Supporting Document (2nd)
Nomination ID: 106
Client Survey Reports
Feb. 2007
Korea Customs Service
. Survey Results
Overall satisfaction
Satisfaction with Client-oriented Logistics Information System(CLIS): 86.8 points - 9.4 points up: 77.4(Nov. 2006) → 86.8(Feb. 2007)
Satisfaction by category
- Imported cargo tracking service: 89.9 points - Cargo processing time standard deviation management service: 84.9 points - Processing time/standard deviation forecasting service: 84.8 points - Target management service: 82.0 points - Average imported cargo processing time measurement service : 80.7 points
. Methodology of Survey
Subject
Users of CLIS including traders, customs brokers, etc.
Scope
475 effective samples
Survey method
Telephone Survey
Period
10:00 18:00, Feb. 15, 2007 (1day)
. Characteristics of Samples
. Evaluation Method
Score calculation method(out of 100) Measure customer satisfaction degree in each category on a scale of 1 to 5, convert it into a score out of a total of 100 and calculate the average of the total scores Criteria: very unsatisfied(0) / unsatisfied(25) / neutral(50) / satisfied(75) / very satisfied(100)
. Survey Results
Overall satisfaction
Satisfaction with Client-oriented Logistics Information System(CLIS): 77.4 points * A grade over 75 is above ‘Satisfactory Level’
Satisfaction by category
- Imported cargo tracking service: 79.5 points - Cargo processing time standard deviation management service: 77.1 points - Processing time/standard deviation forecasting service: 74.8 points - Target management service: 73.3 points - Average imported cargo processing time measurement service : 68.3 points
. Methodology of Survey
Subject
Users of CLIS including traders, customs brokers, etc.
Scope
600 effective samples
Survey method
Telephone Survey
Period
Nov. 13-15, 2006 (3days)
. Evaluation Method
Score calculation method(out of 100) Measure customer satisfaction degree in each category on a scale of 1 to 5, convert it into a score out of a total of 100 and calculate the average of the total scores Criteria: very unsatisfied(0) / unsatisfied(25) / neutral(50) / satisfied(75) / very satisfied(100)