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					                              JOB DESCRIPTION
                           AND SELECTION CRITERIA

                           JOB SPECIFIC INFORMATION

Job Title:                    Senior SAP Basis Administrator

Classification:               Customs and Border Protection Level 4

Salary Range:                 $86,895 - $100,584 plus 15.4% superannuation

Division/Branch/Section:      ITD, Production Services, Corporate Systems

Job Opportunity:              Ongoing

Location:                     Canberra, ACT

Position No:                  170

Reports To:                   Director Corporate Systems, CL5

Number of Positions that
Report to this Role:

Security Classification:      Protected

Contact for enquiries:        Gavin Wallace, Director, 02 6275 6408

Closing Date for              Thursday April 14th, 2011
                                JOB DESCRIPTION

Australian Customs and Border Protection Service

The Australian Customs and Border Protection Service is Australia's primary border
protection agency. For this purpose our border extends into Australia's Exclusive
Economic Zone where we have a key role in addressing threats to our environment.
In performing our role we work closely with a range of agencies, often exercising
powers on their behalf, at other times working with them to complement each others
capabilities and powers.
Together we are called upon to provide a sense of security to the community,
supporting the continuation of the Australian lifestyle.

How the Role Contributes to Customs and Border Protection Outcomes

The Senior Basis Administrator performs a critical role in maintaining the health and
ongoing operation of the SAP enterprise Human Resource Management environment,
enabling reliable and efficient management of agency human resource assets.

The Job

The occupant of this position will take responsibility for managing the maintenance
activities associated with the agencies SAP environment that supports Human
Resource Management. The SAP environment runs on a UNIX/Oracle platform.

You will have excellent communication skills (written and verbal) and strong teamwork
skills with a commitment to applying best practice to the management and support of
the Customs and Border Protection SAP environment.

The occupant is also required to establish strong relationships with stakeholders and
service delivery providers to ensure effective administration of the agencies SAP

Key Responsibilities
      Provide SAP technical support including the resolution of assigned service
      Manage and undertaking the maintenance activities associated with SAP for the
       Agencies’ HR system, including SAP ECC6, Enterprise Portal, Business
       Warehouse and Solution Manager on Netweaver release 700 and upwards
       (ABAP and JAVA stack).
      Undertake system monitoring, performance tuning, capacity planning, and
       maintenance patching and new version installation.
      Provide environment migration support including moving objects between
       environments within the SAP landscape and trouble-shooting SAP transport
       management issues.
      Developing, maintaining and reporting compliance with standard processes,
       including processes for design and documentation in accordance with SAP and
       organisation standards.

      Maintain effective and cooperative working relationships with process owners,
       technical staff and vendors.

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                                  Selection Criteria

Customs and Border Protection Level 4

Technical – This criterion is to reflect any essential qualifications or specialist
skills required to undertake the job.

Demonstrated relevant technical knowledge qualification or experience to:
 Provide system support and maintenance on SAP systems running on a
  UNIX/ORACLE platform, including system monitoring, application of patches &
  support packs, transports, basic user administration, investigation and resolution of
  issues, backup / restore, system copy / refresh.
 Apply best practise maintenance and support procedures to the agencies SAP

Managerial and Planning

Ability to effectively organise, plan and deliver services to:
 Plan effectively and manage priorities against multiple demands
 Contribute to and be responsible for achieving team goals
 Develop and maintain technical procedures and guidelines

Continuous Improvement and Change Management

Orientation towards continuous improvement, managing change and being flexible to:
 Support, implement and monitor change
 Develop innovative approaches to improving processes and practices
 Promote an environment of continuous improvement

Communication and Client Focus

Demonstrated understanding of client needs and sound communication and
interpersonal skills to:
 Effectively represent the organisation and maintain business relationships
 Deliver high quality service to clients
 Communicate in a clear and concise manner
 Coach and provide constructive feedback

Leadership/Teams and Integrity

Demonstrated high standards of integrity and leadership skills to:
 Lead and develop an effective team
 Resolve and/or refer issues of ethics and probity
 Implement policies and programs based on corporate decisions without personal
 Take responsibility for self and group actions and performance
 Develop further capabilities for self and team
 Model and promote fair and equitable behaviour, the APS Values and Code of
 Monitor ethical standards

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Decision Making and Strategic Thinking

Ability to access and use information and emergent technology strategically to:
 Analyse information from various sources
 Make decisions under pressure and exercise good judgement
 Demonstrate an innovative approach to problem solving

Addressing Selection Criteria

For assistance addressing your selection criteria please refer to ‘Cracking the Code:
How to Apply for Jobs in the Australian Public Service’ the following website:

Please limit responses to no more than 500 words.

How to apply

All Customs and Border Protection applications are to be submitted through the e-
Recruitment system (, prior to the
closing date. The system provides the opportunity to respond to Selection Criteria and
upload a current CV. Applicants who are unable to apply through e-Recruitment, will
need to contact Corporate Connect at or on
1800 46 1245 during business hours prior to the closing date to organise alternative

If you need special consideration to enable you to participate in this process, please
advise us in your application, or if you prefer you can discuss your requirements by
emailing or phoning the contact officer.

More information
You can find more information about how to apply for vacancies using e-Recruitment
on the careers site, please read the applicant user guide located on before accessing the system for the first
time. General recruitment information is also available on the careers site.

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