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					Work Shop on CDR project
21-JAN-2011 and 22-Jan-2011
      BRBRAITT, Jabalpur.


                   IT Project Circle
The only thing constant in the world is

              “Change”




                   2            IT Project Circle
The CDR project
CDR project-1                       CDR project -2
CDR Sub Project   CDR Sub Project   CDR Sub Project   CDR Sub Project
1.1               1.2               2.1               2.2

 East Zone Data   South Zone Data    West Zone Data   North Zone Data
     Center           Center            Center            Center
    Kolkata         Hyderabad            Pune           Chandigarh

By M/s HCL Ltd    By M/s HCL Ltd    By M/s TCS Ltd    By M/s TCS Ltd




                                                           IT Project Circle
CDR Program at BSNL is one of the most complex and true transformation program



It’s NOT only a technology / IT project … it’s a Organization transformation Challenge



This program is stepping stone in creating a world class OSS/BSS infrastructure that could
truly support convergence


It’s a complex project – both in terms of impact on Customer and Employee



Largest ever IT Consolidation (from 333 SSAs to 4 DCs) and process standardization
attempt




                                            4                               IT Project Circle
Status of rollout
    South                          49/70 SSAs
    East                           59/66 SSAs
    North                          72/110 SSAs
    West                           73/87 SSAs
    253/333 SSAs
Total       253/333 ( 76 %)
NORTH       72 /110     WEST          73 /87      SOUTH       49 /70      EAST            59 /66

HP 5 /6     HR 6 /9     CG 6 /6       MH 25 /30   AP 14 /22   KL 1 / 11   AS 7 /7         BH 18 /19

JK 3 /5     PB 10 /11   MP 34 /34     GJ 8 /17    KT 17 /19   TN 17 /17   JD 5 / 6        NE-I- 3 /3


RJ 16 /24   UE 22 /31                             CHE 0 /1                NE-II 1 /3      OR- 13 /13



UW 6 /18    UT 4 /6                                                       WB 12 / 14      CTD 0 /1




                                                                                       IT Project Circle
Software implemented in CDR
                           HCL                TCS
                           SE                 NW
       CDR project         1                  2
  1    Billing System,     CSG – Kenan FX     Convergys

  2    Accounting System   Oracle Financial   MySAP

  3    Bill formatter      G1                 Fortune

  4    Mediation           Intec              Intec

  5    Provisioning        Clarity            Clarity

  6    Inventory
       Management          Clarity            Clarity

  7    EAI                 Oracle FMW         Oracle FMW

  8    DQ                  BTS Logic          BTS Logic

  9    EMS                 HPOV               HPOV

  10   NMS                 HPOV               HPOV


                                                           IT Project Circle
Software implemented in CDR
                      SE                NW

 11
      CRM             Siebel            MySAP
 12
      Web Self Care   Siebel            MySAP
 13   Revenue
      Assurance       Connectiva        Connectiva
 14   Electronic      Through Billing   Through
      Stapling        & CRM             Billing & CRM
 15   Enterprise
      Reporting       G1                MySAP ERP
 16
      FMS             Neural            Neural
 17
      IOBAS           Intec             Intec




                                                  IT Project Circle
                 Solution Architecture
                              IOBAS

                                                                                                                                             IVRS
                                                                                        Num. Management
                                                                                                                                            IVRS
                                                                                                                                          Call Center
                                                                 Billing
                                                             Retail Billing                                 CRM
                              Mediation                                                            Work Flow Process mgt
                                                             Content Billing
5 ESS                         Collection                    Corporate Billing                         Sales & Ordering
EWSD                         Processing                 Electronic Stapling                       Compliant Handling System

C-Dot                         Validation                Order Management                               Web self Care
         MTE/
OCB      CES                 Distribution                     Agents Comm.                             N/W Inventory
                                                                                 Bill                                      Orders
E10B                                                                             Info

AXE                                                                            EAI
NEAX
                   Provisioning                                                ERS                        DQ                        EMS
FETEX                                            FMS
                Creation/modification                                 Report Generation          Directory Printing        Server Management
Others              of Subscriber           Fraud Detection
                                                                                               Access to Ext Databases     Desktop Management
                   Assignment of                                     Alert notifications
                supplementary /value         Analysis and                                         Listing Services         Database Management
                   added services             Prevention
                                                                                                                              Event Management
                                                                                                                              N/W Management



                                                                                                                              IT Project Circle
CDR Project - Changes
 What Does This Transformation Mean to BSNL ?

DC Consolidation: Reduction in costs thru consolidation from 334 locations to 4;
  leading to efficiency in operations

Centralized control: leading to swifter decision making, faster time to
  market and cascading across BSNL

Unified process: Standardized common documented processes, Operating
  Procedures, increased leverage of people and reduced margin for error

Convergence capabilities: Lead to better quality of customer servicing and
  ensure high customer satisfaction




                                                                   IT Project Circle
CDR based billing-Changes
Existing Practices               Changed Practices
 Invoice based billing           Account based(balance
                                   brought forward) billing
 Tariff plans based on MCUs      Tariff plans for CDR – e.g
                                   Instead of free calls – free
                                   minutes of usage or discount
                                   in terms of rupees
 Monthly fixed Charges driven
                                  No linkages between.
  by Exchange system Capacity      Monthly fixed charges and
                                   Exchange system capacity




                                                      IT Project Circle
        CDR based billing-Changes
Existing Practices                     Changed Practices

 PCOs- Minimum guarantee and           PCOs- Minimum Guarantee and
  commission monthly however             Commission co terminus with
  billing is fortnightly                 billing

 Late fee in the current bill after    Late fee in next bill based on
  pay by date on slab basis              percentage basis i.e 2% of
                                         amount of bill subject to min of
                                         ` 10.00.For this purpose the i)
                                         arrear amount ii) S.T amount is
                                         not considered
 Free call calculation on monthly      Free call / discount calculation
  basis even though bills are issued     at the time of billing depending
  to customers on bi monthly basis       on billing cycle.



                                                               IT Project Circle
    CDR based billing-Changes
Existing Practices                   Changed Practices

 Bills for various services for a    A single electronically stapled
  corporate customer issued            bill for a corporate customer
  separately.                          involving landline, GSM, Leased
                                       line, Broadband etc. –opens
                                       avenues for better customer
                                       management and devising
                                       strategic tariff plans
 Disconnection of phones and         Disconnection and
  other activities controlled by       Reconnection automatic. SSAs
  SSAs                                 to update payment information
                                      Payment management system
 Acceptance of Payments at SSA        for zone. Payments can be
  for customers of concerned SSAs      accepted across the zone.
  only



                                                             IT Project Circle
     CDR based billing-Changes
Existing Practices               Changed Practices

 No integrated accounting        Integrated Revenue Accounting
  system. Accounting dependent     system- to generate revenue trial
  on Sub ledger generated from     balance for SSA
  billing system of SSA




                                                        IT Project Circle
CDR Project - Changes
 New Bill Format
 Last unpaid bills and payments shall reflect in the bill generated by
  CDR
 Customer Service moved from SSA to zone
 Cheque Bounce Scenario – Re-payment through cheque allowed
 Deposit billed in the next bill
 Integrated IT systems (CRM)
 Standardized Tariff
 Pooling of free calls
 Customer Hierarchy and customer specific discounts
 Multiple Billing cycles


                                                          IT Project Circle
CDR Project - Changes
 Customer Hierarchy and customer specific discounts

 Case 1
 (a) Consolidated bill at parent level with bills at child
  level also dispatched to parent
 (b) Consolidated bill at parent level with bills at child
  level also dispatched to child




                                                     IT Project Circle
CDR Project - Changes
      – Service level charge
 Case 2
 redirection
 (a) Complete LL charge or BB charges
  e.g LL payment by parent; BB payment by child account
 (b) Complete rental or complete usage
  e.g rental of LL paid by parent; Usage paid by child




                                               IT Project Circle
CDR Project - Changes
 Case 3 – Redirection with limit
 (a) Invoice level redirection with limit
  e.g LL and BB charges upto `500 payment by parent; rest
  by child
 (b) Service level redirection with limit
  e.g LL upto `500 paid by parent; LL in excess of 500 and
  BB charges paid by child
 (c) Charge level redirection with limit
  e.g Usage of LL+BB upto `500 paid by parent; Rental of
  LL+BB and usage of LL+BB in excess of 500 charges paid
  by child


                                                 IT Project Circle
Together lets make this “Change”



          Thank You




               20          IT Project Circle

				
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posted:6/21/2011
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