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Remote control is on the network from one computer (host Remote / Client) remote to control another computer (host Host / server) technology. Computer remote control technology, began in the DOS era. Remote control of these networks generally support the following way: LAN, WAN, dial-up Internet mode. In addition, some remote control software also supports serial, parallel, infrared port to control the remote machine (however, here that the remote computer, only a limited distance within the scope of a computer).
DESKTOP MANAGEMENT REMOTE SUPPORT CENTER TM KEY FEATURES End-to-End Security Secure access with four levels of control; Remote Support Center increases the productivity of local and remote workers with SSL encryption, administrator certificates, IP range control and access lists. web-based remote support functionality, extending the reach of the IT help desk to provide Communication and control are secured anytime management of machines on the LAN or across the internet. Remote Support even in dual-wall DMZ configurations. Center’s extensive feature set reduces the cost of providing support, centralizes your ExpertAssist Client remote assistance toolset, and features Desktop Authority’s award-winning ExpertAssist With over 40 different remote assistance remote management technology, used on over 6 million desktops worldwide. features, the ExpertAssist client remains installed on corporate desktops so you can always see availability and provide support at anytime. Can be used on desktops on the LAN and on the Internet. Supporting remote or travelling workers has become an Extend the Reach of IT increasingly high priority for many IT departments. The remote workforce that was once thought of as “merely a Two Support Methods: the ExpertAssist and InstantAssist Client trend” has now become the norm. Additionally, InstantAssist clients cover all support scenarios, The InstantAssist client is a rapid increasingly many organizations have satellite offices with including one-time assistance for external users and download, zero install, remote control only no local IT representation, resulting in the need to find always-available support for employees. client which does not require administrator alternative ways for IT to manage their employees’ permissions. It uses an HTTPS (SSL 443) desktop issues from afar. Increase Productivity: avoid employee downtime by connection to the Remote Support Center assisting users on the road and allow them to get back to server, so will usually not require firewall The ability to troubleshoot and diagnose desktop issues work faster. IT professionals can accelerate ticket changes. The InstantAssist client allows without physically visiting each workstation is vital for any closure and improve SLAs. help desk technicians to provide instant organization, large or small, concerned with keeping their support to corporate and external users, employees and IT resources productive and effective. Centralized Remote Support: move away from free and with no need to install software, and can Whether your desktops or laptops are down the hall, built-in tools with weak functionality and no support to a be used on the LAN and on the Internet. across campus or in another state; remote and travelling comprehensive, high value solution for management of workers need to have the same level of access to all computers on the LAN or across the web. Active Directory Integration technical support as if they were sitting in a cubicle at the Cost Reduction: assist remote users from afar and Administrators on the corporate network corporate office. avoid the added, unnecessary expense of IT traveling can use the web-based console to browse onsite to resolve user desktop issues. to desktops in the Active Directory forest, More Then Remote Control and push the ExpertAssist client to the Advanced Assistance: the ExpertAssist client offers domain, selected OUs or computers. ScriptLogic’s Remote Support Center increases the over 40 different features to support the registry, file productivity of local and remote workers by providing full system, users/groups, performance indicators and remote management of computers on the LAN or across User Support Invitations the internet. Not limited to remote control, Remote Support resolve issues “behind the screen”. Administrators and Help Desk Technicians Center offers more than 40 different management options can email invitations to selected users Secure Connections: designed from the ground up to containing links to download/install the to help IT assist, diagnose and fix desktop problems using ensure security, connections are tunneled through best-of-breed remote assistance. Investing in expensive, remote support client and make their HTTPS (443) and require multiple authentication factors. desktops available for assistance. hosted solutions is no longer required — now you can have best-of-breed remote support functionality installed Looking to simplify your entire help desk operation? directly in your network. Multiple Client Deployment Options Consider Help Desk Authority Enterprise. From ticket The ExpertAssist client can be deployed management and password self-service options to asset by direct Push from the console (for management and best-of-breed remote management desktop administrators), as an MSI capabilities, this solution encompasses ALL of your help installer through Group Policy or Desktop Authority, by email invitation, or by With the InstantAssist client, the help desk can provide instant desk requirements. download with a security code. support, without installing additional software for end-users on the LAN or across the internet SYSTEM REQUIREMENTS Core Server Windows Server 2003 (SP1), 2008 Client OS Requirements Windows 2000 or later. Supports both desktops and servers LICENSING The two clients in Remote Support Center are licensed separately: •InstantAssist is licensed per help desk technician •ExpertAssist is licensed by the number of seats/computers where the client will be installed The ExpertAssist client remains installed on the desktop and allows the help desk to A 30-day evaluation is available at remotely support desktop issues at www.scriptlogic.com anytime, on the LAN or across the internet. Please contact your reseller or ScriptLogic The management console shows which computers are available. representative for pricing. 1.800.813.6415 or 1.561.886.2420. 1.800.813.6415 | www.scriptlogic.com | Intl. 1.561.886.2420
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