Contract Management
A Participative Workshop with Vince Gates
Supporting People Manager
Contract Management Process
Pre Contract Assessment Tools Monitoring Tools Sanctions
Accreditation
Risk Assessments
Contract Negotiations Signing Contract Performance Indicators
General Communication Contract Meeting Validation Visit
Report to CB Legal Advice
TERMINATION OF CONTRACT
QAF
PI Audit Value for Money Service Review Complaints & Compliments Service User Feedback Appeal
Issues Identified Action Plan Follow Up.
Reports to CSDG and CB
Contract Management
Areas for Today’s Workshop • Accreditation • Performance Indicators – How should they be used • Improving Service Quality • Value for Money • Incentives • Sanctions
Accreditation
• Financial Viability • Competent administrative procedures (to properly handle and account for Supporting People grant) • Effective employment policies • Robust management procedures • Track record or competences
Performance Indicators
• KPI 1 – Planned departures (short-term)
• KPI 2 – Maintaining independent living (long-term / permanent) • SPI 1 – Availability (Accommodation based only) • SPI 2 – Utilisation • SPI 3 – Staff (Support Hours) • SPI 4 – Throughput
Improving Service Quality
QAF Update The QAF has been one of the SP’s successes. It clearly demonstrates that SP has improved the quality of housing support services for vulnerable people. The QAF has now been in operation for over 5 years and views from providers and authorities suggest that it would be timely for the QAF to be refreshed and streamlined.
Sitra, the National Housing Federation, lead officers and providers have agreed to take forward this work on behalf of the Department. The intention is that the refreshed QAF will be ready for Autumn 2008. Watch this space
Improving Service Quality
Core Objectives
Core Objectives
C1.1 Assessments of needs and risks are carried out for all service users. Processes place users’ views at the centre, are managed by skilled staff and involve carers and/or other professionals.
Service users have up-to-date support plans in place. Processes place users’ views at the centre, are managed by skilled staff and involve carers and/or other professionals. The security, health and safety of all individual service users, staff are protected.
D
C
B
A
Comments/issues
C1.2
C1.3
C1.4 C1.5
Service users have the right to be protected from abuse and this right is safeguarded. There is a commitment to the values of diversity and inclusion and to practice of equal opportunity (including accessibility in its widest sense) and the needs of black and minority ethnic service users are appropriately met.
Users, carers and other stakeholders are made aware of complaints procedures and how to use them.
C1.6
Value for Money
Simple test for Value for Money
Contract Value Support Hours Provided
£28860 1924 hrs = £15.00 per hour
Value for Money
£30.00 £25.00
£20.00
£15.00
Series1
£10.00
£5.00
£0.00 People with People with Learning Physical or Disabilities Sensory Disability Teenage Parents Women at Older Single Risk of people with Homeless Domestic Support with Violence Needs Support Needs Young People with People with People at Mental Substance Risk Health Misuse Problems Problems Offenders or People at Risk of Offending Homeless Families with Support Needs
Incentives
• To Improve Performance
• To Improve Service Quality • To improve Service User Satisfaction
Incentives
• Star Ratings? • Eligibility for cost of living increases?
• Eligibility for other funding opportunities?
Sanctions
Should there just be the sanction to terminate a contract?
Any Other Comments?