A SUBSIDIARY OF BAKER & MCKENZIE INTERNATIONAL B.V. B&M Global Services Manila is a wholly owned subsidiary of Baker & McKenzie International B.V., the support services provider to Baker & McKenzie International which is a network of member law firms around the world. We are the exclusive Philippine-based shared services center of this global network of firms. Our young, dynamic organization provides a variety of support services to more than 70 offices in 38 countries around the world. Our continued growth demands the expertise of professionals for our team. If you see yourself working as a part of a global organization, driven by a passion for excellence, then, we would like to hear from you. Job Opportunities Available Information Technology Staff Extension Infrastructure Support Analyst (Work Station) Deal Administrator Non-Transactional Infrastructure Support Analyst (DBA Focus) Practice Group Global Help Desk OD Administrator Junior Developer (LINX) HR Rewards and ER Coordinator Research Analyst Document Support Center Bilingual DSC Specialist – Japanese, and Swedish GIPSC- Staff Extension Billing & Finance Support Center Filing Clerk Billing Coordinators Matter Management Coordinator Global Meeting and Events Global Talent Management Global Meeting Registration Coordinator Learning and Development Manager Management Support Group Knowledge Management Team IT Support Staff Professional Support Lawyer B&M Global Services Manila, Inc., is a subsidiary of Baker & McKenzie International B.V., a support services provider to Baker & McKenzie International, a Swiss Verein of member law firms around the world. Neither B&M Global Services Manila, Inc., nor Baker & McKenzie International B.V., is engaged in the practice of law. A SUBSIDIARY OF BAKER & MCKENZIE INTERNATIONAL B.V. Information Technology Infrastructure Support Analyst (Work Station) This job involves providing support for the IT Infrastructure; this includes troubleshooting, root cause analysis, and resolution of incidents (both alerts and help desk tickets) Resolve complex and business critical issues encountered in the IT Infrastructure and IT Operations; Perform regular and ad hoc IT Operations tasks as defined (Workstation Focus) Intermediate to Advance knowledge and experience with: Supporting end users and troubleshooting desktop environments that are running Windows operating systems Core Citrix products (XenApp, XenDesktop, etc) Installation and configuration of Citrix clients, web interface and Citrix server software Group Policy Management Configuring and Automating Windows deployment using sysprep Automated MSI software deployment Altiris Management (Notification Server, Patch management, Deployment) Maintains the general functionality and availability of the infrastructure Perform basic troubleshooting and administration in the areas of (Desktop platform, Database, Network and Applications) Process escalations from the Firm's Level 1 support staff Troubleshoot and resolve Server issues within the required service level agreements Escalate remaining issues to the relevant engineering groups as required Perform periodic performance assessments and general server maintenance (Patching, reboot, virus update, firmware upgrade, and backup management [Execview, CASO, AVAMAR}. A SUBSIDIARY OF BAKER & MCKENZIE INTERNATIONAL B.V. Provide support for the IT infrastructure; this includes troubleshooting, root cause analysis, and resolution of incidents (both from infra automated alerts and help desk tickets) Active directory administration Exchange Server administration Job requirement Must possess a good to advanced understanding of the Core Citrix products (XenApp, XenDesktop, etc...) - Must possess an advanced level understanding of installation and configuration of Citrix Clients, Web Interface, and Citrix Server software - Must have experience with Citrix troubleshooting, upgrades and implementation - Must have a good understanding of Terminal Services - Must have a good understanding of Windows 2000/2003 and 2008 - Must have a good understanding of GPO's (Group Policies) - Knowledge of Altiris Deployment Server and Notification Server (Software Deployment) is an asset. - Good Communication Skills - Basic VMWare/ESX Knowledge - Must have a good understanding of Active Directory - Must have a good understanding of KIX/Scripting. - Must have solid troubleshooting skills. - Basic SQL knowledge an asset. - Basic IIS experience an asset - Working knowledge of current Core Global Application set (MS Office, Trend, etc) -Working knowledge with Altiris notification server, patch management and deployment solution - At least 2-4 years relevant experience in the use of the above knowledge -Microsoft Certified Desktop Support Technician (MCDST) or any other IT related certification an advantage -Dell Certified System Expert is an advantage A SUBSIDIARY OF BAKER & MCKENZIE INTERNATIONAL B.V. Infrastructure Support Analyst (DBA Focus) This role involves providing support for the IT Infrastructure; this includes troubleshooting, root cause analysis, and resolution of incidents (both alerts and help desk tickets) Resolve complex and business critical issues encountered in the IT Infrastructure and IT Operations; Perform regular and ad hoc IT Operations tasks as defined (DBA/DM focus) Intermediate to Advance knowledge and experience with: Install, configure, troubleshoot, and maintain a database system. Implement, configure, and troubleshoot database instances, replication, backup, partitions, storage, and access. Monitor and optimize system performance. Set user/system privileges within the database environment Develop scripts, queries, stored procedures based from specification given Represent IST to Global DBA meetings and conferences SQL Database administration, Enterprise Manager and Query Analyzer, Crystal Reports Document Management Hummingbird operation and support Job requirement Working experience in SQL administration and maintenance Working knowledge in Database design and SQL scripting Working knowledge in reporting tools (SQL, Crystal, etc.) Knowledge in Server administration Knowledge in Networking At least 2-4 years relevant experience in the use of the above knowledge MCTS: SQL Server 2005 Certification or MCITP: Database Administrator or any SQL Server certification will be an advantage Patience, tolerance and resilience A SUBSIDIARY OF BAKER & MCKENZIE INTERNATIONAL B.V. Good presentation and communication skills Global Help Desk Analyst This position will be responsible for providing consistent high quality customer service and support for end users of Sydney and Melbourne offices. Also responsible for resolving issues in a timely and efficient manner, and escalate to support groups when necessary. Represent as a source of contact for users needing technical assistance. Provide level 1 initial assessment and troubleshooting of inbound issues. Answers end users’ questions when possible and appropriate. Record, track and monitor incidents and service requests following the defined Incident Management Process. Provide an accurate record of each incident description and resolution. Manage resolution of issues efficiently and professionally. Monitors on-going jobs and ensures immediate resolution of the reported problem. Liaise between end user community and technical teams towards resolution of the reported problem. Escalate incidents to the appropriate second level support team and coordinate support for unresolved technical issues, following defined escalation procedures. Follow up on SLA breach notifications. Provide on-time status and communication to end users regarding outstanding and resolved incidents. Proactively increase the efficiency of the day-to-day operations by suggesting improvements regarding tools and processes. Maintain a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading and participating in projects and improvement initiatives. Communicate to management on high-impact technical issues. Follow Australia Help Desk procedures, policies and processes diligently and accurately. Provide back-up support for other team members, as required. Any other project or tasks assigned by management Job Requirements Minimum of 3 years prior technology Help Desk experience in a problem-solving capacity. Minimum of 3 years experience with incident management tools. Good process methodology experience Excellent verbal, written, communication skills. Must be able to speak and write fluent English with advanced grammar and composition skills A SUBSIDIARY OF BAKER & MCKENZIE INTERNATIONAL B.V. Excellent Customer Service skills. Thoroughness in terms of following defined processes diligently and accurately. Drive and ability to see problems through to resolution Well-developed inter-personal skills and ability to work in a team environment. Ability to quickly learn and understand new technology and applications. Has initiative, sense of responsibility and commitment to work Willing to work overtime as necessary Willing to work on shifting schedule Able to work in fast paced, stressful environment Education: Bachelors Degree, preferably in an IT related field Experience: Three years of professional Help Desk of Call Center operations. Junior Developer This position resides in Manila and/or Jakarta office as part of the Global Services Development Center (GSDC) organization. This position provides technical programming, database development, testing, and documentation for application support issues and enhancements. He/she may perform detailed design or simple analysis tasks as needed. Performs application support (bug fixes, system rollover assistance, small enhancement, generate ad-hoc reports, etc). Performs development or modification of code for assigned tasks or projects. Performs unit testing and may be involved in integration testing (with Supervisor) of code to ensure accuracy of the finished product for assigned tasks Prepares the deployment plan and performs actual deployment to staging and production servers during the defined maintenance windows. Follows the standard systems development process, and uses the established coding and design standards, and standard tools as defined by GSDC. Reports to the Supervisor application support activities status, and project task status if assigned. Analyzes and reviews design specifications or project requirements from business analyst or supervisor. May perform detailed system design tasks for applications he/she has deep knowledge on. A SUBSIDIARY OF BAKER & MCKENZIE INTERNATIONAL B.V. Job Requirements 1 - 2 years Microsoft development experience, using ASP.NET, C# or VB.NET, Transact SQL programming (within SQL Server 2000/2005). One full deployment cycle participation. Experience with reporting tools such as Crystal Reports or MS-SQL Reporting Services a plus. Experience in three-tier architecture with SQL backend or service oriented architecture. An understanding of system development methodology and object oriented design. Good communication and teamwork skills. Bachelor’s degree, preferably in Computer Science or equivalent work experience 1 - 2 years experience as developer A SUBSIDIARY OF BAKER & MCKENZIE INTERNATIONAL B.V. Document Support Center Bilingual DSC Specialists – Word Processing/Voice File Transcription The job involves transcribing of digital voice files consisting of dictations, recorded meetings, legal proceedings and seminars. Successful candidates will be provided training in the software and equipment used in transcriptions. The job holder will be responsible for word processing assignments, including copy typing, document formatting and editing, document conversion, scanning, Excel and PowerPoint. Thoroughness in work and attention to detail is critical. Candidates must be thoroughly familiar with Word, Excel and PowerPoint, and have above average typing speed. Job Requirement Degree holder with good academic standing Relevant work experience is an advantage but fresh graduates are also considered Highly proficient in MS Office Applications Thoroughness in work are critical Highly organized and attentive to details Strong commitment to outstanding client service Able to establish and maintain effective working relationship Aptitude to learn new technologies and processes as needed Good command of the English, Japanese, and Swedish language Must be flexible and willing to work in rotating shifts including graveyard schedule Exceptional work ethic, personal and professional integrity A SUBSIDIARY OF BAKER & MCKENZIE INTERNATIONAL B.V. Finance Positions Billing Coordinators The job involves analyzing of reports generated from the online accounting system and drafting of billing statements. The position entails working closely with foreign counterparts as well as coordinating with key people from various levels of the organization. Job Requirement Degree holder, preferably with units in accounting or business math Experience in handling billing/accounting, an advantage Good verbal and written English communication skills. Exceptional work ethic, personal and professional integrity Strong commitment to outstanding client service Organizational savvy and strong coordination/follow-up skills Highly organized and attentive to details Effective time management ability and prioritization essential to meet schedules and deadlines Able to establish and maintain effective working relationship Good analytical ability and problem-solving skills Ability to work with and communicate effectively with people from different cultures Must be flexible and willing to work in rotating shifts A SUBSIDIARY OF BAKER & MCKENZIE INTERNATIONAL B.V. Matter Management Coordinator Job Responsibilities Review CMIS New Business Report (NBR) and submit to Client Conflicts Alert (CCA). This includes re-running conflict searches to ensure that they are complete and correct. Respond to NBR queries from CCA Run reports on CMIS NBRs started but not finalized, and follow up with relevant Partners. Respond to queries from secretaries or Partners regarding use of the system. Email partners and staff of new client/matter numbers Maintain records of Draft Engagement Letters submitted and follow up Partners for final copies Prepare and send Adverse Party forms to CCA. Add non-local matters to the Carpe Diem Filter Tool. Add Local Billing Partners to non-local matters. Modify clients and matters in Elite System, e.g. exception rates, addresses, contact names, billing details, Responsible Partner changes, etc. Job Requirement Degree holder with good academic standing Highly computer literate; proficient in Microsoft Office applications, specifically with Word, Excel and Outlook Relevant experience in handling administrative duties in a law firm or legal environment, an advantage Excellent English communication skills – both verbal and written. Has an eye for detail Good customer management skills Willing to go on shifting schedules A SUBSIDIARY OF BAKER & MCKENZIE INTERNATIONAL B.V. Staff Extension Deals Administrator – Non-Transactional Practice Groups Administration focused role that provides support to the Firm’s non-transactional Practice Groups in the implementation, maintenance, quality control and improvement of each group’s global deal/matter collection process. The Deal Administrator will work with the Global BD managers/directors to streamline their respective process, track and provide updates on matter collection goals, collate, review and maintain matter information for each of the practice groups in a consistent manner, and to help ensure that the prioritized matter information is properly recorded and available for marketing purposes. Job Requirement Previous experience in an administrative, quality control or strategic role is essential Experience in a legal or other professional services role is strongly preferred Basic technical knowledge of legal services is strongly preferred Computer: Word, Outlook, PowerPoint, and Excel proficiency, as well as familiarity with database management. Languages: Excellent English language skills, both written and oral, are essential. Others: Ability to work independently and under pressure; excellent organizational skills; attention to detail; ability to think analytically and be responsive, proactive, be a team player; ability to work outside normal office hours; ability to work in a “virtual team” setting and manage multiple deadlines and provide simultaneous support to several different Practice Groups while ensuring that team members in each part of the world are aware of workload and progress. A SUBSIDIARY OF BAKER & MCKENZIE INTERNATIONAL B.V. GIPSC Filing Clerk Duties and Responsibilities Identify relevant information in documents. Process standard letters and other forms and documents for indexing, observing the agreed data entry guidelines and administrative procedures. Log, monitor, check and file incoming documents received by mail and by facsimile. Determine if IP documents have been uploaded into the system. Scan and store documents into the electronic library, observing the agreed guidelines in naming convention. Create reports of incoming documents and documents to be forwarded to the client by mail. Job requirements Experience in handling admin support tasks Experience in writing reports and data assimilation Has the initiative to extend help to the rest of the team Ability to understand instructions from the clients MS Office Program familiarity is a must Good communication skills Bachelors degree holder A SUBSIDIARY OF BAKER & MCKENZIE INTERNATIONAL B.V. Organizational Development Administrator PD Administration Coordinating the logistics for training delivered at the Firm Administering the Events Calendar including listing new events and changing or cancelling existing ones, adding administrators from practice groups, managing registrations Updating Crackerjack with details from the Events Calendar Liaising by phone and email with client services teams and technology in Melbourne and Sydney to book PD events and organise catering and technical assistance Creating and sending email reminders to attendees Creating and sending feedback surveys to participants and collating the feedback into an excel spreadsheet Maintaining PD records and reporting for all staff including MCLE training attendance Administration for OD projects Performance Review process Maintaining performance review spreadsheet and running reports as required Creating and filing documentation and managing security on documents Creating individualised emails with attachments for forwarding by HR staff Updating intranet site with links to documentation Assisting team to manage the timeline for the project Summer Clerk recruitment process Maintaining recruitment spreadsheet including entering data and running reports Creating individualised emails with attachments for forwarding by HR staff Booking interviews and sending meeting requests Maintaining cvMail database General administration Providing other general clerical support as required (eg. handling invoices and accounts, meeting minutes, electronic filing) Maintaining the PD and OD Bakerweb sites (both the "public" components and the PD Team's private resource page) Booking meetings and managing diaries for members of the OD team A SUBSIDIARY OF BAKER & MCKENZIE INTERNATIONAL B.V. Job requirements Technical Knowledge Demonstrates technical and professional knowledge relevant to role Understands how to get things done within B&M Is able to analyse situations and information Makes suggestions and recommendations Seeks feedback and takes action to improve own performance Is keen to learn and develop. Intermediate to advanced Excel, Word, Outlook skills Experienced in updating intranet and internet sites A SUBSIDIARY OF BAKER & MCKENZIE INTERNATIONAL B.V. Research Analyst This role will primarily provide research support to the Firm’s global client service program. Based in Manila, the Research Analyst will work closely with the Global Business Development team as well as with the Firm’s marketing and business development network in proactively promoting key business intelligence among lawyers and professionals. The person will mainly conduct client and industry research, and support planned and ad hoc research projects. Conduct client and industry research in support of the Firm’s global client service program Develop and update profiles and other reports for key Firm clients Filter print and online publications such as annual reports and SEC filings for relevant information Assist in maintaining and enhancing the Global 200 pages in the Intranet Coordinate with the Global Business Development team in researching topics supporting the development of client and industry focused newsletters Develop and maintain a business development intelligence database on the Firm’s top-tier clients Monitor news and developments on select Global 200 clients Assist in identifying business development opportunities for the Firm Support planned and ad hoc research projects including competitor analysis by gathering and collating data, and providing basic, summary analyses of research data and findings Job Requirements: Minimum Education and Experience: Bachelor’s degree in business, management, economics or legal studies Strong research background, preferably at least three years’ relevant research and writing experience Basic understanding of financials Previous experience working as part of a virtual team an advantage Technical Skills: Computer: Word, Outlook, PowerPoint and Excel proficiency, as well as familiarity with database management A SUBSIDIARY OF BAKER & MCKENZIE INTERNATIONAL B.V. Languages: Excellent English communications skills, both written and oral Others: Ability to prioritize and work cooperatively and independently with limited supervision; detail-oriented; strong analytical skills; commitment to outstanding client service; willingness to work outside normal business hours HR Rewards and ER Coordinator This role involves providing analysis, management information, reporting and administrative support to the HR & Development Reward & Employee Relations Team. Duties to include: Reporting: Production and distribution of monthly reports to include analysis of data and follow up actions where necessary and follow up actions to include: o Headcount and turnover reports o Joiner and leaver reports (for Management Committee and firm-wide notification o Diversity reporting o Absence and sickness monitoring o Holiday not taken o Holiday buying o Retirement reports o Long service reports o Ad-hoc report requests o Fixed-term contractor tracking o Probation period tracking o Work permit and immigration tracking HR Administration: Sending all Timekeeper Data Sheets (TDS) notifications to Baker & McKenzie in Chicago Circulation of joiner and leaver reports, used to notify firm of changes to employment Monitoring of probationary periods and production of letters to confirm successful completion or extension. Setting up three week review meetings for new joiners Employment, mortgage/tenancy references and job seeker allowance references (liaising with HR Business Partner on reasons for leaving) Private medical insurance and Dental insurances new joiner and leaver administration Diarising end dates of fixed-term contracts and flagging with the HR Business Partners at agreed timescales in advance Setting up meetings eg, disciplinary, grievance, maternity, end of fixed-term contract, etc Letter production eg, disciplinary, grievance invites, maternity letters A SUBSIDIARY OF BAKER & MCKENZIE INTERNATIONAL B.V. Bank holiday entitlement letters for part-timers (annual task for 1 July) Collation of firm-wide contact details for Chicago office ie, 'Blue/Beige Directories' (annual task) Assisting with Partner feedback process ie, 'PartComm'. This involves setting up meetings and typing up notes, etc (annual task) Submission of Watson Wyatt salary information and provision of salary data for other salary/benefits surveys Sending resignation pack including checklist, letter and exit interview form link via email to employees who have resigned (including checking if any money owing to the Firm upon resignation) Work permits and immigration checks Organisation and communication of annual flu vaccinations Salary review – assistance as required, including production of letters to employees to confirm salary increase, promotions, bonuses, etc Systems: Intranet - management and updating of HR content and policies, editing changes as required Inputting data in PeopleSoft Monthly data integrity check Budgets: Processing and tracking of team's invoices Monthly review of team's charge codes and provision of commentary to Reward team on monthly basis of areas of overspend before monthly meeting with Finance & Accounting team Job Requirements: Strong organisational, secretarial skills and technical skills needed preferably in a professional services environment Experience of PeopleSoft essential with advanced Word and Excel skills. Exposure to dealing with people at all levels Needs to be able to interpret statistical data and provide analysis Communication skills – both written and oral Client service ethic Organisational skills Team oriented Time management Attention to detail Can manage pressure and deadlines Flexible and proactive Takes responsibility and is accountable High level of enthusiasm and responsiveness A SUBSIDIARY OF BAKER & MCKENZIE INTERNATIONAL B.V. Strong numeracy skills Global Meeting and Events Global Meeting Registration Coordinator The Global Meeting Registration Coordinator will handle guestroom and activities registration for Firm meetings supported by the Global Meeting Team. This position will provide crucial database management and limited administrative support for Firm meetings. Job requirement Proficiency in Microsoft Office suite of products, in particular with Microsoft Excel Database management Excellent English communication (verbal and written) and exceptional communication skills with prescribed business etiquette at both personal and electronic levels in a multi-cultural, multi-level environment Highly organized with great attention to detail Excellent time management skills and ability to multi-task, analyze and prioritize projects Ability to organize and establish daily and long-term action plans Goal oriented with exceptional work ethic and personal and professional integrity Keen awareness of the need for accuracy and consistency in data entry and administrative work Team player with the ability to adapt to and work within the Firm’s culture and ability to recognize and integrate balance between independent and team efforts in accomplishing goals and action plans Ability to work with all cultures and levels of executives and staff within the organization and with “virtual teams” around the world Flexibility and adaptability Bachelor degree Experience in database entry and management, practical experience with meeting A SUBSIDIARY OF BAKER & MCKENZIE INTERNATIONAL B.V. registration functions at the corporate, association or hotel (conference services level) a significant advantage Previous event coordination experience or experience working as part of a virtual team a significant advantage Learning and Development Manager The Learning and Development Manager, Global Talent Management's primary function is to consult and assist global Practice Groups (PGs) with the design and development of A SUBSIDIARY OF BAKER & MCKENZIE INTERNATIONAL B.V. their training. Other duties will include working on other major Professional Development projects as required. Duties and Responsibilities Specific Projects Work on specific projects to improve the quality and efficiency of global PG training. Research, design and development of best practice Design and develop user friendly training processes, tools, materials for use by practice groups Research, develop and disseminate global best practices for PG training Design and develop training (and other talent related) programs for delivery by others – e.g. regional associates meetings Advice, consultancy, implementation: Advise and support PGs in the development of their training strategy. Assist PGs implement the Quality Framework for Practice and Industry Group Training. PG contact Work with key PG contacts, e.g. KM, BD professionals, PSLs and PG lawyers as appropriate Job Requirements Extensive learning and development background. In particular, a thorough understanding of Adult Learning and Instructional Design. Professional services background A SUBSIDIARY OF BAKER & MCKENZIE INTERNATIONAL B.V. Strong inter-personal skills (executive presence, influence, communication skills) Project management skills Facilitation skills (desirable not essential) Univeristy/College degree minimum. Additional HR/PD specific qualifications preferred Considerable experience in a Learning and Development role, preferably in a legal or other professional services environment. Management Support Staff IT Support Staff To assume the responsibilities typical in the position of an IT Support Specialist including but not limited to the following: A SUBSIDIARY OF BAKER & MCKENZIE INTERNATIONAL B.V. Acts as the overall hardware and software support person. Troubleshoots hardware related problems. Provides office internal application support. Sets up computers, printers and other peripherals Installs in-house and other application software to all departments. Performs hardware inventories and ensure inventory list is updated. Performs and maintain computer software audit to all PCs. Performs preventive maintenance to ensure smooth operations of computer and other hardware equipment. Safeguards and maintains confidentiality of systems, applications and all information about the company, its business and services to ensure clients confidence and protect operations. Handle PABX concerns such as activation of voice ports and programming using PABX application system. Handles minor networking concerns such as patch cabling. Contacts outside suppliers for repairs as needed. Communicates with suppliers for hardware and software to purchase. Assist in testing new hardware and software. Informs the IT Manager of any irregularities and potential problems and other request received. Performs other similar or related functions that may be assigned from time to time. Provide training to users. OTHER RESPONSIBILITIES: a) Abide by and perform to the best of his abilities all functions, duties and responsibilities to be assigned by BMSC in due course; b) Comply with the orders and instructions given from time to time by BMSC through its authorized representatives; A SUBSIDIARY OF BAKER & MCKENZIE INTERNATIONAL B.V. c) Will not disclose any confidential information in respect of the affairs of the company to any unauthorized person; d) Perform any other administrative or non-administrative duties as assigned by any BMSC representative from time to time either through direct written order or by any verbal assignment.