Hotel Staff Evaluation Templates - PowerPoint

							Registration + Quality
Assurance by Providers
  Trainers Network Conference
          May 19 2005
         Roisin Sweeney
       rsweeney@fetac.ie
Agenda

    • Introduction / Context
    • Awards, Providers, Programmes
    • Registration Process
      – Provider QA System development
      – Application Process
      – Evaluation & Agreement
    • Q&A
FETAC Registration




            Introduction &
                Context
The National Framework of Qualifications
Placed Awards - Examples
NFQ     CERT / NTCB            FÁS                   NCVA                  Teagasc               NCEA
Level
   1                                  There were no former awards at this Level

   2                                  There were no former awards at this Level

   3    Introductory Skills    Introductory          National Foundation
        Certificate            Vocational Skills     certificate
                               Certificate
   4    Elementary Skills      Specific Skills       National Vocational   Basic Horticultural
        Certificate            Certificate           Certificate Level 1   Skills Certificate

                               National Skills
                               Certificate
   5    Certificate in Hotel   Specific Skills       National Vocational   Vocational            National
        Operations             Certificate           Certificate Level 2   Certificate Level 2   Foundation
                                                                                                 Certificate
                               National Skills
                               Certificate
   6    Advanced Skills/       National Craft        National Vocational   Vocational
        Supervisory            Certificate           Certificate Level 3   Certificate Level 3
        Development
        Certificate            Specific Skills                             Advanced
                               Certificate                                 Certificate in
        National Certificate                                               Agriculture
        in Professional        National Skills
        Cookery                Certificate                                 Certificate in
                                                                           Farm
                                                                           Management
FET in Ireland

      • State Training Agencies: - FÁS, Teagasc,
        Fáilte Ireland, BIM
      • VEC Provision: FE Colleges, Schools,
        YouthReach, VTOS, Literacy Training, BTEI
      • Voluntary Secondary Schools
      • Institutes of Technology
      • Training for People with Disabilities
      • Workplace Training (Employers)
      • Private Trainers / Colleges / Training
        Centres
      • Community Groups
      • E Learning / Distance Learning
FETAC Functions

    • FETAC functions, as set out in the
      Qualifications (Education & Training) Act
      1999, are to:
       make and promote awards
       determine national standards for awards
       validate providers programmes
       monitor and evaluate the quality of programmes
       ensure fair & consistent assessment of learners
       ensure access, transfer and progression
              FETAC and Providers
 Guidelines           Policies and
                                              Agreement
                     Procedures for
                                               Process
   Criteria         Quality Assurance


                                          Registered Provider

                        Award(s)
                           &                 Programme
                       Standards

                                              Validation
                    National Monitoring        Process
Key
                         Internal
Provider                Monitoring              Delivery &
                                               Assessment
FETAC                     & Self
                        Evaluation
                                                Learner
                                                Awards
Standards, Awards, Providers, &
Programmes

     •   A standard is …
     •   An award is…..
     •   A programme is….
     •   A provider is …..
Standards, Awards, Providers, &
Programmes
    • A standard is a collection of learning outcomes
      setting out the knowledge, skill and competence
      required for an award
    • An award is a certificate issued by FETAC to a
      learner who has been assessed as having achieved
      a standard
    • A programme is a learning experience designed
      and offered by a provider based on predetermined
      national standards and leading to a FETAC award
    • A provider is one or more centres offering one or
      more programmes and having a common quality
      assurance system
FETAC (NCVA) Module

    • Statement of Standard
      – Learning Outcomes
         • ‘Learners should be able to…….’
    • Assessment
      – Outline of how learners’ achievement of the
        outcomes is to be measured, graded and
        reported
FETAC Policy on Provider Quality
Assurance – main points
     • FETAC recognises the primary role of
       providers in the establishment and operation
       of quality assurance.
     • Providers with agreed quality assurance
       procedures can register with FETAC and
       apply for validation of their programmes.
     • FETAC will monitor and evaluate the
       effectiveness of a provider’s quality
       assurance procedures and will review the
       agreement within a maximum period of five
       years.
Providers – rule of thumb


     Big providers will have bigger
     programmes and complex qa
     systems
     Smaller providers will have smaller
     programmes and more simple qa
     systems
Quality Assurance – What is it?

     CLARITY in
     • knowing what you are to do
     • knowing how you are to do it
     • knowing whether or not you are
       doing it
     • knowing whether or not it made a
       difference
Provider Quality Assurance:
Overall requirements
     Provider to have
     • Mission:- underpinning
     • Policies: – statements of position /
       principles on areas relevant to FE&T
     • Procedures: - clarity on how the policies
       are to be implemented
     • Internal Monitoring: - how the procedures
       are being implemented and how they might
       be improved
     • Self Evaluation: - of programmes and
       services
Common Quality Assurance Framework:
Policies




             Programmes and Services
Common Quality Assurance
Framework: Procedures
 Fair & Consistent
 Assessment Policy    Procedures
                     • Planning
                     • Information for Learners
                     • Security
                     • Reasonable Accommodation
                     • Consistency - Internal
                     • Consistency - National
                     • Assessment by Third Parties
                     • Feedback to Learners
                     • Learner Appeals
                     • Return of Results
                     • Corrective Action
Policies and Procedures
     Providers develop / amend / identify
     • Policy document(s) for each area
       – Should inform staff, learners and others
       – Should address issues set out in guidelines i.e.
         what is to be included in procedures
     • Procedures
       –   Should address issues set out in guidelines
       –   Can be individual or integrated
       –   Should incorporate monitoring
       –   Should identify evidence
       –   Can be set out in template provided
How do you write a policy?
     • These are the ‘what you will do’
     • Get familiar with guidelines
     • Is there an existing policy?
     • Identify what’s important to you and your learners
     • Follow the guidelines
        – What is expected in the policy?
     • Use clear language
        – ‘we commit to’
        – ‘we will’
        – Etc.
     • Write it as for a new learner or member of staff
     • Disseminate it
How do you write procedures

    • These are the ‘how you will do’
    • Get familiar with guidelines
    • Address all elements that are relevant
    • Capture what you already do well
    • Identify gaps
    • Get together to work out most effective and
      appropriate method(s)
    • Agree it
    • Write it down as if for a new member of staff
    • Disseminate it
Who / what is a provider?
    •   Single centre
    •   National / regional organisation
    •   Network
    •   Federation
    •   Sharing programmes / systems
    Building an Application
                            Mission
                           Statement

 Policy         Policy 1                Policy 2
Guideline      Document                Document

Procedure   Procedure 1      Procedure 2   Procedure n
             Document         Document      Document
Guideline

Procedure     Method(s)        Evidence       Monitoring
Template

                          Application Form
Application Contents

     • Application Form
     • Organisation Chart
     • Policies on
       – Fair and Consistent Assessment
       – Protection for Learners
       – Self Evaluation
     • Procedures for
       – Fair and Consistent Assessment
       – Protection for Learners (if required)
       – Self Evaluation
Resources for Providers

     • http://www.fetac.ie/info/publications.htm
     • www.fetac.ie/qa
     • www.fetac.ie/qa/qa2.htm
        –   Guidelines
        –   Application form
        –   Evaluation form
        –   Templates
        –   Useful Links
     • www.fetac.ie/briefings/default.htm
     • Application Website