STRATEGIC ACCOUNTABILITY AGREEMENTS
Susan Kwolek, VP & CNE Karyn Popovich, Director Medical Services
STRATEGIC ALIGNMENT MODEL
Shared Vision Customer & Financial Strategic Outcomes
Strategic Themes in a Balanced Scorecard
Strategy
• Technical
• • • • Analytical People Organizational Communications • Design • Decision-making & Accountability • Information systems • Rewards/incentives & Strategic Budgeting
Skills
• Norms
• Values • Language
Structure Culture
• Behaviour
• Leadership • Stewardship
Learning Organization
• Mutual respect & trust • People feel free to try experiments, take risks • No one is harmed for making a mistake • Learning organizations designed to ensure people are successful
Learning Organization
• Everyone is given the opportunity to learn and understand how their actions influence others. • People begin to see themselves as part of a ‘system’
From To
• ORGANIZATIONAL CULTURAL/
Blaming Command & Control Bosses Silos Individuals
Accountability Stewardship Coaches Systems Teams
ACCOUNTABILITY What it is? Statement of personal promise to achieve specific results within the shared vision and overall strategic outcomes and targets set in the Balanced Scorecard
STRATEGIC ACCOUNTABILITY AGREEMENTS
• Tool that articulates explicit expectations, promises, outcomes & consequences related to the organizational strategy • Provide clarity on the organization’s strategic direction and their role in achievement of outcomes
STRATEGIC ACCOUNTABILITY AGREEMENTS
• Developed between individuals through constructive dialogue to ensure the agreement reflects changing circumstances in the organization
CASCADING ACCOUNTABILITY
Board CEO & Chief of Staff VP Director Manager
ACCOUNTABILITY AGREEMENT What it is not?
• Not determine who is to blame if targets are not achieved but to ensure people will get support they need to be successful