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					                Speaker Handbook
                               June 28-30, 2010
  1. Opening Letter…………………………………………….2

  2. Conference Overview………………………………...3-4
       a. This year’s theme………………………………….3
       b. Conference goals………………………………...3
       c. Overall conference stats…...…………………...3
       d. What’s exciting & new?.....................................4

  3. Conference Logistics…………………………………..5-8
       a. Pre-Conference/Conference dates….……….5
       b. Venues……………………………………………....5
       c. Conference hotels…………………………….…..5
       d. Conference offices & Operation hours…….…6
       e. Speaker Logistics…………………………………...6
       f. Evaluation Project…………………………………7
       g. Speaker Ready Room and Registration Hours.8
       h. Schedule-at-a-Glance………………….…….…..9

  4. General Conference Information…………………..9-10
       a. New York City weather……………….…………..9
       b. What to pack………………………………….……9
       c. Dress attire………………………………...…….…..9
       d. Personal property………………………...…….….9
       e. Getting into the city…………………………...…10
       f. Getting around the city………………………....10

  5. Resources…………………………………………..….11-20
        a. ―It’s Up to YOU!‖ Times…………………………..11
        b. Local discounts……………………...…………....11
        c. Transportation Guide……………………….……12
        d. Floor layouts……………………………………..…13-18
        e. NYC map………………………………..………….19
        f. Staff contact list…………………………..……….20

                               Opening Letter to Speaker
Dear Speaker,

Congratulations! Your months of hard work are about to culminate over the next few days.
We can’t thank you enough for all of the creativity, time and effort you have exerted into
this event. We are really excited about the conference agenda—we have rich innovative
content, a diversity of community based learning experiences, and an opportunity to
showcase the way that service and volunteering are changing communities.

We hope that you are able to leverage the conference for professional development,
networking and relationship building. Please also remember that you represent our
organization. Be an ambassador and set an example by adhering to all expectations of
your supervisors and treating everyone here courteously.

Thank you so much for helping us execute the most robust National Conference on
Volunteering and Service yet – it will truly be a team effort, requiring each of us to focus
and work together over the next few days, but we can do it.

                                        CONFERENCE OVERVIEW

    The National Conference on Volunteering and Service is the world's largest gathering of volunteer and
service leaders from the nonprofit, government, and corporate sectors. Co-convened by Points of Light
Institute and the Corporation for National and Community Service, with local conveners NYC Service and
New Yorkers Volunteer, the annual event provides attendees with an opportunity to learn, connect, and be
inspired through a wide range of exciting and informative plenary sessions, workshops, special events,
service projects, exhibits, specialized corporate tracks and more.

This year’s Theme:

                                             “It’s Up to YOU!”

The conference theme, “It’s Up to You,” recognizes that everyone has the power to make a difference and
that all of us should try. It recognizes that while government will do its part, government can’t do it alone,
and that our nation’s progress and prosperity depend on the active involvement of citizens. It is a call to
action to service leaders to increase the impact of their programs, and to all Americans to roll up their
sleeves and participate in rebuilding our country.

Fulfilling this vision will require individuals embracing this truth and, in turn, driving change in their
communities through innovative methods of civic engagement. It also requires targeting resources toward
pressing social problems and better measuring impact; expanding opportunities for more Americans of all
ages and backgrounds to serve; building the capacity of individuals, nonprofit organizations, and
communities, and embracing innovation by expanding what works and seeding innovative ideas.

Conference Goals:

The 2010 National Conference on Volunteering and Service brings together the nation’s thought leaders,
policymakers, funders, and leading practitioners of service and volunteering to:
         Learn tools, trends and strategies from the brightest thinkers and on-the-ground nonprofit and
           volunteer leaders through workshops, forums and plenary sessions.
         Share best practices, social innovations and other creative ideas with attendees and those
           participating online through a virtual conference that help all service organizations grow and
         Connect with other volunteer and service professionals, funders and business and government
         Be inspired by dynamic speakers and stimulating forums in a city known for its excitement,
           energy and innovation.
         Shape the future of the volunteer and service movement.

Overall Conference Stats:

      5,000 participants expected
      Over 350 conference activities
      Over 200 workshops, forums and plenary sessions focused on Philanthropy, Disaster, Social
       Entrepreneurship, Nonprofit, Business and more

What’s Exciting and New?

       Resource Exchange: We’re hosting a resource library located on the Second Floor of the Hilton. The
        space is located in the south corridor outside of the Nassau Murray Hill and Gramercy meeting
       Social Media: Conference participants will be joined by other participants virtually who will be
        watching the conference remotely from their own communities. This online element will provide an
        opportunity for those who cannot attend the conference to participate. You can also follow the
        conference and interact with other participants through the Facebook fan page:, blog: and Twitter account: Follow the entire conference conversation via #NCVS. The conveners
        have assigned each session a hashtag so that you can tweet about session you attend and read
        about the one you had to miss. Check the day-by-day schedule for hashtags. We’re also using
        Eventbrite and Crowdvine this year.
       Girls Summit on Civic Engagement: An event for young women ages 12-18 years old to inspire and
        demonstrate the ways that millennial females can positively impact others.

                                     CONFERENCE LOGISTICS

                           Pre–Conference Dates: June 26 – 27, 2010
                             Conference Dates: June 28 – 30, 2010

              Hilton New York                              Sheraton New York
        1335 Avenue of the Americas                  811 Seventh Avenue at 52nd St.
              New York, NY 10019                           New York, NY 10019
      PH: 212-586-7000 FAX: 212-315-1374           PH: 212-581-1000 FAX: 212-262-4410


Hilton New York
1335 Avenue of the Americas
New York, NY 10019
PH: 212-586-7000 FAX: 212-315-1374

Sheraton New York
811 Seventh Avenue at 52nd St.
New York, NY 10019
PH: 212-581-1000 FAX: 212-262-4410

Manhattan Times Square Hotel
790 Seventh Avenue at 51st St.
New York, NY 10019
PH: 212-581-3300 FAX: 212-541-9219

Warwick Hotel
65 West 54th Street
New York, NY 10019
PH: 212-247-2700 FAX: 212-247-2725

Millennium Broadway Hotel
145 West 44th Street
New York, NY 10036
PH: 212-768-4400 FAX: 212-768-0847

Paramount Hotel New York
235 West 46th Street
New York, NY 10036
PH: 212-764-5500 FAX: 212-354-5237

                                     SPEAKER LOGISTICS
   Arrive 20 minutes in advance to confirm all AV, visuals, room set up is as requested
   If you need AV, visual, technical assistance, please notify one of the PSAV
   (Please note: They will be walking around both hotel venues with a PSAV shirt on)
   Please note: You will not have the authority to order or request additional AV.

                                  Speaker Ready Room

A speaker ready room will also be available for your use should you need a quiet space to
prepare for your session. The Conference Speaker Ready Room is located on the Fourth
Floor East Suite in the Hilton New York.

                         Room Setup and Audiovisual Equipment

Speakers must provide their own laptop. Each workshop room at the Conference will
have the standard speaker package. The standard AV Package includes: 2 wired hand
held mics (at head table), LCD projector and Screen, Head table for 2, Materials Table,
Flipchart with markers, and Trash can and recycling bin.

In order to accommodate the maximum number of participants per session, rooms will be
set up either in rounds or theater style. The deadline has passed to request additional.

It is always a good idea to check the equipment being used for your session prior to the
start of your presentation. Please remember to arrive 20 minutes before your session.

Please note: If you are bringing an Apple computer to connect to the projector, please
bring the necessary adaptors.


2010 National Conference on Volunteering and Service will NOT be printing workshop
handouts to distribute during the conference, rather we are posting them on this website
prior to the conference so attendees can print handouts they are interested in to bring
with them If you are considering bringing paper copies of your handouts, be sure to check
out the Room Numbers and Audience Size document listed in the email. You will not be
able to make copies onsite.

                             Evaluation Project Announcement

Congratulations on being selected to present at the 2010 National Conference on
Volunteering and Service in New York City! As you know, the National Conference on
Volunteering and Service is the world's largest gathering of volunteer and service leaders
from the nonprofit, government and corporate sectors. Convened by Points of Light
Institute and the Corporation for National and Community Service, the goal of the
conference program, including the workshops, immersion learning sessions, and issue
forums, is to strengthen the service movement and the effectiveness of non-profit and
other organizations to recruit, manage and retain volunteers and demonstrate impact in
solving community problems.

To inform the planning and development of future conferences, we are completing a
Conference Evaluation Project that includes collection of evaluations from a sample of
workshops, immersion learning sessions and issue forums as well as an overall Conference
evaluation survey that will be administered to all Conference participants online
immediately after Conference. In the event your session is selected for evaluation, you will
be notified of this beforehand and an Evaluation Assistant will be assigned to facilitate this
process. We encourage all presenters to participate in the online Conference evaluation
to tell us more about your experience.
You may access the Conference Evaluation Project Report in early September by going to If you have any questions about the
Evaluation Project you may send them to


                      Second Floor, Hilton New York

                  Date                              Time
            Saturday, June 26                 2:00 pm – 5:00 pm
             Sunday, June 27                  7:00 am – 5:00 pm
            Monday, June 28                   7:00 am – 5:00 pm
             Tuesday June 29                  6:30 am – 5:00 pm
           Wednesday, June 30                 6:30 am – 4:00 pm

                      Second Floor, Hilton New York
                  Date                              Time
            Saturday, June 26                 2:00 pm – 5:00 pm
             Sunday, June 27                  7:00 am – 5:00 pm
            Monday, June 28                   7:00 am – 5:00 pm
             Tuesday June 29                  6:30 am – 5:00 pm
           Wednesday, June 30                 6:30 am – 4:00 pm

                     CONFERENCE SPEAKER OFFICE
                  Fourth Floor East Suite, Hilton New York

                 Date                               Time
            Monday, June 28                   7:00 am – 5:00 pm
            Tuesday June 29                   7:00 am – 5:00 pm
           Wednesday, June 30                 7:00 am – 5:00 pm

    Please remember to arrive 20 minutes before your session starts.


Saturday, June 26
9:00 AM-5:00 PM        Advanced Volunteer Management Institute
1:00 PM-5:00 PM        Registration Opens

Sunday, June 27
7:00 AM                Registration Opens
8:30 AM-4:30 PM        Advanced Volunteer Management Institute
7:00 AM-5:00 PM        Pre-Conference Activities
1:10 PM                Celebrate service at the Mets game

Monday, June 28
7:00 AM                Registration Opens
7:00 AM-11:30 AM       Pre-Conference Day 2
10:00 AM-11:30 AM      Breakout block 1
1:30 PM-4:00 PM        Opening General Session
8:30 PM-10:00 PM       "Here's to You!" Inspiration Event

Tuesday, June 29
7:00 AM                 Registration Opens
7:00 AM-8:00 AM         Affinity Meetings
8:30 AM-10:00 AM        Breakout block 2
8:00 AM-12:00 PM        Immersion Learning Sessions (off-site)
10:30 AM-12:00 PM       Breakout block 3
12:30 PM-2:00 PM        Networking luncheons
2:30 PM-4:00 PM         Breakout block 4
1:30 PM-5:30 PM         Immersion Learning Sessions (off-site)
4:30 PM-6:00 PM         Breakout block 5
6:00 PM-10:00 PM        Target Party for Good (including transportation to off-site venue)
Special Note for Target Party for Good: Hilton transportation leaves at 6 PM, Sheraton transportation leaves
at 6:45 PM

Wednesday, June 30
7:00 AM                Registration Opens
7:00 AM-8:00 AM        Affinity Meetings
8:30 AM-10:00 AM       Breakout block 6
8:00 AM-12:00PM        Immersion Learning Sessions (off-site)
10:30 AM-12:00 PM      Breakout block 7
12:00 PM-2:00 PM       Celebration Moment and Conclusion of Conference

                                  GENERAL CONFERENCE INFORMATION

New York City Weather:

New York in June is hot and humid with temperatures ranging from 70-95 and can get north of 100
occasionally. Highs are usually in the mid to upper 80's. Don't underestimate the concept of humidity: it can
make a warm day feel much hotter.

What to pack:

Make sure to pack an umbrella, closed toe shoes that are comfortable for walking and dress in layers! You
will be moving inside and outside of the hotels, so you will want a variety of clothing.

Dress Attire:

Dress for the conference is ―business casual‖ with the exception of those times when your department
head or ―common sense‖ indicates otherwise. Department heads will give you an indication before
leaving as to which, if any, activities require more formal dress.

Please note the following:
   * Hotel meeting rooms tend to be cold — consider packing a sweater

  * Stop by registration and pick up your conference credentials (badge, bag and program book)

Personal Property:

If you are staying in a hotel room, we encourage you to use your hotel’s safety deposit box for storing your
valuables. If there is a mini-safe in your room, you should consider using it and carrying the key with you at
all times. The conference and its partner organizations are not responsible for items lost or stolen from your
hotel room or at Staff Headquarters on second floor of Hilton New York.

Getting Into the City:

For those traveling by air, the city is served by LaGuardia Airport (LGA) and John F. Kennedy International
Airport (JFK), both in Queens, and Newark Liberty International Airport (EWR) in neighboring New Jersey. All
three airports provide access to the city via taxis, buses, subways and trains.

         John F. Kennedy International Airport (JFK)
         Jamaica, Queens, NY 11430
         This airport is New York's largest, serving more than 90 primarily international airlines. It is
         approximately 15 miles from Midtown Manhattan.

Getting to Midtown Manhattan from JFK:

  * Taxi: $45 flat fare (non-metered), plus bridge and tunnel tolls and gratuity; 30 to 60 minutes to
Midtown Manhattan. 212-NYC-TAXI
  * Subway: $7.25 ($5 for the AirTrain from JFK, plus $2.25 for the subway); 60 to 75 minutes to
Midtown Manhattan from the A subway line at the Howard Beach/JFK Airport station or the E, J or Z
subway lines at the Sutphin Blvd./Archer Ave./JFK Airport station.
  * Public Bus: $2.25 (or free transfer from subway); 60 to 75 minutes to Midtown Manhattan on Q10

LaGuardia Airport (LGA)
Jackson Heights, Queens, NY 11371
This is New York's second-largest airport, with more than 20 airlines serving mostly domestic
destinations, Canada and the Caribbean from four passenger terminals. It is on the northern shore
of Queens, directly across the East River about eight miles from Midtown Manhattan.

Getting to Manhattan from LaGuardia:

   * Taxi: Metered fare; approximately $24-$28, plus bridge and tunnel tolls and gratuity; 20 to 25
minutes to Midtown Manhattan. 212-NYC-TAXI
   * Public Bus: $2.25; 60 to 75 minutes to the Upper West Side via direct service on the M60 bus; for
subway connections, board the Q33 bus and disembark at the Jackson Heights/Roosevelt Ave.
subway station (E, F, R and V subway lines) or the 74th St./Broadway subway station (7 subway line)
in Queens; add another 15 to 20 minutes for subway into Midtown Manhattan.

Newark Liberty International Airport (EWR)
Newark, NJ 07114
Newark airport, with more than 30 airlines (many of them international), is across the Hudson River
from New York City, 16 miles and 45 to 60 minutes from Midtown Manhattan.

Getting to Midtown Manhattan from Newark Liberty:

Taxi: Fares to Midtown Manhattan range from $50 to $60 (not including tolls and gratuity). During
weekday rush hours (6-9 a.m. and 4-7 p.m.) and on weekends (Saturday-Sunday, noon-8 p.m.),
there is a $5 surcharge to anywhere in the state of New York except Staten Island. When traveling
to the airport from Midtown Manhattan, the fare is metered plus $15, in addition to tolls and

Getting Around the City:

Getting a MetroCard is your first step to getting around on the subway or bus. MetroCards can be
purchased at subway stations from either automated machines (which accept cash, ATM bank cards and
regular credit cards) or from booth attendants. A single subway or bus ride is currently $2.25. Riders have
the choice of buying a pay-per-ride MetroCard or an unlimited MetroCard. Pay-per-ride cards range in
value from $4.50 to $80. The unlimited MetroCard allows users to ride as often as they like within a fixed time
period: one day with the Fun Pass ($8.25), seven days ($27), 14 days ($51.50) or 30 days ($89). Varying
discounts are given for multiple rides, as well as for seniors (over age 65) and disabled riders.

The city's yellow fleet of taxicabs is regulated by the Taxi & Limousine Commission (TLC). Grabbing a cab
can be ideal when tired feet, heavy luggage or too many shopping bags weigh you down.

A few notes about taxis:
  * Taxis are available 24 hours a day.
  * Hail taxis whose numbers are illuminated on top.
  * Hotel doormen can hail a cab for you; a $1 tip is customary for this service.
  * Minimum metered fare is $2.50, which increases 40 cents every fifth of a mile; there is also a New York
State tax surcharge      of 50 cents per ride.
  * A $1 surcharge is added to the meter Monday-Friday, 4-8 p.m., and a 50 cent surcharge is added at
night, 8 p.m. - 6 a.m.
  * All taxis accept cash, and most accept credit cards.
  * Tip 15-20% at the end of a trip; tolls are extra and added to the metered fare.

Please note that smoking is NOT permitted at the Hilton New York.


New York City is committed to ensuring accessibility for visitors with special needs and has equipped all
buses with lifts for those in wheelchairs and those who have difficulty climbing stairs. In addition, many
subway stations contain elevators, ramps, visual display signs, accessible public telephones and tactile and
audio features on vending machines. Passengers with disabilities are eligible for reduced fares on most trips
by using their Medicare card as proof of eligibility. For more information on transportation and cultural
venues and their accessibility, download NYC & Company's Official Accessibility Guide.


“It’s Up To YOU! Times”
Be sure to pick up your copy of the on-site daily newspaper each morning to review events happening that
day, as well as feature photos you may have missed during the previous day!

Local Discounts:

Restaurants: In order to redeem these dining offers, please pick up one of the conference's printed discount booklets at the NYC &
Company Welcome Desk located in the registration area at the Hilton. You will need to show your conference name badge at the
restaurant in order receive the discount.

A Casa Fox
Latin American - $$$
Buy one entree, get the second 50% off

Aleo Restaurant
Italian - $$
Buy one appetizer, one entree, one dessert and companion receives the same or lesser value free. Cannot be combined with any
other discount, coupon, or point system.

Alloro Restaurant
Italian - $$$
20% off entire bill

B. Smith's Restaurant
New American - $$$
20% off entire bill

Cafe Espanol
Spanish - $$
20% off entire bill or buy 1 entree and get 1 at 1/2 price. Not valid with specials or other promotions.

Chelsea Grill
American Traditional - $$
20% off a bottle of wine

Chez Lucienne
French - $$
10% off total bill

Creole Restaurant
Cajun/Creole - $$$
Pre-fixe 3 course dinner for $20.10

Hard Rock Cafe
Traditional American - $$
10% discount on all food and non-alcoholic beverages at our Times Square location.

Hill Country
Barbeque - $$
20% off entire bill

Il Punto
Italian - $$$
1/2 off beer

Mickey Mantle's Restaurant & Sports Bar
American Traditional - $$$
25% off Beer, Wine and Mixed Drinks

"American New American Traditional" - $$$
A complimentary glass of prosecco with the purchase of an entree for either lunch or dinner.

Oveila Restaurant Bar
Greek - $$$
Buy one entrée, get the second 50% off

Pershing Square
American Traditional - $$$
Half off a bottle of wine at dinner only

Planet Hollywood
American New - $$$
First available seating and 20% off any food or beverage purchase. Not valid with any other offers or discounts. Excludes alcoholic
beverages, tax and gratuity. Not valid during special engagements.

Riposo 46
Italian, Mediterranean - $$
20% off a bottle of wine

Riposo 72
Italian, Mediterranean - $$
20% off a bottle of wine

Italian - $$$$
10% discount on all food and beverages, when dining in the lounge and main dining room. Discount cannot be combined with any
other promotions, prix fixe menus or restaurant week menus. No discount on white truffles.

Italian - $$
20% off a bottle of wine

The Palm Tribeca
Italian/Steakhouse - $$$$
$23.95 Three Course Luncheon (Mon-Fri) or 20% off all food during dinner only. Beverages and alcohol are excluded. Please note that
this offer is only valid at the Palm Tribeca. This offer cannot be combined with any other 837 member special, promotions or pre-fixe
meals. This offer is valid for dine in only.

The Water Club
American Traditional, Seafood - $$$$
Half off a bottle of wine at both lunch and dinner

Top of the Rock
$2 off an adult ticket

Indian - $$$
15% off a la carte menu

View Restaurant and Lounge
New American - $$$
One three course pre-fixed dinner and get second dinner 50% off in the View Restaurant and offering purchase one full buffet get the
second full buffet at 50% off in the View Lounge.


  1.   There will be a volunteer assistant located in each session. If you can not locate your
       volunteer assistant, please locate one of our staff members with a purple badge.