Employee Satisfaction Survey Report 2006
OIRA
Introduction
Administered in November 2006 to all AUB employees, academic and non-academic. Purpose
better understand employee perspectives on their jobs and how they felt about working for AUB. detect changes or improvements in employee perspectives due to initiatives.
Instrument
form used in 2003 and 2000 was administered again with some minor modifications.
Breakdown of the Employee Survey
Scale General Conditions & Climate Management Policies & Procedures Number of Items 9 8 11
Training & Development Communication & Planning
Benefits & Rewards Teamwork & Coordination Overall Total Scale + demographic info, open-ended qs.
5 21
10 4 8 76
Administration
Survey was made available in English and Arabic versions Forms sent to departments for distribution Filled out by employees and then collected and sent back to OIRA in sealed envelopes. No names or identification numbers were requested, only department codes. Employees were constantly reminded of importance of filling out the forms, and were assured of confidentiality. The distribution and collection of the surveys took around a month.
Response Rate by Grade Level
Group Sample
N
Non-Academic personnel, Gr. 1-12 Non-Academic Personnel > Gr. 12 Academic Personnel Not specify Grade Late surveys Total
* 2003 %
%
64 11 15 7 3 100
Population N % 2423 322 687 71 9 20
Response Rate % 23 29 (45)* 19
556 94 127 64 24 865
3432
100
25 (30)*
Breakdown of the Sample by Age
Group < 25 25-34 35-44 45-54 55-64 > 65 Not specify Total N 71 254 244 148 58 8 58 841 % 8 30 29 18 7 1 7 100
Breakdown of Sample by Years of Employment
Years of Employment <1 1<5 5 < 10 10 < 20 > 20 Not specify Total N 54 191 132 256 154 54 841 % 6.5 23 16 30 18 6.5 100
Data Analysis
Reported item descriptives and frequencies for the whole sample and by each of the demographic variables studied age, grade, educational level, number of years at AUB, and gender. Significant differences in satisfaction level between various groups on each item were also investigated Reliability analysis conducted on the survey and subscales revealed excellent reliabilities ranging between 0.85 and 0.97. 60% did not provide department code.
Scale
Mean 2006
Mean 2003
Mean Range 2006
Mean Range 2003
Range Satisfied 06
Range Satisfied 03
General Conditions & Climate Management
3.8 3.9
3.8 3.9
3.1-4.3 3.8-4.1
3.4-4.4 3.8-4.1
49 - 88 67 - 76
56-89 67-78
Policies & Procedures
Training & Development Communication & Planning Benefits & Rewards Teamwork & Coordination Overall Items
3.7
3.4 3.6 2.9 3.5 3.3
3.6
3.7 3.6 3.0 3.5 3.4
3.2-4.4
3.2-3.7 3.2-4.1 2.6-3.4 3.3 – 3.6 3.0 – 3.6
3.2-3.9
3.5-3.8 3.2-4.0 2.7-3.4 3.3-3.6 3.4-4.4
33 – 73
42 – 65 44 - 81 27 - 58 48 – 67 38 - 65
32-74
47-70 43-81 25-54 47-65 42-69
Highest & Lowest Rated Items
Item #
Top for Institution 2 I am proud to work at AUB (GCC)
Mean
% Agree
8 17 39 14 16 7
I feel a great deal of loyalty towards AUB (GCC) My supervisor is competent in performing required job (M) I understand AUB’s mission (C&P) My supervisor is competent in managing people (M) My supervisor is friendly and helpful (M) In my area, quality is more important than productivity (GCC)
4.3 4.3 4.1 4.1 4.0 4.0 4.0 2.6 2.7 2.8 2.8 2.9 3.0 3.0
88 86 76 81 72 74 71 % Sat. 27 33 32 34 34 38 38
Bottom for Institution 61 Fairness and objectivity of job promotions (B&R) 55 Fairness of the pay you get for the work you do 57 Degree to which your pay is linked to your performance 59 Degree to which your pay matches your responsibilities 63 Availability of opportunities for advancement at AUB 60 The effectiveness of AUB’s performance appraisal process 74. How satisfied are you with Communication & Planning at AUB
General Conditions & Climate
Highest rated items were # 2 ‘I am proud to work at AUB’ and # 8 ‘I feel a great deal of loyalty towards AUB’ Lowest rated items were # 5 ‘I am satisfied with the physical work conditions’ # 4 ‘I am given challenging assignments’. Two items showed marked improvement: # 3’I feel too much stress and pressure in my job’ # 7 ‘in my area, quality is more important than productivity’, 5 items went down and 2 remained same. Physical work conditions still seem to be a problem, in addition to stressful work conditions.