Assistant Hotel Manager – SkiWeekends Location France – 3 Valleys Brides Les Bains Basis Temporary December – April On a UK contract Ben

							                              Assistant Hotel Manager – SkiWeekends


Location:       France – 3 Valleys (Brides-Les-Bains)

Basis           Temporary; December – April (On a UK contract).

Benefits:       Excellent monthly salary.
                Accommodation, meals, travel to and from resort, season ski pass, full medical and
                personal insurance, uniform and season equipment hire.


Overview
You will assist the Hotel Manager in running our busy 40 room Club Hotel Le Verseau in Brides-Les-
Bains. Overseeing a hotel staff of 11 and working closely with the manager yours will be a very hands
on role responsible mainly for hotel cleanliness and housekeeping, breakfast and dinner service,
reception duties and guest relations.

Our weekend product is unique, you will therefore need to pull upon your previous hotel experience
to continually motivate and encourage your team to achieve and sustain our weekly targets for
customer satisfaction and sales.

More than anything you will need to be able to ensure our customers get the most from their holiday
and be wow’d by both you and SkiWeekends. Cleanliness of rooms and public areas, efficient and
friendly breakfast and dinner service, smooth running of our hectic transfers and a personal touch
with all our guests are of the utmost importance to this role. Motivating a young team of hotel staff
through a busy season can be a difficult task, but you will posses the leadership qualities and attitude
necessary to keep them motivated and happy.

In return we offer one of the best packages available to winter overseas workers including a full 3-
valley season pass.


Pre-season

       Be involved at our SkiWeekends stand at the UK Ski Show in October.
       Arriving in resort about a week before the other staff and assisting in hotel set up and hotel
        staff training.

During season

       Report directly to the Hotel Manager
       Responsible for a hotel staff of 11 - 6 housekeeping and serving staff, a bar manager and 4
        kitchen staff.
       Overseeing our busy restaurant during breakfast and dinner service, ensuring all customers
        receive fast, efficient and friendly service.
       Work alongside the Resort Rep team to ensure maximum revenues from resort sales are
        achieved in the hotel Verseau bar and restaurant, as well as ski pass, ski lesson & ski
        equipment hire.
       Act on questionnaire feedback and increase hotel feedback scores ensuring at least 85%
        satisfaction target achieved.
      Ensuring housekeeping and general hotel cleanliness is kept at the highest standard,
       performing regular room checks and setting the standards; ensuring any maintenance issues
       are resolved quickly and within budget.
      Working to a strict hotel housekeeping budget.
      Ensuring linen stocks are carefully controlled.
      Assisting in regular hotel team meetings to quickly identify and resolve any staff performance
       issues.
      Be available to answer any customer queries and resolve any customer complaints as quickly
       and as efficiently as possible.
      Be on call in cases of emergency as required.


Requirements:

      You will have at least 1 season’s previous winter experience either as a hotel assistant or
       head chalet person.
      You will be confident, flexible, a good listener & leader and able to think clearly and
       rationally in a crisis.
      You will ensure that our high company standards are maintained at all times and that all
       procedures and code of practice adhered to.
      Conversational French is not essential but a bonus.
      You will be over 21 yrs old.


NB: All applicants for European positions must have a permanent National Insurance number, a UK or
EU passport, a UK contact address and a UK bank account.