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SSL VPN 102009 Guidelines for requesting remote access to GCIC applications

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									 Guidelines for requesting remote access to GCIC applications

See instructions below for managing your remote access to Georgia Criminal Information
Center (GCIC) applications. Note which category of customer you fit into.

To set up, delete or change an account for remote access to GCIC applications:
      For customers who use Service Catalog (OrderNow!) to request a range of managed
       network services (e.g. telephone, voicemail, Internet connectivity) from GTA/AT&T,
       request remote access to GCIC applications through OrderNow!, too.
      For customers whose sole service received through GTA/AT&T is GCIC applications
       remote access, go to the GCIC website for SSL VPN documentation.
           o http://gcicweb.gbi.state.ga.us/cjis/ori/



To reset passwords or report connectivity problems with SSL VPN remote access:
   All customers should contact the Consolidated Service Desk at 1.877.GTA.3233
   (1.877.482.3233) for these GCIC applications access concerns.


Need more information?
With requests to Add, Delete, or Change SSL VPN User Accounts:
   1. Go to the GCIC website and pull down the documentation on the SSL VPN.
          a. http://gcicweb.gbi.state.ga.us/cjis/ori/
   2. Place requests either through Order Now. Unless sole service received through
       GTA/AT&T is GCIC applications remote access, only follow the directions on the
       spreadsheet.

For Updates on your submitted Add, Change, or Delete request, please email
g04301@att.com for a status.

Should you have questions about the SSL order form (“SSL VPN Order Spreadsheet”),
please check with your SDC. If you don’t know your SDC, go to GTA’s website at
www.gta.georgia.gov, enter your agency’s name in the Find Your Service Delivery
Consultant box, then click GO.




SSL VPN Order Spreadsheet: http://gcicweb.gbi.state.ga.us/cjis/ori/lemsjx/SSL
SPREADSHEET 09-30-09v2003b.xls

								
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