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DAMAGE PREVENTION QUALITY ACTION TEAM

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DAMAGE PREVENTION QUALITY ACTION TEAM Powered By Docstoc
					          THE NATIONAL “DIG SAFELY” CAMPAIGN




Herb Wilhite
Cycla Corporation
Dig Safely Team Support
TAG LINES

 ARRIVE    ALIVE!
TAG LINES

 ONLY “YOU”
  CAN PREVENT
  FOREST FIRES!
TAG LINES

 BUCKLE    UP!
TAG LINES

 Dig   Safely.   TM
Dig Safely Team
         (formerly Damage Prevention Quality Action Team)

    Formed in October 1996 -- Partly in
     Response to Edison, NJ Gas Line Accident
    Joint Gov’t/Industry Quality Action Team
        Gas & Liquid Pipelines
        Large & Small Gas Distribution Systems
        State & Federal Regulators
        Professional Excavators
        One-Call System Operators
        Insurance Industry
        Telecommunications Industry
Original Mission Statement
 To Recommend to OPS How to Best Utilize Available
 Resources to Educate the Public on the Prevention of
 Damages to All Underground Facilities. A Successful
 Program Will Result In:
     Enhanced Levels of Safety to the Public

     Reduction of Environmental Damage

     Improved Service Reliability



 ! Original Mission Has Been Accomplished !
Issues Considered by Dig Safely Team
    What Campaigns were Effective
    Who were the Target Audiences
    What were the Campaign Messages
    How Should a Campaign be Conducted
    Who Should Conduct the Campaign
    Can a Campaign’s Effectiveness be Measured
How Did We Get Here?
    Considered the Issues and Developed Dig Safely
     -- (Supported by Professional Ad Agency)
    Performed Nationwide and Regional Surveys on
     Public Awareness to Bench Mark Results
    Proved Dig Safely’s Effectiveness via Three-State
     Pilot Campaign
    Worked Hard to Get Dig Safely Endorsed and
     Implemented as The National Damage Prevention
     Education Campaign
    Continuing to Promote Dig Safely
Identified Audiences
    Categorized Into 4 Basic Groups
      80%
         Professional Excavators
         Public Works/Highway Employees

         Facility Owners

      20%
         General   Public
Established Baselines
    Nationwide Survey (1997)
       Focused on Awareness of Underground
        Facilities and Damage Prevention
       Results Available to Public on Web



    Regional Surveys in Support of Pilot Campaign
       Pre & Post-Campaign Surveys (1998)

       Results Available to Public on Web
Survey Findings
    High Awareness of & Confidence in One-Call -- Indicates
     Successful Promotion of One-Call Over Past 25-30 Years

    General Public is Aware of Underground Facilities, But Not
     Too Concerned About Safety

    Professional Excavators Are Concerned About Safety &
     Reported High Usage of One-call

    PW/Highway Employees Rely on One-Call to the Exclusion
     of Supplementary Damage Prevention Measures
Survey Findings
    Professional Excavators of All Types Consider
     High-content Materials More Effective Than
     More Generic Media

    Facility Locate Accuracy & Timeliness Are
     Critical to One-call System Effectiveness
Survey Findings - Implications
    Education Initiatives Should:
       Maintain Existing Levels of One-call Awareness

       Educate on What the One-Call “System” Offers

       Educate All Stakeholders on the Need for
        Supplemental Damage Prevention Measures

    Additional Efforts Should Be Made to Look at Other
     Aspects of Digging Practices and System Efficacy
     Issues; hence -- the Common Ground Study and
     Formation of the Common Ground Alliance
Dig Safely Pilot Campaign
    Area - GA, TN, & VA
       Contiguous geographically

       Different sizes of one-call centers

       Year-round excavation climate

       Different types of damage prevention laws
          mandatory  membership w/enforcement (VA)
          mandatory membership w/o enforcement (GA)

          voluntary membership except for gas w/o (TN)
           enforcement -- (has since changed)
Dig Safely Pilot Campaign
    Post-Pilot Survey Findings:
       Use of Damage Prevention Measures Beyond the
        One-call Increased
       Awareness & Use of One-Call Systems Increased
        -- Gauged by One-Call Center Call Volumes
       Damages Reported by Professional Excavators
        Decreased
       Outside Force Damages Reported by Facility
        Owners Decreased
3rd Party Damages/Gas Decreased *
      Tennessee - 17.8% Decrease
       (4 Natural Gas Companies)

      Georgia - 4.2% Decrease
       (1 Natural Gas Company)

      Virginia - 8.2% Decrease
       (All Natural Gas Companies)

* As reported by the state one-call centers
IT’S MORE THAN “CALL BEFORE YOU DIG”
The Dig Safely Message
    Call Before You Dig

    Wait the Required Amount of Time

    Respect the Marks

    Dig with Care
New Mission Statement - 2000
 The Mission of the Dig Safely Team is to
 promote Dig Safely as the nationally recognized
 campaign to enhance safety, environmental
 protection, and service reliability by reducing
 underground facility damage.
Dig Safely -- Evolution
 Call Before You Dig
 Await the Required Amount of Time
 Respect the Marks
 Excavate (Dig) with Care
 Safety is Everyone's Responsibility
Some of the Many Organizations Officially
Endorsing Dig Safely.
    U. S. DOT, Office of Pipeline Safety (OPS)

    Southeastern One Call Systems (SOCS)

    National Telecommunications Damage Prevention
     Council (NTDPC)

    One Call Systems International (OCSI)

    National Utility Contractors Association (NUCA)
Organizations Officially Endorsing Dig
Safely.
     National Association of Regulatory Utility
      Commissioners (NARUC)


     American Petroleum Institute (API)

     Association of Oil Pipe Lines (AOPL)

     American Gas Association (AGA)
Additional Organizations Adopting or
Supporting Dig Safely.
     Texas RR Commission                                   WorldCom
     Phillips Pipe Line Company                            Southwestern Bell
     Equilon Pipeline Company                              Sprint
     Greater Columbus (Ohio)                               Underground Focus
      Damage Prevention Council*                           Magazine
     AT&T
     BellSouth                                            Many       Others
     Pacific Bell
     Level 3 Communications
     Qwest (U. S. West)
* Members represent gas, electric, communication, and one-call industries, and municipalities.
One-Call Systems Adopting or Supporting
Dig Safely.
    Alabama One-Call                  North Carolina One-Call
    ARKUPS (Arkansas)                 OUPS (Ohio)
    Blue Stakes (Utah)                Oregon UNC
    Colorado UNCC                     Pennsylvania One Call
    Utilities Protection Center of
                                       Tennessee One-Call
     Georgia
                                       TESS & Texas One-Call
    Sunshine State One-Call (FL)
    Louisiana One-Call                Washington UNC

    Miss Dig (Michigan)               West Virginia One-Call

    New York City One-Call            New Jersey One-Call
    UFPO (New York)
One-Call Systems Adopting or Supporting
Dig Safely.
    Diggers Hotline /Wisconsin      Oklahoma One-Call
    USA/South (California)          Missouri One-Call
    USA/North (California)          Dig Line - Idaho
    Gopher State One-Call
     (Minnesota)
Web Sites
  http://www.digsafely.com
  http://ops.dot.gov/damage.htm

  http://www.cycla.com/opsiswc
The Gift That Keeps On Giving
    Dig Safely Implementation Manual
       Over $350K of Creative Effort

       Manual and Graphics Available Free

       Distributed to Hundreds of Organizations
        and Individuals To-Date
       Use of Dig Safely Results In:
          Increased Awareness
          Greater Safety

          Fewer Hits = Fewer Losses and Repair $’s
Customizing the Campaign
 Note: The original dig safely graphics/artwork files were produced
 in Macintosh format for Professional print shop use. Direct
 conversion JPEG files for use on PC-based software applications
 are also available free of charge and may be downloaded from the
 Dig Safely Web-site.
Poster
Bill Stuffer
Print Ads
Letterhead
   Use For:
      Company Correspondence



       Any Correspondence About
        Your Campaign

       News Releases
Brochure   State Law Card
Coming Soon to Your VCR . . .
           The New Dig Safely Video has
            been created and is available --
            Contact your One Call Center

           Active Participation:
                    Safely Team Members
                 Dig

                 AGC Safety Representative

                 NUCA Safety Representative



           Questions?
Another Way to Promote Dig Safely --

         ENFORCEMENT
                Tennessee’s
             Underground Damage
              Prevention Law




Training Program Produced and Implemented by:
          Tennessee Regulatory Authority
          Tennessee’s
  Underground Damage Prevention
             Law

Tennessee Regulatory Authority:

Glynn Blanton, Chief, Gas Pipeline Safety Division

Jon Wike, Counsel

Vicky Nelson, Administrative Assistant

Tom Woosley, Trainer/Engineer
         Tennessee’s
 Underground Damage Prevention
            Law

Purpose of Program:
•To increase awareness of the safe and legal
procedures for excavating in the State of
Tennessee.
•Help to promote a higher level of public safety,
protection of underground utilities and the services
they provide, and...
            ...to prevent this 
               Tennessee’s
       Underground Damage Prevention
                  Law
Chattanooga Gas Company - Outside Force Damage, March 24, 1998
National Campaign on Damage
          Prevention




     •Call before you dig.
     •Wait the required time.
     •Respect the marks.
     •Dig with care.
Reportable Communication Cable Outages July
             1998 to June 1999
    FCC data on communication outages provided by Facilities Solutions Team




            33%
                                                          48%


                 12%            7%

                      Digging Error
                      Inaccurate Locate
                      No Locate Performed
                      No or Inadequate Notification
Natural Gas Distribution Pipeline Incident
    Summary, Jan. 1 to Dec. 31 1999

Office of Pipeline Safety annual reports filed by all natural gas pipeline operators

                                               57%




         6%                                                      3%
            7%
                    5%                              22%
       Accidental/Operator Caused                Construction/Operating Error
       Corrosion                                 Damage by Outside Force
       No Data                                   Other Cause
          Tennessee’s
Underground Damage Prevention
Law Section 65-31-101 through 65-
             31-113

Revised effective July 1, 1999
Expected results:
• Law enforcement officers will be able to take
responsible action to prevent accidents and
damage from occurring on underground
facilities, when complaints are filed against
unlawful excavating activities.
             Tennessee’s
       Underground Damage
Prevention Law Section 65-31-112

Enforcement of Law:
Local OR state law enforcement officer OR
permitting agency inspector can issue
citations. Enforcing officer may require
excavator to cease work until compliance is
achieved.
               Tennessee’s
         Underground Damage
  Prevention Law Section 65-31-112
Penalties for violation:
• Failure to comply is a Class A Misdemeanor and
subject to a fine not to exceed $2500 and/or a term
of imprisonment not to exceed 48 hours.
• Failure to appear in court if required for
noncompliance is a Class B Misdemeanor
punishable as provided in Tennessee Code
Section 40-35-111.
• Willful destruction or removal of utility location
markers is classified as Vandalism.
                Tennessee’s
          Underground Damage
   Prevention Law Section 65-31-106

Main points of excavator compliance:
• The Tennessee One-Call System Center and/or
underground utility operators must be notified of intent of
excavation or demolition by anyone who engages in any type
of excavation. Notification must be at least three (3), but no
more than ten (10), calendar days prior to excavation. The
call and locate services are free.
• Once issued, locate tickets remain in force for fifteen (15)
calendar days.
• For excavations longer than fifteen (15) calendar days,
tickets must be renewed three (3) working days prior to the
expiration of time on the fifteen calendar days.
             Tennessee’s
        Underground Damage
Prevention Law Section 65-31-108
Main points of excavator compliance:
• If, upon arrival at an excavation site, excavator
observes the presence of unmarked utilities in the
area of proposed excavation, the excavator must
make additional notification to the One-Call System.
The excavator may then proceed, exercising
reasonable care to avoid damage to the utility.
• Excavator must exercise reasonable care to avoid
damage within the approximately four-feet wide
safety zone around the location markers.
                   Tennessee’s
           Underground Damage
   Prevention Law Sections 65-31-
                 107 & 108
Exceptions to normal compliance:
• Impending emergency situations where
circumstances are potentially hazardous to life,
health, property, environment, or if non-repair or
restoration of service would likely develop into an
emergency situation within seventy-two (72) hours.
• Emergency situations with an imminent danger to
life, health, or property before the standard
procedures can be fully complied with.
                Tennessee’s
         Underground Damage
       Prevention Law Useful
            Information
Contact Information:
• Tennessee One-Call System
       800-351-1111 OR (615) 366-1987
• Dig Safely National Referral Center
       888-258-0808
Calls and services are toll-free from anywhere
in the United States 24 hours a day, 7 days a
week.
Initial Request
Initial Request
Update Request
Update Request
Remember !




•Call before you dig.
•Wait the required time.
•Respect the marks.
•Dig with care.
         Tennessee’s
 Underground Damage Prevention
            Law




Please hold      your questions!!
  Until after   the videos.
         Thank you!
Dig Safely - A Shared Responsibility
    Where are we going?
      Campaign Evolution -- Example, Survey Finding:
       “Facility Locate Accuracy & Timeliness Are Critical
       to One-call System Effectiveness”
      Continued Promotion of Dig Safely Through
       Education and Encouragement of Implementation
      Common Ground Alliance & Dig Safely -- A Natural
       Evolution Bringing a Strong Educational Tool Under
       the CGA Umbrella of Damage Prevention
   Dig Safely and the CGA,
Together, Will Make a Difference
    in Damage Prevention!
COMMON GROUND STUDY


Best Practices for Preventing Damage to
Underground Facilities

A Landmark Study by and for the Damage
Prevention Community

   Sponsored by the US Department of Transportation’s
   Research and Special Projects Administration, Office of Pipeline Safety
SHARED RESPONSIBILITY
SHARING SOLUTIONS

     The Problem: Damage to underground
      facilities

     The Need: Continuous improvement in safety
      & service reliability

     The Obstacle: Fragmented information and
      lack of collaboration & cooperation

     The Goal: To reduce hits and near misses
SHARING SOLUTIONS
The Common Ground Study

     A landmark initiative

     A year-long collaboration of industry experts

     A comprehensive view of damage prevention

     A detailed compilation of today’s best practices

     A springboard for tomorrow’s directions
COMMON GROUND
BACKGROUND

   Congressional mandate: Transportation Equity Act
    for the 21st Century

   OPS directed to undertake a study to identify best
    practices for damage prevention

   Common Ground Report delivered to Secretary of
    Transportation on June 30, 1999
METHOD
   Engage the full spectrum of the damage prevention
    community
      More than 160 experts participating from industry
       and government

   Consider all aspects of damage prevention
      Each of 9 study teams focused on a specific
       dimension

   Identify, document, and agree on “Best Practices”
      All decisions made by consensus
A FULL SPECTRUM OF PARTICIPATION
Industry                          Professions/Associations
•Oil & Gas                        •Excavators
   Transmission & Distribution   •Locators
•Telecommunications               •Design Engineers
•Railroads                        •One-Call Centers
•Utilities                        •Regulators
   Electric, Water, Sewer
•Cable TV
•One-Call Systems             Government
                              •Federal
                              •State
                              •Local
ALL ASPECTS OF DAMAGE PREVENTION

A Continuum of Care

   Planning and Design       Compliance
   One-Call                  Public Awareness and
   Locating and Marking       Education
   Excavation                Reporting and Evaluation
   Mapping                   Emerging Technologies
FINDINGS AND RESULTS
   Over 130 Best Practices identified

   Organized by activity

   Fully documented and referenced

   Written in “plain” English, reduced techno-speak

   Available in hard copy or online in a variety of
    electronic formats on the Web
      ops.dot.gov, www.commongroundalliance.com
PLANNING AND DESIGN
BEST PRACTICES
Identified for Three Phases:

   Planning

   Design

   Bid/Construction




                               Planning & Design
ONE-CALL
BEST PRACTICES
Identified in Four Categories:

   Members and participation

   Operations and procedures

   Systems and equipment

   Performance

                                 One-Call
LOCATING AND MARKING
BEST PRACTICES
Identified in Terms of:

   Facility records and locate documentation

   Marking practices and communications

   Training and personnel requirements



                                   Locating & Marking
EXCAVATION
BEST PRACTICES
Identified in Four Categories:

   Project preparation

   On-Site preparation/Ground-breaking

   Ongoing excavation

   Project completion

                                          Excavation
MAPPING
BEST PRACTICES
Identified Mapping Issues Involving:

   One-Call Centers
   Locators
   Facility Owners
   Project Owners
   Excavators




                                       Mapping
COMPLIANCE
BEST PRACTICES
Identified in Three Areas:

   Education and incentives to prevent violations

   Structured, impartial, equitable processes for
    dealing with alleged violations and assessing
    penalties

   Recovery of damages


                                            Compliance
PUBLIC AWARENESS
AND EDUCATION
BEST PRACTICES
Identified in Nine Categories:
   Use of a marketing plan
   Target audiences and needs
   Use of structured education programs
   Target mailings
   Use of paid advertising
   Use of free media
   Use of giveaways
   Establishing strategic relationships
   Measuring success

                        Public Awareness & Education
REPORTING & EVALUATION
BEST PRACTICES
Identified in Terms of:

   Reporting Damage Prevention Information
      Who reports and what is reported?

      How is information gathered, and by whom?


   Evaluating the Reported Information
      Who evaluates the data?

      What factors should be considered?



                                  Reporting & Evaluation
LOOKING AHEAD:
EMERGING TECHNOLOGIES
OPPORTUNITIES IDENTIFIED
Technology Opportunities Cited for:
   Planning & Design
   One-Call Centers
   Locating & Marking
   Excavation
   Mapping
   Compliance
   Public Education
   Reporting & Evaluation


                             Emerging Technologies
LESSONS LEARNED
AND PATH FORWARD
COMMUNICATION IS THE KEY


 Free-flowing communication allows all
 stakeholders to focus on their common
 goal:

       Safety and Damage Prevention
COOPERATION IS ESSENTIAL -- AND IT
WORKS

Everyone involved with excavation can
agree on the best way to excavate around
underground facilities to achieve:

    Safe working conditions for employees

    Protection of underground facility integrity

    Effective documentation & notification procedures
Everyone has a Stake in Damage
Prevention

   Engage all stakeholders in damage prevention
    programs

   Encourage all stakeholders to report damage-
    related information

   Encourage all stakeholders to provide feedback

   Build public and industry awareness of the
    importance of damage prevention
Advancing the State of the Art:
Continuous Improvement

   Use additional tools to evaluate the
    effectiveness of states’ damage prevention
    programs

   Optimize efficiency by integrating data into a
    central database

   Seek, embrace, and integrate advancing
    technology as it relates to damage prevention
CONTINOUS IMPROVEMENT


Common Ground: Where it Starts

   Recognizing and implementing today’s best
    practices in damage prevention

   Looking ahead to tomorrow’s challenge for
    continuous improvement
TOOLS FOR TODAY

    Real-world foundation
    Learn from the experts
    Guidance and ideas for:
       facility owners

       locators

       excavators

       one-call professionals

       property owners

       others
TOOLS FOR TODAY

Common Ground Study:

    Available online

    Printed copies

    Opportunities for follow-up
A CONCEPT FOR TOMORROW

Damage Prevention: A Shared Responsibility

Common Ground Alliance: Sharing Solutions
Common Ground Alliance

Subsequent to the Common Ground Study, OPS
sponsored the Damage Prevention Path Forward
initiative. This lead to the development of the nonprofit
organization recognized as the Common Ground
Alliance (CGA).


The CGA will focus and support industry efforts to
continue the implementation and development of the
Damage Prevention Best Practices.
COMMON GROUND ALLIANCE
Seats on the Board of Directors


•Electric                  •Oil
•Engineer/Design           •Private Water (not filled)
•Equipment Manufacturing   •Public Works
•Excavator                 •Railroad
•Gas                       •Road Builders
•Insurance                 •State Regulator
•Locator                   •Telecommunications
•One-Call
COMMON GROUND ALLIANCE
Working Committees Being Formed,
Populated by Membership
    Best Practices

    Research & Development

    Educational Programs (includes Dig Safely.)

    Data Reporting & Evaluation

    Marketing, Membership, & Communications
  COMMON GROUND ALLIANCE
                  Join Today!

Membership and participation are key to the success
of the Common Ground Alliance. Everyone who cares
about underground damage prevention should join.

Through the CGA, all damage prevention stakeholders
will reap the benefits of building on the Best Practices
identified by America's damage prevention
professionals in the Common Ground Study.

Stakeholder membership in the CGA is essential.
 COMMON GROUND ALLIANCE
                 Join Today!

Join online at

http://www.commongroundalliance.com

or

Ask for a membership form to complete and mail

     Common Ground Alliance
     P. O. Box 6874
     Oak Ridge, TN 37831-3577
IT’S MORE THAN “CALL BEFORE YOU DIG”
   Dig Safely and the CGA,
Together, Will Make a Difference
    in Damage Prevention!

				
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