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					Purchase:2011-12(WAN)                                            25th April 2011


            Sub: Procurement of WAN Connectivity (VPN &IVPN)


The Institute of Company Secretaries of India is a statutory body set up by an
Act of Parliament. It is functioning under the overall administrative jurisdiction
of Ministry of Corporate Affairs, Government of India, and its Headquarters is
located at “ICSI House” 22 Institutional Area Lodi Road New Delhi-110 003.

The Institute proposes to procure WAN Connectivity (VPN & IVPN) as per
enclosed quotation document and accordingly sealed quotation are invited for
WAN Connecivity (VPN & IVPN) as stated in the said document.

The sealed quotation is to be sent to Shri N K Jain, Secretary & CEO, The
Institute of Company Secretaries of India, by name at the Institute’s
Headquarters in the envelope super scribing “Quotation for WAN
Connectivity (VPN & IVPN)” due on 30th May 2011 by 2.00 PM

Should there be need for any clarification the same can be had from the
undersigned.


Thanking you,


Yours faithfully,


( P K GROVER )
   DIRECTOR
ICSI/TD/EL                                                     25th April, 2011

                         ICSI House, 22, Institutional Area,
                            Lodi Road, New Delhi




                     TENDER DOCUMENT

                                        FOR

                   WAN INFRASTUCTURE

                                          AT


   The Institute of Company Secretaries of India
             ‘ICSI House’, 22 Institutional Area,
                Lodi Road, New Delhi-110003




Cost of Tender Rs.1000/- (Rupees One Thousand only)
                          INDEX

S.  CONTENTS                      Page
No.                               No.
1   General Terms & Conditions    3

2   Scope of Work                 15

3   Technical Specifications      18

4   Basis of Evaluation           24

5   Bill of Materials             25

6   Service Level Agreement       32
Chapter 1
                       General Terms and Conditions

The Institute of Company Secretaries of India is a statutory body set up by an Act of
Parliament. It is functioning under the overall administrative jurisdiction of Ministry
of Corporate Affairs, Government of India, and its headquarters is located at “ICSI
House” 22 Institutional Area, Lodi Road New Delhi-110 003 intends to design,
configure and establish the Wide Area Network for its various offices all over India.
The work includes Designing, Supply, Installation, Configuration support and
Maintenance of the network (Routers, Firewall, WAN Links between 13 locations
(ICSI Lodi Road New Delhi; ICSI Sector – 62 Noida; ICSI-NIRO Prasad Nagar, New
Delhi; ICSI-WIRO Nariman Point Mumbai; ICSI-EIRO Ahiripukur Kolkata; ICSI-SIRO
Nungambakkam Chennai; ICSI-CCGRT,CBD Belapur Navi Mumbai; Gurugaon
Chapter, Jharsa Road, Sector – 32, Gurgaon; Jaipur Chapter, Jhalana Doongari,
Jaipur; Bangalore Chapter, Cunningham Road, Bangalore; Hyderabad Chapter,
Khairatabad, Hyderabad; Ahmedabad Chapter, Ashram Road, Ahmedabad; Pune
Chapter, Mukund Nagar, Pune), Internet Bandwidth, other accessories & software, if
any), for a period of three years from installation and configuration. Sealed tenders
are, invited for the aforesaid purpose.

The following conditions should be carefully noted:

GENERAL CONDITIONS

1. The bidder must be a reputed service provider. The authority for all products
   provided from the manufacturer must be submitted. The bids received without
   authority are liable to be rejected.

2. Quotations should be submitted in two separate sealed covers. First cover
   containing, "TECHNICAL BID", should provide only technical specification of
   the network & related system offered along with literature, pamphlets, drawing
   etc. This cover should contain complete technical specifications of the network &
   redundancy level, make of            equipment, model, and names of
   Tenderer/manufacturer etc. of the system offered. The solution as proposed
   should be defined.

   Second cover containing, "COMMERCIAL BID" should provide only Price, as
   per the Bill of Quantity annexed hereto. In case there are any optional items
   which are necessary in the efficient running of the Equipment mentioned in this
   tender, the prices must be quoted for these Optional Items also. Both the covers
   should first be sealed separately, and then both the covers should be kept in a
   single sealed bigger envelop. This envelope should be addressed to, Shri N. K.
   Jain, Secretary & CEO, The Institute of Company Secretaries of India, 22,
   Institutional Area, Lodi Road, New Delhi. The Envelope should bear the
   inscription "Quotation for setting up of the WAN for ICSI, New Delhi”.
3. Bids should be valid for a minimum period of 180 (One hundred eighty) days
   after the due date.

4. The last date for receipt of sealed bids in the Institute is 30th May 2011 by 2:00
   PM (‘due date’) and the technical bids will be opened on the 31st May 2011 at
   10.00 AM in the presence of the intending Tenderers or their authorized
   representatives, who wish to be present. In the event of due date being a closed
   holiday or declared Holiday for Central Government offices, the due date for
   opening of the bids will be the following working day at the appointed date, time
   & venue.

5. The tender document may be obtained during working hours from 27th April
   2011 to 30th May 2011 by 1.00 PM 2011 on all working days on payment of
   Rs.1000/- from the Reception Counter of the Institute on cash payment or by
   submitting a demand draft in favour of “The Institute of Company Secretaries of
   India”, payable at New Delhi. The tender document can also be down loaded
   from the website of the Institute (www.icsi.edu) for which suppliers would be
   required to enclose a demand draft of Rs.1000/- towards the cost of the tender
   document along with their quotes, failing which the tender shall be out rightly
   rejected.

6. The work as detailed in this tender shall be executed and completed within the
   period stipulated in the Work Order that will be issued in accordance with the
   Tender documents. Technical Specifications, Bill of Quantities and Drawings are
   required to the satisfaction of ICSI. The work shall however be carried out and
   completed in phases for which start date and completion date shall be mutually
   discussed and agreed upon before the award of work order. The work shall not
   be considered as completed until ICSI certifies in writing that the same has been
   completed.

7. The rates should be quoted in Indian Rupees (INR) (in case of imported item) for
   delivery/installation at the premises of ICSI, New Delhi. All prices shall be final
   and shall not be subject to escalation of any kind. The rates must be quoted as
   per the bill of quantities attached hereto.

8. Quoted prices should be inclusive of all taxes and duties F.O.R. destination basis.

9. Bidders are requested to clearly specify brand, model, make quoted for.
   Financial bid without make / model / brand will be treated as incomplete. BID
   without equipments make/model will be deemed to be treated as misleading
   information.
10. The Tenderer should maintain the quality of service as per Service Level
    Agreement (SLA), quote the products strictly as per the tender specifications
    given. Complete Technical details along with make, model number, complete
    specification, pamphlets, and literature of the systems highlighting the special
    features of their offer should be supplied along with the quotation. No deviations
    in the specifications of the items or in SLA would be accepted. Quotations not
    adhering to the specifications of the terms as in tender and SLA will be out rightly
    rejected.

11. The Institute reserves the right to accept or reject any or all the tenders/Bids
    without assigning any reason whatsoever may be.

12. Incomplete quotations shall be rejected.

13. The Tenderer should sign all pages of quotation and drawings accompanying the
    quotation.

14. The Tenderer should quote for all the items strictly, as per the specifications on
    which price comparison shall be made.

15. The Tenderer should be an Authorized Service Provider/Channel Partner of the
    products (Active & Passive) and should provide authorization letter from Principal
    manufacturer for this particular tender. In case the Service Provider fails to
    maintain the equipment and software/s provided, the Principal Manufacturer
    shall be liable to maintain all services for which a letter from the Principal
    Manufacturer is obtained and attached to the tender/bid.

16. The Tenderer should have executed at least three projects of WAN Links, internet
    Bandwidth and Network securities during the last immediately preceding three
    financial years each costing not less than Rs.50.00 (fifty) Lakhs and submit the
    proof for the same. Completion certificate should be submitted along with a copy
    of purchase order/Tender letter. The above three executed projects should have
    WAN links between multiple office locations and installation & commissioning of
    Routers, Firewall, wireless network, VOIP and Bandwidth monitoring.

17. Tenderer should have a turnover of minimum 10 Crores per year in the last three
    preceding financial years and should furnish the documents such as last three
    years audited balance sheet.

18. At least one of the Tender/order mentioned above should be in Central
    Government/PSU.

19. The Tenderer will have to arrange for all the testing equipment & tools required
    for installation, testing & maintenance & monitoring through single interface at
    ICSI site etc.
20. Aviation Lamp to be placed on the top of the mast (if radio link quoted), it
    includes electric cable, sockets, switches etc required for the fitting of the same
    from electric supply from server room.

21. The service provider / Principal Manufacturer of the active components are to be
    directly present in India with their own office.

22. The Principal Manufacturer must have a local logistics support by maintaining a
    direct spare warehouse in the Country. This is to ensure immediate delivery of
    spare parts from Principal Manufacturer of equipment to its Channel
    Partner/Service Provider. Toll free no. or call logging via Internet from India
    should be accessible for technical assistance for Customer & Service Provider.

23. For smooth, seamless and easy manageability, operation and maintenance, all
    the routers should be of same make and managed by Network Management
    Software (NMS) like Cisco works SNMS as per the specification.

24. The Tenderers should give clause- by-clause compliance for the technical
    specification of the equipments in their technical bids. They should also give
    compliance of all the terms & conditions as mentioned in the Tender document.

25. ICSI will have the right to reject the component/equipments supplied, if it does
    not comply with the specifications at any point of installation/inspections.

26. The Tenderer will ensure smooth integration of the proposed network with any
    existing network and/or failover network at ICSI‟s offices located all over India.

27. The proposed quantity as specified in the price bid Performa is subject to change
    depending on ICSI priority vis-à-vis financial constraints.

28. The Tenderer shall submit the following document along with the Tender as a
    part of technical bid:-

   a) Plan of implementation starting with zero date. The project report with date
      wise scheduling and implementation of each component and the requisite
      configuration and customization of software and hardware.
   b) Letter of the Principle Manufacturer of software and hardware.
   c) Copies of Annual reports or documents for paid up capital for last 3 years.
   d) Detailed pamphlets of each and every component including wires.
   e) List of firms with name, address, phone numbers, e-mail address of the contact
      persons where major projects have been implemented by your Organization.
   f) Power of attorney in the name of the person who will sign the document or
      tender.
   g) Name of the sub-Tenderers to be employed in the project.
   h) Details of present commitments giving Tender values, details of work date of
      commencement of work, percentage completed as on date and schedule date
      of completion along with the completion certificate.
   i) Permanent Account Number received from Income Tax Department.
   j) Details of EMD furnished in accordance with clause 31.
   k) List of clients as per clause 17 with contact details.

29. Inspection
    ICSI or its authorized representative shall have the right to inspect or to test the
    items to verify their conformity to the ordered specifications. The Tenderer shall
    provide all reasonable facilities and assistance to the inspector at no charge to
    ICSI. In case the inspected or tested goods fail to conform to the specifications,
    ICSI, New Delhi shall reject them and Tenderer / supplier shall either replace the
    rejected goods or make all alterations necessary to meet specification required
    free of cost to ICSI.

30. Earnest Money Deposit
    (i) The quotations must be accompanied by Earnest Money Deposit (EMD) of Rs.
        50,000/- (Rupees Fifty Thousand only) in the form of Demand Draft/Pay Order
        payable at New Delhi. Quotations received without Earnest Money Deposit
        shall be rejected summarily. No interest will be payable by ICSI on EMD.

   (ii) Earnest Money Deposit is liable to be forfeited and bid is liable to be rejected,
        if the Tenderer / supplier withdraw or amends, impairs or derogates from the
        tender in any respect within the period of validity of the tender which is 180
        (One Hundred and Eighty) days from the close of the bid

31. Security Deposit
    The tenderer whose tender is accepted by ICSI shall be required to give a
    security deposit for faithful performance of the Tender.

   The total amount of security deposit shall be Rs.1, 00, 000/-(Rupees One Lakh
   only). No interest will be payable by ICSI on the security deposit, so held. Out of
   which, The EMD of Rs.50, 000/-(Rupees Fifty Thousand only) will be converted
   into security deposit and the balance of the security deposit amounting to Rs.50,
   000/- (Rupees fifty Thousand only) shall be provided by the tenderer through an
   irrecoverable Bank Guarantee from any Nationalized Bank in favor of the Institute
   of Company Secretaries of India. The Bank Guarantee shall be valid for a period
   of 3 (Three) years and shall be submitted within 10(ten) days of the award of
   work. In case Tenderer fails to execute the work as per the tender; or fails to
   deliver the satisfactory after sales service within the warranty period as
   stipulated in clause 33, or fails to execute SLA, the ICSI shall have the right to
   invoke the said Bank Guarantee and shall also forfeit the amount of Rs.50, 000/-
   (Rupees Fifty Thousand only) being part of the security deposit. No interest will
   be payable by ICSI on the security deposit, so held.
32. Other Conditions
         a) The installation of RF/Fiber connectivity by the vendor must be
            completed in 30 days from the date of issue of order and the firm must
            acquire the written acceptance of successful installation from the
            Directorate of IT, ICSI within the above mentioned period. ICSI reserves
            the full rights to impose penalty on the vendor ₹@Rs.500/- (Rupees Five
            Hundred only) per day or part thereof for the delay after 30 days from the
            date of issue of order - if the vendor fails to get the acceptance for
            successful installation on the network.
         b) The vendor must provide and maintain in ICSI, window Console
            software(s) in 3 computer systems of ICSI to monitor Real-Time MRTG
            graph for all the connections of Fiber/RF connectivity installed in various
            offices of the ICSI within 30 days of receipt of order from the ICSI. Failure
            to implement the said software(s) in time would give ICSI the full rights
            to impose penalty on the vendor @Rs.500/- (Rupees Five Hundred only)
            per day or part thereof for the delay period. .
         c) QOS for VOIP services between Lodhi Road and Noida office of ICSI must
            be implemented along with the installation of Fiber/RF connectivity as a
            part of the job order. QOS is also to be implemented for the website
            running from Noida Office. Any additional QOS for VOIP between other
            offices of ICSI must be implemented within 72 hours of receipt of the
            order. Failing to implement QOS within the above specified period, ICSI
            owns the full rights to impose penalty on the vendor @Rs.500/- (Rupees
            Five Hundred only) per day or part thereof for the delay period.
33. Warranty
    Standards Warranty for Hardware shall include free maintenance of the whole
    equipment supplied including free replacement of parts. The defects, if any shall
    be attended to within 4(four) working hours. The comprehensive on site warranty
    shall be for a minimum period of 3(three) years from the date of installation of the
    equipment and successful acceptance of it‟s functioning by ICSI duly certified by
    the designated officer of ICSI. The comprehensive warranty includes onsite
    warranty with parts.

   The successful Tenderer shall be required to execute a Service Level Agreement
   (SLA) as per the format attached hereto. The said Agreement forms an integral
   part of this tender and shall be signed within 10(ten) days of the award of the
   contract. The service charges payable under the said SLA shall however be fixed
   and firm for a period of 3 (three) years.

   Penalty of ₹@Rs.500/-(Rupees Five hundred only) per day or part thereof for
   default will be levied if the defect reported by ICSI is not attended within the time
   stipulated above. In case of default for a period beyond five days, the ICSI
   reserves the right to get the product rectified / replaced or procured afresh. The
   amount so incurred by the ICSI will be deducted from the charges to be paid to
   the vendor or from the security deposit/bank guarantee. Penalty of ₹@Rs.500/-
   (Rupees Five Hundred Only) per day or part thereof will be levied for any default
   of the terms of the tender if the penalty for any default is not explicitly mentioned
   individually against the clauses.

34. Delivery Period & Site Details
    The Delivery, installation & commissioning will be completed within 4(Four)
    weeks on placement of the purchase or work order. Any delay by the Tenderer in
    the delivery of items shall render the Tenderer liable to any or all of the sanctions
    viz. invocation of Bank Guarantee / forfeiture of security deposit, imposition of
    liquidated damage, etc.

   Site for delivery & installation of equipment are as under:

   The Institute of Company Secretaries of India
   ICSI House, 22, Institutional Area Lodi Road
   New Delhi-110003

   The Institute of Company Secretaries of India
   C-37, Sector –62, Noida (U.P.)

   NIRC of the ICSI
   4, Institutional Area, Prasad Nagar
   New Delhi – 110005

   EIRC of the ICSI
   ICSI-EIRC Building, 3-A, Ahiripukur, 1st Lane,
   Kolkata – 700019

   SIRC of the ICSI
   „ICSI-SIRC House‟, No. 9. Wheat Crofts Road,
   Nungambakkam,
   Chennai – 600034

   WIRC of the ICSI
   13, Jolly Maker Chambers,
   No. 2 (First Floor), Nariman Point,
   Mumbai - 400021

   ICSI-CCGRT
   Plot No. 101, Sector – 15,
   Institutional Area, CBD Belapur,
   Navi Mumbai – 400614

   Gurgaon Chapter under NIRC of the ICSI
   First Floor, Deenbandhu Sir Chhoturam Bhawan,
   Jharsa Road (Behind Shiv Mandir), Sector – 32,
   Gurgaon – 122002
   Jaipur Chapter under NIRC of the ICSI
   ICSI House
   A-5/A, Institutional Area
   Jhalana Doongri, Jaipur-302004


   Bangalore Chapter under SIRC of the ICSI
   Sheriff Chambers (III Floor, Rear Block)
   14, Cunningham Road, Bangalore – 560052


   Hyderabad Chapter under SIRC of the ICSI
   6-3-609/5, Anand Nagar Colony
   Khairatabad, Hyderabad – 500004


   Ahmedabad Chapter under WIRC of the ICSI
   ICSI – Maneklal Mills Complex
   S-2, B-tower, Chinubhai Towers
   Opp. Handloom House, Ashram Road,
   Ahmedabad – 380009


   Pune Chapter under WIRC of the ICSI
   23, Mukund Nagar, Corner of Lane No. 1
   Above Doctor Joshi Hospital,
   Pune - 411037


35. Liquidated Damages
    If the Tenderer fails to deliver any or all of the goods or complete the installation/
    commissioning within the period specified in the purchase order, ICSI, shall
    without prejudice to its other remedies, deduct as liquidated damage 1.0(one)
    percent of the price of the delayed goods for every week of delay or part thereof.

36. Payment Terms
    a. 100 % payment on the supplied items shall be made after supply, physical
       acceptance, successful installation and commissioning of the equipment on
       running accounts bills. A Purchase Order will be issued by the ICSI, which will
       detail the Equipment & services and the delivery schedule.

   b. Leased components cost, if any would be paid on annual basis and calculation
      would be done on three years basis
   c. The service charges if any payable per annum under the said SLA for 3 (three)
      years, shall however be fixed and firm and mentioned clearly in the price Bid.

37. ICSI does not bind itself to accept the lowest or any tender or to assign any
    reason thereof and also reserves the right of accepting the tender in whole or in
    part.

38. Assignment and Subletting:
    The whole work included in the Tender shall be executed by the Tenderer and
    the Tenderer shall not directly or indirectly transfer assign or sublet the contract
    or any part thereof or interest therein without the written consent of ICSI.

39. Rates quoted must include the following:
    a) Site clearance all the time
    b) Setting out the work

   The Tenderer shall comply with and give all notices required by any authority
   under any act of Parliament and I municipal authorities.

40. Cases where no specifications provided in tender
    In case of any work for which there is no specification in the Tender, such work
    shall be carried out in accordance with the directions of the ICSI or its authorized
    representative.

41. A few goods/materials may be selected or ordered or procured on
    complimentary basis/subsidized basis/discounted rates from any manufacturers
    or firms by the ICSI at its sole discretion and the ICSI reserves the right of making
    the payment directly for such goods or materials. In such a situation the market
    value of the goods/materials so procured would be deducted from the value of
    Tender. Whether the goods are ordered by the Tenderer or ICSI, the Tenderer
    shall at his own cost, fix the same if called upon to do so and the Tenderer shall
    also receive and sign for such goods and be responsible for their safe custody
    from the date of their delivery till the date of their incorporation in the works.

42. Daily project programme will be drawn up by the Tenderer, after considering
    availability of materials, work fronts and the joint programme of execution. The
    Tenderer shall adhere to the targets / programme. A penalty of Rs.1000/- per
    day of delay will be enforced on the Tenderer for any deviation from the time
    schedule.

43. The Tenderer shall examine carefully all the tender documents consisting of:

   - Invitation to Tenderers.
   - General Terms & Conditions
   - Technical Specifications.
   - Bill of Quantities.
   - Service Level Agreement (SLA)

   These shall form integral part of the Agreement.

   The Tenderer is advised to visit and inspect the sites at his own cost and shall be
   responsible to secure all necessary information, which may be required for
   completing the tender. Ignorance of site conditions or local information shall not
   be considered as an excuse for non-performance of the contract. All costs,
   charges and expenses that may be incurred by the Tenderer in connection with
   the preparation of his tender shall be borne by him and the ICSI will not accept
   any liability whatsoever in this regard.

44. Time is the essence of the contract and the tenderer‟s are required to complete
    the work in all respects within the stipulated time of completion and hand over
    the same, complete in all respects to the satisfaction of the ICSI.

45. All corrections in the tender shall be attested by initials of the Tenderers.
    Corrections, if not attested may entail rejection of tender.

46. It shall be clearly understood that the rates quoted in the tender will be for
    complete work at site, as per instructions to Tenderers, conditions of Contract,
    specifications and drawings, and also for all such works as are necessary for the
    proper completion of the contract, although specific mention thereof may not
    have been made in the specifications or drawings or tender documents. The rates
    shall be firm and shall not be subject to cost escalation.

47. Every page of the tender shall be signed on the left side bottom corner by the
    person or persons submitting the tender in token of his/their having acquainted
    himself / themselves with the general conditions etc as laid down. Any tender is
    liable to be treated as defective and liable to be rejected, if any of the pages is
    not signed. All erasures and alterations made while filling the tender must be
    attested by initials of the Tenderer. Overwriting of figures is not permitted.
    Failure to comply with either of these conditions will render the tender liable for
    rejection. No advice of any change in rate after the opening of the tender will be
    entertained.

48. The ICSI does not bind itself to accept the lowest tender and reserves the right to
    reject any or all the tenders without assigning any reason thereof and also
    reserve the right of accepting the whole or part of the tender. The part
    acceptance of the tender will not violate the terms and conditions of the contract
    and the Tenderer will execute the work at the specified rates without any extra
    charges or compensation with in the stipulated period.

49. ICSI/ ICSI representative shall have power to make any alterations or additions to
    the stipulated specifications, drawings, designs, and instructions that may appeal
    to him to be necessary or advisable during the progress of the work and the
   Tenderer shall abide by the instructions of ICSI if any claim for compensation on
   account of such alterations or additions. The Tenderer shall be bound to carry out
   the work in accordance with any instructions which may be given to him in
   writing signed by ICSI and such alterations shall not invalidate the contract, and
   any additional work which the Tenderer may be directed to do in the manner
   specified above, as part of the work, shall be carried out by the Tenderer on the
   same conditions in all respects on the basis of which he agreed to do the main
   work and at the same rates as are specified in the tender for the main work
   without any deviation. The time for the completion of the work shall be extended
   in the proportion that the additional work bears to the original contract work and
   the certificate of the ICSI shall be conclusive as to such proportions.

50. The Tenderer shall, on the written order of the ICSI, suspend the progress of the
    work or any part thereof for such time or times and in such a manner as the ICSI
    may consider necessary and shall during such suspension properly protect and
    secure the work as considered necessary in the opinion of the ICSI or its
    representative. No compensation shall be payable to the Tenderer on whatsoever
    account for suspension of work.

51. Termination of the Contract.

   The Contract in whole or part can be terminated at the option of ICSI, if the ICSI
   for any reason whatsoever does not require the whole or part of the job thereof as
   specified in the tender to be carried out, ICSI shall give notice in writing of the
   fact to the Tenderer who shall have no claim to any payment or compensation
   whatsoever on account of any profit or advantage, which would have derived
   from the execution of the work in full, but which he did not derive in
   consequences the full amount of the work not having been carried out, neither
   shall he have any claim on compensation by reason of any alterations having
   been made in the original specification or the designs and instruction which shall
   involve any curtailment of the work contemplated.

52. Claim of Interest:

   No claim for interest will be entertained by ICSI with respect to any moneys or
   balances, which may be in its hands owing to a dispute between itself and the
   Tenderer.

53. All disputes, differences, claims and demands arising under or pursuant to or
    touching the contract shall be referred to the arbitrator to be appointed by the
    Secretary & CEO of the Institute of Company Secretaries of India, New Delhi. The
    award of the sole arbitrator shall be final and binding on both the parties under
    provisions of the Arbitration and Reconciliation Act, 1996 or any statutory
    modifications on re-enactment thereof as in force. Place of such arbitration
    proceedings shall be at Delhi.
54. There will be a pre-bid meeting on dated 2nd May 2011 at 10 am in ICSI- Noida
    office located at C-37 Sector-62 Noida to clarify the queries of the interested
    bidders.

55. For any further details /clarifications, Shri Ankur Yadav, Senior Director
   Information & Technology in ICSI (0120-4522012) may be contacted.




   25th April 2011                                                ( P K GROVER )
                                                                     DIRECTOR
Chapter 2

SCOPE OF WORK

The Institute of Company‟ Secretaries of India intends to hire MPLS VPN & Internet
services for its offices called the ICSI Lodi Road New Delhi; ICSI Sector – 62 Noida;
ICSI-NIRO Prasad Nagar, New Delhi; ICSI-WIRO Nariman Point Mumbai; ICSI-EIRO
Ahiripukur Kolkata; ICSI-SIRO Nungambakkam Chennai; ICSI-CCGRT, CBD Belapur
Navi Mumbai and other offices as per the detailed address given in the tender on
end-to-end basis for a period of three years. Services as per the Service Level
Agreement will have to be started after completion of work within three weeks of the
award of contract.

Scope of work would be defined in three parts.

It includes end-to-end connectivity between the ICSI Noida Office (central node) and
all other remaining locations as given in the technical specification section.

1. Link provisioning of last mile
2. Internet Bandwidth
3. Routing and Security
4. Monitoring software which will continuously monitor link / utilization & generate
bursting traffic at frequent interval to check bandwidth.
5. Proactive monitoring till user end and SMS intimation.


Qualified bidder can submit bid for either of the part of tender or in association of
with second party but ownership in all respects like supply of equipments,
implementation, configuration ,day to day support, faulty equipments replacements
and escalations will be of only primary vendor who will bid for tender. Single party
or joint party would be preferred.

Site for delivery & installation of equipment are as under

Shri P K Grover
Director Administration & Purchase
The Institute of company secretaries of India
ICSI House, 22, Institutional Area Lodi Road
New Delhi-110003
Ph: 011 45341015


Shri A K Rath
Dy.Director
The Institute of company secretaries of India
C-37, Sector –62, Noida (U.P.)
Ph: 0120 4522037

Shri T R Mehta
Executive Officer
NIRC of the ICSI
4, Institutional Area, Prasad Nagar
New Delhi – 110005
Ph: 011-25816593

Shri S Mukherjee
Executive Officer
EIRC of the ICSI
ICSI-EIRC Building, 3-A, Ahiripukur, 1st Lane,
Kolkata – 700019
Ph: 033 - 22816542

Ms. Sarah Arokiaswamy
Joint Director
SIRC of the ICSI
„ICSI-SIRC House‟, No. 9. Wheat Crofts Road,
Nungambakkam,
Chennai – 600034
Ph: 044 - 28279898

Shri Sudipto Pal
Joint Director
WIRC of the ICSI
13, Jolly Maker Chambers,
No. 2 (First Floor), Nariman Point,
Mumbai – 400021
Ph:022 - 22021826

Shri Gopal Chalam
Dean
ICSI-CCGRT
Plot No. 101, Sector – 15,
Institutional Area, CBD Belapur,
Navi Mumbai – 400614
Ph: 022 - 27561229

Shri Suresh Kumar
Chairman
Gurgaon Chapter of the ICSI
First Floor, Deenbandhu Sir Chhoturam Bhawan,
Jharsa Road (Behind Shiv Mandir), Sector – 32,
Gurgaon – 122002

Shri Animesh
Executive Officer
Jaipur Chapter of the ICSI
ICSI House
A-5/A, Institutional Area
Jhalana Doongri, Jaipur-302004

Ms. Sangeetha Flora
Executive Officer
Bangalore Chapter of the ICSI
Sheriff Chambers (III Floor, Rear Block)
14, Cunningham Road, Bangalore – 560052

Shri R. Chandrashekhar
Executive Officer
Hyderabad Chapter of the ICSI
6-3-609/5, Anand Nagar Colony
Khairatabad, Hyderabad – 500004

Ms. Sumali Parekh
Executive Officer
Ahmedabad Chapter of the ICSI
ICSI – Maneklal Mills Complex
S-2, B-tower, Chinubhai Towers
Opp. Handloom House, Ashram Road,
Ahmedabad – 380009

Shri Anil Tale
Executive Officer
Pune Chapter of the ICSI
23, Mukund Nagar, Corner of Lane No. 1
Above Doctor Joshi Hospital,
Pune - 411037
Chapter 3

Technical Specifications

3.1.1 Part-1:
Specification for Link provisioning between Noida and other office of the Institute

   a. Last mile connectivity to be extended from between locations will be
      primarily based on leased fiber only and in exceptional cases for non-feasible
      areas only RF may be accepted with formal permission of ICSI. There should
      be provision made by the Vendor for automatic takeover by RF connectivity in
      case of primary fiber connectivity fail-over.
   b. Bandwidth on the link shall be 1:1 fully dedicated.
   c. RF connectivity equipments must support the IP VPN pass through or VPN
      capability based on 3 DES (256bits) and AES (256bits)
   d. MPLS VPN link shall support 5 Mbps or above throughput in any conditions at
      nodes and 15 MBPS at central hubs of the ICSI Delhi/Noida.
   e. RF equipments if required must be installed with lightening arrestor and
      power over Ethernet modules to avoid any additional power requirements.
   f. Bidders are required to have Site survey for submission of commercials for
      commissioning of link between ICSI Delhi and ICSI Noida Office. ICSI will
      permit on the basis of the written request by the bidders in one-day advance.
   g. ICSI has provisioned serial interface on router (for seven major offices) for the
      link by assumption of leased serial link and if RF link option is quoted then
      vendor must change the serial interface to Ethernet interface on router
      configuration. Apart from this ICSI has provisioned two Ethernet interface on
      router for local LAN and Internet link connectivity.
   h. ICSI has provisioned to purchase the WAN routers wherever required under
      this tender.
   i. RF link as secondary link shall be quoted and the vendor shall l provide the RF
      at both sides in Lodi Road, New Delhi and ICSI Noida.
   j. WPC/SACFA liaisoning Processing charges i.e. clearance/operating License
      Processing for the period of three years or till warranty period whichever is
      more must be built in the installation cost.
   k. To maintain dual redundancy at Delhi / Noida site, the vendor may partner
      with another firm. In case the vendor does not partner with another firm, ICSI
      shall award the redundant link as per the comparatives. The responsibility of
      all kind of coordination, configurations, automatic switchover from one link to
      another in case of failure and other technical issues pertaining to the
      redundant link will however lie with the vendor maintaining the primary link.

3.1.2 Part -2:
Internet Bandwidth at Delhi, Lodhi Road and Noida office of the ICSI
       The following technical requirement shall be complied with:
   a) A Dedicated 3 Mbps link (unlimited data transfer rate) at the location ICSI
      Lodhi Road, Delhi and 2 Mbps link at Noida Office with 1:1 sharing.
      Committed access rate till last mile.
   b) Existing Cisco Routers shall shift under the AMC of the selected firm and the
      SLA clauses shall apply. The routers are to be configured at both the ends
      with hardware firewall at both Delhi and Noida sites.(Routers would be
      provided by service provider on the locations where the same is not
      available as on date)
   c) Independent gateways would be used for all the locations and if one link goes
      down then all Internet traffic routed to available gateways.
   d) Last mile connectivity to be extended from between locations based on leased
      fiber/Radio link.
   e) Internet bandwidth should support secured Site-to-Site IP VPN and it can be
      used as backup link for both the offices. Available backup Bandwidth should
      always be equal to the mentioned bandwidth in any circumstances. The back-
      up should be available both for VPN as well as internet bandwidth
   f) ISP (Service Provider) should preferably be Class-A Service Provider and
      should have min. STM 1 (155 MBPS) or higher bandwidth with backup. ISP
      should have local peering for National traffic; Traffic should be routed to
      secondary Gateway once the primary fails.
   g) Backup Option should be supported based on IP VPN or any other options like
      RF etc.
   h) Additional termination equipments (if required), for providing Internet
      connectivity at ICSI Delhi and ICSI Noida shall be supplied by ISP on lease
      with bundle cost of Internet bandwidth. ICSI has provisioned Ethernet
      interface on routers, which are also part of this tender.
   i) Any equipment like radio mast etc shall be on lease to ICSI for the duration of
      the contract and only space for installation would be provided.
   j) Internet bandwidth shall be provided through static IP without NAT.
   k) RF backup option may be accepted for equal band width to that of Fiber
      connectivity in all locations.
   l) SNMP monitoring shall be enabled on routers at all locations to measure band
      width as per QOS.
   m) The Institute has a disaster recovery site at ICSI Lodhi Road, Delhi, which may
      be shifted to Chennai office in future. During disaster all operations shall be
      shifted from the Noida Office to the disaster recovery site. The vendor is
      binded to up-grade the bandwidth within four hours of intimation. The active
      site will be established at Noida and Delhi, Lodi Road will be the passive site.
   n) QOS shall be required for 3 (three) application servers, EPABX and software
      should be provided by vendor to measure each QOS separately.


   .
3.1.3 Part -3:
Router for location of ICSI
      Routers at seven locations are available. Make is CISCO 2811/ 2800 series
      which shall shift under the AMC of the vendor. For other locations router shall
      be provided by the vendor.


Hardware Firewall/UTM: Presently 4 (four) UTM Firewalls with redundancy are
available at 2 locations (Delhi & Noida). The UTM Firewall is providing additional
functionality of IPS, bandwidth management, HTTP Proxy, web and content filtering,
and reporting. It is the responsibility of the Service Provider to maintain/manage the
firewall also. ICSI is using Cyberoam CR 100ia firewall/UTM in one site and CR 100i
firewall/UTM in other site as on date (It may be noted that ICSI has similar penal
terms with the provider of Cyberoam and the ownership will be fixed on the vendor
for all coordination as required.       The Service Provider is expected to depute
personnel within 4 hrs of disruption /degradation of traffic at the site).

The payment to service provider of firewall shall be cleared on explicit advice of the
vendor on monthly basis.
Technical Sheet for Technical Bid

1.    Specifications of Hardware, Software and support
      a.     Router Specification with all required accessories (make, modal, part
             No. with detailed brochure). Details of association with the principal
             manufacturer to be listed)
      b.     Firewall Specification with all required accessories (The Institute has
             Cyberoam CR 100i and CR 100ia firewalls installed at the Delhi, Lodhi
             Road, Office and ICSI Noida Office. Preference may be given to the
             Service Provider, who will take leverage from the existing setup).
             Cyberoam make and models are CR 100 i and CR 100ia manufactured
             by M/s Elite core. Technologies Ltd.
      c.     Functionalities of IPS (Intrusion Prevention System), bandwidth
             management, web and content filtering are already available with the
             Cyberoam UTM/Firewalls, and may be reconfigured.
      d.     Specifications and details of any other hardware for connectivity,
             security and backup RF, if required (make, modal, part No. with
             detailed brochure).       Details of association with the principal
             manufacturer to be listed)
      e.     The Service Provider should submit written consent that the warranty
             and penalty terms have been noted in the tender and the SLA and is in
             agreement with the same.
      f.     Detail pamphlets of each and every component
      g.     SMS warning on disruption, restoration and degradation, Upgradations.
      h.     Monitoring software specification to monitor all sites through single
             interface in 2 machines at every site.
      i.     Software to generate bursts to monitor bandwidths against each QOS
             channel.

2.    Details of the firm

      a.     Paid up capital in INR
      b.     Details of the sites with contact details where project worth not less than
             Rs.50 lacs has been executed by the firm.
       c.    Details of the solution with design and specifications of all
             entities including back-up arrangement. A diagram of the plan
             must be enclosed with the written details.
       d.    Details of escalation levels in the organization.
       e.    Detail of support, National level toll free number and held desk
             toll free number and the held desk established by the
             organization.
       f.    Details on how the link will be managed and monitored on 24 X 7
basis for degradation and SMS configuration for messaging engineers
             and supervisors of each locations.
       g.    Gnatt Chart of time frame for implementation starting from 0 day. The
             project report with day wise scheduling and implementation of each
           component and requisite configuration and customization of the
           hardware and software
     h.    Letter of the principal manufacturer of the hardware and software.
     i.    Copies of Annual reports or documents for paid-up capital ( or
           turnover).
     j.    Power of attorney in the name of the person who will sign the
           document.
     k.    Name and details of sub-tenders to be employed in the project.
     l.    Permanent Account No, received from income-tax department.
     m.    Details of EMD furnished in accordance with clause 31.

3.   Questionnaire to be filled up by the vendor for the evaluation of technical bids
     - (Full marks = 50) - (20% weightage will be given to technical evaluation).

     (a) Financial - Annual Turnover.
          Less than 500 Crore                                  (1 mark)
          500 Crore to 1000 Crore                              (2 marks)
          1000 crore to 2000 Crore                             (4 marks)
          Above 2000 Crore                                     (5 marks)


     (b) Services to be provided over Owned Infrastructure.
         Yes                                                   (5 marks)
         No                                                    (0 marks)

     (c) Network operation Center at Seismic zone =<3. DR NOC should be
         >500Km apart.
          Yes                                          (5 marks)
          No                                           (0 marks)

     (d) Owned Fiber Backbone Strength
          Fiber deployed in India for < 75,000 RKm             (0 mark)
          Fiber deployed in India for 75,000 – 100,000 RKm     (2 marks)
          Fiber deployed in India for 100,000 – 125,000 RKm    (3 mark)
          Fiber deployed in India for > 125,000 RKm            (5 mark)

     (e) Demand Based bandwidth
          Yes                                                  (5 marks)
          No                                                   (0 marks)

     (f) Audio Cof Solution
          Yes                                                  (5 marks)
          No                                                   (0 marks)

     (g) MPLS network integration for mobile users ( CDMA-1X and HSD/ 3G
         network)
            Yes                                               (5 marks)
            No                                                (0 marks)

      (h) Managed Service
           Yes                                                (5 marks)
           No                                                 (0 marks)

      (i) Single window for Voice (Fixed Line + Mobile), Video and data services
           Yes                                                 (5 marks)
           No                                                  (0 marks)

      (j) SLA - Network Availability
           > 99.9%                                            (5 marks)
           < 99.9% - > 99.5%                                  (4 marks)
           < 99.5%                                            (3 marks)

Value Addition:

ICSI shall give weightage to firms which can provide value added services as a part
of this tender. The value added services may be VoIP, integrated FMS services or
any services as provided.

The Service Provider must note that presently ICSI has Siemens Hipath 3000
exchange at two locations and VOIP is already enabled for the voice
communications of the two locations.
Chapter 4

Basis of Evaluation

     The basis of evaluation for the contract shall be:
     1. The technical bid should be evaluated on the eligibility criteria mentioned
     in the Technical Specification of the bid.
     2. The lowest financial bid based on competency in providing technical
     solution will be awarded the contract. In the final evaluation sheet, the
     weightage to be given to the technical evaluation based on the inputs of the
     vendors to the questionnaires pertaining to technical bid would be 20% and
     weightage to be given to commercial bids would be 80%.

     The bidder should quote the prices as per the details given below:

     a. One Time Fixed Cost.
     Total one time cost with break up.

     b. Recurring Cost on annual basis.
     Recurring cost would be based on following

     i. H/W & S/W required on lease at ICSI premises, for provisioning of link
     between both offices and Internet Services on end-to-end basis.
     ii. Link Charges. (Leased/Fiber/Radio Link). The charges shall be on actual
     basis inclusive of all taxes.(The actual rates and taxes may be mentioned
     separately)
Chapter : 5
Bill of Material

Section – A

Link between 13 locations (Central location being the ICSI, Noida Office)
Rates for different bandwidth as under in the format placed below:

Note –
1.    Primary link in Lodi Road, New Delhi and Noida sites may be Fiber only
with RF link of same band width as backup link. For all other sites primary link
may be preferably Fiber and in case it is not feasible, RF may be accepted.
2.    The Institute also desires to procure a redundant link belonging to a third
party vendor through the vendor being selected as the single service provider;
for overall control purpose through a Service Level Agreement. The vendor
being selected will be responsible for overall functioning of the connectivity’s
(Both VPN and IVPN) through automatic switchover process in order of
preference as defined by the ICSI during implementation.

Sl.     Site Name      Type    Vend Route Any Implement                 Annual Charges for Inte
No.                      of      or   r   Other ation cost
                       Link    Nam       Hardwa
                       (Fibe    e to       re
                       r/RF)    who
                               m the
                                link
                               belon
                                 gs
                                                                        512  1    2    3 4M
                                                                       KBPS MBPS MBPS MBPS

                                       AA*
1     Noida
                                       AA**
      Primary Fiber                                   To be built in
      Link                                              VPN cost
      Primary Fiber
      Link with RF
                                                      To be built in
      link of same
                                                        VPN cost
      band width as
      backup link
      Redundant
                                                      To be built in
      Fiber Link (by
                                                        VPN cost
      separate firm)
      Delhi(Lodhi                      AA*
2
      Road)                            AA**
      Primary Fiber                             To be built in
      Link                                        VPN cost
      Primary Fiber
      Link with RF
                                                To be built in
      link of same
                                                  VPN cost
      band width as
      backup link
      Redundant
                                                To be built in
      Fiber Link (by
                                                  VPN cost
      separate firm)

Sl.     Site Name      Type    Vend Route Any Implement            Annual Charges for Inte
No.                      of      or   r   Other ation cost
                       Link    Nam       Hardwa
                       (Fibe    e to       re
                       r/RF)    who
                               m the
                                link
                               belon
                                 gs
                                                                  7    8    9    10
                                                                 MBPS MBPS MBPS MBPS M

                                     AA*
1     Noida
                                     AA**
      Primary Fiber                             To be built in
      Link                                        VPN cost
      Primary Fiber
      Link with RF
                                                To be built in
      link of same
                                                  VPN cost
      band width as
      backup link
      Redundant
                                                To be built in
      Fiber Link (by
                                                  VPN cost
      separate firm)
      Delhi(Lodhi                    AA*
2
      Road)                          AA**
      Primary Fiber                             To be built in
      Link                                        VPN cost
      Primary Fiber
      Link with RF
                                                To be built in
      link of same
                                                  VPN cost
      band width as
      backup link
      Redundant                                 To be built in
      Fiber Link (by                              VPN cost
      separate firm)



Sl.     Site Name      Type    Vend Route Any   Implement          Annual Charges
No.                      of      or   r   Other ation cost
                       Link    Nam       Hardwa
                       (Fibe    e to       re
                       r/RF)    who
                               m the
                                link
                               belon
                                 gs
                                                              512  1    2    3 4
                                                             KBPS MBPS MBPS MBPS

      Delhi (Lodi                    AA*
1.
      Road)                          AA**
      Primary Fiber
      Link
      Primary Fiber
      Link with RF
      link of same
      band width as
      backup link
      Redundant
      Fiber Link (by
      separate firm)
                                     AA*
2.    Noida
                                     AA**
                                                             NA   NA   NA    NA

      Primary Fiber
      Link



                                                             NA   NA   NA    NA
      Primary Fiber
      Link with RF
      link of same
      band width as
      backup link

      Redundant
      Fiber Link (by
      separate firm)

3.    NIRO (Delhi)                   AA*




4.    EIRO (Kolkata)                 AA*

5.    SIRO (Chennai)                 AA*
      WIRO
6.                                   AA*
      (Mumbai)
      CCGRT
7.                                   AA*
      (Mumbai)
      Gurgaon
8.
      Chapter
9.    Jaipur Chapter
    Bangalore
10.
    Chapter
    Hyderabad
11.
    Chapter
    Ahmedabad
12.
    Chapter
13. Pune Chapter

Sl.     Site Name      Type    Vend Route Any   Implement          Annual Charges
No.                      of      or   r   Other ation cost
                       Link    Nam       Hardwa
                       (Fibe    e to       re
                       r/RF)    who
                               m the
                                link
                               belon
                                 gs
                                                              7    8    9    10
                                                             MBPS MBPS MBPS MBPS

      Delhi (Lodi                    AA*
1.
      Road)                          AA**
      Primary Fiber
      Link
      Primary Fiber
      Link with RF
      link of same
      band width as
      backup link
      Redundant
      Fiber Link (by
      separate firm)
                       AA*
2.    Noida
                       AA**
                              NA   NA   NA   NA

      Primary Fiber
      Link



                              NA   NA   NA   NA
      Primary Fiber
      Link with RF
      link of same
      band width as
      backup link

      Redundant
      Fiber Link (by
      separate firm)
3.    NIRO (Delhi)     AA*




4.    EIRO (Kolkata)   AA*

5.    SIRO (Chennai)   AA*
      WIRO
6.                     AA*
      (Mumbai)
      CCGRT
7.                     AA*
      (Mumbai)
      Gurgaon
8.
      Chapter
9.    Jaipur Chapter
      Bangalore
10.
      Chapter
    Hyderabad
11.
    Chapter
    Ahmedabad
12.
    Chapter
13. Pune Chapter

BRI Lines will be provided by ICSI

AA* - already available CISCO 2811 router.
AA** - already available CYBEROAM CR 100ia/CR 100i firewall and router.
Redundancy for Firewall is also available.

Note: In the evaluation of commercials, ICSI shall give 10% extra weightage in
costing to Fiber connectivity over RF connectivity.

The vendor shall provide 50 static IP addresses (15 at ICSI Lodhi Road, 15 at ICSI
Noida, and 20 at any other locations to be determined by the Institute), which should
be built in the annual cost.

A software must be provided by the vendor by the help of which the bandwidth
under each QOS at two locations in each office can be controlled and monitored
through a single interface on minute to minute basis. The vendor will be responsible
for its installation, configuration and implementation.

Section - B

The following is already available in the Institute:

  1.     Router CISCO – 2811. This router is available at all seven sites i.e., Lodhi
         Road,New Delhi; i Prasad Nagar, New Delhi; I Sector-62, Noida; EIRO,
         Kolkata; SIRO, Chennai; WIRO, Nariman Point, Mumbai; CCRT , Navi
         Mumbai.
  2.     Active and Passive CYBEROAM CR 100ia / CR 100i UTM/Firewalls are
         available with 1 unrestricted user licenses for each at ICSI Lodhi Road and
         ICSI Noida. In both the sites there is a provision of extra firewall to maintain
         redundancy.
  3.     It must be noted by the Service Provider that for VPN the star topology has
         been shortlisted by the Institute with ICSI Noida being the central hub.
  4.     In the initial stage the IVPN has to be established in two offices only i.e. ICSI
         Lodhi Road, and ICSI Noida. The same may be configured for providing for
         controlled access for internet which can be defined by ICSI administrator to
         all the offices in the network. In case the IVPN at ICSI Noida fails the link at
         ICSI Lodhi Road will provide for internet needs of all the offices of the
         Institute automatically without human intervention for which the
         configuration shall be done by the vendor on need basis.
 S.No. Description                               UOM    Qty   Unit price in Rs.
                                                               (Inclusive of
                                                                   taxes)
       Routing and Security Hardware should be
1      with all accessories, and fully loaded)
A      CISCO 2811 Router for Gurgaon Chapter     Nos.
                                                         1
       of the ICSI
B      CISCO 2811 Router for Jaipur Chapter of   Nos.
                                                         1
       the ICSI
C      CISCO 2811 Router for Bangalore           Nos.
                                                         1
       Chapter of the ICSI
D      CISCO 2811 Router for Hyderabad           Nos.
                                                         1
       Chapter of the ICSI
E      CISCO 2811 Router for Ahmedabad           Nos.
                                                         1
       Chapter of the ICSI
F       CISCO 2811 Router for Pune Chapter of    Nos.
                                                         1
       the ICSI
G      Hardware Firewall +VPN configuration      Nos.
       (it must be noted that ICSI already has
                                                         1
       Cyber UAT device which can be used by
       the Service Provider)


2.     Charges for 50 public IP                         50
3.     Shared Web space of 100 MB with
       SMARTHOST service and 30 email POP
       accounts (under Linux platform)
4.     Miscellaneous Charges, if any (Please
       give details)



       GRAND TOTAL
       GRAND TOTAL in words for the items
       quoted in INR
Chapter - 6
Service Level Agreement


                        SERVICE LEVEL AGREEMENT
        This Agreement dated this the ... day of ...., 2009, is made by and between
................(SERVICE PROVIDER’S NAME) a company incorporated under the
Companies Act 1956., with its registered office located at --------------- and its
corporate office located at ---------------------------- (hereinafter appropriately
referred to as "Service Provider" which term shall include its successors and
permitted assigns), of the One Part

And

      The Institute of Company Secretaries of India, a statutory body
constituted under the Company Secretaries Act, 1980 having its Head Office at
ICSI House, 22, Institutional Area, New Delhi – 110 003 (hereinafter referred to as
"ICSI" which term shall include in its successors and permitted assigns) of the
OTHER PART

WHEREAS:

Service Provider is willing to provide ICSI with the post installation support and
warranty services in accordance with the terms and conditions of this Agreement;

NOW THEREFORE, in consideration of the mutual promises set forth below, and in
the attachments hereto which form an integral part of this Agreement, the Parties
hereby agree to the following:

I.     DEFINITIONS

1.1    WAN & Internet bandwidth Availability shall mean the average network
       time available annually for an ICSI subject to the provisions of this Agreement.

1.2    ICSI Equipment shall mean any and all hardware and software owned,
       leased or rented by ICSI which is provided by the Service Provider under this
       Agreement but coexists together with the Equipment with which they operate
       in tandem or in isolation.

1.3.   ICSI Premises shall mean the site or sites designated by the ICSI where the
       Network Equipment (hereinafter referred to as “Equipment”) is installed
       including areas to access the Service Provider‟s installed Equipment.

1.4.   Working hours shall mean 24 x 7 for the network under reference.
1.5.   Service Activation Date shall be the date when Service      Provider   installs
       and commissions Equipment at ICSI site.

1.6.    Scope of Agreement
       Service Provider shall ensure the link availability & throughputs including the
       last-mile (Leased Line / Wireless broadband link / Fiber) at ICSI router and
       user‟s desktop Link availability up to ICSI User (single identified desktop)
       shall be in the scope of service provider/Bidder and shall include
       Parameters/factors like Optical Fiber Cable / Radio Connectivity, and
       Equipment failures. End Routers including firewall configuration,
       reconfiguration and management at all the locations would be covered in
       responsibility of service provider.

       Service Provider shall provide service      as    mentioned below     and in
       accordance with       the specifications set forth in this agreement at ICSI
       designated locations:

1.7.    Maintenance Service
       Service Provider shall provide maintenance services for the links and
       Equipments including preventive maintenance, benchmarking and
       generating reports through bursting pertaining to satisfactory throughput in
       the network once every month (within first three working days of the month)
       during the period of this Agreement. In case of default, a penalty of Rs.500/-
       per day or part thereof for delay will be levied.

       Service Provider shall keep WAN & Internet Links operating at all times. The
       Service Provider personnel contacts, telephone numbers, and other
       procedures of fault reports like call escalation processes, data bases with
       historical information will be made available by the Service Provider‟s to the
       ICSI within 7 (seven) days of the signing of this Agreement. In case of default
       the penalty @Rs.500/- (Rupees Five Hundred only) per day or part thereof
       for delay will be levied on the Service Provider by ICSI. In case of any change
       in the above data/information in future, the same must be brought to the
       notice of the Institute within seven days of the change else a penalty
       @Rs.500/- (Rupees Five Hundred only) per day or part thereof for delay
       period will be levied.

       The Simple Network Management Protocol (SNMP) components/ Windows
       Management Instrumentation (WMI) components and patch management on
       supplied and leased equipments in the ICSI will be done by the Service
       Provider to enable the Network Management Software (NMS) to identify the
       equipments and related software. Service Provider will do load balancing and
       fine-tuning of all equipments.
       Service Provider       shall do the configuration and implementation of the
       security policies on firewalls and routers as desired by ICSI. Service provider
       will provide the services to ICSI for three years.

1.8.   Corrective Maintenance

   a) In accordance with the terms of this Agreement, Service Provider shall
      perform corrective maintenance. Service Provider shall repair Equipment
      using the procedures of corrective maintenance as required:
   b) The faults if any reported to Service Provider‟s will be checked immediately
      and resolved.The technical expert should visit the site to resolve and close the
      problem.

   c) Replacement of any faulty unit on site to be undertaken either through Service
      Provider‟s service engineers or a third party as determined by the Service
      Provider depending on the location.

   d) Reconfigurations of the system (as and when new updates of software version
      are released) by the Service Provider.

       The Service Provider personnel should respond with in 15 min. after logging
       in of call and rectify the fault within 1 working hour. The fault should be in any
       case resolved in 2 (two) hours of recording of the same. In case the equipment
       is to be replaced the total time allowed will be 72 (seventy two) hours for
       implementing the new Equipment notwithstanding that the Network is up and
       running within 2 (two) hours by standby with same functionality arrangement
       before taking any equipment for replacement. In case of default of any or all of
       the mentioned conditions a penalty @Rs.500/- (Rupees Five Hundred only)
       per hour or part of hour for the delay period will be levied on the Service
       Provider.

1.9.    Services Availability
       Network Availability is the percentage of the total available time to the total
       time under consideration for An IP Port subscribed by Customer, where total
       available time is the sum of the usable time for an IP Port.
       a. Network up Time:
       The bidder shall ensure minimum 99.8% uptime on 24 x 7 x 365 basis from
       ICSI user‟s Point (single identified desktop) to ISP‟s point of presence.
       b. Packet Loss:
       Maximum packet loss on a monthly basis shall not exceed 1-2% in 99% of
       instances, which must be monitored by the software provided by the vendor
       and exceptions recorded in logs.
       c. Network through put:
       Ensure 99.8% throughput of the minimum committed bandwidth from ICSI
       router to its International Gateway on 24 x 7 x 365 basis. The peering on
       International links must be given in technical tender.
      d. Network Latency:
      Maximum Network Latency between ICSI Router points to International
      Gateway (Western and Easter Coast of USA) latency shall not exceed 300-320
      ms, in worst situation else the link shall be considered as down or unavailable
      and penalty shall be enforced.
      e. Availability of Leased Line Link/ wireless broadband link:
      The availability of the leased line link / wireless broadband link shall be
      99.8% on 24 x 7 x 365 basis.
      f. Network Usage Reports.
      The bidder shall provide following network usage reports, online and/or
      printable:
      • Monthly Usage Reports (Daily / Hourly reports provided on monthly basis).
      •Monthly Network Bandwidth Availability, for both up/down links data
      transaction. (Daily Reports provided on a monthly basis).
      •Network Latency Report. Network Performance Monitoring Software (MRTG
      & other associated software packages, or equivalent) module shall be
      accessible to in ICSI premises, by the bidder at no extra cost to ICSI.
      g. Network monitoring
      Interface terminated at ICSI from ISP should be SNMP enabled so that ICSI can
      monitor WAN port through NMS.

1.10. Compensation against Network Non Performance.
      In case the service is continuously unavailable beyond 30 minutes, for any
      reasons, whether under Control of the bidder or beyond, the bidder shall
      extend the period of service by one day for every 30 minutes of down time,
      However, the total downtime shall not extend 1(one) day/24 hours in a quarter
      otherwise ICSI reserves the right to review and terminate the services of the
      bidder. ICSI shall also charge additional @Rs.500/- (Rupees Five Hundred
      only) per 30 minutes down time for such disruptions.

      The down time shall start from the time of observance of the service non-
      availability by the ICSI or SMS generation by vendor or any automated control,
      whichever is done earlier and end at the time of restoration of the services by the
      vendor, to the satisfaction of the ICSI. The delay due to no response of the vendor,
      in registering the service call and subsequent issuance of service call docket
      number shall have no bearing on Total Service Down time.

      There should be a provision to upgrade for future expansion and WAN Network
      Upgradation. The NMS shall be configured to determine the throughput of the
      leased line/cable or any other Internet Connection. Degradation in signal is to be
      logged immediately & SMS must be sent to ICSI offices. The ICSI or its authorized
      organization / person will be responsible to lodge the complaint to the Internet
      Service Provider (ISP) and log will be maintained by each party. ISP will send the
      call log report on during first three days of the month (on monthly basis).

1.11. End-to-End Service Requirement.
       The bidder shall be responsible for providing Internet services on End-to-End
       basis, implying that all hardware and software required for implementation of
       services shall be sole responsibility of the bidder, up to the ICSI user.
       Likewise, the operation and maintenance of the service shall also be on end-
       to-end basis.

1.12. Infrastructure at ICSI premises.
      ICSI shall provide at its premises a, 230V, Single Phase, 50 Hz, UPS Power
      supply point, for bidders end terminal equipment. Bidder shall spell out in the
      bid any specific requirement for operation of its end terminal equipment.

1.13. Reduction
      The bidder shall be preferably a class A ISP Licensee (Documentary evidence
      to be submitted) and shall offer the quotation as per the guidelines announced
      by TRAI / Govt. Regulatory Authority. However, in case of reducing tariff
      policies the bidder shall offer/agree to reduce bandwidth charges
      proportionately on the offered prices.


1.14. Preventive Maintenance

       Service Provider shall perform preventive maintenance for the Equipment on
       the ICSI site. The preventive Maintenance includes normal checks on a
       periodic basis to check the quality of the performance of the Equipment. The
       preventive maintenance means , benchmarking and generating reports
       pertaining to bursting & related tests, pertaining to satisfactory throughput in
       the network once in two months (within first three working days of the month)
       during the warranty period. In case of default of any or all of the mentioned
       conditions a penalty of Rs.500/-(Rupees Five Hundred only) per day or part of
       day thereof will be levied on the Service Provider.

1.15   Spare Parts Support

       The failed Equipment shall be replaced within two hours through an
       exchange consisting of returning the failed unit and replacing an equivalent
       spare in good condition. These faulty units are sent back for repair to the
       service provider‟s test facility.

1.16. Service Calls

       The Service Provider will configure the existing Network Management
       Software (NMS) at ICSI and the vendor‟s own location such that the fault /
       degradation is communicated immediately to the concerned engineer of the
       Institute and its representative through SMS and E-mail. The software for all
       such calls will maintain a log. The vendor with details of all action that is taken
       will maintain record for necessary action taken till the closing of the call.
       Monthly MIS of all such faults to the action taken closing date and time will be
       provided by the vendor on the first working day of the next month by 11:00
       AM. In case the fault report is not received by ICSI the penalty of Rs.500/-
       (Rupees Five Hundred only) per day or part thereof of the delay will be levied
       on the Service Provider.

1.17   Response Time:

       The calls will be communicated to your local office through Telephone, email
       and in writing. Calls should be responded with in 15 min. after logging the call
       with ISP. Call must be resolved with in 2 hrs. It would be the responsibility of
       vendor to ensure the desired uptime to avoid any penalties.


1.18. Bandwidth Management

       The ICSI has procured Internet bandwidth from service providers. The
       Service Provider shall test the bandwidth on regular basis through bursting
       techniques and provide a monthly report on the exact bandwidth provided to
       ICSI. The report must be made available in the first three working days of the
       month on which it is due. In case of default a penalty of Rs.500/-(Rupees Five
       Hundred only) per day of default will be levied.

       The Service Provider will ensure that proper log is maintained on the services
       provided by them to the ICSI. ICSI will lodge the complaint to the service
       provider‟s help desk through phone or email or NMS and complaint number
       will be issued to ICSI. Further a monthly log of the disruption / degradation in
       services will be provided to the ICSI by the 3rd day of the next month e.g. for
       June 2005, the disruption log is to be provided by 3rd of July 2005. In case of
       default in lodging the complaint or non-providing of log by due date, a
       penalty of Rs.500/- (Rupees Five Hundred only) per day or part thereof of
       default will be levied.


1.19 Other Terms & Conditions
   1.19.1  The installation of RF/Fiber by the vendor must be completed in 30
           days from the date of issue of order and the firm must acquire the
           written acceptance of successful installation from Directorate of IT, ICSI
           within the above mentioned period. In case of default, ICSI reserves the
           full rights to impose penalty on the vendor @Rs.500/- (Rupees Five
           Hundred only) per day or part thereof after 30 days from the date of
           issue of order.
   1.19.2  The vendor must upgrade existing Bandwidth to upgraded Bandwidth
           as per the requirements in future within 72 Hours from the date of issue
           of order. Failing to comply the upgradation within the above mentioned
          specified period, ICSI reserves the full rights to impose penalty on the
          vendor @Rs.500/- (Rupees Five Hundred only) per day or part thereof
1.19.3    The vendor must provide to ICSI window Console software(s) in 2
          computer systems each at all offices for Real-Time MRTG graph to
          monitor all the connections of Fiber/RF installed in various offices of
          ICSI within 30 days of receipt of order. Failure to implement the said
          software(s) within the specified period would give ICSI the full rights to
          impose penalty on the vendor @Rs.500/- (Rupees Five Hundred only)
          per day or part thereof.
1.19.4    QOS for VOIP services between Lodhi Road and Noida office of ICSI
          and for website at ICSI Noida must be implemented along as a part of
          the current order. Any additional QOS for VOIP between other offices of
          ICSI must be implemented within 72 hours of receipt of the order.
          Failing to implement QOS within the above specified period, ICSI owns
          the full rights to impose penalty on the vendor @Rs.500/- (Rupees Five
          Hundred only) per day or part thereof.
1.19.5    To monitor the after implementation activities of the project, there will
          be some predefined scheduled monthly meetings of the coordinating
          department of the ICSI with the various levels of officials of the vendor
          as under. The vendor must attend such meetings as per the schedule.
       1.19.5.1 Meeting of the Project Manager of the vendor with the
                coordinating department of the ICSI on 2nd Monday at 10:00 AM IST
                of every month.
       1.19.5.2 Meeting of Regional Director/ Regional Manager and Project
                Manager of the vendor with the coordinating department of the
                ICSI on 4th Monday at 10:00 AM IST of every month.
       1.19.5.3 Meeting of Vice President, Regional Director/ Regional Manager
                and Project Manager of the vendor with the coordinating
                department of the ICSI on 4th Monday at 10:00 AM IST in every
                alternate month.

       Failing to attend the above meetings by the vendor would give the ICSI the
       rights to impose penalty on the vendor @Rs.500/- (Rupees Five Hundred
       only) per day or part thereof for the delay to attend the meeting.
1.19.6    Ownership of UTM/Firewall Devices of ICSI in all the offices must retain
          with the vendor to troubleshoot any issues related to the WAN / Internet
          services provided by the vendor.
1.19.7    The vendor must provide SMS alert services for any fault / degradation
          on the Network services or Router / UTM Firewall residing in the
          premises of ICSI offices at various locations in case of 3 polling failures
          within the interval of 1 minute from network Services or devices like
          Routers, UTM Firewalls etc. The vendor must ensure SMS Alerts to
          specific mobile numbers as provided by the ICSI. The mobile numbers
          will be configured on vendor‟s system within 7 days of SLA sign-off
          between ICSI and vendor. Failing to comply the implementation of SMS
          Alert Services and/or ensure the working of the SMS alter services ;
would give ICSI the full rights to impose penalty on the vendor
@Rs.500/- (Rupees Five Hundred only) per day or part thereof till the
SMS Alert Services is activated or made workable. for the said mobile
numbers.
1.20   Configuration Management

       ICSI has procured equipments like Routers ,Firewall , internet links and point
       to point link from service provider .The service provider shall be responsible
       for any configuration changes or management of devices .Service provider
       shall coordinate for any problem faced in day to day operation till the
       problem get resolved. If ICSI desires any configuration change or setup
       changes in benefit of institute at any stage and same will be done by the
       service provider. Firewall includes the VPN configuration for site to site,
       remote clients and SSL configuration.
       Service provider shall be responsible for providing technical support and
       coordination to integrate of all devices supplied by service provider with
       existing services or connected devices running at ICSI. Service provider will
       visit the office of ICSI within four hours of lodging the request. In case the
       service provide does not report at the ICSI premises within the desired time a
       penalty of @Rs.500/- (Rupees Five Hundred only) per hour of the delay shall
       be levied.

1.21   Deliverables

       Service provider shall deliver the services as per as per the expectation of the
       Institute.
       Service provider will submit the complete project documentation including
       the configuration details of all the devices supplied or deployed by the
       service provider with implementation time line.
       Service provider will submit the monthly reports as defined in 1.9 f network
       usage reports.
       Service provider will submit monthly call log report that will be verified by
       the ICSI database.
       Service provider will maintain the firewall, router configuration history log
       and same will be submitted to ICSI and will seek for approval in writing from
       ICSI before making any changes in firewall configuration or with other
       devices.
       Service provider will maintain incident management log that will be
       submitted to ICSI on the third of every month for the previous month.
       Administrative Passwords of devices will be maintained by service provider
       but device monitoring passwords shall be provided to ICSI.



2.     TERM

       The term of this Agreement shall be three years beginning on the date of this
       Agreement. After the initial term, this Agreement may be renewed each year
       for an additional twelve (12) month period as per mutual understanding
       between the parties.
3.   CONSIDERATION

     In consideration of services being rendered by the Service Provider under
     this Agreement, ICSI shall pay an amount of Rs.___________ (Rupees
     ________________________________only) per year during the term of this
     Agreement. After the expiry of the term, the service charges shall be revised
     as per mutual agreement between the parties.

4.   ICSI RESPONSIBILITIES

     To facilitate Service Provider‟s provision of Equipment and Services, ICSI
     agrees to perform the following obligations:

     4.1   Access :       ICSI shall grant access at all times to Equipment, related
           sites, office areas and other facilities to Service Provider and its
           authorized representatives, subject to ICSI's reasonable security
           restrictions. ICSI shall arrange for permission for access to offices of
           third parties for purposes of carrying out the work to be performed by
           Service Provider under this Agreement.

           ICSI shall give access to Service Provider or its authorized
           representative to sources of electrical power, and any other necessary
           utilities and facilities, including telephone access to Service Provider
           „s Network Operations Center or to ICSI‟s offices which may be
           required in order for Service Provider to provide efficient Service.

     4.2   Installation: ICSI's personnel shall co-operate          and support
           Service      Provider's representatives, as required, for Equipment
           installation, problem diagnosis and isolation of faults.

     4.3   Additional ICSI Responsibilities:
           a) Provide space for indoors equipment and for routers, modems, spare
           and test Equipment;
           b) Provide for all necessary electricity and UPS systems of required
           rating for each site;
           c) Furnish all facilities from ICSI equipment to be interconnected with
           the Network;
           d) Provide access to Service Provider personnel during working hours
           and any subsequent assignee to all ICSI Premises;

5.   FORCE MAJEURE

     Service Provider shall not be responsible for delays or interruptions in the
     installation of the Equipment or provision of Services when such delays or
     interruptions are caused beyond the reasonable control of Service Provider
     including acts of Government, acts of God, fire, flood, plague, earthquake,
     war, terrorism, civil strike or commotion.

6.   INDEPENDENT TENDEROR OR SUBTENDEROR
     The relationship of Service Provider to ICSI under this Agreement shall be
     that of an independent Tenderer.

7.   Project Contacts: ICSI designates Senior Director, Information Technology
     and Service Provider designates________ as the responsible person
     representing them for the Installation and Services Start-up Program. These
     persons shall represent the respective Parties in all aspects of the provision of
     Equipment and Services.

8.   TERMINATION
     ICSI shall be entitled to terminate this Agreement forthwith and without prior
     notice or any liability, in case there is any violation of the terms of agreement
     or in case there are more than 3 penalties on the Service Provider in any
     month.

9.   ADDITIONAL CONDITIONS

     9.1   Governmental Approvals: Service Provider will obtain all necessary
           licenses and approvals, including those of local, State, and Central
           Government / Municipal authorities for the successful implementation
           of all equipment.

           The Parties shall co-operate to facilitate the obtainment of any
           necessary Governmental licenses and approvals.
     9.2   Complete Agreement: This Agreement and all of its Attachments
           constitute the complete Agreement between the Parties and replace
           any written or oral Agreement or understanding with respect to the
           subject matter. Changes, amendments or interpretations of this
           Agreement shall be valid only if they are in writing and signed by both
           parties, except that each Party may make a change of domicile or
           change of the name of the person to whom notifications shall be sent.
           This notification shall be made through a written document to the other
           Party to this Agreement.

     9.3   Non Waiver: Failure to exercise by either party of any right under this
           Agreement in one or more instances shall not constitute a waiver of
           those rights in another instance. Such waiver by one Party of any of the
           rights established herein shall not be considered as a waiver of another
           right established herein.

     9.4   Notifications: All notifications or notices related to this Agreement shall
           be made in writing and shall be effective when they are delivered
            personally or sent by registered mail to the addresses indicated in this
            Agreement. Any change of Address should be notified. The notification
            must only be made to the designated authority in ICSI.

      9.5   Headings: The headings used in this Agreement are for purposes of
            convenience only and shall not control the language or meaning of the
            provision following.

      9.6   Precedence: In the event of any ambiguity or doubt or dispute on the
            terms and conditions applicable the order of precedence for the
            purposes of resolving such ambiguity, doubt or dispute shall be :

               (1) This Agreement
               (2) The Attachments
               (3) The Purchase Order
               (4) The Offer

10.   ARBITRATION
      Any dispute arising out of or connected with the tender shall be referred to
      the sole arbitrator appointed by the Secretary & CEO, ICSI or his nominee.
      The arbitration proceedings shall be conducted in accordance with the
      Arbitration & Reconciliation Act, 1996 and the decision of the arbitrator shall
      be final and binding on the parties. The arbitration proceedings will be
      conducted in Delhi and will be subject to the jurisdiction of the courts in Delhi.

      In case the service provider fails to appoint an arbitrator within 30 days from
      the receipt of the request to do so by the ICSI, Secretary & CEO , ICSI will
      designate the sole arbitrator.

      Subject to as aforesaid, the provisions of the Arbitration and Conciliation Act.
      1996 and any statutory modifications or re-enactment in lieu thereof shall
      apply to the arbitration proceedings under the clause.


11.   JURISDICTION OF COURTS:
      All disputes arising out of or relating to the Tender shall be deemed to have
      arisen in New Delhi and only courts having jurisdiction over Delhi shall
      determine the same.

      IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
      executed in duplicate as of the day and month and year first written above.



FOR……Service Provider‟s                 FOR the Institute of Company Secretaries of
India
AUTHORISED SIGNATORY   AUTHORISED SIGNATORY

NAME:                  NAME:

DESIGNATION:           DESIGNATION:

DATE:                  DATE:


In presence of

1.

2.

				
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