BACKPACKER NEW ZEALAND RENTAL INFORMATION
1st APRIL 2005 – 31st MARCH 2006
INCLUDED IN GROSS RATES: Unlimited kilometres No extra driver fees Living equipment FREE 24 hrs roadservice helpline (tollfree) 12.5% GST Travel Wallet including road map and travel information
RATES EXCLUDE: Excess Reduction Options Refundable Security Deposit Fuel and LPG One-way fees if applicable
OFFICE HOURS AND CONTACT DETAILS FOR RESERVATIONS: Daily from 0700 to 1800, closed Christmas Day. Phone: +64 9 275 0200 Fax: +64 9 275 9690 Free Number within New Zealand: 0800 422 267 If in Auckland please call (09) E-mail: nzinfo@backpackercampervans.com Website: www.backpackercampervans.com Address: 36 Richard Pearse Drive, Mangere, and Auckland, New Zealand
SMARTRATES Backpacker use ‗Smartrates' to determine the daily rental rate. Backpacker ‗Smartrates' are released every Friday. Amendments prior to pick-up will be re-calculated at the ‗Smartrate' applicable on the date of amendment. This applies to changing the vehicle type, reducing the number of rental days, changing pick-up dates or changing the pick-up or drop-off location. Where the number of rental days is being extended prior to pick-up, the extended days will be charged at the original smart rate, which applied at the time of the original booking.
RENTAL DURATION Campervans
When calculating the number of days a vehicle is hired, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the vehicle's return is counted as the final day of the rental. Early return of the vehicle does not entitle the hirer to any refund of the unused portion of the rental. Minimum rental period is 5 days. Minimum rental period is subject to change during peak periods. Late pick up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental. Rental Cars Rental days are calculated on a 24 hour basis Minimum rental period 3 days. Minimum rental period is subject to change during peak periods. Early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental. Backpacker allows a grace period of 59 minutes before the hirer is liable for late return charges. Late return fees are applicable as follows: 1 hour late, one third of daily rate will apply 2 hours late, two thirds of daily rate will apply 3 hours late, one full day rate will apply DIESEL TAX RECOVERY FEE (CAMPERVANS ONLY) The Diesel Tax Recovery fee will be calculated and collected on return of your vehicle based on the kilometres travelled during your hire. The vehicle rates per 100km are as follows: Buzza: Nil Coaster: NZ$3.20 Quattro: NZ$3.40 Six Pack: NZ$3.70 Rates are subject to Government changes. BRANCH hours for pick-up and drop-off Auckland, Christchurch, Wellington: Daily from 0700 to 1800hrs, closed Christmas Day. Queenstown: Open 7 days a week from 0800 – 1800 hours & 0800 – 1700 hours between 1st June & 1st November. Pick-ups and drop-offs after branch hours are not available for campervans but may be available by prior arrangement for rental cars. (Late returns will be charged on a per day basis) QUEENSTOWN AIRPORT CONCESSION FEE An airport concession fee of NZ$12 will apply for all hires with pick up and drop-off at Queenstown airport. This surcharge is payable to Backpacker directly upon collection of the vehicle. WELLINGTON & QUEENSTOWN An additional location fee of NZ$100 applies to all campervans picking up or dropping off in Wellington or Queenstown. If the pick-up and drop off occurs in the same city, only one $100 location fee will apply. ONE-WAY RENTALS (CAMPERVANS ONLY) One-way rentals are available between all branch locations. A one-way rental fee of NZ$50 is charged for rentals between the North and South Island where pick up is between 01 November 2005 and 31 March 2006. FOR YOUR PROTECTION New Zealand legislation provides limited coverage for personal injury. We strongly recommend that all people travelling in New Zealand take out Personal Travel Insurance.
All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$2,500 (―the excess‖) for the Campervans Quattro and Six Pack, and NZ$1,200 (―the excess‖) for the Campervans Buzza and Coaster, and the first NZ$1,000 (―the excess‖) for Rental cars of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs (demurrage).
The excess applies in respect of each claim, not rental.
The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if we are successful in recovering the cost of the damages from the Third Party. Please note that Third Party Claims can take months to resolve. The excess can be reduced in most circumstances, by the purchase of Excess Reduction Options. Please see the ‘Exclusions’ section, whereby all Excess Reduction cover will be made void.
CAMPERVANS Excess Reduction Option 1 Cost per day $10 $15 excess reduced to $ 600-The Buzza and Coaster $1800-The Quattro and Six Pack
With Excess Reduction Option 1 the hirer is responsible for the first NZ$1800 for the Quattro and Six Pack and NZ$600 for the Buzza and Coaster of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental. In the event of an accident, your bond (imprint) will be immediately processed. An additional bond of NZ$1800 or NZ$600 is required for a replacement vehicle, which is payable by cash, credit card or traveller‘s cheques. Please see the ‘Exclusions’ section, whereby all Excess Reduction cover will be made void. Excess Reduction Option 2 Cost per day $20 $28 excess reduced to $0—The Buzza and Coaster $0—The Quattro and Six Pack
With Excess Reduction Option 2 the hirer will not have to pay excess at all for any damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental. Please see the ‘Exclusions’ section, whereby all Excess Reduction cover will be made void. BACKPACKER STRONGLY RECOMMENDS OUR CUSTOMERS TAKE EXCESS REDUCTION OPTION 2 FOR TRAVEL WITH PEACE OF MIND
RENTAL CARS New Zealand legislation provides limited coverage for personal injury. We strongly recommend that all people travelling in New Zealand take out Personal Travel Insurance. All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$1,000 (―the excess‖) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if we are successful in recovering the cost of the damages from the Third Party. Please note that Third Party Claims can take months to resolve. Please see the ‘Exclusions’ section below, whereby all Excess Reduction cover will be made void. This NZ$1,000 excess can be reduced by the purchase of the Excess Reduction Options. Excess Reduction Option 1 Cost per day $12 excess reduced to $220
With Excess Reduction Option 1 the hirer is responsible for the first NZ$220 of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental. In the event of an accident, your bond (imprint) will be immediately processed. An additional bond of NZ$220 is required for a replacement vehicle, which is payable by cash, credit card or traveller‘s cheques. Please see the ‘Exclusions’ section, whereby all Excess Reduction cover will be made void. Premium Cover Option To reduce the excess to zero (conditions apply), a one time purchase of NZ$40 per rental and can be taken in addition to the Excess Reduction Option with all Backpacker Rental Cars. The hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party (conditions apply).
BACKPACKER STRONGLY RECOMMENDS OUR CUSTOMERS TO TAKE THE EXCESS REDUCTION OPTION WITH THE PREMIUM COVER OPTION TO MINIMISE EXCESS EXPOSURE AND TRAVEL WITH PEACE OF MIND.
EXCLUSIONS
Standard Excess, Excess Reduction Option 1 & 2 for Campervans, the Excess Reduction Option and PCO for Rental Cars do not cover: 1. Any water related damage, which includes but is not limited to: a) Any vehicle submersion b) Creek or river crossing c) Driving through low plain flooded areas d) Beach driving 2. Personal belongings: We recommend the hirer does not leave valuables in the vehicle and that they take out personal insurance. 3. All Excess Reduction is void if the terms of the Rental Agreement are breached. The hirer will be responsible for the total cost of any damage. This will also include any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs. 4. The incorrect use of fuel (fuel being diesel or petrol). The hirer will be responsible for any associated cost.
5. The cost to retrieve or recover a vehicle which has become bogged, regardless of the Excess Reduction Package taken 6. The cost to replace keys, which have become lost, or retrieval of keys, which have been locked in a vehicle. 7. Overhead and underbody damage to the vehicle.
VEHICLE SECURITY DEPOSIT On pick up of the vehicle, a Vehicle Security Deposit is payable. The Security Deposit is payable by cash, Traveller‘s Cheques or credit card. Should the Deposit be paid by cash, a cash qualification process will apply. If paid by credit card, authorisation will be gained. The security deposit is dependent on which excess reduction option you take. See agent manual or the Backpacker Rental Agreement for details. The Security Deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks. We reserve the right to retain a NZ$125 soiling fee if the vehicle is not returned with the interior in a clean condition. The toilet and wastewater tank (if applicable) must be emptied prior to the return of the Vehicle, or an additional NZ$125 soiling fee will be retained. Except where the Customer has purchased Pre-purchase Gas Option and/or Pre-purchase Fuel Option, failure to return the vehicle with full petrol, diesel and/or LPG tanks will result in refill charges. Petrol, diesel and LPG gas refill charges will be advised upon return of the vehicle. TRANSFER Backpacker provides free airport to Branch and Branch to airport transfer on day of arrival and departure for our Auckland and Christchurch Branch. Queenstown Branch is located at the Airport. INFRINGEMENTS We reserve the right to charge the hirer for any speeding or parking fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine will be NZ$60. EXCHANGE RATE / CURRENCY VARIATIONS All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Backpacker does not accept any liability for variances up or down. CREDIT CARDS If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a customer. Preferred credit cards are Visa Card and MasterCard.
LICENCE A full resident country driver‘s licence, held for at least one year, is to be presented at the time of rental. If the licence is not in English format, an international driver‘s licence is also required.
AGE RESTRICTIONS Drivers must be 21 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers over the age of 75.
MULTIPLE RENTALS Should a hirer have more than one rental (multiple rentals) then these rentals can be combined to qualify the hirer for our long-term rate. Campervan rentals in Australia and New Zealand, for Backpacker, can be combined to qualify if travel is completed within a 3-month period. e.g. One 14 day rental plus one 7-day rental qualifies for the 21-day rate.
For pick ups and drop offs on the same day, the daily rental charge for the last day of the first rental will be charged, and the daily charge for first day of the subsequent rental will not be charged. Charges for additional hire equipment (tables, chairs, baby seats) will be charged per vehicle rented. LIVING EQUIPMENT The Living Equipment (crockery, cutlery, cooking utensils, linen, sleeping bags, pillows and towels) for all Campervans is included in the daily rental rate at no extra cost.
CHANGE OF DROP OFF DESTINATION If the hirer wishes to change the drop off destination after the rental has commenced, they must first obtain authorisation from the Reservations Centre in Auckland. Subject to the change being approved, an additional charge of up to NZ$500 may apply. RENTAL EXTENSION If the hirer wishes to extend the rental whilst on hire, they must first obtain authorisation from the Reservations Centre in Auckland. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. Failure to obtain authorisation will result in a fee of up to NZ$500 in addition to the daily rate.
ROAD RESTRICTIONS Campervans can only be driven on sealed/bitumen or well-maintained roads. No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Tapu-Coroglen Road (Coromandel Peninsula and North of Colville Township (Coromandel Peninsula). Backpacker reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions. ON-ROAD ASSISTANCE Any problems associated with the vehicle, including equipment failure, must be reported to Backpacker as soon as possible and within 24 hours in order to give Backpacker the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period. Please contact us tollfree on: North Island - 0800 422 267 South Island – 0800 304 304 REPAIRS Repairs up to NZ$100 may be affected without authorisation and will be reimbursed. For amounts over NZ$100, Backpacker will need to be informed in advance. Repairs will be approved provided the hirer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid. CHANGE OF VEHICLE Should the vehicle booked be unavailable Backpacker reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund. VEHICLE CATEGORY Vehicles cannot be requested by make or model, only by vehicle category.
VOLUNTARY DOWNGRADE Should the hirer decide to take a smaller vehicle than booked they will not be entitled to any refund. CANCELLATION FEE The cancellation fees for campervans are: If cancelled 25 days prior to pick-up No Fee If cancelled from 24 to 6 days prior to pick-up 15% of Gross Rental If cancelled 5 to 1 days prior to pick-up 50% of Gross Rental If cancelled on day of pick up or No-Show 100% of Gross Rental If vehicle is returned early for any reason whatsoever No refund available The cancellation fees for rental cars are: If cancelled from 21 – 7 days prior to pick up: If cancelled 6 – 1 days prior to pick up: On day of pick up or no show DISCRETION Backpacker reserves the right to refuse any rental at its discretion. ANIMALS No animals are permitted in our vehicles, excluding guide dogs. PERSONAL AND COMPANY CHEQUES Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be paid to Backpacker 14 days prior to commencement of rentals. Personal or Company cheques are not acceptable as the vehicle security deposit. DISCLAIMER Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Backpacker or modifications and/or upgrades to the vehicle design made by the manufacturer 20% of Gross Rental 50% of Gross Rental 100% of Gross Rental
NOTE: TERMS & CONDITIONS AND RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE.