website?
Who do you contact if the phone can only dial 911?




Are you an experienced user having problems with VPN?




Can I still access the old VPN?
Can I use the VPN without downloading the VPN software?




Do you need help with your VPN service? Here are some helpful
hints.




Fall semester 2009 troubleshooting connecting to FSU's New VPN
services...
How can I access the VPN if I have Windows Vista?




How do faculty and staff use the VPN?




How do I remote into my computer at work from home?
How do I tell my computer it is OK for it to allow a remote
connectivity?




I receive an error that says "The VPN client agent was unable to
create the interprocess communication depot"




I use the OLD VPN client and I was given a pcf file to install on my
home computer, and given a Profile name too. Where do I install
the VPN pcf file and when do I use my Profile name when logging
into the VPN?
I was here last year and the VPN seems different, I'm having
problems with VPN?




Troubleshooting Remote Desktop Connections




We have a Guest/Vendor that needs access to our VPN services:
What if the user is still having more problems? What other
information does the user need to collect for the IT Help Desk?




What if the VPN disconnects after a short period of time?




What is VPN?
Where is the latest VPN software and manual?




Who can use VPN?




Why would an employee need a Profile and pcf file to access the
VPN?
How do I change my greeting?




How do I know if I have voicemail capabilities?




How do I know if there are messages waiting?
How do I reset my voicemail passcode?




How do I retrieve my messages from Voice Mail?




How do I set up/manage my Voice mail tree?
How do I set up my Voice mail for the first time?




I do not have a phone line?




What do I do if my message light is stuck on?
What do I do if the voice mail light does not blink when I have
messages?




What is a Voice mail tree?




What is the retention time for messages?
What types of voice mail services are available?




How can I redial the last number that I called?




How do I adjust my ringer volume?
How do I forward my calls?




How do I know if I have a message waiting?




How do I program my autodial keys?
How do I unforward my calls?




I don’t see transfer or conference buttons on my phone.




I heard my phone ring but, the caller’s number did not register on
my callers list?
I used the conference feature and dropped out of the call and all
other parties were disconnected.




My display has my programmed keys in English, but the other
items don’t look familiar.




My phone is frozen and I can’t call out.
What does VoIP stand for?




What is the park feature and how do I use it?




When I use my transfer key I can’t connect all three parties
together.
How do I set up a student organization website through Florida
State?




Where can I find information about EZ-Publish?




Where can I find more information on EZPublish for a
departmental website?
Where can I obtain assistance with EZPublish for a departmental
website?




As an instructor, how do I get WebDAV space for all students in
my class?




How do I create a website on myweb.fsu.edu using WebDAV?
How do other people in my department get webdav/myweb
space?




Why change to WebDAV?




Can I downgrade Internet Explorer 8 to Internet Explorer 7?
Can I run 64-bit programs on a 32-bit computer?




Can I run my Windows XP programs on Windows 7?




Can I use my product key on more than one computer?
How can FSU faculty and staff purchase Windows 7 at a
discounted rate?




How can I install Windows 7 to a netbook with no DVD drive?




How can I know if Windows 7 will work on my PC?
How do I get my files and folders after upgrading from Windows
XP or Windows Vista?




Is there a difference between the upgrade and the full product?




What is the difference between the Upgrade and Custom
installation options?
What is Windows XP Mode?




Where can I learn more about Windows 7 from Microsoft?




Will I be able to log into OMNI, Blackboard and/or Webmail?
Will my 32-bit programs and hardware work on a 64-bit PC?




Will Windows 7 come with IE 8?




Are there any other wireless networks that I can use?
Can departments install their own wireless access points?




Can I use wireless in my dorm room?




How can I make sure that I'm connected to the FSUWIN?
How can someone not officially with the University use the FSU
Wireless?




How does a department get wireless installed in their area?




How do I connect to FSUWIN?
How do I find out where there is wireless coverage on campus?




How do I make sure that I have an IP Address to connect to
FSUWIN?




If I am an alumnus on campus and I have re-activated my FSUID,
will I be able to access the Wireless Network?
Is a WEP key needed in order to gain wireless access for devices
such as PDA's and other hand-held devices that can not provide an
option of logging into the wireless network username and
password?




Is it realistic to expect to be able to get the same throughput as
the wired Network?




Is there a map that shows where wireless is covered on campus?
Only FSUWIN is publicly available on FSU Campus




What are other ways to stay connected to FSUWIN (Regarding
Power Settings)?




What do I do if the login screen does not appear?
What do I need to know about FSUWIN concerning drivers?




What do you do if you’re blocked by the wireless network?




What if a wireless user cannot connect to an FSUWIN wireless
SSID, but they are receiving signals from other SSIDs?
What if a wireless user is able to authenticate onto the FSUWIN
wireless network, but they are unable to view web pages, or they
are being directed to a page stating “no access, peer to peer,
etc.?”




What if a wireless user is getting dropped every xxx minutes from
the wireless network?




What if a wireless user is not able to view the web login page?
What if a wireless user is reporting a very weak signal?




What if a wireless user is unable to receive an IP Address?




What is the wireless login URL?
What username and password do I use to access the wireless
network?




What username and password do you use?




Who makes the Network cards and what is the cost of each?
Why am I blocked from the network?




Why am I blocked from the network?




Why can I see the FSUWIN network, but cannot connect?
Why can't I have an https:// website saved as my homepage?




Why does my wireless signal come and go?




Why does wireless work in some places but not in others?
Can my department order Wireless Tokens for a specific event or
specified period of time?




How does my department request Wireless Tokens?




How long in advance do I have to place an order for Wireless
Tokens?
How long will our Wireless Tokens remain active?




How will my department receive Wireless Tokens that have been
ordered?




What are Wireless Tokens?
What does my department do with our Wireless Tokens once we
no longer need them?




What is the cost of ordering Wireless Tokens?




Who in my department is responsible for keeping track of our
Wireless Token usage?
Does the FSU Computer Store Provide discounts?




How does the FSU Computer Store provide service?




What are the benefits of purchasing from the FSU Computer
Store?
What does the FSU Computer Store Service?




What is the FSU Computer Store Contact information?




What items do the FSU Computer Store Sell?
As a student, does my first FSUCard cost anything?




Can I use my FSUCard as a debit card?




How and where do I use my FSUCard?
How does the SmartChip on the front of my FSUCard work?




I forgot my FSUCard #. Can I call someone?




See: "FSUCard" under "Security"
What do I do after I have received a replacement FSUCard?




What do I need to know about my FSUCard and Printing?




What if my FSUCard is lost or stolen?
What is the 16-digit number on the front of the FSUCard?




What is the FSUCard?




Where is the FSUCard Center located?
How can I get access to North American Payroll?




How do Department Reps view salary information for employees?




How do I change my Direct Deposit setup?
I have an employee showing up on the cost center report for the
wrong budget number.




Is there any way to print a report that is similar to the old
department charge sheets to see who got paid?




Is there a "printer friendly version" of the View Paycheck screen
that employees can use to print their own checks?
My paycheck is incorrect. What should I do?




Payroll report needed to provide detail for charges sent to GL -
The reports in OMNI HR do not provide depts with detail of the
transactions on HR_ACCTG_LINE and pay periods as reported in
OMNI HR do not correspond to the time frames the transactions
are send to GL. We need reports that can provide depts with the
detail of charges from HR that they can compare with data as sent
to and processed by GL.




The system will not allow me to access the "view/log trace" pdf
report of payroll charges. I ran the report but am unable to look at
it.
What is the biweekly cutoff time in relation to running payroll?
In other words, how much time in between is there going to be to
do data entry?




What is the FSU-DROP deduction showing up on my paycheck?




What is the proper way to correct a code in a previous pay period?
Where can I view my old paycheck information?




Where is my paycheck? - How do I a get to view my paycheck?




How do I approve the Requisition I just received an E-mail for?
Who do I contact with questions concerning security forms for
access to OMNI Financials, Purchasing and or eProcurement?




Can I make a change request?




How do I cancel a purchase order?
How do I change information in the distribution line: dept fund
project?




How do I do a change request?




How do I make changes to my blanket order after vouchered and
paid against?
How do I unencumber money not used?




I submitted a change order and I want to know when it is done. Is
there a way to track change orders?




We have a Blanket PO and need to add additional money. How do
I do that or do we have to set up another PO?
How to get back into my EMarket order after I’ve submitted to
Omni?




If I am a requester and do not have the "submit to OMNI" button
showing when I am in EMarket, what do I do?




If I am unable to find my requester to assign a cart to, what do I
do?
What do I do if I cannot find specific items in the EMarket catalog
that I need to order?




What is a hosted catalog in the EMarket?




What is a punchout catalog in the EMarket?
What is E Market?




Where do I find the job aids for the EMarket?




Who would I call if I want extra training on the new EMarket?
How do I Unencumber money not used from a PO?




My PO in KK after invoice 0000012291 was paid in the amount of
$2,375, the whole PO amount was unencumbered instead of the
payment amount only.




When is the last day of the Fiscal Year?
How do I dispatch a PO that is needed before the next automated
process?




How can I find Purchasing Policies and Procedures?




How do I find the right category for the account that I have money
available in?
How do I pull preset queries?




I need to know how to find who the Budget Manager and
Authorized signatures are by department in OMNI. Is there a
location I can go to and find this information?

Thanks




In OMNI Financials, who should be listed as a department's
manager (DDDHC) or budget manager? What about authorized
signers? How do we update this information?
Is there a list of the most common ICONs in the Purchasing
Module with descriptions?




What types of employees are associated with the DEPT ID in OMNI
Financials?




When multiple funding numbers are added, the OMNI system
gives error that there can not be more than one end date with
same start date.
How can I close or do a change to my PO?




How can I unencumber money for items not received on PO?




How do I cancel my PO?
How do I process a return to vendor in OMNI?




How do I verify a Blanket Purchase Order partial receipt?




How do I view existing receipts in OMNI for my Purchase Order?
I received a link to OMNI in an email but it did not work. How can I
access this link?




What is a Confirming Purchase order and who is responsible for
filling this information out?




Where can I access a copy of my PO?
Why is my PO in Budget Error Status?




Why is my PO missing?




Can the limits on the p-card be changed?
How do I get a p-card?




How do I get P-Card Training?




What are the card limits?
What can I buy using a p-card? What can I specifically NOT buy?




What do I do if I lose my card?




Can I register as a supplier for more than one company?
Can someone else in my company register also?




I am a supplier and it says I need a code to register. What is that
code?




I am getting am 48,17 error message. What should I do?
I am getting an 10240,61 error message, what should I do?




I am getting an error and I am using my company email address. I
have never registered with FSU . What should I do?




I cannot log in after I have created my user Id and password.
I can’t find the category that I am using what should I do?




I don’t know whether to register my company as a bidder or
supplier.




I don’t see my category code listed? What code do I list?
I forgot my password.




I have forgotten my password and the system is not sending this
to me what can I do?




I have reached the page "Duplicate Information Found". What
does this mean?
I normally do construction does this system work for construction
bidding?




I received an error that my email has already been used to register
in OMNI but I have never registered with FSU?




I received an error “User ID already exists in the FSU ID
management system (3006,119)….” but I have never registered
with FSU.
I received an error when registering that my FEID/ TIN has already
been used what do I do?




I registered as the wrong vendor. How can i correct this?




I registered but I don’t know if the registration worked?
My business is not located in the US and I do not have an FEID
what do I use to register?




My vendor ID is inactive and I am registering as a supplier will that
cause any problems when registering?




The system is not accepting the vendor ID that I was given. Why is
this happening?
What does description mean when I am registering as a supplier?




What is my company's vendor code and ID - we have done
business with FSU before?




When I tried to register, I am getting a message that says the
information I enter is already in system. What should I do?
Why can’t I update my company address?




How can I receive items for the entire department or a select
group of other requesters?




How do I change or correct a receipt?
How do I create additional receipts?




How do I create a receipt after my requisition is sourced and a
purchase order is dispatched to the vendor?




I can not receive on my PO. I get the error message "Invalid
parameter 2 for function ConvertCurrency. (2,116)
RECV_LN_SHIP_WK.FUNCLIB.FieldChange Name:UpdDistQtyC...
May I cancel a receipt received in ePro?




When I try to receive, why do I get an error message saying I am
not authorized to receive?




After saving my Requisition, how can I go back and change my
budget?
Error: PC Bus Unit, Project and Activity are Required (9000,229)
The Business Unit Options for this Projects Business Unit require
that Business Unit, Project and Activity are input.




How can I find my delivery location when searching for it as a Ship
To on the Schedule or Shipping Information pages.




How can I see if my Requisition has a PO?
How do I add lines to a Requisition in e-Procurement?




How do I add shipping line to my PO for AP?




How do I do a Requisition for Services?
How do I edit my Requisition?




How do I enter a suggested vendor in e-Procurement?




How do I find a Requisition number when I only have a PO
number?
How do I find my PO number when I only have a Requisition
number?




How do I find out why my Requisition was returned to me?




How do I find the Account Code for my Category?
How do I manage/review my Requisitions?




How do I select a vendor for my requisition?




How do I split money between multiple budgets on a Requisition?
How do I suggest a Vendor that is not in the system or add a new
Vendor Address to the Vendor file?




How do I use a different Dispatch method on my Requisition/PO?




How large is the Item Description Field on my Requisition line?
How many lines can I enter on a single Requisition?




How to change my delivery location for a particular order delivery
when inputting an order?




How to find a list of my requisitions?
How to make changes to my requisition?




I can’t find a category code for what I’m ordering.




I made changes to my Requisition and now it is not routing to the
appropriate Approvers.
What happens if I choose service instead of goods or vice versa?




What is the Attention Field for in the Defaults when I am entering
a Requisition?




What is the Modify Shipping Address for in the defaults when I am
entering a Requisition?
What OMNI role do I need to be able to approve requisitions for
my department?




What OMNI role do I need to be able to create requisitions for my
department?




When is the last day to submit Requisitions on a Grant that is due
to expire?
Where can I find the Buyer for my Requisition?




Where should I enter comments that are intended for Property?




Why am I unable to have more than one Vendor on a Requisition?
Why did I get the error message "The total distributed qty or
amount does not balance on my Requisition?"




How can I have my official or unofficial transcripts sent to me or
another organization?




How do I reorder my diploma?
If I'm a FSU alumnus, how can I request my transcripts?




I graduated before 1985 and I want to do a graduation check
through Secure Apps. How can I do this?




I was told by the IT Help Desk that I can not request transcripts
online due to my dates of attendance, why not?
I would like to see if a transcript from another college was
received?




Transcript Link




What is the fax number for the transcripts office?
Where can I pay my transcript fee?




Can I rebudget on my award and can I buy a piece of equipment?




Can I request funds for secretarial salary on a proposal to a
Federal Agency?
Can there be more than one Principal Investigator on a proposal?




Do I still need to follow the same Sponsored Research Services
procedures for a small dollar value grant, as I do for a large grant?




How can I obtain copies of program guidelines and forms for
specific grant opportunities?
How do I prepare invoices for my projects?




How long do I have to keep the records of the effort?




How much lead-time is necessary in order for Sponsored Research
Services to provide a through review of a proposal?
I am leaving FSU and would like to transfer my federal grant to my
new institution. How do I do this?




I am not going to finish the program on time. What do I need to do
to get a no-cost extension? And… My grant ends in two months.
How can I get an extension? And… I need to request a no-cost
extension on my nonfederal grant/contract, who do I speak to?
And... How can I obtain a time extension on my award?




If another department within FSU will be spending on my grant,
how do I get their funding to them?
I find that I am exceeding the budget in some categories, what do I
need to do to rebudget my program?




If I submit a proposal electronically to the sponsor do I also need
to route a paper copy?




I have been told that my grant will not get here for another
month, but I want to start buying my equipment (start my
appointment papers) now. What can I do?
I have equipment that was bought under the Grant. Do I have to
return it?




I've been told my proposal has been approved. When can I get a
project/budget number? And… How can I obtain an account
number to start expenditures on my grant?




Since I am the Principal Investigator responsible for the project,
can I sign the Sponsor's Agreement?
The agency only has $50,000 available for my project, but I need
$75,000 to do the work. What can I do?




The proposal requires submitting assurances and/or certifications.
Who prepares those?




What approvals are required for proposal submission?
What are matching funds or cost sharing? Where can I find out
information and help with meeting a matching fund requirement
for my budget?




What are the current staff benefit and indirect cost rates?




What can I do to expedite the proposal process for myself?
What do I need to provide Sponsored Research Services to submit
a proposal?




What if I need to set up my account prior to the Sponsor signing
the Agreement?




What if the funding agency I submit to will not pay full overhead?
What is a subaward or subcontract and who can help me prepare
a subaward/subcontract?




What is excluded from the indirect cost calculation? And… When
do the F&A and fringe benefits get calculated on the account?
AND… When do the fringe benefits and F&A get deducted from by
account?




What is Program Income?
What is the difference between a Sponsored Research Agreement
and a gift?




When do I use the off-campus indirect cost rate?




When is the Division of Sponsored Research office open?
Where can I find help in preparing and writing a proposal?




Where can I find out about funding opportunities?




Where do I obtain grant forms?
Where should grant/contract payments be sent?




Who can help me with electronic submissions?




Who has access to a proposal?
Who is eligible to serve as a Principal Investigator on a proposal?
And...What are the PI's duties? And… What are the duties of a
principal investigator?




Who is responsible for sending the proposal to the Sponsor?




Who prepares the financial reports?
Why can't/shouldn't I show cost sharing in my proposal when it is
not required? It shows the Sponsor that my institution supports
the work.




Why does it take so long for some of my contracts to get approval,
but not others?




Why do I have to get Sponsored Research Services' approval to
submit a proposal?
Can I be an originator and an approver on a travel auth or expense
report?




Can I copy from a T-Auth to do an Expense Report?




Can I save a file folder on my desktop to hold all T-auths, cash
advances, and expense reports for a specific person?
 Per Diem Exp Type - When using the expense type Per Diem and
the billing code In State Travel, the amount does not populate.




Should a TAuth be approved by the Project Manager?




Someone in my department did not receive a paycheck. What
should I do?
When a Department does a T-AUTH on behalf of a faculty
member, will the faculty member have to login to OMNI and
"sign" or indicate that their T-AUTHs and Expense Reports are
legitimate? No one other than the traveler can agree to the
condition statement, right?




When should Fund ID be saved in the traveler's employee profile?




Where should I fax my travel receipts?
Will we be required to amend travel authorization if over amount
like we do TARs?




Can the t-card limits be changed?




For what travel expenses can the card be used?
What is specifically NOT allowed on the travel card?
Keywords




How can I create or use my Admissions FSUID?




I entered the wrong name while setting up the FSUID or I need to
update my application with my new name. What can I do?




If I saved my application, and I can't remember my login
information, how can I receive help with that?
What do I need to know about admissions?




Where can I apply online at FSU?




How can I receive information on advising for undergraduates?
What do I need to know as an advisor or an administrator?




Can anyone request changes to intrusion alarm, card access,
and/or CCTV configurations?




How long does it take to process a change to an existing security
application?
I am the Department Security Representative and have been told
by a card holder who should have access that his/her card is not
working.




If an employee/student has security access problems or questions,
whom should the contact?




I submitted a repair request for security application(s). How long
before it will be attended to?




My department has placed an order for an estimate for a security
application. When will we receive the estimate?
My FSU Card is not working (unlock the door) when I swipe my
card through the card swipe reader - what is the problem?
What about new employees, terminations, transfers to other
departments and employees who have lost their card?




What is a security access control system?




What is CASS?
What services does CASS offer?




When I swipe my FSUCard, the green light on the gray card swipe
readers flashes and the LCD panel displays "ACCESS GRANTED"-
what does this indicate?




When I swipe my FSUCard thru the gray card swipe readers, the
red light on the card swipe reader is illuminated and the LCD panel
says "ACCESS DENIED"-what does this indicate?
CARD ACCESS SYSTEM - Common Terms




CARD ACCESS SYSTEMS - Typical componenets
CLOSED-CIRCUIT TELEVISION (CCTV) SYSTEM - Common Terms




CLOSED-CIRCUIT TELEVISION (CCTV) SYSTEMS - Typical
components
INTRUSION ALARM (BURGLAR) SYSTEMS - Common terms




INTRUSION ALARM (BURGLAR) SYSTEMS - Typical components
Who pays for bluelights?




How can I receive an FSU Alert if I'm NOT a Student, Faculty, or
Staff member that does not have an FSUID?




What is FERPA?


What do I need to know about Disbursements?


What do I need to know about work study?

What type of questions does the Financial Aid Officers ask
students?
What types of questions do students ask about Financial Aid?




What do I need to know about Student Financial Services?

I think my employee email address for OMNI workflow is wrong.
How can I get this corrected?
Can a Department Representative submit one ePAF with funding
from two different departments, or do they have to be submitted
separately?




How are the ePAF approval names acquired? Are they the same
approver names as were used in Easy?

How can I use Manager Self Service to change someone's
appointment from hourly rate to annual salary rate on a e-PAF?
How does electronic approval & routing work for HR transactions?
How do I calculate/indicate/view a total stipend amount? (All I can
see is the bi-weekly rate and something that looks like an annual
salary, even for non-salaried employees.)




How do we terminate current employees in the OMNI system?
How to calculate salary decreases? Example: Current hourly rate
$13.32, employer rate of pay will decrease to $11.55. How to
make the change?

I am having trouble updating my ePAF information. It is reverting
to the information that was previously entered.
I am seeing multiple lines of the ePAF when using the “View ePAF
status.” Why is this?

I am trying to create a e-PAF to change funding on several
employees. I want to be able to select Chartfield 3 and create
reports from it.




I am unable to calculate epaf salary figure. I have tried several
times to enter a change or reappointment via epaf. Everything
goes OK until we get to salary. I've tried 100% annual, but get an
error; I tried the actual %, but get error, etc.


Is the employee supposed to sign an ePAF?
I want to create a e-PAF to change funding on several employees.
I want to select Chartfield 3 and create reports from it. Can I do
this?




On the EPAF an employee that has split funding that is full time is
showing up as part time and the annual salary is based on a
portion of their FTE. Is this going to be corrected?

When pulling up an EPAF on XXXXX only his record 2 shows
up(which is correct). But when entering his EmplId to record time,
records 0,1 and 2 come up. I have checked Workforce Admin and
it says record 0 and 1 have both been terminated, so why am I
able to pull them up on the Record time page?


Where can I find the new pPAF form?
Who must approve Personnel Appointments that will be charged
to a Project?




Are we supposed to use eRecruit for new (non-FWS) OPS
undergraduates?
For an OPS job posting, will the authorizer be identified as
employee's supervisor? If a department is recruiting for a position
that will be filled by multiple applicants that are NOT supervised
by the authorizer, do the supervisors need to be designated as
authorizers? If so, would we need to post the position with
multiple job reqs?
For one position we are recruiting for multiple positions - we have
hired several so far and have completed the hire preparation.
Why are the employees we've hired still showing in Interview
Evaluation Summary?
How can I review job references on an applicant?
How can I schedule an Applicant for Interview?


How can I select eligible applicants for an interview in OMNI?
I am having problems accessing eRecruit. A blank screen will
appear when I try to access the “apply for jobs/search for jobs”
page.




What is an Originator? What is an Authorizer? What is
Employment and Recruitment?




Who is my Recruiter in HR?

Why don't we use eRecruit for new OPS graduates? (The blue
matrix given out at training says to use a pPAF.)
How do I attach an error message print screen to a help ticket?




TIN number must be 9 characters in length. (9000,204)


As a terminated employee, how long do I have access to OMNI to
view my W-2 and other information after I leave FSU?

Can Dept Reps update dept employees' campus address, phone,
etc? I was not able to update any information for employees; I
have view-only access.
Cannot print resumes attached to job applications




How can you identify who in your department is set up as HR
Department Rep?
How does HR data was interact with the grants module in
financials? Is the information that is submitted by faculty during
the application process (publications, accomplishments, etc) that
needs to become a part of a proposal going to be automatically
populated from HR?

How do I change my personal information such as E-mail address
in OMNI?

How do I download Spreadsheets from OMNI?

How do I look up funding for individuals?

How do I request a change to the Manager or Representative
listed for my department?


How do I save Queries as Favorites?




How do I save the navigation to pages that I go to often as
Favorites?
How do I set up an alternate user in OMNI to receive my E-mail
notifications in OMNI while I am away?




I need a place to look up category codes and cross reference the
correct account codes and descriptions. Is there a way to do this
within OMNI?
Is there a way to view employee leave balances as a department
manager?
My Employee Self Service Guide has a section for "Supplemental"
job aids. Where can I get those?




 My employment with FSU ends soon. Where do I find the
termination forms for computer system access?




My vacation accrual was wrong on my paycheck.




Several centers have time entered under one certifying number by
time and leave coordinators, but others prefer to use Employee
Self Service. Does unit signify the current certifying number or the
OMNI Dept. ID?

The "Funding Begin Date" is always set to today's date. How can I
be sure that my appointments are correct?
The leave accruals were incorrect for some of my employees
during pay period N. How can I fix this?




The OMNI system is locking up on me, but only when I am using
one particular computer.




The OMNI system locks up ever since I installed a browser search
bar.




[Ticket #: 686-4013376] trouble exporting queries to excel - When
I click 'run to excel' on a query, the query is run but the data is
shown in a browser window. Excel is not opened so the functions
of excel are not available.
What does the role name "FSU_SS_MANAGER" mean and how is it
determined?




What is the difference between a Department Manager and a
Department Representative?




Where can HR dept reps update their department's employee's
personal and campus address/phone information?
Where can we view an employee's actual start date?




Is there a mobile version for OMNI?




Can A&P employees earn over 40 hours of payable time per
week?
Can comp time earned be used in the same pay period?




Can Punch Reporters create exceptions?




Department Rep Time Entry - To ensure accuracy I would like to
suggest that the current pay period appear for all employees
under manager self service. When I enter time for anyone (other
than myself) the pay period date defaults to the month of January.
Therefore, for each person I have to change the date. Please
consider changing the default to initially reveal the current pay
period to ensure accuracy and efficiency. Thanks.
Does everyone need approval through OMNI Time and Labor?




Employees that have been terminated are still showing up in our
Time and Labor Security Group. How do I get them removed?


For exempt employees that work hours beyond their schedule,
what is the best way to report that? Do we just override the hours
worked for that day?

How do Department Reps enter PPERs into OMNI, when the time
being entered is for information that was originally entered
through HRMS?
How does an employee know if their supervisor has approved
their time?
How do I print pay and leave reports?


How should I enter/approve Federal Work Study hours?




I cannot print timesheets properly using Business Objects.


I can't seem to find e-Time in the system. I have tried Employee
Self-Service and Manager Self-Service and I can't figure how to get
in.




I do the time entry for my department. Then I am the one to
"approve"-- Please explain to me the need for a two step process.
If the supervisor does not approve leave entered by an employee
by the deadline, will the employee be paid for that time?

If we use time clocks for punch timers, can the Time & Labor
Coordinator do entry once per week or at end of biweekly?




I have employees in my TL security group that don’t belong or are
in the wrong group. What can be done to get them removed?
I need to have the workgroup changed for an employee?
I need to look for exceptions and approve time. How often do
they run Time Admin?
Is it possible for a department to print out a spreadsheet with all
their employees leave time?




Special Comp Earned is not an option in OMNI Time and Labor.
Supervisory approval is required on the last day of the pay period,
but at what time?

There is a discrepancy between elapsed time report and what is
appearing on the payable time approvals.
Timesheets printed out for M 9185 employees have a job code of
N 9185 instead of M 9185.
What if an A&P or USPS employee was required to work a day that
was not a normally scheduled day?
What if we don't get all supervisors trained by first biweekly in
January given the HR Dept Reps/T&L Coords will be trained on
12/15?


What is the final time that you can enter time & leave into OMNI?
Is it still Friday at noon?
When entering time for OPS in Manager Self Service, should TL
Reps use the Report Weekly Elapsed page or the Report Weekly
Punch Time page?
When I am "Approving Payable Time," not all employees are
listed.
When I go to "Manage Group Exceptions," I do not see all of the
employees listed.
When I "Manage Group Exceptions," not all employees are
appearing on my list.

When I pull up my group ID in Report Time, I have inactive
employees showing up. How can I remove these employees?
When I try to enter time, it says that the time reporter is inactive.
Why?
When you print timesheets from Business Objects is there a way
to print timesheets in a batch?
Where can employees view their time that was generated by Time
Admin and/or input individually?


Where can T&L Reps view hours generated by Time Admin and/or
input individually?

Where do I enter Holidays? On the Weekly Elapsed Time
Reporting pages?
Which method do you recommend since we will be inputting all
"in outs" from a time clock card, MSS or RTEP?


Who is supposed to appear on my list of Time Reporters?




Why can’t I enter time for an employee that started in the middle
of a pay period?

How do I drop a class?

How do I register for OMNI training classes?
I am not receiving a confirmation e-mail, but I know I registered.
What should I do?
I can’t login to the Training Server. What should I do?


I need to receive training for OMNI financials. Who should I
contact?


The class that I was registered for is cancelled, and I tried to
register for another session, but I am receiving a message that I
am on a waiting list and cannot register. What now?




What is a “Learning Plan?”




When is the ending date for the sandbox?
When I try to login, I get an error that says “Invalid Social Security
Number.” What should I do?




Will there be any training offered online?

ACL
I recently changed my name and wonder what I have to do at FSU
to properly update my name?


Can I delete/close my account?
During myFSU account setup, I receive a screen giving me the
option to choose to “Use the blind and low vision experience”,
“Language”, and “Time Zone”. What is this?




Email Migration: How does the JES/Webmail migration to myFSU
work?
How do I change my address on FSU Listservs?




How do I change my student email password if I have forgotten
my current password?


How do I keep my email from being published in the Student
Directory?
How do I manage Inbox Rules?
I activated my myFSU account, but did not migrate my mail, can I
still migrate?
I forward my @fsu.edu email to another email service. Will this
forward still work?




What can I do if I put the wrong birth date after I created my
account?




While setting up myFSU account, I receive a screen asking for my
Birth year and Country/region. What is this?
Why do I have to reset my password?




Are users allowed to access someone else's account online?




What if my personal information is incorrect in the FSUcard Center
database, the Human Resources database, or the Registrars
database? What can I do in order to get this fixed?
I cannot or would like to save microsoft documents and tables as
PDF documents but the option isn't available
Apogee services both apartments and Heritage Grove. Can I use
the same account?




Compared to other providers, what value-added features are built
into my internet service at Heritage Grove?

Do I need to login every time I get online?
How can I connect my video game system, iPod, iPhone, TiVo, or
similar device?
How can I get in touch with Apogee?
How do I connect to the Internet?


How do I setup an account?
How do I sign up for Internet Service at Heritage Grove?
Is wireless available at Heritage Grove?

What devices are not permitted on the Apogee network?




What happens if I forget or lose my username and password?
What is the connection speed for my internet connection at
Heritage Grove?

What is the cost of Internet Service at Heritage Grove?
Who can I give feedback to about my services?




Who do I call for Internet problems?
Will there be a rate increase in 2010 for internet servcie at
Heritage Grove?




Does it cost money to change or add an attendant DN?

What is an attendant DN?

Why do I need an attendant DN?


How do I know how many calls I get on my ACD?


How do I receive my report? How can I read my ACD report?


How much does an ACD cost?
What are some of the features that available for ACD? How do
you use the ACD?




What is Automatic Call Distribution(ACD)?
Are my student cable charges prorated?
Are you having problems viewing your invoice?
Can I have the bill sent to my parents e-mail address? They pay
the bill.

Can I pay for my services for the semester in advance?
Can I use another address for my student online invoice
notification?




How do I add, change or disconnect a ITS student service?


How do I export my online invoice?




How do I get a refund for my credit amount on my invoice?


How do I receive my invoice?
How do I see what I owe online?
How long will my student invoice remain online?
How much does cable cost?




I canceled my service last month. Why am I still being billed?




I don't think my bill is right, how can I contest it?
I have a hold on my registration. How do I get it lifted?




I left the University and I'm still getting billed by your office. How
can I stop receiving invoices?




I live in Heritage Grove and would like to add, change or
disconnect service.
I paid my bill! Why doesn't it show online?




I want a credit because my cable TV wasn't working.


I want a paper bill? Is there a charge?
I would like to pay for my services for the semester?




I would like to pay my invoice. What are my options?




My question isn't on here. Who can I contact?
What format will the invoice be in? Can we download the invoice
to Excel or another program?


What if I decided to stop my cable in the middle of the month?




What if I have problems opening my online invoice?
What if I have problems printing my online invoice?

What if my balance on the FSYou web page differs from my
balance on my ITS Account Page?




What is my User ID for my student online invoice?
When is my payment due?


When should I notify you if I have a question about my invoice?
Where do I get my user name and password for my student online
invoice?
Why am I still being billed for cable or phone services? I moved
out of the dorms at the end of the semester in April and recieved
a bill still for May!

Why did I receive a $15.00 activation fee?


Why didn’t I get my student invoice in the mail yet?


Will I be notified when my student online invoice is ready?

Will my services through ITS be included in one invoice for both
cable and phone service?




Are there any special computer requirements to view invoices
online?
Can anyone other than the Budget Account Manager gain access
to the online invoices?




How do I access my Departmental online invoice?
How do we update Budget Manager information on monthly
invoices?
How long will prior month Departmental invoices be available for
viewing (history)?




I am the Budget Manager in OMNI and I'm still unable to view my
ITS online invoice. What do I do?
I don't see all of my budgets on my online invoice. What do I do?




I have incorrect names, building, room #s, and budget numbers,
on my invoice. What should I do?


My question about departmental billing isn't on here. Who can I
contact?
What format will the departmental invoice be in? Can we
download the invoice to Excel or another program?




What if I have problems viewing invoices?
What should I do if I have forgotten my password for my
Departmental invoice?

When do Departmental invoices get mailed out each month?

When should I notify you if I have a question about my
Departmental invoice?


When will charges appear on my invoice?




Who receives our monthly Departmental invoice(s)?

Why is our Department being charged an Emergency Phone Fee?
Will we continue to receive a paper invoice?

Are my student cable charges prorated?
Are you having problems viewing your invoice?
Can I have the bill sent to my parents e-mail address? They pay
the bill.




Can I pay for my services for the semester in advance?




Can I use another address for my student online invoice
notification?
How do I add, change or disconnect a ITS student service?


How do I export my online invoice?




How do I get a refund for my credit amount on my invoice?




How do I receive my invoice?
How do I see what I owe online?
How long will my student invoice remain online?




How much does cable cost?
I canceled my service last month. Why am I still being billed?




I don't think my bill is right, how can I contest it?




I have a hold on my registration. How do I get it lifted?
I left the University and I'm still getting billed by your office. How
can I stop receiving invoices?




I live in Heritage Grove and would like to add, change or
disconnect service.




I paid my bill! Why doesn't it show online?
I want a credit because my cable TV wasn't working.


I want a paper bill? Is there a charge?

I would like to pay for my services for the semester?




I would like to pay my invoice. What are my options?
My question isn't on here. Who can I contact?

What format will the invoice be in? Can we download the invoice
to Excel or another program?


What if I decided to stop my cable in the middle of the month?
What if I have problems opening my online invoice?




What if I have problems printing my online invoice?




What if my balance on the FSYou web page differs from my
balance on my ITS Account Page?
What is my User ID for my student online invoice?




When is my payment due?




When should I notify you if I have a question about my invoice?
Where do I get my user name and password for my student online
invoice?




Why am I still being billed for cable or phone services? I moved
out of the dorms at the end of the semester in April and recieved
a bill still for May!




Why did I receive a $15.00 activation fee?
Why didn’t I get my student invoice in the mail yet?




Will I be notified when my student online invoice is ready?




Will my services through ITS be included in one invoice for both
cable and phone service?
See: "Blackberry E-Mail Integration" under "Email"
Can I insure my Blackberry?




How do I forward my Blackberry calls to my office phone?




How do I select a menu?
How do I stop incoming "sent" items from my desktop or laptop
from showing in my Blackberry?




I am getting a "data connection refused" error. What should I do?




If I don't get a data plan, can I still receive email or check my
calendar?
My blackberry battery life seems to be shorter than my previous
blackberry. What should I do?




Where can I find information regarding Blackboard (FSUID
accounts, Grades, Course Sites etc...)?




PA – Accept Decline Page with Secure Apps
PA - Browser Issues




Do wireless networks mean we need no wiring now?




Is conduit required?
Is wiring funded by the department?




What are the steps to get infrastructure wiring?




What is the purpose of the FSU Building wiring standards?
What types of wiring can my Department have installed?




Why can't Departments do their own Communications Wiring?




Why is it important to update our wiring?




Are Digital Cable and HDTV the same thing?
Can I get a cable card instead of a set-top box? Are cable cards
available in Heritage Grove?




Do I have to buy a Digital TV to receive Digital Cable?




Do I have to sign a new contract for cable each semester?


Do I have to subscribe to digital cable to get HDTV?
Do I need a separate Digital Cable box for every outlet in the same
apartment?




Do I need a special HDTV cable box to get HDTV service?




How can I pay a bill?




How can I receive my Digital Cable Box?
How does Digital cable compare to Basic Cable?




How do I disconnect my Digital Cable?
How do I get Digital Cable? How do I sign up?




How do I order Pay Per View Movies?
How do I properly connect my digital box to HDTV?


How do I set up my digital box (Heritage Grove only!)




How do I turn my Cable on?


How do I upgrade my cable services from basic to digital?




How much is basic cable?

How much is Pay Per View?
How much will it be if I do not return the box? (Heritage Grove
only!)




How should I position my digital box?

If I choose to disconnect Digital Cable (or get disconnected for
nonpayment), what happens to the equipment?
If I want to disconnect my digital services but want to keep basic
services, what do I do?

If I want to pay for Digital Cable in my room, but my roommate
only wants to sign up for Basic Cable, can we sign up separately?


I have a question that isn't covered on this list. What can I do?

Is DVR available at Heritage Grove with digital cable services?

Is there a disconnection fee when canceling my services?

Is there only one type of digital cable package I can sign up for, or
are there different packages?


My Cable Box is not working? (Heritage Grove only!)
What are Parental Controls and how do I set them?




What channels currently offer High Definition (HD)?
What if I have a digital cable ready TV? Can I get a cable card
instead of a set-top box? If so, what is the cost?
What if I'm receiving error codes on the digital box (Heritage
Grove only!)

What is a good rule of thumb when setting up your digital box?




What should I do if my cable is not working?




When do I return my cable box?

Where do I return my cable box?
Why am I being charged for Pay Per View movies from months
ago?
Will I be charged for cable repairs?

Will my invoice from ITS be mailed to me or available online?
Are your channels fuzzy?




Does my cable TV service automatically disconnect after each
semester?




Does the DTV transition affect TV sets that are connected to
Seminole Cablevision’s cable services?
How do I cancel or disconnect my cable TV service?




How do I program my TV for Cable?
What do I need to do on the FSU campus to be ready for the end
of analog TV broadcasting?




What do I need to know about connecting my cable to my
television?
What if I'm moving rooms/halls and want to activate cable in my
new room?
What if I'm moving rooms/halls – does my P.O. Box change?




What if I'm not receiving all the channels?
What if I'm only receiving Channels 2 through 13?
What if I still need to submit a repair ticket?
What is the line-up for Basic Cable and Digital Cable?




When is cable connected?
When is the activation fee waived for Cable services?
Where do I purchase cable wire to connect my cable tv?

Who is eligible for Student Cable?
Will I receive digital or high definition channels on campus?
How do I sign up for cable?




What do I do if I'm receiving channels 2-13 or approximately 20
(or less) channels, I am getting a CATV signal, but the TV is set to
receive an Air or Antenna signal.
What do I do if I'm receiving channels 2-13 or approximately 20
(or less) channels, I am getting a CATV signal, but the TV is set to
receive an Air or Antenna signal.




What if I am signed up for CATV?




What if I am signed up for CATV?
What if I signed up for CATV, received a tag on their door and I'm
still not receiving channels?




Can't make a long distance call from my office phone?




How do I make an international call?

How do I place a long distance using SUNCOM or Authorization
code?
How do I use the Calling Card to dial long distance?
I forgot my PIN number, what can I do?
I need to change my Class of Service or my phone has the wrong
class of service. How can I do that?




What are the long distance calling rates for Calling cards?

What is Class of Service (COS)?

What is the limit for Departmental Calling Cards?
What long distance options are provided to Departments?




How do I assign users to specified cell phone numbers within my
department?




I am no longer the Budget Manager for this department or cell
phone. How do I change this information?

I am the Budget Manager, but want to delegate the resposibility
for assigning users to specified cell phone numbers.
I assigned users to cellular numbers within my department in the
cellular monitoring tool. Why doesn't my invoice reflect this
change?

I don't see one of my cellular phones in the cellular monitoring
tool. Why?
I have a cell phone that is shared by two people. How should the
phone association be handled for this?


My department's data device (blackberry, treo, etc.) didn't appear
in the cellular monitoring tool. Why?

Where can I find the cellular phone policy?




Why was the Cellular Monitoring Tool created?
See: "Classroom Support" under "Classroom Technology"




What do I need to know about Technology Enhance Classrooms at
FSU?
Can I use Outlook 2003/2007 to access myFSU?




How do I import my mail client email, contacts, or calendar into
myFSU?




How do I set up contacts synchronization on a Windows Mobile
6.0 phone?
How do I set up Entourage for access to my myFSU account?
How do I set up IMAP e-mail on a BlackBerry?
How do I set up Mail for Mac OS X for IMAP4 access to my myFSU
account?
How do I set up Microsoft Outlook 2010 to access myFSU using
IMAP?
How do I set up Mozilla Thunderbird for access to myFSU?
How do I set up my Droid to access myFSU?




How do I setup myFSU account on my mobile device?
How do I set up my iPhone/iPad to access myFSU?
How do I set up Opera to access my e-mail account?
How do I set up Outlook 2003 to connect to my my.fsu.edu
account using IMAP?
How do I set up Outlook 2007 to access myFSU?




How do I setup Outlook 2007 to access myFSU using Exchange?
How do I setup Outlook 2010 to access myFSU using Exchange?
How do I set up Outlook Express access to myFSU?
How do I set up Windows Mail(Vista) for access to my e-mail
account?
How do I transfer my calendar items from the old email system
(JES) to my.fsu.edu?

Must Outlook be setup on my computer to use myFSU?




My settings are right but I keep getting errors sending e-mail.




What are my Server Settings?
Why is FSU not supporting POP3 on myFSU?




Having general problems with COLD?
How do I access the reports located in COLD once I have a user
name and password?


How do I add more TSO / NWRDC reports to COLD?

How do I gain access to COLD?




How do I sign up for Comcast High Speed Internet?


How much does Comcast High Speed Internet cost?
If I use Comcast, will is still be able to access my Library and/or
office network files remotely?
If my Department orders Comcast High Speed, what are some
features of this service?

Can I access AOL Instant Messenger in the public labs?

Can I install my own software in the lab?
Can I use your stapler, tape, paper clips, scissors, etc?

Do the labs have PCs that are prioritized for users with disabilities?
How can I make compliments/complaints/comments/suggestions
about the labs, their monitors, or the hardware and software?

How can I save my documents in the lab?


How does an instructor get software for a class installed in a lab?




How do I contact Lab Support?

I need computers for my class. Can I hold my class in one of the
computer labs?
What are the hours of operations of the computer labs?

What computers and software are in the public labs?




What do I do if I lose something in one of the labs?

What do I do if my FSUCard doesn’t work?
What software is available for use by students with a disability?




What software is available in the labs?




Should I buy a new computer?
Should I buy a printer?




What can I do to protect my computer?




What if I can’t access the Internet ?
What software should I have for my first year?




Where can I find a list of all list serves on campus?




Whom can I contact for help with general computing, networking,
and my FSU accounts?
Why a digital flat-screen monitor for desktops?




Do you have a Toll Free Meet Me Conference?




How do I use the Meet Me Conference?
How many participants can I have on a Meet Me Conference?




How much does a Meet Me Conference cost?




Is there any Meet Me Conference equipment required or available
to rent?
When can I request a conference? How many day in advance
should I request a conference?




What do I need to know about curriculums and general questions
in regards to the Registrars Office?




How can I receive help regarding Business Objects?
Where can I find information about circuits?




I have problems with my Department's Cable TV service.




How does Automated Directory Assistance work?
How do I change my Departmental Listing in the Seminole Guide?




How do I change my personal listing in the Seminole Guide?




How do I get a printed copy of the Seminole Guide?
I have a nick name. How may I get that included in the Speech
Recognition System?




Is the Seminole Guide available online?




My name is not in the Speech Recognition system. How can I add
it?
What if a listing is incorrect?




What if I have problems with Automated Directory Assistance?




What is Automated Directory Assistance?
Where does the phone listing information come from?




Are there any additional charges that can be incurred when using
the Reservationless service?




Can anyone outside of Florida join my conference?
Can I monitor the participants that have joined my conference?




Can International callers join my conference?




Can I require that participants enter a Security PIN before joining
my conference?
Can I speak to an Operator if I need one?




How do I setup a Reservationless conference call?




How do I sign up for the Reservationless Conference?
How long will it take to setup my Reservationless account?




How much does a CD recording cost?




How much does it cost to archive a recording?
How much does it cost to record a conference?




How much does it cost to stream my conference?




How much does it cost to upload a presentation?
How much does Post Conference Email Notification cost?




How will I be billed?




May I change my Conference Code?
May I change my Leader PIN?




What if I forget my Conference Code and Leader PIN?




What is conference Quick Start?
What is Reservationless conferencing?




What is the cost to order a transcription of the conference?




What is the rate for this service?
What is the Reservationless Moderator website?




What’s a conference code?




What’s a Leader PIN?
What’s an owner number?




What’s the maximum number of participants I can have on a
conference?




When will I receive my wallet card?
Can browsers other than IE be used with this service?




Can Macintosh/Apple computers be used with this service?




Have trouble viewing TIFF documents?
Having problems viewing documents?




How can I access Cyberdocs/Hummingbird?




How do I gain access to the documents OTHER THAN Financial?
How do I gain access to the FINANCIAL documents?




In order to use this service, what are the requirements?




Need Access to the Document Management System?
Need to subscribe to the Imaging mailing list?




Should my department use Document Management?




What’s in the name? Is it not just document management?
DNS: I need a DNS Entry Added




See: "Domain Name Service (DNS) Server" under "Network"




The DNS servers are not working
What are the DNS Servers at FSU?




How can I share a file that is too large to send by email?




How can you send a file to an @admin.fsu.edu email address?
We had a remote user complain that she was unable to send a
36GB attachment to someone at FSU. We don't have a copy of the
error message she got, but we were told it said to contact IT Help
Desk. Is there a size limit for email processed by FSU and, if so,
what is it?




What is Dropbox Utility?




What is the maximum size that can be sent?
Can we request generic admin accounts?




Is the spammer using my account?




So what can I do about it?
What are some good filters to use?




Why is it so hard to filter all the bounces?




How do I become a new customer for the Rightfax System?
How do I create a folder within my Rightfax Fax Utility?




What if I'm unable to login to Fax Utility from my desktop?




Can I have more than 10GB mailbox quota?
Can I link directly to SkyDrive files? (Send a link to other people?)




Can I sync the new myFSU mailbox to my mobile devices?




Does myFSU offer junk mail and virus protection?

Does myFSU offer spam and phishing protection?
How big can attachments be in my e-mail? What's the maximum
message size that's allowed?




How do I access my Sky Drive using the "low vision" option in my
my.fsu.edu account?




How do I check my mailbox quota?
How do I forward myFSU Email to another e-mail address?




How much mailbox space will I have?




I already have another email account (gmail, yahoo, hotmail, etc.),
can I access all of my mail from one place?
I already have a WindowsLiveID, can I combine my personal and
University identities?




What are some of the features of the new email system?




What features does myFSU provide?
What is a Sky Drive?




What is the total number of recipients I can send email to?




What is Windows Live Mesh? How do I set it up?
What type of file attachments are allowed?




What web browsers are supported by the new web email system?




Why did FSU select Live@edu for this service?
Will I be able to see the faculty and staff contacts in the myFSU
directory?




Will my email content be treated as private by the University and
Microsoft?




Am I automatically issued an FSU Admin (Exchange) Email account
when I request an FSU AD account?
How do I find my FSU Active Directory (FSU AD) User ID and
Password?




How do I request an FSU AD account?




How do I sync my FSU AD password with my FSUID password?
What are the benefits of an FSU AD account?




What is an FSU AD account?




How can I forward my Admin/Exchange Account?
How do I request an Admin email account?




Student Admin Accounts




Which domains are maintained by Information Technology
Services?
Are all .rar files stripped from the mail server? And what about
other compression formats?




Can calendar invites be exchanged between the JES (@fsu.edu)
and Exchange (@admin.fsu.edu) email servers?




Can I access my E-Mail account from out of town?
Can I keep my FSU email account (JES email) when I graduate from
FSU?




Can retirees activate their FSUID and get an email account, the
same way that employees and students do?




Do retired FSU employees get to keep their JES and Exchange
email accounts after they retire?
Email Privacy.




How can I add my JES Calendar into Thunderbird?




How can I keep my student email address, now that I'm not a
student but an employee at FSU?
How can I set up my JES or FSU email account in Microsoft
Outlook?




How can I set up personal mailing lists (email lists with multiple
addresses on them)?




How can I transfer my FSU (JES) emails to my hotmail account?
How do I configure my email client to access my FSUID@fsu.edu
account?




How do I create a folder within webmail to organize my emails?




How do I create a new email account?
How do I export my contacts from Outlook into my
FSUID@fsu.edu email account?




How do I forward my email using FSUID Identity Management?




How do I forward my FSUID@fsu.edu email account?
How do I make a Signature in Webmail?




I am a former Student/Employee, how can I access or forward my
FSU email?




I am having a problem opening some (but not all) of my received
and sent messages in webmail.
I cannot access my FSU email account via webmail or browser. I
am being redirected to some unknown site when trying to log in.




I can't figure out how to make the From: box in my email use my
nickname instead of my real first name when sending mail through
webmail.




I don't understand how I'm suddenly using so much of my "quota
space." I've been using this email for the past 3 years and have
deleted tons of stuff to try to come to compliance, yet the
percentage hasn't changed a bit.

Is it possible I have one extremely large email that's doing this?
If I use Eudora and have a problem, who do I go to (since the
University doesn’t officially support this program)?




I have an FSUID, but no email address. Why?




I have deleted almost all read messages, how do I permanently
delete them to free up used quota space?
I'm a student and I deleted an email and it's no longer in my
"Trash". Can you retrieve it for me?




In my personal page, my main email isn't updated. How do I
update it?




 I somehow changed my webmail settings: there are now two
columns that show the date of messages. This is not expected. If
this can be changed back or reset, please help me in doing so.
My employment with FSU ended, but I have some projects to
complete. How long can I continue to access my email account?




Vacation Notification for JES accounts.




What are the outgoing port numbers that I need to use when
setting up another program (like Outlook, Thunderbird, Eudora,
etc) to access my FSUID@fsu.edu account?
What are the server space quotas for JES email accounts?




What if I forgot my FSUID username or password or my FSU email
address?




What if I just stopped receiving email messages (Webmail) in my
inbox today? What can I do to get this fixed?
What if I'm using an email editor on one machine at home and I
check my FSU email (JES) when I get to work and it's deleted?




What is the file size limit on attachments in Outlook?




What is the incoming server for FSUID@fsu.edu email accounts?
What is the size limit for email messages?




What outgoing server should I use to set up an external email
client for my FSUID@fsu.edu email account?




What's the difference between an IMAP and POP mail server?
When I send emails from my FSU email account in webmail, it
shows the sender address as xxxxx@ms3.ucs.fsu.edu. Why? OR I
use webmail to send email, and people get bounce messages
when they try to reply to my emails. Why?




Which mail domains are maintained by Computing Technology
Support (CTS)?




Which would be the best substitute email client for Eudora users?
Why am I experiencing problems using webmail through AOL?




Why am I having problems with composing emails in webmail?




Why don’t I have a webmail tab in Blackboard?
Why isn’t Eudora supported anymore?




Why is the webmail link in Blackboard broken? When I am logged
in to Blackboard and click on the webmail link in the upper right
corner, I get an error of "Sun Java Systems Accesss Manager: No
such Organization Found".




Can I change my FSUID?
Can I have a nickname for my OMNI account?




How can I change my Garnet or Mailer password?




How can I change my Outlook/Exchange "admin" or "admin2k"
password?
How can I obtain a Guest FSUID?




How can I remove my nickname from my FSUID profile?




How can I reset/manage my FSUID password?
How do I change my name in FSU's systems if I'm a student or
employee?




How do I create an FSUID?




How do I get a username and password for logging
campus.fsu.edu (Blackboard)?
I entered the wrong name while setting up the FSUID or I need to
update my application with my new name.




I have forgotten my FSUID password to log into blackboard or
check my email. How do I get the password for the FSUID?




I only know my SSN and my FSUCard number, and I cannot login to
pay fees. What can I do?
Need help with username or password?




Upon authorization, how do I submit a FSUID change request?




What are the requirements for an FSUID/Admin password?
What do I need to know about FSU activation for Employees only?




What if I lose my password?




What if I'm a FAMU Student that's enrolled in the FSU Engineering
program and I'm trying to obtain an FSUID account? How do I go
about doing that?
What is "FSUID"?




What should I do if my FSUID works for everything except for
OMNI?




What will my FSUID be?
When can I activate my FSUID?




When do I get an official FSUID once I’ve been accepted as an
incoming student?




Why do I get "Password Incorrect" when I try to login to FSU
Online (Blackboard)?
Your request could not be processed. Reason: Login Failed.
*Faculty and Staff*




Solving: For tickets that they can’t log into OMNI and you pull
them up and they’re not showing in the Employee Database:




At what point will my device disconnect from the FSUSecure
network?
Can I still use the FSUWIN wireless network?




Can Xbox or Wii (or any gaming device) use FSUSecure? (in case of
some outdoor event)




Do I qualify to use the FSUSecure SSID Wireless Network?
Do I qualify to use the FSUSecure Wireless Network?




How do I find my FSUID (FSU Identity) Username and Password?




How many devices using the same credentials (login information)
can use the FSUSecure network at once?
I have logged on to FSUSecure previously but now my computer
says "unable to connect to FSUSecure"




What happens when if I am not longer a student or employee of
FSU. Can I still login to FSUSecure if they come back on campus?




What Username and Password do I enter to connect to
FSUSecure?
What User name and Password do I enter to connect to the
FSUSecure Wireless Network?




Will the speed of FSUSecure be any different than FSUWIN?




What is my FSUSN and how do I see it?
Solving: For questions about the FSUSN:




See: "Guest/Visitor Access to University Computing Res." under
"Support Services"




Can the Help Desk fix my computer if I bring it in?
How can I contact the IT Help Desk?




I can’t find the answer to my question here.




See: "Help Desk" under "Support Services"
See: "Help Desk" under "Support Services"




See: "Help Desk" under "Support Services"




What are the hours of operation for the IT Help Desk?
What type of support does the IT Help Desk provide?




What is Heritage Grove?




Are Digital Cable and HDTV the same thing?
Can I get a cable card instead of a set-top box? Are cable cards
available in Heritage Grove?




Do I have to buy a Digital TV to receive Digital Cable?




Do I have to sign a new contract for cable each semester?
Do I have to subscribe to digital cable to get HDTV?




Do I need a separate Digital Cable box for every outlet in the same
apartment?




Do I need a special HDTV cable box to get HDTV service?
How can I pay a bill?




How can I receive my Digital Cable Box?




How does Digital cable compare to Basic Cable?
How do I disconnect my Digital Cable?




How do I get Digital Cable? How do I sign up?




How do I order Pay Per View Movies?
How do I properly connect my digital box to HDTV?




How do I set up my digital box (Heritage Grove only!)




How do I turn my Cable on?
How do I upgrade my cable services from basic to digital?




How much is basic cable?




How much is Pay Per View?
How much will it be if I do not return the box? (Heritage Grove
only!)




How should I position my digital box?




If I choose to disconnect Digital Cable (or get disconnected for
nonpayment), what happens to the equipment?
If I want to disconnect my digital services but want to keep basic
services, what do I do?




If I want to pay for Digital Cable in my room, but my roommate
only wants to sign up for Basic Cable, can we sign up separately?




I have a question that isn't covered on this list. What can I do?
Is DVR available at Heritage Grove with digital cable services?




Is there a disconnection fee when canceling my services?




Is there only one type of digital cable package I can sign up for, or
are there different packages?
My Cable Box is not working? (Heritage Grove only!)




What are Parental Controls and how do I set them?




What channels currently offer High Definition (HD)?
What if I have a digital cable ready TV? Can I get a cable card
instead of a set-top box? If so, what is the cost?




What if I'm receiving error codes on the digital box (Heritage
Grove only!)




What is a good rule of thumb when setting up your digital box?
What should I do if my cable is not working?




When do I return my cable box?




Where do I return my cable box?
Why am I being charged for Pay Per View movies from months
ago?




Will I be charged for cable repairs?




Will my invoice from ITS be mailed to me or available online?
Can callers from FSU's campus dial the last 5 digits of my assigned
number, through Information Technology Service, to reach me?




Can I have a phone line in my own name?




Can I use a single line for both the alarm (panic button) and my
phone, or will I need two lines if I want to use both of these
services?
Do I have to sign a new contract for phone service each semester?




Do I need to have voicemail? What are the voicemail rates?




Do I need to request a phone line from ITS for my alarm (panic
button), or will the monitoring company request the line?
How do I check my voicemail?




How do I find out what my phone number is?




How do I sign-up to have my alarm (ie. panic button) monitored?
How much is the basic phone service?




Is there a fee for alarm activation, and will I be charged after that?




Is there an activation fee for the phone service?
Is there somewhere that I can get dialing instructions for my
calling features?




What can I do if I forget my passcode?




What can I do if my alarm (panic button) is not working correctly?
Is there a charge for repairs?
What should I do if my phone isn't working?




Why do I need a phone line for my alarm (panic button) to work?




Apogee services both apartments and Heritage Grove. Can I use
the same account?
Compared to other providers, what value-added features are built
into my internet service at Heritage Grove?




Do I need to login every time I get online?




How can I connect my video game system, iPod, iPhone, TiVo, or
similar device?
How can I get in touch with Apogee?




How do I connect to the Internet?




How do I setup an account?
How do I sign up for Internet Service at Heritage Grove?




Is wireless available at Heritage Grove?




What devices are not permitted on the Apogee network?
What happens if I forget or lose my username and password?




What is the connection speed for my internet connection at
Heritage Grove?




What is the cost of Internet Service at Heritage Grove?
Who can I give feedback to about my services?




Who do I call for Internet problems?




Will there be a rate increase in 2010 for internet servcie at
Heritage Grove?
How do I renew my IP address




I need a static IP address for my Machine




IP Addresses: I need more IP addresses for my department
What IP addresses are on my VLAN




What is an IP address?




Are students safe in the dorms during severe weather?
I’m enrolled in a Distance Learning Course but have lost power
and/or online access at my home due to a hurricane. What do I
do?




My son lives off campus and is uncomfortable about staying in his
apartment if a hurricane impacts the area. What should he do?




What if special circumstances warrant missing class?
Will Tallahassee be evacuated in the event of a hurricane?




How can I find information about Admin accounts for the College
of Law School?




Are fonts and typeface software subject to the same rules as other
software?
Are software copyrights applicable only in the United States?




Can I give or sell a "backup copy" of a licensed program to other
people?




Can I loan software I have purchased myself?
Can I purchase a single licensed copy of a piece of software and
load it onto several machines?




Can I rent a piece of software?




Can I take a piece of software owned by the University and install
it on my personal computer at home if instructed by my
supervisor?
Does registration always make a license and user legitimate?
Who should register the license for new software acquired
through the University?




Does that mean I cannot take software between work and home
and vice versa?




How can I learn whether the software I use at work is compliant
with licensing agreements?
If I was instructed by my supervisor to install unlicensed software
on to a University owned computer, who could be held liable?




If software is not copy-protected, do I have the right to copy it?




If the University or I paid for the software, don't we own it and
have the right to use it any way we want?
Is it legal to install an original equipment manufacturer (OEM)
version of software on a computer other than the one in which
the software came with?




Isn't it legally "fair use" to copy software if the purpose in sharing
it is purely educational?




May I copy software that is available through facilities on campus
so that I can use it more conveniently in my own room?
What are the maximum civil penalties for copyright infringement?




What are the maximum criminal penalties for copyright
infringement?




What do I need to know about software and the U.S. Copyright
Act?
What is Software Piracy?




When the University purchases software, who owns it?




How long do I have to wait after I reset or activate my FSUID
before I sign into OMNI?
I cannot log into OMNI - Existing Employee.




I cannot login to OMNI- New Employee.




I was logged into OMNI and then it kicked me out. Now I can't log
back in.
When I log into OMNI, I get a white flashing screen that doesn't go
anywhere.




What if I had (1 or more) garnet account(s), and I already had a
mailer account?




How do I get a NWRDC ID or how do I get application access?
What do I do if I forgot my NWRDC password?




What if I'm receiving a password violation in NWRDC? What can I
do to resolve this?




What is NWRDC for?
What should I do if I'm locked out of NWRDC?




Who can reset NWRDC passwords?




Who uses NWRDC?
How many times am I allowed to install the software from the
"Work at Home" media?




If I do not receive my ordered products in a timely fashion, who do
I contact?




In order to perform the OS Upgrade to Windows Vista, what is the
oldest version operating system that will successfully upgrade to
Vista?
What if I purchase a Work at Home installation set and then at
some point in time, I am no longer an employee of Florida State
University?




What is the process for purchasing “Work at Home” media?





What is the “Work at Home” option?

What products am I able to choose from under the “Work at
Home” option?





Who is eligible to participate in the Work at Home Option?




Why can’t I just use the media and authorization codes that were
provided for on-campus upgrades for Work at Home use?
Can I access HummingbirdDM on a MAC?




How do I log on to OMNI?




Have any other universities done this?
How can I get help with the new myFSU service?




How do alumni/previous students activate myFSU accounts?




How do I access my new myFSU email mailbox?
How do I access my old mailbox?




How do I contact Microsoft Support for technical questions
regarding myFSU (@my.fsu.edu) accounts?




How do I create and access the myFSU account?
How many aliases can I have?




How will this affect my current email?




If I am a FSU employee and also a student, do I get two mailboxes?
I'm not receiving / seeing some of my email. What do I need to
do?




I'm unable to log out of myFSU using Safari.




Is our student email system out-sourced?
What happens to my Address Box / Contacts in the current
mailbox?




What happens to my calendar items in the current mailbox?




What happens to my myFSU email address and mailbox after I
graduate or leave the University?
What is changing?




What is myFSU?




What user ID and password will I use to access the myFSU
services?
What will happen to my old email address?




What will happen to the email messages in my current mailbox?




When I try and compose a new e-mail, nothing happens.
When should I move to the new email service?




When will alumni start using this new email system?




When will @fsu.edu (JES email accounts) forwarding end?
Where can I find help/support from Microsoft?




Who is this new email system for?




Who qualifies for a myFSU account?
Why is it changing?




Will I keep the same e-mail address even if I am not enrolled every
semester?




Will I lose my alias/vanity e-mail address?
Will my e-mail address change?




Will official University email communications to students be sent
to my new myFSU mailbox?




Will the staff and faculty see student contact information in the
FSU (Exchange) email directory?
Can I use my Gaming system (Nintendo Wii, Playstation, Xbox or
other) in the Residence Halls to play online?




Do I need to register my gaming system if I'm living on campus?




How can I find the MAC address for my gaming system (Nintendo
Wii, Playstation, Xbox)?
How can I register my XBOX?




What if I have a Wii or a Playstation 3? How do I register my
system




What is a MAC address?
Where can I go online to register my gaming system?




Bandwidth Shaping/Slowness: My P2P traffic is not working very
well (Bittorrent, e-Donkey, etc)




Firewall: My FSU Firewall is not working
VLANs: How do I get a new VLAN for my department?




What is a MAC address




Does ITS charge for departmental network support?
Does ITS offer support to departments without a SLU?




How does a department request support from ITS Engineering?




How do I check the status of a network repair ticket?
How quickly will ITS respond to departmental service requests?




If I am not satisfied with the support that I am receiving from ITS
Engineering, how do I escalate a problem?




What if I am a departmental ITS support representative and I have
an urgent problem and need immediate technical assistance.
What if my departmental ITS support person is unavailable?




Who is responsible for supporting departmental networks?




Who should I call if I have a network problem?
How can I change my Novell Netware password?




After signing on to OMNI, i see no place to LOGOUT.




Am I allowed to view roles in the no-OMNI roles category?
As a former employee, how can I access the information in OMNI?




Can part time employees access OMNI?




Can passwords be shared or reused?
Has the OMNI online role request (eORR) application changed?




How can a non-employee access OMNI to search for job openings
at FSU?




How can I request security for OMNI?
How long do I have to wait after I reset or activate my FSUID
before I sign in to OMNI?




I am receiving runtime errors. Is there anything I can do to prevent
this?




I can't log into OMNI and I have to enter my time/leave today.
I'm a new employee and can't login to Omni.




Is there a way to extend the time out in Omni?




I was logged into OMNI and then it kicked me out and now I can't
log back in.
My department has some pretty old computers. Will we be able to
run the OMNI system?




We have hired a new sr. program assistant and I now have new
roles. How do I request security changes and add her to all
eprocurment and travel requests, including blankets?




What browsers are supported for use with the OMNI system?
What in OMNI can I not change?




What is the procedure for updating the alternate user function of
workflow if someone is unable to designate for him/herself (is
unavailable)?




What is the Web Learning Assistant?
What is this "Sandbox" that I keep hearing about?




When accessing OMNI with the Mozilla browser, the system looks
different and I am unable to access certain features. What is the
problem?




When I am in the OMNI System, I will try to enter data and I get
“kicked back” to a different menu or sometimes to the login
screen. What is going on?
When I click “help” in the OMNI system, a window opens for the
Web Learning Assistant, but then nothing happens. What should I
do?




When I log into OMNI I get a white flashing screen that doesn't go
anywhere.




When should I use the New Window hyperlink in OMNI?
Where in OMNI can an FSU employee go to update their
information or check their paycheck?




Where online can I find information about the different sections
and features in OMNI?




Who can I call if I have questions about the different features
within OMNI?
Why can't I use my browser back button in the OMNI system?




Why can't I view the OMNI Job Aids?




Why won't the WLA open for me?
Will Safari web browser be supported under the OMNI system?




Will the OMNI System work on a Mac?




Will the OMNI System work on a Mac? My entire department is
full of Mac users.
How do I add, change or disconnect a ITS departmental service?




How do I cancel my Departmental order?




How do I check the status of my Departmental order?
How many days in advance should I place a Departmental order
for work to be done?




What happens after I submit my Departmental order?




What kind/models of phones can I use?
When will my Departmental order be completed?




PA - admissions password:




PA - Reset password:
How do I get started as an instructor?




How do I register the device on Blackboard?




How do I type in my FSUID into the device?
Is there 1-on-1 support for instructors?




Is there any where else on campus that helps users get started
with the PRS system?




What is my clicker's radio ID?
How do I forward my telephone line?




How do I unforward my telephone line?




I am getting harassing or life threatening phone calls?
To set the time and date on your M5316:




What phone features are available?




Doesn’t my tuition money already pay for this?
How do I put money on my card?




Is five cents a page a fair price?




Shouldn’t the technology fee pay for this?
What happens if I get a bad printout?




What if I accidentally print the wrong thing?




What is the money going to be used for?
Why do we have to start paying for printouts?




How do I get phone service in the residence halls?




Is local phone service provided in Residence Halls?
Can I bring my computer and are the rooms wired for internet?




Can I download music and movies? Can I host a server? And why?




Can other protocols than TCP/IP be used?
Can you share files on a network?




How can I repair my connection on Windows XP?




How can I set up my computer to get internet in my room?
How do I access the internet from my Residence Hall?




How do I configure the connection?




How do I renew my IP address?
How many different ways can I be blocked from using the Network
on Campus?




I’m getting limited to no connectivity when I try to connect to the
internet in my dorm?




My connection appears to be slow, why is this happening?
What does my Ethernet cable look like?




What do I do if I’ve been blocked?




What is FSU doing to correct the bandwidth/connections speed in
the Residence halls?
What is the connection speed in the Residence halls?




What kind of connection will I have in the dorms?




What kind of PC or computer specifications does FSU require to
connect to the Internet in the Residence halls?
Whats the difference between static and dynamic IP’s?




Which residence halls use wireless connections?




Who do I contact when there is a problem with my ethernet jack?
Who handles advanced networking?




Who is responsible for the safety of my computer files on the
network?




Why am I on the blocked list?
How do you connect to garnet or mailer via SSH?




I have uploaded my files to my SSH website, but anytime I try to
look at the page in my browser I get a "Forbidden" error message,
why?




Secure Shell Login - I am a returning student so my e-mail was
changed from a garnet account to the new FSUID@fsu.edu
account. How can I login to secure shell once my garnet account
has been changed to a JES email (FSUID@fsu.edu)?
SSH Forgot Password - Could you send me or else reset my SSH
password for username@shell.cs.fsu.edu?




When connecting via SSH why am I being disconnected before
being asked for a password?




Why can't I, a student, login via SSH on the garnet server?
When logging on to share point, I need to re authenticate each
time I move from one page to another in share point. For example
moving from "my issues" to the a particular issue id requires
authentication.




How does a SLU customer report a network problem or make a
service request?




How do I check the status of a repair ticket?
How do I escalate a problem, if I am not satisfied with the support
that I am receiving from ITS Engineering?




How quickly will ITS respond to SLU service requests?




How should departments report problems to networking?
What are the advantages of entering into a SLU?




What are the costs associated with a SLU?




What is a SLU?
What services are not provided under a SLU?




What services are provided under a SLU?




How can I connect my Windows Vista or Windows 7 Computer to
the KMS Activation Server?
How long will I be able to acquire upgrades under the Campus
Agreement?




How long will the Campus Agreement licenses be good for?




How will departments be assessed the fees ($100 for PC and $50
for Mac)?
If I buy a software license do I need to purchase media?




If I'm using Eudora on a Mac, what should I do if it asks me to
accept new certificates?




If I order media for my licensed software, how will I receive it and
how long will it take to get it?
If the Microsoft Operating System upgrades are free, how do I get
it installed on my FSU owned computers?




I need the latest Win Mobile 5 admin2k Root Trust Certificate.




Once my department purchases a MATLAB license, how do I gain
access to usage of the software?
Under the Adobe products page; What is the difference between a
new license, uplift license, and conc. license?




What about the computers that already exist?




What is different between the Select Agreement which still exists
between the University and Microsoft, and the new Campus
Agreement?
What is the difference between a license and media?




What is your return/refund policy?




Why are new computers being charged a $100 or $50 fee?
Will I still need to purchase Office products through Software
Licensing?




Will there be a renewal period for Campus Agreement products?




What is an SLU (Service Level Understanding)?
How do I request access to applications under Secure Apps /
NWRDC?




If I’m hearing impaired but do not have a specialized phone, is
there somewhere I can go to access the TDD so I can get some
information on campus?




What does TDD stand for?
What number do I dial for the Nationwide TDD relay service?




Which other departments on campus use the TDD system?




Can callers from FSU's campus dial the last 5 digits of my assigned
number, through Information Technology Service, to reach me?
Can I have a phone line in my own name?




Can I use a single line for both the alarm (panic button) and my
phone, or will I need two lines if I want to use both of these
services?




Do I have to sign a new contract for phone service each semester?
Do I need to have voicemail? What are the voicemail rates?




Do I need to request a phone line from ITS for my alarm (panic
button), or will the monitoring company request the line?




How do I check my voicemail?
How do I find out what my phone number is?




How do I sign-up to have my alarm (ie. panic button) monitored?




How much is the basic phone service?
Is there a fee for alarm activation, and will I be charged after that?




Is there an activation fee for the phone service?




Is there somewhere that I can get dialing instructions for my
calling features?
What can I do if I forget my passcode?




What can I do if my alarm (panic button) is not working correctly?
Is there a charge for repairs?




What should I do if my phone isn't working?
Why do I need a phone line for my alarm (panic button) to work?




A line is reaching a busy signal, but it really is not in use.




Beeps on the line: phone rings every five minutes and when I
answer the call, there is an "electronic device" calling me. It
sounds like a series of beeps on the line.
Can make calls but cannot receive calls




How do I submit a request to get my phone repaired?




I am a new Employee and I need my voicemail passcode reset
I am getting someone else's calls.




I can not hear a dial tone when I pick up my phone.




I hear a busy signal when the handset is lifted just before I hear a
dial tone.
I need to change my Class of Service.




My Display/ Speaker Phone/ Add on Module/ Caller ID is not
working…




My message light is stuck…

No message indicator...
Delayed messages…
The phone rings and no one is there




How can I make a payment for my student?




How can I view my student's grades?
How do I get it?




If a parent has more than one student here at FSU, can they have
third party access to both students with their same email address?




My son/daughter said they gave me Third party access, but I can’t
view it?
What does Third party access allow me to view?




What is Third Party access?




Why can’t you tell me about my student’s bills?
PA - Transcripts:




Solving: When there is a question about requesting transcripts:




How can I find out where a number is without removing it from
service” or “there is a number on my bill and I am not sure who it
belongs to?
Are there any radios I can purchase that do not require a license?




Does ITS provide two way radios?




If I do not have a license but I buy and use radios anyway what can
happen?
I still think a low power radio would work for me. Does ITS still
have to approve.




Why do I need approval from the Information Technology Services
to purchase two way radio equipment or services?




Will Communications obtain a license for our department?
What do I need to know about University Housing?




How do I know if my phone needs to be upgraded?




What do I need to do to get my phone upgraded?
How do I add/update Vendor File Information?




What happens if my phone is lost or stolen?




Where can I find information about Verizon phones on the ITS
website?
Who do you contact if the phone can only dial 911?




Are you an experienced user having problems with VPN?




Can I still access the old VPN?
Can I use the VPN without downloading the VPN software?




Do you need help with your VPN service? Here are some helpful
hints.




Fall semester 2009 troubleshooting connecting to FSU's New VPN
services...
How can I access the VPN if I have Windows Vista?




How do faculty and staff use the VPN?




How do I remote into my computer at work from home?
How do I tell my computer it is OK for it to allow a remote
connectivity?




I receive an error that says "The VPN client agent was unable to
create the interprocess communication depot"




I use the OLD VPN client and I was given a pcf file to install on my
home computer, and given a Profile name too. Where do I install
the VPN pcf file and when do I use my Profile name when logging
into the VPN?
I was here last year and the VPN seems different, I'm having
problems with VPN?




Troubleshooting Remote Desktop Connections




We have a Guest/Vendor that needs access to our VPN services:
What if the user is still having more problems? What other
information does the user need to collect for the IT Help Desk?




What if the VPN disconnects after a short period of time?




What is VPN?
Where is the latest VPN software and manual?




Who can use VPN?




Why would an employee need a Profile and pcf file to access the
VPN?
How do I change my greeting?




How do I know if I have voicemail capabilities?




How do I know if there are messages waiting?
How do I reset my voicemail passcode?




How do I retrieve my messages from Voice Mail?




How do I set up/manage my Voice mail tree?
How do I set up my Voice mail for the first time?




I do not have a phone line?




What do I do if my message light is stuck on?
What do I do if the voice mail light does not blink when I have
messages?




What is a Voice mail tree?




What is the retention time for messages?
What types of voice mail services are available?




How can I redial the last number that I called?




How do I adjust my ringer volume?
How do I forward my calls?




How do I know if I have a message waiting?




How do I program my autodial keys?
How do I unforward my calls?




I don’t see transfer or conference buttons on my phone.




I heard my phone ring but, the caller’s number did not register on
my callers list?
I used the conference feature and dropped out of the call and all
other parties were disconnected.




My display has my programmed keys in English, but the other
items don’t look familiar.




My phone is frozen and I can’t call out.
What does VoIP stand for?




What is the park feature and how do I use it?




When I use my transfer key I can’t connect all three parties
together.
How do I set up a student organization website through Florida
State?




Where can I find information about EZ-Publish?




Where can I find more information on EZPublish for a
departmental website?
Where can I obtain assistance with EZPublish for a departmental
website?




As an instructor, how do I get WebDAV space for all students in
my class?




How do I create a website on myweb.fsu.edu using WebDAV?
How do other people in my department get webdav/myweb
space?




Why change to WebDAV?




Can I downgrade Internet Explorer 8 to Internet Explorer 7?
Can I run 64-bit programs on a 32-bit computer?




Can I run my Windows XP programs on Windows 7?




Can I use my product key on more than one computer?
How can FSU faculty and staff purchase Windows 7 at a
discounted rate?




How can I install Windows 7 to a netbook with no DVD drive?




How can I know if Windows 7 will work on my PC?
How do I get my files and folders after upgrading from Windows
XP or Windows Vista?




Is there a difference between the upgrade and the full product?




What is the difference between the Upgrade and Custom
installation options?
What is Windows XP Mode?




Where can I learn more about Windows 7 from Microsoft?




Will I be able to log into OMNI, Blackboard and/or Webmail?
Will my 32-bit programs and hardware work on a 64-bit PC?




Will Windows 7 come with IE 8?




Are there any other wireless networks that I can use?
Can departments install their own wireless access points?




Can I use wireless in my dorm room?




How can I make sure that I'm connected to the FSUWIN?
How can someone not officially with the University use the FSU
Wireless?




How does a department get wireless installed in their area?




How do I connect to FSUWIN?
How do I find out where there is wireless coverage on campus?




How do I make sure that I have an IP Address to connect to
FSUWIN?




If I am an alumnus on campus and I have re-activated my FSUID,
will I be able to access the Wireless Network?
Is a WEP key needed in order to gain wireless access for devices
such as PDA's and other hand-held devices that can not provide an
option of logging into the wireless network username and
password?




Is it realistic to expect to be able to get the same throughput as
the wired Network?




Is there a map that shows where wireless is covered on campus?
Only FSUWIN is publicly available on FSU Campus




What are other ways to stay connected to FSUWIN (Regarding
Power Settings)?




What do I do if the login screen does not appear?
What do I need to know about FSUWIN concerning drivers?




What do you do if you’re blocked by the wireless network?




What if a wireless user cannot connect to an FSUWIN wireless
SSID, but they are receiving signals from other SSIDs?
What if a wireless user is able to authenticate onto the FSUWIN
wireless network, but they are unable to view web pages, or they
are being directed to a page stating “no access, peer to peer,
etc.?”




What if a wireless user is getting dropped every xxx minutes from
the wireless network?




What if a wireless user is not able to view the web login page?
What if a wireless user is reporting a very weak signal?




What if a wireless user is unable to receive an IP Address?




What is the wireless login URL?
What username and password do I use to access the wireless
network?




What username and password do you use?




Who makes the Network cards and what is the cost of each?
Why am I blocked from the network?




Why am I blocked from the network?




Why can I see the FSUWIN network, but cannot connect?
Why can't I have an https:// website saved as my homepage?




Why does my wireless signal come and go?




Why does wireless work in some places but not in others?
Can my department order Wireless Tokens for a specific event or
specified period of time?




How does my department request Wireless Tokens?




How long in advance do I have to place an order for Wireless
Tokens?
How long will our Wireless Tokens remain active?




How will my department receive Wireless Tokens that have been
ordered?




What are Wireless Tokens?
What does my department do with our Wireless Tokens once we
no longer need them?




What is the cost of ordering Wireless Tokens?




Who in my department is responsible for keeping track of our
Wireless Token usage?
Does the FSU Computer Store Provide discounts?




How does the FSU Computer Store provide service?




What are the benefits of purchasing from the FSU Computer
Store?
What does the FSU Computer Store Service?




What is the FSU Computer Store Contact information?




What items do the FSU Computer Store Sell?
As a student, does my first FSUCard cost anything?




Can I use my FSUCard as a debit card?




How and where do I use my FSUCard?
How does the SmartChip on the front of my FSUCard work?




I forgot my FSUCard #. Can I call someone?




See: "FSUCard" under "Security"
What do I do after I have received a replacement FSUCard?




What do I need to know about my FSUCard and Printing?




What if my FSUCard is lost or stolen?
What is the 16-digit number on the front of the FSUCard?




What is the FSUCard?




Where is the FSUCard Center located?
How can I get access to North American Payroll?




How do Department Reps view salary information for employees?




How do I change my Direct Deposit setup?
I have an employee showing up on the cost center report for the
wrong budget number.




Is there any way to print a report that is similar to the old
department charge sheets to see who got paid?




Is there a "printer friendly version" of the View Paycheck screen
that employees can use to print their own checks?
My paycheck is incorrect. What should I do?




Payroll report needed to provide detail for charges sent to GL -
The reports in OMNI HR do not provide depts with detail of the
transactions on HR_ACCTG_LINE and pay periods as reported in
OMNI HR do not correspond to the time frames the transactions
are send to GL. We need reports that can provide depts with the
detail of charges from HR that they can compare with data as sent
to and processed by GL.




The system will not allow me to access the "view/log trace" pdf
report of payroll charges. I ran the report but am unable to look at
it.
What is the biweekly cutoff time in relation to running payroll?
In other words, how much time in between is there going to be to
do data entry?




What is the FSU-DROP deduction showing up on my paycheck?




What is the proper way to correct a code in a previous pay period?
Where can I view my old paycheck information?




Where is my paycheck? - How do I a get to view my paycheck?




How do I approve the Requisition I just received an E-mail for?
Who do I contact with questions concerning security forms for
access to OMNI Financials, Purchasing and or eProcurement?




Can I make a change request?




How do I cancel a purchase order?
How do I change information in the distribution line: dept fund
project?




How do I do a change request?




How do I make changes to my blanket order after vouchered and
paid against?
How do I unencumber money not used?




I submitted a change order and I want to know when it is done. Is
there a way to track change orders?




We have a Blanket PO and need to add additional money. How do
I do that or do we have to set up another PO?
How to get back into my EMarket order after I’ve submitted to
Omni?




If I am a requester and do not have the "submit to OMNI" button
showing when I am in EMarket, what do I do?




If I am unable to find my requester to assign a cart to, what do I
do?
What do I do if I cannot find specific items in the EMarket catalog
that I need to order?




What is a hosted catalog in the EMarket?




What is a punchout catalog in the EMarket?
What is E Market?




Where do I find the job aids for the EMarket?




Who would I call if I want extra training on the new EMarket?
How do I Unencumber money not used from a PO?




My PO in KK after invoice 0000012291 was paid in the amount of
$2,375, the whole PO amount was unencumbered instead of the
payment amount only.




When is the last day of the Fiscal Year?
How do I dispatch a PO that is needed before the next automated
process?




How can I find Purchasing Policies and Procedures?




How do I find the right category for the account that I have money
available in?
How do I pull preset queries?




I need to know how to find who the Budget Manager and
Authorized signatures are by department in OMNI. Is there a
location I can go to and find this information?

Thanks




In OMNI Financials, who should be listed as a department's
manager (DDDHC) or budget manager? What about authorized
signers? How do we update this information?
Is there a list of the most common ICONs in the Purchasing
Module with descriptions?




What types of employees are associated with the DEPT ID in OMNI
Financials?




When multiple funding numbers are added, the OMNI system
gives error that there can not be more than one end date with
same start date.
How can I close or do a change to my PO?




How can I unencumber money for items not received on PO?




How do I cancel my PO?
How do I process a return to vendor in OMNI?




How do I verify a Blanket Purchase Order partial receipt?




How do I view existing receipts in OMNI for my Purchase Order?
I received a link to OMNI in an email but it did not work. How can I
access this link?




What is a Confirming Purchase order and who is responsible for
filling this information out?




Where can I access a copy of my PO?
Why is my PO in Budget Error Status?




Why is my PO missing?




Can the limits on the p-card be changed?
How do I get a p-card?




How do I get P-Card Training?




What are the card limits?
What can I buy using a p-card? What can I specifically NOT buy?




What do I do if I lose my card?




Can I register as a supplier for more than one company?
Can someone else in my company register also?




I am a supplier and it says I need a code to register. What is that
code?




I am getting am 48,17 error message. What should I do?
I am getting an 10240,61 error message, what should I do?




I am getting an error and I am using my company email address. I
have never registered with FSU . What should I do?




I cannot log in after I have created my user Id and password.
I can’t find the category that I am using what should I do?




I don’t know whether to register my company as a bidder or
supplier.




I don’t see my category code listed? What code do I list?
I forgot my password.




I have forgotten my password and the system is not sending this
to me what can I do?




I have reached the page "Duplicate Information Found". What
does this mean?
I normally do construction does this system work for construction
bidding?




I received an error that my email has already been used to register
in OMNI but I have never registered with FSU?




I received an error “User ID already exists in the FSU ID
management system (3006,119)….” but I have never registered
with FSU.
I received an error when registering that my FEID/ TIN has already
been used what do I do?




I registered as the wrong vendor. How can i correct this?




I registered but I don’t know if the registration worked?
My business is not located in the US and I do not have an FEID
what do I use to register?




My vendor ID is inactive and I am registering as a supplier will that
cause any problems when registering?




The system is not accepting the vendor ID that I was given. Why is
this happening?
What does description mean when I am registering as a supplier?




What is my company's vendor code and ID - we have done
business with FSU before?




When I tried to register, I am getting a message that says the
information I enter is already in system. What should I do?
Why can’t I update my company address?




How can I receive items for the entire department or a select
group of other requesters?




How do I change or correct a receipt?
How do I create additional receipts?




How do I create a receipt after my requisition is sourced and a
purchase order is dispatched to the vendor?




I can not receive on my PO. I get the error message "Invalid
parameter 2 for function ConvertCurrency. (2,116)
RECV_LN_SHIP_WK.FUNCLIB.FieldChange Name:UpdDistQtyC...
May I cancel a receipt received in ePro?




When I try to receive, why do I get an error message saying I am
not authorized to receive?




After saving my Requisition, how can I go back and change my
budget?
Error: PC Bus Unit, Project and Activity are Required (9000,229)
The Business Unit Options for this Projects Business Unit require
that Business Unit, Project and Activity are input.




How can I find my delivery location when searching for it as a Ship
To on the Schedule or Shipping Information pages.




How can I see if my Requisition has a PO?
How do I add lines to a Requisition in e-Procurement?




How do I add shipping line to my PO for AP?




How do I do a Requisition for Services?
How do I edit my Requisition?




How do I enter a suggested vendor in e-Procurement?




How do I find a Requisition number when I only have a PO
number?
How do I find my PO number when I only have a Requisition
number?




How do I find out why my Requisition was returned to me?




How do I find the Account Code for my Category?
How do I manage/review my Requisitions?




How do I select a vendor for my requisition?




How do I split money between multiple budgets on a Requisition?
How do I suggest a Vendor that is not in the system or add a new
Vendor Address to the Vendor file?




How do I use a different Dispatch method on my Requisition/PO?




How large is the Item Description Field on my Requisition line?
How many lines can I enter on a single Requisition?




How to change my delivery location for a particular order delivery
when inputting an order?




How to find a list of my requisitions?
How to make changes to my requisition?




I can’t find a category code for what I’m ordering.




I made changes to my Requisition and now it is not routing to the
appropriate Approvers.
What happens if I choose service instead of goods or vice versa?




What is the Attention Field for in the Defaults when I am entering
a Requisition?




What is the Modify Shipping Address for in the defaults when I am
entering a Requisition?
What OMNI role do I need to be able to approve requisitions for
my department?




What OMNI role do I need to be able to create requisitions for my
department?




When is the last day to submit Requisitions on a Grant that is due
to expire?
Where can I find the Buyer for my Requisition?




Where should I enter comments that are intended for Property?




Why am I unable to have more than one Vendor on a Requisition?
Why did I get the error message "The total distributed qty or
amount does not balance on my Requisition?"




How can I have my official or unofficial transcripts sent to me or
another organization?




How do I reorder my diploma?
If I'm a FSU alumnus, how can I request my transcripts?




I graduated before 1985 and I want to do a graduation check
through Secure Apps. How can I do this?




I was told by the IT Help Desk that I can not request transcripts
online due to my dates of attendance, why not?
I would like to see if a transcript from another college was
received?




Transcript Link




What is the fax number for the transcripts office?
Where can I pay my transcript fee?




Can I rebudget on my award and can I buy a piece of equipment?




Can I request funds for secretarial salary on a proposal to a
Federal Agency?
Can there be more than one Principal Investigator on a proposal?




Do I still need to follow the same Sponsored Research Services
procedures for a small dollar value grant, as I do for a large grant?




How can I obtain copies of program guidelines and forms for
specific grant opportunities?
How do I prepare invoices for my projects?




How long do I have to keep the records of the effort?




How much lead-time is necessary in order for Sponsored Research
Services to provide a through review of a proposal?
I am leaving FSU and would like to transfer my federal grant to my
new institution. How do I do this?




I am not going to finish the program on time. What do I need to do
to get a no-cost extension? And… My grant ends in two months.
How can I get an extension? And… I need to request a no-cost
extension on my nonfederal grant/contract, who do I speak to?
And... How can I obtain a time extension on my award?




If another department within FSU will be spending on my grant,
how do I get their funding to them?
I find that I am exceeding the budget in some categories, what do I
need to do to rebudget my program?




If I submit a proposal electronically to the sponsor do I also need
to route a paper copy?




I have been told that my grant will not get here for another
month, but I want to start buying my equipment (start my
appointment papers) now. What can I do?
I have equipment that was bought under the Grant. Do I have to
return it?




I've been told my proposal has been approved. When can I get a
project/budget number? And… How can I obtain an account
number to start expenditures on my grant?




Since I am the Principal Investigator responsible for the project,
can I sign the Sponsor's Agreement?
The agency only has $50,000 available for my project, but I need
$75,000 to do the work. What can I do?




The proposal requires submitting assurances and/or certifications.
Who prepares those?




What approvals are required for proposal submission?
What are matching funds or cost sharing? Where can I find out
information and help with meeting a matching fund requirement
for my budget?




What are the current staff benefit and indirect cost rates?




What can I do to expedite the proposal process for myself?
What do I need to provide Sponsored Research Services to submit
a proposal?




What if I need to set up my account prior to the Sponsor signing
the Agreement?




What if the funding agency I submit to will not pay full overhead?
What is a subaward or subcontract and who can help me prepare
a subaward/subcontract?




What is excluded from the indirect cost calculation? And… When
do the F&A and fringe benefits get calculated on the account?
AND… When do the fringe benefits and F&A get deducted from by
account?




What is Program Income?
What is the difference between a Sponsored Research Agreement
and a gift?




When do I use the off-campus indirect cost rate?




When is the Division of Sponsored Research office open?
Where can I find help in preparing and writing a proposal?




Where can I find out about funding opportunities?




Where do I obtain grant forms?
Where should grant/contract payments be sent?




Who can help me with electronic submissions?




Who has access to a proposal?
Who is eligible to serve as a Principal Investigator on a proposal?
And...What are the PI's duties? And… What are the duties of a
principal investigator?




Who is responsible for sending the proposal to the Sponsor?




Who prepares the financial reports?
Why can't/shouldn't I show cost sharing in my proposal when it is
not required? It shows the Sponsor that my institution supports
the work.




Why does it take so long for some of my contracts to get approval,
but not others?




Why do I have to get Sponsored Research Services' approval to
submit a proposal?
Can I be an originator and an approver on a travel auth or expense
report?




Can I copy from a T-Auth to do an Expense Report?




Can I save a file folder on my desktop to hold all T-auths, cash
advances, and expense reports for a specific person?
 Per Diem Exp Type - When using the expense type Per Diem and
the billing code In State Travel, the amount does not populate.




Should a TAuth be approved by the Project Manager?




Someone in my department did not receive a paycheck. What
should I do?
When a Department does a T-AUTH on behalf of a faculty
member, will the faculty member have to login to OMNI and
"sign" or indicate that their T-AUTHs and Expense Reports are
legitimate? No one other than the traveler can agree to the
condition statement, right?




When should Fund ID be saved in the traveler's employee profile?




Where should I fax my travel receipts?
Will we be required to amend travel authorization if over amount
like we do TARs?




Can the t-card limits be changed?




For what travel expenses can the card be used?
What is specifically NOT allowed on the travel card?
Solution Details
Each prospective student will need to obtain a FSUID using this form: FSUID Creation
This FSUID will be your email address that you choose to submit your application with. Be sure to remember which email
you used.
If you have forgotten or need to change your FSUID that you used in your application, please go to the following link:
https://admissions.fsu.edu/IS/help/fsuid.cfm




You can complete the application, then contact the Office of Admissions at 850-644-6200 and ask them to update the
student’s record. Admissions will require official documentation.




If you are applying for admissions, your FSUID will be the full email address that you entered for the application. If you
have forgotten this address or would like to change it please call the IT Help Desk listed below.
Please Contact the IT Help Desk at 644-(HELP) 4357
Hours of Operation:

Monday-Friday 8am - 6pm (Observing all University Holidays)
Click this link to go directly to Admissions FAQs: http://admissions.fsu.edu




Go to admissions.fsu.edu




Click here for advising for undergraduates here: http://advisingfirst.fsu.edu/faq.html
Click here for FAQ's: http://registrar.fsu.edu/services/staff/advisors.htm




No. Each department that utilizes one or more of these security systems has a designated Department Security
Representative through whom any requests for changes must be made. The Department Security Representative is kept
apprised of proper procedures for requesting changes.




Most general requests, such as changing the times of alarms, locking/unlocking doors, adding clearance authorization for
individual access, take less than 24 hours to process. More complicated requests, such as adding or deleting security
components are treated as orders and may take up to 6 weeks from the time an estimate is accepted until the time on-
site work begins.
Have you verified with CASS that the individual has appropriate clearance(s) assigned? Is the individual’s card working at
other locations? If so, it is probably an equipment failure. Report the area(s) in an ITS repair request and state that the
user’s card is working at other locations.
Are other people who have authorization also experiencing problems at the same areas? If so, it is probably an
equipment failure. Report the area(s) in an ITS repair request and state that multiple users are having problems.
If equipment failure is not indicated, the individual should be told to have their card checked at the FSU Card Center.
1.All problems should first be reported to the appropriate departmental security access representative.
2.If the departmental security access representative cannot resolve the questions/problems, then the departmental
representative should contact Information Technology Services Customer Care at 644-4357, it-help@fsu.edu, or after
hours contact FSU Police Department at 644-1234.
3.If a card holder wants security access authorization and bypasses his departmental security access representative and
calls directly, she/he will be referred to the departmental representative – and the departmental representative will be
subsequently notified of this person’s request




Repairs are prioritized based on the security of the area. If the area cannot be secured, the repair is handled within 24
hours. Temporary techniques may be utilized to secure the area if required parts are not immediately available. Other
repair requests for issues that do not affect the security of the area are usually completed within 2 business days.
However, if required parts are not immediately available, this time frame may be lengthened up to 2 weeks, based on the
availability of parts. Most critical security parts are kept in stock for emergency repairs.

Estimates are typically delivered to the customer within 2 weeks of the site evaluation. The site evaluation is scheduled
as soon after receiving the order as is feasible and convenient for the customer and usually includes members of CASS as
well as FSUPD. If your estimate will take longer than 2 weeks to prepare, you will hear from CASS as to the issues that are
hindering preparation of the estimate, and you will be given an alternative anticipated date of delivery.
A. The card is not being swiped properly.
1. When holding the card vertically, the picture should be on the top left – the magnetic stripe will be               on
the furthest side from you
2. Place the bottom of the card at the top of the slot/groove on the right side of the gray card swipe reader located on the
wall/post near the door.
    3. Insert the card into the slot/groove of the card swipe reader.
    4. Gently pull the card down thru the slot/groove reader. If you swipe too fast or too slow this may
    cause problems. Treat it as you would a credit or debit card machine.
B. The card is being swiped on an angle and pulled out before it is completely through the card swipe reader.
C. The card holder has not been authorized to have access by the appropriate departmental security representative. If you
believe you should have access contact the department security representative who is usually someone in your Dean,
Director, or Department Head’s office.
D. The card holder received a new card (new employee or lost card being replaced) the same day she/he is trying to swipe
the card for access – it takes one day to activate a newly issued card even when the card is a replacement of a lost card. If
an emergency or sensitive situation exists, contact your department security representative
E. The card swipe reader could be malfunctioning. Report problems to your department security representative, or after
hours to FSU Police Department at 4-1234.
F. If none of the above reasons for malfunction apply the magnetic stripe on the back of the FSUCard is probably
damaged. Sometimes damage is obvious, as in a visible scratch, but sometimes it is not. The card holder should go to the
FSUCard Office (1st floor of Parking Garage on Woodward street next to SunTrust) and have the card checked. If it is
damaged, the Card center will issue a new card – which is free when you present the damage card. A new card issued to
A.New employees must go to the FSUCard Office and have a FSUCard made (no charge for card). Call the FSUCard Center
for specific instructions on documentation that must be presented to obtain the FSUCard. The employee will be
automatically entered into the security access system the night following acquisition of the card. The departmental
security representative must send written authorization to the ITS Security Administrator stating the days/times when this
cardholder is authorized for access, the clearance codes to be assigned, and the name and last eight (8) digits of the
FSUCard number. ALL departmental authorizations MUST be in writing (e.g., memo, fax, or email) by the departmental
security representative and a confirmation will be returned when the person(s) has been entered in the security access
system.
B. Department security representatives are responsible for notifying CASS when employees have left their department
and need access removed.
C.Students who are no longer considered a "current" student will be automatically deleted from the security system. If a
cardholder is both a student and OPS employee, she/he will be automatically deleted from the security system when he is
not a student and not an OPS employee. If the cardholder remains one (student) or the other (employee), she/he will not
be automatically deleted from the security system.
D.Employees transferring to other departments should notify the security administrator to delete the clearance access for
this person in the previous job. The department security representative in the department to which the individual is
transferring should authorize access for this person at the new location.

Access control is any mechanism that controls passage into or out of an area. The FSU access control system, utilizes
hardware and software to automate the process of locking and unlocking doors on schedules, arming and disarming areas
on schedule, and assigning access to areas for individuals during specific times and dates. This enhances security by
eliminating keys and by providing the ability to monitor the security status of doors and areas. The FSUCard is used to gain
access once the required access has been authorized in the access control system.




CASS stands for Campus Access & Security Services
Intrusion Alarm Systems – also known as Burglar Alarm Systems; monitored by FSUPD; installation, maintenance, repair,
and programming by CASS
Campus Card Access Systems –FSU Card for access to restricted areas; monitored by FSUPD; installation, maintenance,
repair, and programming by ITS CASS.

Closed Circuit Television (CCTV) – also known as security camera surveillance; NOT monitored by FSUPD; service includes
DVR recording services and access to live and archived video; installation, maintenance, repair, and programming by ITS
CASS.

Emergency Phone Program – emergency bluelights, elevator phones, and residence hall ring-down phones; occasional
installation, and all maintenance, repair, and programming by ITS CASS.




This indicates the card holder has been granted access and the door has unlocked. The card holder can now pull the door
handle and the door will open. Note, the door does not automatically open; it automatically unlocks so it can be manually
opened. Building perimeter (outside) doors remain unlocked for 90 seconds. All other doors with card access remain
unlocked for 30 seconds. Failure to allow the secure door to shut completely within this time frame will result in an alarm
to the FSUPD and ITS Security Administrator.




This indicates the door will not unlock because of a FSUCard misread (not swiping card correctly or bad card) or the card
holder has not been authorized for access. See more details above.
Common terms pertaining to card access security systems.
1. Armed State – A programmed state of a security component which allows the generation of an alarm in the event of a
security breach. Armed state times are subject to the University Standard Card Access Arming and Disarming Policy as
stated below.
2. Disarmed State – A programmed state of a security component which ignores events that may or may not be related
to a security breach. While in a disarmed state, no alarms are presented to alarm monitoring stations. Disarmed state
times are subject to the University Standard Card Access Arming and Disarming Policy as stated below.
3. Alarm Shunt – a pre-defined programmable period of time when alarms are NOT sent to the monitoring station due to
a legitimate, authorized entry into or exit from an area which is in an armed state. Shunt times are subject to the
University Standard Shunt Time Policy as stated below.
4. Door Forced Open Condition – A condition which, when a door is armed, generates a security breach alarm to the
FSUPD alarm monitoring station. This condition will occur at a monitored door if it is opened without presentation of a
valid authorized card, such as through the use of a key or an actual breaking and entering.
5. Door Held Open Condition – A condition which, when a door is armed, generates a security breach alarm to the FSUPD
alarm monitoring station. This condition will occur at a monitored door if the door is left open for a period which exceeds
the programmed alarm shunt time.
6. Clearance Codes – Software programming which defines where and when a card may be used to access a given area.
Clearance Codes are assigned to individuals based on need as defined by the department, and assignment to a cardholder
Typical components and/or capabilities of card access control systems include, but are not limited to:
1. Card readers – Devices by which access is granted or denied depending on authorized clearance code assignments to
individual cardholders.
2. Request to exit motion detectors – Devices which shunt alarms to allow legitimate egress from monitored areas.
3. Motion detectors – Devices which detect motion within an area when the area is armed and monitored.
4. Glass break detectors – Devices which detect breakage of glass such as that which would occur if a window were
broken to gain unauthorized access to an area.
5. Sirens/Sounders – Devices which emit loud audible sounds for the purpose of alerting personnel that a security breach
has occurred. Such devices may also be placed to deter inappropriate use of “exit-only” doors or to alert personnel to a
door held open condition.
6. System-controlled automatic door locking and unlocking – Programming of the card access centralized software to
automatically lock or unlock doors pursuant to defined schedules and/or as a result of special department requests.
7. System-controlled arming and disarming – Programming of the card access centralized software for the purpose of
generating security breach alarms which are monitored by the FSUPD (armed) or preventing security breach alarms
(disarmed) .
Common terms pertaining to CCTV security systems:
1. University Enterprise Video Network – a secure network owned by the University over which video is transmitted, the
end point of which is a digital video recorder (DVR) on which video is captured/recorded.
2. Archived Video – Recorded video up to 30 days in the past which may be accessed for viewing or downloading to DVD.
3. Frames per second – the number of photographs taken during one second of time. The university standard is 6 frames
per second.
4. Recording on motion – the University standard is to record on motion only. When no motion is detected, no video is
captured and recorded.
5. Archived video storage – Video which is captured and retained for viewing on the centralized enterprise video
network digital recording device(s).
6. Home Area – The view to which a PTZ camera returns after a predefined period of time after it has not been moved to
an alternative view.
Typical components and/or capabilities of CCTV security systems include, but are not limited to:
1. Fixed Cameras – Cameras which are mounted and permanently focused on a given area
2. Pan-Tilt-Zoom (PTZ) Cameras – Cameras which are mounted, focused on a given area as the “home” area, but which
users can move (pan/tilt/zoom) to observe and record other areas within the range of the camera.
3. Digital video recorders – Head-end equipment owned by the University and maintained at the Information Technology
Services which stores recorded video.
4. Camera Web access – the means through which owners of cameras may view live or archived video from their
cameras. Archived video is provided for the immediate past 30 days.
5. “Dummy” Cameras – Camera shells mounted to provide the illusion of video surveillance.
Common terms pertaining to intrusion/burglar security systems.
1. Armed State – A programmed state of a security component which allows the generation of an alarm in the event of a
security breach. While in an armed state, alarms are presented to alarm monitoring stations.
2. Disarmed State – A programmed state of a security component which ignores events that may or may not be related
to a security breach. While in a disarmed state, no alarms are presented to alarm monitoring stations.
3. Locally-controlled – Intrusion/burglar alarm systems are locally controlled at the site of the system through commands
entered into user-accessible keypads.
4. Alarm delay period – A period of time (typically 60-seconds) pre-programmed into the intrusion alarm system which
gives the user time to:
a. Exit the area after arming without setting off an alarm;
b. Enter the area and disarm the system without setting off an alarm.
5. False Alarms – Alarms which are generated due to misuse of intrusion alarm systems rather than by actual security
breaches of areas.
6. Excessive false alarms – Alarms generated due to misuse of systems which result in an on-site visit by the FSUPD or its
representative, and occur in excess of 5 times in any 90-day period of time.

Typical components and/or capabilities of intrusion/burglar alarm security systems include, but are not limited to:
1. Control Panels – Controllers installed at the same site as the other security components in a secure area such as a
telecommunications closet or other inaccessible area which facilitate the communications of alarm events to the
monitoring station via analog telephone line communications.
2. Keypads – Devices through which the area or specific components can be armed or disarmed as needed.
3. Motion detectors – Devices which detect motion within an area where no motion should be occurring due to the
armed state of the area.
4. Glass break detectors – Devices which detect breakage of glass such as that which would occur if a window were
broken to gain unauthorized access to an area.
5. Sirens/Sounders – Devices which emit loud audible sounds for the purpose of alerting personnel that a security breach
has occurred.
Departments. A portion of the Emergency Phone Fee, added to each phone, is used to cover the cost incurred for
maintaining the Blue Lights.
Please view the cost here:http://its.fsu.edu/Communications/Emergency-Blue-Light-Telephones-EBLT/Rates2


Go to this website for details:
http://safety.fsu.edu/EmergencyManagement/fsualert-reg.html
If you have any questions, please contact the IT Help Desk at 644-HELP(4357) or it-help@fsu.edu




Click here for FAQ's on FERPA: http://registrar.fsu.edu/ferpa/apdefault.htm

Click here for Disbursement FAQ's: http://financialaid.fsu.edu/saveatrip/disburse.html


Click here for FAQ's on work study: http://financialaid.fsu.edu/saveatrip/workstudy.html


Click here for FAQ's: http://financialaid.fsu.edu/saveatrip/questions.htm
Click here for FAQ's: http://financialaid.fsu.edu/saveatrip/faq.html


Please refer to Student Financial Services FAQ's here: http://www.sfs.fsu.edu/faq.html




<It is in OMNI HRMS that email addresses can be changed. Log into OMNI and when you get to the portal page in the
Employee Central window you will click the link for Personal Information Summary Scroll down and click on Change
email addresses button. When you are done click the Save button.
One ePAF can be submitted for both. In this instance, the department would enter one line of funding with appropriate
account code for each funding account source. Additional lines are added using the plus sign. To see all lines of funding
on the ePAF, click “view all”. The total distribution cannot be more or less than 100%.


Yes, the names of approvers in ePAF were obtained from the list of approvers in easy. The same list is also used in
eRecruit for job offers. When selecting approvers for a job requisition in eRecruit or for the ePAF approver, the following
applies:

eRecruit – Approver 1 – Will be able to choose from anyone in the organization, but workflow will only work if the person
has the Manager Roles which give them access to the component and routes the workflow to them

eRecruit – Approver 2 – Will be able to choose from anyone with a Recruiter Role.

ePAF – Only approver to be selected is the “VP Approver”, which will be a list of persons the departments have
designated to approve ePAF and Offer transactions.

Enter into the comments area "change salary from annual to hourly, new hourly rate is $X."
1) Originator enters ePAF. Originator may or may not be listed on department table as the Dept Rep or Dept Mgr. (To
see who is listed for your department(s), go to OMNI, Setup HRMS &gt; Foundation Tables &gt; Organization &gt;
Departments, or run the query in query view (under reporting tools &gt; query) called FSU_DEPT_MNGRS).
2) The transaction (ePAFs and eRecruit job requisitions and offers) AUTOMATICALLY (using the Dept Table entries) routes
to the Dept Mgr and the Dept Rep. If the people listed on this table are inappropriate, a request can be submitted using
the HR/Payroll Department Access Request form located at http://its.fsu.edu/Getting-Help/Online-Access-Forms. The
ramifications of changing these people are: (a) These people (and only these people) have view access to all of the
departments employees' personal information. and (b) These people and only these people are in the automatic routing
for HR transactions. Only one of the 2 (Dept Mgr or Dept Rep) has to "approve" the transaction for it to move along to
the next level #3 below. If one approves it, it disappears from the worklist of the other.
3) The originator chooses a VP approver when creating the transaction and it is to this person that the transaction routes
next. (The VP Approver should be the highest level needing to authorize for that department and that TYPE of
transaction. This may be different between departments and may be different for salaried transactions vs. OPS.)
4) Upon approval by the VP approver, if the account code is a sponsored project account code, the transaction will then
route AUTOMATICALLY to Sponsored Research Accounting Services (SRAS).
5) Upon approval by SRAS, if any, the transaction arrives in the worklist for compensation (both HR and Dean of Faculties

Include the period amount in your comments area, especially for sponsored project appointments. Developers are
looking at adding the period amount to the ePAF.
Go to this link, http://www.aim.fsu.edu/manager/pdf/index.html and under Job and Personal Information is the ePaf for
termination.

Navigation: Manager Self Service, Job and Personal Information, Enter ePAF
Step 1 – Enter Last Name (Roe), click Search
Step 2 – Select Employee,
Step 3 – Online Personnel Action Form displays
Step 4 – Enter Transaction Date
Step 5 – Personnel Actions - Select Funding Change and Other (Comments)
Step 6 – Funding Change – Enter Funding End Date (note: Date must match your effective date)
Step 7 – Select VP Approver
Step 8 – Enter Comments in the available space provided.
Enter negative $ -1.77 in Change Amount, press Tab key. The new amount will populate with new desired hourly rate of
$11.55.

ePAF originators should do the funding last when creating an ePAF. This includes doing it after selecting the VP approver.
Soon the funding area will be moved down to the bottom of the form in order to make it more intuitive.
Originators of ePAFs will see multiple lines of the ePAF when the use View ePAF status. This is because they are both
originator and first level approver. Both links lead to the same place.

For the remainder of this fiscal year there is no way to choose chart fields 1, 2 or 3 in HR for personnel action funding.
Once chartfield values can be identified as "HR" related on the Finance side, HR account codes can be built. We hope to
have that in place by July 1, 2005.

When completing the ePAF, the annual amount in the salary area has a different meaning depending on the type of
appointment. This is critical for those who are completing salary changes.
For contract employees (Adjunct Faculty, 9-month faculty, 10-month faculty):
The annual amount represents the period amount. In other words, if they are appointed for one semester, the “annual”
amount equals the amount they will be paid for the approximately 4 month period. Likewise for 9 and 10 month
appointments.
For non-contract employees being paid with an “annual” component but working less than a full year (OPS grads and
other OPS exempt):
The annual amount represents their salary at an annualized rate. In other words, if they are to make $4500 over 9.0 pay
periods, the department should perform the following calculations:
(Period amount / number of actual pay periods appointed) = Bi-weekly amount. (Biweekly amount * 26.1) = Annual
amount.
In the above example: ($4500 / 9.0) = $500. ($500 x 26.1) = $13,050 annual amount to be entered on ePAF/pPAF.
 For all 12-month salaried employees, this should not be an issue. Biweekly amount * 26.1 = Annual Amount.
People entering ePAFs must also go to “Approve ePAF” and approve it before it moves along. This is the point at which
they would print it, get the necessary signatures (which signatures you get is up to the department), and document the
signatures in comments before approving it at the first level.
For the time being (i.e., the remainder of this fiscal year) there is no way to choose chart fields 1, 2 or 3 in HR for
personnel action funding.
Because the HR account codes are created in Financials as full-blown 25 digit data elements, we do not have the ability to
just choose additional values from the chartfields as can be done in financials. We were looking at creating thousands of
additional HR account codes and decided that the burden of the exercise would far out weight the utility of having that
additional information for only the last 6 months of the fiscal year.
Once chartfield values can be identified as "HR" related on the Finance side, Nora believes that the HR account codes can
be built. We hope to have that in place by July 1, 2005.

This is a known problem and it is being corrected.
In the meantime, to give you peace of mind, you may want to run the query called FSU_FUNDING_QUERY to verify that
the data in the system is truly correct. You can find instructions for running this query on our website at:
http://www.aim.fsu.edu/manager/pdf/index.html. The job aid is called "Running a Funding Query."




If you use the dynamic groups, he (as a terminated person) will not show up there. If you pull him up by employee ID, all
of his empl records will show up but you will not be able to enter any time for his terminated appointments.
I talked to Jeannie and she said that quirk was "junky". Which it is but it could be useful in some circumstances.
This form can be found on the Human Resources Forms Index. You can go to www.hr.fsu.edu, then go the the Forms
Index, then go to the Dept. Administrators Forms Page, and go to the Compensation, Attendance and Leave link. The pPaf
is there under "Personnel Action".
Personnel appointments that will be charged to a Project must be approved by at least one person with the role of PI or
Sponsored Project Manager. Persons filling these roles are shown on the Project Team page in OMNI Financials.
OMNI HR's ePAF requires electronic approvals from two individuals. The first approver is the originator (HR Department
Representative). The second approver is the VP Level approver selected by the originator. If neither of these approvers
are listed on the Project Team with the role of PI or Sponsored Project Manager, then the ePAF originator must obtain
Project approvals manually prior to approving the ePAF after origination.
Once manual approvals are obtained, the originator must enter in the Comments section of the ePAF the names of the
individuals that approved the appointment manually. The following language is suggested for use when entering Project
approval information in the Comments: "Project approval received from J.A. Jones." For audit purposes, the HR
Department Rep must maintain appropriate documentation of approvals obtained manually. ePAF's received in
Sponsored Research Accounting Services without approval from the PI or Sponsored Project Manager will be rejected.
All new hires will need to go through eRecruit.
You will need to create a job requisition for each position that you hire new employees into. However, there are some
new hires that do not come through eRecruit at this time. Those include: OPS Faculty, OPS Adjunct Faculty, OPS Grads
and Teaching Assistants, Federal Work Study, Courtesy and Phased Retirees. After more system testing these will be
handled through eRecruit.
There are several options. If multiple supervisors need to handle the recruitment process, then she needs to change the
hiring authority to the appropriate supervisor name and create multiple reqs. The ramifications of this are that if an
individual applies for one of the job reqs and a supervisor wants to hire them under a different job req, the individual will
have to apply for the other job req.
One way to work around this is to tell applicants to apply for all 12 job reqs, which can be done in one step by adding all
12 reqs to job basket and applying one time.




As long as the job requisition remains open, all applicants, including those hired, are going to show up in eRecruit.
Naviagate to: Manager Self Service&gt;Recruiting Activities&gt;Hire Preparation&gt;Review References
Navigate to: Manager Self Service --> Recruiting Activities --> Interviews --> Schedule Interview
*Select a job requistion to schedule an interview by clicking "Schedule Interviews" to veiw or create the Interview
Schedule for that Job Requisition.


Navigate to: Manager Self Service --> Recruiting --> Interviews --> Select Applicant for Interview
* Click a Job Requisition number to "view" a summary or click "Select Applicants" to select applicants to interview.

eRecruit is not working on ANY browser except Internet Explorer at this time. Technicians are working on this to try and
make it work for other browsers, especially Netscape.
Originator The person that adds a new job requisition in OMNI.

 Authorizer The person that has the role in OMNI to approve job requisitions for their department. Also, the authorize can
sometimes be the originator too.

 Employment and Recruitment This is Human Resource staff assigned to assist you with all employment and recruiting
issues.

Go to: www.hr.fsu.edu


Look at bottom left hand corner of HR Web site page.
Click the link for Department Rep on the page.
Look at "white" area of this page, first column, second heading "Employment"
Click on ERS Recruiter

The list of HR recruiters will appear.
There are some new hires that do not come through eRecruit at this time. Those include: OPS Faculty, OPS Adjunct
Faculty, OPS Grads and Teaching Assistants, Federal Work Study, Courtesy and Phased Retirees. After more system testing
these will be handled through eRecruit.
To copy error message in OMNI click on the error message and then hold down alt and press print screen button. Open a
blank word document and edit/paste, then save document. Go to us.fsu.edu/help and login using your omni login and
password. Choose submit ticket and use classic interface. Fill out the ticket then at the end use the attach button to find
the pathway to the file you saved. Submit your ticket and a response will be e-mailed directly to you.




The Identification number in the Vendor file needs the dashes taken out of the TIN number. Please contact Stefanie
Williams of the Vendor File Management Team by e-mail at SWilliams@admin.fsu.edu
A terminated employee only has access to OMNI HR Employee Central through May 1st of the year following termination.
If a copy of his W-2 is needed after this date, the employee must submit a written request to Payroll Services and a paper
copy of the W-2 form will be provided.

Department Reps do not currently have the ability to update personal information for department employees. This is
PeopleSoft as delivered and was bypassed as a modification for Phase 1. There is the possibility it will be reassessed for a
later phase modification, but for now, department reps should help their employees use employee self-service to keep
their campus and personal information up-to-date.
Need to hold the Control button down as you click on the attached Resume.
Until the security team works out direct viewing access, there is a query that can be run to identify this information.
Unfortunately, the query must be run for each individual DEPT ID.
In OMNI, go to Reporting Tools &gt; Query &gt; Query Viewer
Search for query name begins with: "FSU_DEPT_MNGRS."
Enter the DEPT ID and click "view results."
Shortly after HR comes live, the faculty will be able to maintain their professional information in HR and this data (or most
of it) will flow over to Financials Grants through a nightly process of app messaging.

On the left hand menu in OMNI HR Click on Self Service&gt; Personal Information&gt;Personal Information Summary then
click on Change Email Address. Enter your new email address in the field provided and click OK.
The following link contains a detailed Job AId for downloading Spreadsheets from OMNI.
http://www.purchasing.fsu.edu/JobAids/DownloadingSpreadsheets.pdf
Using the OMNI drill down menu go to Reporting Tools &gt; Query &gt; Query Manager. Search for any part of
FSU_FUNDING_QUERY. You can run to HTML or Run to Excel.

To change the department manager or department rep for any given OMNI HR department ID, use the new OMNI HR
Security Access form on the AIS security forms website (http://its.fsu.edu/Getting-Help/Online-Access-Forms).
Navigate to Reporting Tools&gt;Query&gt; Query Viewer
At begins with enter your query name or FSU_DPT for a list of Departmental Queries. Click Favirotes and it will be added
to your list.

Once you navigate to the page click on Favorites in the top Right corner of your OMNI screen.
Add to favorites will appear with a Description Box. Enter what You call this screen or leave the OMNI name there.
Click OK.
The very first link at the top of your left hand menu called My Favorites will not contain this direct link.
In the left hand menu Navigate to My System Profile and then find the Alternate User Bar. Complete the Alternate User
ID Field and the From and To Dates and click Save.
You can use the left hand navigation in OMNI to navigate to Reporting Tools&gt; Query-Query Viewer. Look up a Query
named FSU_CAT_CATEGORY_ACTIVE. Don't forget to click Favorites so that you can easily access it next time you log in.
You can run to HTML or Excel.
If you have an account code the query FSU_CAT_ACCOUNT_CATEGORY will be helpful in finding the categories that tie to
that account.
FSU_CATEGORY_BY_DISCRIPTION will give you the account description with the category description.
Run the query (Reporting Tools &gt; Query &gt; Query Viewer) called
FSU_BA_LEAVE_ACCR_BY_DEPTID
You will be prompted to enter the department ID and the accrual date. Always use the end date of the previous pay
period to get the most recent balances. Accruals may not be posted until Monday following the end of the pay period.

Supplemental job aids will be released regularly on the OMNI website.

The form for terminating computer system access can be found at:
http://its.fsu.edu/Getting-Help/Online-Access-Forms
Choose the " Request NWRDC User ID and System Access" link.




Because pay cycle ending 13-Jan-2005 included 01-Jan-2005, the PS-delivered processing that automatically enforces the
“Max Carryover” rule within the Vacation Accrual process Kicked In and enforced the rule. When this was discovered, we
un-did the Vacation Accrual processing. Then, we altered the “Max Carryover” rule, and re-ran the Vacation Accruals such
that the “Max Carryover” was NOT enforced.

This re-processing was done AFTER the pay advices were generated/printed, so the pay advice does not accurately reflect
the vacation balance for people who were over-the-max.
The vacation balance displayed in Employee Self-Service is Correct.


We are allowing a Dept to have more than one option for time entry. Since DeptIDs are going to be at a high level in
OMNI, we will allow, for example, a center under the same high level DeptID to choose a different option for time entry.


Break it down by the OMNI Department ID. You can combine the ones that you want to do under one option and then
separate out the DeptID that you want to do the other way. We just need to know who is entering for the two options.
This is a glitch that is under investigation. The development techs are working on a query so that departments can view
the funding dates and other information for their employees.Temporarily, use HRMS as view only to check FSAC dates for
old appointment start date.
During the conversion some people got 5 hours instead of 4, that will be corrected by only giving those people 3 hours in
pay period O.

There are two potential quick fixes to this problem.
Enable the Empty Temporary Internet Files upon closing of the window option (found in the tools menu of IE under the
internet options selection in the Advanced tab under the security grouping). This helps keep the browser free of junk files
sent per session.
Also, frequently clear your browser's cookies and Temporary on and offline files. This should be done at least once a day.
This is usually the problem behind most OMNI website interaction issues.
If this doesn't work, you may want to check if your browser is using a search bar. Search bars are best tolerated through
Internet Explorer, but only if one is in use at a time.

The OMNI is system does not work favorably in browsers that contain search bars.
To be exact the OMNI system will only tolerate one search bar in Internet Explorer.
That search bar can be the user's choice; however through long periods of testing we have found that the Google Toolbar
is the least obstructive to the OMNI systems functions. Another important toolbar is the Webster's Dictionary Toolbar
which is the most obstructive to the OMNI system, halting performance completely (even if it is the only toolbar
installed).
Users may have multiple toolbars if they wish, but as said earlier it is not recommended, having more than one will cause
errors on OMNI web pages to appear intermittently.
This is due to a Folder Option, File Types setting on individual computers. To change this setting, perform the steps listed
below. These may change slightly depending on the version of Windows in use.
1. Open the Control Panel
2. Click on 'Tools' in the top menu and select 'Folder Options'.
3. A Folder Options window will appear. Select the 'File Types' tab.
4. Scroll to and click on the extenson 'XLS', file type 'Microsoft Excel Worksheet'.
5. Click on the 'Advanced' button. An 'Edit File Type' window will appear.
6. Uncheck the 'Browse in same window' option and click 'OK' to exit the 'Edit File Type' window and then click on 'Close'
to exit the Folder Options' window.
SS_Manager role is assigned to anyone who had dept rep or management roles in HRMS and/or Easy. It allows
department reps and managers to originate HR transactions (such as ePAFs, eRecruit) through OMNI. If additional people
need the role in order to originate transactions, use the HR/PY departmental access form on http://its.fsu.edu/Getting-
Help/Online-Access-Forms.




Each OMNI HR department ID can have one Department Manager and one Department Rep. The Managers were put into
OMNI from the financials Department Manager information. They do not have to remain the same, but that is how they
were built to begin with. The Department Reps were added to OMNI using the HRMS FSDR designations for PERSA. If
there was no one for the department under PERSA, we used PERSB, then PERSC etc. If no designation was made in FSDR
for a Personnel Rep, the department was called.
To change the department manager or department rep for any given OMNI HR department ID, use the new OMNI HR
Security Access form on the AIS security forms website (http://its.fsu.edu/Getting-Help/Online-Access-Forms).




Currently HR Dept Reps do not have the ability to make these updates on behalf of the department's employees. In an
attempt to minimize modifications to the PeopleSoft applications, the decision was made not to modify the system to
allow these updates. Instead, employees will be responsible for keeping their information up-to-date. Dept Reps can
view employee personal and campus address/phone information through Manager Self Service, but cannot update it.
There is the possibility of a future modification to allow this functionality, but it is not on the list right now for resource
dedication.
In the OMNI drill down menu:

Workforce Administration &gt; Job Information &gt; Job Data &gt; Work Location: will indicate the "Effective Date" of last
transaction

Workforce Administration &gt; Job Information &gt; Job Data &gt; Employment Data: houses "Company Seniority Date,"
which is FSU Hire Date. Service Date = State Date of Hire.

Workforce Administration &gt; Personal Information &gt; Biographical &gt; Update Personal Information &gt; Identity
Diversity: will give the "Original Appointment Date."




No, not at this time.




A&P employees can not earn over 40 hours of payable time. Vacation, sick, or even regular hours must be reduced if a
holiday creates too many hours.
Yes, if time admin has been run and it has been approved.




Exceptions for Punch Reporters are usually related to errors (ex. reporting AM and PM incorrectly).




This is a field that you enter, not the system. They system will default to today's date. You have the checkbox "Use
Criteria for Future Search" checked on and it is keeping the date you entered because this is checked. All you need to do
is change the date each pay period. ph
No. All OPS exempt employees (graduate students, OPS faculty, adjunct facutly and exempt OPS) do not need approval.
Faculty, USPS, A&P and OPS non-exempt MUST be approved. For Faculty USPS, and A&P, approvals are only required IF
they take leave or have special pay events.




ERP is working on a solution for this problem.

Do not Override Scheduled Hours Worked when trying to report overtime or comp time for anyone.
All you need to do is click the "Add a New Line" button, and enter the extra hours worked for that particular day or days
using the TRC code of "Regular Comp Earned - REGCE". CLick the "Calculate Totals" button, and Save.
Unfortunately, per FSU rules, A&P employees can not earn Comp Time.
Time worked or leave taken or earned in a pay period prior to going live with OMNI must be entered by a central office
staff member. In the case of both time worked that needs to be paid, and leave taken or earned that needs to be
recorded, the department must submit a signed copy of the employee’s timesheet reflecting the time worked and/or
leave taken/earned.
An employee can use the Payable Time Detail to see the hours that have been input for (or by) them as well as the status.
Navigate to Employee Self Service&gt;Time Reporting&gt;View Time&gt; Payable Time Detail.
The last pay period that pay & leave reports will be distributed centrally is for the 12/17/04 - 12/31/04 pay period after
that they will need to be printed from Business Objects.

Please refer to the job aid Printing Pay & Leave Reports at http://www.omni.fsu.edu/manager/pdf/index.html. You must
have Business Objects installed in order to retrieve pay & leave reports for your department. If you do not have Business
Objects installed or do not have login information, go to http://buso.oti.fsu.edu/ for more information.
Federal Work Study award hours were loaded as "Federal Work Study Award" (FWACE) and already approved. These
hours will show on the Weekly Elapsed page. Do not alter this entry.
Federal Work Study hours worked (FWSHT) can be entered on a seperate line.

If you are using the Web version of BO you will need to change some settings there to do this and print successfully.
Please go here - http://its.fsu.edu/Computing/Data-and-Reporting-Services/Business-Objects/ and then to the FAQ page -
http://its.fsu.edu/Computing/Data-and-Reporting-Services/Business-Objects


Look for the directions for printing timesheets on a Macintosh. Even if you have a PC, the same directions will apply
http://its.fsu.edu/Computing/Data-and-Reporting-Services/Business-Objects – Method #1 on the page.



The "e" in eTime simply means "Employee Self Service".
If you would login to OMNI, click on the Human Resources Module, then on "Employee Self-Service," you will see a link for
"Time Reporting" which will itself have two sub-areas: Record Time, View Time. Use the "Record Time" link to access time
entry.
Because this system is really designed for an employee to enter time and a supervisor to approve it, that is the workflow
that is set up. In addition, between time entry and approvals, time administration processes the time and checks for
errors in time entry.
At FSU we decided to give departments the option of using a time/leave coordinator (as we always have), but, to keep the
costs of software development and modifications at a minimum, we did not amend the workflow for that process.
Therefore, the dept rep has the 2 steps that must be done.
If exception time (vacation, sick, etc.) is entered and is not approved, the employee will be shorted pay. It is important for
supervisors and time and leave representatives to check payable time and approve the exception time for employees to
get paid accurately.

You can enter them whenever, however you may NOT aggregate the time into one total - it has to be entered by day
(assuming you are doing so in elapsed time).
Security groups are created using a program that looks at job data of all the employees of the university. Groups for TL
Reps are created based on DEPTID information. All employees with the same DEPTID are put in the TL Rep group.
Supervisor groups are created using the Reports_to and Supervisor_ID in the employee job data. If the job data is
incorrect, they will not be directed to the correct groups. OPS employees must have the Supervisor ID in their job data or
they will not be in their supervisor’s group. To have a USPS/AP/Faculty job data corrected, submit a position action
management page (HR Forms Index) to classification. To correct the job data of OPS employees, use the ePAF to change
the supervisor ID.
Fill out the Workgroup Change form at the HR Forms Index.
Time Administration is run every evening. At the end of a pay period, it is run more often. On the Friday after the pay
period ends and approvals are being done, time administration is run all day.


You can do this in Business Objects under Corporate Reports. Once in there go to Human Resources and find the report
called Leave Balances by employee and one for Department also.

All comp except for winter holiday comp is now just plain comp earned.

Day after the pay period ends - Friday, but you could enter the first pay week on the first Friday.
On the payable time detail page you can see where employees have corrected time after time admin has run. If time
were approved and then the corrections were made, you would have to approve the negative time also. Payable time
summary shows the net amounts.
The N9185 job code (which replaced the M9185 during the recent federal government FLSA changes) requires those
employees to record in and out times as well as hours worked. They are no longer exempt from time reporting. All M9185
employees were converted into OMNI using the new job code N9185 (N for non-exempt). M9185 is no longer valid.
Please call 644-OMNI for special instructions. A special TRC - Override Scheduled Hours, was created for this purpose. Job
aids will be available shortly.
All current Time/Leave Coordinators are being set up with the groups they process now through SUSF. If supervisors are
not trained by January, the Time/Leave Coordinator can approve their time for the supervisor, provided that the
requirement for signed timesheets is followed.


Yes, Friday at noon. Supervisors and T&L Representative have until Friday at 5:00 pm to approve time. Departments may
require an earlier submittal and the department requirement would override the OMNI deadline.

When entering time for OPS in Manager Self Service, it is inefficient to use the Report Weekly Punch Time page, so it is
recommended that TL Reps use the Report Weekly Elapsed Page to record the hours.
You will only see employees with time or leave that needs approval, not the whole group.
Manager Self Service &gt; Time Management &gt; Approvals &gt; Approve Payable Time
You will only see employees with exceptions, not the whole group.
Manager Self Service &gt; Time Management &gt; Approvals &gt; Manage Group Exceptions
If you are viewing exceptions, you will see only employees with exceptions, not the whole group.
Manager Self Service &gt; Time Management &gt; Approvals &gt; Manage Group Exceptions

Feel free to terminate them if you're not going to reappoint them. The job and funding are two separate pieces in
PeopleSoft, so you always see them unless terminated.
Their appointment papers have probably not been worked or have their funding updated. Each night a program runs to
look at each employee’s funding information. If their funding is not updated to reflect the program’s parameters, the
program will set the employee’s time reporter data to inactive so that they are not able to enter hours and get paid when
funding is not available.

Timesheets are available and run by EMPL ID or DEPT ID.
Employees can view their time by going to:
Employee Self Service &gt; Time Reporting &gt; View Time &gt; Payable Time Summary
T&L Reps are requested to review payable time for accuracy before approving. This can be found here:
Manager Self Service &gt; Time Management &gt; View Time &gt; Payable Time Summary
You can also run the new report under:
Time and Labor &gt; Reports &gt; Employee Payable Time
Do not enter Holidays on the Weekly Elapsed Time Reporting pages. The system generates all holidays. If holiday hours
are entered on the elapsed page, an error will occur.
Holiday hours will not show up on the Elapsed page, but can be viewed in Payable Time.

Try rapid time and compare it to MSS. MSS will be your best bet.
If you are viewing Time Reporters, you will see all of the employees in your group. (Remember to click the "Get
Employees" button to refresh the list.)
Manager Self Service &gt; Time Management &gt; Record Time &gt; Report Time
To enter time for someone who starts in the middle of the pay period in Manager Self Service, enter their funding begin
date in the date field and click “Get Employees”. A message will pop up saying that this is not a Friday (beginning of pay
period). Click OK. Click the employees name and enter time accordingly. For Employee Self Service, enter their funding
begin date in the date field and click “Refresh Date”. A message will pop up saying that this is not a Friday (beginning of
pay period). Click OK. Enter time accordingly.
To drop a class that you have registered for in the Training Server, please see page 3 of the detailed instructions
document here.

To register for OMNI classes you will need to login to the FSU Secure Portal. Further instructions can be found here.
Please check with your department to make sure that they have the most up to date contact information for you in the
system.
The new login screen requires you to login using your FSUID and password. If you are having problems with your FSUID
and password, please click here. If you are still having trouble, there is an option to reset your password as well as several
online support areas. Please see the detailed instructions document here.
For Mac users that are encountering difficulty registering for classes, please use the most recent Netscape browser to
access the Training Server.

The Web Based Training (WBT) classes that were used during the Financials “go live” can be found here. Since that time,
the home offices have taken over training for their respective areas. Some training materials may have been updated.
Please contact the training representative designated for your particular subject area here.

The waiting list is an automatic Training Server function that moves names from the rosters of cancelled classes onto a
‘waiting list’ regardless of whether there are additional sections available for registration. These lists are cleared
periodically. If you are still receiving this message after 24 hours, please send an e-mail to the Human Resources Office of
Training and Development including your name and the name of the class that you are unable to register for.

The Learning Plan that is shown on the Training Server homepage is personalized based on any OMNI roles that you have
listed for you in the system. During the financials role collection earlier this year, staff members were assigned particular
roles based on their job functions. All roles that were assigned at this time were used to create the personalized Learning
Plan to help staff members know what training was required for them to perform their job functions in the new system.

HR/Payroll courses will NOT be visible in the Learning Plan. HR Home Office staff members will be informed of which
training they need to attend. HR and TL Department Reps as well as DDDHs and Supervisors should go here to determine
their necessary training. The remainder of campus staff members who will be using Employee Self-Service will not have to
attend training. Job aids will be distributed to all FSU employees to assist them. They will also be available here for self
study.
There are no plans at the moment to remove access to the HR Sandbox on any given date. However, there may be a time
in the future when it will not be available any more. These decisions will be based on the number of users who access it.


The sandbox for financials is no longer available.
If you are a new employee and do not yet have an FSU card, you must obtain one in order to be recognized by the portal.
If you are not new, you do have an FSU card, and you are still receiving this error, please send an e-mail to it-
help@fsu.edu to rectify this error.

Job aids for HR/Payroll self-service functions will be available online for self study. There will also be several interactive
tutorials. Please go here for Manager Self-Service training and here for Employee Self-Service training.

Since the financials system "go live," the home offices have taken over training for their respective areas. Some training
materials may have been updated. Please contact the training representative designated for your particular subject area
here.
Open a ITS repair ticket online at http://its.fsu.edu/Network/Network-Services/Access-Control-List-ACL-Management and
the ITS Help Desk will refer it to our Networking Core area
Submit Online change request for both your w-4 and name in OMNI (under personal information summary)
2. a copy of your new social security card and or mirage license (attention: Sue Andres).
Once this has processed contact:
FSU Card Center for a new card
Campus.FSU.EDU regarding your new user ID
FSU Help Desk regarding any approvals or routing issues that result in OMNI
6. Purchasing regarding financial access & relationships (i.e. power approver circle etc.)
7. Kim Mulford or Darla Shrum to get your Hummingbird access updated.
8. Notify Key Shop or other university agencies that you interact with on a regular basis.
9. Update the FSU Faculty and Staff Directory at FSU.EDU under search Florida State. Search your name and then look
for instructions at bottom of page.
Important Notes:
Make sure that any items routed to you in OMNI (financial or HR) do not get lost in cyberspace when your user ID is
changed. Try and clear all work lists immediately prior to the change.
You may need someone in your area to submit Parature tickets while your user ID is being changed (count on issues
arising).
Check the Seminole and other university directories to ensure that you name has been updated.
Watch list-serve notices to ensure you were not dropped.
Request in OMNI to be able to work the previous persons orders they must be added to your set up in Purchasing.
If you were a requester or Approver you will still have to search under your previous name to manage requisitions prior to
your name change until they have been cleared.
Please feel free to add anything that I missed within the comments for this question.
FSU does not provide a self-service account deletion/close function. You may choose, however, to forward your myFSU
(@my.fsu.edu) email account to another account
During Account setup, you will receive a screen asking if you would like to “Use the blind and low vision experience”,
“Language”, and “Time Zone” (see screen below).
Please check the box for "Use the blind and low vision experience" only if this option is preferred.
Choose your preferred Language
Choose the correct Time Zone [the FSU Main Campus - Tallahassee, FL - is Eastern Time (US & Canada)].

For questions or problems, please contact the IT Help Desk
it-help@fsu.edu
Phone: 850.644.HELP(4357)
With the activation of your new myFSU account, you have the option to migrate your existing email to your new student-
styleFSUID@my.fsu.edu account.
The migration process can take 5-7 days to complete
 You will be notified via email when your migration is complete
Mail items larger than 25MB will not be migrate.
Mail folders with a forward slash (/) in the name will not be migrated
Calendar and Contact items will not be migrated
Instructions on migrating your Calendar
Instructions on migrating your Contacts
If you did not choose to migrate your existing mail, or are not sure if you chose this option, send a support request email
to
it-help@fsu.edu
 include your contact information, FSUID username, myFSU (@my.fsu.edu) username, and Request to migrate existing
email mailbox to new @my.fsu.edu mailbox.
Go to https://lists.fsu.edu/mailman/listinfo/
  Choose the correct List
  On the next page, scroll to bottom to manage your information (including email address)

The password for your myFSU (@my.fsu.edu) account is the same as your FSUID password, used to access Blackboard
(campus.fsu.edu). Please visit Backboard at https://campus.fsu.edu, and click the link "Reset your password".
For further assistance, contact the IT Help Desk:
Online: http://help.fsu.edu

Email: it-help@fsu.edu

Phone: 850.644.HELP (4357)
If you do not want your e-mail published in the FSU Student e-mail directory, log in with your FSUID and password to
campus.fsu.edu and follow these directions:

http://its.fsu.edu/Communications/Directory-Assistance/Student-Directory-Changes
To Manage Rules:

  Click Options --> Organize E-Mail --> Inbox Rules

You can use the Inbox Rules tab to create new rules, or to edit or delete existing rules.




What else do I need to know?

  To create a new blank rule using the Inbox Rules tab, click rules New.

  Another option - Create rules directly from messages:

    Right-click the message in the message list pane.
    Click Create Rule, or open the message and then click rules Create Rule on the toolbar.

   Rules are run from top to bottom in the order in which they appear in the Rules window. To change the order of rules,
click the rule you want to move, and then click the up previous or down next arrow to move the rule to the position you
want in the list.

  You can create more complex rules by clicking More Options:

    Set more than one condition for your rule.
    Set more than one action for your rule.
    Add exceptions by clicking Add Exception.
    Turn on or Turn off Stop processing more rules.

Yes, you can still migrate your email by December 19, 2011. Please contact the Help Desk to request your email be
migrated.
No, you will need to set up a new forward in your @my.fsu.edu account.

How to Forward your e-mail from your myFSU account

FSU strongly encourages you to use your @my.fsu.edu account to manage all your mail, including FSU communications.
The myFSU service offers many of the same advantages as other email services, plus a 10GB inbox, 25GB online storage,
calendaring, communications, and collaboration services.




Submit a ticket at help.fsu.edu, or contact the IT Help Desk:
it-help@fsu.edu
 850.644.HELP (4357)
During account setup, specifically when attempting to use one of the extra features of the myFSU service (Office Web
Apps, SkyDrive, etc.), you may be asked to enter your Birth year and select a Country/region. Please accurately enter this
information, and click the button “I accept”.
If you enter an incorrect Birth year or receive an error message, please contact the IT Help Desk:
Online: help.fsu.edu
Email: it-help@fsu.edu
Phone: 850.644.HELP(4357)
This password reset will update your account information, giving you access to many new or improved IT services,
including FSUSecure campus wireless access, myFSU email and collaboration service, the FSU LDAP, etc.
This password reset will affect your FSUID and official University email account, including Blackboard login, network
access, etc.
For assistance, contact the IT Help Desk:
Web: http://help.fsu.edu

Email: it-help@fsu.edu
Phone: 850.644.HELP (4357)

OP-H-6 USE OF UNIVERSITY INFORMATION TECHNOLOGY RESOURCES
PRIVACY AND SECURITY
1. The University cannot guarantee that, in all instances, copies of critical data will be retained on University systems. It is
ultimately the responsibility of computer users to obtain secure, backup copies of essential files for disaster recovery.

2. Unauthorized access to computer files, either by direct examination or by automated searching, will not be permitted
unless there is reasonable cause and access is approved by the director (or designee) of the facility that supports the
system.

If you have anymore questions about use policies, please click on the link below:
http://www.vpfa.fsu.edu/policies/bmanual/itpolicy.html

For errors in the FSUCard Center Database - Contact the FSUCard Center at 850-644-7777 or Lee Creary 850-644-5102.
You can also send an email to FSCRDCTR@Mailer.fsu.edu
For errors in the Employee Database - Contact an HR Representative in Compensation. First contact Chenelle Carette at
644-9641. If you cannot reach Ms. Carette, then contact Eydie Thurston at 644-6470 hr@admin.fsu.edu
For errors in the Student/Registrar Database - Contact the Registrar's Office at 850-644-1050 or email the Registrar's
Office at registrar@admin.fsu.edu
Please try installation through the Adobe Acrobat or Adobe Reader entry in "Add/Remove Software" from your
computer's "Control Panel"
No. You will need to create a different account for the new property.
No equipment to buy

  A dedicated account for each resident in the apartment with individual bandwidth

  Wireless hotspots available at the chapter houses and pool area

  Service is convenient and includes onetime property-wide authentication. Authenticate and forget it no matter which
connection you are using

   Service is “portable” as it includes property-wide wired connectivity. Customers can plug into any active port at HG, log
in to their individual account and receive 3Mbp speeds

  Speeds are wired line speeds and not “up to speeds” to ensure that each customer receives a full 3Mbps when
connected. This was purposefully designed specifically for Heritage Grove to be sure that other customers on the
network, including roommates, would not affect transfer speeds

  Service includes up to two unique IP devices per individual resident at wired speeds. You can have two devices
connected, such as a PC and an iPod, at a full 3Mbps, which equates to 6Mbps service. Example: 4 students x 2
connections x 3Mbps = 24Mbps total apartment connectivity
No. Internet services use a one time property-wide authentication. Authenticate and forget it no matter which connection
you are using.

Call Apogee Support at 1-877-478-8865. You will need to locate the MAC address for your device.
For Internet service, please check with our partner, Apogee at 1-877-478-8865 (toll free).
You need a working Ethernet cable (CAT5 or better) to plug into the wall port from your computer.

Check with your roommate(s) to make sure the apartment does not already have an account. If there is, the account
owner must call Apogee to add your account. If not, you can sign up online at http://myresnet.apogeenet.net.
For service requests and/or repairs, please contact Apogee Customer Service directly:
Phone: 1-877-478-8865

Online: https://www.myresnet.com/
Wireless hotspots are available at the chapter houses and pool area.
You may not use any networking devices such as routers, servers, access points, or the like. This information can be found
in the Apogee End-user Agreement at http://www.apogeenet.net/pdf/apogee_eua.pdf




You can retrieve this information on the Apogee website at http://myresnet.apogeenet.net. You will need your email
address and 4-digit security PIN. You can also contact Apogee Customer Support.

The internet connection speed for Basic Service is 3Mbps/512Kbps. Optional speeds are available.
Basic services are $49.95 per month + plus a $25 installation fee per apartment or $274.75 per semester (each resident
will create an individual user account)
You can email Apogee anytime at cservice@apogeenet.net.




You can contact Apogee Customer Support 24/7, every day at 1-877-478-8865.
There is No Rate Increase to the Basic Service Offering for Fall 2010 – rates and service level remain stable.




No, there is no charge at this time.
The attendant directory number (DN) is the number you are transferred to when you press "0" after reaching a voice mail
box.
To be in compliance with Chapter 110.108z of the Florida Statues which requires all State lines to have a non-electronic
attendant.

By request, ITS will email daily ACD reports to customer contacts. This service is free of charge. Requests should be
submitted via an online order at http://its.fsu.edu/Getting-Help/Order-Disconnect-Services-Request-Estimates.
ACD reports are sent via email to the Contact on the order. The format and key to read the information is published on
our website at http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-Service/Automatic-Call-
Distribution/Automatic-Call-Distribution-Report for your convenience.
One time initial fees include a $16.75 processing fee, $27.50 programming and set up per agent/supervisor, group
programming fee of $55 per hour and a trip charge of $25. Monthly costs include an ACD fee of $10 per set with a
dedicated number at a rate of $20.49. An overall monthly ACD group charge $127.00.
Instructions are available in the Department menu of the ITS website at
http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-Service/Automatic-Call-Distribution.
ACD is service that allows large volumes of calls to be even distributed to a group of agents, directs calls into a holding
Queue and routed to the call to the next available agent. This service applies best to departments receiving requests of a
repetitive nature or frequent calls addressing common questions and allows after-hours calls to be routed to a night
service destination or voice mail
Student cable charges are prorated based on activation/deactivation dates. Charges are not prorated during school
breaks (i.e. Spring Break, Winter Break, etc.).

Go here for information about Active X: http://www.microsoft.com/protect/terms/ActiveX.aspx
Your parents can view your bill online if you provide them with your FSUID and password. Or you can export your invoice
to a word document and send it to your parents as an e-mail attachment.
At this time, payment amounts larger than what is currently owed can not be applied to a student's account. We are
currently working on improving our system.
Notifications may only be sent to your University email address. However, you may forward your e-mail to another
account.
If you live in a Residence Hall, complete a Student online order form (Click on button “Place Res Hall Order”)
However, if you'd rather place an order in person, visit our location - Rod K. Shaw Building (on the corner of Call & Dewey
Streets).

Note: Phone calls are not accepted for orders.
While viewing your invoice, click on “Export/Email Report” button, located at the bottom of the screen.
a.    In the next window, use the drop-down to select the format type.
b. Click “Email” or “Export”. (Note: Email is currently not working.)
You can send an email to it-help@fsu.edu, which will generate a ticket request. Please include if you would like the
money transferred to your FSUCard or have a check generated. Note: Because of the cost of handling, refunds will not be
processed for amounts less than $2.00.
Your ticket request will be routed to the ITS Accounting area and reviewed within (2) business days. You will be contacted
after the review.

An online email notification is sent to your FSU email account or you can sign up for a paper invoice for an additional
charge of $1.50 a month. You should receive your email notification and/or paper invoice by the 15th of every month.
Sign in at https://accounts.otc.fsu.edu/ using your FSUID and Password.
1. Click "View Reports" (located on the left hand side).
2. To find an invoice:
o For a Particular Month - Search by "Title" at the top of the screen, type in the first three letters of the month and year
with an asterix (Example: Jul08*) you want to view, and click "Get".
o For a Listing of All Months - Search by "Title" at the top of the screen, type *, and click "Get". Note: Student invoices
will remain online for three months.
3. To open the invoice, double-click on the invoice you wish to view.
4. To print or navigate throughout your invoice onscreen, refer to the top menu bar.
5. To Export or Email an invoice, click on "Export/Email Report", located at the bottom of the screen.
o In the next window, use the drop-down to select the format type.
o Click "Email" or "Export". (Note: The "Email" option is currently unavailable. We hope to have this option working
soon.)
6. When you are completed viewing your online invoice, click 'Logout' (located on the left hand side).
Invoices will remain online for 3 months. Invoices are not accessible after the account is closed.
Basic cable is $39.99 plus tax
The ITS invoices are one month behind (i.e. after service is received). The invoice you receive during the current month is
actually for services received the previous month.
ITS Billing Cycle
Because our office does not require a deposit or payment at sign-up, services are billed one month behind (i.e. after
service is received). Our billing schedule is as follows:
1. Invoices are created on the 6th of the month for services received the prior month.
2. Invoices (paper or email notifications) are sent by the 15th each month.
3. Payment is due by the last day of the month.
4. Late fees are applied to unpaid balances 30 days after payment due date.

Our policy is that you have 30 days from the statement date to dispute, with the Information Technology Services, any
discrepancies on your invoice. You can dispute anything on your invoice by sending an email to it-help@fsu.edu and it will
be routed to our Accounting area. You will receive a response within (2) business days.
Holds are placed on accounts that are 30 or more days past due. The quickest way to get your hold lifted is to pay the
past due balance. If a payment arrangement is needed, send an email to it-help@fsu.edu, which generates a ticket. Your
ticket will be routed to our ITS Accounting area. You will receive a response within (2) business days.


You should verify that you have submitted an online order to disconnect your services with our office. Per the "Terms &
Conditions" at sign-up, you are responsible for all charges until you disconnect your services. If you have disconnected
your services, remember our office bills one month behind (ie. after service is received).
If you have verified that you have disconnected your services, you will need to pay your invoice and you will no longer
receive invoices. If you still have questions, send an email to it-help@fsu.edu, which will generate a ticket for tracking.
Your ticket will be routed to our OTC Accounting area and a response will be received within (2) business days.
If you live in Heritage Grove, complete a Heritage Grove Online Order Form (Click on appropriate button "Place Heritage
Grove Order" or "Place Heritage Grove Disconnect"). When you complete the entire form, you will receive a confirmation
#.
You may also visit us at the Rod K. Shaw Building (on the corner of Call & Dewey Streets).
Note: We accept email requests via it-help@fsu.edu for disconnect requests only however, placing an online order is the
preferred method. Phone calls are not accepted for order or disconnect requests.
Payments received after the last day of the month will be reflected on the next month's invoice.
After a repair request has been submitted online at http://its.fsu.edu/Getting-Help/Request-a-Repair, you can submit a
written request via email at it-help@fsu.edu

Your request will be reviewed within (2) business days.

Note: In order for a credit adjustment to be considered, service must have been out for at least 3 days and on the fault of
ITS, not the Customer.
The charge for a paper invoice is $1.50 per month. To request a paper invoice, sign-up online at http://its.fsu.edu/Getting-
Help/Ordering-Information or send an email to it-help@fsu.edu and your request will be routed to our Customer Care
area.
At this time, payment amounts larger than what is currently owed cannot be applied to a student's account. We are
currently working on improving our system.

You have four options:
1.) Log in with your FSUID to campus.fsu.edu and pay with the FSUCard, Visa, MasterCard, Discover, or American Express
2.) Visit the FSUCard Center
3.) Visit Student Financial Services
4.) Mail a check/money order payable to "Information Technology Services", to Student Financial Services, A1500
University Center, Tallahassee, FL 32306-2394




Please email it-help@fsu.edu with your question and your ticket will be routed to our Accounting area.
The invoice is a Crystal Report, which can be "Saved As" a Crystal Report, Excel, Word, or Text format. While viewing your
invoice, click on the icon of an envelope with a down arrow, then select from the popup list of file type, the format you
prefer. These documents can be printed, emailed to parents, etc.
The invoice will be prorated from when the billing cycle starts to when you submitted your order to stop services. You
will not be invoiced for the entire month.
Note: ITS does not prorate for school breaks (i.e. Spring break, Winter break, etc.)




In order to use the Crystal Report viewer, you may need to install Internet Explorer or DCOM for Windows 95 and
Microsoft Scripting engine. To download internet explorer from your windows updates or from the Microsoft downloads
support page located at http://download.microsoft.com/download/ie6sp1/finrel/6_sp1/W98NT42KMeXP/EN-
US/ie6setup.exe. In some cases, the Internet Explorer viewer will need to download ActiveX to view invoice.For Students
with Macintosh computers: If you are using OS9, you will need Internet Explorer version 5.17 or the Safari web browser. If
you are using OS10, you will need Internet Explorer version 5.23 or the Safari web browser.
If you have trouble printing you can work around it by exporting the invoice to pdf and then printing the pdf document.

If your ITS invoice amount differs from your FSYou (through campus.fsu.edu) balance, please pay the smaller balance, you
may have a credit pending that will be applied to your account and reflected on your next invoice.




The user ID is your FSUID. To activate your FSUID or to reset your FSUID password go to http://campus.fsu.edu
Payment is due on the last day of each month.
Review your invoices as quickly as possible after receiving them, and send us an email at it-help@fsu.edu within 30 days if
you believe something is charged incorrectly, or if you have any questions. Your email will be routed to our Accounting
area.
Your user name and password is your FSUID and FSUID password. You can reset your password here
http://campus.fsu.edu
The ITS invoices are one month behind (i.e. after service is received). The invoice you receive during the current month is
actually for services received the previous month.
ITS Billing Cycle
Because our office does not require a deposit or payment at sign-up, services are billed one month behind (i.e. after
service is received). Our billing schedule is as follows:
1. Invoices are created on the 6th of the month for services received the prior month.
2. Invoices (paper or email notifications) are sent by the 15th each month.
3. Payment is due by the last day of the month.
4. Late fees are applied to unpaid balances 30 days after payment due date.
You signed up for cable during a non-activation period. Activation fees are waived the 1st (5) days of classes in the Fall
and all Summer.
You will only receive a paper invoice in the mail if you signed up for one. Paper invoices are $1.50 each month. Paper
invoices should be received by the 15th of each month. If you would like a paper invoice and have not signed up for one,
sign-up online at http://its.fsu.edu/Getting-Help/Ordering-Information
When a new invoice is posted, an email will be sent to your University email account. If you do not receive this
notification by the 15th of each month, please email it-help@fsu.edu with the problem. Your ticket will be routed to our
ITS Customer Care area and your email address will be verified.

Local telephone service and cable will come on one invoice from Information Technology Services. For billing information,
visit http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Heritage-Grove/Billing-Payment

In order to use the Crystal Report viewer, you may need to install Internet Explorer or DCOM for Windows 95 and
Microsoft Scripting engine. To download internet explorer from your windows updates or from the microsoft downloads
support page located at http://download.microsoft.com/download/ie6sp1/finrel/6_sp1/W98NT42KMeXP/EN-
US/ie6setup.exe.
In some cases, the Internet Explorer viewer will need to download ActiveX to view invoice.
For Students with Macintosh computers: If you are using OS9, you will need Internet Explorer version 5.17 or the Safari
web browser. If you are using OS10, you will need Internet Explorer version 5.23 or the Safari web browser.
Yes. The Budget Manager must submit a request for "Authorized User" access. Only the Budget Manager can request this
access.
When submitting this request, include the following information:

   List of Budgets: Fund, Department ID, Project ID
  Individual's FSUID (OMNI Login)
  Individual's Employee ID (OMNI HR Number)
  individual's Email Address

Submit the request toBudget Managers will log in to their Department’s online invoices website using your FSUID and
As of August 4, 2008, it-help@fsu.edu.
password.
1. Go to https://accounts.otc.fsu.edu
2. You will be directed to Central Authentication Server.
3. Enter your FSUID and password.
4. Click "View Reports” (located on the left hand side).
5. To find an invoice
a.    For a Particular Month - Search by "Title" at the top of the screen, type in the first three letters of the month and
year with an asterix (Example: Jul08*) you want to view, and click "Get".
b. For a Listing of All Months - Search by “Title” at the top of the screen, type *, and click “Get”. Note: Departmental
invoices will remain online for one year.
The ITS Invoices receive Budget Manager information from OMNI. Thus, once OMNI is updated with correct Budget
Manager information, the ITS Invoices are updated. The OMNI system is maintained through the University Budget Office.

·    Go to http://www.bad.fsu.edu/
·    Click Forms
·    Select the appropriate form
·    Submit the form to the Budget & Analysis Office
Location & Hours
321 Westcott Bldg, MC 1360
M-F, 8am-5pm
Contact
850/644-4203 / FAX: 850/644-9622
Departmental invoices will remain online for one year. In the near future, we are hoping to decrease this to six (6)
months to improve system performance.




1. Email it-help@fsu.edu
2. Include the following information in your email: Nature of problem (copy & paste specific error messages) and the
budget numbers you need to view (Fund, Department ID, and Project)
3. Your email will generate a ticket for tracking. Your ticket will be routed to ITS Fiscal Ops.
1. Email it-help@fsu.edu
2. Include the following information in your email: Nature of problem (copy & paste specific error messages) and the
budget numbers you need to view (Fund, Department ID, and Project)
3. Your email will generate a ticket for tracking. Your ticket will be routed to ITS Fiscal Ops.

You should complete an online Departmental order at http://its.fsu.edu/Getting-Help/Order-Disconnect-Services-Request-
Estimates and place the "Change From" and "Change To" information in the "Details of Work" section. If you have
multiple changes, feel free to place this information in a document and email it to it-help@fsu.edu referencing your online
order #.
Additional Notes:
1. Name and location changes are processed at no charge. Budget # changes are charged an order processing fee of
$16.75.
2. When requesting name and budget changes, please include the room and building location for 911 updates.
3. One order is required per budget.
1. Email it-help@fsu.edu
2. Include the following information in your email: Nature of problem (copy & paste specific error messages) and the
budget numbers you need to view (Fund, Department ID, and Project)
3. Your email will generate a ticket for tracking. Your ticket will be routed to ITS Fiscal Ops.
All online invoice information is in PDF format, by default. However, when logged into Online Invoices, the information
can be exported into other formats - look for the option at the bottom of the screen.
1. Email it-help@fsu.edu
2. Include the following information in your email: Nature of problem (copy & paste specific error messages) and the
budget numbers you need to view (Fund, Department ID, and Project)
3. Your email will generate a ticket for tracking. Your ticket will be routed to ITS Fiscal Ops.

You can download Active X here to view invoices: Download ActiveX
Budget Managers / Authorized Users access their Departmental online invoice using their FSUID and FSUID password (as
used for OMNI). "Special" passwords for ITS invoices are no longer used.

The last week of each month, or the first week of the following month.

Invoices should be reviewed upon receipt. Any discrepancies noted should be emailed as soon as possible to it-
help@fsu.edu, creating a ticket to be routed to our ITS Fiscal Ops Accounting area for response within (2) business days.
Communication charges are invoiced monthly and the majority of charges are for services received during the month.
Charges for services such as long distance, special circuits, wireless detail, etc. may be charged in the subsequent month.
In regards to work orders, charges will be billed upon completion of the order.
Printed: Budget Managers as defined by OMNI

Online: Budget Managers and Authorized Users

Budget Manager information (Employee ID, Campus Phone Number, Campus Email Address, and Campus Address) is
obtained from the Personal Information Summary located in OMNI HR Self Service. This information must be kept current
by the Budget Manager. If any of this information is missing or obsolete, ITS will be unable to send the printed (or online
email notification) invoices to the appropriate person.

If your Budget Manager contact needs to be changed, follow the steps below:
·     Go to http://www.bad.fsu.edu/
·     Click Forms
·     Select the appropriate form
·     Submit the form to the Budget & Analysis Office
Location & Hours
321 Westcott Bldg, MC 1360
M-F, 8am-5pm

Contact
850/644-4203 / FAX: 850/644-9622

 Each campus land line is assessed an emergency phone fee to defray the cost of a campus-wide security network.
Yes. However, ITS is reviewing the possibility and mechanics of switching to online invoices exclusively. Customers will be
notified if and when this occurs.
Student cable charges are prorated based on activation/deactivation dates. Charges are not prorated during school
breaks (i.e. Spring Break, Winter Break, etc.).
Go here for information about Active X: http://www.microsoft.com/protect/terms/ActiveX.aspx
Your parents can view your bill online if you provide them with your FSUID and password. Or you can export your invoice
to a word document and send it to your parents as an e-mail attachment.




At this time, payment amounts larger than what is currently owed can not be applied to a student's account. We are
currently working on improving our system.




Notifications may only be sent to your University email address. However, you may forward your e-mail to another
account.
If you live in a Residence Hall, complete a Student online order form (Click on button “Place Res Hall Order”)
However, if you'd rather place an order in person, visit our location - Rod K. Shaw Building (on the corner of Call & Dewey
Streets).

Note: Phone calls are not accepted for orders.
While viewing your invoice, click on “Export/Email Report” button, located at the bottom of the screen.
a.    In the next window, use the drop-down to select the format type.
b. Click “Email” or “Export”. (Note: Email is currently not working.)
You can send an email to it-help@fsu.edu, which will generate a ticket request. Please include if you would like the
money transferred to your FSUCard or have a check generated. Note: Because of the cost of handling, refunds will not be
processed for amounts less than $2.00.
Your ticket request will be routed to the ITS Accounting area and reviewed within (2) business days. You will be contacted
after the review.




An online email notification is sent to your FSU email account or you can sign up for a paper invoice for an additional
charge of $1.50 a month. You should receive your email notification and/or paper invoice by the 15th of every month.
Sign in at https://accounts.otc.fsu.edu/ using your FSUID and Password.
1. Click "View Reports" (located on the left hand side).
2. To find an invoice:
o For a Particular Month - Search by "Title" at the top of the screen, type in the first three letters of the month and year
with an asterix (Example: Jul08*) you want to view, and click "Get".
o For a Listing of All Months - Search by "Title" at the top of the screen, type *, and click "Get". Note: Student invoices
will remain online for three months.
3. To open the invoice, double-click on the invoice you wish to view.
4. To print or navigate throughout your invoice onscreen, refer to the top menu bar.
5. To Export or Email an invoice, click on "Export/Email Report", located at the bottom of the screen.
o In the next window, use the drop-down to select the format type.
o Click "Email" or "Export". (Note: The "Email" option is currently unavailable. We hope to have this option working
soon.)
6. When you are completed viewing your online invoice, click 'Logout' (located on the left hand side).
Invoices will remain online for 3 months. Invoices are not accessible after the account is closed.




Basic cable is $39.99 plus tax
The ITS invoices are one month behind (i.e. after service is received). The invoice you receive during the current month is
actually for services received the previous month.
ITS Billing Cycle
Because our office does not require a deposit or payment at sign-up, services are billed one month behind (i.e. after
service is received). Our billing schedule is as follows:
1. Invoices are created on the 6th of the month for services received the prior month.
2. Invoices (paper or email notifications) are sent by the 15th each month
3. Payment is due by the last day of the month
4. Late fees are applied to unpaid balances 30 days after payment due date




Our policy is that you have 30 days from the statement date to dispute, with the Information Technology Services, any
discrepancies on your invoice. You can dispute anything on your invoice by sending an email to it-help@fsu.edu and it will
be routed to our Accounting area. You will receive a response within (2) business days.




Holds are placed on accounts that are 30 or more days past due. The quickest way to get your hold lifted is to pay the
past due balance. If a payment arrangement is needed, send an email to it-help@fsu.edu, which generates a ticket. Your
ticket will be routed to our ITS Accounting area. You will receive a response within (2) business days.
You should verify that you have submitted an online order to disconnect your services with our office. Per the "Terms &
Conditions" at sign-up, you are responsible for all charges until you disconnect your services. If you have disconnected
your services, remember our office bills one month behind (ie. after service is received).
If you have verified that you have disconnected your services, you will need to pay your invoice and you will no longer
receive invoices. If you still have questions, send an email to it-help@fsu.edu, which will generate a ticket for tracking.
Your ticket will be routed to our OTC Accounting area and a response will be received within (2) business days.




If you live in Heritage Grove, complete a Heritage Grove Online Order Form (Click on appropriate button "Place Heritage
Grove Order" or "Place Heritage Grove Disconnect"). When you complete the entire form, you will receive a confirmation
#.
You may also visit us at the Rod K. Shaw Building (on the corner of Call & Dewey Streets).
Note: We accept email requests via it-help@fsu.edu for disconnect requests only however, placing an online order is the
preferred method. Phone calls are not accepted for order or disconnect requests.




Payments received after the last day of the month will be reflected on the next month's invoice.
After a repair request has been submitted online at http://its.fsu.edu/Getting-Help/Request-a-Repair, you can submit a
written request via email at it-help@fsu.edu

Your request will be reviewed within (2) business days.

Note: In order for a credit adjustment to be considered, service must have been out for at least 3 days and on the fault of
ITS, not the Customer.
The charge for a paper invoice is $1.50 per month. To request a paper invoice, sign-up online at http://its.fsu.edu/Getting-
Help/Ordering-Information or send an email to it-help@fsu.edu and your request will be routed to our Customer Care
area.
At this time, payment amounts larger than what is currently owed cannot be applied to a student's account. We are
currently working on improving our system.

You have four options:
1.) Log in with your FSUID to campus.fsu.edu and pay with the FSUCard, Visa, MasterCard, Discover, or American Express
2.) Visit the FSUCard Center
3.) Visit Student Financial Services
4.) Mail a check/money order payable to "Information Technology Services", to Student Financial Services, A1500
University Center, Tallahassee, FL 32306-2394
Please email it-help@fsu.edu with your question and your ticket will be routed to our Accounting area.
The invoice is a Crystal Report, which can be "Saved As" a Crystal Report, Excel, Word, or Text format. While viewing your
invoice, click on the icon of an envelope with a down arrow, then select from the popup list of file type, the format you
prefer. These documents can be printed, emailed to parents, etc.
The invoice will be prorated from when the billing cycle starts to when you submitted your order to stop services. You
will not be invoiced for the entire month.
Note: ITS does not prorate for school breaks (i.e. Spring break, Winter break, etc.)
In order to use the Crystal Report viewer, you may need to install Internet Explorer or DCOM for Windows 95 and
Microsoft Scripting engine. To download internet explorer from your windows updates or from the Microsoft downloads
support page located at http://download.microsoft.com/download/ie6sp1/finrel/6_sp1/W98NT42KMeXP/EN-
US/ie6setup.exe. In some cases, the Internet Explorer viewer will need to download ActiveX to view invoice.For Students
with Macintosh computers: If you are using OS9, you will need Internet Explorer version 5.17 or the Safari web browser. If
you are using OS10, you will need Internet Explorer version 5.23 or the Safari web browser.




If you have trouble printing you can work around it by exporting the invoice to pdf and then printing the pdf document.




If your ITS invoice amount differs from your FSYou (through campus.fsu.edu) balance, please pay the smaller balance, you
may have a credit pending that will be applied to your account and reflected on your next invoice.
The user ID is your FSUID. To activate your FSUID or to reset your FSUID password go to http://campus.fsu.edu




Payment is due on the last day of each month.




Review your invoices as quickly as possible after receiving them, and send us an email at it-help@fsu.edu within 30 days if
you believe something is charged incorrectly, or if you have any questions. Your email will be routed to our Accounting
area.
Your user name and password is your FSUID and FSUID password. You can reset your password here
http://campus.fsu.edu

The ITS invoices are one month behind (i.e. after service is received). The invoice you receive during the current month is
actually for services received the previous month.
ITS Billing Cycle
Because our office does not require a deposit or payment at sign-up, services are billed one month behind (i.e. after
service is received). Our billing schedule is as follows:
1. Invoices are created on the 6th of the month for services received the prior month.
2. Invoices (paper or email notifications) are sent by the 15th each month.
3. Payment is due by the last day of the month.
4. Late fees are applied to unpaid balances 30 days after payment due date.




You signed up for cable during a non-activation period. Activation fees are waived the 1st (5) days of classes in the Fall
and all Summer.
You will only receive a paper invoice in the mail if you signed up for one. Paper invoices are $1.50 each month. Paper
invoices should be received by the 15th of each month. If you would like a paper invoice and have not signed up for one,
sign-up online at http://its.fsu.edu/Getting-Help/Ordering-Information




When a new invoice is posted, an email will be sent to your University email account. If you do not receive this
notification by the 15th of each month, please email it-help@fsu.edu with the problem. Your ticket will be routed to our
ITS Customer Care area and your email address will be verified.




Local telephone service and cable will come on one invoice from Information Technology Services. For billing information,
visit http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Heritage-Grove/Billing-Payment
Email:Blackberry E-Mail Integration
* PlatinumGuard Plus covers replacement of phone for loss, theft, damage, or malfunction -- A $95.00 deductible applies
for loss, theft or damaged equipment; $30 processing fee for malfunctions occurring after the manufactures warranty
expires.
Limits
* Limit 2 claims in 12 months
* 30 days to file claim / 30 days to fulfill claim




Call Diversion allows calls to be diverted to another number if the Alltel/Verizon cell phone is not answered after 5 rings.
Dial #71 + 10 digit cell number to activate. To deactivate dial #710.




The wheel on the side selects menu item and the button is the enter key.
Here are the following steps:
1. Select the letter box (the postcard icon)
2. Press the track wheel
3. Scroll down to Options, press wheel
4. Select E-mail settings
5. Send Email to Handheld, highlight Yes and press trackwheel
6. Menu appears, select Folder redirection
7. Select Mailbox, press track wheel
8. Press Expand
9. Remove the tick mark from Sent Items
10. You won't see the sent items disappear from your screen, but it stops any new ones arriving.




You are out of range of a Blackberry Data Tower. See the data coverage map here.




No. Blackberries can't be activated without a data plan. Their very design prohibits carriers from doing so.
CDMA networks, like Alltel, Verizon, and Sprint do take more power to run the device over GSM like Cingular. This would
result in a shorter battery life. ITS recommends ordering an extended battery or car charger for the blackberry.
Use auto on/off so it is not consuming GPRS when not in use. When in an area of low coverage, flick the wireless off as
the device will just keep searching for a network and sending packets out to try and latch on to the apn, which will drain
the battery.




For information about Blackboard for Faculty, Staff, and Students, click here: http://wapps.ucc.fsu.edu:8008/roller/faqs/
For information about Blackboard forDesk.
Thank you for contacting the IT Help Students ONLY, click here: http://wapps.ucc.fsu.edu:8008/roller/studentfaqs/
This is a common problem we see with users of Internet Explorer, go to Tools and Internet Options and delete your
Cookies and Temporary Internet Files. Once this is done, restart your computer and try to access Secure Apps again. If it
still fails then try using a different web browser such as Mozilla Firefox which you may download for free from
http://www.mozilla.com.
Thank-you
(Your Name) IT Help Desk

Monday-Friday 8:00am - 9:30pm
Saturdays 9:00am - 7:00 pm
Sundays 12pm - 9:00pm
Thank you for contacting the IT Help Desk.
Internet Explorer 7 has had some compatibility issues with some FSU Servers, therefore we suggest trying a different web
browser such as Mozilla Firefox which you can download for free from http://www.mozilla.com.
If you don't wish to do this, then you can read and reply to your email using an email client such as Mozilla Thunderbird or
Outlook. Instructions for setting up various email clients are located at the link below.
Email Client Setup
http://helpdesk.fsu.edu/
Thank-you
(Your Name) IT Help Desk

Monday-Friday 8:00am - 9:30pm




No. Wireless network equipment (typically called Access Points) located in the buildings still requires wiring. Only the
connection to the device itself (e.g., laptop) is wireless.
Generally speaking, wireless networks are not a replacement for wired connections but act to compliment departments
and their users. ITS usually recommends the installation of enough wireless infrastructure to allow for "casual" wireless
usage. Lobbies, meeting rooms and outdoor patios are just some of the areas that need wiring pulled to allow for access
point installation.




Though conduit specifically may not be a requirement for every application, there is a design requirement that pathway is
used to route all wiring.
This pathway may be conduit or may be a combination of conduit and cable tray. The ITS design professional team can
work with your department to best evaluate the need for conduit in a particular building while staying within your
department's budget.
Yes, usually by one of two methods. First, new buildings and renovations typically have monies programmed long before
the projects start. Those monies in most cases are funded by the legislature or other means and are intended to provide
many kinds of infrastructure such as plumbing, lighting, elevators and building communications wiring. Secondly, in the
case of existing buildings where a department is adding outlets on an ad hoc basis it is typically the department’s
responsibility to fund the project. If you have any questions please contact the ITS and we can lead you through the
process.




For departmental orders, you may submit an ITS work order at our web site at http://its.fsu.edu/Getting-Help. If your
department is part of a building renovation or new building, you should contact the project manager at FSU Facilities. ITS
teams with FPC on many projects to best evaluate the need for wiring in a particular building while staying within your
department’s budget.




The FSU Communications Infrastructure Standard ensures that all communications wiring (voice/video/data/low voltage)
installed on the FSU campus is cost-effective, reliable, and sustainable. The FSU Communications Infrastructure Standard
was first released in 1993. As a living document, it has gone through many revisions and edits. It currently represents a
comprehensive design document that allows the design professional and the department to find solutions that meets
budget, code and design requirements. For further information you may go to:
http://www.vpfa.fsu.edu/policies/otc/index.html
•Voice wiring – Category 3•Data wiring – Category 5e •Fiber Optic Cabling (multi-mode and single-mode)•Cable TV
Coax•Access Control•Security and CCTV (Security Video)•Cabling types include plenum, non-plenum, riser rated,
underground, armored and aerial cabling



Departments typically do not have the resources or the experience to design, install or coordinate installation of wiring
infrastructure.
In addition, the Information Technology Services (ITS) has been tasked with the responsibility of design development,
review, approval, installation, maintenance, and management, of communications wiring and communications
infrastructure in all FSU properties.
The ITS has on staff of three Registered Communications Distribution Designer’s (RCDD) and over 20 professionals with
over 570 years of experience in the fields of designing, installing and maintaining wire including data switches and
wireless communications systems.
As new technologies emerge there are new demands on the installed wiring infrastructures. At times the new demands
exceed the performance abilities of the aging wiring. It is therefore necessary to upgrade to wiring systems that will meet
the demands for higher Mb/s. For example, going from a CAT3 to CAT5e system can allow for speeds up to 1 GBPs to the
desktop.

No. HDTV refers to a specific kind of digital signal format that requires a special television set. Digital Cable works with the
cable already wired to your existing television therefore does not require a special type of television set.
If you have a HDTV-capable TV and would like to sign-up for the service, complete an online order at
http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Heritage-Grove (Click "Place Heritage Grove
Order").
Cable cards are not available for Heritage Grove customers. Our partner, Comcast is unable to provide these type of cards
to the ITS for Heritage Grove residents due to FCC guidelines.




No. With Digital Cable you will receive a Digital Cable box that modifies the incoming Digital signal so that it can be viewed
with your current TV. With Digital Cable you will be able to enjoy extended service from your current television, without
having to buy a Digital TV.
For more information or to order, visit: http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-
Vision/Heritage-Grove
No. Your cable will remain active until you issue an online or written request. Phone calls or emails are not accepted for
disconnect orders. (Services DO NOT automatically disconnect at any time.) All equipment must be returned to the
Information Technology Services within 5 business days of deactivation of digital services. Equipment charges can range
from $200 up to $500 and will be added to your account if your equipment is NOT returned. We are located at the Rod K.
Shaw Building, 644 West Call Street, Tallahassee, FL 32306-1120. Open Monday – Friday, 8:00 am – 5:00 pm (closed on
weekends).
Yes, HDTV is brought to you through your digital cable service for an additional charge.
For more information or to order, visit http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-
Vision/Heritage-Grove.
Many Digital Cable Customers choose to put a Digital Cable box in one room; others prefer to have one in every room.
The Digital Cable box is required to view any digital channels, ON DEMAND programs, premium or pay-per-view channels
that are offered.
There is a charge for each digital box.
More information or to order can be found at http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-
Vision/Heritage-Grove.
To receive HDTV service, you must have an HDTV-capable or a HDTV- ready television set. In addition, you need an HDTV
cable box that enables you to receive and watch HDTV programs. After sign-up for the HDTV service, you will be
contacted to pick up your HDTV box at the Information Technology Services. (Please understand that not all programs are
broadcasted in HDTV.)
For more information or to order, visit http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-
Vision/Heritage-Grove/Signup-Disconnect

Payments Address (By Mail or In Person):
Student Financial Services
A1500 University Center
Tallahassee, FL 32306-2394
(Check or Money Order Payable to FSU Information Technology Services)

Payments Online: Make online payments at http://www.fees.fsu.edu/ for all Telecom services. FSU accepts the following
cards for online payments: FSUCARD, Discover, VISA, Mastercard, American Express, and E-checks. Note: You will be
assessed a modest, non-refundable convenience fee to cover the cost of the transaction. The amount will be displayed
before you commit to completing your payment. ITS is not set-up to automatically withdraw payment from any account.
An ITS representative will contact you within 3-5 business days when your box arrives. You have the option of coming into
our office to pick up your box. Our office is located on the corner of Call and Dewey St. You also have the option of making
an appointment with one of our ITS Technicians to come out and install your box. You must be home for your
appointment.
Digital Cable uses advanced technology to deliver more choice than is available with core analog cable service. Some key
benefits of Digital Cable include:
  More programming choices
  ON DEMAND - Comcast ON DEMAND lets you choose from hundreds of movies and shows - and start them whenever
you want.
  Pay-Per-View - more hit movies at convenient start times
  Music Choice(r) - commercial-free, high-quality music, 24 hours a day
  Interactive on-screen program guide permits control, choice, and convenience.




To disconnect your digital service(s), you will need complete an ITS service agreement at
http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Heritage-Grove and return all equipment.
You can order Digital Cable by going to the ITS website at http://www.its.fsu.edu/Communications/Cable-TV-Seminole-
Cable-Vision/Heritage-Grove and completing a service agreement.
When you wish to order Pay Per View Movies, follow the following steps:

  Press the Guide button on your remote.
  Press the C button to view the current program options.
  Highlight a movie and press the Select button (note: if ordering a movie to view at a future time, highlight "buy PPV
event" and press the Select button).
  Press the B button to buy the selected movie.
  Press the A button to confirm your choice.
Connector cables to be used:
                Coaxial Cable
                Component /Audio Cable (Issued from ITS)
                Power Cable
1. Using a coaxial cable, connect cable wall outlet to the CABLE IN coaxial input on the digital box.
2. Locate the Y Pb Pr inputs on your HDTV and on the digital box.
3. To make identification easy, these connectors are color-coded on the digital box and on the Component Cable.
(Y = green, Pb = blue, and Pr = orange). Connect the Y output on the box to the Y input on your HDTV, and do the same for
the Pb and Pr connections.
4. Locate the AUDIO OUT L (White) and R (Red) outputs on the box and the AUDIO IN L and R inputs on your HDTV.
Connect the L (White) output on the box to the L (White) input on your HDTV. Do the same for the red.
5. Connect the power cord from a power wall outlet to the digital box.
1. Connect the cable wire from the wall jack to the CABLE IN port on the back of the Digital Box
2. Connect the Digital Box to the TV using either a cable wire or component cord.
3. Plug in the power cord to the Digital Box
Your cable services can be ordered on-line by going to the FSU Information Technology Services web site
(http://helpdesk.fsu.edu/Orders-Repairs). You will need your official Heritage Grove address to order services. You will
also need to login to submit an order through the Blackboard website, which will require you to sign up for an FSUID
account. Once your FSUID account is created, it will give you a FSUID email account, which you will need to use in order to
sign up for services. To sign up for services, click on the link above within the paragraph, then go to the link that says Sign
Up/Disconnect Services to go through the sign-up process. Many specials are offered through the 5th day of classes, so be
sure not to miss them!
If you are an existing ITS cable customer, simply fill out the service agreement on our website at
http://helpdesk.fsu.edu/Orders-Repairs. You will want to select the option to add SCV Basic + Digital. (You DO NOT have
to cancel SCV Basic if you already have service.)

Seminole Cable Vision will cost $39.99 per month. This includes more than 70 channels with 2 channels of HBO. There is a
one-time $15 activation fee that will be waived for the first 5 days of classes. For more information about SCV, including a
channel line-up, you can go to http://www.otc.fsu.edu/Student/Offer/scvOffer.html. The SCV Activation is waived
through the 5th day of classes in the Fall and all Summer”.

On Demand movies can range from $2.99-11.99. However, special events will vary in price depending on the type of event
The person whose name is on the account can be charged up to $600 for unreturned boxes, cables, and remote controls.
All equipment must be returned to the Rod K. Shaw Building at 644 West Call Street upon disconnection. Returning
equipment to other locations will result in an unreturned charge.

· Position the digital box with at least 2 inches of space above and on all sides
· Do not block the slots and openings in the digital box, or place anything on top of the digital box
· Do not position the digital box in an enclosed space that would restrict airflow around the unit
· Do not position the digital box near any external heat source that could raise the temperature around the unit.
When you disconnect your digital service (or get disconnected for nonpayment), you must return all equipment (boxes,
remotes, power cords) to the Information Technology Services at the Rod K. Shaw Building on the corner of Call & Dewey
Streets. Failure to do so will result in a charge of $200-$500.

Complete a Service Agreement here and select SCV Digital Only in the Disconnect Section.


No. Only one customer per apartment may sign up
You can check out our ITS at Heritage Grove website at http://www.its.fsu.edu/Communications/Cable-TV-Seminole-
Cable-Vision/Heritage-Grove/Rates, or you can call the IT Help Desk at 644-HELP (4357) Monday - Friday from 8:00am -
6:00pm.
Yes. Complete an ITS service agreement at http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-
Vision/Heritage-Grove/Signup-Disconnect.
No. There is no disconnection fee when canceling your services. However, you should return all equipment undamaged
upon disconnecting to avoid being charged for the unreturned equipment.

Currently there are several types of packages you can sign up for. The packages and their prices can be viewed on our
website at http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Heritage-Grove
You will need to verify if the cable box is plugged in correctly. Unplug the power cord for one minute, then plug it back in
(resets digital box). If you are still having problems, contact the ITS Help Desk for further assistance at 850-644-HELP
(4357).
With the parental control feature, you can control what your kids can watch, even when you're away. You can restrict the
viewing of any specific program titles and channels, even Pay-Per-View programs. It also allows you to hide adult titles
from displaying on the screen. And once a program or channel is restricted, it can only be viewed by entering the parental
control code. Learn more ...
For Heritage Grove, there are many channels that offer HD if you sign-up for the high definiton service. There are the local
broadcast channels like ABC, NBC, CBS and PBS. There are also networks like ESPN HD, INHD and INHD2, that offer a wide
range of programming. If you sign up for HBO, Cinemax, Showtime, and/or Starz, you will be able to take advantage of the
HD on those channels.
Cable cards are not available for Heritage Grove customers. Our partner, Comcast is unable to provide these type of cards
to ITS for Heritage Grove residents due to FCC guidelines.
Submit a Repair Request at http://tssforms.its.fsu.edu/Forms/Repair/Repair_Form.php and in the "Details of Repair
Request", enter your error code.
"Do not plug the power cord into a wall outlet until you have completed all connections between the digital box and other
components".

If your cable is not working, you can check the troubleshooting tips on the ITS website at
http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Heritage-Grove. If you determine that you
need to report a cable repair, you can contact the our Help Desk at 644-HELP (4357). Or you may submit an online repair
ticket at http://www.its.fsu.edu/Getting-Help/Request-a-Repair, click "Request Repair", and complete the online repair
form. There is not usually a charge for a cable repair, except in cases of vandalism or destruction of property, etc.
All equipment must be returned to the Information Technology Services within 5 business days of deactivation of digital
services. Equipment charges can range from $200 up to $500 and will be added to your account if your equipment is NOT
returned. We are located at the Rod K. Shaw Building, 644 West Call Street, Tallahassee, FL 32306-1120. Open Monday –
Friday, 8:00 am – 5:00 pm (closed on weekends).
The cable box and equipment must be returned to 644 West Call Street Rod. K. Shaw Bldg. Tallahassee, FL 32306 Monday
-Friday 8AM- 5PM. You will recieve a return receipt.

Pay Per View charges may be billed up to two months behind.
No. Certain charges may apply for vandalism or destruction of property, etc.
Online invoices from ITS are available: https://accounts.otc.fsu.edu/. You may request a paper invoice for an additional
$1.50 monthly fee - Order Here.
1. If you are receiving all the channels, but the picture is not clear, check to make sure the cable wire is secure to the wall
outlet and on the back of the TV.

2. If the wires are tight, you may have a bad wire. Try connecting another wire. If the picture is clear, your previous wire
was the problem and a new wire is the answer.
3. If you are still having problems complete an on-line repair ticket at http://its.fsu.edu/Getting-Help/Request-a-Repair
(Click on "Request Repair"). A technician will call you back to set an appointment. (One of the room's residents must be
home for the repair.)
RESIDENCE HALLS:
 Services DO NOT automatically disconnect at the end of the Fall Semester, during the first 6/8 weeks of the Summer
Semester, or during school breaks (i.e. Spring Break, Winter Break, etc.).

Services are automatically disconnected at the end of the Spring and 12-week Summer semesters.
If you move, switch rooms/apartments, or withdraw from the University, you are responsible for all charges in your name
until you submit a disconnect service request at http://its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Sign-
up-Disconnect-Service. It is your responsibility to disconnect services via a service request. Phone calls or emails are not
accepted for disconnect orders.

HERITAGE GROVE:
Services DO NOT automatically disconnect at any time.
If you move, switch rooms/apartments, or withdraw from the University, you are responsible for all charges in your name
until you submit a disconnect service request at http://its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Sign-
up-Disconnect-Service. It is your responsibility to disconnect services via a service request. Phone calls or emails are not
accepted for disconnect orders. All equipment must be returned to Information Technology Services within 5 business
days of deactivation of digital services. Equipment charges can range from $200 up to $500 and will be added to your
No. If you subscribe to SCV, the DTV transition should not affect any TV sets that are connected to SCV. The DTV transition
applies only to full-power broadcast television stations – stations that use the public airwaves to transmit their
programming to viewers through a broadcast antenna (roof-top-antenna or “rabbit-ears"). The type of TV you own is very
important.

A thorough list of FAQ’s concerning the DTV transition can be found at www.dtv.gov/consumercorner.html
RESIDENCE HALLS:
If you move, switch rooms/apartments, or withdraw from the University, you are responsible for all charges in your name
until you submit a disconnect service request at http://its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Sign-
up-Disconnect-Service. It is your responsibility to disconnect services via a service request. Phone calls or emails are not
accepted for disconnect orders.

HERITAGE GROVE:

If you move, switch rooms/apartments, or withdraw from the University, you are responsible for all charges in your name
until you submit a disconnect service request at http://its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Sign-
up-Disconnect-Service. It is your responsibility to disconnect services via a service request. Phone calls or emails are not
accepted for disconnect orders. All equipment must be returned to Information Technology Services within 5 business
days of deactivation of digital services. Equipment charges can range from $200 up to $500 and will be added to your
account if your equipment is NOT returned. We are located at the Rod K. Shaw Building, 644 West Call Street, Tallahassee,
FL 32306-1120. Open Monday – Friday, 8:00 am – 5:00 pm (closed on weekends).

1. If the TV is a High Definition, you will first need to verify if the TV is set to the correct input of CATV / Cable:
A. Press the Menu, Program, or the Setup button.
(It may be something different, but these are the most common)
B. After accessing one of the options above, then try searching for the following:
Signal, Channel Setup, Input, Tuner, or Auto-Programming
C. Now you should have the option of choosing between:
Air, Antenna or VHF (if it’s an older TV) and CATV, Cable, Cable STD, or just STD (standard)
2. To Program TV Channels:
A. Press the Menu, Program, or the Setup button.
(It may be something different, but these are the most common)
B. Look for the following options:
Auto-Channel Search, Auto-Scan or Auto Programming.
C. Select Auto-Program.
3. You should now have all the channels. If not, you can submit a Repair Ticket on the ITS webpage.
Or contact the IT Help Desk for further assistance at 644-HELP (4357).
Nothing. Because Congress mandated that the last day for full-power television stations to broadcast in analog would be
February 17, 2009, over-the-air TV broadcasts will be in digital only after that date. If you have one or more televisions
that receive free over-the-air television programming (with a roof-top antenna or “rabbit ears” on the TV), the type of TV
you own is very important.
However, since you have Seminole Cable Vision (SCV) and do not use a roof-top-antenna or “rabbit-ears" this change in
broadcasting technology will not affect the services you receive on campus. You will continue to receive all services via
SCV without a need for a new TV or a set top device.
A thorough list of FAQ’s concerning the DTV transition can be found at www.dtv.gov/consumercorner.html
1. Make sure you have enough cable wire to run from the wall to the back of the TV. You can purchase cable wire at the
FSU Bookstore.

2.Locate the cable outlet on the wall. In most halls, it is near the front door.
 A) In older halls, look for a wire coming down the wall from the ceiling into a box. The connection will be on the bottom
of the box which is about knee high.

 B) In newer renovated halls, look for a face plate higher on the wall with the connection on the front. There will be no
wire running down the wall with this type of connection. Note: The connection may be behind a bed, refrigerator or
dresser.
Once the cable outlet is located, firmly connect your cable wire into the port in the back of your television and also to the
cable connector on the wall. Note: Do not tighten the cable wire with a wrench or pliers.
3.If you are also using a VCR, connect your cable wire from the VCR to cable outlet, and with a separate wire connect your
VCR to your TV set.
4.Remember, that every television is different. Refer first to your owner's manual with questions regarding cable
connections.
  Deactivate cable in old room.

    Use Online or Printable Deactivation Form

  Sign-up for cable in new room.


    Make sure new roommate has not already activated cable.
    Verify new Building / Room Number update in Blackboard
    If Building and Room Number has not changed a week after move-in, check with Hall Manager or email:
housinginfo@admin.fsu.edu *Changes may take up to a week.
    PO Box Number does not change
No. Whether you are staying in the same hall or moving to a different hall, the P.O. Box does not change.

    Are you signed up for cable? Cable is a subscriber service.

     Did you receive a tag on your door indicating cable has been connected? It takes up to 5 business days to activate
service.(Note: Cable is connected in all rooms through the 5th day of class in the Fall only.)
     Did you follow the instructions above for connecting the cable in your room and Programming your TV to receive
cable?
     If you are still having problems, contact the IT Help Desk at 644-HELP (4357) or fill out the online repair ticket. A
technician will call you back to set an appointment. (One of the room's residents must be home for the repair.)
Program your TV - See: How do I program my TV for Cable?
Go to http://www.its.fsu.edu/Getting-Help/Ticket-Repair-Requests.
FSU Residence Halls and Heritage Grove:
Basic Cable Channel Line-up: 70 Channels + 2 HBO Channels (click for more info)
Digital Cable Channel Line-up (Heritage Grove Only): www.comcast.com/customers/clu/channelLineup.ashx
Residence Halls:
Cable is connected the first 5 days of classes in Fall Semester. After the 5th day, there is an activation fee of $15.00.
Activation fees are waived the 1st (5) days of classes in the Fall and all Summer. Activation will take up to 5 business days
after sign-up. You will receive a tag on your door when your cable has been activated.
Heritage Grove:
Cable is connected the first 5 days of classes in Fall Semester. After the 5th day, there is an activation fee of $15.00.
Activation fees are waived the 1st (5) days of classes in the Fall and all Summer. Activation will take up to 5 business days
after sign-up. You will receive a tag on your door when your cable has been activated.

For Digital cable, you will receive a phone call when your digital box is ready for pick-up at Information Technology
Services.
Activation fees are waived the 1st (5) days of classes in the Fall and all Summer.
You can purchase cable wire from the FSU Computer Store or the FSU Bookstore.
FSU Residence Halls: Eligible for Basic Cable ONLY!
Heritage Grove Apartments: Eligible for Basic Cable or Digital Cable!
Currently, you will receive some high definition channels on campus. You must have a high definition capable TV to
receive these channels. Visit http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Cable-TV/Cable-
Lineup to view the analog (basic) and high defintion line-up.
Note: In addition to the line-up listed, you may receive some digital-only channels. These channels are not monitored or
guaranteed by ITS.
Please visit out website to sign up for cable service. http://www.its.fsu.edu/Communications/SCV


If you have the owner’s manual for the TV please refer to the manual, if not follow these basic programming procedures
    1: If the TV is a High Definition, you will first need to verify if the TV is set to the correct input of CATV / Cable:
A.     Press the Menu, Program, or the Setup button.
(It may be something different, but these are the most common)
B.     After accessing one of the options above, then try searching for the following: Signal, Channel Setup, Input, Tuner,
or Auto-Programming.
C.     Now you should have the option of choosing between: Air, Antenna or VHF (if it’s an older TV) and CATV, Cable,
Cable STD, or just STD (standard).
     2: To Program TV Channels:
A.     Press the Menu, Program, or the Setup button.
(It may be something different, but these are the most common)
B.     Look for the following options: Auto-Channel Search, Auto-Scan or Auto Programming.
C.     Select Auto-Program.
             3: You should now have all the channels. If not, you can enter in a Repair Ticket on the ITS webpage
             (http://helpdesk.fsu.edu/Orders-Repairs) or contact the IT Help Desk for further assistance at 644-HELP
(4357).
If you have the owner’s manual for the TV please refer to the manual, if not follow these basic programming procedures
    1: If the TV is a High Definition, you will first need to verify if the TV is set to the correct input of CATV / Cable:
A.     Press the Menu, Program, or the Setup button.
(It may be something different, but these are the most common)
B.     After accessing one of the options above, then try searching for the following: Signal, Channel Setup, Input, Tuner,
or Auto-Programming.
C.     Now you should have the option of choosing between: Air, Antenna or VHF (if it’s an older TV) and CATV, Cable,
Cable STD, or just STD (standard).
     2: To Program TV Channels:
A.     Press the Menu, Program, or the Setup button.
(It may be something different, but these are the most common)
B.     Look for the following options: Auto-Channel Search, Auto-Scan or Auto Programming.
C.     Select Auto-Program.
             3: You should now have all the channels. If not, you can enter in a Repair Ticket on the ITS webpage
             (http://helpdesk.fsu.edu/Orders-Repairs) or contact the IT Help Desk for further assistance at 644-HELP
(4357).

Then you will need to verify when you signed up.
 Also, verify these 3 options:
  If it is within the 5 business days after signup and your CATV is still not hooked up please call 850-644-HELP(4357)
 Did you receive a tag on the door saying CATV is connected
   If you received a tag saying CATV is connected and are still are not receiving channels, please go through the CATV
setup

Then you will need to verify when you signed up.
 Also, verify these 3 options:
  If it is within the 5 business days after signup and your CATV is still not hooked up please call 850-644-HELP(4357).
 Did you receive a tag on the door saying CATV is connected.
   If you received a tag saying CATV is connected and are still are not receiving channels, please go through the CATV
setup
Then, we need to verify everything is hooked up correctly.
   It might sound funny but please check if you have a cable wire connecting the wall outlet to the back of your TV.
      Some newer TV’s have separate connectors for Air and CATV. Meaning two possible connections for a cable wire. The
wire needs to be plugged into the CATV port in order for CATV to work.
    If you live in Rogers hall, verify that the TV are connected to the correct cable jack. There are two jacks in the room,
one is in a little plastic box with the connector pointing to the ground, and the other is typically a bare wire in a box near
the window. Make sure you are plugged into the one pointing to the ground.
b)      Please unplug the wire and check that the center conductor is at least flush with the end of the connector,
preferably protruding from the end of the wire.
      PlPease plug the wire back in.
Check to see if you can dial long distance:
1. First check for proper dialing capabilities by dialing 2-9999 on your phone.
2. The telephone will tell you a number which is your class of service.
3. Verify your class of service at http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-Service/Dialing-
Capabilities-Line-Class-of-Service or consult your Seminole guide to make sure that you are allowed to make long distance
calls from your phone.
4. To change your class of service call consult your departmental representative and fill out an Online Technology Service
Request. For SUNCOM dialing instructions click here.


Dial 9 + 011 + country code + city code + number. If you are unable to make the call - Check your class of service by:
1. First check for proper dialing capabilities by dialing 2-9999 on your phone.
2. The telephone will tell you a number which is your class of service.
3. Verify your class of service at http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-Service/Long-Distance-
Authorization-Code-for-Dialing/Authorization-Codes or consult your Seminole guide to make sure that you are allowed to
make long distance calls from your phone.
4. To change your class of service call consult your departmental representative and fill out an Online Technology Service
Request: http://its.fsu.edu/Contact-ITS/Ordering-Information . For SUNCOM dialing instructions click here.

Long Distance Dialing instructions are published at http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-
Service/Long-Distance-Authorization-Code-for-Dialing/Authorization-Codes for your convenience.
Calling card instructions for domestic and international long distance is located on our website at
http://www.its.fsu.edu/Communications/Calling-Cards.
Contact the IT Help Desk at it-help@fsu.edu or 644-HELP (4357)
Fill out an ITS Online Technology Service Request order form at http://www.its.fsu.edu/Getting-Help/Request-Orders-
Estimates-Invoices-and-Access to request a change of service.
17.9¢ per minute
50¢ surcharge per call
29¢ surcharge/call for payphone
International rates are listed at http://www.its.fsu.edu/Communications/Calling-Cards. These rates include a 50¢ per call,
29¢ surcharge/call for payphone.

Class of Service will determine if you have the ability to make off-campus, long distance or international calls.
Every calling card will be set at a $500 credit limit (set to limit exposure to fraud.) If you would like to request a lower
limit, specify that on the order.
Direct dial authorization codes, SUNCOM, calling cards, and 800 numbers
Budget Mangers have been given access to assign users to specified cell phone numbers within their department. To
assign a users, Budget Managers should follow these steps:
1. Log-in to https://apps.oti.fsu.edu/Telephones using your FSUID and password.
2. Review the cellular numbers assigned to your department.
3. Click on the ‘Associate Phone Numbers’ link at the bottom of the page.
4. Assign users to each cellular number by entering the user’s FSUID.
5. Click on ‘Save Phone User’s FSUID’.
6. If you encounter problems with assigning or saving the user information, please email it-help@fsu.edu or call 644-
HELP (4357) for assistance.
If your Budget Manager contact needs to be changed, follow the steps below:
·      Go to http://www.budget.fsu.edu
·      Click Downloadable Forms
·      Select FSU Department ID Form and Instructions (old AD359)
·      Submit the form to the Budget Office
The Budget Manager is currently the only person that has access to the cellular monitoring tool. The Budget Manager is
based on information received from OMNI in a daily import. ITS is unable to override this information, but is evaluating
the potential for offering this option in the future.
Names are updated in the ITS billing system weekly up until a week before the billing cycle. Name changes made past the
cutoff will be made on the next month’s invoice. If a name change does not go through on the second invoice, please
create a ticket with the IT Help Desk.
Your cellular phone/device may not appear in the cellular monitoring tool for the following reasons:
Your cellular device does not have a voice plan. It has a "data only" plan. The tool is designed to monitor usage of voice
calls only.


At this time, only one user can be assigned to a phone. Therefore, your department will have to determine to whom to
assign the phone. You will also have to determine to whom you will charge the overage fees if there are any.

Only devices with a voice plan will appear in the cellular monitoring tool.
The cellular phone policy can be found as noted in John Carnaghi's memo dated November 21, 2001 at
http://www.vpfa.fsu.edu/Policies/otc/cellpolicymemo.pdf

FSU Policy discourages personal usage of cellular phones with any University-owned communications device or service. In
order to assist with the responsibility of reviewing the cellular usage, the University has developed an efficient and
effective online monitoring program. University policy will subsequently be revisited and, in order to obtain and retain
cellular phone service, the University may mandate use of this program.
Classroom Technology:Classroom Support




This link will direct you to FAQ's about Technology Enhanced Classrooms:
https://condor.tecad.fsu.edu/inst_info/faq.aspx
Outlook 2003 will only connect to myFSU with imap4.
Outlook 2007 will also connect to myFSU using imap4. However, if you install the Outlook Live connector with Outlook
2007, it will connect using native Exchange mode. Connecting using Outlook 2007 or later client provides access to
additional features and best experience.

Please visit the following Microsoft Support articles:

  Importing your e-mail, contacts, and calendar into Windows Live Mail

  Import messages to Windows Mail from other e-mail programs

   Import, export, or change the format for contacts
   On the mobile phone, from the home screen, click Start, and then click ActiveSync.
   Click Menu, and then click Configure Server.
   Enter the server address. The server address is m.outlook.com.
   Select This server requires an encrypted (SSL) connection check box.
   Click Next.
   Enter your user name, password, and domain.
   Select the Save password check box.
   Click Next.
   Select check box for Contacts, and also the check box for each kind of information you want to synchronize, and then
click Finish.

For more information: Windows Live for Windows Phone
If changing existing account settings from JES to myFSU, under Entourage
go to Account settings. Under the dialog box Accounts, highlight the account to be
modified then click Edit. Skip to step 3 and follow the instructions to replace the existing
information.

1. In Entourage for Mac, on the Tools menu, click Accounts, In the Accounts dialog box click New.

2. In the New Account window under Add new mail account, select IMAP
from the drop-down menu next to Account type, and then click OK. (FSU does not support the POP protocol)

3. On the Edit Account page, enter the following:
   Under Account name, type a name for this account (ex. myFSU Email)
   Under Personal Information fill in the following:
   Next to Name, enter your name how you would like it displayed.
   Next to E-mail address, enter your full e-mail address, for example, FSUID@my.fsu.edu.

4. Under Receiving mail enter the following:
   Next to Account ID, enter your email address (FSUID@my.fsu.edu)
   Next to IMAP server enter imap.my.fsu.edu
   Next to Password, enter your FSUID password. If you want to save
your password, you can select the check box next to Save password in my
Mac OS keychain.

5. Click Click here for advanced receiving options.

6. In the pop-up window that appears, select the check box next to This
IMAP service requires a secure connection (SSL), and then click the
close button in the upper-left corner of the pop-up window.
From the BlackBerry home screen,

  Click BlackBerry Setup &gt; Set up Internet E-mail &gt; Add An Email Account.
  Type your e-mail address and password, and then click Next.
  If your BlackBerry device can't determine the appropriate server settings, click I will provide the settings to add this
email account.
  Scroll down and then click Next.
  Select Internet Service Provider Email (IMAP), and then click Next.
  Type your user name in the format of FSUID@my.fsu.edu.
  Scroll down and type the name of your e-mail server: m.outlook.com (optional: pod51010.outlook.com)
  Click Next.
  Enter m.outlook.com as the SMTP Server name.
  Click OK to complete the setup.

For more information: Windows Live for BlackBerry
 1. Open Mail, and then do one of the following:

    If you've never set up any e-mail accounts using Mail, the Welcome to Mail page appears. Go to step 2.

    If you've already created e-mail accounts using Mail, on the Mail menu, click Preferences. On the Accounts tab, click
the plus sign (+) at the bottom of the navigation pane to open the Add Account window.

 2. On the Welcome to Mail or Add Account window:

    In the Full Name box, enter the name you want to display to people you send e-mail to.

    In the Email Address box, enter your primary e-mail address.
    In the Password box, enter the password for your Outlook Live account, and then click Continue.

 3. In the Incoming Mail Server window, enter the following:

    Next to Account Type, select IMAP. POP is not supported at Florida State University.

    In the Description box, enter a name that will remind you what this e-mail account is for.
    In the Incoming Mail Server box, enter imap.my.fsu.edu

    In the User Name box, enter your FSUID@my.fsu.edu.
    In the Password box, enter the password for e-mail account if it's not already shown in that field.

    Click Continue. Mail will test your connection to the incoming server using default settings.

If the Incoming Mail Security box appears, select Use Secure Sockets Layer (SSL), and then click Continue.
To set up Outlook 2010 to receive email from your myFSU account using IMAP, follow the instructions below:
1. Click on "File" in the top left corner, then click the "Account Settings" button, then "Account Settings" again from the
drop down menu.

2. Under the "E-mail" tab select "New..."

3. Make sure "E-mail Account" is selected and click Next.

4. Select "Manually configure server settings or additional server types" and hit Next.

5. Make sure "Internet E-mail" is selected and hit Next.

6. Internet E-mail Settings:

  Fill in "Your Name" with whatever you want your name to appear as in your e-mails.
  Fill in "E-mail Address" with your FSUID@my.fsu.edu
  For Account Type, select "IMAP" from the drop down menu
  Fill in "Incoming mail server" with imap.my.fsu.edu
  Fill in "Outgoing mail server" with smtp.my.fsu.edu
  Fill in "User Name" with your FSUID@my.fsu.edu
  Fill in "Password" with your myFSU account password.

7. Click the "More Settings" button once you've completed all the steps above in Internet E-mail Settings.

  Click on the "Advanced" tab.
  Fill in "Incoming server(IMAP)" with the port number 993.
  Fill in "Outgoing server(SMTP)" with the port number 25
  Change the drop down menu for IMAP to SSL
1. In Mozilla Thunderbird, using the menu on top, click Tools then click at the bottom of the menu click Account Settings.
2. On the bottom left, click Account Actions and then select Mail Account.
3. Once you're on the Mail Account setup:

  Fill in Your name as you'd like your name to appear in e-mails you send.
  Fill in Email Address with your myFSU account(FSUID@my.fsu.edu)
  Fill in Password with your myFSU password.

4. Once you've done that, click Continue, wait for the Manual Setup button to active and click it.
5. You will be back under the Account Settings window. Once you're here, navigate to Server Settings under your myFSU
account on the left panel.

  Fill in Server Name with imap.my.fsu.edu and change "Port" to 993.
  Fill in User Name with your myFSU account(FSUID@my.fsu.edu)
  Select the drop down menu next to Connection Security and select "SSL/TLS"

6. Now while still in the Account Settings Window, navigate down to Outgoing Server(SMTP)

  Select mail.my.fsu.edu and click Edit.
  Fill in Description with myFSU
  Fill in Server Name with smtp.my.fsu.edu and fill in Port with 587
  Next to Connection security select "STARTTLS" from the drop down menu.
  Next to Authentication method select "Normal password" from the drop down menu.
  Fill in User Name once again with your myFSU account(FSUID@my.fsu.edu)

Your setup is complete!
Now this set up varies from Droid to Droid since it's an open source platform, so you may need to do some digging
around on your own to figure out the exact way to set up your droid. These instructions were written using a Droid X
running Froyo, 2.2.

1. Click the "Menu" button on your Droid and navigate to "Settings."

2. Navigate to and select "Accounts" or "Accounts & Sync"

3. Select "Add Account," this will bring you to the Setup Accounts screen.

4. On the Setup Accounts screen, select "Corporate Sync." Depending on your phone, this may say "ActiveSync" or
Please visit the Microsoft page: windowsliveformobile.com

  E-mail address: This is your full e-mail address (for example, abc11@my.fsu.edu).

  User name: Your user name is your full e-mail address (for example, abc11@my.fsu.edu).

  Password: This is the password for your e-mail account (same as your FSUID password).

  Incoming mail server: m.outlook.com (optional: pod51010.outlook.com)

  Outgoing mail server: m.outlook.com (optional: pod51010.outlook.com)
  Advanced Settings: If your mobile phone's messaging program allows you to set up advanced settings, make sure your
Outgoing server requires authentication option is selected and make sure to choose Use the same user name and
password for sending e-mail.
From your iPhone/iPad home screen,
1. Click on "Settings."

2. Scroll down and click on "Mail, Contacts, Calenders."

3. On the Mail, Contacts, Calenders window click on "Add Account..."

4. Select "Microsoft Exchange" from the top of the Add Account menu.

  Fill in "Email" with your myFSU account username(FSUID@my.fsu.edu)
  Skip Domain.
  Fill in "Username" with your myFSU account username(FSUID@my.fsu.edu)
  Fill in "Password" with your myFSU account password.
  Add a Description if you like, not required.
  Tap Next, once you do this you will be asked to propagate a new field "Server."
  Fill in "Server" with m.outlook.com
  Manually accept the certificate if necessary and click Ok.
Start Opera
Click on Tools
Click on Mail and Chat Accounts
Choose the Add button
Choose E-Mail
Enter your Real Name
Enter your E-mail Address of FSUID@my.fsu.edu
Choose Next
Enter your myFSU account usernam(FSUID@my.fsu.edu)
Enter your myFSU account password.
Select "IMAP
Choose Next
Enter imap.my.fsu.edu for incoming server.
Enter smtp.my.fsu.edu for outgoing server.
Check the Use secure connection box for both.
Click Finish
To set up Outlook 2003 to connect to your myFSU email account using IMAP settings, follow the instructions below:

  Select Tools &gt; Account Settings... from the menu in Outlook.
  Go to the E-mail tab and Click New....
  Make sure IMAP is selected.
  Click Next.
  Type your name as you want it to appear in outgoing email under Your Name
  Enter your myFSU address under E-mail Address(example, FSUID@my.fsu.edu):.
  Make sure Manually configure server settings or additional server types is checked.
  Click Next
  Make sure Internet E-mail is selected.
  Click Next
  Make sure IMAP is selected under Account Type:.
  Enter imap.my.fsu.edu under Incoming mail server
  Type smtp.my.fsu.edu under Outgoing mail server (SMTP)
  Enter your complete myFSU address ("FSUID@my.fsu.edu", for example) under User Name
  Type your myFSU password under Password
  Click More Settings....
  Go to the Outgoing Server tab, make sure My outgoing server (SMTP) requires authentication is checked.
  Verify Use same settings as my incoming mail server is selected.
  Go to the Advanced tab, make sure This server requires an encrypted connection (SSL) is checked under Incoming
server (IMAP)
  Make sure SSL is selected for Use the following type of encrypted connection: under Outgoing server (SMTP):
  Check that 993 appears under Incoming server (IMAP:) and 587 under Outgoing server (SMTP)
  Click OK.
  Now click Next.
  Click Finish then click Close.
To set up Outlook 2007 to receive email from your myFSU account, follow the instructions below:
1. Click on "Tools" and select "Account Settings"

2. Select "New..."

3. Make sure "Microsoft Exchange, POP3, IMAP, HTTP" is selected and hit Next.

4. Check "Manually configure server settings" and hit Next.

5. Internet E-mail Settings:

1. In Windows, click on your Windows start button, then select Control Panel
2. In the Control Panel select User Accounts
3. In the User Accounts window, select Mail

4. A Mail Setup - Outlook window should pop up, from there click on the E-mail Accounts button.

5. This should bring up the Microsoft Outlook 2007 Account Settings window, click New

6. In the Add New Account window, select E-mail Account and click Next.

7. Add New Account window:

  Fill in Your Name with whatever you'd like to appear on your myFSU account.
  Fill in E-mail Address with your myFSU account username(FSUID@my.fsu.edu)
  Fill in Password with your myFSU account password.
  Click Next

8. Outlook 2007 should auto-configure your Exchange settings from here.

Your setup is complete.
1. In Windows, click on your Windows start button, then select Control Panel
2. In the Control Panel select User Accounts
3. In the User Accounts window, select Mail

4. A Mail Setup - Outlook window should pop up, from there click on the E-mail Accounts button.

5. This should bring up the Microsoft Outlook 2010 Account Settings window, click New

6. In the Add New Account window, select E-mail Account and click Next.

7. Add New Account window:

  Fill in Your Name with whatever you'd like to appear on your myFSU account.
  Fill in E-mail Address with your myFSU account username(FSUID@my.fsu.edu)
  Fill in Password with your myFSU account password.
  Click Next

8. Outlook 2010 should auto-configure your Exchange settings from here.

Your setup is complete.
  Open Outlook Express. The Internet Connection Wizard will run the first time you open Outlook Express. If the Internet
Connection Wizard doesn't run when you first open Outlook Express, do the following:

    On the Tools menu, click Accounts.
    In the Internet Accounts dialog box, click Add, and then click Mail.


   On the Your Name page, enter your full name in the Display name box.
   On the Internet E-mail Address page, enter your e-mail address in the E-mail address box.
   On the E-mail Server Names page, in the drop-down menu under My incoming mail server is a &lt;type&gt; server,
select IMAP.
   Under Incoming mail (POP3, IMAP or HTTP) server, enter your POP3 or IMAP4 server name. If you access your e-mail
account online using the outlook.com Web site, enter outlook.com for the POP or IMAP server name. IMAP4 supports
more features.
   Under Outgoing mail (SMTP) server, enter the SMTP server name. If you access your e-mail account online using the
outlook.com Web site, enter pod51000.outlook.com for the SMTP server name for On Campus Computers. For off
campus computers you will have to use your Internet Service Providers (ISP) SMTP server name with associated login
credentials. Click Next.
   On the Internet Mail Logon page, in the Account name box, enter your e-mail address. In the Password box, enter your
password. If you want Outlook Express to remember your password, select the check box next to Remember password.
Click Next.
   On the Congratulations page, click Finish.
   On the Internet Accounts page, select the account you just set up for your e-mail account, and then click Properties.
   On the Properties page for the account, click the Advanced tab, and then do the following:
   Under Server Port Numbers, under Outgoing mail (SMTP), select This server requires a secure connection (SSL).
     Under Incoming mail (IMAP) or Incoming mail (POP3), select This server requires a secure connection (SSL).
     If you're using POP3, it's a good idea to set up your client to keep a copy of the messages you retrieve to your local
1. Once Windows Mail is open, click on "Tools" at the top and then "Accounts" on the menu.
2. When the "Internet Accounts" window comes up, click the "Add..." button on the right of the window.
3. Select "E-mail Account" and click Next.
4. Fill in "Display Name" with the name you'd like to appear on your account when sending mail and click Next.

5. Fill in "E-mail address" with your myFSU account name(FSUID@my.fsu.edu) and click Next.

6. Set up e-mail servers window

  Under "Incoming e-mail server type" select "IMAP" from the drop down menu.
  Fill in "Incoming mail(POP3 or IMAP) server" with imap.my.fsu.edu
  Fill in "Outgoing e-mail server(SMTP) name" with smtp.my.fsu.edu
  Check the "Outgoing server requires authentication" box.
  Click Next.

7. Fill in "E-mail username" with your myFSU account name(FSUID@my.fsu.edu)
8. Fill in "Password" with your myFSU account password and hit Next.
9. It should fail at this point to download your e-mail, there's a few more steps.

10. Once you're back at the "Internet Accounts" window, select the account you just created and click the "Properties"
button.

11. Click on the "Advanced" tab.
12. Under both the "Outgoing mail" and "Incoming mail" check the "This server requires a secure connection(SSL)" boxes.


13. Confirm that the "Outgoing mail(SMTP)" is set to port 25 and the "Incoming mail(IMAP)" is set to 993 and click OK.
To import or export an Address Book with JES
Click on the icon for Import/Export along the top of the window, this will pop up a window that looks like the one below.
To import an address book from a client you're currently using simply use the browse button to locate the address book,
then choose the type of client it's associated with and click on the Import button. Then it should process the address
book and add it into your contacts! To export your address book simply choose which format you would like it stored in
and click on the Export button, then you will be prompted on where to save the address book file. Once it's saved you
may need to import it into your specific e-mail client's, refer to your clients documentation on how to do this.

 No, but if you want to import an address book and/or calendars, then Outlook must be installed to import into myFSU.
If your E-mail client or mobile device is set up correctly and you're still getting errors when attempting to send e-mail, it
could be a problem with your anti-virus blocking you from attempting to send e-mail. Check your anti-virus logs and see if
it has any entries for the program you're trying to use. If there are, you need to contact your anti-virus' support and get
help or call the FSU's IT help desk at 644-4357(HELP)
To find your individual Server Settings for myFSU:

  Sign in to your email account using Outlook Live

  After you sign in, click the drop-down arrow next to the Help question mark, and then click About.
  The IMAP4 server name and other settings you will need to enter are listed on the About page under External IMAP
setting.
  The SMTP server name and other settings are listed under External SMTP setting.
POP3:

  Does not synchronize between multiple devices that may be configured to access your account
  Is not secure (username and password sent in clear text)
  Is an older protocol and is being phased out
  Does not support enhanced features like the Global Address List (GAL) and Calendaring

Users can use IMAP to connect their devices to myFSU, which has several advantages to POP3:

  Supports multiple folders
  Supports synchronization between multiple devices configured to access your account
  Preserves mail on the server, so you can access remotely from anywhere and any client
  Will reflect actions like reply, read, deleted on all other clients and devices.




Please create a Help Desk Ticket and select: (Issue Area: Imaging - Hummingbird, RightFax, COLD)
and include your name, phone number and department. We will contact you to troubleshoot the issue.
Click the following link https://cold.fsu.edu/ and enter your user name in all CAPS and your assigned password.
Please create a Help Desk Ticket and select: (Issue Area: Imaging - Hummingbird, RightFax, COLD)
and include your name, phone number, department and report details. We will contact you to discuss specific report
requirements and let you know when the report is ready.
Please create a Help Desk Ticket and select - (Issue Area: Imaging - Hummingbird, RightFax, COLD) and include your
name, phone number and department. We will contact you when the account is ready




ITS is partnered with Comcast to provide high speed to Departmental customers only. Departmental customers can place
an order online at www.its.fsu.edu (Place Departmental Order).
If you are a Student or Employee wishing to pay for Comcast high speed service, you must order it directly through
Comcast. Comcast Contact Information:
3760 Hartsfield Road
(850) 574-4000
www.comcast.com
ITS has partnered with Comcast to provide high speed internet to Departmental customers only.
Current rates can be found at http://its.fsu.edu/Network/Internet-Network-Access-Off-Campus/Comcast
There are packages and plans for Residential and Business Locations.
Yes, Access to most FSU sites are not restricted. Limited restricted sites such as Library resources require logging into the
proxy server as detailed on their website at http://lib.fsu.edu/
Comcast provides a total of 175 Mb of storage and security channels features McAffee virus protection, firewall and
parental controls.
Downloads up to 16Mbps, uploads up to 2Mbps - five times faster than DSL.

PowerBoost® adds an extra burst of speed for large files

A Constant Connection

Email Everywhere

Personal Web Pages: Our web wizard makes it easy to create your own home page so you can share the latest family
news, post photos, or even put your resume online

Online Storage: You get a total of 175MB of online storage

Security: Comcast Security Channel features McAfee virus protection, firewall and parental controls
More information can be found at http://its.fsu.edu/Network/Internet-Network-Access-Off-Campus/Comcast
Yes, but first you need an account. Sign-up to use the service if you don't already have an account. Then click on the AOL
Quick Buddy logo. Sign-in with your screen name and password to start using the service.
No. The permissions on the computers are set to prevent this. If you need a program for your class work, ask your
instructor to contact us.
No. Sorry, but we don’t have the budget to provide office supplies for lab users.

Yes, each lab has at least two PCs near the entrance that are marked for disabled users to have priority use.
Contact Lab Support
You can’t save permanently to the hard drive of the lab computers. Please bring your own media such as a USB drive or a
blank CD.
Please contact Lab Support during the previous semester in order to get software installed for the following semester. If
you need a program installed during the current semester, we may be able to put it on a subset of our machines, because
our access to the lab computers is limited while the labs are in use.




Our location, phone number, and email address can be found here.
(Link to http://its.fsu.edu/Computing/Computer-Labs/Contact-Lab-Support)
No, the computer labs are designed for individual work, not a class environment. A better solution is to reserve one of the
many computer classrooms that are supported by the Technology Enhanced Classroom group. You can see their web page
at tecs.fsu.edu or write them at its-classroomsupport@fsu.edu.
The regular hours of operation plus holiday and break hours are available here.
(Link to http://its.fsu.edu/Computing/Computer-Labs/Lab-Schedules)
Click on the lab name that you want to the left. When that page displays just scroll down to see the list of equipment and
software in that lab.




First, visit the lab to see if you can find it where you were sitting. Check with the lab monitors to see if they have it at their
station. In Carothers Lab, you can also check in the main office in room 311. Second, check with the lab monitors’
manager Charlene Crump in her office in 202 Oglesby. Finally check with campus Lost and Found Department in the
Student Union. Their web site is http://union.fsu.edu/guest_services/lost.html.
Please visit the FSUCard Card Office for a replacement.
(Link to http://www.fsucard.fsu.edu/card_office.htm)
Go to this web page for a complete listing.




The list of PC software is online here.

(Link to http://its.fsu.edu/Computing/Computer-Labs/Software-List/PC-Software)

The list of Macintosh software is online here.
(Link to http://its.fsu.edu/Computing/Computer-Labs/Software-List/MAC-Software)




If you have a computer that was purchased new within the last two years it should be more than sufficient to meet your
needs. Even high-end computers purchased 3-4 years ago should still be suitable. If you need to purchase a new
computer, we would recommend that you try to buy the most capable system you can afford. Systems with more
memory, disk space, and processor speed tend to remain viable for a longer period of time. The typical useful life span of
a computer is 3-4 years.
Students can print using the University Computer Labs at the cost of 5 cents per page. This is reasonable for occasional
use, but probably not cost effective for most of your printing needs. Most desktop black/white printers are relatively
inexpensive and would probably be a good investment.




We recommend:

  Performing frequent security (antivirus) and software updates
  Using reasonable caution before downloading any file or software from the internet
  Using a surge protector
  Performing monthly data backup
  Possibly using a security cable lock to secure your laptop

If you are unable to access the internet, check your Ethernet cable and data port in the wall. If problems persist,
Contact the IT Help Desk 644-HELP (4357) or it-help@fsu.edu

Monday-Friday 8:00am - 9:30pm
Saturdays 9:00am - 7:00 pm
Sundays 12pm - 9:00pm
(Not open for home football games or holidays!)
The new hours will all occur at the UCC location.
Contact the University Housing Office for after work hours and weekends 850-644-2860
Most students, at a minimum, should have a current version of Microsoft Office and an antivirus software package.




https://lists.fsu.edu/mailman/listinfo




You may contact the Florida State University IT Help Desk
Web: http://helpdesk.fsu.edu
Email: it-help@fsu.edu
Phone: 850-644-HELP(4357)
Most new computers come with flat-screen monitors. They take up less space, use less electricity, generate less heat, and
are not that much moreadded to a than olderconference for an additional fee.
Yes. This option may be expensive meet-me CRT monitors.
 -$ 5.10 per hour/per site.
 -$ 5.50 setup fee
 -$ 16.75 order processing fee.
Allows long distance callers to dial into the conference without incurring a fee.
You pay for the calls.
To reserve a toll free Meet-Me Conference, please complete an online order at http://its.fsu.edu/Getting-Help and note
the following in "Details of Work":
   *Date of conference
   *Time of conference
   *# of participants

1. Confirm with ITS Customer Service if your conference has been reserved (You should receive an email confirmation
from your assigned Consultant once the order has been processed. This will include the number that has been reserved
for your conference.).
2. Provide dial-in-number to conference participants.
3. At reserved time, participants should dial specified dial-in-number provided to them.
   -Note: First participant to dial into the meet-me-conference will continue to hear the line ring until another participant
joins the conference.
4. A tone will be heard as participants join the conference.
5. To end conference, participants simply hang up.
A call can have from 3 to 30 people participants.




There is a one time $16.75 Order Processing Fee charge for a local Meet Me Conference, for the FSU department who
arranged the Conference. Long-distance charges only apply to individual participants, not to the FSU department who
arranged the Conference.




You will need a phone with conference features. Optional features are available with certain model phones. This
information is listed at http://its.fsu.edu/Communications/Telephone-Voice-Mail-Service/Telephone-Instruments-
Accessories to Polycom conference phone is available to rent at $15/day + $16.75 (1-time) order processing fee.
To reserve, submit an online order at http://its.fsu.edu/Getting-Help. Please include the date, time, number of
participants and if a toll free # is needed in the "Details of Work". After your order has been processed, an ITS Customer
Service Representative will email you a confirmation, including instructions.
You should submit your order at least 10 days in advance of the date needed. If you have an emergency request, call the
assigned Consultant on your order confirmation.




Click here for FAQ's: http://registrar.fsu.edu/services/acad_pub/faq.htm




You can visit the Business Objects website at: http://bo.oti.fsu.edu
If you have any questions, you may send an email to BusinessObjects@admin.fsu.edu or contact the IT Help Desk at (850)
644-HELP (4357).
http://its.fsu.edu/Network/Network-Services/Data-Circuits




Submit an Repair Ticket detailing the problem and a Technician will be assigned to handle the issue.




Upon calling 644-2525 (4-2525 or 0 (zero) from campus), callers are provided with a number of options. You do not have
to wait for the recording to finish before selecting one of the following options:Press “1”, say “one”, or say “department”
to request a department’s main phone number.Press “2”, say “two”, or say “employee” to request a number for faculty
or staff.Press “3”, say “three”, or say “repeat” to repeat the options.At any time during the call, you may press “0”, say
“zero”, or say “operator” to be transferred to the University Technology Services Help Desk. At any time during the call
you may say “good-bye” to end the call or simply hang up.
Contact the person responsible for your Departments listings. To see who is responsible for you department, see our web
site at:
 http://tssforms.its.fsu.edu/Forms//Directory/Login.php
Students: For changes to student listings in future Seminole Guide editions, students must make changes through
Blackboard at campus.fsu.edu. Log in with your FSUID and password and Permanent addresses will be posted in the
Seminole Guide. If a student wishes to have your information unpublished you must go to the Registrar's office and
complete the required form.
Faculty/Staff: Changes for Faculty & Staff “personal” listings must be made through OMNI Employee Self Service. Go to
OMNI at https://portal.omni.fsu.edu/psp/sprdep/?cmd=login using your FSUID and password, select "Personal
Information Summary with In the OMNI Employee Central" window, (it is on the left side and is the last link in the
"HR/Payroll" list), then select the "Change phone numbers" option below the list of phone numbers. Be sure to select
"Campus" as the phone number type. You may want to update your other contact information as long as you are already
on this page.




Seminole Guide (University) Printed Directories are available from the Union Information Desk, 200 Oglesby Union, 644-
3434 or can also be mailed to you directly by contacting Printing and Mailing at 644-2794.(Seminole Guides are provided
at no cost while supplies last. New directories come out between November and December of each year.)
Submit a repair ticket to our office at www.its.fsu.edu or email it-help@fsu.edu




Yes, see our web site at: http://its.fsu.edu/Communications/Directory-Assistance




You must be an active employee and your phone number must be listed in OMNI for it to be included in the Speech
Recognition System Faculty/Staff: Changes for Faculty & Staff “personal” listings must be made through OMNI Employee
Self Service. Go to OMNI at https://portal.omni.fsu.edu/psp/sprdep/?cmd=login, log in with your FSUID and password,
select "Personal Information Summary" within the "OMNI Employee Central" window (it is on the left side and is the last
link in the "HR/Payroll" list), then select the "Change phone numbers" option below the list of phone numbers. Be sure to
select "Campus" as the phone number type. You may want to update your other contact information as long as you are
already on this page.
Departmental Listings: Departments are responsible for reviewing and updating their listings and have access to correct
departmental listings through an automated process provided by the Information Technology Services. If you discover an
error in a departmental listing, contact the individual responsible for the department listings are located on the ITS
website http://its.fsu.edu/Communications/Directory-Assistance, click the link in section under "Seminole Guide" and
click the link "See Who's Responsible" located under the link "Make Updates to Seminole Guide".
If your official department name is not the name by which your department is most commonly known, or if there are a
variety of aliases by which your department is known, report the aliases to “ITS”. Both versions of ITS can be found using
Automated Directory Assistance due to the inclusion of the alias.
Faculty and Staff Listings: Employees are personally responsible for maintaining the credibility of their personal
information, including their OMNI campus phone number. To update your personal listing, login to OMNI Employee Self
Service, Personal Information Summary and ensure that the FSU contact number is entered correctly and includes the




If you are experiencing problems, try pressing zero, saying “zero” or saying “operator”. If you do not receive a message
that you are being transferred to the attendant, you can reach the attendants directly by calling 644-HELP (4357), 645-
HELP or send an email to it-help@fsu.edu.




FSU utilizes an interactive voice response system (IVR) to provide callers with phone number listing information for both
departments and individual faculty and staff. Directory assistance can be reached by dialing 644-2525 or 0 (zero) if on
campus. Automated Directory Assistance provides the same data as is found through the online Seminole Guide accessed
through the FSU main web site (www.fsu.edu).
Departmental phone listings come from the official departmental directory listings as submitted by the department’s
authorized designee. To see a list of designees or to make updates visit:
http://tssforms.its.fsu.edu/Forms//Directory/Login.php. Individual phone listings come from the employee’s personal
information in the OMNI Human Resource System. The listing used is the one identified as “CAMPUS” phone type.
Student listings are not available from FSU’s Automated Directory Assistance. Call city directory assistance at 411 to
obtain student listings. (Student email listings are available on-line through a secure application accessible from the FSU
main web page (www.fsu.edu)).

Yes, there are additional charges to use the following Reservationless features:
Recording a conferencing

Ordering a CD of a conference recording
Archiving a recording
Streaming a conference
Uploading a presentation
Ordering post conference email notification
Ordering a conference transcription




Yes. Anyone within the Continental US or Canada can dial the toll-free number. There is, however, an additional
$0.30/minute surcharge for participants that call in from Alaska or Hawaii.
Yes. There are several ways to monitor the participants that have joined your conference.Conference participants are
required to state their name when they enter the conference.Entering *4 on your telephone will playback this recording
for each participant.Entering *# will provide the number of participants on the conference.
You can also log into the moderator website to monitor the numbers that have dialed into your conference.Click "Start
Your Meeting " at the left of webpage and then click "Start an Unscheduled Conference".Click "Who's on the Phone" and
you will be shown the phone numbers for each of your participants.




Yes. International callers should be instructed to dial 770-659-9299 and then enter your conference code to join the
conference. The caller will be responsible for paying their own long distance charges to join your conference.
You can also provide an International Toll-free number for conference participants outside the continental US. Please
contact the SUNCOM Helpdesk for rates and availability




Yes.The Security PIN is setup by logging into the Reservationless Moderator website
https://suncom.governmentconferencing.com/welcome.htm with your Conference Code and Leader PIN.Select
conference options and change the radio button for Security Passcode to one of the following:

  Security Passcode off
  Security Passcode optional
  Security Passcode mandatory
Certainly. During your conference press "*" and " 0" (the "star" key, followed by the "zero" key) on your telephone touch
pad.




Follow these steps to setup a Reservationless conference:
Dial 888-808-6959;

Enter the conference code;
Enter # when prompted;
Enter the leader pin followed by the #;
Select 1 to start the conference; select 2 to change conference options.




Submit a Departmental Order to Information Technology Services.

In customer details of work request the Reservationless Voice Conference service.
Please allow 10 business days for setup of your account. A welcome email with your account information will be sent after
your account is setup. The email will come from conferencing@suncom.governmentconferencing.com. The email includes
your Owner number, Conference Code, and Leader PIN.

If do not receive the welcome email within 5 days, please contact the IT Help Desk at 850-644-4357 for status of your
order.




Request a quote.




Conference recordings are archived for 30 days at no charge.

There is a charge per day to store the recording longer than 30 days.
Contact ITS for a quote on this service.
The conference recorder is another participant to the call and the rate is $0.082/minute. After the conference has ended,
you will be sent an email providing instructions on how to listen to the recording via streaming to your desktop or calling a
toll-free number. The cost is $0.082/min to listen to the recording using either method.




The cost is $0.082 per minute, per stream.




Contact ITS for a quote on this service.
There is per month cost if used during the month.

If not used, you will not be billed for this feature.
Contact ITS for a quote on this service.




Your usage charges will appear on your monthly ITS invoice. All charges will appear under the owner number.




Yes. Login to the Web Moderator website and select “Edit Leader Profile”. Conference Code changes may be completed
from the selections offered.
Yes. Login to the Web Moderator website and select “Edit Leader Profile”.




Call the IT Help Desk at it-help@fsu.edu or 644-Help (4357) to request this information.




Conference Quick Start is an optional feature that allows the conference to begin without the leader’s intervention. It is
not recommended that this feature be used since unauthorized use may occur.
"Reservationless" is voice conferencing available on demand. Using this service, you may initiate a conference call 24
hours a day, 7 days a week – without making a reservation. 

With Reservationless, your conference has no time limits, and a total of up to 125 leaders and guests may participate per
conference. The Leader controls all conference commands. Pass code security is available on a per call basis, and an
Operator is always available if needed.




The Reservationless conference must be recorded to order a transcript.
The transcript cost is $5 for every 15 minutes that is transcribed.
Contact ITS for a quote on this service.




The cost is $0.082 per minute, per participant, that calls into the conference.
The Reservationless Moderator website can be used to manage and control conferences and to manage your account.
The following commands are available using the moderator website:

  Manage default conference options

Conference entry/exit method for participants
Conference continuation after the Leader exits
The use of a Security PIN to join the conference
Subconferencing
Waiting Room
Quick Start (not recommended)




The "Conference Code" is a number that is specific to all of your conferences. When entered either via the Web or using a
telephone key pad, the Conference Code alerts our system that you are having a conference. The Conference Code also
references your pre-selected conference options, making them all available to you during the call.
Your Conference Code is the number you distribute to your conference participants. When your guests enter the
Conference Code to join a meeting, our system recognizes the Code and can automatically route your participant to your
conference.




The Leader PIN is your secret Personal Identification Number. Your Leader PIN allows you to initiate a conference, and it
also gives you secure access to the Reservationless Moderator website.
Remember: your Leader PIN is a private number, and you should not distribute it to anyone.
The "Owner Number" is your private account number, and it can be used for all services. Please keep your Owner Number
private.




The conference can accommodate up to a total of 125 participants (including the Leader).




Your wallet card will be shipped 4-6 weeks after the account is setup. You do not have to wait for the wallet card to begin
using the service. You may begin using the service as soon as you receive your welcome email containing the necessary
account information.
No.




No. The application is ASP based, which is not supported on Macintosh computers




Log on as local or domain administrator
If you cannot log on with administrative permissions, contact your departmental IT technician
Navigate to Start-&gt;Programs-&gt;Microsoft Office-&gt;Microsoft Office Tools-&gt; and open Microsoft Office
Document Imaging. In the program, go to the Tools-&gt;Options, and then the “Other” tab located at the top, click on the
“Reset” button which makes this the default program for TIFF files.
Clean the internet cache
Check for quicktime
Do you have QuickTime loaded on your computer? If so please open QUICKTIME Viewer and check that the following
Image settings are disabled. From the QuickTime viewer menu, Edit Preferences, QuickTime Preferences, Browser and
Plug-ins, MIME Settings, Find the Images folder, uncheck all of the image types listed, and close all of these windows and
Internet Explorer (IE). Retry the document management website.
Pop up blocker / phishing settings
Note: Disable any Pop Up Blockers installed with IE OR add the Document Management website to the allowed sites list.
The yellow information bar is popping up
From the Tools menu in IE, select Internet Options. Select the Security Tab and highlight "Internet" (the globe) in the zone




Click here to find out information about Cyberdocs/Hummingbird:

https://dm.oti.fsu.edu/cyberdocs/cyberdocs.asp




  Submit a ticket via http://helpdesk.fsu.edu

  From the “Ticket Description” combo box, choose: “Imaging – Hummingbird, RightFAX, COLD”
  Click the following link and submit a Cyberdocs/Hummingbird DM Access Request Form

  http://purchasing.fsu.edu/Forms/Hummingbird%20Access%20Request%20Form.pdf




  Up-to-date business productivity workstation and software
  Microsoft Windows XP SP3 and higher
  Microsoft Internet Explorer version 7 and higher
  Microsoft Office 2007 and higher
  Latest Java
  Advanced application users require an installation of an application thick-client, which requires the workstations to be a
 To obtain the fsu.edu Active a library
member of an new account forDirectory.within the system:

    Contact the Directory Team its-directoryservices@fsu.edu to verify existence of fsu.edu Active Directory domain
account

      (FYI: user with an fsuid@admin.fsu.edu email address has an fsu.edu Active Directory accounts)

    If the user does not have an fsu.edu Active directory account, submit a request to have it created by the Directory
Team (its-directoryservices@fsu.edu)
    Once the existence of the account is verified:
https://lists.fsu.edu/mailman/listinfo/docmanagement
Why should I subscribe?
The applications administrators use this mailing list to communicate news and change management regarding the
services.




To schedule a consultation session and discover if document management is a solution for your department, contact the
Imaging Team: its-imaging@fsu.edu




As email is a solution to exchange electronic message and is referred to as just email, rather than Exchange or Gmail or
JES, such is document management for managing electronic documents.
CyberDOCS, Hummingbird DM, OpenText are the brand names used to reference the document management solution
provided by ITS.
Send email to hostmaster@fsu.edu




"Domain Name Service (DNS) Server" under "Network"




Verify that they are not working using nslook, nslookup or dig. Open a ITS repair ticket online at
http://its.fsu.edu/Getting-Help and the IT Help Desk will refer it to our Networking Core area if DNS is really is not working
or refer to PC support if it is isolated to the customer.
128.186.6.103, 128.186.8.8




To share files larger than 20MB, use the Dropbox Service to temporarily make a file (or files) available to another user
across the Internet, in a secure and efficient manner. Here is the website for more instructions on the DropBox Utility:
https://dropbox.ucs.fsu.edu/about.php




If the sender is affiliated with FSU, then they can login with their FSUID and dropoff a file for any person with or without
an @fsu.edu email address. If the sender is not affiliated with FSU, then they would need to dropoff the file for the FSU
person at their @fsu.edu address. Hopefully, that FSU person has their @fsu.edu account forwarded to their
@admin.fsu.edu account or checks their @fsu.edu account separately.
Here's a copy of the email that is sent back when someone exceeds the size limits for emails sent to FSU accounts. It
includes information about the maximum size limits (20MB). It also includes a link to the FSU Dropbox Utility that both
FSU and non-FSU users can use to transmit files that exceed these limits.
---------------------
This report relates to a message you sent with the following header fields:
  From: ${OriginalSender}
  To: ${OriginalRecipients}
  Subject: ${Subject}

Your message cannot be delivered to the following recipients:
  Recipient address: ${OriginalRecipients}
The dropbox utility is a place where email messages with large attachments can wreak havoc on email servers and end-
users' computers. Downloading such email message can take hours on a slow Internet connection and block any sending
or receiving of messages through the duration. In some cases, the download will fail repeatedly, breaking the recipient's
ability to receive mail at all. Also, Internet email clients add considerably to the size of the file being sent. To share files
larger than 1MB, use the Dropbox Service to temporarily make a file (or files) available to another user across the
Internet, in a secure and efficient manner. UCS has posted information about the Dropbox utility at
https://dropbox.ucs.fsu.edu/about.php
There are two distinct kinds of users that will be accessing the Dropbox system: inside users, who are associated with the
organization running the service, and outside users, which encompasses the rest of the Internet.
An inside user is allowed to create a drop-off that is to be delivered to anyone, whether he or she be an inside or outside
user. An outside user is only allowed to create a drop-off that is to be delivered to an inside user. That prompts the




1GB.
We do not create generic email ACCOUNTS, but we can create a generic email ADDRESS and the email to this address
can be handled with a Shared mail folder. Here's how it works... Email sent to the generic email address is delivered to a
folder. Several different people can have access to the folder. You login to your personal account with your own login
name and password and then you access the folder like you would other folders (such as Sent or Trash). One copy of the
email exists and is shared. When one person responds to the mail, it appears replied to for everyone. One person deletes
the mail and it's gone for everyone.

You can set up email clients such as Thunderbird or Outlook to send email out FROM your generic email address.

The format of the address would need to be dept-alias@fsu.edu (or if the domain already exists we can do
alias@dept.fsu.edu). So, csw-alias@fsu.edu or alias@csw.fsu.edu.




No. The spammer is just putting your address on their messages. They don't need access to the FSU server or your
account to do that.




There is not much that can be done. The spammer is sending these emails out from their own server and they are sending
the messages to users on servers all over the world. None of the spam messages pass through FSU's servers, so there isn't
any way that we can block the spam from going out. Also, since the backscatter messages are generated by servers all
over the world, most of which are legitimate and not spammers, we can't block those either
FieldTest String
From contains Mailer-Daemon
From contains postmaster@
Body contains Status: 5.1.1
Subject contains Returned mail
Subject starts with Delivery Status Notification
Subject starts withUndelivered Mail Returned to Sender
Subject contains failure notice

These tests may or may not work for you. They will probably reduce the number of bounces you see, but they will not
catch all of them.




Every mail system seems to invent its own way of reporting undeliverable mail. There is absolutely no standard form for
the return messages and they can contain any address in the 'From:' line. Challenge-response systems are even worse
than regular MTA's, which are at least slightly consistent.




Submit a Help Desk Ticket and we will contact you to schedule an initial meeting to discuss the department needs.
Within the Fax Utility, right click on the MAIN folder, then click NEW and name your folder.




Right click Fax Utility icon in system tray and confirm Configuration, Fax Server Name:
fsu-rfax-01.fsu.edu, ok.




Your mailbox will have a maximum size of 10GB with a total attachment limit of 25MB and individual attachment limit of
10MB.
Yes, linking directly to files on your sky drive is possible, whether the specific person you're linking to is also an FSU
student or not.

To share a link to SkyDrive files and photos with everyone:


1. Go to myFSU SkyDrive by clicking the "More" option at the top and selcting SkyDrive.


You might need to sign in with your myFSU ID.
Yes, you can but the options you have will depend on the mobile device you are using. Some mobile devices will only
support POP3(which is currently unavailable with myFSU) or IMAP which downloads only inbox email while other devices
like those with active sync will sync contacts, calendar and email. Instructions on how to sync with mobile devices are
listed in the questions below. There should be instructions for each mobile operating system.




Microsoft Sync Settings: https://supportcenteronline.com/ics/support/KBAnswer.asp?questionID=3436
Generic Non-Sync Settings: https://supportcenteronline.com/ics/support/KBAnswer.asp?questionID=3422
myFSU uses an online protection system to combat spam and phishing. Both administrators and end users can configure
settings to help manage how incoming e-mail is handled. By default, junk e-mail filtering is enabled on all mailboxes in
Outlook Live. Users can manage some spam settings for their mailbox by configuring the Block or Allow.

- After signing in to your myFSU, go to Options

- Select See All Options

- Block or Allow
You can attach a maximum of 125 file attachments to an e-mail message, none of which can exceed the message size limit
of 25 MB. The message size includes the message body, message header, and any attachments that are contained in the
message. You can send a message to as many as 100 recipients at a time. A public group is considered a single recipient.
Also, if you're using a POP3 or IMAP4 e-mail program to get your e-mail, your limit for sending messages is 25 messages
per minute




Navigate to skydrive.live.com and sign in with your FSUID credentials




There are two options to check your mailbox quota:

1. In myFSU, hover over your name in the folder list (on left side of screen). A popup will appear showing the amount of
mailbox space used.
2. In myFSU, go to Options, See All Options, Account, and My Account. Your mailbox usage will be displayed
1. Go to Options, then See All Options
2. In Accounts look for the shortcut Forward your e-mail
3. Under Forwarding, enter the forwarding email address in the text box under Forward my e-mail to:


FSU strongly encourages you to use your @my.fsu.edu account to manage all your mail, including FSU communications.
myFSU offers many of the same advantages as other email services, plus a 10 GB inbox, 25 GB online storage,
calendaring, communications, and collaboration services. In step 3, instead choose the option Connected Accounts to add
and manage your other email accounts through myFSU




Your mailbox will have a maximum size of 10GB, with a total attachment limit of 25MB (individual attachment limit of
10MB).
How do I connect to download e-mail from another account?

1. Make sure you have POP or IMAP access enabled for the account you're connecting to. For more information, see Turn
on POP or IMAP Access to Connect to Another Account.

2. From your account in Outlook Web App, click Options in the upper-right corner.

3. In Account &gt; Connected Accounts, click New.

4. In the New AccountConnection dialog box, enter information for the account as shown below, and then click Next.
Microsoft does provide services for combining WindowsLiveIDs, but at this time, this is not a topic supported by Florida
State University. Further information on this subject can be found on Microsoft's Live Help website.

  10 GB Inbox and 25 MB attachments with Outlook Live
  Mail, Calendar, and Contacts on your mobile phone with Windows Live on Mobile
  25 GB free online storage with Live SkyDrive
  Access documents from anywhere and share with anyone using Office Web Apps
  Sync between computers and sync on SkyDrive with Windows Live Mesh
  Photo sharing with Windows Live Photos
  Email for life with @my.fsu.edu
  And more!

The Florida State University is pleased to offer students, alumni, and retirees an email system hosted on Microsoft
Live@edu, which will be co-branded as myFSU.
This platform provides collaborative and communications features such as:
 - 10 GB Inbox and 25 MB attachments with Outlook Live
- Mail, Calendar, and Contacts on your mobile phone with Windows Live on Mobile
- 25 GB free online storage with Live SkyDrive
- Access documents from anywhere and share with anyone using Office Web Apps
- Sync between computers and sync on SkyDrive with Windows Live Mesh
- Photo sharing with Windows Live Photos
- Email for life with @my.fsu.edu
Windows Live SkyDrive is 25 GB of free online storage. You can store, access, share thousands of documents, photos, and
Microsoft Office files (Maximum size of 50MB per file). Plus, you can password-protect your files so you control who has
access to them.




With Windows Live Mesh and the Devices website, you can finally stop emailing files to yourself, carrying them around
You can send a message to as many as 100 recipients havetime. you is the latest. considered a single recipient.
on a USB drive, or worrying whether the version you at a with A public group is

  Sync on SkyDrive
  Sync between computers
  Sync program settings
  Connect remotely
  Get Windows Live Mesh for Mac

Visit Microsoft Windows Live Mesh 2011
Windows Live Mesh 2011 for Mac
.rpmsg, .xlsx, .xlsm, .xlsb, .tiff, .pptx, .pptm, .ppsx, .ppsm, .docx, .docm, .zip, .xls, .wmv, .wma, .wav, .vsd, .txt, .tif, .rtf, .pub,
.ppt, .png, .pdf, .one, .mp3, .jpg, .jpeg, .gif, .doc, .bmp, .avi, image/jpeg, image/png, image/gif, image/bmp




You can access your mailbox through any browser that supports HTML 3.2 and ECMA. This includes Internet Explorer,
Mozilla Firefox, Apple Safari, and other Web browsers on computers that run UNIX, Apple Macintosh, or Microsoft
Windows. For more information, see Outlook Web App Supported Browsers. Outlook Web App Light is a simpler version
of Outlook Web App that supports almost any browser.
Getting Started with Outlook Web App




FSU evaluated several different email solutions, including other hosted email solutions. Microsoft's Live@edu provided
the most feature rich services and seamless integration with our current and future technologies environment.
Yes, faculty and staff contacts will be visible and synchronized real-time in the address book of the new student email
system.




Your email contents will be treated as private under the terms of agreement entered into by Microsoft and Florida State
University and subject to Florida State University IT Policies & Guidelines, Responsible Use Policy, State and Federal
applicable laws.

No. An FSU Admin (Exchange) Email account is not automatically created for you when you request an FSU AD account.
FSU Employees can request an FSU AD without being issued an FSU Admin (Exchange) Email account.
If an employee wants an FSU Admin (Exchange) Email account, then they must specifically request that an admin email
account be created for them when they Submit a Support Request or Email it-help@fsu.edu (generates a support
request).
FSU AD User ID:

  Login to Blackboard (http://campus.fsu.edu)
  Under the Home tab, click FSUID on the left-hand menu
  The next screen will show all your University accounts, including FSU AD

FSU AD Password:




Submit a Support Request (FSUID needed) or Email it-help@fsu.edu (generates a support request).
(FSU Support Request System powered by Parature.)




Once an FSU AD account has been created for you:
  Single, consistent point of management for users, applications, and devices.


  Simplified management and use of file and print services making network resources easier to find, configure and use.


  Central control of authentication information to manage security services for internal desktop users and remote users.




An FSU Active Directory account is a centralized and standardized system for Microsoft Windows hosts that automates
network management of user data, security, and distributed resources and enables inter-operation with other
directories.
For more information, please visit ITS Directory Services.

Submit a request (ticket) to the IT Help Desk stating the you would like to have your Admin account forwarded.
In order to submit a request, either send an email to it-help@fsu.edu or go to the webpage help.fsu.edu and click on the
link that says submit a ticket. Once you click on the link, login with your FSUID and Password.
Things to include in the email or ticket request:
  - Name and Contact Information
  - Existing Admin/Exchange Email Address
  - Forwarding Email Address
Due to security reasons, all Administrative e-mail accounts must be requested by E-mail or Ticket submission from a
Supervisor with an existing Admin Account. The email must be sent to it-help@fsu.edu. Requests from OPS employees
cannot be accepted.

  Student workers or Graduate Assistants can receive special student admin accounts.
  Information about the account:

     Not mailbox enabled
     The supervisor must email the IT Help Desk (it-help@fsu.edu) and provide the following student information:

         FSU Card Number
         Full Name (First, Last & Middle Initial)
         Department
----------------------------------------------------
admin.fsu.edu
admin2k.fsu.edu
boosters.fsu.edu
campus.fsu.edu
challengertlh.fsu.edu
ci.fsu.edu
cpeip.fsu.edu
cob.fsu.edu
extest.fsu.edu
fsulive.fsu.edu
Not all .rar files are stripped. However, if the .rar file (or .tar.gz or .gzip or any other archive file) CONTAINS a file that must
be stripped, then the entire archive file is stripped. So, for example, if your .rar file contained a .exe file or another
potentially dangerous file type, then the .exe file must be stripped and therefore the entire .rar file would be stripped.




Yes, they can. Both systems will use the ICS calendar format, so invitations will go back and forth, and clients (like
Outlook) will import according to their capabilities. Outlook, e.g., handles the interchange quite cleanly. Please note,
however, that the two calendar backend systems, Exchange and JES, are not aware of each other's free/busy/availability
display.

FSU E-mail can be accessed from any computer with internet and a web browser by logging into the webmail.fsu.edu
website.
Also, if you take your computer with you and you have it configured with an email client (such as Outlook, Thunderbird,
Eudora or Mail.app), then you can check your email and send email with that client, as long as you have internet access
and it is configured correctly. The list of instructions for email clients can be found at http://help.fsu.edu/FSUID-
Email/Email-Client-Setup-for-JES

For Help logging in or setting up an email client using myFSU, please Click Here
http://help.fsu.edu/FSUID-Email



Yes, retirees should be able to Activate their FSUID and get an email account, the same way that employees and students
do.

You will be given an FSUID@fsu.edu email account when you activate your FSUID:

  Go to the Blackboard login screen - http://campus.fsu.edu
  Click the link “ Activate Your FSUID”, located to the right of the login button.

  Follow the steps to set-up your FSUID account



FSU Retirees get to keep their JES email accounts exactly as if they were an active employee still. The only difference is
that since they aren't active employees they fall into the 250MB quota category, rather than the 1GB quota category.
(That doesn't mean ITS will delete all of their emails that go over 250MB when they retire though.)


Employees who are retired get to keep their Exchange email box unless they request to have it deleted. The email quota is
the normal 100MB.
You may wish to have your email address added or removed from the FSU Directory. Only students can request to be
removed from the FSU Online Directory, employees can not.
Login to FSUID: http://fsuid.fsu.edu
Click on “Change Options”





You can add it by downloading the Lightning Add-On.
Click on this link for an example:
http://help.fsu.edu/FSUID-Email/Email-Client-Setup/Thunderbird




As long as you are currently employed at FSU, your student email account will not be deleted. Also, even after you leave
FSU (as student and employee) you can still keep your username@fsu.edu email address. It's part of our "email
forwarding for life" for students. Please note, you cannot keep your username@garnet.acns.fsu.edu address after you
have left FSU, just your username@fsu.edu.
Go to this website http://help.fsu.edu/FSUID-Email/Email-Client-Setup/Here you will find how to set up your FSU email
account in Microsoft Outlook.

How to set up lists for multiple email addresses:
* Click on Address book
* Click on Add
* Fill in the fields (most importantly Name and Email)
Once you have several address entries you can create a list.
* Select the checkboxes next to the entries you want to include on the list
* In the pull-down box that says "Select List", select "New List"
* Click on "Add To"
* Input the name you want the list to have
You you can compose a message to to "POP"
Nowcan set up your Hotmail accountyour list email from your FSU account. This will retrieve all of your email from your
FSU Inbox. It will not copy over the email from your other FSU email folders.
FSU Pop settings are:
server: pop.fsu.edu
SSL: yes
username: FSUID
Instructions for setting this up in Hotmail (copied straight from hotmail help):
· Sign in to the Windows Live Hotmail website with your Windows Live ID (The e-mail address and password that you use
to sign in to Windows Live programs and services such as Windows Live Hotmail and Windows Live Messenger; Microsoft
services such as Xbox, MSN, and Office Live; and anywhere else that you see the Windows Live ID logo.).
· On the Action bar, click Options, and then click More options.
Please visit The Help Desk website for instructions for each client configuration. The list of instructions can be found at
http://help.fsu.edu/FSUID-Email/Email-Client-Setup




When you log into webmail on the left side where you see your list of folders look at the bottom of the list and you will
see a link for "manage folder list", click on that to go to the folder view. At the very top will be some folder icons of which
one will say "new", click that and it will ask you for a folder name and it will then create the folder for you.



If you are eligible for one, you will be given an @fsu.edu email account when you activate your FSUID for the first time.
- Go to the Blackboard login screen - http://campus.fsu.edu
- Click the link “ Activate Your FSUID”, located to the right of the login button 

Follow the steps to set-up your FSUID account

Faculty and Staff requesting Administrative accounts (@admin.fsu.edu) must submit a ticket through our online support
center located at: help.fsu.edu
Go into Outlook and select the Import/Export option. Then select "export to a file".
Select the export to comma separated values (CSV).
Save this to a file.
Log in to webmail.
Go to the addressbook tab.
Select your "Personal Address Book" for your current addressbook.
Click the Import/Export option.
On import format, select "Microsoft Outlook CSV".
Use the import from file box to browse to the file you saved. Then click the "import"Apps and click the link that says FSUID
Login into Blackboard ( http://campus.fsu.edu ). Once you get there, go into Secure link.
Identity Management. Look towards the left of the screen and you will see links to navigate through the identity
management tool. Select the Link that says Email Address List. Once you click that link, there should be a button at the top
of the screen that says Email Forwarding. Once you click on that button, you should see a screen that looks adjacent to
the screen below. Once you get to thisscreen, select the box that says email forwarding. If you do not want a copy on the
server, then select the box that says "Do not leave a copy on the server". Now, type the newemail address in the box that
says "Email Address", then click the button ADD.Once you see the email address appear in the EmailForwardingList, click
the Save button. If for some reason you need to start over, you could either select the RESET button to start the entire
page overor click the Remove button to remove the email forwarding address.




"
There are two ways to set up forwarding:
1) Login to http://webmail.fsu.edu, select “Options”, then “Settings”. Check the box next to “Enable forwarding”, enter
your forwarding e-mail address and “save” the settings.

2) Login to http://fsuid.fsu.edu, select “Change Options”, then “Update Your FSU Email Forwarding”. Check the box next
to “Enable forwarding”, enter your forwarding e-mail address and “save” the settings.

If your FSU email account has been deleted and you only have a “email forwarding for life” account. Then you will not be
able to use Webmail anymore and you will need to change your forwarding through the FSUID website."
Log into your webmail account at http://webmail.fsu.edu
Click on the tabs Options -&gt; Mail -&gt; Personal Information
Here you will see the form for filling out your signature, enter the text you would like to add to your emails and make sure
you check the box to add it to every message you compose. Once you are done click the save button and from now on the
signature will be added to every outgoing message your create in webmail.




Please visit: http://help.fsu.edu/email




There is a known bug in FSU Webmail that impacts messages that have Microsoft Word formatting, causing them not to
open when using certain web browsers (Firefox or Safari). Is it possible you composed some part of these messages in
Microsoft Word and then pasted the contents into Webmail? If so, you might be encountering that bug. To get around it,
try using Internet Explorer when using Webmail. You should be able to open these messages in IE.
The webmail problem you are describing (being sent to a "Sun Java System Communication login" page) is behavior that
occurs when your browser is not permitting cookies for 'webmail2.fsu.edu'. Once you allow cookies to be set for
'webmail2.fsu.edu' then you will be able to login to webmail.
If you need help configuring your browser to allow cookies for this site, please contact the Help Desk at 850-644-HELP.




The name listed for you in Webmail comes from data via the Registrar's Office for students and OMNI for employees, if
you are unhappy with the way your name is displayed you will need to contact the Registrar's Office or Human Resources
and have them add a nickname for you.
If you are using an email client other than Webmail, then the From name is based on the information that you used to
configure your email client. You can change the the name by editing your client’s configurations.





In webmail, you can click on the "Manage Folders" link at the bottom of your folders to see how many messages and how
much space each folder is using. Then you can click on individual folders and sort the emails by Size (click on the "Size" in
the headers to sort by size) and see if there are any individual messages that are particularly large.
Try going to the eudora website http://www.eudora.com and looking through their help files.

"Activating your FSUID" only creates an email address the FIRST time
it's called. If someone already has an FSUID, but does not have an
email account, then re-activating their FSUID will NOT create an email
account for them.
Cases where someone might have an FSUID but not an email
1) had FSUID and email, left FSU, email was deleted and FSUID was
not. Now returning to FSU and already has FSUID but needs email.
2) had FSUID created before they were eligible for an email account
(perhaps as a visitor or guest). Now they are active student/employee
with existing FSUID, but no email.

The default behavior in webmail is to move the deleted messages to the Trash folder. The easiest way to empty the Trash
is to click on Manage Folders, on the left side of the screen, then Empty Trash. Alternately, you may click on Trash, then
click on the icon on the left side of the page that has two small checkmarks to select all messages, then click Delete.
If the messages that are marked for deletion are not located in your Trash folder, and are instead in other folders, you can
permanently delete them by “Expunging” the folder. To Expunge, select “Expunge” from the Actions dropdown box in the
folder header menu. If you do not check any messages, “Expunge” will expunge all deleted messages in the folder. If you
select one or more messages using the checkbox to the left of the message, then it will only expunge those messages that
are selected.
In order to determine if a restore is possible, please submit a ticket with the following information:
1) The approximate date the email was received.
2) The approximate date the email was deleted.
3) The location of the email when it was deleted - what account was it stored on (email address of the account - @admin
or @fsu or something else?) and the folder it was in (Inbox, Trash, Saved, Sent, etc).
After the above information is received, your ticket will be referred to Computing Technology Support.




The official university e-mail address is maintained in the Human Resources database. This can be modified by logging into
your OMNI account and modifying your preferred email address in the personal information section.




Login to Webmail (http://webmail.fsu.edu)
Click on Options -&gt; Mail -&gt; Layout
This is where you change the order and content of the columns.

Don't forget to "Save".
Email accounts for people who are no longer students OR employees are purged once each semester. Accounts are
deleted two semesters (not counting summers) after the person becomes inactive.
If an employee is terminated and their supervisor or department head sends us an email requesting that the account be
closed, the account will be closed immediately.




Vacation notification does exactly what its name implies. Vacation notification automatically replies to any email sent to
your account, with a custom message that you create.
To set up email forwarding for your JES account, log into your webmail account and click on the tabs Options - Mail -
Vacation Message and fill out the form with the necessary information and this will activate your Vacation Notification.




port 587, 465, or 25. Any of these three ports will work for connecting to smtp.fsu.edu. It is possible for firewalls or anti-
virus software on your computer to block one or more of these ports. If that happens try one of the other ports listed
here.
Quotas on JES (@fsu.edu email server):
1 GB for active non-OPS employees and graduate students; 250 MB for everyone else.




"If you have forgotten your FSUID username or password:
http://supportcenteronline.com/ics/support/default.asp?deptID=763&task=knowledge&questionID=838&target=content

If you have forgotten your FSU email address:
Login to FSUID http://fsuid.fsu.edu
Click on “Email Address List”"


First: Check to see if you are using POP3 in the incoming mail server in your settings. If so, switch it "imap.fsu.edu".If you
have trouble finding the settings, go to help.fsu.edu and go to tab that says Email - How to Access - Client Set up.
Second: Check to see if you are using filters into the webmail. If so, disable all customized filters that you set.
Third: Check to see if your settings are correct for a particular client that you're using to check your email.
If by any chance you are still not able to receive your email, please submit a ticket to the Help Desk. You can submit a
ticket by either emailing us at it-help@fsu.edu or by going to the help desk website: help.fsu.edu and click on the link that
says submit a ticket. Please include all detail information in this ticket in regards to why you can't receive email:
Full Name, Phone Number, FSU email address, Email Client, Include in the comment box that you checked your email by
going through the 3 step processes above.
A Customer Service Representative will respond to your ticket as promptly as possible.
There is a possibility that you may be using POP3 as your mail server in your email editor settings. If you would like to see
the deleted messages on both machines change the incoming mail server to "IMAP" instead of "POP3".




If you are using Outlook to connect to Exchange server, where the size limitations are configured...it is 20MB




imap.fsu.edu
UCS Systems only allows messages of up to 20 MB in size. If you need to send someone an attachment that is larger than
20MB or someone needs to send you an attachment that is larger than 20MB, then please use the FSU Dropbox Utility at:
https://dropbox.ucs.fsu.edu




smtp.fsu.edu




POP was designed to support "offline" mail processing …. IMAP can also do offline processing, but its special strength is in
online and disconnected operation.
You have input an invalid value for your reply-to email address in webmail. You should remove the invalid value, (Options
-&gt; Mail -&gt; Personal Information -&gt; Reply to Address). You should leave this field blank in almost all cases.

aa.fsu.edu
acns.fsu.edu
alumni.fsu.edu
coss.fsu.edu
csit.fsu.edu
csw.fsu.edu
dance.fsu.edu
dof.fsu.edu
english.fsu.edu
fsu.edu
garnet.fsu.edu




Thunderbird is a free download from http://www.mozilla.com/thunderbird and works on both Windows, Mac, and
Linux/Unix. Most Windows computers come with Outlook Express and Microsoft Office comes with Outlook. All Macs
come with Mail.app.
"The AOL Browser may encounter errors while running webmail. Errors may result in links and files not opening when
clicked or in a page crashing. The easiest fix for this problem is to use either the Internet Explorer browser or the Mozilla
Firefox browser.
   Windows comes with Internet Explorer already installed.
   Macs come with Safari already installed.
   or Download Mozilla Firefox browser for free at http://www.mozilla.com/firefox for Windows, Mac or Linux/Unix."

There are several things that could cause this issue:
a) Pop-up blocker in your browser. You'll need to allow pop-ups for webmail2.fsu.edu.
b# Pop-up blocker in spyware blocker, internet security programs - allow pop-ups for webmail2.fsu.edu
c) Having javascript disabled
Also:
The FSU webmail is incompatible with Norton Internet Security 2005 #and older versions). There are several ways to get
around this:
a) Upgrade to Norton Internet Security 2007. The latest version of Norton does not have this issue, older versions do.
b) Instead of using FSU webmail, use a different email client. Most Windows machines come with 'Outlook Express' pre-
installed. And Macs come with 'Mail' pre-installed. Or you can download Mozilla Thunderbird FREE for both Macs and




This is usually indicative of script issues with your specific Blackboard account. If there isn't a webmail tab in your
Blackboard account, please contact the Help Desk so that they may either create a ticket for you (to be sent to Blackboard
Support) or transfer your call to the Blackboard Support Desk at 850-644-8004.
Eudora is made by the company Qualcomm who are not providing quality support for their product in recent years. Also,
Eudora does not work well with IMAP (crashes frequently). There are many other quality email clients available to FSU
users at little or no cost, to find a list of supported email please visit our website at http://help.fsu.edu.




When you get this error, the 2 main things to check are:
1) Make sure you are logging into Blackboard with your FSUID and not one of your other usernames.
2) Try clearing your cookies and cache in your Internet browser to get rid of any stale cookies or corrupted script.
Probably 90% of the time, cases like this can be fixed by one of these two tests.



It's not recommended or authorized to change your FSUID unless...




  You have a legal name change and registered with the Social Security Office




  Victim of Identity Theft and the FSU police department or IT Security makes the request for safety reasons
* This FAQ is for faculty and staff only!
To add or update your nickname in OMNI, please go to this website:
https://apps.oti.fsu.edu/FSUID/jsp/updateDirectoryInfo.jsp




Visit Blackboard (http://campus.fsu.edu) and click on the link "Reset Your Password".
Or login to Blackboard and go to Secure Apps. You will need to click on the link that says FSUID Identity Management.
Here you can manage all passwords in one location.




Visit Blackboard (http://campus.fsu.edu) and click on the link "Reset Your Password".
Or login to Blackboard and go to Secure Apps. You will need to click on the link that says FSUID Identity Management.
Here you can manage all passwords in one location.
In order to obtain a Guest FSUID, an FSU employee (A&P, USPS, or OPS)--also known as a sponsor--has to submit a
request to the FSU Technology Services Help Desk on behalf of the outside vendor. You can either send an email to it-
help@fsu.edu or submit a Ticket online at http://helpdesk.fsu.edu . Once you get to the website, you will need to click on
the link that says "submit a ticket". The screen will then prompt you for your FSUID and Password. If you have additional
questions, contact 644-HELP (4357).
The sponsor must include the vendors information that's listed below:
First Name, Last Name, Address, City, State, Zip Code, Country, and Email Address




Please submit a Parature Ticket and request to remove your nickname from your FSUID.




Visit Blackboard (http://campus.fsu.edu) and click on the link "Reset Your Password".
Or login to Blackboard and go to Secure Apps. You will need to click on the link that says FSUID Identity Management.
Here you can manage all passwords in one location.
For errors in the FSUCard Center Database - Contact the FSUCard Center at 850-644-7777 or Lee Creary 850-644-5102.
You can also send an email to FSCRDCTR@Mailer.fsu.edu
For errors in the Employee Database - Contact an HR Representative in Compensation. Either Chenelle Carette at 644-
9641 or Eydie Thurston at 644-6470 hr@admin.fsu.edu
For errors in the Student/Registrar Database - Contact the Registrar's Office at 850-644-1050 or email the Registrar's
Office at registrar@admin.fsu.edu




Your FSUID is created automatically, however, you will need to ACTIVATE your FSUID.
Prior to Activating your FSUID you will need the following credentials:

  Students: Use SSN and Date-of-Birth or SSN and FSUCard #
  Employees: Use SSN and FSUCard #

To activate your FSUID you must:

  Go to the a username and password for logging campus.fsu.edu (Blackboard)?
How do I getBlackboard login screen (http://campus.fsu.edu)

You will receive an FSUID username and password when you Activate your FSUID

Note: Users frequently attempt to log on to FSU Online (Blackboard) using a password from a local computer account
provided by their academic department or unit. To synchronize passwords for all FSU-related computer accounts, login to
the Blackboard portal (http://campus.fsu.edu), click on the "Reset Password" link on the left side of the page.

Who do I contact with problems concerning Secure Applications?
Send email to: it-help@fsu.edu
Phone: 644-HELP(4357)
You can complete the application, then contact the Office of Admissions at 850.644.3420 and ask them to update the
students record. Admissions will require official documentation, so this may not be an immediate fix. Admissions Officer
can make the change through the Name Change program on CICS once the application shows up on FSSAS (after Q445
runs).
The name change will percolate through to all systems within 1 business day.
If you have further questions you can all the Help desk at 644-HELP (4357).




Go to http://campus.fsu.edu and click on the link that says "Reset your Password". From there follow the instructions on
resetting your password.



You should try the following:

Open your browser to http://campus.fsu.edu
Click on the "Activate your FSUID" link.
It will ask for your Social Security Number (no dashes or spaces).
The next screen will ask for your FSUCard number (no dashes or spaces).
Then it will give you your username and ask you to give it a password.
Then click on the Secure Applications and you should be able to pay your fees.
If this fails, please submit a service request ticket, or phone the Technology Services Help Desk at 850.644.HELP.
What is my username (FSUID)?
To set up your FSUID or if you don't remember your FSUID, select the "Activate your FSUID" link at http://campus.fsu.edu.
You will need your Social Security # and FSUCard Number to activate (or display) your FSUID.
If you do not know your password, you must reset it.
To reset your password:

  Select the "Reset Password" link available at http://campus.fsu.edu

   Enter your FSUID.
1. You must change your name first at these 3 department before starting the process with updating your FSUID:
For errors in the FSUCard Center Database - Contact the FSUCard Center at 850-644-7777 or Lee Creary 850-644-5102.
You can also send an email to FSCRDCTR@Mailer.fsu.edu
For errors in the Employee Database - Contact an HR Representative in Compensation. Either Chenelle Carette at 644-
9641 or Eydie Thurston at 644-6470 hr@admin.fsu.edu
For errors in the Student/Registrar Database - Contact the Registrar's Office at 850-644-1050 or email the Registrar's
Office at registrar@admin.fsu.edu
 2. Once that is complete, submit an FSU ticket with necessary information:
       - Current FSUID Username
       - Requested FSUID Username




Passwords must be between 6 and 8 characters, including one non-alphanumeric character (!@#-*).
NOTE: New passwords may not be the same as the previous 3 passwords.
In the past, some of our systems have had difficulties with passwords whose first character is not a letter. Also, certain
non-alphanumeric characters that are used in programming, such as $, have caused problems; steps have been taken to
prevent these issues from occurring in the future.
New employees may now activate their FSUID's if they only appear in one database! (Employee or FSUCard Center).
Access/Accounts Provided:
JES Email Account

Limited Access to Blackboard
Limited Access to Secure Apps

No Access to OMNI until they appear in the employee database
FSUID




You may reset your FSUID password yourself. Go to http://campus.fsu.edu, and click the link on the upper-right, “Reset
Your Password.” Follow the steps to reset your password, and give the system an hour to fully update. You will need your
FSUCard number, and your SSN.
If you do not have internet access, you may contact the FSU IT Help Desk for assistance.




You can now activate your real FSUID at the FSU blackboard website. Go to https://campus.fsu.edu and click on the link
that says ""Activate your FSUID"". If you have any questions, contact APPS (Blackboard)Help Desk for assistance.

Phone: 850-644-8004
Email: help@campus.fsu.edu
The FSUID is the official identity used to log into Wireless Network, Residence Hall Network, and the OMNI Financials
system and the OMNI Human Resources portal. The University Computer Labs, Secure Login and Blackboard
(campus.fsu.edu) also use FSUID login names and passwords.
How to obtain your FSUID and password for the first time FSUID user?
If you are an FSU new or current student, an FSU new or current employee, or an alumnus of FSU, please open the
Activate your FSUID page. Then follow the instructions to obtain your FSUID and set the password. If you are eligible to
have an FSU student/employee email account, the email account will be generated automatically during the procedure.
If you have an active affiliation with FSU and unable to activate your FSUID, please contact the Technology Services Help
Desk at 644-HELP(4357) issues:
There are three potential

  You do not have your FSUID setup
  The password for your FSUID is not synchronized across the directory servers
  Your FSUID has not been propagated to the OMNI servers

If (1), you do not have your FSUID setup, you should:

    Open your browser to http://fsuid.fsu.edu
    Click on "What is my FSUID?"
    Click on FSUCard, enter your card number and SSN, then click Log In.
Student-style usernames:
 If your name is John Q Smith and you create your account in 2007, you will likely get the username jqs07; a combination
of your initials and the year.
If that is already taken, then a character is added to the end, i.e. jqs07a, jqs07b, jqs07c, etc until something that has not
yet been assigned is found.
Employee-style usernames:
 If your name is John Q Smith, your usernames may be: jsmith, jqsmith, jsmith2, jqsmith3... and so on until a unique name
is found.
It is important to note that a username also represents an email address. If John Q Smith is both a student (jqs07) and an
employee (jsmith) he will have only one FSUID. That FSUID will be the FSUID that is created first. He will have two valid
As soon as the prospective student has been notified that they've been accepted into FSU then they can go to
fsuid.fsu.edu and click “Activate your FSUID”.





The Admissions Office sends information to incoming students regarding how to activate their FSUID once the incoming
student has been accepted.
Why do I get "Password Incorrect" when I try to login to campus.fsu.edu (Blackboard)?


If you attempted to log in to campus.fsu.edu and received the following error message:




Then it is likely that you have entered a password that is not associated with the username you entered.
For system errors occurred during login to Secure Apps or FSUID, email Information Services support at: it-help@fsu.edu
Dear [customer name],
The reason that you are unable to log into OMNI is because your information is not appearing in the Employee Database.
The only database that you appear in is the FSU Card Center database.
Please contact your HR rep and let them know that you're not in the employee database yet.
Until you are listed in the Employee Database, you will be unable to log into OMNI.


-[your name] (IT Help Desk)

Monday-Friday 8:00am - 9:30pm




The session will only end when the device goes into Sleep mode or powered off.
Yes, the FSUWIN is still available.




No, Current gaming devices and most printers are not capable of using this type of wireless connection. Right now, they
should register their gaming device on the FSUWin.




Currently, this is only available to Faculty and Staff. You must have an FSU Campus Active Directory account. If unknown,
go to the FSUID profile and see if you have the option to activate your FSU employee account.
Only Faculty, staff and students of FSU quality to use the FSUSecure Wireless Network. If you are a student or do not
have an Active Diretory Account, your password must be reset after January 1st 2011.
To set up your FSUID or if you don't remember your FSUID, select the "Activate your FSUID" link at
http://campus.fsu.edu. You will need your Social Security # and FSUCard Number to activate (or display) your FSUID.
If you do not know your password, you must reset it.
To reset your password:

  Select the "Reset Password" link available at http://campus.fsu.edu
  Enter your FSUID.
  Enter your FSUCard # and Social Security # (SSN).
  Click "Submit"
  Type your new password in the "Enter new password" and "Confirm new password" fields.
  Click "Submit". Note: All passwords for your accounts listed will be synchronized at the same time.




We currently do not have a limit on the amount of devices that can be configured for one user to use the FSUSecure
Wireless Network.
This can sometimes happen if you have changed the password of your FSU login information but your computer is still
trying to login with the previous password. To change the password your computer has saved you can either remove the
wireless network from its memory and reconnect to the network or replace the login credentials by selecting properties
of the FSUSecure wireless network. Once you have found the page to reenter your login information, you will need to
enter your username and new password.
If problems persist, please let us know by calling the help desk (850-644-4357) or submitting a ticket or email to it-
help@fsu.edu.




Yes, You should be able to use FSUSecure as long as you are able to log into Blackboard.
There may be policy restrictions for former employee /student in the future, but right now, if a current student/employee
with an FSUID, setup FSUSecure on their device then leaves FSU to becomes a former student/employee next semester,
they are able to use FSUSecure if they return to campus as long as they can login to Blackboard.



In order to use FSUSecure, login with your FSUAD (FSU Active Directory) Username and Password.
Your FSUAD is usually associated with your FSUID (OMNI Login).
Click for assistance with your FSUAD Username/Password.
Faculty and Staff can use their FSUID username/Activer Directory Account or official FSU email address in the formatted
as &lt;FSUID&gt;@fsu.edu. Students must use their official FSU email address in the format of &lt;FSUID&gt;@fsu.edu.




No, there will be no difference in connectivity speed.




The FSU Security Number (FSUSN) is a new security number that is generated for you automatically and that you should
commit to memory, as in the near future you could be asked for your FSUSN instead of your SSN as a method of proving
who you are.
The following link provides instructions on accessing your FSUSN:

Guide to Computing Resources
Dear [customer name],
The FSU Security Number (FSUSN) is a new security number that is generated for you automatically and that you should
commit to memory, as in the near future you could be asked for your FSUSN instead of your SSN as a method of proving
your identity.




-[your name] (FSU Help Desk)




"Guest/Visitor Access to University Computing Res." under "Support Services"




The IT Help Desk strives to provide support to the FSU community. Unfortunately, we are not equipped to offer this
service. You may wish to take advantage of the services offered by the Computer Store on campus. Their phone number is
644-7344.
You can choose from the following:


  Email: it-help@fsu.edu (generates a tracking ticket)
  Online Chat: Located at http://helpdesk.fsu.edu

  Phone: 850-644-HELP(4357)

Hours of Operation:
Monday-Friday 8am - 6pm (Observing all University Holidays)




Click on "Request Support", located at the top of your screen or email it-help@fsu.edu.




"Help Desk" under "Support Services"
"Help Desk" under "Support Services"




"Help Desk" under "Support Services"




Monday-Friday 8:00am - 6:00pm
(Observing all University Holidays)
The IT Help Desk provides first level support to FSU. We assist with answering questions regarding the following topics:

  Communications (Cable TV, Phones, etc)
  Accessing Email
  Resetting Passwords
  Log-in Problems for OMNI, Blackboard, etc.
  Online Admissions Applications
  Acquiring Transcripts

If we are unable to answer your question, we will enter a trouble ticket and route it to the appropriate area at FSU.




Heritage Grove is a residential complex owned by Florida State University but managed by a private company. Although
mainly serving as a "Greek" village for our campus' fraternities, any person may apply to live their in the main office. The
complex is located on Ocala Road across from the Public Shopping plaza.
FSU Information Technology Services provides cable and telephone services to the apartments and contracts with Apogee
for high speed internet services.




No. HDTV refers to a specific kind of digital signal format that requires a special television set. Digital Cable works with the
cable already wired to your existing television therefore does not require a special type of television set.
If you have a HDTV-capable TV and would like to sign-up for the service, complete an online order at
http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Heritage-Grove (Click "Place Heritage Grove
Order").
Cable cards are not available for Heritage Grove customers. Our partner, Comcast is unable to provide these type of cards
to the ITS for Heritage Grove residents due to FCC guidelines.




No. With Digital Cable you will receive a Digital Cable box that modifies the incoming Digital signal so that it can be viewed
with your current TV. With Digital Cable you will be able to enjoy extended service from your current television, without
having to buy a Digital TV.
For more information or to order, visit: http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-
Vision/Heritage-Grove
No. Your cable will remain active until you issue an online or written request. Phone calls or emails are not accepted for
disconnect orders. (Services DO NOT automatically disconnect at any time.) All equipment must be returned to the
Information Technology Services within 5 business days of deactivation of digital services. Equipment charges can range
from $200 up to $500 and will be added to your account if your equipment is NOT returned. We are located at the Rod K.
Shaw Building, 644 West Call Street, Tallahassee, FL 32306-1120. Open Monday – Friday, 8:00 am – 5:00 pm (closed on
weekends).
Yes, HDTV is brought to you through your digital cable service for an additional charge.
For more information or to order, visit http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-
Vision/Heritage-Grove.




Many Digital Cable Customers choose to put a Digital Cable box in one room; others prefer to have one in every room.
The Digital Cable box is required to view any digital channels, ON DEMAND programs, premium or pay-per-view channels
that are offered.
There is a charge for each digital box.
More information or to order can be found at http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-
Vision/Heritage-Grove.




To receive HDTV service, you must have an HDTV-capable or a HDTV- ready television set. In addition, you need an HDTV
cable box that enables you to receive and watch HDTV programs. After sign-up for the HDTV service, you will be
contacted to pick up your HDTV box at the Information Technology Services. (Please understand that not all programs are
broadcasted in HDTV.).
For more information or to order, visit http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-
Vision/Heritage-Grove/Signup-Disconnect
Payments Address (By Mail or In Person):
Student Financial Services
A1500 University Center
Tallahassee, FL 32306-2394
(Check or Money Order Payable to FSU Information Technology Services)

Payments Online: Make online payments at http://www.fees.fsu.edu/ for all Telecom services. FSU accepts the following
cards for online payments: FSUCARD, Discover, VISA, Mastercard, American Express, and E-checks. Note: You will be
assessed a modest, non-refundable convenience fee to cover the cost of the transaction. The amount will be displayed
before you commit to completing your payment. ITS is not set-up to automatically withdraw payment from any account.




An ITS representative will contact you within 3-5 business days when your box arrives. You have the option of coming into
our office to pick up your box. Our office is located on the corner of Call and Dewey St. You also have the option of making
an appointment with one of our ITS Technicians to come out and install your box. You must be home for your
appointment.

Digital Cable uses advanced technology to deliver more choice than is available with core analog cable service. Some key
benefits of Digital Cable include:

  More programming choices
  ON DEMAND - Comcast ON DEMAND lets you choose from hundreds of movies and shows - and start them whenever
you want.
  Pay-Per-View - more hit movies at convenient start times
  Music Choice(r) - commercial-free, high-quality music, 24 hours a day
  Interactive on-screen program guide permits control, choice, and convenience.
To disconnect your digital service(s), you will need complete an ITS service agreement at
http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Heritage-Grove and return all equipment.




You can order Digital Cable by going to the ITS website at http://www.its.fsu.edu/Communications/Cable-TV-Seminole-
Cable-Vision/Heritage-Grove and completing a service agreement.
When you wish to order Pay Per View Movies, follow the following steps:

  Press the Guide button on your remote.
  Press the C button to view the current program options.
  Highlight a movie and press the Select button (note: if ordering a movie to view at a future time, highlight "buy PPV
event" and press the Select button).
  Press the B button to buy the selected movie.
  Press the A button to confirm your choice.
          Connector cables to be used:
               Coaxial Cable
               Component /Audio Cable (Issued from ITS)
               Power Cable
1. Using a coaxial cable, connect cable wall outlet to the CABLE IN coaxial input on the digital box.
2. Locate the Y Pb Pr inputs on your HDTV and on the digital box.
3. To make identification easy, these connectors are color-coded on the digital box and on the Component Cable.




1. Connect the cable wire from the wall jack to the CABLE IN port on the back of the Digital Box
2. Connect the Digital Box to the TV using either a cable wire or component cord.
3. Plug in the power cord to the Digital Box



Your cable services can be ordered on-line by going to the FSU Information Technology Services web site
(http://helpdesk.fsu.edu/Orders-Repairs). You will need your official Heritage Grove address to order services. You will
also need to login to submit an order through the Blackboard website, which will require you to sign up for an FSUID
account. Once your FSUID account is created, it will give you a FSUID email account, which you will need to use in order to
sign up for services. To sign up for services, click on the link above within the paragraph, then go to the link that says Sign
Up/Disconnect Services to go through the sign-up process. Many specials are offered through the 5th day of classes, so be
sure not to miss them!
If you are an existing ITS cable customer, simply fill out the service agreement on our website at
http://helpdesk.fsu.edu/Orders-Repairs. You will want to select the option to add SCV Basic + Digital. (You DO NOT have
to cancel SCV Basic if you already have service.)




Seminole Cable Vision will cost $39.99 per month. This includes more than 70 channels with 2 channels of HBO. There is a
one-time $15 activation fee that will be waived for the first 5 days of classes. For more information about SCV, including a
channel line-up, you can go to http://www.otc.fsu.edu/Student/Offer/scvOffer.html. The SCV Activation is waived
through the 5th day of classes in the Fall and all Summer”. 





On Demand movies can range from $2.99-11.99. However, special events will vary in price depending on the type of
event
The person whose name is on the account can be charged up to $600 for unreturned boxes, cables, and remote controls.
All equipment must be returned to the Rod K. Shaw Building at 644 West Call Street upon disconnection. Returning
equipment to other locations will result in an unreturned charge.




· Position the digital box with at least 2 inches of space above and on all sides
· Do not block the slots and openings in the digital box, or place anything on top of the digital box
· Do not position the digital box in an enclosed space that would restrict airflow around the unit
· Do not position the digital box near any external heat source that could raise the temperature around the unit.




When you disconnect your digital service (or get disconnected for nonpayment), you must return all equipment (boxes,
remotes, power cords) to the Information Technology Services at the Rod K. Shaw Building on the corner of Call & Dewey
Streets. Failure to do so will result in a charge of $200-$500.
Complete a Service Agreement here and select SCV Digital Only in the Disconnect Section.




No. Only one customer per apartment may sign up.




You can check out our ITS at Heritage Grove website at http://www.its.fsu.edu/Communications/Cable-TV-Seminole-
Cable-Vision/Heritage-Grove/Rates, or you can call the IT Help Desk at 644-HELP (4357) Monday - Friday from 8:00am -
6:00pm.
Yes. Complete an ITS service agreement at http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-
Vision/Heritage-Grove/Signup-Disconnect.




No. There is no disconnection fee when canceling your services. However, you should return all equipment undamaged
upon disconnecting to avoid being charged for the unreturned equipment.




Currently there are several types of packages you can sign up for. The packages and their prices can be viewed on our
website at http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Heritage-Grove
You will need to verify if the cable box is plugged in correctly. Unplug the power cord for one minute, then plug it back in
(resets digital box). If you are still having problems, contact the ITS Help Desk for further assistance at 850-644-HELP
(4357).




With the parental control feature, you can control what your kids can watch, even when you're away. You can restrict the
viewing of any specific program titles and channels, even Pay-Per-View programs. It also allows you to hide adult titles
from displaying on the screen. And once a program or channel is restricted, it can only be viewed by entering the parental
control code. Learn more ...




For Heritage Grove, there are many channels that offer HD if you sign-up for the high definiton service. There are the local
broadcast channels like ABC, NBC, CBS and PBS. There are also networks like ESPN HD, INHD and INHD2, that offer a wide
range of programming. If you sign up for HBO, Cinemax, Showtime, and/or Starz, you will be able to take advantage of the
HD on those channels.
Cable cards are not available for Heritage Grove customers. Our partner, Comcast is unable to provide these type of cards
to ITS for Heritage Grove residents due to FCC guidelines.




Submit a Repair Request at http://tssforms.its.fsu.edu/Forms/Repair/Repair_Form.php and in the "Details of Repair
Request", enter your error code.




"Do not plug the power cord into a wall outlet until you have completed all connections between the digital box and other
components".
If your cable is not working, you can check the troubleshooting tips on the ITS website at
http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Heritage-Grove. If you determine that you
need to report a cable repair, you can contact the our Help Desk at 644-HELP (4357). Or you may submit an online repair
ticket at http://www.its.fsu.edu/Getting-Help/Request-a-Repair, click "Request Repair", and complete the online repair
form. There is not usually a charge for a cable repair, except in cases of vandalism or destruction of property, etc.




All equipment must be returned to the Information Technology Services within 5 business days of deactivation of digital
services. Equipment charges can range from $200 up to $500 and will be added to your account if your equipment is NOT
returned. We are located at the Rod K. Shaw Building, 644 West Call Street, Tallahassee, FL 32306-1120. Open Monday –
Friday, 8:00 am – 5:00 pm (closed on weekends). 





The cable box and equipment must be returned to 644 West Call Street Rod. K. Shaw Bldg. Tallahassee, FL 32306 Monday
-Friday 8AM- 5PM. You will recieve a return receipt.
Pay Per View charges may be billed up to two months behind.




No. Certain charges may apply for vandalism or destruction of property, etc.




Online invoices from ITS are available: https://accounts.otc.fsu.edu/. You may request a paper invoice for an additional
$1.50 monthly fee - Order Here.
Yes. All calls made from campus to 644, 645,exchanges can be made with 5-digit dialing.




Yes. You must set up a line in your own name through Information Technology Services. Activation fees will apply and you
will receive your own personal bill for your line.
For more information, visit http://its.fsu.edu/Communications/Telephone-Voice-Mail-Service/Local-Phone-Service-
Heritage-Grove




You can use one line for both the alarm and the phone. The charge for the line will be the same from ITS ($24.37/month
plus taxes and fees) , whether you choose to use the line for both your alarm and your phone, or only for the alarm. Using
the line for your alarm will not normally interfere with your regular phone line use; however, if the alarm is triggered, a
phone call will be cut off in order to alert the monitoring system.
For more info or to order a line, visit http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-Service/Telephone-
Service-Off-Campus-Heritage-Grove-Only
No. Your phone service will remain active until you issue an online or written request. Phone calls or emails are not
accepted for disconnect orders. (Services DO NOT automatically disconnect at any time.) We are located at the Rod K.
Shaw Building, 644 West Call Street, Tallahassee, FL 32306-1120. Open Monday – Friday, 8:00 am – 5:00 pm (closed on
weekends).
Voicemail is an optional service for your phone line. The rate for basic telephone service is $24.37/month (plus fees and
taxes). Voicemail can be added for an additional fee.

The monthly rate for voicemail is $3.00 for Voicemail 5 (holds 5 messages) and $5.00 for Voicemail 10 (holds 10
messages). Your voicemail also has capabilities to send a recorded message to a distribution list you set up, as well as to
provide a wakeup call for you in the morning. Instructions for activating these features are available at
http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-Service/Telephone-Service-Off-Campus-Heritage-Grove-
Only. There is a one-time voicemail activation fee of $10.00, which will be waived through the 5th day of classes.




You will need to order a line from Information Technology Services for the alarm / panic button at Heritage Grove. For
more information or to order, visit http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Heritage-
Grove/Signup-Disconnect.
Voicemail can be checked from your own phone (a message waiting is indicated by a stutter dial tone) or from another
phone. To check from your own phone, dial 4-MAIL from the line. To check your voicemail from another line, call your
phone number and wait for the voicemail greeting message to begin. Then press the * button and key in your passcode.




You can find out your phone number by dialing *99 from your phone. Remember to wait 3-5 business days after you sign
up before you do this, as you may not have service before that time.




Information Technology Services cannot recommend a company to monitor your alarm / panic button. Contact Heritage
Grove directly for information.
Telephone service will cost $24.37 per month ( http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-
Service/Telephone-Service-Off-Campus-Heritage-Grove-Only)which includes these calling features: Call Blocking, Call
Waiting, Repeat Dialing, 3-Way Calling, Call Forwarding, Caller ID, Selective Call Rejection, *69 and Distinctive Ringing.
Information regarding these features is available at http://www.otc.fsu.edu/Student/Offer/heritagegrove.html#local.
You will need to sign up for a phone line in your apartment in order to use your alarm (panic button) system.




ITS only charges for the telephone line used to connect the alarm to the monitoring station. Questions about fees for
activation of the alarm and monitoring charges should be directed to Heritage Grove.




Activation fees for phone service is $95.35. For this fee, all three phone jacks in your apartment will be activated, as well
as all of the calling features listed above. This fee can be split into a maximum of three installments. Note: Activation will
be at a reduced rate of $65.00 through the 5th day of classes.
A list of calling features and how to program them can be found on the ITS website.




If you forget your passcode, you can submit a Repair Ticket http://www.its.fsu.edu/Getting-Help/Ticket-Repair-Requests
or call 644-HELP (4357). The passcode will be reset to 1234, and you can change it when you get into your voicemail box.
There is no charge for this service.




If you have determined that the alarm malfunction is due to a phone line problem (your phone will also not work), then
you can submit an online repair ticket by going to http://www.its.fsu.edu/Getting-Help/Ticket-Repair-Requests, click on
"Request Repair". If it is a problem with the alarm itself, then you can contact Heritage Grove for information on repairs.
To report a telephone repair (if you determine that local service is not working (no dial tone, static, etc.) rather than your
phone), http://www.its.fsu.edu/Getting-Help/Request-a-Repair you can contact the Help Desk at 644-HELP (4357). Or
you may submit an online repair ticket at , click on "Request Repair", and submit a repair ticket online. If this is for new
service, be sure to wait 3-5 business days for activation. There is not usually a charge for a repair, except in cases of
vandalism or destruction of property, etc.




When an alarm is sounded the phone line is needed to notify the alarm company.
For more information or to order a phone line, visit http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-
Service/Telephone-Service-Off-Campus




No. You will need to create a different account for the new property.
  No equipment to buy


  A dedicated account for each resident in the apartment with individual bandwidth


  Wireless hotspots available at the chapter houses and pool area




No. Internet services use a one time property-wide authentication. Authenticate and forget it no matter which connection
you are using.




Call Apogee Support at 1-877-478-8865. You will need to locate the MAC address for your device.
For Internet service, please check with our partner, Apogee at 1-877-478-8865 (toll free).




You need a working Ethernet cable (CAT5 or better) to plug into the wall port from your computer.




Check with your roommate(s) to make sure the apartment does not already have an account. If there is, the account
owner must call Apogee to add your account. If not, you can sign up online at http://myresnet.apogeenet.net.
For service requests and/or repairs, please contact Apogee Customer Service directly:
Phone: 1-877-478-8865

Online: https://www.myresnet.com/




Wireless hotspots are available at the chapter houses and pool area.




You may not use any networking devices such as routers, servers, access points, or the like. This information can be found
in the Apogee End-user Agreement at http://www.apogeenet.net/pdf/apogee_eua.pdf
You can retrieve this information on the Apogee website at http://myresnet.apogeenet.net. You will need your email
address and 4-digit security PIN. You can also contact Apogee Customer Support.




The internet connection speed for Basic Service is 3Mbps/512Kbps. Optional speeds are available.




Basic services are $49.95 per month + plus a $25 installation fee per apartment or $274.75 per semester (each resident
will create an individual user account)
You can email Apogee anytime at cservice@apogeenet.net.




You can contact Apogee Customer Support 24/7, every day at 1-877-478-8865.




There is No Rate Increase to the Basic Service Offering for Fall 2010 – rates and service level remain stable.

Go to the command prompt and type in " ipconfig /renew"




Department – Work with your Department Network Coordinator. Open a ITS repair ticket online at
http://www.its.fsu.edu/Getting-Help/Request-a-Repair and the Help Desk will refer it to our Networking Core area.
RESNet - We do not provide static IP addresses on RESnet. Servers are prohibited on the RESNET network.




The user must provide documentation on how they used the previous allocation and justification on why they need more
addresses. This can be forwarded to CORE via an online ITS order at http://helpdesk.fsu.edu/Orders-Repairs
Contact the departmental network person. Open a ITS repair ticket online at http://its.fsu.edu/Getting-Help/Request-a-
Repair and the Help Desk will refer it to our Networking Core area if needed.




An IP address (also called an IP number) is a number (typically written as four numbers separated by periods, i.e. 107.4.1.3
or 84.2.1.111) which uniquely identifies a computer that is making use of the Internet




FSU residence halls are very safe. All residence halls are equipped with back-up emergency generators. During a storm,
staff will continue to monitor conditions and, if need be, require residents to move to a center hallway for additional
safety.
Contact your department as soon as possible to report your situation. The university will work to accommodate distance
learning students with problems arising from hurricanes and other natural disasters. If the university is closed on the first
day of the term, you are not required to log in to your course website.




Off campus students would be welcome at local Red Cross shelters. The local Red Cross has more than 30 shelters that
can be opened within 20 minutes.




Any student who will not be attending classes while the university is in operation needs to contact the instructor in
advance by e-mail or phone to explain the circumstances and discuss the implications of missing class as early as
possible.
Because of its distance from the coast, state emergency managers have no contingency for evacuating the Tallahassee
area. In fact, Tallahassee is an area of refuge for other parts of the state that have mandatory evacuation plans.




Click here: http://www.law.fsu.edu/current_students/technology/faq.html#email1



Fonts are protected under intellectual property law and are subject to the same legal usage restrictions as other
software. It is illegal to do the following:

Share or copy fonts beyond what the license agreement allows;
Include a font copy with source files for output;
Typeface software is licensed ‘by computer’, just as most application software is licensed.
When you purchase a typeface license you are entitled to use the typeface on one computer for viewing, editing, and
printing.
Patents, trademarks, and copyrights are protected by U.S. law, international treaties such as the Berne Convention, and
the local intellectual property laws of various jurisdictions. Software publishers vigorously protect their intellectual
property and have aggressive anti-piracy education and enforcement programs in most countries of the world.




A "backup copy" can be used for "archival purposes only." This copy cannot be sold or distributed to another party
without the consent of the copyright owner.




Software comes with a license agreement. READ THE LICENSE CAREFULLY before using the software. Some licenses may
restrict use to a specific computer. Copyright law does not permit you to run your software on two or more computers
simultaneously unless the license agreement specifically allows it.
No, this is known as "softlifting,". This is contrary to the terms of the license agreement and a violation of copyright law
and University policy. This includes sharing with friends and coworkers and installing software on home/laptop
computers if not allowed by the license applicable license agreement.




The Software Rental Amendments Act of 1990 (Public Law 101-650) prohibits the rental, leasing, or lending of software
without the express permission of the copyright holder.




A good rule of thumb to follow is one software package per computer, unless the terms of the license agreement allow
for multiple use of the program. Some license agreements permit a ‘secondary’ installation of a software title. Check the
license agreement carefully to determine the allowed uses of any software title. The University does make provision for
secondary installations when permitted by the appropriate Software License Agreement. “A FSU Secondary Software
Usage Agreement” must be completed and kept on file in the Employees employment entity’s Software Library and
Register.
Registration does not always ensure that the software has been issued legitimately. If you are setting up a new software
program at work, it is to be registered in the name of the University and the employees work entity. Software purchased
with University funds is never to be registered in the name of an individual.




Employees who copy personal software onto their work computers are committing another form of end user piracy. In
this instance, the employer is liable for illegal or unauthorized software found on company hardware. Some EULAs permit
an employee to use company-owned software on a secondary computer for work purposes. But in most cases, an
employee may not install work software at home for personal use, nor use software at home and work concurrently. See
the Section 3 of the FSU Software Usage Policy Statement.
Each University organizational entity is required to appoint an individual to maintain a software Library and Register to
keep accurate records of software ownership and location.

Additional questions should be addressed to University Software Licensing. Email: its-softwarelicensing@fsu.edu

*University Software Licensing welcomes all questions, comments, and suggestions from the faculty and staff at Florida
State University. If you find that there are some general topics/issues that should be addressed in our FAQ sections,
please feel free to contact us via email at its-softwarelicensing@fsu.edu*
Under "vicarious liability" of the US Copyright Act, an employer is liable for acts committed by its employees when those
acts are within the scope of their employment duties. Another theory of liability is the doctrine of contributory copyright
infringement, whereby a party who does not do an infringing act but who aids or encourages it is liable for the
infringement. Any member of the University community suspecting software abuse should immediately notify their
supervisor who should then consult with the Software Licensing office (its-softwarelicensing@fsu.edu).




No. Lack of copy protection does NOT constitute permission to copy software in order to share or sell it. "Non-copy-
protected" software enables you to protect your investment by making a back-up copy if permitted in the Licensing
agreement. In offering non-copy-protected software to you, the developer has demonstrated significant trust in your
integrity.




The ownership rights in software are owned by copyright holder. When you purchase software, you purchase a license to
use the software in a limited manner. The use of the software must be in compliance with the End User License
Agreement (EULA) that is included with the software.
OEM software is only distributed when sold with specified accompanying hardware. When these programs are copied
and/or sold separately from the hardware, this is a violation of the contract with the publisher, and therefore illegal.




No. It is illegal for a faculty member or student to copy software for distribution among the members of a class, without
permission of the author or publisher.




Software acquired by Florida State University is licensed. The licenses restrict how and where the software may be legally
used by members of the community. This applies to software installed on hard disks in microcomputer cluster, software
distributed on disks by a campus lending library, and software available on a campus mainframe or network. Some
institutional licenses permit copying for certain purposes. Consult Software Licensing (its-softwarelicensing@fsu.edu) if
you are unsure about the use of a particular software product.
In the United States, the infringer is liable for damages suffered by the copyright owner plus any profits of the infringer
that are attributable to the copying or statutory damages of up to $150,000 for each work infringed.




Illegal distribution of software can subject a seller to arrest and felony charges with fines up to US$250,000 and prison
terms of up to five years. In civil litigation against infringers trafficking in or using copyrighted software that is illegally
distributed or reproduced, a copyright holder can obtain the higher of its lost profits, the infringer's profits, or statutory
damages of up to US$150,000 per product infringed plus the copyright holders attorneys' fees.




Unless it has been placed in the public domain, software is protected by copyright law. The owner of a copyright holds
exclusive right to the reproduction and distribution of his or her work. Therefore, it is illegal to duplicate or distribute
software or its documentation without the permission of the copyright owner. Read the End User Licensing Agreement
(EULA) to see if the copyright owner grants users the right to make an archival or ‘backup’ copy.
Software piracy ranges from making a copy of your friend's software to evaluate it, to a company’s mismanagement of its
software licenses. Software piracy is the illegal distribution and/or copying of software for personal or business use.
Whether these acts of piracy are committed with intent or not, they are still illegal and punishable by law.




Almost without exception, the owner of a software title is the author, creator or publisher. When software is purchased,
that which is being sold is the right to use that software title granted by the owner to the purchaser. The rights of use for
the purchaser are explicitly described in the software license agreement.




It could take up to one hour after you reset your password to login to OMNI. It could take up to 24 hours after you
activate your FSUID to login to OMNI. Note: If you are not in the Employee database, it could take up to 2 weeks before
you can login to OMNI. You should check with your Departmental HR Representative.
You should follow these steps if you are an existing Employee:
1. Reactivate your FSUID. Go to http://campus.fsu.edu and click on "Activate your FSUID". You will need your Social
Security # and FSUCard Number to activate (or display) your FSUID. You may be asked to enter a new password at this
time.
2. Wait up to 30 minutes to login to OMNI.
If you still encounter problems, email it-help@fsu.edu. A ticket will be created for tracking and routed to the appropriate
area for response.




You should follow these steps if you are a new Employee:
1. Check with your HR Departmental Representative to make sure all your new employee paperwork has been processed.

2. You should activate your FSUID at campus.fsu.edu (Click on "Activate your FSUID" link and follow the instructions.)
If you encounter problems or need assistance, report it by clicking on "Request Support" located at the top of the screen
or sending an email to it-help@fsu.edu. A ticket will be created and routed to the appropriate area for response.




OMNI may be experiencing difficulties. You should report this problem by clicking on "Request Support" located at the
top of the screen or sending an email to it-help@fsu.edu. A ticket will be created and routed to the appropriate area for
response.
You should report this problem by clicking on "Request Support" located at the top of the screen or sending an email to it-
help@fsu.edu. A ticket will be created and routed to the appropriate area for response.
  During the move, all of the files from your garnet account will be moved, intact, to the mailer server.
·     Since you already have an account on the mailer.fsu.edu server, you should now log into your mailer account
(MAILER_USERNAME) to manage your garnet files as well as your mailer files.
·     Your garnet account files will be placed in your mailer account into directories called /garnet-sample1 /garnet-
sample2
·     If you had websites on garnet, your garnet website URL will still be accessible at:
    http://garnet.acns.fsu.edu/~sample1/


     http://garnet.acns.fsu.edu/~sample2/




Go to http://helpdesk.fsu.edu/Password-Help/NWRDC/Request-for-NWRDC-User-ID-and-System-Access and complete
the form.
If you have forgotten your NWRDC password or need it changed, please call the IT Help Desk at 850.644.HELP to have
your password reset.
The only NWRDC passwords the Technology Services Help Desk can reset start with fs (ie. fs1234).

Contact the IT Help Desk for further assistance.
Contact Us:

Phone: 1-850-644-HELP (4357)


Email: it-help@fsu.edu




NWRDC stores administrative data for the university. For more information about NWRDC, you can visit their website
www.nwrdc.fsu.edu and view details about their roles, functions and services.
Contact the IT Help Desk at 644-HELP (4357) to reset your NWRDC password. Please include your name, department and
be prepared to verify your identity.




All IT Help Desk (850-644-4357) employees can reset NWRDC Passwords.




NWRDC is used by administrative personnel at the university. For more information about NWRDC, you can visit their
website www.nwrdc.fsu.edu and view details about their roles, functions and services.
  The "Work at Home" agreement allows for installation on one computer. In the case of the need for a reinstall, and the
serial code is not being recognized, you will need to contact Microsoft so that they can reactivate your code.


In regards to purchasing and installing Office 2007 & 2003 Pro/Std for Windows and Office 2004 Pro/Std for Mac, please
look over the system requirements for these products before making your purchase.
ITS and University Software Licensing is not liable for damage to, or loss of information for computers that are personally
owned by FSU Employees and suggests that you seek professional technical advise before purchasing or attempting to
install software you may be unfamiliar with.




You should contact E-Academy directly. Their contact information is located on the website from which you completed
your purchase.




University Software Licensing recommends that you evaluate the computer system you are currently running at home
BEFORE purchasing an operating system upgrade. The upgrade currently available for purchase is Windows Vista. We
recommend that you look over the minimum system requirements for running Vista before making your purchase.
The Campus Agreement Work at Home option, only licenses the faculty and staff of the university during their time of
employment. Under the licensing agreement, if you are no longer an employee of the university (via retirement,
termination, or resignation) you are not able to participate in the Work at Home portion of the Campus Agreement and
are required to uninstall and completely remove the products purchased under the Work at Home agreement from your
computer(s). This is due to the fact that as a whole, the Work at Home option is limited to a maximum # of licenses that
can be distributed; this number is based on a FTE calculation.




Please visit our home page for a link to the buying instructions for the Campus Agreement - Work at Home Option.




Please refer to the main Campus Agreement Announcement page for a description of this option, see related questions
below, or contact University Software Licensing.
As of the release of Windows Vista and Office 2007; the following products will be available:

  Office Professional Plus and Standard 2007 for Windows, Professional and Standard 2003 for Windows, and Office
Professional 2004 for Macintosh (full versions).
  Beginning April 2007 - Windows Operating System Upgrades to Windows Vista ONLY. The version provided is TBD.
Please remember that this product is an upgrade license/media only and you must have a full version of an operating
system installed beforehand.




All employees of Florida State University including Faculty, Staff, Full-time, Part-time, and Teaching Assistants.




The media and authorization codes provided to your department IT representative to perform department wide
upgrades are specifically for FSU owned computers. In order to perform upgrades under the “Work at Home” option on a
personal computer that is used for work related purposes, you must purchase the media and authorization codes
directly from the Authorized Microsoft Reseller.
Here is a way to access Hummingbird DM with a Mac:

You must use the Safari Program to login to Hummingbird DM https://dm.oti.fsu.edu/cyberdocs.asp
Click on the "QUICK SEARCHES" tab at right
Click on the link to "All Quick Searches" on the bottom right
Click the "New" button in the gray box
Go down to the FSU Purchasing Info Search box and type in your PO number (be sure to include all the zeros in front so it
equals a 10-digit number)
Click "Run Quick Search" at the bottom of the box highlight your purchase order info (if it's not already)
Click the "View" button. This will open Acrobat Reader and show your P.O.!
A more detailed job aid can be found at http://www.purchasing.fsu.edu/Training.html

https://portal.omni.fsu.edu/psp/sprdep/?cmd=login

You can also access it at www.omni.fsu.edu
You will log in with your FSUID and password. Once you have logged in you will see links for the different environments.
These links are: OMNI Financials 9.0, OMNI, Human Resources 9.0, eMarket, OBI Reporting, Help Desk and Business
Objects, however, depending on your security profile, you may not have the links to all of these environments. To access
the Employee Self Service menu for time entry, viewing pay, changing personal information, etc., please choose the OMNI
Human Resources link.
You can obtain your username and set this password at http://fsuid.fsu.edu and clicking on What is my FSUID? Select the




Yes. FSU joins a growing list of institutions that are using email hosting services including Indiana University, Ohio State
University, the University of Pennsylvania, Northwestern, and Arizona State. These are just a few of the many institutions
who have offered either Microsoft Live@edu, Gmail with GoogleApps, or both, to their campus communities.
For assistance, please contact Florida State University IT Help Desk:
http://help.fsu.edu
it-help@fsu.edu


850-644-4357(HELP)
You may also take advantage of Microsoft Help & Support.

All alumni/previous students must have an FSUID to activate a myFSU (@my.fsu.edu) account.
To activate your FSUID:

  Go to http://fsuid.fsu.edu, and click Activate your FSUID

    If you previously had an FSUID, this step will assist you in obtaining your FSUID username and resetting your
password


To activate your myFSU account:




You can access your new email mailbox through http://fsu.edu/myFSU by clicking "Access email" or through the Windows
Live portal http://outlook.com/my.fsu.edu with your myFSU account (FSUID@my.fsu.edu) and password.
You can access your old mailbox through webmail.fsu.edu until December 19, 2011. After this date your old mailbox will
be inaccessible.




Visit Microsoft Live Support




Follow the instructions for ACTIVATE ACCOUNT at the myFSU page. This will guide you through step-by-step instructions
on setting up and accessing your myFSU account.
Students and Alumni are only able to have one alias email associated with your myFSU account.




  Forwarding: Current forwarding of any current JES addresses to third party email accounts (i.e., gmail, hotmail, etc.)
will break. You can set the new my.fsu.edu address to forward to a third-party account, but FSU strongly encourages you
to take advantage of your @my.fsu.edu account to manage all your mail, especially FSU communications.


  New Email: New email will no longer be sent to your JES (@fsu.edu) account, but to the new myFSU (@my.fsu.edu)
account. December 19, 2011 is the end date for all JES email forwarding.

Individuals who are both University students and employees will receive a student mailbox with @my.fsu.edu address and
an employee mailbox with @fsu.edu address.


- Faculty and staff will have contacts in the Global Address Book at Live@edu. These accounts will be identified with a
(Faculty and Staff) suffix on the display name.

- Students will not be listed in the Global Address Book, at this time. Plans to upgrade the Faculty and Staff email system
and provide other communications and collaboration services are currently in progress.
myFSU will group messages that are from the same sender or that have the same subject, and indicate this using a gold
diamond icon. If you see this, click the gold diamond to expand the list of messages. This feature can be customized:

 1. Go to Options.
 2. Click Settings.
 3. Make changes under the Conversations heading.

If you still think you are missing email, please contact the FSU IT Help Desk at 850.644.HELP(4357) or email it-
help@fsu.edu.




Safari users must change their browser settings to accept all cookies.

Safari Preferences Accept Cookies "ALWAYS".




Our student email system is not out-sourced. The Florida State University entered into an agreement with Microsoft
Corporation to provide email storage capacity that our students have always wanted. Florida State University's
Information Technology Services will continue to administer and maintain our student email system, including the critical
functions of account creation, password management, directory management, and address assignment.
To Export Address Book / Contacts from JES Webmail:

  Login to http://webmail.fsu.edu
  Click Address Book tab
  Click Import/Export Option (top, far right)
  In pop-up window Import and Export Address Book:
  In the bottom half of the screen, Export,
  For Export Format, choose Microsoft Outlook CSV or Address Book CSV
  Then click the Export button
  Save the file (Suggest re-naming file to something similar to “AddressBookExport”)


We cannot automatically migrate Calendars or Contacts from JES into myFSU. You will need to use an email client like
Outlook 2007 to import an ICS. Outlook Web App (myFSU) does not currently support that operation. In the future,
Microsoft will be adding functionality to a future version of Outlook Web App.


  Click on the tab Calendar
  Click on Import/Export
  Scroll to the bottom under Export choose from the drop down which calender you would like to export out of JES. By
default, the chosen date range is set for ALL but you could adjust the date range to be exported.
  When Opening export.ics dialog box opens, choose Save File. We recommend saving the file on your desktop or




When a student graduates or leaves the University, they retain their email address and mailbox for life.
The Florida State University is pleased to offer students and alumni an email system hosted on Microsoft Live@edu, co-
branded as myFSU. This platform provides collaborative and communications features such as:
- 10 GB Inbox and 25 MB attachments with Outlook Live
- Mail, Calendar, and Contacts on your mobile phone with Windows Live on Mobile
- 25 GB free online storage with Live SkyDrive
- Access documents from anywhere and share with anyone using Office Web Apps
- Sync between computers and sync on SkyDrive with Windows Live Mesh
- Photo sharing with Windows Live Photos
- Email for life with @my.fsu.edu
- And more!




myFSU (@my.fsu.edu) is a hosted solution provided by Microsoft that provides email, communication, and collaboration
services to FSU students and alumni.

myFSU User ID:     FSUID@my.fsu.edu

myFSU Password:     FSUID Password

If you need to verify your username or reset your password, you may do so at Blackboard (http://campus.fsu.edu).

More FSUID Information
The old email address (FSUID@fsu.edu) will no longer be available to students and alumni after December 19, 2011. After
that date, only the new “@my.fsu.edu” address will be available. Students are encouraged to begin using the new email
address and to notify any contacts or other services of the new "@my.fsu.edu" address. The FSU email system will be
configured to begin using the “my.fsu.edu” address as the “Reply To” address for all new email sent.




Your current mailbox will be maintained until December 19, 2011. When you activate your @my.fsu.edu email account,
you will have the option to elect to have ITS migrate your current (@fsu.edu) mailbox to your new (@my.fsu.edu)
mailbox. The migration process may take several days and you will be notified when your migration has been completed
successfully.




FSU recommends disabling your Pop-up blocker and Ad-blocker for myFSU as it may interfere with composing new e-
mails and other functions within myFSU.
Add outlook.com into your Ad-block and Pop-up block exceptions.
This is a university wide transition to new email services. The old email services will be discontinued at the end of 2011.
To support this transition period, FSU legacy email systems (JES, Exchange 2003) and new email systems (myFSU,
Exchange 2010), will be active. This will help provide a smooth and seamless transition to the new email services.

Email access to the FSU legacy email systems will be available until the end of 2011; however once your myFSU account is
activated, you will no longer be able to receive/send mail from your @fsu.edu email accounts. During the transition
period you may elect to migrate the contents of your mailbox to your myFSU email account.

Please visit http://fsu.edu/myFSU for more information.




JES (@fsu.edu) and forward for life email addresses will receive new @my.fsu.edu email addresses. Alumni that do not
have a current FSU address, but would like one, need to request and activate their FSUID, and will receive the myFSU
(@my.fsu.edu) email address.




December 19th, 2011
Microsoft Help

This Microsoft Help area may also be accessed when logged into your myFSU account - click the small question mark in
the top right corner, and choose Help from the drop down menu.




The myFSU new email system is for Current Students and University Alumni.

Plans to upgrade the Faculty and Staff email system and provide other communications and collaboration services are
currently in progress.




All current students and alumni are eligible for a myFSU account, hosted by Microsoft Live@edu.
Plans to upgrade the Faculty and Staff email system and provide other communications and collaboration services are
currently in progress.
myFSU will provide students and alumni with additional mailbox capacity and other features not provided by the current
University email system.




Yes, you will always have the “@my.fsu.edu” email address. You can retain this address and mailbox even after you leave
the University.




Yes. All students and alumni will have addresses with @my.fsu.edu, as selected by the FSU Student Government
Association.
As of Spring 2011, students will be eligible for the my.fsu.edu email address. The @fsu.edu email address will be removed
from use by the end of 2011 and all students will be migrated to the new @my.fsu.edu e-mail and services system.




Yes, all official FSU email communications will be sent to the new @my.fsu.edu mailbox once a student activates his/her
account or after December 19, 2011.




Students will not be listed in the Global Address Book, at this time. Research and planning is currently being performed
for the upgrade of the Faculty and Staff email system and this concern will be addressed.
You
are allowed to use gaming systems on the Residence Hall network
(Ethernet), but they must be registered. For assistance with registering
your system, please click here.




Note: Gaming devices are not supported on the wireless network.




Yes. All gaming systems must by registered online before using. For assistance with registering your system, click here.




To find your MAC address on your gaming system, click here.
XBOX does not have a built-in web browser. For registration instructions, click here.




The Wii and the Playstation 3 has their own web browser built-in. Please use the built-in web browser on your gaming
system to register your device.
For more information, click here.




Please see this article for a detailed explanation: MAC Address
For registration instructions, click here.




FSU has packet shapers located in the FSU network to restrict P2P traffic. If you have a valid reason for needing P2P
traffic on you computer we can escalate the issue. Open a ITS repair ticket online at http://www.its.fsu.edu/Getting-
Help/Request-a-Repair and the Help Desk will refer it to our Networking Core area if needed.




Open a ITS repair ticket online at http://www.its.fsu.edu/Getting-Help/Request-a-Repair and the Help Desk will refer it to
our Networking Core area.
Open a ITS repair ticket online at http://its.fsu.edu/Getting-Help/Request-a-Repair and the ITS Help Desk will refer it to
our Networking Core area. Include intended use in the ticket.




Please see this article for a detailed explanation: MAC Address




ITS does not charge for labor provided by any of its E&G funded network support positions. However, departments are
responsible for the cost of any parts or materials that may be required.
ITS Engineering provides support for departmental networks on a time-available, best-effort basis.




Service requests should be coordinated through the departmental IT support staff. To request assistance from ITS
Engineering, the departmental IT support representative should contact the ITS Help Desk via an online repair ticket or
order at www.its.fsu.edu




Contact the IT Help Desk at 644-HELP and reference your ticket number.
ITS Engineering will make every effort to respond to departmental service requests within 24 hours (3 business days) of
receiving a repair ticket. However, staff is limited and support is provided on a best-effort, time-available basis.




Contact the IT Help Desk and provide your order/repair #. Ask them to escalate your order/repair request to the Assistant
Director of Engineering.




You should call the IT Help Desk, identify yourself as the Departmental ITS Representative, explain the situation, and ask
to be transferred to 2nd level network support. A repair ticket will be generated and your call will be transferred to an ITS
Network Administrator.
Contact the IT Help Desk and let them know that your IT support person is out of town or completely unavailable. A repair
ticket will be generated and ITS Engineering will attempt to assist with your problem.




ITS supports departmental networks that are covered under a SLU (Service Level Understanding). Departments without a
SLU are responsible for supporting networks within their own department. ITS is responsible for the network up to, and
including, the Building Entry Switch.




Persons in departments without a SLU should contact their departmental IT support staff.
You may change your own Novell password. You must know your current password.

Once you have logged in, press the CTL,ALT,DEL keys all at once.
On the next window, click CHANGE PASSWORD.
You will need to type your old password.
Type your new password. Confirm your new password.
Click Ok. You should see a confirmation that your password was changed successfully.
If you have any problems changing this password, send an email to help@fsu.edu and it can be changed for you.




There is a "Sign Out" link to the upper right of every OMNI page. Please click that. It logs you out of OMNI.




No, not at this time.
Contact former H.R. Departmental Representative.




Part time employees should also have access to OMNI, as long as they have their FSU Card, have activated their FSUID,
and are in the FSU Employee Database (a process that takes approximately two weeks after the employee’s start date). 





Each employee must have a unique user ID. User IDs are assigned by AIS. Each user also chooses their own system and
application passwords. Passwords must be kept confidential and protected at all times. User IDs and passwords cannot be
shared or reused, and users should sign-off of their terminal when leaving it unattended for an extended period of time.
Please refer to the University Data Management and Security System Procedures Manual for specific instructions on
employee transfers, terminations, or application access changes. http://its.fsu.edu/Computing/Data-and-Reporting-
Services
Beginning October 6, 2010, the eORR application will show four areas instead of two. The two additional areas will feature
OBIEE reporting and no-OMNI roles.




OMNI may only be accessed by an employee. Students have no need to access the OMNI system. If a student is wishing to
apply for a job with FSU, they will need to use the External Applicant link at http://jobs.fsu.edu.




OMNI Security request forms are available online here.
Typically you should wait 30 minutes to an hour after you reset your FSUID password, and 24 hours after you activate
your FSUID for the first time.




This may be a browser issue. Try to disable the script debugging option in the advanced tab locating in tools &gt; internet
options.




Please contact the HR representative in your department.
Check with your HR representative to make sure all your paperwork has been processed.

The current OMNI inactivity time-out is set for 60 minutes. It is a balancing act to allow normal work activity while not
opening up the system to too great of a risk of improper activity. We have already extended the time from 30 minutes
and don't plan to extend it further.
Since OMNI can be used from anywhere, literally, in the world, we think it is too much of a security risk to increase the
time-out value. If someone accessed OMNI and did not logoff when they were finished their session would remain open
to anyone else that walked up to the computer they were using for the next hour. This could be in an airport, library,
hotel lobby, etc.
You can keep your session active by using any of the items on your menu. If you are using multiple session they will each
have their own timeout.




OMNI may be experiencing difficulties, wait for about an hour and try again.
The OMNI System is going to require computers that are able to support the internet. For a detailed listing of system
requirements and supported browsers, please take a look at the system information page here:
http://www.omni.fsu.edu/about-system.html.




Please go to http://its.fsu.edu/Computing/Mainframe-NWRDC-Support-Services to find general security forms and
procedures.
To amend your procurement user preferences and have the new program assist added for eProcurement, please contact
Brenda Mundy in the Purchasing Department at BMUNDY@admin.fsu.edu or 850-644-6850.




Interent Explorer 6 on Windows 98, NT4, 2000, and XP
Internet Exporer 5 and 5.5 on Windows NT4, 9x, and 2000
Internet Explorer 5 on Mac OS 7.6.1 and above
Netscape Communicator 4.7x on Windows NT 4, 9x, 2000, Linux, and MAC OS 7.6.1 and above
Netscape 7 on Wndows NT 4, 2000, XP, Linux, Unix, and MAC OS 9/X
You cannot change your "Job Title", classification nor the "Building name/number" nor the "Room number" of your area.
For these changes the Human Resource person for your department turns in a written memo to OMNI.




The Department would need to contact OMNI Security and request they access the employee's My Profile and enter the
Alternate User and effective Dates.Sponsored Research proposal approval workflow will be rolled out to users on October
1, 2004. Proposal workflow includes an additional functionality for alternate approvers. Training is planned to begin mid-
September.




The Web Learning Assistant (WLA) is an interactive Help function connected to the OMNI system. Simply by clicking ‘help’
from any page in the OMNI system will take you to a subject specific reference based on the OMNI page that you were
viewing. You can also browse topics, view a table of contents, or search for information by keyword. If you are having
problems viewing the WLA, please visit this page: http://www.omni.fsu.edu/reference-resolutions.html#wla. Follow the
directions to install that patches that will resolve the problem.
The sandbox is a clone of the OMNI System where people can "play" and practice the skills learned during their hands on
training.




Unfortunately, OMNI is only supporting Internet Explorer and Mozilla Firefox at this time. If additional browsers are
supported in the future, we will be sure to update this information.




There is a bug in Internet Explorer 6 that causes this behavior. In order to resolve the issue, you should navigate to
http://windowsupdate.microsoft.com and install all "Critical Updates" for your system. The critical updates will include a
"Cumulative Patch" for Internet Explorer 6 that solves this problem.
The OMNI Web Learning Assistant requires Internet Explorer, and it requires the Microsoft Java Virtual Machine. You may
test whether your browser is compatible with the OMNI Web Learning Assistant by clicking on the following link (this will
open in a new window):

OMNI WLA Browser Compatibility Test Page
If your Internet Explorer browser does not pass, you should:


Click "Start" &gt;&gt; "Control Panel" &gt;&gt; "Java Plug-in". Then in the Java Plugin Control Panel, under the "Browser"
tab, make certain that the Internet Explorer checkbox is not checked.




Please visit it-help@fsu.edu and create a ticket.




The New Window link can be helpful when you are entering data and need information from a separate component in
OMNI. For example, if you are entering a requisition and want to look at one that has already been completed, click on
the New Window hyperlink (upper right-hand corner of your screen) and search for a completed requisition without
losing the data from your original session. Remember that if you sign out of one session, you sign out of all active
sessions.
The Human Resources section of OMNI is where an employee may go in order to update their information or check their
paycheck.




To find information regarding various features and sections of OMNI you can go to helpdesk.fsu.edu, click on "Submit a
ticket", and then expand the "OMNI System (Peoplesoft/ERP)" section on the left hand side of the page. There you find
commonly asked questions, answers, and other information regarding OMNI.




Consult the Knowledge base in Parature at https://supportcenteronline.com/ics/support/default.asp?deptID=763
Navigation is built into the OMNI system by the way of hyperlinks and breadcrumbs. If you use the BACK button, the
refresh of that page may not load and you risk losing data or information that was not saved on that page. It is highly
recommended that the BACK button not be used. Going through the Navigation Tutorial will give you some tips and tricks
for navigating in the OMNI system. You can access this tutorial here: http://www.omni.fsu.edu/tutorial.html




The OMNI Job Aids are Adobe PDF files and require Adobe Acrobat Reader to view them. Please visit this website to
download this software.



If you are using Windows XP and have recently installed Windows Service Pack 2, your browser is most likely using a new
pop-up blocker which installed automatically with the latest Microsoft updates. This will prevent the WLA from opening.
To view the WLA:

You can turn off the pop-up block temporarily (or permanently) if looking at the WLA while in an OMNI environment.
Click here for a job aid that outlines how to turn off the pop-up blocker.
You can hold down CTRL and click the link to the WLA and it should open for you.
Safari, Opera, and other lesser used browsers are currently not going to be supported for the OMNI system. For a detailed
listing of supported browsers, please take a look at the system information page here: http://www.omni.fsu.edu/about-
system.html.




The OMNI System is multi-platform, meaning, despite what you may have heard, it will run on a Mac. There are some
unique issues in attempting to run the optional pre-class Navigation Tutorial on the Mac, and those are being addressed
and hopefully will be resolved shortly. For Mac users that are encountering difficulty registering for classes, please use the
most recent Mozilla Firefox browser to access the Training Server. PLEASE NOTE that the Training Server is not connected
to the OMNI system. You will not encounter these same problems when accessing the OMNI system with a Mac.




The OMNI System is multi-platform, meaning, despite what you may have heard, it WILL run on a Mac. There are some
unique issues in attempting to run the optional pre-class Navigation Tutorial on the Mac, and those are being addressed
and hopefully will be resolved shortly. For Mac users that are encountering difficulty registering for classes, please use the
most recent Mozilla Firefox browser to access the Training Server. PLEASE NOTE that the Training Server is not connected
to the OMNI system. You will not encounter these same problems when accessing the OMNI system with a Mac.
If you using an OMNI account #, complete a Departmental online order at http://its.fsu.edu/Getting-Help/Ordering-
Information/Departments-Business (click on “Place Departmental Order” located on the right hand side). 

If you are not using an OMNI account #, complete a Media & Non-FSU Account online order at http://its.fsu.edu/Getting-
Help/Ordering-Information/Departments-Business (Click on “Place Media & Non-FSU Account Order” located on the right
hand side).
Changes can be made to an order up to 30 days after order completion without paperwork or additional costs (unless
adding additional or new services).




Contact ITS via it-help@fsu.edu to cancel your order. Be sure to reference the Order #.




You may contact the Consultant listed on your order confirmation page or you may contact our Help Desk at 644-4357 or
email it-help@fsu.edu to check the status of your order.
ITS has a standard turnaround time of 10 business days for most orders. It is recommended that orders are placed 10
days in advance at the latest.

Orders will be assigned an order number upon submission, i.e. TSRNNNNYY (NNNN=order number and YY=fiscal yr). Use
this number when referencing your order. Upon receipt, your order is assigned to an ITS customer service representative.
A confirmation will be emailed to the Contact's and the Departmental Budget Account Manager's email address listed on
the order.
In addition, an email will be sent to the Budget manager listed in OMNI for the referenced OMNI account number. If the
order is approved by the OMNI Budget Manager, no action is needed. If the order is not approved by the OMNI Budget
Manager, an email should be sent to customercare@its.fsu.edu to void the request within three business days. Most
orders are completed within 10 business days. (Some exceptions apply). Changes can be made to an order up to 30 days
after order completion without paperwork or additional costs (unless adding additional or new services).




This is on the ITS website: http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-Service2/Telephone-
Instruments-Accessories
Most orders are completed within 10 business days with the exception of major projects (i.e. construction, renovations,
etc)
Thank you for contacting the IT Help Desk.
If you are applying to the University then your FSUID will be the email address you registered with, and the password
should be one that you chose when signing up. If you are unable to locate your password then please go to the following
link https://admissions.fsu.edu/undergradapp/undergradAppLogin.cfm and click on "Forgot Your Password". It will email
you a link where you can reset it, then you should be able to log in and continue with your application.
Thank-you

-[your name] (IT Help Desk)

Monday-Friday 8:00am - 9:30pm
Thank you for contacting the IT Help Desk.

If you are unable to log in then please try resetting your password. You can do this by visiting http://campus.fsu.edu and
clicking the link "reset your password", the change will take place immediately on blackboard but you will need to wait 30
minutes for it to take effect on email and other systems. If this does not resolve your problem then please give us a call
at 850-644-HELP (644-4357).


Thank-you
Please visit: http://learningforlife.fsu.edu/ctl/explore/bestpractices/prs.cfm
Scroll down and look for "Getting Started with PRS" under PRS Resources for Instructors.
If you are having trouble after going through the instructions, contact Aaron Kim at 645-8361.




Visit http://learningforlife.fsu.edu/cat/PRS/docs/PRS-STUDENTS.pdf
Also follow the instructions in the announcement posted for your course.




Visit http://learningforlife.fsu.edu/cat/PRS/docs/PRS-STUDENTS.pdf
Also follow the instructions in the announcement posted for your course.
Yes! You can contact Aaron Kim at 645-8361 for an appointment.




You can contact the IT Help Desk if you need minor assistance.
Contact Us:
644-HELP (4357) or it-help@fsu.edu




A unique number that is associated with your clicker can be found in the clicker menu. Turn on the clicker and wait a little
until it says 'Scanning for classes' and then press the star button (*). Use up and down button next to the switch until you
see the radio ID.
Establish dial tone and dial *72 (feature activation code), dial the number exactly the way you would dial it from your
phone (4-xxxx), listen for the signal, and release.




Establish dial tone and dial *73 (feature deactivation code), listen for the signal, and release.




Threatening and harassing call should be reported to the FSU Police department to file a police report. As soon as you
hang up from the call, Immediately Trace the call back to the point of origin by:Lift receiver, dial *57, follow
instructionsAfter getting the recording, hang up. Lift the receiver and dial 311.If you only want the number of who has
called, dial *69 and an automated voice will give you the last number called if not private
M5316-RESET TIME AND DATE

  Press Program button.
  Language? appears on display.
  Press volume control button on left side.
  C.O Features? appears on display.
  Press Hold button.
  C.O Features: Disabled or Enabled appears on display.
  Press volume control button on left side until Enabled appears on display.
  Press Hold button.




A list of call features are available at http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-Service/Custom-
Calling-Features
The instrument you have will determine which features are available to you and how you will use them. Use Instrument
Finder located at http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-Service/Telephone-Instruments-
Accessories to determine which phone you have. Click on the reference guide for your phone to learn which features are
available.




The User Services Computer Labs are funded by Education and General funds, which are allocated to Florida State
University by the Florida Legislature. Tuition revenue accounts for less than 25% percent of that allocation.
The five cents per page cost was arrived at by looking at our total printing costs and estimating future print volumes. We
will reexamine the financial assumptions for the charging model at least on an annual basis to determine if any change is
needed.

We also researched other printing and photocopying sites around campus and at other universities.




      Computer




Yes. However, there is no technology fee at FSU. Although 2/3 of large public universities in the nation already charge a
technology fee (2003 EDUCAUSE Core Data Survey), no state university in Florida is allowed, by the Legislature, to charge
a technology fee. This fee has been proposed for several years running, but has never been approved.
We don’t want you to pay for a bad printout. Although we do not have a method for reimbursing you in cash, we do have
a method in place for reprinting the document for you at no charge. This only applies to cases where the printer caused
the problem, such as black streaks on the page, faded printing, or wrinkled paper. We will keep the original, damaged
printout and print a second copy for free.




The user must be responsible for what he or she sends to the printer. Make sure you check your “Print Preview” before
sending a document. At the Print Release Station, only select the files you really want to print. If you print the wrong
pages, or you print the wrong document, or if the printed page just doesn’t look like you expected it to look, we will not
reprint your document for you.




First and foremost, the money will be used to cover the costs of providing printing in the labs. It will buy paper, toner
cartridges, and maintenance kits. It will cover the costs of repairs. Eventually, we will use it to buy newer printers and to
develop new services such as color printing.
Over the past three years, User Services has had its annual budget reduced by over $250,000, which has resulted in the
elimination of services such as free dial-up service for students, and a reduction in operating hours for the User Services
computer labs. In addition, the number of pages we have been printing for free has continually increased. More students
are printing their homework in the lab every year. More departments are putting materials like class syllabi, study notes,
and assignments on the web or on Blackboard instead of handing them out in class. Naturally, students print these
materials out in the computer labs, shifting the printing costs from the students and the departments to the User Services
labs.




Local phone service is available through CenturyLink at 850-599-1005.
Local phone service is not provided by Information Technology Services (ITS).

If you wish to install a landline in the Residence Hall, CenturyLink is the sole provider of traditional voice services.

If you wish to use IP telephony, FSU makes no guarantees that the data network will support IP telephony traffic and it is
NOT engineered to do so at this time. Use IP telephone services at your own risk.

The student and their voice provider are responsible for troubleshooting their voice problems.
All residence hall rooms are wired for connection to the campus network, the Internet, etc.
Visit the Guide to Computing http://www.gtcr.fsu.edu/ for recommendations on a computer.




Legal music and movie downloading (pay services such as iTunes or Netflix) but inbound illegal P2P programs is prohibited
as well as illegal IP spoofing, SNMP probing, Microsoft NetBIOS and Server hosting such as FTP, Mail and DHCP servers.
This activity effects the overall performance of the network by making the connection sluggish and interfere with
connections for other users.




There are various protocols that can used over the FSU network, such as IPX/SPX, NetBEUI, and Appletalk. These are used
for specific functions within the FSU domain, for internet connectivity and off-campus connections you must use TCP/IP.
File sharing programs are prohibited on the FSU network.




When in the properties for the Local Area Connection, click on the Support tab, then click the repair button.




Make sure the your computer is configured for DHCP and windows firewall activated in your network settings. Also, you
need a CAT5 Ethernet cord to plug into your machine and also in to the ethernet jack in the wall. If your computer doesn't
connect to the internet, please contact the Technology Services Help Desk and someone will be able to assist you.
Help Desk contact information:
Email: it-help@fsu.edu
Phone: 644-HELP(4357)
You should be able to plug in your ethernet cord and connect to the internet.




PC Windows XP: In Local Area Connection properties, choose TCP/IP properties and Select "Obtain an IP address
Automatically" and "Obtain a DNS server automatically" and click OK.

MAC OS X: Go to the Apple menu and choose System Preferences, click on Network, make sure Built-in Ethernet is
selected next to "Show:", Using DHCP should be selected for "Configure:", and click Apply Now then Quit out of System
Preferences.




For PC Windows XP-Vista: Choose "Run" off the Start Menu, then enter "cmd" and click OK. A Black screen will appear and
enter "ipconfig /renew" and press enter, this will renew and display the new IP address.
For MAC OS X and later: Close any open Internet applications, choose System Preferences from the Apple menu, choose
Network from the View menu, choose Active Network Ports from the Show menu, deselect the "on" checkbox for port
you use to connect to the Internet (such as Built-in Ethernet or AirPort), click Apply Now, reselect the checkbox for the
port, and click Apply Now.
Usually the MAC address is used to block a computer from connecting, on Wireless often the FSUID username is disabled
to prevent logging in.




Contact the IT Help Desk 644-HELP (4357) or it-help@fsu.edu
    Open hours: Monday - Friday 8:00am - 6:00pm
Contact the University Housing Office
    for after work hours and weekends




Internet FSU’s ResNET is always evolving and being challenged on several fronts at any given time. Internet users in the
Residence Halls share one bandwidth pipe going to the Internet. Therefore, the Residence Halls have a specific amount of
available bandwidth. At any point within an academic year, new software threats such as viruses, P2P traffic, on-line
gaming, port scanning and other high band width applications can drastically affect performance of this bandwidth pipe.
In short any networks performance is directly affected by the use of and quality of users connected to that network.

To help mitigate these performance affecting issues, University Housing’s Residence Hall network is constantly being
monitored for high bandwidth users, scanned for viruses and detecting users that, for example, run their own servers out
of the Residence Halls. Every time we alleviate these types of culprits we often see improvements in the network
performance. We would ask you to alert us of any known high bandwidth users and also be sure that your computer is
running a current version of virus protection software.
Your ethernet cable differs from a typical phone cable. Phone cable has 2-6 pins (Also known as RJ-45 phone cord). Your
Ethernet cable (connecting your computer to the jack in the wall) has 8 pins (Also known as CAT5 ethernet cord).




Take your computer to the computer store and have it cleaned of viruses and file sharing programs, then call the helpdesk
and request to be unblocked.




To help mitigate these performance affecting issues, University Housing’s Residence Hall network is constantly being
monitored for high bandwidth users, scanned for viruses and detecting users that, for example, run their own servers out
of the Residence Halls. Every time FSU alleviates these types of culprits, FSU often see improvements in the network
performance.
100 Mpb connections are provided to all of the residence halls and 100 Mpb connection are also provided in all residence
hall rooms excluding Jennie Murphree Hall (10 Mpb)




All the dorms are wired with high speed ethernet connections.




Computer specifications of the SCI will allow students to connect to the Resident Hall Network which includes a 10base-T
Ethernet card. Students should also purchase a Ethernet Network cable and computer lock if your brining a laptop. The
FSU computer store does sell computers and other accessories that meet or exceed the SCI requirements and configures
to connect to the Residence Hall Network. Software that protects your computer from network based hazards such as
Antivirus, Firewall and Anti-spam software is also strongly recommended.
A Static IP is entered manually on the computer and never changes, a dynamic IP is assigned by a DHCP server and is
leased to that computer for a certain period of time.




Wireless connections are in Wildwood, DeGraff, and Landis. The other residence hall use a wired Ethernet connection.




Contact the IT Help Desk 644-HELP (4357) or it-help@fsu.edu

    Open hours: Monday - Friday 8:00am - 6:00pm
Contact the University Housing Office
    for after work hours and weekends
ITS Engineering and CORE Network Group.




Students are ultimately responsible for ensuring that others cannot access their information on the network. Tampering
with and unlawfully accessing someone else’s computer files is a felony.




Because your computer is infected with a virus, or you are using a peer to peer file-sharing program.
To connect to garnet or mailer via SSH:

  Click "quick connect"
  Write "garnet.acns.fsu.edu" or "mailer.fsu.edu" in host name area
  Type in username
  Write "22" in port number (if not there already)
  Pick "authentication method" as "profile settings" (if not there already)
  Click "connect"
  User will be prompted to enter their password




This has to do with the permissions on the files and directories. You should speak with your instructor about how to
properly set your permissions for webpages. The Help Desk (and UCS) cannot assist you with this as it may be part of the
assignment. For info on permissions see: http://www.ucs.fsu.edu/www/www_faq.html#permit
You cannot use the new FSU email account in Secure Shell. It does not work!

You can check your FSUID@fsu.edu email account

* using FSU webmail: http://webmail.fsu.edu
* using the email client of your choice that has IMAP capabilities, including Thunderbird, Outlook, Eudora, Mac Mail, Pine,
Mutt, etc.

You can find instructions here: http://helpdesk.fsu.edu/email/clients.cfm
The shell.cs.fsu.edu server is managed by the Computer Science department, not the FSU ITS (Information Technology
Services).
You can contact the CS department at: http://system.cs.fsu.edu/help/




First find out your IP address, then do an nslookup to find out the hostname for that IP. There is a nslookup tool at:
http://swhois.net/ (or you can usually do one from any command line prompt).

Then do another nslookup to find the IP that is associated with that IP.

If the IP doesn't return a hostname or the hostname doesn't return the same IP. Then you have a DNS mismatch. Mailer
and Garnet will not let you login if there is a mismatch. And in order to get it fixed you will need to speak with your ISP
(Internet Service Provider) about getting the DNS corrected.




Try resetting your FSUID password by clicking "Reset your password" at the campus.fsu.edu log-in page. Then wait
approximately 30 minutes and you should then be able to log in. If you continue to have problems, call the FSU Help Desk,
have them create a ticket* and have them assign the ticket to University Computing Services.


*Be sure the ticket includes details regarding how you are trying to connect.
These instructions are for computers joined to the fsu.edu active directory domain. Using these settings the computer will
pass the logged on username and password to the SharePoint site automatically.

IE
To prevent users from being prompted for credentials when going to a SharePoint site, you need to add the site to your
Local Intranet zone in your IE security settings. in IE, go to Internet options. go to the security tab. highlight Local Intranet
and then click Custom Level. at the bottom of the settings, make sure "automatic logon with current user name and
password" is selected. then click ok. make sure Local Intranet is still highlighted and click the button called Sites. in IE 7, i
see a box that has an Advanced button. click Advanced. in IE 6, i think it just takes you to that page where you can verify
that your sharepoint site is listed. if it's not listed, add it in.




Enter an online service request at http://www.its.fsu.edu/Contact-ITS/Ordering-Information or contact the IT Help Desk
via telephone (644-4357) or email at it-help@fsu.edu.




Contact the IT Help Desk at 644-HELP and reference your ticket number.
Contact the IT Help Desk and provide your order/repair #. Ask them to escalate your order/repair request to the Assistant
Director of Engineering.




ITS will respond to SLU customer requests within 8 business hours.




Go to the Information Technology Services website (http://www.its.fsu.edu) and click on the link "Request Repair" to fill
our a repair request form that will be sent to the ITS Networking department.
Departments are able to reallocate FTEs assigned to supporting the network to other important IT functions; the
networking infrastructure is kept at current technology (both hardware and software); the cost for equipment
replacement is amortized, thereby eliminating single large capital expenditures; SLU customers receive proactive network
monitoring, service call priority, and “preferred partner” deployment of new technology and administrative tools.




The cost is $6.00 per port per month for a 10/100 Mbps Ethernet port. Departmental networks covered under a SLU with
receive casual use wireless connectivity in conference rooms and common areas at no additional charge. The cost for
additional wireless coverage is $32.10 per wireless access point per month. However, prices are subject to change
without notice. For current pricing, complete an online order at www.otc.fsu.edu and request an estimate.




SLU stands for Service Level Understanding. Under a SLU, ITS assumes responsibility for the departmental network and
provides turnkey network services to the wall jack.
SLU does not include the installation of data wiring, conduits, or associated pathway.




Services include: 100 Mbps to the desktop, casual use wireless connectivity in conference rooms and common areas, all
equipment repairs, software upgrades, preventative maintenance, and life-cycle equipment replacement.




Please click on the PDF below:

KMS Server
KMS-Office2010
As long as the agreement is in effect between the Microsoft Authorized Reseller and the Florida State University.




The current Campus Agreement Subscription held between the selected Microsoft Authorized Reseller and Florida State
University will be effective from July 1st 2006 to June 30th 2009. All licenses and upgrades acquired within that period
are good for the life of the computer.

Please note that licenses under the Campus Agreement are assigned by computer not by individual and you are NOT
ALLOWED to transfer Operating Systems and Office products amongst computers.




Reports generated through the OMNI Financial system will be reviewed on a monthly basis by University Software
Licensing that will identify all new computer purchases by department. Once these reports have been reviewed steps will
be taken in order to process and retrieve funds from departments that have made new computer purchases. If you have
more questions or would like more information about this topic, please refer back to the University Software Licensing
Website’s Campus Agreement page or contact us via email or by phone.
Before adding media to your order form when purchasing a license, check with your departments’ IT representative to
see if they do not already possess a copy if the installation media. If they DO NOT have a copy of the media then it is ok
to purchase the license and media. You cannot purchase media alone without first having a license, or purchasing the
license along with the media.




When you check your email through Eudora, it may ask you to accept New Certificates and add it to a Mac Keychain. It
also may ask you for a password. This password will be the password that you use through your local administrator
account or it may ask for the keychain password for the local Mac (This password maybe different from your email
password).
Note: This is for IMAP and POP services for mailer.fsu.edu and garnet.acns.fsu.edu




Since software is only ordered through FSU faculty and staff, we provide delivery only to those located on the FSU main
campus. Any other FSU department not located on the main campus that wishes to order media will need to pick up
their product at Software Licensing UCC6111. In addition, our average turn around time from receiving an ID requisition
to delivery of a license and/or media is approximately two working days. In some circumstances however, availability of
product, delivery person schedule, campus mail, and other related issues may arise that lengthens the time of product
receipt.
The Microsoft Operating System Upgrade licenses are free. However, you must obtain the installation media that was
distributed by the Authorized Microsoft Reseller, after the Campus Agreement was put into place, from University
Software Licensing. You will need to send and Interdepartmental Requisition to Software Licensing requesting a copy of
the media for $2.00. The media provided for products under the Campus Agreement is allowed to be duplicated, by the
IT representative for the department, in order reduce overall installation time.




The Win Mobile 5 Admin2k Root Trust Certificate can be found here:
http://www.help.fsu.edu/Admin2kRootTrust




There is no “media” for the MATLAB software. The program is held on a server that is currently maintained by University
Software Licensing personnel. Once a request for the software license is submitted and processed a copy is sent to the
technical personnel and access is then granted to the MATLAB software.
A New License permits use of the purchased software on a single computer. A conc. (or Concurrent) license allows
installation of the software on up to 3 computers. Under the concurrent license agreement, the software that is intsalled
onto multiple computers cannot be run at the same time. An Uplift license changes previously purchased New Licenses
into a concurrent license, allowing you to install the program onto 2 additional computers, again as long as that program
is not run at the same time.


*University Software Licensing welcomes all questions, comments, and suggestions from the faculty and staff at Florida
State University. If you find that there are some general topics/issues that should be addressed in our FAQ sections,
please feel free to contact us via email at its-softwarelicensing@fsu.edu*




Computers purchased before July 1, 2006 are “grandfathered” in to the Campus Agreement. The only requirement is that
the computers have an Operating System already installed. From there, you are able to upgrade the existing Operating
System license, install a full license of an Office Suite, and run the core CAL’s for the server products specified.




The Campus Agreement is composed of a chosen group of products that, upon purchase and implementation by the
University, are given a “campus-wide” license for use by faculty and staff; the Select Agreement includes the remaining
products listed on University Software Licensing’s Microsoft Product Page which are priced and distributed to University
Faculty and Staff at an Institutional rate for FSU related use only. Both agreements exist at the same time; please check
with the University Software Licensing Website on our Microsoft Campus Agreement and Product pages to clarify which
products are included with each agreement.
A software license is basically the permission given by the product manufacturer to use their software. The media is the
actual tool (CDyou receive media and uponsoftware. the disc does not run or sends up errors, please contact Software
For returns: If format) used to install the installation
Licensing with a description of the problems. In some cases a disc error may be occurring and we will provide you with
another copy once the original disc you received is returned to Software Licensing. We also ask that you not mark on any
disc you may think is “bad”. We usually test media that is reported “bad” for documentation, and prefer to receive
returned media in its original condition.

For refunds: Our policy is, once an ID requisition has been accepted by Software Licensing, that all product requests and
descriptions are final. The signature provided by the authorized department budget representative on the ID Req. is an
agreement of this policy. If a Software Licensing employee sees any problems or discrepancies with the order, they
contact the department directly to fix and/or make adjustments to the order, if not the order is processed. In cases
where a faculty/staff/department orders the wrong product, Software Licensing evaluates these instances on a case by




The fee has been put in place in order to recoup funds for the overall purchase of the Campus Agreement from the
Microsoft Reseller. The benefits for new computer purchases are seen if you (a) purchase that computer with a lower
version of an Operating System and then upgrade for free, (b) wish to install a full version or upgrade a Microsoft Office
Suite for free, or (c) use CAL’s for one of the designated Microsoft Server products for free.
You will not need to purchase the Office license through Software Licensing. However, you must obtain the installation
media and license code that was distributed by the Authorized Microsoft Reseller, after the Campus Agreement was put
into place, from University Software Licensing. You will need to send and Interdepartmental Requisition to Software
Licensing requesting a copy of the media for $2.00. The media provided for products under the Campus Agreement is
allowed to be duplicated, by the IT representative for the department, in order reduce overall installation time.




At the end of the agreement period, Florida State University Information Technology Information will be involved in the
renewal process for the agreement, including any renegotiating, etc. Faculty and Staff will not be required to individually
take on campus agreement renewals. Please check back for information on this topic when the renewal period
approaches.




An SLU establishes general terms, conditions, and expectations concerning the delivery of services, and defines roles,
responsibilities and commitments of Information Technology Services (ITS) and its Departmental Partner.
Please fill out, print, and fax the System Access Form (and any required supporting documentation).




The Student Disability Resource Center (http://www.disabilitycenter.fsu.edu/) should be able to assist you with accessing
a specialized phone.




Telecommunications Device for the Deaf (TDD).
800-955-8013 (for Florida)




Thagard Student Heath Center, Strozier Library, Dirac Science Library, SDRC (Student Disability Resource Center), and the
FSUPD (Florida State University Police Department).




Yes. All calls made from campus to 644, 645,exchanges can be made with 5-digit dialing.
Yes. You must set up a line in your own name through Information Technology Services. Activation fees will apply and you
will receive your own personal bill for your line.
For more information, visit http://its.fsu.edu/Communications/Telephone-Voice-Mail-Service/Local-Phone-Service-
Heritage-Grove




You can use one line for both the alarm and the phone. The charge for the line will be the same from ITS ($24.37/month
plus taxes and fees) , whether you choose to use the line for both your alarm and your phone, or only for the alarm. Using
the line for your alarm will not normally interfere with your regular phone line use; however, if the alarm is triggered, a
phone call will be cut off in order to alert the monitoring system.
For more info or to order a line, visit http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-Service/Telephone-
Service-Off-Campus-Heritage-Grove-Only




No. Your phone service will remain active until you issue an online or written request. Phone calls or emails are not
accepted for disconnect orders. (Services DO NOT automatically disconnect at any time.) We are located at the Rod K.
Shaw Building, 644 West Call Street, Tallahassee, FL 32306-1120. Open Monday – Friday, 8:00 am – 5:00 pm (closed on
weekends).
Voicemail is an optional service for your phone line. The rate for basic telephone service is $24.37/month (plus fees and
taxes). Voicemail can be added for an additional fee.

The monthly rate for voicemail is $3.00 for Voicemail 5 (holds 5 messages) and $5.00 for Voicemail 10 (holds 10
messages). Your voicemail also has capabilities to send a recorded message to a distribution list you set up, as well as to
provide a wakeup call for you in the morning. Instructions for activating these features are available at
http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-Service/Telephone-Service-Off-Campus-Heritage-Grove-
Only. There is a one-time voicemail activation fee of $10.00, which will be waived through the 5th day of classes.




You will need to order a line from Information Technology Services for the alarm / panic button at Heritage Grove. For
more information or to order, visit http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Heritage-
Grove/Signup-Disconnect.




Voicemail can be checked from your own phone (a message waiting is indicated by a stutter dial tone) or from another
phone. To check from your own phone, dial 4-MAIL from the line. To check your voicemail from another line, call your
phone number and wait for the voicemail greeting message to begin. Then press the * button and key in your passcode.
You can find out your phone number by dialing *99 from your phone. Remember to wait 3-5 business days after you sign
up before you do this, as you may not have service before that time.




Information Technology Services cannot recommend a company to monitor your alarm / panic button. Contact Heritage
Grove directly for information.




Telephone service will cost $24.37 per month ( http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-
Service/Telephone-Service-Off-Campus-Heritage-Grove-Only)which includes these calling features: Call Blocking, Call
Waiting, Repeat Dialing, 3-Way Calling, Call Forwarding, Caller ID, Selective Call Rejection, *69 and Distinctive Ringing.
Information regarding these features is available at http://www.otc.fsu.edu/Student/Offer/heritagegrove.html#local.
You will need to sign up for a phone line in your apartment in order to use your alarm (panic button) system.
ITS only charges for the telephone line used to connect the alarm to the monitoring station. Questions about fees for
activation of the alarm and monitoring charges should be directed to Heritage Grove.




Activation fees for phone service is $95.35. For this fee, all three phone jacks in your apartment will be activated, as well
as all of the calling features listed above. This fee can be split into a maximum of three installments. Note: Activation will
be at a reduced rate of $65.00 through the 5th day of classes.




A list of calling features and how to program them can be found on the ITS website.
If you forget your passcode, you can submit a Repair Ticket http://www.its.fsu.edu/Getting-Help/Ticket-Repair-Requests
or call 644-HELP (4357). The passcode will be reset to 1234, and you can change it when you get into your voicemail box.
There is no charge for this service.




If you have determined that the alarm malfunction is due to a phone line problem (your phone will also not work), then
you can submit an online repair ticket by going to http://www.its.fsu.edu/Getting-Help/Ticket-Repair-Requests, click on
"Request Repair". If it is a problem with the alarm itself, then you can contact Heritage Grove for information on repairs.




To report a telephone repair (if you determine that local service is not working (no dial tone, static, etc.) rather than your
phone), http://www.its.fsu.edu/Getting-Help/Request-a-Repair you can contact the Help Desk at 644-HELP (4357). Or
you may submit an online repair ticket at , click on "Request Repair", and submit a repair ticket online. If this is for new
service, be sure to wait 3-5 business days for activation. There is not usually a charge for a repair, except in cases of
vandalism or destruction of property, etc.
When an alarm is sounded the phone line is needed to notify the alarm company.
For more information or to order a phone line, visit http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-
Service/Telephone-Service-Off-Campus




Chances are, it is call forwarded incorrectly. If the telephone can't receive calls, but can still make outgoing calls, this is
definitely the problem.
To correct, pressa"callmachine is dialing in. This issimply lift the handset, dial *73machines. Another user is trying hang up.
This sounds like fax forward cancel" button or a common with the use of fax (feature deactivation code) and to send a
fax, but somehow it is sent to the wrong phone number. You will continue receiving this "annoying" call until the fax gets
through.


A suggestion is to forward the line to the fax line for approximately ten minutes. Once the fax gets through, the
telephone line will be cleared of this problem.

How do I forward my telephone line?
Establish dial tone and dial *72 (feature activation code), dial the number exactly the way you would dial it from your
phone (4-xxxx), listen for the signal, and release.
If a line is not receiving calls (but it can still make them), chances are it is call forwarded. The calls are probably going to
another phone. Press the "call forward cancel" button or simply lift the handset, dial *73 (feature deactivation code) and
hang up. This will clear the line and allow calls to be received.




Complete an online ITS Repair ticket at http://its.fsu.edu/Getting-Help/Request-a-Repair and note the problem in the
"Details of Repair Request" section.




Complete an online order at the ITS order form and select "Reset Voice Mail Passcode" on the form. Voicemail passcode
request are done at no charge.
It may be possible that someone has accidentally forwarded their line to your line. If this happens, ask the caller what
number they have dialed. Then call our IT Help Desk at 644-HELP (4357) to have the call forwarding removed from that
line.




In all cases complete an online http://www.its.fsu.edu/Getting-Help/Request-a-Repair, and include replies to the
following questions in "Details of Repair Request" (this will assist the Technician):
1. Can you verify your phone is plugged in?
2. Do you know what kind of phone that you have?
3. When did you first realize that your phone wasn’t working?

4. Have you had this problem recently and had it repaired?




You are probably hearing a "chopped-up" (stutter) dial tone. This is a message indicator, and the phone is letting you
know that there is a new message on voice mail.
From the line with the "chopped-up" dial tone, dial 4-6245 to access voice mail messages. Once new messages are heard,
the stutter dial tone will clear. If you do not know your passcode for that lines voicemail, complete the ITS online order
form to reset the passcode.
Complete an online Departmental order at http://www.its.fsu.edu/Getting-Help/Order-Disconnect-Services-Request-
Estimates to request a change of service.
Electrical power is required for all instruments that have displays and speakerphones as well as add-on modules.
*The Vodavi analog set (speakerphone) does not require power.
*On M5XXX sets, the power supply is plugged into their telephone jack and the line cord from the phone plugs into it. Ask
the customer if they can see their phone jack and if they see a white adapter with the phone cord plugged into it. The
adapter has a small electrical cord coming out of it with a large electrical plug (transformer) on the end. Try to verify if it is
plugged in with the customer. If any confusion arises, complete an online ITS Repair Ticket and it will be referred to the
IMR area.
*On M9316’s, M9417’s (2 line display phone) and M2317 (digital), the power cord runs from the instrument to the
electrical outlet. The cords are either black or grey. Verify that it is securely plugged into the instrument and follow the
cord to an electrical outlet. If it's plugged in, try another electrical outlet to be sure it's not an electrical power problem.
If the problem isn't the power, complete an online OTC Repair Ticket and it will be referred to the IMR area.




Complete an online ITS Repair ticket at http://its.fsu.edu/Getting-Help/Request-a-Repair and note the problem in the
"Details of Repair Request" section.
This is a modem calling your line, and like the fax machine, it will continue to dial until it gets through. When you get this
call, you must stay on the line long enough for the modem signal to get through. This may sometimes take up to 60
seconds. Listen for a beep, then hang up.




You will log into blackboard using your FSUID (email address) and password. Then click on Secure Apps and then “Make a
Payment”. (You will only be able to view the student’s fees and pay them if your student has given you access to Make a
Payment).




You will log into blackboard using your FSUID (email address) and password. Then click on Secure Apps and then “My
Grades”. (You will only be able to view grades if your student has given you access to see their grades).

The student will have to log into Secure Apps and click on “Parent/Third Party access” and set up their parent(s) to have
access to their information.




Yes, the parent will see the link like *child1’s name+’s *application name+, *child2’s name+’s *application name+.





 Please call us at 850-644-4357 (644-HELP) and we can check to see if your student has given you Third Party access. If
they have and you are still unable to view the information, then a ticket will be created in Parature and routed to IS-
Student Apps. If they haven’t set you up with Third Party access, then your student will need to set up Third Party access
for you to be able to log in.
Below are the options that can be given by the student* to their parent(s) for Third Party Access:
My Grades (Most Recent Term)
My Class Schedule
My Address
My Profile
Make a Payment
My Unofficial Transcript
My Undergraduate Graduation Check
Certification Request
My Account Statement
Tax information - Form 1098-T




Third-party access may be given by students in order for other users not already affiliated with FSU to access certain
pieces of that student's information.




The Family Education Rights and Privacy Act (FERPA) protects the privacy of education records. As a general rule the
University will not release the account information or grades to parents or guardians without the student’s written
consent.
 Thank you for contacting the IT Help Desk.

If you are not currently a student or if you are currently a student and misplaced your FSUID please visit the website
http://campus.fsu.edu and click on the link "Activate Your FSUID". This will take you through the process of creating an
account with a username and password. Once this is completed you will be able to log in and view your transcripts.




Thank-you

-[your name] (IT Help Desk)
Dear [customer name],
Thank you for contacting the IT Help Desk. To request transcripts online you must first activate your FSUID. To do so go to
the website: http://campus.fsu.edu and look on the right hand side for a link that says "Activate Your FSUID". The first
screen will ask for your social security number (no spaces or dashes) and then the next screen will ask for your date of
birth (in the format indicated. Then it will give you a username and ask you to give it a password.
If you have any problems, please call us at 850-644-HELP.
Thank-you

-[your name] (IT Help Desk)




We can suspend a number for a few weeks to see if someone will report it to repair. Also, there will be additional
research for previous or initials orders associated with the number. Submit an online request at http://its.fsu.edu/Getting-
Help/Order-Disconnect-Services-Request-Estimates
Yes. There are radios with very low power of 1/2 watt or less that can be purchased. The low power radios though have
not proven to be reliable on the FSU campus due to buildings and the inability of the radios to transmit enough power to
penetrate them.



Although ITS does not currently offer stand-alone 2-way radio equipment or services, ITS does provide Engineering/
Consulting support to guide you in selecting equipment and service providers. For Engineering/ Consulting support,
submit an online order at http://www.its.fsu.edu
If support is not needed, submit a requisition through OMNI. Your requisition will be routed to ITS for purchasing
approval to assure that the University is adhering to appropriate licensing as controlled by the Federal Communications
Commission (FCC).
Alltel Touch2Talk service may be an option for your two-way radio application.




An infraction of the rules regarding the use of two way radios including operating a radio without a license can be
punishable by fines of up to $8,000.00 per occurrence, per day.
yes. There are some low power units on the market that businesses and universities are not to use as they are for the
general public only. ITS will assist you in selecting the correct radios.




The use of two way radios is regulated by the Federal Communications Commission (FCC). To ensure that the University
meets the basic licensing requirements of the FCC the Information Technology Services screens all orders to determine if
the applying department has a license for the service.




Communications will be glad to assist you by placing you in touch with professionals who are familiar with the FCC
licensing. There may be a fee. You can submit a request for assistance online at www.its.fsu.edu.
Please refer to the link below for University Housing FAQ's:

http://www.housing.fsu.edu/housing/faqs.html




Please view our upgrade chart at our website: http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-
Service/Telephone-Instruments-Accessories/Upgrade#chart




Submit an order at: http://its.fsu.edu/Getting-Help/Ordering-Information/Departments-Businesses
There are several ways to submit requests to add and update vendor information:• Use Suggest a Vendor to add a new
vendor when creating a Special Request requisition in eProcurement:

  eProcurement &gt; Create Requisition &gt; Special Request &gt; Vendor Lookup &gt; Suggest Vendor

  Telephone the Vendor File Management Team:
  644-4790 (on campus)
  1-866-757-2836 (off campus)

  Email the Vendor File Management Team:
  vendorrelations@admin.fsu.edu




1. Immediately fill out an Order form disconnecting service. Indicate the phone was lost or stolen. You may also order a
replacement phone on the same order.
2. We will have the phone turned off.
3. We will assign a new phone in the same style (if available) with the same phone number.




http://www.its.fsu.edu/Communications/Cellular-Services-Equipment/Verizon-Wireless
Contact IT Help Desk via email at it-help@fsu.edu




Hello, Customer
Install NEW VPN Client:
If you encounter problems with VPN, and you are running the old VPN Cisco client, Core Networking encourages you to
install the new VPN software on your computer by entering in your browser http://vpn.fsu.edu &gt;Hit Enter Key. Enter
your FSUID and Password. Click on the AnyConnect button on the left side and then click on the AnyConnect link and
install the new software. Afterwards reboot your computer and you should be up and running in no time. Go back to the
same link http://vpn.fsu.edu &gt;Hit Enter Key. Enter your FSUID and Password. Now you are at the openning menu of
the VPN.
Use the VPN Client without installing software:
For the new VPN software type in your browser http://vpn.fsu.edu, hit return, enter your FSUID and password, hit return.
Hello, Customer
The answer is Yes!
Go to http://us.fsu.edu/index_vpn.html. The old VPN client is available and you'll find the User Guide too. You will need to
install a special PCF file on your computer so that your Cisco VPN client can work properly. Please enter a help request
ticket for Core Networking by e-mail it-help@fsu.edu or calling 850-644- Help (4357). Provide the help desk with your
FSUID
However, if you would like to use the new VPN services, enter into your browser: http://vpn.fsu.edu , sign in using your
FSUID and password. You can automatically begin using the VPN. However, if you install the AnyConnect software, you
must reboot your computer. Go back to your browser and enter http://vpn.fsu.edu, sign in using your FSUID and
password. Your ready to begin.
Hello, Customer: This is an easy answer. Yes. You do not have to install the VPN software.
1. Type into your browser: http://vpn.fsu.edu &gt; Hit the Enter key
3. Enter your FSUID and Password.
4. You are at the opening VPN menu.
6. Click on the left side of the screen the AnyConnect button.
7. Type in the address the host name that you would like to securely connect to &gt; Hit the enter Key
8. Here is an example:

    Type in the address bar: omni.fsu.edu &gt;Hit Enter Key
    Look at the top of the screen, within the browser bar. Do you see where the VPN has encrypted your connection to
OMNI.Customer this below:
Hello, It looks like
1. Did you reboot your computer after the VPN AnyConnect software was installed on your computer? Reboot and go
back to http://vpn.fsu.edu to use the VPN.
2. You may need to download an updated free java to your home computer
http://www.java.com/en/download/inc/windows_upgrade_ie.jsp. Please reboot the computer and start again. Once
you’ve used the VPN a few times, it is very easy 

3. Employee must have their work computers IP address to remote into their work computer from home. Also, the
employee needs to know what FSU resources they would like to securely connect to.
4. If your computer is acting wacky, have you just used the VPN today. Remember to always sign off the VPN, even if
the VPN times out after 30 minutes, you are still logged into the VPN. Please remember to Log Out!
5. Ask local computer staff or co-workers that currently use the VPN to help you (your IP may be blocked by a firewall,
Hello Customer:
If Faculty, Staff or Guest/Vendor (no students at this time) encounters problems with the new VPN starting Fall semester
2009...
FSU has installed a new VPN applicance located at http://vpn.fsu.edu The older VPN client is still online, but we
recommended that you install the new AnyConnect Client located at http://vpn.fsu.edu
If you are encountering problems, please contact the FSU Technology Services Help Desk. The Help Desk will ask you the
following questions:
1. What is your name, telephone number, FSUID, Department, Buildiing and Room number?
2. Did you install the VPN client software called AnyConnect on your computer?
3. If you do not have a profile name, you will enter in your browser http://vpn.fsu.edu to access the VPN services.
Click here for assistance: http://helpdesk.fsu.edu/computing/internet/vpn/winvista.pdf
Hello, Customer: This is an easy answer. All faculty and staff have automatic access to the VPN service.
1. Type into your browser: http://vpn.fsu.edu &gt; Hit the Enter key
3. Enter your FSUID and Password.
4. You are at the opening VPN menu.
6. Click on the left side of the screen the AnyConnect button.
7. Type in the address the host name that you would like to securely connect to &gt; Hit the enter Key
8. Here is an example:

   Type in the address bar: omni.fsu.edu &gt;Hit Enter Key
   Look at the top
Hello, Customer of the screen, within the browser bar. Do you see where the VPN has encrypted your connection to

There are three ways to remotely sign in


  AnyConnect without a profile (Large percent of users will use this option)


  AnyConnect with a profile
Hello, Customer
Click onStart&gt; Control Panel&gt;Click on System. In Windows XP, click the Remote tab and then select the Allow users
to connect remotely to this computer check box. In Windows Server 2003, click the Remote tab and then select the
Enable Remote Desktop on this computer check box. Click OK. To view a list of available computers on a domain, open
Remote Desktop Connection, click the arrow next to Computer, and select Browse for more.




This error can occur when the computer is running Windows Internet Connection Sharing (ICS). ICS is not compatible with
the VPN client and must be turned off in order to properly install. Once ICS is turned off, reinstalling will fix the error
received.



Hello Customer

1. Since you're using the OLD VPN Cisco client, go to http://its.fsu.edu/Network/Network-Services/Virtual-Private-
Network-VPN-Service. User guides are located here for the old VPN Cisco Client. (We would prefer you to install the New
VPN ANyConnect client at https://vpn.fsu.edu)
2. Click to install the software that cooresponds to your operating system.
3. Check to see if your computer has enabled remote connections.
                        i. Click on Start&gt; Control Panel&gt;Click on System. In Windows XP, click the Remote tab and
then select the Allow users to connect remotely to this computer check box. In Windows Server 2003, click the Remote
Hello Customer:
FSU has a new 2009 VPN service online at http://vpn.fsu.edu If you are running old VPN code, please take the time to sign
into the new VPN appliance to update your software. It’s quick along with a self guided software installation. Quick &
easy. Enter in your browser http://vpn.fsu.edu Next enter your FSUID and Password. You are now at the openning page
of the VPN menu. You do not have to install the software, but we do recommend you install it. Installing just click on the
AnyConnect button&gt;Click on the AnyConnect link and it is a self guided install.
 The old VPN and user guides are located at http://us.fsu.edu/index_vpn.html and it still works.




Hello Customer,

Technology employees and users with remote desktop problems, please see some of the encounters we have had helping
user access their work computer from home. Below is a summary of some issues we encountered.

1.    Network ACL must permit the remote desktop connection.
Core Network could check on this by entering a help request at it-help@fsu.edu
2.    Host must have remote desktop enabled on the computer
Netstat –nr

Proto Local Address       Foreign Address     State
 TCP 0.0.0.0:3389           0.0.0.0:0             LISTENING
Hello, Customer
The answer is Yes! The help desk would be happy to create a Guest/Vendor account with special permissions.
FSU provides Guest/Vendor accounts and will give special permission for access to VPN services and identified
department network resources too. The process is for the Guest/Vendor account is a FSU employee must sponsor the
Guest/Vendor. The FSU sponsor will request an FSUID and password and send along with the request the Guest/Vendors
active e-mail address.
This type of account is mainly used for vendors that work with our faculty or staff and need access to specific FSU
resources. The FSU employee that is sponsoring the guest/vendor account will enter a help desk ticket to begin the
creation of a guest/vendor account. The sponsor must provide the name of the vendor, vendor telephone number,
vendor e-mail account, provide the name of the specific resource the guest/vendor needs, and provide their own FSU
Hello, Customer

Collect as much information as you can to provide in the help desk ticket.

1.   What operating system are you using? Version
2.   If you have a special profile name you use to log into the VPN, provide the profile name.
3.   If you do not have a special profile name, that is ok too.
4.   What is your department name? Room#? Building?
5.   Provide the IP address of the user’s computer prior to accessing the VPN

·    ipconfig /all   on windows




Hello, Customer
FSU VPN will idle for 30 minutes afterwards it will disconnect. However, it does not log you out of the VPN box only to the
resource you accessed. Remember you still have to log out of the VPN service. Click on the Logout button on right of VPN
screen.




Hello, Customer
Virtual Private Network (VPN) is a service that secures FSU employees remote computer access to FSU resources. The
software that runs the VPN is a set of rules that tell the VPN hardware what it can do, where it can go, how to go,
authenticates the user, and so on. It’s like a tunnel that allows you to go in and move data all the while you are protected
via a tunnel, authentication and data encryption.
Hello, Customer

Current VPN software is located at http://vpn.fsu.edu and is a piloted installation. Along with the installation, the user is
able to see documentation provided for your operating system. For more detailed information, go to Cisco’s VPN
instruction guide located:
http://www.cisco.com/en/US/docs/security/vpn_client/anyconnect/anyconnect20/administrative/guide/admin2.html#w
p1001289




Hello, Customer
 FSU Faculty, Staff and sponsored Vendors. Click on VPN Client and learn more…..*Students are not allowed to use the
VPN service at this time.
FACULTY AND STAFF
1. Faculty and Staff turn on your computer
2. Open your browser
3. Type in the following link http://vpn.fsu.edu
4. Enter your FSUID and Password
5. You are now at the VPN opening menu. All faculty and staff have automatic access to the VPN service.
GUEST VPN ACCESS:
Hello Customer,
An employee or group of employees may need special permissions to access FSU resource from home or remotely on the
road. It is a secure way to have authenication and data encryption, which protects the employee(s) while working online.
Another reason is the employee (s) may require special network permissions to allow access from their home computer
to their work and while on the road. Unbeknownst to the employee a firewall server or ACL maybe blocking the
employee(s). The employees IT techs should be able to help setup the employee(s) to have Special VPN access.
The PCF file is only for those users running the old Cisco VPN software. However, you may have a profile name too.
If you are having problems and no one in your area has knowledge of the network, please do not hestiate to call IT Help
Desk at 850-644-Help or e-mail the IT Help Desk at it-help@fsu.edu. The IT Help Desk staff would love to hear from you.
Follow instructions at: http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-Service/Voice-Messaging/Voice-
Mail-Instructions




If you dial 644-MAIL and it prompts you for a password, you have voicemail




This depends on your notifcation. It might be a light or a stuttered dial tone
Place an order or a repair at http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-Service2/Voice-Mail-
Passcode-Resets and your passcode will be reset to 1-2-3-4. This is a no charge order.




If your on campus (644 and 645 numbers only): •Dial 4-MAIL (6245), Enter your passcode, follow the voice promptsIf
using a State line other than 644 or 645: •From your phone dial 1- 877-VMESSAGE (863-7724) or dial *90, enter your
passcode, follow the voice mail promptsFrom another line: •Dial your phone number, press the * key during your
greeting, enter your passcode, follow the voice promptsFrom Non-State lines: •On your office phone dial 1-877-
VMESSAGE (863-7724), enter your passcode when prompted, follow the prompts From a business lines: •Dial 1-877-
VMESSAGE (863-7724), enter your 10 digit office phone number (including the area code) when prompted, enter your
passcode, follow the voice prompts




Voice mail instructions and worksheet is available on the ITS website at
http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-Service/Voice-Messaging/Voice-Mail-Instructions
If your on campus (644 and 645 numbers only): •Dial 4-MAIL (6245), Enter your initial passcode of 1-2-3-4, follow the
tutorial that will guide through changing your passcode and setting up your voice mailIf using a State line other than 644
or 645: •From your phone dial 1-877-VMESSAGE (863-7724), follow the tutorials that will guide you to changing your
passcode, recording your greetings, etc. From another line and from Non-State lines: •You must set up your mailbox
from your business phone prior to accessing remotely. Due to security reasons, you will be unable to set up your mailbox
remotely.




Voice mail without instrument is available. Rates, and options may differ from standard voice mail rates




Submit a repair through the ITS website at:http://www.its.fsu.edu/Getting-Help/Request-a-Repair
Submit a repair through the ITS website at:http://www.its.fsu.edu/Getting-Help/Request-a-Repair




Voice mail tree instructions provides a perfect solution to frequently asked questions by offering callers a choice of where
they would like to be directed.




Most mailboxes on the FSU system are configured with a 4 day played message retention timer.
A list of voice mail services types, descriptions and rates are available on the ITS website at
http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-Service for Standard Voice Mail, Greeting only, Voice mail
Tree and Automated Receptionist.




Press your extension number key twice….The last number will be automatically redialed.





During an incoming call you can adjust the ringer volume by selecting the “Volume +” or “Volume –“key on your phone.

Press "FORWARD" (select key under the forward on your display), the previously stored forwarding number appears, if
one exists; if desired, enter a new number. Press "FORWARD" key to activate the Call Forwarding.




Your message waiting light is “RED” and appears on the top of your phone.




To program, keep handset in cradle, and press "AutoDial" key. Enter number to be programmed on this key (remember
to put a “9” in front of the number if you are calling off campus). When you have completed entering the number, press
the "AutoDial" button again.
If your phone is forwarded you will see “CFWD” appear in your display screen. To unforward your calls, hit the key under
“Forward” once. You will see a message in your display screen “Call forward cancelled”.




These keys will appear on your display screen once you have a call established.




Your phone must ring twice for the caller’s number to register on your callers list.

In order to keep the conference established, an internal caller (on the VoIP system) must remain on the call. Your display
will tell you how many internal and external callers are on the conference. If your display only shows (1) internal caller,
that internal caller must remain on the call to keep all parties conference together.




The display language has have been changed on your telephone. Follow these steps to change it back to English:
 - Select Services Key
 - Select first key to the left on the row of keys under your display screen
 - Scroll down 2x with up, down arrow keys
 - Select first key to the left on the row of keys under your display screen
 - Using your down arrow, scroll down 1x and select first key to left each time until you see "English" reappear in your
screen




Pick-up your handset and hit the quit button twice. If this does not correct the problem, submit an online Repair ticket
and the Help Desk will route it to our Network Deployment area.
Voice over Internet Protocol




Call Park is used to place a caller on hold and allow you to retrieve that caller from another VoIP phone.
- To Park a Call: With caller on the line, press the Park button; (check the display to note the number in the display, this is
where the call is parked); Press Park
- To retrieve a parked Call: Go to any other VoIP phone, lift handset and dial the number that was noted above and you
will be connected with the caller.




The transfer feature does not work the same on VoIP phones, as the Centrex phones. The transfer is truly a transfer only
feature. If you want to conference 2 or more callers, you should select the Conf key and all parties are joined (Repeat to
add up to six total parties).
Yes, all recognized student organization websites can be hosted through the Student Government Association. The site
must follow all of the FSU guidelines found on The Florida State University Voice and Visual System. Your website will be
available through http://studentgroups.fsu.edu/ and you can find more information on how to setup and maintain your
site by visiting http://sga.fsu.edu/designer.html.




Click here for information about EZ-Publish: http://ezpub-test.fsu.edu/wiki/index.php/Main_Page




Visit: http://webdesign.fsu.edu/CMS
Information Technology Services operates a web content management system which supports the development of
customized web applications. This is provided through the use of eZPublish software. Web sites come with FSU-approved
templates and basic instruction in the use of eZPublish is provided.
Contact: its-webservices@fsu.edu




If you are an instructor requiring students to create web pages for your course, send an email to it-help@fsu.edu and
request WebDAV accounts be set-up for the entire class. Provide the course reference number and course title in the
email. We will retrieve the list of students enrolled in the class and create the WebDAV spaces for them. This will be faster
than having the students individually email in to request their WebDAV space to be created.




http://helpdesk.fsu.edu/Web/WebDav
For now, to request a myweb.fsu.edu webdav site, send email to it-help@fsu.edu with your FSUID and FSU University
Computing Services will create a site for you. In the future, we hope to have an automated account creation utility
available through FSUID.




The university is headed towards a single sign-on (one username and password for all accounts). With this in mind,
WebDAV will use the single sign-on using your FSUID username and password. As a result, there will be no ties to a shell
account and so no shell account will be needed. Also, WebDAV gives more control over permissions at the directory and
subdirectory level, and allows us to architect the server so that websites will not have '~' in their URL.
This and more information is posted at the UCS website located at http://helpdesk.fsu.edu/Web/WebDav and the
WebDAV.org Frequently asked Questions.




No.
If the program is specifically designed for the 64-bit version of Windows, it won't work on the 32-bit version of Windows.
(However, most programs designed for the 32-bit version of Windows do work on the 64-bit version of Windows.)




To see what works with Windows 7, check out the Windows 7 Compatibility Center.
Generally speaking, Windows 7 supports programs compatible with Windows XP and Windows Vista. Some specific
productivity programs designed for Windows XP, may require you to download Windows XP Mode (requires Windows 7
Professional or Windows 7 Ultimate). If you're having problems running older software with Windows 7, this information
may help.




 You can't use the same Windows product key to activate Windows 7 on more computers than the Microsoft Software
License Terms allow. Usually, the license terms allow the product key to be used on only one computer.
If you use your installation disc or a USB flash drive to install Windows 7 on a second computer, you'll need to buy an
additional copy of the same edition of Windows 7 to obtain a new product key. For more information, see Get a new
Windows product key.
Go to this web page to learn more.




Windows 7 can be installed in netbook with no DVD drive using a USB key. It needs to be installed using a USB key. The
USB key must have 4GB or more free storage space. Creating a USB key will require the command line and Diskpart utility.
Most people will prefer to use the Windows 7 USB/DVD Download tool. The tool will create a bootable USB key from
which you can install Windows 7. These are the only solutions if you have a netbook without optical drives.



Click the "Download the Windows 7 Upgrade Advisor" button at the bottom of this web page to install the test program.
Meanwhile, here's what you need:

  1 gigahertz    (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
  1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
  16 GB available hard disk space (32-bit) or 20 GB (64-bit)
  DirectX 9    graphics device with WDDM 1.0 or higher driver
This will overtly depend on how you upgraded your system. If you upgrade from Windows Vista they would be in the
same location in which you had stored them. For a custom upgrade from XP without reformatting the old files will be
stored in a folder called Windows old. To retrieve the files follow the steps below
Step 1: Open the drive where you have installed Windows (usually, the C: drive)
Step 2: Double-click the Windows.old folder
Step 3: Double-click the Users folder
Step 4: Double-click your user name
Step 5: Open the folders that contain the files you want to retrieve. For instance, to retrieve files in the Documents folder,
double-click Documents
Step 6: Copy and paste the files that you want from each folder to a folder in Windows 7
For each user account repeat the steps 4 and 6




If you're running a genuine version of Windows XP or Windows Vista, you qualify for an upgrade copy of Windows 7.
When you buy Windows 7, you can choose between the upgrade and full version. Both include the same features. If you
have Windows XP or Windows Vista on your PC, you can use the upgrade version. If you don't, you'll need to get the full
version.




There's is a huge confusion over the term Upgrade for Windows 7. The terms are used to describe the price variant as well
as the term used in the installation process. Now if you buy the Windows Upgrade, you will get the Upgrade and Custom
options during the installation. The Upgrade version can only be opted if you are already running Vista.
Choosing the Upgrade option carries your applications, documents, settings and user accounts over to the new OS. In case
you are not coming from Vista, go for the Custom option which would ensure fresh installation. For the Windows XP user,
they will want to backup before continuing as they will not be able to migrate applications, documents, settings and user
accounts over to the new OS using the Custom install option.
 Windows XP Mode for Windows 7 makes it easy to install and run many Windows XP productivity applications directly
from your Windows 7-based PC. It utilizes virtualization technology, such as Windows Virtual PC, to provide a virtual
Windows XP environment for Windows 7.
For more information, Please visit: http://www.microsoft.com/windows/virtual-pc/default.aspx
Click on each of the three "Test drive now" buttons on the bottom of this web page for different topics.




For the quickest overview, click the topic at the right-side of the screen (e.g. Action Center) then click the "Video" link.




Copy paste link if your unable to use the use the hyperlink:




Yes.
Most programs designed for the 32-bit version of Windows will work on the 64-bit version of Windows. Notable
exceptions are many anti-virus programs.
Device drivers designed for the 32-bit version of Windows don't work on computers running a 64-bit version of Windows.
If you're trying to install a printer or other device that only has 32-bit drivers available, it won't work correctly on a 64-bit
version of Windows. To learn how to check for drivers, see Update a driver for hardware that isn't working properly or go
to the device manufacturer's website. You can also get information about drivers by using the Windows 7 Upgrade
Advisor. Here's more information about 32- and 64-bit Windows.




Yes.




Only FSUWIN is publicly available on FSU Campus
The installation of wireless access points must be coordinated through Information Technology Services.




The following halls have wireless connections: Wildwood, DeGraff, and Landis.

The other halls use a wired Ethernet connection.




Make sure that the FSUWIN is the top most preferred network in the preferred wireless connection list and to make sure
that windows is configured to manage the wireless client, not a third party management system like the dell wireless
manager.
Only current students and employees can access the FSU wireless network. However, an employee can sponsor a guest
who needs wireless access temporarily. They will need to contact the IT Help Desk: it-help@fsu.edu or (850) 644-
HELP(HELP)




Departments should submit an online order at http://its.fsu.edu/Getting-Help/Ordering-Information . Once the order is
received, ITS Engineering will meet with the department to determine its needs, perform a site survey, and prepare a
written estimate. There is no charge for the estimate to be completed. Once the estimate is approved, ITS will proceed
with the installation of equipment.




Go into your wireless adapter settings and look for available networks, and choose FSUWIN from the list. Once it is
connected then start your web browser to login.
Visit http://helpdesk.fsu.edu/computing/internet/wireless/index.html to view all of the wireless coverage areas on
campus.




If you leave your machine for about 10 minutes (or so) the security system will "reuse" the IP number to allow more
users online. That means that your machine will need to reconnect to get a new IP Address.




Only current students and employees can access the FSU wireless network.
We do not use a WEP key on FSUWIN. For more information on registering a wireless device, click here.




No. FSU's wired Network is running at 100Mbps. The wireless network is running at 54Mbps. The practical throughput is
more like about 5Mbps shared. Typically, with users (approximately 20/Access Point) you could see speeds of about
3Mbps in a mixed environment (802.11a/g).




http://helpdesk.ezpublish2.fsu.edu/Network-Help/Wireless-Map
Wireless use is discouraged in the dorms.




Make sure that your computer is set to "Maximum Performance" not "Maximum Battery", because the wireless card will
not go into sleep mode or power down. Sleep mode causes you to reconnect.




Clear out your cookies and your cache in your web browser and reboot, also make sure you have Windows Firewall
enabled. Also if you are running any 3rd party firewall software such as ZoneAlarm or Norton try disabling them, because
they can sometimes cause a conflict.
Older drivers will not understand how to handle new settings.




Take your computer to the computer store and have it cleaned of viruses and file sharing programs, then call the FSU Help
Desk (850-644-4357) and request to be unblocked.




If the SSID is anything other FSUWIN, advise the user not to access unknown networks, as they are not secure and could
be used for malicious activity.
The user has been blocked by their FSUID. Look up blocked information on block page to assess why they were placed on
this list. The user will need to remove the offending program (ex. Bit Torrent, AresWarez, etc.) in order to have the block
removed. An un-block request will need to be sent in; please include the FSUID, IP address, and MAC address of client’s
wireless network connection.
The FSU Wireless Network is designed to log-off a user who has been idle or inactive on the network for more than 15
minutes.
If you are dropped from the wireless network, and you have not been idle or inactive, please make sure that your
machine is configured as instructed at http://www.help.fsu.edu/Network-Help/Wireless-FSUWIN. You will also need to
make sure that your wireless device driver is updated and that your system’s Power Settings are set to “Maximum
Performance”. 


If the client is still experiencing problems, Submit a Ticket to the FSU Help Desk at http://www.help.fsu.edu/.

Please include this information in the ticket:




Ensure that the client has performed all operating updates including the optional updates, especially the root server
certificate update. Try to refresh the browser or use an alternate browser for testing purposes, if available. If this does not
provide a solution, submit an online repair at www.otc.fsu.edu request and it will be referred to Engineering. Please
include the IP address, building, room, and wireless MAC address.
You can configure your machine as instructed at http://helpdesk.fsu.edu/computing/internet/wireless/index.html
completed and you are still experiencing problems, Submit a Ticket to the IT Help Desk. Our website is
http://helpdesk.fsu.edu. Please include this information in the ticket: Name, phone number, email address, MAC
address, and detail description of what your experiencing.
You can also contact the IT Help Desk at 644-HELP(4357) or it-help@fsu.edu




Make sure that the client is connected to the FSUWIN SSID, try to repair the wireless network connection and disable the
local area connection if enabled. The user should now be receiving an IP address. If not, submit an online repair request at
http://www.its.fsu.edu/Getting-Help/Ticket-Repair-Requests and it will be referred to Engineering; be sure to include the
building, room, and wireless MAC address.




login.fsuwin.edu
Your FSUID and password.




Your FSUID username and password.




Many wireless network cards can be used on the FSUWIN network. You should be sure to purchase a wireless network
card that is 802.11a/g compatible to use on the wireless network. Costs and features will vary according to the
manufacturer. The FSU Computer Store keeps wireless cards in stock for purchase.
Possible reasons for being blocked are as follows:
1. You are using Peer-to-Peer software (limeware, bit torrent, etc.)
2. Your computer is infected with a virus or other malware
3. Your computer is generating unusual traffic

To Be Unblocked:
1. Discontinue unsupported activity (listed above)
2. Have your MAC Address and FSUID username available
3. Contact the Technology Services Help Desk at 850.644.HELP (4357)




The reason you are blocked is because your computer is infected with a virus, or you are using a peer to peer file-sharring
program.




If the Wireless adapter will not connect, try moving to a different location to see if you get a better signal. If this doesn't
help then get the computer checked out by the FSU computer store.
HTTPS:// are secure sites that are not supposed to be "intercepted". If you have an HTTPS:// saved as a homepage, then
you will not be redirected to the FSUWIN login screen.




This could be related to your location or the quality of your wireless adapter.




Wireless is not available in every area of campus.
Yes, your department can order either Event or Long Term Wireless Tokens. Event tokens grant access to the FSUWIN
Wireless Network for conferences, sporting and/or weekend events. Long Term tokens grant access for an extended and
specific period of time.




FSU Departments interested in obtaining Wireless Tokens must complete and submit an order.




Orders for Wireless Tokens should be placed approximately 10 business days prior to the period of intended use to ensure
availability.
Wireless Tokens will remain active for the dates and times your department indicated when the order was placed.




After Wireless Tokens are created, a technician will deliver them to the FSU DropBox. The technician will then contact the
FSU department and provide them with the credentials needed to pick up the tokens.




A Wireless Token is a username and password for temporary FSUWIN Wireless Network access for an event or a specified
period of time. Tokens are ordered and distributed by FSU Departments.


  Event tokens grant access for conferences, sporting and/or weekend events.
Wireless Tokens will only remain active for the dates and times your department indicated when the order was placed.
After that period of time has elapsed, Wireless Tokens will no longer provide access to the FSUWIN Network. The
employee designated to track Wireless Token usage will be responsible for disposing of your department’s tokens. 





At this time there are no charges associated with leasing Wireless Tokens.




Upon placing an order for Wireless Tokens, your department will need to indicate the name, FSUID, contact information,
etc. of the full-time employee responsible for keeping track of who is using your department’s Wireless Tokens. This
individual will also be responsible for ensuring that tokens are returned to your department after they are used.
All of our products are priced with a Higher Educational discount.




For Departments:
 go to the Ticket System: http://fsucs.com/service.html
For Students:
  Stop by the FSU Computer Store in the Union during normal business hours (Mon. - Fri. 8am - 5pm)




The FSU Computer Store specializes in academically priced student packages that meet or exceed the FSU Student
Computer Initiative specifications. They are able to offer the Complete Care warranty that covers accidental damage. All
repair work is done locally in the store, located in the FSU Student Union.
All major manufacturers, refer to our website http://pcservice.fsu.edu for details




Website: http://www.fsucs.com
Phone:    850-644-7344 Store
        850-644-4996 Fax
        850-644-3388 Service




Dell's, Apple's, HP's/Compaq's, IBM/Lenovo, Sony, Toshiba, and all accessories
There is a $10 fee for the first FSUCard that is assessed when you receive your card. The cost is posted on your University
Accounts Receivable and can be paid at the FSUCard Center, at the Student Financial Services Office in the University
Center, or on-line at fees.fsu.edu.




Yes. You can use your FSUCard as a debit card to:
- Purchase items and services at on campus facilities and a wide variety of off campus merchants. Purchases are fast and
easy. The card can be used in lieu of cash payments or payments by check.
- Pay any University related charges.
- Have your left over financial aid and any University refunds directly deposited into your FSUCard account and avoid
standing in line.




Using your FSUCard is very easy. You will find that you use it all the time, so take a good look at your card. The front is a
typical identification card with your photo and two sets of numbers - a 16-digit account number and your library number.
On the back is a magnetic stripe that is read by electronic readers and opens the door to a wide variety of services.
Your chip is a pre-paid vending chip; this allows you to pay for a variety of services on campus.
Follow these easy steps to add value to your SmartChip:
1. Stop by one of the 40 Cash to Chip machines located on campus. Insert your
FSUCard chip up and chip first into the card reader. Add value with $1, $5, $10, or $20 bills into the bill acceptor.

2. You are now ready to use your FSUCard like cash in soda and snack machines, copiers, washers and dryers on campus.
Adding cash value to your FSUCard eliminates the need to carry coins and can even save you money, with discounts on
can sodas and copies.




Due to security reasons, you will be unable to receive your FSUCard # over the phone. To receive your FSUCard #, visit
the FSUCard Center, located in the Woodward Avenue Garage on the corner of Woodward Ave. and West Call Street. We
are open Monday through Friday, 8 AM to 5 PM to assist you.




"FSUCard" under "Security"
If your FSUCard has been replaced and YOUR CARD NUMBER HAS CHANGED, you will need to notify the following offices
of this change immediately.

SunTrust Bank:
   If you are using the banking option offered with your card, you need to notify customer service and re-pin your new
FSUCard for ATM use. The money in your account will be transferred from your old account to your new account within
48 hours. STOP USING CHECKS THAT HAVE YOUR OLD ACCOUNT NUMBER PRINTED ON THEM. To avoid delays in posting
deposits, be sure that you notify anyone mailing or wiring deposits to you that you have a new account number. If you
need cash before your balance transfer, please speak to a customer service representative at the time you are
transferring your account.




Please view all FSUCARD/Printing FAQs here: http://www.fsucard.fsu.edu/print_faq.htm




Your FSUCard is a vital part of every day life at FSU and care should be taken to ensure that the card is not lost, stolen or
damaged.
If your card is lost or stolen, and you have a bank account with your card, immediately report it to SunTrust (24 hrs a day,
7 days a week at 1-800-SUNTRUST). Come to the FSUCard Center to obtain a replacement FSUCard. There is a
replacement fee of $15 for all lost, stolen or damaged cards.
Your FSUCard can be activated as a debit card. The large magnetic stripe at the bottom of your FSUCard is your bank card
stripe. You receive an account number with receipt of your FSUCard. You are under no obligation to activate the account.
It does, however, offer may conveniences.




The FSUCard is the official identification card for The Florida State University. It serves as your key into campus life. Many
facilities and events that you can attend and/or participate in will require that you have a valid FSUCard. This is the reason
for your color picture on the front of the card.




The FSUCard Center is located in the Woodward Avenue Garage on the corner of Woodward Ave. and West Call Street.
We are open Monday through Friday, 8 AM to 5 PM to assist you. Cashiers hours are from 8:30 AM to 4:30 PM Monday
through Friday. Our phone number is (850) 644-7777.
Please see the security form at http://its.fsu.edu/Getting-Help/Online-Access-Forms. Complete the form and send in as
directed for Payroll Department Representative access.



Department reps will be able to see salary information in two ways:


By viewing the employee’s paycheck


By searching for employee job data within workforce administration.

Job aids to assist with this process can be found here.




To correct direct deposit information:
Login to OMNI Human Resources.
Select Employee self-service. Select Payroll and Compensation. Select Direct Deposit. Edit bank account information. Be
sure to save.
The new PeopleSoft Cost Center report has nothing to do with funding. It is akin to the old HRMS certifications report.




"Payable Time" in Manager Self Service has this feature.




Once on the view paycheck page, click within the body of the check. Select File, and Print Preview from the tool bar.
When in print preview mode, you will see a drop down box that usually defaults to "As laid out on screen". Change to
"only the selected frame. Then click the printer button. This may spill over to 2 pages, but usually does not.
Fill out a help ticket at https://fsuid.fsu.edu/cgi-bin/help/p_login_form.pl?service=https%3A%2F%2Ffsuid.fsu.edu%2Fcgi-
bin%2Fhelp%2Fp_login.pl. It will be routed to the appropriate group to look into the problem. Use at much detail about
the problem as you can.




A new Payroll Detail Report is now available through Business Object that provides the employee level detail associated
with each Journal recorded in Financials.




This can happen with any processes that has more than one hyperlink in the job. Instead of "DETAILS" go to Process name
for the hyperlink.
Right now the plan is to start running payroll Friday night or Saturday morning, so you have until then. We will be giving
explicit instructions before go live.




Contrary to what some employees feared, this is NOT the amount going into your DROP account. It is not even a
deduction. It is the amount contributed by the university (9.11%) on your behalf. It is entirely paid by the University.




If the entry was post implementation (12/17/04), you go to the elapsed or punch page and change the incorrect entry.
Please see job aid on this link http://www.aim.fsu.edu/manager/pdf/index.html. If it is prioe to implementation, you
need to complete a "Leave Adjustment" form on the HR forms web site in the compensation section and sent it to Human
Resources - Attn: Kendra Alex. ph
Navigate to: https://flair.dbf.state.fl.us/ and go to Employees' Information Center Sign-On.
Here you can view old:

Earnings Statements
W-4 Information
Reimbursements
Tuition Waivers
To view your paycheck, do the following:
1. Open your browser and navigate to http://www.omni.fsu.edu. Click on the yellow star that says "Log In Here" on the
right side of the page.
2. At the login prompt, please enter your FSUID and password.
3. There will appear a page with three boxes on it, the bottom left having an "OMNI Human Resources 8.8" link in it. Click
that link.
4. On the left side of the resulting page, you will see a menu that contains a search box, and various options. Please click
on "Employee Self-Service" underneath the search bar. This will expand that menu list, displaying a sub-menu.
5. In the sub-menu, please click the "Payroll and Compensation" option. This will expand to expose a list of links
accessible to you.
6. One of the links is "View Paycheck". Click the "View Paycheck" link. Your paycheck will display.




Please click on the following link for a detailed job aid on Approving.
http://www.purchasing.fsu.edu/JobAids/ApproveRequisitions.pdf"
http://www.purchasing.fsu.edu/JobAids/ApproveRequisitions.pdf
http://www.purchasing.fsu.edu/JobAids/ApproveRequisitions.pdf
You may contact Purchasing Services at 1-850-644-6850 for Purchasing and eProcurement roles only. Purchasing is not
the contact point for HR access.




You can only change a Description, Vendor, Quantity, Price and Ship To Location.
If you need to change a Department code after payment has been mad, you must complete a journal transfer form.
Due to issues in OMNI we have gone to the paper change request form that can be found on the purchasing web site at:
http://purchasing.fsu.edu/Forms/ChangeOrderForm.pdf).




***** At this time you will need to fill out a Change Order Form found on the Purchasing Web Site*****
http://purchasing.fsu.edu/Forms/ChangeOrderForm.pdf
The department should communicate the reason with the vendor they are cancelling a PO. You may explain this on your
change request and check send to vendor box.
If not vouchered fill out a change order request form for that PO http://purchasing.fsu.edu/Forms/ChangeOrderForm.pdf.
If vouchered fill out the AP Travel Expense Change Request Form and forward to AP. If not completely vouchered please
perform both of the previous.



***** You must submit a Change Order Form found on the Purchasing web site at this time. *****
A Change Request can only be for the description, vendor, quantity, price and ship to location. To change a department
account, or category code you have to get an AP/TRAVEL EXPENSE REPORT form from Accounts Payable if payments have
already been made to the inappropriate account. If you have to do a vendor change it is better to cancel and resubmit a
new requisition to the vendor.
http://purchasing.fsu.edu/Forms/ChangeOrderForm.pdf




At this time you must submit a Change Order Form found on the Purchasing web site to change a blanket remaining
amount. If you need to change Budget Chartfields for amounts that have already been paid you must fill out a journal
transfer form.
Fill out a Change Order Form to release encumbrance by closing the PO or fianlize the last voucher for each PO line that
you wish to release the encumbrance on.




You may go view the change orders on the approved PO when it is done. Change order are generally done within 24
hours of receiving the change order form in Purchasing.




You must fill out a Change Order Request Form and send to Purchasing to increase your PO. Blankets that were allowed
on a case by case basis will also have increases determined by the same method. If the vendor has since become
available in eMarket an increase will not be allowed.
Click on a line item of the order. That should take you back into your EMarket order.




If you are a requester, you will have the "submit to OMNI" button only if you have entered the EMarket through the
appropriate portal. You must enter the EMarket through Financials, Create Requisition to be able to submit orders to
OMNI. If you have entered the EMarket through the Shopper portal on the main OMNI portal page, then you have
entered incorrectly.




Normally, when this happens, it is because your requester has entered the EMarket using the wrong portal. If a requester
goes into the EMarket using the Shopper portal on the main OMNI page, they will become invisible to their Shoppers until
they go back into the EMarket using the correct portal, which is through Financials, Create Requisition. Once they go into
the EMarket correctly, they will reappear as a requester for you to assign the cart
If you cannot find a particular item in one of the EMarket catalogs, it could be that the contract does not allow for that
item to be purchased or that the item is not on contract and therefore not in the catalog. You may be looking for the item
in the wrong vendor catalog. (i.e. you not find computer items in the OfficeMax catalog because they are not under this
contract or you will find only the allowed proprietary items in the Fisher Scientific catalog because VWR is our main
scientific supplies contract vendor).
When you cannot find an item in the catalog, first check to insure you are looking in the correct catalog. Purchasing has a
"How to Buy" page on our web site. Then you can contact the Purchasing Specialist that handles the commodity to see if
there is a different method to purchase or if it is just a search problem/issue.




Hosted catalogs are those that FSU has a smaller contract with and/or limited to selling a portion of their products on the
contract. They are listed in the EMarket in the Featured Supplier section.




The punchout vendors are those that have a larger contract with FSU and when you click on these vendors in the EMarket
site, you will be transferred to the vendor's web site to create a cart. Then you "checkout" on that site and can submit
the cart back to OMNI and save, submit to OMNI for processing or assign the cart to your department requester
E Market is the new catalog system that will be opened up to the entire campus in OMNI as of January 23, 2009. This
module allows you to shop using FSU contract vendors and then pull the information in your cart back into an OMNI
requisition or assign the saved cart to your department requester




Job aids for the EMarket are located on the Purchasing Services web site at
http://www.purchasing.fsu.edu/JobAids1.html.




Contact your Purchasing Services Department at 850-644-6850 to schedule training. We have four computers in
Purchasing that you can schedule a 30 minute time slot for one-on-one training, or you can work with Nancy Milburn to
schedule time when someone in Purchasing can come to your department and train a group of departmental users.
Please be sure to call and schedule for either type of training. You can email Nancy at nmilburn@admin.fsu.edu.
Remember, the job aids are available on the Purchasing Services web site at
http://www.purchasing.fsu.edu/JobAids1.html.
Please navigate to the following link to access the Change Request Form.
http://purchasing.fsu.edu/Forms/ChangeOrderForm.pdf




The payer of the voucher will need to go to the voucher and unfinalize it. It is habit especially at the end of the FY to
finalize vouchers so that we do not have to roll PO's. When the voucher is unfinalized the encumbrance will
reestablished. You can see if this has been done in the future by navigating to Purchasing&gt;Purchase Order&gt;Review
PO Information- Purchase Orders. After you select your PO you then will click on the schedule and then distribution icons.
Usually on the details/tax tab you will see Commitment Control Close Flag. If this is checked the last voucher paid was
finalized.




June 30th
Navigation: eProcurement&gt;Buyer Center&gt;Expedite Requisitions
1. Enter Your Requisition ID or other search criteria.
2. Click Search
3. Select the Include Box
4. Determine if you would like the PO to build as Approved. If so check the appropriate box.
5. Click Submit
Your PO will be available at Purchasing&gt;Purchase Orders&gt;Add/Update PO's in 60 seconds.
You can manually budget check and dispatch from this screen. Be sure and review Dispatch Method.




Purchasing Policies and Procedures can be found on the right hand menu of the Purchasing web site
www.Purchasing.fsu.edu or the following link: http://www.vpfa.fsu.edu/policies/index.html.




Navigate to: Reporting Tools&gt; Query&gt; Query Viewer
Enter FSU_CAT_ACCOUNT_CATEGORY if you have the account code.
Set ID: SHARE
Account: example -74% or 740222
You may now search to the right for the correct Category.
Enter FSU_CAT_CATEGORY_ACTIVE if you want an entire list of active categories.
Navigate to reporting tools &gt; query &gt; query viewer
Search criteria name begins with fsu_vr, other options to narrow search are to click on advanced search and then enter a
folder name such as Purch then press search.
Select the query you want to run then click on the run to html or excel hyperlink.

You can find this info on the dept page, which is viewable by all OMNI Financials users. Navigation is
Set Up Financials/Supply Chain &gt; Common Definitions &gt; Design ChartFields &gt; Define Values &gt; ChartField
Values &gt; Department
You may also wish to use the queries FSU_CF_DEPT_AUTHSIG, FSU_CF_DEPT_MGR_LIST, &/or
FSU_CF_DEPT_MGR_PROMPT
Each deptID has three different types of people connected to it. These are maintained on the Dept page by the Budget
Office, based upon dept request forms:
   1. Dean/Director/Dept Head/Chair (DDDHC): the supervisor or manager or head of the department. This is used by
Travel as one component in their workflow (manager's travel must be approved by his/her supervisor to prevent directing
a subordinate to approve his/her travel). This is the only one of the dept/emplID fields delivered by PeopleSoft. Only one
Each deptID in OMNI Financials (HR may differ) has three different types of people connected to it. These are maintained
on the Dept page by the Budget Office. To make changes, submit a Dept Request Form (AD359) to the Budget Office.

1. Dean/Director/Dept Head/Chair (DDDHC): the supervisor or manager or head of the department. This is used by Travel
as one component in their workflow (a manager's travel must be approved by his/her supervisor to prevent directing a
subordinate to approve his/her travel). This is the only one of the three dept employee fields delivered by PeopleSoft
(original name Manager ID). Only one allowed per deptID. On DEPT_TBL.
2. Budget Manager: Contact person for fiscal matters, person who gets reports, usually an office manager or fiscal rep or
another staff person. Original conversion based on Expansion Option Director/Manager. On a custom table so no
delivered process uses it. Used by the non-E&G operating budget application--only budget manager can enter the original
Please click the following link for a list of Common Purchasing ICON's.
http://www.purchasing.fsu.edu/JobAids/NewIcons.pdf DEPT ID in financials (for our 2k+ departments/ cost centers
There are several types of employees associated with a
recorded by the DEPT ID chartfield):

Dean/Director/Department Head/Chair (DDDHC)
The only functional use in OMNI Financials is that Travel workflow requires that this individual's supervisor must approve
his/her travel (supervisor is on the employee's data as loaded from HR). This prevents the director from approving
his/her own travel or directing his/her staff from approving it. Since this is our re-purposing of Manager it should be the
person responsible for directing the department, thus we have attempted to populate it based upon our pre-existing
designations of Deans, Directors, Department Heads, and Chairs.
The system expects to have 100% funding at all times. This can be worked around in the following way.
Budget Manager
Account A - Begin Date Jan. 1 - End date Aug. 1 = 5%
Account B - Begin Date Jan. 1 - End date Aug. 1 = 35%
Account C - Begin Date Jan. 1 - End date Jun. 1 = 60%
This can be recreated as:

Account A - Begin Date Jan. 1 - End date Jun. 1 = 5%
Account B - Begin Date Jan. 1 - End date Jun. 1 = 35%
Account C - Begin Date Jan. 1 - End date Jun. 1 = 60%
Then recreate Accounts A and B to begin Jun 1 and End Aug 1.
You can access the for to do this on the Purchasing web site under forms or throught the following link.
http://purchasing.fsu.edu/Forms/ChangeOrderForm.pdf
Follow the directions on page one of the form.




If the item was never received you can send a Change Order form to Purchasing to delete that line. This form is found on
the Purchasing web site at http://purchasing.fsu.edu/Forms/ChangeOrderForm.pdf .




If your PO has not been received or paid, you may fill out a Change Order Form (available from:
http://purchasing.fsu.edu/Forms/ChangeOrderForm.pdf).
If your PO has not been paid, you may cancel the receipt and then fill out a Change Order Form (available from:
http://purchasing.fsu.edu/Forms/ChangeOrderForm.pdf
If your PO has already been paid, it CANNOT be cancelled.
After you have received the merchandise call the vendor and get a RMA number. You may also reduce the amount on
any receipt to reflect the amount you are returning.

Please do not use the system RTV at this time. Updates will be provided when this is made available.




Navigation: eProcurement &gt; Manage Requisitions &gt; Inquire Receipts
Click on the Inquire Receipts link at the bottom of the page, notice the Net Received Qty.
Another option is to go to Purchasing &gt; Purchase Orders &gt; Review PO Information &gt; Activity Summary
Enter your PO # and click search
By clicking the tabs accross the top you can follow the sequence of events to see what actions have transpired.
The receipt tab will show Qty your receipts in OMNI. Open Qty.
There are many places to see Received, Qty Accepted,
1. You may Navigate to Purchasing&gt;Receipts&gt;Add/Update Receipts Enter your PO# and click Search.
Your Receipts will be displayed below as blue links.
2. You may Navigate to Purchasing&gt;Purchase Orders&gt; Review PO Information&gt; Activity Summary
Enter your PO# and Click Search. Click the Receipt Tab and then the receipt ICON.
3. You may Navigate to Purchasing&gt;Purchase Orders&gt; Review PO Information&gt; Document Status
Enter your PO# and Click Search. All details of your PO will be displayed. You may click View All to see additional
information.
4. You may Navigate to eProcurement&gt;Receive Items. When your page is displayed go to the bottom and click Inquire
Receipts.
You may now click on the Details ICON to see additional information.
Please log into OMNI and then click the link to open it. Once you are logged in the link will usually direct you to the
correct page.
The Purchasing Department uses the notify feature to send email messages to Requesters. There are also auto emails
sent by the system such as when an approver sends back your requisition. The feature imbeds a link in the email message
that will take the recipient directly to the subject item. However, many times the Requester does not have security access
to the page from which the message was initiated and therefore, cannot open the page. Please read the contents of the
Buyers message and navigate to the appropriate OMNI page to take the appropriate action.




A Confirming Purchase Order is what needs to be done when someone obligates the Universities Funds to a vendor
without proper approval. The Person initiating the Purchase is responsible for filling out the confirming order form as well
as the obligation to the Vendor until such time this paperwork can be reviewed and approved. The form can be found at
http://purchasing.fsu.edu/Forms/ConfirmingOrderJustification.pdf




Purchase orders are now available in Hummingbird DM. For instructions on using this to get copies of your POs, go to
http://purchasing.fsu.edu/Training.html and click on Hummingbird DM.
Budget Errors are most likely due to the following causes:

A typo in the Budget Chartfields
Incorrect combination of values in the Budget Chartfields.
Insufficient funds in the Budget indicated on the PO. Please contact your Budget Manager with this issue to add funds to
this budget, or to move this PO to another Budget.
Please fill out a Change Order Request Form (available from: http://purchasing.fsu.edu/Forms/ChangeOrderForm.pdf) to
change the budget on your PO as soon as possible.




If you cannot find your PO you may need to change the Date From field when searching for your PO from Manage
Requisitions.
If you still cannot see your PO, it may be closed.
Go to Purchasing&gt; Purchase Orders&gt; Review PO Information&gt; Purchase Orders to see your PO's status with
limited detail.




P-Card limits can be raised to a higher level than the default with a written request from your Dean/Director/Department
Head. The email or letter must contain the cardholder name, reason/justification for increase and if the increase is only
temporary, the date the card should be returned to the normal default limits.
: Go to http://purchasing.fsu.edu/pcard.html and click on the “Purchasing Card Information” link. This will give you the
step by step directions. The applications are located just below this document under the “Cardholder” and “Proxy” links.




You must submit a completed application for a p-card to the administrator, Nancy Milburn. Once the application is
processed, an email will be sent with the training information/links.




The default limits set on all cards are: $999 for a single transaction AND per vendor per day; $3000 per daily transaction
total; $10,000 per 30-day cycle transaction total. These can be raised with a written request from your
Dean/Director/Department Head (see question #5).
Go to http://purchasing.fsu.edu/pcard.html and click on the Disallowed Purchases link to see the items that have
limitations or that cannot be purchased using your card. The User Manual will also contain this information. If you do
not see what you need to purchase listed as disallowed, chances are it is allowed. Contact Nancy Milburn at 644-9725 or
nmilburn@admin.fsu.edu for clarification.




Call Bank of America immediately to report the lost/stolen card at 1-800-300-3084. Then contact your t-card
administrator, Riley Kinney at 850-644-5294 as soon as possible the next workday to report the lost card. Your
administrator will facilitate getting a new card issued to you.




Yes, you can add as many companies as you like.
Yes, as long as the other person has a different email address. The person's email address becomes their user ID.




Use "1851"

  You will probably need the vendor # also. Navigation to OMNI&gt; Vendors&gt;Vendor Information&gt;Add/Update-
Vendor




If you are getting the the above error message, your password and your confirmation do not match retype both. They are
case sensitive.
If your getting the above error message, You are using the wrong code as a supplier. The correct code in the first box is
"1851"




  Navigate to OMNI &gt; Sourcing &gt;Event Response-Maintain Bidder (Set ID is share) and Company Name contains ( )


  You can also click on I forgot my password and a temporary password will be sent to you via email.




Make sure you are using all CAPS for your User Id and your password is correct.
If this applies and you still cannot log in, contact the Bidder/Supplier Help Desk at: (850) 644-6850 or send an email to
fsubidderregistration@admin.fsu.edu.
The list of available categories can be found at http://purchasing.ezpublish2.fsu.edu/Bidder-Supplier-Registration-
Instructions/Bidder-Registration-Category-Codes2

This is a new system, so if you need additional help finding categories that describe your commodity, please contact your
buyer for assistance.




If you have done business with FSU previously, then you need to register as a supplier. Call the Bidder/Supplier Help Desk
at: (850) 644-6850 for your vendor id and code. If you are not in our system you need to register as a Sourcing Bidder.




Try to use a category as close to your product as possible. If there is not a category available, then email the
Bidder/Supplier Help Desk at Fsubidderregistration@admin.fsu.edu and someone will contact you.
Go to the log in page, click "I forgot my password" and your password will be reset. You will get an e-mail notification.




You will need to be sure that you are typing the email address that you used to register in all capital letters.




If you are already a supplier in our system and you are trying to register as a bidder you will receive this message.
No, Construction projects will be bid in a different system.

Error is “User ID already exists in the FSU ID management system (3006,119)….” If you were registered as a student with
FSU at any time it will recognize this as a duplicate. You will need to register using another email and then go into update
your contacts and change your email and it will accept this.

If you are using a company sales email we can check and see who else may have registered using that email? What
vendor were you registering as?
   - Navigation: OMNI&gt;Sourcing&gt;Event Response-Maintain Bidder (Set ID is share) and Company Name contains ( )
   - You can also click on I forgot my password and a temporary password will be sent to you via email.




If you were registered as a student with FSU, at any time, our system will recognize this as a duplicate. You will need to
register using another email, then update your contacts and change your email, our system will then accept this.
Check to see if your registering as a supplier or a bidder




  Check the FEID query to see what other vendor has that TIN. This Query FSU_VR_VENDOR_BY_TIN can be used by
some in the office to enter their TIN # and determine their Vendor ID of you cannot find it searching for the name.




For Suppliers:
Go to Vendors&gt;Vendor Information&gt;Define Vendor User. Click “find an Existing Value” and request the email that
they used to register.


Once you see the email ID click on it. At the bottom you will see the Vendor Access, click the (+) to add and the (-) to
subtract vendors from their list.
If registered as a supplier:

  Go to Vendors&gt;Vendor Information&gt;Define Vendor User. Click “find an Existing Value” and request the email that
they used to register.

If registered as a Bidder:

  Go to Sourcing&gt;event Responses&gt;Maintain Bidder. The Set ID is always SHARE. Click “Find an Existing Value” and
enter part of the company name.
https://purchasing.intranet.fsu.edu/dr/Strategic%20Sourcing%20Documents/Foreign%20Vendor%20Registration%20Nu
mbers.xls




  Be sure and enter your info in the second two columns.




No, you can still be selected as a bidder for solicitations. If you are awarded you will be contacted to update your
information.




You need to include the leading zeros. Your vendor ID should have 10 digits total.
This is how you would like to be recognized such as name when contacted.




Email the fsubidderregistration@admin.fsu.edu with your company's name and the information you requested will be
sent to you.




You need to contact the Purchasing Services - Bidder/Supplier Help Desk at: (850) 644-6850 or send an email to
fsubidderregistration@admin.fsu.edu to find out if you are already in the system.
If you cannot update your company address, you can email the Bidder/Supplier Help Desk at
FsuBidderRegistration@admin.fsu.edu with the updated information and they will enter it for you.

Several users need to receive items for their entire department or a select group of other requesters. In most cases,
Requesters only have the role of Receiver and can only receive POs created from their own requisitions. If you need to
receive items for other users in your department, please contact Tonya Kling at TKling@admin.fsu.edu and request the
role of Power Receiver. That role will give you access to the Shipments component in the Purchasing Module and allow
you to receive requisitions for other users.
Job Aid: Receive in Purchasing http://www.purchasing.fsu.edu/JobAids/ReceivinginPurchasing.pdf

Job Aid: Receive in eProcurement http://www.purchasing.fsu.edu/JobAids/ReceivingEPro8.9.pdf




To correct a receipt go into purchasing &gt; shipments &gt; maintain rcpts., find an existing value tab. Enter PO or RCT #
then you should have the ability to change or cancel there unless it has been vouchered and paid.
Navigation: eProcurement &gt; Receive Items
Click in the check box next to the requisition number, click on the Received Selected button at the top of the page
Enter the new quantity to receive on the Received page
SAVE Receipt.




   Navigation: eProcurement &gt; Receive Items
   Click in the box you want to receive, then click on Receive Selected on top. Enter the invoice amount into the quantity
field
   Click on the Save Receipt button. The Receipt will be saved and a receipt number will be assigned to it.

Job Aid: http://www.purchasing.fsu.edu/JobAids/ReceivingEPro8.9.pdf




This issue was due to a zero dollar line being on this multiline PO as well as the PO being rolled. Solution: is to receive all
lines except the zero dollar one and then request that purchasing close the PO when it is all paid as it will not meet the
weekly closing parameters of fully received and fully matched.
If the receipt has not been paid, you may cancel the receipt.

Navigation: e-Procurement&gt; Manage Requisitions
Enter Requisition ID
Click Search
Click Req ID link
Click Expand icon on the PO Information Bar
Click See Receipt icon (on the right side of the screen)
Click red X
Click Yes to Cancel Receipt




Navigate to Purchasing&gt;Purchase Orders&gt;Review PO information- Activity Summary and enter your PO number.
You may have received all or your PO may have gone into error. If this is not the case and you haven't received before you
may need to contact the buyer for your PO.




e-Procurement; Manage Requisitons
Enter Requisition ID
Click Search
Select "Edit Requisition" from the Select Action drop-down menu
Step 3. Review and Submit tab - Click Expand icon to the left of each line to have new budget updated.
Change budget information on each line.
*DO NOT change defaults from the Define Requisition Tab. This will cause errors within your Requisition and not allow
you to save.
You may have entered information in the PC Business Unit Field without an associated project or your project chartfields
may be incorrect. If you did not intend to enter a project follow these steps below.
In step 3 of the requisitioning process:
Check the Select All box so that all lines are selected
Click Modify Line/Shipping/Account This will take you to your defaults screen.
Select Load Values from Defaults. Review the information to make sure it is correct and there is no info in PC Bus Unit,
Project or Activity field.
Click Apply and then check Replace distribution button.
Click OK
Click Budget Check
Click Save and Submit
You can find your ship to on an existing requisition by Navigating to Purchasing&gt;Requisitions&gt;Review Requisition
Information&gt;Requisitions.
Enter your requisition ID and click OK.
Click on your requisition number.
Click on the req Schedule Details ICON.
Click on the Ship to Location Link. Details are available here.
If your location is not listed in the Look Up for Ship To addresses when you are entering your requisition, please contact
Tonya Kling in the Purchasing Department at TKling@admin.fsu.edu to have it added to the list. In your message, please
include the location code(s) that you want to use as Ship To addresses.




Navigation: e-Procurement&gt; Manage Requisitions
Enter Requisition ID
Click Search
If the Requisition Status says either "PO Dispatched or PO(s) Created," then your Requisition now has a PO.
*To view the PO number for this Requisiton, click the Req ID link, then click the Expand Triangle Icon on the PO
Information Bar.
If your requisition is in approved status or has a PO you will not have the option to change the requisition. You must
submit a new requisition or see How do I do a change to the PO.
Navigation: e-Procurement&gt; Manage Requisitions
Enter Requisition ID
Click Search.
Click "Edit Requisition" on the Select Action Drop-Down Menu for the Requisition to be changed.
Click "Go"
Click Step 2. Add Items and Services tab
Click Special Item (for Goods) or Variable/Fixed Cost Service (for Service)
Enter Description, Price, Quantity.
Click Add Item button




Shipping lines are being added at the AP level and paid regardless of FOB at this time. If you do need to add a shipping
line make sure the description says "shipping as quoted by vendor" and send the quote to Purchasing.




Please click on the following link for a detailed job aid.
http://purchasing.fsu.edu/JobAids/EnteringServiceReq.pdf
Navigation: e-Procurement&gt; Manage Requisitions
Enter Req ID
Click Search
Select "Edit Requisition" from the Select Action drop-down menu
(Step 3. Review and Submit Tab) - Click Expand icon for the line to be changed.
Adjust as needed on the line.
*BE AWARE! Changing defaults from the Define Requisition tab may cause data inconsistency errors that will not allow
your Requisition to be saved. To avoid this error, make all adjustments on the line from the "Step 3. Review and Submit"
tab by clicking the expand icon to the left of each line.



Navigation: e-Procurement&gt; Create Requisition
Define Requisition Tab - You must enter SUGGEST in the default page as the vendor and then the actual suggested vendor
may be entered on any line of the Requisition.
Add Items and Services Tab - Click Special Item (for Goods) or Fixed/Variable Cost Service (for Services).
Click Suggest New Vendor link. Enter Vendor Information.
Click Suggest Vendor button.
Click Add Item button.

The suggested vendor will be entered and corrected on your requisition prior to sourcing it into a PO.




Navigation: e-Procurement&gt; Manage Requisitions
Enter the PO number in the PO ID field (including the four preceeding zeros)
Delete the default Requester name in the Requester field (this allows you to search for all Requesters)
*You may need to back up the Date From field to search old records
Click Search
The associated Requisition ID appears below.
Navigation: e-Procurement&gt; Manage Requisitions
Enter Requisition ID
Click Search
Click on the Req ID link
Click the Expand Triangle Icon on the PO Information Bar
Your PO # is displayed below.




You will either receive a email notification or a Worklist notification if your Requisition was returned to you.
You can also navigate to eProcurement&gt;Manage Requisitions
enter your requisition number and then View Approvers on the right hand pull down menu.
Navigation: Reporting Tools&gt; Query&gt; Query Viewer
If you know which Account Code to use and need to find the correct Category Code enter the Query:
FSU_CAT_ACCOUNT_CATEGORY in the Query Name field
Click Search
Click on the "HTML" link to the right of the Query.
Enter the SETID and Account
Click View Results

If you wish to see a list of all active Categories and their respective Accounts, Description and Buyer enter the Query:
FSU_CAT_CATEGORY_ACTIVE in the Query Name field
 Click Search
Navigation: e-Procurement&gt; Manage Requisitions
Back-up Date From (as needed) to include Requisitions created more than one month ago.
Click Search
Use the Select Action drop-down menu to edit, receive, view approvals, etc.
OR
Click the Requisiton Report link at the bottom of the Manage Requisition screen.
Click Add a New tab
Enter a Run Control ID (for example: KSHEARER)
Adjust From Date and Date Through to include Requisitions as needed.
Enter Business Unit
Click Save




1. Click on the Vendor look up link (magnifying glass).
2. Type the first 3-5 characters of the vendor name in the name field.
3. click: find and select the blue link under Vendor ID for your vendor.
See detailed job aid at: http://www.purchasing.fsu.edu/Training.html
This link will take you to Purchasing Job Aids. Click How to Select a Vendor.




At this time you CANNOT split budgets on a Requisition/PO in OMNI.
You must use one budget and then do a journal transfer for the portion you want moved to the correct budget.

Different budgets CAN be used on separate lines of a Requisition/PO.
To do this, create the Requisition according to regular procedure and before submitting the Requisition (in the Step 3.
Review and Submit tab) click the Expand Triangle Icon (to the left of the Req line checkbox) for the line desired. Change
budget information on the line.
You must always use the vendor Suggest # 0000005916 even if you are just adding a new location. See the following link
for more details:
http://purchasing.fsu.edu/Suggest%20New%20Vendor%20in%20Epro%208.9.pdf




Notify Purchasing by entering a Justification Comment to the Requisition at Step 3, Review and Submit, in OMNI to
indicate how the PO should be Dispatched and to whom if different than what is listed in the vendor file.




The Requisition line field will hold up to 256 characters. If you have more than that, it will truncate (cut off the rest). A
warning box will appear to inform you of this. If you think you have more than 250 characters, type the rest of the
description in the line Justification Comments box.
You can enter up to 75 line items on a single Requisition. Please let the automated budget check pick up any requisitions
with a high number (Do Not manually budget check).




Click on modify shipping and input the address you wish to use.




Go to eProcurement &gt; manage requisition, clear out date from, use the magnifying glass to locate requester name,
click on search, the requisitions should appear.
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Generalize or contact the agent.




You will need to budget check at the requisition level to reinitiate the workflow after any changes are made that affect
the Budget.
If you accidently choose goods instead or service or vice versa, it will not negatively affect your Requisition or PO down
the line, as long as the Requisition is set up in a way that can be correctly received.




This is where you may specify who you are ordering this item for. If it is not specified the default will be the requester for
the requisition.




This link allows you to modify and add room numbers or contact information to the shipping address after you have
chosen a valid Ship To. Do not modify the shipping address for eMarket orders.
You must have the FSU_PO_APPROVER role to be able to approve requisitions for your department. If you currently do
not have that role assigned to your USER ID, you can go to the OMNI Portal Page and submit an eORR (Electronic On-Line
Role Request) to obtain the role.
Additionally, you must fill out the OMNI Security form to provide more detail required to obtain the FSU_PO_APPROVER
role.
NOTE: If you currently have the FSU_PO_REQUESTER role, you must submit an eORR to remove that role prior to
submitting the eORR to request the new role.




You must have the FSU_PO_REQUESTER role to be able to create requisitions for your department.
If you do not have this role currently, you can go to the OMNI Portal Page and enter an eORR (Electronic On-Line Role
Request) to obtain that role. In addition to the eORR, you must fill out the appropriate OMNI Security form to provide the
details required to obtain that role.
NOTE: If you are currently have the FSU_PO_APPROVER role in OMNI, you must submit an eORR to remove that role
prior to requesting to add the FSU_PO_REQUESTER role.




Unfortunately, there is not a one size fits all answer. It is award specific. In some cases a Requisition must have a PO
(obligation) by the enddate and in others, the goods/services have to be received by the end date.
Contact your SRAS Coordinator to inquire Grant-specific requirements.
Navigation: Purchasing&gt; Requisitions&gt; Review Requisition Information&gt; Requisition
Enter Requisition ID
Click OK
Click Requisition ID link
Click More tab
Buyer is found here.

OR

Navigation: Reporting Tools&gt; Query&gt; Query Viewer
Enter FSU_PO_REQ_BUYER into Query Name field




In step 3 Review and Submit Justification/Comments is a good place to enter info you wish to be seen by the Approvers,
Buyers or Property. Be sure to check the appropriate box if you wish for these to go to the Vendor or be seen at Receipt
or Voucher.




Due to the complexity of allowing more than 1 Vendor on a Requisition and its negative impact on the efficiency of the
process, Purchasing has established a policy that only 1 vendor will be permitted per Requisition.
The total distributed Qty and Amount must equal the Scheduled Quantity Amounts. One of these amounts may have gone
to zero when processing. Go to the line which does not balance, click on the Schedule tab and compare Qty and Amount
with what it is on the Form tab. Adjust as needed.



Yes! Login in to Blackboard (http://campus.fsu.edu) and click on Secure APPS. You will find two links that deal with
transcripts (Official and Unofficial). Unofficial transcripts are available on Blackboard at no cost.
An Official transcripts may also be obtained in person in the Transcript section of the Office of Admissions and Records. If
you are unable to request official transcripts online, you may download, complete, and print an Adobe PDF version of the
Transcript Request Form (http://registrar.fsu.edu/services/transcripts/images/transcript_request.pdf) and you may mail
or fax the form to the address/fax number provided on the form. Official Transcripts are usually $5.00. Please double
check the registrars website for updates ( http://registrar.fsu.edu/services/transcripts/apdefault.htm ).
Info found at http://registrar.fsu.edu/services/graduation/
Diplomas are ordered every Friday.
You should receive it within two weeks of the order date.
To order a new or replacement diploma (size 11x14), you will need to send a written request (download the Diploma
Request form as a pdf file here) with your signature and the following information:

  Your name the way you would like it printed on the diploma (If your name has changed and you would like the new
name printed on the diploma, we will need proof of the name change in the form of a copy of your driver's license,
marriage license, etc.)
  The last four digits of your social security number
  The semester and year of graduation and major/degree
Go to the Blackboard website (http://campus.fsu.edu) and activate you FSUID. If you need assistance, contact the help
desk 644-HELP. If you're not able to activate your FSUID to retrieve transcripts, you can print out a transcript form from
this web link:(http://registrar.fsu.edu/services/transcripts/images/transcript_request.pdf). If you have any questions,
contact the Registrars Office (Transcripts) 850-644-5854.




For students who first came to FSU before 1985 and want to do graduation checks, they are advised to contact the
Undergraduate Studies office for graduation check. (850) 644-2740




Contact the Registrar Office. Give us your name and we will check to see if you are able to request it online. Phone
number is (850)-644-5854 .
All incoming transcripts go to the Admissions Office. The phone number is 850-644-6200.




 Link to Registrar for Transcript Info




(850) 644-0261
In Person, Mail, or Drop Box: Florida State University A1500 University Center Tallahassee, FL 32306-2394
Online: fees.fsu.edu or Blackboard Account
The FSUcard Center also accept payments!




The Agency guidelines state that as long as budget changes are within the proposed categories, you do not need to get
approval for rebudgeting.




Normally, such a cost is not allowable. Refer to FSU’s Policy on Direct and Indirect Costs of Sponsored Agreements.
Yes, however, for FSU purposes, a lead investigator is required to be identified in OMNI. Other investigators are
considered Co-Investigators.




Yes, except for proposals that meet certain criteria outlined in the memo dated April 18, 2002, titled “Initiatives to
Increase FSU Research Support from the Private Sector” which can be found at:
http://www.research.fsu.edu/foundation/documents/2008BusinessManual.pdf.




In most cases, program guidelines and agency forms may be obtained directly from the sponsor's web site. Refer to the
resources outlined by SRS at Funding Resources and Opportunities. For further assistance, please consult with your
Sponsored Research Administrator.
Sponsored Research Accounting Services is responsible for preparing invoices. Consult with your SRAD Coordinator for
assistance.




Federal regulations require maintenance of records at least three years from the date the project is closed by the sponsor.
“Closed by the sponsor” does not mean upon the expiration date of the award. State awards normally require records to
be retained for up to five years from the date of closure. Consult your Sponsored Research Services Administrator as
needed.



While it is highly recommended that proposals be submitted to SRS and FSURF for review several weeks before the
agency deadline, completed proposals are required at SRS/FSURF by 9 a.m. three working days prior to the agency
deadline. This provides the proposal administrator with adequate time to ensure that the proposal follows agency
guidelines, the budget is accurate, incorporated contractual language is acceptable, time exists for necessary revisions,
Chair and Dean approvals have been obtained, etc. We cannot guarantee that proposals submitted after the deadline will
be approved for submission to the funding agency.
For more information, please refer to FSU’s Proposal Submission Policy at:
http://www.research.fsu.edu/contractsgrants/policypro.html.
For all transfers of federal and non-federal grants, please refer to the funding sponsor’s guidelines and terms &
conditions. In addition, please consult with your Sponsored Research Services Administrator about the appropriate
procedures for transferring an award.




Consult with your Sponsored Research Services Administrator if the terms and conditions of the award are not clear as to
obtaining extensions.




Consult with your Sponsored Research Services Administrator. Normally a subproject will be established for the internal
subcontract.
Review your approved budget and history of expenses, in conjunction with projected expenditures to determine whether
or not rebudgeting is required. Seek the assistance of your department’s support staff as needed.




Regardless of whether a proposal is to be submitted as a hard copy or through electronic submission, all proposals must
be submitted to Sponsored Research Services for review prior to submission to the agency. Proposals submitted without
SRS/FSURF approval may be withdrawn.
More information on proposal submission can be found on the Division of Sponsored Research Proposal Submission Policy
page.




In certain circumstances, arrangements can be made to establish a budget for the project in advance of receiving a fully-
executed award document. Refer to FSU’s General Policies and Procedures on Advances.

Equipment title and disposition is handled in accordance with the terms and conditions of the grant that paid for the
equipment.




A project number will be assigned when Sponsored Research Services receives a fully-executed award document, along
with certain internal forms that may be required. The Sponsored Research Services Administrator can inform you of the
appropriate internal forms needed.




In the majority of cases, awards are made to the University, and therefore, must be signed by an authorized
representative. Certain Sponsored Research Services staff have been given power of attorney to accept awards on behalf
of FSU.
It is recommended that you reduce the scope of work to a level that can be supported by the amount of agency funds
available. It is University policy to include only the amount of cost sharing in the project budget that is required by the
agency. For further information on cost sharing, please refer to FSU’s Policy on Cost Sharing. 





Sponsored Research Services will assist the department or investigator in completing all appropriate forms.




Approvals are required from all investigators involved in the project, and all deans, chairs and directors associated with
those investigators. Also, approvals are required from each individual authorized to commit resources required to
conduct the project or meet project requirements (i.e., cost sharing commitments, space, equipment, etc.).
Costing sharing or matching is that portion of project costs not borne by the sponsor.




  A cost sharing commitment means any cost sharing included and quantified (e.g., % of effort and/or dollar amount) in
the proposal budget, proposal narrative or award document. The award document may incorporate the commitment




Refer to the FSU Facts Sheet at http://www.research.fsu.edu/contractsgrants.




Provide a draft proposal and budget, along with a copy of the solicitation (if applicable) to Sponsored Research Services as
soon as possible. Refer to FSU’s Proposal Submission Policy at:
http://www.research.fsu.edu/contractsgrants/policypro.html.
A complete copy of the proposal, including original forms pages for signatures, budget information, supporting
documentation, and an approved Proposal Transmittal Form.
Advances may be authorized for new awards or amendments. To safeguard the University against financial losses, the
following criteria shall govern the authorization for advance requests.
a. The University must have received written or verbal assurance from the sponsor that a program or activity has been
recommended for funding, with a recommended start date, end date, amount of initial obligation of funds, project budget
(if different from the proposal), and the anticipated receipt date of an award document.
b. Any delay in initiating or continuing critical program requirements beyond the approved budget period or amount may
adversely impact the program or significantly increase the cost. Critical program requirements include but are not limited
to:

(1) The continuation of essential program employees to avoid losing experienced or uniquely qualified personnel under




FSU will accept the published policy of the sponsor with regards to allowable F&A.
Subcontract, Subgrant, or Subagreement is a document written under the authority of, and consistent with the terms and
conditions of an award (a grant, contract or coorporative agreement), that transfers a portion of the research or
substantive effort of the prime award to another institution or organization.

The subcontract agreement issued by FSU is a completely separate legal and binding agreement from the prime award
issued by the sponsor and must be managed separately. However, all of the terms and conditions from the prime agency
will be passed down through the subcontract award to the subrecipient. No work should be performed by the
collaborator until a subcontract agreement has been issued and executed.

The determination of the potential need for a subcontract to a business/organization is normally made at the proposal
stage. The Principal Investigator must be prepared to justify the selection of the potential subcontractor.




Our normal indirect cost rate is calculated on the Modified Total Direct Costs (MTDC) base. MTDC is defined as total direct
costs excluding the following: equipment (5**** series of object codes ending in odd numbers only; i.e., OCO); alterations
and renovations; the portion of each subgrant and subcontract in excess of $25,000, regardless of the period covered by
the subgrant or subcontract; rental of space and maintenance costs of rental space (43**** series of object codes); or
student support costs, i.e., tuition, fees, stipends, fellowships, and scholarships (499099 or 74**** series ofor earned as a
Program Income is gross income earned by the University that is directly generated by a supported activity object codes).
result of a sponsored project. Examples of Program Income include, but are not limited to:

Income from fees paid by, or on behalf of, participants at workshops, conferences, or symposia.
Income from fees for services performed, such as laboratory tests.
Income from the use or rental of equipment or real property purchased with project funds.
Income from the sale of commodities or items fabricated with project funds.
Income from the sale of software, tapes, or publications.
Income from the sale of research materials such as tissue cultures, cell lines or research animals.
Income from the sales of products with an accompanying material transfer agreement.
License fees and royalties on patents and copyrights.
A gift is defined as any item of value given to the University by a donor who expects no deliverables in return. It provides
unrestricted support for a particular purpose. A Sponsored Research Agreement is an agreement between the Sponsor
(agency) and the Researcher (PI) that has a clear statement of work and set of deliverables in exchange for which the PI
receives an agreed upon level of support for a specified period of time.
For more information, please refer to FSU's Placement of Funds Policy at:
http://www.research.fsu.edu/contractsgrants/policypro.html.




For all activities performed in facilities not owned by FSU and to which rent is directly allocated to the project(s), the off-
campus rate will apply. If more than 50% of a project is performed off campus, the off-campus rate will apply to the
entire project. For the current indirect cost rates, please see F&A (Indirect Cost) Rates on Facts Sheet.




Office hours for Sponsored Research Services, Sponsored Research Accounting Services and the FSU Research Foundation
are from 8:00am to 5:00pm, Monday through Friday.
Writing a successful grant proposal is an important task. Prior to preparation of a formal proposal there is a considerable
amount of preliminary work which should be accomplished to avoid unnecessary effort. Check with your department
chair to determine what resources are available to faculty in your department or dean's office. In addition, for proposal
writing resourses, please refer to FSU's Office of Research Proposal Writing Resources and Tips.




The Office of Research website includes links to resources to help identify grant funding opportunities. Sponsored
Research has access to summaries of research interests of federal agencies, private foundations and health organizations.
Also available are some searchable database services, (Community of Science, Grants.gov and GrantsNet). Please visit the
Funding Resources and Opportunities page at: http://www.research.fsu.edu/facultystaff/resources.html.




In most cases, agency forms may be obtained from the sponsor's website. With the implementation of electronic
submissions it’s wise to search funding opportunities within Grants.gov for the correct set of application forms. For
internal forms, Sponsored Research Services maintains a wide variety of forms and instructions under the "Forms" section
of our website at: http://www.research.fsu.edu/contractsgrants/forms.html.
Grant and contract payments should be sent to Sponsored Research Accounting Services, 3rd Floor, Student Services
Building, Tallahassee, FL information regarding electronic submissions, please see the Division of Sponsored Research
For the most up to date 32301-4166
Electronic Research Administration (ERA) page. This page details a list of currently known electronic grants management
systems with a brief explanation of the purpose of the system, and whether or not registration is required.
If submitting a proposal electronically, please check with Sponsored Research Services (SRS) to confirm the proper FSU
contact information to be entered into the sponsor’s website. Agency specific E-mail accounts have been set up for many
of the sponsors to ensure that sponsor communications reach SRS or FSURF. SRS staff contact information and
Administrator Assignments can be found on the SRS Staff page.




If you are creating proposals on behalf of another, but will need to have access to view/edit the proposal at a later date,
don’t forget to add yourself to the “Resources” panel. All employees on the Resource panel will have access to the
proposal, but even the creator will not have access unless they are included on the Resources panel.
Refer to the Investigator Eligibility Policy at:
http://www.research.fsu.edu/contractsgrants/documents/InvestigatorEligibility.pdfww.research.fsu.edu/contractsgrants/
documents/InvestigatorEligibility.pdf




The investigator (or his/her support staff) is responsible for submitting paper proposals to sponsors. Consult with your
Sponsored Research Services Administrator when proposals are submitted electronically.




Sponsored Research Accounting Services is responsible for preparing financial reports. Consult with your SRAS
Coordinator for assistance. SRS/SRAS Staff Assignment Directory is broken down by Department ID. If the assigned
Coordinator is unavailable, then please call 645-7283 so that your call can be routed to the appropriate person.
The policy of the University is to make a cost sharing commitment only when required by the sponsor or by the
competitive nature of the award and then to cost share only to the extent necessary to meet the specific requirements of
the sponsored project. For more information regarding FSU’s Cost Sharing Policy, please refer to:
http://www.research.fsu.edu/contractsgrants/policypro.html.




Sponsored Research Services is responsible for reviewing, negotiating, and accepting awards on behalf of the Vice
President for Research and the University. Awards are thoroughly reviewed to make sure that the University can legally
comply with the terms and conditions, and that those terms and conditions do not place unnecessary risk or burden on
the University. We will do everything we can to get the agreement finalized as quickly as possible.




Proposals are submitted on behalf of Florida State University or the FSU Research Foundation. Submitted proposals
through Sponsored Research Services or FSURF ensures the proposal adheres to University policies and procedures.
Remember, even though the system will let you, you cannot be an originator and an approver on a travel auth or expense
report.




Please do not copy from a T-Auth to do an Expense Report until after all parties have approved the T-Auth. By copying
from an unapproved T-Auth the necessary approvers are not able to access the T-Auth to approve it.




No, but the traveler or authorized user, can go to Employee Self Service&gt; Travel and Expenses&gt; Review Expense
History and look up all transactions for a specific employee, for a designated time period.
If the Refresh Per Diem Amount button is pressed before a date is entered in the date field, it does not populate the
amount. If the date is populated first it does. Select the date before calculating the amount




Yes, make sure a TAuth has been approved by the Project Manager before travel begins and before it is copied to an
Expense Report.




If someone in your department does not receive their paycheck through direct deposit (EFT) and is due a cash advance or
travel reimbursement, be sure to go and add their mailing address to personal information.
There is no method for someone to “sign” within OMNI. Whoever creates the TAuth will see the screens. If it’s the
traveler, then the audit trail will show it was their User ID that accepted the certification. If it was the travel rep, they are
accepting it on behalf of the traveler. If travel reps create a transaction on behalf of someone else, they are to save it and
have the traveler review and tell them it’s correct. They are also able to access the printable version of the transactions so
they can have the traveler sign a printed copy.




Prior to requesting a cash advance, make sure the Fund ID is saved in the traveler's employee profile.




Please fax travel expense receipts pages to 645-9501. Be very attentive to your dialing, as many calls are unfortunately
going to 644-9501, causing the owner of that line many distractions. Attach all receipts to an expense receipts page. If
they are on 8.5 x 11 sheets of paper you can reduce them or print the expense receipts page on legal size paper and tape
the receipt to that.
We'll no longer amend TAuths. Since they unencumber when copied to an Expense Report, there is no need.




Yes, with a written request from your Dean/Director/Department Head to the t-card administrator with justification as to
why increase/decrease is required and specific limits they are requesting for each level; single transaction, daily limit and
cycle limit. If the request is for a temporary change, the date the card limits are to return to normal is also required.




You can use the travel card to pay for hotel room charges (no incidentals), rental car, airline tickets, parking, taxi service,
and conference registrations.
Meals, catering, and room service charges are not allowed. Also, no commodities are allowed on the travel card, only
travel expenses.
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REGIS




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LIBRARY ID   Associated Department or Division
ADMIS        Admissions
ADVIS        Advising
CASS         CASS
EH&S         Environmental Health & Safety
FINAD        Financial Aid
HR           Human Resources
ITSVC        Information Technology Services
OBS          Office of Business Services
PAYRL        Payoll
PURCH        Purchasing
REGIS        Registrar
SPONS        Sponsored Research
TRAV         Travel and Expense
ABUSE           ABUSE




Account         Account




Activity        Activity




Activity Type   Activity Type
Administrative    Administrative
Personnel         Personnel




Analysis Groups   Analysis Groups




Analysis Types    Analysis Types




BLACKBOARD        BLACKBOARD
Breadcrumbs      Breadcrumbs




Browser          Browser




Budget Check     Budget Check




Budget Control   Budget Control
Chartfield       Chartfield




Chart of Accounts Chart of Accounts
(CoA)             (CoA)




Child            Child




Crystal          Crystal
Data Jack    Data Jack




Department   Department




DHCP         DHCP




Drill Down   Drill Down
Effective Date   Effective Date




EMail Clients    EMail Clients




Email Forwarding Email Forwarding




EmplID           EmplID
End User        End User




Ethenet cable   Ethenet cable
(Cat 5 cable)   (Cat 5 cable)




Ethernet        Ethernet




Firewall        Firewall
FSUID           FSUID




FSU SN or FSUSN FSU SN or FSUSN




Fund            Fund




Inquiry         Inquiry
Journal        Journal




Journal Line   Journal Line




Ledger         Ledger




Location       Location
MAC Address       MAC Address




Matching          Matching




Matching four-    Matching four-
way               way




Matching three-   Matching three-
way               way
Matching two-   Matching two-
way             way




nVision         nVision




OMNI (Online    OMNI (Online
Management of   Management of
Networked       Networked
Information)    Information)




Parent Node     Parent Node
Phase Type          Phase Type




Pre Encumbrance Pre Encumbrance




Principal           Principal
Investigator (PI)   Investigator (PI)




Project/Grant       Project/Grant
Project/Grant      Project/Grant
Budget             Budget




Project Location   Project Location




Project Phase      Project Phase




Project Team       Project Team
Project Type      Project Type




Purchase Order    Purchase Order
Reference         Reference




Purchasing (PO)   Purchasing (PO)
Module            Module




Resource          Resource
Category          Category
Resource Type   Resource Type




Role            Role




Routing         Routing




Schedule        Schedule
Ship To         Ship To




SPAM            SPAM




SpeedCode       SpeedCode




Sponsored       Sponsored Project
Project Manager Manager
Sponsored      Sponsored Project
Project Team   Team




SSH            SSH




Status Types   Status Types




Trees          Trees
Vendor Address    Vendor Address




Vendor Location Vendor Location




VPN - Virtual     VPN - Virtual
Private Network   Private Network




WEBMAIL           WEBMAIL
Workflow    Workflow




Worklist    Worklist




Worksheet   Worksheet
Email abuse is defined as the use of electronic mail to advertise unethically,
harass, annoy, or cause harm to the email recipient. Abuse can take the form
of bulk email, and email sent with the intent to slow productivity of, or cause
damage to, the recipient's system. It is a world wide problem and anyone
with an email address is vulnerable.
You may report abuse by forwarding a copy of the abusive email to
abuse@fsu.edu. You will need to first expand the headers of the offending
email prior to forwarding it to abuse@fsu.edu.
If it’s computer related, it doesn’t necessarily qualify it as abuse. Computer
hacking, email threats, computer theft, viruses, and spam are all serious
problems.                                                                            Glossary




Accounts are used to record and summarize financial transactions as assets,
liabilities, revenues, or expenditures. The university will use a six digit number
that combines the functionality of our present object code and general ledger
code. Examples:Assets (1 or 2 xxxxx) 120000 – Cash in Bank; Liabilities (3 or 4
xxxxx) 311000 – Accounts Payable; Net Assets (5xxxxx); 549000 –
Unrestricted Net Assets (i.e., Fund Balance); Revenues (6xxxxx) 671200 –
Sales of Services; Expenses (7xxxxx) 740501 – In-State Travel.                       Glossary




Activities represent the logical grouping of major tasks on a project. The
activities will be the construction steps (i.e. Planning, Construction, and
Equipment).                                                                          Glossary




Activity types work just like Project Types. Groups activities to facilitate
reporting. If activity types are assigned consistently throughout the projects,
you can analyze and report on all similar activities across all projects.
                                                                                     Glossary
Microsoft Exchange email accounts are available for all users with
EMPLOYEE status.

   You must email the Technology Services Help Desk at help@fsu.edu in
order to have the account created for you. You must have the following
information in the email: FSUID username>To access your admin email, you
may configure MS Outlook or another mail client to check your email. You
may contact Help Desk for assistance or go to (http://help.fsu.edu/FSUID-
Email/Email-Client-Setup) for instructions.

  You may also access your email from the web: http://admin.fsu.edu
                                                                                  Glossary




Analysis Groups help manage transactions (resource rows) by allowing you to
select groups of analysis types for viewing, reporting, and processing. “ACT” –
Actual Transactions, “ALL” –to individual resource/transaction Transactions
Analysis Types are assigned All Transactions, “BUD” – Budget rows to              Glossary
identify the different types of transactions in your system. The system assigns
this analysis type based on what transaction is being performed in the system
(i.e. – COM is assigned to POs coming from Purchasing). Manual addition of
resource lines requires manual addition of the analysis type (i.e. Adjustment
to Deferred Revenues would have an analysis type of BD4). There are certain
Analysis Types that are required by the system but new ones can also be
setup.

“ACT” – Actual Cost
“BUD” – Budget                                                                    Glossary
Blackboard is an online environment that is used to complement and
supplement both traditional and distance learning.
The FSU Blackboard website can be found at http://campus.fsu.edu
You access your Blackboard account/class information using your ACNS
account (garnet or mailer account) username and password. If you have
forgotten your password, you can reset your password by going to
http://campus.fsu.edu.
After changing password it should work in about an hour. If you have
forgotten your username please call the Technology Services Help Desk at
(850) 644-HELP.                                                                   Glossary
A term used for the page navigation path. Breadcrumbs appear as hyperlinks
that allow you to navigate between menu levels.                                     Glossary




An application program that searches the Internet, interprets language, and
presents the Web page. Internet Explorer and Netscape Navigator are
browsers. Click here to view system information for OMNI.                           Glossary




In commitment control, the processing of source transactions against control
budget ledgers, to see if they pass, fail, or pass with a warning. In short, this
determines whether or not a "project" or "department" has the available
budget for a specific transaction.                                                  Glossary




In commitment control, budget control ensures that commitments and
expenditures don't exceed budgets. It enables you to track transactions
against corresponding budgets and terminate a document's cycle if the
defined budget conditions are not met. For example, you can prevent a
purchase order from being dispatched to a vendor if there are insufficient
funds in the related budget to support it.                                          Glossary
A field that stores values for departments, accounts, funds, and other fields
that make up the chart of accounts                                               Glossary




The Chart of Accounts provides each business unit, fund, department,
program, project/grant, sub-class, and account with a unique identification
number and a common language for identifying FSU financial transactions.         Glossary




In OMNI Tree Manager trees, a child is a node or detail on a tree linked to
another, higher-level node (referred to as the parent). Child nodes can be
rolled up into the parent. A node can be a child and a parent at the same time
depending on its location within the tree. (Example: Sponsored Projects - the
"child budget" consists of the budget within a project's individual budget
categories while the "parent budget" is the total project budget.                Glossary




One of the reporting tools used by the OMNI system. Crystal is shorthand for
“Crystal Reports”.                                                               Glossary
A wall-mounted or desk-mounted connector for connecting to data cabling in
a building. Ethernet cables are used to connect a data jack to a computering
device.

                                                                                 Glossary




The ChartField that represents the financial management view of an
organization, similar to the FLAIR organization code. FSU will use a six digit
number.                                                                          Glossary




DHCP stands for "Dynamic Host Configuration Protocol".
                                                                                 Glossary




The act of moving from the summary to the detail. Drilling down presents the
data underlying any summarized form of information in OMNI.                      Glossary
A method of dating information in OMNI applications. You can predate
information to add historical data to your system, or postdate information in
order to enter it before it actually goes into effect. By using effective dates,
you don't delete values; you enter a new value with a current effective date.      Glossary




These are the programs used to check your email. They include Outlook,
Eudora, Netscape, Entourage, etc... Navigate this section
(http://helpdesk.fsu.edu/email/clients.html) to learn how to configure the
client application you are using. Windows and Macintosh instructions are
provided. another email account that you check on a regular basis, such as
If you have                                                                        Glossary
Hotmail or Yahoo, may find it easier to forward your Garnet or Mailer
account to that account. This will allow you to login to your primary account
and check both email inboxes. If your professor utilizes a class mailing list,
you will need to be mindful that some email systems treat class mailing list
messages as ‘bulk’ or ‘junk’ mail, and may not be viewable in your Inbox. If
you wish to forward your Garnet or Mailer email to an AOL account, please
see the latest status of FSU mail accounts being blocked by AOL.
*Email forwarding and vacation requests cancel each other out. If you
forward your email then put in a vacation notice, the forward will no longer
be active. If you put a vacation notice on your account, then forward it, the      Glossary




An EmplID is unique identification code for an individual associated with your
organization.                                                                      Glossary
Individuals who will directly depend on and use information contained in the
new system. End users will use OMNI for data entry, viewing sets of
information, running reports, managing business processes, etc.                Glossary




Category 5 cable, commonly known as Cat 5, is a twisted pair cable type
designed for high signal integrity. This type of cable is often used in
structured cabling for computer networks such as Ethernet.

                                                                               Glossary




Ethernet is a family of frame-based computer networking technologies for
local area networks (LANs). The name comes from the physical concept of the
ether (ether was the term used used in the 19th century to describe a
medium for the propagation of light). Ethernet is defined by a number of
wiring and signaling standards developed by the Institute of Electrical and
Electronics Engineers (IEEE)
                                                                               Glossary




a partition made of fireproof material to prevent the spread of a fire from
one part of a building or ship to another or to isolate an engine
compartment, as on a plane, automobile, etc.
Firewall software prevents network communication with harmful sources
                                                                               Glossary
Introduced Spring of 2004, the Florida State University Identity (FSUID) is a
unique identifier currently used for identification and authentication for
students, staff, faculty, and affiliates of the FSU.
Most University email access, electronic forms, and security logins require
the FSUID username and password.
The FSUID should not be confused with the FSUCard – a plastic photo ID card
with a unique sixteen-digit number, unrelated to the FSUID.                     Glossary




The FSU Security Number (FSUSN) is a new security number that is generated
for you automatically and that you should commit to memory, as in the near
future you could be asked for your FSUSN instead of your SSN as a method of
proving who you are.
The following link provides instructions on accessing your FSUSN
http://helpdesk.fsu.edu/FSUSN.htm                                               Glossary




Identifies the source of monies and will correspond to our present funds such
as E&G, C&G, Auxiliary, etc. (Example: 110 E&G-General Revenue; 310 Aux.-
Working Capital; 520 C&G-Federal)                                               Glossary




A OMNI capability that allows an end user to view certain information
defined by their security level that resides in the system based on a defined
set of criteria.                                                                Glossary
Accounting entries entered online or input from a feeder system (payables,
receivables, asset management, and so on) to the General Ledger. Consists of
a journal header and multiple journal lines, identified by the journal ID.       Glossary




A record storing one line of a double-sided, balanced entry for a given
journal. The sum of the monetary amounts for the journal lines in one journal
totals zero (debits = credits).                                                  Glossary




A set of posted balances that represent a set of books for a business unit.
OMNI General Ledger supports detail, multiple, and summary ledgers               Glossary




Locations enable you to indicate the different types of addresses—for a
company, for example, one address to receive bills, another for shipping, a
third for postal deliveries, and a separate street address. Each address has a
different location number. The primary location—indicated by a 1—is the
address you use most often and may be different from the main address.           Glossary
Short for Media Access Control (MAC) address, a hardware address that
uniquely identifies each device on a network. The hardware address is
provided by the manufacturer of the device, which consist of numbers and
letters which identify the device on the network.

Mac Addresses are made up of: Digits 0 through 9 and the Letters A through
F.
                                                                              Glossary




The process of applying system match control rules against vouchers,
purchase orders, and receiver documents, ensuring that an invoice being
entered reflects the amount ordered and received before it is approved for
payment. For sponsored projects, matching (also called Cost sharing) is the
portion of a budget not funded by the sponsoring agency but instead funded
by University or 3rd Party resources.                                         Glossary




The process of matching PO, Invoice, Receiver, and Inspection.                Glossary




The process of matching vouchers, purchase orders, and receipts.              Glossary
The process of matching vouchers and purchase orders.                             Glossary




A reporting tool that supports interactive, focused reporting with a querying
approach to accessing the database.                                               Glossary




OMNI is the system implemented at FSU in the ERP department. More
detailed information can be found here.                                           Glossary




A tree node linked to lower-level nodes or details that roll up into it. A node
can be a parent and a child at the same time, depending on its location within
the tree.                                                                         Glossary
Phase types are used to describe the phases of a project, “CONSTRUCTION” -
Construction; “SUBST COMPLE” –Substantial Completion.                          Glossary




The OMNI requisition process holds funds so that another requisition can not
request funds over a budgeted amount. When a requisition is turned into a
purchase order, those funds become encumbered, rather than pre-
encumbered.                                                                    Glossary




An individual who is directly responsible for the administration of a grant,
contract, or other sponsored project.
                                                                               Glossary




The ChartField used to capture and control projects or grant financial
transactions in a hierarchical structure across budget year, fund, and
departments.                                                                   Glossary
Can be established at different levels. Using project levels, users can establish
a structure that records and reports direct and indirect costs for each level.
Typcially sponsored project budgets will be controlled at the Direct and
Indirect cost level. Upon request, these budgets can be set to control at the
category (Salary, Expense, Equipment, Indirect) or lower levels.                    Glossary




Location where work is being completed, recorded to the building and floor.         Glossary




When dates are entered in a project schedule, it can be useful to know what
phase of the project those dates represent. The phases would represent the
project life cycle phases.                                                          Glossary




Assign people or roles that can access a project, including the Department
contact.                                                                            Glossary
Project types are identifiers for the purpose of grouping similar projects
together for reporting and analysis.                                             Glossary




A freeform field on the header limited to 30 characters. If requisitions were
being used, the system would populate this field with the requisition number.    Glossary




Purchasing (procurement) is the process of procuring goods and services
from vendors in order to continue business operations. The efficiency of an
organization's purchasing process has a direct and material affect on its
ability to control costs.                                                        Glossary




Resource Categories are optional fields and allow you to further differentiate
your resource rows to create the assets. The resource category will be used
to capture construction costs applicable to the assets created by the project.   Glossary
Resource Types are used to further identify the transactions and will identify
values such as Professional Fees, Inspections, General Construction and
Equipment.                                                                        Glossary




A role is a class of users who perform the same type of work, such as clerks or
managers. Your business rules typically specify what user role needs to do an
activity. (e.g. AP Clerk, Receiver, etc.).                                        Glossary




Connects activities in OMNI Workflow. Routings specify where the
information goes and what form it takes—email message, electronic form, or
worklist entry.                                                                   Glossary




The schedule line on the purchase order identifies an item and scheduled ship
quantity that may be different from the requested quantity due to item
availability or shipping needs.                                                   Glossary
The shipping location in purchase orders that indicate where the vendor
brings the goods.                                                             Glossary




Unsolicited Bulk Email (UBE); Unsolicited Commercial Email (UCE).             Glossary




The SpeedCode functionality is a University customization of the OMNI
SpeedCharts and SpeedTypes delivered functionality, to ease data entry of
the OMNI ChartFields – Department, Fund, Account Code and Project.
Generally, the SpeedCode, along with an Account, is used to enter the
accounting distribution information on transactions in OMNI.                  Glossary




An individual to whom the PI has delegated the authority for the fiscal and
administrative management of the sponsored project.                           Glossary
The group of individuals who will have access to the project/grant data within
OMNI.                                                                             Glossary




SSH File Transfer Client is an encrypted telnet-like program that if configured
correctly can be used easily by anyone.
                                                                                  Glossary




Status Types provide information about the status of projects and they also
control entry. For each Status you define, you can determine by analysis type
whether the OMNI feeder applications will be warned or prevented from
posting to a project with that status.                                            Glossary




The graphical hierarchy in OMNI systems that displays the relationship
between all accounting units (for example, corporate divisions, projects,
reporting groups, account numbers) and determines roll-up hierarchies.            Glossary
Any address belonging to a vendor, regardless of whether it is an “order
from”, “remit to”, etc. They are tied together via vendor location.             Glossary




A way to link default pricing, order and remit addresses together with a
description.                                                                    Glossary



Virtual Private Network (VPN) is a technology service that secures users
remote computer access to and from FSU resources. The software that runs
the VPN pushes sets of rules out to tell the VPN what it can do, where it can
go, which way to go, provides user authentication, encryption, tunneling and
so on. An example of tunneling is once the user is logged in to the VPN the
VPN creates a tunnel which protects user data as the data moves from one
place to another remotely.
                                                                                Glossary

    WEBMAIL
      Webmail is an online interface used to access various email accounts
provided by various university departments. Checking your mail using
Webmail is simple:
      1. Enter your username (FSUID).
      2 Enter your password.
      3. Click Login.
      For more information on Webmail, see http://webmail.fsu.edu . If you
have difficulty accessing your webmail account (JES), please contact the
Technology Services Help Desk by email help@fsu.edu or 644-HELP.                Glossary
The collection of tasks that involve several steps and several people working
together to complete a business process. Workflow electronically routes
purchase orders requiring approval to the right individuals with the proper
authority at the right time. For example, one person entering PO's, another
person approving PO's, and then a third person dispatching PO's to vendors.     Glossary




The automated “to do” list which Workflow creates. From the worklist you
can directly access the pages you need to perform the next action, and then
return to the worklist for another item. (Example: A list of the purchase
orders a person (or a group of people) needs to approve. When a Purchase
order is routed to an approver, it is then placed on their worklist.)           Glossary




A tool used to apply payments and maintain individual customer accounts.
Also, it can be used to make adjustments to an account or transfer items to
another account.                                                                Glossary
Summary                                              Keywords




How can I create or use my Admissions FSUID?         How can I create or use my Admissions FSUID?
I entered the wrong name while setting up the        I entered the wrong name while setting up the
FSUID or I need to update my application with my     FSUID or I need to update my application with my
new name. What can I do?                             new name. What can I do?




If I saved my application, and I can't remember my   If I saved my application, and I can't remember
login information, how can I receive help with       my login information, how can I receive help with
that?                                                that?
What do I need to know about admissions?             What do I need to know about admissions?
Where can I apply online at FSU?                     Where can I apply online at FSU?
Solution Details
Each prospective student will need to obtain a FSUID using this form: FSUID Creation
This FSUID will be your email address that you choose to submit your application with. Be sure to
remember which email you used.
If you have forgotten or need to change your FSUID that you used in your application, please go to the
following link: https://admissions.fsu.edu/IS/help/fsuid.cfm

You can complete the application, then contact the Office of Admissions at 850-644-6200 and ask them
to update the student’s record. Admissions will require official documentation.
If you are applying for admissions, your FSUID will be the full email address that you entered for the
application. If you have forgotten this address or would like to change it please call the IT Help Desk
listed below.
Please Contact the IT Help Desk at 644-(HELP) 4357
Hours of Operation:
Monday-Friday 8am - 6pm (Observing all University Holidays)
Click this link to go directly to Admissions FAQs: http://admissions.fsu.edu
Go to admissions.fsu.edu
Library_ID




ADMIS


ADMIS




ADMIS
ADMIS
ADMIS
Summary                                         Keywords
How can I receive information on advising for   How can I receive information on advising for
undergraduates?                                 undergraduates?
What do I need to know as an advisor or an      What do I need to know as an advisor or an
administrator?                                  administrator?
Solution Details

Click here for advising for undergraduates here: http://advisingfirst.fsu.edu/faq.html

Click here for FAQ's: http://registrar.fsu.edu/services/staff/advisors.htm
Library_ID

ADVIS

ADVIS
Summary                                             Keywords


Can anyone request changes to intrusion alarm,      Can anyone request changes to intrusion alarm,
card access, and/or CCTV configurations?            card access, and/or CCTV configurations?




How long does it take to process a change to an     How long does it take to process a change to an
existing security application?                      existing security application?




I am the Department Security Representative and I am the Department Security Representative and
have been told by a card holder who should have have been told by a card holder who should have
access that his/her card is not working.        access that his/her card is not working.




                                                If an employee/student has security access
If an employee/student has security access      problems or questions, whom should the
problems or questions, whom should the contact? contact?




I submitted a repair request for security           I submitted a repair request for security
application(s). How long before it will be attended application(s). How long before it will be
to?                                                 attended to?




My department has placed an order for an            My department has placed an order for an
estimate for a security application. When will we   estimate for a security application. When will we
receive the estimate?                               receive the estimate?
My FSU Card is not working (unlock the door)   My FSU Card is not working (unlock the door)
when I swipe my card through the card swipe    when I swipe my card through the card swipe
reader - what is the problem?                  reader - what is the problem?




What about new employees, terminations,        What about new employees, terminations,
transfers to other departments and employees   transfers to other departments and employees
who have lost their card?                      who have lost their card?
What is a security access control system?            What is a security access control system?
What is CASS?                                        What is CASS?




What services does CASS offer?                       What services does CASS offer?


When I swipe my FSUCard, the green light on the      When I swipe my FSUCard, the green light on the
gray card swipe readers flashes and the LCD panel    gray card swipe readers flashes and the LCD panel
displays "ACCESS GRANTED"- what does this            displays "ACCESS GRANTED"- what does this
indicate?                                            indicate?

When I swipe my FSUCard thru the gray card swipe     When I swipe my FSUCard thru the gray card
readers, the red light on the card swipe reader is   swipe readers, the red light on the card swipe
illuminated and the LCD panel says "ACCESS           reader is illuminated and the LCD panel says
DENIED"-what does this indicate?                     "ACCESS DENIED"-what does this indicate?
CARD ACCESS SYSTEM - Common Terms           CARD ACCESS SYSTEM - Common Terms




CARD ACCESS SYSTEMS - Typical componenets   CARD ACCESS SYSTEMS - Typical componenets
CLOSED-CIRCUIT TELEVISION (CCTV) SYSTEM -    CLOSED-CIRCUIT TELEVISION (CCTV) SYSTEM -
Common Terms                                 Common Terms




CLOSED-CIRCUIT TELEVISION (CCTV) SYSTEMS -   CLOSED-CIRCUIT TELEVISION (CCTV) SYSTEMS -
Typical components                           Typical components




INTRUSION ALARM (BURGLAR) SYSTEMS -          INTRUSION ALARM (BURGLAR) SYSTEMS -
Common terms                                 Common terms
INTRUSION ALARM (BURGLAR) SYSTEMS - Typical   INTRUSION ALARM (BURGLAR) SYSTEMS - Typical
components                                    components




Who pays for bluelights?                      Who pays for bluelights?
Solution Details

No. Each department that utilizes one or more of these security systems has a designated Department
Security Representative through whom any requests for changes must be made. The Department
Security Representative is kept apprised of proper procedures for requesting changes.

Most general requests, such as changing the times of alarms, locking/unlocking doors, adding clearance
authorization for individual access, take less than 24 hours to process. More complicated requests, such
as adding or deleting security components are treated as orders and may take up to 6 weeks from the
time an estimate is accepted until the time on-site work begins.
Have you verified with CASS that the individual has appropriate clearance(s) assigned? Is the individual’s
card working at other locations? If so, it is probably an equipment failure. Report the area(s) in an ITS
repair request and state that the user’s card is working at other locations.
Are other people who have authorization also experiencing problems at the same areas? If so, it is
probably an equipment failure. Report the area(s) in an ITS repair request and state that multiple users
are having problems.
If equipment failure is not indicated, the individual should be told to have their card checked at the FSU
Card Center.




1.All problems should first be reported to the appropriate departmental security access representative.
2.If the departmental security access representative cannot resolve the questions/problems, then the
departmental representative should contact Information Technology Services Customer Care at 644-
4357, it-help@fsu.edu, or after hours contact FSU Police Department at 644-1234.
3.If a card holder wants security access authorization and bypasses his departmental security access
representative and calls directly, she/he will be referred to the departmental representative – and the
departmental representative will be subsequently notified of this person’s request

Repairs are prioritized based on the security of the area. If the area cannot be secured, the repair is
handled within 24 hours. Temporary techniques may be utilized to secure the area if required parts are
not immediately available. Other repair requests for issues that do not affect the security of the area
are usually completed within 2 business days. However, if required parts are not immediately available,
this time frame may be lengthened up to 2 weeks, based on the availability of parts. Most critical
security parts are kept in stock for emergency repairs.

Estimates are typically delivered to the customer within 2 weeks of the site evaluation. The site
evaluation is scheduled as soon after receiving the order as is feasible and convenient for the customer
and usually includes members of CASS as well as FSUPD. If your estimate will take longer than 2 weeks
to prepare, you will hear from CASS as to the issues that are hindering preparation of the estimate, and
you will be given an alternative anticipated date of delivery.
A. The card is not being swiped properly.
1. When holding the card vertically, the picture should be on the top left – the magnetic stripe will be
on the furthest side from you
2. Place the bottom of the card at the top of the slot/groove on the right side of the gray card swipe
reader located on the wall/post near the door.
    3. Insert the card into the slot/groove of the card swipe reader.
    4. Gently pull the card down thru the slot/groove reader. If you swipe too fast or too slow this may
    cause problems. Treat it as you would a credit or debit card machine.
B. The card is being swiped on an angle and pulled out before it is completely through the card swipe
reader.
C. The card holder has not been authorized to have access by the appropriate departmental security
representative. If you believe you should have access contact the department security representative
who is usually someone in your Dean, Director, or Department Head’s office.
D. The card holder received a new card (new employee or lost card being replaced) the same day she/he
is trying to swipe the card for access – it takes one day to activate a newly issued card even when the
card is a replacement of a lost card. If an emergency or sensitive situation exists, contact your
department security representative
E. The card swipe reader could be malfunctioning. Report problems to your department security
representative, or after hours to FSU Police Department at 4-1234.
F. If none of the above reasons for malfunction apply the magnetic stripe on the back of the FSUCard is
probably damaged. Sometimes damage is obvious, as in a visible scratch, but sometimes it is not. The
card holder should go to the FSUCard Office (1st floor of Parking Garage on Woodward street next to
SunTrust) and have the card checked. If it is damaged,haveCard centermade (no chargecardcard). Call the
A.New employees must go to the FSUCard Office and the a FSUCard will issue a new for – which is
FSUCard Center for specific instructions on documentation that must be presented to obtain the
FSUCard. The employee will be automatically entered into the security access system the night
following acquisition of the card. The departmental security representative must send written
authorization to the ITS Security Administrator stating the days/times when this cardholder is authorized
for access, the clearance codes to be assigned, and the name and last eight (8) digits of the FSUCard
number. ALL departmental authorizations MUST be in writing (e.g., memo, fax, or email) by the
departmental security representative and a confirmation will be returned when the person(s) has been
entered in the security access system.
B. Department security representatives are responsible for notifying CASS when employees have left
their department and need access removed.
C.Students who are no longer considered a "current" student will be automatically deleted from the
security system. If a cardholder is both a student and OPS employee, she/he will be automatically
deleted from the security system when he is not a student and not an OPS employee. If the cardholder
remains one (student) or the other (employee), she/he will not be automatically deleted from the
security system.
D.Employees transferring to other departments should notify the security administrator to delete the
clearance access for this person in the previous job. The department security representative in the
department to which the individual is transferring should authorize access for this person at the new
Access control is any mechanism that controls passage into or out of an area. The FSU access control
system, utilizes hardware and software to automate the process of locking and unlocking doors on
schedules, arming and disarming areas on schedule, and assigning access to areas for individuals during
specific times and dates. This enhances security by eliminating keys and by providing the ability to
monitor the security status of doors and areas. The FSUCard is used to gain access once the required
access has been authorized in the access control system.
CASS stands for Campus Access & Security Services

Intrusion Alarm Systems – also known as Burglar Alarm Systems; monitored by FSUPD; installation,
maintenance, repair, and programming by CASS
Campus Card Access Systems –FSU Card for access to restricted areas; monitored by FSUPD; installation,
maintenance, repair, and programming by ITS CASS.

Closed Circuit Television (CCTV) – also known as security camera surveillance; NOT monitored by FSUPD;
service includes DVR recording services and access to live and archived video; installation, maintenance,
repair, and programming by ITS CASS.

Emergency Phone Program – emergency bluelights, elevator phones, and residence hall ring-down
phones; occasional installation, and all maintenance, repair, and programming by ITS CASS.
This indicates the card holder has been granted access and the door has unlocked. The card holder can
now pull the door handle and the door will open. Note, the door does not automatically open; it
automatically unlocks so it can be manually opened. Building perimeter (outside) doors remain unlocked
for 90 seconds. All other doors with card access remain unlocked for 30 seconds. Failure to allow the
secure door to shut completely within this time frame will result in an alarm to the FSUPD and ITS
Security Administrator.




This indicates the door will not unlock because of a FSUCard misread (not swiping card correctly or bad
card) or the card holder has not been authorized for access. See more details above.
Common terms pertaining to card access security systems.
1. Armed State – A programmed state of a security component which allows the generation of an alarm
in the event of a security breach. Armed state times are subject to the University Standard Card Access
Arming and Disarming Policy as stated below.
2. Disarmed State – A programmed state of a security component which ignores events that may or
may not be related to a security breach. While in a disarmed state, no alarms are presented to alarm
monitoring stations. Disarmed state times are subject to the University Standard Card Access Arming
and Disarming Policy as stated below.
3. Alarm Shunt – a pre-defined programmable period of time when alarms are NOT sent to the
monitoring station due to a legitimate, authorized entry into or exit from an area which is in an armed
state. Shunt times are subject to the University Standard Shunt Time Policy as stated below.
4. Door Forced Open Condition – A condition which, when a door is armed, generates a security breach
alarm to the FSUPD alarm monitoring station. This condition will occur at a monitored door if it is
opened without presentation of a valid authorized card, such as through the use of a key or an actual
breaking and entering.
5. Door Held Open Condition – A condition which, when a door is armed, generates a security breach
alarm to the FSUPD alarm monitoring station. This condition will occur at a monitored door if the door is
left open for a period which exceeds the programmed alarm shunt time.
Typical components – Software programming which defines where and when a card may be used to:
6. Clearance Codes and/or capabilities of card access control systems include, but are not limitedto
1. Card readers – Devices by which access is granted or denied depending on authorized clearance code
assignments to individual cardholders.
2. Request to exit motion detectors – Devices which shunt alarms to allow legitimate egress from
monitored areas.
3. Motion detectors – Devices which detect motion within an area when the area is armed and
monitored.
4. Glass break detectors – Devices which detect breakage of glass such as that which would occur if a
window were broken to gain unauthorized access to an area.
5. Sirens/Sounders – Devices which emit loud audible sounds for the purpose of alerting personnel that
a security breach has occurred. Such devices may also be placed to deter inappropriate use of “exit-
only” doors or to alert personnel to a door held open condition.
6. System-controlled automatic door locking and unlocking – Programming of the card access
centralized software to automatically lock or unlock doors pursuant to defined schedules and/or as a
result of special department requests.
7. System-controlled arming and disarming – Programming of the card access centralized software for
the purpose of generating security breach alarms which are monitored by the FSUPD (armed) or
preventing security breach alarms (disarmed) .
Common terms pertaining to CCTV security systems:
1. University Enterprise Video Network – a secure network owned by the University over which video is
transmitted, the end point of which is a digital video recorder (DVR) on which video is
captured/recorded.
2. Archived Video – Recorded video up to 30 days in the past which may be accessed for viewing or
downloading to DVD.
3. Frames per second – the number of photographs taken during one second of time. The university
standard is 6 frames per second.
4. Recording on motion – the University standard is to record on motion only. When no motion is
detected, no video is captured and recorded.
5. Archived video storage – Video which is captured and retained for viewing on the centralized
enterprise video network digital recording device(s).
6. Home Area – The view to which a PTZ camera returns after a predefined period of time after it has
not been moved to an alternative view.


Typical components and/or capabilities of CCTV security systems include, but are not limited to:
1. Fixed Cameras – Cameras which are mounted and permanently focused on a given area
2. Pan-Tilt-Zoom (PTZ) Cameras – Cameras which are mounted, focused on a given area as the “home”
area, but which users can move (pan/tilt/zoom) to observe and record other areas within the range of
the camera.
3. Digital video recorders – Head-end equipment owned by the University and maintained at the
Information Technology Services which stores recorded video.
4. Camera Web access – the means through which owners of cameras may view live or archived video
from their cameras. Archived video is provided for the immediate past 30 days.
5. “Dummy” Cameras – Camera shells mounted to provide the illusion of video surveillance.
Common terms pertaining to intrusion/burglar security systems.
1. Armed State – A programmed state of a security component which allows the generation of an alarm
in the event of a security breach. While in an armed state, alarms are presented to alarm monitoring
stations.
2. Disarmed State – A programmed state of a security component which ignores events that may or
may not be related to a security breach. While in a disarmed state, no alarms are presented to alarm
monitoring stations.
3. Locally-controlled – Intrusion/burglar alarm systems are locally controlled at the site of the system
through commands entered into user-accessible keypads.
4. Alarm delay period – A period of time (typically 60-seconds) pre-programmed into the intrusion
alarm system which gives the user time to:
a. Exit the area after arming without setting off an alarm;
b. Enter the area and disarm the system without setting off an alarm.
5. False Alarms – Alarms which are generated due to misuse of intrusion alarm systems rather than by
actual security breaches of areas.
6. Excessive false alarms – Alarms generated due to misuse of systems which result in an on-site visit by
the FSUPD or its representative, and occur in excess of 5 times in any 90-day period of time.
Typical components and/or capabilities of intrusion/burglar alarm security systems include, but are not
limited to:
1. Control Panels – Controllers installed at the same site as the other security components in a secure
area such as a telecommunications closet or other inaccessible area which facilitate the communications
of alarm events to the monitoring station via analog telephone line communications.
2. Keypads – Devices through which the area or specific components can be armed or disarmed as
needed.
3. Motion detectors – Devices which detect motion within an area where no motion should be
occurring due to the armed state of the area.
4. Glass break detectors – Devices which detect breakage of glass such as that which would occur if a
window were broken to gain unauthorized access to an area.
5. Sirens/Sounders – Devices which emit loud audible sounds for the purpose of alerting personnel that
a security breach has occurred.
Departments. A portion of the Emergency Phone Fee, added to each phone, is used to cover the cost
incurred for maintaining the Blue Lights.
Please view the cost here:http://its.fsu.edu/Communications/Emergency-Blue-Light-Telephones-
EBLT/Rates2
Library_ID




CASS




CASS




CASS




CASS




CASS




CASS
CASS




CASS
CASS
CASS




CASS




CASS




CASS
CASS




CASS
CASS




CASS




CASS
CASS




CASS
Summary                                           Keywords

How can I receive an FSU Alert if I'm NOT a       How can I receive an FSU Alert if I'm NOT a
Student, Faculty, or Staff member that does not   Student, Faculty, or Staff member that does not
have an FSUID?                                    have an FSUID?
Solution Details

Go to this website for details:
http://safety.fsu.edu/EmergencyManagement/fsualert-reg.html
If you have any questions, please contact the IT Help Desk at 644-HELP(4357) or it-help@fsu.edu
Library_ID




EH&S
Summary                                          Keywords
What is FERPA?                                   What is FERPA?

What do I need to know about Disbursements?      What do I need to know about Disbursements?
What do I need to know about work study?         What do I need to know about work study?
What type of questions does the Financial Aid    What type of questions does the Financial Aid
Officers ask students?                           Officers ask students?
What types of questions do students ask about    What types of questions do students ask about
Financial Aid?                                   Financial Aid?
What do I need to know about Student Financial   What do I need to know about Student Financial
Services?                                        Services?
Solution Details
Click here for FAQ's on FERPA: http://registrar.fsu.edu/ferpa/apdefault.html

Click here for Disbursement FAQ's: http://financialaid.fsu.edu/saveatrip/disburse.html
Click here for FAQ's on work study: http://financialaid.fsu.edu/saveatrip/workstudy.html

Click here for FAQ's: http://financialaid.fsu.edu/saveatrip/questions.html

Click here for FAQ's: http://financialaid.fsu.edu/saveatrip/faq.html

Please refer to Student Financial Services FAQ's here: http://www.sfs.fsu.edu/faq.html
Library_ID
FINAD

FINAD
FINAD

FINAD

FINAD

FINAD
Summary                                            Keywords


I think my employee email address for OMNI         I think my employee email address for OMNI
workflow is wrong. How can I get this corrected?   workflow is wrong. How can I get this corrected?
Can a Department Representative submit one         Can a Department Representative submit one
ePAF with funding from two different               ePAF with funding from two different
departments, or do they have to be submitted       departments, or do they have to be submitted
separately?                                        separately?




How are the ePAF approval names acquired? Are      How are the ePAF approval names acquired? Are
they the same approver names as were used in       they the same approver names as were used in
Easy?                                              Easy?
How can I use Manager Self Service to change       How can I use Manager Self Service to change
someone's appointment from hourly rate to          someone's appointment from hourly rate to
annual salary rate on a e-PAF?                     annual salary rate on a e-PAF?




How does electronic approval & routing work for    How does electronic approval & routing work for
HR transactions?                                   HR transactions?

How do I calculate/indicate/view a total stipend   How do I calculate/indicate/view a total stipend
amount? (All I can see is the bi-weekly rate and   amount? (All I can see is the bi-weekly rate and
something that looks like an annual salary, even   something that looks like an annual salary, even
for non-salaried employees.)                       for non-salaried employees.)
How do we terminate current employees in the      How do we terminate current employees in the
OMNI system?                                      OMNI system?
                                                  How to calculate salary decreases? Example:
How to calculate salary decreases? Example:       Current hourly rate $13.32, employer rate of pay
Current hourly rate $13.32, employer rate of pay will decrease to $11.55. How to make the
will decrease to $11.55. How to make the change? change?
I am having trouble updating my ePAF information. I am having trouble updating my ePAF
It is reverting to the information that was       information. It is reverting to the information
previously entered.                               that was previously entered.

I am seeing multiple lines of the ePAF when using     I am seeing multiple lines of the ePAF when using
the “View ePAF status.” Why is this?                  the “View ePAF status.” Why is this?

I am trying to create a e-PAF to change funding on I am trying to create a e-PAF to change funding
several employees. I want to be able to select     on several employees. I want to be able to select
Chartfield 3 and create reports from it.           Chartfield 3 and create reports from it.




I am unable to calculate epaf salary figure. I have   I am unable to calculate epaf salary figure. I have
tried several times to enter a change or              tried several times to enter a change or
reappointment via epaf. Everything goes OK until      reappointment via epaf. Everything goes OK until
we get to salary. I've tried 100% annual, but get     we get to salary. I've tried 100% annual, but get
an error; I tried the actual %, but get error, etc.   an error; I tried the actual %, but get error, etc.
Is the employee supposed to sign an ePAF?              Is the employee supposed to sign an ePAF?




I want to create a e-PAF to change funding on          I want to create a e-PAF to change funding on
several employees. I want to select Chartfield 3       several employees. I want to select Chartfield 3
and create reports from it. Can I do this?             and create reports from it. Can I do this?




On the EPAF an employee that has split funding         On the EPAF an employee that has split funding
that is full time is showing up as part time and the   that is full time is showing up as part time and the
annual salary is based on a portion of their FTE. Is   annual salary is based on a portion of their FTE. Is
this going to be corrected?                            this going to be corrected?

When pulling up an EPAF on XXXXX only his record       When pulling up an EPAF on XXXXX only his
2 shows up(which is correct). But when entering        record 2 shows up(which is correct). But when
his EmplId to record time, records 0,1 and 2 come      entering his EmplId to record time, records 0,1
up. I have checked Workforce Admin and it says         and 2 come up. I have checked Workforce Admin
record 0 and 1 have both been terminated, so why       and it says record 0 and 1 have both been
am I able to pull them up on the Record time           terminated, so why am I able to pull them up on
page?                                                  the Record time page?


Where can I find the new pPAF form?                    Where can I find the new pPAF form?




Who must approve Personnel Appointments that           Who must approve Personnel Appointments that
will be charged to a Project?                          will be charged to a Project?
Are we supposed to use eRecruit for new (non-           Are we supposed to use eRecruit for new (non-
FWS) OPS undergraduates?                                FWS) OPS undergraduates?
For an OPS job posting, will the authorizer be          For an OPS job posting, will the authorizer be
identified as employee's supervisor? If a               identified as employee's supervisor? If a
department is recruiting for a position that will be    department is recruiting for a position that will be
filled by multiple applicants that are NOT              filled by multiple applicants that are NOT
supervised by the authorizer, do the supervisors        supervised by the authorizer, do the supervisors
need to be designated as authorizers? If so, would      need to be designated as authorizers? If so,
we need to post the position with multiple job          would we need to post the position with multiple
reqs?                                                   job reqs?

For one position we are recruiting for multiple         For one position we are recruiting for multiple
positions - we have hired several so far and have       positions - we have hired several so far and have
completed the hire preparation. Why are the             completed the hire preparation. Why are the
employees we've hired still showing in Interview        employees we've hired still showing in Interview
Evaluation Summary?                                     Evaluation Summary?

How can I review job references on an applicant?        How can I review job references on an applicant?




How can I schedule an Applicant for Interview?          How can I schedule an Applicant for Interview?


How can I select eligible applicants for an interview   How can I select eligible applicants for an
in OMNI?                                                interview in OMNI?
I am having problems accessing eRecruit. A blank        I am having problems accessing eRecruit. A blank
screen will appear when I try to access the “apply      screen will appear when I try to access the “apply
for jobs/search for jobs” page.                         for jobs/search for jobs” page.




What is an Originator? What is an Authorizer?           What is an Originator? What is an Authorizer?
What is Employment and Recruitment?                     What is Employment and Recruitment?
Who is my Recruiter in HR?                          Who is my Recruiter in HR?

Why don't we use eRecruit for new OPS               Why don't we use eRecruit for new OPS
graduates? (The blue matrix given out at training   graduates? (The blue matrix given out at training
says to use a pPAF.)                                says to use a pPAF.)




How do I attach an error message print screen to a How do I attach an error message print screen to
help ticket?                                       a help ticket?

TIN number must be 9 characters in length.          TIN number must be 9 characters in length.
(9000,204)                                          (9000,204)


As a terminated employee, how long do I have        As a terminated employee, how long do I have
access to OMNI to view my W-2 and other             access to OMNI to view my W-2 and other
information after I leave FSU?                      information after I leave FSU?

Can Dept Reps update dept employees' campus       Can Dept Reps update dept employees' campus
address, phone, etc? I was not able to update any address, phone, etc? I was not able to update any
information for employees; I have view-only       information for employees; I have view-only
access.                                           access.
                                                  Cannot print resumes attached to job
Cannot print resumes attached to job applications applications




How can you identify who in your department is      How can you identify who in your department is
set up as HR Department Rep?                        set up as HR Department Rep?

How does HR data was interact with the grants       How does HR data was interact with the grants
module in financials? Is the information that is    module in financials? Is the information that is
submitted by faculty during the application         submitted by faculty during the application
process (publications, accomplishments, etc) that   process (publications, accomplishments, etc) that
needs to become a part of a proposal going to be    needs to become a part of a proposal going to be
automatically populated from HR?                    automatically populated from HR?
How do I change my personal information such as How do I change my personal information such as
E-mail address in OMNI?                         E-mail address in OMNI?

How do I download Spreadsheets from OMNI?            How do I download Spreadsheets from OMNI?

How do I look up funding for individuals?            How do I look up funding for individuals?

How do I request a change to the Manager or          How do I request a change to the Manager or
Representative listed for my department?             Representative listed for my department?


How do I save Queries as Favorites?                  How do I save Queries as Favorites?




How do I save the navigation to pages that I go to   How do I save the navigation to pages that I go to
often as Favorites?                                  often as Favorites?
How do I set up an alternate user in OMNI to         How do I set up an alternate user in OMNI to
receive my E-mail notifications in OMNI while I am   receive my E-mail notifications in OMNI while I
away?                                                am away?




I need a place to look up category codes and cross   I need a place to look up category codes and
reference the correct account codes and              cross reference the correct account codes and
descriptions. Is there a way to do this within       descriptions. Is there a way to do this within
OMNI?                                                OMNI?




Is there a way to view employee leave balances as Is there a way to view employee leave balances
a department manager?                             as a department manager?

My Employee Self Service Guide has a section for     My Employee Self Service Guide has a section for
"Supplemental" job aids. Where can I get those?      "Supplemental" job aids. Where can I get those?




 My employment with FSU ends soon. Where do I My employment with FSU ends soon. Where do
find the termination forms for computer system I find the termination forms for computer system
access?                                        access?
My vacation accrual was wrong on my paycheck.        My vacation accrual was wrong on my paycheck.


Several centers have time entered under one          Several centers have time entered under one
certifying number by time and leave coordinators,    certifying number by time and leave
but others prefer to use Employee Self Service.      coordinators, but others prefer to use Employee
Does unit signify the current certifying number or   Self Service. Does unit signify the current
the OMNI Dept. ID?                                   certifying number or the OMNI Dept. ID?

The "Funding Begin Date" is always set to today's The "Funding Begin Date" is always set to today's
date. How can I be sure that my appointments are date. How can I be sure that my appointments
correct?                                           are correct?
                                                   The leave accruals were incorrect for some of my
The leave accruals were incorrect for some of my employees during pay period N. How can I fix
employees during pay period N. How can I fix this? this?




The OMNI system is locking up on me, but only        The OMNI system is locking up on me, but only
when I am using one particular computer.             when I am using one particular computer.




The OMNI system locks up ever since I installed a    The OMNI system locks up ever since I installed a
browser search bar.                                  browser search bar.
[Ticket #: 686-4013376] trouble exporting queries        [Ticket #: 686-4013376] trouble exporting queries
to excel - When I click 'run to excel' on a query, the   to excel - When I click 'run to excel' on a query,
query is run but the data is shown in a browser          the query is run but the data is shown in a
window. Excel is not opened so the functions of          browser window. Excel is not opened so the
excel are not available.                                 functions of excel are not available.




What does the role name "FSU_SS_MANAGER"                 What does the role name "FSU_SS_MANAGER"
mean and how is it determined?                           mean and how is it determined?




What is the difference between a Department              What is the difference between a Department
Manager and a Department Representative?                 Manager and a Department Representative?




Where can HR dept reps update their                      Where can HR dept reps update their
department's employee's personal and campus              department's employee's personal and campus
address/phone information?                               address/phone information?




Where can we view an employee's actual start             Where can we view an employee's actual start
date?                                                    date?

Is there a mobile version for OMNI?                      Is there a mobile version for OMNI?
Can A&P employees earn over 40 hours of payable         Can A&P employees earn over 40 hours of
time per week?                                          payable time per week?
Can comp time earned be used in the same pay            Can comp time earned be used in the same pay
period?                                                 period?

Can Punch Reporters create exceptions?                  Can Punch Reporters create exceptions?

                                                        Department Rep Time Entry - To ensure accuracy
Department Rep Time Entry - To ensure accuracy I        I would like to suggest that the current pay
would like to suggest that the current pay period       period appear for all employees under manager
appear for all employees under manager self             self service. When I enter time for anyone (other
service. When I enter time for anyone (other than       than myself) the pay period date defaults to the
myself) the pay period date defaults to the month       month of January. Therefore, for each person I
of January. Therefore, for each person I have to        have to change the date. Please consider
change the date. Please consider changing the           changing the default to initially reveal the current
default to initially reveal the current pay period to   pay period to ensure accuracy and efficiency.
ensure accuracy and efficiency. Thanks.                 Thanks.


Does everyone need approval through OMNI Time Does everyone need approval through OMNI
and Labor?                                    Time and Labor?

Employees that have been terminated are still    Employees that have been terminated are still
showing up in our Time and Labor Security Group. showing up in our Time and Labor Security
How do I get them removed?                       Group. How do I get them removed?


For exempt employees that work hours beyond             For exempt employees that work hours beyond
their schedule, what is the best way to report          their schedule, what is the best way to report
that? Do we just override the hours worked for          that? Do we just override the hours worked for
that day?                                               that day?

                                               How do Department Reps enter PPERs into
How do Department Reps enter PPERs into OMNI, OMNI, when the time being entered is for
when the time being entered is for information information that was originally entered through
that was originally entered through HRMS?      HRMS?

How does an employee know if their supervisor           How does an employee know if their supervisor
has approved their time?                                has approved their time?




How do I print pay and leave reports?                   How do I print pay and leave reports?
How should I enter/approve Federal Work Study       How should I enter/approve Federal Work Study
hours?                                              hours?




I cannot print timesheets properly using Business   I cannot print timesheets properly using Business
Objects.                                            Objects.


I can't seem to find e-Time in the system. I have   I can't seem to find e-Time in the system. I have
tried Employee Self-Service and Manager Self-       tried Employee Self-Service and Manager Self-
Service and I can't figure how to get in.           Service and I can't figure how to get in.




I do the time entry for my department. Then I am    I do the time entry for my department. Then I
the one to "approve"-- Please explain to me the     am the one to "approve"-- Please explain to me
need for a two step process.                        the need for a two step process.
If the supervisor does not approve leave entered    If the supervisor does not approve leave entered
by an employee by the deadline, will the employee   by an employee by the deadline, will the
be paid for that time?                              employee be paid for that time?
If we use time clocks for punch timers, can the If we use time clocks for punch timers, can the
Time & Labor Coordinator do entry once per week Time & Labor Coordinator do entry once per
or at end of biweekly?                          week or at end of biweekly?




I have employees in my TL security group that         I have employees in my TL security group that
don’t belong or are in the wrong group. What can      don’t belong or are in the wrong group. What
be done to get them removed?                          can be done to get them removed?
I need to have the workgroup changed for an           I need to have the workgroup changed for an
employee?                                             employee?

I need to look for exceptions and approve time.       I need to look for exceptions and approve time.
How often do they run Time Admin?                     How often do they run Time Admin?
                                                      Is it possible for a department to print out a
Is it possible for a department to print out a        spreadsheet with all their employees leave
spreadsheet with all their employees leave time?      time?


Special Comp Earned is not an option in OMNI          Special Comp Earned is not an option in OMNI
Time and Labor.                                       Time and Labor.
Supervisory approval is required on the last day of   Supervisory approval is required on the last day
the pay period, but at what time?                     of the pay period, but at what time?
There is a discrepancy between elapsed time           There is a discrepancy between elapsed time
report and what is appearing on the payable time      report and what is appearing on the payable time
approvals.                                            approvals.


Timesheets printed out for M 9185 employees           Timesheets printed out for M 9185 employees
have a job code of N 9185 instead of M 9185.          have a job code of N 9185 instead of M 9185.
What if an A&P or USPS employee was required to       What if an A&P or USPS employee was required
work a day that was not a normally scheduled          to work a day that was not a normally scheduled
day?                                                  day?

What if we don't get all supervisors trained by first What if we don't get all supervisors trained by
biweekly in January given the HR Dept Reps/T&L first biweekly in January given the HR Dept
Coords will be trained on 12/15?                      Reps/T&L Coords will be trained on 12/15?


What is the final time that you can enter time &      What is the final time that you can enter time &
leave into OMNI? Is it still Friday at noon?          leave into OMNI? Is it still Friday at noon?
When entering time for OPS in Manager Self            When entering time for OPS in Manager Self
Service, should TL Reps use the Report Weekly         Service, should TL Reps use the Report Weekly
Elapsed page or the Report Weekly Punch Time          Elapsed page or the Report Weekly Punch Time
page?                                                 page?
When I am "Approving Payable Time," not all          When I am "Approving Payable Time," not all
employees are listed.                                employees are listed.
When I go to "Manage Group Exceptions," I do not     When I go to "Manage Group Exceptions," I do
see all of the employees listed.                     not see all of the employees listed.

When I "Manage Group Exceptions," not all            When I "Manage Group Exceptions," not all
employees are appearing on my list.                  employees are appearing on my list.
When I pull up my group ID in Report Time, I have    When I pull up my group ID in Report Time, I have
inactive employees showing up. How can I remove      inactive employees showing up. How can I
these employees?                                     remove these employees?




When I try to enter time, it says that the time When I try to enter time, it says that the time
reporter is inactive. Why?                      reporter is inactive. Why?
                                                When you print timesheets from Business
When you print timesheets from Business Objects Objects is there a way to print timesheets in a
is there a way to print timesheets in a batch?  batch?
Where can employees view their time that was    Where can employees view their time that was
generated by Time Admin and/or input            generated by Time Admin and/or input
individually?                                   individually?




Where can T&L Reps view hours generated by           Where can T&L Reps view hours generated by
Time Admin and/or input individually?                Time Admin and/or input individually?

Where do I enter Holidays? On the Weekly Elapsed     Where do I enter Holidays? On the Weekly
Time Reporting pages?                                Elapsed Time Reporting pages?
Which method do you recommend since we will          Which method do you recommend since we will
be inputting all "in outs" from a time clock card,   be inputting all "in outs" from a time clock card,
MSS or RTEP?                                         MSS or RTEP?

Who is supposed to appear on my list of Time         Who is supposed to appear on my list of Time
Reporters?                                           Reporters?




Why can’t I enter time for an employee that          Why can’t I enter time for an employee that
started in the middle of a pay period?               started in the middle of a pay period?

How do I drop a class?                               How do I drop a class?

How do I register for OMNI training classes?         How do I register for OMNI training classes?
I am not receiving a confirmation e-mail, but I      I am not receiving a confirmation e-mail, but I
know I registered. What should I do?                 know I registered. What should I do?
I can’t login to the Training Server. What should I     I can’t login to the Training Server. What should I
do?                                                     do?


I need to receive training for OMNI financials. Who I need to receive training for OMNI financials.
should I contact?                                   Who should I contact?


The class that I was registered for is cancelled, and   The class that I was registered for is cancelled,
I tried to register for another session, but I am       and I tried to register for another session, but I
receiving a message that I am on a waiting list and     am receiving a message that I am on a waiting list
cannot register. What now?                              and cannot register. What now?




What is a “Learning Plan?”                              What is a “Learning Plan?”




When is the ending date for the sandbox?               When is the ending date for the sandbox?
                                                       When I try to login, I get an error that says
When I try to login, I get an error that says “Invalid “Invalid Social Security Number.” What should I
Social Security Number.” What should I do?             do?




Will there be any training offered online?              Will there be any training offered online?
Solution Details

It is in OMNI HRMS that email addresses can be changed. Log into OMNI and when you get to the portal
page in the Employee Central window you will click the link for Personal Information Summary Scroll
down and click on Change email addresses button. When you are done click the Save button.
One ePAF can be submitted for both. In this instance, the department would enter one line of funding
with appropriate account code for each funding account source. Additional lines are added using the
plus sign. To see all lines of funding on the ePAF, click “view all”. The total distribution cannot be more
or less than 100%.
Yes, the names of approvers in ePAF were obtained from the list of approvers in easy. The same list is
also used in eRecruit for job offers. When selecting approvers for a job requisition in eRecruit or for the
ePAF approver, the following applies:

eRecruit – Approver 1 – Will be able to choose from anyone in the organization, but workflow will only
work if the person has the Manager Roles which give them access to the component and routes the
workflow to them

eRecruit – Approver 2 – Will be able to choose from anyone with a Recruiter Role.

ePAF – Only approver to be selected is the “VP Approver”, which will be a list of persons the
departments have designated to approve ePAF and Offer transactions.


1) Originator comments area "change salary may annual to hourly, new hourly rate is the
Enter into theenters ePAF. Originator may or from not be listed on department table as$X." Dept Rep or
Dept Mgr. (To see who is listed for your department(s), go to OMNI, Setup HRMS &gt; Foundation
Tables &gt; Organization &gt; Departments, or run the query in query view (under reporting tools &gt;
query) called FSU_DEPT_MNGRS).
2) The transaction (ePAFs and eRecruit job requisitions and offers) AUTOMATICALLY (using the Dept
Table entries) routes to the Dept Mgr and the Dept Rep. If the people listed on this table are
inappropriate, a request can be submitted using the HR/Payroll Department Access Request form
located at http://its.fsu.edu/Getting-Help/Online-Access-Forms. The ramifications of changing these
people are: (a) These people (and only these people) have view access to all of the departments
employees' personal information. and (b) These people and only these people are in the automatic
routing for HR transactions. Only one of the 2 (Dept Mgr or Dept Rep) has to "approve" the transaction
for it to move along to the next level #3 below. If one approves it, it disappears from the worklist of the
other.
3) The originator chooses a VP approver when creating the transaction and it is to this person that the
transaction routes next. (The VP Approver should be the highest level needing to authorize for that
department and that TYPE of transaction. This may be different between departments and may be
different for salaried transactions vs. OPS.)




Include the period amount in your comments area, especially for sponsored project appointments.
Developers are looking at adding the period amount to the ePAF.
Go to this link, http://www.aim.fsu.edu/manager/pdf/index.html and under Job and Personal
Information is the ePaf for termination.

Navigation: Manager Self Service, Job and Personal Information, Enter ePAF
Step 1 – Enter Last Name (Roe), click Search
Step 2 – Select Employee,
Step 3 – Online Personnel Action Form displays
Step 4 – Enter Transaction Date
Step 5 – Personnel Actions - Select Funding Change and Other (Comments)
Step 6 – Funding Change – Enter Funding End Date (note: Date must match your effective date)
Step 7 – Select VP Approver
Step 8 – Enter Comments in the available space provided.


Enter negative $ -1.77 in Change Amount, press Tab key. The new amount will populate with new
desired hourly rate of $11.55.
ePAF originators should do the funding last when creating an ePAF. This includes doing it after selecting
the VP approver. Soon the funding area will be moved down to the bottom of the form in order to make
it more intuitive.

Originators of ePAFs will see multiple lines of the ePAF when the use View ePAF status. This is because
they are both originator and first level approver. Both links lead to the same place.
For the remainder of this fiscal year there is no way to choose chart fields 1, 2 or 3 in HR for personnel
action funding.
Once chartfield values can be identified as "HR" related on the Finance side, HR account codes can be
built. We hope to have that in place by July 1, 2005.

When completing the ePAF, the annual amount in the salary area has a different meaning depending on
the type of appointment. This is critical for those who are completing salary changes.
For contract employees (Adjunct Faculty, 9-month faculty, 10-month faculty):
The annual amount represents the period amount. In other words, if they are appointed for one
semester, the “annual” amount equals the amount they will be paid for the approximately 4 month
period. Likewise for 9 and 10 month appointments.
For non-contract employees being paid with an “annual” component but working less than a full year
(OPS grads and other OPS exempt):
The annual amount represents their salary at an annualized rate. In other words, if they are to make
$4500 over 9.0 pay periods, the department should perform the following calculations:
(Period amount / number of actual pay periods appointed) = Bi-weekly amount. (Biweekly amount *
26.1) = Annual amount.
In the above example: ($4500 / 9.0) = $500. ($500 x 26.1) = $13,050 annual amount to be entered on
ePAF/pPAF.
 For all 12-month salaried employees, this should not be an issue. Biweekly amount * 26.1 = Annual
Amount.
People entering ePAFs must also go to “Approve ePAF” and approve it before it moves along. This is the
point at which they would print it, get the necessary signatures (which signatures you get is up to the
department), and document the signatures in comments before approving it at the first level.
For the time being (i.e., the remainder of this fiscal year) there is no way to choose chart fields 1, 2 or 3
in HR for personnel action funding.
Because the HR account codes are created in Financials as full-blown 25 digit data elements, we do not
have the ability to just choose additional values from the chartfields as can be done in financials. We
were looking at creating thousands of additional HR account codes and decided that the burden of the
exercise would far out weight the utility of having that additional information for only the last 6 months
of the fiscal year.
Once chartfield values can be identified as "HR" related on the Finance side, Nora believes that the HR
account codes can be built. We hope to have that in place by July 1, 2005.

This is a known problem and it is being corrected.
In the meantime, to give you peace of mind, you may want to run the query called
FSU_FUNDING_QUERY to verify that the data in the system is truly correct. You can find instructions for
running this query on our website at: http://www.aim.fsu.edu/manager/pdf/index.html. The job aid is
called "Running a Funding Query."




If you use the dynamic groups, he (as a terminated person) will not show up there. If you pull him up by
employee ID, all of his empl records will show up but you will not be able to enter any time for his
terminated appointments.
I talked to Jeannie and she said that quirk was "junky". Which it is but it could be useful in some
circumstances.
This form can be found on the Human Resources Forms Index. You can go to www.hr.fsu.edu, then go
the the Forms Index, then go to the Dept. Administrators Forms Page, and go to the Compensation,
Attendance and Leave link. The pPaf is there under "Personnel Action".
Personnel appointments that will be charged to a Project must be approved by at least one person with
the role of PI or Sponsored Project Manager. Persons filling these roles are shown on the Project Team
page in OMNI Financials.
OMNI HR's ePAF requires electronic approvals from two individuals. The first approver is the originator
(HR Department Representative). The second approver is the VP Level approver selected by the
originator. If neither of these approvers are listed on the Project Team with the role of PI or Sponsored
Project Manager, then the ePAF originator must obtain Project approvals manually prior to approving
the ePAF after origination.
Once manual approvals are obtained, the originator must enter in the Comments section of the ePAF
the names of the individuals that approved the appointment manually. The following language is
suggested for use when entering Project approval information in the Comments: "Project approval
received from J.A. Jones." For audit purposes, the HR Department Rep must maintain appropriate
documentation of approvals obtained manually. ePAF's received in Sponsored Research Accounting
Services without approval from the PI or Sponsored Project Manager will be rejected.
All new hires will need to go through eRecruit.
You will need to create a job requisition for each position that you hire new employees into. However,
there are some new hires that do not come through eRecruit at this time. Those include: OPS Faculty,
OPS Adjunct Faculty, OPS Grads and Teaching Assistants, Federal Work Study, Courtesy and Phased
Retirees. After more system testing these will be handled through eRecruit.


There are several options. If multiple supervisors need to handle the recruitment process, then she
needs to change the hiring authority to the appropriate supervisor name and create multiple reqs. The
ramifications of this are that if an individual applies for one of the job reqs and a supervisor wants to hire
them under a different job req, the individual will have to apply for the other job req.
One way to work around this is to tell applicants to apply for all 12 job reqs, which can be done in one
step by adding all 12 reqs to job basket and applying one time.




As long as the job requisition remains open, all applicants, including those hired, are going to show up in
eRecruit.

Naviagate to: Manager Self Service&gt;Recruiting Activities&gt;Hire Preparation&gt;Review References

Navigate to: Manager Self Service --> Recruiting Activities --> Interviews --> Schedule Interview
*Select a job requistion to schedule an interview by clicking "Schedule Interviews" to veiw or create the
Interview Schedule for that Job Requisition.


Navigate to: Manager Self Service --> Recruiting --> Interviews --> Select Applicant for Interview
* Click a Job Requisition number to "view" a summary or click "Select Applicants" to select applicants to
interview.

eRecruit is not working on ANY browser except Internet Explorer at this time. Technicians are working
on this to try and make it work for other browsers, especially Netscape.
Originator The person that adds a new job requisition in OMNI.

 Authorizer The person that has the role in OMNI to approve job requisitions for their department. Also,
the authorize can sometimes be the originator too.

Employment and Recruitment This is Human Resource staff assigned to assist you with all employment
and recruiting issues.
Go to: www.hr.fsu.edu


Look at bottom left hand corner of HR Web site page.
Click the link for Department Rep on the page.
Look at "white" area of this page, first column, second heading "Employment"
Click on ERS Recruiter

The list of HR recruiters will appear.

There are some new hires that do not come through eRecruit at this time. Those include: OPS Faculty,
OPS Adjunct Faculty, OPS Grads and Teaching Assistants, Federal Work Study, Courtesy and Phased
Retirees. After more system testing these will be handled through eRecruit.
To copy error message in OMNI click on the error message and then hold down alt and press print
screen button. Open a blank word document and edit/paste, then save document. Go to us.fsu.edu/help
and login using your omni login and password. Choose submit ticket and use classic interface. Fill out the
ticket then at the end use the attach button to find the pathway to the file you saved. Submit your ticket
and a response will be e-mailed directly to you.

The Identification number in the Vendor file needs the dashes taken out of the TIN number. Please
contact Stefanie Williams of the Vendor File Management Team by e-mail at SWilliams@admin.fsu.edu

A terminated employee only has access to OMNI HR Employee Central through May 1st of the year
following termination. If a copy of his W-2 is needed after this date, the employee must submit a written
request to Payroll Services and a paper copy of the W-2 form will be provided.


Department Reps do not currently have the ability to update personal information for department
employees. This is PeopleSoft as delivered and was bypassed as a modification for Phase 1. There is the
possibility it will be reassessed for a later phase modification, but for now, department reps should help
their employees use employee self-service to keep their campus and personal information up-to-date.

Need to hold the Control button down as you click on the attached Resume.
Until the security team works out direct viewing access, there is a query that can be run to identify this
information. Unfortunately, the query must be run for each individual DEPT ID.
In OMNI, go to Reporting Tools &gt; Query &gt; Query Viewer
Search for query name begins with: "FSU_DEPT_MNGRS."
Enter the DEPT ID and click "view results."




Shortly after HR comes live, the faculty will be able to maintain their professional information in HR and
this data (or most of it) will flow over to Financials Grants through a nightly process of app messaging.
On the left hand menu in OMNI HR Click on Self Service&gt; Personal Information&gt;Personal
Information Summary then click on Change Email Address. Enter your new email address in the field
provided and click OK.
The following link contains a detailed Job AId for downloading Spreadsheets from OMNI.
http://www.purchasing.fsu.edu/JobAids/DownloadingSpreadsheets.pdf
Using the OMNI drill down menu go to Reporting Tools &gt; Query &gt; Query Manager. Search for any
part of FSU_FUNDING_QUERY. You can run to HTML or Run to Excel.
To change the department manager or department rep for any given OMNI HR department ID, use the
new OMNI HR Security Access form on the AIS security forms website (http://its.fsu.edu/Getting-
Help/Online-Access-Forms).
Navigate to Reporting Tools&gt;Query&gt; Query Viewer
At begins with enter your query name or FSU_DPT for a list of Departmental Queries. Click Favirotes and
it will be added to your list.


Once you navigate to the page click on Favorites in the top Right corner of your OMNI screen.
Add to favorites will appear with a Description Box. Enter what You call this screen or leave the OMNI
name there.
Click OK.
The very first link at the top of your left hand menu called My Favorites will not contain this direct link.

In the left hand menu Navigate to My System Profile and then find the Alternate User Bar. Complete the
Alternate User ID Field and the From and To Dates and click Save.

You can use the left hand navigation in OMNI to navigate to Reporting Tools&gt; Query-Query Viewer.
Look up a Query named FSU_CAT_CATEGORY_ACTIVE. Don't forget to click Favorites so that you can
easily access it next time you log in. You can run to HTML or Excel.
If you have an account code the query FSU_CAT_ACCOUNT_CATEGORY will be helpful in finding the
categories that tie to that account.
FSU_CATEGORY_BY_DISCRIPTION will give you the account description with the category description.

Run the query (Reporting Tools &gt; Query &gt; Query Viewer) called
FSU_BA_LEAVE_ACCR_BY_DEPTID
You will be prompted to enter the department ID and the accrual date. Always use the end date of the
previous pay period to get the most recent balances. Accruals may not be posted until Monday
following the end of the pay period.


Supplemental job aids will be released regularly on the OMNI website.

The form for terminating computer system access can be found at:
http://its.fsu.edu/Getting-Help/Online-Access-Forms
Choose the " Request NWRDC User ID and System Access" link.
Because pay cycle ending 13-Jan-2005 included 01-Jan-2005, the PS-delivered processing that
automatically enforces the “Max Carryover” rule within the Vacation Accrual process Kicked In and
enforced the rule. When this was discovered, we un-did the Vacation Accrual processing. Then, we
altered the “Max Carryover” rule, and re-ran the Vacation Accruals such that the “Max Carryover” was
NOT enforced.
This re-processing was done AFTER the pay advices were generated/printed, so the pay advice does not
accurately reflect the vacation balance for people who were over-the-max.
The vacation balance displayed in Employee Self-Service is Correct.

We are allowing a Dept to have more than one option for time entry. Since DeptIDs are going to be at a
high level in OMNI, we will allow, for example, a center under the same high level DeptID to choose a
different option for time entry.

Break it down by the OMNI Department ID. You can combine the ones that you want to do under one
option and then separate out the DeptID that you want to do the other way. We just need to know who
is entering for the two options.

This is a glitch that is under investigation. The development techs are working on a query so that
departments can view the funding dates and other information for their employees.Temporarily, use
HRMS as view only to check FSAC dates for old appointment start date.

During the conversion some people got 5 hours instead of 4, that will be corrected by only giving those
people 3 hours in pay period O.


There are two potential quick fixes to this problem.
Enable the Empty Temporary Internet Files upon closing of the window option (found in the tools menu
of IE under the internet options selection in the Advanced tab under the security grouping). This helps
keep the browser free of junk files sent per session.
Also, frequently clear your browser's cookies and Temporary on and offline files. This should be done at
least once a day. This is usually the problem behind most OMNI website interaction issues.
If this doesn't work, you may want to check if your browser is using a search bar. Search bars are best
tolerated through Internet Explorer, but only if one is in use at a time.


The OMNI is system does not work favorably in browsers that contain search bars.
To be exact the OMNI system will only tolerate one search bar in Internet Explorer.
That search bar can be the user's choice; however through long periods of testing we have found that
the Google Toolbar is the least obstructive to the OMNI systems functions. Another important toolbar is
the Webster's Dictionary Toolbar which is the most obstructive to the OMNI system, halting
performance completely (even if it is the only toolbar installed).
Users may have multiple toolbars if they wish, but as said earlier it is not recommended, having more
than one will cause errors on OMNI web pages to appear intermittently.
This is due to a Folder Option, File Types setting on individual computers. To change this setting,
perform the steps listed below. These may change slightly depending on the version of Windows in
use.
1. Open the Control Panel
2. Click on 'Tools' in the top menu and select 'Folder Options'.
3. A Folder Options window will appear. Select the 'File Types' tab.
4. Scroll to and click on the extenson 'XLS', file type 'Microsoft Excel Worksheet'.
5. Click on the 'Advanced' button. An 'Edit File Type' window will appear.
6. Uncheck the 'Browse in same window' option and click 'OK' to exit the 'Edit File Type' window and
then click on 'Close' to exit the Folder Options' window.




SS_Manager role is assigned to anyone who had dept rep or management roles in HRMS and/or Easy. It
allows department reps and managers to originate HR transactions (such as ePAFs, eRecruit) through
OMNI. If additional people need the role in order to originate transactions, use the HR/PY departmental
access form on http://its.fsu.edu/Getting-Help/Online-Access-Forms.
Each OMNI HR department ID can have one Department Manager and one Department Rep. The
Managers were put into OMNI from the financials Department Manager information. They do not have
to remain the same, but that is how they were built to begin with. The Department Reps were added to
OMNI using the HRMS FSDR designations for PERSA. If there was no one for the department under
PERSA, we used PERSB, then PERSC etc. If no designation was made in FSDR for a Personnel Rep, the
department was called.
To change the department manager or department rep for any given OMNI HR department ID, use the
new OMNI HR Security Access form on the AIS security forms website (http://its.fsu.edu/Getting-
Help/Online-Access-Forms).
Currently HR Dept Reps do not have the ability to make these updates on behalf of the department's
employees. In an attempt to minimize modifications to the PeopleSoft applications, the decision was
made not to modify the system to allow these updates. Instead, employees will be responsible for
keeping their information up-to-date. Dept Reps can view employee personal and campus
address/phone information through Manager Self Service, but cannot update it. There is the possibility
of a future modification to allow this functionality, but it is not on the list right now for resource
dedication.
In the OMNI drill down menu:

Workforce Administration &gt; Job Information &gt; Job Data &gt; Work Location: will indicate the
"Effective Date" of last transaction

Workforce Administration &gt; Job Information &gt; Job Data &gt; Employment Data: houses "Company
Seniority Date," which is FSU Hire Date. Service Date = State Date of Hire.

Workforce Administration &gt; Personal Information &gt; Biographical &gt; Update Personal
Information &gt; Identity Diversity: will give the "Original Appointment Date."
No, not at this time.
A&P employees can not earn over 40 hours of payable time. Vacation, sick, or even regular hours must
be reduced if a holiday creates too many hours.

Yes, if time admin has been run and it has been approved.

Exceptions for Punch Reporters are usually related to errors (ex. reporting AM and PM incorrectly).




This is a field that you enter, not the system. They system will default to today's date. You have the
checkbox "Use Criteria for Future Search" checked on and it is keeping the date you entered because
this is checked. All you need to do is change the date each pay period. ph

No. All OPS exempt employees (graduate students, OPS faculty, adjunct facutly and exempt OPS) do not
need approval. Faculty, USPS, A&P and OPS non-exempt MUST be approved. For Faculty USPS, and
A&P, approvals are only required IF they take leave or have special pay events.




ERP is working on a solution for this problem.

Do not Override Scheduled Hours Worked when trying to report overtime or comp time for anyone.
All you need to do is click the "Add a New Line" button, and enter the extra hours worked for that
particular day or days using the TRC code of "Regular Comp Earned - REGCE". CLick the "Calculate Totals"
button, and Save.
Unfortunately, per FSU rules, A&P employees can not earn Comp Time.

Time worked or leave taken or earned in a pay period prior to going live with OMNI must be entered by
a central office staff member. In the case of both time worked that needs to be paid, and leave taken or
earned that needs to be recorded, the department must submit a signed copy of the employee’s
timesheet reflecting the time worked and/or leave taken/earned.
An employee can use the Payable Time Detail to see the hours that have been input for (or by) them as
well as the status. Navigate to Employee Self Service&gt;Time Reporting&gt;View Time&gt; Payable
Time Detail.

The last pay period that pay & leave reports will be distributed centrally is for the 12/17/04 - 12/31/04
pay period after that they will need to be printed from Business Objects.

Please refer to the job aid Printing Pay & Leave Reports at
http://www.omni.fsu.edu/manager/pdf/index.html. You must have Business Objects installed in order
to retrieve pay & leave reports for your department. If you do not have Business Objects installed or do
not have login information, go to http://buso.oti.fsu.edu/ for more information.
Federal Work Study award hours were loaded as "Federal Work Study Award" (FWACE) and already
approved. These hours will show on the Weekly Elapsed page. Do not alter this entry.
Federal Work Study hours worked (FWSHT) can be entered on a seperate line.


If you are using the Web version of BO you will need to change some settings there to do this and print
successfully.
Please go here - http://its.fsu.edu/Computing/Data-and-Reporting-Services/Business-Objects/ and then
to the FAQ page - http://its.fsu.edu/Computing/Data-and-Reporting-Services/Business-Objects


Look for the directions for printing timesheets on a Macintosh. Even if you have a PC, the same
directions will apply
http://its.fsu.edu/Computing/Data-and-Reporting-Services/Business-Objects – Method #1 on the page.





Method #1: Change your Business Objects Display options


1. Once you've logged in to Business Objects, click on the OPTIONS button near the top-right of your
web browser (this button appears along with the following Business Objects tools, NOT on your Web
Browser tool-bar: HOME...MY INFOVIEW...OPTIONS...HELP...LOGOUT).
2. Click the View tab and change the BusinessObjects Documents format to "PDF in InfoView;" click OK
at the bottom of the screen.
NOTE: This options requires that you have Adobe's Acrobat Reader installed on your computer. Visit
adobe.com to download the free Acrobat Reader.




3. Your Business Objects reports will now display in your web browser as .pdf-formatted documents. Use
The "e" in eTime simply means "Employee Self Service".
If you would login to OMNI, click on the Human Resources Module, then on "Employee Self-Service," you
will see a link for "Time Reporting" which will itself have two sub-areas: Record Time, View Time. Use
the "Record Time" link to access time entry.

Because this system is really designed for an employee to enter time and a supervisor to approve it, that
is the workflow that is set up. In addition, between time entry and approvals, time administration
processes the time and checks for errors in time entry.
At FSU we decided to give departments the option of using a time/leave coordinator (as we always
have), but, to keep the costs of software development and modifications at a minimum, we did not
amend the workflow for that process. Therefore, the dept rep has the 2 steps that must be done.
If exception time (vacation, sick, etc.) is entered and is not approved, the employee will be shorted pay.
It is important for supervisors and time and leave representatives to check payable time and approve
the exception time for employees to get paid accurately.
You can enter them whenever, however you may NOT aggregate the time into one total - it has to be
entered by day (assuming you are doing so in elapsed time).
Security groups are created using a program that looks at job data of all the employees of the university.
Groups for TL Reps are created based on DEPTID information. All employees with the same DEPTID are
put in the TL Rep group. Supervisor groups are created using the Reports_to and Supervisor_ID in the
employee job data. If the job data is incorrect, they will not be directed to the correct groups. OPS
employees must have the Supervisor ID in their job data or they will not be in their supervisor’s group.
To have a USPS/AP/Faculty job data corrected, submit a position action management page (HR Forms
Index) to classification. To correct the job data of OPS employees, use the ePAF to change the
supervisor ID.

Fill out the Workgroup Change form at the HR Forms Index.

Time Administration is run every evening. At the end of a pay period, it is run more often. On the Friday
after the pay period ends and approvals are being done, time administration is run all day.




You can do this in Business Objects under Corporate Reports. Once in there go to Human Resources and
find the report called Leave Balances by employee and one for Department also.

All comp except for winter holiday comp is now just plain comp earned.

Day after the pay period ends - Friday, but you could enter the first pay week on the first Friday.
On the payable time detail page you can see where employees have corrected time after time admin has
run. If time were approved and then the corrections were made, you would have to approve the
negative time also. Payable time summary shows the net amounts.
The N9185 job code (which replaced the M9185 during the recent federal government FLSA changes)
requires those employees to record in and out times as well as hours worked. They are no longer
exempt from time reporting. All M9185 employees were converted into OMNI using the new job code
N9185 (N for non-exempt). M9185 is no longer valid.

Please call 644-OMNI for special instructions. A special TRC - Override Scheduled Hours, was created for
this purpose. Job aids will be available shortly.

All current Time/Leave Coordinators are being set up with the groups they process now through SUSF. If
supervisors are not trained by January, the Time/Leave Coordinator can approve their time for the
supervisor, provided that the requirement for signed timesheets is followed.

Yes, Friday at noon. Supervisors and T&L Representative have until Friday at 5:00 pm to approve time.
Departments may require an earlier submittal and the department requirement would override the
OMNI deadline.


When entering time for OPS in Manager Self Service, it is inefficient to use the Report Weekly Punch
Time page, so it is recommended that TL Reps use the Report Weekly Elapsed Page to record the hours.
You will only see employees with time or leave that needs approval, not the whole group.
Manager Self Service &gt; Time Management &gt; Approvals &gt; Approve Payable Time
You will only see employees with exceptions, not the whole group.
Manager Self Service &gt; Time Management &gt; Approvals &gt; Manage Group Exceptions

If you are viewing exceptions, you will see only employees with exceptions, not the whole group.
Manager Self Service &gt; Time Management &gt; Approvals &gt; Manage Group Exceptions

Feel free to terminate them if you're not going to reappoint them. The job and funding are two separate
pieces in PeopleSoft, so you always see them unless terminated.

Their appointment papers have probably not been worked or have their funding updated. Each night a
program runs to look at each employee’s funding information. If their funding is not updated to reflect
the program’s parameters, the program will set the employee’s time reporter data to inactive so that
they are not able to enter hours and get paid when funding is not available.


Timesheets are available and run by EMPL ID or DEPT ID.

Employees can view their time by going to:
Employee Self Service &gt; Time Reporting &gt; View Time &gt; Payable Time Summary

T&L Reps are requested to review payable time for accuracy before approving. This can be found here:
Manager Self Service &gt; Time Management &gt; View Time &gt; Payable Time Summary
You can also run the new report under:
Time and Labor &gt; Reports &gt; Employee Payable Time
Do not enter Holidays on the Weekly Elapsed Time Reporting pages. The system generates all holidays. If
holiday hours are entered on the elapsed page, an error will occur.
Holiday hours will not show up on the Elapsed page, but can be viewed in Payable Time.


Try rapid time and compare it to MSS. MSS will be your best bet.
If you are viewing Time Reporters, you will see all of the employees in your group. (Remember to click
the "Get Employees" button to refresh the list.)
Manager Self Service &gt; Time Management &gt; Record Time &gt; Report Time
To enter time for someone who starts in the middle of the pay period in Manager Self Service, enter
their funding begin date in the date field and click “Get Employees”. A message will pop up saying that
this is not a Friday (beginning of pay period). Click OK. Click the employees name and enter time
accordingly. For Employee Self Service, enter their funding begin date in the date field and click “Refresh
Date”. A message will pop up saying that this is not a Friday (beginning of pay period). Click OK. Enter
time accordingly.
To drop a class that you have registered for in the Training Server, please see page 3 of the detailed
instructions document here.
To register for OMNI classes you will need to login to the FSU Secure Portal. Further instructions can be
found here.
Please check with your department to make sure that they have the most up to date contact
information for you in the system.
The new login screen requires you to login using your FSUID and password. If you are having problems
with your FSUID and password, please click here. If you are still having trouble, there is an option to
reset your password as well as several online support areas. Please see the detailed instructions
document here.
For Mac users that are encountering difficulty registering for classes, please use the most recent
Netscape browser to access the Training Server.
The Web Based Training (WBT) classes that were used during the Financials “go live” can be found here.
Since that time, the home offices have taken over training for their respective areas. Some training
materials may have been updated. Please contact the training representative designated for your
particular subject area here.

The waiting list is an automatic Training Server function that moves names from the rosters of cancelled
classes onto a ‘waiting list’ regardless of whether there are additional sections available for registration.
These lists are cleared periodically. If you are still receiving this message after 24 hours, please send an e-
mail to the Human Resources Office of Training and Development including your name and the name of
the class that you are unable to register for.


The Learning Plan that is shown on the Training Server homepage is personalized based on any OMNI
roles that you have listed for you in the system. During the financials role collection earlier this year,
staff members were assigned particular roles based on their job functions. All roles that were assigned at
this time were used to create the personalized Learning Plan to help staff members know what training
was required for them to perform their job functions in the new system.

HR/Payroll courses will NOT be visible in the Learning Plan. HR Home Office staff members will be
informed of which training they need to attend. HR and TL Department Reps as well as DDDHs and
Supervisors should go here to determine their necessary training. The remainder of campus staff
members who will be using Employee Self-Service will not have to attend training. Job aids will be
distributed to all FSU employees to assist them. They will also be available here for self study.
There are no plans at the moment to remove access to the HR Sandbox on any given date. However,
there may be a time in the future when it will not be available any more. These decisions will be based
on the number of users who access it.

The sandbox for financials is no longer available.
If you are a new employee and do not yet have an FSU card, you must obtain one in order to be
recognized by the portal. If you are not new, you do have an FSU card, and you are still receiving this
error, please send an e-mail to it-help@fsu.edu to rectify this error.
Job aids for HR/Payroll self-service functions will be available online for self study. There will also be
several interactive tutorials. Please go here for Manager Self-Service training and here for Employee Self-
Service training.

Since the financials system "go live," the home offices have taken over training for their respective
areas. Some training materials may have been updated. Please contact the training representative
designated for your particular subject area here.
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Summary                                             Keywords

ACL: I need my ACL Added/Modified                   ACL




I recently changed my name and wonder what I        I recently changed my name and wonder what I
have to do at FSU to properly update my name?       have to do at FSU to properly update my name?


Can I delete/close my account?                      Can I delete/close my account?




During myFSU account setup, I receive a screen      During myFSU account setup, I receive a screen
giving me the option to choose to “Use the blind    giving me the option to choose to “Use the blind
and low vision experience”, “Language”, and “Time   and low vision experience”, “Language”, and
Zone”. What is this?                                “Time Zone”. What is this?
Email Migration: How does the JES/Webmail        Email Migration: How does the JES/Webmail
migration to myFSU work?                         migration to myFSU work?


How do I change my address on FSU Listservs?     How do I change my address on FSU Listservs?




How do I change my student email password if I   How do I change my student email password if I
have forgotten my current password?              have forgotten my current password?


How do I keep my email from being published in   How do I keep my email from being published in
the Student Directory?                           the Student Directory?
How do I manage Inbox Rules?                      How do I manage Inbox Rules?
I activated my myFSU account, but did not migrate I activated my myFSU account, but did not
my mail, can I still migrate?                     migrate my mail, can I still migrate?




I forward my @fsu.edu email to another email          I forward my @fsu.edu email to another email
service. Will this forward still work?                service. Will this forward still work?

What can I do if I put the wrong birth date after I   What can I do if I put the wrong birth date after I
created my account?                                   created my account?
While setting up myFSU account, I receive a screen While setting up myFSU account, I receive a
asking for my Birth year and Country/region. What screen asking for my Birth year and
is this?                                           Country/region. What is this?




Why do I have to reset my password?                   Why do I have to reset my password?




Are users allowed to access someone else's            Are users allowed to access someone else's
account online?                                       account online?




What if my personal information is incorrect in the   What if my personal information is incorrect in
FSUcard Center database, the Human Resources          the FSUcard Center database, the Human
database, or the Registrars database? What can I      Resources database, or the Registrars database?
do in order to get this fixed?                        What can I do in order to get this fixed?
I cannot or would like to save microsoft              I cannot or would like to save microsoft
documents and tables as PDF documents but the         documents and tables as PDF documents but the
option isn't available                                option isn't available
Apogee services both apartments and Heritage          Apogee services both apartments and Heritage
Grove. Can I use the same account?                    Grove. Can I use the same account?
Compared to other providers, what value-added       Compared to other providers, what value-added
features are built into my internet service at      features are built into my internet service at
Heritage Grove?                                     Heritage Grove?

Do I need to login every time I get online?         Do I need to login every time I get online?
How can I connect my video game system, iPod,       How can I connect my video game system, iPod,
iPhone, TiVo, or similar device?                    iPhone, TiVo, or similar device?
How can I get in touch with Apogee?                 How can I get in touch with Apogee?

How do I connect to the Internet?                   How do I connect to the Internet?


How do I setup an account?                          How do I setup an account?


How do I sign up for Internet Service at Heritage   How do I sign up for Internet Service at Heritage
Grove?                                              Grove?
Is wireless available at Heritage Grove?            Is wireless available at Heritage Grove?

What devices are not permitted on the Apogee        What devices are not permitted on the Apogee
network?                                            network?

What happens if I forget or lose my username and    What happens if I forget or lose my username
password?                                           and password?
What is the connection speed for my internet        What is the connection speed for my internet
connection at Heritage Grove?                       connection at Heritage Grove?
What is the cost of Internet Service at Heritage    What is the cost of Internet Service at Heritage
Grove?                                              Grove?
Who can I give feedback to about my services?        Who can I give feedback to about my services?
Who do I call for Internet problems?                 Who do I call for Internet problems?
Will there be a rate increase in 2010 for internet   Will there be a rate increase in 2010 for internet
servcie at Heritage Grove?                           servcie at Heritage Grove?
Does it cost money to change or add an attendant     Does it cost money to change or add an
DN?                                                  attendant DN?

What is an attendant DN?                             What is an attendant DN?

Why do I need an attendant DN?                       Why do I need an attendant DN?


How do I know how many calls I get on my ACD?        How do I know how many calls I get on my ACD?


How do I receive my report? How can I read my        How do I receive my report? How can I read my
ACD report?                                          ACD report?




How much does an ACD cost?                           How much does an ACD cost?

What are some of the features that available for     What are some of the features that available for
ACD? How do you use the ACD?                         ACD? How do you use the ACD?




What is Automatic Call Distribution(ACD)?            What is Automatic Call Distribution(ACD)?


Are my student cable charges prorated?               Are my student cable charges prorated?

Are you having problems viewing your invoice?        Are you having problems viewing your invoice?

Can I have the bill sent to my parents e-mail        Can I have the bill sent to my parents e-mail
address? They pay the bill.                          address? They pay the bill.
Can I pay for my services for the semester in        Can I pay for my services for the semester in
advance?                                             advance?
Can I use another address for my student online      Can I use another address for my student online
invoice notification?                                invoice notification?
How do I add, change or disconnect a ITS student   How do I add, change or disconnect a ITS student
service?                                           service?




How do I export my online invoice?                 How do I export my online invoice?




How do I get a refund for my credit amount on my How do I get a refund for my credit amount on
invoice?                                         my invoice?


How do I receive my invoice?                       How do I receive my invoice?




How do I see what I owe online?                    How do I see what I owe online?

How long will my student invoice remain online?    How long will my student invoice remain online?
How much does cable cost?                          How much does cable cost?
I canceled my service last month. Why am I still        I canceled my service last month. Why am I still
being billed?                                           being billed?




I don't think my bill is right, how can I contest it?   I don't think my bill is right, how can I contest it?


I have a hold on my registration. How do I get it       I have a hold on my registration. How do I get it
lifted?                                                 lifted?




I left the University and I'm still getting billed by   I left the University and I'm still getting billed by
your office. How can I stop receiving invoices?         your office. How can I stop receiving invoices?




I live in Heritage Grove and would like to add,         I live in Heritage Grove and would like to add,
change or disconnect service.                           change or disconnect service.

I paid my bill! Why doesn't it show online?             I paid my bill! Why doesn't it show online?




I want a credit because my cable TV wasn't              I want a credit because my cable TV wasn't
working.                                                working.


I want a paper bill? Is there a charge?                 I want a paper bill? Is there a charge?
I would like to pay for my services for the             I would like to pay for my services for the
semester?                                               semester?
I would like to pay my invoice. What are my           I would like to pay my invoice. What are my
options?                                              options?

My question isn't on here. Who can I contact?         My question isn't on here. Who can I contact?

What format will the invoice be in? Can we            What format will the invoice be in? Can we
download the invoice to Excel or another              download the invoice to Excel or another
program?                                              program?

What if I decided to stop my cable in the middle of What if I decided to stop my cable in the middle
the month?                                          of the month?




What if I have problems opening my online             What if I have problems opening my online
invoice?                                              invoice?
What if I have problems printing my online            What if I have problems printing my online
invoice?                                              invoice?

What if my balance on the FSYou web page differs What if my balance on the FSYou web page
from my balance on my ITS Account Page?           differs from my balance on my ITS Account Page?
                                                  What is my User ID for my student online
What is my User ID for my student online invoice? invoice?
When is my payment due?                           When is my payment due?

When should I notify you if I have a question about When should I notify you if I have a question
my invoice?                                         about my invoice?

Where do I get my user name and password for          Where do I get my user name and password for
my student online invoice?                            my student online invoice?




Why am I still being billed for cable or phone        Why am I still being billed for cable or phone
services? I moved out of the dorms at the end of      services? I moved out of the dorms at the end of
the semester in April and recieved a bill still for   the semester in April and recieved a bill still for
May!                                                  May!
Why did I receive a $15.00 activation fee?          Why did I receive a $15.00 activation fee?


Why didn’t I get my student invoice in the mail     Why didn’t I get my student invoice in the mail
yet?                                                yet?


Will I be notified when my student online invoice is Will I be notified when my student online invoice
ready?                                               is ready?

Will my services through ITS be included in one     Will my services through ITS be included in one
invoice for both cable and phone service?           invoice for both cable and phone service?




Are there any special computer requirements to      Are there any special computer requirements to
view invoices online?                               view invoices online?




Can anyone other than the Budget Account            Can anyone other than the Budget Account
Manager gain access to the online invoices?         Manager gain access to the online invoices?
How do I access my Departmental online invoice? How do I access my Departmental online invoice?




How do we update Budget Manager information         How do we update Budget Manager information
on monthly invoices?                                on monthly invoices?
How long will prior month Departmental invoices     How long will prior month Departmental invoices
be available for viewing (history)?                 be available for viewing (history)?


I am the Budget Manager in OMNI and I'm still       I am the Budget Manager in OMNI and I'm still
unable to view my ITS online invoice. What do I     unable to view my ITS online invoice. What do I
do?                                                 do?




I don't see all of my budgets on my online invoice. I don't see all of my budgets on my online
What do I do?                                       invoice. What do I do?
I have incorrect names, building, room #s, and      I have incorrect names, building, room #s, and
budget numbers, on my invoice. What should I        budget numbers, on my invoice. What should I
do?                                                 do?




My question about departmental billing isn't on     My question about departmental billing isn't on
here. Who can I contact?                            here. Who can I contact?
What format will the departmental invoice be in?    What format will the departmental invoice be in?
Can we download the invoice to Excel or another     Can we download the invoice to Excel or another
program?                                            program?




What if I have problems viewing invoices?           What if I have problems viewing invoices?

What should I do if I have forgotten my password    What should I do if I have forgotten my password
for my Departmental invoice?                        for my Departmental invoice?
When do Departmental invoices get mailed out        When do Departmental invoices get mailed out
each month?                                         each month?

When should I notify you if I have a question about When should I notify you if I have a question
my Departmental invoice?                            about my Departmental invoice?




When will charges appear on my invoice?             When will charges appear on my invoice?
Who receives our monthly Departmental              Who receives our monthly Departmental
invoice(s)?                                        invoice(s)?
Why is our Department being charged an             Why is our Department being charged an
Emergency Phone Fee?                               Emergency Phone Fee?

Will we continue to receive a paper invoice?       Will we continue to receive a paper invoice?

Are my student cable charges prorated?             Are my student cable charges prorated?

Are you having problems viewing your invoice?      Are you having problems viewing your invoice?

Can I have the bill sent to my parents e-mail      Can I have the bill sent to my parents e-mail
address? They pay the bill.                        address? They pay the bill.
Can I pay for my services for the semester in      Can I pay for my services for the semester in
advance?                                           advance?
Can I use another address for my student online    Can I use another address for my student online
invoice notification?                              invoice notification?




How do I add, change or disconnect a ITS student   How do I add, change or disconnect a ITS student
service?                                           service?




How do I export my online invoice?                 How do I export my online invoice?
How do I get a refund for my credit amount on my How do I get a refund for my credit amount on
invoice?                                         my invoice?


How do I receive my invoice?                            How do I receive my invoice?




How do I see what I owe online?                         How do I see what I owe online?

How long will my student invoice remain online?         How long will my student invoice remain online?
How much does cable cost?                               How much does cable cost?




I canceled my service last month. Why am I still        I canceled my service last month. Why am I still
being billed?                                           being billed?




I don't think my bill is right, how can I contest it?   I don't think my bill is right, how can I contest it?


I have a hold on my registration. How do I get it       I have a hold on my registration. How do I get it
lifted?                                                 lifted?
I left the University and I'm still getting billed by   I left the University and I'm still getting billed by
your office. How can I stop receiving invoices?         your office. How can I stop receiving invoices?




I live in Heritage Grove and would like to add,         I live in Heritage Grove and would like to add,
change or disconnect service.                           change or disconnect service.

I paid my bill! Why doesn't it show online?             I paid my bill! Why doesn't it show online?




I want a credit because my cable TV wasn't              I want a credit because my cable TV wasn't
working.                                                working.


I want a paper bill? Is there a charge?                 I want a paper bill? Is there a charge?
I would like to pay for my services for the             I would like to pay for my services for the
semester?                                               semester?




I would like to pay my invoice. What are my             I would like to pay my invoice. What are my
options?                                                options?

My question isn't on here. Who can I contact?           My question isn't on here. Who can I contact?

What format will the invoice be in? Can we              What format will the invoice be in? Can we
download the invoice to Excel or another                download the invoice to Excel or another
program?                                                program?

What if I decided to stop my cable in the middle of What if I decided to stop my cable in the middle
the month?                                          of the month?
What if I have problems opening my online             What if I have problems opening my online
invoice?                                              invoice?
What if I have problems printing my online            What if I have problems printing my online
invoice?                                              invoice?

What if my balance on the FSYou web page differs What if my balance on the FSYou web page
from my balance on my ITS Account Page?           differs from my balance on my ITS Account Page?
                                                  What is my User ID for my student online
What is my User ID for my student online invoice? invoice?
When is my payment due?                           When is my payment due?

When should I notify you if I have a question about When should I notify you if I have a question
my invoice?                                         about my invoice?

Where do I get my user name and password for          Where do I get my user name and password for
my student online invoice?                            my student online invoice?




Why am I still being billed for cable or phone        Why am I still being billed for cable or phone
services? I moved out of the dorms at the end of      services? I moved out of the dorms at the end of
the semester in April and recieved a bill still for   the semester in April and recieved a bill still for
May!                                                  May!

Why did I receive a $15.00 activation fee?            Why did I receive a $15.00 activation fee?


Why didn’t I get my student invoice in the mail       Why didn’t I get my student invoice in the mail
yet?                                                  yet?


Will I be notified when my student online invoice is Will I be notified when my student online invoice
ready?                                               is ready?

Will my services through ITS be included in one    Will my services through ITS be included in one
invoice for both cable and phone service?          invoice for both cable and phone service?
                                                   See: "Blackberry E-Mail Integration" under
See: "Blackberry E-Mail Integration" under "Email" "Email"
Can I insure my Blackberry?                              Can I insure my Blackberry?
How do I forward my Blackberry calls to my office        How do I forward my Blackberry calls to my office
phone?                                                   phone?
How do I select a menu?                                  How do I select a menu?




                                                         How do I stop incoming "sent" items from my
How do I stop incoming "sent" items from my              desktop or laptop from showing in my
desktop or laptop from showing in my Blackberry? Blackberry?
I am getting a "data connection refused" error.          I am getting a "data connection refused" error.
What should I do?                                        What should I do?
If I don't get a data plan, can I still receive email or If I don't get a data plan, can I still receive email
check my calendar?                                       or check my calendar?




My blackberry battery life seems to be shorter           My blackberry battery life seems to be shorter
than my previous blackberry. What should I do?           than my previous blackberry. What should I do?

                                                  Where can I find information regarding
Where can I find information regarding Blackboard Blackboard (FSUID accounts, Grades, Course Sites
(FSUID accounts, Grades, Course Sites etc...)?    etc...)?
PA – Accept Decline Page with Secure Apps     PA – Accept Decline Page with Secure Apps




PA - Browser Issues                           PA - Browser Issues




Do wireless networks mean we need no wiring   Do wireless networks mean we need no wiring
now?                                          now?
Is conduit required?                               Is conduit required?




Is wiring funded by the department?                Is wiring funded by the department?




What are the steps to get infrastructure wiring?   What are the steps to get infrastructure wiring?




What is the purpose of the FSU Building wiring     What is the purpose of the FSU Building wiring
standards?                                         standards?

What types of wiring can my Department have        What types of wiring can my Department have
installed?                                         installed?




Why can't Departments do their own                 Why can't Departments do their own
Communications Wiring?                             Communications Wiring?




Why is it important to update our wiring?          Why is it important to update our wiring?




Are Digital Cable and HDTV the same thing?         Are Digital Cable and HDTV the same thing?
Can I get a cable card instead of a set-top box? Are Can I get a cable card instead of a set-top box?
cable cards available in Heritage Grove?             Are cable cards available in Heritage Grove?


Do I have to buy a Digital TV to receive Digital     Do I have to buy a Digital TV to receive Digital
Cable?                                               Cable?




Do I have to sign a new contract for cable each      Do I have to sign a new contract for cable each
semester?                                            semester?

                                                     Do I have to subscribe to digital cable to get
Do I have to subscribe to digital cable to get HDTV? HDTV?




Do I need a separate Digital Cable box for every     Do I need a separate Digital Cable box for every
outlet in the same apartment?                        outlet in the same apartment?




Do I need a special HDTV cable box to get HDTV       Do I need a special HDTV cable box to get HDTV
service?                                             service?




How can I pay a bill?                                How can I pay a bill?
How can I receive my Digital Cable Box?           How can I receive my Digital Cable Box?




How does Digital cable compare to Basic Cable?    How does Digital cable compare to Basic Cable?


How do I disconnect my Digital Cable?             How do I disconnect my Digital Cable?

How do I get Digital Cable? How do I sign up?     How do I get Digital Cable? How do I sign up?




How do I order Pay Per View Movies?               How do I order Pay Per View Movies?




                                                  How do I properly connect my digital box to
How do I properly connect my digital box to HDTV? HDTV?


How do I set up my digital box (Heritage Grove    How do I set up my digital box (Heritage Grove
only!)                                            only!)
How do I turn my Cable on?                             How do I turn my Cable on?

How do I upgrade my cable services from basic to       How do I upgrade my cable services from basic to
digital?                                               digital?




How much is basic cable?                               How much is basic cable?

How much is Pay Per View?                              How much is Pay Per View?


How much will it be if I do not return the box?        How much will it be if I do not return the box?
(Heritage Grove only!)                                 (Heritage Grove only!)




How should I position my digital box?                  How should I position my digital box?

If I choose to disconnect Digital Cable (or get        If I choose to disconnect Digital Cable (or get
disconnected for nonpayment), what happens to          disconnected for nonpayment), what happens to
the equipment?                                         the equipment?

If I want to disconnect my digital services but want   If I want to disconnect my digital services but
to keep basic services, what do I do?                  want to keep basic services, what do I do?
If I want to pay for Digital Cable in my room, but     If I want to pay for Digital Cable in my room, but
my roommate only wants to sign up for Basic            my roommate only wants to sign up for Basic
Cable, can we sign up separately?                      Cable, can we sign up separately?


I have a question that isn't covered on this list.     I have a question that isn't covered on this list.
What can I do?                                         What can I do?
Is DVR available at Heritage Grove with digital        Is DVR available at Heritage Grove with digital
cable services?                                        cable services?
Is there a disconnection fee when canceling my         Is there a disconnection fee when canceling my
services?                                              services?

Is there only one type of digital cable package I can Is there only one type of digital cable package I
sign up for, or are there different packages?         can sign up for, or are there different packages?

My Cable Box is not working? (Heritage Grove           My Cable Box is not working? (Heritage Grove
only!)                                                 only!)




What are Parental Controls and how do I set            What are Parental Controls and how do I set
them?                                                  them?




What channels currently offer High Definition          What channels currently offer High Definition
(HD)?                                                  (HD)?
What if I have a digital cable ready TV? Can I get a   What if I have a digital cable ready TV? Can I get a
cable card instead of a set-top box? If so, what is    cable card instead of a set-top box? If so, what is
the cost?                                              the cost?
What if I'm receiving error codes on the digital box   What if I'm receiving error codes on the digital
(Heritage Grove only!)                                 box (Heritage Grove only!)
What is a good rule of thumb when setting up your      What is a good rule of thumb when setting up
digital box?                                           your digital box?




What should I do if my cable is not working?           What should I do if my cable is not working?




When do I return my cable box?                         When do I return my cable box?

Where do I return my cable box?                        Where do I return my cable box?
Why am I being charged for Pay Per View movies         Why am I being charged for Pay Per View movies
from months ago?                                       from months ago?
Will I be charged for cable repairs?                   Will I be charged for cable repairs?
Will my invoice from ITS be mailed to me or            Will my invoice from ITS be mailed to me or
available online?                                      available online?
Are your channels fuzzy?                          Are your channels fuzzy?




Does my cable TV service automatically disconnect Does my cable TV service automatically
after each semester?                              disconnect after each semester?




Does the DTV transition affect TV sets that are   Does the DTV transition affect TV sets that are
connected to Seminole Cablevision’s cable         connected to Seminole Cablevision’s cable
services?                                         services?
How do I cancel or disconnect my cable TV      How do I cancel or disconnect my cable TV
service?                                       service?




How do I program my TV for Cable?              How do I program my TV for Cable?




What do I need to do on the FSU campus to be   What do I need to do on the FSU campus to be
ready for the end of analog TV broadcasting?   ready for the end of analog TV broadcasting?
What do I need to know about connecting my        What do I need to know about connecting my
cable to my television?                           cable to my television?




What if I'm moving rooms/halls and want to        What if I'm moving rooms/halls and want to
activate cable in my new room?                    activate cable in my new room?
What if I'm moving rooms/halls – does my P.O.     What if I'm moving rooms/halls – does my P.O.
Box change?                                       Box change?




What if I'm not receiving all the channels?       What if I'm not receiving all the channels?

What if I'm only receiving Channels 2 through 13? What if I'm only receiving Channels 2 through 13?
What if I still need to submit a repair ticket?   What if I still need to submit a repair ticket?
What is the line-up for Basic Cable and Digital       What is the line-up for Basic Cable and Digital
Cable?                                                Cable?




When is cable connected?                              When is cable connected?
When is the activation fee waived for Cable           When is the activation fee waived for Cable
services?                                             services?
Where do I purchase cable wire to connect my          Where do I purchase cable wire to connect my
cable tv?                                             cable tv?

Who is eligible for Student Cable?                    Who is eligible for Student Cable?




Will I receive digital or high definition channels on Will I receive digital or high definition channels on
campus?                                               campus?

How do I sign up for cable?                           How do I sign up for cable?
What do I do if I'm receiving channels 2-13 or        What do I do if I'm receiving channels 2-13 or
approximately 20 (or less) channels, I am getting a   approximately 20 (or less) channels, I am getting
CATV signal, but the TV is set to receive an Air or   a CATV signal, but the TV is set to receive an Air
Antenna signal.                                       or Antenna signal.




What do I do if I'm receiving channels 2-13 or        What do I do if I'm receiving channels 2-13 or
approximately 20 (or less) channels, I am getting a   approximately 20 (or less) channels, I am getting
CATV signal, but the TV is set to receive an Air or   a CATV signal, but the TV is set to receive an Air
Antenna signal.                                       or Antenna signal.




What if I am signed up for CATV?                      What if I am signed up for CATV?
What if I am signed up for CATV?                   What if I am signed up for CATV?




What if I signed up for CATV, received a tag on    What if I signed up for CATV, received a tag on
their door and I'm still not receiving channels?   their door and I'm still not receiving channels?




Can't make a long distance call from my office     Can't make a long distance call from my office
phone?                                             phone?




How do I make an international call?               How do I make an international call?

How do I place a long distance using SUNCOM or       How do I place a long distance using SUNCOM or
Authorization code?                                  Authorization code?
                                                     How do I use the Calling Card to dial long
How do I use the Calling Card to dial long distance? distance?
I forgot my PIN number, what can I do?               I forgot my PIN number, what can I do?
                                                   I need to change my Class of Service or my phone
I need to change my Class of Service or my phone has the wrong class of service. How can I do
has the wrong class of service. How can I do that? that?




What are the long distance calling rates for Calling What are the long distance calling rates for
cards?                                               Calling cards?

What is Class of Service (COS)?                         What is Class of Service (COS)?

What is the limit for Departmental Calling Cards?       What is the limit for Departmental Calling Cards?
What long distance options are provided to              What long distance options are provided to
Departments?                                            Departments?




How do I assign users to specified cell phone           How do I assign users to specified cell phone
numbers within my department?                           numbers within my department?


I am no longer the Budget Manager for this              I am no longer the Budget Manager for this
department or cell phone. How do I change this          department or cell phone. How do I change this
information?                                            information?

I am the Budget Manager, but want to delegate           I am the Budget Manager, but want to delegate
the resposibility for assigning users to specified cell the resposibility for assigning users to specified
phone numbers.                                          cell phone numbers.

I assigned users to cellular numbers within my          I assigned users to cellular numbers within my
department in the cellular monitoring tool. Why         department in the cellular monitoring tool. Why
doesn't my invoice reflect this change?                 doesn't my invoice reflect this change?


I don't see one of my cellular phones in the cellular   I don't see one of my cellular phones in the
monitoring tool. Why?                                   cellular monitoring tool. Why?
I have a cell phone that is shared by two people.       I have a cell phone that is shared by two people.
How should the phone association be handled for         How should the phone association be handled for
this?                                                   this?
My department's data device (blackberry, treo,         My department's data device (blackberry, treo,
etc.) didn't appear in the cellular monitoring tool.   etc.) didn't appear in the cellular monitoring tool.
Why?                                                   Why?

Where can I find the cellular phone policy?            Where can I find the cellular phone policy?




Why was the Cellular Monitoring Tool created?          Why was the Cellular Monitoring Tool created?
See: "Classroom Support" under "Classroom              See: "Classroom Support" under "Classroom
Technology"                                            Technology"

What do I need to know about Technology                What do I need to know about Technology
Enhance Classrooms at FSU?                             Enhance Classrooms at FSU?




Can I use Outlook 2003/2007 to access myFSU?           Can I use Outlook 2003/2007 to access myFSU?




How do I import my mail client email, contacts, or How do I import my mail client email, contacts, or
calendar into myFSU?                               calendar into myFSU?




How do I set up contacts synchronization on a          How do I set up contacts synchronization on a
Windows Mobile 6.0 phone?                              Windows Mobile 6.0 phone?
How do I set up Entourage for access to my myFSU How do I set up Entourage for access to my
account?                                         myFSU account?




How do I set up IMAP e-mail on a BlackBerry?     How do I set up IMAP e-mail on a BlackBerry?
How do I set up Mail for Mac OS X for IMAP4   How do I set up Mail for Mac OS X for IMAP4
access to my myFSU account?                   access to my myFSU account?
How do I set up Microsoft Outlook 2010 to access How do I set up Microsoft Outlook 2010 to access
myFSU using IMAP?                                myFSU using IMAP?
How do I set up Mozilla Thunderbird for access to   How do I set up Mozilla Thunderbird for access to
myFSU?                                              myFSU?
How do I set up my Droid to access myFSU?   How do I set up my Droid to access myFSU?




How do I setup myFSU account on my mobile   How do I setup myFSU account on my mobile
device?                                     device?
                                                How do I set up my iPhone/iPad to access
How do I set up my iPhone/iPad to access myFSU? myFSU?




How do I set up Opera to access my e-mail       How do I set up Opera to access my e-mail
account?                                        account?
How do I set up Outlook 2003 to connect to my   How do I set up Outlook 2003 to connect to my
my.fsu.edu account using IMAP?                  my.fsu.edu account using IMAP?
How do I set up Outlook 2007 to access myFSU?   How do I set up Outlook 2007 to access myFSU?
How do I setup Outlook 2007 to access myFSU   How do I setup Outlook 2007 to access myFSU
using Exchange?                               using Exchange?




How do I setup Outlook 2010 to access myFSU   How do I setup Outlook 2010 to access myFSU
using Exchange?                               using Exchange?
                                                 How do I set up Outlook Express access to
How do I set up Outlook Express access to myFSU? myFSU?
How do I set up Windows Mail(Vista) for access to How do I set up Windows Mail(Vista) for access
my e-mail account?                                to my e-mail account?




How do I transfer my calendar items from the old   How do I transfer my calendar items from the old
email system (JES) to my.fsu.edu?                  email system (JES) to my.fsu.edu?
Must Outlook be setup on my computer to use        Must Outlook be setup on my computer to use
myFSU?                                             myFSU?




My settings are right but I keep getting errors    My settings are right but I keep getting errors
sending e-mail.                                    sending e-mail.
What are my Server Settings?                      What are my Server Settings?




Why is FSU not supporting POP3 on myFSU?          Why is FSU not supporting POP3 on myFSU?




Having general problems with COLD?                 Having general problems with COLD?
How do I access the reports located in COLD once I How do I access the reports located in COLD once
have a user name and password?                     I have a user name and password?


How do I add more TSO / NWRDC reports to          How do I add more TSO / NWRDC reports to
COLD?                                             COLD?


How do I gain access to COLD?                     How do I gain access to COLD?




                                                  How do I sign up for Comcast High Speed
How do I sign up for Comcast High Speed Internet? Internet?
How much does Comcast High Speed Internet              How much does Comcast High Speed Internet
cost?                                                  cost?

If I use Comcast, will is still be able to access my   If I use Comcast, will is still be able to access my
Library and/or office network files remotely?          Library and/or office network files remotely?




If my Department orders Comcast High Speed,            If my Department orders Comcast High Speed,
what are some features of this service?                what are some features of this service?

Can I access AOL Instant Messenger in the public       Can I access AOL Instant Messenger in the public
labs?                                                  labs?

Can I install my own software in the lab?              Can I install my own software in the lab?
Can I use your stapler, tape, paper clips, scissors,   Can I use your stapler, tape, paper clips, scissors,
etc?                                                   etc?
Do the labs have PCs that are prioritized for users    Do the labs have PCs that are prioritized for users
with disabilities?                                     with disabilities?
How can I make                                         How can I make
compliments/complaints/comments/suggestions            compliments/complaints/comments/suggestions
about the labs, their monitors, or the hardware        about the labs, their monitors, or the hardware
and software?                                          and software?

How can I save my documents in the lab?                How can I save my documents in the lab?


How does an instructor get software for a class        How does an instructor get software for a class
installed in a lab?                                    installed in a lab?
How do I contact Lab Support?                        How do I contact Lab Support?


I need computers for my class. Can I hold my class   I need computers for my class. Can I hold my
in one of the computer labs?                         class in one of the computer labs?
What are the hours of operations of the computer     What are the hours of operations of the
labs?                                                computer labs?
What computers and software are in the public        What computers and software are in the public
labs?                                                labs?




                                                     What do I do if I lose something in one of the
What do I do if I lose something in one of the labs? labs?

What do I do if my FSUCard doesn’t work?            What do I do if my FSUCard doesn’t work?
What software is available for use by students with What software is available for use by students
a disability?                                       with a disability?




What software is available in the labs?              What software is available in the labs?




Should I buy a new computer?                         Should I buy a new computer?




Should I buy a printer?                              Should I buy a printer?




What can I do to protect my computer?                What can I do to protect my computer?
What if I can’t access the Internet ?               What if I can’t access the Internet ?

What software should I have for my first year?        What software should I have for my first year?
                                                      Where can I find a list of all list serves on
Where can I find a list of all list serves on campus? campus?


Whom can I contact for help with general            Whom can I contact for help with general
computing, networking, and my FSU accounts?         computing, networking, and my FSU accounts?


Why a digital flat-screen monitor for desktops?     Why a digital flat-screen monitor for desktops?




Do you have a Toll Free Meet Me Conference?         Do you have a Toll Free Meet Me Conference?




How do I use the Meet Me Conference?                How do I use the Meet Me Conference?
How many participants can I have on a Meet Me       How many participants can I have on a Meet Me
Conference?                                         Conference?


How much does a Meet Me Conference cost?             How much does a Meet Me Conference cost?
Is there any Meet Me Conference equipment            Is there any Meet Me Conference equipment
required or available to rent?                       required or available to rent?




When can I request a conference? How many day        When can I request a conference? How many
in advance should I request a conference?            day in advance should I request a conference?
What do I need to know about curriculums and         What do I need to know about curriculums and
general questions in regards to the Registrars       general questions in regards to the Registrars
Office?                                              Office?

                                                     How can I receive help regarding Business
How can I receive help regarding Business Objects?   Objects?
Where can I find information about circuits?         Where can I find information about circuits?
I have problems with my Department's Cable TV        I have problems with my Department's Cable TV
service.                                             service.




How does Automated Directory Assistance work?        How does Automated Directory Assistance work?

How do I change my Departmental Listing in the       How do I change my Departmental Listing in the
Seminole Guide?                                      Seminole Guide?




How do I change my personal listing in the           How do I change my personal listing in the
Seminole Guide?                                      Seminole Guide?


How do I get a printed copy of the Seminole          How do I get a printed copy of the Seminole
Guide?                                               Guide?
I have a nick name. How may I get that included in I have a nick name. How may I get that included
the Speech Recognition System?                     in the Speech Recognition System?
Is the Seminole Guide available online?            Is the Seminole Guide available online?




My name is not in the Speech Recognition system. My name is not in the Speech Recognition
How can I add it?                                system. How can I add it?




What if a listing is incorrect?                   What if a listing is incorrect?

What if I have problems with Automated Directory What if I have problems with Automated
Assistance?                                      Directory Assistance?




What is Automated Directory Assistance?           What is Automated Directory Assistance?




Where does the phone listing information come     Where does the phone listing information come
from?                                             from?
                                                     Are there any additional charges that can be
Are there any additional charges that can be         incurred when using the Reservationless
incurred when using the Reservationless service?     service?




                                                  Can anyone outside of Florida join my
Can anyone outside of Florida join my conference? conference?




Can I monitor the participants that have joined my Can I monitor the participants that have joined
conference?                                        my conference?




Can International callers join my conference?        Can International callers join my conference?




Can I require that participants enter a Security PIN Can I require that participants enter a Security
before joining my conference?                        PIN before joining my conference?
Can I speak to an Operator if I need one?            Can I speak to an Operator if I need one?




How do I setup a Reservationless conference call? How do I setup a Reservationless conference call?

How do I sign up for the Reservationless             How do I sign up for the Reservationless
Conference?                                          Conference?
How long will it take to setup my Reservationless   How long will it take to setup my Reservationless
account?                                            account?
How much does a CD recording cost?                  How much does a CD recording cost?




How much does it cost to archive a recording?       How much does it cost to archive a recording?




How much does it cost to record a conference?       How much does it cost to record a conference?

How much does it cost to stream my conference? How much does it cost to stream my conference?

How much does it cost to upload a presentation?     How much does it cost to upload a presentation?


How much does Post Conference Email                 How much does Post Conference Email
Notification cost?                                  Notification cost?

How will I be billed?                               How will I be billed?

May I change my Conference Code?                    May I change my Conference Code?
May I change my Leader PIN?                         May I change my Leader PIN?
What if I forget my Conference Code and Leader      What if I forget my Conference Code and Leader
PIN?                                                PIN?




What is conference Quick Start?                     What is conference Quick Start?




What is Reservationless conferencing?               What is Reservationless conferencing?

What is the cost to order a transcription of the    What is the cost to order a transcription of the
conference?                                         conference?


What is the rate for this service?                  What is the rate for this service?
What is the Reservationless Moderator website?   What is the Reservationless Moderator website?




What’s a conference code?                        What’s a conference code?




What’s a Leader PIN?                             What’s a Leader PIN?

What’s an owner number?                         What’s an owner number?
What’s the maximum number of participants I can What’s the maximum number of participants I
have on a conference?                           can have on a conference?


When will I receive my wallet card?              When will I receive my wallet card?
Can browsers other than IE be used with this      Can browsers other than IE be used with this
service?                                          service?
Can Macintosh/Apple computers be used with this   Can Macintosh/Apple computers be used with
service?                                          this service?




Have trouble viewing TIFF documents?              Have trouble viewing TIFF documents?




Having problems viewing documents?                Having problems viewing documents?


How can I access Cyberdocs/Hummingbird?           How can I access Cyberdocs/Hummingbird?


How do I gain access to the documents OTHER       How do I gain access to the documents OTHER
THAN Financial?                                   THAN Financial?

How do I gain access to the FINANCIAL             How do I gain access to the FINANCIAL
documents?                                        documents?
In order to use this service, what are the       In order to use this service, what are the
requirements?                                    requirements?




Need Access to the Document Management           Need Access to the Document Management
System?                                          System?




Need to subscribe to the Imaging mailing list?   Need to subscribe to the Imaging mailing list?
Should my department use Document                Should my department use Document
Management?                                      Management?




What’s in the name? Is it not just document      What’s in the name? Is it not just document
management?                                      management?
DNS: I need a DNS Entry Added                    DNS: I need a DNS Entry Added
See: "Domain Name Service (DNS) Server" under    See: "Domain Name Service (DNS) Server" under
"Network"                                        "Network"


The DNS servers are not working                  The DNS servers are not working
What are the DNS Servers at FSU?                 What are the DNS Servers at FSU?
How can I share a file that is too large to send by    How can I share a file that is too large to send by
email?                                                 email?




How can you send a file to an @admin.fsu.edu           How can you send a file to an @admin.fsu.edu
email address?                                         email address?




We had a remote user complain that she was             We had a remote user complain that she was
unable to send a 36GB attachment to someone at         unable to send a 36GB attachment to someone at
FSU. We don't have a copy of the error message         FSU. We don't have a copy of the error message
she got, but we were told it said to contact IT Help   she got, but we were told it said to contact IT
Desk. Is there a size limit for email processed by     Help Desk. Is there a size limit for email
FSU and, if so, what is it?                            processed by FSU and, if so, what is it?




What is Dropbox Utility?                               What is Dropbox Utility?
What is the maximum size that can be sent?             What is the maximum size that can be sent?
Can we request generic admin accounts?   Can we request generic admin accounts?

Is the spammer using my account?         Is the spammer using my account?




So what can I do about it?               So what can I do about it?




What are some good filters to use?       What are some good filters to use?
Why is it so hard to filter all the bounces?             Why is it so hard to filter all the bounces?

How do I become a new customer for the Rightfax          How do I become a new customer for the
System?                                                  Rightfax System?
How do I create a folder within my Rightfax Fax          How do I create a folder within my Rightfax Fax
Utility?                                                 Utility?

What if I'm unable to login to Fax Utility from my       What if I'm unable to login to Fax Utility from my
desktop?                                                 desktop?

Can I have more than 10GB mailbox quota?                 Can I have more than 10GB mailbox quota?




Can I link directly to SkyDrive files? (Send a link to   Can I link directly to SkyDrive files? (Send a link to
other people?)                                           other people?)
Can I sync the new myFSU mailbox to my mobile   Can I sync the new myFSU mailbox to my mobile
devices?                                        devices?
                                                   Does myFSU offer junk mail and virus
Does myFSU offer junk mail and virus protection?   protection?

Does myFSU offer spam and phishing protection?     Does myFSU offer spam and phishing protection?




                                                How big can attachments be in my e-mail?
How big can attachments be in my e-mail? What's What's the maximum message size that's
the maximum message size that's allowed?        allowed?
How do I access my Sky Drive using the "low     How do I access my Sky Drive using the "low
vision" option in my my.fsu.edu account?        vision" option in my my.fsu.edu account?




How do I check my mailbox quota?                   How do I check my mailbox quota?




How do I forward myFSU Email to another e-mail     How do I forward myFSU Email to another e-mail
address?                                           address?
How much mailbox space will I have?                  How much mailbox space will I have?




I already have another email account (gmail,         I already have another email account (gmail,
yahoo, hotmail, etc.), can I access all of my mail   yahoo, hotmail, etc.), can I access all of my mail
from one place?                                      from one place?

I already have a WindowsLiveID, can I combine my I already have a WindowsLiveID, can I combine
personal and University identities?              my personal and University identities?




What are some of the features of the new email       What are some of the features of the new email
system?                                              system?
What features does myFSU provide?                   What features does myFSU provide?


What is a Sky Drive?                                What is a Sky Drive?
What is the total number of recipients I can send   What is the total number of recipients I can send
email to?                                           email to?




What is Windows Live Mesh? How do I set it up?      What is Windows Live Mesh? How do I set it up?


What type of file attachments are allowed?          What type of file attachments are allowed?




What web browsers are supported by the new          What web browsers are supported by the new
web email system?                                   web email system?


Why did FSU select Live@edu for this service?       Why did FSU select Live@edu for this service?
Will I be able to see the faculty and staff contacts   Will I be able to see the faculty and staff contacts
in the myFSU directory?                                in the myFSU directory?

Will my email content be treated as private by the Will my email content be treated as private by
University and Microsoft?                          the University and Microsoft?




Am I automatically issued an FSU Admin                 Am I automatically issued an FSU Admin
(Exchange) Email account when I request an FSU         (Exchange) Email account when I request an FSU
AD account?                                            AD account?




How do I find my FSU Active Directory (FSU AD)         How do I find my FSU Active Directory (FSU AD)
User ID and Password?                                  User ID and Password?




How do I request an FSU AD account?                    How do I request an FSU AD account?
How do I sync my FSU AD password with my FSUID How do I sync my FSU AD password with my
password?                                      FSUID password?




What are the benefits of an FSU AD account?    What are the benefits of an FSU AD account?
What is an FSU AD account?                     What is an FSU AD account?




How can I forward my Admin/Exchange Account?   How can I forward my Admin/Exchange Account?


How do I request an Admin email account?       How do I request an Admin email account?
Student Admin Accounts   Student Admin Accounts
Which domains are maintained by Information           Which domains are maintained by Information
Technology Services?                                  Technology Services?




Are all .rar files stripped from the mail server? And Are all .rar files stripped from the mail server?
what about other compression formats?                 And what about other compression formats?


Can calendar invites be exchanged between the         Can calendar invites be exchanged between the
JES (@fsu.edu) and Exchange (@admin.fsu.edu)          JES (@fsu.edu) and Exchange (@admin.fsu.edu)
email servers?                                        email servers?
                                                 Can I access my E-Mail account from out of
Can I access my E-Mail account from out of town? town?

Can I keep my FSU email account (JES email) when Can I keep my FSU email account (JES email)
I graduate from FSU?                             when I graduate from FSU?




Can retirees activate their FSUID and get an email Can retirees activate their FSUID and get an email
account, the same way that employees and           account, the same way that employees and
students do?                                       students do?




Do retired FSU employees get to keep their JES     Do retired FSU employees get to keep their JES
and Exchange email accounts after they retire?     and Exchange email accounts after they retire?




Email Privacy.                                     Email Privacy.
How can I add my JES Calendar into Thunderbird? How can I add my JES Calendar into Thunderbird?




How can I keep my student email address, now           How can I keep my student email address, now
that I'm not a student but an employee at FSU?         that I'm not a student but an employee at FSU?

How can I set up my JES or FSU email account in        How can I set up my JES or FSU email account in
Microsoft Outlook?                                     Microsoft Outlook?




How can I set up personal mailing lists (email lists   How can I set up personal mailing lists (email lists
with multiple addresses on them)?                      with multiple addresses on them)?
How can I transfer my FSU (JES) emails to my      How can I transfer my FSU (JES) emails to my
hotmail account?                                  hotmail account?

How do I configure my email client to access my   How do I configure my email client to access my
FSUID@fsu.edu account?                            FSUID@fsu.edu account?




How do I create a folder within webmail to        How do I create a folder within webmail to
organize my emails?                               organize my emails?




How do I create a new email account?              How do I create a new email account?
How do I export my contacts from Outlook into my How do I export my contacts from Outlook into
FSUID@fsu.edu email account?                     my FSUID@fsu.edu email account?




How do I forward my email using FSUID Identity   How do I forward my email using FSUID Identity
Management?                                      Management?
How do I forward my FSUID@fsu.edu email            How do I forward my FSUID@fsu.edu email
account?                                           account?




How do I make a Signature in Webmail?              How do I make a Signature in Webmail?




I am a former Student/Employee, how can I access I am a former Student/Employee, how can I
or forward my FSU email?                         access or forward my FSU email?




I am having a problem opening some (but not all)   I am having a problem opening some (but not all)
of my received and sent messages in webmail.       of my received and sent messages in webmail.
I cannot access my FSU email account via webmail I cannot access my FSU email account via
or browser. I am being redirected to some        webmail or browser. I am being redirected to
unknown site when trying to log in.              some unknown site when trying to log in.




I can't figure out how to make the From: box in my I can't figure out how to make the From: box in
email use my nickname instead of my real first     my email use my nickname instead of my real
name when sending mail through webmail.            first name when sending mail through webmail.

I don't understand how I'm suddenly using so            I don't understand how I'm suddenly using so
much of my "quota space." I've been using this          much of my "quota space." I've been using this
email for the past 3 years and have deleted tons of     email for the past 3 years and have deleted tons
stuff to try to come to compliance, yet the             of stuff to try to come to compliance, yet the
percentage hasn't changed a bit.                        percentage hasn't changed a bit.

Is it possible I have one extremely large email         Is it possible I have one extremely large email
that's doing this?                                      that's doing this?
If I use Eudora and have a problem, who do I go to      If I use Eudora and have a problem, who do I go
(since the University doesn’t officially support this   to (since the University doesn’t officially support
program)?                                               this program)?
I have an FSUID, but no email address. Why?         I have an FSUID, but no email address. Why?




I have deleted almost all read messages, how do I I have deleted almost all read messages, how do I
permanently delete them to free up used quota     permanently delete them to free up used quota
space?                                            space?




I'm a student and I deleted an email and it's no    I'm a student and I deleted an email and it's no
longer in my "Trash". Can you retrieve it for me?   longer in my "Trash". Can you retrieve it for me?


In my personal page, my main email isn't updated. In my personal page, my main email isn't
How do I update it?                               updated. How do I update it?
 I somehow changed my webmail settings: there        I somehow changed my webmail settings: there
are now two columns that show the date of           are now two columns that show the date of
messages. This is not expected. If this can be      messages. This is not expected. If this can be
changed back or reset, please help me in doing      changed back or reset, please help me in doing
so.                                                 so.




My employment with FSU ended, but I have some My employment with FSU ended, but I have
projects to complete. How long can I continue to some projects to complete. How long can I
access my email account?                         continue to access my email account?




Vacation Notification for JES accounts.             Vacation Notification for JES accounts.
What are the outgoing port numbers that I need to   What are the outgoing port numbers that I need
use when setting up another program (like           to use when setting up another program (like
Outlook, Thunderbird, Eudora, etc) to access my     Outlook, Thunderbird, Eudora, etc) to access my
FSUID@fsu.edu account?                              FSUID@fsu.edu account?


What are the server space quotas for JES email      What are the server space quotas for JES email
accounts?                                           accounts?




What if I forgot my FSUID username or password      What if I forgot my FSUID username or password
or my FSU email address?                            or my FSU email address?
What if I just stopped receiving email messages    What if I just stopped receiving email messages
(Webmail) in my inbox today? What can I do to      (Webmail) in my inbox today? What can I do to
get this fixed?                                    get this fixed?

What if I'm using an email editor on one machine What if I'm using an email editor on one machine
at home and I check my FSU email (JES) when I get at home and I check my FSU email (JES) when I
to work and it's deleted?                         get to work and it's deleted?

What is the file size limit on attachments in      What is the file size limit on attachments in
Outlook?                                           Outlook?
What is the incoming server for FSUID@fsu.edu      What is the incoming server for FSUID@fsu.edu
email accounts?                                    email accounts?




What is the size limit for email messages?         What is the size limit for email messages?
What outgoing server should I use to set up an     What outgoing server should I use to set up an
external email client for my FSUID@fsu.edu email   external email client for my FSUID@fsu.edu email
account?                                           account?

What's the difference between an IMAP and POP      What's the difference between an IMAP and POP
mail server?                                       mail server?

When I send emails from my FSU email account in    When I send emails from my FSU email account
webmail, it shows the sender address as            in webmail, it shows the sender address as
xxxxx@ms3.ucs.fsu.edu. Why? OR I use webmail       xxxxx@ms3.ucs.fsu.edu. Why? OR I use webmail
to send email, and people get bounce messages      to send email, and people get bounce messages
when they try to reply to my emails. Why?          when they try to reply to my emails. Why?
Which mail domains are maintained by Computing Which mail domains are maintained by
Technology Support (CTS)?                      Computing Technology Support (CTS)?


Which would be the best substitute email client for Which would be the best substitute email client
Eudora users?                                       for Eudora users?




Why am I experiencing problems using webmail       Why am I experiencing problems using webmail
through AOL?                                       through AOL?
Why am I having problems with composing emails Why am I having problems with composing
in webmail?                                    emails in webmail?




Why don’t I have a webmail tab in Blackboard?        Why don’t I have a webmail tab in Blackboard?




Why isn’t Eudora supported anymore?                  Why isn’t Eudora supported anymore?




Why is the webmail link in Blackboard broken?        Why is the webmail link in Blackboard broken?
When I am logged in to Blackboard and click on the   When I am logged in to Blackboard and click on
webmail link in the upper right corner, I get an     the webmail link in the upper right corner, I get
error of "Sun Java Systems Accesss Manager: No       an error of "Sun Java Systems Accesss Manager:
such Organization Found".                            No such Organization Found".
Can I change my FSUID?                         Can I change my FSUID?




Can I have a nickname for my OMNI account?     Can I have a nickname for my OMNI account?




How can I change my Garnet or Mailer password? How can I change my Garnet or Mailer password?




How can I change my Outlook/Exchange "admin"   How can I change my Outlook/Exchange "admin"
or "admin2k" password?                         or "admin2k" password?
How can I obtain a Guest FSUID?                  How can I obtain a Guest FSUID?
How can I remove my nickname from my FSUID       How can I remove my nickname from my FSUID
profile?                                         profile?




How can I reset/manage my FSUID password?        How can I reset/manage my FSUID password?




How do I change my name in FSU's systems if I'm a How do I change my name in FSU's systems if I'm
student or employee?                              a student or employee?




How do I create an FSUID?                        How do I create an FSUID?
How do I get a username and password for logging How do I get a username and password for
campus.fsu.edu (Blackboard)?                     logging campus.fsu.edu (Blackboard)?




I entered the wrong name while setting up the      I entered the wrong name while setting up the
FSUID or I need to update my application with my   FSUID or I need to update my application with my
new name.                                          new name.
I have forgotten my FSUID password to log into     I have forgotten my FSUID password to log into
blackboard or check my email. How do I get the     blackboard or check my email. How do I get the
password for the FSUID?                            password for the FSUID?




I only know my SSN and my FSUCard number, and I I only know my SSN and my FSUCard number, and
cannot login to pay fees. What can I do?        I cannot login to pay fees. What can I do?
Need help with username or password?          Need help with username or password?




Upon authorization, how do I submit a FSUID   Upon authorization, how do I submit a FSUID
change request?                               change request?
What are the requirements for an FSUID/Admin      What are the requirements for an FSUID/Admin
password?                                         password?




What do I need to know about FSU activation for   What do I need to know about FSU activation for
Employees only?                                   Employees only?




What if I lose my password?                       What if I lose my password?




What if I'm a FAMU Student that's enrolled in the What if I'm a FAMU Student that's enrolled in the
FSU Engineering program and I'm trying to obtain FSU Engineering program and I'm trying to obtain
an FSUID account? How do I go about doing that? an FSUID account? How do I go about doing that?




What is "FSUID"?                                  What is "FSUID"?
What should I do if my FSUID works for everything What should I do if my FSUID works for
except for OMNI?                                  everything except for OMNI?




What will my FSUID be?                            What will my FSUID be?
When can I activate my FSUID?                     When can I activate my FSUID?

When do I get an official FSUID once I’ve been    When do I get an official FSUID once I’ve been
accepted as an incoming student?                  accepted as an incoming student?




Why do I get "Password Incorrect" when I try to   Why do I get "Password Incorrect" when I try to
login to FSU Online (Blackboard)?                 login to FSU Online (Blackboard)?
Your request could not be processed. Reason:      Your request could not be processed. Reason:
Login Failed.                                     Login Failed.
*Faculty and Staff*                               *Faculty and Staff*
Solving: For tickets that they can’t log into OMNI   Solving: For tickets that they can’t log into OMNI
and you pull them up and they’re not showing in      and you pull them up and they’re not showing in
the Employee Database:                               the Employee Database:
At what point will my device disconnect from the     At what point will my device disconnect from the
FSUSecure network?                                   FSUSecure network?


Can I still use the FSUWIN wireless network?         Can I still use the FSUWIN wireless network?


Can Xbox or Wii (or any gaming device) use           Can Xbox or Wii (or any gaming device) use
FSUSecure? (in case of some outdoor event)           FSUSecure? (in case of some outdoor event)

Do I qualify to use the FSUSecure SSID Wireless      Do I qualify to use the FSUSecure SSID Wireless
Network?                                             Network?




Do I qualify to use the FSUSecure Wireless           Do I qualify to use the FSUSecure Wireless
Network?                                             Network?
How do I find my FSUID (FSU Identity) Username      How do I find my FSUID (FSU Identity) Username
and Password?                                       and Password?
How many devices using the same credentials         How many devices using the same credentials
(login information) can use the FSUSecure network   (login information) can use the FSUSecure
at once?                                            network at once?




I have logged on to FSUSecure previously but now I have logged on to FSUSecure previously but now
my computer says "unable to connect to           my computer says "unable to connect to
FSUSecure"                                       FSUSecure"




What happens when if I am not longer a student or What happens when if I am not longer a student
employee of FSU. Can I still login to FSUSecure if or employee of FSU. Can I still login to
they come back on campus?                          FSUSecure if they come back on campus?
What Username and Password do I enter to            What Username and Password do I enter to
connect to FSUSecure?                               connect to FSUSecure?


What User name and Password do I enter to           What User name and Password do I enter to
connect to the FSUSecure Wireless Network?          connect to the FSUSecure Wireless Network?
Will the speed of FSUSecure be any different than   Will the speed of FSUSecure be any different than
FSUWIN?                                             FSUWIN?




What is my FSUSN and how do I see it?               What is my FSUSN and how do I see it?
Solving: For questions about the FSUSN:               Solving: For questions about the FSUSN:
See: "Guest/Visitor Access to University              See: "Guest/Visitor Access to University
Computing Res." under "Support Services"              Computing Res." under "Support Services"




Can the Help Desk fix my computer if I bring it in?   Can the Help Desk fix my computer if I bring it in?
How can I contact the IT Help Desk?               How can I contact the IT Help Desk?


I can’t find the answer to my question here.      I can’t find the answer to my question here.

See: "Help Desk" under "Support Services"         See: "Help Desk" under "Support Services"

See: "Help Desk" under "Support Services"         See: "Help Desk" under "Support Services"


See: "Help Desk" under "Support Services"         See: "Help Desk" under "Support Services"




What are the hours of operation for the IT Help   What are the hours of operation for the IT Help
Desk?                                             Desk?
What type of support does the IT Help Desk           What type of support does the IT Help Desk
provide?                                             provide?




What is Heritage Grove?                              What is Heritage Grove?




Are Digital Cable and HDTV the same thing?           Are Digital Cable and HDTV the same thing?

Can I get a cable card instead of a set-top box? Are Can I get a cable card instead of a set-top box?
cable cards available in Heritage Grove?             Are cable cards available in Heritage Grove?




Do I have to buy a Digital TV to receive Digital     Do I have to buy a Digital TV to receive Digital
Cable?                                               Cable?
Do I have to sign a new contract for cable each      Do I have to sign a new contract for cable each
semester?                                            semester?


                                                     Do I have to subscribe to digital cable to get
Do I have to subscribe to digital cable to get HDTV? HDTV?




Do I need a separate Digital Cable box for every     Do I need a separate Digital Cable box for every
outlet in the same apartment?                        outlet in the same apartment?




Do I need a special HDTV cable box to get HDTV       Do I need a special HDTV cable box to get HDTV
service?                                             service?
How can I pay a bill?                            How can I pay a bill?




How can I receive my Digital Cable Box?          How can I receive my Digital Cable Box?




How does Digital cable compare to Basic Cable?   How does Digital cable compare to Basic Cable?


How do I disconnect my Digital Cable?            How do I disconnect my Digital Cable?

How do I get Digital Cable? How do I sign up?    How do I get Digital Cable? How do I sign up?
How do I order Pay Per View Movies?               How do I order Pay Per View Movies?




                                                  How do I properly connect my digital box to
How do I properly connect my digital box to HDTV? HDTV?




How do I set up my digital box (Heritage Grove    How do I set up my digital box (Heritage Grove
only!)                                            only!)
How do I turn my Cable on?                           How do I turn my Cable on?

How do I upgrade my cable services from basic to     How do I upgrade my cable services from basic to
digital?                                             digital?




How much is basic cable?                             How much is basic cable?


How much is Pay Per View?                            How much is Pay Per View?


How much will it be if I do not return the box?      How much will it be if I do not return the box?
(Heritage Grove only!)                               (Heritage Grove only!)




How should I position my digital box?                How should I position my digital box?

If I choose to disconnect Digital Cable (or get      If I choose to disconnect Digital Cable (or get
disconnected for nonpayment), what happens to        disconnected for nonpayment), what happens to
the equipment?                                       the equipment?

If I want to disconnect my digital services but want If I want to disconnect my digital services but
to keep basic services, what do I do?                want to keep basic services, what do I do?
If I want to pay for Digital Cable in my room, but   If I want to pay for Digital Cable in my room, but
my roommate only wants to sign up for Basic          my roommate only wants to sign up for Basic
Cable, can we sign up separately?                    Cable, can we sign up separately?


I have a question that isn't covered on this list.   I have a question that isn't covered on this list.
What can I do?                                       What can I do?




Is DVR available at Heritage Grove with digital      Is DVR available at Heritage Grove with digital
cable services?                                      cable services?


Is there a disconnection fee when canceling my       Is there a disconnection fee when canceling my
services?                                            services?

Is there only one type of digital cable package I can Is there only one type of digital cable package I
sign up for, or are there different packages?         can sign up for, or are there different packages?


My Cable Box is not working? (Heritage Grove         My Cable Box is not working? (Heritage Grove
only!)                                               only!)




What are Parental Controls and how do I set          What are Parental Controls and how do I set
them?                                                them?




What channels currently offer High Definition        What channels currently offer High Definition
(HD)?                                                (HD)?

What if I have a digital cable ready TV? Can I get a What if I have a digital cable ready TV? Can I get a
cable card instead of a set-top box? If so, what is cable card instead of a set-top box? If so, what is
the cost?                                            the cost?


What if I'm receiving error codes on the digital box What if I'm receiving error codes on the digital
(Heritage Grove only!)                               box (Heritage Grove only!)

What is a good rule of thumb when setting up your What is a good rule of thumb when setting up
digital box?                                      your digital box?
What should I do if my cable is not working?       What should I do if my cable is not working?




When do I return my cable box?                     When do I return my cable box?




Where do I return my cable box?                    Where do I return my cable box?
Why am I being charged for Pay Per View movies     Why am I being charged for Pay Per View movies
from months ago?                                   from months ago?

Will I be charged for cable repairs?               Will I be charged for cable repairs?


Will my invoice from ITS be mailed to me or        Will my invoice from ITS be mailed to me or
available online?                                  available online?


Can callers from FSU's campus dial the last 5 digits Can callers from FSU's campus dial the last 5
of my assigned number, through Information           digits of my assigned number, through
Technology Service, to reach me?                     Information Technology Service, to reach me?




Can I have a phone line in my own name?            Can I have a phone line in my own name?
Can I use a single line for both the alarm (panic     Can I use a single line for both the alarm (panic
button) and my phone, or will I need two lines if I   button) and my phone, or will I need two lines if I
want to use both of these services?                   want to use both of these services?




Do I have to sign a new contract for phone service Do I have to sign a new contract for phone
each semester?                                     service each semester?




Do I need to have voicemail? What are the             Do I need to have voicemail? What are the
voicemail rates?                                      voicemail rates?


Do I need to request a phone line from ITS for my     Do I need to request a phone line from ITS for my
alarm (panic button), or will the monitoring          alarm (panic button), or will the monitoring
company request the line?                             company request the line?




How do I check my voicemail?                          How do I check my voicemail?




How do I find out what my phone number is?            How do I find out what my phone number is?
How do I sign-up to have my alarm (ie. panic          How do I sign-up to have my alarm (ie. panic
button) monitored?                                    button) monitored?
How much is the basic phone service?                 How much is the basic phone service?

Is there a fee for alarm activation, and will I be   Is there a fee for alarm activation, and will I be
charged after that?                                  charged after that?




Is there an activation fee for the phone service?    Is there an activation fee for the phone service?
Is there somewhere that I can get dialing            Is there somewhere that I can get dialing
instructions for my calling features?                instructions for my calling features?




What can I do if I forget my passcode?               What can I do if I forget my passcode?




What can I do if my alarm (panic button) is not      What can I do if my alarm (panic button) is not
working correctly? Is there a charge for repairs?    working correctly? Is there a charge for repairs?




What should I do if my phone isn't working?          What should I do if my phone isn't working?




Why do I need a phone line for my alarm (panic       Why do I need a phone line for my alarm (panic
button) to work?                                     button) to work?
Apogee services both apartments and Heritage     Apogee services both apartments and Heritage
Grove. Can I use the same account?               Grove. Can I use the same account?




Compared to other providers, what value-added    Compared to other providers, what value-added
features are built into my internet service at   features are built into my internet service at
Heritage Grove?                                  Heritage Grove?


Do I need to login every time I get online?      Do I need to login every time I get online?

How can I connect my video game system, iPod,    How can I connect my video game system, iPod,
iPhone, TiVo, or similar device?                 iPhone, TiVo, or similar device?

How can I get in touch with Apogee?              How can I get in touch with Apogee?


How do I connect to the Internet?                How do I connect to the Internet?




How do I setup an account?                       How do I setup an account?
How do I sign up for Internet Service at Heritage    How do I sign up for Internet Service at Heritage
Grove?                                               Grove?

Is wireless available at Heritage Grove?             Is wireless available at Heritage Grove?


What devices are not permitted on the Apogee         What devices are not permitted on the Apogee
network?                                             network?


What happens if I forget or lose my username and What happens if I forget or lose my username
password?                                        and password?

What is the connection speed for my internet         What is the connection speed for my internet
connection at Heritage Grove?                        connection at Heritage Grove?




What is the cost of Internet Service at Heritage     What is the cost of Internet Service at Heritage
Grove?                                               Grove?

Who can I give feedback to about my services?        Who can I give feedback to about my services?

Who do I call for Internet problems?                 Who do I call for Internet problems?

Will there be a rate increase in 2010 for internet   Will there be a rate increase in 2010 for internet
servcie at Heritage Grove?                           servcie at Heritage Grove?
How do I renew my IP address                         How do I renew my IP address




I need a static IP address for my Machine            I need a static IP address for my Machine

IP Addresses: I need more IP addresses for my        IP Addresses: I need more IP addresses for my
department                                           department


What IP addresses are on my VLAN                     What IP addresses are on my VLAN


What is an IP address?                               What is an IP address?
Are students safe in the dorms during severe        Are students safe in the dorms during severe
weather?                                            weather?
I’m enrolled in a Distance Learning Course but      I’m enrolled in a Distance Learning Course but
have lost power and/or online access at my home     have lost power and/or online access at my home
due to a hurricane. What do I do?                   due to a hurricane. What do I do?


My son lives off campus and is uncomfortable        My son lives off campus and is uncomfortable
about staying in his apartment if a hurricane       about staying in his apartment if a hurricane
impacts the area. What should he do?                impacts the area. What should he do?

What if special circumstances warrant missing       What if special circumstances warrant missing
class?                                              class?

Will Tallahassee be evacuated in the event of a     Will Tallahassee be evacuated in the event of a
hurricane?                                          hurricane?

How can I find information about Admin accounts How can I find information about Admin accounts
for the College of Law School?                  for the College of Law School?




Are fonts and typeface software subject to the      Are fonts and typeface software subject to the
same rules as other software?                       same rules as other software?


Are software copyrights applicable only in the      Are software copyrights applicable only in the
United States?                                      United States?
Can I give or sell a "backup copy" of a licensed    Can I give or sell a "backup copy" of a licensed
program to other people?                            program to other people?




Can I loan software I have purchased myself?        Can I loan software I have purchased myself?


Can I purchase a single licensed copy of a piece of Can I purchase a single licensed copy of a piece of
software and load it onto several machines?         software and load it onto several machines?

Can I rent a piece of software?                     Can I rent a piece of software?
Can I take a piece of software owned by the         Can I take a piece of software owned by the
University and install it on my personal computer   University and install it on my personal computer
at home if instructed by my supervisor?             at home if instructed by my supervisor?
Does registration always make a license and user    Does registration always make a license and user
legitimate?                                         legitimate?
Who should register the license for new software    Who should register the license for new software
acquired through the University?                    acquired through the University?




Does that mean I cannot take software between       Does that mean I cannot take software between
work and home and vice versa?                       work and home and vice versa?




How can I learn whether the software I use at       How can I learn whether the software I use at
work is compliant with licensing agreements?        work is compliant with licensing agreements?




If I was instructed by my supervisor to install     If I was instructed by my supervisor to install
unlicensed software on to a University owned        unlicensed software on to a University owned
computer, who could be held liable?                 computer, who could be held liable?




If software is not copy-protected, do I have the    If software is not copy-protected, do I have the
right to copy it?                                   right to copy it?
If the University or I paid for the software, don't   If the University or I paid for the software, don't
we own it and have the right to use it any way we     we own it and have the right to use it any way we
want?                                                 want?
Is it legal to install an original equipment          Is it legal to install an original equipment
manufacturer (OEM) version of software on a           manufacturer (OEM) version of software on a
computer other than the one in which the              computer other than the one in which the
software came with?                                   software came with?

Isn't it legally "fair use" to copy software if the   Isn't it legally "fair use" to copy software if the
purpose in sharing it is purely educational?          purpose in sharing it is purely educational?




May I copy software that is available through         May I copy software that is available through
facilities on campus so that I can use it more        facilities on campus so that I can use it more
conveniently in my own room?                          conveniently in my own room?

What are the maximum civil penalties for              What are the maximum civil penalties for
copyright infringement?                               copyright infringement?




What are the maximum criminal penalties for           What are the maximum criminal penalties for
copyright infringement?                               copyright infringement?




What do I need to know about software and the         What do I need to know about software and the
U.S. Copyright Act?                                   U.S. Copyright Act?




What is Software Piracy?                              What is Software Piracy?


When the University purchases software, who           When the University purchases software, who
owns it?                                              owns it?




How long do I have to wait after I reset or activate How long do I have to wait after I reset or
my FSUID before I sign into OMNI?                    activate my FSUID before I sign into OMNI?
I cannot log into OMNI - Existing Employee.         I cannot log into OMNI - Existing Employee.




I cannot login to OMNI- New Employee.               I cannot login to OMNI- New Employee.

I was logged into OMNI and then it kicked me out. I was logged into OMNI and then it kicked me
Now I can't log back in.                          out. Now I can't log back in.

When I log into OMNI, I get a white flashing screen When I log into OMNI, I get a white flashing
that doesn't go anywhere.                           screen that doesn't go anywhere.
What if I had (1 or more) garnet account(s), and I   What if I had (1 or more) garnet account(s), and I
already had a mailer account?                        already had a mailer account?




How do I get a NWRDC ID or how do I get              How do I get a NWRDC ID or how do I get
application access?                                  application access?




What do I do if I forgot my NWRDC password?          What do I do if I forgot my NWRDC password?
What if I'm receiving a password violation in   What if I'm receiving a password violation in
NWRDC? What can I do to resolve this?           NWRDC? What can I do to resolve this?




What is NWRDC for?                              What is NWRDC for?




What should I do if I'm locked out of NWRDC?    What should I do if I'm locked out of NWRDC?
Who can reset NWRDC passwords?                  Who can reset NWRDC passwords?




Who uses NWRDC?                                 Who uses NWRDC?
How many times am I allowed to install the            How many times am I allowed to install the
software from the "Work at Home" media?               software from the "Work at Home" media?
If I do not receive my ordered products in a timely   If I do not receive my ordered products in a
fashion, who do I contact?                            timely fashion, who do I contact?


In order to perform the OS Upgrade to Windows In order to perform the OS Upgrade to Windows
Vista, what is the oldest version operating system Vista, what is the oldest version operating system
that will successfully upgrade to Vista?           that will successfully upgrade to Vista?




What if I purchase a Work at Home installation set    What if I purchase a Work at Home installation
and then at some point in time, I am no longer an     set and then at some point in time, I am no
employee of Florida State University?                 longer an employee of Florida State University?
What is the process for purchasing “Work at           What is the process for purchasing “Work at
Home” media?
                                         Home” media?


What is the “Work at Home” option?
                   What is the “Work at Home” option?





What products am I able to choose from under the What products am I able to choose from under
“Work at Home” option?
                          the “Work at Home” option?


Who is eligible to participate in the Work at Home Who is eligible to participate in the Work at
Option?                                            Home Option?
Why can’t I just use the media and authorization Why can’t I just use the media and authorization
codes that were provided for on-campus upgrades codes that were provided for on-campus
for Work at Home use?                            upgrades for Work at Home use?




Can I access HummingbirdDM on a MAC?              Can I access HummingbirdDM on a MAC?




How do I log on to OMNI?                          How do I log on to OMNI?




Have any other universities done this?            Have any other universities done this?
How can I get help with the new myFSU service?     How can I get help with the new myFSU service?




How do alumni/previous students activate myFSU How do alumni/previous students activate myFSU
accounts?                                      accounts?


How do I access my new myFSU email mailbox?        How do I access my new myFSU email mailbox?

How do I access my old mailbox?                    How do I access my old mailbox?
How do I contact Microsoft Support for technical   How do I contact Microsoft Support for technical
questions regarding myFSU (@my.fsu.edu)            questions regarding myFSU (@my.fsu.edu)
accounts?                                          accounts?
How do I create and access the myFSU account?   How do I create and access the myFSU account?

How many aliases can I have?                    How many aliases can I have?




How will this affect my current email?          How will this affect my current email?
If I am a FSU employee and also a student, do I get If I am a FSU employee and also a student, do I
two mailboxes?                                      get two mailboxes?




I'm not receiving / seeing some of my email. What I'm not receiving / seeing some of my email.
do I need to do?                                  What do I need to do?


I'm unable to log out of myFSU using Safari.        I'm unable to log out of myFSU using Safari.




Is our student email system out-sourced?            Is our student email system out-sourced?
What happens to my Address Box / Contacts in the What happens to my Address Box / Contacts in
current mailbox?                                 the current mailbox?




What happens to my calendar items in the current What happens to my calendar items in the
mailbox?                                         current mailbox?
What happens to my myFSU email address and          What happens to my myFSU email address and
mailbox after I graduate or leave the University?   mailbox after I graduate or leave the University?




What is changing?                                   What is changing?
What is myFSU?                                      What is myFSU?




What user ID and password will I use to access the What user ID and password will I use to access
myFSU services?                                    the myFSU services?




What will happen to my old email address?           What will happen to my old email address?




What will happen to the email messages in my        What will happen to the email messages in my
current mailbox?                                    current mailbox?
When I try and compose a new e-mail, nothing    When I try and compose a new e-mail, nothing
happens.                                        happens.




When should I move to the new email service?    When should I move to the new email service?

When will alumni start using this new email     When will alumni start using this new email
system?                                         system?
When will @fsu.edu (JES email accounts)         When will @fsu.edu (JES email accounts)
forwarding end?                                 forwarding end?




Where can I find help/support from Microsoft?   Where can I find help/support from Microsoft?




Who is this new email system for?               Who is this new email system for?




Who qualifies for a myFSU account?              Who qualifies for a myFSU account?
Why is it changing?                                  Why is it changing?
Will I keep the same e-mail address even if I am     Will I keep the same e-mail address even if I am
not enrolled every semester?                         not enrolled every semester?

Will I lose my alias/vanity e-mail address?          Will I lose my alias/vanity e-mail address?


Will my e-mail address change?                       Will my e-mail address change?

Will official University email communications to   Will official University email communications to
students be sent to my new myFSU mailbox?          students be sent to my new myFSU mailbox?
                                                   Will the staff and faculty see student contact
Will the staff and faculty see student contact     information in the FSU (Exchange) email
information in the FSU (Exchange) email directory? directory?




Can I use my Gaming system (Nintendo Wii,            Can I use my Gaming system (Nintendo Wii,
Playstation, Xbox or other) in the Residence Halls   Playstation, Xbox or other) in the Residence Halls
to play online?                                      to play online?

Do I need to register my gaming system if I'm living Do I need to register my gaming system if I'm
on campus?                                           living on campus?

How can I find the MAC address for my gaming         How can I find the MAC address for my gaming
system (Nintendo Wii, Playstation, Xbox)?            system (Nintendo Wii, Playstation, Xbox)?




How can I register my XBOX?                          How can I register my XBOX?
What if I have a Wii or a Playstation 3? How do I     What if I have a Wii or a Playstation 3? How do I
register my system                                    register my system




What is a MAC address?                                What is a MAC address?
Where can I go online to register my gaming           Where can I go online to register my gaming
system?                                               system?


Bandwidth Shaping/Slowness: My P2P traffic is not Bandwidth Shaping/Slowness: My P2P traffic is
working very well (Bittorrent, e-Donkey, etc)     not working very well (Bittorrent, e-Donkey, etc)

Firewall: My FSU Firewall is not working              Firewall: My FSU Firewall is not working
VLANs: How do I get a new VLAN for my                 VLANs: How do I get a new VLAN for my
department?                                           department?




What is a MAC address                                 What is a MAC address

Does ITS charge for departmental network              Does ITS charge for departmental network
support?                                              support?
Does ITS offer support to departments without a       Does ITS offer support to departments without a
SLU?                                                  SLU?

How does a department request support from ITS        How does a department request support from ITS
Engineering?                                          Engineering?
How do I check the status of a network repair         How do I check the status of a network repair
ticket?                                               ticket?

 How quickly will ITS respond to departmental          How quickly will ITS respond to departmental
service requests?                                     service requests?
If I am not satisfied with the support that I am      If I am not satisfied with the support that I am
receiving from ITS Engineering, how do I escalate a   receiving from ITS Engineering, how do I escalate
problem?                                              a problem?
What if I am a departmental ITS support           What if I am a departmental ITS support
representative and I have an urgent problem and   representative and I have an urgent problem and
need immediate technical assistance.              need immediate technical assistance.

What if my departmental ITS support person is     What if my departmental ITS support person is
unavailable?                                      unavailable?




Who is responsible for supporting departmental    Who is responsible for supporting departmental
networks?                                         networks?

Who should I call if I have a network problem?    Who should I call if I have a network problem?




How can I change my Novell Netware password?      How can I change my Novell Netware password?
After signing on to OMNI, i see no place to       After signing on to OMNI, i see no place to
LOGOUT.                                           LOGOUT.
Am I allowed to view roles in the no-OMNI roles   Am I allowed to view roles in the no-OMNI roles
category?                                         category?

As a former employee, how can I access the        As a former employee, how can I access the
information in OMNI?                              information in OMNI?




Can part time employees access OMNI?              Can part time employees access OMNI?




Can passwords be shared or reused?                Can passwords be shared or reused?
Has the OMNI online role request (eORR)           Has the OMNI online role request (eORR)
application changed?                              application changed?
How can a non-employee access OMNI to search           How can a non-employee access OMNI to search
for job openings at FSU?                               for job openings at FSU?
How can I request security for OMNI?                   How can I request security for OMNI?

How long do I have to wait after I reset or activate   How long do I have to wait after I reset or
my FSUID before I sign in to OMNI?                     activate my FSUID before I sign in to OMNI?
I am receiving runtime errors. Is there anything I     I am receiving runtime errors. Is there anything I
can do to prevent this?                                can do to prevent this?
I can't log into OMNI and I have to enter my           I can't log into OMNI and I have to enter my
time/leave today.                                      time/leave today.

I'm a new employee and can't login to Omni.            I'm a new employee and can't login to Omni.




Is there a way to extend the time out in Omni?         Is there a way to extend the time out in Omni?


I was logged into OMNI and then it kicked me out       I was logged into OMNI and then it kicked me out
and now I can't log back in.                           and now I can't log back in.

My department has some pretty old computers.           My department has some pretty old computers.
Will we be able to run the OMNI system?                Will we be able to run the OMNI system?

We have hired a new sr. program assistant and I        We have hired a new sr. program assistant and I
now have new roles. How do I request security          now have new roles. How do I request security
changes and add her to all eprocurment and travel      changes and add her to all eprocurment and
requests, including blankets?                          travel requests, including blankets?




What browsers are supported for use with the           What browsers are supported for use with the
OMNI system?                                           OMNI system?
What in OMNI can I not change?                     What in OMNI can I not change?




What is the procedure for updating the alternate What is the procedure for updating the alternate
user function of workflow if someone is unable to user function of workflow if someone is unable to
designate for him/herself (is unavailable)?       designate for him/herself (is unavailable)?




What is the Web Learning Assistant?                What is the Web Learning Assistant?

What is this "Sandbox" that I keep hearing about? What is this "Sandbox" that I keep hearing about?

When accessing OMNI with the Mozilla browser,       When accessing OMNI with the Mozilla browser,
the system looks different and I am unable to       the system looks different and I am unable to
access certain features. What is the problem?       access certain features. What is the problem?
                                                    When I am in the OMNI System, I will try to enter
When I am in the OMNI System, I will try to enter data and I get “kicked back” to a different menu
data and I get “kicked back” to a different menu or or sometimes to the login screen. What is going
sometimes to the login screen. What is going on? on?
When I click “help” in the OMNI system, a window     When I click “help” in the OMNI system, a
opens for the Web Learning Assistant, but then       window opens for the Web Learning Assistant,
nothing happens. What should I do?                   but then nothing happens. What should I do?
When I log into OMNI I get a white flashing screen   When I log into OMNI I get a white flashing
that doesn't go anywhere.                            screen that doesn't go anywhere.




When should I use the New Window hyperlink in        When should I use the New Window hyperlink in
OMNI?                                                OMNI?

                                               Where in OMNI can an FSU employee go to
Where in OMNI can an FSU employee go to update update their information or check their
their information or check their paycheck?     paycheck?




Where online can I find information about the        Where online can I find information about the
different sections and features in OMNI?             different sections and features in OMNI?
Who can I call if I have questions about the     Who can I call if I have questions about the
different features within OMNI?                  different features within OMNI?




Why can't I use my browser back button in the    Why can't I use my browser back button in the
OMNI system?                                     OMNI system?

Why can't I view the OMNI Job Aids?              Why can't I view the OMNI Job Aids?




Why won't the WLA open for me?                   Why won't the WLA open for me?

Will Safari web browser be supported under the   Will Safari web browser be supported under the
OMNI system?                                     OMNI system?




Will the OMNI System work on a Mac?              Will the OMNI System work on a Mac?




Will the OMNI System work on a Mac? My entire    Will the OMNI System work on a Mac? My entire
department is full of Mac users.                 department is full of Mac users.
How do I add, change or disconnect a ITS       How do I add, change or disconnect a ITS
departmental service?                          departmental service?
How do I cancel my Departmental order?         How do I cancel my Departmental order?

How do I check the status of my Departmental   How do I check the status of my Departmental
order?                                         order?

How many days in advance should I place a      How many days in advance should I place a
Departmental order for work to be done?        Departmental order for work to be done?




What happens after I submit my Departmental    What happens after I submit my Departmental
order?                                         order?

What kind/models of phones can I use?          What kind/models of phones can I use?

When will my Departmental order be completed? When will my Departmental order be completed?
PA - admissions password:   PA - admissions password:
PA - Reset password:                              PA - Reset password:


How do I get started as an instructor?            How do I get started as an instructor?

How do I register the device on Blackboard?       How do I register the device on Blackboard?

How do I type in my FSUID into the device?        How do I type in my FSUID into the device?
Is there 1-on-1 support for instructors?          Is there 1-on-1 support for instructors?




Is there any where else on campus that helps users Is there any where else on campus that helps
get started with the PRS system?                   users get started with the PRS system?


What is my clicker's radio ID?                    What is my clicker's radio ID?
How do I forward my telephone line?                How do I forward my telephone line?
How do I unforward my telephone line?              How do I unforward my telephone line?




I am getting harassing or life threatening phone   I am getting harassing or life threatening phone
calls?                                             calls?




To set the time and date on your M5316:            To set the time and date on your M5316:




What phone features are available?                 What phone features are available?




Doesn’t my tuition money already pay for this?     Doesn’t my tuition money already pay for this?
How do I put money on my card?               How do I put money on my card?




Is five cents a page a fair price?           Is five cents a page a fair price?




Shouldn’t the technology fee pay for this?   Shouldn’t the technology fee pay for this?




What happens if I get a bad printout?        What happens if I get a bad printout?
What if I accidentally print the wrong thing?       What if I accidentally print the wrong thing?




What is the money going to be used for?             What is the money going to be used for?




Why do we have to start paying for printouts?      Why do we have to start paying for printouts?
                                                   How do I get phone service in the residence
How do I get phone service in the residence halls? halls?




                                                    Is local phone service provided in Residence
Is local phone service provided in Residence Halls? Halls?


Can I bring my computer and are the rooms wired Can I bring my computer and are the rooms wired
for internet?                                   for internet?




Can I download music and movies? Can I host a       Can I download music and movies? Can I host a
server? And why?                                    server? And why?
Can other protocols than TCP/IP be used?          Can other protocols than TCP/IP be used?

Can you share files on a network?                 Can you share files on a network?


How can I repair my connection on Windows XP?     How can I repair my connection on Windows XP?




How can I set up my computer to get internet in   How can I set up my computer to get internet in
my room?                                          my room?
How do I access the internet from my Residence    How do I access the internet from my Residence
Hall?                                             Hall?




How do I configure the connection?                How do I configure the connection?




How do I renew my IP address?                     How do I renew my IP address?

How many different ways can I be blocked from     How many different ways can I be blocked from
using the Network on Campus?                      using the Network on Campus?
I’m getting limited to no connectivity when I try to I’m getting limited to no connectivity when I try
connect to the internet in my dorm?                  to connect to the internet in my dorm?




My connection appears to be slow, why is this        My connection appears to be slow, why is this
happening?                                           happening?




What does my Ethernet cable look like?               What does my Ethernet cable look like?


What do I do if I’ve been blocked?                   What do I do if I’ve been blocked?


What is FSU doing to correct the                     What is FSU doing to correct the
bandwidth/connections speed in the Residence         bandwidth/connections speed in the Residence
halls?                                               halls?
What is the connection speed in the Residence        What is the connection speed in the Residence
halls?                                               halls?

What kind of connection will I have in the dorms? What kind of connection will I have in the dorms?
What kind of PC or computer specifications does     What kind of PC or computer specifications does
FSU require to connect to the Internet in the       FSU require to connect to the Internet in the
Residence halls?                                    Residence halls?

Whats the difference between static and dynamic Whats the difference between static and dynamic
IP’s?                                           IP’s?


Which residence halls use wireless connections?     Which residence halls use wireless connections?




Who do I contact when there is a problem with my Who do I contact when there is a problem with
ethernet jack?                                   my ethernet jack?
Who handles advanced networking?                 Who handles advanced networking?

Who is responsible for the safety of my computer Who is responsible for the safety of my computer
files on the network?                            files on the network?


Why am I on the blocked list?                       Why am I on the blocked list?




How do you connect to garnet or mailer via SSH?     How do you connect to garnet or mailer via SSH?


I have uploaded my files to my SSH website, but     I have uploaded my files to my SSH website, but
anytime I try to look at the page in my browser I   anytime I try to look at the page in my browser I
get a "Forbidden" error message, why?               get a "Forbidden" error message, why?
Secure Shell Login - I am a returning student so my   Secure Shell Login - I am a returning student so
e-mail was changed from a garnet account to the       my e-mail was changed from a garnet account to
new FSUID@fsu.edu account. How can I login to         the new FSUID@fsu.edu account. How can I login
secure shell once my garnet account has been          to secure shell once my garnet account has been
changed to a JES email (FSUID@fsu.edu)?               changed to a JES email (FSUID@fsu.edu)?




SSH Forgot Password - Could you send me or else       SSH Forgot Password - Could you send me or else
reset my SSH password for                             reset my SSH password for
username@shell.cs.fsu.edu?                            username@shell.cs.fsu.edu?




When connecting via SSH why am I being                When connecting via SSH why am I being
disconnected before being asked for a password?       disconnected before being asked for a password?




Why can't I, a student, login via SSH on the garnet Why can't I, a student, login via SSH on the garnet
server?                                             server?
When logging on to share point, I need to re         When logging on to share point, I need to re
authenticate each time I move from one page to       authenticate each time I move from one page to
another in share point. For example moving from      another in share point. For example moving from
"my issues" to the a particular issue id requires    "my issues" to the a particular issue id requires
authentication.                                      authentication.
How does a SLU customer report a network             How does a SLU customer report a network
problem or make a service request?                   problem or make a service request?
How do I check the status of a repair ticket?        How do I check the status of a repair ticket?
How do I escalate a problem, if I am not satisfied   How do I escalate a problem, if I am not satisfied
with the support that I am receiving from ITS        with the support that I am receiving from ITS
Engineering?                                         Engineering?
How quickly will ITS respond to SLU service          How quickly will ITS respond to SLU service
requests?                                            requests?

How should departments report problems to            How should departments report problems to
networking?                                          networking?




What are the advantages of entering into a SLU?      What are the advantages of entering into a SLU?
What are the costs associated with a SLU?            What are the costs associated with a SLU?

What is a SLU?                                       What is a SLU?
What services are not provided under a SLU?          What services are not provided under a SLU?


What services are provided under a SLU?              What services are provided under a SLU?


                                                  How can I connect my Windows Vista or
How can I connect my Windows Vista or Windows Windows 7 Computer to the KMS Activation
7 Computer to the KMS Activation Server?          Server?
How long will I be able to acquire upgrades under How long will I be able to acquire upgrades under
the Campus Agreement?                             the Campus Agreement?




How long will the Campus Agreement licenses be       How long will the Campus Agreement licenses be
good for?                                            good for?




How will departments be assessed the fees ($100      How will departments be assessed the fees ($100
for PC and $50 for Mac)?                             for PC and $50 for Mac)?




If I buy a software license do I need to purchase    If I buy a software license do I need to purchase
media?                                               media?




If I'm using Eudora on a Mac, what should I do if it If I'm using Eudora on a Mac, what should I do if it
asks me to accept new certificates?                  asks me to accept new certificates?
                                                    If I order media for my licensed software, how
If I order media for my licensed software, how will will I receive it and how long will it take to get
I receive it and how long will it take to get it?   it?




If the Microsoft Operating System upgrades are        If the Microsoft Operating System upgrades are
free, how do I get it installed on my FSU owned       free, how do I get it installed on my FSU owned
computers?                                            computers?

I need the latest Win Mobile 5 admin2k Root Trust I need the latest Win Mobile 5 admin2k Root
Certificate.                                      Trust Certificate.
                                                  Once my department purchases a MATLAB
Once my department purchases a MATLAB license, license, how do I gain access to usage of the
how do I gain access to usage of the software?    software?




Under the Adobe products page; What is the            Under the Adobe products page; What is the
difference between a new license, uplift license,     difference between a new license, uplift license,
and conc. license?                                    and conc. license?




What about the computers that already exist?          What about the computers that already exist?




What is different between the Select Agreement        What is different between the Select Agreement
which still exists between the University and         which still exists between the University and
Microsoft, and the new Campus Agreement?              Microsoft, and the new Campus Agreement?
What is the difference between a license and    What is the difference between a license and
media?                                          media?




What is your return/refund policy?              What is your return/refund policy?




Why are new computers being charged a $100 or   Why are new computers being charged a $100 or
$50 fee?                                        $50 fee?




Will I still need to purchase Office products   Will I still need to purchase Office products
through Software Licensing?                     through Software Licensing?




Will there be a renewal period for Campus       Will there be a renewal period for Campus
Agreement products?                             Agreement products?




What is an SLU (Service Level Understanding)?   What is an SLU (Service Level Understanding)?
How do I request access to applications under         How do I request access to applications under
Secure Apps / NWRDC?                                  Secure Apps / NWRDC?
If I’m hearing impaired but do not have a             If I’m hearing impaired but do not have a
specialized phone, is there somewhere I can go to     specialized phone, is there somewhere I can go to
access the TDD so I can get some information on       access the TDD so I can get some information on
campus?                                               campus?

What does TDD stand for?                              What does TDD stand for?
What number do I dial for the Nationwide TDD          What number do I dial for the Nationwide TDD
relay service?                                        relay service?

Which other departments on campus use the TDD Which other departments on campus use the
system?                                       TDD system?

Can callers from FSU's campus dial the last 5 digits Can callers from FSU's campus dial the last 5
of my assigned number, through Information           digits of my assigned number, through
Technology Service, to reach me?                     Information Technology Service, to reach me?




Can I have a phone line in my own name?               Can I have a phone line in my own name?




Can I use a single line for both the alarm (panic     Can I use a single line for both the alarm (panic
button) and my phone, or will I need two lines if I   button) and my phone, or will I need two lines if I
want to use both of these services?                   want to use both of these services?




Do I have to sign a new contract for phone service Do I have to sign a new contract for phone
each semester?                                     service each semester?
Do I need to have voicemail? What are the            Do I need to have voicemail? What are the
voicemail rates?                                     voicemail rates?


Do I need to request a phone line from ITS for my    Do I need to request a phone line from ITS for my
alarm (panic button), or will the monitoring         alarm (panic button), or will the monitoring
company request the line?                            company request the line?




How do I check my voicemail?                         How do I check my voicemail?




How do I find out what my phone number is?           How do I find out what my phone number is?
How do I sign-up to have my alarm (ie. panic         How do I sign-up to have my alarm (ie. panic
button) monitored?                                   button) monitored?




How much is the basic phone service?                 How much is the basic phone service?

Is there a fee for alarm activation, and will I be   Is there a fee for alarm activation, and will I be
charged after that?                                  charged after that?
Is there an activation fee for the phone service?        Is there an activation fee for the phone service?
Is there somewhere that I can get dialing                Is there somewhere that I can get dialing
instructions for my calling features?                    instructions for my calling features?




What can I do if I forget my passcode?                   What can I do if I forget my passcode?




What can I do if my alarm (panic button) is not          What can I do if my alarm (panic button) is not
working correctly? Is there a charge for repairs?        working correctly? Is there a charge for repairs?




What should I do if my phone isn't working?              What should I do if my phone isn't working?




Why do I need a phone line for my alarm (panic           Why do I need a phone line for my alarm (panic
button) to work?                                         button) to work?


A line is reaching a busy signal, but it really is not in A line is reaching a busy signal, but it really is not
use.                                                      in use.
Beeps on the line: phone rings every five minutes      Beeps on the line: phone rings every five minutes
and when I answer the call, there is an "electronic    and when I answer the call, there is an "electronic
device" calling me. It sounds like a series of beeps   device" calling me. It sounds like a series of beeps
on the line.                                           on the line.




Can make calls but cannot receive calls                Can make calls but cannot receive calls
How do I submit a request to get my phone              How do I submit a request to get my phone
repaired?                                              repaired?
I am a new Employee and I need my voicemail            I am a new Employee and I need my voicemail
passcode reset                                         passcode reset


I am getting someone else's calls.                     I am getting someone else's calls.




                                                    I can not hear a dial tone when I pick up my
I can not hear a dial tone when I pick up my phone. phone.




I hear a busy signal when the handset is lifted just I hear a busy signal when the handset is lifted just
before I hear a dial tone.                           before I hear a dial tone.




I need to change my Class of Service.                  I need to change my Class of Service.
My Display/ Speaker Phone/ Add on Module/          My Display/ Speaker Phone/ Add on Module/
Caller ID is not working…                          Caller ID is not working…
My message light is stuck…
                        My message light is stuck…

No message indicator...                            No message indicator...
Delayed messages…                                  Delayed messages…


The phone rings and no one is there                The phone rings and no one is there




How can I make a payment for my student?           How can I make a payment for my student?




How can I view my student's grades?                How can I view my student's grades?


How do I get it?                                   How do I get it?

If a parent has more than one student here at FSU, If a parent has more than one student here at
can they have third party access to both students FSU, can they have third party access to both
with their same email address?                     students with their same email address?




My son/daughter said they gave me Third party      My son/daughter said they gave me Third party
access, but I can’t view it?                       access, but I can’t view it?
What does Third party access allow me to view?    What does Third party access allow me to view?


What is Third Party access?                       What is Third Party access?




Why can’t you tell me about my student’s bills?   Why can’t you tell me about my student’s bills?




PA - Transcripts:                                 PA - Transcripts:
Solving: When there is a question about               Solving: When there is a question about
requesting transcripts:                               requesting transcripts:

How can I find out where a number is without       How can I find out where a number is without
removing it from service” or “there is a number on removing it from service” or “there is a number
my bill and I am not sure who it belongs to?       on my bill and I am not sure who it belongs to?

Are there any radios I can purchase that do not       Are there any radios I can purchase that do not
require a license?                                    require a license?




Does ITS provide two way radios?                      Does ITS provide two way radios?
If I do not have a license but I buy and use radios   If I do not have a license but I buy and use radios
anyway what can happen?                               anyway what can happen?
I still think a low power radio would work for me.    I still think a low power radio would work for me.
Does ITS still have to approve.                       Does ITS still have to approve.

Why do I need approval from the Information           Why do I need approval from the Information
Technology Services to purchase two way radio         Technology Services to purchase two way radio
equipment or services?                                equipment or services?
Will Communications obtain a license for our     Will Communications obtain a license for our
department?                                      department?




                                                 What do I need to know about University
What do I need to know about University Housing? Housing?




                                                How do I know if my phone needs to be
How do I know if my phone needs to be upgraded? upgraded?

What do I need to do to get my phone upgraded? What do I need to do to get my phone upgraded?




How do I add/update Vendor File Information?     How do I add/update Vendor File Information?




What happens if my phone is lost or stolen?      What happens if my phone is lost or stolen?
Where can I find information about Verizon       Where can I find information about Verizon
phones on the ITS website?                       phones on the ITS website?




Who do you contact if the phone can only dial    Who do you contact if the phone can only dial
911?                                             911?
Are you an experienced user having problems with Are you an experienced user having problems
VPN?                                             with VPN?




Can I still access the old VPN?                 Can I still access the old VPN?
Can I use the VPN without downloading the VPN    Can I use the VPN without downloading the VPN
software?                                        software?




Do you need help with your VPN service? Here are Do you need help with your VPN service? Here
some helpful hints.                              are some helpful hints.
Fall semester 2009 troubleshooting connecting to Fall semester 2009 troubleshooting connecting to
FSU's New VPN services...                         FSU's New VPN services...
                                                  How can I access the VPN if I have Windows
How can I access the VPN if I have Windows Vista? Vista?
How do faculty and staff use the VPN?   How do faculty and staff use the VPN?
How do I remote into my computer at work from        How do I remote into my computer at work from
home?                                                home?




How do I tell my computer it is OK for it to allow a How do I tell my computer it is OK for it to allow
remote connectivity?                                 a remote connectivity?

I receive an error that says "The VPN client agent   I receive an error that says "The VPN client agent
was unable to create the interprocess                was unable to create the interprocess
communication depot"                                 communication depot"
I use the OLD VPN client and I was given a pcf file   I use the OLD VPN client and I was given a pcf file
to install on my home computer, and given a           to install on my home computer, and given a
Profile name too. Where do I install the VPN pcf      Profile name too. Where do I install the VPN pcf
file and when do I use my Profile name when           file and when do I use my Profile name when
logging into the VPN?                                 logging into the VPN?




I was here last year and the VPN seems different,     I was here last year and the VPN seems different,
I'm having problems with VPN?                         I'm having problems with VPN?
Troubleshooting Remote Desktop Connections      Troubleshooting Remote Desktop Connections




We have a Guest/Vendor that needs access to our We have a Guest/Vendor that needs access to
VPN services:                                   our VPN services:
What if the user is still having more problems?    What if the user is still having more problems?
What other information does the user need to       What other information does the user need to
collect for the IT Help Desk?                      collect for the IT Help Desk?




What if the VPN disconnects after a short period of What if the VPN disconnects after a short period
time?                                               of time?




What is VPN?                                       What is VPN?




Where is the latest VPN software and manual?       Where is the latest VPN software and manual?
Who can use VPN?                                  Who can use VPN?




Why would an employee need a Profile and pcf file Why would an employee need a Profile and pcf
to access the VPN?                                file to access the VPN?




How do I change my greeting?                      How do I change my greeting?

How do I know if I have voicemail capabilities?   How do I know if I have voicemail capabilities?

How do I know if there are messages waiting?      How do I know if there are messages waiting?


How do I reset my voicemail passcode?             How do I reset my voicemail passcode?
How do I retrieve my messages from Voice Mail?        How do I retrieve my messages from Voice Mail?


How do I set up/manage my Voice mail tree?            How do I set up/manage my Voice mail tree?




How do I set up my Voice mail for the first time?     How do I set up my Voice mail for the first time?

I do not have a phone line?                           I do not have a phone line?

What do I do if my message light is stuck on?         What do I do if my message light is stuck on?
What do I do if the voice mail light does not blink   What do I do if the voice mail light does not blink
when I have messages?                                 when I have messages?

What is a Voice mail tree?                            What is a Voice mail tree?

What is the retention time for messages?              What is the retention time for messages?


What types of voice mail services are available?      What types of voice mail services are available?

How can I redial the last number that I called?       How can I redial the last number that I called?


How do I adjust my ringer volume?                     How do I adjust my ringer volume?


How do I forward my calls?                            How do I forward my calls?
How do I know if I have a message waiting?            How do I know if I have a message waiting?


How do I program my autodial keys?                    How do I program my autodial keys?


How do I unforward my calls?                          How do I unforward my calls?
I don’t see transfer or conference buttons on my     I don’t see transfer or conference buttons on my
phone.                                               phone.
I heard my phone ring but, the caller’s number did   I heard my phone ring but, the caller’s number
not register on my callers list?                     did not register on my callers list?




I used the conference feature and dropped out of I used the conference feature and dropped out of
the call and all other parties were disconnected. the call and all other parties were disconnected.




My display has my programmed keys in English,        My display has my programmed keys in English,
but the other items don’t look familiar.             but the other items don’t look familiar.


My phone is frozen and I can’t call out.             My phone is frozen and I can’t call out.
What does VoIP stand for?                            What does VoIP stand for?




What is the park feature and how do I use it?        What is the park feature and how do I use it?


When I use my transfer key I can’t connect all       When I use my transfer key I can’t connect all
three parties together.                              three parties together.




How do I set up a student organization website       How do I set up a student organization website
through Florida State?                               through Florida State?




Where can I find information about EZ-Publish?       Where can I find information about EZ-Publish?
Where can I find more information on EZPublish       Where can I find more information on EZPublish
for a departmental website?                          for a departmental website?
Where can I obtain assistance with EZPublish for a Where can I obtain assistance with EZPublish for
departmental website?                              a departmental website?




As an instructor, how do I get WebDAV space for    As an instructor, how do I get WebDAV space for
all students in my class?                          all students in my class?
How do I create a website on myweb.fsu.edu         How do I create a website on myweb.fsu.edu
using WebDAV?                                      using WebDAV?
How do other people in my department get           How do other people in my department get
webdav/myweb space?                                webdav/myweb space?




Why change to WebDAV?                              Why change to WebDAV?
Can I downgrade Internet Explorer 8 to Internet    Can I downgrade Internet Explorer 8 to Internet
Explorer 7?                                        Explorer 7?


Can I run 64-bit programs on a 32-bit computer?    Can I run 64-bit programs on a 32-bit computer?




Can I run my Windows XP programs on Windows        Can I run my Windows XP programs on Windows
7?                                                 7?




Can I use my product key on more than one          Can I use my product key on more than one
computer?                                          computer?
How can FSU faculty and staff purchase Windows 7   How can FSU faculty and staff purchase Windows
at a discounted rate?                              7 at a discounted rate?
How can I install Windows 7 to a netbook with no How can I install Windows 7 to a netbook with no
DVD drive?                                       DVD drive?




                                                How can I know if Windows 7 will work on my
How can I know if Windows 7 will work on my PC? PC?
How do I get my files and folders after upgrading   How do I get my files and folders after upgrading
from Windows XP or Windows Vista?                   from Windows XP or Windows Vista?


Is there a difference between the upgrade and the Is there a difference between the upgrade and
full product?                                     the full product?




What is the difference between the Upgrade and      What is the difference between the Upgrade and
Custom installation options?                        Custom installation options?




What is Windows XP Mode?                            What is Windows XP Mode?
Where can I learn more about Windows 7 from          Where can I learn more about Windows 7 from
Microsoft?                                           Microsoft?
Will I be able to log into OMNI, Blackboard and/or   Will I be able to log into OMNI, Blackboard
Webmail?                                             and/or Webmail?




Will my 32-bit programs and hardware work on a       Will my 32-bit programs and hardware work on a
64-bit PC?                                           64-bit PC?
Will Windows 7 come with IE 8?                       Will Windows 7 come with IE 8?
Are there any other wireless networks that I can     Are there any other wireless networks that I can
use?                                                 use?
Can departments install their own wireless access    Can departments install their own wireless access
points?                                              points?




Can I use wireless in my dorm room?                  Can I use wireless in my dorm room?

How can I make sure that I'm connected to the        How can I make sure that I'm connected to the
FSUWIN?                                              FSUWIN?

How can someone not officially with the University How can someone not officially with the
use the FSU Wireless?                              University use the FSU Wireless?




How does a department get wireless installed in      How does a department get wireless installed in
their area?                                          their area?
How do I connect to FSUWIN?                        How do I connect to FSUWIN?
How do I find out where there is wireless coverage How do I find out where there is wireless
on campus?                                         coverage on campus?

How do I make sure that I have an IP Address to        How do I make sure that I have an IP Address to
connect to FSUWIN?                                     connect to FSUWIN?
If I am an alumnus on campus and I have re-            If I am an alumnus on campus and I have re-
activated my FSUID, will I be able to access the       activated my FSUID, will I be able to access the
Wireless Network?                                      Wireless Network?
Is a WEP key needed in order to gain wireless          Is a WEP key needed in order to gain wireless
access for devices such as PDA's and other hand-       access for devices such as PDA's and other hand-
held devices that can not provide an option of         held devices that can not provide an option of
logging into the wireless network username and         logging into the wireless network username and
password?                                              password?


Is it realistic to expect to be able to get the same   Is it realistic to expect to be able to get the same
throughput as the wired Network?                       throughput as the wired Network?
Is there a map that shows where wireless is            Is there a map that shows where wireless is
covered on campus?                                     covered on campus?

Only FSUWIN is publicly available on FSU Campus        Only FSUWIN is publicly available on FSU Campus


What are other ways to stay connected to FSUWIN What are other ways to stay connected to
(Regarding Power Settings)?                     FSUWIN (Regarding Power Settings)?




What do I do if the login screen does not appear? What do I do if the login screen does not appear?
What do I need to know about FSUWIN concerning What do I need to know about FSUWIN
drivers?                                          concerning drivers?

What do you do if you’re blocked by the wireless     What do you do if you’re blocked by the wireless
network?                                             network?
What if a wireless user cannot connect to an         What if a wireless user cannot connect to an
FSUWIN wireless SSID, but they are receiving         FSUWIN wireless SSID, but they are receiving
signals from other SSIDs?                            signals from other SSIDs?
                                                     What if a wireless user is able to authenticate
What if a wireless user is able to authenticate onto onto the FSUWIN wireless network, but they are
the FSUWIN wireless network, but they are unable unable to view web pages, or they are being
to view web pages, or they are being directed to a directed to a page stating “no access, peer to
page stating “no access, peer to peer, etc.?”        peer, etc.?”
What if a wireless user is getting dropped every     What if a wireless user is getting dropped every
xxx minutes from the wireless network?               xxx minutes from the wireless network?




What if a wireless user is not able to view the web What if a wireless user is not able to view the
login page?                                         web login page?




What if a wireless user is reporting a very weak     What if a wireless user is reporting a very weak
signal?                                              signal?




What if a wireless user is unable to receive an IP   What if a wireless user is unable to receive an IP
Address?                                             Address?
What is the wireless login URL?                      What is the wireless login URL?
What username and password do I use to access        What username and password do I use to access
the wireless network?                                the wireless network?
What username and password do you use?             What username and password do you use?


Who makes the Network cards and what is the        Who makes the Network cards and what is the
cost of each?                                      cost of each?




Why am I blocked from the network?                 Why am I blocked from the network?

Why am I blocked from the network?                 Why am I blocked from the network?




Why can I see the FSUWIN network, but cannot       Why can I see the FSUWIN network, but cannot
connect?                                           connect?
Why can't I have an https:// website saved as my   Why can't I have an https:// website saved as my
homepage?                                          homepage?

Why does my wireless signal come and go?           Why does my wireless signal come and go?

Why does wireless work in some places but not in Why does wireless work in some places but not in
others?                                          others?




Can my department order Wireless Tokens for a      Can my department order Wireless Tokens for a
specific event or specified period of time?        specific event or specified period of time?




How does my department request Wireless            How does my department request Wireless
Tokens?                                            Tokens?


How long in advance do I have to place an order    How long in advance do I have to place an order
for Wireless Tokens?                               for Wireless Tokens?
How long will our Wireless Tokens remain active? How long will our Wireless Tokens remain active?




How will my department receive Wireless Tokens    How will my department receive Wireless Tokens
that have been ordered?                           that have been ordered?




What are Wireless Tokens?                         What are Wireless Tokens?




What does my department do with our Wireless      What does my department do with our Wireless
Tokens once we no longer need them?               Tokens once we no longer need them?


What is the cost of ordering Wireless Tokens?     What is the cost of ordering Wireless Tokens?




Who in my department is responsible for keeping   Who in my department is responsible for keeping
track of our Wireless Token usage?                track of our Wireless Token usage?
Solution Details
Open a ITS repair ticket online at http://its.fsu.edu/Network/Network-Services/Access-Control-List-ACL-
Management and the ITS Help for both your w-4 and name in OMNI (under personal information
Submit Online change request Desk will refer it to our Networking Core area
summary)
2. a copy of your new social security card and or mirage license (attention: Sue Andres).
Once this has processed contact:
FSU Card Center for a new card
Campus.FSU.EDU regarding your new user ID
FSU Help Desk regarding any approvals or routing issues that result in OMNI
6. Purchasing regarding financial access & relationships (i.e. power approver circle etc.)
7. Kim Mulford or Darla Shrum to get your Hummingbird access updated.
8. Notify Key Shop or other university agencies that you interact with on a regular basis.
9. Update the FSU Faculty and Staff Directory at FSU.EDU under search Florida State. Search your name
and then look for instructions at bottom of page.
Important Notes:
Make sure that any items routed to you in OMNI (financial or HR) do not get lost in cyberspace when
your user ID is changed. Try and clear all work lists immediately prior to the change.
You may need someone in your area to submit Parature tickets while your user ID is being changed
(count on issues arising).
Check the Seminole and other university directories to ensure that you name has been updated.
Watch list-serve notices to ensure you were not dropped.
Request in OMNI to be able to work the previous persons orders they must be added to your set up in
Purchasing.
If you were a requester or Approver you will still have to search under your previous name to manage
requisitions prior to your name change until they have been cleared.
FSU does not provide a self-service account deletion/close function. You may choose, however, to
forward your myFSU (@my.fsu.edu) email account to another account




During Account setup, you will receive a screen asking if you would like to “Use the blind and low vision
experience”, “Language”, and “Time Zone” (see screen below).
Please check the box for "Use the blind and low vision experience" only if this option is preferred.
Choose your preferred Language
Choose the correct Time Zone [the FSU Main Campus - Tallahassee, FL - is Eastern Time (US & Canada)].

For questions or problems, please contact the IT Help Desk
it-help@fsu.edu
Phone: 850.644.HELP(4357)
With the activation of your new myFSU account, you have the option to migrate your existing email to
your new student-styleFSUID@my.fsu.edu account.
The migration process can take 5-7 days to complete
 You will be notified via email when your migration is complete
Mail items larger than 25MB will not be migrate.
Mail folders with a forward slash (/) in the name will not be migrated
Calendar and Contact items will not be migrated
Instructions on migrating your Calendar
Instructions on migrating your Contacts
If you did not choose to migrate your existing mail, or are not sure if you chose this option, send a
support request email to
it-help@fsu.edu
 include your contact information, FSUID username, myFSU (@my.fsu.edu) username, and Request to
migrate existing email mailbox to new @my.fsu.edu mailbox.

Go to https://lists.fsu.edu/mailman/listinfo/
  Choose the correct List
  On the next page, scroll to bottom to manage your information (including email address)
The password for your myFSU (@my.fsu.edu) account is the same as your FSUID password, used to
access Blackboard (campus.fsu.edu). Please visit Backboard at https://campus.fsu.edu, and click the link
"Reset your password".
For further assistance, contact the IT Help Desk:
Online: http://help.fsu.edu

Email: it-help@fsu.edu

Phone: 850.644.HELP (4357)
If you do not want your e-mail published in the FSU Student e-mail directory, log in with your FSUID and
password to campus.fsu.edu and follow these directions:

http://its.fsu.edu/Communications/Directory-Assistance/Student-Directory-Changes
To Manage Rules:

  Click Options --> Organize E-Mail --> Inbox Rules

You can use the Inbox Rules tab to create new rules, or to edit or delete existing rules.




What else do I need to know?

  To create a new blank rule using the Inbox Rules tab, click rules New.

  Another option - Create rules directly from messages:

    Right-click the message in the message list pane.
    Click Create Rule, or open the message and then click rules Create Rule on the toolbar.

  Rules are run from top to bottom in the order in which they appear in the Rules window. To change
the order of rules, click the rule you want to move, and then click the up previous or down next arrow to
move the rule to the position you want in the list.

  You can create more complex rules by clicking More Options:

    Set more than one condition for your rule.
    Set more than one action for your rule.
    Add exceptions by clicking Add Exception.
    Turn on or Turn off Stop processing more rules.

Yes, you can still migrate your email by December 19, 2011. Please contact the Help Desk to request
your email be migrated.

No, you will need to set up a new forward in your @my.fsu.edu account.

How to Forward your e-mail from your myFSU account

FSU strongly encourages you to use your @my.fsu.edu account to manage all your mail, including FSU
communications. The myFSU service offers many of the same advantages as other email services, plus a
10GB inbox, 25GB online storage, calendaring, communications, and collaboration services.
Submit a ticket at help.fsu.edu, or contact the IT Help Desk:
it-help@fsu.edu
 850.644.HELP (4357)
During account setup, specifically when attempting to use one of the extra features of the myFSU
service (Office Web Apps, SkyDrive, etc.), you may be asked to enter your Birth year and select a
Country/region. Please accurately enter this information, and click the button “I accept”.
If you enter an incorrect Birth year or receive an error message, please contact the IT Help Desk:
Online: help.fsu.edu
Email: it-help@fsu.edu
Phone: 850.644.HELP(4357)
This password reset will update your account information, giving you access to many new or improved IT
services, including FSUSecure campus wireless access, myFSU email and collaboration service, the FSU
LDAP, etc.
This password reset will affect your FSUID and official University email account, including Blackboard
login, network access, etc.
For assistance, contact the IT Help Desk:
Web: http://help.fsu.edu

Email: it-help@fsu.edu
Phone: 850.644.HELP (4357)
OP-H-6 USE OF UNIVERSITY INFORMATION TECHNOLOGY RESOURCES
PRIVACY AND SECURITY
1. The University cannot guarantee that, in all instances, copies of critical data will be retained on
University systems. It is ultimately the responsibility of computer users to obtain secure, backup copies
of essential files for disaster recovery.

2. Unauthorized access to computer files, either by direct examination or by automated searching, will
not be permitted unless there is reasonable cause and access is approved by the director (or designee)
of the facility that supports the system.

If you have anymore questions about use policies, please click on the link below:
http://www.vpfa.fsu.edu/policies/bmanual/itpolicy.html
For errors in the FSUCard Center Database - Contact the FSUCard Center at 850-644-7777 or Lee Creary
850-644-5102. You can also send an email to FSCRDCTR@Mailer.fsu.edu
For errors in the Employee Database - Contact an HR Representative in Compensation. First contact
Chenelle Carette at 644-9641. If you cannot reach Ms. Carette, then contact Eydie Thurston at 644-6470
hr@admin.fsu.edu
For errors in the Student/Registrar Database - Contact the Registrar's Office at 850-644-1050 or email
the Registrar's Office at registrar@admin.fsu.edu

Please try installation through the Adobe Acrobat or Adobe Reader entry in "Add/Remove Software"
from your computer's "Control Panel"

No. You will need to create a different account for the new property.
No equipment to buy

  A dedicated account for each resident in the apartment with individual bandwidth

  Wireless hotspots available at the chapter houses and pool area

  Service is convenient and includes onetime property-wide authentication. Authenticate and forget it
no matter which connection you are using

  Service is “portable” as it includes property-wide wired connectivity. Customers can plug into any
active port at HG, log in to their individual account and receive 3Mbp speeds

  Speeds are wired line speeds and not “up to speeds” to ensure that each customer receives a full
3Mbps when connected. This was purposefully designed specifically for Heritage Grove to be sure that
other customers on the network, including roommates, would not affect transfer speeds

  Service includes up to two unique IP devices per individual resident at wired speeds. You can have
two devices connected, such as a PC and an iPod, at a full 3Mbps, which equates to 6Mbps service.
Example: 4 students x 2 connections x 3Mbps = 24Mbps total apartment connectivity
No. Internet services use a one time property-wide authentication. Authenticate and forget it no matter
which connection you are using.

Call Apogee Support at 1-877-478-8865. You will need to locate the MAC address for your device.
For Internet service, please check with our partner, Apogee at 1-877-478-8865 (toll free).

You need a working Ethernet cable (CAT5 or better) to plug into the wall port from your computer.
Check with your roommate(s) to make sure the apartment does not already have an account. If there is,
the account owner must call Apogee to add your account. If not, you can sign up online at
http://myresnet.apogeenet.net.
For service requests and/or repairs, please contact Apogee Customer Service directly:
Phone: 1-877-478-8865

Online: https://www.myresnet.com/
Wireless hotspots are available at the chapter houses and pool area.
You may not use any networking devices such as routers, servers, access points, or the like. This
information can be found in the Apogee End-user Agreement at
http://www.apogeenet.net/pdf/apogee_eua.pdf

You can retrieve this information on the Apogee website at http://myresnet.apogeenet.net. You will
need your email address and 4-digit security PIN. You can also contact Apogee Customer Support.

The internet connection speed for Basic Service is 3Mbps/512Kbps. Optional speeds are available.
Basic services are $49.95 per month + plus a $25 installation fee per apartment or $274.75 per semester
(each resident will create an individual user account)
You can email Apogee anytime at cservice@apogeenet.net.
You can contact Apogee Customer Support 24/7, every day at 1-877-478-8865.
There is No Rate Increase to the Basic Service Offering for Fall 2010 – rates and service level remain
stable.

No, there is no charge at this time.
The attendant directory number (DN) is the number you are transferred to when you press "0" after
reaching a voice mail box.
To be in compliance with Chapter 110.108z of the Florida Statues which requires all State lines to have a
non-electronic attendant.
By request, ITS will email daily ACD reports to customer contacts. This service is free of charge. Requests
should be submitted via an online order at http://its.fsu.edu/Getting-Help/Order-Disconnect-Services-
Request-Estimates.

ACD reports are sent via email to the Contact on the order. The format and key to read the information
is published on our website at http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-
Service/Automatic-Call-Distribution/Automatic-Call-Distribution-Report for your convenience.
One time initial fees include a $16.75 processing fee, $27.50 programming and set up per
agent/supervisor, group programming fee of $55 per hour and a trip charge of $25. Monthly costs
include an ACD fee of $10 per set with a dedicated number at a rate of $20.49. An overall monthly ACD
group charge $127.00.

Instructions are available in the Department menu of the ITS website at
http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-Service/Automatic-Call-Distribution.

ACD is service that allows large volumes of calls to be even distributed to a group of agents, directs calls
into a holding Queue and routed to the call to the next available agent. This service applies best to
departments receiving requests of a repetitive nature or frequent calls addressing common questions
and allows after-hours calls to be routed to a night service destination or voice mail
Student cable charges are prorated based on activation/deactivation dates. Charges are not prorated
during school breaks (i.e. Spring Break, Winter Break, etc.).


Go here for information about Active X: http://www.microsoft.com/protect/terms/ActiveX.aspx

Your parents can view your bill online if you provide them with your FSUID and password. Or you can
export your invoice to a word document and send it to your parents as an e-mail attachment.
At this time, payment amounts larger than what is currently owed can not be applied to a student's
account. We are currently working on improving our system.
Notifications may only be sent to your University email address. However, you may forward your e-mail
to another account.
If you live in a Residence Hall, complete a Student online order form (Click on button “Place Res Hall
Order”)
However, if you'd rather place an order in person, visit our location - Rod K. Shaw Building (on the corner
of Call & Dewey Streets).

Note: Phone calls are not accepted for orders.

While viewing your invoice, click on “Export/Email Report” button, located at the bottom of the screen.
a.   In the next window, use the drop-down to select the format type.
b. Click “Email” or “Export”. (Note: Email is currently not working.)

You can send an email to it-help@fsu.edu, which will generate a ticket request. Please include if you
would like the money transferred to your FSUCard or have a check generated. Note: Because of the cost
of handling, refunds will not be processed for amounts less than $2.00.
Your ticket request will be routed to the ITS Accounting area and reviewed within (2) business days. You
will be contacted after the review.
An online email notification is sent to your FSU email account or you can sign up for a paper invoice for
an additional charge of $1.50 a month. You should receive your email notification and/or paper invoice
by the 15th of every month.




Sign in at https://accounts.otc.fsu.edu/ using your FSUID and Password.
1. Click "View Reports" (located on the left hand side).
2. To find an invoice:
o For a Particular Month - Search by "Title" at the top of the screen, type in the first three letters of the
month and year with an asterix (Example: Jul08*) you want to view, and click "Get".
o For a Listing of All Months - Search by "Title" at the top of the screen, type *, and click "Get". Note:
Student invoices will remain online for three months.
3. To open the invoice, double-click on the invoice you wish to view.
4. To print or navigate throughout your invoice onscreen, refer to the top menu bar.
5. To Export or Email an invoice, click on "Export/Email Report", located at the bottom of the screen.
o In the next window, use the drop-down to select the format type.
o Click "Email" or "Export". (Note: The "Email" option is currently unavailable. We hope to have this
option working soon.)
6. When you are completed viewing your online invoice, click 'Logout' (located on the left hand side).

Invoices will remain online for 3 months. Invoices are not accessible after the account is closed.
Basic cable is $39.99 plus tax
The ITS invoices are one month behind (i.e. after service is received). The invoice you receive during the
current month is actually for services received the previous month.
ITS Billing Cycle
Because our office does not require a deposit or payment at sign-up, services are billed one month
behind (i.e. after service is received). Our billing schedule is as follows:
1. Invoices are created on the 6th of the month for services received the prior month.
2. Invoices (paper or email notifications) are sent by the 15th each month.
3. Payment is due by the last day of the month.
4. Late fees are applied to unpaid balances 30 days after payment due date.
Our policy is that you have 30 days from the statement date to dispute, with the Information Technology
Services, any discrepancies on your invoice. You can dispute anything on your invoice by sending an
email to it-help@fsu.edu and it will be routed to our Accounting area. You will receive a response within
(2) business days.
Holds are placed on accounts that are 30 or more days past due. The quickest way to get your hold
lifted is to pay the past due balance. If a payment arrangement is needed, send an email to it-
help@fsu.edu, which generates a ticket. Your ticket will be routed to our ITS Accounting area. You will
receive a response within (2) business days.
You should verify that you have submitted an online order to disconnect your services with our office.
Per the "Terms & Conditions" at sign-up, you are responsible for all charges until you disconnect your
services. If you have disconnected your services, remember our office bills one month behind (ie. after
service is received).
If you have verified that you have disconnected your services, you will need to pay your invoice and you
will no longer receive invoices. If you still have questions, send an email to it-help@fsu.edu, which will
generate a ticket for tracking. Your ticket will be routed to our OTC Accounting area and a response will
be received within (2) business days.

If you live in Heritage Grove, complete a Heritage Grove Online Order Form (Click on appropriate button
"Place Heritage Grove Order" or "Place Heritage Grove Disconnect"). When you complete the entire
form, you will receive a confirmation #.
You may also visit us at the Rod K. Shaw Building (on the corner of Call & Dewey Streets).
Note: We accept email requests via it-help@fsu.edu for disconnect requests only however, placing an
online order is the preferred method. Phone calls are not accepted for order or disconnect requests.

Payments received after the last day of the month will be reflected on the next month's invoice.
After a repair request has been submitted online at http://its.fsu.edu/Getting-Help/Request-a-Repair,
you can submit a written request via email at it-help@fsu.edu

Your request will be reviewed within (2) business days.

Note: In order for a credit adjustment to be considered, service must have been out for at least 3 days
and on the fault of ITS, not the Customer.
The charge for a paper invoice is $1.50 per month. To request a paper invoice, sign-up online at
http://its.fsu.edu/Getting-Help/Ordering-Information or send an email to it-help@fsu.edu and your
request will be routed to our Customer Care area.
At this time, payment amounts larger than what is currently owed cannot be applied to a student's
account. We are currently working on improving our system.
You have four options:
1.) Log in with your FSUID to campus.fsu.edu and pay with the FSUCard, Visa, MasterCard, Discover, or
American Express
2.) Visit the FSUCard Center
3.) Visit Student Financial Services
4.) Mail a check/money order payable to "Information Technology Services", to Student Financial
Services, A1500 University Center, Tallahassee, FL 32306-2394

Please email it-help@fsu.edu with your question and your ticket will be routed to our Accounting area.

The invoice is a Crystal Report, which can be "Saved As" a Crystal Report, Excel, Word, or Text format.
While viewing your invoice, click on the icon of an envelope with a down arrow, then select from the
popup list of file type, the format you prefer. These documents can be printed, emailed to parents, etc.
The invoice will be prorated from when the billing cycle starts to when you submitted your order to stop
services. You will not be invoiced for the entire month.
Note: ITS does not prorate for school breaks (i.e. Spring break, Winter break, etc.)
In order to use the Crystal Report viewer, you may need to install Internet Explorer or DCOM for
Windows 95 and Microsoft Scripting engine. To download internet explorer from your windows updates
or from the Microsoft downloads support page located at
http://download.microsoft.com/download/ie6sp1/finrel/6_sp1/W98NT42KMeXP/EN-US/ie6setup.exe.
In some cases, the Internet Explorer viewer will need to download ActiveX to view invoice.For Students
with Macintosh computers: If you are using OS9, you will need Internet Explorer version 5.17 or the
Safari web browser. If you are using OS10, you will need Internet Explorer version 5.23 or the Safari web
browser.
 If you have trouble printing you can work around it by exporting the invoice to pdf and then printing the
pdf document.
If your ITS invoice amount differs from your FSYou (through campus.fsu.edu) balance, please pay the
smaller balance, you may have a credit pending that will be applied to your account and reflected on
your next invoice.
The user ID is your FSUID. To activate your FSUID or to reset your FSUID password go to
http://campus.fsu.edu
Payment is due on the last day of each month.
Review your invoices as quickly as possible after receiving them, and send us an email at it-help@fsu.edu
within 30 days if you believe something is charged incorrectly, or if you have any questions. Your email
will be routed to our Accounting area.

Your user name and password is your FSUID and FSUID password. You can reset your password here
http://campus.fsu.edu
The ITS invoices are one month behind (i.e. after service is received). The invoice you receive during the
current month is actually for services received the previous month.
ITS Billing Cycle
Because our office does not require a deposit or payment at sign-up, services are billed one month
behind (i.e. after service is received). Our billing schedule is as follows:
1. Invoices are created on the 6th of the month for services received the prior month.
2. Invoices (paper or email notifications) are sent by the 15th each month.
3. Payment is due by the last day of the month.
4. Late fees are applied to unpaid balances 30 days after payment due date.
You signed up for cable during a non-activation period. Activation fees are waived the 1st (5) days of
classes in the Fall and all Summer.

You will only receive a paper invoice in the mail if you signed up for one. Paper invoices are $1.50 each
month. Paper invoices should be received by the 15th of each month. If you would like a paper invoice
and have not signed up for one, sign-up online at http://its.fsu.edu/Getting-Help/Ordering-Information

When a new invoice is posted, an email will be sent to your University email account. If you do not
receive this notification by the 15th of each month, please email it-help@fsu.edu with the problem.
Your ticket will be routed to our ITS Customer Care area and your email address will be verified.
Local telephone service and cable will come on one invoice from Information Technology Services. For
billing information, visit http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-
Vision/Heritage-Grove/Billing-Payment

In order to use the Crystal Report viewer, you may need to install Internet Explorer or DCOM for
Windows 95 and Microsoft Scripting engine. To download internet explorer from your windows updates
or from the microsoft downloads support page located at
http://download.microsoft.com/download/ie6sp1/finrel/6_sp1/W98NT42KMeXP/EN-US/ie6setup.exe.
In some cases, the Internet Explorer viewer will need to download ActiveX to view invoice.
For Students with Macintosh computers: If you are using OS9, you will need Internet Explorer version
5.17 or the Safari web browser. If you are using OS10, you will need Internet Explorer version 5.23 or the
Safari web browser.
Yes. The Budget Manager must submit a request for "Authorized User" access. Only the Budget Manager
can request this access.
When submitting this request, include the following information:

   List of Budgets: Fund, Department ID, Project ID
  Individual's FSUID (OMNI Login)
  Individual's Employee ID (OMNI HR Number)
  individual's Email Address

Submit the request to it-help@fsu.edu.
As of August 4, 2008, Budget Managers will log in to their Department’s online invoices website using
your FSUID and password.
1. Go to https://accounts.otc.fsu.edu
2. You will be directed to Central Authentication Server.
3. Enter your FSUID and password.
4. Click "View Reports” (located on the left hand side).
5. To find an invoice
a.    For a Particular Month - Search by "Title" at the top of the screen, type in the first three letters of
the month and year with an asterix (Example: Jul08*) you want to view, and click "Get".
b. For a Listing of All Months - Search by “Title” at the top of the screen, type *, and click “Get”. Note:
Departmental invoices will remain online for one year.
6.    To open the invoice, double-click on the invoice you wish to view.
7. To print or navigate throughout your invoice onscreen, refer to the top menu bar.
8. To Export or Email an invoice, click on “Export/Email Report”, located at the bottom of the screen.
a.    In the next window, use the drop-down to select the format type.
b. Click “Email” or “Export”. (Note: The “Email” option is currently unavailable. We hope to have this
option working soon.)
9. When you are completed viewing your online invoice, click “Logout” (located on the left hand side)
The ITS Invoices receive Budget Manager information from OMNI. Thus, once OMNI is updated with
correct Budget Manager information, the ITS Invoices are updated. The OMNI system is maintained
through the University Budget Office.

·     Go to http://www.bad.fsu.edu/
·     Click Forms
·     Select the appropriate form
·     Submit the form to the Budget & Analysis Office
Location & Hours
321 Westcott Bldg, MC 1360
M-F, 8am-5pm
Contact
850/644-4203 / FAX: 850/644-9622
Departmental invoices will remain online for one year. In the near future, we are hoping to decrease
this to six (6) months to improve system performance.

1. Email it-help@fsu.edu
2. Include the following information in your email: Nature of problem (copy & paste specific error
messages) and the budget numbers you need to view (Fund, Department ID, and Project)
3. Your email will generate a ticket for tracking. Your ticket will be routed to ITS Fiscal Ops.

1. Email it-help@fsu.edu
2. Include the following information in your email: Nature of problem (copy & paste specific error
messages) and the budget numbers you need to view (Fund, Department ID, and Project)
3. Your email will generate a ticket for tracking. Your ticket will be routed to ITS Fiscal Ops.
You should complete an online Departmental order at http://its.fsu.edu/Getting-Help/Order-Disconnect-
Services-Request-Estimates and place the "Change From" and "Change To" information in the "Details of
Work" section. If you have multiple changes, feel free to place this information in a document and email
it to it-help@fsu.edu referencing your online order #.
Additional Notes:
1. Name and location changes are processed at no charge. Budget # changes are charged an order
processing fee of $16.75.
2. When requesting name and budget changes, please include the room and building location for 911
updates.
3. One order is required per budget.

1. Email it-help@fsu.edu
2. Include the following information in your email: Nature of problem (copy & paste specific error
messages) and the budget numbers you need to view (Fund, Department ID, and Project)
3. Your email will generate a ticket for tracking. Your ticket will be routed to ITS Fiscal Ops.

All online invoice information is in PDF format, by default. However, when logged into Online Invoices,
the information can be exported into other formats - look for the option at the bottom of the screen.

1. Email it-help@fsu.edu
2. Include the following information in your email: Nature of problem (copy & paste specific error
messages) and the budget numbers you need to view (Fund, Department ID, and Project)
3. Your email will generate a ticket for tracking. Your ticket will be routed to ITS Fiscal Ops.

You can download Active X here to view invoices: Download ActiveX

Budget Managers / Authorized Users access their Departmental online invoice using their FSUID and
FSUID password (as used for OMNI). "Special" passwords for ITS invoices are no longer used.

The last week of each month, or the first week of the following month.
Invoices should be reviewed upon receipt. Any discrepancies noted should be emailed as soon as
possible to it-help@fsu.edu, creating a ticket to be routed to our ITS Fiscal Ops Accounting area for
response within (2) business days.
Communication charges are invoiced monthly and the majority of charges are for services received
during the month. Charges for services such as long distance, special circuits, wireless detail, etc. may be
charged in the subsequent month. In regards to work orders, charges will be billed upon completion of
the order.
Printed: Budget Managers as defined by OMNI

Online: Budget Managers and Authorized Users

Budget Manager information (Employee ID, Campus Phone Number, Campus Email Address, and
Campus Address) is obtained from the Personal Information Summary located in OMNI HR Self Service.
This information must be kept current by the Budget Manager. If any of this information is missing or
obsolete, ITS will be unable to send the printed (or online email notification) invoices to the appropriate
person.

If your Budget Manager contact needs to be changed, follow the steps below:
·     Go to http://www.bad.fsu.edu/
·     Click Forms
·     Select the appropriate form
·     Submit the form to the Budget & Analysis Office
Location & Hours
321 Westcott Bldg, MC 1360
M-F, 8am-5pm

Contact
850/644-4203 / FAX: 850/644-9622
 Each campus land line is assessed an emergency phone fee to defray the cost of a campus-wide
security network.
Yes. However, ITS is reviewing the possibility and mechanics of switching to online invoices exclusively.
Customers will be notified if and when this occurs.
Student cable charges are prorated based on activation/deactivation dates. Charges are not prorated
during school breaks (i.e. Spring Break, Winter Break, etc.).

Go here for information about Active X: http://www.microsoft.com/protect/terms/ActiveX.aspx

Your parents can view your bill online if you provide them with your FSUID and password. Or you can
export your invoice to a word document and send it to your parents as an e-mail attachment.
At this time, payment amounts larger than what is currently owed can not be applied to a student's
account. We are currently working on improving our system.
Notifications may only be sent to your University email address. However, you may forward your e-mail
to another account.
If you live in a Residence Hall, complete a Student online order form (Click on button “Place Res Hall
Order”)
However, if you'd rather place an order in person, visit our location - Rod K. Shaw Building (on the corner
of Call & Dewey Streets).

Note: Phone calls are not accepted for orders.

While viewing your invoice, click on “Export/Email Report” button, located at the bottom of the screen.
a.   In the next window, use the drop-down to select the format type.
b. Click “Email” or “Export”. (Note: Email is currently not working.)
You can send an email to it-help@fsu.edu, which will generate a ticket request. Please include if you
would like the money transferred to your FSUCard or have a check generated. Note: Because of the cost
of handling, refunds will not be processed for amounts less than $2.00.
Your ticket request will be routed to the ITS Accounting area and reviewed within (2) business days. You
will be contacted after the review.
An online email notification is sent to your FSU email account or you can sign up for a paper invoice for
an additional charge of $1.50 a month. You should receive your email notification and/or paper invoice
by the 15th of every month.




Sign in at https://accounts.otc.fsu.edu/ using your FSUID and Password.
1. Click "View Reports" (located on the left hand side).
2. To find an invoice:
o For a Particular Month - Search by "Title" at the top of the screen, type in the first three letters of the
month and year with an asterix (Example: Jul08*) you want to view, and click "Get".
o For a Listing of All Months - Search by "Title" at the top of the screen, type *, and click "Get". Note:
Student invoices will remain online for three months.
3. To open the invoice, double-click on the invoice you wish to view.
4. To print or navigate throughout your invoice onscreen, refer to the top menu bar.
5. To Export or Email an invoice, click on "Export/Email Report", located at the bottom of the screen.
o In the next window, use the drop-down to select the format type.
o Click "Email" or "Export". (Note: The "Email" option is currently unavailable. We hope to have this
option working soon.)
6. When you are completed viewing your online invoice, click 'Logout' (located on the left hand side).

Invoices will remain online for 3 months. Invoices are not accessible after the account is closed.
 Basic cable is $39.99 plus tax
The ITS invoices are one month behind (i.e. after service is received). The invoice you receive during the
current month is actually for services received the previous month.
ITS Billing Cycle
Because our office does not require a deposit or payment at sign-up, services are billed one month
behind (i.e. after service is received). Our billing schedule is as follows:
1. Invoices are created on the 6th of the month for services received the prior month.
2. Invoices (paper or email notifications) are sent by the 15th each month
3. Payment is due by the last day of the month
4. Late fees are applied to unpaid balances 30 days after payment due date
Our policy is that you have 30 days from the statement date to dispute, with the Information Technology
Services, any discrepancies on your invoice. You can dispute anything on your invoice by sending an
email to it-help@fsu.edu and it will be routed to our Accounting area. You will receive a response within
(2) business days.
Holds are placed on accounts that are 30 or more days past due. The quickest way to get your hold
lifted is to pay the past due balance. If a payment arrangement is needed, send an email to it-
help@fsu.edu, which generates a ticket. Your ticket will be routed to our ITS Accounting area. You will
receive a response within (2) business days.
You should verify that you have submitted an online order to disconnect your services with our office.
Per the "Terms & Conditions" at sign-up, you are responsible for all charges until you disconnect your
services. If you have disconnected your services, remember our office bills one month behind (ie. after
service is received).
If you have verified that you have disconnected your services, you will need to pay your invoice and you
will no longer receive invoices. If you still have questions, send an email to it-help@fsu.edu, which will
generate a ticket for tracking. Your ticket will be routed to our OTC Accounting area and a response will
be received within (2) business days.

If you live in Heritage Grove, complete a Heritage Grove Online Order Form (Click on appropriate button
"Place Heritage Grove Order" or "Place Heritage Grove Disconnect"). When you complete the entire
form, you will receive a confirmation #.
You may also visit us at the Rod K. Shaw Building (on the corner of Call & Dewey Streets).
Note: We accept email requests via it-help@fsu.edu for disconnect requests only however, placing an
online order is the preferred method. Phone calls are not accepted for order or disconnect requests.

Payments received after the last day of the month will be reflected on the next month's invoice.
After a repair request has been submitted online at http://its.fsu.edu/Getting-Help/Request-a-Repair,
you can submit a written request via email at it-help@fsu.edu

Your request will be reviewed within (2) business days.

Note: In order for a credit adjustment to be considered, service must have been out for at least 3 days
and on the fault of ITS, not the Customer.
The charge for a paper invoice is $1.50 per month. To request a paper invoice, sign-up online at
http://its.fsu.edu/Getting-Help/Ordering-Information or send an email to it-help@fsu.edu and your
request will be routed to our Customer Care area.
At this time, payment amounts larger than what is currently owed cannot be applied to a student's
account. We are currently working on improving our system.
You have four options:
1.) Log in with your FSUID to campus.fsu.edu and pay with the FSUCard, Visa, MasterCard, Discover, or
American Express
2.) Visit the FSUCard Center
3.) Visit Student Financial Services
4.) Mail a check/money order payable to "Information Technology Services", to Student Financial
Services, A1500 University Center, Tallahassee, FL 32306-2394

Please email it-help@fsu.edu with your question and your ticket will be routed to our Accounting area.

The invoice is a Crystal Report, which can be "Saved As" a Crystal Report, Excel, Word, or Text format.
While viewing your invoice, click on the icon of an envelope with a down arrow, then select from the
popup list of file type, the format you prefer. These documents can be printed, emailed to parents, etc.
The invoice will be prorated from when the billing cycle starts to when you submitted your order to stop
services. You will not be invoiced for the entire month.
Note: ITS does not prorate for school breaks (i.e. Spring break, Winter break, etc.)
In order to use the Crystal Report viewer, you may need to install Internet Explorer or DCOM for
Windows 95 and Microsoft Scripting engine. To download internet explorer from your windows updates
or from the Microsoft downloads support page located at
http://download.microsoft.com/download/ie6sp1/finrel/6_sp1/W98NT42KMeXP/EN-US/ie6setup.exe.
In some cases, the Internet Explorer viewer will need to download ActiveX to view invoice.For Students
with Macintosh computers: If you are using OS9, you will need Internet Explorer version 5.17 or the
Safari web browser. If you are using OS10, you will need Internet Explorer version 5.23 or the Safari web
browser.
 If you have trouble printing you can work around it by exporting the invoice to pdf and then printing the
pdf document.
If your ITS invoice amount differs from your FSYou (through campus.fsu.edu) balance, please pay the
smaller balance, you may have a credit pending that will be applied to your account and reflected on
your next invoice.
The user ID is your FSUID. To activate your FSUID or to reset your FSUID password go to
http://campus.fsu.edu
Payment is due on the last day of each month.
Review your invoices as quickly as possible after receiving them, and send us an email at it-help@fsu.edu
within 30 days if you believe something is charged incorrectly, or if you have any questions. Your email
will be routed to our Accounting area.

Your user name and password is your FSUID and FSUID password. You can reset your password here
http://campus.fsu.edu
The ITS invoices are one month behind (i.e. after service is received). The invoice you receive during the
current month is actually for services received the previous month.
ITS Billing Cycle
Because our office does not require a deposit or payment at sign-up, services are billed one month
behind (i.e. after service is received). Our billing schedule is as follows:
1. Invoices are created on the 6th of the month for services received the prior month.
2. Invoices (paper or email notifications) are sent by the 15th each month.
3. Payment is due by the last day of the month.
4. Late fees are applied to unpaid balances 30 days after payment due date.
You signed up for cable during a non-activation period. Activation fees are waived the 1st (5) days of
classes in the Fall and all Summer.

You will only receive a paper invoice in the mail if you signed up for one. Paper invoices are $1.50 each
month. Paper invoices should be received by the 15th of each month. If you would like a paper invoice
and have not signed up for one, sign-up online at http://its.fsu.edu/Getting-Help/Ordering-Information

When a new invoice is posted, an email will be sent to your University email account. If you do not
receive this notification by the 15th of each month, please email it-help@fsu.edu with the problem.
Your ticket will be routed to our ITS Customer Care area and your email address will be verified.
Local telephone service and cable will come on one invoice from Information Technology Services. For
billing information, visit http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-
Vision/Heritage-Grove/Billing-Payment

Email:Blackberry E-Mail Integration
* PlatinumGuard Plus covers replacement of phone for loss, theft, damage, or malfunction -- A $95.00
deductible applies for loss, theft or damaged equipment; $30 processing fee for malfunctions occurring
after the manufactures warranty expires.
Limits
* Limit 2 claims in 12 months
* 30 days to file claim / 30 days to fulfill claim
Call Diversion allows calls to be diverted to another number if the Alltel/Verizon cell phone is not
answered after 5 rings. Dial #71 + 10 digit cell number to activate. To deactivate dial #710.
The wheel on the side selects menu item and the button is the enter key.

Here are the following steps:
1. Select the letter box (the postcard icon)
2. Press the track wheel
3. Scroll down to Options, press wheel
4. Select E-mail settings
5. Send Email to Handheld, highlight Yes and press trackwheel
6. Menu appears, select Folder redirection
7. Select Mailbox, press track wheel
8. Press Expand
9. Remove the tick mark from Sent Items
10. You won't see the sent items disappear from your screen, but it stops any new ones arriving.
11. You will still see ones sent from your blackberry.
12. In order to "filter" out the sent items temporarily from your inbox hold down the control key and
press the letter "i". This will work until you exit and return to the inbox

You are out of range of a Blackberry Data Tower. See the data coverage map here.
No. Blackberries can't be activated without a data plan. Their very design prohibits carriers from doing
so.
CDMA networks, like Alltel, Verizon, and Sprint do take more power to run the device over GSM like
Cingular. This would result in a shorter battery life. ITS recommends ordering an extended battery or car
charger for the blackberry.
Use auto on/off so it is not consuming GPRS when not in use. When in an area of low coverage, flick the
wireless off as the device will just keep searching for a network and sending packets out to try and latch
on to the apn, which will drain the battery.
For information about Blackboard for Faculty, Staff, and Students, click here:
http://wapps.ucc.fsu.edu:8008/roller/faqs/
For information about Blackboard for Students ONLY, click here:
http://wapps.ucc.fsu.edu:8008/roller/studentfaqs/
Thank you for contacting the IT Help Desk.
This is a common problem we see with users of Internet Explorer, go to Tools and Internet Options and
delete your Cookies and Temporary Internet Files. Once this is done, restart your computer and try to
access Secure Apps again. If it still fails then try using a different web browser such as Mozilla Firefox
which you may download for free from http://www.mozilla.com.
Thank-you
(Your Name) IT Help Desk

Monday-Friday 8:00am - 9:30pm
Saturdays 9:00am - 7:00 pm
Sundays 12pm - 9:00pm
(Not open for home football games or holidays!)
The new hours will all occur at the UCC location.

Phone:(850) 644-HELP
Web site: http://helpdesk.fsu.edu
Thank you for contacting the IT Help Desk.
Internet Explorer 7 has had some compatibility issues with some FSU Servers, therefore we suggest
trying a different web browser such as Mozilla Firefox which you can download for free from
http://www.mozilla.com.
If you don't wish to do this, then you can read and reply to your email using an email client such as
Mozilla Thunderbird or Outlook. Instructions for setting up various email clients are located at the link
below.
Email Client Setup
http://helpdesk.fsu.edu/
Thank-you
(Your Name) IT Help Desk

Monday-Friday 8:00am - 9:30pm
Saturdays 9:00am - 7:00 pm
Sundays 12pm - 9:00pm
(Not open for home football games or holidays!)
The new hours will all occur at the UCC location.

Phone:(850) 644-HELP
Web site: http://helpdesk.fsu.edu

No. Wireless network equipment (typically called Access Points) located in the buildings still requires
wiring. Only the connection to the device itself (e.g., laptop) is wireless.
Generally speaking, wireless networks are not a replacement for wired connections but act to
compliment departments and their users. ITS usually recommends the installation of enough wireless
infrastructure to allow for "casual" wireless usage. Lobbies, meeting rooms and outdoor patios are just
some of the areas that need wiring pulled to allow for access point installation.
Though conduit specifically may not be a requirement for every application, there is a design
requirement that pathway is used to route all wiring.
This pathway may be conduit or may be a combination of conduit and cable tray. The ITS design
professional team can work with your department to best evaluate the need for conduit in a particular
building while staying within your department's budget.

Yes, usually by one of two methods. First, new buildings and renovations typically have monies
programmed long before the projects start. Those monies in most cases are funded by the legislature or
other means and are intended to provide many kinds of infrastructure such as plumbing, lighting,
elevators and building communications wiring. Secondly, in the case of existing buildings where a
department is adding outlets on an ad hoc basis it is typically the department’s responsibility to fund the
project. If you have any questions please contact the ITS and we can lead you through the process.

For departmental orders, you may submit an ITS work order at our web site at http://its.fsu.edu/Getting-
Help. If your department is part of a building renovation or new building, you should contact the project
manager at FSU Facilities. ITS teams with FPC on many projects to best evaluate the need for wiring in a
particular building while staying within your department’s budget.

The FSU Communications Infrastructure Standard ensures that all communications wiring
(voice/video/data/low voltage) installed on the FSU campus is cost-effective, reliable, and sustainable.
The FSU Communications Infrastructure Standard was first released in 1993. As a living document, it has
gone through many revisions and edits. It currently represents a comprehensive design document that
allows the design professional and the department to find solutions that meets budget, code and design
requirements. For further information you may go to: http://www.vpfa.fsu.edu/policies/otc/index.html
•Voice wiring – Category 3•Data wiring – Category 5e •Fiber Optic Cabling (multi-mode and single-
mode)•Cable TV Coax•Access Control•Security and CCTV (Security Video)•Cabling types include plenum,
non-plenum, riser rated, underground, armored and aerial cabling
Departments typically do not have the resources or the experience to design, install or coordinate
installation of wiring infrastructure.
In addition, the Information Technology Services (ITS) has been tasked with the responsibility of design
development, review, approval, installation, maintenance, and management, of communications wiring
and communications infrastructure in all FSU properties.
The ITS has on staff of three Registered Communications Distribution Designer’s (RCDD) and over 20
professionals with over 570 years of experience in the fields of designing, installing and maintaining wire
including data switches and wireless communications systems.

As new technologies emerge there are new demands on the installed wiring infrastructures. At times the
new demands exceed the performance abilities of the aging wiring. It is therefore necessary to upgrade
to wiring systems that will meet the demands for higher Mb/s. For example, going from a CAT3 to CAT5e
system can allow for speeds up to 1 GBPs to the desktop.
No. HDTV refers to a specific kind of digital signal format that requires a special television set. Digital
Cable works with the cable already wired to your existing television therefore does not require a special
type of television set.
If you have a HDTV-capable TV and would like to sign-up for the service, complete an online order at
http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Heritage-Grove (Click "Place
Heritage Grove Order").
Cable cards are not available for Heritage Grove customers. Our partner, Comcast is unable to provide
these type of cards to the ITS for Heritage Grove residents due to FCC guidelines.
No. With Digital Cable you will receive a Digital Cable box that modifies the incoming Digital signal so
that it can be viewed with your current TV. With Digital Cable you will be able to enjoy extended service
from your current television, without having to buy a Digital TV.
For more information or to order, visit: http://www.its.fsu.edu/Communications/Cable-TV-Seminole-
Cable-Vision/Heritage-Grove
No. Your cable will remain active until you issue an online or written request. Phone calls or emails are
not accepted for disconnect orders. (Services DO NOT automatically disconnect at any time.) All
equipment must be returned to the Information Technology Services within 5 business days of
deactivation of digital services. Equipment charges can range from $200 up to $500 and will be added to
your account if your equipment is NOT returned. We are located at the Rod K. Shaw Building, 644 West
Call Street, Tallahassee, FL 32306-1120. Open Monday – Friday, 8:00 am – 5:00 pm (closed on
weekends).
Yes, HDTV is brought to you through your digital cable service for an additional charge.
For more information or to order, visit http://www.its.fsu.edu/Communications/Cable-TV-Seminole-
Cable-Vision/Heritage-Grove.
Many Digital Cable Customers choose to put a Digital Cable box in one room; others prefer to have one
in every room. The Digital Cable box is required to view any digital channels, ON DEMAND programs,
premium or pay-per-view channels that are offered.
There is a charge for each digital box.
More information or to order can be found at http://www.its.fsu.edu/Communications/Cable-TV-
Seminole-Cable-Vision/Heritage-Grove.

To receive HDTV service, you must have an HDTV-capable or a HDTV- ready television set. In addition,
you need an HDTV cable box that enables you to receive and watch HDTV programs. After sign-up for
the HDTV service, you will be contacted to pick up your HDTV box at the Information Technology
Services. (Please understand that not all programs are broadcasted in HDTV.)
For more information or to order, visit http://www.its.fsu.edu/Communications/Cable-TV-Seminole-
Cable-Vision/Heritage-Grove/Signup-Disconnect

Payments Address (By Mail or In Person):
Student Financial Services
A1500 University Center
Tallahassee, FL 32306-2394
(Check or Money Order Payable to FSU Information Technology Services)

Payments Online: Make online payments at http://www.fees.fsu.edu/ for all Telecom services. FSU
accepts the following cards for online payments: FSUCARD, Discover, VISA, Mastercard, American
Express, and E-checks. Note: You will be assessed a modest, non-refundable convenience fee to cover
the cost of the transaction. The amount will be displayed before you commit to completing your
payment. ITS is not set-up to automatically withdraw payment from any account.
An ITS representative will contact you within 3-5 business days when your box arrives. You have the
option of coming into our office to pick up your box. Our office is located on the corner of Call and
Dewey St. You also have the option of making an appointment with one of our ITS Technicians to come
out and install your box. You must be home for your appointment.
Digital Cable uses advanced technology to deliver more choice than is available with core analog cable
service. Some key benefits of Digital Cable include:
  More programming choices
  ON DEMAND - Comcast ON DEMAND lets you choose from hundreds of movies and shows - and start
them whenever you want.
  Pay-Per-View - more hit movies at convenient start times
  Music Choice(r) - commercial-free, high-quality music, 24 hours a day
  Interactive on-screen program guide permits control, choice, and convenience.
To disconnect your digital service(s), you will need complete an ITS service agreement at
http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Heritage-Grove and return all
equipment.
You can order Digital Cable by going to the ITS website at
http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Heritage-Grove and
completing a service agreement.
When you wish to order Pay Per View Movies, follow the following steps:

  Press the Guide button on your remote.
  Press the C button to view the current program options.
  Highlight a movie and press the Select button (note: if ordering a movie to view at a future time,
highlight "buy PPV event" and press the Select button).
  Press the B button to buy the selected movie.
  Press the A button to confirm your choice.


Connector cables to be used:
               Coaxial Cable
               Component /Audio Cable (Issued from ITS)
               Power Cable
1. Using a coaxial cable, connect cable wall outlet to the CABLE IN coaxial input on the digital box.
2. Locate the Y Pb Pr inputs on your HDTV and on the digital box.
3. To make identification easy, these connectors are color-coded on the digital box and on the
Component Cable.                                         (Y = green, Pb = blue, and Pr = orange). Connect
the Y output on the box to the Y input on your HDTV, and do the same for the Pb and Pr connections.
4. Locate the AUDIO OUT L (White) and R (Red) outputs on the box and the AUDIO IN L and R inputs on
your HDTV. Connect the L (White) output on the box to the L (White) input on your HDTV. Do the same
for the red.
5. Connect the power cord from a power wall outlet to the digital box.

1. Connect the cable wire from the wall jack to the CABLE IN port on the back of the Digital Box
2. Connect the Digital Box to the TV using either a cable wire or component cord.
3. Plug in the power cord to the Digital Box
Your cable services can be ordered on-line by going to the FSU Information Technology Services web site
(http://helpdesk.fsu.edu/Orders-Repairs). You will need your official Heritage Grove address to order
services. You will also need to login to submit an order through the Blackboard website, which will
require you to sign up for an FSUID account. Once your FSUID account is created, it will give you a FSUID
email account, which you will need to use in order to sign up for services. To sign up for services, click on
the link above within the paragraph, then go to the link that says Sign Up/Disconnect Services to go
through the sign-up process. Many specials are offered through the 5th day of classes, so be sure not to
miss them!
If you are an existing ITS cable customer, simply fill out the service agreement on our website at
http://helpdesk.fsu.edu/Orders-Repairs. You will want to select the option to add SCV Basic + Digital.
(You DO NOT have to cancel SCV Basic if you already have service.)
Seminole Cable Vision will cost $39.99 per month. This includes more than 70 channels with 2 channels
of HBO. There is a one-time $15 activation fee that will be waived for the first 5 days of classes. For more
information about SCV, including a channel line-up, you can go to
http://www.otc.fsu.edu/Student/Offer/scvOffer.html. The SCV Activation is waived through the 5th day
of classes in the Fall and all Summer”.
On Demand movies can range from $2.99-11.99. However, special events will vary in price depending on
the type of event

The person whose name is on the account can be charged up to $600 for unreturned boxes, cables, and
remote controls. All equipment must be returned to the Rod K. Shaw Building at 644 West Call Street
upon disconnection. Returning equipment to other locations will result in an unreturned charge.


· Position the digital box with at least 2 inches of space above and on all sides
· Do not block the slots and openings in the digital box, or place anything on top of the digital box
· Do not position the digital box in an enclosed space that would restrict airflow around the unit
· Do not position the digital box near any external heat source that could raise the temperature around
the unit.

When you disconnect your digital service (or get disconnected for nonpayment), you must return all
equipment (boxes, remotes, power cords) to the Information Technology Services at the Rod K. Shaw
Building on the corner of Call & Dewey Streets. Failure to do so will result in a charge of $200-$500.


Complete a Service Agreement here and select SCV Digital Only in the Disconnect Section.


No. Only one customer per apartment may sign up

You can check out our ITS at Heritage Grove website at http://www.its.fsu.edu/Communications/Cable-
TV-Seminole-Cable-Vision/Heritage-Grove/Rates, or you can call the IT Help Desk at 644-HELP (4357)
Monday - Friday from 8:00am - 6:00pm.
Yes. Complete an ITS service agreement at http://www.its.fsu.edu/Communications/Cable-TV-Seminole-
Cable-Vision/Heritage-Grove/Signup-Disconnect.
No. There is no disconnection fee when canceling your services. However, you should return all
equipment undamaged upon disconnecting to avoid being charged for the unreturned equipment.
Currently there are several types of packages you can sign up for. The packages and their prices can be
viewed on our website at http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-
Vision/Heritage-Grove
You will need to verify if the cable box is plugged in correctly. Unplug the power cord for one minute,
then plug it back in (resets digital box). If you are still having problems, contact the ITS Help Desk for
further assistance at 850-644-HELP (4357).

With the parental control feature, you can control what your kids can watch, even when you're away.
You can restrict the viewing of any specific program titles and channels, even Pay-Per-View programs. It
also allows you to hide adult titles from displaying on the screen. And once a program or channel is
restricted, it can only be viewed by entering the parental control code. Learn more ...

For Heritage Grove, there are many channels that offer HD if you sign-up for the high definiton service.
There are the local broadcast channels like ABC, NBC, CBS and PBS. There are also networks like ESPN
HD, INHD and INHD2, that offer a wide range of programming. If you sign up for HBO, Cinemax,
Showtime, and/or Starz, you will be able to take advantage of the HD on those channels.

Cable cards are not available for Heritage Grove customers. Our partner, Comcast is unable to provide
these type of cards to ITS for Heritage Grove residents due to FCC guidelines.
Submit a Repair Request at http://tssforms.its.fsu.edu/Forms/Repair/Repair_Form.php and in the
"Details of Repair Request", enter your error code.
"Do not plug the power cord into a wall outlet until you have completed all connections between the
digital box and other components".

If your cable is not working, you can check the troubleshooting tips on the ITS website at
http://www.its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Heritage-Grove. If you
determine that you need to report a cable repair, you can contact the our Help Desk at 644-HELP (4357).
Or you may submit an online repair ticket at http://www.its.fsu.edu/Getting-Help/Request-a-Repair,
click "Request Repair", and complete the online repair form. There is not usually a charge for a cable
repair, except in cases of vandalism or destruction of property, etc.
All equipment must be returned to the Information Technology Services within 5 business days of
deactivation of digital services. Equipment charges can range from $200 up to $500 and will be added to
your account if your equipment is NOT returned. We are located at the Rod K. Shaw Building, 644 West
Call Street, Tallahassee, FL 32306-1120. Open Monday – Friday, 8:00 am – 5:00 pm (closed on
weekends).
The cable box and equipment must be returned to 644 West Call Street Rod. K. Shaw Bldg. Tallahassee,
FL 32306 Monday -Friday 8AM- 5PM. You will recieve a return receipt.

Pay Per View charges may be billed up to two months behind.
No. Certain charges may apply for vandalism or destruction of property, etc.
Online invoices from ITS are available: https://accounts.otc.fsu.edu/. You may request a paper invoice
for an additional $1.50 monthly fee - Order Here.
1. If you are receiving all the channels, but the picture is not clear, check to make sure the cable wire is
secure to the wall outlet and on the back of the TV.

2. If the wires are tight, you may have a bad wire. Try connecting another wire. If the picture is clear,
your previous wire was the problem and a new wire is the answer.
3. If you are still having problems complete an on-line repair ticket at http://its.fsu.edu/Getting-
Help/Request-a-Repair (Click on "Request Repair"). A technician will call you back to set an
appointment. (One of the room's residents must be home for the repair.)
RESIDENCE HALLS:
 Services DO NOT automatically disconnect at the end of the Fall Semester, during the first 6/8 weeks of
the Summer Semester, or during school breaks (i.e. Spring Break, Winter Break, etc.).

Services are automatically disconnected at the end of the Spring and 12-week Summer semesters.
If you move, switch rooms/apartments, or withdraw from the University, you are responsible for all
charges in your name until you submit a disconnect service request at
http://its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Sign-up-Disconnect-Service. It is
your responsibility to disconnect services via a service request. Phone calls or emails are not accepted
for disconnect orders.

HERITAGE GROVE:
Services DO NOT automatically disconnect at any time.
If you move, switch rooms/apartments, or withdraw from the University, you are responsible for all
charges in your name until you submit a disconnect service request at
http://its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Sign-up-Disconnect-Service. It is
your responsibility to disconnect services via a service request. Phone calls or emails are not accepted
for disconnect orders. All equipment must be returned to Information Technology Services within 5
business days of deactivation of digital services. Equipment charges can range from $200 up to $500 and
will be added to your account if your equipment is NOT returned. We are located at the Rod K. Shaw

No. If you subscribe to SCV, the DTV transition should not affect any TV sets that are connected to SCV.
The DTV transition applies only to full-power broadcast television stations – stations that use the public
airwaves to transmit their programming to viewers through a broadcast antenna (roof-top-antenna or
“rabbit-ears"). The type of TV you own is very important.

A thorough list of FAQ’s concerning the DTV transition can be found at
www.dtv.gov/consumercorner.html
RESIDENCE HALLS:
If you move, switch rooms/apartments, or withdraw from the University, you are responsible for all
charges in your name until you submit a disconnect service request at
http://its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Sign-up-Disconnect-Service. It is
your responsibility to disconnect services via a service request. Phone calls or emails are not accepted
for disconnect orders.

HERITAGE GROVE:

If you move, switch rooms/apartments, or withdraw from the University, you are responsible for all
charges in your name until you submit a disconnect service request at
http://its.fsu.edu/Communications/Cable-TV-Seminole-Cable-Vision/Sign-up-Disconnect-Service. It is
your responsibility to disconnect services via a service request. Phone calls or emails are not accepted
for disconnect orders. All equipment must be returned to Information Technology Services within 5
business days of deactivation of digital services. Equipment charges can range from $200 up to $500 and
will be added to your account if your equipment is NOT returned. We are located at the Rod K. Shaw
Building, 644 West Call Street, Tallahassee, FL 32306-1120. Open Monday – Friday, 8:00 am – 5:00 pm
(closed on weekends).

1. If the TV is a High Definition, you will first need to verify if the TV is set to the correct input of CATV /
Cable:
A. Press the Menu, Program, or the Setup button.
(It may be something different, but these are the most common)
B. After accessing one of the options above, then try searching for the following:
Signal, Channel Setup, Input, Tuner, or Auto-Programming
C. Now you should have the option of choosing between:
Air, Antenna or VHF (if it’s an older TV) and CATV, Cable, Cable STD, or just STD (standard)
2. To Program TV Channels:
A. Press the Menu, Program, or the Setup button.
(It may be something different, but these are the most common)
B. Look for the following options:
Auto-Channel Search, Auto-Scan or Auto Programming.
C. Select Auto-Program.
3. You should now have all the channels. If not, you can submit a Repair Ticket on the ITS webpage.
Or contact the IT Help Desk for further assistance at 644-HELP (4357).


Nothing. Because Congress mandated that the last day for full-power television stations to broadcast in
analog would be February 17, 2009, over-the-air TV broadcasts will be in digital only after that date. If
you have one or more televisions that receive free over-the-air television programming (with a roof-top
antenna or “rabbit ears” on the TV), the type of TV you own is very important. 

However, since you have Seminole Cable Vision (SCV) and do not use a roof-top-antenna or “rabbit-ears"
this change in broadcasting technology will not affect the services you receive on campus. You will
continue to receive all services via SCV without a need for a new TV or a set top device.
A thorough list of FAQ’s concerning the DTV transition can be found at
www.dtv.gov/consumercorner.html
1. Make sure you have enough cable wire to run from the wall to the back of the TV. You can purchase
cable wire at the FSU Bookstore.

2.Locate the cable outlet on the wall. In most halls, it is near the front door.
 A) In older halls, look for a wire coming down the wall from the ceiling into a box. The connection will
be on the bottom of the box which is about knee high.

 B) In newer renovated halls, look for a face plate higher on the wall with the connection on the front.
There will be no wire running down the wall with this type of connection. Note: The connection may be
behind a bed, refrigerator or dresser.
Once the cable outlet is located, firmly connect your cable wire into the port in the back of your
television and also to the cable connector on the wall. Note: Do not tighten the cable wire with a wrench
or pliers.
3.If you are also using a VCR, connect your cable wire from the VCR to cable outlet, and with a separate
wire connect your VCR to your TV set.
4.Remember, that every television is different. Refer first to your owner's manual with questions
regarding cable connections.
   Deactivate cable in old room.

    Use Online or Printable Deactivation Form

  Sign-up for cable in new room.


   Make sure new roommate has not already activated cable.
   Verify new Building / Room Number update in Blackboard
   If Building and Room Number has not changed a week after move-in, check with Hall Manager or
email: housinginfo@admin.fsu.edu *Changes may take up to a week.
   PO Box Number does not change

No. Whether you are staying in the same hall or moving to a different hall, the P.O. Box does not change.
    Are you signed up for cable? Cable is a subscriber service.

    Did you receive a tag on your door indicating cable has been connected? It takes up to 5 business
days to activate service.(Note: Cable is connected in all rooms through the 5th day of class in the Fall
only.)
    Did you follow the instructions above for connecting the cable in your room and Programming your
TV to receive cable?
    If you are still having problems, contact the IT Help Desk at 644-HELP (4357) or fill out the online
repair ticket. A technician will call you back to set an appointment. (One of the room's residents must be
home for the repair.)

Program your TV - See: How do I program my TV for Cable?
Go to http://www.its.fsu.edu/Getting-Help/Ticket-Repair-Requests.
FSU Residence Halls and Heritage Grove:
Basic Cable Channel Line-up: 70 Channels + 2 HBO Channels (click for more info)
Digital Cable Channel Line-up (Heritage Grove Only):
www.comcast.com/customers/clu/channelLineup.ashx
Residence Halls:
Cable is connected the first 5 days of classes in Fall Semester. After the 5th day, there is an activation fee
of $15.00. Activation fees are waived the 1st (5) days of classes in the Fall and all Summer. Activation
will take up to 5 business days after sign-up. You will receive a tag on your door when your cable has
been activated.
Heritage Grove:
Cable is connected the first 5 days of classes in Fall Semester. After the 5th day, there is an activation fee
of $15.00. Activation fees are waived the 1st (5) days of classes in the Fall and all Summer. Activation
will take up to 5 business days after sign-up. You will receive a tag on your door when your cable has
been activated.

For Digital cable, you will receive a phone call when your digital box is ready for pick-up at Information
Technology Services.

Activation fees are waived the 1st (5) days of classes in the Fall and all Summer.

You can purchase cable wire from the FSU Computer Store or the FSU Bookstore.
FSU Residence Halls: Eligible for Basic Cable ONLY!
Heritage Grove Apartments: Eligible for Basic Cable or Digital Cable!

Currently, you will receive some high definition channels on campus. You must have a high definition
capable TV to receive these channels. Visit http://www.its.fsu.edu/Communications/Cable-TV-Seminole-
Cable-Vision/Cable-TV/Cable-Lineup to view the analog (basic) and high defintion line-up.
Note: In addition to the line-up listed, you may receive some digital-only channels. These channels are
not monitored or guaranteed by ITS.

Please visit out website to sign up for cable service. http://www.its.fsu.edu/Communications/SCV
If you have the owner’s manual for the TV please refer to the manual, if not follow these basic
programming procedures
      1: If the TV is a High Definition, you will first need to verify if the TV is set to the correct input of
CATV / Cable:
A.        Press the Menu, Program, or the Setup button.
(It may be something different, but these are the most common)
B.        After accessing one of the options above, then try searching for the following: Signal, Channel
Setup, Input, Tuner, or Auto-Programming.
C.        Now you should have the option of choosing between: Air, Antenna or VHF (if it’s an older TV) and
CATV, Cable, Cable STD, or just STD (standard).
       2: To Program TV Channels:
A.        Press the Menu, Program, or the Setup button.
(It may be something different, but these are the most common)
B.        Look for the following options: Auto-Channel Search, Auto-Scan or Auto Programming.
C.        Select Auto-Program.
               3: You should now have all the channels. If not, you can enter in a Repair Ticket on the ITS
webpage
                (http://helpdesk.fsu.edu/Orders-Repairs) or contact the IT Help Desk for further assistance
atyou have the owner’s manual for the TV please refer to the manual, if not follow these basic
If 644-HELP (4357).
programming procedures
      1: If the TV is a High Definition, you will first need to verify if the TV is set to the correct input of
CATV / Cable:
A.        Press the Menu, Program, or the Setup button.
(It may be something different, but these are the most common)
B.        After accessing one of the options above, then try searching for the following: Signal, Channel
Setup, Input, Tuner, or Auto-Programming.
C.        Now you should have the option of choosing between: Air, Antenna or VHF (if it’s an older TV) and
CATV, Cable, Cable STD, or just STD (standard).
       2: To Program TV Channels:
A.        Press the Menu, Program, or the Setup button.
(It may be something different, but these are the most common)
B.        Look for the following options: Auto-Channel Search, Auto-Scan or Auto Programming.
C.        Select Auto-Program.
               3: You should now have all the channels. If not, you can enter in a Repair Ticket on the ITS
webpage
                (http://helpdesk.fsu.edu/Orders-Repairs) or contact the IT Help Desk for further assistance
at 644-HELP (4357).
Then you will need to verify when you signed up.
  Also, verify these 3 options:
   If it is within the 5 business days after signup and your CATV is still not hooked up please call 850-644-
HELP(4357)
 Did you receive a tag on the door saying CATV is connected
    If you received a tag saying CATV is connected and are still are not receiving channels, please go
through the CATV setup
Then you will need to verify when you signed up.
 Also, verify these 3 options:
  If it is within the 5 business days after signup and your CATV is still not hooked up please call 850-644-
HELP(4357).
 Did you receive a tag on the door saying CATV is connected.
   If you received a tag saying CATV is connected and are still are not receiving channels, please go
through the CATV setup

Then, we need to verify everything is hooked up correctly.
   It might sound funny but please check if you have a cable wire connecting the wall outlet to the back
of your TV.
      Some newer TV’s have separate connectors for Air and CATV. Meaning two possible connections for
a cable wire. The wire needs to be plugged into the CATV port in order for CATV to work.
    If you live in Rogers hall, verify that the TV are connected to the correct cable jack. There are two
jacks in the room, one is in a little plastic box with the connector pointing to the ground, and the other is
typically a bare wire in a box near the window. Make sure you are plugged into the one pointing to the
ground.
b)      Please unplug the wire and check that the center conductor is at least flush with the end of the
connector, preferably protruding from the end of the wire.
      PlPease plug the wire back in.
Check to see if you can dial long distance:
1. First check for proper dialing capabilities by dialing 2-9999 on your phone.
2. The telephone will tell you a number which is your class of service.
3. Verify your class of service at http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-
Service/Dialing-Capabilities-Line-Class-of-Service or consult your Seminole guide to make sure that you
are allowed to make long distance calls from your phone.
4. To change your class of service call consult your departmental representative and fill out an Online
Technology Service Request. For SUNCOM dialing instructions click here.

Dial 9 + 011 + country code + city code + number. If you are unable to make the call - Check your class of
service by:
1. First check for proper dialing capabilities by dialing 2-9999 on your phone.
2. The telephone will tell you a number which is your class of service.
3. Verify your class of service at http://www.its.fsu.edu/Communications/Telephone-Voice-Mail-
Service/Long-Distance-Authorization-Code-for-Dialing/Authorization-Codes or consult your Seminole
guide to make sure that you are allowed to make long distance calls from your phone.
4. To change your class of service call consult your departmental representative and fill out an Online
Technology Service Request: http://its.fsu.edu/Contact-ITS/Ordering-Information . For SUNCOM dialing
instructions click here.
Long Distance Dialing instructions are published at http://www.its.fsu.edu/Communications/Telephone-
Voice-Mail-Service/Long-Distance-Authorization-Code-for-Dialing/Authorization-Codes for your
convenience.
Calling card instructions for domestic and international long distance is located on our website at
http://www.its.fsu.edu/Communications/Calling-Cards.
Contact the IT Help Desk at it-help@fsu.edu or 644-HELP (4357)
Fill out an ITS Online Technology Service Request order form at http://www.its.fsu.edu/Getting-
Help/Request-Orders-Estimates-Invoices-and-Access to request a change of service.
17.9¢ per minute
50¢ surcharge per call
29¢ surcharge/call for payphone
International rates are listed at http://www.its.fsu.edu/Communications/Calling-Cards. These rates
include a 50¢ per call, 29¢ surcharge/call for payphone.
Class of Service will determine if you have the ability to make off-campus, long distance or international
calls.
Every calling card will be set at a $500 credit limit (set to limit exposure to fraud.) If you would like to
request a lower limit, specify that on the order.

Direct dial authorization codes, SUNCOM, calling cards, and 800 numbers
Budget Mangers have been given access to assign users to specified cell phone numbers within their
department. To assign a users, Budget Managers should follow these steps:
1. Log-in to https://apps.oti.fsu.edu/Telephones using your FSUID and password.
2. Review the cellular numbers assigned to your department.
3. Click on the ‘Associate Phone Numbers’ link at the bottom of the page.
4. Assign users to each cellular number by entering the user’s FSUID.
5. Click on ‘Save Phone User’s FSUID’.
6. If you encounter problems with assigning or saving the user information, please email it-
help@fsu.edu or call 644-HELP (4357) for assistance.
If your Budget Manager contact needs to be changed, follow the steps below:
·     Go to http://www.budget.fsu.edu
·     Click Downloadable Forms
·     Select FSU Department ID Form and Instructions (old AD359)
·     Submit the form to the Budget Office

The Budget Manager is currently the only person that has access to the cellular monitoring tool. The
Budget Manager is based on information received from OMNI in a daily import. ITS is unable to override
this information, but is evaluating the potential for offering this option in the future.

Names are updated in the ITS billing system weekly up until a week before the billing cycle. Name
changes made past the cutoff will be made on the next month’s invoice. If a name change does not go
through on the second invoice, please create a ticket with the IT Help Desk.

Your cellular phone/device may not appear in the cellular monitoring tool for the following reasons:
Your cellular device does not have a voice plan. It has a "data only" plan. The tool is designed to
monitor usage of voice calls only.


At this time, only one user can be assigned to a phone. Therefore, your department will have to
determine to whom to assign the phone. You will also have to determine to whom you will charge the
overage fees if there are any.
Only devices with a voice plan will appear in the cellular monitoring tool.
The cellular phone policy can be found as noted in John Carnaghi's memo dated November 21, 2001 at
http://www.vpfa.fsu.edu/Policies/otc/cellpolicymemo.pdf
FSU Policy discourages personal usage of cellular phones with any University-owned communications
device or service. In order to assist with the responsibility of reviewing the cellular usage, the University
has developed an efficient and effective online monitoring program. University policy will subsequently
be revisited and, in order to obtain and retain cellular phone service, the University may mandate use of
this program.

Classroom Technology:Classroom Support
This link will direct you to FAQ's about Technology Enhanced Classrooms:
https://condor.tecad.fsu.edu/inst_info/faq.aspx


Outlook 2003 will only connect to myFSU with imap4.
Outlook 2007 will also connect to myFSU using imap4. However, if you install the Outlook Live connector
with Outlook 2007, it will connect using native Exchange mode. Connecting using Outlook 2007 or later
client provides access to additional features and best experience.

Please visit the following Microsoft Support articles:

  Importing your e-mail, contacts, and calendar into Windows Live Mail

  Import messages to Windows Mail from other e-mail programs

  Import, export, or change the format for contacts
  On the mobile phone, from the home screen, click Start, and then click ActiveSync.
  Click Menu, and then click Configure Server.
  Enter the server address. The server address is m.outlook.com.
  Select This server requires an encrypted (SSL) connection check box.
  Click Next.
  Enter your user name, password, and domain.
  Select the Save password check box.
  Click Next.
  Select check box for Contacts, and also the check box for each kind of information you want to
synchronize, and then click Finish.

For more information: Windows Live for Windows Phone
If changing existing account settings from JES to myFSU, under Entourage
go to Account settings. Under the dialog box Accounts, highlight the account to be
modified then click Edit. Skip to step 3 and follow the instructions to replace the existing
information.

1. In Entourage for Mac, on the Tools menu, click Accounts, In the Accounts dialog box click New.

2. In the New Account window under Add new mail account, select IMAP
from the drop-down menu next to Account type, and then click OK. (FSU does not support the POP
protocol)

3. On the Edit Account page, enter the following:
   Under Account name, type a name for this account (ex. myFSU Email)
   Under Personal Information fill in the following:
   Next to Name, enter your name how you would like it displayed.
   Next to E-mail address, enter your full e-mail address, for example, FSUID@my.fsu.edu.

4. Under Receiving mail enter the following:
   Next to Account ID, enter your email address (FSUID@my.fsu.edu)
   Next to IMAP server enter imap.my.fsu.edu
   Next to Password, enter your FSUID password. If you want to save
your password, you can select the check box next to Save password in my
Mac OS keychain.

5. Click Click here for advanced receiving options.

6. In the pop-up window that appears, select the check box next to This
IMAP service requires a secure connection (SSL), and then click the
From the BlackBerry home screen,

  Click BlackBerry Setup &gt; Set up Internet E-mail &gt; Add An Email Account.
  Type your e-mail address and password, and then click Next.
  If your BlackBerry device can't determine the appropriate server settings, click I will provide the
settings to add this email account.
  Scroll down and then click Next.
  Select Internet Service Provider Email (IMAP), and then click Next.
  Type your user name in the format of FSUID@my.fsu.edu.
  Scroll down and type the name of your e-mail server: m.outlook.com (optional:
pod51010.outlook.com)
  Click Next.
  Enter m.outlook.com as the SMTP Server name.
  Click OK to complete the setup.

For more information: Windows Live for BlackBerry
 1. Open Mail, and then do one of the following:

    If you've never set up any e-mail accounts using Mail, the Welcome to Mail page appears. Go to
step 2.

    If you've already created e-mail accounts using Mail, on the Mail menu, click Preferences. On the
Accounts tab, click the plus sign (+) at the bottom of the navigation pane to open the Add Account
window.

 2. On the Welcome to Mail or Add Account window:

    In the Full Name box, enter the name you want to display to people you send e-mail to.

    In the Email Address box, enter your primary e-mail address.
    In the Password box, enter the password for your Outlook Live account, and then click Continue.

 3. In the Incoming Mail Server window, enter the following:

    Next to Account Type, select IMAP. POP is not supported at Florida State University.

    In the Description box, enter a name that will remind you what this e-mail account is for.
    In the Incoming Mail Server box, enter imap.my.fsu.edu

    In the User Name box, enter your FSUID@my.fsu.edu.
    In the Password box, enter the password for e-mail account if it's not already shown in that field.

    Click Continue. Mail will test your connection to the incoming server using default settings.
To set up Outlook 2010 to receive email from your myFSU account using IMAP, follow the instructions
below:
1. Click on "File" in the top left corner, then click the "Account Settings" button, then "Account Settings"
again from the drop down menu.

2. Under the "E-mail" tab select "New..."

3. Make sure "E-mail Account" is selected and click Next.

4. Select "Manually configure server settings or additional server types" and hit Next.

5. Make sure "Internet E-mail" is selected and hit Next.

6. Internet E-mail Settings:

  Fill in "Your Name" with whateve