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					                                                                        Hotel Management International’s
                                                                           inaugural European Hospitality
                                                                       Awards presented difficult choices
                                                                         for our esteemed panel of judges,
                                                                       Johanna Fragano, Claus Sendlinger,
                                                                           Patrick Reardon and Ted Teng.

                                                                         All the nominations we received
                                                                           were exceptional. The winners
                                                                             defined the best in European

                                                                             hospitality from the last year.

                                                                      Profiles of each category’s nominees
                                                                             and winners can be found at

Hotel of the year                                                    The DolDer GranD, Zurich

Hotelier of the year                aimone Dal PoZZo, casTello Dal PoZZo, lake maGGiore, iTaly

Green hotel of the year                                              The scarleT, cornwall, uk

Hotel restaurant of the year                  resTauranT 114 FaubourG hôTel le brisTol, Paris

Hotel spa of the year          VicToria-JunGFrau GranD hoTel & sPa, inTerlaken, swiTZerlanD

Hotel interior design of the year                                         The auGusTine, PraGue

Hotel design innovation of the year                                  The DolDer GranD, Zurich

In-room innovation of the year                                          The Vine hoTel, maDeira

Leisure and fitness innovation of the year                           hosPes maricel, mallorca

Concierge of the year                                  Thomas munko, The riTZ-carlTon, berlin

As chosen by
          Johanna Fragano,                                          Claus Sendlinger,
          treasurer and former president,                           president and CEO,
          European Hotel Managers Association                       Design Hotels AG

          Patrick Reardon,                                          Ted Teng,
          chairman and CEO,                                         president and CEO,
          Reardon Smith Architects                                  The Leading Hotels of the World
Hotel of the year
The Dolder Grand, Zurich

                                                       1899, with two new wings, the Spa
                                                       and the Golf Wing, which curve around
                The Dolder Grand reopened after        the fully restored Main Building in a
                almost four years of conversion        fusion of past and future. What makes
                and restoration work in April 2008.    the hotel such an outstanding winner
                Originally a Curhaus health spa, the   is the friendly and personable service,
                hotel was transformed into a luxury-   overseen by the young and energetic
                class city resort with 173 luxurious   managing director Thomas Schmid.
                rooms and suites, two restaurants,
                a bar, banqueting and conference       Claus Sendlinger: “The Dolder Grand
                facilities, a 4,000m2 spa area, five   is a prime example of a reinvented
                tennis courts and a nine-hole golf     historic luxury property that is top-
                course. Leading London architects      notch in all aspects. It combines
                Foster + Partners combined the         personalised services, contemporary
                historic Main Building, dating from    architecture, and expansive facilities.”

✪ HigHly commended                                      ➲ nominees
            Pousada do Porto,                            ■   Hotel Aurelio, Lech, Austria
            Freixo Palace Hotel, Oporto
                                                         ■   City Boutique Hotel, Prague
                                                         ■   Buddha-Bar, Prague
                                                         ■   25hours, Frankfurt
Hotelier of the year
Aimone Dal Pozzo, Castello Dal Pozzo,
Lake Maggiore, Italy

Aimone Dal Pozzo is one of Europe’s         of the Viscounts of Aragona, Castello         already quite challenging I discovered
youngest general managers at 28.            Dal Pozzo sits astride a small hill town      shortly after, that that was just the easy
Eschewing his passion for racing            dominating Arona, Lake Maggiore.              part of the job,” Dal Pazzo says. “Starting
motorbikes, which led him to win an                                                       up the new business, finding the key
Italian Championship and finish third       In 2004 Dal Pazzo project-managed             people to trust and work with, has been
in the European Championship in 2002,       the building of a five-star luxury hotel      the real effort in this ongoing quest. We
Dal Pazzo identified the potential of his   and conference centre on the site,            are now operating on a global market
family’s business, Castello Dal Pozzo       spending every day for four years on the      but at the end of the day, nothing is more
in Lake Maggiore, Italy. Once the seat      construction site. “Even though that felt     rewarding than a smile from every guest.”

  ✪ HigHly commended                                                       ➲ nominees
                                Luciano Lussardi,                          ■   Micky Rosen and Alex Urseanu, Roomers Hotel, Frankfurt
                                Verdura Golf & Spa Resort, Sicily
                                                                           ■   Patrizio Cipollini, Four Seasons Hotel Firenze
                                                                           ■   Miroslav Forejtek, Park Inn Prague Hotel, Prague
                                                                           ■   Micheala Rieterrer, Boutique Hotel Stadthalle, Vienna
                                                                           ■   Philippe de Meyer, Kempinski Dukes Palace, Bruges
                                                                           ■   Manolis Rassoulis, Elounda Beach Hotel, Crete
                                                                           ■   Henning Matthiesen, The Augustine, Prague
                                                                           ■   Nicolas Vincent, La Réserve Ramatuelle, Provence
Green hotel of the year
The Scarlet, Cornwall, UK
                                                             The UK’s first new-build hotel
                                                             designed from the start to be
                                                             environmentally friendly could
                                                             scarcely have a more dramatic
                                                             location, situated on the wild
                                                             northern coast of Cornwall,
                                                             or more unique beginnings.
                                                             Three sisters, the Strattons,
                                                             decided to create a smaller
                                                             luxury spa hotel below their
                                                             hilltop Bedruthan Steps hotel
                                                             and closer to the wide sandy
                                                             Mawgan Porth beach, part
                                                             enclosed by a burnished black
                                                             cliff that reaches out west into
                                                             the Atlantic.

                                        The Scarlet has a stylishly realised green ethos,
                                        yet there is not a tie-dye T-shirt to be seen. “The
                                        challenge was to be luxurious without costing
                                        the planet,” says Elizabeth Stratton. The property
                                        is heated by a biomass boiler fuelled by wood
                                        chippings and grey water is recycled.

                                        The construction incorporates grass roofs and
                                        solar panels. Any extra power not generated
                                        onsite is wind-generated from a local grid so
                                        100% of the hotel’s electricity is generated by
                                        renewable sources. The natural pool is even
                                        self-cleaned by reeds.

✪ HigHly commended                                   ➲ nominees
                                                     ■   Hotel Rafayel on the Left Bank, London
             Radisson Blu Hotel & Spa, Cork
                                                     ■   Chateau Mcely, Czech Republic
                                                     ■   The Regent, Berlin
                                                     ■   Park Inn, Nice
                                                     ■   Castello Dal Pozzo, Lake Maggiore, Italy
                                                     ■   Boutiquehotel Stadthalle, Vienna
Hotel restaurant of the year
Restaurant 114 Faubourg
Hôtel Le Bristol, Paris
                                                         Located on two open levels
                                                         linked by a majestic, dizzying,
                                                         spiral staircase made of wrought
                                                         iron, the hotel’s new restaurant,
                                                         Restaurant 114 Faubourg, is a
                                                         garden of delights. It is renowned
                                                         for its traditional French cuisine
                                                         set in a casual Brasserie-Rotisserie
                                                         style. At the helm of the 93-seat
                                                         restaurant is Eric Desbordes,
                                                         the young chef who has been
                                                         mentored by Eric Frechon, Hôtel
                                                         Le Bristol’s chef des cuisines.

✪ HigHly commended                                   ➲ nominees
                                                     ■   Restaurant Calla, Steigenberger Hotel,
           Boundary Restaurant,
           The Boundary, London
                                                     ■   Bar Boulud, Mandarin Oriental, London
           The Boundary restaurant menus are
           based on classic French and English       ■   The Grill at The Dorchester, The
           recipes with a large selection of             Dorchester, London
           crustacea. Charcuterie, oysters, daily-   ■   Four Seasons Hotel, Florence
           changing meats from the rotisserie and
           cheese are served from trolleys in the    ■   Andaz Liverpool Street’s 1901
           dining room.                                  Restaurant and Wine Bar, London
                                                     ■   The Capital Hotel, London
Hotel spa of the year
Victoria-Jungfrau Grand Hotel & Spa,
Interlaken, Switzerland
                                                               The five-star Victoria-Jungfrau Grand Hotel &
                                                               Spa enjoys a privileged and picturesque location,
                                                               between two beautiful lakes and at the foot of the
                                                               eternally snow-capped Jungfrau. Opened in 1865
                                                               the hotel boasts one of Switzerland’s most modern
                                                               spas, set over 5,500m2 comprising the exclusive
                                                               ESPA facility, with 16 treatment rooms and a
                                                               luxurious private spa for two. Treatments combine
                                                               oriental therapies with selected western techniques.
                                                               Each ESPA experience has been specifically
                                                               designed to balance mind, body and spirit,
                                                               promote holistic well-being and embrace health
                                                               enhancement. The Sensai Select Spa is a haven of
                                                               Japanese healing and beauty traditions, offering
                                                               the luxurious infusion of Koishimaru Silk, a precious
                                                               variety from Japan known as the ‘silk of silks’.

                                                                                        Uniting the hidden power
                                                                                        of Koishimaru Silk and the
                                                                                        Japanese hot spring into
                                                                                        spa treatments for the first
                                                                                        time, Sensai Select Spa
                                                                                        promises ultimate beauty
                                                                                        and reinvigorated spirit.
                                                                                        Other outstanding wellness
                                                                                        attractions include whirlpools
                                                                                        and a Turkish steam room.

✪ HigHly commended                                                   ➲ nominees
         La Réserve Ramatuelle,                                      ■   The Dolder Grand, Zurich
         Provence, France
                                                                     ■   Hotel Aurelio, Lech, Austria
         La Réserve was designed by internationally
         renowned architect Jean-Michel Wilmotte.                    ■   The Scarlet Hotel, Cornwall, UK
         Overlooking the Mediterranean, the hotel has                ■   The Dorchester Spa, The Dorchester, London
         7 rooms, 16 suites, and a 1,000 m” spa with 13
         treatments rooms, are dedicated to maximising               ■   St Nicolas Bay Resort Hotel and Villas, Crete
         quality of life for each individual, an indoor pool
                                                                     ■   Grand Hotel Kempinski High Tatras, Slovakia
         with a jet lane, an outdoor pool with a pool-house,
         hammam, bar and restaurant.                                 ■   Hotel Ritter, Durbach, Germany
                                                                     ■   SHA Wellness Clinic, Alicante, Spain
Hotel interior design of the year
The Augustine, Prague

Rocco Forte Hotel’s Augustine reflects     feature decorative accessories inspired      the monastery’s former vaulteddouble-
Prague’s history, character and beauty,    by early 20th century Czech cubism,          height refractory, features restored 18th
combined with a modern contemporary        including timber chairs and chaise-          century baroque frescoes.
interior design by Olga Polizzi. The       lounges. The Brewery Bar, in the cellar
101-room hotel has been created from a     of the original brewery building, features   The light-filled Monastery restaurant sits
development of seven buildings, many       stalactites and stalagmites dating back      in a glazed courtyard and incorporates
of which have historical significance,     to the 17th century and an underground       three protected trees, with outside seating
the largest of which is the 13th century   water source which has been glazed           during the summer. The restaurant has
Augustinian St Thomas Monastery,           over and incorporated into the design.       bespoke gold leaf panels and chairs based
after which the hotel is named. Rooms      The second bar, Tom’s Bar, located in        on a 1930s Bauhaus-inspired design.

  ✪ HigHly commended                                                                    ➲ nominees
                                                                                        ■   Hotel Indigo, London

                                             Hotel Grand Majestic                       ■   The Ritz-Carlton, Berlin
                                             Plaza, Prague
                                                                                        ■   Park Inn, Prague
                                              The newly designed Grand
                                                                                        ■   25hours Hotel, Frankfurt
                                              Majestic Plaza, a member of
                                              the WORLDHOTELS chain,                    ■   Hotel Rafayel on the Left Bank, London
                                              is located in the heart of the
                                              historical and business centre            ■   Elounda Beach Hotel and Villas, Crete
                                              of Prague.                                ■   Andels Łódz, Austria
                                                                                        ■   Hotel Aurelio, Lech, Austria
Hotel design innovation of the year
The Dolder Grand, Zurich

The Dolder Grand was originally              spirit of the modern age. A curved        ceiling, entirely recreated from
a Curhaus health spa, dating from            walkway links the three elements of       photographs of the original. Each
1899. After closing in 2004 for major        the hotel: the Golf Wing, Main Building   of the Dolder Grand’s four Top
restoration, the luxury-class city resort    and Spa Wing.                             Suites is an expression of individual
has re-opened to rave reviews. Leading                                                 extravagance; the Maestro Suite has
architects Foster + Partners combined        The majestic Steinhalle showcases         conductor Herbert von Karajan as
the historic Main Building with              the original historic décor and           its muse, the exceptionally elegant
innovations of modern architecture.          dramatically juxtaposes modern            Carezza Suite is inspired by Alberto
Interior architects United Designers         additions, including the onyx             Giacometti’s work, the Masina Suite
have shaped new living spaces. In the        concierge desk, which is internally       is reminiscent of actress Giulietta
main building their refined, eclectic        illuminated to highlight the purity       Masina, and Suite 100 is a tribute
configurations instill a sense of history,   of the stone. The lobby features          to the favourite haunt of the Rolling
while the two wings epitomise the            a resplendent hand-painted                Stones, The 100 Club in London.

  ✪ HigHly commended                                                                      ➲ nominees
                                                                                          ■   The Vine Hotel, Madeira
                                              The Boundary Hotel, London
                                                                                          ■   Andels Łódz, Austria
                                                                                          ■   Pousada do Porto,
                                                                                              Freixo Palace Hotel, Oporto, Portugal
                                                                                          ■   Roomers Hotel, Frankfurt
In-room innovation of the year
The Vine Hotel, Madeira
                                                    The Vine Hotel comprises 79 rooms and suites and
                                                    is situated in the heart of Funchal on the beautiful
                                                    Island of Madeira, offering unrivalled views of
                                                    the city skyline and bay. The interior design
                                                    reflects the vision of award-winning Madeiran
                                                    designer Nini Andrade Silva and architecture by
                                                    the renowned Ricardo Bofill. The contemporary,
                                                    elegant design is complemented by comfort and
                                                    functionality. Each of the four accommodation
                                                    floors represents a season of the year and the
                                                    maturation of a grape throughout the year.

                                                    Rooms are spacious with open bathrooms,
                                                    waterfall feature showers, free-standing bathtubs

and large centrally placed
beds. For the ultimate
experience, in many of
the rooms the bathtub
can be converted into
a massage bed for
in-room spa treatments.
All rooms and suites are
equipped with the latest
technology, including
push button blackouts
and curtains, Wi-Fi, HDTV
and automatic sensors to
illuminate your way in the
middle of the night.

  ✪ HigHly commended                                        ➲ nominees
                             Castello Dal Pozzo,            ■   City Boutique Hotel, Sarajevo
                             Lake Maggiore, Italy           ■   Buddha Bar Hotel, Prague
                                                            ■   Sheraton Prague Charles Square Hotel
Leisure and fitness innovation of the year
Hospes Maricel, Mallorca

                              Hospes Maricel Mallorca’s “Learn to Sleep”
                              programme is a novelty in wellness. Part of the
                              Bodyna Natural Care Spa, the programme is a four-day
                              medical treatment that develops activities aimed at
                              achieving restorative sleep and offers guidelines on
                              how to obtain and conserve adequate rest.

                              The programme is composed of a medical history,
                              a sleep study and a unique ten-step guide to
                              sleep. The programme debuted at Hospes Maricel
                              in August 2009 and will be extended to other
                              Hospes properties by 2011. For the first time in the
                              hospitality industry, medical treatment is offered in
                              order to help guests reach perfect sleep in luxury
                              five-star surroundings, combined with nutrition,
                              wellness and holistic approaches.

✪ HigHly commended                             ➲ nominees
    St Nicholas Bay Resort,                    ■   Victoria Jungfrau, Interlaken,
    Aghios Nikolaos, Crete                         Switzerland
                                               ■   Verdura Golf Resort, Sicily
                                               ■   25hours, Frankfurt
Concierge of the year
Thomas Munko,
The Ritz-Carlton, Berlin

The Ritz-Carlton, Berlin’s Thomas Munko         at the hotel and the father noticed that      teddy bear and added another, The
was hired in 2003 as a concierge and            he had forgotten to bring his daughter’s      Ritz-Carlton lion. They then went to
has been part of the team right from            suitcase on their travels. The daughter       the shopping mall to buy the girl fresh
the beginning. He has since become an           was a very young girl and absolutely          pyjamas, underclothing and a sweater
integral part of the hotel’s success as chief   attached to her clothes, particularly her     to make sure she felt comfortable. To top
concierge and there are many stories            stuffed animals. Without notifying the        everything the team decided to pack all
that exemplify his highly personable            guests, the concierge team under Thomas       the clothes in nice packages in her room,
dedication and sense of enterprise. After a     Munko decided to go to neighbouring           with a handwritten note, a glass of milk
long journey a group of guests had arrived      partner hotel the Marriott to get a stuffed   and some cookies.

  ✪ HigHly commended                                                                             ➲ nominees
                                                 Clive Smith,                                    ■   Renata Havranklva, Sheraton
                                                 The Capital Hotel, London                           Prague Charles Square Hotel
                                                                                                 ■   Tomas Man, Chateau Mcely,
                                                                                                     Czech Republic