Voip Call Recording Solution by wuyunyi

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									                                      www.miarec.com




                                MiaRec
Voip Call
Recording
Solution

        www.miarec.com
                                 Business
Tel: +1 866 324 6717
(toll-free in USA and Canada)
                                            MiaRec is…
                                            »» Flexible.
MiaRec                                      Easy to install and administer.
   allows
                                            »» Scaleable.
business to:                                               r
                                            Suitable for large call centers as well as for
                                            small companies with only a few seats.
Increase customer satisfaction;
                                            »» Entirely software-based.
Improve agents productivity;                No proprietary hardware is required.

Resolve disputes;                           »» Affordable.
                                            MiaRec is based on innovative packet sniffing
Increase security;                          technology that allows it to be considerably
                                            less expensive than hardware-based recording
Comply with legal requirements;             systems.

Reduce costs.                               »» Reliable.
                                            MiaRec is enterprise-level solution, designed
                                            specifically for 24/7 Voip call recording.
           www.miarec.com




      Compatible with major Voip equipment vendors such as Cisco, Avaya, Mitel, Nortel,
      3Com, 3CX, Siemens, NEC, Zultys and many others.
Keyfeatures:
»» Entirely software-based.
MiaRec requires no proprietary hardware,
expensive telephony equipment or complex
installation. All calls are recorded directly           »» High compatibility.
from IP network and stored on hard disk.                MiaRec is compatible with all major
                                                        IP-PBX systems, which are based on
»» Multiple recording options.                          H.323, SIP, MGCP, Cisco Skinny, TAPI,
MiaRec records all incoming, outgoing and               Nortel UNISTIM etc.
inter-office calls. It supports rule-based              High compatibility and possibility of
selective recording.                                    integration with 3rd party applications,
                                                        like CRM systems or internal databases,
»» Intuitive calls search and replay.                   makes MiaRec Business a true contact
It is easy to find any recorded call using many         center recording solution.
search parameters such as Date, Time, Caller/
Callee Phone Number, Name and others.                   »» Security.
                                                        Multiple user interface feature allows
»» Web-interface.                                       assigning monitoring and playback
MiaRec has rich user interface, which can               rights on a per user basis.
be accessed via any standard web-browser.
Web-interface uses the latest Web 2.0                   »» Hosted service.
technologies (AJAX) to combine the main                 MiaRec can be used as a hosted
advantage of desktop applications, e.g. speed,          solution to let Voip service providers
with the main benefits of web applica-                  resell calls recording service to own
tions, e.g. remote access from any com-                 customers.
puter with only web-browser installed.

                                                                       Softphones
  System requirements                      IP PBX
  • Windows 2000, 2003, XP, Vista
  • 7.2 MB per hour of conversation



                                           Switch

        WAN/Internet                                                   IP Phones




                                        MiaRec Server


  Licensing
  • Per channel basis



     Tel: +1 866 324 6717                                                   www.miarec.com
     (toll-free in USA and Canada)

								
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