BPM

							          Sky Travel Agency
So Kin Chun, Andy      07119135d
Lee Ho Yan, Adonis    07287798d
Lee Shui Hin, Curly     07293175d
Ha Yiu Yeung,Yeung    07168629d
Sky Travel Agency
i Background
  provide online all-in-one booking
  15 employees in Hong Kong
  Founded in 2004
  Web-based travel technology
  24X7 environment
  Partnership with airlines, hotel,
    land transportation and insurance companies
  Membership  track users’ preference
  Target : young frequent internet users (20-35)
The original Business Processes
Login Process   Selection Process   Payment Process
Login process
Login process 1
Login process 2
Selection process
Selection process 1
Selection process 2
Payment process
Payment process 1
Payment process 2
        General features of Process

 Login or     register as member to use the
    system
-   Select the payment method and provide the related
    information

 Insurance should not be rejected
 Once the choice is confirmed, we will
  hold the booking
        Features of the Old Process

 Website link to        the database indirectly
-   Customers need to check their options for few times

- Part of bookings may need to be hold for a long time

-   Transaction may even fail if no suitable option is
    available
The improved Business Processes
Login Process   Selection Process   Payment Process
Login Process
Selection Process
Payment Process
Revised Business Process

   Web Screen Design


          Sky Travel Agency
       Sky Travel Agency

                                      Enjoy unlimited journey

                                                Welcome Mr. Chow
                                                User login at 16:23



         Select Destination

         Instruction:

         Click the globe and select



Back
              You choose:   Tokyo
Help                                                    Confirm Selection
       Sky Travel Agency

                                   Enjoy unlimited journey

                                                  Welcome Mr. Chow
                                                  User login at 16:23


         When will your trip start and end?   View calendar


         From : 12/12/2009 (Sat)

         To :           18/12/2009 (Fri)
Back
Help                                                      Confirm Selection
       Sky Travel Agency

                            Enjoy unlimited journey
                       TOKYO               Welcome Mr. Chow
                    12-18 /12/2009         User login at 16:23


        Select Service               Available company
          •Airlines                     Select Here

          •Hotel                        Select Here

          •Car Hire                     Select Here

          •Bus/Train                    Select Here
Back      •Insurance                    Select Here
Help                                                  Confirm Selection
                                                           Welcome Mr. Chow
                                                           User login at 16:23

                                                               Select other date
        Airlines : JAL
                                                      Business Class
                                                         Select        Price (HKD)
            Flight Available
            JA 220 Depart at HK 13:00 on 12/12/2009        P           $6888*
            JA 235 Depart at HK 18:15 on 12/12/2009                    $6888*

            JA 265 Depart at TOKYO 15:30 on 18/12/2009     P       $6888*

Back
Help                                                                   Confirm Selection
       Select other service:   Airlines     Hotel
                                                    Welcome Mr. Chow
                                                    User login at 16:23




       Booking Details
       Airline : JAL (Business Class)
       JA 220 Depart at HK 13:00 on 12/12/2009                  $6888 HKD
       JA 265 Depart at TOKYO 15:30 on 18/12/2009               $6888 HKD

       Hotel :
       Hyatt -Standard 3 nights from 12/12/2009 till 14/12/2009 $4502 HKD
       Royal-Standard 3 nights from 15/12/2009 till 17/12/2009 $3821 HKD
Back

Help                                      Confirm and Proceed to Payment
                               Welcome Mr. Chow
                               User login at 16:23


  Congratulations your booking is reserved.

Now we are proceeding to the payment page.

                  ……….
                        Sky Travel Agency

Advantages
 real-time reservation and booking.
 simplified workflow
 no time-lag of work-in-progress
 up-to-date information
 Automation
 accelerate and improve agility
 more parallelism
            Sky Travel Agency

Hidden Problems
 The role of the travel agency is weakening
 Customer satisfaction? Receive Feedback
 Security? Give comfidence
~THE END~