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Customer Board Meeting - USDA

VIEWS: 5 PAGES: 33

									  United States Department of Agriculture
  Office of the Chief Financial Officer
  National Finance Center




Customer Board Meeting

   December 9, 2010
 United States Department of Agriculture
 Office of the Chief Financial Officer
 National Finance Center




Pay Engine Project Update
Pay Engine Project Update
• Working on funding through USDA and OMB
• Funding for 2013 budget, if approved
• Continuing mitigation of risks in legacy
  Payroll/Personnel System
  - Working with contractor to restructure legacy
    programs and improve maintainability
  - Migration from COOLGEN technology to .NET
    technology




                                                    3
United States Department of Agriculture
Office of the Chief Financial Officer
National Finance Center




          Remedy Status
Remedy Status

 • Ongoing
    – Phase II, EmpowHR Incident Reports
       • QAT/Production Validation Complete
       • Go Live 12/06/2010
 • Future (Fiscal Year 2011/2012)
    – Administrative Billings and Collections (ABCO)
      Help Desk (FY 11 Quarter 02)
    – ABCO Claims Help Desk (FY 11 Quarter 02)
    – Remedy Requestor Console (FY 11 Quarter 03)
    – Change Management (FY 11 Quarter 03)
    – DPRS/CLER Help Desks (FY 11 Quarter 04)
    – Knowledge Management (FY 12 Quarter 02)
                                                       5
United States Department of Agriculture
Office of the Chief Financial Officer
National Finance Center




  User Acceptance Test
  Environment Update
Customer User Acceptance Test
(CUAT) Environment - PPS
 • Pilot PP24, 2010 with Department of Treasury
    – External procedures will be finalized and provided to
      user community shortly after pilot has concluded
 • Full Implementation PP04, 2011 (with test conducted
   in PP02, 2011 scheduled release projects)
 • What is included in UAT Phase I:
    –   EPIC Web, FESI, PMSO, PINE/PEPL, DRBS
    –   TIME, TINQ, TSUS, TMGT
    –   ADJP, PAYE, PACS
    –   BEAR (includes BEAR18 downloads)
    –   EARN (excludes EARN online)
    –   PHIS / IRIS / PINQ & MASC – for accounting validation only
    –   Focus
                                                                     7
Customer User Acceptance Test
(CUAT) Environment - PPS
 • What is not included in UAT Phase I:
    – EPIC Client
       • No plans to integrate this application (EPIC Web only)
    – Reporting Center
       • Tentatively scheduled for PP12, 2011
    – Employee Personal Page (EPP)
       • Tentatively scheduled for PP12, 2011
    – EmpowHR
       • Tentatively scheduled for PP12, 2011




                                                                  8
Customer User Acceptance Test
(CUAT) Environment - PPS
 • CUAT tester accounts will adhere to the following:
    – Permanent alternate userid with a “U” suffix
       • Alternate userid will be prefixed with user’s primary userid
         information, but will end in “U”
    – Account will have all test/UAT PPS applications
      identified in CUAT security specifications




                                                                        9
Customer User Acceptance Test
(CUAT) Environment - PPS
 • Account will adhere to all NFC account management
   policies and procedures, such as but not limited to:
    – Account will have a password expiration every
      60 days
    – 30 Day Inactive CUAT Accounts will be reported to the
      Agency Security Officer (ASO) via NFC Reporting
      Center Inactivity Reports
    – 60 Day Inactive CUAT Accounts will be
      administratively suspended and reported to the ASO
      via NFC Reporting Center



                                                          10
Customer User Acceptance Test
(CUAT) Environment - PPS
   - 120 Day Inactive CUAT Accounts will be deleted and
     reported to the ASO via NFC Reporting Center
   - Password resets should be accomplished by the ASO
      - Deleted accounts will require an ASO request to restore the
        accounts
   - Email account established for PPS testing purposes
      • NFC.PPSUAT@nfc.usda.gov
      • Web Application for UAT (Project # 00259) – Allows entry of
        SSN to populate to UAT environment
          – Scheduled for PP02, 2011
      • FESI Test Windows are independent from CUAT and will
        remain on pre-scheduled testing windows
      • T&As transmitted as part of CUAT will be processed
                                                                      11
United States Department of Agriculture
Office of the Chief Financial Officer
National Finance Center




       GESD Help Desk
        Consolidation
GESD Help Desk Consolidation
 • Help Desk Assessment
   – SOW out for Bid 12/01/2010
   – Evaluation of Bids 12/13/2010-12/24/2010
   – Contract Award January 2011
 • Goals
   – Improved Customer Satisfaction
   – Consolidated Help Desk Under One Organizational
     Structure
   – Streamlined Workflow, Overall Cost Reductions and
     Explore Process Improvements
   – Optimized and Flexible Staffing Ratios
   – Examine Proposed “To Be” Service Desk Offering and
     Obtain “Roadmap” for Help Desk Consolidation
                                                      13
United States Department of Agriculture
Office of the Chief Financial Officer
National Finance Center




    Retirement Systems
      Modernization
          Update
 Retirement Systems Modernization
              Update
• GAP analysis of the Retirement Data Feed -
  Completed
• GAP analysis of the Re-employed Annuitant
  Notification Data Feed - Completed
• GAP analysis of the Summary of Service Data Feed -
  Currently ongoing
• Target completion dates for OPM’s RSM Data Feeds
  Technical Compliance Milestones Template – In
  process and will be completed by end of calendar
  year
• Finalize Connect:Direct test feed – NFC working with
  OPM                                                15
United States Department of Agriculture
Office of the Chief Financial Officer
National Finance Center




2011 Annual Pay Raise
2011 Annual Pay Raise
• Proposed Pay Raise Freeze
  – NFC Proceeding with Pay Raise Activities
     • NFC will be prepared to process pay adjustments for any employees
       authorized a pay increase
     • Following our standard procedures, we ask that each Department/Agency
       provide a written notice to the pay raise mailbox
       (Annual.PayRaise@USDA.gov) regarding their agency specific
       requirements
     • However, please identify all Departments/Agencies and Pay Plans by
       December 8, 2010, that could possibly need NFC to process pay
       adjustments based on the current proposed freeze
     • Once the Executive Order has been signed, modified instructions will be
       provided
     • See Customer Notification dated 12/03/2010 for additional information




                                                                                 17
2011 Annual Pay Raise
 • Tentative Timeline for the Next 30 Days:
    – Thursday, December 9, 2010
       • Deadline for submitting Test Participation Forms to the Annual Pay Raise
         Mailbox
       • Deadline for submitting Security Access Forms to NFC’s Security Mailbox
    – Date President Signs Executive Order and OPM publishes
      information to their web site
       • Begin forwarding Agency Requirements to the Annual Pay Raise Mailbox
       • Begin forwarding Agency TMGT Table Update Requests to the Annual Pay
         Raise Mailbox
      NOTE: If the Executive Order is signed late, this TIMELINE will be adjusted
      accordingly.
    – Monday, January 3, 2011 - Tuesday, January 4, 2011
       • Process Agency Requirements and TMGT Table Update Requests
       • Load EmpowHR Setup Tables (UAT and PROD) after TMGT Table Updates

                                                                                    18
United States Department of Agriculture
Office of the Chief Financial Officer
National Finance Center




2010 W-2 Project Status
2010 W-2 Project Status

 • Convert W-2 program from COOLGEN technology to
   .NET technology – Completed
 • Internal Testing – tested new web based system,
   completed transaction testing and the W-2C system,
   printed test W-2s, folded/stuffed envelopes and
   processing thru USPS
    – Waiting for results from USPS
 • External Testing – Mailed Blue Paper W-2s to
   agencies for User Acceptance Testing on 11/29/2010
    – Testing is ongoing


                                                    20
2010 W-2 Project Status

 • Load PP25 data on 12/27/2010
 • Run production of W-2s beginning 12/29/2010
 • Print W-2s, run balancing routines and run QA
   production of W-2s during PP01, 2011
 • Scheduled Release of W-2s for mailing and EPP
   during the week of 01/17/2011




                                                   21
  United States Department of Agriculture
  Office of the Chief Financial Officer
  National Finance Center




 Recap of PRT Meeting
from November 18, 2010
Scheduled Release Summary

 As of 11/12/2010
 • GESD Projects Scheduled
   – 113 Projects
 • GESD Projects Unscheduled
   – 231 Projects
      •   21 Projects on Hold
      •   53 Awaiting Response
      •   80 FRD In Process
      •   77 TBD




                                 23
Scheduled Release Status

 • Annual Release Projects (PP25, PP26, PP01)
    – 35 Projects Scheduled
 • CY 2011 PP04 Projects
    – 28 Projects Scheduled
 • CY 2011 Beyond PP04 Projects
    – 30 Projects Scheduled
 • Off Release Projects
    – 12 Projects Scheduled in CY 2010
    – 11 Projects Scheduled in CY 2011



                                                24
2011 Scheduled Releases

 • Four Scheduled Releases for CY 2011
   – PP04, PP12, PP20, Annual Releases (PP25, PP26,
     PP01)
   – Consistent 8 Pay Period Duration Between Releases
 • Scheduled Release Project Plan for CY 2011
   – See handout




                                                         25
Software Change Requests
(SCR) Summary
                        July      August   September   October

        SCRs             114         123         112        83
        Scheduled
        SCRs             209         206         251       260
        Unscheduled
        SCRs              26          24          27        21
        On Hold


 • Breakdown of Unscheduled SCR’s (as of 10/31/2010):
    –   FRD Status count is 81
    –   RESP Status count is 50
    –   HOLD Status count is 23
    –   TBD Status count is 106
                                                                 26
SCR Summary

               July   August September   October


   SCRs         52        51        69        55
   Received

   SCRs         39        27        17        27
   Scheduled

   SCRs         43        25        34        77
   Closed




                                                   27
2009/2010 Totals (SCRs)

 • SCRs
   – 2009, 547 SCRs completed
   – 2010, 459 SCRs completed (as of 11/12/2010)




                                                   28
Software Problem Report
(SPR) Summary
                      August   September   October


     SPRs Beginning       20          18        35
     Balance
     SPRs Received       113         106       106

     SPRs Closed         115          89       132

     SPRs Ending          18          35        9
     Balance




                                                     29
SPR Average Age at Closure

                 August   September   October


      Critical        9           0        0
      SPRs

      High            6           4        0
      SPRs

      Normal          5           5        6
      SPRs




                                                30
2009/2010 Totals (SPRs)

 • SPRs
   – 2009, 1265 SPRs completed
   – 2010, 1248 SPRs completed (as of 10/31/2010)




                                                    31
PPS – Help Desk Statistics

                       August   September   October


    Service Level        2662        2606      2605
    80%                    of          of        of
    Calls answered       3025        3031      3065
    within              (88%)       (86%)     (85%)
    30 seconds
    First                2962        2977      3017
    Call Resolution        of          of        of
    (Goal 70%)           3025        3031      3065
                        (98%)       (99%)     (98%)
    90% Resolution        195         190       209
    of Written             of          of        of
    Inquiries within      201         194       210
    7 days              (97%)      (100%)   (99.5%)
                                                      32
WebTA Hosting Plus – Help Desk
Statistics
                       August   September    October


    Service Level –       115         103        178
    80%                    of           of        of
    Calls answered        121          111       185
    within              (95%)       (97%)      (97%)
    30 seconds
    First                 121          111       185
    Call Resolution        of           of        of
    (Goal 70%)            121          111       185
                       (100%)       (85%)     (100%)
    90% Resolution         29          22         39
    of Written             of          of         of
    Inquiries within       29          22         39
    7 days             (100%)      (100%)     (100%)
                                                       33

								
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