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					“The Impeccable Candidate”
               Presented by1
     Monica D. Black, M.A.
   Success in getting, keeping and
advancing in a job is 85% people skills
and 15% technical knowledge and skills

Statistics from 3 separate research projects by
       Harvard, Carnegie Foundation and
           Stanford Research Institute
“Success requires that you are included.
 My goal is to provide you with etiquette
           tools for inclusion.”
         Monica D. Black, M.A.
   is an indefinite set of rules of good
 It
  manners & behavior

   comes from an old French word
 It
  meaning “ticket”

 Let’s think of it as your ticket into the job
        market or career opportunities.
 GoodManners come from the inside and
 do not change

          Rules come from the outside &
 Etiquette
 are always changing

A persons feelings are always more
 important than strictly adhering to the
 Knowing  the ”rules” is essential because
 it puts you in the position of knowing
 when it is appropriate to use them.

Like knowing what shoes to wear for an
  event or activity.
It isYOU when you are comfortable and
  impeccable with the following soft skills:

            Attitude
            Phone
            Email  & Follow-up
            Clothing
            Eye Contact
            Handshake
            Meal etiquette
            Thank you
The 12 P’s to Manage your Attitude for your career
    Positive                  Presence
    Persistent                Posture
                               Pliable
    Pragmatic
                               Philter (Filter)
    Professional
                               Pieces
    Prepare/Predict
                               Photographic
    Passionate
   You never get a second chance to make a first
impression, so initial telephone contact can make or
 break an opportunity. Whether leaving a voicemail
message to set up a networking meeting or to follow
     up on the process of a job vacancy, keep the
    following tips in mind before making the call.
1. Be prepared - know what you want to achieve - have
   a pen and paper handy.

2. Smile when you speak and try not to speak too
   quickly or too slowly, speak clearly.

3. Use your first and last name to introduce yourself.
   Use the first name of the person you are calling only
   if they offer, otherwise use Mr. or Ms.

4. Be confident and positive, genuinely interested and
5. Avoid saying anything negative about your previous

6. If calling from home, remember to turn the TV and
   radio off and secure yourself away from any obvious
   distractions or background noise.

7. While job searching, do not have a cute message on
   your outgoing voicemail message at home, including
   your kids voices, music in the background, etc.
   should a potential employer call you to set up an
Your first contact to an employer

Do your research
Mind Your Manners
Watch Your Tone
Be Concise
Be Professional
Use Correct Spelling and Proper Grammar
Wait to Fill in the "TO" Email Address
Have a conservative personal email address!
Always follow-up with a Thank You
How to Dress for an Interview - Men's Interview Attire

   Suit (solid color - navy or      Dark socks, conservative
    dark grey)                        leather shoes
   Little or no jewelry             Neat, professional
   Long sleeve shirt (white or       hairstyle
    coordinated with the suit)       Limit the aftershave
   Belt                             Neatly trimmed nails
   Tie                              Portfolio or briefcase
How to Dress for an Interview - Women's Interview Attire

   Suit (navy, black or dark      Professional hairstyle
                                   Neutral pantyhose
   The suit skirt should be       Light make-up and
    long enough so you can          perfume
    sit down comfortably
                                   Neatly manicured clean
   Coordinated blouse              nails
   Conservative shoes             Portfolio or briefcase
   Limited jewelry
Direct eye contact

  When the eyes say one thing, and the tongue another, a
    practiced man relies on the language of the first. –
                     Ralph Waldo Emerson

     Focused eye contact displays confidence on your part,
      it also helps you understand what the other person is
      really saying verbally and plays a large part in
      conveying interest in the person and opportunity.
A Good Handshake

A vital component you need to bring to any
interpersonal encounter is a firm handshake. Those
few seconds you "shake" can empower or weaken a

   Hold the person's hand firmly.
   Shake web-to-web, three times maximum.
   Maintain constant eye contact
   Thou   shall   not   be late
   Thou   shall   not   jump straight into business talk
   Thou   shall   not   talk politics, diet or family
   Thou   shall   not   dominate the conversation
   Thou   shall   not   dawdle over the ordering or eating
   Thou   shall   not   chew with your mouth open
   Thou   shall   not   drink too much alcohol
   Thou   shall   not   fight over who pays the bill
   Thou   shall   not   neglect thy table manners
   Thou   shall   not   forget to show appreciation
Smile- it is the ultimate
gesture understood by
all! It shows interest,
excitement, empathy,
concern and creates an
upbeat, positive
Thank you