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					                 Bank Of Zambia


                  Bidding Documents




         TENDER NO.    BOZ/CTC/ICT/04/2008




TENDER FOR THE SUPPLY, DELIVERY AND INSTALLATION OF

        UNIFIED COMMUNICATIONS SOLUTION




                                         Bank of Zambia
                                         Bank Square
                                         Cairo Road
                                         P.O. Box 30080
                                         Lusaka 10101
                                         ZAMBIA

                                      Tel:   260-1-228888
                                      Fax:   260-1-221648
                Bank of Zambia: Invitation to Bid for Unified Communications Solution


                                                 Table of Contents



Table of Contents .....................................................................................................................1

Section I. Invitation for Bids ..................................................................................................4

Invitation for Bids.....................................................................................................................5

Section II. Instructions to Bidders .........................................................................................7
       Table of Clauses ..............................................................................................................8

Section III. Bid Data Sheet ...................................................................................................24

Section IV. General Conditions of Contract ........................................................................30
       Table of Clauses ............................................................................................................31

Section V. Special Conditions of Contract ...........................................................................52
       Table of Clauses ............................................................................................................53

Section VI. Schedule of Requirements ................................................................................64

Section VII. Sample Forms ...................................................................................................66
       Notes for Bidders on the Sample Forms .......................................................................67
       Table of Sample Forms .................................................................................................68
       1. Bid Forms and Price Schedules ..............................................................................69
       2. Recurrent Costs Form .............................................................................................78
       3. Bid Price Summary Form .......................................................................................80
       4. Bid Security Form ...................................................................................................81
       5. Form of Contract Agreement ..................................................................................82
       6. Performance Security Form ....................................................................................84
       7. Bank Guarantee Form for Advance Payment .........................................................85
       8. Producer’s Authorisation Form...............................................................................86

Section VIII. Eligibility for the Provision of Products and Services in
       Bank-Financed Procurement ....................................................................................87

Section VIII. Technical Specifications ................................................................................90

The Bank of Zambia ..............................................................................................................90
      The Organization..............................................................................................................90
      The Need for Unified Communications Solution .....................................................................91
      Overview of the Unified Communications Solution ...................................................................92
      Delivery and Implementation Services ....................................................................................92
      Post Implementation Services ...............................................................................................93
      Warranty ........................................................................................................................93
      Maintenance and Support ...................................................................................................93



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                Bank of Zambia: Invitation to Bid for Unified Communications Solution


IFB Response Requirements.................................................................................................94
          28)        Technical Capability ........................................................................................................ 95
          29)        Innovation ..................................................................................................................... 95
          30)        Third-Party Solutions ...................................................................................................... 95
          31)        Value Addition.............................................................................................................. 95
          32)        Additional Information .................................................................................................... 95
          33)        Financial....................................................................................................................... 96

Compliance with System Requirements Analysis ................................................................96

Other Conditions ....................................................................................................................97
          Confidentiality ..................................................................................................................97
          Form of Proposal ..............................................................................................................97
          Qualifications and Queries ..................................................................................................97
          Most Advantageous Proposal Not Necessarily To Be Accepted ..................................................98
          Information ......................................................................................................................98
          Incomplete Proposals ..........................................................................................................98
          Safe Working Practices ......................................................................................................98

Workbook for Supplier Responses ........................................................................................99

SUMMARY OF PROPOSAL ................................................................................................99

SUPPLIER PROFILE .........................................................................................................100
          Organisation ..................................................................................................................100
          Experience .....................................................................................................................100
          Reference Sites ................................................................................................................101
          Third Parties..................................................................................................................102
          Other Supplier Profile Information .....................................................................................102

APPLICATIONS SYSTEMS PROFILE ............................................................................102
          Applications Systems Details.............................................................................................102
          System History ...............................................................................................................103
          Design Details ................................................................................................................104
          Integration .....................................................................................................................105
          Backup and Security ........................................................................................................105
          Other Application Profile Information .................................................................................106

ANALYSIS OF FUNCTIONAL REQUIREMENTS ......................................................107
          IP Telephony ..................................................................................................................107

GENERAL AND TECHNICAL REQUIREMENTS .....................................................149
          Real-time and Online .......................................................................................................149
          Auditability ...................................................................................................................149
          Database .......................................................................................................................150
          Reports .........................................................................................................................150
          Enquiries ......................................................................................................................152



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         Data Validation ............................................................................................................153
         Processing Cycle ..............................................................................................................153
         Data Interchange ............................................................................................................153
         Learnability ...................................................................................................................155
         Analysability .................................................................................................................155
         Volume Changes.............................................................................................................155
         Stability ........................................................................................................................156
         Maturity .......................................................................................................................156
         System Reliability............................................................................................................157
         Recoverability .................................................................................................................158
         Disaster Recovery and Backup Features ........................................................................................... 159
         Security Features .............................................................................................................161
         Confidentiality ................................................................................................................163
         System Management and Administration.............................................................................163
         System Maintenance ........................................................................................................165

INFRASTRUCTURE REQUIREMENTS .......................................................................167
         Server Environment .........................................................................................................167
         Local Area Network .......................................................................................................168
         Wide Area Network .......................................................................................................169

BUSINESS SUPPORT REQUIREMENTS .....................................................................171

IMPLEMENTATION APPROACH AND SERVICES ..................................................180
         Implementation Approach .................................................................................................180
         Schedule of Services ..........................................................................................................182
         Training ........................................................................................................................183

Business System Documentation ........................................................................................185




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                  Section I. Invitation for Bids




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          Bank of Zambia: Invitation to Bid for Unified Communications Solution


                                   Invitation for Bids

Date of Issuance of IFB:      11th November, 2008
IFB No:                       BOZ/CTC/ICT/04/2008
Title of Tender:              Supply, Delivery and Installation of Unified
                              Communications Solution

   1. The Bank of Zambia invites sealed bids from prospective Bidders for the supply,
       delivery and installation of Unified Communications Solution for Bank of Zambia at
       its Regional Office in Ndola.

   2. Interested Bidders may obtain further information from and inspect the bidding
      documents at the Bank of Zambia, 7th Floor, Annex Building. The fax number is
      221648. HOWEVER, BIDS SUBMITTED VIA FACSMILE WILL NOT BE
      ACCEPTED. Bidding Documents can also be accessed on the Bank of
       Zambia Website; http://www.boz.zm.

   3. Bidding documents and additional copies in English may be purchased by interested
      bidders from either the Bank of Zambia, 7th Floor, Annex Building, Cairo Road,
      Lusaka or Bank of Zambia Regional Office, Buteko Avenue, Ndola, upon payment of
      a non-refundable fee of Two Hundred and Fifty Thousand Kwacha (K250,000.00)
      inclusive of VAT or its equivalent in a freely convertible currency at the prevailing
      exchange rate, in cash or Bankers’ cheque.

   4. Sealed bids must be deposited in the tender box situated on the 7th Floor, Annex
      Building, Bank of Zambia, Cairo Road Lusaka on or before Thursday, 11th December
      2008 at 14:30 hours local time and must be accompanied by a bid security of at least
      two (2) percent of the bid sum. The bid security must be in the form of (a) a bank
      certified cheque or (b) a bank Guarantee or ( c) Bid Bond issued by an Insurance
      Firm (d) an irrevocable Letter of Credit issued by a reputable bank. Late, faxed and
      electronic bids will be rejected. Tenders will be opened thereafter in the presence of
      bidders or their representatives who choose to attend.

  5.   Prospective Bidders are invited to attend a Pre-Bid Conference on Wednesday, 19th
       November 2008 at 14:30 hours in the Procurement Conference Room, 7th Floor,
       Annex Building Lusaka.

  6.   Prospective Bidders are reminded to bring with them identification cards/information
       to facilitate their entry into the Bank

       Director-Procurement & Maintenance
       Bank of Zambia
       7th Floor, Annex Building
       P O Box 30080
       LUSAKA
       Tel: 228888




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              Section II. Instructions to Bidders




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                                    Table of Clauses

A. Introduction
       1. Source of Funds
       2. Eligible Bidders
       3. Eligible Products and Services
       4. Cost of Bidding

B. The Bidding Documents
      5. Content of Bidding Documents
      6. Clarification of Bidding Documents
      7. Addendum to Bidding Documents

C. Preparation of Bids
      8. Language of Bids
      9. Documents Comprising the Bid
      10. Bid Prices
      11. Bid Currencies
      12. Documents Establishing Bidder‘s Eligibility and Qualifications
      13. Documents Establishing Products‘ Eligibility and Conformity to
         Bidding Documents
      14. Bid Security
      15. Period of Validity of Bids

D. Submission of Bids
      16. Format, Signing and Packaging of Bids
      17. Deadline for Submission of Bids
      18. Modification and Withdrawal of Bids

E. Opening and Evaluation of Bids
     19. Opening of Bids by the Purchaser
     20. Clarification of Bids
     21. Preliminary Examination of Bids
     22. Conversion to Single Currency
     23. Evaluation and Comparison of Bids
     24. Domestic Preference
     25. Contacting the Purchaser

F. Post Qualification and Award of Contract
      26. Post Qualification
      27. Award Criteria
      28. Purchaser‘s Right to Vary Quantities at Time of Award
      29. Purchaser‘s Right to Accept any Bid and to Reject any or All Bids
      30. Notification of Award
      31. Signing of Contract
      32. Performance Security




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                               Instructions to Bidders

                                   A. Introduction


1. Source of          1.1   The Bank of Zambia (BOZ) is providing the funds for this project
   Funds                    from its own internal resources.

                      1.2   Payment will be made on the basis of an agreed payment schedule
                            to be negotiated between the Bank and the vendor.

2. Eligible           2.1   Government-owned enterprises in the Purchaser‘s country may
   Bidders                  participate only if they are legally and financially autonomous, if
                            they operate under commercial law, and if they are not a dependent
                            agency of the Purchaser.

3. Eligible           3.1   For the purposes of these Bidding Documents, the ―Information
   Products and             Systems,‖ also called simply the ―Systems,‖ means all of the
   Services                 products to be installed together with the related services to be
                            provided by the selected Bidder under the contract.

                      3.2   For purposes of this clause, ―origin‖ means the place where the
                            products are produced, or the place from which the services are
                            supplied. Products are produced when, through software
                            development, manufacturing, or substantial and major assembly or
                            integration of components, a commercially recognised product
                            results that is substantially different in basic characteristics or in
                            purpose or utility from its components. The origin of products and
                            services is distinct from the nationality of the Bidder.

                      3.3   All products and services to be supplied under the contract must be
                            eligible for export to the Purchaser‘s country, under the existing
                            regulations of the country(s) of origin, for projects similar to the
                            project identified in the Bid Data Sheet. Bidders shall be
                            responsible for obtaining all necessary export permits for the
                            products and services to be supplied.

4. Cost of            4.1   The Bidder shall bear all costs associated with the preparation and
   Bidding                  submission of its bids, and the Purchaser named in the Bid Data
                            Sheet, hereinafter referred to as ―the Purchaser,‖ will in no case be
                            responsible or liable for those costs, regardless of the conduct or
                            outcome of the bidding process.




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                            B. The Bidding Documents


5. Content of         5.1   The contents of the Bidding Documents are:
   Bidding                  Section I.    Invitation for Bids
   Documents                Section II.   Instructions to Bidders
                            Section III.  Bid Data Sheet
                            Section IV.   General Conditions of Contract (GCC)
                            Section V.    Special Conditions of Contract (SCC)
                            Section VI.    Schedule of Requirements
                            Section VII. Sample Forms
                            Section VII. Eligibility for the Provision of Products and
                                          Services in Bank-Financed Procurement
                            Section IX.   Technical Specifications

                      5.2   Bidders are expected to examine all instructions, forms, terms,
                            specifications and other information in the Bidding Documents.
                            Failure to furnish all information required by the Bidding
                            Documents or to submit a bid not substantially responsive to the
                            Bidding Documents in every respect will be at the Bidder‘s risk and
                            shall result in the rejection of its bid.

6. Clarification of   6.1   Bidders requiring clarification of the Bidding Documents may
   Bidding                  petition the Purchaser in writing or by cable (hereinafter, the term
   Documents                ―cable‖ is deemed to include telex, electronic mail and facsimile) at
                            the Purchaser‘s address indicated in the Bid Data Sheet. The
                            Purchaser will respond in writing to any such petition received no
                            later than fourteen (14) days before the deadline for submission of
                            bids prescribed in the Bid Data Sheet. The Purchaser‘s written
                            response (with an explanation of the query but without identifying
                            the source of the inquiry) will be sent to all purchasers of the
                            Bidding Documents.

                      6.2   When specified in the Bid Data Sheet, the Purchaser will organise
                            and bidders may attend a pre-bid meeting at the time and place
                            indicated in the Bid Data Sheet. The purpose of the meeting will
                            be to clarify issues and the Technical Specifications. Minutes of the
                            conference, including the questions raised and responses given, will
                            be sent to all purchasers of the Bidding Documents.

7. Amendment of       7.1   The Purchaser may modify the Bidding Documents by issuing
   Bidding                  addenda, for any reason, and at any time prior to the deadline for
   Documents                submission of bids. Any addenda to the Bidding Documents shall
                            be a part of the Bidding Document, pursuant to ITB Clause 5,
                            exclusively through the issuance of a formal Addendum and not
                            through the Minutes of the meeting.

                      7.2   All purchasers of the Bidding Documents will be notified of the


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                           addenda in writing or by cable, and it will be binding on them.

                     7.3   To allow bidders reasonable time to take any addenda into account
                           in preparing their bids, the Purchaser will extend, as necessary, the
                           deadline for the submission of bids. Any addenda issued less than
                           fourteen (14) days prior to the deadline for submission of bids shall
                           include an extension of at least fourteen (14) days.


                                 C. Preparation of Bids


8. Language of       8.1   Bids and all correspondence and documents relating to the bids
   Bids                    exchanged by bidders and the Purchaser, shall be written in
                           English. Supporting documents and printed literature furnished by
                           bidders may be in another language, provided they are
                           accompanied by an accurate translation of the relevant passages in
                           the English, in which case, for purposes of interpretation of the
                           bid, the translation shall govern. Information supplied in another
                           language without the proper translation shall be rejected.

9. Documents      9.1      The bid submitted by the Bidder shall comprise the following:
   Comprising the
   Bid                     (a)     the relevant completed ―Single Stage Bid Form‖ and all Price
                                   Schedules duly signed by the Bidder and completed in
                                   accordance with ITB Clauses 12,13 and 16;

                           (b)     bid security furnished in accordance with ITB Clause 14;

                           (c)     documentary evidence established in accordance with ITB
                                   Clause 12 that the Bidder is eligible to bid and is qualified to
                                   perform the contract if its bid is accepted;

                           (d)     documentary evidence established in accordance with ITB
                                   Clause 13 that the products and services to be supplied by the
                                   Bidder are eligible products and services and conform to the
                                   Bidding Documents; and

                           (e)     A full description of the technical solution to the business
                                   problems described in the Section IX Technical
                                   Specifications. Each bid shall contain only one technical and
                                   price solution. If a Bidder wishes to offer more than one
                                   solution, each must be submitted as a separate and complete bid
                                   with only one bid security required from each Bidder, and each such
                                   bid will be evaluated on its own merit. Any alternative
                                   proposals or other variations from the requirements of the
                                   Bidding Documents, including the mandatory technical
                                   specifications, will be at the Bidder‘s own risk, pursuant to
                                   ITB Clause 5.2.


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10. Bid Prices         10.1 The Bidder shall indicate the prices of the proposed Information
                            Systems using the tables provided in the Bidding Documents.

                       10.2 Prices indicated on the Price and Recurrent Costs Schedules
                            provided in the Bidding Documents shall be listed individually in
                            the following manner:

                             (a)   Unit and total prices of products offered from abroad shall be
                                   quoted on a CIP point of entry or CIP named place of
                                   destination basis, as specified in the Bid Data Sheet, on the
                                   Imported Products Price Schedule, exclusive of all taxes and
                                   duties in the Purchaser‘s country. In quoting the price, the
                                   Bidder shall be free to use transportation through carriers
                                   registered in any eligible countries and may obtain insurance
                                   services from any eligible source country;

                             (b)   Prices of products offered from within the Purchaser‘s
                                   country on the Locally Supplied Products Price Schedule, as
                                   follows:

                                   (i)     Unit and total prices of products quoted EXW (ex
                                           works, ex factory, ex warehouse or off-the-shelf, as
                                           applicable), including all customs duties and sales or
                                           other taxes already paid or payable on previously
                                           imported products, or on the components or materials
                                           used in the production of the products; and

                                   (ii)    any Purchaser country sales or other taxes that will be
                                           payable on the products if the contract is awarded.

                             (c)   Unless otherwise specified in the Bid Data Sheet, Prices for
                                   installation services, including all taxes payable by the Bidder
                                   thereon, broken down into the local and foreign currency
                                   components, on the Services Price Schedule.

                             (d)   If specified in the Bid Data Sheet, recurrent costs during the
                                   Maintenance Period after the expiration of the Warranty
                                   Period on the Recurrent Costs Form, as follows:

                                   (i)     the cost of all diagnostic equipment, spare parts,
                                           consumables, supplies, software updates, recurrent
                                           licensing fees, and any other items needed to operate
                                           the Systems, plus any other recurrent supply of
                                           products specified in the Bidding Documents, quoted
                                           CIP if offered from abroad or EXW if offered from
                                           within the Purchaser‘s country; and

                                   (ii)    the cost of all maintenance and technical support


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                                         services, and any other recurrent services specified in
                                         the Bidding Documents, including all taxes payable by
                                         the Bidder thereon.

                             (e)   Prices for inland delivery of the products, including
                                   transportation, insurance and all other local costs incidental
                                   thereto, for delivery to their destination on the Inland
                                   Delivery Price Schedule.

                             (f)   Totals of Bid, inland delivery Prices, and Recurrent Costs,
                                   subtotalled by currency and delivery basis (EXW or CIP), on
                                   the Bid Price Summary Form.

                       10.3 The terms EXW, CIP, etc., shall be governed by the rules
                            prescribed in the current edition of INCOTERMS published by the
                            International Chamber of Commerce, Paris.

                       10.4 The Bidder‘s separation of price components in accordance with
                            ITB Clause 10.2 will be solely for the purpose of facilitating the
                            comparison of bids and will not in any way limit the Purchaser‘s
                            right to contract on any of the terms offered.

                       10.5 Prices quoted by the Bidder shall be fixed maximum prices during
                            the Bidder‘s performance of the contract and not subject to
                            increases on any account, except for the maximum annual
                            percentage increases quoted by the Bidder in the Recurrent Costs
                            Schedule. Bids submitted with adjustable price quotations will be
                            rejected.

11. Bid Currencies     11.1 Prices for products and services offered from outside the
                            Purchaser‘s country shall be quoted in United Stated Dollars (USD)
                            or any other convertible currency.

                       11.2 Prices for products and services offered from within the
                            Purchaser‘s country and for inland delivery shall be quoted in the
                            currency of the Purchaser‘s country, unless otherwise specified in
                            the Bid Data Sheet.


12. Documents          12.1 Pursuant to ITB Clause 9, the Bidder shall furnish, as part of its
    Establishing            bid, documents establishing the Bidder‘s eligibility to bid and its
    Bidder’s                qualifications to perform the contract if its bid is accepted.
    Eligibility and
    Qualifications     12.2 The documentary evidence of the Bidder‘s eligibility to bid shall
                            establish to the Purchaser‘s satisfaction that the Bidder and any
                            subcontractors, at the time of submission of the bid, are from an
                            eligible country as defined under ITB Clause 0.

                       12.3 The documentary evidence of the Bidder‘s qualifications and ability


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                             to perform the contract if its bid is accepted shall establish to the
                             Purchaser‘s satisfaction:

                             (a)   that, in the case of a Bidder not doing business in the
                                   Purchaser‘s country, the Bidder is or will be (if awarded the
                                   contract) represented in that country and is or will be able to
                                   carry out the installation, support, maintenance, spare parts-
                                   stocking and other service obligations prescribed in the
                                   Bidding Documents;

                             (b)   that, in the case of a Bidder offering to supply products under
                                   the contract that it did not produce, the Bidder has been duly
                                   authorised by the subcontracted producer to supply the
                                   products in the Purchaser‘s country and to act on behalf of
                                   the producer, corroborated by a completed Producer‘s
                                   Authorisation Form as provided in the Bidding Documents;
                                   and

                             (c)   that the Bidder and any subcontractors have the financial,
                                   technical, and staff capabilities to support the Systems, and
                                   have a successful performance history, as specified in the Bid
                                   Data Sheet, appropriate for their role in fulfilling the contract.

13. Documents          13.1 Pursuant to ITB Clause 9, the Bidder shall furnish, as part of its
    Establishing            bid, documents establishing the eligibility and conformity to the
    Products’               Bidding Documents of all products and services which the Bidder
    Eligibility and         proposes to supply under the contract.
    Conformity to
    Bidding            13.2 The documentary evidence of the eligibility of the products and
    Documents               services shall consist of a statement in the Price Schedules of the
                            country of origin of each of the products and services offered, that
                            shall be confirmed by a certificate of origin issued at the time of
                            shipment.

                       13.3 The documentary evidence of conformity of the products and
                            services to the Bidding Documents may be in the form of written
                            descriptions, literature, diagrams, certifications and client
                            references, including:

                             (a)   a detailed description of the essential technical and
                                   performance characteristics of the products;

                             (b)   an item-by-item commentary on the Purchaser‘s Technical
                                   Specifications, demonstrating the substantial responsiveness
                                   of the products and services to those specifications, and any
                                   additional requirements specified in the Bid Data Sheet; and

                             (c)   a confirmation that the Bidder shall accept responsibility for
                                   the successful integration and interoperability of all proposed


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                                  products as required by the Bidding Documents.

                      13.4 For purposes of the commentary to be furnished pursuant to ITB
                           Clause 13.3(b), the Bidder shall note that any references to brand
                           names or model numbers designated by the Purchaser in its
                           Technical Specifications, are intended to be descriptive only and
                           not restrictive. The Bidder may substitute alternative brand/model
                           names in its bid, provided that it demonstrates to the Purchaser‘s
                           satisfaction that the substitutes ensure at least substantial
                           equivalence to those referenced in the Technical Specifications.

14. Bid Security      14.1 Pursuant to ITB Clause 9, the Bidder shall furnish, as part of its
                           bid, a bid security in the amount specified in the Bid Data Sheet.

                      14.2 The bid security is required to protect the Purchaser against the risk
                           of Bidder‘s conduct which would warrant the security‘s forfeiture,
                           as per ITB Clause 14.7.

                      14.3 The bid security shall be denominated in the currency of the bid or
                           in a freely convertible currency, shall be valid for thirty (30) days
                           beyond the validity of the bid, and shall be in one of the following
                           forms:

                            (a)   a bank guarantee or an irrevocable letter of credit issued by a
                                  reputable bank of the Bidder‘s choice, in the form provided
                                  in the Bidding Documents or another form acceptable to the
                                  Purchaser;

                            (b)   a certified cheque.

                      14.4 Any bid not secured in accordance with ITB Clauses 14.1 and 14.3
                           will be rejected by the Purchaser as nonresponsive, pursuant to ITB
                           Clause 21.

                      14.5 Unsuccessful bidders‘ bid security will be discharged or returned as
                           promptly as possible but not later than thirty (30) days after the
                           expiration of the period of bid validity prescribed by the Purchaser
                           pursuant to ITB Clause 15.

                      14.6 The successful Bidder‘s bid security will be discharged upon the
                           Bidder signing the contract, pursuant to ITB Clause 31, and
                           furnishing the performance security, pursuant to ITB Clause 32.

                      14.7 The bid security may be forfeited:

                            (a)   if a Bidder withdraws its bid during the period of bid validity
                                  specified by the Bidder on the Bid Form; or

                            (b)   in the case of a successful Bidder, if the Bidder fails to:


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                                   (i)     sign the contract in accordance with ITB Clause 31;
                                           and/or

                                   (ii)    furnish performance security in accordance with ITB
                                           Clause 32.

15. Period of        15.1 Bids shall remain valid for the period specified in the Bid Data
    Validity of Bids      Sheet from the date of bid submission prescribed by the Purchaser,
                          pursuant to ITB Clause 17. A bid valid for a shorter period shall be
                          rejected by the Purchaser as nonresponsive.

                       15.2 In exceptional circumstances, the Purchaser may solicit the Bidder‘s
                            consent to an extension of the period of validity. The request and
                            the responses thereto shall be made in writing (or by cable). The
                            bid security provided under ITB Clause 14 shall also be suitably
                            extended. A Bidder may refuse the request without forfeiting its
                            bid security. A Bidder granting the request will not be required nor
                            permitted to modify its bid, except as provided in ITB Clause 15.3.



                                D. Submission of Bids


16. Format,            16.1 The Bidder shall prepare an original and 2 (two) copies of the bid
    Signing and             specified in the Bid Data Sheet, clearly marking each ―ORIGINAL
    Packaging of            BID‖ or ―COPY OF BID,‖ as appropriate. In the event of any
    Bids                    discrepancy between them, the original shall govern.

                       16.2 The original and copies of the bid shall be typed or written in
                            indelible ink and shall be signed by a person or persons duly
                            authorised to bind the Bidder to the contract, which authorisation
                            shall be corroborated by a written power of attorney accompanying
                            the bid. All pages of the bid, except for unaltered printed literature,
                            shall be initialled by the person or persons signing the bid. Any
                            interlineation, erasures, or overwriting shall be valid only if initialled
                            by the people signing the bid.

                       16.3 A two envelope system will be used to submit the bids, which will
                            be sealed in 2 separate envelopes bearing the name and return
                            address of the Bidder, be addressed to the Purchaser, bear the
                            project and contract names and the Invitation for Bids (IFB) title
                            and number, all as indicated in the Bid Data Sheet, marked
                            appropriately as ―Envelope 1‖ or ―Envelope 2‖and marked: ―DO
                            NOT OPEN BEFORE ______,‖ to be completed with the time
                            and date specified in the Bid Data Sheet for ITB Clause 17.1. The
                            contents of each envelope are fully described in Section IX (IFB
                            Response Requirements).


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                      16.4 If the envelopes are not sealed and marked as required by ITB
                           Clause 16.3, the Purchaser will assume no responsibility for the
                           bid‘s misplacement or premature opening.

                      16.5 Bidders shall organise their bids in accordance with the format
                           specified in the Section IX. Technical Specifications.

17. Deadline for      17.1 Bids must be received by the Purchaser at the address specified in
    Submission of          the Bid Data Sheet for ITB Clause 16.3 no later than the time and
    Bids                   date specified in the Bid Data Sheet. Bids received after this
                           deadline will be rejected and returned to the Bidder unopened.

                      17.2 The Purchaser may, at its discretion, extend this deadline for the
                           submission of bids by amending the Bidding Documents in
                           accordance with ITB Clause 7, in which case all rights and
                           obligations of the Purchaser and Bidders previously subject to the
                           deadline will thereafter be subject to the deadline as extended.

18. Modification      18.1 The Bidder may modify or withdraw its bid after submission,
    and                    provided that the modification, substitution or written notice of
    Withdrawal of          withdrawal of the bid, is received by the Purchaser prior to the
    Bids                   deadline prescribed for submission of bids. No bid may be
                           modified or withdrawn after the deadline for submission of bids,
                           pursuant to ITB Clause 14.7.

                      18.2 The Bidder‘s modification or withdrawal notice shall be packaged
                           and dispatched in accordance with ITB Clause 16. A withdrawal
                           notice may be sent by cable, but must be followed by a signed
                           original, postmarked not later than the deadline for submission of
                           bids.

                      18.3 No bid may be withdrawn in the interval between the deadline for
                           submission of bids and the expiration of period of bid validity
                           specified by the Bidder on the Bid Form. Withdrawal of a bid
                           during this interval may result in the Bidder‘s forfeiture of its bid
                           security pursuant to ITB Clause 14.7.


                       E. Opening and Evaluation of Bids


19. Opening of        19.1 The Purchaser will open all bids at the place and time specified in
    Bids by the            the Bid Data Sheet. Bidders‘ representatives may attend the
    Purchaser              opening, and those who are present shall sign a register evidencing
                           their attendance.

                      19.2 The bidders‘ names, bid modifications or withdrawals, bid prices,
                           discounts, and the presence or absence of requisite bid security and


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                             such other details as the Purchaser may consider appropriate, will
                             be announced at the opening. No bid shall be rejected at bid
                             opening, except for late bids, which shall be returned unopened to
                             the Bidder pursuant to ITB Clause 17.1.

                       19.3 The Purchaser will prepare minutes of the bid opening.

20. Clarification of   20.1 During evaluation of bids, the Purchaser may, at its discretion, ask
    Bids                    the Bidder for a clarification of its bid. The request for clarification
                            and the response shall be in writing, and no change in the prices or
                            substance of the bid shall be sought, offered, or permitted.

21. Preliminary    21.1 The Purchaser will examine the bids to determine whether they are
    Examination of      complete, whether any computational errors have been made,
    Bids                whether required sureties have been furnished, whether the
                        documents have been properly signed, and whether the bids are
                        generally in order.

                       21.2 Computational errors will be rectified on the following basis. If
                            there is a discrepancy between the unit price and the total price that
                            is obtained by multiplying the unit price and quantity, the unit price
                            shall prevail, and the total price shall be corrected. If there is a
                            discrepancy between words and figures, the amount in words will
                            prevail. If the Bidder does not accept the correction of any errors,
                            its bid will be rejected, and its bid security may be forfeited.

                       21.3 Prior to detailed evaluation, the Purchaser will determine whether
                            each bid is substantially responsive to the Bidding Documents
                            (including any amendments thereto). For purposes of the ITB, a
                            substantially responsive bid is one which conforms to all the terms
                            and conditions of the Bidding Documents, including all
                            requirements of the mandatory technical specifications, without
                            material deviations, as determined from the contents of bid itself,
                            without recourse to extrinsic evidence. A material deviation is one
                            which limits the scope of the Systems in any substantial way, and
                            the acceptance of which deviation would affect unfairly the
                            competitive position of other bidders presenting substantially
                            responsive bids. Deviations from, or objections or reservations to
                            critical provisions, such as those concerning Bid Security (ITB
                            Clause 14), Applicable Law (GCC Clause 10), and Taxes and Duties
                            (GCC Clause 20), will be deemed to be a material deviation.

                       21.4 A bid that is not substantially responsive will be rejected by the
                            Purchaser and may not subsequently be made responsive by the
                            Bidder by correction of the nonconformity.

                       21.5 The Purchaser may waive any minor informality, nonconformity, or
                            irregularity in a bid which does not constitute a material deviation,
                            provided such waiver does not prejudice or affect the relative


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                            ranking of any Bidder.

22. Conversion to     22.1 To facilitate evaluation and comparison, the Purchaser will convert
    Single                 all bid prices expressed in the various currencies in which they are
    Currency               payable to either:

                            (a)   the currency of the Purchaser‘s country at the selling
                                  exchange rate established for similar transactions by the
                                  Central Bank or a commercial bank in the Purchaser‘s
                                  country; or

                            (b)   a currency widely used in international trade, such as US
                                  dollars, at the selling rate of exchange published in the
                                  international press for the amount payable in foreign
                                  currency; and at the selling exchange rate established for
                                  similar transactions by the Central Bank in the Purchaser‘s
                                  country for the amount payable in the currency of the
                                  Purchaser‘s country.

                      22.2 The currency selected for converting bid prices to a common base
                           for the purpose of evaluation and the date and source of the selling
                           exchange rate are specified in the Bid Data Sheet.

23. Evaluation and    23.1 The Purchaser will evaluate and compare the bids that have been
    Comparison of          determined to be substantially responsive, pursuant to ITB Clause
    Bids                   21.

                      23.2 The Purchaser‘s evaluation of a bid will exclude and not take into
                           account:

                            (a)   any Purchaser country sales or other taxes that will be payable
                                  on the products offered from within the Purchaser‘s country,
                                  as per ITB Clause 10.2(b);

                            (b)   customs duties and other similar import taxes that will be
                                  payable on the products offered from abroad, as per ITB
                                  Clause 10.2(a).

                      23.3 The Purchaser‘s evaluation of bids will take into account both cost
                           and technical factors. A Bid Score (S) will be calculated for each
                           responsive bid using the following formula, which weights the
                           Evaluated Bid Price and the total Technical Points awarded to the
                           bid:
                                                    C min          T
                                                S        X           Y
                                                      C         T max

                            where
                            C    = Evaluated Bid Price



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                  Cmin = the lowest of all Evaluated Bid Prices
                  T    = the total Technical Points for the bid
                  Tmax = the maximum Technical Points awarded to any
                         responsive bid
                  X    = weight of the Price Score as specified in the Bid Data
                         Sheet
                  Y    = weight of the Technical Score as specified in the Bid Data
                         Sheet

                  The highest responsive Bid Score is eligible for contract award.

            23.4 The price comparison of bids shall be between the EXW price of
                 the products offered from within the Purchaser‘s country, in
                 accordance with ITB Clause 10.2(b), and the ―CIP point of entry‖
                 or ―CIP named place of destination‖ price of the products offered
                 from outside the Purchaser‘s country, in accordance with ITB
                 Clause 10.2(a). The Evaluated Bid Price for each responsive bid
                 will also include all Recurrent costs, the cost of inland delivery of
                 the Products, and the cost of all Services required in the Bidding
                 Documents. It will be determined using the following process:

                  (a)   Adjustment of the Bid Price and Recurrent Costs, as specified
                        in the Bid Data Sheet, for the cost of:

                        (i)     Delays in bid installation schedule within the maximum
                                period specified in the Bid Data Sheet beyond the
                                deliveries and installations specified in the Schedule of
                                Requirements. Delayed deliveries or installations within
                                this permissible range will result in an increase of the
                                EXW or CIP prices by the percentage specified in the
                                Bid Data Sheet for each week of delay.

                        (ii)    Deviations in bid payment schedule from the schedule
                                specified in the Special Conditions of Contract, if such
                                deviation is considered acceptable to the Purchaser, bid
                                prices will be increased by the amount of interest that
                                could otherwise be earned for any earlier payments
                                involved in the proposed schedule, as compared to
                                those stipulated in the Bidding Documents, at the
                                annual interest rate specified in the Bid Data Sheet.

                        (iii) Required products and services missing from the bid to be
                              estimated based on the highest equivalent prices from the other
                              responsive bids and added to the price of the bid in question.

                  (b)   The Evaluated Bid Price (C) is calculated as the sum of the
                        adjusted total Bid Price (P) and the Net Present Value of the
                        adjusted Recurrent Costs (R), using the following formula:



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          Bank of Zambia: Invitation to Bid for Unified Communications Solution


                                                              N       Rx
                                                       C  P 
                                                             x  1 1  I 
                                                                            x

                                  where
                                  P = total Bid Price, adjusted as per ITB Clauses 23.4(a)
                                        and 24.1
                                  I = interest rate for Net Present Value from the Bid Data
                                        Sheet
                                  Rx = total Recurrent Costs for year ‗x,‘ including
                                        adjustments as per ITB Clause 23.4(a)
                                  N = number of years of Recurrent Costs from ITB Clause
                                        10.2(d)
                                  x = index representing each of the N years, in turn

24. Domestic          24.1 If the Bid Data Sheet so specifies, the Purchaser will grant a margin
    Preference             of preference to products offered from within the Purchaser‘s
                           country. The CIP components representing products offered from
                           abroad, as listed on the Imported Products Price Schedule pursuant
                           to ITB Clause 10.2(a), shall be increased by the applicable import
                           tariff (custom duties and other import taxes) or fifteen (15) percent,
                           whichever is less. If duties vary from item to item within a
                           package, the appropriate tariff for each piece of equipment shall
                           apply. No preference shall be applied for any associated services or
                           works included in the bid.

                      24.2 No margin of preference will be granted for any other price
                           component and bidders will not be permitted or required to modify
                           the source of any products or services after bid opening as a
                           condition of contract award. Bidders quoting a pricing structure
                           other than that specified herein may have their bids rejected.

25. Contacting the    25.1 Any effort by the Bidder to influence the Purchaser in the process
    Purchaser              of evaluating bids and in decisions concerning award of the
                           contract will result in the rejection of the Bidder‘s bid.


                    F. Post Qualification and Award of Contract


26. Post              26.1 The Purchaser will determine at its own cost and to its satisfaction
    Qualification          whether the Bidder that is selected as having submitted the highest
                           evaluated responsive bid is qualified to perform the contract
                           satisfactorily, in accordance with ITB Clauses 12 and 13 and the
                           Technical Specifications.

                      26.2 The determination will take into account the Bidder‘s financial,
                           technical, production and support capabilities, as well as
                           confirmation of the Systems‘ claimed performance. It will be based


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          Bank of Zambia: Invitation to Bid for Unified Communications Solution


                            upon an examination of the documentary evidence of the Bidder‘s
                            qualifications and System specifications submitted by the Bidder,
                            pursuant to ITB Clauses 12 and 13, as well as other information as
                            the Purchaser deems necessary and appropriate. This
                            determination may include visits or interviews with the Bidder‘s
                            clients referenced in its bid, site inspections, performance or
                            functionality tests, and any other measures described in the Bid
                            Data Sheet and/or the Technical Specifications.

                      26.3 An affirmative post-qualification determination will be a
                           prerequisite for award of the contract to the highest evaluated
                           Bidder. A negative determination will result in rejection of the
                           Bidder‘s bid, in which event the Purchaser will proceed to the next
                           highest evaluated bid to make a similar determination of that
                           Bidder‘s capabilities to perform satisfactorily.

27. Award Criteria    27.1 Subject to ITB Clause 29, the Purchaser will award the contract to
                           the Bidder whose bid has been determined to be substantially
                           responsive and has been determined to have the highest bid score,
                           provided further that the Bidder is determined to be qualified to
                           perform the contract satisfactorily, pursuant to ITB Clause 26.

28. Purchaser’s       28.1 The Purchaser reserves the right at the time of contract award to
    Right to Vary          increase or decrease, by the percentage indicated in the Bid Data
    Quantities at          Sheet, the quantity of products and services originally specified in
    Time of Award          the Schedule of Requirements without any change in unit prices or
                           other terms and conditions.


29. Purchaser’s       29.1 The Purchaser reserves the right to accept or reject any bid, or to
    Right to               annul the bidding process and reject all bids at any time prior to
    Accept any Bid         contract award, without thereby incurring any liability to the
    and to Reject          affected Bidder or bidders.
    any or All Bids

30. Notification of   30.1 Prior to the expiration of the period of bid validity, the Purchaser
    Award                  will notify the successful Bidder in writing by registered letter, or by
                           cable to be subsequently confirmed in writing by registered letter,
                           that its bid has been accepted.

                      30.2 The notification of award will constitute the formation of the
                           contract.

                      30.3 Upon the successful Bidder‘s furnishing of the performance
                           security pursuant to ITB Clause 32, the Purchaser will promptly
                           notify each unsuccessful Bidder and will discharge its bid security,
                           pursuant to ITB Clause 14.

31. Signing of        31.1 At the same time as the Purchaser notifies the successful Bidder


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         Bank of Zambia: Invitation to Bid for Unified Communications Solution


   Contract                that its bid has been accepted, the Purchaser will send the Bidder
                           the Contract Form provided in the Bidding Documents,
                           incorporating all agreements between the parties.

                     31.2 Within thirty (30) days of receipt of the Contract Form, the
                          successful Bidder shall sign and date the contract and return it to
                          the Purchaser. By mutual agreement, the contract signature date
                          may be postponed by up to thirty (30) days.

32. Performance      32.1 Within thirty (30) days of the receipt of notification of award from
    Security              the Purchaser, the successful Bidder shall furnish the performance
                          security in accordance with the Conditions of Contract, using the
                          Performance Security Form provided in the Bidding Documents or
                          another form acceptable to the Purchaser.

                     32.2 Failure of the successful Bidder to comply with the requirements of
                          ITB Clause 31 or ITB Clause 32.1 shall constitute sufficient
                          grounds for the annulment of the award and forfeiture of the bid
                          security, in which event the Purchaser may make the award to the
                          next highest evaluated Bidder or call for new bids.




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                  Section III. Bid Data Sheet




                            Page 24 of 186
            Bank of Zambia: Invitation to Bid for Unified Communications Solution


                                     Bid Data Sheet

The following specific data for the products and services to be procured shall
complement, supplement, or amend the provisions in the Instructions to Bidders (ITB).
Whenever there is a conflict, the provisions herein shall prevail over those in the ITB.

                                    INTRODUCTION
 ITB 3.3                 Name of Project: Supply, Delivery, and Installation of Unified
                         Communications Solution.
 ITB 4.1                 Name of Purchaser: Bank of Zambia

 ITB 6.1                 Purchaser‘s address:

                         Director – Procurement & Maintenance Services
                         7th Floor Annex Building
                         Bank of Zambia
                         Bank Square
                         Cairo road
                         P.O. Box 30080
                         Lusaka 10101

                         Tel:    (260 1) 228895
                         Fax:    (260 1) 221648

 ITB 6.2                 Dates, times and places for the pre-bid meeting:

                         Wednesday, 19th November 2008 at 14:30 hours in the Procurement
                         and Maintenance Conference Room, 7th Floor, Annex Building of Bank
                          of Zambia Lusaka.


                               BID PRICES AND CURRENCY
 ITB 10.2(a)             Prices for products offered from abroad shall be quoted as:
                         CIP Lusaka International Airport.
 ITB 10.2(d)             The ―Maintenance Period‖ (N) for Recurrent Costs to be included in
                         the evaluation process shall be 3 years after the expiration of the
                         Warranty Period (which is as defined in GCC/SCC).

 ITB 11.2                The currency to be used for products and services offered from within
                         the Purchaser‘s country, and for inland transportation is: Zambian
                         Kwacha




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                     PREPARATION AND SUBMISSION OF BIDS
ITB 12.3(c)            Qualification requirements for bidders and any subcontractors are:

                        Organisations bidding for the supply of the Unified Communications
                        solution must be reputable with a respectable national, regional or
                        international presence. They must have a proven track record of
                        delivering, implementing and supporting similar applications. Financial
                        sector experience will be preferable.

ITB 13.3(b)             The qualification requirements for the proposed Information Systems
                        are:
                        The system must be able to handle the whole range of activities
                        associated with Unified Communications in the Bank of Zambia at its
                        Regional Office in Ndola. It should have been installed in several other
                        sites already.

ITB 14.1                The amount of bid security required is: at least 2 % of estimated costs.

ITB 15.1                The bid validity period shall be 180 days

ITB 16.1                Required number of copies of the bid: 1 original and 2 copies

ITB 16.3                The IFB title and number are: Supply, Delivery and Installation of
                        Unified Communications Solution - BOZ/CTC/ICT/04/2008

ITB 17.1                The address for bid submission is:

                                Director – Procurement and Maintenance Services
                                Bank of Zambia,
                                Cairo Road,
                                P.O. Box 30080
                                Lusaka

                        Deadline for bid submission: 14.30 hours local time on Thursday,
                        11th December 2008.
ITB 19.1
                        Time, date, and place for bid opening are: 14.30 hours local time on
                        Thursday, 11th December 2008.
                        .

                                7th Floor, Annexe Building
                                Bank of Zambia,
                                Cairo Road,
                                P.O. Box 30080
                                Lusaka




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                                     BID EVALUATION
ITB 22.2                The currency chosen for the purpose of converting to a common
                        currency is: United States Dollars (US$)

                        The source of exchange rate is: Bank of Zambia

                        The date of exchange rate determination is: Fourteen (14) days
                        before tender opening date.

ITB 23.3                The formula and weighting factors for Bid Scores are:
                            C min         T
                        S        X         Y
                              C         T max

                        X (weight of the Evaluated Bid Price Score) = 30%
                        Y (weight of the Technical Score) = 70%




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           Bank of Zambia: Invitation to Bid for Unified Communications Solution


ITB 23.3                The preferred technical features will be scored on a sliding scale from 0
                        to 100% of the points allocated, based on performance and features
                        relative to other responsive bids. The preferred features are grouped
                        into categories, and the Technical Score (T) for each bid is calculated
                        as a weighted sum of the total points awarded to the preferred features.
                        The formula for evaluating technical scores is typically the following:

                            05%    Supplier Profile
                            10%    Applications Systems Profile
                            50%    Analysis of Functional Requirements
                            10%    General Technical Requirements
                            05%    Infrastructure Requirements
                            10%    Business Support Requirements
                            10%    Implementation Approach and Services


                        The minimum acceptable technical score is 60%

                        Within workbook points are to be awarded as follows

                            1. For each essential (E) requirement
                                10 if fully met by a standard module
                                6 if only met with a standard module modified with low
                                   levels of complexity
                                4 if only met with an optional module
                                2 if only met with a standard module modified with high
                                   levels of complexity
                                0 if not met at all
                            2. For each required (R) requirement
                                8 if fully met by a standard module
                                4 if only met with a standard module modified with low
                                  levels of complexity
                                2 if only met with an optional module
                                1 if only met with a standard module modified with high
                                  levels of complexity
                                0 if not met at all
                            3. For each nice-to-have (N) requirement
                                5 if fully met by a standard module
                                3 if only met with a standard module modified with low
                                  levels of complexity
                                2 if only met with an optional module
                                1 if only met with a standard module modified with high
                                  levels of complexity
                                0 if not met at all

                        The total score is computed for each function and adjusted according
                        to the relative weights of each function.


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            Bank of Zambia: Invitation to Bid for Unified Communications Solution


                         The Evaluated Bid Price (C) is calculated as the sum of the adjusted
                         total Bid Price (P) and the Net Present Value of the adjusted Recurrent
                         Costs (R), using the following formula:

                                                                 N      Rx
                                                         C  P 
                                                               x  1 1  I 
                                                                              x

                                     where
                                     P = total Bid Price, adjusted as per ITB Clauses 23.4(a)
                                           and 24.1
                                     I = interest rate for Net Present Value from the Bid
                                           Data Sheet
                                     Rx = total Recurrent Costs for year ‗x,‘ including
                                           adjustments as per ITB Clause 23.4(a)
                                     N = number of years of Recurrent Costs from ITB
                                           Clause 10.2(d)
                                     x = index representing each of the N years, in turn

ITB 23.4(a)
                         The applicable bid price adjustments for evaluation purposes are as
                         follows:-

     (i)                 Installation (on completion of acceptance testing) can be offered up to
                         a maximum of 4 weeks beyond the schedule specified in the Schedule
                         of Requirements.

                         The percentage for adjustments for delayed installation is 0.5% of the
                         bid price per week up to a maximum of 10%.

     (ii)                The percentage adjustment for payment schedule deviations: Not
                         Applicable
ITB 23.4 (b)             Interest Rate (I) for net present value calculations of recurrent costs =
                         30% on local costs and 5% on foreign currency costs

ITB 24                   A margin of domestic preference will not apply

                                    CONTRACT AWARD
ITB 26                   Applicable post qualification measures are:
                          Demonstration of ability to meet the specifications contained in
                            Section IX;
                          Visits to 3 operational sites;
                          Availability of full documentation;
                          Trial of the software on the Bank of Zambia network.




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         Section IV. General Conditions of Contract




                            Page 30 of 186
          Bank of Zambia: Invitation to Bid for Unified Communications Solution


                                   Table of Clauses

A. Contract and Interpretation
      1. Definitions
      2. Application
      3. Country of Origin
      4. Standards
      5. Contract Amendments
      6. Joint Ventures
      7. Assignment
      8. Resolution of Disputes
      9. Governing Language
      10. Applicable Law
      11. Notices
      12. Supplier‘s Bid
      13. Secondary Contractual Agreements

B. Confidentiality and Property Rights
      14. Use of Contract Documents and Information
      15. Indemnification
      16. Software License Agreements

C. Payments, Guarantees and Liabilities
      17. Performance Security
      18. Payment
      19. Prices
      20. Taxes and Duties
      21. Delays in the Supplier‘s Performance
      22. Liquidated Damages
      23. Termination for Default
      24. Termination for Insolvency
      25. Termination for Convenience
      26. Force Majeure
      27. Limitation of Liability

D. Contract Execution
     28. Packing
     29. Delivery and Documents
     30. Insurance
     31. Transportation
     32. Implementation Services
     33. Inspections and Acceptance Tests
     34. Warranty
     35. Product Support
     36. Change Orders
     37. Purchaser‘s Obligations
     38. Supplier Obligations




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                           General Conditions of Contract

                           A. Contract and Interpretation

1. Definitions       1.1    In this Contract, the following terms shall be interpreted as
                            indicated:

                            (a)   ―The Contract‖ means the agreement entered into between
                                  the Purchaser and the Supplier, as recorded in the Contract
                                  Form signed by the parties, including all attachments and
                                  appendices thereto and all documents incorporated by
                                  reference therein.

                            (b)   ―The Contract Price‖ means the price payable to the Supplier
                                  under the Contract for the full and proper performance of all
                                  its contractual obligations. The extent to which the
                                  Recurrent Costs as identified in the Supplier‘s bid during the
                                  Maintenance Period are included in the Contract Price is
                                  specified in SCC.

                            (c)   ―GCC‖ means these General Conditions of Contract in
                                  Section IV.

                            (d)   ―SCC‖ means the Special Conditions of Contract in Section
                                  V.

                            (e)   ―The Purchaser‖ means the organisation purchasing the
                                  Information Systems, as named in SCC.

                            (f)   ―The Purchaser‘s country‖ is the country named in SCC.

                            (g)   ―The Supplier‖ means the firm or joint venture supplying the
                                  Information Systems under this Contract, as named in SCC.

                            (h)   ―Subcontractor‖ means any entity that is directly or indirectly
                                  subcontracted by the Supplier to deliver any Services or
                                  supply any Products, including supply of Products as a third
                                  party producer.

                            (i)   ―The Information Systems,‖ also called simply ―the Systems,‖
                                  means all of the Products to be installed, integrated and made
                                  operational, together with the Services to be delivered by the
                                  Supplier under the Contract.

                            (j)   ―The Services‖ means those services associated with the
                                  supply of the Systems, as defined in the Contract.

                            (k)   ―The Products‖ means all of the Equipment, Hardware,
                                  Software, supplies and consumable items that the Supplier is


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                        required to install or provide under the Contract, plus the
                        associated documentation.

                  (l)   ―Software‖ means instructions that cause data processing
                        systems to perform in a specific manner or execute specific
                        operations.

                  (m) ―Standard Software‖ means system and general purpose
                      Software. System Software includes the operating system,
                      communications, system and network management and utility
                      software. General purpose Software includes word
                      processing, spreadsheet, generic database management and
                      application development software.

                  (n)   ―Application Software‖ means business or technical Software,
                        either packaged or custom-developed using Standard
                        Software, formulated to interface with the users of the data
                        processing system.

                  (o)   ―Custom Software‖ means either Standard or Application
                        Software developed by the Supplier at the Purchaser‘s
                        expense under the Contract, including customisations made
                        to packaged Software.

                  (p)   ―Source Code‖ means the database structures, dictionaries,
                        definitions, program source files and any other symbolic
                        representations necessary for the compilation, execution and
                        subsequent maintenance of the Custom and/or Application
                        Software.

                  (q)   ―The Project Sites‖ means the place or places named in the
                        Schedule of Requirements for delivery and installation of the
                        Systems.

                  (r)   ―The Effective Date‖ means the date following contract
                        signing that the Contract enters into full force and effect with
                        respect to the scheduled Installation dates for the Systems, as
                        specified in the Schedule of Requirements, and upon
                        fulfilment of any and all additional conditions specified in the
                        SCC.

                  (s)   ―The Project Manager‖ means the duly authorised
                        Purchaser‘s representative named in SCC, who shall manage
                        and be responsible for fulfilment of the Purchaser‘s
                        obligations, pursuant to GCC Clause 37, and shall oversee the
                        Supplier‘s performance of the Contract.

                  (t)   ―The Supplier‘s Representative‖ means the duly authorised
                        representative of the Supplier, approved by the Purchaser to


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                        manage and be responsible for the Supplier‘s performance
                        under the Contract in accordance with GCC Clause 38.

                  (u)   ―The Project Plan‖ means the document to be developed by
                        the Supplier and approved by the Purchaser, pursuant to
                        GCC Clause 38 and SCC Clause 16, based on the
                        requirements of the Contract and the preliminary project plan
                        included in the Supplier‘s bid. Should the Project Plan
                        conflict with the Contract in any way, the relevant provisions
                        of the Contract shall prevail in each and every instance.

                  (v)   ―Installation‖ means the Supplier‘s written notification that
                        that the Systems (or a specific part thereof) have been
                        installed by the Supplier in accordance with Contract
                        requirements and the Project Plan, and are ready for
                        Acceptance testing.

                  (w) ―Acceptance‖ means the Purchaser‘s written certification
                      that, following Installation, the Systems (or a specific part
                      thereof) have been tested and verified as complete and/or
                      fully operational, in accordance with the Acceptance tests
                      defined in the Contract and Project Plan.

                  (x)   ―The Warranty Period‖ is the period specified in the GCC or
                        SCC, following Acceptance of the Systems, during which the
                        Supplier‘s Warranty obligations in respect of the Systems are
                        in force, pursuant to GCC Clause 34.

                  (y)   ―The Maintenance Period‖ is the number of years specified in
                        SCC for maintenance and support services for the Systems
                        under this Contract, as measured from the expiration of the
                        Warranty Period, and is used for evaluating the bids.

                  (a)   ―The Coverage Period‖ is the days of the week and the hours
                        on those days during which maintenance, operational and/or
                        technical support services must be available, as specified in
                        SCC, and is used to enable Suppliers to identify costs.

                  (aa) ―Intellectual Property Rights‖ means any and all copyright,
                       moral rights, trademark, patent, and other intellectual and
                       proprietary rights, title and interests, world-wide, whether
                       vested, contingent or future, including without limitation all
                       economic rights and all exclusive rights to reproduce, fix,
                       adapt, modify, translate, create derivative works from,
                       manufacture, introduce into circulation, publish, distribute,
                       sell, license, sublicense, transfer, rent, lease, transmit or
                       provide access electronically, broadcast, display, enter into
                       computer memory, or otherwise use any portion or copy, in
                       whole or in part, in any form, directly or indirectly, or to


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                                  authorise or assign others to do so.

                     (ab)     ―Day‖ means calendar day.

                     (ac) Integration: merging processes, functions and data between two or
                     more systems so the end result is a seamless and tight-knit singular
                     system.


2. Application       2.1    These General Conditions shall apply to the extent that they are
                            not superseded by provisions of other parts of the Contract.

3. Country of        3.1    All Products and Services supplied under the Contract shall have
   Origin                   their origin in the countries and territories eligible under the IBRD
                            Guidelines for Procurement Guidelines of the World Bank.

                     3.2    For purposes of this Clause, ―origin‖ means the place where the
                            Products were produced or from which the Services are supplied.
                            Products are produced when, through manufacturing, processing,
                            software development or substantial and major assembly or
                            integration of components, a commercially recognised product
                            results that is substantially different in basic characteristics or in
                            purpose or utility from its components. The origin of Products
                            and Services is distinct from the nationality of the Supplier.

4. Standards         4.1    The Systems supplied under this Contract shall conform to the
                            standards mentioned in the Technical Specifications, and, when no
                            applicable standard is mentioned, to the authoritative standards
                            appropriate to the Systems‘ country of origin. Such standards shall
                            be the latest issued by the relevant organisation.

5. Contract          5.1    Subject to GCC Clause 36, no variation in or modification of the
   Amendments               terms of the Contract shall be made except by written amendment
                            signed by the parties.

6. Joint Ventures    6.1    If the Supplier is a joint venture, all members of the joint venture
                            shall be jointly and severally liable for the fulfilment of the Contract
                            and shall designate one of the firms to act as the leader. The
                            constitution of the joint venture shall not be altered without the
                            prior written consent of the Purchaser.

7. Assignment        7.1    The Supplier shall notify the Purchaser in writing of its intent to
                            award subcontracts not already specified in the Bid, or change
                            subcontractors under this Contract. Such awards and changes must
                            comply with GCC Clause 3 and shall require the Purchaser‘s
                            written consent prior to execution thereof. Such notification, and
                            the Purchaser‘s consent or objection thereto, shall not relieve the
                            Supplier from any liability or obligation under the Contract. The
                            Supplier shall not assign, in whole or in part, its obligations to


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                            perform or right to receive payments under this Contract, except
                            with the Purchaser‘s prior written consent.

8. Resolution of      8.1   The Purchaser and the Supplier shall make every effort to resolve
   Disputes                 amicably by direct informal negotiation any disagreement or dispute
                            arising between them under or in connection with the Contract.

                      8.2   If, after thirty (30) days from the commencement of such informal
                            negotiations, the Purchaser and the Supplier have been unable to
                            resolve amicably a Contract dispute, either party may require that
                            the dispute be referred for resolution to the formal mechanisms
                            specified in SCC. These mechanisms may include, but are not
                            restricted to, conciliation mediated by a third party, adjudication in
                            an agreed national or international forum, and/or international
                            arbitration.

9. Governing          9.1   The Contract shall be written in the language specified in SCC.
   Language                 Subject to GCC Clause 10, the version of the Contract written in
                            the specified language shall govern its interpretation. All
                            correspondence and other documents pertaining to the Contract
                            which are exchanged by the parties shall be written in the same
                            language.

10. Applicable        10.1 The Contract shall be interpreted in accordance with the laws of
    Law                    the Purchaser‘s country, unless otherwise specified in SCC.

11. Notices           11.1 Any notice given by one party to the other pursuant to this
                           Contract shall be sent to the other party in writing or by cable,
                           telex, or facsimile and confirmed in writing to the other party‘s
                           address specified in SCC.

                      11.2 A notice shall be effective when delivered or on the notice‘s
                           effective date, whichever is later.

12. Supplier’s Bid    12.1 The Supplier‘s Bid shall form part of the Contract.

13. Secondary         13.1 Any additional contractual or liability agreements may be attached
    Contractual            to the Special Conditions of Contract by mutual, written agreement
    Agreements             of the Purchaser and the Supplier. If there is any conflict with the
                           GCC or SCC Clauses or the technical specifications, the GCC/SCC
                           Clauses shall prevail in each and every instance.


                      B. Confidentiality and Property Rights

14. Use of            14.1 The Supplier shall not, without the Purchaser‘s prior written
    Contract               consent, disclose the Contract, or any provision thereof, or any
    Documents              specification or information furnished by or on behalf of the
    and                    Purchaser in connection therewith, to any person other than a


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   Information               person employed by the Supplier in the performance of the
                             Contract. Disclosure to any such employed person shall be made
                             in confidence and shall extend only so far as may be necessary for
                             purposes of such performance.

                       14.2 Any document, other than the Contract itself, enumerated in GCC
                            Clause 14.1 shall remain the property of the Purchaser and all
                            copies thereof shall be returned to the Purchaser on termination of
                            the Contract, if so required by the Purchaser.

                       14.3 The Supplier shall not, without the Purchaser‘s prior written
                            consent, make use of any document or information enumerated in
                            GCC Clause 14.1 except for purposes of performing the Contract.

                       14.4 The Purchaser shall not, without the Supplier‘s prior written
                            consent, disclose any documents, data or other information
                            furnished by the Supplier in connection with the Contract, and
                            clearly identified in advance by the Supplier as being confidential,
                            to parties not directly involved in the project(s) covered by the
                            Contract, pursuant to GCC Clause 14.5.

                       14.5 The provisions of GCC Clause 14 shall survive termination of the
                            Contract for a period of one year thereafter, and shall not apply to
                            information which:

                             (a)   now or hereafter enters the public domain through no fault
                                   of that party;

                             (b)   can be proven to have been in possession of that party at the
                                   time of disclosure and which was not previously obtained,
                                   directly or indirectly, from the other party hereto; or

                             (c)   Otherwise lawfully becomes available to that party from a
                                   third party under no obligation of confidentiality.

15. Indemnification 15.1 The Supplier shall, at its own expense, defend and indemnify the
                         Purchaser against all third-party claims of infringement of
                         Intellectual Property Rights, including patent, trademark, copyright,
                         trade secret or industrial design rights arising from use of the
                         Products or any part thereof in the Purchaser‘s country.

                       15.2 The Supplier shall expeditiously extinguish any such claims and
                            shall have full rights to defend itself therefrom. If the Purchaser is
                            required to pay compensation to a third party resulting from such
                            infringement, the Supplier shall be fully responsible therefore,
                            including all expenses and court and legal fees.

                       15.3 The Purchaser will give notice to the Supplier of any such claim
                            without delay, shall provide reasonable assistance to the Supplier in


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                           disposing of the claim, and shall at no time admit to any liability for
                           or express any intent to settle the claim.

                     15.4 Indemnities shall not apply if any claim of infringement or
                          misappropriation:

                           (a)   is asserted by a parent, subsidiary or affiliate of the
                                 Purchaser‘s organisation;

                           (b)   is a direct result of a design mandated by the Purchaser‘s
                                 Technical Specifications and the possibility of such
                                 infringement was duly noted in the Supplier‘s Bid; or

                           (c)   Results from the Purchaser‘s alteration of the Products.

                     15.5 The Purchaser shall indemnify and defend the Supplier against all
                          third-party claims of infringement of Intellectual Property Rights,
                          including patent, trademark, copyright, trade secret or industrial
                          design rights arising from the use of any information or Software
                          provided to the Supplier by the Purchaser under the Contract.

16. Software         16.1 The Supplier hereby grants to Purchaser a fully paid-up,
    License               irrevocable, non-exclusive license throughout the territory of the
    Agreements            Purchaser‘s Country to access and use the Standard and
                          Application Software, including all inventions, designs and marks
                          embodied therein, which Software may be:

                           (a)   used or copied for use on or with the primary computer for
                                 which it was acquired, plus a backup computer if the primary
                                 is inoperative;

                           (b)   reproduced for safekeeping or backup purposes;

                           (c)   customised, adapted, or combined with other computer
                                 software, provided that derivative software incorporating any
                                 of the delivered, restricted computer software shall be subject
                                 to same restrictions set forth herein;

                           (d)   disclosed to and reproduced for use by support service
                                 suppliers or their subcontractors, subject to the same
                                 restrictions set forth in this Contract;

                           (e)   Used or copied for use on or transferred to a replacement
                                 computer.

                           (f)   subject to audit by the Supplier to verify compliance with
                                 these License Agreements.

                     16.2 The copyright in all documents, Standard Software and other


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                           materials containing data and information furnished to the
                           Purchaser by the Supplier shall remain vested in the Supplier or, if
                           they are furnished to the Purchaser by any third party including
                           subcontractors and original producers of Products furnished by the
                           Supplier under the Contract, the copyright in such materials shall
                           remain vested in such third party.

                     16.3 The Purchaser agrees to restrict use, copying or duplication
                          Software and related documentation in accordance with GCC
                          Clauses 16.1 and 16.2 and SCC, except that additional copies of
                          documentation may be made by the Purchaser for use within the
                          scope of the project for which this Contract was issued, in the
                          event that the Supplier is unable to deliver copies within 30 days
                          from receipt of an order.

                     16.4 The Purchaser‘s contractual rights to use the Software may not be
                          assigned, licensed, or otherwise transferred voluntarily without the
                          Supplier‘s prior written consent, except as otherwise provided for
                          in SCC Clause 9.


                    C. Payments, Guarantees and Liabilities

17. Performance      17.1 Within thirty (30) days of receipt of the notification of Contract
    Security              award, the successful Bidder shall furnish to the Purchaser the
                          performance security in the amount specified in SCC.

                     17.2 The proceeds of the performance security shall be payable to the
                          Purchaser as compensation for any loss resulting from the
                          Supplier‘s failure to complete its obligations under the Contract.
                          The Purchaser shall notify the Supplier in writing of its invocation
                          of its right to receive such compensation within 7 days, indicating
                          the contractual obligation(s) for which the Supplier is in default.

                     17.3 The performance security shall be denominated in the currency of
                          the Contract, or in a freely convertible currency acceptable to the
                          Purchaser and shall be in one of the following forms:

                           (a)   a bank guarantee or an irrevocable letter of credit issued by a
                                 reputable bank located in the Purchaser‘s country or abroad,
                                 acceptable to the Purchaser, in the form provided in the
                                 Bidding Documents or another form acceptable to the
                                 Purchaser; or

                           (b)   a certified cheque.

                     17.4 The performance security will be discharged by the Purchaser and
                          returned to the Supplier not later than thirty (30) days following the
                          date of written acceptance of all the Supplier‘s performance


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                               obligations under the Contract, as specified in SCC.

                         17.5 GCC Clause 17 shall not be invoked if the contractual default
                              condition has been referred for dispute resolution under the
                              provisions of GCC Clause 8.

18. Payment              18.1 The method and conditions of payment to be made to the Supplier
                              under this Contract shall be specified in SCC.

                         18.2 The Supplier‘s request(s) for payment shall be made to the
                              Purchaser in writing, accompanied by an invoice describing, as
                              appropriate, the Systems delivered, installed and accepted, and by
                              documents submitted pursuant to GCC Clause 29, and upon
                              fulfilment of other obligations stipulated in the Contract.

                         18.3 Payments shall be made promptly by the Purchaser, but in no case
                              later than sixty (60) days after submission of a valid invoice or claim
                              by the Supplier.

                         18.4 The currency or currencies in which payment is made to the
                              Supplier under this Contract shall be specified in SCC, subject to
                              the principle that payment for imported Products will be made in
                              the currency or currencies in which the payment has been
                              requested in the Supplier‘s bid.

                         18.5 Payment of the foreign currency portion of the Contract Price for
                              imported Products and Services shall be made to the Supplier
                              through an irrevocable letter of credit opened by an authorised
                              bank in the Supplier‘s country, and will be payable on presentation
                              to it of the appropriate documents. It is agreed that the letter of
                              credit will be subject to Article 10 of the last revision of Uniform
                              Customs and Practice for Documentary Credits, published by the
                              International Chamber of Commerce, Paris.

19. Prices               19.1 Prices charged by the Supplier for Systems installed and Services
                              performed under the Contract shall not be increased from the
                              prices quoted by the Supplier in its bid, with the exception of any
                              price adjustments authorised in GCC Clause 36, SCC or in the
                              Purchaser‘s request for bid validity extension.

20. Taxes and            20.1 A foreign Supplier shall be entirely responsible for all taxes, stamp
    Duties                    duties, license fees, and other such levies imposed outside the
                              Purchaser‘s country.

                         20.2 A local Supplier shall be entirely responsible for all taxes, duties,
                              license fees, etc., incurred until delivery of the Products and
                              Services to the Purchaser.

                         20.3 Furthermore, both foreign and local Suppliers are responsible for


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                            any taxes levied in connection with performances of Services
                            described in the SCC. If any rate of tax is increased or decreased
                            fourteen (14) days prior to the deadline for submission of bids, the
                            same shall be compensated to, or deducted from, payments due to
                            the Supplier as the case maybe.

21. Delays in the     21.1 Delivery and Installation of the Systems and Services shall be made
    Supplier’s             by the Supplier in accordance with the time schedule prescribed by
    Performance            the Purchaser in the Schedule of Requirements.

                      21.2 If at any time during performance of the Contract, the Supplier or
                           its subcontractor(s) should encounter conditions impeding timely
                           delivery or installation of the Systems or performance of Services,
                           the Supplier shall promptly notify the Purchaser in writing of the
                           fact of the delay, its likely duration and its cause(s). As soon as
                           practicable after receipt of the Supplier‘s notice, the Purchaser shall
                           evaluate the situation and may at its discretion extend the Supplier‘s
                           time for performance, with or without liquidated damages, in which
                           case the extension shall be ratified by the parties by amendment of
                           the Contract.

                      21.3 Except as provided under GCC Clause 26, a delay by the Supplier
                           in the performance of its delivery or installation obligations shall
                           render the Supplier liable to the imposition of liquidated damages
                           pursuant to GCC Clause 22, unless an extension of time is agreed
                           upon pursuant to GCC Clauses 21.2 or 36 without the application
                           of liquidated damages.

22. Liquidated        22.1 Subject to GCC Clause 26, if the Supplier fails to deliver or install
    Damages                any or all of the Systems or if any of the Systems fail to gain
                           Acceptance within the period(s) specified in the Contract, the
                           Purchaser shall, without prejudice to its other remedies under the
                           Contract, deduct from the Performance Security, as liquidated
                           damages, a sum equivalent to the percentage of the Contract price
                           specified in SCC for each week or part thereof of delay until
                           successful acceptance, up to a maximum deduction of the
                           percentage specified in SCC, subject to the provisions of Clause
                           22.2. Once the maximum is reached, the Purchaser may consider
                           termination of the Contract pursuant to GCC Clause 23.

                      22.2 If delivered or installed Products and/or Services cannot be put to
                           use without the uninstalled Products or undelivered Services, the
                           damages will be calculated using the total price of the Systems that
                           cannot be put to use.

23. Termination       23.1 The Purchaser, without prejudice to any other remedy for breach
    for Default            of Contract, by thirty (30) days advance written notice of default
                           sent to the Supplier, may terminate this Contract in whole or in
                           part:


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                            (a)   if the Supplier fails to deliver any or all of Products or to
                                  install any or all of the Systems within the period(s) specified
                                  in the Contract, or within any extension thereof granted by
                                  the Purchaser pursuant to GCC Clause 21; or

                            (b)   if the Supplier fails to perform any other significant
                                  obligation(s) under the Contract.

                      23.2 In the event the Purchaser terminates the Contract in whole or in
                           part, pursuant to GCC Clause 23.1, the Purchaser may procure,
                           upon such terms and in such manner as it deems appropriate,
                           Products similar to those uninstalled or Services similar to those
                           undelivered, and the Supplier shall be liable to the Purchaser for
                           any excess costs for those similar Products or Services. However,
                           the Supplier shall continue performance of the Contract to the
                           extent not terminated.

24. Termination       24.1 The Purchaser may at any time terminate the Contract by giving
    for Insolvency         written notice to the Supplier if the Supplier becomes bankrupt or
                           otherwise insolvent. In this event, termination will be without
                           compensation to the Supplier, provided that such termination will
                           not prejudice or affect any right of action or remedy which has
                           accrued or will accrue thereafter to the Purchaser.

25. Termination       25.1 The Purchaser may, by 60 day advance written notice sent to the
    for                    Supplier, terminate the Contract, in whole or in part, at any time for
    Convenience            its convenience. The notice of termination shall specify that
                           termination is for the Purchaser‘s convenience, the extent to which
                           performance of the Supplier under the Contract is terminated, and
                           the date upon which such termination becomes effective.

                      25.2 The Products that are complete and ready for shipment within
                           thirty (30) days after the Supplier‘s receipt of notice of termination
                           shall be accepted by the Purchaser at the Contract terms and prices.
                           For the remaining terminated Products and Services, the Purchaser
                           may elect:

                            (a)   to have any portion completed and delivered under mutually
                                  agreed terms and prices; and/or
                            (b)   to cancel the remainder and pay the Supplier an agreed
                                  amount for Products and Services partially completed or
                                  already procured.

                      25.3 The Purchaser shall not unreasonably terminate the Contract in
                           part if such termination would result in the Supplier being unable
                           to complete the remaining contractual obligations. The Purchaser
                           shall also not terminate the Contract in part if the non-performance
                           is due to the inability of the Purchaser to fulfil its contractual


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                            obligations.

26. Force Majeure     26.1 Notwithstanding the provisions of GCC Clauses 21, 22 and 23, the
                           Supplier shall not be liable for forfeiture of its performance
                           security, liquidated damages, or termination for default if and to the
                           extent that its delay in performance or other failure to perform its
                           obligations under the Contract is the result of an event of Force
                           Majeure.

                      26.2 For purposes of this clause, ―Force Majeure‖ means an event
                           beyond the control of the Supplier and not involving the Supplier‘s
                           fault or negligence and not foreseeable. Such events may include,
                           but are not restricted to, acts of the Purchaser in its sovereign
                           capacity, wars or revolutions, fires, floods, epidemics, quarantine
                           restrictions, and freight embargoes.

                      26.3 If a Force Majeure situation arises, the Supplier shall promptly
                           notify the Purchaser in writing of such condition and the cause
                           thereof. Unless otherwise directed by the Purchaser in writing, the
                           Supplier shall continue to perform its obligations under the
                           Contract as far as is reasonably practical, and shall seek all
                           reasonable alternative means for performance not prevented by the
                           Force Majeure event.

                      26.4 If the Supplier has made all reasonable efforts to obtain the
                           required export permit(s), including the exercise of due diligence in
                           determining the eligibility of the Systems for receipt of the
                           necessary export permits, but has failed, this shall be considered a
                           Force Majeure situation.

                      26.5 If an event of Force Majeure, other than as covered under GCC
                           Clause 26.4, continues for a period of one hundred and eighty (180)
                           days or more, the parties may, by mutual agreement, terminate the
                           Contract without either party incurring any further liabilities
                           towards the other with respect to the Contract, other than to effect
                           payment for Products already delivered or Services already
                           performed.

27. Limitation of     27.1 Except in cases of criminal negligence or wilful misconduct:
    Liability
                            (a)   the Supplier shall not be liable to the Purchaser, whether in
                                  the Contract or otherwise, for any indirect or consequential
                                  loss or damage, provided this exclusion shall not apply to any
                                  obligation of the Supplier to pay liquidated damages to the
                                  Purchaser; and

                            (b)   the aggregate liability of the Supplier to the Purchaser under
                                  the Contract shall not exceed the total Contract Price,
                                  provided that this limitation shall not apply to any obligation


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                                    of the Supplier to indemnify the Purchaser with respect to
                                    patent infringement.


                                  D. Contract Execution

28. Packing           28.1 The Supplier shall provide such packing of the Products as is
                           required to prevent their damage or deterioration during shipment.
                           The Supplier shall promptly repair or replace any Products that are
                           damaged in transit due to inadequate packing or related causes,
                           where such damage is not otherwise fully covered by insurance.
                           The packing, marking, and documentation within and outside the
                           packages shall also comply strictly with the requirements therefore
                           in SCC.

29. Delivery and      29.1 Delivery, Installation and Acceptance of the Systems shall be made
    Documents              by the Supplier in accordance with the schedule and at the Project
                           Sites specified in the Schedule of Requirements, which forms an
                           integral part of the Contract.

                      29.2 For purposes of the Contract, ―EXW, CIP‖ and other trade terms
                           used to describe the obligations of the parties shall have the
                           meanings assigned to them by the current edition of Incoterms,
                           published by the International Chamber of Commerce, Paris.

                      29.3 Early or partial deliveries require the explicit written consent of the
                           Purchaser, which consent shall not be unreasonably withheld.

                      29.4 For Products supplied from abroad (CIP Terms): Upon shipment,
                           the Supplier shall notify the Purchaser and the Insurance Company
                           by cable with the full details of the shipment, etc. The Supplier
                           shall promptly send the following documents to the Purchaser by
                           mail or courier, as appropriate, with a copy to the Insurance
                           Company:

                            (a)     two copies of the Supplier‘s invoice showing the Products‘
                                    description, quantity, unit price, and total amount;

                            (b)     usual transportation documents;

                            (c)     insurance certificate for CIP only; and

                            (d)     certificate(s) of origin.

                      29.5 For Products from within the Purchaser‘s country (EXW Terms):
                           Upon shipment, the Supplier shall notify the Purchaser and shall
                           promptly send the following documents to the Purchaser by mail
                           or courier, as appropriate:



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                             (a)   two copies of the Supplier‘s invoice showing the Products‘
                                   description, quantity, unit price, and total amount;

                             (b)   delivery note, railway receipt, or truck receipt; and

                             (c)   certificate(s) of origin.

                       29.6 The documents listed in GCC Clauses 29.4 or 29.5, as appropriate,
                            shall be received by the Purchaser at least one week before arrival
                            of the Products at the point of entry or delivery destination, as
                            appropriate, and, if not received on time, the Supplier will be
                            responsible for any consequent expenses.

30. Insurance          30.1 The Products supplied under the Contract shall be fully insured to
                            110% of their CIP or EXW value from shipment until receipt at
                            their final destination on an ―all risks‖ basis, in a freely convertible
                            currency, against loss or damage incidental to production or
                            acquisition, transportation, storage, and delivery. The Supplier shall
                            arrange and pay or otherwise provide for this insurance, which shall
                            name the Purchaser as beneficiary. Furthermore, if specified in the
                            SCC, the Supplier shall also be responsible for insurance coverage
                            till successful Acceptance of the Products.

31. Transportation     31.1 Transportation of the Products, including insurance and storage, to
                            the point of entry or the named place of destination in the
                            Purchaser‘s country, as specified in the Contract, shall be arranged
                            and paid for by the Supplier, and the cost thereof shall be included
                            in the Contract Price.

                       31.2 Transportation of Products from the delivery destination to the
                            place(s) of final installation, if different, shall be the responsibility
                            of the Purchaser unless otherwise specified in the SCC.

32. Implementation 32.1 The Supplier shall provide all Services specified in SCC and the
    Services            Technical Specifications in accordance with the highest standards
                        of professional competence and integrity. The Purchaser reserves
                        the right to require the replacement of any Supplier staff assigned
                        to work on the Purchaser‘s site by suitably qualified staff, in the
                        event that the staff concerned is determined to be incompetent or
                        loses the confidence of the Purchaser.

                       32.2 Prices charged by the Supplier for Services, if not included in the
                            Contract, shall be agreed upon in advance by the parties and shall
                            not exceed the prevailing rates charged by the Supplier to other
                            purchasers in the Purchaser‘s country for similar services.

33. Inspections        33.1 The Purchaser or its representative shall have the right to inspect
    and                     and/or test the Systems to confirm their conformity to the
    Acceptance              Contract specifications at point of delivery and/or at the final


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   Tests                     place(s) of Installation at no extra cost to the Purchaser.

                       33.2 Should any inspected or tested Systems fail to conform to the
                            Contract specifications or to pass the Acceptance tests as defined
                            jointly in the Project Plan, the Purchaser may reject the Systems,
                            and the Supplier shall either replace the rejected Systems or make
                            alterations as necessary to meet the specifications free of cost to the
                            Purchaser.

                       33.3 Acceptance of the Systems (or part thereof) shall be made at the
                            Installation sites specified in the Schedule of Requirements. At the
                            Purchaser‘s discretion, Acceptance tests will also be performed on
                            replacement products, upgrades and new version releases, and
                            products which are added or field-modified after Acceptance of the
                            Systems.

                       33.4 The Purchaser will develop and execute Acceptance test programs,
                            procedures and data, with all necessary and proper co-operation
                            from the Supplier, pursuant to GCC Clause 38. The Purchaser
                            shall provide the necessary input to the development of the
                            Acceptance testing portion of the Project Plan, pursuant to GCC
                            Clauses 37 and 38, within the number of days from the Effective
                            Date of the Contract specified in SCC. Acceptance tests and
                            success criteria will be defined to substantiate the standard of
                            performance stipulated in the Supplier‘s bid.

                       33.5 Acceptance testing of Systems shall commence within 30 days from
                            the date of Installation. Production use of Systems shall not
                            commence prior to the start of formal Acceptance testing.
                            Production use of a System for 60 consecutive days shall constitute
                            Acceptance, and shall be so documented by the Supplier. The
                            Purchaser shall certify its Acceptance of the System within 14 days
                            thereafter.

                       33.6 Nothing in GCC Clause 33 shall in any way release the Supplier
                            from any warranty or other obligations under this Contract or limit
                            the Purchaser‘s ability to seek other remedies as specified in the
                            Contract.


34. Warranty           34.1 The Supplier warrants that the Systems supplied under the Contract
                            are new, unused, of the latest appropriate design, and that they
                            incorporate all recent improvements in design and materials. The
                            Supplier also warrants that all Products form part of the producers‘
                            current product lines, have been previously released to the market,
                            and all non-custom software products have been in production use
                            for at least three months. The Supplier further warrants, for the
                            duration of the twelve month (12) Warranty Period commencing
                            from the date of acceptance of each product, that all Systems


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                  supplied under this Contract shall have no defect arising from
                  design or workmanship (except when the design is defined by the
                  Purchaser‘s specifications and the defect was duly noted in the
                  Supplier‘s bid) or from any act or omission of the Supplier, that
                  may develop under normal use of the supplied Systems in the
                  conditions prevailing in the Purchaser‘s country. Normal operating
                  environmental conditions are specified in the Contract. This
                  warranty excludes defects attributable to external factors beyond
                  the Supplier‘s control, including power supply fluctuations, or the
                  Purchaser‘s alterations, misuse or negligence in proper maintenance
                  of the Systems.

            34.2 The Purchaser shall promptly notify the Supplier in writing of any
                 claims arising under this warranty. Upon receipt of such notice, the
                 Supplier shall, within the warranty period and with all reasonable
                 speed, repair or replace the defective Systems, without costs to the
                 Purchaser other than, where applicable, the cost of inland delivery
                 of the repaired or replaced Systems from EXW or the CIP point of
                 entry to the Installation site. Replacement equipment shall be
                 covered under warranty for a three month period, or the time
                 remaining in the Warranty Period for the item replaced, whichever
                 is greater. The Warranty Period for replacement Software shall be
                 identical to the initial warranty period for the defective Software
                 unless otherwise specified in the SCC. The replaced Products shall
                 be the property of the Supplier.

            34.3 If the Supplier, having been notified, fails to remedy the defect(s)
                 within the period specified in SCC, the Purchaser may proceed to
                 take such reasonable remedial action as may be necessary, at the
                 Supplier‘s risk and expense and without prejudice to any other
                 rights which the Purchaser may have against the Supplier under the
                 Contract.

            34.4 During the Warranty Period, the Supplier will provide at no
                 additional cost to the Purchaser all Product and documentation
                 updates and new software version releases within 30 days of their
                 availability in the Purchaser‘s country, and no later than 12 months
                 after they are released in the country of origin of the Product.

            34.5 The Supplier hereby represents and warrants that the Software as
                 delivered does not and will not infringe any Intellectual Property
                 Rights held by any third party and that it has all necessary rights, or
                 at its sole expense shall have secured in writing all transfers of
                 rights and other consents necessary to make the assignments,
                 licenses and other transfers of Intellectual Property Rights and the
                 warranties set forth in the Contract, and for the Purchaser
                 exclusively to own or exercise all Intellectual Property Rights as
                 provided in the Contract. Without limitation, the Supplier shall
                 secure all necessary written agreements, consents and transfers of


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                            rights from its employees and other persons or entities whose
                            services are used for development of the Software.

                      34.6 Without prejudice to the warranties given for individual Products
                           or Services, the Supplier hereby warrants to the Purchaser that:

                            (a)   the Systems represent a complete, integrated solution to the
                                  Purchaser‘s requirements as set forth in the Technical
                                  Specifications and will provide the functionality and
                                  performance set forth therein. The Supplier shall accept
                                  responsibility for the successful interoperation and integration
                                  in accordance with the requirements of the Technical
                                  Specifications, of all Products provided under the Contract;

                            (b)   The Systems‘ specifications, capabilities and performance
                                  characteristics are as stated in the Supplier‘s Bid and Product
                                  documentation;

                            (c)   All modifications to the Products will be at a minimum
                                  uniform with those given to other users in the Purchaser‘s
                                  country, except for those designed specifically to fulfil the
                                  Purchaser‘s requirements.

                            (d)   The Supplier will offer all possible assistance to the Purchaser
                                  to seek warranty services or remedial action from
                                  subcontracted third party producers or licensers of Products
                                  included in the Systems. The Supplier will make all
                                  reasonable and necessary efforts to correct defects in the
                                  Systems that constitute significant deviations from the
                                  Technical Specifications and/or Supplier performance claims.

35. Product           35.1 For Products still to be delivered, the Supplier will offer to the
    Support                Purchaser newer versions based on latest appropriate technology
                           and having equal or better performance or functionality at the same
                           or lesser unit prices, cost reductions, support and facilities which
                           are offered to other clients of the Supplier in the Purchaser‘s
                           country, pursuant to GCC Clause 36.1.

                      35.2 The Supplier shall provide new software version releases and
                           documentation within 30 days of their availability in the Purchaser‘s
                           country, and no later than 12 months after they are released in the
                           country of origin of the Product, and technical support Services if
                           so specified in SCC. In no case will the prices or yearly percentage
                           price increases for these Products and Services exceed those quoted
                           by the Supplier in the Recurrent Costs Form in its bid.

                      35.3 The Purchaser shall implement software updates and new version
                           releases within 18 months of receipt of a production-ready copy
                           thereof, provided that the new release does not adversely affect


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                           Systems‘ operation or performance, or require extensive reworking
                           of the Systems. In cases where the new version release adversely
                           affects the Systems performance, the period for implementation of
                           the new version shall be suitably extended and the Supplier shall
                           continue to support and maintain the version currently in
                           production for as long as necessary to properly implement the new
                           version. In no case shall the Supplier cease to support or maintain
                           a version of software less than 24 months from the date the
                           Purchaser receives a production-ready copy of a subsequent
                           version.

36. Change Orders    36.1 The Purchaser may at any time, by a written order given to the
                          Supplier pursuant to GCC Clause 11, make changes within the
                          general scope of the Contract in any one or more of the following:

                           (a)   Designs or specifications for Services or for Systems that are
                                 to be integrated, developed or customised specifically for the
                                 Purchaser;

                           (b)   the method of shipment and/or schedule for and/or place of
                                 delivery;

                           (c)   the schedule for Installation or Acceptance;

                           (d)   the Services to be provided by the Supplier; and/or

                           (e)   the substitution of new Products and Services from the
                                 Supplier. When such substitution is requested by the
                                 Supplier, the Purchaser shall notify the Supplier in writing
                                 within 30 days of its decision to accept or reject the proposed
                                 Change Order.

                     36.2 If any such change causes an increase or decrease in the cost of, or
                          the time required for, the Supplier‘s performance of any provisions
                          under the Contract, an equitable adjustment shall be made in the
                          Contract Price or delivery schedule, or both, and the Contract shall
                          accordingly be amended. Any claims by the Supplier for
                          adjustment under this clause must be asserted within thirty (30)
                          days from the date of the Supplier‘s receipt of the Purchaser‘s
                          change order. If the parties cannot agree on an equitable
                          adjustment, the Change Order will not be implemented; however
                          this provision does not limit the rights of either party under GCC
                          Clause 8.

                     36.3 The parties will agree during development of the Project Plan to a
                          time period prior to the scheduled date for Acceptance, after which
                          all specifications shall be frozen. Any Change Order generated
                          after this time will be dealt with after Acceptance.



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37. Purchaser’s       37.1 The Purchaser will appoint a Project Manager (and a deputy as the
    Obligations            case maybe) responsible for managing the project, with the
                           authority to accept or reject all deliverables and to be the primary
                           contact for the Supplier‘s Representative. The Project Manager will
                           officially record all delays and problems, and forward them to the
                           Supplier within two weeks of discovery of such problems.

                      37.2 The Purchaser shall be responsible for timely provision of all
                           resources, facilities, equipment access, and information necessary
                           for the completion of project implementation, as identified in the
                           agreed and finalised Project Plan, except where provision thereof is
                           explicitly identified in the Contract as being the responsibility of the
                           Supplier. Delay by the Purchaser may result in an appropriate
                           extension of the project Installation and/or Acceptance schedules,
                           at the Supplier‘s discretion.

                      37.3 The Purchaser will designate appropriate staff for the training
                           courses to be given by the Supplier, and shall make all appropriate
                           logistical arrangements therefore in accordance with the Project
                           Plan.

                      37.4 The Purchaser is responsible for performing and safely storing
                           timely and regular backups of its data and Software in accordance
                           with accepted data management principles, except where such
                           responsibility is clearly assigned to the Supplier elsewhere in the
                           Contract.

38. Supplier          38.1 The Supplier will abide by the job safety, insurance, customs and
    Obligations            immigration measures prevalent and laws in force in the
                           Purchaser‘s country, and will indemnify the Purchaser from all
                           demands or responsibilities arising from accidents or loss of life,
                           the cause of which is the Supplier‘s negligence. The Supplier will
                           pay all indemnities arising from such incidents and will not hold the
                           Purchaser responsible or obligated.

                      38.2 The Supplier is responsible for, and obligated to conduct all
                           contracted activities with due care and diligence, in accordance with
                           the Contract and using state-of-the-art methods and economic
                           principles, and exercising all reasonable means to achieve the
                           performance specified in the Contract.

                      38.3 The Supplier is obliged to work closely with the Purchaser‘s Project
                           Manager and staff, act within its own authority, and abide by
                           directives issued by the Purchaser that are consistent with the terms
                           of the Contract. The Supplier is responsible for managing the
                           activities of its personnel and any sub-contracted personnel, and
                           will hold itself responsible for any misdemeanours.



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            38.4 The Supplier shall appoint an experienced Representative to
                 manage its performance of the Contract within 30 days from
                 Contract signature. The Representative shall be authorised to
                 accept orders and notices on behalf of the Supplier, and to generate
                 notices and commit the Supplier to specific courses of action
                 within the scope of the Contract. The Representative may be
                 replaced only with the prior written consent of the Purchaser.

            38.5 The Supplier shall develop the final Project Plan based on Contract
                 requirements, to be submitted to the Purchaser for review and
                 approval within the number of days specified in SCC from the
                 Effective Date of the Contract, with all reasonable and necessary
                 input from the Purchaser pursuant to GCC Clause 37.

            38.6 The Supplier shall complete Delivery, Installation and Acceptance
                 of the Systems in accordance with Contract requirements (as may
                 be further elaborated in SCC and the Project Plan), or such
                 schedule and specification changes as the Supplier may be entitled
                 to, pursuant to GCC Clause 36.




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          Section V. Special Conditions of Contract




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                                   Table of Clauses


A. Common Conditions
     1. Definitions (GCC Clause 1)
     2. Resolution of Disputes (GCC Clause 8)
     3. Governing Language (GCC Clause 9)
     4. Notices (GCC Clause 11)
     5. Performance Security (GCC Clause 17)
     6. Payment (GCC Clause 18)
     7. Liquidated Damages (GCC Clause 22)
     8. Delivery and Documents (GCC Clause 29)

B. Specific Conditions
      9. Ownership Rights for Custom Software and Documentation (GCC
          Clause 16)
      10. Implementation Services (GCC Clauses 32 and 35)
      11. Acceptance Tests (GCC Clause 33)
      12. Warranty (GCC Clause 34)
      13. Hardware Maintenance and Support (GCC Clause 35)
      14. Change Orders for Software (GCC Clause 36)
      15. Purchaser‘s Obligations (GCC Clause 37)
      16. Supplier Obligations (GCC Clause 38)
      17. Employees




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                            Special Conditions of Contract


The following Special Conditions of Contract shall supplement or amend the General
Conditions of Contract (GCC). Whenever there is a conflict, the provisions herein shall
prevail over those in the General Conditions of Contract. The corresponding GCC
clause number is indicated in parentheses.


1.   Definitions (GCC Clause 1)

     GCC 1.1(b)—Contract Price. The Products and Services identified in the
     Recurrent Costs Form in the Supplier‘s bid are included in the Contract Price in
     their entirety.

     GCC 1.1(e)—The Purchaser is: Bank of Zambia.

     GCC 1.1(f)—The Purchaser‘s country is: Zambia

     GCC 1.1(g)—The Supplier is: [name]

     In the case of a bid submitted by a joint venture of two or more firms as Partners,
     the ―Supplier‖ is the Partner assuming overall responsibility for the Contract and
     designated the ―Partner in Charge.‖

     ―Partners‖ are all parties to the joint venture agreement(s) with the Supplier,
     whereby the parties thereto are jointly and severally liable for performance of the
     Contract, and the duly authorised Partner in Charge may bind, incur liabilities and
     receive instructions for and on behalf of all Partners. Changes in partnership
     agreement(s) must comply with GCC Clause 3 and shall require the Purchaser‘s
     written consent prior to execution thereof. Such notification, and the Purchaser‘s
     consent or objection thereto, shall not relieve the Supplier from any liability or
     obligation under the Contract.

           The Partners are:         1)
                                     2)
                                     3)

     GCC 1.1(s)—The Purchaser‘s Project Manager is: Assistant Director – Information
     & Communications Technology Operations.

     GCC 1.1(x)—The Warranty Period is 12 months from the date of Acceptance of
     the Systems.

     GCC 1.1(y)—The Maintenance Period is: 3 years following the expiration of the
     Systems‘ Acceptance.

     GCC 1.1(a)—The Coverage Period is: Monday to Friday from 8.00 – 12.30 hours
     and 14.00 – 17.00 hors.


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2.   Resolution of Disputes (GCC Clause 8)

     GCC 8.3—The dispute resolution mechanism to be applied pursuant to GCC
     Clause 8.2 shall be as follows:

     2.1   In the case of a dispute between the Purchaser and the Supplier, the dispute
           shall be settled by arbitration in accordance with the provisions of the United
           Nations Commission on International Trade Law (UNCITRAL) Arbitration
           Rules. The place of arbitration shall be LUSAKA, ZAMBIA

     2.2   In the case of a dispute between the Purchaser and the Supplier which is
           from within the Purchaser‘s country, the dispute shall be referred to
           adjudication or arbitration in accordance with the laws of the Purchaser‘s
           country.

3.   Governing Language (GCC Clause 9)

     GCC 9.1—The Governing Language for all communications and technical
     documentation shall be: English

4.   Notices (GCC Clause 11)

     GCC 11.1—
     Purchaser‘s address for notice purposes: Bank of Zambia Bank Square, Cairo Road,
     P.O. Box 30080, Lusaka 10101, Zambia.
     Supplier‘s address for notice purposes: [address].

5.   Performance Security (GCC Clause 17)

     GCC 17.1—The initial amount of performance security shall be as follows: 10%
     percent of the total Bid Price, excluding Recurrent Costs. After Acceptance of the
     Information Systems in their entirety, the Performance Security shall be reduced to
     6% percent of the Bid Price for the duration of the Warranty Period, to cover the
     Supplier‘s warranty obligations pursuant to GCC Clause 34.

     GCC 17.4—The Performance Security shall be further reduced to 10% percent of
     the total Recurrent Costs (as indicated in the Recurrent Costs Form and including
     the maximum annual percentage price increases quoted thereon), after successful
     Acceptance. The Performance Security shall be discharged in full and the
     associated document returned to the Supplier upon completion of all contractual
     obligations for the Maintenance Period or, in the event of the Purchaser‘s
     termination of the entire Contract for its convenience, within 60 days of the
     effective date of such termination.


            Notes on Performance Security for Information Systems Procurements

      The amount of performance security may be varied by type of procurement, and there


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      may be a reduction after expiration of the Warranty Period. A further reduction may be
      applied after all systems have been accepted.

             Project Phase           Amount                 Turnkey         Intermediate   Primarily
                                      Basis                Installation      Complexity    Hardware
                                                         (two stage only)
      During installation and       Bid Price                 10%                8%           6%
      acceptance
      During the warranty           Bid Price                  6%                5%           3%
      period
      During the maintenance        Recurrent                 10%                8%           6%
      period                        Costs
      (when included in the
      Contract)



6.   Payment (GCC Clause 18)

     6.1   Locally supplied Products and Services shall be paid in: Zambian Kwacha

     6.2   The payment schedule to be observed in paying the Supplier for the
           Information Systems, except for Recurrent Costs during the Maintenance
           Period, is as follows. Payment will be made within 30 days of submission of
           valid claims and/or invoices.

           (i)    Advance Payment. 10% of the Contract Price, exclusive of all
                  Recurrent Costs, shall be paid within thirty (30) days of the Effective
                  Date of the Contract, on submission of claim together with evidence of
                  export authorisation and a bank guarantee for the equivalent amount
                  valid until the Systems are delivered, installed and accepted.

           (ii)   Products, except for Application Software. If multiple sites or systems
                  are being installed or accepted, then payments will be made on a pro-
                  rata basis. 70% of the Contract Price therefore against installation of
                  the System. 10% of the Contract Price therefore against Acceptance of
                  the Product(s).

           (iii) Application Software (per module, function or package). 50% of the
                 Contract Price therefore, after installation; 30% of the Contract Price
                 therefore, after Acceptance of the Software.

           (iv) Services, except for Recurrent Services during the Maintenance Period.
                80% of the Contract Price therefore paid monthly in arrears, on
                submission and Purchaser‘s approval of invoices.




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           (v)    Training. 30% at commencement of the full program. 50% paid
                  monthly in arrears, on submission and approval of appropriate invoices.
                  Payment to be made within 30 days of the approval of invoices.

           (vi) Complete Systems Integration. 10% of the Contract Price, exclusive of
                all Recurrent Costs, as final payment against Acceptance of the
                Information Systems as a complete, integrated system and/or network.

     6.3   The payment schedule to be observed in paying the Supplier for Recurrent
           Costs during the Maintenance Period, is as follows. Payment will be made
           within 30 days of submission of valid claims and/or invoices.

           (i)    Products and Spare Parts. 80% of the Recurrent Costs therefore
                  against shipping documents, in accordance with GCC Clause 29. 20%
                  of the Recurrent Costs therefore against Acceptance of the products.

           (ii)   Services. 100% paid monthly in arrears, on submission and Purchaser‘s
                  approval of invoices.

7.   Liquidated Damages (GCC Clause 22)

     GCC 22.1—Applicable rate: 0.5%. Maximum deduction: 10%

8.   Delivery and Documents (GCC Clause 29)

       None


                                B. Specific Conditions


9.   Ownership Rights for Custom Software and Documentation (GCC Clause
     16)
     9.1 The Supplier hereby assigns and transfers to the Purchaser all Intellectual
         Property Rights in the Custom Software, including all writings, designs,
         algorithms and programming documentation made, conceived, reduced to
         practice authorised by the Supplier or its employees during performance of
         the Contract, or with information, materials or facilities furnished by the
         Purchaser. In the event that, by the operation of law, the Supplier is deemed
         to have retained rights in any portion of the Custom Software, the Supplier
         grants to the Purchaser an irrevocable world-wide license thereto.

     9.2   The Supplier shall have the right to prepare derivative works based on the
           Custom Software or other such custom-developed materials, and to market,
           sublicense and distribute copies of such derivative works.

     9.3   The Supplier shall relinquish to the Purchaser the Custom Software Source
           Code within 15 days from the date of Acceptance of the Systems under
           consideration. The Supplier represents and warrants to Purchaser that:


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            (a)   the Source Code supplied to the Purchaser shall at all times be a
                  complete, accurate, and up-to-date copy corresponding exactly to the
                  current production release of the Software; and

            (b)   the Source Code shall contain all information in human readable form
                  necessary to enable a reasonably skilled programmer or analyst to
                  maintain and/or enhance the Software, and without prejudice to the
                  generality of the foregoing, that the Source Code and related
                  documentation shall contain all listings of programmers‘ comments,
                  data and process models, logic manuals, and flowcharts.

      9.4   Upon receipt of the Source Code the Purchaser shall:

            (a)   use the Source Code solely for the purposes of maintaining and/or
                  enhancing the Programs;

            (b)   limit access to the Source Code to those of its employees, agents,
                  contractors, or sub-contractors who either have a need to know or who
                  are directly engaged in the maintenance and/or enhancement of the
                  programs;

            (c)   not assign, transfer, sell, lease, rent, charge or otherwise deal in or
                  encumber the Source Code nor use the same on behalf of or the benefit
                  of any other party, unless such is within the overall scope of the project;
                  and

            (d)   without prejudice to the generality of the foregoing, shall take all such
                  other steps as shall from time to time be necessary to protect the
                  confidential information and intellectual property rights of the Supplier
                  in the Source Code and to ensure the compliance with the provisions of
                  GCC Clause 16 by its employees, agents, contractors and
                  subcontractors.

10.   Implementation Services (GCC Clauses 32 and 35)

      10.1 The Supplier shall provide Services for Installation, project planning and
           implementation, training and Acceptance testing as required by the Contract
           for the prices quoted in its bid and included in the Contract Price, as follows:

            (a)   Performance of on-site Installation of the supplied Systems at all places
                  of final installation specified in the Schedule of Requirements. The
                  Supplier is responsible for all unpacking, assembling, wiring,
                  installation, cabling between equipment units and components, and
                  connections to power supplies. The Supplier will test all System‘s
                  operations and perform all necessary set-up, configuration and
                  customisation for successful operation of the Systems at all Installation
                  sites, in accordance with Contract requirements;



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     (b)   For each of the Systems installed, the Supplier is required to train the
           designated Purchaser‘s technical and end-user staff to enable them to
           effectively manage and use the Systems, as specified in the Technical
           Specifications. The training and accompanying materials shall be
           provided in the language specified in SCC Clause 3 or the Technical
           Specifications. The Supplier shall provide a detailed operations and
           user‘s manual for each appropriate unit of the supplied Systems;

     (c)   On-site technical support and service obligations during the Coverage
           Period for Acceptance test support and for 6 months from the date of
           System Acceptance at the Purchaser‘s Installation site(s), and as
           required by the Technical Specifications;

     (d)   On-site operational support for ―turnkey‖ System implementation
           and/or network management and operation obligations, during the
           Coverage Period for [number of months for operational support]
           months from the date of System Acceptance at the Purchaser‘s site(s),
           as specified in the Technical Specifications; and

     (e)   Other service obligations as required by the Contract, including:
           Acceptance testing obligations pursuant to GCC Clause 33 and SCC
           Clause 11, Project Planning obligations pursuant to GCC Clause 38 and
           SCC Clause 16, and as specified in the Technical Specifications.

10.2 The Supplier will provide the following for Custom and Application
     Software:

     (a)   Details of functional and design specifications for Custom Software for
           the Purchaser‘s review and approval, within the time periods allocated
           therefore in the Project Plan. Such specifications shall define the
           standards of performance and functionality of the Custom Software to
           be measured during Acceptance testing.

     (b)   Installation, training and assistance to Purchaser‘s staff in the
           Acceptance testing of Custom and Application Software for a
           minimum period of one month for each automated business function
           (module) or software package.

     (c)   Technical and user documentation to enable the Purchaser to use and
           administer the software and databases, and, if it so elects, to develop
           additional reports using the existing databases.

     (d)   If so specified in the Technical Specifications, error free conversion
           services for existing automated records, consistent with the quality of
           the original data, and within the specified time frame.

10.3 Software Support




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           The Supplier shall provide technical support Services for all Standard and
           Application Software for the Maintenance Period. As may be further
           elaborated in the Technical Specifications, maintenance and support services
           for all Standard and Application Software shall include the following:
           (a) commencement of on-line diagnostics and ―debugging‖ support within
                  2 hours of Purchaser notification and completion of corrective action
                  within 8 hours of such notification;

           (b)   telephone hot-line support in English for the Coverage Period with a 4
                 hour maximum response time; and

           (c)   emergency ―per-call,‖ on-site service available within 2 days from
                 receipt the Purchaser‘s request.


11.   Acceptance Tests (GCC Clause 33)

GCC 0.4 The Purchaser will provide the necessary input to the Supplier for
development of the Acceptance testing portion of the Project Plan within 30 days from
the Effective Date of the Contract.

      11.1 The Purchaser, with full co-operation and assistance from the Supplier, shall
           conduct formal Acceptance tests on the installed Systems to verify their
           conformance with the Contract requirements. The Acceptance tests defined
           in the Technical Specifications and/or the agreed and final Project Plan shall
           establish a standard of performance which must be met before the Systems
           are Accepted by the Purchaser. Written certification of Acceptance shall be
           issued by the Purchaser only after successful completion of the Acceptance
           tests, and the Purchaser shall not make payment for the Systems until after
           Acceptance. Acceptance testing shall be subject to the following provisions:

           (a)   The Project Plan shall group appropriate components of the Systems
                 together for the purposes of Acceptance testing, and shall schedule
                 them for Installation at the same time.

           (b)   Acceptance testing for a System shall end when the System has met the
                 standard(s) of performance defined in the Technical Specifications
                 and/or the Project Plan for a period of 30 consecutive days.

           (c)   Within two weeks from the end of the initial Acceptance test, the
                 Purchaser‘s Project Manager shall either certify Acceptance of the
                 System under test, thereby formally commencing its Warranty Period,
                 or provide a written description of the deficiencies that must be
                 rectified before the System can be accepted. Failure to provide such
                 documentation will, by default, constitute Acceptance and shall be so
                 documented by the Supplier.




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           (d)   If the System fails to meet the standard(s) of performance after 15 days
                 from the start of Acceptance testing, the Purchaser may, at its option,
                 request a replacement or correction of deficiencies, or terminate the
                 Contract for Default and/or return the System for appropriate credits.

           (e)   Unsatisfactory performance, interconnectivity or integration between
                 software packages, computer systems and/or with workstations may
                 result in the Purchaser‘s rejection of part or all of the System under
                 Acceptance testing.

           (f)   The duration of Acceptance testing shall not exceed three (3) months
                 from the date of commencement or the date when all corrections are
                 made by the Supplier, whichever is later.

      11.2 Tests of Custom and Application Software may be conducted on the
           premises of the Supplier or its Partner(s) or Subcontractor(s), in which case
           all reasonable facilities, documentation, information and assistance shall be
           furnished to the Purchaser for up to one week at no additional charge.

      11.3 Custom developed or customised Application Software will be subjected to a full
           and comprehensive Acceptance test for each business or technical function
           to be automated (module). The Supplier is required to give at least 30 days
           written notification to the Purchase prior to the commencement of the test
           for the module under consideration, to enable the Purchaser to schedule the
           required resources. Any discovered ―bugs‖ or problems will be corrected
           expeditiously by the Supplier, and no later than one month after formal
           notification of the problem.

12.   Warranty (GCC Clause 34)

      GCC 0.2The period for correction of defects is: 12 months

           12.1 The Supplier warrants that there is no intention of discontinuing
                production of the Products to be supplied under the Contract within 36
                months following Contract signature. In the event that the Supplier
                intends to discontinue production of any Product after this period, the
                Supplier shall notify the Purchaser 90 days in advance of such
                discontinuance to permit the Purchaser, at its option, to procure the
                necessary quantities of the Product, or require that the Supplier propose
                the contractual substitution of a newer, compatible and functionally
                equivalent Product, in accordance with the provisions of GCC Clause
                36.1. Nothing in SCC Clause 12.1 shall in any way release the Supplier
                from any warranty, maintenance or support obligations under this
                Contract or limit the Purchaser‘s ability to seek other remedies as
                specified in the Contract.

           12.2 Without limitation, the Supplier warrants that it shall secure all
                necessary written agreements, consents and transfers of rights from its



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                  employees and other persons or entities whose services are used for the
                  development of Custom Software, including a written agreement with
                  employees that all Custom Software created under the Contract fall
                  within the scope of their employment duties, and that all Intellectual
                  Property Rights in such Custom Software are fully transferable to the
                  Purchaser.

13.   Hardware Maintenance and Support (GCC Clause 35)

      The Supplier shall provide hardware maintenance Services for all equipment
      supplied under the Contract, and which shall be the subject of a separate contract.

14.   Change Orders for Software (GCC Clause 36)

      14.1 The Supplier agrees to design and program additional reports and features to
           Custom or Application Software packages at a price and schedule to be
           agreed with the Purchaser by means of a Change Order. The rates for
           Supplier technical staff responsible for the additional effort shall be
           computed at market rates prevalent in the Purchaser‘s country

      14.2 Change Orders for Custom or Application Software enhancements requested
           by the Purchaser during Acceptance testing in excess of the Requirements of
           the Bidding Documents, will not delay or be added into the Acceptance test
           process unless both parties agree in writing to a revised schedule, price
           and/or Project Plan by means of a Change Order.

15.   Purchaser’s Obligations (GCC Clause 37)

      15.1 The Purchaser‘s Project Manager is: Assistant Director – Information and
           Communications Technology Operations

      15.2 The Purchaser shall be solely responsible for the preparation and
           maintenance of the equipment sites in compliance with the environmental
           specifications defined by the Supplier. The Project Manager will designate
           final installation sites at least 30 days before the scheduled Installation date,
           to allow the Supplier to perform a site inspection to verify the adequacy of
           site preparation before Installation of the equipment.


16.   Supplier Obligations (GCC Clause 38)

      16.1 The Supplier shall develop a final Project Plan within 15 days from the
           Effective Date of the Contract. The Project Plan shall include the following:

            (a)   definition of project implementation tasks, and identification of all
                  major Installation, Acceptance and Service deliverables and milestones;

            (b)   a detailed, fully integrated project schedule covering Installation,
                  Acceptance, Training and delivery of other Services, and including a


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                 graphical representation of task duration and interdependencies (e.g., a
                 GANTT or PERT chart);

           (c)   organisation of Supplier and Purchaser project implementation and
                 operational support teams, including identification of specific staff
                 resources, timings and their estimated workloads;

           (d)   elaboration of a detailed Training Program outlining course contents
                 and minimum qualifications for participants of each training course;

           (e)   elaboration of a detailed Acceptance test plan, including identification
                 of the Systems to be tested, specific tests and processes to be
                 performed, and the respective testing schedules;

           (f)   procedures for document and specification review and approval and for
                 change order management;

           (g)   identification and scheduling of the specific resources and facilities that
                 the Purchaser is required to provide; and

           (h)   identification of any external dependencies.

17.   Employees

      17.1 During the Contract and for a period of twelve (12) months thereafter, both
           the Purchaser and the Supplier shall refrain from canvassing each other‘s
           employees engaged in the performance of the Contract with a view to
           offering employment.




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            Section VI. Schedule of Requirements




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                               Schedule of Requirements

Schedules expressed as weeks/months stipulates hereafter dates which are the dates of
Installation and Acceptance at the designated Project Site. All dates and time periods are
measured in weeks from award of contract those items marked with an asterisk (*) are
deemed milestones for the assessment of liquidated damages.


      Item Type          Quantity       Description       Project      Delivery     Acceptance
                                                           Site        Schedule      Schedule
 Hardware

 Communications

 Standard Software

 Other Products

 Implementation
 Services

 Training

 Recurrent Services

 Other Services




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                  Section VII. Sample Forms




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          Bank of Zambia: Invitation to Bid for Unified Communications Solution




                         Notes for Bidders on the Sample Forms

The Bidder shall complete and submit with its bid the appropriate Bid Form (for Option A or
B) and the required Price Schedules and in accordance with the requirements included in the
Bidding Documents.

The Bidder should provide the Bid Security, either in the form included hereafter or in
another form acceptable to the Purchaser, pursuant to the Bid Data Sheet.

The Contract Form, when it is finalised at the time of Contract award, should incorporate any
corrections or modifications to the accepted bid resulting from price corrections, or quantity
variations pursuant to the Bid Data Sheet. The Price Schedule and Schedule of Requirements
are deemed to form part of the Contract should be modified accordingly.

The Performance Security and Bank Guarantee for Advance Payment forms should not be
completed by the bidders at the time of their bid preparation. Only the successful Bidder will
be required to provide performance security and bank guarantee for advance payment in
accordance with one of the forms indicated herein or in another form acceptable to the
Purchaser and pursuant to GCC Clause 7 and SCC Clause 8, respectively.

The Producer‘s Authorisation form should be completed by the Producer, as specified.




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                          Table of Sample Forms

1.   Bid Forms and Price Schedules
2.   Recurrent Costs Form
3.   Bid Price Summary Form
4.   Bid Security Form
5.   Form of Contract Agreement
6.   Performance Security Form
7.   Bank Guarantee Form for Advance Payment
8.   Producer‘s Authorisation Form




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                                   1. Bid Forms and Price Schedules



                              1.1 Bid Form—First Stage Bid

                                            Date:
                                            IFB No.:

To: [name and address of Purchaser]

Gentlemen and/or Ladies:

Having examined the Bidding Documents including Addenda Nos. [insert numbers], the
receipt of which is hereby duly acknowledged, we, the undersigned, offer to produce,
deliver, install, support and maintain [description of the Information Systems] (the ―Information
Systems‖) in full conformity with the said Bidding Documents, and certify that the
proposed Information Systems have their origin in eligible source countries as defined in
the Bidding Documents.

We undertake, if invited by you to do so, to attend a Clarification Meeting at our own
expense and at a place of your choosing for the purposes of reviewing our first stage bid
and duly noting all changes which you may require thereto. We further undertake, upon
receiving your written instructions, to proceed with the preparation of our second stage
bid in accordance with the requirements of the Bidding Documents.

We agree to abide by this first stage bid for a period of [number] days from the date fixed
for first stage bid submission in the Bid Data Sheet, and it shall remain binding upon us,
provided that we are invited to attend a Clarification Meeting before the expiration of
that period.

We undertake, if our second stage bid is accepted, to deliver the Information Systems in
accordance with the delivery schedule specified in the Schedule of Requirements. If our
second stage bid is accepted, we will obtain the guarantee of a bank in a sum equivalent
to [percent] percent of the Contract Price for the due performance of the Contract, in the
form prescribed by the Purchaser.

We understand that you are not bound to accept the lowest or any bid you may receive.

Dated this ________________ day of ________________ 200______.


[signature]                                 [in the capacity of]

Duly authorised to sign Bid for and on behalf of




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                             1.2 Bid Form—Second Stage Bid



                                           Date:
                                           IFB No.:

To: [name and address of Purchaser]

Gentlemen and/or Ladies:

Having examined the Bidding Documents including Addenda Nos. [insert numbers], the
receipt of which is hereby duly acknowledged, we, the undersigned, offer to produce,
deliver, install, support and maintain [description of Information Systems] in full conformity
with the said Bidding Documents for the sum of [total bid amount in words and figures, by
currency if appropriate] or such other sums as may be determined in accordance with the
Contract.

We undertake, if our Second Stage Bid is accepted, to install the systems in accordance
with the schedule specified in the Schedule of Requirements.

If our Second Stage Bid is accepted, we will provide an Advance Payment Security and a
Performance Security in the form and in the amounts, and within the times stipulated in
the Bidding Documents.

We agree to abide by this Second Stage Bid for a period of [number] days from the date
fixed for Second Stage Bid submission as specified in the Bid Data Sheet, and it shall
remain binding upon us and may be accepted at any time before the expiration of that
period.

Until a formal Contract is prepared and executed, this Bid, together with your written
acceptance thereof and your notification of award, shall constitute a binding Contract
between us.

We understand that you are not bound to accept the lowest or any bid you may receive.

Dated this ________________ day of ________________ 200______.



[Signature]                                                [in the capacity of]

Duly authorised to sign Bid for and on behalf of




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                                                                   1.3 Price Schedules

                                                   Schedule 1. Imported Products Price Schedule

Name of Bidder                                                  IFB Number                                          Page          of

     Item      Product Description        Country Product             Partner or           Quantity     Unit price CIP point of   Total CIP
     No.                                  of origin Producer        Subcontractor                      entry or CIP named place    price3
                                                                Responsible for Supply                       of destination2
                                                                   and Installation                           [specify which]
     (1)                (2)                 (3)        (4)                (5)                 (6)                   (7)           (8) = (6) x
                                                                                                                                      (7)
            Hardware:
                               Subtotal
            Communications Equip:
                               Subtotal
            Standard Software:
                               Subtotal
            Other Products:
                               Subtotal
            TOTALS

 1
   A separate copy of the form should be used for each different currency quoted, in accordance with ITB Clause 11/24.
 2
   Specify in accordance with ITB Clause 10/23 and the related provisions in the Bid Data Sheet, for the point(s) of entry or the place(s) of
 destination identified in the Schedule of Requirements.
 3
   In case of discrepancy between unit price and total, the unit price shall prevail. In case of discrepancy between subtotals and the total,
 the subtotals shall prevail.




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                                   Bank of Zambia: Invitation to Bid for Unified Communications Solution


Signature of Bidder ________________________________




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                                             Bank of Zambia: Invitation to Bid for Unified Communications Solution



                                                   Schedule 2. Locally Supplied Products Price Schedule

Name of Bidder                                                    IFB Number                                            Page          of

     Item      Product Description        Country      Product        Partner or           Quantity   Unit price   Total price   Total sales &
     No.                                  of origin    Producer    Subcontractor                      EXW2 per     EXW per        other taxes
                                                                   Responsible for                      item         item3        payable4 if
                                                                     Supply and                                                   Contract is
                                                                     Installation                                                  awarded
     (1)                (2)                  (3)          (4)             (5)                (6)         (7)       (8) = (6) x        (9)
                                                                                                                       (7)


            Communications Equip:
                               Subtotal
            Standard Software:
                               Subtotal
            Other Products:
                               Subtotal
            TOTALS

 1
   Currencies to be used in accordance with the Instructions to Bidders. The EXW unit price shall include all customs duties and sales and
 other taxes already paid or payable on the components used in the production of the item, or the customs duties and sales and other taxes
 paid on previously imported items. These factors should not be entered separately.
 2
   In case of discrepancy between unit price and total, the unit price shall prevail. In case of discrepancy between subtotals and the total,
 the subtotals shall prevail.
 3
   Specify according to the Instructions to Bidders and the related provisions in the Bid Data Sheet.




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                      Bank of Zambia: Invitation to Bid for Unified Communications Solution



Signature of Bidder




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                                               Bank of Zambia: Invitation to Bid for Unified Communications Solution


                                                     Schedule 3. Services Price Schedule (prior to Maintenance)

Name of Bidder                                                       IFB Number                                          Page             of

     Item       Service Description         Country         Partner or    Quantity               Unit Price1                   Total Price2
     No.                                    of origin     Subcontractor                    Foreign         Local         Foreign          Local
                                                         Responsible for                   Currency       Currency       Currency       Currency
                                                         Service Delivery                Component Component           (         )3 (           )3
                                                                                         (         )3 (           )3
     (1)               (2)                     (3)             (4)            (5)            (6)             (7)       (8) = (5) x (6) (9) = (5) x (7)
            Implementation:
                                 Subtotal
            Training:
                                 Subtotal
            Technical Support:
                              Subtotal
            Operational Support:
                              Subtotal
            Other:
                              Subtotal
            TOTALS

 1
   Service prices include all taxes payable by the Bidder thereon.
 2
   In case of discrepancy between unit price and total, the unit price shall prevail. Similarly, subtotals shall prevail over totals.
 3
   Specify currency, quoted in accordance with Instructions to Bidders and related provisions in the Bid Data Sheet. A separate copy of
 the form should be used for each different foreign currency quoted.

Signature of Bidder




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                                           Bank of Zambia: Invitation to Bid for Unified Communications Solution



                                                     Schedule 4. Inland Delivery Price Schedule




Name of Bidder                                                 IFB Number                                          Page        of

     Item No.                    Delivery Description                        Quantity              Unit Price1             Total Price2
                                (products, site(s), etc.)                                  Local Currency Component       Delivery Price
                                                                                                  (          )3            (         )3
                Foreign Products (CIP):
                    Delivery Batch #1
                    Delivery Batch #2

                                                                Subtotal
                Locally Supplied Products (EXW):
                   Delivery Batch #1
                   Delivery Batch #2

                                                                Subtotal
                TOTALS

 1
   Specify according to the Instructions to Bidders and the related provisions in the Bid Data Sheet for all products quoted EXW or CIP
 point of entry.
 2
   In case of discrepancy between unit price and total, the unit price shall prevail. Similarly, subtotals shall prevail over totals.
 3
   Specify currency, quoted in accordance with Instructions to Bidders and related provisions in the Bid Data Sheet.




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                      Bank of Zambia: Invitation to Bid for Unified Communications Solution



Signature of Bidder




                                                   Page 77 of 186
                                       Bank of Zambia: Invitation to Bid for Unified Communications Solution


                                                           2. Recurrent Costs Form

                                             (Prices during the maintenance period of [number] years)
Name of Bidder                                              IFB Number                                         Page    of

                                                     Base Cost       Maximum compounded costs per annum after expiration of the
                                         1
         Currency                                                                      warranty period1
                                                    (i.e., during   Year 1  Year 2   Year 3      Year 4 …Year N           Total
                                                     Warranty)      [Rx1]    [Rx2]    [Rx3]       [Rx4]      [Rx5]     Recurrent
                                                                                                                          Costs

 Standard Software maintenance after warranty

 Recurrent Software Licensing Fees

 Software updates

 On-going technical support

 Enhancements to application and other software

 Disaster recovery facilities

 Other recurrent costs

 TOTALS:




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 Note: The above list of Recurrent Costs is just an example. The Purchaser should modify this list as appropriate.
 1
   Specify currency, quoted in accordance with Instructions to Bidders and related provisions in the Bid Data Sheet. A separate copy of
 the form should be used for each different foreign currency quoted, and Products and Services should be listed separately and subtotalled.
 2
   The annual costs [Rxn] should indicate the total costs for the year. The Bidder shall quote the number of years of recurrent costs as
 specified in the Bid Data Sheet, which will be combined with the Bid Price using a Net Present value calculation for evaluation purposes.
 The extent to which these costs are to be part of the Contract is defined in SCC.

Signature of Bidder




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                                         Bank of Zambia: Invitation to Bid for Unified Communications Solution


                                                           3. Bid Price Summary Form


Name of Bidder                                                IFB Number                                         Page           of

                                                       Foreign Currency #1         Foreign Currency #2    Foreign Currency #3     Local
                                                                                                                                 Currency
                                                       Amount      Currency        Amount    Currency     Amount     Currency    Amount
 Products Price Total, CIP Point Of Entry
 Products Price Total, CIP Place of Destination
 EXW Products Price Total
 Total Sales & Other Taxes on EXW Products
 Total Inland Delivery
 Services Price Total
                                          Subtotal:
 Recurrent Costs Total, Foreign Currency
 Recurrent Costs Total, Local Supply/Currency
                             Total Recurrent Costs:
 Total Bid Price:

 Note: Bidders should complete the table by extracting the Price and Recurrent Costs totals, in different currencies as applicable, from
 the Price and Recurrent Costs Schedules.


Signature of Bidder _____________________________________________________




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                  Bank of Zambia: Invitation to Bid for Unified Communications Solution


                                          4. Bid Security Form


WHEREAS [name of the Bidder] (hereinafter called ―the Bidder‖) has submitted its bid dated [date
of submission of bid] for the supply of [name and/or description of the systems] (hereinafter called ―the
Bid‖).

KNOW ALL PEOPLE by these presents that we [name of bank] of [name of country], having our
registered office at [address of bank] (hereinafter called ―the Bank‖), are bound unto [name of
Purchaser] (hereinafter called ―the Purchaser‖) in the sum of for which payment well and truly to
be made to the said Purchaser, the Bank binds itself, its successors, and assigns by these presents.

Sealed with the Common Seal of the said Bank this _____ day of ____________ 200____.

THE CONDITIONS of this obligation are:

1.    If the Bidder withdraws its Bid during the period of bid validity specified by the Bidder on
      the Bid Form; or

2.    If the Bidder, having been notified of the acceptance of its Bid by the Purchaser during the
      period of bid validity:

      (a)    fails or refuses to execute the Contract Form, if required; or

      (b)    fails or refuses to furnish the performance security, in accordance with the
             Instructions to Bidders;

WE undertake to pay to the Purchaser up to the above amount upon receipt of its first written
demand, without the Purchaser having to substantiate its demand, provided that in its demand
the Purchaser will note that the amount claimed by it is due to it, owing to the occurrence of one
or both of the two conditions, specifying the occurred condition or conditions.

This guarantee will remain in force up to and including thirty (30) days after the period of bid
validity, and any demand in respect thereof should reach the Bank not later than the above date.



[duly authorised signature of the bank]




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                                  5. Form of Contract Agreement


THIS AGREEMENT made the _____ day of __________ 200_____ between [name of
Purchaser] of [country of Purchaser] (hereinafter called ―the Purchaser‖) of the one part and [name of
Supplier] of [city and country of Supplier] (hereinafter called ―the Supplier‖) of the other part:
WHEREAS the Purchaser invited bids for certain products and ancillary services, viz., [brief
description of the Information Systems] and has accepted a bid by the Supplier for the supply of those
products and services in the sum of [contact price in words and figures] (hereinafter called ―the
Contract Price‖).

NOW THIS AGREEMENT WITNESSETH as follows:

1.    In this Agreement words and expressions shall have the same meanings as are respectively
      assigned to them in the Conditions of Contract referred to.

2.    The following documents shall be deemed to form and be read and construed as part of
      this Agreement, viz.:

      (a)   the Schedule of Requirements;

      (b)   the Technical Specifications;

      (c)   the Special Conditions of Contract;

      (d)   the General Conditions of Contract;

      (e)   the Purchaser‘s Notification of Award; and

      (f)   the Supplier‘s Bid.

3.    In consideration of the payments to be made by the Purchaser to the Supplier as
      hereinafter mentioned, the Supplier hereby covenants with the Purchaser to provide the
      products and services and to remedy defects therein in conformity in all respects with the
      provisions of the Contract.

4.    The Purchaser hereby covenants to pay the Supplier in consideration of the provision of
      the products and services and the remedying of defects therein, the Contract Price or such
      other sum as may become payable under the provisions of the Contract at the times and in
      the manner prescribed by the Contract.

IN WITNESS whereof the parties hereto have caused this Agreement to be executed in
accordance with their respective laws the day and year first above written.


Signed, sealed, and delivered by the


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said [name of representative] (for the Purchaser)



in the presence of [name of witness]



Signed, sealed, and delivered by the



said [name of representative] (for the Supplier)



in the presence of [name of witness]




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                                 6. Performance Security Form


To: [name of Purchaser]

WHEREAS [name of Supplier] (hereinafter called ―the Supplier‖) has undertaken, in pursuance of
Contract No. [reference number of the Contract] dated ____________ 200_____ to supply [description
of Information Systems] (hereinafter called ―the Contract‖).

AND WHEREAS it has been stipulated by you in the said Contract that the Supplier shall
furnish you with a bank guarantee by a reputable bank for the sum specified therein as security
for compliance with the Supplier‘s performance obligations in accordance with the Contract.

AND WHEREAS we have agreed to give the Supplier a guarantee:

THEREFORE WE hereby affirm that we are Guarantors and responsible to you, on behalf of
the Supplier, up to a total of [amount of the guarantee in words and figures], and we undertake to pay
you, upon your first written demand declaring the Supplier to be in default under the Contract
and without cavil or argument, any sum or sums within the limits of [amount of guarantee] as
aforesaid, without your needing to prove or to show grounds or reasons for your demand or the
sum specified therein.

This guarantee is valid until the _____ day of __________200_____.



Signature and seal of the Guarantors



[address]



[date]




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                          7. Bank Guarantee Form for Advance Payment


To: [name of Purchaser]

[name of Contract]

Gentlemen and/or Ladies:

In accordance with the payment provision included in the Special Conditions of Contract, which
amends Clause 8 of the General Conditions of Contract to provide for advance payment, [name
and address of Supplier] (hereinafter called ―the Supplier‖) shall deposit with the Purchaser a bank
guarantee to guarantee its proper and faithful performance under the said Clause of the Contract
in an amount of [amount of guarantee in figures and words].

We, the [bank or financial institution], as instructed by the Supplier, agree unconditionally and
irrevocably to guarantee as primary obligator and not as surety merely, the payment to the
Purchaser on its first demand without whatsoever right of objection on our part and without its
first claim to the Supplier, in the amount not exceeding [amount of guarantee in figures and words].

We further agree that no change or addition to or other modification of the terms of the
Contract to be performed thereunder or of any of the Contract documents which may be made
between the Purchaser and the Supplier, shall in any way release us from any liability under this
guarantee, and we hereby waive notice of any such change, addition, or modification.

This guarantee shall remain valid and in full effect from the date of the advance payment
received by the Supplier under the Contract until [date].

Yours truly,


Signature and seal of the Guarantors:



[name of bank or financial institution]



[address]



[date]




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                               8. Producer’s Authorisation Form
                      [See Clause 12 of the Instructions to Bidders for Single Stage Bidding,
                        or Clause 10 of the Instructions to Bidders for Two Stage Bidding]


To: [name of the Purchaser]

WHEREAS [name of the Producer] who are established and reputable producers of [name and/or
description of the products] having production facilities at [address of factory]

do hereby authorise [name and address of Agent] to submit a bid, and subsequently negotiate and
sign the Contract with you against IFB No. [reference of the Invitation to Bid] for the above products
produced by us.

We hereby extend our full guarantee and warranty as per Clause 7 of the General Conditions of
Contract for the products offered for supply by the above firm against this Invitation for Bids
and duly authorise said firm to act on our behalf in fulfilling all installation, technical support and
maintenance obligations required by the Contract.




[signature for and on behalf of Producer]


Note: This letter of authority must be on the letterhead of the Producer, must be signed by a
person competent and having the power of attorney to bind the Producer, and must be included
by the Bidder in its bid.

`




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            Bank of Zambia: Invitation to Bid for Unified Communications Solution




Section VIII. Eligibility for the Provision of Products and Services in Bank-Financed
                                      Procurement




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    Section VIII. Eligibility for the Provision of Products and Services in Bank-Financed
                                          Procurement

                                    Public Information Centre

                                        As of January 1995

For the information of borrowers and bidders, set forth below is a list of countries from which
bidders, products, and services are not eligible to participate in this procurement.

    Andorra

    Brunei Darussalam

    Cuba

    Democratic People‘s Republic of Korea (North Korea)

    Liechtenstein

    Monaco

    Nauru

    San Marino

    Tuvalu




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             Section IX. Technical Specifications




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               Bank of Zambia: Invitation to Bid for Unified Communications Solution



                           Section VIII. Technical Specifications


The Bank of Zambia

The Organization

1)   The Bank of Zambia (hereinafter referred to as the ―Bank‖) is the central bank for the country
     of Zambia. It was established under an act of parliament in 1964, having been a currency
     board before that. The principal purpose of the Bank of Zambia is to formulate and
     implement monetary and supervisory policies that will ensure price and financial system
     stability in Zambia.

2)   The Bank has its Head Office in the capital Lusaka and a Regional Office in the northern city
     of Ndola. The offices are 300 kilometres apart.

3)   The Bank of Zambia is organised into two divisions, namely Operations and Administration.
     The departments that make up the operations wing are : Economics, Financial Markets, Bank
     Supervision, Non-Bank Financial Institutions Supervision, Banking, Currency and Payment
     Systems, Risk Unit and the Regional Office, while under Administration, there are: Finance,
     Human Resources, Procurement & Maintenance Services, Information & Communications
     Technology, Public Relations and Legal & Secretarial. In addition there are separate Internal
     Audit and Security Services departments.

4)   The role of the Bank of Zambia Regional Office is to provide banking and currency services,
     and facilities for trading of Government securities to the northern region of Zambia. The
     functions of the Regional Office mirror those at the Head Office, with most of the
     departments represented.

5)   There are two buildings in Ndola connected by optic fibre cable, making a network that
     supports over 120 workstations, using Category 5 Unshielded Twisted Pair (UTP) cables. The
     local area network runs at speeds of up to 1000 Mbps.

6)   The Lusaka and Ndola offices are connected via a leased 2 Mbps line to form a wide area
     network.

7)   There are about 200 employees at Regional Office with about 120 of them being active users
     of Information and Communications technologies. Internal telephone communications at
     Regional Office is based on a Philips S255 Private Branch Exchange (PBX) telephone system
     which was installed in 2005 by Specialised Systems Ltd (formerly Philips Electrical Zambia
     Ltd). This is a hired PBX system which is being managed by Specialised Systems Ltd and Bank
     of Zambia has limited control over it.




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                Bank of Zambia: Invitation to Bid for Unified Communications Solution


8)    The current telephone system at Regional Office has the following features and
      configurations:

         14 configured analogue trunk lines to the Public Switched Telephone Network (PSTN).
         105 configured extension lines (digital and analogue). All extension lines emanate directly
          from the PBX to the individual telephone sets. Constant moves, additions and changes
          have resulted in a mass of unstructured cables in the two buildings at Regional Office.
         1 attendant console.
         11 standalone fax machines.
         Standard features such as:
          1. call detail records
          2. call forwarding
          3. distinctive ringing for external / internal calls
          4. hunting
          5. call back
          6. call diversion
          7. follow me
          8. last number redials
          9. caller ID

9)    The Bank‘s main computing resources consist of:

           a) Several Intel processor based servers running Windows 2003
           b) Several Intel processor based servers Unix Operating Systems

10)   The Bank uses Microsoft Exchange server 2003 (SP2) with plans to upgrade to Microsoft
      Exchange server 2007. Microsoft Outlook is the Bank‘s primary desktop Email platform. The
      solution being sought must be able to integrate with this mail system.

The Need for Unified Communications Solution
11)   Internal telephone communications at Regional Office is based on a Philips S255 Private
      Branch Exchange (PBX) telephone system which was installed in 2005 by Specialised Systems
      Ltd (formerly Philips Electrical Zambia Ltd). This is a hired PBX system which is being
      managed by Specialised Systems Ltd and Bank of Zambia has limited control over it.

12)   The PBX at Regional Office can handle low-level integrated services. However, the system is
      not suitable for high-level integration of services and applications at higher switching
      bandwidths. The system offers no computer telephony integration and no voice mail system
      for voice mail and automated attendant services.

13)   Bank of Zambia would like to leverage the current market capabilities of providing scalable,
      flexible and manageable IP-based Unified Communications Solutions that integrate voice and
      data technologies.



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14)   In this Invitation for Bids (IFB) Bank of Zambia has identified the functional, operational and
      performance requirements of the proposed Unified Communications system. The Bank is
      therefore seeking the services of a qualified vendor who will provide and install a next-
      generation Internet Protocol (IP)-based Unified Communications Solution at its Regional
      Office in Ndola.

Overview of the Unified Communications Solution

15)   The proposed solution will be the main telephony system at Regional Office and will integrate
      with collaboration and productivity tools and applications such as: E-mail, voicemail, soft
      phones, conferencing, Internet, faxes, Microsoft Office System, Presence, Calendars, etc. to
      deliver services across multiple convenient applications and devices.

16)   The Bank envisions that the Unified Communications will be implemented on the existing
      Local Area Network (LAN) infrastructure. The LAN consists of a Gigabit Ethernet backbone
      on a fibre optic cable infrastructure connecting all network switches. The LAN uses
      Enterasys® Gigabit-Ethernet switches (SecureStack™ C3G124 and N-Standalone) providing
      up to Gigabit Ethernet LAN speeds to end devices. The switches have extensive layer 2 and
      layer 3 features.

17)   The Bank will use this telephony system to connect to the Public Switched Telephone
      Network (PSTN) either through digital or analogue trunks and to integrate with a Philips
      SOPHO iS3070 PBX at Head Office.

Delivery and Implementation Services

18)   The selected supplier shall be responsible for the successful delivery of all the required systems
      recognising that this is a critical project for the Bank of Zambia. On its part, the Bank intends
      to set up a project management framework in conjunction with the selected vendor that will
      allow for the monitoring and control of progress of the entire project and ensure high quality
      of its deliverables.

19)   In this respect the supplier may be required to perform the following services:

      a) The delivery and installation of the solution and related documentation.

      b) Delivery and installation of the database and related utilities

      c) Review of the current business processes to instil best practices.

      d) Setting up the system to support the business requirements of the Bank as outlined in the
         workbook.

      e) Support the development of operational and user procedures.


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                 Bank of Zambia: Invitation to Bid for Unified Communications Solution




      f) User acceptance testing activities.

      g) Delivery of technical and end user training.

      h) Engaging the system into live production.

      i) Post implementation review and further fine-tuning.

Post Implementation Services

20)   The Bank of Zambia will require post implementation support with respect to the supplied
      solution covering:

      a) Warranty: the supplier will be expected to provide warranty for a specified period after the
         delivery of the complete system;

      b) Maintenance and Support: to maintain and support the system during and post warranty.

Warranty

21)   The Bank of Zambia will require the supplier to provide a warranty to cover the proposed
      system being selected. During the warranty period, the supplier will unconditionally guarantee
      that the supplied products will be free from defects including faulty system design, poor or
      inferior workmanship, inadequate documentation and that the products delivered during the
      course of the project will meet the operational and performance requirements of the Bank and
      bear all the costs necessary to make good all defects discovered during the period.

22)   The warranty for any software supplied should be for a minimum of one year after acceptance
      of all the software modules.

Maintenance and Support

23)   The Bank of Zambia requires that the selected supplier be prepared to provide maintenance
      and support of the systems for a number of years after the final acceptance. During this
      period, the supplier will be expected to provide:

      a. remote support for queries, problems etc.; and

      b. software upgrades and enhancements; and

      c. Fix on failure, repair on site and replace as the case may be.




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IFB Response Requirements

24)   The vendor response shall be in the order listed in this appendix and shall include responses
      to all questions even if the proposed vendor solution does not include the specific feature,
      function, or element.

25)   While the Bank‘s initial implementation of Unified Communications may not fully require or
      warrant all of the features and functions listed, the Bank is interested in the capabilities of the
      proposed Unified Communications Solution to address current needs and for use in future
      implementations.

      i) Envelope 1
         a) Summary of proposal
         b) Supplier profile
         c) Applications systems profile
         d) Analysis of functional requirements
         e) General and technical requirements
         f) Infrastructure requirements
         g) Business support requirements
         h) Implementation Approach and Services
         i) Other attachments and schedules submitted

      ii) Envelope 2
          a) Schedule of costs
          b) All forms and schedules as specified in Section VII

26)   The following attachments should also be presented:

       a)   Supplier annual reports for the last 3 years
       b)   Software package literature
       c)   Application software supply/licence contract
       d)   Implementation services supply contract
       e)   Software maintenance and support contract
       f)   Training contract
       g)   Any other attachment that supplements any answers given in response to question sin
            the workbook.




Overview of Evaluation Criteria


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                 Bank of Zambia: Invitation to Bid for Unified Communications Solution



27)   Bank of Zambia will evaluate participating vendor proposals on all elements of each response,
      including costs, technology, solution‘s flexibility and capability, scope of the services provided,
      compatibility with Bank of Zambia‘s environment, and other factors as described below. Bank
      of Zambia will review the information provided in response to this RFP to develop a solution
      that meets its Unified Communications needs. An overview of important evaluation criteria is
      as follows:

28)   Technical Capability
      Bank of Zambia will analyze the responses to determine how completely the solutions
      proposed meet the requirements as documented in this RFP. Specifically, the proposed
      solution will be evaluated in terms of:
      1. Service availability and resiliency;
      2. Scalability, capacity and performance;
      3. Compatibility with existing infrastructure, systems and processes;
      4. Capability to accommodate a phased implementation;
      5. Delivery / Time to implement and deploy;
      6. Manageability;
      7. Comprehensive security;
      8. Longevity of the proposed service(s);
      9. Service and support;
      10. Product quality.

29)   Innovation
      Bank of Zambia will value innovative recommendations and proposed solutions for Unified
      Communications technology, especially innovation that allows for cost effective initial
      implementations with the flexibility of phased growth based on need or business case
      justification. The ability of the solution to leverage Bank of Zambia‘s existing LAN & WAN
      infrastructure to reduce the overall cost of the solution will be important.

30)   Third-Party Solutions
      Heavy reliance on third-party solutions may lead to a Unified Communications solution that is
      complex to manage. Where the proposal uses third party products to augment the Unified
      Communications solution, the third-party solutions must:
       1. Be fully supported by the contractor
       2. Integrate seamlessly with the rest of system
       3. Must offer same or superior level of functionality as a standard solution.

31)   Value Addition
      If the Supplier has services or offerings relevant to Bank of Zambia that set them above
      other Suppliers, please identify these services and/or offerings (be specific).
32)   Additional Information
      Bank of Zambia is interested in obtaining the best possible solution. If there is anything else
      you would like to add about your company or the requested services, please do so.


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                  Bank of Zambia: Invitation to Bid for Unified Communications Solution



33)   Financial
      Bank of Zambia will evaluate each of the Supplier responses considering the overall value
      (costs and savings) to Bank of Zambia to implement a Unified Communications solution.


Supplier Responses

Compliance with System Requirements Analysis

34)   An electronic workbook is required to be completed by the supplier. The completed
      workbook must be printed when making the submission.

35)   In the workbook, all areas where a response is required are preceded by the words “Supplier
      Response:” and are shaded in grey such as below:

      Supplier Response:

      Or

      Supplier Response:
      0 Not Available

36)   You may also supplement this section of your proposal by including features of the proposed
      package that are available as part of the standard package but do not form part of the Bank‘s
      system requirements. These must be presented in brief bullet point format.

37)   Each requirement has been assigned a weight to indicate its relative importance. These are as
      follows:


Description                                                                       Representation
An essential function. If a prospective system cannot satisfy the requirement, it E
may not be selected for use unless the system can be suitably modified.

A required function. If the proposed system cannot satisfy this requirement, it R
may still be selected if most similarly classified requirements are satisfied as a
standard feature, through modifications or workarounds.
A nice-to-have feature. A desirable requirement for an ideal solution.             N

38)   Each question asked in this Workbook must be answered in full and by making reference to
      the paragraph numbers. A null answer will be taken to imply a negative response. State if the
      response to a question is supplied as or augmented by attachment.




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                  Bank of Zambia: Invitation to Bid for Unified Communications Solution


39)   Where a compliance rating column is present, the bidder must use the associated pull down
      list to select an appropriate response.

40)   Suppliers may include additional information at the end of each section.

41)   Please also enter a detailed response to each requirement in the ‗Response’ column as how
      the requirement is met. Please note that it is not acceptable to simply refer the reader to a
      response in another part of the document. An Appendix may be used to provide standard
      information on an item but the evaluation emphasis will be based on the narrative shown in
      this section. .For compliance-score less than 3, please enter the customization effort in man-
      days, however a detailed demonstration for each and every feature has to be shown for
      Technical evaluation.


Other Conditions

42)   All proposals must be submitted in accordance with the laid down instructions. The Bank of
      Zambia, whose decision in the matter is final, may reject suppliers not complying with these
      instructions in any particular.

Confidentiality

43)   The IFB must be treated as private and confidential. Suppliers should not release details of the
      IFB other than on an ―In Confidence‖ basis to those who have legitimate need to know or
      whom they need to consult for the purpose of preparing the proposal.

Form of Proposal

44)   The proposal should be submitted in accordance with the format indicated in the workbook,
      as incorporated in this IFB. It shall be signed by the supplier and submitted along with the full
      response to the IFB, no later than the stated date and time.

45)   No unauthorised alteration or addition should be made to the Form, to the full response or
      any other component of the IFB. Figures should not be altered or erased; any alteration of
      prices etc. should be affected by striking through the incorrect figure, and inserting the correct
      figure above the original ones. The supplier shall initial all such amendments.

Qualifications and Queries

46)   Proposals must not be qualified but must be submitted strictly in confidence with this IFB.
      Suppliers must not make unauthorised changes to the IFB. Proposals must not be
      accompanied by statements that could be construed as rendering the proposal equivocal
      and/or placing it on a different footing from other proposals.




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                Bank of Zambia: Invitation to Bid for Unified Communications Solution


47)   Only proposals submitted without qualification strictly in accordance with the IFB as issued
      (or subsequently amended by the Bank of Zambia) will be accepted for consideration. The
      Bank of Zambia‘s decision on whether or not a proposal is acceptable will be final and the
      supplier concerned will not be consulted.

Most Advantageous Proposal Not Necessarily To Be Accepted

48)   The Bank of Zambia does not bind itself to accept the most advantageous proposal. The Bank
      may withdraw at its discretion from contract negotiations without liability to any bidder,
      advertise for new proposals or proceed to do the works otherwise. The Bank shall not be
      responsible for or pay any expenses or losses, which may be incurred by any supplier in the
      preparation of the proposal.


Information

49)   It is not the policy of the Bank of Zambia to divulge any information on any proposal
      submitted for whatever reason before or after its award.

Incomplete Proposals

50)   Proposals may not be considered if complete information is not given at the time of
      proposing, or if all the particulars asked for in the documents are not provided in respect of
      items for which a proposal is submitted.

Safe Working Practices

51)   The supplier making a proposal should be aware of its obligations in respect of statutory safe
      working practices while carrying out the works.




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                 Bank of Zambia: Invitation to Bid for Unified Communications Solution


Workbook for Supplier Responses
SUMMARY OF PROPOSAL


No    Requirement
52)   Please provide a summary of your proposal, including
         A high level description of the solution being proposed;
         A high level implementation plan showing the key activities and overall time
          scales;
         The main advantages and special features of your proposed solution.


      Supplier Response:


No    Requirement
53)   Please provide a summary of assumptions, factors, conditions or dependencies
      upon which your proposal is based


      Supplier Response:


No    Requirement
54)   Please provide a brief statement of your capabilities and the main reasons why
      you believe that the Bank of Zambia should accept your proposal.


      Supplier Response:


No    Requirement
55)   Please provide a brief statement accepting the terms and conditions detailed in
      this request.


      Supplier Response:


No    Requirement
56)   Please provide the name and address details of a business contact person who
      will speak on your behalf during the period of the proposal.



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                 Bank of Zambia: Invitation to Bid for Unified Communications Solution




      Supplier Response:


SUPPLIER PROFILE

Organisation

No    Requirement
57)   Please provide the following background information on your organisation:

      The company‘s legal status and the name of any holding company.
      Supplier Response:

      The date the company was established.
      Supplier Response:

      The number and location of your offices.
      Supplier Response:

      The number of staff employed at each location.
      Supplier Response:

      A copy of your three latest annual reports (please include as Attachment)
      Supplier Response:

      Activities outside information technology
      Supplier Response:


Experience

No    Requirement
58)   Please outline your experience with Voice over IP and Unified
      Communications Solutions. Include market share, industry recognition,
      awards, etc.


      Supplier Response:


No    Requirement
59)   What is the total number of staff experienced with the proposed system? Please
      break down into sales, design, installation, support and customer training and


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                  Bank of Zambia: Invitation to Bid for Unified Communications Solution


      education. Please include CVs as an attachment.


      Supplier Response:


Vendor Certification

No    Requirement
60)   Please provide an up-to-date certificate from the equipment manufacturer
      which certifies that you are a Unified Communications Design, Installation
      and Support Services agent/partner of the equipment manufacturer.


      Supplier Response:


Reference Sites

No    Requirement
61)   Please provide details of three appropriate reference sites where you have
      recently implemented the proposed Unified Communications Solution

      Site 1
      The name and address and telephone number of the company;
      Supplier Response:

      The name and title of a contact
      Supplier Response:

      The scope and period of involvement at the reference site, including services and
      products delivered.
      Supplier Response:

      Site 2
      The name and address and telephone number of the company;
      Supplier Response:

      The name and title of a contact
      Supplier Response:

      The scope and period of involvement at the reference site, including services and
      products delivered.
      Supplier Response:


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                 Bank of Zambia: Invitation to Bid for Unified Communications Solution




      Site 3
      The name and address and telephone number of the company;
      Supplier Response:

      The name and title of a contact
      Supplier Response:

      The scope and period of involvement at the reference site, including services and
      products delivered.
      Supplier Response:



Third Parties

No    Requirement
62)   i) Please give details of your relationships with other companies who will
          develop or supply the solution you are proposing:
      ii) How long have you been supplying the products originating from such
          companies;
      iii) How are your lines of communication?
      iv) Any other appropriate information.


      Supplier Response:



Other Supplier Profile Information

No    Requirement
63)   Please provide any other information about yourselves that you may wish to
      bring to the Bank’s attention.


      Supplier Response:



APPLICATIONS SYSTEMS PROFILE

Applications Systems Details


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                 Bank of Zambia: Invitation to Bid for Unified Communications Solution




No    Requirement
64)   Please provide full details of the solution proposed, including any third party
      applications. Where more than one application is proposed, please state how
      the combination of applications will satisfy the Bank of Zambia’s full
      functional requirement.


      Supplier Response:



No    Requirement
65)   Any marketing material relating to the applications being proposed should be
      enclosed as Attachment


      Supplier Response:



No    Requirement
66)   Schematic diagram of the total solution showing how the modules integrate
      with each other (as an Attachment)


      Supplier Response:



System History


No    Requirement
67)   Please provide a brief history of the system being proposed. If necessary,
      please split by module / application, where details might not be commonly
      applicable.

      Date and authorship of first version;

      Supplier Response:

      Place of origin;


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                  Bank of Zambia: Invitation to Bid for Unified Communications Solution




       Supplier Response:

       Date and version number of the last major rewrite;

       Supplier Response:

       Major enhancements made to the system in the past two years;

       Supplier Response:

       Major developments planned for the next 24 months including a brief description of
       the additional features and planned release dates;

       Supplier Response:

       Number of fully operational sites world-wide, Europe, Asia, Africa and Southern
       Africa.

       Supplier Response:



Design Details

Please provide full design details about proposed solution including:

No     Requirement
68)    Describe the proposed Unified Communications Solution‘s architecture and design
       elements;

       Supplier Response:

       Identify the primary operating system of the common control call processor;

       Supplier Response:

       The database(s) and other data management system(s) that the proposed system runs
       on;

       Supplier Response:

       Whether the system operates in a client- server environment;



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                  Bank of Zambia: Invitation to Bid for Unified Communications Solution


       Supplier Response:

       Restrictions imposed by the system (e.g. maximum number of concurrent users, time
       display etc.);

       Supplier Response:

       The process by which the Bank of Zambia can develop additional modules or
       functionality to the system without jeopardising future upgrades;

       Supplier Response:



Integration

Please describe in detail how all the application modules that you are proposing will be integrated to
form the overall solution requested by the Bank of Zambia. To do this please:


No     Requirement
69)    Set out clearly all the modules which you are proposing for and any other modules
       being offered by third parties that would integrate into your modules;

       Supplier Response:



Backup and Security


No     Requirement
70)    Please provide the backup and security features (apart from the ones provided
       by the operating system) available:

       The backup procedures built into the system

       Supplier Response:

       The automatic rollback and roll forward, restart and recovery built into the system

       Supplier Response:

       The security and control mechanisms built into the system


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                 Bank of Zambia: Invitation to Bid for Unified Communications Solution




      Supplier Response:



Other Application Profile Information


No    Requirement
71)   Please provide any other information about the application that you may wish
      to bring to the Bank’s attention.


      Supplier Response:




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               Bank of Zambia: Invitation to Bid for Unified Communications Solution


ANALYSIS OF FUNCTIONAL REQUIREMENTS

IP Telephony

No    Weight Requirement                                                Compliance
                                                                        Rating
72)     E      Support of Open Standards                                Supplier Response:
               The proposed system must rely on industry-wide           0 Not Available
               open protocols.

               Comments and detailed explanation of how this
               requirement is met or supported

               Supplier Response:



No    Weight Requirement                                                Compliance
                                                                        Rating
73)     E      Traffic Handling                                         Supplier Response:
               Explain in detail the traffic handling capacity of the   0 Not Available
               proposed system.

               Supplier Response:



No    Weight Requirement                                                Compliance
                                                                        Rating
74)     E      Coordinated Dialing Scheme                               Supplier Response:
               The dialing scheme will facilitate calling among all     0 Not Available
               facilities. The numbering plan will allow users at any
               extension to dial any other extension on the network
               by dialing a 4-digit extension number. The system
               will recognize the number dialed and route the call
               appropriately.

               Comments and detailed explanation of how this
               requirement is met or supported

               Supplier Response:




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                 Bank of Zambia: Invitation to Bid for Unified Communications Solution


No    Weight Requirement                                         Compliance
                                                                 Rating
75)        E     Network Services                                Supplier Response:
                 The proposed system must support a wide 0 Not Available
                 complement of network services, including, at a
                 minimum, the following:

                 1.   Loop start trunks
                 2.   Ground start trunks
                 3.   Direct inward dial (DID) trunks
                 4.   E & M tie trunks
                 5.   ISDN PRI (primary rate interface) (30 channels
                      per interface card plus 2 signaling channel)
                 6.   ISDN BRI (basic rate interface)
                 7.   100 Megabit and Gigabit Ethernet
                 8.   IP Fax
                 9.   Auxiliary trunk interfaces

                 Comments and detailed explanation of how this
                 requirement is met or supported

                 Supplier Response:



No    Weight Requirement                                                  Compliance
                                                                          Rating
76)        R     Support for Microsoft Active Directory – The             Supplier Response:
                 proposed system must support Microsoft Active            0 Not Available
                 Directory services to store critical user information
                 to facilitate access, management and search
                 operations.

                 Comments and detailed explanation of how this
                 requirement is met or supported

                 Supplier Response:



Mobility

The proposed IP solution must support a variety of mobility features, applications and mobile user
types. At a minimum, the following requirements must be available.



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No    Weight Requirement                                              Compliance
                                                                      Rating
77)     E    Mobile Workforce Type – Road Warriors                    Supplier Response:
             Indicate how the proposed system will support road       0 Not Available
             warriors. These employees spend a significant
             amount of their time outside the main office; they
             interact directly with commercial banks, donors,
             suppliers and other stakeholders.

             Comments and detailed explanation of how this
             requirement is met or supported

             Supplier Response:


No    Weight Requirement                                              Compliance
                                                                      Rating
78)     E    Mobile Workforce Types – Field Service                   Supplier Response:
             Technicians and Campus Mobiles                           0 Not Available
             Indicate how the proposed system will support field
             service technicians and campus mobiles who spend
             most of their time mobile either within the business
             campus or working from customers locations (both
             inside and outside the Bank) but do return regularly
             to their workstations. They have highly mobile jobs
             such as maintenance, fleet management, facilities
             management, security and ICT support and need to
             be easily reachable to respond to new customer
             requests.

             Comments and detailed explanation of how this
             requirement is met or supported

             Supplier Response:


No    Weight Requirement                                              Compliance
                                                                      Rating
79)     E    Mobile Workforce Type - Teleworkers                      Supplier Response:
             Indicate how the proposed system will support off-       0 Not Available
             site employees who need the tools and technologies
             that enable them to get their jobs done with the same
             business experience as if they were in the office.




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             Comments and detailed explanation of how this
             requirement is met or supported

             Supplier Response:


No    Weight Requirement                                              Compliance
                                                                      Rating
80)     E    IEEE 802.11 Wireless Network                             Supplier Response:
             Explain how the proposed IP solution will support a      0 Not Available
             minimum of ten (10) mobile users via 802.11-based
             wireless IP phones.

             Comments and detailed explanation of how this
             requirement is met or supported

             Supplier Response:


No    Weight Requirement                                              Compliance
                                                                      Rating
81)     R    Extension Mobility – a feature to allow users to         Supplier Response:
             configure a phone as their own, on a temporary           0 Not Available
             basis, by logging in to that phone. Once a user logs
             in, the phone adopts the individual user default
             device profile information, including line numbers,
             speed dials, services links, and other user-specific
             properties of a phone.

             Comments and detailed explanation of how this
             requirement is met or supported

             Supplier Response:


No    Weight Requirement                                              Compliance
                                                                      Rating
82)     E    Single Number Reach – to consolidate all                 Supplier Response:
             incoming business calls into a single business phone     0 Not Available
             number and receive them wherever they are working

             Comments and detailed explanation of how this
             requirement is met or supported




                                         Page 110 of 186
             Bank of Zambia: Invitation to Bid for Unified Communications Solution


             Supplier Response:


No    Weight Requirement                                              Compliance
                                                                      Rating
83)     R    Transparent movement during ongoing calls –              Supplier Response:
             provides transparent transition of ongoing calls from    0 Not Available
             mobile phones to desk phones, and conversely, so
             users can continue a conversation without needing to
             hang up even when they switch phones.

             Comments and detailed explanation of how this
             requirement is met or supported

             Supplier Response:


No    Weight Requirement                                              Compliance
                                                                      Rating
84)     R    Support for dual-mode devices – to support               Supplier Response:
             mobile users who move between 802.11-based               0 Not Available
             wireless campus environments and external cellular
             Global System for Mobile Communications (GSM)
             network environments.

             Comments and detailed explanation of how this
             requirement is met or supported

             Supplier Response:


No    Weight Requirement                                              Compliance
                                                                      Rating
85)     R    Cellular Extensions                                      Supplier Response:
             Support cellular handsets as system extensions.          0 Not Available
             What, if any, optional hardware/software is required
             to support a cellular extension if the proposed
             software does not?

             Comments and detailed explanation of how this
             requirement is met or supported

             Supplier Response:




                                         Page 111 of 186
             Bank of Zambia: Invitation to Bid for Unified Communications Solution




No    Weight Requirement                                              Compliance
                                                                      Rating
86)     E    IEEE 802.11 Wireless IP Phone                            Supplier Response:
             Ten (10) Wireless IP Phones must be provided.            0 Not Available
             These must provide wired phone capabilities in an
             easy-to-navigate menu. In addition, the wireless IP
             phones must support each of the following calling
             features and voice-quality enhancements:
             1. Roaming
             2. Twinning / simultaneous ringing with desk
                 phones,
             3. Ability to display text and graphics-based
                 messages
             4. IEEE 802.11a, b, and g standards that allow
                 customers to use the phone in the 2.4 GHz or 5
                 GHz bands
             5. A large color display that is easier to read and
                 enhances XML applications
             6. Built-in speakerphone capabilities
             7. Dedicated mute and volume keys, and separate
                 Application button that can support Push-to-
                 Talk via Extensible Markup Language (XML)
             8. Long battery life (100 hours standby time or 10
                 hours talk time or longer)
             9. Spare battery for each phone
             10. Vibrate alert
             11. Exceptional voice quality with support for
                 wideband audio
             12. Diversity antenna for better RF coverage
             13. Support for wide range of enterprise applications
                 through XML
             14. Wireless security features including EAP-FAST,
                 EAP-TLS, WPA, WPA2, WEP, TKIP/MIC,
                 AES
             15. Voice security features including Certificates,
                 Secure Real-Time Protocol (SRTP), and
                 Transport Layer Security (TLS)
             16. Quality of service features including WMM,
                 TSPEC, EDCA, QBSS
             17. High durability for all business environments

             Comments and detailed explanation of how this
             requirement is met or supported


                                         Page 112 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution



              Supplier Response:



Attendant Console Features

No    Weight Requirement                                                Compliance
                                                                        Rating
87)     E     PC-based Attendant Console                                Supplier Response:
              To allow a receptionist to answer, transfer, and          0 Not Available
              dispatch calls within the organization a PC-based
              Attendant Console must be provided. It must
              operate on a LAN with all attendant functionality
              and integrated directory lookup.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No    Weight Requirement                                                Compliance
                                                                        Rating
88)     E     Alphanumeric Display                                      Supplier Response:
              Provides display on console indicating call type,         0 Not Available
              calling extension number, etc.

              Comments and detailed explanation of how each of
              the above requirements is met

              Supplier Response:


No    Weight Requirement                                                Compliance
                                                                        Rating
89)     E     Attendant Call Transfer                                   Supplier Response:
              Allows attendant to transfer any call to any station or   0 Not Available
              another attendant console.

              Comments and detailed explanation of how each of
              the above requirements is met




                                          Page 113 of 186
             Bank of Zambia: Invitation to Bid for Unified Communications Solution


             Supplier Response:


No    Weight Requirement                                               Compliance
                                                                       Rating
90)     E    Attendant Conference                                      Supplier Response:
             Allows attendant to establish a conference between        0 Not Available
             central office trunks and internal stations, of up to
             six total participants.

             Comments and detailed explanation of how each of
             the above requirements is met

             Supplier Response:


No    Weight Requirement                                               Compliance
                                                                       Rating
91)     E    Attendant Control of Trunk Group Access                   Supplier Response:
             Allows attendant to control access by stations to         0 Not Available
             various trunk groups.

             Comments and detailed explanation of how each of
             the above requirements is met

             Supplier Response:


No    Weight Requirement                                               Compliance
                                                                       Rating
92)     E    Attendant Trunk Group Busy Indication                     Supplier Response:
             Provides attendant visual indication that all trunks in   0 Not Available
             a trunk group are busy.

             Comments and detailed explanation of how each of
             the above requirements is met

             Supplier Response:


No    Weight Requirement                                               Compliance
                                                                       Rating
93)     E    Automatic Recall                                          Supplier Response:
             When a call directed from the attendant to a station      0 Not Available



                                         Page 114 of 186
             Bank of Zambia: Invitation to Bid for Unified Communications Solution


             is not answered in a predetermined time, the call is
             automatically routed back to the attendant. The
             attendant receives a visual indication that it is a
             returned call.

             Comments and detailed explanation of how each of
             the above requirements is met

             Supplier Response:


No    Weight Requirement                                             Compliance
                                                                     Rating
94)     E    Busy Lamp Field                                         Supplier Response:
             Provides visual indication to attendant of busy or idle 0 Not Available
             status of each station.

             Comments and detailed explanation of how each of
             the above requirements is met

             Supplier Response:


No    Weight Requirement                                               Compliance
                                                                       Rating
95)     E    Busy Verification of Stations                             Supplier Response:
             Allows attendant to verify whether a station is busy,     0 Not Available
             generally used to determine if a station is defective.

             Comments and detailed explanation of how each of
             the above requirements is met

             Supplier Response:


No    Weight Requirement                                               Compliance
                                                                       Rating
96)     E    Camp-On                                                   Supplier Response:
             Allows attendant to extend a call to a station, which     0 Not Available
             is already busy, alerting the called station by a brief
             audible tone.

             Comments and detailed explanation of how each of
             the above requirements is met



                                          Page 115 of 186
             Bank of Zambia: Invitation to Bid for Unified Communications Solution



             Supplier Response:



No    Weight Requirement                                              Compliance
                                                                      Rating
97)     E    Direct Station Selection                                 Supplier Response:
             Allows attendant to direct calls to a station by         0 Not Available
             depressing a single button.

             Comments and detailed explanation of how each of
             the above requirements is met

             Supplier Response:


No    Weight Requirement                                              Compliance
                                                                      Rating
98)     E    Individual Trunk Access                                  Supplier Response:
             Provides attendant with direct access to each            0 Not Available
             individual trunk, generally used to verify that each
             trunk is in proper working order.

             Comments and detailed explanation of how each of
             the above requirements is met

             Supplier Response:


No    Weight Requirement                                              Compliance
                                                                      Rating
99)     E    Splitting                                                Supplier Response:
             Allows attendant to consult privately with station       0 Not Available
             user on a call, without the calling party hearing the
             conversation.

             Comments and detailed explanation of how each of
             the above requirements is met

             Supplier Response:


No    Weight Requirement                                              Compliance



                                         Page 116 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


                                                                        Rating
100)     N    Indicate what other attendant features and                Supplier Response:
              applications are available with your proposed             0 Not Available
              solution

              Supplier Response:


No     Weight Requirement                                               Compliance
                                                                        Rating
101)     R    Night Mode Service                                        Supplier Response:
              Rerouting of calls during restricted hours when the       0 Not Available
              attendant console is offline, typically used as a night
              service feature.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



Fax Server

No     Weight Requirement                                               Compliance
                                                                        Rating
102)     E    Fax Server                                                Supplier Response:
              The Bank has 11 standalone fax machines at                0 Not Available
              Regional Office. Describe how the proposed Fax
              server will function with regards to:

              1. Sending of faxes by multiple users through
                 shared pool fax lines or dedicated fax lines
              2. Receiving inbound faxes and electronically
                 routing them to the intended person, department
                 or system that needs them, when they need
                 them.
              3. Compliance and security

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:




                                           Page 117 of 186
                  Bank of Zambia: Invitation to Bid for Unified Communications Solution



Telephony Terminals

The proposed communications system must be able to support a mix of analog and IP
communications devices. The Bank may decide to use up to ten (10) analog phones. The exact
quantity and type of telephone instruments to be installed will be determined as a result of detailed
station reviews to be conducted by the Contractor, with assistance from the Bank.


No     Weight Requirement                                                  Compliance
                                                                           Rating
103)      E       Station reviews shall include meetings with              Supplier Response:
                  representatives from each department/user group to       0 Not Available
                  determine the requirements of each department/user
                  group, and properly apply the capabilities of the
                  system to each station.

                  Please provide suggested IP station types for use by
                  the following user groups:

                  6 x Personal Assistants
                  100 x Knowledge Workers
                  5 x Executives
                  10 x Wireless users
                  5 x Software-based phones
                  1 x Audio Conference IP phone

                  Please use the above IP station figures and types as
                  estimates for purposes of coming up with the
                  proposed solution.

                  Comments and detailed explanation of how this
                  requirement is met or supported

                  Supplier Response:



No     Requirement
104)   Any marketing material relating to the proposed IP Stations be enclosed as
       Attachment


       Supplier Response:



                                              Page 118 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution




No     Weight Requirement                                              Compliance
                                                                       Rating
105)     E    IP Telephones (including softphones) & Audio             Supplier Response:
              Conferencing Units                                       0 Not Available
              Describe how all proposed IP telephones are
              supported by the common control call server. If
              direct call control signaling via Ethernet LAN/WAN
              is not supported, specify all required intermediary
              carrier, signaling interface and/or media gateway
              equipment.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
106)     N    Analog Telephones                                        Supplier Response:
              Explain how the proposed ten (10) analog                 0 Not Available
              telephones will be supported by the common control
              call telephony service. Specify the required
              intermediary hardware elements for control signaling
              transmission. List the number of circuit terminations
              per circuit board, media gateway, and module.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
107)     N    Power Failure Transfer Station (PFTS)                    Supplier Response:
              Describe how analog telephone power failure              0 Not Available
              transfer stations (PFTS) are supported by the
              common control call telephony server. Specify all
              required intermediary hardware elements for control
              signaling transmission. List the number of circuit
              terminations per circuit board, media gateway, and
              module.


                                          Page 119 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution




              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
108)     E    Session Initiated Protocol (SIP) Compatibility           Supplier Response:
              SIP call control must be embedded in the IP              0 Not Available
              common control design. If not, what additional
              hardware/software elements are required? Identify
              up to three third-party SIP telephones that work
              successfully with your proposed IP solution.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
109)     R    SIP Applications                                         Supplier Response:
              As proposed, can the IP solution support SIP             0 Not Available
              applications such as telephony features and services,
              instant messaging, presence, Internet conferencing,
              and event notification?

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
110)     R    SIP Clients                                              Supplier Response:
              The proposed IP desktop telephone instruments and        0 Not Available
              PC client soft phones must conform to IETS SIP



                                          Page 120 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


              standards. If not, are they upgradeable through a
              firmware download to support SIP standards and
              specifications? Will this upgrade present an
              additional cost to Bank of Zambia?

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
111)     N    SIP Trunk Networking                                     Supplier Response:
              As proposed, can the IP solution support SIP-based       0 Not Available
              trunk networking? Will SIP media proxies be
              required to support this?

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:




No     Weight Requirement                                              Compliance
                                                                       Rating
112)     E    IP Audio Conferencing Unit                               Supplier Response:
              Describe the proposed hands-free IP audio                0 Not Available
              conference unit to be used in a mid-sized conference
              room.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
113)     R    IP Web Conferencing Application                          Supplier Response:



                                          Page 121 of 186
                 Bank of Zambia: Invitation to Bid for Unified Communications Solution


                 Describe the proposed web conferencing                   0 Not Available
                 applications being offered to users.

                 Comments and detailed explanation of how this
                 requirement is met or supported

                 Supplier Response:



No     Weight Requirement                                                 Compliance
                                                                          Rating
114)      R      Desktop Station User Applications                        Supplier Response:
                 Describe the proposed Desktop station user               0 Not Available
                 applications being offered. Indicate how instant
                 messaging, document sharing, corporate directory
                 lookup and presence are supported.

                 Comments and detailed explanation of how this
                 requirement is met or supported

                 Supplier Response:



System Features

Contractors shall provide a complete list and description of all system features available with the
proposed system. A description of the primary features that must be included with the proposed
system follows. State whether each feature is: Standard, Optional, Not available, or whether
additional hardware / software is required or third party solutions.

No     Weight Requirement                                                 Compliance
                                                                          Rating
115)      E      Authorization Codes                                      Supplier Response:
                 Ability to require, if desired, that all or certain      0 Not Available
                 selected users dial an authorization code when
                 making certain outgoing calls.

                 Comments and detailed explanation of how this
                 requirement is met or supported

                 Supplier Response:




                                               Page 122 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution



No     Weight Requirement                                              Compliance
                                                                       Rating
116)     R    Automatic Call Distribution/Call Center                  Supplier Response:
              Allows incoming calls to be directed and evenly          0 Not Available
              distributed to a specific department or group of
              extensions, based upon availability of extensions
              within the group. When all extensions are in use,
              calls to the group are held in queue, until an
              extension becomes available. Provide basic level Call
              Center functionality with the system. No specific
              applications for the technology have been identified
              at this time.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
117)     E    Automatic Call Intercept                                 Supplier Response:
              Automatically re-routes calls when dialed in error or    0 Not Available
              specifically denied by Class of Service. The system
              will be able to intercept calls in two ways: Attendant
              Intercept and Recorded Announcement Intercept.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
118)     E    Automatic Route Selection                                Supplier Response:
              Provides automatic routing of outgoing calls over        0 Not Available
              specified trunks or trunk groups to insure that the
              least costly route is selected. Automatic Alternate
              Routing must also be provided to reroute calls if the
              primary designated routes are not available.




                                          Page 123 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                               Compliance
                                                                        Rating
119)     E    Classes of Service                                        Supplier Response:
              Ability to assign to each station certain features and    0 Not Available
              capabilities, and to restrict certain stations from
              certain features and capabilities. State the quantity
              and types of classes of service and levels of dialing
              restrictions that your system can support.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                               Compliance
                                                                        Rating
120)     E    Direct Inward Dialing                                     Supplier Response:
              Allows incoming calls to be dialed directly to            0 Not Available
              individual extensions.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                               Compliance
                                                                        Rating
121)     N    Direct Inward System Access (DISA)                        Supplier Response:
              Allows an outside caller with appropriate security        0 Not Available
              authorization the ability to dial directly into the
              system, and gain access to system features and
              outgoing trunk facilities. This feature will be closely
              monitored and access will be restricted. Describe in
              detail the DISA capabilities and security methods.
              Secured access via the network or the web should



                                           Page 124 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


              also be described.


              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                               Compliance
                                                                        Rating
122)     N    Enhanced 911                                              Supplier Response:
              Ability to transmit detailed information to E911          0 Not Available
              Public Safety Answering Point (PSAP) to provide
              automatic location identification.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                               Compliance
                                                                        Rating
123)     E    Hot Line Service                                          Supplier Response:
              Provides the capability for stations to automatically     0 Not Available
              place a call to a pre-assigned number simply by going
              off-hook. Typically used in elevators, for example.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                               Compliance
                                                                        Rating
124)     E    Incoming Caller ID                                        Supplier Response:
              Allows the calling number of an incoming call to be       0 Not Available
              displayed on the display of a digital or IP telephone
              set, or on an external ancillary device. Allows calling
              number information to be included in call records
              output to Call Detail Recording system.




                                           Page 125 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
125)     E    Integrated Services Digital Network (ISDN)               Supplier Response:
              This capability may be required to support Direct        0 Not Available
              Inward Dialing from local PSTN. The proposed
              system must support Primary Rate Interface (PRI)
              and Basic Rate Interface (BRI) both line and trunk
              side.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
126)     E    Meet Me Conference                                       Supplier Response:
              Ability to support station or attendant-initiated        0 Not Available
              conferences of up to six (6) parties.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
127)     E    Power Failure Transfer                                   Supplier Response:
              Provides automatic transfer of predefined network        0 Not Available
              services to pre-selected stations during complete
              power failure, including failure of UPS and
              emergency generator.

              Comments and detailed explanation of how this
              requirement is met or supported




                                          Page 126 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
128)     N    Public Address System Interface                          Supplier Response:
              Provides interface between telephone system and          0 Not Available
              customer-provided public address system.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
129)     N    Call Recording                                           Supplier Response:
              Ability for the system to record selected incoming /     0 Not Available
              outgoing calls and store the recordings onto media.
              This requirement currently exists only at Head Office
              in areas where the Bank is required by law to record
              conversations.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
130)     E    Remote Maintenance Facility                              Supplier Response:
              Hardware and software to remotely access, diagnose,      0 Not Available
              maintain, monitor, and measure the performance of
              the system.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                              Compliance



                                          Page 127 of 186
                 Bank of Zambia: Invitation to Bid for Unified Communications Solution


                                                                       Rating
131)      E      Music on Hold                                         Supplier Response:
                 Provide pre-recorded music for telephone callers that 0 Not Available
                 have been placed on hold.

                 Comments and detailed explanation of how this
                 requirement is met or supported

                 Supplier Response:


No     Weight Requirement                                                  Compliance
                                                                           Rating
132)      E      System Alarm Indications                                  Supplier Response:
                 Basic system program that will isolate and identify       0 Not Available
                 faults either upon command or on a routine, timed
                 basis.

                 Comments and detailed explanation of how this
                 requirement is met or supported

                 Supplier Response:


No     Weight Requirement                                                  Compliance
                                                                           Rating
133)      E      System Speed Dial                                         Supplier Response:
                 Provides for a system wide group of speed dial            0 Not Available
                 numbers for frequ.ently dialed numbers.

                 Comments and detailed explanation of how this
                 requirement is met or supported

                 Supplier Response:



Station Features

Contractors shall provide a complete list and description of all station features available with the
proposed system. A description of the primary features that must be included with the proposed
system follows. State whether each feature is: Standard, Optional, Not available, or whether
additional hardware / software is required or third party solutions.




                                              Page 128 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


No     Weight Requirement                                              Compliance
                                                                       Rating
134)     E    IEEE 802.3af Inline Power over Ethernet                  Supplier Response:
              The desk phones must operate using IEEE 802.3af          0 Not Available
              inline Power over Ethernet.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
135)     E    Alphanumeric Display                                     Supplier Response:
              Feature that allows the display of call information      0 Not Available
              including number dialed, identification of incoming
              caller, time/date display, feature programming
              information, and call timer.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
136)     E    Automatic Callback                                       Supplier Response:
              When a station dials another station that is busy, the   0 Not Available
              calling station may activate a feature that will
              complete the call when the called station becomes
              idle.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating



                                          Page 129 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


137)     R    Auto Answer                                              Supplier Response:
              Allows the user to connect incoming calls                0 Not Available
              automatically after a ring or two (without pressing a
              button or picking up the handset).

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
138)     R    Automatic Line Preference                                Supplier Response:
              Allows user to connect to a given line on an             0 Not Available
              automatic basis, without manually depressing a
              button; should include incoming and outgoing line
              preferences.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
139)     E    Call Forward – Don’t Answer                              Supplier Response:
              Permits a station user to automatically route calls to   0 Not Available
              another station in a no answer condition. (typically
              automatically invoked with initial station
              programming)

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
140)     E    Call Forward – Busy                                      Supplier Response:



                                          Page 130 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


              Permits a station user to automatically route calls to      0 Not Available
              another station in a busy condition. (typically
              automatically invoked with initial station
              programming - can be a different location than Call
              Forward – Don‘t Answer)

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                                 Compliance
                                                                          Rating
141)     E    Call Forward – Variable (All Calls)                         Supplier Response:
              Permits a station user to automatically route calls to      0 Not Available
              another station for all calls. (typically invoked by user
              at will)

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                                 Compliance
                                                                          Rating
142)     E    Call Hold                                                   Supplier Response:
              Allows station user to place a call on hold.                0 Not Available

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                                 Compliance
                                                                          Rating
143)     E    Call Logs                                                   Supplier Response:
              Allows station user to view records of missed,              0 Not Available
              received and placed calls.

              Comments and detailed explanation of how this
              requirement is met or supported



                                           Page 131 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution



              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
144)     R    Call Park                                                Supplier Response:
              Allows station user to park (temporarily store) a call   0 Not Available
              and then retrieve the call by using another phone.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:




No     Weight Requirement                                              Compliance
                                                                       Rating
145)     E    Call Pickup – Directed                                   Supplier Response:
              Permits station user to answer a ringing line at         0 Not Available
              another station by dialing a code.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
146)     E    Call Pickup – Group                                      Supplier Response:
              Permits station users within designated groups to        0 Not Available
              pick up ringing lines at other stations within the
              group.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:




                                          Page 132 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


No     Weight Requirement                                               Compliance
                                                                        Rating
147)     E    Call Transfer                                             Supplier Response:
              Enables station users to transfer any call to another     0 Not Available
              station or to the console without attendant
              assistance.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                               Compliance
                                                                        Rating
148)     E    Call Waiting                                              Supplier Response:
              Automatically places a caller in a waiting position for   0 Not Available
              a busy internal station, and alerts the called station
              that a call is waiting.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                               Compliance
                                                                        Rating
149)     E    Distinctive Ringing                                       Supplier Response:
              Provides a different ringing tone to distinguish          0 Not Available
              between internal, external, and priority calls.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                               Compliance
                                                                        Rating
150)     R    Do Not Disturb                                            Supplier Response:
              Allows users to block incoming calls from ringing on      0 Not Available
              their phone.



                                          Page 133 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution




              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
151)     E    Help System                                              Supplier Response:
              Allows users to access information about phone           0 Not Available
              features, buttons, and softkeys.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
152)     R    Multiple Line Appearances                                Supplier Response:
              On multi-line telephones, permits multiple               0 Not Available
              appearances of the same extension on several
              buttons on a telephone set, and on several different
              telephone sets, using a single station port in the
              system. State multiple line appearance capacities.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
153)     E    Redial                                                   Supplier Response:
              Allows the last number dialed to be automatically        0 Not Available
              redialed by depressing the appropriate feature code.

              Comments and detailed explanation of how this
              requirement is met or supported




                                          Page 134 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
154)     E    Remote Feature Activation/Deactivation                   Supplier Response:
              Permits users to remotely activate and deactivate        0 Not Available
              features by dialing in from any touchtone telephone.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
155)     E    Speakerphone                                             Supplier Response:
              Built-in two-way speakerphone on all telephones.         0 Not Available

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
156)     E    Station Hunting                                          Supplier Response:
              Incoming calls to a station in a hunting group will      0 Not Available
              search progressively through the group until it
              reaches an idle station.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
157)     E    Station Speed Dialing                                    Supplier Response:



                                          Page 135 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


              Allows individual stations to have personal speed dial 0 Not Available
              lists separate and distinct from the system speed dial
              list.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
158)     E    Station-to-Station Dialing                               Supplier Response:
              Allows station users within the system to call each      0 Not Available
              other without attendant assistance.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
159)     E    Three-Way Calling                                        Supplier Response:
              Allows a station user to establish a conference call     0 Not Available
              with two or more stations or outside trunks without
              attendant assistance.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
160)     E    Dedicated Feature Buttons                                Supplier Response:
              Dedicated buttons for access to commonly used            0 Not Available
              features such as Hold, Conference, Transfer, Volume
              Control.

              Comments and detailed explanation of how this
              requirement is met or supported



                                          Page 136 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution



              Supplier Response:


No     Weight Requirement                                          Compliance
                                                                   Rating
161)     E    Programmable Feature Buttons                         Supplier Response:
              Allows flexible programming of buttons for access to 0 Not Available
              capabilities such as System and Personal Speed Dial
              Lists, Automatic Dialing, Intercom Paths, etc.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
162)     R    IP Phone Cost Display                                    Supplier Response:
              It is required that IP phones present real-time data     0 Not Available
              on long distance calls and associated costs on the
              LCD display so as to provide self-service call cost
              lookup to end users.

              Comments and detailed explanation of how this
              requirement is met or supported
              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
163)     R    IP Phone Corporate Directory Lookup                      Supplier Response:
              End users must be able to access the corporate           0 Not Available
              directory from their IP phone displays as a self-
              service directory lookup feature.

              Comments and detailed explanation of how this
              requirement is met or supported
              Supplier Response:




                                          Page 137 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


No     Weight Requirement                                              Compliance
                                                                       Rating
164)     R    Personal Directory                                       Supplier Response:
              End users must be able to set up and use Personal        0 Not Available
              Directory features (Personal Address Book and Fast
              Dials) on their IP phones.

              Comments and detailed explanation of how this
              requirement is met or supported
              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
165)     R    Pre-Dial                                                 Supplier Response:
              Allows the users to enter a phone number before          0 Not Available
              getting a dial tone and to complete the call by going
              off hook (lifting the handset, pressing the
              speakerphone button, etc).

              Comments and detailed explanation of how this
              requirement is met or supported
              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
166)     N    Intercom                                                 Supplier Response:
              Allows users to place and receive one-way calls using    0 Not Available
              dedicated intercom lines. The target phone auto-
              answers with mute activated and broadcasts the
              message through the speakerphone.

              Comments and detailed explanation of how this
              requirement is met or supported
              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
167)     R    Line Text Label                                          Supplier Response:
              On phones with multiple lines, the feature allows the    0 Not Available


                                          Page 138 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


              user to create a line text label that appears on the
              phone screen for each phone line.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                               Compliance
                                                                        Rating
168)     E    Malicious Call Trace                                      Supplier Response:
              Allows for tracing of malicious calls.                    0 Not Available

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                               Compliance
                                                                        Rating
169)     E    Secure Conferencing                                       Supplier Response:
              Allows users to verify that a conference call is secure   0 Not Available
              and identify non-secure participants. Phone screen
              icons must indicate the security level of the
              conference and of each participant. (i.e.
              authenticated, encrypted, and non-secure).

              Comments and detailed explanation of how this
              requirement is met or supported
              Supplier Response:


No     Weight Requirement                                               Compliance
                                                                        Rating
170)     E    Shared Line                                               Supplier Response:
              Allows users to use one phone number for multiple         0 Not Available
              phones or to share a phone number with a coworker.

              Comments and detailed explanation of how this
              requirement is met or supported
              Supplier Response:


                                           Page 139 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution




Integrated Messaging System


No     Weight Requirement                                              Compliance
                                                                       Rating
171)     E    The proposed solution will have a single voice mail /    Supplier Response:
              automated attendant system with full integration         0 Not Available
              between the voice mail system and the telephone
              system. The contractor must provide voice mail and
              automated attendant services for 120 users. The
              contractor must provide sufficient capacity for the
              proposed user count. Speech continuity for
              record/playback must be preserved under full load
              conditions (i.e. all ports occupied).

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
172)     E    Automated Attendant Features                             Supplier Response:
              Calls made to specific extension numbers on the          0 Not Available
              Bank telephone system will hear a recorded
              announcement followed by a ―menu‖ of alternatives.
              Menus may contain department names or functional
              names. Menus can also be nested several levels deep.
              Once the caller selects a specific alternative on the
              menu, the Automated Attendant System shall, via the
              telephone system, extend the call to the specific
              extension.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:




                                          Page 140 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


No     Weight Requirement                                              Compliance
                                                                       Rating
173)     E    Disconnect Detection                                     Supplier Response:
              The system must immediately disconnect and restore       0 Not Available
              the line to service the moment a caller has hung up.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
174)     E    DTMF Signaling                                           Supplier Response:
              The proposed system must be capable of generating        0 Not Available
              and receiving standard DTMF tone signaling.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:




No     Weight Requirement                                              Compliance
                                                                       Rating
175)     E    Trunk Access                                             Supplier Response:
              Describe how the proposed system will prevent a          0 Not Available
              caller passing through the auto-attendant to reach an
              outside line.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:




No     Weight Requirement                                              Compliance
                                                                       Rating



                                          Page 141 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


176)     E    Message Notification                                     Supplier Response:
              Indicate how the proposed solution will support the      0 Not Available
              following message notification options:
              1. Short Message Service (SMS)
              2. e-mail
              3. Paging
              4. Out-dialing

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:




No     Weight Requirement                                              Compliance
                                                                       Rating
177)     E    Audit Trail                                              Supplier Response:
              The proposed solution must keep an audit trail of        0 Not Available
              each call which can be printed on the administrative
              console together with daily reports.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:




No     Weight Requirement                                              Compliance
                                                                       Rating
178)     E    Secure Messaging                                         Supplier Response:
              The proposed solution must be able to encrypt voice      0 Not Available
              messages and allow system administrators to enforce
              voicemail retention policies and prevent the
              compromise of confidential voice messages.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:




                                          Page 142 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution



No     Weight Requirement                                               Compliance
                                                                        Rating
179)     N    Interrupted Session Recovery                              Supplier Response:
              The proposed solution must allow an automatic             0 Not Available
              return to in-progress message composition or
              playback if a user ended a session prematurely.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                               Compliance
                                                                        Rating
180)     E    Message Indication                                        Supplier Response:
              Describe how the proposed solution indicates the          0 Not Available
              receipt of voice mail (such as, a message-waiting light
              or altered dial tone, etc.)

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                               Compliance
                                                                        Rating
181)     E    Identification Code                                       Supplier Response:
              The proposed solution must be able to verify a user‘s     0 Not Available
              identification and allow users to change their
              identification codes.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                               Compliance
                                                                        Rating



                                          Page 143 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


182)     E    Message Recovery                                     Supplier Response:
              How does the proposed solution reveal the number     0 Not Available
              of new and total messages; and enable a mailbox user
              to delete, skip, or save a message?

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
183)     E    Message Reply                                            Supplier Response:
              How does the proposed solution enable the mailbox        0 Not Available
              owner to respond to a message from someone within
              the system?

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
184)     E    Message Review                                           Supplier Response:
              Indicate how the system will allow a user to either      0 Not Available
              review or edit an announcement or input a message.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
185)     E    Personal Web Administration                              Supplier Response:
              The proposed solution must provide a web interface       0 Not Available
              for users to quickly and easily change personal
              settings such as voicemail options, security code,



                                          Page 144 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


              personal distribution lists, and message delivery
              options.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                               Compliance
                                                                        Rating
186)     E    System Administration Console                             Supplier Response:
              The proposed system must provide a system                 0 Not Available
              administration console with an intuitive easy to use
              graphical user interface for system administration
              tasks. This should be accessed from any networked
              PC by ICT staff. The system administrator must
              control which features and settings individual
              subscribers or classes of service can access.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                               Compliance
                                                                        Rating
187)     E    System Changeability                                      Supplier Response:
              The proposed system must allow system                     0 Not Available
              administrators to add and/or delete mailboxes,
              change general recordings and perform other
              administrative duties while the system is in operation.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                               Compliance
                                                                        Rating
188)     N    Audio Messaging Interchange Specification                 Supplier Response:



                                          Page 145 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


              (AMIS [analog]) Standards and                            0 Not Available
              Voice Profile for Internet Mail (VPIM [digital])
              Standard
              Indicate how the proposed messaging system will
              support AMIS and VPIM networking standards that
              allow message interchange between disparate
              messaging systems that also support these industry-
              standard messaging protocols?

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
189)     E    Failover Capability                                      Supplier Response:
              Describe how the system will prevent service             0 Not Available
              disruption by means of transparent failover
              capabilities.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
190)     E    Reports                                                  Supplier Response:
              At a minimum, the system must be able to generate        0 Not Available
              the following reports:
              1. Administrative Access Activity Report
              2. Call Handler Traffic Report
              3. Distribution Lists Report
              4. Event Log Report
              5. Failed Login Report
              6. Port Usage Report
              7. Subscribers Report
              8. Subscriber Message Activity Report
              9. System Configuration Report



                                          Page 146 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


              Please indicate what other reports the system is
              capable of generating.


              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



Integrated Messaging Application


No     Weight Requirement                                              Compliance
                                                                       Rating
191)     E    Exchange 2007 support                                    Supplier Response:
              How will the proposed voice messaging system be          0 Not Available
              integrated with Microsoft Exchange 2007 and
              Outlook 2003 / 2007 text messaging system to
              achieve unified messaging for e-mail, voice and fax?

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
192)     E    Resistant to Exchange Service Interruptions              Supplier Response:
              How will the proposed voice messaging system             0 Not Available
              handle Exchange and Active Directory outages?

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating



                                          Page 147 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


193)     N    Text-to-Speech (TTS)                                     Supplier Response:
              Indicate how the proposed messaging system will          0 Not Available
              support TTS over the telephone.

              Comments and detailed explanation of how this
              requirement is met or supported
              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
194)     N    Speech Recognition                                       Supplier Response:
              Indicate how the messaging system will support           0 Not Available
              speech recognition to enable the use of voice
              commands to navigate menus and manage voicemail
              messages.

              Comments and detailed explanation of how this
              requirement is met or supported
              Supplier Response:




                                          Page 148 of 186
                Bank of Zambia: Invitation to Bid for Unified Communications Solution


GENERAL AND TECHNICAL REQUIREMENTS

This section is dedicated to briefing the bidder on the system features identified in the business
requirements to be addressed in the application software product.

Real-time and Online

No     Weight Requirement                                                Compliance
                                                                         Rating
195)     E      The system shall be a real-time, online system           Supplier Response:
                supporting up to 120 users, with reasonable              0 Not Available
                response times.

                There are about 200 employees currently in
                service at Regional Office.

                Comments and detailed explanation of how this
                requirement is met or supported

                Supplier Response:

Auditability

No     Weight Requirement                                                Compliance
                                                                         Rating
196)     E      The system shall maintain archived information           Supplier Response:
                for audit purposes for a period of 20 years              0 Not Available

                Comments and detailed explanation of how this
                requirement is met or supported

                Supplier Response:


No     Weight Requirement                                                Compliance
                                                                         Rating
197)     E      The system shall maintain audit information of           Supplier Response:
                all changes to the various administration                0 Not Available
                activities for a minimum 5-year period.

                Comments and detailed explanation of how this
                requirement is met or supported

                Supplier Response:



                                            Page 149 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution




Database

No     Weight Requirement                                              Compliance
                                                                       Rating
198)      E   Database driven                                          Supplier Response:
                                                                       0 Not Available
              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:

Reports
The system should provide general-purpose administrative reports for easy and efficient
management and administration of the entire system like:

No     Weight Requirement                                              Compliance
                                                                       Rating
199)      E   Call Detail Reporting (CDR)                              Supplier Response:
              Contractors shall propose a complete call detail         0 Not Available
              recording system. The call records shall contain the
              following information, at a minimum:
              1. Date, time and duration of call
              2. Originating extension number
              3. Department
              4. Organization Call Summary
              5. Access Code
              6. Authorization Code (if used)
              7. Network service used
              8. Destination number (internal extension or
                  outside number)
              9. Hit parade by extension, duration, charge
              10. Call bandwidth
              11. Time in queue
              12. Cost of call, based on tariff or pricing
                  information provided by the Bank

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


No     Weight Requirement                                              Compliance


                                          Page 150 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


                                                                         Rating
200)     R    Web-based options and Email Distribution of                Supplier Response:
              Call Accounting Reports                                    0 Not Available
              A LAN-based call accounting system will allow the
              Bank to monitor usage of telephone equipment and
              elements of the common telephone switching
              apparatus. Reports must be readily generated by the
              Bank. A robust set of management reports must be
              standard with the system, which include the
              capability to aggregate calls made to and from
              various groups of extensions, user groups and
              departments. The system must be able to provide
              reports on incoming as well as outgoing calls.
              Provide web-based options and distribution through
              email.

              Comments and detailed explanation of how this
              requirement is met or supported
              Supplier Response:



No     Weight Requirement                                                Compliance
                                                                         Rating
201)     E    System Reporting                                           Supplier Response:
              It is required that all real-time status (update) reports, 0 Not Available
              traffic studies, configuration control and automatic
              and/or controlled diagnostic testing information be
              accessible through the operations console (visual
              display and hardcopy printout).

              Comments and detailed explanation of how this
              requirement is met or supported
              Supplier Response:



No     Weight Requirement                                                Compliance
                                                                         Rating
202)     E    VoIP Monitoring                                            Supplier Response:
              Describe all available VoIP monitoring records and         0 Not Available
              reports. Are parameters such as jitter, call
              delay/latency, and packet loss tracked and reported?
              If so, can a system administrator monitor VoIP calls
              in real time? What, if any, third-party equipment is


                                           Page 151 of 186
                  Bank of Zambia: Invitation to Bid for Unified Communications Solution


                  being proposed?

                  Comments and detailed explanation of how this
                  requirement is met or supported

                  Supplier Response:


No     Requirement
203)   System / Port Capacity
       List the maximum number of independent IP communications systems that can be
       supported by the proposed systems management server. Include the maximum
       number of user ports that can be passively and actively supported.

       Comments and detailed explanation of how this requirement is met or supported

       Supplier Response:

No     Requirement
204)   Terminal Capacity
       What is the maximum number of PC-client terminals that can be configured as part of
       the proposed management system?

       Comments and detailed explanation of how this requirement is met or supported

       Supplier Response:

Enquiries


No     Weight Requirement                                                  Compliance
                                                                           Rating
205)      E       The system shall provide enquiry access to the           Supplier Response:
                  historical information of the system.                    0 Not Available

                  Comments and detailed explanation of how this
                  requirement is met or supported

                  Supplier Response:



No     Weight Requirement                                                  Compliance
                                                                           Rating



                                              Page 152 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


206)     E    Users only have access to data views for which           Supplier Response:
              they have been authorised.                               0 Not Available

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:

              Describe how access to unauthorised data is
              controlled or prevented.

              Supplier Response:



Data Validation

No     Weight Requirement                                              Compliance
                                                                       Rating
207)     E    The system shall ensure database integrity at all        Supplier Response:
              times                                                    0 Not Available

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


Processing Cycle


No     Weight Requirement                                              Compliance
                                                                       Rating
208)     E    The system should support various processing             Supplier Response:
              cycles including daily, weekly, fortnightly,             0 Not Available
              monthly, quarterly, annual etc.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:

Data Interchange




                                          Page 153 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


No     Weight Requirement                                              Compliance
                                                                       Rating
209)     R    The system must have import and export                   Supplier Response:
              facilities for data                                      0 Not Available

              Comments and detailed explanation of how this
              requirement is met or supported
              Supplier Response:

              Please describe in detail as an Attachment including
              supported formats
              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
210)     E    Specify the data / message carrier services              Supplier Response:
              supported by the standard application software           0 Not Available
              product.
              Comments and detailed explanation of how this
              requirement is met or supported
              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
211)     E    The application software product shall have              Supplier Response:
              existing capability to interface with external           0 Not Available
              systems

              Comments and detailed explanation of how this
              requirement is met or supported
              Supplier Response:

              Provide a list of standard application software
              product interfaces available.
              Supplier Response:

              Provide details on the technology used to develop
              these standard interfaces, and the technology
              available to the customer for the development of
              proprietary interfaces (e.g. user exits, APIs).
              Supplier Response:




                                          Page 154 of 186
                Bank of Zambia: Invitation to Bid for Unified Communications Solution



Learnability

No     Weight Requirement                                                Compliance
                                                                         Rating
212)     E      The solution provider’s product must have a              Supplier Response:
                “look and feel” standard that is consistent              0 Not Available
                throughout the whole application solution. The
                requirement implies that the user interface
                should be consistent and facilitate the fast
                learning of new or unfamiliar functionality
                through consistent use of similar user interface
                features and styles.

                Comments and detailed explanation of how this
                requirement is met or supported

                Supplier Response:


Analysability

No     Weight Requirement                                                Compliance
                                                                         Rating
213)     R      The system must include a standard error                 Supplier Response:
                handler that records errors for post-mortem              0 Not Available
                diagnostics.

                Comments and detailed explanation of how this
                requirement is met or supported

                Supplier Response:

                When an application error occurs, how is the user
                informed of the error?

                Supplier Response:


Volume Changes

No     Weight Requirement                                                Compliance
                                                                         Rating
214)     E      The core application does not have to be                 Supplier Response:



                                            Page 155 of 186
                Bank of Zambia: Invitation to Bid for Unified Communications Solution


                reengineered to take into account increases in           0 Not Available
                the volume of traffic.

                Comments and detailed explanation of how this
                requirement is met or supported

                Supplier Response:

                Explain any constraints that may apply.

                Supplier Response:

Stability

No     Weight Requirement                                                Compliance
                                                                         Rating
215)        E   There is at least three other installations of the       Supplier Response:
                application solution currently in operation.             0 No

                Comments and detailed explanation of how this
                requirement is met or supported

                Supplier Response:


Maturity

No     Weight Requirement                                          Compliance
                                                                   Rating
216)        R   The application is able to sustain long periods of Supplier Response:
                processing with a minimum of application           0 Not Available
                failure outages.

                Comments and detailed explanation of how this
                requirement is met or supported

                Supplier Response:

                Provide statistics of the mean time between
                failures (MTBF) currently experienced by the
                system on operational sites worldwide.

                Supplier Response:




                                            Page 156 of 186
               Bank of Zambia: Invitation to Bid for Unified Communications Solution


               Give details of the predominant causes for
               failure resulting in system outages in the last
               year.

               Supplier Response:



System Reliability


No     Weight Requirement                                               Compliance
                                                                        Rating
217)     E     The system must remain available for generating          Supplier Response:
               incoming and outgoing calls, despite individual          0 Not Available
               component failures therefore it must possess
               sufficient redundancy of critical components to
               minimize the scope of a major component failure.

               Comments and detailed explanation of how this
               requirement is met or supported

               Supplier Response:



No     Weight Requirement                                               Compliance
                                                                        Rating
218)     E     Redundant system design elements                         Supplier Response:
               Indicate the degree of redundancy, e.g., full            0 Not Available
               duplicated back-up or standby load sharing, for each
               of the following common control elements.

               1.    primary call processor
               2.    main system memory
               3.    customer database memory
               4.    tone generators
               5.    RJ-45 Ethernet uplinks to network
               6.    I/O interfaces
               7.    Dual-tone multi-frequency (DTMF) receivers
               8.    call classifiers
               9.    registers
               10.   power supply

               Comments and detailed explanation of how this


                                           Page 157 of 186
                 Bank of Zambia: Invitation to Bid for Unified Communications Solution


                 requirement is met or supported

                 Supplier Response:



No     Weight Requirement                                                 Compliance
                                                                          Rating
219)     R       Network Failover Resiliency                              Supplier Response:
                 Does the proposed IP solution support network            0 Not Available
                 failover resiliency in case of a disastrous common
                 control failure? If so, describe the failover process
                 and specify the hardware, software, WAN
                 transmission, and time required to carry it out.

                 Comments and detailed explanation of how this
                 requirement is met or supported

                 Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
220)     E       Station Feature Loss                                  Supplier Response:
                 What safeguards are included in the design to protect 0 Not Available
                 station feature loss when the processor fails or when
                 its services are shut down?

                 Comments and detailed explanation of how this
                 requirement is met or supported

                 Supplier Response:


Recoverability

No     Weight Requirement                                                 Compliance
                                                                          Rating
221)     E       The application software product ensures the             Supplier Response:
                 recovery of the application after a system failure.      0 Not Available

                 Comments and detailed explanation of how this
                 requirement is met or supported




                                              Page 158 of 186
                  Bank of Zambia: Invitation to Bid for Unified Communications Solution


                  Supplier Response:



No     Requirement
222)   Describe the procedure and time required to initiate recovery after a system
       failure.


       Supplier Response:



Disaster Recovery and Backup Features

No     Weight Requirement                                                  Compliance
                                                                           Rating
223)      E       Tools for backing up and restoring of information        Supplier Response:
                                                                           0 Not Available
                  for disaster recovery

                  Comments and detailed explanation of how this
                  requirement is met or supported
                  Supplier Response:


No     Weight Requirement                                                  Compliance
                                                                           Rating
224)      N       Support for incremental and full Backups                 Supplier Response:
                                                                           0 Not Available
                  Comments and detailed explanation of how this
                  requirement is met or supported

                  Supplier Response:


No     Weight Requirement                                                  Compliance
                                                                           Rating
225)      N       Support for replicating data onto remote sites           Supplier Response:
                                                                           0 Not Available
                  Comments and detailed explanation of how this
                  requirement is met or supported



                                              Page 159 of 186
                Bank of Zambia: Invitation to Bid for Unified Communications Solution


                Supplier Response:


No     Weight Requirement                                                Compliance
                                                                         Rating
226)     E      IP Telephony System Backup                               Supplier Response:
                The Contractor shall design and develop procedures       0 Not Available
                for automatically backing up program, configuration
                and data files without taking the system out of
                service. The Contractor shall also provide:
                1. A rack-mount directly attached Linear Tape-
                    Open (LTO) storage device
                2. A network attached storage device to
                    interoperate with NetApp Storage Area Network

                Comments and detailed explanation of how this
                requirement is met or supported


                Supplier Response:


No     Weight Requirement                                                Compliance
                                                                         Rating
227)     E      Integrated Messaging System Backup                       Supplier Response:
                The Contractor shall design and develop procedures       0 Not Available
                for automatically backing up program, configuration
                and data files without taking the system out of
                service. The Contractor shall also provide:
                1. A rack-mount directly attached Linear Tape-
                    Open (LTO) storage device
                2. A network attached storage device to
                    interoperate with NetApp Storage Area Network

                Comments and detailed explanation of how this
                requirement is met or supported


                Supplier Response:


No     Requirement
228)   Please provide the backup and security features (apart from the ones provided
       by the operating system) available:



                                            Page 160 of 186
                  Bank of Zambia: Invitation to Bid for Unified Communications Solution


       The backup procedures built into the system

       Supplier Response:

       The automatic rollback and roll forward, restart and recovery built into the real-time,
       online and batch procedures

       Supplier Response:



Security Features


No     Weight Requirement                                                  Compliance
                                                                           Rating
229)      E       Identify embedded security features in the proposed      Supplier Response:
                  system to prevent unauthorized access and                0 Not Available
                  operation. Include whether media encryption is used
                  for command-signaling transmissions and if any
                  denial of service and user-authentication mechanisms
                  are supported for the systems management
                  application.

                  Comments and detailed explanation of how this
                  requirement is met or supported

                  Supplier Response:

No     Weight Requirement                                                  Compliance
                                                                           Rating
230)      E       Authentication                                           Supplier Response:
                  Describe how the proposed IP solution‘s                  0 Not Available
                  authentication process prevents: unauthorized access
                  to common control elements and data resources, and
                  abuse of telephony services (e.g., toll fraud).

                  Comments and detailed explanation of how this
                  requirement is met or supported


                  Supplier Response:

No     Weight Requirement                                                  Compliance
                                                                           Rating


                                              Page 161 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


231)     E    Disruption of Services                                   Supplier Response:
              Explain how embedded features in the proposed IP         0 Not Available
              solution will reduce telephony service disruption due
              to denial-of-service (DoS) attacks.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
232)     R    The system should include security features to           Supplier Response:
              control use of various system functions and              0 Not Available
              provide multiple administrator assigned privilege
              levels.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
233)     E    Secure login and passwords for each user                 Supplier Response:
                                                                       0 Not Available
              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:

No     Weight Requirement                                              Compliance
                                                                       Rating
234)     R    Passwords should be encrypted and kept in database       Supplier Response:
                                                                       0 Not Available
              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:




                                          Page 162 of 186
                  Bank of Zambia: Invitation to Bid for Unified Communications Solution



No     Weight Requirement                                                Compliance
                                                                         Rating
235)     E        Extensive Audit-trails for each action done by Supplier Response:
                  particular user with user name, date and time. 0 Not Available
                  Provide audit trail that includes date, time, user and
                  operation.

                  Comments and detailed explanation of how this
                  requirement is met or supported

                  Supplier Response:


Confidentiality

No     Weight Requirement                                                  Compliance
                                                                           Rating
236)     E        Confidentiality and Privacy (Packet Sniffing)            Supplier Response:
                  Describe how the proposed IP solution‘s embedded         0 Not Available
                  features will secure communications privacy. How
                  will the solution counter packet sniffing attempts?

                  Comments and detailed explanation of how this
                  requirement is met or supported

                  Supplier Response:


No     Weight Requirement                                                  Compliance
                                                                           Rating
237)     E        The system must provide an audit trail of events that    Supplier Response:
                  will indicate any compromises to the confidentiality     0 Not Available
                  and privacy.

                  Comments and detailed explanation of how this
                  requirement is met or supported

                  Supplier Response:


System Management and Administration

No     Weight Requirement                                                  Compliance
                                                                           Rating


                                              Page 163 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


238)     E    The telephone system and peripheral systems must         Supplier Response:
              be configured to allow all nodes to be administered      0 Not Available
              from one or more LAN-based workstations that may
              be located anywhere on the network. Minimum
              system administrative features are listed below.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:

No     Weight Requirement                                              Compliance
                                                                       Rating
239)     E    Bulk Administration Tools                                Supplier Response:
              This feature will be used to apply bulk changes such     0 Not Available
              as device updates, imports and exports to devices.

              Comments and detailed explanation of how this
              requirement is met or supported
              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
240)     E    Moves, Adds and Changes                                  Supplier Response:
              Adds, moves and changes must be performed on-            0 Not Available
              line, with the actual update taking place as soon as
              possible following data entry, with no service
              disruption, or on a scheduled basis. The following
              tasks must be supported:

              1. Extension reassignment (to a new user)
              2. User physical relocation (preserve existing
                 extension numbers)
              3. Add a new user and associated extension
              4. Modify the type of station equipment
              5. Disconnect an existing user
              6. Voice mail/automated attendant administration
                 including password resets


              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


                                          Page 164 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution




No     Weight Requirement                                               Compliance
                                                                        Rating
241)     E    Task Scheduling                                           Supplier Response:
              Provide a utility to automate tasks to run at specified   0 Not Available
              times.


              Supplier Response:



No     Weight Requirement                                               Compliance
                                                                        Rating
242)     E    Class of Service Definition and Maintenance               Supplier Response:
              Ability to define the set of privileges and features      0 Not Available
              available for each station. Via class of service, the
              station features may be selectively enabled/disabled
              on an individual telephone basis, including:
              1. Station number assignment
              2. Codes for restricted out-dial
              3. System speed dial lists
              4. Trunk Group Modification


              Supplier Response:


System Maintenance

No     Weight Requirement                                               Compliance
                                                                        Rating
243)     R    Monitoring                                                Supplier Response:
              Indicate how the proposed system maintenance              0 Not Available
              operations will support the following: processor
              status monitoring; control of power units, fans, and
              environmental sensors; peripheral monitoring (voice
              terminals and trunk circuits); initiation of emergency
              transfer and control to backup systems; origin of
              alarm information; and alarm activation. If
              applicable, name any other parameters supported.


              Supplier Response:


                                          Page 165 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution




No     Weight Requirement                                              Compliance
                                                                       Rating
244)     E    Alarm Conditions                                         Supplier Response:
              Explain how the proposed management system               0 Not Available
              defines major, minor, and warning alarms. The
              system must be able to alert ICT technical staff when
              an alarm condition occurs via the following
              notification options: Short Message service (SMS), e-
              mail, paging and out-dialing.


              Supplier Response:


              Supplier Response:



No     Weight Requirement                                              Compliance
                                                                       Rating
245)     E    Diagnostic Tests                                         Supplier Response:
              The system shall be equipped with all necessary          0 Not Available
              hardware and software to perform diagnostic tests to
              evaluate system performance. Remote access
              diagnostic capabilities shall be provided, with
              password protection. System performance and
              operation shall not be affected during diagnostic
              testing.


              Supplier Response:


No     Weight Requirement                                              Compliance
                                                                       Rating
246)     E    Maintenance Reports                                      Supplier Response:
              What, if any, maintenance alarm reports will be          0 Not Available
              provided by the proposed management system?


              Supplier Response:




                                          Page 166 of 186
                  Bank of Zambia: Invitation to Bid for Unified Communications Solution



INFRASTRUCTURE REQUIREMENTS

Server Environment

No     Requirement
247)   Please specify the server hardware requirements required to run the proposed system.
       Indicate which modules of the system would be running on which server (s). These
       should be categorised as:

       (1) Main Call Processing Module
       (2) Applications and Features Module (i.e. Mobility, Conferencing, Presence, Fax,
       MoH, Auto-attendant & Unified Messaging, SIP, etc)
       (3) System Management and Operations Module

       Supplier Response:

       Summarise the minimum host server hardware configurations required to run
       your system

       Processor
       Supplier Response:

       Operating System
       Supplier Response:

       Disk Space Required
       Supplier Response:

       Memory
       Supplier Response:

       Network
       Supplier Response:
       Summarise the recommended host server hardware configurations required to
       run your system

       Processor
       Supplier Response:

       Operating System
       Supplier Response:

       Disk Space Required
       Supplier Response:


                                              Page 167 of 186
                  Bank of Zambia: Invitation to Bid for Unified Communications Solution



       Memory
       Supplier Response:

       Network
       Supplier Response:

Local Area Network

No     Weight Requirement                                                  Compliance
                                                                           Rating
248)      E       The system will run without problems over the            Supplier Response:
                  Local Area Network.                                      0 Not Available

                  Comments and detailed explanation of how this
                  requirement is met or supported

                  Supplier Response:

                  Any special network considerations (e.g. speed,
                  topology, etc.)

                  Supplier Response:

                  What restrictions exist in running the system over
                  the existing Local Area Network?


                  Supplier Response:

No     Weight Requirement                                                  Compliance
                                                                           Rating
249)      E       Quality of Service                                       Supplier Response:
                  The Bank uses Enterasys® LAN switches                    0 Not Available
                  (SecureStack™ C3G124 and N-Standalone) with
                  extensive layer 2 and layer 3 features. State how the
                  proposed IP solution will interoperate with
                  Enterasys® Switches to provide Layer 2 and Layer 3
                  end-to-end quality of service to IP stations.

                  Comments and detailed explanation of how this
                  requirement is met or supported

                  Supplier Response:



                                              Page 168 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution




No     Weight Requirement                                              Compliance
                                                                       Rating
250)     E    IEEE 802.3af Inline Power over Ethernet                  Supplier Response:
              Standard                                                 0 Not Available
              The existing Enterasys® LAN switches
              (SecureStack™ C3G124 and N-Standalone) do not
              provide Power-over-Ethernet (PoE) therefore the
              Contractor will be responsible for providing the
              necessary rack mount mid-span IEEE 802.3af PoE
              devices to interoperate with the Enterasys®
              switches.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



Wide Area Network

No     Weight Requirement                                              Compliance
                                                                       Rating
251)     E    The system will run without problems over an             Supplier Response:
              E1 link to Head Office.                                  0 Not Available

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:

              Any special network considerations (e.g. speed,
              topology, etc.)

              Supplier Response:

              What restrictions exist in running the system over
              wide area network


              Supplier Response:

Power Requirements


                                          Page 169 of 186
                  Bank of Zambia: Invitation to Bid for Unified Communications Solution



No     Weight Requirement                                                  Compliance
                                                                           Rating
252)      E       Power Supply                                             Supplier Response:
                  Indicate what power sources will be required for         0 Not Available
                  common controls and whether this solution will be
                  dependent on an AC or DC current. All power
                  requirements must comply with the Zambia power
                  standards (which closely follow the British standard).

                  Comments and detailed explanation of how this
                  requirement is met or supported

                  Supplier Response:



No     Weight Requirement                                               Compliance
                                                                        Rating
253)      E       Power Safeguards                                      Supplier Response:
                  What safeguards are included in the design to protect 0 Not Available
                  system operation? What would happen to system
                  operation during a power failure?

                  Comments and detailed explanation of how this
                  requirement is met or supported

                  Supplier Response:



No     Requirement
254)   Please describe any other infrastructure issues that you may wish to bring to
       the attention of the Bank.


       Supplier Response:




                                              Page 170 of 186
                  Bank of Zambia: Invitation to Bid for Unified Communications Solution



BUSINESS SUPPORT REQUIREMENTS

No     Requirement
255)   Describe the approach that you will use to provide logistic support as a part of
       the total solution. (You are at liberty to respond to this request by providing a
       logistic support plan that is based on the standard configuration as a part of
       your response).


       Supplier Response:

       Weight Requirement                                                  Compliance
                                                                           Rating
256)      E       The solution provider shall provide a service            Supplier Response:
                  desk where problems encountered in the use or            0 Not Available
                  operation of the business system may be
                  reported.

                  Comments and detailed explanation of how this
                  requirement is met or supported

                  Supplier Response:

                  Describe the operation of the service desk, including
                  the operational hours and applicable time zone.

                  Supplier Response:

                  Describe the procedure for logging a call with the
                  service desk.

                  Supplier Response:

                  List the available media for logging calls with the
                  service desk (e-mail, web-site, fax, telephone etc.).

                  Supplier Response:

                  Describe the scope of services provided by the
                  service desk.

                  Supplier Response:




                                              Page 171 of 186
                  Bank of Zambia: Invitation to Bid for Unified Communications Solution


                  List the components of the business system for
                  which calls will be accepted.

                  Supplier Response:

                  Describe the service levels for the services provided
                  by the service desk.

                  Supplier Response:

                  Define which of these services are not included in
                  the base costs for establishing the business system.

                  Supplier Response:



     Requirement
257) Please provide details of any user groups e.g. frequency and location of
       meetings, objectives etc.


       Supplier Response:



     Requirement
258) Please provide as Attachment, a copy of your standard maintenance and support
     contract.


       Supplier Response:


       Weight Requirement                                                  Compliance
                                                                           Rating
259)      E       The solution provider shall be able to receive           Supplier Response:
                  notification of, diagnose and correct defects in         0 Not Available
                  the IP solution.

                  Comments and detailed explanation of how this
                  requirement is met or supported

                  Supplier Response:



                                              Page 172 of 186
Bank of Zambia: Invitation to Bid for Unified Communications Solution




Describe the procedure for reporting problems or
queries in the use or operation of the application
software product.

Supplier Response:

Describe the customer's responsibilities in this
process.

Supplier Response:

Describe your service levels in terms of turnaround
time on reacting to reported problems and repairing
problems.

Supplier Response:      .

Provide definitions of the severity levels attached to
problems logged by customers.

Supplier Response:

Describe how you deal with major problems
(operation of call processor suspended or severely
impaired with major effect on the business system).

Supplier Response:

Describe the criteria that you use for deciding when,
during an attempt to diagnose and resolve a defect, a
support technician will be on-site.

Supplier Response:

Will there be any additional costs involved when a
support technician works on-site to resolve a defect?

Supplier Response:

Describe your policy regarding subsistence and travel
allowances while providing on-site support.

Supplier Response:



                            Page 173 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


              Identify the location(s) of your service centre(s).

              Supplier Response:      .

              Describe how you distribute code to correct defects.

              Supplier Response:

              Describe how you communicate to your customers
              the existence of defects, and the associated corrective
              action, as a result of problems experienced by other
              customers/users of the proposed solution.

              Supplier Response:


       Weight Requirement                                               Compliance
                                                                        Rating
260)     R    The solution provider shall have a mechanism              Supplier Response:
              for incorporating user requirements into future           0 Not Available
              versions of the application software product.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:

              Describe where and how you publish features
              planned for future releases of the application
              software product.

              Supplier Response:

              Describe your approach to incorporating changes
              requested by customers in future versions.

              Supplier Response:


       Weight Requirement                                               Compliance
                                                                        Rating
261)     E    The solution provider shall provide a warranty            Supplier Response:
              period on the application software product.               0 Not Available




                                           Page 174 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:

              What is the warranty period on the application
              software products?

              Supplier Response:

              Describe the rights and advantages to the customer
              during the warranty period, over and above the
              normal rights and advantages offered by the
              maintenance agreement.

              Supplier Response:

              Provide an overview of conditions or actions on the
              part of the customer that may adversely affect the
              product warranty.

              Supplier Response:



       Weight Requirement                                              Compliance
                                                                       Rating
262)     E    Design and Operation                                     Supplier Response:
              Contractor shall warrant that the equipment,             0 Not Available
              components, and services sold or provided in
              response to this RFP will perform in accordance
              with their respective design specifications, and will
              operate in accordance with the manufacturer's
              published specifications when operated and
              maintained in accordance with the manufacturer's
              recommendations for a minimum of ten (10) years
              from Acceptance.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:




                                          Page 175 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


       Weight Requirement                                              Compliance
                                                                       Rating
263)     E    Configurations                                           Supplier Response:
              Contractor shall warrant that the configurations of      0 Not Available
              equipment and services proposed in response to this
              RFP represent sound design principles and are in
              compliance with IP Communications Best Practices
              and are being applied to provide a total system
              solution to the requirements stated in the RFP, and
              that the equipment and services provided will
              operate together in a manner to perform the
              functions expressed in the RFP.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



       Weight Requirement                                              Compliance
                                                                       Rating
264)     E    Equipment Models                                         Supplier Response:
              Contractor shall warrant that the equipment offered      0 Not Available
              is standard new equipment, and the latest model of
              regular stock product, with parts regularly used for
              the type of equipment offered; also that no
              attachment or part has been substituted or applied
              contrary to manufacturer's recommendations and
              standard practice.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



       Weight Requirement                                              Compliance
                                                                       Rating
265)     E    Product Life Cycle                                       Supplier Response:
              Contractor shall warrant that the equipment offered      0 Not Available
              is not currently at the end of its product life cycle.




                                          Page 176 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


       Weight Requirement                                              Compliance
                                                                       Rating
266)     E    Current Installations and Demonstrations                 Supplier Response:
              The Contractor warrants that all of the equipment        0 Not Available
              proposed must be currently installed in a user
              environment and able to be demonstrated.
              Experimental or unannounced equipment will not be
              acceptable unless specifically stipulated by the Bank.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:


       Weight Requirement                                              Compliance
                                                                       Rating
267)     E    Warranty Coverage                                        Supplier Response:
              The Contractor warrants that the system as priced,       0 Not Available
              including all hardware and software, will include a
              complete 24X7 warranty covering all parts, labor,
              software, maintenance, for a period of a minimum of
              three (3) years from final Acceptance. The
              Contractor will serve as a single point of contact and
              shall further provide escalation procedures when
              normal maintenance procedures are not adequate to
              resolve problems.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:



       Weight Requirement                                              Compliance
                                                                       Rating
268)     E    Equipment Replacement                                    Supplier Response:


                                          Page 177 of 186
                Bank of Zambia: Invitation to Bid for Unified Communications Solution


                During the warranty period, any equipment that           0 Not Available
                must be replaced as a result of conditions covered
                under warranty will be replaced with new equipment
                of the same make and model.

                Comments and detailed explanation of how this
                requirement is met or supported

                Supplier Response:


       Weight Requirement                                                Compliance
                                                                         Rating
269)     E      End of Warranty Period                                   Supplier Response:
                The Contractor will submit with its proposal             0 Not Available
                alternative maintenance options including full parts
                and labor maintenance agreements, 24 X 7 with 4
                hour response and 8 X 5 next-business-day
                maintenance options, time and materials pricing,
                depot service, factory support and other appropriate
                alternatives for years beyond the warranty period
                expiration.

                Comments and detailed explanation of how this
                requirement is met or supported

                Supplier Response:


       Weight Requirement                                                Compliance
                                                                         Rating
270)     E      Spare Parts                                              Supplier Response:
                The Contractor shall provide a recommended spare         0 Not Available
                parts list that the Bank should maintain on site.

                Comments and detailed explanation of how this
                requirement is met or supported

                Supplier Response:


No     Requirement
271)   Please describe any other information regarding business support that you may
       wish to bring to the attention of the Bank.


                                            Page 178 of 186
           Bank of Zambia: Invitation to Bid for Unified Communications Solution




Supplier Response:




                                       Page 179 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


IMPLEMENTATION APPROACH AND SERVICES

Implementation Approach

     Weight Requirement
272) E      The solution provider shall define the
              recommended implementation approach in the
              form of a programme management plan.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:

              Define the programme implementation phases,
              showing the objectives, deliverables and overall
              responsibility for each of the phases

              Supplier Response:

              Define the proposed functional structure of the
              programme management team.

              Supplier Response:

              Define the roles and responsibilities of the different
              functions in the programme management team.

              Supplier Response:

              Define the reporting and escalation mechanisms.

              Supplier Response:

              Define the budget/cost control mechanism.

              Supplier Response:

              Define the programme risks and associated risk
              management and avoidance measures.

              Supplier Response:

              Please   describe    any      automated       project
              implementation support tool that you will use on this


                                          Page 180 of 186
              Bank of Zambia: Invitation to Bid for Unified Communications Solution


              project. Please also indicate if this tool will be made
              available to the Bank of Zambia for the duration of
              the project.

              Supplier Response:


       Weight Requirement                                               Compliance
                                                                        Rating
273)     E    The solution provider shall define the                    Supplier Response:
              recommended implementation approach in the                0 Not Available
              form of a project plan.

              Comments and detailed explanation of how this
              requirement is met or supported

              Supplier Response:

              Define the implementation steps, showing the
              objectives, deliverables and overall responsibility for
              each of the steps.

              Supplier Response:

              Provide a schedule of start and end dates for each of
              the implementation steps. For the sake of uniformity,
              assume 1 January 2009 as the start date.

              Supplier Response:

              List the resources (by skill type) required for each of
              the steps, and where these resources will be obtained.
              Differentiate between project management, business
              and technical skills.

              Supplier Response:

              Define the project risks and associated risk
              management and avoidance measures.

              Supplier Response:




                                          Page 181 of 186
               Bank of Zambia: Invitation to Bid for Unified Communications Solution


       Weight Requirement                                               Compliance
                                                                        Rating
274)     E     Cutover Plans                                            Supplier Response:
               The Contractor must describe the methodology,            0 Not Available
               processes and procedures for a logical and physical
               cutover of the proposed system. The cutover plan
               must identify, quantify and minimize any anticipated
               down time. The cutover plan must allow for a return
               to the existing system should the cutover be
               unsuccessful.

               Comments and detailed explanation of how this
               requirement is met or supported

               Supplier Response:



       Weight Requirement                                               Compliance
                                                                        Rating
275)     E     The business system solution shall lend itself to        Supplier Response:
               modular, phased implementation.                          0 Not Available

               Comments and detailed explanation of how this
               requirement is met or supported

               Supplier Response:

               Describe the modularity features of the solution that
               makes it feasible to implement in phases that make
               business sense.

               Supplier Response:

               Describe how the modular implementation that is
               referred to above will make the solution more
               affordable. (By, for example, implementing an entry-
               level solution as the first phase).

               Supplier Response:


Schedule of Services




                                           Page 182 of 186
                  Bank of Zambia: Invitation to Bid for Unified Communications Solution


     Requirement
276) Provide a comprehensive schedule of all services included in the base
       implementation fee.


       Supplier Response:



     Requirement
277) State the conditions under which these services may be extended, and what the
       maximum extension will be.


       Supplier Response:


       Requirement
278) Describe your policy on subsistence and travel allowances for resources
       providing on-site services during implementation


       Supplier Response:


     Requirement
279) Provide a schedule of additional/optional services that could be made
       available during the implementation or thereafter.


       Supplier Response:


Training

       Weight Requirement                                            Compliance
                                                                     Rating
280)       E      The solution provider shall train the staff in the Supplier Response:
                  operation and use of the business system.          0 Not Available

                  Comments and detailed explanation of how this
                  requirement is met or supported

                  Supplier Response:


                                              Page 183 of 186
Bank of Zambia: Invitation to Bid for Unified Communications Solution




Attendant Training
The Contractor shall supply complete training to a
minimum of four (4) participants on the operation of
the system attendant console, within two weeks prior
to system cutover, at no cost to the Bank.

Supplier Response:

System Administration Training
The Contractor shall supply complete training for a
minimum of four persons on the operation of the
system management and administration functions,
within two weeks prior to the system cutover, at no
cost to the Bank. Training will be provided on all
primary and peripheral systems and services installed
under this contract.

Supplier Response:

System Technical Training
The Contractor shall provide appropriate technical
training to a minimum of four (4) participants for the
Bank to effectively operate, manage and maintain all
primary and peripheral systems and services installed
under this contract. Training will be conducted at a
manufacturer certified training center, and at a
minimum, should meet the following objectives:
Implementing Quality of Service
Unified Communications Architecture and Design
Design, configure and support all other primary and
peripheral systems and services

Supplier Response:

Training Credits
Any and all Training Credits provided by the
manufacturer as a result of the purchase of the
telephone system shall be awarded to the Bank for its
sole use. Contractor shall insure these training credits
are properly conferred to the Bank before they
expire.

Supplier Response:



                            Page 184 of 186
                  Bank of Zambia: Invitation to Bid for Unified Communications Solution


                  Provide a schedule of available training courses,
                  including course description, scheduled class dates,
                  pre-requisites, costs and location.

                  Supplier Response:


No     Requirement
281)   Please describe any other implementation issues that you may wish to bring to
       the attention of the Bank.


       Supplier Response:


Business System Documentation

       Weight Requirement                                                  Compliance
                                                                           Rating
282)      E       The solution provider shall provide all                  Supplier Response:
                  documentation for the application software               0 Not Available
                  product, including user manuals, training
                  material and technical support manuals.

                  Comments and detailed explanation of how this
                  requirement is met or supported

                  Supplier Response:

                  Describe the documentation that will be provided
                  for the application software product. Include the
                  number of copies and media types

                  Supplier Response:


No     Requirement
283)   Please describe any other documentation issues that you may wish to bring to
       the attention of the Bank.

       Supplier Response:


                                           -- Ends Here --



                                              Page 185 of 186