TSG Support Associate

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					                                 BAIN & COMPANY, SINGAPORE
                             Position Title: TSG Support Associate

Department:       Technology Services Group (TSG)
Date Written:     March, 2011
Reports to:       TSG Specialist

The TSG Support Associate will provide hands-on support for the office’s network operations
functions. The candidate will set standards of excellence and deliver services that ensure the
highest levels of IT support to end users and clients.


      Provide first and 2nd level Technical support to Bain’s employees
      Maintain network user accounts, groups, and directories in a secure, up-to-date manner
      Administer Exchange accounts, distribution lists, and public folders
      Assist in maintaining virus programs, backup, storage management, and printing services
      Assist in create optimized prototype configurations for new or unique PC hardware
      Create written documentation or procedures for TSG staff and end-users as instructed
      Escalate and report complex technical issues to Regional Technical Support specialists as
      Participate in implementation projects in cooperation with Regional TSG personnel
      Assist in performing network hardware & software upgrades and expansions
      Administer the Voicemail server and PABX as per manager’s instructions.
      Provide off-hours, weekend and holiday pager coverage, as needed

      Undergraduate degree in information technology, business or other related areas or
       comparable experience
      3-5 years of broad network and customer support experience
      Strong technical skill including a thorough understanding of Microsoft Windows operating
       systems and Exchange administration
      Aptitude for quickly learning and applying new technologies
      Ability to identify and resolve problems with minimal supervision
      Builds relationships with clients and interacts with individuals at all levels of the