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Purchase:2011-12(WAN) 25th April 2011 Sub: Procurement of WAN Connectivity (VPN &IVPN) The Institute of Company Secretaries of India is a statutory body set up by an Act of Parliament. It is functioning under the overall administrative jurisdiction of Ministry of Corporate Affairs, Government of India, and its Headquarters is located at “ICSI House” 22 Institutional Area Lodi Road New Delhi-110 003. The Institute proposes to procure WAN Connectivity (VPN & IVPN) as per enclosed quotation document and accordingly sealed quotation are invited for WAN Connecivity (VPN & IVPN) as stated in the said document. The sealed quotation is to be sent to Shri N K Jain, Secretary & CEO, The Institute of Company Secretaries of India, by name at the Institute’s Headquarters in the envelope super scribing “Quotation for WAN Connectivity (VPN & IVPN)” due on 30th May 2011 by 2.00 PM Should there be need for any clarification the same can be had from the undersigned. Thanking you, Yours faithfully, ( P K GROVER ) DIRECTOR ICSI/TD/EL 25th April, 2011 ICSI House, 22, Institutional Area, Lodi Road, New Delhi TENDER DOCUMENT FOR WAN INFRASTUCTURE AT The Institute of Company Secretaries of India ‘ICSI House’, 22 Institutional Area, Lodi Road, New Delhi-110003 Cost of Tender Rs.1000/- (Rupees One Thousand only) INDEX S. CONTENTS Page No. No. 1 General Terms & Conditions 3 2 Scope of Work 15 3 Technical Specifications 18 4 Basis of Evaluation 24 5 Bill of Materials 25 6 Service Level Agreement 32 Chapter 1 General Terms and Conditions The Institute of Company Secretaries of India is a statutory body set up by an Act of Parliament. It is functioning under the overall administrative jurisdiction of Ministry of Corporate Affairs, Government of India, and its headquarters is located at “ICSI House” 22 Institutional Area, Lodi Road New Delhi-110 003 intends to design, configure and establish the Wide Area Network for its various offices all over India. The work includes Designing, Supply, Installation, Configuration support and Maintenance of the network (Routers, Firewall, WAN Links between 13 locations (ICSI Lodi Road New Delhi; ICSI Sector – 62 Noida; ICSI-NIRO Prasad Nagar, New Delhi; ICSI-WIRO Nariman Point Mumbai; ICSI-EIRO Ahiripukur Kolkata; ICSI-SIRO Nungambakkam Chennai; ICSI-CCGRT,CBD Belapur Navi Mumbai; Gurugaon Chapter, Jharsa Road, Sector – 32, Gurgaon; Jaipur Chapter, Jhalana Doongari, Jaipur; Bangalore Chapter, Cunningham Road, Bangalore; Hyderabad Chapter, Khairatabad, Hyderabad; Ahmedabad Chapter, Ashram Road, Ahmedabad; Pune Chapter, Mukund Nagar, Pune), Internet Bandwidth, other accessories & software, if any), for a period of three years from installation and configuration. Sealed tenders are, invited for the aforesaid purpose. The following conditions should be carefully noted: GENERAL CONDITIONS 1. The bidder must be a reputed service provider. The authority for all products provided from the manufacturer must be submitted. The bids received without authority are liable to be rejected. 2. Quotations should be submitted in two separate sealed covers. First cover containing, "TECHNICAL BID", should provide only technical specification of the network & related system offered along with literature, pamphlets, drawing etc. This cover should contain complete technical specifications of the network & redundancy level, make of equipment, model, and names of Tenderer/manufacturer etc. of the system offered. The solution as proposed should be defined. Second cover containing, "COMMERCIAL BID" should provide only Price, as per the Bill of Quantity annexed hereto. In case there are any optional items which are necessary in the efficient running of the Equipment mentioned in this tender, the prices must be quoted for these Optional Items also. Both the covers should first be sealed separately, and then both the covers should be kept in a single sealed bigger envelop. This envelope should be addressed to, Shri N. K. Jain, Secretary & CEO, The Institute of Company Secretaries of India, 22, Institutional Area, Lodi Road, New Delhi. The Envelope should bear the inscription "Quotation for setting up of the WAN for ICSI, New Delhi”. 3. Bids should be valid for a minimum period of 180 (One hundred eighty) days after the due date. 4. The last date for receipt of sealed bids in the Institute is 30th May 2011 by 2:00 PM (‘due date’) and the technical bids will be opened on the 31st May 2011 at 10.00 AM in the presence of the intending Tenderers or their authorized representatives, who wish to be present. In the event of due date being a closed holiday or declared Holiday for Central Government offices, the due date for opening of the bids will be the following working day at the appointed date, time & venue. 5. The tender document may be obtained during working hours from 27th April 2011 to 30th May 2011 by 1.00 PM 2011 on all working days on payment of Rs.1000/- from the Reception Counter of the Institute on cash payment or by submitting a demand draft in favour of “The Institute of Company Secretaries of India”, payable at New Delhi. The tender document can also be down loaded from the website of the Institute (www.icsi.edu) for which suppliers would be required to enclose a demand draft of Rs.1000/- towards the cost of the tender document along with their quotes, failing which the tender shall be out rightly rejected. 6. The work as detailed in this tender shall be executed and completed within the period stipulated in the Work Order that will be issued in accordance with the Tender documents. Technical Specifications, Bill of Quantities and Drawings are required to the satisfaction of ICSI. The work shall however be carried out and completed in phases for which start date and completion date shall be mutually discussed and agreed upon before the award of work order. The work shall not be considered as completed until ICSI certifies in writing that the same has been completed. 7. The rates should be quoted in Indian Rupees (INR) (in case of imported item) for delivery/installation at the premises of ICSI, New Delhi. All prices shall be final and shall not be subject to escalation of any kind. The rates must be quoted as per the bill of quantities attached hereto. 8. Quoted prices should be inclusive of all taxes and duties F.O.R. destination basis. 9. Bidders are requested to clearly specify brand, model, make quoted for. Financial bid without make / model / brand will be treated as incomplete. BID without equipments make/model will be deemed to be treated as misleading information. 10. The Tenderer should maintain the quality of service as per Service Level Agreement (SLA), quote the products strictly as per the tender specifications given. Complete Technical details along with make, model number, complete specification, pamphlets, and literature of the systems highlighting the special features of their offer should be supplied along with the quotation. No deviations in the specifications of the items or in SLA would be accepted. Quotations not adhering to the specifications of the terms as in tender and SLA will be out rightly rejected. 11. The Institute reserves the right to accept or reject any or all the tenders/Bids without assigning any reason whatsoever may be. 12. Incomplete quotations shall be rejected. 13. The Tenderer should sign all pages of quotation and drawings accompanying the quotation. 14. The Tenderer should quote for all the items strictly, as per the specifications on which price comparison shall be made. 15. The Tenderer should be an Authorized Service Provider/Channel Partner of the products (Active & Passive) and should provide authorization letter from Principal manufacturer for this particular tender. In case the Service Provider fails to maintain the equipment and software/s provided, the Principal Manufacturer shall be liable to maintain all services for which a letter from the Principal Manufacturer is obtained and attached to the tender/bid. 16. The Tenderer should have executed at least three projects of WAN Links, internet Bandwidth and Network securities during the last immediately preceding three financial years each costing not less than Rs.50.00 (fifty) Lakhs and submit the proof for the same. Completion certificate should be submitted along with a copy of purchase order/Tender letter. The above three executed projects should have WAN links between multiple office locations and installation & commissioning of Routers, Firewall, wireless network, VOIP and Bandwidth monitoring. 17. Tenderer should have a turnover of minimum 10 Crores per year in the last three preceding financial years and should furnish the documents such as last three years audited balance sheet. 18. At least one of the Tender/order mentioned above should be in Central Government/PSU. 19. The Tenderer will have to arrange for all the testing equipment & tools required for installation, testing & maintenance & monitoring through single interface at ICSI site etc. 20. Aviation Lamp to be placed on the top of the mast (if radio link quoted), it includes electric cable, sockets, switches etc required for the fitting of the same from electric supply from server room. 21. The service provider / Principal Manufacturer of the active components are to be directly present in India with their own office. 22. The Principal Manufacturer must have a local logistics support by maintaining a direct spare warehouse in the Country. This is to ensure immediate delivery of spare parts from Principal Manufacturer of equipment to its Channel Partner/Service Provider. Toll free no. or call logging via Internet from India should be accessible for technical assistance for Customer & Service Provider. 23. For smooth, seamless and easy manageability, operation and maintenance, all the routers should be of same make and managed by Network Management Software (NMS) like Cisco works SNMS as per the specification. 24. The Tenderers should give clause- by-clause compliance for the technical specification of the equipments in their technical bids. They should also give compliance of all the terms & conditions as mentioned in the Tender document. 25. ICSI will have the right to reject the component/equipments supplied, if it does not comply with the specifications at any point of installation/inspections. 26. The Tenderer will ensure smooth integration of the proposed network with any existing network and/or failover network at ICSI‟s offices located all over India. 27. The proposed quantity as specified in the price bid Performa is subject to change depending on ICSI priority vis-à-vis financial constraints. 28. The Tenderer shall submit the following document along with the Tender as a part of technical bid:- a) Plan of implementation starting with zero date. The project report with date wise scheduling and implementation of each component and the requisite configuration and customization of software and hardware. b) Letter of the Principle Manufacturer of software and hardware. c) Copies of Annual reports or documents for paid up capital for last 3 years. d) Detailed pamphlets of each and every component including wires. e) List of firms with name, address, phone numbers, e-mail address of the contact persons where major projects have been implemented by your Organization. f) Power of attorney in the name of the person who will sign the document or tender. g) Name of the sub-Tenderers to be employed in the project. h) Details of present commitments giving Tender values, details of work date of commencement of work, percentage completed as on date and schedule date of completion along with the completion certificate. i) Permanent Account Number received from Income Tax Department. j) Details of EMD furnished in accordance with clause 31. k) List of clients as per clause 17 with contact details. 29. Inspection ICSI or its authorized representative shall have the right to inspect or to test the items to verify their conformity to the ordered specifications. The Tenderer shall provide all reasonable facilities and assistance to the inspector at no charge to ICSI. In case the inspected or tested goods fail to conform to the specifications, ICSI, New Delhi shall reject them and Tenderer / supplier shall either replace the rejected goods or make all alterations necessary to meet specification required free of cost to ICSI. 30. Earnest Money Deposit (i) The quotations must be accompanied by Earnest Money Deposit (EMD) of Rs. 50,000/- (Rupees Fifty Thousand only) in the form of Demand Draft/Pay Order payable at New Delhi. Quotations received without Earnest Money Deposit shall be rejected summarily. No interest will be payable by ICSI on EMD. (ii) Earnest Money Deposit is liable to be forfeited and bid is liable to be rejected, if the Tenderer / supplier withdraw or amends, impairs or derogates from the tender in any respect within the period of validity of the tender which is 180 (One Hundred and Eighty) days from the close of the bid 31. Security Deposit The tenderer whose tender is accepted by ICSI shall be required to give a security deposit for faithful performance of the Tender. The total amount of security deposit shall be Rs.1, 00, 000/-(Rupees One Lakh only). No interest will be payable by ICSI on the security deposit, so held. Out of which, The EMD of Rs.50, 000/-(Rupees Fifty Thousand only) will be converted into security deposit and the balance of the security deposit amounting to Rs.50, 000/- (Rupees fifty Thousand only) shall be provided by the tenderer through an irrecoverable Bank Guarantee from any Nationalized Bank in favor of the Institute of Company Secretaries of India. The Bank Guarantee shall be valid for a period of 3 (Three) years and shall be submitted within 10(ten) days of the award of work. In case Tenderer fails to execute the work as per the tender; or fails to deliver the satisfactory after sales service within the warranty period as stipulated in clause 33, or fails to execute SLA, the ICSI shall have the right to invoke the said Bank Guarantee and shall also forfeit the amount of Rs.50, 000/- (Rupees Fifty Thousand only) being part of the security deposit. No interest will be payable by ICSI on the security deposit, so held. 32. Other Conditions a) The installation of RF/Fiber connectivity by the vendor must be completed in 30 days from the date of issue of order and the firm must acquire the written acceptance of successful installation from the Directorate of IT, ICSI within the above mentioned period. ICSI reserves the full rights to impose penalty on the vendor ₹@Rs.500/- (Rupees Five Hundred only) per day or part thereof for the delay after 30 days from the date of issue of order - if the vendor fails to get the acceptance for successful installation on the network. b) The vendor must provide and maintain in ICSI, window Console software(s) in 3 computer systems of ICSI to monitor Real-Time MRTG graph for all the connections of Fiber/RF connectivity installed in various offices of the ICSI within 30 days of receipt of order from the ICSI. Failure to implement the said software(s) in time would give ICSI the full rights to impose penalty on the vendor @Rs.500/- (Rupees Five Hundred only) per day or part thereof for the delay period. . c) QOS for VOIP services between Lodhi Road and Noida office of ICSI must be implemented along with the installation of Fiber/RF connectivity as a part of the job order. QOS is also to be implemented for the website running from Noida Office. Any additional QOS for VOIP between other offices of ICSI must be implemented within 72 hours of receipt of the order. Failing to implement QOS within the above specified period, ICSI owns the full rights to impose penalty on the vendor @Rs.500/- (Rupees Five Hundred only) per day or part thereof for the delay period. 33. Warranty Standards Warranty for Hardware shall include free maintenance of the whole equipment supplied including free replacement of parts. The defects, if any shall be attended to within 4(four) working hours. The comprehensive on site warranty shall be for a minimum period of 3(three) years from the date of installation of the equipment and successful acceptance of it‟s functioning by ICSI duly certified by the designated officer of ICSI. The comprehensive warranty includes onsite warranty with parts. The successful Tenderer shall be required to execute a Service Level Agreement (SLA) as per the format attached hereto. The said Agreement forms an integral part of this tender and shall be signed within 10(ten) days of the award of the contract. The service charges payable under the said SLA shall however be fixed and firm for a period of 3 (three) years. Penalty of ₹@Rs.500/-(Rupees Five hundred only) per day or part thereof for default will be levied if the defect reported by ICSI is not attended within the time stipulated above. In case of default for a period beyond five days, the ICSI reserves the right to get the product rectified / replaced or procured afresh. The amount so incurred by the ICSI will be deducted from the charges to be paid to the vendor or from the security deposit/bank guarantee. Penalty of ₹@Rs.500/- (Rupees Five Hundred Only) per day or part thereof will be levied for any default of the terms of the tender if the penalty for any default is not explicitly mentioned individually against the clauses. 34. Delivery Period & Site Details The Delivery, installation & commissioning will be completed within 4(Four) weeks on placement of the purchase or work order. Any delay by the Tenderer in the delivery of items shall render the Tenderer liable to any or all of the sanctions viz. invocation of Bank Guarantee / forfeiture of security deposit, imposition of liquidated damage, etc. Site for delivery & installation of equipment are as under: The Institute of Company Secretaries of India ICSI House, 22, Institutional Area Lodi Road New Delhi-110003 The Institute of Company Secretaries of India C-37, Sector –62, Noida (U.P.) NIRC of the ICSI 4, Institutional Area, Prasad Nagar New Delhi – 110005 EIRC of the ICSI ICSI-EIRC Building, 3-A, Ahiripukur, 1st Lane, Kolkata – 700019 SIRC of the ICSI „ICSI-SIRC House‟, No. 9. Wheat Crofts Road, Nungambakkam, Chennai – 600034 WIRC of the ICSI 13, Jolly Maker Chambers, No. 2 (First Floor), Nariman Point, Mumbai - 400021 ICSI-CCGRT Plot No. 101, Sector – 15, Institutional Area, CBD Belapur, Navi Mumbai – 400614 Gurgaon Chapter under NIRC of the ICSI First Floor, Deenbandhu Sir Chhoturam Bhawan, Jharsa Road (Behind Shiv Mandir), Sector – 32, Gurgaon – 122002 Jaipur Chapter under NIRC of the ICSI ICSI House A-5/A, Institutional Area Jhalana Doongri, Jaipur-302004 Bangalore Chapter under SIRC of the ICSI Sheriff Chambers (III Floor, Rear Block) 14, Cunningham Road, Bangalore – 560052 Hyderabad Chapter under SIRC of the ICSI 6-3-609/5, Anand Nagar Colony Khairatabad, Hyderabad – 500004 Ahmedabad Chapter under WIRC of the ICSI ICSI – Maneklal Mills Complex S-2, B-tower, Chinubhai Towers Opp. Handloom House, Ashram Road, Ahmedabad – 380009 Pune Chapter under WIRC of the ICSI 23, Mukund Nagar, Corner of Lane No. 1 Above Doctor Joshi Hospital, Pune - 411037 35. Liquidated Damages If the Tenderer fails to deliver any or all of the goods or complete the installation/ commissioning within the period specified in the purchase order, ICSI, shall without prejudice to its other remedies, deduct as liquidated damage 1.0(one) percent of the price of the delayed goods for every week of delay or part thereof. 36. Payment Terms a. 100 % payment on the supplied items shall be made after supply, physical acceptance, successful installation and commissioning of the equipment on running accounts bills. A Purchase Order will be issued by the ICSI, which will detail the Equipment & services and the delivery schedule. b. Leased components cost, if any would be paid on annual basis and calculation would be done on three years basis c. The service charges if any payable per annum under the said SLA for 3 (three) years, shall however be fixed and firm and mentioned clearly in the price Bid. 37. ICSI does not bind itself to accept the lowest or any tender or to assign any reason thereof and also reserves the right of accepting the tender in whole or in part. 38. Assignment and Subletting: The whole work included in the Tender shall be executed by the Tenderer and the Tenderer shall not directly or indirectly transfer assign or sublet the contract or any part thereof or interest therein without the written consent of ICSI. 39. Rates quoted must include the following: a) Site clearance all the time b) Setting out the work The Tenderer shall comply with and give all notices required by any authority under any act of Parliament and I municipal authorities. 40. Cases where no specifications provided in tender In case of any work for which there is no specification in the Tender, such work shall be carried out in accordance with the directions of the ICSI or its authorized representative. 41. A few goods/materials may be selected or ordered or procured on complimentary basis/subsidized basis/discounted rates from any manufacturers or firms by the ICSI at its sole discretion and the ICSI reserves the right of making the payment directly for such goods or materials. In such a situation the market value of the goods/materials so procured would be deducted from the value of Tender. Whether the goods are ordered by the Tenderer or ICSI, the Tenderer shall at his own cost, fix the same if called upon to do so and the Tenderer shall also receive and sign for such goods and be responsible for their safe custody from the date of their delivery till the date of their incorporation in the works. 42. Daily project programme will be drawn up by the Tenderer, after considering availability of materials, work fronts and the joint programme of execution. The Tenderer shall adhere to the targets / programme. A penalty of Rs.1000/- per day of delay will be enforced on the Tenderer for any deviation from the time schedule. 43. The Tenderer shall examine carefully all the tender documents consisting of: - Invitation to Tenderers. - General Terms & Conditions - Technical Specifications. - Bill of Quantities. - Service Level Agreement (SLA) These shall form integral part of the Agreement. The Tenderer is advised to visit and inspect the sites at his own cost and shall be responsible to secure all necessary information, which may be required for completing the tender. Ignorance of site conditions or local information shall not be considered as an excuse for non-performance of the contract. All costs, charges and expenses that may be incurred by the Tenderer in connection with the preparation of his tender shall be borne by him and the ICSI will not accept any liability whatsoever in this regard. 44. Time is the essence of the contract and the tenderer‟s are required to complete the work in all respects within the stipulated time of completion and hand over the same, complete in all respects to the satisfaction of the ICSI. 45. All corrections in the tender shall be attested by initials of the Tenderers. Corrections, if not attested may entail rejection of tender. 46. It shall be clearly understood that the rates quoted in the tender will be for complete work at site, as per instructions to Tenderers, conditions of Contract, specifications and drawings, and also for all such works as are necessary for the proper completion of the contract, although specific mention thereof may not have been made in the specifications or drawings or tender documents. The rates shall be firm and shall not be subject to cost escalation. 47. Every page of the tender shall be signed on the left side bottom corner by the person or persons submitting the tender in token of his/their having acquainted himself / themselves with the general conditions etc as laid down. Any tender is liable to be treated as defective and liable to be rejected, if any of the pages is not signed. All erasures and alterations made while filling the tender must be attested by initials of the Tenderer. Overwriting of figures is not permitted. Failure to comply with either of these conditions will render the tender liable for rejection. No advice of any change in rate after the opening of the tender will be entertained. 48. The ICSI does not bind itself to accept the lowest tender and reserves the right to reject any or all the tenders without assigning any reason thereof and also reserve the right of accepting the whole or part of the tender. The part acceptance of the tender will not violate the terms and conditions of the contract and the Tenderer will execute the work at the specified rates without any extra charges or compensation with in the stipulated period. 49. ICSI/ ICSI representative shall have power to make any alterations or additions to the stipulated specifications, drawings, designs, and instructions that may appeal to him to be necessary or advisable during the progress of the work and the Tenderer shall abide by the instructions of ICSI if any claim for compensation on account of such alterations or additions. The Tenderer shall be bound to carry out the work in accordance with any instructions which may be given to him in writing signed by ICSI and such alterations shall not invalidate the contract, and any additional work which the Tenderer may be directed to do in the manner specified above, as part of the work, shall be carried out by the Tenderer on the same conditions in all respects on the basis of which he agreed to do the main work and at the same rates as are specified in the tender for the main work without any deviation. The time for the completion of the work shall be extended in the proportion that the additional work bears to the original contract work and the certificate of the ICSI shall be conclusive as to such proportions. 50. The Tenderer shall, on the written order of the ICSI, suspend the progress of the work or any part thereof for such time or times and in such a manner as the ICSI may consider necessary and shall during such suspension properly protect and secure the work as considered necessary in the opinion of the ICSI or its representative. No compensation shall be payable to the Tenderer on whatsoever account for suspension of work. 51. Termination of the Contract. The Contract in whole or part can be terminated at the option of ICSI, if the ICSI for any reason whatsoever does not require the whole or part of the job thereof as specified in the tender to be carried out, ICSI shall give notice in writing of the fact to the Tenderer who shall have no claim to any payment or compensation whatsoever on account of any profit or advantage, which would have derived from the execution of the work in full, but which he did not derive in consequences the full amount of the work not having been carried out, neither shall he have any claim on compensation by reason of any alterations having been made in the original specification or the designs and instruction which shall involve any curtailment of the work contemplated. 52. Claim of Interest: No claim for interest will be entertained by ICSI with respect to any moneys or balances, which may be in its hands owing to a dispute between itself and the Tenderer. 53. All disputes, differences, claims and demands arising under or pursuant to or touching the contract shall be referred to the arbitrator to be appointed by the Secretary & CEO of the Institute of Company Secretaries of India, New Delhi. The award of the sole arbitrator shall be final and binding on both the parties under provisions of the Arbitration and Reconciliation Act, 1996 or any statutory modifications on re-enactment thereof as in force. Place of such arbitration proceedings shall be at Delhi. 54. There will be a pre-bid meeting on dated 2nd May 2011 at 10 am in ICSI- Noida office located at C-37 Sector-62 Noida to clarify the queries of the interested bidders. 55. For any further details /clarifications, Shri Ankur Yadav, Senior Director Information & Technology in ICSI (0120-4522012) may be contacted. 25th April 2011 ( P K GROVER ) DIRECTOR Chapter 2 SCOPE OF WORK The Institute of Company‟ Secretaries of India intends to hire MPLS VPN & Internet services for its offices called the ICSI Lodi Road New Delhi; ICSI Sector – 62 Noida; ICSI-NIRO Prasad Nagar, New Delhi; ICSI-WIRO Nariman Point Mumbai; ICSI-EIRO Ahiripukur Kolkata; ICSI-SIRO Nungambakkam Chennai; ICSI-CCGRT, CBD Belapur Navi Mumbai and other offices as per the detailed address given in the tender on end-to-end basis for a period of three years. Services as per the Service Level Agreement will have to be started after completion of work within three weeks of the award of contract. Scope of work would be defined in three parts. It includes end-to-end connectivity between the ICSI Noida Office (central node) and all other remaining locations as given in the technical specification section. 1. Link provisioning of last mile 2. Internet Bandwidth 3. Routing and Security 4. Monitoring software which will continuously monitor link / utilization & generate bursting traffic at frequent interval to check bandwidth. 5. Proactive monitoring till user end and SMS intimation. Qualified bidder can submit bid for either of the part of tender or in association of with second party but ownership in all respects like supply of equipments, implementation, configuration ,day to day support, faulty equipments replacements and escalations will be of only primary vendor who will bid for tender. Single party or joint party would be preferred. Site for delivery & installation of equipment are as under Shri P K Grover Director Administration & Purchase The Institute of company secretaries of India ICSI House, 22, Institutional Area Lodi Road New Delhi-110003 Ph: 011 45341015 Shri A K Rath Dy.Director The Institute of company secretaries of India C-37, Sector –62, Noida (U.P.) Ph: 0120 4522037 Shri T R Mehta Executive Officer NIRC of the ICSI 4, Institutional Area, Prasad Nagar New Delhi – 110005 Ph: 011-25816593 Shri S Mukherjee Executive Officer EIRC of the ICSI ICSI-EIRC Building, 3-A, Ahiripukur, 1st Lane, Kolkata – 700019 Ph: 033 - 22816542 Ms. Sarah Arokiaswamy Joint Director SIRC of the ICSI „ICSI-SIRC House‟, No. 9. Wheat Crofts Road, Nungambakkam, Chennai – 600034 Ph: 044 - 28279898 Shri Sudipto Pal Joint Director WIRC of the ICSI 13, Jolly Maker Chambers, No. 2 (First Floor), Nariman Point, Mumbai – 400021 Ph:022 - 22021826 Shri Gopal Chalam Dean ICSI-CCGRT Plot No. 101, Sector – 15, Institutional Area, CBD Belapur, Navi Mumbai – 400614 Ph: 022 - 27561229 Shri Suresh Kumar Chairman Gurgaon Chapter of the ICSI First Floor, Deenbandhu Sir Chhoturam Bhawan, Jharsa Road (Behind Shiv Mandir), Sector – 32, Gurgaon – 122002 Shri Animesh Executive Officer Jaipur Chapter of the ICSI ICSI House A-5/A, Institutional Area Jhalana Doongri, Jaipur-302004 Ms. Sangeetha Flora Executive Officer Bangalore Chapter of the ICSI Sheriff Chambers (III Floor, Rear Block) 14, Cunningham Road, Bangalore – 560052 Shri R. Chandrashekhar Executive Officer Hyderabad Chapter of the ICSI 6-3-609/5, Anand Nagar Colony Khairatabad, Hyderabad – 500004 Ms. Sumali Parekh Executive Officer Ahmedabad Chapter of the ICSI ICSI – Maneklal Mills Complex S-2, B-tower, Chinubhai Towers Opp. Handloom House, Ashram Road, Ahmedabad – 380009 Shri Anil Tale Executive Officer Pune Chapter of the ICSI 23, Mukund Nagar, Corner of Lane No. 1 Above Doctor Joshi Hospital, Pune - 411037 Chapter 3 Technical Specifications 3.1.1 Part-1: Specification for Link provisioning between Noida and other office of the Institute a. Last mile connectivity to be extended from between locations will be primarily based on leased fiber only and in exceptional cases for non-feasible areas only RF may be accepted with formal permission of ICSI. There should be provision made by the Vendor for automatic takeover by RF connectivity in case of primary fiber connectivity fail-over. b. Bandwidth on the link shall be 1:1 fully dedicated. c. RF connectivity equipments must support the IP VPN pass through or VPN capability based on 3 DES (256bits) and AES (256bits) d. MPLS VPN link shall support 5 Mbps or above throughput in any conditions at nodes and 15 MBPS at central hubs of the ICSI Delhi/Noida. e. RF equipments if required must be installed with lightening arrestor and power over Ethernet modules to avoid any additional power requirements. f. Bidders are required to have Site survey for submission of commercials for commissioning of link between ICSI Delhi and ICSI Noida Office. ICSI will permit on the basis of the written request by the bidders in one-day advance. g. ICSI has provisioned serial interface on router (for seven major offices) for the link by assumption of leased serial link and if RF link option is quoted then vendor must change the serial interface to Ethernet interface on router configuration. Apart from this ICSI has provisioned two Ethernet interface on router for local LAN and Internet link connectivity. h. ICSI has provisioned to purchase the WAN routers wherever required under this tender. i. RF link as secondary link shall be quoted and the vendor shall l provide the RF at both sides in Lodi Road, New Delhi and ICSI Noida. j. WPC/SACFA liaisoning Processing charges i.e. clearance/operating License Processing for the period of three years or till warranty period whichever is more must be built in the installation cost. k. To maintain dual redundancy at Delhi / Noida site, the vendor may partner with another firm. In case the vendor does not partner with another firm, ICSI shall award the redundant link as per the comparatives. The responsibility of all kind of coordination, configurations, automatic switchover from one link to another in case of failure and other technical issues pertaining to the redundant link will however lie with the vendor maintaining the primary link. 3.1.2 Part -2: Internet Bandwidth at Delhi, Lodhi Road and Noida office of the ICSI The following technical requirement shall be complied with: a) A Dedicated 3 Mbps link (unlimited data transfer rate) at the location ICSI Lodhi Road, Delhi and 2 Mbps link at Noida Office with 1:1 sharing. Committed access rate till last mile. b) Existing Cisco Routers shall shift under the AMC of the selected firm and the SLA clauses shall apply. The routers are to be configured at both the ends with hardware firewall at both Delhi and Noida sites.(Routers would be provided by service provider on the locations where the same is not available as on date) c) Independent gateways would be used for all the locations and if one link goes down then all Internet traffic routed to available gateways. d) Last mile connectivity to be extended from between locations based on leased fiber/Radio link. e) Internet bandwidth should support secured Site-to-Site IP VPN and it can be used as backup link for both the offices. Available backup Bandwidth should always be equal to the mentioned bandwidth in any circumstances. The back- up should be available both for VPN as well as internet bandwidth f) ISP (Service Provider) should preferably be Class-A Service Provider and should have min. STM 1 (155 MBPS) or higher bandwidth with backup. ISP should have local peering for National traffic; Traffic should be routed to secondary Gateway once the primary fails. g) Backup Option should be supported based on IP VPN or any other options like RF etc. h) Additional termination equipments (if required), for providing Internet connectivity at ICSI Delhi and ICSI Noida shall be supplied by ISP on lease with bundle cost of Internet bandwidth. ICSI has provisioned Ethernet interface on routers, which are also part of this tender. i) Any equipment like radio mast etc shall be on lease to ICSI for the duration of the contract and only space for installation would be provided. j) Internet bandwidth shall be provided through static IP without NAT. k) RF backup option may be accepted for equal band width to that of Fiber connectivity in all locations. l) SNMP monitoring shall be enabled on routers at all locations to measure band width as per QOS. m) The Institute has a disaster recovery site at ICSI Lodhi Road, Delhi, which may be shifted to Chennai office in future. During disaster all operations shall be shifted from the Noida Office to the disaster recovery site. The vendor is binded to up-grade the bandwidth within four hours of intimation. The active site will be established at Noida and Delhi, Lodi Road will be the passive site. n) QOS shall be required for 3 (three) application servers, EPABX and software should be provided by vendor to measure each QOS separately. . 3.1.3 Part -3: Router for location of ICSI Routers at seven locations are available. Make is CISCO 2811/ 2800 series which shall shift under the AMC of the vendor. For other locations router shall be provided by the vendor. Hardware Firewall/UTM: Presently 4 (four) UTM Firewalls with redundancy are available at 2 locations (Delhi & Noida). The UTM Firewall is providing additional functionality of IPS, bandwidth management, HTTP Proxy, web and content filtering, and reporting. It is the responsibility of the Service Provider to maintain/manage the firewall also. ICSI is using Cyberoam CR 100ia firewall/UTM in one site and CR 100i firewall/UTM in other site as on date (It may be noted that ICSI has similar penal terms with the provider of Cyberoam and the ownership will be fixed on the vendor for all coordination as required. The Service Provider is expected to depute personnel within 4 hrs of disruption /degradation of traffic at the site). The payment to service provider of firewall shall be cleared on explicit advice of the vendor on monthly basis. Technical Sheet for Technical Bid 1. Specifications of Hardware, Software and support a. Router Specification with all required accessories (make, modal, part No. with detailed brochure). Details of association with the principal manufacturer to be listed) b. Firewall Specification with all required accessories (The Institute has Cyberoam CR 100i and CR 100ia firewalls installed at the Delhi, Lodhi Road, Office and ICSI Noida Office. Preference may be given to the Service Provider, who will take leverage from the existing setup). Cyberoam make and models are CR 100 i and CR 100ia manufactured by M/s Elite core. Technologies Ltd. c. Functionalities of IPS (Intrusion Prevention System), bandwidth management, web and content filtering are already available with the Cyberoam UTM/Firewalls, and may be reconfigured. d. Specifications and details of any other hardware for connectivity, security and backup RF, if required (make, modal, part No. with detailed brochure). Details of association with the principal manufacturer to be listed) e. The Service Provider should submit written consent that the warranty and penalty terms have been noted in the tender and the SLA and is in agreement with the same. f. Detail pamphlets of each and every component g. SMS warning on disruption, restoration and degradation, Upgradations. h. Monitoring software specification to monitor all sites through single interface in 2 machines at every site. i. Software to generate bursts to monitor bandwidths against each QOS channel. 2. Details of the firm a. Paid up capital in INR b. Details of the sites with contact details where project worth not less than Rs.50 lacs has been executed by the firm. c. Details of the solution with design and specifications of all entities including back-up arrangement. A diagram of the plan must be enclosed with the written details. d. Details of escalation levels in the organization. e. Detail of support, National level toll free number and held desk toll free number and the held desk established by the organization. f. Details on how the link will be managed and monitored on 24 X 7 basis for degradation and SMS configuration for messaging engineers and supervisors of each locations. g. Gnatt Chart of time frame for implementation starting from 0 day. The project report with day wise scheduling and implementation of each component and requisite configuration and customization of the hardware and software h. Letter of the principal manufacturer of the hardware and software. i. Copies of Annual reports or documents for paid-up capital ( or turnover). j. Power of attorney in the name of the person who will sign the document. k. Name and details of sub-tenders to be employed in the project. l. Permanent Account No, received from income-tax department. m. Details of EMD furnished in accordance with clause 31. 3. Questionnaire to be filled up by the vendor for the evaluation of technical bids - (Full marks = 50) - (20% weightage will be given to technical evaluation). (a) Financial - Annual Turnover. Less than 500 Crore (1 mark) 500 Crore to 1000 Crore (2 marks) 1000 crore to 2000 Crore (4 marks) Above 2000 Crore (5 marks) (b) Services to be provided over Owned Infrastructure. Yes (5 marks) No (0 marks) (c) Network operation Center at Seismic zone =<3. DR NOC should be >500Km apart. Yes (5 marks) No (0 marks) (d) Owned Fiber Backbone Strength Fiber deployed in India for < 75,000 RKm (0 mark) Fiber deployed in India for 75,000 – 100,000 RKm (2 marks) Fiber deployed in India for 100,000 – 125,000 RKm (3 mark) Fiber deployed in India for > 125,000 RKm (5 mark) (e) Demand Based bandwidth Yes (5 marks) No (0 marks) (f) Audio Cof Solution Yes (5 marks) No (0 marks) (g) MPLS network integration for mobile users ( CDMA-1X and HSD/ 3G network) Yes (5 marks) No (0 marks) (h) Managed Service Yes (5 marks) No (0 marks) (i) Single window for Voice (Fixed Line + Mobile), Video and data services Yes (5 marks) No (0 marks) (j) SLA - Network Availability > 99.9% (5 marks) < 99.9% - > 99.5% (4 marks) < 99.5% (3 marks) Value Addition: ICSI shall give weightage to firms which can provide value added services as a part of this tender. The value added services may be VoIP, integrated FMS services or any services as provided. The Service Provider must note that presently ICSI has Siemens Hipath 3000 exchange at two locations and VOIP is already enabled for the voice communications of the two locations. Chapter 4 Basis of Evaluation The basis of evaluation for the contract shall be: 1. The technical bid should be evaluated on the eligibility criteria mentioned in the Technical Specification of the bid. 2. The lowest financial bid based on competency in providing technical solution will be awarded the contract. In the final evaluation sheet, the weightage to be given to the technical evaluation based on the inputs of the vendors to the questionnaires pertaining to technical bid would be 20% and weightage to be given to commercial bids would be 80%. The bidder should quote the prices as per the details given below: a. One Time Fixed Cost. Total one time cost with break up. b. Recurring Cost on annual basis. Recurring cost would be based on following i. H/W & S/W required on lease at ICSI premises, for provisioning of link between both offices and Internet Services on end-to-end basis. ii. Link Charges. (Leased/Fiber/Radio Link). The charges shall be on actual basis inclusive of all taxes.(The actual rates and taxes may be mentioned separately) Chapter : 5 Bill of Material Section – A Link between 13 locations (Central location being the ICSI, Noida Office) Rates for different bandwidth as under in the format placed below: Note – 1. Primary link in Lodi Road, New Delhi and Noida sites may be Fiber only with RF link of same band width as backup link. For all other sites primary link may be preferably Fiber and in case it is not feasible, RF may be accepted. 2. The Institute also desires to procure a redundant link belonging to a third party vendor through the vendor being selected as the single service provider; for overall control purpose through a Service Level Agreement. The vendor being selected will be responsible for overall functioning of the connectivity’s (Both VPN and IVPN) through automatic switchover process in order of preference as defined by the ICSI during implementation. Sl. Site Name Type Vend Route Any Implement Annual Charges for Inte No. of or r Other ation cost Link Nam Hardwa (Fibe e to re r/RF) who m the link belon gs 512 1 2 3 4M KBPS MBPS MBPS MBPS AA* 1 Noida AA** Primary Fiber To be built in Link VPN cost Primary Fiber Link with RF To be built in link of same VPN cost band width as backup link Redundant To be built in Fiber Link (by VPN cost separate firm) Delhi(Lodhi AA* 2 Road) AA** Primary Fiber To be built in Link VPN cost Primary Fiber Link with RF To be built in link of same VPN cost band width as backup link Redundant To be built in Fiber Link (by VPN cost separate firm) Sl. Site Name Type Vend Route Any Implement Annual Charges for Inte No. of or r Other ation cost Link Nam Hardwa (Fibe e to re r/RF) who m the link belon gs 7 8 9 10 MBPS MBPS MBPS MBPS M AA* 1 Noida AA** Primary Fiber To be built in Link VPN cost Primary Fiber Link with RF To be built in link of same VPN cost band width as backup link Redundant To be built in Fiber Link (by VPN cost separate firm) Delhi(Lodhi AA* 2 Road) AA** Primary Fiber To be built in Link VPN cost Primary Fiber Link with RF To be built in link of same VPN cost band width as backup link Redundant To be built in Fiber Link (by VPN cost separate firm) Sl. Site Name Type Vend Route Any Implement Annual Charges No. of or r Other ation cost Link Nam Hardwa (Fibe e to re r/RF) who m the link belon gs 512 1 2 3 4 KBPS MBPS MBPS MBPS Delhi (Lodi AA* 1. Road) AA** Primary Fiber Link Primary Fiber Link with RF link of same band width as backup link Redundant Fiber Link (by separate firm) AA* 2. Noida AA** NA NA NA NA Primary Fiber Link NA NA NA NA Primary Fiber Link with RF link of same band width as backup link Redundant Fiber Link (by separate firm) 3. NIRO (Delhi) AA* 4. EIRO (Kolkata) AA* 5. SIRO (Chennai) AA* WIRO 6. AA* (Mumbai) CCGRT 7. AA* (Mumbai) Gurgaon 8. Chapter 9. Jaipur Chapter Bangalore 10. Chapter Hyderabad 11. Chapter Ahmedabad 12. Chapter 13. Pune Chapter Sl. Site Name Type Vend Route Any Implement Annual Charges No. of or r Other ation cost Link Nam Hardwa (Fibe e to re r/RF) who m the link belon gs 7 8 9 10 MBPS MBPS MBPS MBPS Delhi (Lodi AA* 1. Road) AA** Primary Fiber Link Primary Fiber Link with RF link of same band width as backup link Redundant Fiber Link (by separate firm) AA* 2. Noida AA** NA NA NA NA Primary Fiber Link NA NA NA NA Primary Fiber Link with RF link of same band width as backup link Redundant Fiber Link (by separate firm) 3. NIRO (Delhi) AA* 4. EIRO (Kolkata) AA* 5. SIRO (Chennai) AA* WIRO 6. AA* (Mumbai) CCGRT 7. AA* (Mumbai) Gurgaon 8. Chapter 9. Jaipur Chapter Bangalore 10. Chapter Hyderabad 11. Chapter Ahmedabad 12. Chapter 13. Pune Chapter BRI Lines will be provided by ICSI AA* - already available CISCO 2811 router. AA** - already available CYBEROAM CR 100ia/CR 100i firewall and router. Redundancy for Firewall is also available. Note: In the evaluation of commercials, ICSI shall give 10% extra weightage in costing to Fiber connectivity over RF connectivity. The vendor shall provide 50 static IP addresses (15 at ICSI Lodhi Road, 15 at ICSI Noida, and 20 at any other locations to be determined by the Institute), which should be built in the annual cost. A software must be provided by the vendor by the help of which the bandwidth under each QOS at two locations in each office can be controlled and monitored through a single interface on minute to minute basis. The vendor will be responsible for its installation, configuration and implementation. Section - B The following is already available in the Institute: 1. Router CISCO – 2811. This router is available at all seven sites i.e., Lodhi Road,New Delhi; i Prasad Nagar, New Delhi; I Sector-62, Noida; EIRO, Kolkata; SIRO, Chennai; WIRO, Nariman Point, Mumbai; CCRT , Navi Mumbai. 2. Active and Passive CYBEROAM CR 100ia / CR 100i UTM/Firewalls are available with 1 unrestricted user licenses for each at ICSI Lodhi Road and ICSI Noida. In both the sites there is a provision of extra firewall to maintain redundancy. 3. It must be noted by the Service Provider that for VPN the star topology has been shortlisted by the Institute with ICSI Noida being the central hub. 4. In the initial stage the IVPN has to be established in two offices only i.e. ICSI Lodhi Road, and ICSI Noida. The same may be configured for providing for controlled access for internet which can be defined by ICSI administrator to all the offices in the network. In case the IVPN at ICSI Noida fails the link at ICSI Lodhi Road will provide for internet needs of all the offices of the Institute automatically without human intervention for which the configuration shall be done by the vendor on need basis. S.No. Description UOM Qty Unit price in Rs. (Inclusive of taxes) Routing and Security Hardware should be 1 with all accessories, and fully loaded) A CISCO 2811 Router for Gurgaon Chapter Nos. 1 of the ICSI B CISCO 2811 Router for Jaipur Chapter of Nos. 1 the ICSI C CISCO 2811 Router for Bangalore Nos. 1 Chapter of the ICSI D CISCO 2811 Router for Hyderabad Nos. 1 Chapter of the ICSI E CISCO 2811 Router for Ahmedabad Nos. 1 Chapter of the ICSI F CISCO 2811 Router for Pune Chapter of Nos. 1 the ICSI G Hardware Firewall +VPN configuration Nos. (it must be noted that ICSI already has 1 Cyber UAT device which can be used by the Service Provider) 2. Charges for 50 public IP 50 3. Shared Web space of 100 MB with SMARTHOST service and 30 email POP accounts (under Linux platform) 4. Miscellaneous Charges, if any (Please give details) GRAND TOTAL GRAND TOTAL in words for the items quoted in INR Chapter - 6 Service Level Agreement SERVICE LEVEL AGREEMENT This Agreement dated this the ... day of ...., 2009, is made by and between ................(SERVICE PROVIDER’S NAME) a company incorporated under the Companies Act 1956., with its registered office located at --------------- and its corporate office located at ---------------------------- (hereinafter appropriately referred to as "Service Provider" which term shall include its successors and permitted assigns), of the One Part And The Institute of Company Secretaries of India, a statutory body constituted under the Company Secretaries Act, 1980 having its Head Office at ICSI House, 22, Institutional Area, New Delhi – 110 003 (hereinafter referred to as "ICSI" which term shall include in its successors and permitted assigns) of the OTHER PART WHEREAS: Service Provider is willing to provide ICSI with the post installation support and warranty services in accordance with the terms and conditions of this Agreement; NOW THEREFORE, in consideration of the mutual promises set forth below, and in the attachments hereto which form an integral part of this Agreement, the Parties hereby agree to the following: I. DEFINITIONS 1.1 WAN & Internet bandwidth Availability shall mean the average network time available annually for an ICSI subject to the provisions of this Agreement. 1.2 ICSI Equipment shall mean any and all hardware and software owned, leased or rented by ICSI which is provided by the Service Provider under this Agreement but coexists together with the Equipment with which they operate in tandem or in isolation. 1.3. ICSI Premises shall mean the site or sites designated by the ICSI where the Network Equipment (hereinafter referred to as “Equipment”) is installed including areas to access the Service Provider‟s installed Equipment. 1.4. Working hours shall mean 24 x 7 for the network under reference. 1.5. Service Activation Date shall be the date when Service Provider installs and commissions Equipment at ICSI site. 1.6. Scope of Agreement Service Provider shall ensure the link availability & throughputs including the last-mile (Leased Line / Wireless broadband link / Fiber) at ICSI router and user‟s desktop Link availability up to ICSI User (single identified desktop) shall be in the scope of service provider/Bidder and shall include Parameters/factors like Optical Fiber Cable / Radio Connectivity, and Equipment failures. End Routers including firewall configuration, reconfiguration and management at all the locations would be covered in responsibility of service provider. Service Provider shall provide service as mentioned below and in accordance with the specifications set forth in this agreement at ICSI designated locations: 1.7. Maintenance Service Service Provider shall provide maintenance services for the links and Equipments including preventive maintenance, benchmarking and generating reports through bursting pertaining to satisfactory throughput in the network once every month (within first three working days of the month) during the period of this Agreement. In case of default, a penalty of Rs.500/- per day or part thereof for delay will be levied. Service Provider shall keep WAN & Internet Links operating at all times. The Service Provider personnel contacts, telephone numbers, and other procedures of fault reports like call escalation processes, data bases with historical information will be made available by the Service Provider‟s to the ICSI within 7 (seven) days of the signing of this Agreement. In case of default the penalty @Rs.500/- (Rupees Five Hundred only) per day or part thereof for delay will be levied on the Service Provider by ICSI. In case of any change in the above data/information in future, the same must be brought to the notice of the Institute within seven days of the change else a penalty @Rs.500/- (Rupees Five Hundred only) per day or part thereof for delay period will be levied. The Simple Network Management Protocol (SNMP) components/ Windows Management Instrumentation (WMI) components and patch management on supplied and leased equipments in the ICSI will be done by the Service Provider to enable the Network Management Software (NMS) to identify the equipments and related software. Service Provider will do load balancing and fine-tuning of all equipments. Service Provider shall do the configuration and implementation of the security policies on firewalls and routers as desired by ICSI. Service provider will provide the services to ICSI for three years. 1.8. Corrective Maintenance a) In accordance with the terms of this Agreement, Service Provider shall perform corrective maintenance. Service Provider shall repair Equipment using the procedures of corrective maintenance as required: b) The faults if any reported to Service Provider‟s will be checked immediately and resolved.The technical expert should visit the site to resolve and close the problem. c) Replacement of any faulty unit on site to be undertaken either through Service Provider‟s service engineers or a third party as determined by the Service Provider depending on the location. d) Reconfigurations of the system (as and when new updates of software version are released) by the Service Provider. The Service Provider personnel should respond with in 15 min. after logging in of call and rectify the fault within 1 working hour. The fault should be in any case resolved in 2 (two) hours of recording of the same. In case the equipment is to be replaced the total time allowed will be 72 (seventy two) hours for implementing the new Equipment notwithstanding that the Network is up and running within 2 (two) hours by standby with same functionality arrangement before taking any equipment for replacement. In case of default of any or all of the mentioned conditions a penalty @Rs.500/- (Rupees Five Hundred only) per hour or part of hour for the delay period will be levied on the Service Provider. 1.9. Services Availability Network Availability is the percentage of the total available time to the total time under consideration for An IP Port subscribed by Customer, where total available time is the sum of the usable time for an IP Port. a. Network up Time: The bidder shall ensure minimum 99.8% uptime on 24 x 7 x 365 basis from ICSI user‟s Point (single identified desktop) to ISP‟s point of presence. b. Packet Loss: Maximum packet loss on a monthly basis shall not exceed 1-2% in 99% of instances, which must be monitored by the software provided by the vendor and exceptions recorded in logs. c. Network through put: Ensure 99.8% throughput of the minimum committed bandwidth from ICSI router to its International Gateway on 24 x 7 x 365 basis. The peering on International links must be given in technical tender. d. Network Latency: Maximum Network Latency between ICSI Router points to International Gateway (Western and Easter Coast of USA) latency shall not exceed 300-320 ms, in worst situation else the link shall be considered as down or unavailable and penalty shall be enforced. e. Availability of Leased Line Link/ wireless broadband link: The availability of the leased line link / wireless broadband link shall be 99.8% on 24 x 7 x 365 basis. f. Network Usage Reports. The bidder shall provide following network usage reports, online and/or printable: • Monthly Usage Reports (Daily / Hourly reports provided on monthly basis). •Monthly Network Bandwidth Availability, for both up/down links data transaction. (Daily Reports provided on a monthly basis). •Network Latency Report. Network Performance Monitoring Software (MRTG & other associated software packages, or equivalent) module shall be accessible to in ICSI premises, by the bidder at no extra cost to ICSI. g. Network monitoring Interface terminated at ICSI from ISP should be SNMP enabled so that ICSI can monitor WAN port through NMS. 1.10. Compensation against Network Non Performance. In case the service is continuously unavailable beyond 30 minutes, for any reasons, whether under Control of the bidder or beyond, the bidder shall extend the period of service by one day for every 30 minutes of down time, However, the total downtime shall not extend 1(one) day/24 hours in a quarter otherwise ICSI reserves the right to review and terminate the services of the bidder. ICSI shall also charge additional @Rs.500/- (Rupees Five Hundred only) per 30 minutes down time for such disruptions. The down time shall start from the time of observance of the service non- availability by the ICSI or SMS generation by vendor or any automated control, whichever is done earlier and end at the time of restoration of the services by the vendor, to the satisfaction of the ICSI. The delay due to no response of the vendor, in registering the service call and subsequent issuance of service call docket number shall have no bearing on Total Service Down time. There should be a provision to upgrade for future expansion and WAN Network Upgradation. The NMS shall be configured to determine the throughput of the leased line/cable or any other Internet Connection. Degradation in signal is to be logged immediately & SMS must be sent to ICSI offices. The ICSI or its authorized organization / person will be responsible to lodge the complaint to the Internet Service Provider (ISP) and log will be maintained by each party. ISP will send the call log report on during first three days of the month (on monthly basis). 1.11. End-to-End Service Requirement. The bidder shall be responsible for providing Internet services on End-to-End basis, implying that all hardware and software required for implementation of services shall be sole responsibility of the bidder, up to the ICSI user. Likewise, the operation and maintenance of the service shall also be on end- to-end basis. 1.12. Infrastructure at ICSI premises. ICSI shall provide at its premises a, 230V, Single Phase, 50 Hz, UPS Power supply point, for bidders end terminal equipment. Bidder shall spell out in the bid any specific requirement for operation of its end terminal equipment. 1.13. Reduction The bidder shall be preferably a class A ISP Licensee (Documentary evidence to be submitted) and shall offer the quotation as per the guidelines announced by TRAI / Govt. Regulatory Authority. However, in case of reducing tariff policies the bidder shall offer/agree to reduce bandwidth charges proportionately on the offered prices. 1.14. Preventive Maintenance Service Provider shall perform preventive maintenance for the Equipment on the ICSI site. The preventive Maintenance includes normal checks on a periodic basis to check the quality of the performance of the Equipment. The preventive maintenance means , benchmarking and generating reports pertaining to bursting & related tests, pertaining to satisfactory throughput in the network once in two months (within first three working days of the month) during the warranty period. In case of default of any or all of the mentioned conditions a penalty of Rs.500/-(Rupees Five Hundred only) per day or part of day thereof will be levied on the Service Provider. 1.15 Spare Parts Support The failed Equipment shall be replaced within two hours through an exchange consisting of returning the failed unit and replacing an equivalent spare in good condition. These faulty units are sent back for repair to the service provider‟s test facility. 1.16. Service Calls The Service Provider will configure the existing Network Management Software (NMS) at ICSI and the vendor‟s own location such that the fault / degradation is communicated immediately to the concerned engineer of the Institute and its representative through SMS and E-mail. The software for all such calls will maintain a log. The vendor with details of all action that is taken will maintain record for necessary action taken till the closing of the call. Monthly MIS of all such faults to the action taken closing date and time will be provided by the vendor on the first working day of the next month by 11:00 AM. In case the fault report is not received by ICSI the penalty of Rs.500/- (Rupees Five Hundred only) per day or part thereof of the delay will be levied on the Service Provider. 1.17 Response Time: The calls will be communicated to your local office through Telephone, email and in writing. Calls should be responded with in 15 min. after logging the call with ISP. Call must be resolved with in 2 hrs. It would be the responsibility of vendor to ensure the desired uptime to avoid any penalties. 1.18. Bandwidth Management The ICSI has procured Internet bandwidth from service providers. The Service Provider shall test the bandwidth on regular basis through bursting techniques and provide a monthly report on the exact bandwidth provided to ICSI. The report must be made available in the first three working days of the month on which it is due. In case of default a penalty of Rs.500/-(Rupees Five Hundred only) per day of default will be levied. The Service Provider will ensure that proper log is maintained on the services provided by them to the ICSI. ICSI will lodge the complaint to the service provider‟s help desk through phone or email or NMS and complaint number will be issued to ICSI. Further a monthly log of the disruption / degradation in services will be provided to the ICSI by the 3rd day of the next month e.g. for June 2005, the disruption log is to be provided by 3rd of July 2005. In case of default in lodging the complaint or non-providing of log by due date, a penalty of Rs.500/- (Rupees Five Hundred only) per day or part thereof of default will be levied. 1.19 Other Terms & Conditions 1.19.1 The installation of RF/Fiber by the vendor must be completed in 30 days from the date of issue of order and the firm must acquire the written acceptance of successful installation from Directorate of IT, ICSI within the above mentioned period. In case of default, ICSI reserves the full rights to impose penalty on the vendor @Rs.500/- (Rupees Five Hundred only) per day or part thereof after 30 days from the date of issue of order. 1.19.2 The vendor must upgrade existing Bandwidth to upgraded Bandwidth as per the requirements in future within 72 Hours from the date of issue of order. Failing to comply the upgradation within the above mentioned specified period, ICSI reserves the full rights to impose penalty on the vendor @Rs.500/- (Rupees Five Hundred only) per day or part thereof 1.19.3 The vendor must provide to ICSI window Console software(s) in 2 computer systems each at all offices for Real-Time MRTG graph to monitor all the connections of Fiber/RF installed in various offices of ICSI within 30 days of receipt of order. Failure to implement the said software(s) within the specified period would give ICSI the full rights to impose penalty on the vendor @Rs.500/- (Rupees Five Hundred only) per day or part thereof. 1.19.4 QOS for VOIP services between Lodhi Road and Noida office of ICSI and for website at ICSI Noida must be implemented along as a part of the current order. Any additional QOS for VOIP between other offices of ICSI must be implemented within 72 hours of receipt of the order. Failing to implement QOS within the above specified period, ICSI owns the full rights to impose penalty on the vendor @Rs.500/- (Rupees Five Hundred only) per day or part thereof. 1.19.5 To monitor the after implementation activities of the project, there will be some predefined scheduled monthly meetings of the coordinating department of the ICSI with the various levels of officials of the vendor as under. The vendor must attend such meetings as per the schedule. 188.8.131.52 Meeting of the Project Manager of the vendor with the coordinating department of the ICSI on 2nd Monday at 10:00 AM IST of every month. 184.108.40.206 Meeting of Regional Director/ Regional Manager and Project Manager of the vendor with the coordinating department of the ICSI on 4th Monday at 10:00 AM IST of every month. 220.127.116.11 Meeting of Vice President, Regional Director/ Regional Manager and Project Manager of the vendor with the coordinating department of the ICSI on 4th Monday at 10:00 AM IST in every alternate month. Failing to attend the above meetings by the vendor would give the ICSI the rights to impose penalty on the vendor @Rs.500/- (Rupees Five Hundred only) per day or part thereof for the delay to attend the meeting. 1.19.6 Ownership of UTM/Firewall Devices of ICSI in all the offices must retain with the vendor to troubleshoot any issues related to the WAN / Internet services provided by the vendor. 1.19.7 The vendor must provide SMS alert services for any fault / degradation on the Network services or Router / UTM Firewall residing in the premises of ICSI offices at various locations in case of 3 polling failures within the interval of 1 minute from network Services or devices like Routers, UTM Firewalls etc. The vendor must ensure SMS Alerts to specific mobile numbers as provided by the ICSI. The mobile numbers will be configured on vendor‟s system within 7 days of SLA sign-off between ICSI and vendor. Failing to comply the implementation of SMS Alert Services and/or ensure the working of the SMS alter services ; would give ICSI the full rights to impose penalty on the vendor @Rs.500/- (Rupees Five Hundred only) per day or part thereof till the SMS Alert Services is activated or made workable. for the said mobile numbers. 1.20 Configuration Management ICSI has procured equipments like Routers ,Firewall , internet links and point to point link from service provider .The service provider shall be responsible for any configuration changes or management of devices .Service provider shall coordinate for any problem faced in day to day operation till the problem get resolved. If ICSI desires any configuration change or setup changes in benefit of institute at any stage and same will be done by the service provider. Firewall includes the VPN configuration for site to site, remote clients and SSL configuration. Service provider shall be responsible for providing technical support and coordination to integrate of all devices supplied by service provider with existing services or connected devices running at ICSI. Service provider will visit the office of ICSI within four hours of lodging the request. In case the service provide does not report at the ICSI premises within the desired time a penalty of @Rs.500/- (Rupees Five Hundred only) per hour of the delay shall be levied. 1.21 Deliverables Service provider shall deliver the services as per as per the expectation of the Institute. Service provider will submit the complete project documentation including the configuration details of all the devices supplied or deployed by the service provider with implementation time line. Service provider will submit the monthly reports as defined in 1.9 f network usage reports. Service provider will submit monthly call log report that will be verified by the ICSI database. Service provider will maintain the firewall, router configuration history log and same will be submitted to ICSI and will seek for approval in writing from ICSI before making any changes in firewall configuration or with other devices. Service provider will maintain incident management log that will be submitted to ICSI on the third of every month for the previous month. Administrative Passwords of devices will be maintained by service provider but device monitoring passwords shall be provided to ICSI. 2. TERM The term of this Agreement shall be three years beginning on the date of this Agreement. After the initial term, this Agreement may be renewed each year for an additional twelve (12) month period as per mutual understanding between the parties. 3. CONSIDERATION In consideration of services being rendered by the Service Provider under this Agreement, ICSI shall pay an amount of Rs.___________ (Rupees ________________________________only) per year during the term of this Agreement. After the expiry of the term, the service charges shall be revised as per mutual agreement between the parties. 4. ICSI RESPONSIBILITIES To facilitate Service Provider‟s provision of Equipment and Services, ICSI agrees to perform the following obligations: 4.1 Access : ICSI shall grant access at all times to Equipment, related sites, office areas and other facilities to Service Provider and its authorized representatives, subject to ICSI's reasonable security restrictions. ICSI shall arrange for permission for access to offices of third parties for purposes of carrying out the work to be performed by Service Provider under this Agreement. ICSI shall give access to Service Provider or its authorized representative to sources of electrical power, and any other necessary utilities and facilities, including telephone access to Service Provider „s Network Operations Center or to ICSI‟s offices which may be required in order for Service Provider to provide efficient Service. 4.2 Installation: ICSI's personnel shall co-operate and support Service Provider's representatives, as required, for Equipment installation, problem diagnosis and isolation of faults. 4.3 Additional ICSI Responsibilities: a) Provide space for indoors equipment and for routers, modems, spare and test Equipment; b) Provide for all necessary electricity and UPS systems of required rating for each site; c) Furnish all facilities from ICSI equipment to be interconnected with the Network; d) Provide access to Service Provider personnel during working hours and any subsequent assignee to all ICSI Premises; 5. FORCE MAJEURE Service Provider shall not be responsible for delays or interruptions in the installation of the Equipment or provision of Services when such delays or interruptions are caused beyond the reasonable control of Service Provider including acts of Government, acts of God, fire, flood, plague, earthquake, war, terrorism, civil strike or commotion. 6. INDEPENDENT TENDEROR OR SUBTENDEROR The relationship of Service Provider to ICSI under this Agreement shall be that of an independent Tenderer. 7. Project Contacts: ICSI designates Senior Director, Information Technology and Service Provider designates________ as the responsible person representing them for the Installation and Services Start-up Program. These persons shall represent the respective Parties in all aspects of the provision of Equipment and Services. 8. TERMINATION ICSI shall be entitled to terminate this Agreement forthwith and without prior notice or any liability, in case there is any violation of the terms of agreement or in case there are more than 3 penalties on the Service Provider in any month. 9. ADDITIONAL CONDITIONS 9.1 Governmental Approvals: Service Provider will obtain all necessary licenses and approvals, including those of local, State, and Central Government / Municipal authorities for the successful implementation of all equipment. The Parties shall co-operate to facilitate the obtainment of any necessary Governmental licenses and approvals. 9.2 Complete Agreement: This Agreement and all of its Attachments constitute the complete Agreement between the Parties and replace any written or oral Agreement or understanding with respect to the subject matter. Changes, amendments or interpretations of this Agreement shall be valid only if they are in writing and signed by both parties, except that each Party may make a change of domicile or change of the name of the person to whom notifications shall be sent. This notification shall be made through a written document to the other Party to this Agreement. 9.3 Non Waiver: Failure to exercise by either party of any right under this Agreement in one or more instances shall not constitute a waiver of those rights in another instance. Such waiver by one Party of any of the rights established herein shall not be considered as a waiver of another right established herein. 9.4 Notifications: All notifications or notices related to this Agreement shall be made in writing and shall be effective when they are delivered personally or sent by registered mail to the addresses indicated in this Agreement. Any change of Address should be notified. The notification must only be made to the designated authority in ICSI. 9.5 Headings: The headings used in this Agreement are for purposes of convenience only and shall not control the language or meaning of the provision following. 9.6 Precedence: In the event of any ambiguity or doubt or dispute on the terms and conditions applicable the order of precedence for the purposes of resolving such ambiguity, doubt or dispute shall be : (1) This Agreement (2) The Attachments (3) The Purchase Order (4) The Offer 10. ARBITRATION Any dispute arising out of or connected with the tender shall be referred to the sole arbitrator appointed by the Secretary & CEO, ICSI or his nominee. The arbitration proceedings shall be conducted in accordance with the Arbitration & Reconciliation Act, 1996 and the decision of the arbitrator shall be final and binding on the parties. The arbitration proceedings will be conducted in Delhi and will be subject to the jurisdiction of the courts in Delhi. In case the service provider fails to appoint an arbitrator within 30 days from the receipt of the request to do so by the ICSI, Secretary & CEO , ICSI will designate the sole arbitrator. Subject to as aforesaid, the provisions of the Arbitration and Conciliation Act. 1996 and any statutory modifications or re-enactment in lieu thereof shall apply to the arbitration proceedings under the clause. 11. JURISDICTION OF COURTS: All disputes arising out of or relating to the Tender shall be deemed to have arisen in New Delhi and only courts having jurisdiction over Delhi shall determine the same. IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed in duplicate as of the day and month and year first written above. FOR……Service Provider‟s FOR the Institute of Company Secretaries of India AUTHORISED SIGNATORY AUTHORISED SIGNATORY NAME: NAME: DESIGNATION: DESIGNATION: DATE: DATE: In presence of 1. 2.
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