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QUALITY ASSURANCE AGENCY FOR HIGHER EDUCATION (QAA)
CODE OF PRACTICE FOR THE ASSURANCE OF ACADEMIC QUALITY AND STANDARDS (‘THE CODE’ HEREAFTER)
SCHEDULE OF UCL PRACTICE IN RELATION TO THE PRECEPTS CONTAINED WITHIN THE CODE
CONTENTS
Section Page
(1) Postgraduate Research Programmes (published 1999, second edition 2004) 2
(2) Collaborative Provision and Flexible and Distributed Learning (including e–learning) 12
(published 1999, second edition 2004)
(3) Students with Disabilities (under consultation 2009) 21
(4) External Examining (published 2000, second edition 2004) 26
(5) Academic Appeals and Student Complaints on Academic Matters 30
(published 2000, second edition 2007)
(6) Assessment of Students (published 2000, second edition 2006) 33
(7) Programme Approval, Monitoring and Review (published 2000, second edition 2006) 38
(8) Career Education, Information and Guidance (under consultation 2009) 44
(9) Placement Learning (published 2001, second edition 2007) 50
(10) Admissions to Higher Education (published 2001, second edition 2006) 53
1
QAA CODE OF PRACTICE FOR THE ASSURANCE OF ACADEMIC QUALITY AND STANDARDS – REPORT ON UCL PRACTICE IN RELATION TO THE CODE
Section of the Code: Section 1: Postgraduate Research Programmes
Responsible officer(s)/committee(s): Professor David Bogle, Head of the Graduate School; Academic Committee’s Graduate Education Executive Sub-
Committee
Precept Does UCL Additional Comments Relevant UCL Document(s)/Information
Practice
Address the
Precept
(Yes/No)
(1) Institutions will put in place Yes Responsibility of Academic Committee‟s Graduate GEESC is chaired by the Head of Graduate School,
effective arrangements to Education Executive Sub-Committee (GEESC). and includes all Faculty Graduate Tutors, Dean of
maintain appropriate academic Students, Senior Tutor, Academic Registrar and
standards and enhance the representatives of UCL Students' Union.
quality of postgraduate For Terms of Reference, Constitution and
research programmes. Membership:
http://www.ucl.ac.uk/staff/committees/academic-
committee/grad-academ/
(2) Institutional regulations for Yes Documents are updated/revised annually. Graduate School website
postgraduate research degree http://www.ucl.ac.uk/gradschool
programmes will be clear and Subject specific guidance is available from departments in
readily available to students hard and/or electronic format. See individual „Academic Regulations for Research Degree
and staff. Where appropriate, departmental websites. Students‟
regulations will be http://www.ucl.ac.uk/registry/ucl-staff/academic-
supplemented by similarly Graduate School publications and 'Sources of regulations-students/
accessible, subject-specific Information' document are sent to Faculty and
guidance at the level of the Departmental Graduate Tutors annually. „Code of Practice for Graduate Research Degrees‟
faculty, school or department. http://www.grad.ucl.ac.uk/codes/CoP_Research_08
GEESC is reviewing the content of the regulations .pdf
(including guidance) in the 2009/10 session with a view to
ensuring that they are clearer and more accessible and
that any inconsistencies are identified and eradicated.
2
(3) Institutions will develop, Yes Documents updated/revised annually. „Code of Practice for Graduate Research Degrees‟
implement and keep under http://www.grad.ucl.ac.uk/codes/CoP_Research_08
review a code or codes of Documents available on-line. .pdf
practice applicable across the
institution, which include(s) the Hard copy sent to all new research students, Faculty and
areas covered by the Departmental Graduate Tutors at the beginning of each
document. The code(s) should year.
be readily available to all
students and staff involved in Hard copy provided to all Supervisors when they attend
postgraduate research the mandatory „Effective Research Supervision‟ Briefing
programmes. Session.
(4) Institutions will monitor the Yes National: GEESC monitors UCL‟s submission GEESC Minutes:
success of their postgraduate rate data annually. Data is also circulated across http://www.ucl.ac.uk/staff/committees/academic-
research programmes against UCL to raise awareness in Departments of the committee/grad-academ/
appropriate internal and/or importance of timely submission. Depts are asked
external indicators and targets. to check the data for accuracy. HESA data on
completion rates (now published by HEFCE) are
also reported to GEESC. UCL‟s on-line Research
Student Log is increasingly used to monitor
progress and submission rates, which it is hoped
will lead to improved submission rates overall.
Univ of London: UoL‟s annual report on PhD
examination results across the Colleges of the
University are monitored by GEESC.
(5) Institutions will only accept Yes Information is provided on: „Code of Practice for Graduate Research Degrees‟
research students into an http://www.grad.ucl.ac.uk/codes/CoP_Research_08
environment that provides What the student can expect of Principal and .pdf
support for doing and learning Subsidiary Supervisors;
about research and where Procedures and Regulations for Appointment of „Academic Regulations for Research Degree
high quality research is Supervisors; Students‟
occurring. Research Supervision Training Programme(s); http://www.ucl.ac.uk/registry/ucl-staff/academic-
Safety/Risk Assessment; regulations-students/
Research Governance;
Research Ethics; UCL Supporting PhD Supervisors Programme
Data Protection; http://www.ucl.ac.uk/calt/phd-supervision/
Skills Development Programme;
UCL Safety Policy
Research Student Log;
http://www.ucl.ac.uk/efd/safety_services_www/
Student Support Services
UCL Research Ethics Committee
Research students are represented on appropriate http://www.ucl.ac.uk/gradschool/ethics
departmental and institutional-level committees.
3
UCL Student Support
http://www.ucl.ac.uk/support-pages/sources-of-
support/index.shtml
Skills Development Programme
http://www.ucl.ac.uk/gradschool/skills
Research Student Log
https://researchlog.grad.ucl.ac.uk/
(6) Admissions procedures will Yes In the recruitment and selection of students the only Equal Opportunity Policy
be clear, consistently applied consideration is that the individual meets, or is likely to http://www.ucl.ac.uk/hr/docs/equal_opportunity.php
and will demonstrate equality meet, the requirements of the programme or course.
of opportunity. UCL‟s Equal Opportunities Policy must be adhered to in „Code of Practice for Graduate Research Degrees‟
all matters concerning student recruitment and http://www.grad.ucl.ac.uk/codes/CoP_Research_08
admissions. .pdf
The „Code of Practice for Graduate Research Degrees‟ Information for Prospective Students – Graduate
sets out admissions and selection procedures for http://www.ucl.ac.uk/prospective-students/
research degree students.
„Academic Regulations for Research Degree
Students‟
http://www.ucl.ac.uk/registry/ucl-staff/academic-
regulations-students/
Scholarships Information
http://www.ucl.ac.uk/prospective-
students//scholarships/graduate/
(7) Only appropriately qualified Yes „Academic Regulations for Research Degree
and/or prepared students Students‟
should be admitted onto http://www.ucl.ac.uk/registry/ucl-staff/academic-
research programmes. regulations-students/
Graduate Application and Entry
http://www.ucl.ac.uk/prospective-students/graduate-
study/application-admission/index.shtml
„Academic Manual‟
http://www.ucl.ac.uk/academic-manual/
4
(8) Admissions decisions will Yes The „Code of Practice for Graduate Research Degrees‟ „Code of Practice for Graduate Research Degrees‟
involve at least two members sets out admissions and selection procedures for http://www.grad.ucl.ac.uk/codes/CoP_Research_08
of the institution's staff who will research degree students, which include the statement .pdf
have received instruction, that “at least two members of Academic Staff, with
advice and guidance in appropriate expertise and experience, should be involved „Academic Manual‟
respect of selection and in the selection of graduate research students.” http://www.ucl.ac.uk/academic-manual/
admissions procedures. The
decision-making process will
enable the institution to assure
itself that balanced and
independent admissions
decisions have been made,
that support its admissions
policy.
(9) The entitlements and Yes Information and documents available on-line. „Code of Practice for Graduate Research Degrees‟
responsibilities of a research http://www.grad.ucl.ac.uk/codes/CoP_Research_08
student undertaking a Central induction sessions provided by the Graduate .pdf
postgraduate research School. Departmental induction.
programme will be defined and Induction event: 'Graduate School Welcome Day'
communicated clearly. http://www.grad.ucl.ac.uk/comp/welcome.html
Guidelines to departments in relation to induction
for graduate students are included in Document F8,
Academic Manual
http://www.ucl.ac.uk/academic-manual/part-f/f8
(10) Institutions will provide Yes Information and documents available on-line. Graduate School Handbook 2008/09
research students with
sufficient information to enable Graduate School Handbook (updated annually) is Induction event: 'Graduate School Welcome Day'
them to begin their studies provided in hard copy to all research students at the http://www.grad.ucl.ac.uk/comp/welcome.html
with an understanding of the beginning of each academic session.
academic and social Guidelines to departments in relation to induction
environment in which they will for graduate students are included in Document F8,
be working. Academic Manual
http://www.ucl.ac.uk/academic-manual/part-f/f8
Graduate School website – Research Student Log,
Skills Development Programme, funding to support
research, facilities, link to UCL Union website,
Support Services, etc
http://www.ucl.ac.uk/gradschool
5
What the students and Principal and Subsidiary
Supervisors can expect of each other, „Code of
Practice for Graduate Research Degrees‟
http://www.grad.ucl.ac.uk/codes/CoP_Research_08
.pdf
Procedures and Regulations for Appointment of
Supervisors, „Academic Regulations for Research
Degree Students‟
http://www.ucl.ac.uk/registry/ucl-staff/academic-
regulations-students/
(11) Institutions will appoint Yes Research supervision training is provided: “Effective Procedures and Regulations for Appointment of
supervisors who have the Research Student Supervision”. The first part of the Supervisors, „Academic Regulations for Research
appropriate skills and subject programme is mandatory for all new Supervisors, Degree Students‟
knowledge to support, probationers and staff new to UCL. All parts of the http://www.ucl.ac.uk/registry/ucl-staff/academic-
encourage and monitor programme are well attended. regulations-students/
research students effectively.
UCL Supporting PhD Supervisors Programme
http://www.ucl.ac.uk/calt/phd-supervision/
(12) Each research student will Yes. Documents available on-line. „Academic Regulations for Research Degree
have a minimum of one main Students‟
supervisor. He or she will All UCL students have a minimum of two supervisors http://www.ucl.ac.uk/registry/ucl-staff/academic-
normally be part of a (Principal and Subsidiary). regulations-students/
supervisory team. There must
always be one clearly „Code of Practice for Graduate Research Degrees‟
identified point of contact for http://www.grad.ucl.ac.uk/codes/CoP_Research_08
the student. .pdf
(13) Institutions will ensure Yes Documents updated/revised annually. Documents „Academic Regulations for Research Degree
that the responsibilities of all available on-line. Students‟
research student supervisors http://www.ucl.ac.uk/registry/ucl-staff/academic-
are clearly communicated to Copies of the „Code of Practice for Graduate Research regulations-students/
supervisors and students Degrees‟ which specifies the responsibilities of all
through written guidance. Supervisors and research students are sent to all new „Code of Practice for Graduate Research Degrees‟
research students and also to Faculty and Departmental http://www.grad.ucl.ac.uk/codes/CoP_Research_08
Graduate Tutors at the beginning of each year, for .pdf
onward transmission to Supervisors.
Hard copies of the „Code of Practice for Graduate
Research Degrees‟ is provided to Supervisors when they
attend the mandatory „Effective Research Supervision‟
Briefing Session.
6
(14) Institutions will ensure Yes The number of research students a Principal or „Academic Regulations for Research Degree
that the quality of supervision Subsidiary Supervisor may supervise is limited. Students‟
is not put at risk as a result of http://www.ucl.ac.uk/registry/ucl-staff/academic-
an excessive volume and regulations-students/
range of responsibilities
assigned to individual
supervisors.
(15) Institutions will put in Yes Research Student Log: an on-line project management Research Student Log
place and bring to the attention tool which records supervisory meetings, academic https://researchlog.grad.ucl.ac.uk/
of students and relevant staff progress and skills development. It became mandatory for
clearly defined mechanisms all research students to use the new version of the on-line „Code of Practice for Graduate Research Degrees‟
for monitoring and supporting Log from 2007/08. http://www.grad.ucl.ac.uk/codes/CoP_Research_08
student progress. .pdf
Induction sessions on the Log and Skills Development
Programme are provided for research students at the Graduate School website:
beginning of each academic session and also in January http://www.ucl.ac.uk/gradschool/
each year. Supervisors, Departmental Graduate Tutors
and Departmental Administrators are also invited to „Graduate School Handbook‟ 2008/09
attend.
Graduate School Handbook provides information on the
Log and Skills Development.
(16) Institutions will put in Yes Procedures for upgrade from MPhil to PhD. „Academic Regulations for Research Degree
place and bring to the attention Students‟
of students and relevant staff Mandatory use of the Research Student Log in which http://www.ucl.ac.uk/registry/ucl-staff/academic-
clearly defined mechanisms both Supervisor and research student are asked to regulations-students/
for formal reviews of student document academic progression.
progress, including explicit „Code of Practice for Graduate Research Degrees‟
review stages. Departmental Graduate Tutors are able to monitor the http://www.grad.ucl.ac.uk/codes/CoP_Research_08
Research Student Log records of all the research .pdf
students in their Department.
Research Student Log
https://researchlog.grad.ucl.ac.uk/
(17) Institutions will provide Yes Procedures for upgrade from MPhil to PhD. „Academic Regulations for Research Degree
guidance to students, Students‟
supervisors and others Mandatory use of the Research Student Log in which http://www.ucl.ac.uk/registry/ucl-staff/academic-
involved in progress both Supervisor and research student are asked to regulations-students/
monitoring and review document academic progression. „Code of Practice for Graduate Research Degrees‟
processes about the http://www.grad.ucl.ac.uk/codes/CoP_Research_08
importance of keeping Departmental Graduate Tutors are able to monitor the .pdf
appropriate records of the Research Student Log records of all the research
outcomes of meetings and students in their Department. Research Student Log
related activities. Information on the Research Student Log is provided in https://researchlog.grad.ucl.ac.uk/
the Graduate School Handbook.
„Graduate School Handbook‟ 2008/09
7
(18) Institutions will provide Yes Graduate School Skills Development Programme Skills Development Programme
research students with (including courses/workshops offered by the Careers http://www.ucl.ac.uk/gradschool/skills
appropriate opportunities for Service). This programme, which is open to all research
personal and professional students at UCL, includes departmentally based and „Code of Practice for Graduate Research Degrees‟
development. embedded training as well as a wide variety of centrally http://www.grad.ucl.ac.uk/codes/CoP_Research_08
provided courses/workshops. .pdf
Induction sessions on Skills Development and the Log are „Graduate School Handbook‟ 2008/09
provided for research students at the beginning of each
academic session and also in January each year.
Supervisors, Departmental Graduate Tutors and
Departmental Administrators are also invited to attend.
Graduate School Handbook provides information on the
Skills Development and the Log
(19) Each student's Yes Use of the Graduate School Research Student Log is a „Code of Practice for Graduate Research Degrees‟
development needs will be mandatory part of UCL's research degree programme, in http://www.grad.ucl.ac.uk/codes/CoP_Research_08
identified and agreed jointly by which both Supervisor and research student are asked to .pdf
the student and appropriate agree a research plan, activities and skills development
academic staff, initially during needs, at specified intervals during the programme. Research Student Log
the student's induction period; https://researchlog.grad.ucl.ac.uk/
they will be regularly reviewed Research students are encouraged to discuss with their
during the research Supervisor which courses from the Graduate School's „Graduate School Handbook‟ 2008/09
programme and amended as Skills Development Programme and any
appropriate. departmental/faculty training courses they need to attend,
and then select a range of courses to be taken over the
full period of their research.
The Log must be signed off at the points of upgrade from
MPhil to PhD and at submission of the thesis, by the
Departmental Graduate Tutor.
(20) Institutions will provide Yes Use of the Graduate School Research Student Log is a „Code of Practice for Graduate Research Degrees‟
opportunities for research mandatory part of UCL's research degree programme, in http://www.grad.ucl.ac.uk/codes/CoP_Research_08
students to maintain a record which both Supervisor and research student are asked to .pdf
of personal progress, which document academic progression and any skills training
includes reference to the undertaken. Research Student Log
development of research and https://researchlog.grad.ucl.ac.uk/
other skills. The Log must also be signed off at the points of upgrade
from MPhil to PhD and at submission of the thesis, by the „Graduate School Handbook‟ 2008/09
Departmental Graduate Tutor.
8
(21) Institutions will put in Yes A confidential electronic questionnaire is circulated by the Research Student Survey 2008
place mechanisms to collect, Graduate School to research students every two years. http://www.grad.ucl.ac.uk/survey
review and, where appropriate, Feedback on the research student's experience and skills
respond to feedback from all training needs is requested.
concerned with postgraduate
research programmes. They Feedback is analysed by the Graduate School, where
will make arrangements for decisions are taken on whether suggested changes or
feedback to be considered improvements should be implemented.
openly and constructively and
for the results to be The results of the questionnaire are published on the
communicated appropriately. Graduate School‟s website.
The possibility of introducing exit questionnaires for
research students is under consideration.
(22) Institutions will use criteria Yes Criteria used to assess research degrees are set out in „Academic Regulations for Research Degree
for assessing research the „Academic Regulations for Research Degree Students‟
degrees that enable them to Students‟ http://www.ucl.ac.uk/registry/ucl-staff/academic-
define the academic standards . regulations-students/
of different research
programmes and the UCL took up degree awarding powers in 2007 as a result
achievements of their of which, the „Academic Regulations for Research Degree
graduates. The criteria used to Students‟ is under review.
assess research degrees must
be clear and readily available
to students, staff and external
examiners.
(23) Research degree Yes Documents updated/revised annually. „Academic Regulations for Research Degree
assessment procedures must Students‟
be clear; they must be Documents available on-line. http://www.ucl.ac.uk/registry/ucl-staff/academic-
operated rigorously, fairly, and regulations-students/
consistently; include input from Copies sent to all new research students, Faculty and
an external examiner; and Departmental Graduate Tutors at the beginning of each „Code of Practice for Graduate Research Degrees‟
carried out to a reasonable year. http://www.grad.ucl.ac.uk/codes/CoP_Research_08
timescale. .pdf
Since taking degree awarding powers, UCL has
introduced its own procedures in relation to the
appointment of PhD Examiners.
9
(24) Institutions will Yes Information available on-line. „Academic Regulations for Research Degree
communicate their Students‟
assessment procedures A copy of „Academic Regulations for Research Degree http://www.ucl.ac.uk/registry/ucl-staff/academic-
clearly to all the parties Students‟ is sent to all Examiners. regulations-students/
involved, i.e. the students, the
supervisor(s) and the New UCL information packs for Examiners under „Code of Practice for Graduate Research Degrees‟
examiners. consideration. http://www.grad.ucl.ac.uk/codes/CoP_Research_08
.pdf
(25) Institutions will put in Yes Documents and information available on-line. Student Grievance Procedure
place and publicise http://www.ucl.ac.uk/current-
procedures for dealing with students/guidelines/your_rights/grievance
student representations that
are fair, clear to all concerned, Student Complaints Procedure
robust and applied http://www.ucl.ac.uk/current-
consistently. Such procedures students/guidelines/your_rights/complaints
will allow all students access
to relevant information and an „Academic Regulations for Research Degree
opportunity to present their Students‟
case. http://www.ucl.ac.uk/registry/ucl-staff/academic-
regulations-students/
„Code of Practice for Graduate Research Degrees‟
http://www.grad.ucl.ac.uk/codes/CoP_Research_08
.pdf
„Academic Manual‟
http://www.ucl.ac.uk/academic-manual/
(26) Independent and formal Yes Documents and information available on-line. Student Grievance Procedure
procedures will exist to resolve http://www.ucl.ac.uk/current-
effectively complaints from students/guidelines/your_rights/grievance
research students about the
quality of the institution's Student Complaints Procedure
learning and support provision. http://www.ucl.ac.uk/current-
students/guidelines/your_rights/complaints
„Academic Regulations for Research Degree
Students‟
http://www.ucl.ac.uk/registry/ucl-staff/academic-
regulations-students/
„Code of Practice for Graduate Research Degrees‟
http://www.grad.ucl.ac.uk/codes/CoP_Research_08
.pdf
10
„Academic Manual‟
http://www.ucl.ac.uk/academic-manual/
(27) Institutions will put in Yes Documents and information available on-line. Student Grievance Procedure
place formal procedures to http://www.ucl.ac.uk/current-
deal with any appeals made by students/guidelines/your_rights/grievance
research students. The
acceptable grounds for Student Complaints Procedure
appeals will be clearly defined. http://www.ucl.ac.uk/current-
students/guidelines/your_rights/complaints
„Academic Regulations for Research Degree
Students‟
http://www.ucl.ac.uk/registry/ucl-staff/academic-
regulations-students/
„Code of Practice for Graduate Research Degrees‟
http://www.grad.ucl.ac.uk/codes/CoP_Research_08
.pdf
„Academic Manual‟
http://www.ucl.ac.uk/academic-manual/
11
Section of the Code: Section 2: Collaborative Provision and Flexible and Distributed Learning (including e-learning)
Owing to the recent relocation of response for collaborative provision from the Academic Registrar's Office to the Curricular Development and Examiners office, some
revisions to UCL's arrangements in respect of the precepts of Section 2, including Officers responsible for this section of the schedule, will be made during 2009-10.
Responsible officer(s)/committee(s): Mr Andy Saffery, Assistant Academic Registrar
Precept Does UCL Additional Comments Relevant UCL Document(s)/Information
Practice
Address the
Precept
(Yes/No)
(1) The awarding institution is Yes Partner institutions are responsible for approving those
responsible for the academic elements of the programme which they provide, although
standards of all awards all programmes have a joint management committee and
granted in its name. UCL retains overall responsibility for those programmes
where it is the „home/lead‟ institution.
(2) The academic standards of Yes UCL‟s arrangements comply with this precept insofar as
all awards made under a its approved programmes of study meet the expectations
collaborative arrangement of the UK Academic Infrastructure.*
should meet the expectations
of the UK Academic
Infrastructure. This applies
equally to awards made as a
result of FDL arrangements.
(3) Collaborative arrangements Yes Arrangements are agreed in accordance with UCL‟s UCL Charter and Statutes
should be negotiated, agreed instruments of government. http://www.intranet.ucl.ac.uk/staffandstudent/refer
and managed in accordance ence/acman/PartC/C2
with the formally stated policies
and procedures of the UCL Regulations for Management
awarding institution. http://www.intranet.ucl.ac.uk/staffandstudent/refer
ence/acman/PartC/C3
(4) An up-to-date and Yes UCL maintains an authoritative record of its collaborative „Agreements on Academic Collaborations‟
authoritative record of the partnerships and this information is available on request. http://www.intranet.ucl.ac.uk/staffandstudent/refer
awarding institution's UCL does not enter in to any arrangements with agents or ence/acman/PartM/M2.html
collaborative partnerships and agencies. The list of agreements will be available on the
agents, and a listing of its web in the future.
collaborative programmes
operated through those
partnerships or agencies,
should form part of the
12
institution's publicly available
information. This also applies
to FDL programmes where
these warrant a separate
identification.
(5) The awarding institution Yes.* All such programmes involving a collaborative element
should inform any professional, would be referred, and subject to, the audit and
statutory and regulatory body recognition procedures of the relevant PSRB in the same
(PSRB), which has approved way as any other programme offered by UCL.
or recognised a programme
that is the subject of a possible
or actual collaborative
arrangement, of its proposals
and of any final agreements
which involve the programme.
This applies equally to
programmes for which
significant FDL arrangements
are developed after the
programme has been
approved or recognised. In
any case, the status of the
programme in respect of PSRB
recognition should be made
clear to prospective students.
(6) The awarding institution's Yes Financial arrangements are set out in the business plan „Agreements on Academic Collaborations‟
policies and procedures should and accompanying agreement/contract and payments are http://www.intranet.ucl.ac.uk/staffandstudent/refer
ensure that there are adequate made on an institutional basis and only on receipt of a ence/acman/PartM/M2.html
safeguards against financial or valid invoice.
other temptations that might
compromise academic
standards or the quality of
learning opportunities.
(7) Collaborative arrangements Yes All programmes of study, including those involving an „Institution of a Proposed New
should be fully costed and element of collaboration, are required to provide a detailed Degree/Diploma/Certificate or New Programme
should be accounted for business plan prior to approval. Components - General Policy and Guidelines‟
accurately and fully. This http://www.intranet.ucl.ac.uk/staffandstudent/refer
applies equally to FDL ence/acman/PartI/I2.html
arrangements.
(8) The educational objectives Yes* Partner institutions are recognised universities (see 9.
of a partner organisation below).
should be compatible with
those of the awarding
13
institution.
(9) An awarding institution Yes UCL only enters into collaborative arrangements of the
should undertake, with due type defined by this Code with institutions of publicly-
diligence, an investigation to recognised standing and legal status.*
satisfy itself about the good
standing of a prospective
partner or agent, and of their
capacity to fulfill their
designated role in the
arrangement. This
investigation should include
the legal status of the
prospective partner or agent,
and its capacity in law to
contract with the awarding
institution.
(10) There should be a written Yes All joint programmes require a written agreement, signed „Agreements on Academic Collaborations‟
and legally binding agreement either by the Vice-Provost (Academic and International) or http://www.intranet.ucl.ac.uk/staffandstudent/refer
or contract setting out the the Academic Registrar. ence/acman/PartM/M2.html
rights and obligations of the
parties and signed by the
authorised representatives of
the awarding institution and the
partner organisation or agent.
(11) The agreement or contract N/A UCL does not enter into agreements involving serial
should make clear that any arrangements
'serial' arrangement whereby
the partner organisation offers
approved collaborative and/or
FDL provision elsewhere or
assigns, through an
arrangement of its own,
powers delegated to it by the
awarding institution, may be
undertaken only with the
express written permission of
the awarding institution in each
instance. The awarding
institution is responsible for
ensuring that it retains proper
control of the academic
standards of awards offered
through any such
14
arrangements (see also
paragraph 20 of the
Introduction).
(12) The awarding institution is Yes*
ultimately responsible for
ensuring that the quality of
learning opportunities offered
through a collaborative
arrangement is adequate to
enable a student to achieve
the academic standard
required for its award. This
applies equally to learning
opportunities offered through
FDL arrangements.
(13) An awarding institution Yes*
that engages with another
authorised awarding body
jointly to provide a programme
of study leading to a dual or
joint academic award should
be able to satisfy itself that it
has the legal capacity to do so,
and that the academic
standard of the award,
referenced to the FHEQ (the
SCQF in Scotland), meets its
own expectations, irrespective
of the expectations of the
partner awarding body.
(14) The scope, coverage and Yes*
assessment strategy of a
collaborative programme
should be described in a
programme specification that
refers to relevant subject
benchmark statements and the
level of award, and that is
readily available and
comprehensible to
stakeholders. This applies
equally to programmes offered
through FDL arrangements.
(15) The awarding institution Yes Responsibilities of each partner are set out in the written „Agreements on Academic Collaborations‟
should make appropriate use agreement. http://www.intranet.ucl.ac.uk/staffandstudent/refer
15
of the Code to ensure that all ence/acman/PartM/M2.html
aspects of the Code relevant to
the collaborative arrangement
are addressed by itself and/or
the partner organisation, and
should make clear respective
responsibilities of the awarding
institution and a partner
organisation in terms of
addressing the precepts of the
Code. This applies equally to
FDL arrangements that involve
other organisations.
(16) In the case of a Yes Any collaborative agreement makes provision for review
collaborative or FDL and monitoring, the timing of which is stipulated in the
arrangement with a partner agreement.
organisation, or engagement
with an agent, the awarding
institution should be able to
satisfy itself that the terms and
conditions that were originally
approved have been, and
continue to be, met.
(17) The awarding institution Yes UCL only enters into collaborative arrangements of the
should be able to satisfy itself type defined by this Code with institutions of publicly-
that staff engaged in delivering recognised standing and legal status.*
or supporting a collaborative
programme are appropriately
qualified for their role, and that
a partner organisation has
effective measures to monitor
and assure the proficiency of
such staff. This applies equally
to staff engaged in delivering
of supporting an FDL
programme.
(18) The awarding institution Yes All students are required to satisfy UCL‟s entrance
should ensure that requirements, including proficiency in English language.*
arrangements for admission to
the collaborative or FDL
programme take into account
the precepts of Section 10 of
the Agency's Code of practice
16
on Student recruitment and
admissions (2001), or any
successor document.
(19) The awarding institution is Yes*
responsible for ensuring that
the outcomes of assessment
for a programme provided
under a collaborative or FDL
arrangement meet the
specified academic level of the
award as defined in the FHEQ
(or SCQF in Scotland), in the
context of the relevant subject
benchmark statement(s).
(20) The awarding institution Yes*
should ensure that a partner
organisation involved in the
assessment of students
understands and follows the
requirements approved by the
awarding institution for the
conduct of assessments, which
themselves should be
referenced to Section 6 of the
Agency's Code on Assessment
of Students (2000), or any
successor document.
(21) External examining Yes* There is no difference between the external examining
procedures for programmes procedures for programmes offered through collaborative
offered through collaborative arrangements and UCL‟s normal practices.
arrangements should be
consistent with the awarding
institution's normal practices.
This applies equally to
programmes offered through
FDL arrangements.
(22) The awarding institution Yes* External examiners are appointed in the same manner,
must retain ultimate and receive the same guidance, etc, as all other external
responsibility for the examiners appointed by UCL.
appointment and functions of
external examiners. The
recruitment and selection of
17
external examiners should be
referenced to Section 4 of
Code on External Examining
(2004), or any successor
document.
(23) External examiners of Yes* External examiners are appointed in the same manner,
collaborative programmes and receive the same guidance, etc, as all other external
must receive briefing and examiners appointed by UCL.
guidance approved by the
awarding institution sufficient
for them to fulfill their role
effectively. This applies equally
to FDL programmes.
(24) An awarding institution Certificate records name of partner institution. Full details „Agreements on Academic Collaborations‟
should ensure that: will be provided with the advent of the Diploma http://www.intranet.ucl.ac.uk/staffandstudent/refer
Supplement (2005-06) ence/acman/PartM/M2.html
- it has sole authority for Yes
awarding certificates and
transcripts relating to the
programmes of study
delivered through
collaborative arrangements.
This applies equally to
programmes delivered
through FDL arrangements; N/A
- the certificate and/or
transcript records (a) the
principal language of
instruction where this was
not English, and (b) the
language of assessment if
that was not English*.
Where this information is
recorded on the transcript
only, the certificate should
refer to the existence of
the transcript;
- subject to any overriding
statutory or other legal
provision in any relevant
jurisdiction, the certificate
and/or the transcript
18
should record the name
and location of any partner
organisation engaged in
delivery of the programme
of study.
(25) The minimum level of Yes* Students on collaborative programme receive the same
information that prospective level of information as those on non-collaborative
and registered students should programmes of study.*
have about a collaborative
programme is the programme
specification approved by the
awarding institution. This
applies equally to an FDL
programme.
(26) The information made Yes* All students on a collaborative programme are formally
available to prospective registered at the lead institution and are subject to the
students and those registered normal regulations and requirements of that institution,
on a collaborative programme and have the same rights and privileges, and equal
should include information to access to that institution's facilities, as all other students.
students about the appropriate
channels for particular
concerns, complaints and
appeals, making clear the
channels through which they
can contact the awarding
institution directly. This applies
equally for students registered
on an FDL programme.
(27) The awarding institution Yes* All publicity generated by the Partner Institution is subject
should monitor regularly the to UCL‟s normal audit procedures.
information given by the
partner organisation or agent
to prospective students and
those registered on a
collaborative programme. This
applies equally to students
registered on an FDL
programme.
(28) The awarding institution Yes
should ensure that it has
effective control over the
accuracy of all public
19
information, publicity and
promotional activity relating to
its collaborative provision, and
provision offered through FDL
arrangements.
Notes:
(i) Para13 of the Introduction to Section 2 of the Code suggests that collaborative provision may also include 'specific credit toward an award ......supported
and/or assessed through an arrangement with a partner', although determining the minimum credit threshold level before the Code's precepts are to be
applied is left to the discretion of the institution. Clarification is being sought as to whether UCL's Study Abroad arrangements (which can equate to up to
4 course units) and other current exchange schemes, adhere to the Code‟s precepts.
(ii) An * after UCL's practice in relation to the precept indicates that the issue is expected to be addressed during the UCL‟s standard programme approval
processes etc (although this will be confirmed following consideration of this section of the Code by Academic Committee‟s Programme Development
Executive Sub-Committee). Prior to drafting any agreement, it is expected that UCL will provide satisfactory assurances in respect of those precepts. In
this respect, the majority of collaborations of this type still involve mainly UK-based HEIs who are also subject to the QAA's Code of Practice.
(iii) UCL‟s policy on the approval of formal academic agreements is currently under review by the Academic Committee‟s Working Group on International
Partnerships and Formal Agreements.
20
Section of the Code: Section 3: Students with Disabilities
QAA is currently consulting on draft proposals for the revision of Section 3. The new draft has been prepared with the help of representatives from higher education
institutions and a wide range of other interested parties. A Draft revised version is available:
http://www.qaa.ac.uk/academicinfrastructure/codeOfPractice/default.asp
This section will be updated as soon as the final revised version is published.
Responsible officer(s)/committee(s): Ms Marion Hingston Lamb, UCL Disability Co-ordinator; Disability Committee
Precept Does UCL Additional Comments Relevant UCL Document(s)/Information
Practice
Address the
Precept
(Yes/No)
(1) Institutions should ensure Yes Senior managers and committees are kept informed of the The Disability Committee meets termly. See
that in all their policies, legal implications of the Disability Discrimination Act https://www.ucl.ac.uk/staff/committees/disability-
procedures and activities, (DDA) and the need to embed this precept into UCL committee/
including strategic planning practice. The Disability Committee reports to the Equal
and resource allocation, Opportunities Committee and to Council.
consideration is given to the https://www.ucl.ac.uk/staff/committees/council/
means of enabling disabled
students' participation in all See also The UCL Disability Equality Scheme
aspects of the academic and http://www.ucl.ac.uk/disability/DES
social life of the institution.
(2) Institutions should ensure Yes A physical access audit of UCL‟s estate was completed in
that disabled students can June 2006. Physical access to priority areas (prioritised
have access to the physical according to volume of use and public access
environment in which they will requirements) is being improved. All new build takes
study, learn, live and take part account of duties under DDA not to discriminate against
in the social life of their disabled people.
institution.
(3) Institutions should ensure Yes Signage is being improved. Vibrating pager fire alarm For information on signage see
that facilities and equipment system is installed across most of UCL. Some lecture http://www.ucl.ac.uk/efd/new-external-signage/
are as accessible as possible theatres have induction loops; portable loops are also
to disabled students available. An interactive map showing wheelchair
accessible routes is being developed. Specific training
undertaken by relevant staff in Estates and Facilities
Division ensures awareness of these issues at a planning
stage.
(4) The institution's publicity, Yes Prospectuses are available in alternative formats on „Information for Disabled Students ‟
programme details and general request. Booklet Information for Disabled Students is www.ucl.ac.uk/disability
information should be updated annually and can be found on the Disability
accessible to people with Service‟s website. UCL website(s) meet standards of
21
disabilities and describe the accessibility. Departmental booklets contain information
opportunities for disabled for disabled applicants and students. Room booking
students to participate. information includes access details and whether or not
induction loop is installed.
(5) In selecting students Yes Regular training for new admissions tutors (both Guidelines can be found at
institutions should ensure undergraduate and graduate) includes awareness of this http://www.ucl.ac.uk/disability/resources/staff/admi
equitable consideration of all precept as does staff training on interviewing applicants. ssion/
applicants
(6) Disabled applicants' Yes Publicity information invites students to contact Disability see http://www.ucl.ac.uk/disability/apply
support needs should be Services to discuss their needs. Applications are and
identified and assessed in an monitored and both department and applicant are http://www.ucl.ac.uk/disability/resources/staff/admi
effective and timely way, taking contacted at an early stage if significant support needs are ssion/
into account the applicant's indicated. Invitations to interview/Open Days ask
views. applicants if they have specific needs. Graduate
application form has question about disability
corresponding to information sought by UCAS.
(7) The arrangements for Yes Enrolment and registration take needs of disabled
enrolment, registration and students into account by offering either assistance or
induction of new entrants alternative means of enrolment where necessary.
should accommodate the
needs of disabled students.
(8) Programme specifications Yes Proposals for new programmes of study (which include a „Institution of a Proposed New
should include no unnecessary programme specification) are sent to the Disability Co- Degree/Diploma/Certificate or New Programme
barriers to access by disabled ordinator for advice. Components - General Policy and Guidelines‟
people. http://www.intranet.ucl.ac.uk/staffandstudent/refere
nce/acman/PartI/I2.html
(9) Academic support services Yes UCL Library has a member of staff with responsibility for Information can be found at
and guidance should be development of services for disabled users. A range of http://www.ucl.ac.uk/Library/disabil.shtml
accessible and appropriate to appropriate services are on offer and information is
the needs of disabled students. produced in leaflet form and on the UCL website.
Information Systems produces information about
accessibility of the student computer suites and Information can be found at
accessibility options available on personal computers, and http://www.ucl.ac.uk/is/clusters/specialneeds.htm
has a member of staff trained in assistive software who
can support and train students.
22
(10) The delivery of Yes Staff are encouraged to take the needs of disabled Information can be found at
programmes should take into students into account and make adjustments to delivery if http://www.ucl.ac.uk/disability/resources/staff/teach
account the needs of disabled necessary. Information about good practice (and legal ing-learning/
people or, where appropriate, duties) can be found on the Disability‟s Services web-page
be adapted to accommodate and is included on the UCL Teaching and Learning Information can be found at
their individual requirements. website. http://www.ucl.ac.uk/teaching-learning
(11) Institutions should ensure Yes Staff are encouraged to take the needs of disabled
that, wherever possible, students into account in the arrangements of field trips
disabled students have access and placements. The Study Abroad Office provides
to academic and vocational specific guidance for disabled students.
placements including field trips
and study abroad
(12) Disabled research Yes Research students are included in all mailings to students
students should receive the from Disability Services. Information for staff on taught
support and guidance courses applies equally to research supervisors.
necessary to secure equal
access to research
programmes
(13) Assessment and Yes Disabled students apply to the Examinations Section of Information can be found at
examination policies, practices the Registry for special examination arrangements. The http://www.ucl.ac.uk/disability/examinations/
and procedures should provide UCL Board of Examiners‟ Sub-Committee on Special
disabled students with the Assessment Arrangements considers applications from UCL Board of Examiners Sub-committee on
same opportunity as their disabled students and makes recommendations on policy, Special Assessment Arrangements.
peers to demonstrate the issues guidelines etc. For Terms of Reference, Constitution and
achievement of learning Membership:
outcomes http://www.ucl.ac.uk/staff/committees/examiners/le
arning-difficulties/
(14) Where studying is Yes The procedure for interruption takes account of this Information can be found at
interrupted as a direct result of precept. http://www.ucl.ac.uk/registry/current/stud-
a disability-related cause, this admin/interruption/
should not unjustifiably impede
a student's subsequent
academic progress
(15) Induction and other Yes Disability awareness training has been delivered to 5% of Information can be found at
relevant training programmes all staff, and half day sessions are part of the Staff http://www.ucl.ac.uk/hr/sdtu/
for all staff should include Development and Training Unit‟s programme. All new staff
disability awareness/equality must complete on-line diversity training which includes
and training in specific services disability awareness. The Disability Co-ordinator and
23
and support. Dyslexia Co-ordinator deliver training to departments on
request.
(16) Students with disabilities Yes In some instances (e.g. Student Counselling) a student Information can be found at
should have access to the full with mobility difficulties would be offered an alternative http://www.ucl.ac.uk/disability/services/ucl-
range of support services that venue to access the service. Information about access to services/
are available to their non- Careers Centre, Counselling Service, Dean of Students
disabled peers etc can be found at on the Disability Service‟s website.
(17) Institutions should ensure Yes Currently the permanent specialist staff members are:
that there are sufficient Disability Co-ordinator, Dyslexia Co-ordinator, Disability
designated members of staff Adviser, Disability Support Officer (mental health),
with appropriate skills and Disability Information Technology Support Officer. In
experience to provide addition there is a number of specialist support workers
specialist advice and support and administrative assistance.
to disabled applicants and
students, and to the staff who
work with them.
(18) Institutions should identify Yes The needs of individual students are identified through the
and seek to meet the particular monitoring of applications. A form asking about disability is
needs of individual disabled sent to all new students. The number of tutors for students
students with dyslexia has been increased to meet the level of
need. Support service for students needing note-takers
etc and support network of qualified mentors for students
with Asperger Syndrome and with mental health difficulties
have also been developed.
(19) Internal communications Yes Systems to ensure this are in place and subject to regular
systems should ensure that review.
appropriate staff receive
information about the particular
needs of disabled students in a
clear and timely way
(20) Institutions should have a Yes Information can be found at
clearly defined policy on the http://www.ucl.ac.uk/disability/specific-
confidentiality and disclosure disabilities/disclosure/
of information relating to a
person's disabilities that is
communicated to applicants,
students and staff
24
(21) Institutions should ensure Yes Information is currently on the UCL website and will be Information can be found at
that information about all produced in other accessible formats on request to http://www.ucl.ac.uk/current-students/rights/
complaints and appeals Disability Services.
policies and procedures is
available in accessible formats
and communicated to students
Complaints arising directly or indirectly from a student's Information can be found at:
(22) Institutions should have in Yes disability are dealt with under the UCL Complaints http://www.intranet.ucl.ac.uk/staffandstudent/refere
place policies and procedures procedure. nce/acman/PartC/C8
to deal with complaints arising
directly or indirectly from a
student's disability.
(23) Institutional information Yes Information is collected by the Registry and monitored by
systems should monitor the relevant committees (Disability Committee, Committee for
applications, admissions, Equal Opportunities, Student Welfare Co-ordinating
academic progress and nature Committee).
of impairment of disabled
students.
(24) Institutions should operate Yes The Disability Committee has responsibility to monitor the Disability Committee.
systems to monitor the effectiveness and suitability of provision. Monitoring is For Terms of Reference, Constitution and
effectiveness of provision for carried out by Disability Service in form of questionnaires Membership:
students with disabilities, and regular requests for student feedback. http://www.ucl.ac.uk/staff/committees/disability-
evaluate progress and identify committee/
opportunities for enhancement.
Note:
It should be noted that since Section 3 of the Code was published in 1999, the Disability Discrimination Act (1995) has been amended by the Special Educational
Needs and Disability Act (DDA Part 4). As a consequence the precepts can be seen as indicators of UCL‟s legal duties.
25
Section of the Code: Section 4: External Examining
Responsible officer(s)/committee(s): Professor Vince Emery, Chair of the UCL Board of Examiners (UCLBE); Ms Jane Cleeve, Secretary to the UCL Board
of Examiners (UCLBE)
Precept Does UCL Additional Comments Relevant UCL Document(s)/Information
Practice
Address the
Precept
(Yes/No)
(1) An institution should ask Yes The External Examiner Report Form includes all of these „Regulation for Boards of Examiners of Taught
its external examiners, in their issues. programmes‟ (the „Pink Book‟).
expert judgement, to report http://www.ucl.ac.uk/registry/a-z/
on: External examiners are sent a copy of the „Regulation for
Boards of Examiners of Taught programmes‟ (the „Pink External examiners report form
(i) whether the academic Book‟), normally with their letter of appointment and external
standards set for its awards, examiner report forms
or part thereof, are
appropriate;
(ii) the extent to which its
assessment processes are
rigorous, ensure equity of
treatment for students and
have been fairly conducted
within institutional regulations
and guidance;
(iii) the standards of student
performance in the
programmes or parts of
programmes which they have
been appointed to examine;
(iv) where appropriate, the
comparability of the standards
and student achievements
with those in some other
higher education institutions;
(v) good practice they have
identified.
(2) Institutions should state Yes „Regulation for Boards of Examiners of Taught
clearly and communicate to programmes‟ (the „Pink Book‟).
26
all concerned the various http://www.ucl.ac.uk/registry/ucl-staff/pink-book/
roles, powers and
responsibilities assigned to
their external examiners,
including the extent of their
authority in
examination/assessment
boards.
(3) Prior to the confirmation of Yes Pass lists are signed by the Chairs of Boards of Examiners „Regulation for Boards of Examiners of Taught
mark lists, pass lists or similar and External Examiners, and ratified by the Chair of UCL programmes‟ (the „Pink Book‟).
documents, institutions will Board of Examiners (UCLBE). http://www.ucl.ac.uk/registry/ucl-staff/pink-book/
expect external examiners to
endorse the outcomes of the
assessment(s) they have
been appointed to scrutinise.
(4) Institutions will make Yes The Chair of the UCLBE takes action on behalf of the Board „Regulation for Boards of Examiners of Taught
every effort to ensure that to approve external examiners. programmes‟ (the „Pink Book‟).
their external examiners are http://www.ucl.ac.uk/registry/ucl-staff/pink-book/
competent to undertake the
responsibilities defined in
their contract.
(5) Institutions should define Yes „Regulation for Boards of Examiners of Taught
explicit policies and programmes‟ (the „Pink Book‟).
regulations governing the http://www.ucl.ac.uk/registry/ucl-staff/pink-book/
nomination and appointment
of external examiners, and
premature termination of the
contract by either party.
(6) Institutional procedures Yes There is Faculty and Institutional level scrutiny and any „Regulation for Boards of Examiners of Taught
should ensure that potential issues are raised with the Chair of the UCLBE programmes‟ (the „Pink Book‟).
conflicts of interest are http://www.ucl.ac.uk/registry/a-z/
identified and resolved prior
to the appointment of external Letter of appointment to external examiners
examiners.
(7) Institutions should ensure Yes External examiners are provided with the „Regulation for „Regulation for Boards of Examiners of Taught
that, once appointed, external Boards of Examiners of Taught programmes‟ (the „Pink programmes‟ (the „Pink Book‟).
examiners are provided with Book‟), as well as report forms. Programme specifications http://www.ucl.ac.uk/registry/ucl-staff/pink-book/
sufficient information and are also available to external examiners, together with other
support to enable them to information provided by Departments
carry out their responsibilities
effectively. Specifically,
external examiners must be
properly prepared by the
recruiting institution to ensure
27
they understand and can fulfil
their responsibilities.
(8) Institutions should state Yes Letter of appointment at
clearly, and communicate to http://www.ucl.ac.uk/registry/a-z/
all concerned, the
programmes and awards, or
parts of programmes, to
which each external examiner
is appointed.
(9) Institutions will wish to Yes „Regulation for Boards of Examiners of Taught
agree with their external programmes‟ (the „Pink Book‟).
examiners the evidence each http://www.ucl.ac.uk/registry/ucl-staff/pink-book/
considers necessary to
ensure the effective discharge
of external examining
responsibilities, and will
provide them with a range of
relevant information.
(10) Institutions should Yes „Regulation for Boards of Examiners of Taught
require external examiners to programmes‟ (the „Pink Book‟).
submit at agreed times a http://www.ucl.ac.uk/registry/ucl-staff/pink-book/
written report that provides
comments and judgements External examiners report form
on the assessment process
and the standards of student
attainment.
(11) Institutions should Yes UCL Board of Examiners has reviewed the form in the last External examiners report form
indicate the required form and three years and will continue to review it from time to time
coverage of external
examiners' reports.
(12) Institutions should ask Yes Examiners are requested to send their reports directly to the
external examiners to send Director of Student Administration whose Department has
their reports to the head of been designated by UCL to scrutinise and process the
the institution, or named reports and co-ordinate the distribution of the information
person(s) designated by the therein at departmental, faculty and institutional level.
head of the institution to
exercise responsibility for the
handling of these reports.
28
Institutions should ensure that
the reports are considered
within the institution at both
subject and institutional
levels.
(13) Full and serious Yes External examiners are considered in detail at
consideration should be given departmental/programme level. A report is made to the
by the institution to comments Faculty Board of Examiners. More serious or wide-ranging
and recommendations issues are considered in detail by the UCLBE and a report
contained within external made to the Academic Committee
examiners' reports, and the
outcomes of the
consideration, including
actions taken, should be
formally recorded.
(14) Institutions should Yes Chairs of Boards of Examiners are required to respond to
ensure that external external examiners on issues which they have raised in
examiners are, within a their reports. UCL Board of Examiners considers more
reasonable time, provided serious issues and responds to the external examiner
with a considered response to through the Faculty/Departmental/programme Chairs of
their comments and Boards
recommendations, including
information on any actions
taken by the institution.
29
Section of the Code: Section 5: Academic Appeals and Student Complaints on Academic Matters
Responsible officer(s)/committee(s): Mr Christopher Hallas, Academic Registrar, Mr David Ashton, Director of Student Administration, Mr Andrew Cooper
Operations and Academic Planning Manager, Academic Services.
Precept Does UCL Additional Comments Relevant UCL Document(s)/Information
Practice
Address the
Precept
(Yes/No)
(1) Institutions have fair, Yes Student Grievance Procedure (Academic Appeals) Academic Committee, GEESC and UEESC
effective and timely procedures For Terms of Reference, Constitution and
for handling students' Responsibility of Academic Committee, with Graduate Membership:
complaints and academic Education Executive Sub-Committee (GEESC) and http://www.ucl.ac.uk/staff/committees/academic-
appeals. Undergraduate Education Executive Sub-Committee committee/
(UEESC).
Student Grievance Procedure
http://www.ucl.ac.uk/academic-manual/part-k/K10
Centralised Complaints Procedure (Student Complaints on
Academic Matters) Centralised Complaints Procedure:
http://www.ucl.ac.uk/academic-manual/part-c/c18
Responsibility of UCL Complaints Officer (appointed by the
Vice-Provost (Administration), with a Complaints Panel made
up of nominated Complaints Liaison Officers representing
defined constitutions of UCL, reporting on an annual basis to
UCL Council. The Centralised Complaints Procedure covers a
wider set of issues than just those defined in paragraph 16 of
the Code of Practice.
(2) Institutions' complaints and Yes Student Grievance Procedure Academic Committee
appeals procedures are For Terms of Reference, Constitution and
approved and overseen at the UCL‟s procedures are ratified by Academic Committee, Membership:
highest level. Academic Board and Council and form part of the Academic http://www.ucl.ac.uk/staff/committees/academic-
Manual. committee/
Chairs of the Panels are either the Head of the Graduate Academic Board
School and Chair of GEESC, or the Dean of Students For Terms of Reference, Constitution and
(Academic) and Chair of UEESC, or their deputies. Reports Membership:
are made to these committees from time to time. https://www.ucl.ac.uk/staff/committees/academic-
board/
Council
For Terms of Reference, Constitution and
Membership
http://www.ucl.ac.uk/staff/committees/council/
30
Academic Manual
http://www.ucl.ac.uk/academic-manual/
Centralised Complaints Procedure
The procedure is approved by UCL Council and forms part of
the Academic Manual [Part C: Governance and Management].
(3) Institutions ensure that Yes Student Grievance Procedure
those studying at all levels
have the opportunity to raise The procedure allows for informal discussion within the
matters of concern without risk academic department in the first instance. It also points
of disadvantage. students to sources of advice, the UCL Union and the Dean of
Students.
Centralised Complaints Procedure
The procedure encourages and requires informal discussion
with either the person who has caused the complaint or
another appropriate person within the area of UCL where the
complaint has arisen. Students are advised alternatively to
consult their tutor, the Faculty Tutor, the Senior Tutor and/or
the Dean of Students, or the UCL Union Rights and Advice
Centre.
(4) Institutions make publicly Yes Student Grievance Procedure Student Grievance Procedure:
available easily http://www.ucl.ac.uk/current-
comprehensible information on Information on this is part of the Student Handbook Online. students/guidelines/your_rights/grievance
their complaints and appeals
procedures. Centralised Complaints Procedure
Centralised Complaints Procedure
Information on this forms part of the Student Handbook http://www.ucl.ac.uk/current-
Online. There is a link from this webpage to the Centralised students/guidelines/your_rights/complaints
Complaints Procedure itself in the Academic Manual.
(5) Clear design of institutions' Yes UCL‟s procedures are implemented as expeditiously as is
complaints and appeals practicable. They are regularly reviewed to make them as
procedures enables them to be straightforward, unambiguous and comprehensive as possible.
conducted in a timely, fair and Informal resolution is always an option, and all procedures
reasonable manner, and advise that efforts should be made to resolve the issue
having regard to any informally and with the individuals and in the department
applicable law. concerned.
31
(6) Institutions ensure that Yes Any actions are followed up as expeditiously as is practicable.
appropriate action is taken
following a complaint or an
appeal.
(7) Institutions satisfy Yes UCL meets this precept through published information about Information on the UCL Registry can be found at
themselves that appropriate sources of advice in Registry, from the Dean of Students‟ http://www.ucl.ac.uk/registry/
guidance and support is office, the Advisers to Women Students and UCL Union‟s
available for persons making a Rights and Advice Centre. Information on the Dean of Students‟ office can be
complaint or an appeal, found at
including those taking http://www.ucl.ac.uk/dean-of-students/
advantage of learning
opportunities provided away Information on the UCL Union‟s Rights and Advice
from institutions and/or through Centre can be found at:
flexible and distributed http://www.uclunion.org/get-advice/
learning.
(8) Institutions make provision Yes Student Grievance Procedure
in their procedures for those
making a complaint or an UCL‟s procedures provide for this, but at the initial stages of
appeal to be accompanied at the procedures the role of the appellant‟s “friend” is normally
any stage, including formal restricted to UCL staff or students.
hearings.
Centralised Complaints Procedure
The procedure provides for the appellant to be accompanied
by a „friend‟ whose role should be to provide moral support
and to see that the hearing is conducted in a fair and
appropriate manner. There is no restriction as to the status of
the „friend‟ given that the procedure is applicable generally to
anyone with a complaint of their experience of UCL.
(9) Institutions have effective Yes The procedures are regularly reviewed to make them as
arrangements to monitor, straightforward, unambiguous and comprehensive as possible.
evaluate and improve the
effectiveness of their
complaints and appeals
procedures and to reflect on
their outcomes for
enhancement purposes.
(10) Institutions ensure that Yes Support for students is provided by the Dean of Students
suitable briefing and support is and/or UCL Union.
provided for all staff and
students involved in handling UCL ensures that there is sufficient expertise in the
or supporting complaints and membership of the panels so that staff who are less familiar
appeals. with the workings of panels can learn on the job.
32
Section of the Code: Section 6: Assessment of Students
Responsible officer(s)/committee(s): Professor Vince Emery, Chair of the UCL Board of Examiners (UCLBE); Ms Jane Cleeve, Secretary to the UCL Board
of Examiners (UCLBE)
Precept Does UCL Additional Comments Relevant UCL Document(s)/Information
Practice
Address the
Precept
(Yes/No)
(1) As bodies responsible for Yes Individual Boards of Examiners oversee the assessment of Terms of reference for PCASG and its parent
academic standards, of awards courses/modules within a degree framework. Assessment
made in their name, institutions commensurate with learning is included in new course executive committee PPDExSCo (can be found at:
have effective procedures for: proposals via Undergraduate Programme Components
(UPCs) and Graduate Programme Components (GPCs) and
(i) designing, approving, modifications to assessment via a Programme Amendment (http://www.ucl.ac.uk/registry/ucl-staff/programme-
monitoring and reviewing the Questionnaire. ULCBE and the programme and course forms/)
assessment strategies for approval steering group (PCASG) have oversight of the
programmes and awards; operation of these two areas (assessment and UCLBE terms of reference are located at::
initiation/modification of courses/ programmes). https://www.ucl.ac.uk/staff/committees/examiners/te
(ii) implementing rigorous rms/
assessment policies and
practices that ensure the In addition, The Gold Book - Guidelines for Good
standard for each award and Practice (http://ucl.ac.uk/staff/resources/the-gold-
award element is set and book/) is pertinent to this precept.
maintained at the appropriate
level, and that student An overview of Quality Management and
performance is properly judged Enhancement at UCL is available at:
against this;
http://www.ucl.ac.uk/academic-services/quality-
iii) evaluating how academic management/
standards are maintained
through assessment practice
that also encourages effective
learning.
(2) Institutions publicise and Yes Individual programme web sites and literature for students Departmental/ Programme web sites. A summary of
implement principles and enrolled on specific courses/programmes are the major provision to students can be found at:
procedures for, and processes vehicle by which individual students will understand (http://www.ucl.ac.uk/current-
of, assessment that are Institutional and local principles and procedures. students/rights/provision/)
explicit, valid and reliable.
Programme Specification Templates for all
33
programmes are published on Departmental web
pages
(3) Institutions encourage Yes UCLBE promotes this aspect together with innovations in Terms of reference for UCLBE can be found at:
assessment practice that assessment practice by Executive Sub-Committee on https://www.ucl.ac.uk/staff/committees/examiners/te
promotes effective learning. Innovations in Teaching Learning and Assessment rms/
(ESCILTA).
Terms of reference for ESCILTA can be found at:
https://www.ucl.ac.uk/staff/committees/academic-
committee/innovations-tla/terms/
Terms of reference for Academic Committee can be
found at:
https://www.ucl.ac.uk/staff/committees/academic-
committee/terms/
(4) Institutions publicise and Yes All members of BoEs are approved by the relevant Faculty „Regulation for Boards of Examiners of Taught
implement effective, clear and Dean or his/her representative. All External Examiners are programmes‟ (the „Pink Book‟).
consistent policies for the approved via Department, Faculty and ultimately by the http://www.ucl.ac.uk/registry/ucl-staff/pink-book/
membership, procedures, chair of UCLBE. Guidelines for operation and appointment
powers and accountability of are explicitly stated in the „Regulation for Boards of
assessment panels and boards Examiners of Taught programmes‟ (the „Pink Book‟).
of examiners.
(5) Institutions ensure that Yes All assessment in unseen examinations is performed in an Overseen by the UCLBE. For terms of reference
assessment is conducted with anonymous fashion. UCL has introduced a system of see (1) above.
rigour, probity and fairness and comprehensive moderation whereby work will be marked by In addition see (http://ucl.ac.uk/staff/resources/the-
with due regard for security. a single examiner and a moderator will be used to confirm gold-book/)
that the mark allocated is commensurate with the quality of
the learning exhibited by the student.
(6) Institutions ensure that the Yes Individual Boards of Examiners oversee the assessment of Terms of reference PCASG and its parent executive
amount and timing of courses/modules within a degree framework. Assessment
assessment enables effective commensurate with learning is included in new course committee PPDExSCo can be found at:
and appropriate measurement proposals via UPCs and GPCs and modifications to
of students' achievement of assessment via a Programme Amendment Questionnaire.
(http://www.ucl.ac.uk/registry/ucl-staff/programme-
intended learning outcomes. ULCBE and the programme and course approval steering
forms/)
group (PCASG) have oversight of the operation of these two
areas (assessment and initiation/modification of courses/
programmes).
(7) Institutions have Yes All assessment in unseen examinations is performed in an Overseen by the UCLBE. For terms of reference
transparent and fair anonymous fashion. UCL has introduced a system of see (1) above.
mechanisms for marking and comprehensive moderation whereby work will be marked by In addition, Registry newsletters are produced
for moderating marks. a single examiner and a moderator will be used to confirm detailing changes to assessment modalities i.e.
that the mark allocated is commensurate with the quality of pass mark, the move to moderation etc. and
the learning exhibited by the student. distributed to all departments, exam liaison officers
and chairs of BoEs
The UCL Union magazine will also feature articles
34
on assessment changes
(8) Institutions publicise and Yes Individual Programmes include such data in their web pages Individual Departmental web sites and student
implement clear rules and and in student handbooks. At an Undergraduate level the handbooks. A summary of provision to students can
regulations for progressing Harmonised Scheme for the Award of Honours which was be found at:
from one stage of a introduced in the 2005/06 session has a number of http://www.ucl.ac.uk/current-
programme to another and for progression rules and qualifying award precepts built in to its students/rights/provision/
qualifying for an award. operation. The student information system (Portico) now
generates advice data for BoEs with respect to a rules PORTICO access is available at:
based classification for final awards and progression. (https://evision.ucl.ac.uk/urd/sits.urd/run/siw_lgn)
(9) Institutions provide Yes All in-course assessment exercises in UCL and other Individual Departmental web-sites and student
appropriate and timely assessment outside of unseen examinations provide handbooks. A summary of provision to students
feedback to students on summaries of feedback to students to facilitate improvement can be found at:
assessed work in a way that and to promote learning. At present UCL has no overarching http://www.ucl.ac.uk/currentstudents/rights/provision
promotes learning and service standard in the timeliness of student feedback but in /
facilitates improvement but the majority of cases feedback is appropriately timely. This and responsibilities of staff at:
does not increase the burden area also features in the rolling programme of Internal (http://ucl.ac.uk/staff/resources/the-gold-book/)
of assessment. Quality Reviews which occur every 5 years and also
features in student questionnaires relating to their
experience of the academic and pastoral support for their
learning.
Yes All members of BoEs are approved by the relevant Faculty „Regulation for Boards of Examiners of Taught
(10) Institutions ensure that Dean or his/her representative. All External Examiners are programmes‟ (the „Pink Book‟).
everyone involved in the approved via Department, Faculty and ultimately by the http://www.ucl.ac.uk/registry/ucl-staff/pink-book/
assessment of students is chair of UCLBE. Guidelines for operation and appointment
competent to undertake their are explicitly stated in the „Regulation for Boards of
roles and responsibilities. Examiners of Taught programmes‟ (the „Pink Book‟).
(11) The languages used in Yes This issue arises predominantly in the Language courses Regulation for Boards of Examiners of Taught
teaching and assessment are offered within UCL. The use of appropriate External programmes‟ (the „Pink Book‟).
normally the same. If, for any Examiners, together with their reports, ensures quality and http://www.ucl.ac.uk/registry/ucl-staff/pink-book/
reason, this is not possible, standards. Faculty BoEs provide summary statements of Terms of reference and operation of Faculty BoEs
institutions ensure that their External Examiners‟ comments and those where Institutional are stipulated in the gold book
academic standards are not action is required are discussed at UCLBE and Academic (http://ucl.ac.uk/staff/resources/the-gold-book/) and
consequently put at risk. Committee. the UCL Academic Manual
(http://www.intranet.ucl.ac.uk/staffandstudent/refere
nce/acman/)
(12) Institutions provide clear Yes Individual Programmes/Departments and in some cases Departmental specific web-sites for information.
information to staff and Faculties (e.g. for the MBBS programme) will take the lead
students about specific in dissemination of information relating to the specific
assessment outcomes or other assessment outcomes needed to fulfil the requirements of
criteria that must be met to PSRBs. The Quality Management and Enhancement
fulfil the requirements of Committee (QMEC) also takes a lead in facilitating external
PSRBs. reviews from PSRBs. External Examiners are also aware of
the requirements of the PSRBs
(13) Institutions review and Yes Assessment Regulations are considered at Academic Please see (3) above for Terms of reference for AC
35
amend assessment regulations Committee, UCLBE and also at pertinent executive
periodically, as appropriate, to subcommittees of AC dealing with undergraduate (the Terms of reference for subcommittees of AC can be
assure themselves that the Undergraduate Education Executive sub-Committee found below:
regulations remain fit for (UEESC) and graduate (the Graduate Education Executive
purpose. sub-Committee GEESC) matters. Annual monitoring Graduate Education Executive Sub-Committee
coupled with 5-year Internal Quality Review also play https://www.ucl.ac.uk/staff/committees/academic-
important roles in reviewing and amendment of assessment. committee/grad-academ/terms/
ESCILTA
Please see (3) above
Sub-Committee on Probation
https://www.ucl.ac.uk/staff/committees/academic-
committee/probation/terms/
PPDExSCo
https://www.ucl.ac.uk/staff/committees/academic-
committee/prog-dev/terms/
Teaching Equipment Executive Sub-Committee
https://www.ucl.ac.uk/staff/committees/academic-
committee/teaching-equipment/terms/
Teaching Spaces Executive Sub-Committee
https://www.ucl.ac.uk/staff/committees/academic-
committee/teaching-spaces/
Undergraduate Education Executive Sub-
Committee
https://www.ucl.ac.uk/staff/committees/academic-
committee/undergrad-academ/
(14) Institutions encourage Yes Students are informed of the need to provide appropriate Departmental web-sites and course/programme
students to adopt good quality of assessed work via student handbooks. Deadlines specific literature.
academic conduct in respect of for receipt of work are publicised as are penalties for not
assessment and seek to reaching the deadlines for submission. Students are
ensure they are aware of their encouraged to understand that assessment and feedback
responsibilities. from their tutors/teachers is an essential mechanism by
which they can understand their academic performance and
seek ways in which to maximise their academic potential
and achievement.
(15) Institutions ensure that Yes These activities are overseen by individual Programme (http://ucl.ac.uk/staff/resources/the-gold-book/) and
assessment decisions are BoEs, which also have a faculty representative present, and the UCL Academic Manual
recorded and documented by the Faculty BoE and ultimately UCLBE and Academic (http://www.intranet.ucl.ac.uk/staffandstudent/refere
accurately and systematically Committee. nce/acman/)
and that the decisions of
relevant assessment panels
36
and examination boards are „Regulation for Boards of Examiners of Taught
communicated as quickly as programmes‟ (the „Pink Book‟).
possible. http://www.ucl.ac.uk/registry/ucl-staff/pink-book/
PORTICO access is available at:
(https://evision.ucl.ac.uk/urd/sits.urd/run/siw_lgn)
37
Section of the Code: Section 7: Programme Approval, Monitoring and Review
Responsible officer(s)/committee(s): Ms Sandra Hinton, Senior Quality Assurance Officer, Academic Services: Secretary to QMEC
Precept Does UCL Additional Comments Relevant UCL Document(s)/Information
Practice
Address the
Precept
(Yes/No)
Institutions ensure that their Yes Under its terms of reference, UCL‟s Academic AC Terms of Reference, see:
responsibilities for standards Committee (AC) is responsible for determining, https://ucl.ac.uk/staff/committees/academic-
and quality are discharged developing and maintaining an overview of UCL policies committee/terms/
effectively through their pertaining to the definition, maintenance and
procedures for enhancement of academic standards.
The design of programmes
The approval of Programme design and approval is the responsibility of PPDExSCo.
programmes Academic Committee‟s Programme Planning and For Terms of Reference, see:
The monitoring and review Development Executive Sub-Committee (PPDExSCo) https://ucl.ac.uk/staff/committees/academic-
of programmes and its Programme and Course Approval Steering committee/prog-dev/terms/
Group (PCASG). A Programme Information
Questionnaire (PIQ) must be completed for all new
programmes. The PIQ contains questions on academic
standards, including the mapping of programmes to the
FHEQ and relevant Subject Benchmark Statements.
Programme monitoring and review is the joint
responsibility of PPDExSCo (programme design,
approval and review) and QMEC (programme
monitoring and review). Both Committees report to AC.
PPDExSCo‟s terms of reference include, inter alia
To keep under continuous review, in
consultation with PCASG, procedures for the
approval, amendment, review, and withdrawal
of programmes of study (and the constituent
courses of such programmes).
38
QMEC‟s terms of reference include, inter alia QMEC
For Terms of Reference, see:
To be responsible for the review and https://ucl.ac.uk/staff/committees/quality-
development of UCL's processes for Annual management/terms/
Monitoring by departments and faculties
through: (i) receipt of annual summary reports
from faculties on issues arising from the
faculties' review of the Annual Monitoring
Reports prepared by their constituent
departments; (ii) considering any generic
quality management and enhancement issues
or themes arising from the faculties' summary
reports, and advising the Academic Committee
thereon;
Full details of the AM process are contained in the
Guidelines on the Conduct of Annual Monitoring at:
UCL has in place a system of Annual Monitoring (AM).
See also precept (7) below.
The Guidelines for the Conduct of Annual Monitoring
http://www.intranet.ucl.ac.uk/staffandstudent/referenc
e/acman/PartL/index.html
and Annual Monitoring at UCL at:
http://www.intranet.ucl.ac.uk/staffandstudent/referenc
e/acman/PartL/L6.htm
Information on AM is also available via the Academic
Services website. Please see:
http://www.ucl.ac.uk/academic-services/annual-
1
monitoring/
(2) Institutions ensure that the Yes In relation to programme approval, Academic Academic Committee.
overriding responsibility of the Committee operates under delegated authority from For Terms of Reference, Constitution and
academic authority (e.g. UCL Council. Membership:
senate or academic board) to https://ucl.ac.uk/staff/committees/academic-
set, maintain and assure committee/
standards is respected and
that any delegation of power
by the academic authority to
approve or review
1
You can also contact Sandra Hinton [Senior Quality Assurance Officer, Academic Services – telephone 0207 679 8590/internal extension 28590 – email
s.hinton@ucl.ac.uk ] or Jason Clarke (Deputy Director, Academic Services, - telephone 0207 679 8594/internal extension 28594– email jason.clarke@ucl.ac.uk ].
39
programmes is properly
defined and exercised.
(3) Institutions make use of Yes Procedures for programme approval involve the „General Policy and Guidelines‟, Document I2,
external participation at key submission of relevant documentation to an external Academic Manual
stages for the approval and scrutineer for review and comment. http://www.intranet.ucl.ac.uk/staffandstudent/referenc
review of programmes, as e/acman/PartI/I2.html
independence and objectivity
are essential to provide
confidence that the standards UCL‟s procedure for the periodic review of programmes „Guidelines for the Conduct of Augmented Annual
and quality of the programmes is known as „Augmented Annual Monitoring‟ (AAM). Monitoring‟, Document L9, Academic Manual
are appropriate. AAM, which is conducted every fifth year, will sum up
developments in UCL taught programmes by drawing http://www.ucl.ac.uk/academic-manual/part-l/l9
on the evidence provided by the four previous Annual
Monitoring Reports (AMRs) and necessitates the
involvement of a person external to UCL.
(4) Approval, monitoring and Yes Information on policies and procedures relating to „Institution of a Proposed New
review processes are clearly programme approval are included in the Academic Degree/Diploma/Certificate or New Programme
described and communicated Manual and included on the Registry website. Components: General Policy and Guidelines‟,
to those who are involved with Document I2, Academic Manual
them. When proposing a new programme or the introduction http://www.intranet.ucl.ac.uk/staffandstudent/referenc
of a new route or distance learning version of an e/acman/PartI/I2.html
existing programme, either an electronic PIQ
(Programme Institution Questionnaire) or PAQ
(Programme Amendment Questionnaire) or an online http://www.ucl.ac.uk/registry/ucl-staff/programme-
form called the Unified Programme Record can be forms/
used.
The Unified Programme Record (UPR is an on-line
form that is an alternative to the Programme
Institution Questionnaire (PIQ). Access to a UPR for
proposed undergraduate and graduate programmes
is granted by Faculty Tutors and/or Faculty Graduate
Tutors. Guidance notes (Word format) and a flowchart
(PDF format) are available here for the new
programme approval process using UPR.
Annual Monitoring – Academic Manual Document L6:
http://www.intranet.ucl.ac.uk/staffandstudent/referenc
e/acman/PartL/L6.htm
UCL has in place a system of Annual Monitoring (AM).
See also precept (7) below.
„Guidelines for the Conduct of Augmented Annual
Monitoring‟, Document L9, Academic Manual
40
UCL‟s procedure for the periodic review of programmes http://www.ucl.ac.uk/academic-manual/part-l/l9
is known as „Augmented Annual Monitoring‟ (AAM).
(5) Institutions publish, or Yes These are published in the Academic Manual at „Institution of a Proposed New
make available, the principles Document I2 Degree/Diploma/Certificate or New Programme
to be considered when Components: General Policy and Guidelines‟,
programmes are designed and Document I2, Academic Manual
developed, the fulfilment of http://www.intranet.ucl.ac.uk/staffandstudent/referenc
which will be tested at the e/acman/PartI/I2.html
approval stage.
(6) Institutions ensure that Yes Decisions to approve proposals for new programmes „Institution of a Proposed New
programme approval decisions are formally taken by PPDExSCo on the Degree/Diploma/Certificate or New Programme
are informed by full recommendation of, and following scrutiny by, PCASG. Components: General Policy and Guidelines‟,
consideration of academic Document I2, Academic Manual
standards and of the All proposals for new programmes must be submitted http://www.intranet.ucl.ac.uk/staffandstudent/referenc
appropriateness of the to, and approved by, the following key officers before e/acman/PartI/I2.html
learning opportunities which submission to PCASG in order to ensure that the
will be offered to students, and preparation of the business plan, learning resources
that: and other key issues have been addressed
satisfactorily: Director of Planning and Management
the final decision to approve Accounts; Director of Information Systems; Director of
a programme is taken by the Library Services; Disability Co-ordinator.
academic authority, or a body
acting on its behalf that is The programme approval process involves scrutiny at
independent of the academic departmental, faculty and institutional-level. All
department, or other unit that proposals for new programmes of study must be
offers the programme, and has approved by the Departmental Teaching Committee,
access to any necessary the Faculty Teaching Committee and then
specialist advice; PCASG/PPDExSCo.
there is a confirmation
process, which demonstrates
that a programme has fulfilled
any conditions set out during
the approval process and that
due consideration has been
given to any
recommendations.
(7) Institutions routinely Yes UCL has in place a system of Annual Monitoring (AM). Full details of the AM process are contained in the
monitor (in an agreed cycle) This AM process provides an opportunity for self- Guidelines on the Conduct of Annual Monitoring at:
the effectiveness of their evaluation, self-reflection and scrutiny at course unit,
programmes: programme, department, faculty and institutional levels. The Guidelines for the Conduct of Annual Monitoring
http://www.intranet.ucl.ac.uk/staffandstudent/referenc
to ensure that programmes The AM process involves the preparation of a e/acman/PartL/index.html
remain current and valid in departmental AMR, which includes information at both
41
light of developing knowledge course unit and programme level, with a commentary and Annual Monitoring at UCL at:
in the discipline, and practice by the Head of Department/Chair of the Departmental http://www.intranet.ucl.ac.uk/staffandstudent/referenc
in its application Teaching Committee (DTC). Departments then report e/acman/PartL/L6.htm
to evaluate the extent to upwards to Faculty and Institutional level.
which the intended learning Information on AM is also available via the Academic
outcomes are being attained Core requirements for the AM reports at each level Services website. Please see:
by students have been specified by Academic Committee (AC).
to evaluate the continuing http://www.ucl.ac.uk/academic-services/annual-
effectiveness of the curriculum monitoring/
and of assessment in relation
to the intended learning
outcomes
to ensure that
recommendations for
appropriate actions are
followed up to remedy any
identified shortcomings.
(8) Institutions periodically Yes UCL‟s procedure for the periodic review of programmes „Guidelines for the Conduct of Augmented Annual
undertake a broader review of is known as „Augmented Annual Monitoring‟ (AAM). Monitoring‟, Document L9, Academic Manual
the continuing validity and AAM, which is conducted every fifth year, will sum up
relevance of programmes developments in UCL taught programmes by drawing http://www.ucl.ac.uk/academic-manual/part-l/l9
offered. on the evidence provided by the four previous Annual
Monitoring Reports (AMRs) and necessitates the
involvement of a person external to UCL.
(9) In the event of a decision Yes Programmes for withdrawal are required to fill in a See notes on Programme Withdrawal, including PWQ
to discontinue a programme, Programme Withdrawal Questionnaire (PWQ). in PDF format at:
measures are taken to notify Faculties are asked to monitor whether there are any http://www.ucl.ac.uk/registry/ucl-staff/programme-
and protect the interests of implications for suspending or withdrawing forms/
students registered for, or programmes, for example, if any deferred offers have
accepted for admission to, the already been made. If any offers have been made, then
programme. the programme must be delivered.
In order for a programme to be withdrawn or suspended
from the appropriate UCAS handbook and
undergraduate/graduate prospectus in time, notice must
be given at least at least eighteen months ahead of the
withdrawal for an undergraduate programme or 12
months for a graduate programme.
(10)Institutions have a means Yes Joint responsibility of PPDExSCo (programme design,
of assessing the effectiveness approval and review) and QMEC (programme
of their programme design, monitoring and review). Both Committees keep under
approval, monitoring and review the effectiveness of relevant procedures for
review practices. programme design, approval, monitoring and review
and respond to any feedback received.
42
PPDExSCo‟s terms of reference include, inter alia PPDExSCo.
For Terms of Reference, see:
To keep under continuous review, in https://ucl.ac.uk/staff/committees/academic-
consultation with PCASG, procedures for the committee/prog-dev/terms/
approval, amendment, review, and withdrawal
of programmes of study (and the constituent
courses of such programmes).
QMEC‟s terms of reference include, inter alia QMEC
For Terms of Reference, see:
https://ucl.ac.uk/staff/committees/quality-
To be responsible for the review and
management/terms/
development of UCL's processes for Annual
Monitoring by departments and faculties
through: (i) receipt of annual summary reports
from faculties on issues arising from the
faculties' review of the Annual Monitoring
Reports prepared by their constituent
departments; (ii) considering any generic
quality management and enhancement issues
or themes arising from the faculties' summary
reports, and advising the Academic Committee
thereon;
PPDExSCo and QMEC each submit an annual
report to Academic Committee, which includes
a report on the work of its steering groups in the
preceding academic year and each Committee
reports to Academic Committee by submission
of its minutes.
43
Section of the Code: Section 8: Careers Education, Information and Guidance
QAA is currently consulting on draft proposals for the revision of Section 8. The new draft has been prepared with the help of representatives from higher education
institutions and a wide range of other interested parties. A Draft revised version is available:
http://www.qaa.ac.uk/academicinfrastructure/codeOfPractice/default.asp
This section will be updated as soon as the final revised version is published.
Responsible officer(s)/committee(s): Professor Mike Ewing, Dean of Students (Academic); Karen Barnard, Head of Careers Service
Precept Does UCL Additional Comments Relevant UCL Document(s)
Practice
Address the
Precept
(Yes/No)
(1) The institution should Yes UCL Careers Service website
have a clear, documented http://www.ucl.ac.uk/careers
and accessible policy for
career education, UCL Guidelines for Good Practice („Gold Book‟) in the Academic
information and guidance Manual
(CEIG), including http://www.ucl.ac.uk/staff/resources/the-gold-book/careers-advice/
statements of the
institution's objectives and 'Statement of Service' from The Careers Group, University of
of students' entitlements London
and responsibilities
'Statement of Service Summary' from UCL Careers Service
http://www.ucl.ac.uk/careers/what-we-do/statement.htm
(2) CEIG provision should Yes Client focused – feedback collected at events and
be impartial, client-focused, interactions with students as well as via an online 'Equal Opportunities Policy', Section A2, Academic Manual
confidential, collaborative, suggestion box http://www.intranet.ucl.ac.uk/staffandstudent/reference/acman/Par
accessible and in (http://www.ucl.ac.uk/careers/feedback) and physical tA/A2.html
accordance with the suggestion box in information room. All comments
institution's equal discussed at fortnightly staff meetings and fed into 'Statement of Service' from The Careers Group, University of
opportunities policy. „you said – we did‟ board London
http://www.ucl.ac.uk/careers/feedback/response.htm)
Collaborations with members of The Careers Group, 'Statement of Service Summary' from UCL Careers Service
University of London; all academic departments at http://www.ucl.ac.uk/careers/what-we-do/statement.htm
UCL via Department Careers Liaison Tutors and
collaboration with UCL Students Union (including the
Voluntary Services Unit), Graduate School, Alumni
Office, International Office, Centre for the
Advancement of Learning and Teaching (CALT),
SDTU and other UCL support departments.
(3) CEIG provision should Yes UCL Careers Service first attained the Matrix Matrix Standard
be subject to the Standard from the Guidance Accreditation Board in http://www.matrixstandard.com/
institution's quality 2004. Re-accreditation occurred in May 2007 and will
44
assurance procedures. take place every 3 years.
(4) The institution should Yes UCL Careers Service promotes and participates in 'Equal Opportunities Policy'
seek to identify and cater The Careers Group 'Reach' project. This industry http://www.intranet.ucl.ac.uk/staffandstudent/reference/acman/Par
for the special needs of mentoring scheme assists any student who feels they tA/A2.html
students who may be may be disadvantaged in the work place.
disadvantaged in the 'Statement of Service' from The Careers Group, University of
labour market. UCL Careers Service works closely with the UCL London
International Office, providing bespoke information
sessions for international students. 'Statement of Service Summary' from UCL Careers Service
http://www.ucl.ac.uk/careers/what-we-do/statement.htm
UCL Careers Service works with the UCL Disability
Service on matters relating to employability of The Careers Group online information for students with disabilities
students with disabilities. and international students
http://www.careers.lon.ac.uk/output/page69.asp
http://www.careers.lon.ac.uk/output/page269.asp
http://www.careers.lon.ac.uk/output/page306.asp
(5) The institution should Yes Each academic department appoints a Careers Careers Service programme of events
ensure that its CEIG Liaison Tutor (CLT) who acts as a referral point for http://www.ucl.ac.uk/careers/events/menu.htm
provision is designed to students and the Careers Service. The CLT and
prepare its students for a Careers Adviser for each department design a „Statement of Service‟ from The Careers Group, University of
successful transition to programme deemed suitable to the successful London
employment or further transition of students into employment.
study and for effective 'Statement of Service Summary' from UCL Careers Service
management of their The Careers Service has also begun a pilot scheme http://www.ucl.ac.uk/careers/what-we-do/statement.htm
career thereafter. of Student Careers Reps (SCRs) across a range of
departments. The SCRs work with the Careers GradClub
Service, informing them of events and services that http://www.gradclub.co.uk
their peers require.
Careers Service produces a range of materials
highlighting benefits of CEIG and student entitlement.
These are free to all students.
Annually, the Careers Service hosts a series of
interactive skill development workshops for students
presented by careers advisers and/or employers.
Topics include CV writing; applications; interviews;
negotiation skills; presentation skills etc. Bespoke
skill development workshops are run for
postgraduate students which also include topics such
as „Academic Career Planning‟ and „Planning Your
Career Beyond Academia‟.
The Careers Service hosts an extensive programme
45
of presentations by employers from a wide range of
occupational areas.
The Careers Service offers mock interviews run by
careers advisers (throughout the year) and
employers (spring term). Throughout the year,
practice aptitude tests (similar to those used by
recruiters in selection centres) are also run. Careers
advisers and employers (via the Careers Service)
also offer individual guidance on CV and application
writing.
All UCL students are eligible to join GradClub on
completing their course. This allows them to use the
Careers Service facilities and obtain careers advice
for a further 2 years after course completion.
(6) The institution should Yes The Careers Service reports bi-annually to the Careers Advisory Committee.
ensure that CEIG interests Careers Advisory Committee. The Head of the For Constitution, Terms of Reference and Membership:
are represented in Careers Service produces an annual report which is http://www.ucl.ac.uk/staff/committees/careers/index.shtml
appropriate internal submitted to Council via Academic Board. The
decision-making forums. interests of UCL are represented on The Careers Executive Sub-Committee on Innovations in Learning, Teaching
Group Careers Advisory Board by the Dean of and Assessment.
Students. The Head of Careers Service is a member For Constitution, Terms of Reference and Membership:
of the UCL‟s Executive Sub-Committee on http://www.ucl.ac.uk/staff/committees/academic-
Innovations in Learning, Teaching and Assessment, committee/innovations-tla/
the Key Skills Working Group, Global Citizenship and
Leadership Steering Group, Student Welfare Student Welfare Coordinating Committee.
Coordinating Committee, UCL & London For Constitution, Terms of Reference and Membership:
Communication Strategy Group and Academy http://www.ucl.ac.uk/staff/committees/student-welfare/
Outreach Working Group.
(7) CEIG should be Yes The Academic Manual (Gold Book) recommends UCL Guidelines for Good Practice („Gold Book‟) in the Academic
promoted internally, with good practice in the development of departmental Manual
mechanisms in place to careers education programmes. The Careers Service http://www.ucl.ac.uk/staff/resources/the-gold-book/careers-advice/
support and encourage carries out substantial collaborative work with
collaboration with academic departments, UCL Students Union
academic and other (including the Voluntary Services Unit), Graduate
appropriate departments School, Alumni Office, International Office, Centre for
for the benefit of students. the Advancement of Learning and Teaching (CALT),
SDTU and other UCL support departments.
(8) Students should be Yes The Careers Service carries out annual induction GradClub
provided with information sessions in academic departments for new students http://www.gradclub.co.uk
on the services available to and runs a series of guided tours of the Careers
46
them while registered at Service facilities in the autumn term.
the institution and those
which will continue to be The Careers Service participates in the Masters
available to them when student and PhD student inductions, run by the
they have left. Graduate School.
The Careers Service sends a number of publications
(either in hard copy or pdf format) to all penultimate-
year, final-year and postgraduate students. Various
e-mailings are sent to all undergraduate and/or post-
graduate students as appropriate. Departmental
Careers Liaison Tutors receive weekly emails from
the Careers Service about forthcoming events which
they are asked to distribute to their students.
All UCL students are eligible to join GradClub on
completing their course. This allows them to use the
Careers Service facilities and obtain careers advice
for a further 2 years after course completion.
(9) The institution should Yes Student prospectuses outline the careers pursued Careers Service programme of events
make clear in its by graduates from different subjects. http://www.ucl.ac.uk/careers/events/menu.htm
information to prospective
and present students how Careers Service participates in prospective student
the skills and knowledge events such as open days, summer schools and
acquired during study are departmental initiatives.
intended to be of use to
them in the development of The Careers Service's careers education programme
their careers. in academic departments is designed to fulfil this
purpose.
The Careers Service runs an extensive series of
employability skill development workshops (both
careers adviser-led and employer-led). Most are
open to all UCL students but some are aimed
particularly at PhD student skill development.
The Head of Careers Service is a member of the
UCL Key Skills Working Group and the UCL Global
Citizenship and Leadership Steering Group.
(10) The institution should Yes UCL Careers Service holds annual recruitment fairs, Information for students and employers on UCL Careers Service
promote close forums on niche employment sectors, skills website
collaboration between workshops presented by a wide range of employers, http://www.ucl.ac.uk/careers
employers and CEIG presentations by employers to staff and students, an
providers to maximise the annual reception for employers and academics and Information about The Careers Group events
47
benefits to both students continual visits for careers staff to and from the http://www.careers.lon.ac.uk
and employers. widest range of employers for labour market
information.
UCL Careers Service has a „Key Employers‟ Group
that meets every 6-9 months and provides a 2-way
information and feedback mechanism between UCL
and industry.
The Careers Group and UCL Careers Service
organise a wide range of courses for students to
inform them about working in different occupational
fields. The Careers Group also runs the largest
graduate recruitment fairs in the UK.
Information on UCL Careers Service website informs
recruiters of the various ways to promote themselves
to students on campus.
(11) The institution should Yes UCL Careers Service is a member of the Central AGR
ensure that its CEIG London 'Information, Advice and Guidance', the local http://www.agr.org.uk/
provision takes account of forum for issues in adult guidance; The Careers
developments in the Group is a member of the Association of Graduate AGCAS
employment market and Recruiters (AGR); The Careers Group and UCL http://www.agcas.org.uk/
work opportunities in the Careers Service are members of AGCAS and
community at large. HECSU. HECSU
http://www.hecsu.ac.uk/
Careers Service staff regularly carry out employer
visits as part of their ongoing professional
development and to enhance the knowledge base of
the Careers Service as a whole.
(12) The institution should Yes Regular meetings and correspondence between Careers Advisory Committee.
ensure that all members of careers advisers and Departmental Careers Liaison For Constitution, Terms of Reference and Membership:
its staff involved with CEIG Tutors. Each faculty is represented on the Careers http://www.ucl.ac.uk/staff/committees/careers/index.shtml
provision, including Advisory Committee to which the Careers Service
academic staff, have the reports twice per year. Matrix Standard
skills, knowledge and http://www.matrixstandard.com
training appropriate to the Careers Service staff receive training from The
role they are undertaking. Careers Group and external providers. A system of
Providers of CEIG services peer mentoring is also in place for all careers
should be required to advisers to ensure continuous quality improvement of
account formally and skills and knowledge.
regularly for the quality and
standards of their services The Head of the Careers Service carries out
with the objective of observations of all careers advisory staff on an
48
promoting continuous annual basis.
improvement.
All new Careers Service staff receive an extensive
needs-based induction on joining the department.
UCL Careers Service first attained the Matrix
Standard from the Guidance Accreditation Board in
2004. Re-accreditation occurred in May 2007 and will
take place every 3 years.
(13) Providers of CEIG Yes Careers Service reports twice per year to the UCL Careers Advisory Committee.
services should be Careers Advisory Committee. For Constitution, Terms of Reference and Membership:
required to account http://www.ucl.ac.uk/staff/committees/careers/index.shtml
formally and regularly for Careers Service annual report is submitted to Council
the quality and standards via Academic Board. Matrix Standard
of their services with the http://www.matrixstandard.com
objective of promoting Regular feedback collected at events and
continuous improvement. interactions with students as well as via an online
suggestion box
(http://www.ucl.ac.uk/careers/feedback) and physical
suggestion box in information room. All comments
discussed at fortnightly staff meetings and fed into
„you said – we did‟ board
http://www.ucl.ac.uk/careers/feedback/response.htm)
Seeking regular feedback from all client groups is a
requirement of the Matrix Standard.
(14) The institution should Yes The Careers Service collects the Destination of
ensure that data collected Leavers from Higher Education (DLHE) Survey on
by the institution on behalf of UCL and each department is provided with
graduate destinations its results for use with students. The Careers Service
informs its CEIG provision. uses the DLHE data widely in its information and
guidance to students and staff.
49
Section of the Code: Section 9: Work Based and Placement Learning
Responsible officer(s)/committee(s): Mr Mark Pickerill, Manager, International Office/Study Abroad Section
Precept Does UCL Additional Comments Relevant UCL Document(s)
Practice
Address the
Precept?
(Yes/No)
(1) Where work-based or Yes. A programme Institution Questionnaire (PIQ) is required Procedures and Forms for Programme and
placement learning is part of a for each programme. Scrutiny by the Programme Course Proposal, Amendment and Review
programme of study, awarding Development Executive Sub-Committee Programme and
institutions ensure that its Course Approval Steering Group provides the mechanism http://www.ucl.ac.uk/registry/ucl-staff/programme-
intended learning outcomes for meeting this precept. forms/
are:
Clearly identified UCL‟s assessment of placement learning is satisfactory.
Contribute to the Although marks allocated by the placement provider may
overall and coherent not be subject to our procedures, UCL needs to be
aims of their satisfied with the providers procedures before a placement
programme is approved.
Are assessed
appropriately
(2) Awarding institutions are Yes. UCL has policies in place to cover the application for, How to Apply Guidance
responsible for the academic approval of and allocation of placements.
standards of their awards and http://www.ucl.ac.uk/prospective-
the quality of provision leading Students are required to undertake a risk assessment with students/international-students/current-
to them, and have in place a designated member of staff. students/ucl-students-abroad/how-to-apply/index/
policies and procedures to
ensure that their Work placement providers are required to demonstrate
responsibilities, and those of their compliance with Health and Safety regulations.
their partners involved in work-
based and placement learning,
are clearly identified and met.
(3 Awarding institutions ensure Yes. Placement providers are aware of their responsibilities
that all partners providing through the regulations imposed by programmes such as
work-based and placement ERASMUS. For independent placements quality is
learning opportunities are fully assured by careful selection of reputable institutions and
aware of their related and organisations as partners.
specific responsibilities, and
that the learning opportunities
provided by them are
appropriate.
50
(4). Awarding institutions As part of their preparation programme students are UCL Study Abroad Handbook
inform students of their specific Yes. issued with a preparatory handbook produced by the
responsibilities and International Office (Study Abroad Section); this includes a http://www.ucl.ac.uk/prospective-
entitlements relating to their list of student responsibilities students/international-students/current-
work-based and placement students/ucl-students-abroad/handbook-0910/
learning.
(5) Awarding institutions Yes. Students have access to written information (paper based Study Abroad Pre-Departure Briefing
provide students with & web) and a resource centre. A preparation programme
appropriate and timely is provided by the International Office. The programme UCL Study Abroad Handbook
information, support and provides information about the available study options, http://www.ucl.ac.uk/prospective-
guidance prior to, throughout health, safety, finance and immigration matters. All students/international-students/current-
and following their work-based departments appoint a Study Abroad co-ordinator who students/ucl-students-abroad/handbook-0910/
and placement learning. maintains contact with the students on placement.
UCL Travel, Health & Safety Notes
Additional language preparation is available through the http://www.ucl.ac.uk/prospective-
Language Centre. students/international-students/current-
students/ucl-students-
Appropriate travel and health insurance is arranged and abroad/healthsafetynotes09/
paid for by UCL through the International Office.
Students are asked to complete an emergency contact
form before undertaking a placement. This includes
permission in the event of a serious emergency, for UCL
to contact the students GP for relevant health information.
All departments have Study Abroad contacts.
(6) Awarding institutions Yes. Effective links are maintained and information exchanged
ensure that work-based and via a network of placement co-ordinators and institutional
placement learning partners and subject level. Attendance is monitored by use of
are provided with appropriate termly attendance sheets and transcripts or alternative
and timely information prior to, written reports need to be submitted at the end of a
throughout and following the placement.
students' work-based and
placement learning.
(7) Awarding institutions Yes. The International Office provides guidance notes for Study UCL Guidance Notes for Study Abroad Tutors
ensure that: Abroad Co-ordinators.
their staff involved in
work-based and
placement learning are Students are monitored through student feedback UCL Study Abroad Handbook
appropriately qualified, questionnaires. UCL has grievance and complaints
51
resourced and procedures that are made know to all students. http://www.ucl.ac.uk/prospective-
competent to fulfil their students/international-students/current-
role(s) Placement providers are aware of their responsibilities students/ucl-students-abroad/handbook-0910/
where applicable, through the regulations imposed by programmes such as
other educational ERASMUS. For independent placements quality is
providers, work-based assured by careful selection of reputable institutions and
and placement organisations as partners.
learning partners have
effective measures in
place to monitor and
assure the proficiency
of their staff involved in
the support of the
relevant work-based
and placement
learning.
(8) Awarding institutions have Yes. Students are required to report on placements via a UCL Study Abroad Attendance Form
policies and procedures for feedback questionnaire. Attendance is monitored via the http://www.ucl.ac.uk/prospective-
securing, monitoring, termly submission of an attendance form validated by the students/international-students/current-
administering and reviewing placement provider. Study Abroad Co-ordinators maintain students/ucl-students-abroad/attendance-form
work-based and placement contact with their students during the placement and
learning that are used effective review progress. Co-ordinators are encouraged to UCL Study Abroad Questionnaire
and reviewed regularly maintain links with their counterparts in the placements
institutions. http://www.ucl.ac.uk/prospective-
students/international-students/study-
abroad/questionnaire/
52
Section of the Code: Section 10: Admissions to Higher Education
Responsible officer(s)/committee(s): Professor Mike Ewing, Dean of Students (Academic); Mr Nigel Percival, Director of Educational Liaison
Precept Does UCL Practice Additional Comments Relevant UCL Document(s)/Information
Address the
Precept (Yes/No)
(1) Institutions have Yes Policies and procedures are fair, clear and explicit. There is Academic Manual
policies and procedures for known to be some limited variation between faculties, http://www.intranet.ucl.ac.uk/staffandstudent/refer
the recruitment and departments and degree programmes in how policies and ence/acman/
admission of students to procedures are implemented. Recommendations of the
higher education that are Undergraduate Selection Review, currently being UCL Prospectuses (on-line and hardcopy)
fair, clear and explicit and implemented are, in part, intended to address such
are implemented variations.
consistently.
(2) Institutions' decisions Yes Academic Manual
regarding admissions to http://www.intranet.ucl.ac.uk/staffandstudent/refer
higher education are made ence/acman/
by those equipped to make
the required judgements
and competent to
undertake their roles and
responsibilities.
(3) Institutions' promotional Yes UCL Prospectuses
materials and activities are Prospective student website:
accurate, relevant, current, http://www.ucl.ac.uk/prospective-students/
accessible and provide Departmental websites
information that will enable
applicants to make
informed decisions about
their options.
(4) Institutions' selection Yes The recommendations of the Undergraduate Selection UCL Prospectuses
policies and procedures Review, currently being implemented, will enhance the Prospective student website:
are clear and are followed clarity and transparency of UCL‟s policies and procedures. http://www.ucl.ac.uk/prospective-students/
fairly, courteously,
consistently and
expeditiously. Transparent
entry requirements, both
academic and non-
academic, are used to
underpin judgements
53
made during the selection
process for entry.
(5) Institutions conduct Yes The recommendations of the Undergraduate Selection Academic Manual
their admissions Review, currently being implemented, will further enhance http://www.intranet.ucl.ac.uk/staffandstudent/refer
processes efficiently, UCL‟s activity in this respect. ence/acman/
effectively and courteously
according to fully UCL Prospectuses
documented operational Prospective student website:
procedures that are readily http://www.ucl.ac.uk/prospective-students/
accessible to all those
involved in the admissions
process, both within and
without the institution,
applicants and their
advisers.
(6) Institutions inform Yes UCL website:
applicants of the http://www.ucl.ac.uk/current-students/rights/
obligations placed on
prospective students at the
time the offer of a place is
made.
(7) Institutions inform Yes This is not generally a problem for our undergraduate
prospective students, at provision, but it is for some of our one-year Masters‟
the earliest opportunity, of programmes. In such cases, departments are asked to
any significant changes to inform prospective students as soon as any changes are
a programme made made.
between the time the offer
of a place is made and
registration is completed,
and that they are advised
of the options available in
the circumstances.
(8) Institutions explain to Yes UCL Prospectuses
applicants who have Prospective student website:
accepted a place, http://www.ucl.ac.uk/prospective-students
arrangements for the Current student website:
enrolment, registration, http://www.ucl.ac.uk/current-students/
induction and orientation of
new students and ensure “Joining UCL” pre-enrolment information (on-line
that these arrangements and hardcopy) and transition information:
promote efficient and http://www.ucl.ac.uk/transition/
effective integration of
54
entrants fully as students.
(9) Institutions consider Yes The recommendation of the Undergraduate Selection
the most effective and Review that UCL improve the feedback it provides is being
efficient arrangements for implemented with new arrangements coming into effect in
providing feedback to the 2009/10 UCAS application cycle. Resource constraints
applicants who have not prevent the issue of feedback to graduate applicants from
been offered a place. being addressed for the time being.
(10) Institutions have Yes UCL prospectuses
policies and procedures in Prospective student website:
place for responding to http://www.ucl.ac.uk/prospective-students
applicants' complaints Academic Manual
about the operation of their http://www.intranet.ucl.ac.uk/staffandstudent/refer
admissions process and ence/acman/
ensure that all staff
involved with admissions
are familiar with the
policies and procedures.
(11) Institutions have Yes UCL prospectuses
policies in place for Prospective student website:
responding to applicants' http://www.ucl.ac.uk/prospective-students
appeals against the Academic Manual
outcome of a selection
decision that make clear to
all staff and applicants
whether, and if so, on what
grounds, any such appeals
may be considered.
(12) Institutions regularly Yes The Committee for the Recruitment and Admission of
review their policies and Students (CRAS) is responsible for reviewing policies and
procedures related to procedures against strategic objectives.
student admissions to
higher education to ensure
that they continue to
support the mission and
strategic objectives of the
institution, and that they
remain current and valid in
the light of changing
circumstances.
55
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