c a l i f o r n i a’ s Certified ArbitrAtion ProgrAms many manufacturers offer an arbitra- tion process that is certified by the Arbitration Certification Program department of Consumer Affairs’ 1625 north market blvd. suite n-112 Arbitration Certification Program. sacramento CA 95834 these manufacturers have agreed to www.LemonLaw.ca.gov comply with the arbitrator’s decision, tel: (800) 952-5210 if the consumer accepts it. fax: (916) 574-8638 e-mail: firstname.lastname@example.org 09-066_HS Arb i trAti on C erti f i ed ProgrAm What is arbitration? • You have the option to present your case I bought my vehicle used with orally. The oral presentation is open to the arbitration is a free and relatively simple way of public, so you can bring a family member or no warranty. Does California’s resolving warranty disputes. Both you and the friend for support. Lemon Law still apply to my manufacturer agree to allow a neutral third party • You can accept or reject the decision. If you vehicle? (an arbitrator) to decide whether a reasonable number of repair attempts have been made and accept it, the manufacturer must also accept it. no. The lemon law applies only to disputes in- what relief will be ordered. volving the manufacturer’s new vehicle warranty. • If you reject the decision, you can still pursue your rights in court. However, before you What are the possible results of decide to sue, you should consider consulting california Department of consumer affairs arbitration certification Program arbitration? with an attorney. 1625 North Market Blvd., Suite N-112 Sacramento CA 95834 Decisions in the arbitration process are made on a case-by-case basis. Possible decisions include: What other kinds of problems www.LemonLaw.ca.gov • An additional repair attempt. qualify for arbitration? (800) 952-5210 • A replacement vehicle. • A refund of the purchase price. The manufacturer failed to honor the terms of • Reimbursement for incidental expenses your new car warranty; and you are still within (towing, rental car, etc.) your original warranty period. • No award. What problems do not qualify What are some advantages of for arbitration? arbitration? • Sales disputes between consumers and • It is free, faster, and less complicated than dealers. going to court. • Equipment or defects not covered by the manufacturer’s new vehicle warranty. • Decisions are made within 40 days after the • Service contract or extended warranty issues. program receives your application. • After-market (non-manufacturer) parts. • Certain consequential damages. • An arbitrator may request an inspection and • Personal injury claims. written report on your vehicle’s condition by an • Cases in litigation. independent expert at no cost to you. • In most cases, disputes regarding the “living” portion of a motor home.
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