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					                                                                                                                                  DESKTOP MANAGEMENT




               REMOTE SUPPORT CENTER                                                                                TM            KEY FEATURES

                                                                                                                                 End-to-End Security
                                                                                                                                 Secure access with four levels of control;
 Remote Support Center increases the productivity of local and remote workers with                                               SSL encryption, administrator certificates,
                                                                                                                                 IP range control and access lists.
 web-based remote support functionality, extending the reach of the IT help desk to provide                                      Communication and control are secured
 anytime management of machines on the LAN or across the internet. Remote Support                                                even in dual-wall DMZ configurations.
 Center’s extensive feature set reduces the cost of providing support, centralizes your
                                                                                                                                 ExpertAssist Client
 remote assistance toolset, and features Desktop Authority’s award-winning ExpertAssist                                          With over 40 different remote assistance
 remote management technology, used on over 6 million desktops worldwide.                                                        features, the ExpertAssist client remains
                                                                                                                                 installed on corporate desktops so you can
                                                                                                                                 always see availability and provide support
                                                                                                                                 at anytime. Can be used on desktops on
                                                                                                                                 the LAN and on the Internet.
 Supporting remote or travelling workers has become an              Extend the Reach of IT
 increasingly high priority for many IT departments. The
 remote workforce that was once thought of as “merely a             Two Support Methods: the ExpertAssist and                    InstantAssist Client
 trend” has now become the norm. Additionally,                      InstantAssist clients cover all support scenarios,           The InstantAssist client is a rapid
 increasingly many organizations have satellite offices with        including one-time assistance for external users and         download, zero install, remote control only
 no local IT representation, resulting in the need to find          always-available support for employees.                      client which does not require administrator
 alternative ways for IT to manage their employees’                                                                              permissions. It uses an HTTPS (SSL 443)
 desktop issues from afar.                                          Increase Productivity: avoid employee downtime by            connection to the Remote Support Center
                                                                    assisting users on the road and allow them to get back to    server, so will usually not require firewall
 The ability to troubleshoot and diagnose desktop issues            work faster. IT professionals can accelerate ticket          changes. The InstantAssist client allows
 without physically visiting each workstation is vital for any      closure and improve SLAs.                                    help desk technicians to provide instant
 organization, large or small, concerned with keeping their                                                                      support to corporate and external users,
 employees and IT resources productive and effective.               Centralized Remote Support: move away from free and          with no need to install software, and can
 Whether your desktops or laptops are down the hall,                built-in tools with weak functionality and no support to a   be used on the LAN and on the Internet.
 across campus or in another state; remote and travelling           comprehensive, high value solution for management of
 workers need to have the same level of access to                   all computers on the LAN or across the web.                  Active Directory Integration
 technical support as if they were sitting in a cubicle at the      Cost Reduction: assist remote users from afar and            Administrators on the corporate network
 corporate office.                                                  avoid the added, unnecessary expense of IT traveling         can use the web-based console to browse
                                                                    onsite to resolve user desktop issues.                       to desktops in the Active Directory forest,
 More Then Remote Control                                                                                                        and push the ExpertAssist client to the
                                                                    Advanced Assistance: the ExpertAssist client offers          domain, selected OUs or computers.
 ScriptLogic’s Remote Support Center increases the                  over 40 different features to support the registry, file
 productivity of local and remote workers by providing full         system, users/groups, performance indicators and
 remote management of computers on the LAN or across                                                                             User Support Invitations
 the internet. Not limited to remote control, Remote Support        resolve issues “behind the screen”.                          Administrators and Help Desk Technicians
 Center offers more than 40 different management options                                                                         can email invitations to selected users
                                                                    Secure Connections: designed from the ground up to           containing links to download/install the
 to help IT assist, diagnose and fix desktop problems using         ensure security, connections are tunneled through
 best-of-breed remote assistance. Investing in expensive,                                                                        remote support client and make their
                                                                    HTTPS (443) and require multiple authentication factors.     desktops available for assistance.
 hosted solutions is no longer required — now you can
 have best-of-breed remote support functionality installed          Looking to simplify your entire help desk operation?
 directly in your network.                                                                                                       Multiple Client Deployment Options
                                                                    Consider Help Desk Authority Enterprise. From ticket         The ExpertAssist client can be deployed
                                                                    management and password self-service options to asset        by direct Push from the console (for
                                                                    management and best-of-breed remote management               desktop administrators), as an MSI
                                                                    capabilities, this solution encompasses ALL of your help     installer through Group Policy or Desktop
                                                                                                                                 Authority, by email invitation, or by
 With the InstantAssist client, the help desk can provide instant   desk requirements.                                           download with a security code.
 support, without installing additional software for end-users on
 the LAN or across the internet
                                                                                                                                  SYSTEM REQUIREMENTS
                                                                                                                                 Core Server
                                                                                                                                 Windows Server 2003 (SP1), 2008
                                                                                                                                 Client OS Requirements
                                                                                                                                 Windows 2000 or later. Supports both
                                                                                                                                 desktops and servers


                                                                                                                                  LICENSING

                                                                                                                                 The two clients in Remote Support Center
                                                                                                                                 are licensed separately:
                                                                                                                                  •InstantAssist is licensed per help desk
                                                                                                                                  technician
                                                                                                                                  •ExpertAssist is licensed by the number of
                                                                                                                                  seats/computers where the client will be
                                                                                                                                  installed

The ExpertAssist client remains installed on
the desktop and allows the help desk to                                                                                          A 30-day evaluation is available at
remotely support desktop issues at                                                                                               www.scriptlogic.com
anytime, on the LAN or across the internet.                                                                                      Please contact your reseller or ScriptLogic
The management console shows which
computers are available.                                                                                                         representative for pricing.
                                                                                                                                 1.800.813.6415 or 1.561.886.2420.



                 1.800.813.6415 | www.scriptlogic.com | Intl. 1.561.886.2420

				
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Description: Remote control is on the network from one computer (host Remote / Client) remote to control another computer (host Host / server) technology. Computer remote control technology, began in the DOS era. Remote control of these networks generally support the following way: LAN, WAN, dial-up Internet mode. In addition, some remote control software also supports serial, parallel, infrared port to control the remote machine (however, here that the remote computer, only a limited distance within the scope of a computer).