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Customer Satisfaction Survey CUSTOMER SATISFACTION SURVEY Dear

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Customer Satisfaction Survey CUSTOMER SATISFACTION SURVEY Dear Powered By Docstoc
					                          CUSTOMER SATISFACTION SURVEY
Dear Guest,

Welcome to Malaysia and thank you for choosing our Homestay as your holiday experience.
We would appreciate if you could share your views on your holiday at our homestay.

Name : _______________________________________ Age: __________________
Gender: ____________________ Country of origin: ____________________________
Email : ______________________________ Mobile: ______________________
Homestay Venue: ___________________________ Date: ___________________

Please share your views according to your experience at our homestay.

A. SERVICES
                                     Very Poor    Poor     Moderate     Good     Excellent
1.     Efficiency of host               1           2         3           4           5
2.     Courtesy & helpfulness           1           2         3           4           5
3.     Communication                    1           2         3           4           5
4.     Food & Beverage                  1           2         3           4           5
5.     Package / Activities             1           2         3           4           5

B. FACILITIES
                                     Very Poor    Poor     Moderate     Good     Excellent
1.     Accommodation / Room             1           2         3           4           5
2.     Accessibility                    1           2         3           4           5
3.     Cleanliness                      1           2         3           4           5
4.     Safety and security              1           2         3           4           5

C. PROMOTIONS

1. I know about Homestay from:

     Internet / Website                 Social Network: Facebook / Twitter
     Mobile : SMS/MMS                   Brochure / Billboard / Newspaper
     Radio / TV                         Travel Agency
     Family / Friends                   Others, please specify:______________________

2. Have you heard about go2homestay.com campaign?                 Yes / No

3. I would like to be apart of the homestay community to receive first hand information on
   contests, freebies and great promotions via: Mobile / Email

D. OVERALL
                                                   YES NO
1. Would you come again to our homestay?
2. Would you recommend our homestay to others?
3. Did you encounter any problem during your stay?
   If yes, please specify ………………………………………………………………………………
   ……..………………………………………………………………………………………………..
4. Suggestions to improve our homestay experience:
……………………………………………………………………………………………………………
……………………………………………………………………………………………………………

 Visit www.go2homestay.com, has many contest with great prized like Apple iMac, iPods,
Garmin GPS, Homestay Travel Packages, free movie tickets and we have more promotional
                                activities upcoming.

                                        - Thank you –
                               KAJIAN KEPUASAN PELANGGAN
Tetamu yang dihormati,

Selamat datang ke Malaysia, terima kasih kerana telah memilih Homestay sebagai destinasi percutian
pengalaman anda. Kami amat menghargai sekiranya anda dapat berkongsi pandangan mengenai
percutian anda di Homestay.

Nama : __________________________________________ Umur: ___________________
Jantina: ____________________      Negeri Asal: _______________________________
Email : _________________________________ Telefon (h/p): ______________________
Lokasi Homestay: ___________________________ Tarikh: ___________________

Sila berkongsi pandangan mengenai percutian pengalaman anda di Homestay.

A. PERKHDIMATAN

                                 Tidak            Kurang                                     Sangat
                                                                 Memuaskan        Baik
                               Memusakan        Memuaskan                                     Baik
1   Layanan Tuan Rumah             1                2                 3             4          5
2   Kesopanan                      1                2                 3             4          5
3   Komunikasi                     1                2                 3             4          5
4   Makanan & Minuman              1                2                 3             4          5
5   Pakej / Aktiviti               1                2                 3             4          5

B. KEMUDAHAN

                                 Tidak            Kurang                                     Sangat
                                                                 Memuaskan        Baik
                               Memusakan        Memuaskan                                     Baik
1   Tempat Tinggal / Bilik         1                2                 3             4          5
2   Kemudahsampaian                1                2                 3             4          5
3   Kebersihan                     1                2                 3             4          5
4   Keselamatan                    1                2                 3             4          5

C. PROMOSI

4. Saya mengetahui mengenai Homestay melalui:

      Internet / Laman Web                Rangakaian Sosial: Facebook / Twitter
      Mobil : SMS/MMS                     Broshur / Billboard / Surat Khabar
      Radio / TV                          Agensi Pelancongan
      Keluarga / Sahabat                  Lain-lain, sila nyatakan:______________________

5. Adakah anda pernah mendengar kempen go2homestay.com?            Ya / Tidak

6. Saya ingin menjadi sebahagian komuniti Homestay untuk menerima maklumat mengenai
   peraduan, freebies dan promosi hebat melalui : Telefon Bimbit / Email

D. KESELURUHAN
                                                                         YA TIDAK
5. Adakah anda akan berkunjung lagi ke Homestay?
6. Adakah anda akan memperkenalkan Homestay ini kepada yang lain?
7. Adakah anda berhadapan dengan masalah sepanjang menginap di Homestay?
   Jika ya, sila nyatakan ……………………………………………………………………………
   ……..………………………………………………………………………………………………..
8. Cadangan untuk meningkatkan pengalaman Homestay :
   …………………………………………………………………………………………………………………
   ……………………………………………………………………………………………………………….

 Lawat www.go2homestay.com, terdapat banyak peraduan dengan hadiah hebat seperti Apple iMac,
  iPods, Garmin GPS, Pakej-pakej Homestay, tiket wayang percuma dan banyak lagi aktiviti-aktiviti
                                  promosi yang akan datang.

                                         - Terima Kasih -

				
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posted:6/17/2011
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