TOURISTS: EUROPEANS Cannibal Tours Stakeholder Groups RPTS 304 10/26/2009 Can nib al T o ur s |2 Introduction and Rules There are six groups. Each has one of six different stakeholder groups in the situation. 1. Read your stakeholder group. 2. Prepare for the discussion on October 28th by creating: a. Summary of Negotiation Issues b. a Statement of each parties’ relation to your stakeholder group c. your broad goals in the negotiation d. expected issues and how you are going to deal with them 3. In class you will be given 35 minutes to discuss your position with your group members and other stakeholder groups. 4. You will then be given 1 minute to present your group’s position on important issues (your group will choose the issues they feel are important). This must include a summary of the issues you face and what you want to see happen. You will direct your comments to PNG Experience, as they have been advised to call the meeting by the consulting group. 5. Once all groups have made their case PNG Experience will choose a course of action. 6. PNG Experience will present the alterations they are making to the company and way in which the company conducts its business. Can nib al T o ur s |3 Background PNG Experience is a travel agency operating out of Port Moresby, Papua New Guinea's capital city. They have been in the tourism industry for 30 years. Their tours are successful according to customer surveys and online travel sites. The most popular tours include: Cannibal Tours, where visitors take a ten-day boat cruise down the Brown River and end in remote locations each night including a three night stay in Papua New Guinea’s most famous hotel, “The Papuan Spirit House”. Remote environmental habitats are visited along with indigenous populations that are rarely contacted outside of the periodic tours that visit remote areas of the river. Rockefeller Tours, a ghoulish dark tourism trip through Papua New Guinea’s cannibalistic past. Cultural and spiritual rituals are experienced by the visitors. Members of the Asmat tribe that ate Michael Rockefeller alive over a three month period in 1963 serve as tour guides and cook on the trip. Amelia Earhart Tours, where the tourists learn about the aviation history of Asia’s “Bermuda Triangle”. Multiple sites of airplane crashes are visited in the highland plateau region of inner Papua New Guinea, including a site believed to be Amelia Earhart’s final resting place according to local folklore. WWII Tours (primarily diving related). These tours visit fragile jungle ecosystems and reefs where large-scale environmental impacts have been determined. They also visit culturally fragile places where indigenous survival is threatened, but unique cultural insights may be gained on Papua New Guinea’s diverse indigenous cultures. Antagonism between residents and visitors is increasing. PNG Experience is unsure of how this came about. Other tourist agencies are experiencing similar backlashes. The federal government has made mention of the problems between tourists and indigenous populations in recent weeks. The locals’ governments have not stated any specific discrepancies with PNG Experience. They have ambiguously mentioned changes in cultural insensitivity by tourists, but PNG Experience prides themselves in Eco-Tourism. Brett, the owner of PNG Experience, does Can nib al T o ur s |4 not believe cultural insensitive practices are having an impact on their business. They teach history and culture to the tourists and work with local residents. PNG Experience must decide what actions their company should make. They must promote their tours and stay financially feasible because they do not control a large market share and their break-even point is higher than their competitors due to their social and environmental justice programs. The government has specific interests in tourism, as do residents, environmental NGOs, etc. How can the growing tensions and dissatisfactions among local indigenous populations with tourism be solved? How can these stakeholders work together to create a sustainable competitive advantage for Papua New Guinea's future generations of tour operators, indigenous people, and the environment while maintaining an intriguing tourism locale? Most importantly, what actions will be taken by the stakeholder groups? PNG Experience has hired a consulting firm that specializes in international and cultural tourism to assist them in sorting out issues. After listening to the different groups, including the consulting firm, PNG Experience must choose an action plan and present their ideas to the group. Can nib al T o ur s |5 Tourists: Europeans Hans looks down the plank. He is de-boarding the “Darling Mary”, a beautiful four-story boat he, his wife Ana, and his four year-old son Johan have been traveling on for the past five days. Cot, his tour guide, lies a plank of wood down for the tourists to de-board. Hans lets the American tourists off first. They are always eager to be the first to do things. Always in a rush. They can’t seem to relax. The end of the plank dips into the mud on the bank of the river. Even the mud looks good to Hans. He’s excited to be in Papua New Guinea. The experience has already been worth the long trip and thousands of Euros he had to pay. The culture has been amazing, and the locals don’t care if he takes pictures as long as he gives them a cigarette every once in a while. Hans balances on the beam and begins walking down. “Johan, isn’t this fun!” “Daddy, look!” Johan points toward a four year-old girl with mud smeared on her face. She is selling gum. Johan is endlessly amused by children his age. Hans doesn’t know what Johan is pointing at because he is attempting to balance on the plank. Hans safely assumes Johan is amused by the children though. He always is. “This is tough. Ana, we shouldn’t have opened that last bottle of wine.” Hans attempts to catch his balance and make his way down the beam. He is too drunk though. He loses his balance when an older woman with mud smeared on her face knocks him with her out-stretched arm. She is pandering for change. Can nib al T o ur s |6 Hans falls into the soft mud below. His legs are in the cool, tranquil water and his head is resting in the mud. His face is toward the sky. He is laughing loudly. Ana is laughing too, albeit in an embarrassed for her husband manner. “Daddy!” Johan yells as he jumps into the mud next to his father. Cot jumps into action yelling at the pandering women and children to move away from the man in the mud. He moves away the locals by yelling at them. He then turns his attention towards the tourists in the mud. “Sir, I’m sorry. Let me help you.” Hans takes Cot’s hand and pretends he is going to pull him in to the mud. He continues laughing uncontrollably. “Cot, don’t worry. It’s nothing!” Hans stands up straight. The mud is above his ankle. He walks waist-deep into the river and washes the mud from his face and shoulders. He takes off his shirt. It is covered in mud. He hands his muddy shirt to a young boy standing near him. “The shirt’s all yours buddy.” The young boy takes his thumb out of his mouth and takes Hans’ shirt. Hans picks Johan up with one fell swoop and smiles at Ana. “Let me get him Hans. You’re both covered in mud. I feel left out.” Hans passes Johan off to Ana. “Okay Cot, we’re ready. Where are we headed next?” “Mr. Hans, you see that sign? It points to the Spirit House, where we stay tonight.” Can nib al T o ur s |7 He takes Johan into his arms with a swift motion. Johan wants to walk though. He puts Johan down and takes Ana’s hand. They stop at booths where women sell jewelry. They purchase a necklace without bartering from an elderly woman with a toothless grin and mud smeared on to her face. After a stroll through the village they begin walking toward their hotel, “The Spirit House”. On the way there Ana notices a bar of locals. “Babe, let’s stop for a drink. Doesn’t it look fantastic!” “The sign even says they don’t allow tourists,” Hans says with excitement. They walk into the bar. There are nine men in the bar and two bartenders. The German couple can almost pass for locals. Johan and Hans are not wearing shirts. All three of them are covered in dirt. They are wearing cheap flip-flops. Ana knows from the last two towns they stopped in that locals are not always welcoming at first. She pulls out twenty Euros and hands it to the bartender. “A drink for everybody in the bar!” She tells the bartender in her loudest voice. “And I’m paying for you to drink too,” she tells the bartender. She looks to the men drinking beer in the bar. They raise their glasses in unison, thanking her for the free forthcoming drinks… Three hours later the couple stands up to leave the bar. They are sitting at a table with fifteen men. The Germans paid for all of the drinks, but the entire tab was under $60 Euros including tip. “We can dress you up. Just like locals. For the party tonight,” one of the locals says. “We are working tonight’s tourist event,” the elderly gentleman at the table states. Can nib al T o ur s |8 “That sounds great,” Ana says excitedly. “Yeah, I’m in too,” chimes in Hans. “Johan, you wanna’ play with paint?” one of the locals asks Ana and Hans’ son. The most elderly local begins explaining the tradition of white warrior paint to Ana while Hans and the younger local speak with Johan. Ana is listening, but between his accent and her drunkenness she is only able to catch bits and pieces of the one-way conversation. Before long Ana and Hans are covered in white New Guinean warrior paint, along with the Swiss couple, who painted themselves as well when the opportunity arose. They are walking along the main path from the “Spirit House” to the evening’s festivities. The locals had given them locally produced beer from one of the man’s farms. The night is going well. They are getting along well with the locals and they have already made friends with people in the community.