c a l i f o r n i a’ s
many manufacturers offer an arbitra-
tion process that is certified by the Arbitration Certification Program
department of Consumer Affairs’ 1625 north market blvd.
Arbitration Certification Program. sacramento CA 95834
these manufacturers have agreed to
comply with the arbitrator’s decision,
tel: (800) 952-5210
if the consumer accepts it. fax: (916) 574-8638
Arb i trAti on C erti f i ed ProgrAm
What is arbitration? • You have the option to present your case I bought my vehicle used with
orally. The oral presentation is open to the
arbitration is a free and relatively simple way of public, so you can bring a family member or no warranty. Does California’s
resolving warranty disputes. Both you and the friend for support. Lemon Law still apply to my
manufacturer agree to allow a neutral third party
• You can accept or reject the decision. If you vehicle?
(an arbitrator) to decide whether a reasonable
number of repair attempts have been made and accept it, the manufacturer must also accept it.
no. The lemon law applies only to disputes in-
what relief will be ordered. volving the manufacturer’s new vehicle warranty.
• If you reject the decision, you can still pursue
your rights in court. However, before you
What are the possible results of decide to sue, you should consider consulting california Department of consumer affairs
arbitration certification Program
arbitration? with an attorney.
1625 North Market Blvd., Suite N-112
Sacramento CA 95834
Decisions in the arbitration process are made on
a case-by-case basis. Possible decisions include: What other kinds of problems
• An additional repair attempt. qualify for arbitration? (800) 952-5210
• A replacement vehicle.
• A refund of the purchase price. The manufacturer failed to honor the terms of
• Reimbursement for incidental expenses your new car warranty; and you are still within
(towing, rental car, etc.) your original warranty period.
• No award.
What problems do not qualify
What are some advantages of for arbitration?
• Sales disputes between consumers and
• It is free, faster, and less complicated than dealers.
going to court. • Equipment or defects not covered by the
manufacturer’s new vehicle warranty.
• Decisions are made within 40 days after the • Service contract or extended warranty issues.
program receives your application. • After-market (non-manufacturer) parts.
• Certain consequential damages.
• An arbitrator may request an inspection and • Personal injury claims.
written report on your vehicle’s condition by an • Cases in litigation.
independent expert at no cost to you. • In most cases, disputes regarding the “living”
portion of a motor home.