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BROCHURE Qrk 6 11/04/2008 13:50 Page 1
Bow Street // Dublin 7 // Ireland
Telephone: +353(0)1 8174210 // Facsimile: +353(0)1 8898410
Document Exchange: 1039 Four Courts
TERMS OF ENGAGEMENT
Email: info@ccsolr.com
www.ccsolr.com
BROCHURE Qrk 6 11/04/2008 13:50 Page 3
Terms of Engagement
Our aim is to provide the highest quality service to our clients
and to that end it is important that clients and their advisors
are aware of the basis on which our service is provided and the
terms on which it is carried out
We will conduct our business to the highest standards of
ethical and professional behaviour.
We will deliver our services promptly, courteously and
efficiently.
We will deliver clear and correct legal advice and conduct your
case without delay.
BROCHURE Qrk 6 11/04/2008 13:50 Page 5
Intrtoduction Quality Service Instructions
Our aim is to understand your business Instructions may be given to us in writing
We can assist you with legal advice in the following areas:
and your legal requirements and to deliver or verbally or by e mail. We may ask you
a high quality solution to all our clients, to confirm verbal instructions in writing. Any
individual and company, while maintaining amendments to your instructions should
Personal Injuries, Property, Sales and a friendly, personal approach. At Collins be notified to us immediately as they arise.
Crowley we have all of the necessary back We can only act on the information and
Purchases and Leases of Land, up in terms of office facilities, highly
qualified legal and support staff and I.T.
instructions that you provide. Please do
not assume that we know all about
systems to provide you with a high level yourcircumstances - we would always
Professional and Medical Negligence, of service as well as a great location rather have too much information than
beside the Four Courts. too little.
Immigration Visas and Asylum Law, Your continuing instructions in any matter
in which we are presently engaged will
Contact Us
Commercial Property, Family Law, amount to an acceptance of these terms
and conditions of business and the
Our office hours are Monday to Friday, applicable charging rates. Unless otherwise
Litigation, Intellectual Property Law, 8.00am to 5.00pm. You will be introduced
to individuals principally responsible for
agreed and subject to the application of the
then current hourly rates these terms and
your work. You can send an email directly
Private Client Work, Competition Law, to the desk of the person with whom you
conditions of business shall also apply to
any future instructions given by you to the
are dealing at any time. You can also leave firm in relation to any other matters.
Construction Law, Planning Law, messages for the person with whom you
are dealing. Consultations and meetings Charges will be outlined in advance where
outside office hours are, of course, possible and during the course of any case
Environmental Law, Employment Law, available as the need arises. at appropriate times but in default thereof
the general rates set out below apply.
Licensing, Debt Recovery and Insolvency.
Free Initial Consultation
We will be happy to have an initial
telephone discussion or short meeting
with you. There will be no charge for this
if the matter does not proceed unless
otherwise advised.
BROCHURE Qrk 6 11/04/2008 13:50 Page 7
Charges The basis of all Solicitors charges are Estimate
calculated by reference to a number
Except where another basis is agreed in of factors including the following: Any estimate that may be given will
writing for a specific transaction, our costs be a probable fee based on our experience
are calculated on the basis of services a) The complexity of the matter. of the work involved in a typical transaction
rendered and on the nature of the case, b) The urgency of the matter. or case or proceedings of the kind that is
the work done as well as time expended. envisaged. If the work turns out to be more
c) The difficulty or novelty of the
We will also take into account other factors, complicated or takes longer than anticipated,
questions raised.
such as value, urgency, complexity and we may require to increase our estimate
responsibility devolving upon us. We review d) The skill, labour, specialised accordingly. In some cases we will need
our charging rates annually in January of knowledge and responsibility confirmation of your ability to fund a
each year. We generally would compute involved. transaction or proceedings and the source
our time to be calculated from a range of of that funding and it may be the case that
e) The number and importance of the
€200 - €300 per hour (this is variable and an advance or interim payment may
documents prepared and examined.
subject to review each year) simply to cover be required.
all overheads, salaries, running costs and f) The amount or value of any
all operational costs as well as profit costs transaction involved.
in order to sustain a viable business. g) The importance of the matter to you. How long will it take?
However to ensure value we will try to h) The time reasonably spent by
personnel in the solicitors firm on The nature of legal work makes it difficult
agree costs with you or outline how they to estimate how long a transaction, case
might be estimated so as to avoid costs the matter.
or proceedings will take to complete. When
simply arising on the basis of time i) The place, or places, and we discuss your requirements at the outset
expended. Costs also must be considered circumstances in which the matter we will also discuss timescales. Often
in the light of outlays incurred and counsels is pursued. however, the speed at which we can
fees where they arise and accordingly you complete work is directly affected by the
will be kept advised in relation to such If you are about to or have recently co-operation we receive from others
expenditure and generally note we usually instructed us please request a schedule outside our control. For example in a matter
retain counsel for all contentious or letter in respect of the costs or charges that involves a dispute, it may well be a
proceedings in the higher courts. applicable in your case and for your tactic adopted by the other side to prolong
convenience we have incorporated on the the matter for as long as possible. It is in
All legal fees carry a Vat rate of 21% last page of this booklet a Schedule 1 for our interest as much as yours to complete
as do other professional fees. completion. We point out that in the event work as quickly and efficiently as possible.
that any litigation case is unsuccessful the We will keep you regularly updated on the
unsuccessful party will usually be obliged progress of your case.
to pay the costs of the successful party
subject to the terms outlined in this booklet.
The schedule referred to may be completed
by one of the members of our firm at
a consultation and subsequently confirmed
in writing by way of letter or otherwise and
please always ensure that you have some
written confirmation from us.
BROCHURE Qrk 6 11/04/2008 13:50 Page 9
Confidentiality of eight per cent. If we hold money on your Independent Adjudication There is duty charged on taxation of costs
behalf, we may deduct any sums due to us payable to the Revenue and this duty forms
for legal services or outlays. This does not
of Costs part of the costs and is added to them
Information passed to us is confidential and
will not be disclosed to third parties unless affect your right to independent assessment but will be our responsibility if reduced
of the fee as set out below. The Office of the Taxing Master of the High by more than 1/6th.
authorised by you or required by law. Like Court is available to provide a completely
all Irish solicitors, we are members of The independent assessment of a fair fee for
Law Society of Ireland and subject to its Accounts may be settled by cheque or by Change of Solicitor /
transfer to our bank (account details can any legal work carried out. On occasions,
regulations. in order to ensure that a file has been Outstanding Monies
be provided).
correctly charged, we may voluntarily send
the file to a legal cost accountant. Should You are entitled to change solicitors
Private Limited Companies & you at any time be dissatisfied with the at any time but you will be responsible for
Client Monies Held amount of a fee charged by us then you all fees and outlays due to us until you
Limited Liability Partnerships
are entitled to ask us to have The Taxing notify us in writing that you are appointing
Money received from, or on behalf of, Master adjudicate the costs independently. another solicitor. We are entitled to hold the
If we are given instructions by a private a client shall be lodged forthwith to our
limited company or a limited liability In that case both sides are bound by the title deeds, files or other papers until
client bank account to be held on trust for fee as fixed by the Taxing Master subject payment of any outstanding invoice has
partnership, then unless otherwise agreed the client. If such are to be held for a long
with you in advance, it is a condition of our only to either side appealing a ruling to the been made in full.
period you should request that they be High Court. If the Taxing Master reduces
accepting those instructions that the placed on client deposit where the interest
directors or members (as appropriate) are the amount of our original fee we will only
earned will accrue and be payable to you. charge that reduced amount and should
jointly and severally liable along with the Professional Indemnity
company for payment of our fees and costs he reduce it by more than 1/6th we are
and any interest thereon. This means that bound to pay all the costs arising on the We are obliged by the Law Society to carry
the directors or members are personally
Outlays or expenses incurred adjudication. If he/she confirms that our fee insurance cover to the extent of the rate as
liable for costs incurred on your behalf is correct or under charged then you will be fixed by them as a minimum to meet loss
responsible for such fees which arise. If suffered as a result of any negligence on
In some particular cases we may require a written fee-charging agreement exists our part. We have arranged “top-up” cover
payment in advance before we can settle between us we are not bound to submit so that our total level of insurance cover
Accounts outlays (court fees, search fees, agents our account to the Taxing Master for exceeds the sum fixed by the Law Society.
fees etc) on your behalf or professional determination of the fee and if we do we In the unlikely event of a claim being
We will render accounts when the experts fees. Where expenses are paid by may rely on the agreement. intimated we would pass that
need arises and normally at the conclusion us on your behalf we may require to be to our insurers to deal with.
of a case or transaction. However where reimbursed by you within a reasonable time
there are protracted proceedings accounts of you receiving a request for payment of
may be submitted at intervals and in the appropriate sum.
particular to cover outlay expended. We
reserve our right to raise a full and detailed
account at any time and unless otherwise
agreed, payment is due within 28 days of
the date of the account. If not paid within
this time we reserve the right to charge
interest on the whole sum overdue, in line
with late payment legislation, at the rate
BROCHURE Qrk 6 11/04/2008 13:50 Page 11
Data Protection work type and if it is of importance to you Complaints Procedure Disputes/Matters which may
please ask and we are happy to explain
further. After that period, unless we have
involve Court Proceedings
Information about our clients is important If you are unhappy about the quality of
to us as it allows us to understand your heard to the contrary, the papers and files service provided, or the amount of our fees,
will be destroyed. If your case is concluded You should read the following very carefully
business. Please therefore let us know if then you should, in the first instance, take if the work which we undertake for you
there are any errors in your details or if you are always welcome to take the matter up with the solicitor with whom
possession of all your papers and files on involves court proceedings and litigation
you would like a copy of your information. you have been dealing. Alternatively, if you including work undertaken before and after
We employ other companies to perform signing a full acknowledgement prefer, or if you are still not satisfied, we proceedings have been issued. The golden
functions on our behalf, but these would invite you to raise the matter with our rule is that you, the client, are primarily
companies do not have access to any of Client Relations Partner, Jerry Collins. He responsible for paying your solicitors costs.
your confidential information and they may Conflict of Interest will ensure that any such complaint is fully A Bill of Costs will be made up of all the
only use the contact information that we investigated and that you receive a solicitors professional fees and counsels
hold for that purpose. We also work closely We shall try to establish prior to acting on response within ten working days. If you fees incurred and all outlay expended and
with affiliated individuals and firms although your behalf that there is no conflict between are still dissatisfied, you are always entitled value added tax.
we will only share your information where your business and the business of any to take the matter up with the Secretary of
we consider it appropriate and beneficial to other client. As you will realise we could not The Law Society, Blackhall Place, Dublin 7. It is important that you understand that you
your interests. If you do not wish to be act for two clients if their interests were in will be responsible for paying our bill(s) on
contacted by mail, telephone, e-mail or fax conflict. We shall alert you to any such If you have a minor complaint you might delivery of our account irrespective of
with legal updates please advise us. conflict during a transaction which becomes like to outline it by e mail or ask for our whether these can be recovered from
apparent. In this event we would require to quality questionnaire and complete and another person. We will discuss with you
refer at least one of the clients involved, if return to us addressed to the Client whether your fees and disbursements might
not both, to another solicitor. This is a rule Relations Partner. be paid by another person. Even if you are
Files and Papers of professional conduct which applies to successful, the amount of our costs which
all solicitors for the benefit and protection Any other complaint which you feel does you will have to pay are likely to be greater
Our policy is to retain files and papers for a of clients. not come within the ambit of the above
limited period following completion of any than the amount the other party is ordered
should be clearly detailed to us in writing. to pay to you or that you can >>
transaction. This will vary from work type to
BROCHURE Qrk 6 11/04/2008 13:50 Page 13
recover from the other party to the order to succeed. Professional witnesses be liable to pay , in addition to your own c) The party in question is under a legal
proceedings. If this occurs you will are not usually awarded all the costs they costs, the costs of the defendant or other liability to pay the costs
have to pay the balance of our fees and claim, nor are doctors or medical witnesses third parties
d) That the claiming party can receive no
disbursements which can be taxed in and therefore we as the solicitors who
a) losing the case more than what he/she has actually
default of agreement. These further costs engage them are so responsible and
expended or remained legally liable for, if
are generally known as solicitor / client likewise there can be a shortfall in our b) agreeing to accept an amount less
such expenses were properly incurred.
costs and are not charged on a percentage professional fees. If a legal cost accountant than your full claim, or
basis of any award or settlement but is employed on your behalf to recover party c) a court failing to award you your It is therefore, clear that a client has to
represent costs and outlays not recovered and party costs so as to minimize the costs costs or a portion of them retain his or her solicitor on a private basis
from the other side. The costs recovered which are deducted you are responsible for
d) the court awarding you the sum or and be under a legal liability to pay his or
from the other side where your case has his / her costs. On a commencement of a
less than the sum previously her costs in the event of his / her action
been successful are known as the party case in addition to you receiving this booklet
tendered to you proving unsuccessful.
and party costs and are not recovered on we will advise you in writing of estimated
a full indemnity basis therefore the client is costs which arise or may arise or as soon e) the court awarding costs against you If your case is proceeding in Courts other
responsible for the balance costs payable as becomes practicable to do so.
than the ones local to our offices, it may be
which can be taxed in default of agreement
necessary at times for us to instruct other
and these are normally deducted from the If you are successful and the court orders
No Win no Fee solicitors to act as our agents to attend
award or settlement viz. The settlement or the other party to pay some or all of your
those Courts. The agent’s charges will be
award cheque is endorsed over to us and fees and disbursements, interest can be
passed on to you as disbursements.
we issue a cheque for the amount less the claimed on them from the other party from We do not generally offer clients Conditional
balance costs arising. You are entitled to the date of certificate of taxation. Fee Agreements or contingency fee (“no
receive the party and party account and be win, no fee”) arrangements though if you
fully informed of the costs recovered from You will also be responsible for paying our have a complete inability to pay us as
a result of losing a case where you also
Property Transactions
the other side. Please see schedule 2 to fees and disbursements if you instruct us
this booklet for completion and notation to recover any fees and disbursements that become responsible to pay the legal fees
We will normally agree with you our terms
as to the credit arising in respect of this the court orders the other party to pay to you. of the successful side you will have to
of engagement at the outset of instructions
account and ensure you receive the actual discuss your financial position with us.
and will keep you fully advised of
account on the final determination of In some circumstances, the court may
developments. Where you are a purchaser
your case. The party and party account order you to pay the other party’s legal fees Further you should note that to recover
we may also be acting for you in respect of
furnished for payment to the paying party and disbursements; for example, if you lose costs there must be a liability to pay costs
perfecting a mortgage over the property
will endeavor to recover as much costs as the case. The money would be payable in and in this regard we would draw your
and borrowing funds to complete the
possible to reflect all the work done on your addition to our fees and disbursements and attention to the following Supreme Court
purchase and stamping the purchase deed.
behalf but payment will not arise until much particular regard therefore should be had Case which establishes three conditions that
We would therefore have to give specific
later than the payment of the settlement or to the next paragraph. must be fulfilled for costs to be recovered
undertakings to financial institutions banks
award cheque and it may be subject to on taxation:
and building societies to perfect and
taxation and in all cases it is reduced and Possible Liability To Pay register the title and to stamp the purchase
sometimes substantially as the paying AG. McGarry- V- Sligo County Council,
party wishes to minimize costs and only
Costs Of Other Parties deed and to lodge the title documents with
The Supreme Court, No2 of 1989 the said financial institutions. Therefore we
pay those costs which represent the costs (ILRM) 785
Notwithstanding we are satisfied you have must insist that in all cases without
directly reflecting the issues which were
a good case, the law requires that it is a) The court has made an Order for Costs exception that we are in funds for stamp
conceded or which a court found in your
explained to you that, in the event of the in favour of the party concerned duty on or prior to completion and our costs
favour and no other costs such as certain
following circumstances arising, you may and outlays are paid and we regret we
ancillary costs which were necessary in b) The matters claimed have been cannot deviate from this practice under any
properly incurred circumstances. All purchase deeds >>
BROCHURE Qrk 6 11/04/2008 13:50 Page 15
carry stamp duty and registration fees at that the accident victim is responsible for Family Law Proceedings
the relevant rates prevailing at the time paying all legal costs incurred if a legal
of your transaction. If you are a vendor in representative is engaged. However for Relationship breakdown is a sad and
respect of the sale of property we deduct court proceedings the successful party is stressful event in the lives of those going
agreed costs and outlays from the entitled to an order for costs against the through it. The decision to separate is a
proceeds of sale and discharge any opponent. Where we are instructed we will process rather than a single event. The
mortgage or charge on the property and charge a fixed fee or an agreed sum for the parties may struggle with those difficulties
furnish you with the balance proceeds of PIAB application to include all work done for a time before they decide they cannot
sale together with a detailed income and and services rendered in this regard and be resolved and decide to part. The way in
expenditure account and an account and you should ensure at the commencement which a couple handle their separation can
invoice in respect of our costs. Under the of your case that you are fully advised of make a huge difference to how well any
Family Law Acts legislation all vendors / the costs which will apply. Our costs will children they may have adapt to the
mortgagors must produce a state marriage cover the preparation and actual filing of inevitable changes in their lives and in
certificate (if married) should they be selling your Application Form and any additional addition it will greatly reflect on legal costs
their family home and if divorced or research, investigation or advice which you that are incurred by both parties. Unlike the
separated must produce the relevant might require. For a basic application normal rule in litigation proceedings costs
documentation. Other property being excluding legal research investigation and do not always follow the event and neither
sold will be subject to statutory declarations processing the claim to a successful party to family law proceedings is ever
being sworn that the property is not conclusion through PIAB our fee will range considered a winner or a loser and very
affected by related family law and from €1750 to €2000 excluding vat and often each side are ordered to pay their
divorce legislation. outlays incurred (subject to review each own costs.
year). The Personal Injuries Assessment
We can never give undertakings or release Board does not make any decision about We always strongly recommend mediation
proceeds of loans unless we are in who is at fault for your accident or injury as and if mediation is not successful we
possession of the title deeds and in a it simply assesses the value of your case recommend a collaborative approach
position to discharge all charges on the and you can either accept the value or by both legal teams to reach a solution
property and perfect the new security and choose to issue proceedings and likewise and consent terms being agreed between
pay stamp duty where applicable your opponent has a choice to accept the the parties.
valuation or reject it and only if both parties
accept the valuation does the matter If for whatever reason matters proceed to Counsel practicing in the family law area
conclude. Otherwise PIAB issues a formal court proceedings estimated costs are normally engaged and their brief fees
Personal Injury Proceedings certificate of authorisation and you can will be outlined to you in writing and you can be high and these are an added cost
commence proceedings and it may be should ensure you have estimated costs factor. Cases can be settled at early stage
All such cases are subject to the within possible to recover some of your PIAB in your possession before proceedings therefore substantially reducing costs but
terms however they must first be submitted costs from the Defendant if your court case issue. Costs can be substantial in family if not they may not settle until the day of
to the Personal Injury Assessment Board is successful .If you choose to institute law proceedings owing to issues of the trial or trial will ensue and may last
(PIAB) before proceedings can issue. The proceedings you should have regard to discovery of assets arising and the a number of days.
purpose of this board is to try to reduce our terms in relation to costs as outlined necessity for ancillary court orders during
litigation costs and to encourage members in this booklet. the proceedings and often the necessity Going to court should be a last resort.
of the public to try to settle their cases with to employ forensic accountants and other The judge rather than the parties then
the offending parties in accordance with professional witnesses and where there are decides on all issues and the Court Order
values assessed by the Board and without children and custody issues and often the is binding on all parties and can be
recourse to legal advice or the courts. The necessity to engage a child psychiatrist. enforced as a Court Order.
relevant change for a PIAB application is
BROCHURE Qrk 6 11/04/2008 13:50 Page 17
Wills and Last Testaments personal representative/s to administer Immigration Visas and Asylum you may ultimately be found liable for.
your estate in accordance with your wishes.
It is always prudent to have a will to provide Executors are the persons named in the Our aim is to ensure that every party who We will always have to be in funds to
for your assets and affairs post death and Will to deal with the estate. Where there is wishes to reside in this country, be it as a contest proceedings and should we
should you not have one in place please no will one or more of the closest living result of a personal choice or as a result of commence acting for you without
speak to any member of the firm who will relatives is entitled to deal with the estate the fact that the circumstances within their agreement as to costs or without interim
assist you in advice and drafting a will and this person is called “an administrator”. home country force them to seek refuge in accounts being discharged, we reserve
if that is your advice. A “grant of representation” is the legal Ireland, shall benefit from our extensive the right to come off record and to apply
document which issues from the High Court knowledge of the immigration system in to court for such an order if that
When a person dies intestate (without Probate Office which allows the personal Ireland. We endeavour to ensure that every becomes necessary.
making a will) with a spouse surviving representative to collect all assets of the person receives a fair and impartial hearing
and children the spouse takes 2/3 of the deceased and administer the estate. Where in their application for asylum. We ensure
estate and the children take 1/3. If there there is a Will, the legal document is known that every avenue is explored in making
is no issue of the marriage the entire estate as a Grant of Probate and where there is such applications. We will normally require
Communication between
is devolved to the spouse. If there is no no Will, it is known as a Grant of a fixed fee for making Visa and Asylum you and us
spouse the nearest next of kin then alive Administration. Until the document issues applications and for representations at
succeed in accordance with the rules from the Probate Office, the personal Tribunals However we will examine every Our aim is to offer all our clients an efficient
applying to intestacy. representatives cannot generally do clients personal circumstances and will and effective service at all times. We hope
anything with the assets owned by the endeavour to ensure that no person shall that you will be satisfied with the work we
One of the main reasons and best
deceased person and it is only in very be excluded from seeking our assistance carry out for you. However, should there
advantages for making a will is it allows
limited circumstances that it may be simply because they do not have the be any aspect of our service with which
you the client to provide for the devolution
possible to administer an estate without means to meet such costs as arise. you are unhappy, please raise your concern
of property by means of a clear legal
obtaining a grant. in the first place with the person who has
document. It is not left to the State (under
the laws of intestacy) to divide up your For acting in the administration of an estate been processing your case. If you still
assets on your clients behalf. Further and completing the administration our costs Representing Defendants. have queries or concerns, please contact
it allows you to provide for the special may range from 2% to 3% of its value as a our Client Care partner to whom any final
needs of a family member, for example guideline only together with all outlays If you are being sued and proceedings difficulty can be reported.
an invalid child, and also acts as an expended and vat which excludes have been issued against you it is We will aim to communicate with you by
opportunity to ensure the absolute transactions or court cases arising during important to realise that should you be such a method as you may request. We
minimum amount of tax is paid on death the course of administration. subject to a court order or your defence may need to virus check discs or e-mail.
if that is ones wish. fails and your opponent is successful Unless you withdraw consent, we will
Administrative Actions you will have to pay all the costs arising communicate with others when appropriate
Making a Will helps to plan what is to
including your own subject only to taxation by e-mail or fax, but we cannot be responsible
happen in the aftermath of a death but These are proceedings brought during the of those costs. for the security of correspondence and
nothing can adequately prepare us for the course of an administration of an estate
loss of a loved one. A lot of everyday tasks documents sent by e-mail or fax.
either brought against the personal Therefore it is important that you have
require attention and important decisions representatives or brought by them. Please ensure that we have the following
a bona fide defence to any action before
may have to be made with regard to the The general rule here is that costs do not details from you:
instructing solicitors to represent you and
deceased’s property and personal always follow the event but are more likely, that throughout the proceedings you
belongings (for instance should the house save in exceptional circumstances, to be consider if a tender or lodgement can
be sold?). This is why it may be important payable out of the estate as the personal be made to satisfy the claim against you,
to seek timely professional advice and representatives are acting in their official thereby reducing your exposure to legal
assistance and to have a Will in existence capacity regulating and administrating the costs or reducing those costs which
at the time of death and to nominate a assets of the deceased.
BROCHURE Qrk 6 11/04/2008 13:50 Page 19
Communication between Remember SCHEDULE 1 SCHEDULE 2
you and us
We aim to: Name Record Number
Our aim is to offer all our clients an efficient Represent your interests and keep your
and effective service at all times. We hope business confidential.
that you will be satisfied with the work we Title of case Title of case
Explain to you the legal work which may be
carry out for you. However, should there
required and the prospects of a successful
be any aspect of our service with which
outcome.
you are unhappy, please raise your concern Estimated professional fee Professional costs claimed
in the first place with the person who has Make sure that you understand the likely
been processing your case. If you still degree of financial risk which you will be
have queries or concerns, please contact taking on.
Estimated outlays Professional costs recovered
our Client Care partner to whom any final
Advise you on tax matters, but only if
difficulty can be reported.
specifically requested to do so.
We will aim to communicate with you by Keep you regularly informed of progress Professional witnesses fees Counsels fees claimed
such a method as you may request. We or, if there is none, when you are next likely
may need to virus check discs or e-mail. to hear from us.
Unless you withdraw consent, we will
Try to avoid using technical legal language Medical Witnesses and medical fees Counsels fees recovered
communicate with others when appropriate
by e-mail or fax, but we cannot be responsible when writing to you - tell us when we fail in
for the security of correspondence and this aim!
documents sent by e-mail or fax. Deal with your questions promptly, for Counsels fees Outlay claimed
example, we will always try to return your
Please ensure that we have the following
telephone calls on the same day.
details from you:
Other fees Outlay recovered
Full name Help us to help you.
Current address Miscellaneous costs Total
Provide all information you have which is
Phone numbers relevant to your to your case or transaction
E mail Stamp duty Your total costs as per account
Provide any documents and reference
PPS numbers (where applicable) numbers you have which are relevant.
Occupation
Follow any checklists or guidelines which Registration fees/duty Balance payable
Marital Status
you have been given.
Date of Birth
Retain a record of all our correspondence Third party costs
The Data Protection Act requires us to and follow our directions as they arise
advise you that your particulars are held on
our database. We may, from time to time,
use these details to send you information
which we think might be of interest to you.
