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September/October 2008
Are You Paying Too Much In
Credit Card Processing Fees?
By Sean Jones, Metro Merchant Services
F
or years, retailers and merchants have been waging a These fees can easily be eliminated or reduced by working with a
quiet war with the financial industry over “interchange payment-processing specialist who is familiar with not only inter-
fees” — the hidden costs of processing credit and debit change, but the requirements needed for transactions to process
card transactions that can wipe out a store’s profits as efficiently as possible.
while earning banks a pretty penny.
My name is Sean Jones and I work with Metro Merchant Services
Although interchange is a significant part of this equation, and manage the Maryland-Delaware Independent Auto Dealers As-
almost half of a company’s credit card processing fees/down- sociation endorsed credit card processing program.
grades can be attributed to working with a sales rep or company
that may not be properly trained or have a true understanding We are offering a NO obligation cost savings analysis with your
of how your business operates. current payment-processing program.
It’s a scary thought, but there is no regulation in our industry; Metro provides cost + to all our merchants. This is a program that
anyone can sell payment processing with no formal training. until recently was only provided to fortune 500 companies. We make
Sam’s Club and Costco are now offering payment-processing sure ALL of your transactions qualify as efficiently as possible.
services. I can’t tell you the number of merchants whom we You can fax your last month’s statement to Sean Jones at 301-790-
have worked with that are using one of these programs. They 1998 or call me direct at 888- 790-3450.
were quoted one rate, but because they key in transactions,
process commercial, business, purchasing and government
cards, they ended up paying 3.50% or more.
Visa and MasterCard have special programs for business that
process commercial, business, purchasing and government
cards, but because most processors/sales associates lack the
training and expertise related to the acceptance of these
types of transactions, merchants are set up improperly and
have an abundance of unwarranted and unnecessary fees and
downgrades.
You may see some of these on your statement: MID-QUALIFIED,
NON-QUALIFIED, EIRF, STANDARD, COMMERCIAL ELECTRONIC
AND CORPORATE DATA RATE 1.
Important Maryland/Delaware Independent
Automobile Dealers Association
Reminder!!! 2008 Board of Directors
PRESIDENT VICE PRESIDENT
As of January 1, 2008, Mr. Mark Frostrom
Frostrom & Sons, Inc.
Mr. Joe Eikenberg, Jr.
Aero Motors, Inc.
1727 Market Street 50 Eastern Blvd.
sales tax has Pocomoke City, MD 21851
Phone: 410-957-1414
Baltimore, MD 21221
Phone: 410-686-3444
increased from
Fax: 410-957-1426 Fax: 410-686-8168
Email: frost1mark@aol.com Email: joejr1949@aol.com
5% to 6%. CHAIRMAN OF THE BOARD
Ms. Irene Turnage
M&M Auto Sales of Waldorf
VICE PRESIDENT – WHOLESALE
Mr. Jody Palmisano
Jody Palmisano, Auto Broker
3188 Crain Highway 416-B Benninghaus Road
Waldorf, MD 20603 Baltimore, MD 21212
Phone: 301-843-7660 Phone: 410-532-5639
Fax: 301-843-5916 Fax: 410-433-6904
Email: mmasow@aol.com Email: jodypalm@yahoo.com
SENIOR VICE PRESIDENT SECRETARY/TREASURER
Mr. Bob Lawrence Mr. Wayne K. Avery, Sr.
• DISCLAIMER • Bob Lawrence Pre-Owned Cars & Trucks Tommy’s Auto Sales
Please be advised that the information contained in this newsletter is, to the best of our knowledge, cur- 1610 North Salisbury Blvd. .O.
P Box 359
rent and correct. However, we caution our membership not to use this publication as the final authority. Salisbury, MD 21801 Upper Marlboro, MD 20773
Its purpose is to be a guide.
The MIADA/DIADA is a publication of the Maryland/Delaware Independent Automobile Dealers Associa-
Phone: 410-543-2277 Phone: 301-627-4700
tion, 12 Francis Street, Annapolis, Maryland 21401, which is published bi-monthly. The MIADA/DIADA Fax: 410-546-3346 Fax: 301-627-8526
was established in 1948, a non-profit corporation affiliated with the National Independent Automobile
Dealers Association. Email: blpo@verizon.net Email: wayneaverysr@comcast.net
The appearance of advertisers or their identification as members of the MIADA/DIADA does not constitute
an endorsement of the products or services featured. LEGISLATIVE CONTACT
The statements and opinions expressed herein are those of the individual authors and do not necessarily
represent the views of the MIADA/DIADA. Mr. Brian Puckett
Oldtown Motorcars
4614 Baltimore Avenue
For advertising information contact:
Hyattsville, MD 20781
Newsletters Ink 1-800-639-0465
Phone: 301-864-4578
Fax: 301-864-1012
2008 District Directors Email : oldtownmotorcars@aol.com
District I District V
Vacant Vacant
MR. JOSEPH HALL MR. BILL WESTERLUND
District II District VI Silver Star Service Center, Inc. Auto Wholesale Supermarket
Mr. Bill Feuerstein Vacant 240 West Street 14800-B Old Gunpowder Road
Salem Avenue Auto Exchange Annapolis, MD 21401 Laurel, MD 20707
1433 Salem Avenue Phone: 410-263-7444 Phone: 301-604-5500
Hagerstown, MD 21740
Phone: 301-791-1317 Fax: 410-263-7827 Fax : 301-604-0176
Fax: 301-791-0974 Email: silverstarservice@erols.com Email : lowdollar@msn.com
Email: billsalemavenue@juno.com
MR. GUS KURTZ MR. LEE ZORN
District III District VII Sports and Imports, Inc. Accurate Auto Service, Inc.
Mr. Wayne K. Avery, Sr. Mr. Anthony Trout 8890 Ft. Smallwood Road 400 Chinquapin Round RoadPasa-
Tommy’s Auto Sales Delaware Auto Sales
P Box 359
.O. 319 West Division Street Pasadena, MD 21122 Annapolis, MD 21401
Upper Marlboro, MD 20773 Dover, DE 19901 Phone: 410-360-8600 Phone: 410-268-2228
Phone: 301-627-4700 Phone: 302-678-1800 Fax: 410-360-8686 Fax: 410-267-1310
Fax: 301-627-8526 Fax: 302-678-8151 Email: gkurtzjr@aol.com Email: leezorn@yahoo.com
Email: wayneaverysr@comcast.net Email : delawareas@aol.com
District IV
Mr. Joe Eikenberg, Jr. Executive Director – George N. Manis, Esquire
Aero Motors, Inc. Deputy Director – Nicholas G. Manis
50 Eastern Blvd. 12 Francis Street
Baltimore, MD 21221 Annapolis, MD 21401
Phone: 410-686-3444 Phone: 410-263-7882
Fax: 410-686-8168 Fax: 410-269-7523
Email: joejr1949@aol.com www.miada-diada.com
3
An Inc. 500 Company Winner of the Northeastern PA Better Business Bureau’s Torch Award for Marketplace Ethics
To speak with a customer service rep,
don’t press a darn thing except
Preferred Warranties’ phone number.
1(800)548-1121
Free “Street Smarts”
Training DVD!
Just meet with us and you’ll get this sales training DVD
from Paul Webb’s popular NIADA TV program.
No obligation to sign up.
(LIMITED TIME OFFER.)
Preferred Warranties has the best customer ser vice
in the business. Ben says so.
Since your future depends on repeat business, it makes sense to We can make this generous offer because we have such faith in
treat your customers to the best service reps in the aftermarket our customer service team that, frankly, our automated phone
warranty industry. So here’s the deal: system is seldom used. But don’t let that stop you from seeing
If you call Preferred Warranties during our normal business how Preferred Warranties plans and service are so good that
hours* and get our voice mail directory machine, we’ll give they can actually help you sell more cars and get more repeat
you $100. business.
*Normal business hours are weekdays, 8:30AM - 6:00PM, Saturday 9:00AM - 12:30PM,
If your call is answered by a friendly customer service rep, Eastern Time. Holidays & emergency conditions excluded.
you have to give us some contact information.
200 PINEBROOK PLACE • P.O. BOX 278 • ORWIGSBURG, PA 17961 • 1 (800) 548-1121 • email: info@warrantys.com • www.warrantys.com
Preferred Warranties Inc., a Pennsylvania Corporation, is majority owned by Harbert Private Equity Fund II, LLC, a Delaware Limited Liability Company with $180 million in committed capital.
MEMBERSHIP MONEY
BACK GUARANTEE!!
For $225 You Get More Than $3200 In Discounts Plus
Membership in Both MIADA/DIADA and NIADA
We Urge You to Join Today and Start Receiving Your Benefits
MARYLAND/DELAWARE INDEPENDENT AUTOMOBILE
DEALERS ASSOCIATION
Your Legislative “Watch Dog” Serving the Industry Since 1948
12 Francis Street (Annapolis, Maryland 21401
Phone (410) 263-7882 or (410) 269-4237
Fax (410) 269-7523 ( E-mail: gmanis@maniscanning.com
Website: www.miada-diada.com
WE ARE AN ASSOCIATION OF AND FOR MD/DE USED CAR DEALERS
IT COSTS TO JOIN, BUT IT PAYS TO BELONG! SMART BUSINESS PEOPLE
WOULD MAKE THE SMART CHOICE AND “JOIN TODAY”
This is our personal invitation to you to join the State and National
Independent Automobile Dealers Professional Association
q YES it is important to me to be recognized as a professional! Enclosed are my annual dues of $225 to
make sure that my business has all the advantages MIADA/DIADA/NIADA provides to put me at the forefront of
my profession. By completing this form, I am consenting to and giving MIADA/DIADA/NIADA, its affiliates and
subsidiaries, my permission to (until I give written notice to discontinue) contact me and provide information
to me at the mailing and email addresses, telephone and fax number(s) I have provided.
Your Name _____________________________________________________________________________
Dealership Name ___________________________________________________________________________
Address __________________________________________________________________________________
City, State, Zip ____________________________________________________________________________
Phone ___________________________________ Fax ____________________________________________
Email ____________________________________________________________________________________
SIGNATURE : ____________________________________Referred By: ________________________________
5
Slip Showing?
Federal Law Requires All Businesses To Truncate Credit Card Information on Receipts
W
hat’s on the credit and debit card receipts you give your with older machines were given until December 1, 2006. So now
customer? The Federal Trade Commission (FTC), the all companies that electronically print credit or debit card receipts
nation’s consumer protection agency, says it’s time for must truncate the information on the copy they give their customers.
companies to check their receipts and make sure they’re That’s why it’s important to make sure all your equipment complies
complying with a law that’s been in effect for all businesses since with the law.
December 1, 2006.
Several details of the law are worth noting: It applies only to elec-
According to the federal Fair and Accurate Credit Transaction Act tronically printed receipts, not to handwritten or imprinted ones.
(FACTA), the electronically printed credit and debit card receipts And it applies only to receipts you give your customer at point of
you give your customers must shorten – or truncate – the account sale, not to any transaction record you retain. Be aware, however,
information. You may include no more than the last five digits of that when you keep your customers’ personal information – includ-
the card number, and you must delete the card’s expiration date. ing account data – you have an obligation to keep it safe. Read
For example, a receipt that truncates the credit card number and Protecting Personal Information: A Guide for Business, available at
deletes the expiration date could look like this: ftc.gov/infosecurity, for tips on safeguarding sensitive data.
ACCT: ***********12345 The FTC works for the consumer to prevent fraudulent, deceptive,
EXP: **** and unfair practices in the marketplace and to provide information
to businesses to help them comply with the law. To file a complaint
Why is it important for businesses to make sure they’re complying or to get free information on consumer issues, visit ftc.gov or call
with this law? Credit card numbers on sales receipts are a “golden toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261.
ticket” for fraudsters and identity thieves. Savvy businesses appreci- The FTC enters Internet, telemarketing, identity theft, and other
ate the importance of protecting their customers – and themselves fraud-related complaints into Consumer Sentinel, a secure, online
– from credit card crime. database available to hundreds of civil and criminal law enforcement
agencies in the U.S. and abroad.
But there are other important reasons to make sure your slips are
ship-shape. Noncompliance could open a company up to an FTC law The National Small Business Ombudsman and 10 Regional Fair-
enforcement action, including civil penalties and injunctive relief. ness Boards collect comments from small businesses about federal
In addition, the law allows consumers to sue businesses that don’t compliance and enforcement activities. Each year, the Ombudsman
comply and to collect damages and attorney’s fees. evaluates the conduct of these activities and rates each agency’s
responsiveness to small businesses. Small businesses can com-
While Congress passed this provision in December 2003, it has been ment to the Ombudsman without fear of reprisal. To comment,
phased in gradually, requiring merchants with newer electronic call toll-free 1-888-REGFAIR (1-888-734-3247) or go to www.sba.
card processing machines to comply by December 2004. Merchants gov/ombudsman.=
Order of Title Documents Submitted to MVA CHUCK’S TIPS
Jamie from MVA Dealer Licensing wants us to remind dealers
• Transaction Receipt (Applicable if processed through ERT)
that you can obtain most business forms online any time.
• Registration Card (Applicable if a Tag Transfer)
Along with:
• Application for a Certificate of Title (VR-5)
• Certificate of Origin, Certificate of Title (Maryland or out-of-state) or other • new, used & wholesale packets • verification of residency
• salesman forms forms
ownership documents • adding a franchise • application for 60 day tem-
• Notice of Security Interest Filing (i.e. lien release properly signed by authorized • title service forms porary permits
individual with capacity)(if applicable) • criminal record checks • AD&R inventory reports
• Dealer Reassignment (if applicable) • missing inventory forms • indemnity agreement
• Bill of Sale • warranty exclusion forms
• Gift Form (if a gift transaction)
Go to: www.marylandmva.com, then click on business services.
• Miscellaneous MVA Forms (i.e. Multipurpose Certification, Power of Attorney,
Thanks Jamie!
etc.)
• Odometer Mileage Statement
BONUS OFFER!!
• Maryland Safety Inspection Certificate (if used vehicle)
For any MIADA-DIADA member who signs up a new member, Chuck
will deduct an hour fee for any in-dealership consultation.
7
8
✁
10
Salvage Chart
T
his chart has been developed to assist customer agents in the proper
branding of titles for vehicles that have been previously salvaged
in Maryland or other States. The left column shows brands on
salvage certificates that may be presented. The right column has
instructions on how to brand (or not brand) the title in each case.
Please be reminded that all salvage vehicles are required to be inspected
by a Police Officer in this state that is authorized to inspect Salvage ve-
hicles. The Police Officer will inspect VIN’s on the vehicle and make sure
the car is roadworthy. An additional Maryland Safety Inspection is needed
if registration is required.
Note: If the document presented is an out of state title that indicates
rebuilt salvage, xsalvage, flood, etc., The POLK or NADA Title and Registra-
tion Textbook is very helpful in determining how each state brands their
title and what that brand means. If the Reference Guides state the brand
is the Rebuilt Salvage Title, these vehicles have already gone through the
rebuilding process in another state and do not need a MD State Police
Salvage inspection. We must enter brands (or similar notations) from other
state titles when transferring to MD regardless of model year.
SALVAGE CERTIFICATE BRAND TYPE TITLE BRANDING
Damage to vehicle is greater than 75% of fair market value and the All vehicles will be branded “REBUILT SALVAGE” when converted to
vehicle is repairable on salvage certificate issued October 1, 2008 or a title. This brand is to be carried through to subsequent titles.
later. For salvage certificates issued before October 1, 2008 the brand
will be Damage is greater than fair market value.
Damage is equal to or less than fair market value salvage certificates All vehicles will not be branded when converted to a title. THE TITLE
issued prior to October 1, 2008. This brand becomes obsolete Oc- IS NOT TO BE BRANDED.
tober 1, 2008.
Parts Only / Not rebuildable Title “Cannot” be issued.
Abandoned Vehicle All vehicles will be branded “REBUILT SALVAGE” when converted to
a title. This brand is to be carried through to subsequent titles.
The Vehicle Has Sustained Flood Damage The title will be branded “FLOOD DAMAGED.” All vehicles will be
branded when converted to a title. The brand will carry through to
subsequent titles. 1
Damage to the vehicle is greater than 75% of Fair Market Value and The title will be branded “SUSTAINED COSMETIC DAMAGE”. All
the damage is cosmetic only. vehicles will be branded when converted to a title. This brand is to
be carried through to subsequent titles.
Recovered Stolen (will be used only when vehicle has been recovered Title “will not” be branded.
and damage is 75% or less)
Stolen (Only MVA’s database is branded stolen. Salvage certificate will Once recovered, the Insurance Company may apply for an unbranded
not be issued until vehicle is recovered) title if the Insurance Company makes a statement that the vehicle
has sustained 75% damage or less. An application for certificate
of title needs to be completed together with the Application for
Salvage Certificate with Box 8 checked. A $50.00 title fee must be
collected, but transaction is excise tax exempt under 13-810(a)(9).
The Salvage Unit in Room 104 Glen Burnie will issue titles produced
for recovered theft vehicles.
Out of State Salvage Certificates Titles will be branded “XSALVG.” The brand is to be carried through
to subsequent titles.
11
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PERMIT NO. 6699
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THIS PUBLICATION IS DESIGNED AND PUBLISHED BY NEWSLETTERS INK, CORP. 800.639.0465
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