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					         Lessons Learnt/Observation
                    Made
                          14th July –15th October 2002

17 June 2011      Joe J Galasius
         Attachment Programme of Senior
         Public Sector Executives with the
         Public/Private Sector : GERMAN/EU
                              MODULE

    14th July –15th October 2002




17 June 2011                  Joe J Galasius
               Topics

    1.    Objectives of the Programme
    2.    Participants
    3.    Subjects Covered
    4.    Lessons Learned/Observation Made
    5.    General Comment
    6.    Q&A

17 June 2011             Joe J Galasius
               1. Objectives of the Programme

       To expose the participants to management
        style of German Public & Private Sectors and
        some EU Countries.
       To enhance understanding on business office
        environment so that closer cooperation can be
        created .
       To encourage interaction among participants
        and hosts on social, economics, business and
        other current issues .

17 June 2011             Joe J Galasius
               2. Participants


    8 people :
       4 Federal Govt. (2 PM‟s Office, EPU, EDU)
       2 Statutory bodies (MINT, ISIS)
       1 State government (SABAH)
       1 University Malaya Medical Centre




17 June 2011                 Joe J Galasius
          3. Subjects Covered
               Administrative Structure and System
   Malaysia:
   - An Overview of the Malaysian Economy
   - Development Planning in Malaysia
   - Administrative Reforms and Modernisation in the
       Malaysian Public Service
   - Malaysian Development Policies
   - Economics Negotiation Skills
   - Cross Cultural Skills and Management
   - Globalization and it’s Impact on the Developing Countries
   - Strategic Management
   - Dasar Belanjawan Negara
   - Human Resource Management in the Malaysian Public
       Service
   - Trade and Investment in Malaysia Strategies and
       Challenges
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                                    Schedules
     1stWeek - With INTAN
    2n Week - Study Tour on German Companies in Malaysia
                   (Malacca, PJ,KL,Perak,Penang)
    3rd WeeK - CDC in Cologne, Study Tour Rhein, Vine Yard
                  Romantic Castle, Castle Lorelai, Mayor of COLOGNE
                  MIDA, BONN, AMSTERDAM, HEIDELBURG,
                   DORTMUND
    6th Week - CDC in COLOGNE, Wursburg, Hannover,
                  BIELEFELD, Malaysian High Comm, FLENSBURG
                  BERLIN, HAMBURG, POZNAN(Poland)
     7thWeek - Attachment in CREOS GMBH, PADERBORN
     8thWeek - CIC,BIBB,COC, FACHOCHSCHULE,
                 VOLKSCHULE, ABSCHLUSS, UNIVERSITY
     9thWeek - BELGIUM, SAARBRUCKEN, TECHNOPLAST
                   BMW, STUTTGART
      10thWeek - MUNICH, SALZBURG, SCHWARZEWALD
      11thWeek - COLOGNE, FRANKFURT AM MAIN
      12thWeek - With INTAN

17 June 2011                    Joe J Galasius
               3. Subjects Covered …cont
       Administrative Structure and System : Germany
          - The Economic Development in Germany since 1945 (Part 1 & 2)
          - History and Economic Development (The European Union)
          - Aspects of Social Market Economy
          - Dual System in Education
          - International Project Management
          - International Negotiation
          - Principles of Marketing
          - Excursion to the European Hub of the Express Mail Service
              TNT (Leige, Belgium)
          - Public/Private Partnership
          - Environmental Pollution

17 June 2011                      Joe J Galasius
                   3. Subjects Covered …cont


        Structures changes
       in Bonn (Former Capital)
        The Collapsed of the
               Berlin Wall
        Places of Interest




17 June 2011                 Joe J Galasius
               4. Lessons Learned/ Observations Made



   Categorized into 4 areas and are:
              Management
              Education & Training
              Technology
              Culture



17 June 2011                 Joe J Galasius
               4.1 Management

      Management by Objectives
      Tripartite Concept
      Task-Oriented
      Emphasis on human resource development
      Environment friendly practices
      Cost Conscious
      Quality Management
      Time Management Concept
      Structured Management Planning


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               4.2 Education & Training
        Dual system of education
          - academic and vocational
          - vocational education linked to practical training
          - universities of applied sciences are linked to
               industries
          - teaching staff must have industrial experience
          - better match between supply and demand of
               skills
           - low percentage of youth unemployment

17 June 2011                 Joe J Galasius
   Multi skills/Multi tasks
    - doing more than one
     specific work, e.g.
     production/quality
     control/inventory,
      receptionist cum
     administrative/accounts



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               Fachochschule (Technical College)
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               TCP/IP at Abitur
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               Web Creation team at Symmedia in Cologne
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                   4.3 Technology
       In certain fields, more advanced than other
                   countries
               -   automotive (BMW)
               -   precision machines
               -   electronics products
               -   civil engineering, shipbuilding
               -   nuclear technology



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               Large allocation on R&D
               Focus on Fundamental/Basic Research
               Forward looking
               Strike the right balance between the
                state of art technology and practicality
               Willing to transfer technology if long term
                relationship


17 June 2011                 Joe J Galasius
               4.4 Culture

    Formal (no pleasantries)
    Formal office attire
    Individualistic
    Timely/Punctual
    High Risk Avoidance




17 June 2011             Joe J Galasius
               General Observations
         Shopping – no plastic bags
         Public Transport in Urban areas – integrated
         Food Expensive
         Civil Servant – Services
         One Man Show at Counter
         Rubbish in Five different bins
         Education at life-long learning
         Out-into-the-line into the screen and into the minds
         Very Skillful at their works
         Ethicals
         Riding on bicycles
         Quality time given to the family


17 June 2011                      Joe J Galasius
               General Observations
         Natural Eco-system maintained at all cost
         Cycle-Economy – eg. Leignitz mining
         Ethnocentric – they treat everybody as a german
         They drink too much beer
         Where ever you go the formal “SIE”, “Danke Schon”
          “Bitte Schon” expression
         Lean production
         They always great you by your SURNAME
          Pleasantries are limited and never say a thing twice
          They don‟t have that many drunken civil engineer


17 June 2011                    Joe J Galasius
                                Presentatio
                                      n
                                     Of
                                Certificate
                                      s
                                     At
                                 PutraJaya
                                     by
17 June 2011   Joe J Galasius
                                    The
               Conclusion


                     In essence, the programme is
                   extremely useful and beneficial …




17 June 2011                Joe J Galasius
Acknowledgement

                   A very big thank you to
                   Puan Jane Rita Gondipon
                     Puan Rosni Naming
               for making this slides possible.


17 June 2011           Joe J Galasius
               Vielen Dank !


. “Together     , We Can Make it Happens !”

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                German Economic Miracles


           1.   Currency reform 1948
           2.   Growth in 1950
           3.   The golden years 1960 - 1973
           4.   Years of slack growth from 1973 – 1989
           5.   The first stage of the Unification 1990 – 1993
           6.   Years of slack growth 1994 - ?

     The west part of germany was liberated to „Putzdam Conference‟ –
     1945 –UK, West Zone, smaller zone French and DDR


17 June 2011                    Joe J Galasius
                EUROPEAN UNION (EU)

               The Four Freedoms

                      Free Movement          Free movement
                        Of persons                 Of
                      Without permit            services



                      Free Movement          Free Movement
                         Of goods               Of capital




17 June 2011                      Joe J Galasius
               EUROPEAN UNION (EU)

              Landscape Influenced
              Climate
              Ice-age
              Switzerland




     Members – France, Germany, Holland, Belgium, Luxemburg (Benelux)
               Ireland, UK, Sweden, Finland, Danemark, Austria, Italy, Portugal,
               Spain, Greece, Monaco, Leichtenstein, Albania … Turkey



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               Aspect of Social Market Economy

                      Socio-demographic changes
                      Multi-Option Society
                              13 yrs in Tertiary Edu. & 5 to 6
                                       yrs University
                               Retirement 65 yrs , life expectancy
                                       79yrs male, 75yrs female
                      Ecological Factors due to global
                                     change of climate
                               Energy sold back to authority
                               Circular economy



17 June 2011                      Joe J Galasius
               Management By Objectives

         Most German Organisations
          BOD set the objectives, in terms of directions,
           profit and dividends.
          Management ensure that objectives are
           achieved in quality and production level.
          Managers/Divisional/Unit Heads set more
           specific targets.
          Employees are given a lot of leeway/freedom
           to achieve

17 June 2011                Joe J Galasius
                 Tripartite Concept




Certain amount of:
   • Dividends for the shareholder
   • Profit to the owners
   • Job satisfaction,
       promotional prospect or
       job security for the employees
   • Product satisfaction for the
       customers



 17 June 2011                 Joe J Galasius
               Task Oriented
  Without much supervision from superior
  Flexibility on how to perform tasks to achieve
   targets
  Flexi working hours for non-shift workers
  Flatten organisations with no clear hierarchical
   structure
  How employee contribution and not the
   seniority

17 June 2011           Joe J Galasius
               Emphasis on human resource development



 o Comprehensive training before taken to actual

 o Level of standard has to be achieved and fast

 o Come in as trainees before actual job




17 June 2011               Joe J Galasius
          Environmental Friendly Practices
               - recycle
               - conserve energy
               - less paper




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               Cost Conscious


          Electricity Consumption
                When there adequate natural light
                room is not lit on; light in the staircase
                goes off automatically when no one
                there.
          Space Utilisation
                Every available space are use.
          Usage of Paper
                Where IT are used, less paper usage.
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                Quality management
                - Quality assurance well documented
                - ISO 14000, ISO 9000, QS 9000




17 June 2011                Joe J Galasius
               Time management concept

                   - They are time freaks.




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               Structured management plan

                 - Their work plan at least 1 or 2
                    years ahead
                 - Easy to monitor but difficult to
                    adapt to sudden changes; request
                    to change is difficult without
                    sufficient notice and especially
                    dealing with people of different
                    cultures.


17 June 2011                  Joe J Galasius
        German Qualities & Attributes



               1. Organised, Skillful, Very critical

               2. Good Listener, Straight to point

               3. Formal, Competitive, Principle Oriented

               4. Very Regimented, Reserved, Secretive,

               5. Task Oriented

               6. Fair but not rude

17 June 2011                    Joe J Galasius
        German Qualities & Attributes



               1. In German there is a rule for everything

               2. They take work a serious things

               3. Have no sense for small talk

               4. Never say something that was done well

               5. Criticize a lot, almost everythings



17 June 2011                    Joe J Galasius
            INDIVIDUALISTIC



                   They value personal privacy and place
               importance on individualism rather than on
               societal values. Showing affection in public is
               normal and is considered as an individual’s
               right.




17 June 2011                  Joe J Galasius
            HIGH RISK AVOIDANCE

                   Their economy is based on social market
               economy where government plays a paternal
               in the society, providing adequate social
               safety such as providing free education,
               unemployment benefits, health insurance, old
               age pension scheme, etc…
               Due to these, they tend to be on the high risk
               avoidance.


17 June 2011                  Joe J Galasius
               Structure Change


                 Private Services
                 Business towards the future
                                                Promising
                 Science and Research           Economy
                 International Organisation
                 Culture




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      Museum Converted
   - Collapsed of Berlin Wall




17 June 2011                    Joe J Galasius
            PLACES OF INTEREST




                     Inside ICE
               (Inter City Express)




17 June 2011                          Joe J Galasius
               On the way to Amsterdam by ICE
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               Vine Yard in Rudesheim

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               All the calculators of the world
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               Remembrance with Malaysian Embassy Staff in Berlin
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               Ministry of Industry & Chamber of commerce

17 June 2011                       Joe J Galasius
                           Wish
                            you
                           here !




17 June 2011   Joe J Galasius
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   DUAL SYSTEM
   IN GERMANY




17 June 2011     Joe J Galasius
            DUAL SYSTEM IN GERMANY

                    Ministry of     VT SUPPORT
                    Employment        SERVICE
                    (FUNDS)
               RETRAINING
                  2yrs
                                      VT                         COMPANY
                                   CONTRACT                      3 – 3.5 yrs

                     1.5 days/wk                    Approval
 VT SCHOOLS                                                     Approval
                             TRAINEE
                                                    CIC / COC


                                                    400 Approved Professions

17 June 2011                       Joe J Galasius
   DUAL SYSTEM
   IN GERMANY




17 June 2011     Joe J Galasius
                Strength and Weaknesses of the
                               Dual System
                         +                                             -
    Low Youth Unemployment                             Not Equivalent to General Edu.
    Political Acceptance                               Few Courses for Slow learners
    Self-responsibility of Industry                    Limited influence of State
    Broad-based                                        Extremely Complex
    Practice-oriented
    Motivating
    Principle of Supply and Demand
    Nationwide Uniform Quality
    Vocational Mobility
    Possibility of Career Advancement



17 June 2011                           Joe J Galasius
            INTERNATIONAL NEGOTIATION

“Don‟t Fear To Negotiate; But Negotiate Without Fear”


               Said But Not Yet Heard
               Heard But Not Yet Understood
               Understood But Not Yet Accepted
               Accepted But Not Yet Done
               Done But Not Yet Maintained !

17 June 2011                Joe J Galasius
             PRINCIPLES OF MARKETING



A social and managerial process by which individuals and
Groups obtain what they need and want through creating
And exchanging products and value with others.


What is your USP ?




 17 June 2011           Joe J Galasius

				
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