KNOWLEDGE-BASE AND ONLINE SELF-SERVICE by ProQuest

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									                            Journal of Electronic Commerce Research, VOL 12, NO 2, 2011


                      KNOWLEDGE-BASE AND ONLINE SELF-SERVICE

                                                  Sonya H.Y. Hsu
                               Business System Analysis and Technology Department
                                B.I. Moody III College of Business Administration
                                         University of Louisiana, Lafayette
                                             SonyaHsu@louisiana.edu

                                               Siva K. Balasubramanian
                                               Stuart School of Business
                                           Illinois Institute of Technology
                                               sivakbalas@stuart.iit.edu

                                               
								
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