Case1 Customer Rental System 1. Customers apply for a video rental card. They fill out a form and provide a means of verifying their identity. They are issued a video rental card. 2. Customer rent video by giving the clerk their video rental card and the video cassettes or video games. The clerk totals the amount of the rental, which is received from the customers. Customers are given a receipt with the due date on it. A record is created for each item rented. 3. Customers return video cassettes or video games. If the video is returned late, a note and the amount of the late fee is made on the record. 4. If a customer has a late fee, he or she is required to pay the amount the next time an item is rented. 5. The company has several special policies designed to provide a competitive edge in the video rental market. Once a month, the customer rental records are reviewed for customers who have rented more than the bonus level, currently set at $50. Bonus customers are sent a letter thanking them for their business as well as issuing them several free rental coupons (depending on the amount of rental for the month). 6. Once a year, the customer records are examined for customers who have rented more than a yearly bonus level (currently set at $250). A letter, free rental coupons, and a certificate for a free video (if a customer has rented over two times the bonus level) are sent to the customer. Case 2 Order Processing System 1. Add new customers to the customer master file. When customers are added to the master file, they are assigned a customer number, which is used when placing subsequent orders. 2. Perform inquires to let customers know the current selling price of an item and the quantity available for sale. 3. Process customer orders by verifying that all order information is accurate and that a record exists for the customer placing the order. If a customer record does not exist, it is added to the master file. As orders are entered, customer and item master record fields are updated. 4. If a customer orders more of an item than is currently available in stock, back-ordered item information is sent to the inventory control department. When back-ordered items are received from World’s Trend Suppliers, they are shipped to the customers. 5. Orders are sent to the warehouse where they are filled. 6. A shipping statement is attached to the filled order. Mailing labels are prepared, and the order is shipped to the customer. 7. Order information is used to produce a billing statement for all customers charging their goods to their World’s Trend account. 8. Order information is used to produce an Accounts Receivable report for the Accounting Department. Case 3 Pizza Company Perfect Pizza wants to install a system to record orders for pizza and chicken wings. When regular customers call Perfect Pizza on phone, they are asked their phone number. When the number is type .into a computer, the name, address, and last order date is automatically brought up on the screen. Once the order is taken, the total, including tax and delivery, is calculated. Then the order is given to the cook. A receipt is printed so the customer can get a discount. Drivers who make deliveries give customers a copy of the receipt and a coupon (if any). Weekly totals are kept for comparison with last year’s performance. Write a summary of business activities for taking an order at Perfect Pizza. Case 4 Sales Processing System Customer orders are obtained by salespersons and forwarded to the main sales office by either pen or phone. At the sales office, a clerk records each order on a register, allocating a unique order number. The sales clerk verifies the order for completeness and checks any omission with the salesperson. Only valid orders are registered. When customers decide to cancel orders, the sales order clerk is notified by the salesperson and flags the order in the register as cancelled. A cancellation advice is sent to the dispatch clerk. The dispatch clerk is responsible for filling the orders and chooses one of two ways 1. by retrieving the goods from the warehouse 2. by purchasing the goods from a supplier Orders are filled from stock in the warehouse if possible and only purchased when necessary. If only part of the order can be filled, it is dispatched and the rest of the order dispatched at a late date. Goods are obtained form the warehouse by sending a stock request. The storemen retrieve the goods and send them, with the completed stock request back to dispatch clerk. If the inventory level falls below the re-order quantity a stock purchase request is sent to the purchasing clerk. If the goods are not available, an incomplete stock request is returned to the dispatch clerk. The dispatch clerk then notifies the purchasing clerk of an urgent need to purchase the particular goods. The purchasing clerk acts on the advice he receives and will select an appropriate supplier. A purchase order is generated and sent to the supplier; a copy is filled in the purchase order register. The supplier delivers the goods together with a delivery invoice. The delivery invoice is validated against the purchase order, and a cheque is issued to the supplier. Advice about goods delivered is sent to the dispatch clerk. The dispatch clerk forwards goods to the customer as soon as possible and updates the order register. If the order is completed, the customer is invoiced. When customer payments are received, they are checked against a copy of the invoice.
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