Report to the Community - Keystone Mercy Health Plan

REPORT TO THE COMMUNITY building healthy communities and a better tomorrow Our focus is, and has always been, on our mission: We help people get care, stay well, and build healthy communities, with a special concern for those who are poor. from the AmeriHealth Mercy Family of Companies Leadership The AmeriHealth Mercy Family of Companies is pleased to recognize the accomplishments of Keystone Mercy Health Plan, our Medicaid managed care plan in Southeastern Pennsylvania, part of our Family of Companies. Keystone Mercy is committed to providing high-quality care to its Medicaid members, as well as being an active part of the communities in which those members live. The AmeriHealth Mercy Family of Companies is the largest Medicaid-focused family of companies in the country, touching the lives of more than 6.2 million members nationally. The vision of the AmeriHealth Mercy Family of Companies is to be the national leader in ensuring the delivery of quality health care services to low-income populations covered by publicly funded programs. We are a partnership of Mercy Health System and Independence Blue Cross, who joined together in 1996 to provide managed care services for people receiving Medicaid. Our Companies and divisions include health plans, pharmacy management, care management, and behavioral health services. At AmeriHealth Mercy, we are driven by our mission: we help people get care, stay well, and build healthy communities, with a special concern for those who are poor. Our mission is the foundation for our success, and it is what differentiates us from other organizations. We appreciate your interest in the AmeriHealth Mercy Family of Companies, and specifically in Keystone Mercy Health Plan. Keystone Mercy is a valued part of the AmeriHealth Mercy family, and continues to provide improved health outcomes for members, while controlling costs and saving tax dollars for the state of Pennsylvania. Daniel J. Hilferty Michael A. Rashid Sister Renee Yann, RSM President and Chief Executive Officer AmeriHealth Mercy Family of Companies Executive Vice President AmeriHealth Mercy Family of Companies Senior Vice President & Chief Mission Integration Officer AmeriHealth Mercy Family of Companies 1 compassion “As a result of the dedication and persistence of Keystone Mercy’s efforts, my son has the continued assurance of safety in his environment.” - Keystone Mercy Member* Family enjoying a Healthy Hoops basketball event OUR MISSION WE HELP PEOPLE: - Get care - Stay well - Build healthy communities We have a special concern for those who are poor. I am delighted to provide you with Keystone Mercy Health Plan’s Report to the Community. This report provides highlights of our services, programs, and accomplishments over the past year. More than anything, it details the many ways in which our leaders and our associates strive to bring our mission to life every day. Our mission is to help people get care, stay well, and build healthy communities. We have a special concern for those who are poor. At Keystone Mercy, we are health advocates, community supporters, and compassionate ambassadors of our mission. We are more than just a health plan. In living our mission and values, our Company goes beyond providing access to quality health care for our members. We advocate for the underserved and partner with our communities. Our health education and wellness programs bring important information and accessible health screenings into the community to help empower our members to understand, improve, and maintain their health. And through our participation in neighborhood programs and community outreach events, collaborations with individual health care providers and health systems, and our support of community groups that address social issues, Keystone Mercy makes a difference in the areas where our members live. Beyond what we do as a Company, I am continuously impressed by our associates and their commitment to philanthropy. Their dedication to our mission is reflected in their participation in a plethora of neighborhood and community events, and through the volunteering of their personal time and resources to improve the lives of our members and our communities. In 2008, Keystone Mercy continues the 177-year tradition of the Sisters of Mercy through our ongoing commitment to developing and implementing innovative approaches to improve the health of the members we serve, and being responsible stewards of state funding resources. We thank our many partners for helping us in this endeavor. Thank you for your interest in Keystone Mercy, and we hope you enjoy our 2008 Report to the Community. Anne Morrissey President, Pennsylvania Managed Care Keystone Mercy Health Plan *Photos do not correspond to member quotes in this report. OUR SERVICE IS BUILT ON THESE VALUES: Advocacy • Care of the Poor • Compassion • Competence • Dignity • Diversity • Hospitality • Stewardship • 3 stewardship Associates delivering school supplies for People’s Emergency Center 1915 1983 The Sisters of Mercy build Mercy Hospital to care for the health and well-being of the residents of West Philadelphia. KEYSTONE MERCY KEY MILESTONES Mercy Health Plan begins as a pilot program for 300 Medical Assistance recipients living near Mercy Hospital of Philadelphia. 1992 Mercy Health Plan earns first NCQA accreditation. Who we are Keystone Mercy Health Plan is a mission-driven organization, dedicated to delivering high quality health care to members of low-income populations in Southeastern Pennsylvania. The Plan is the largest Medical Assistance managed care organization in the region, serving more than 300,000 recipients in Bucks, Chester, Delaware, Montgomery, and Philadelphia counties. The Company’s market share for the five-county Philadelphia region is nearly 60 percent. The Plan was created as one of the health care ministries of the Sisters of Mercy, and is built on the 25 years of combined experience of its corporate parent partners, Mercy Health System and Independence Blue Cross. We are driven by our mission: we help people get care, stay well, and build healthy communities. We have a special concern for those who are poor. Bucks Montgomery Chester Philadelphia Delaware Keystone Mercy Health Plan is a member of the AmeriHealth Mercy Family of Companies. The AmeriHealth Mercy Family of Companies comprises the largest organization of Medicaid managed care plans in the United States, touching more than 6.2 million lives nationwide. AmeriHealth Mercy is the nation’s expert and industry leader in the delivery of quality health care to low-income populations covered by publicly funded programs, including Medicare, Medicaid, and State Children’s Health Insurance Programs. Our Mission Is the Foundation Keystone Mercy and its mission grew out of the legacy of Catherine McAuley, the founder of the Sisters of Mercy. Sister McAuley’s Irish-based order first came to Philadelphia in 1861, carrying with them a mission to care for the poor and disadvantaged. In 1915, they started a hospital to care for the community in West Philadelphia, and from that one hospital, they have expanded their mission to include a host of hospitals and other health care services known today as Mercy Health System. We are still deeply rooted in Sister McAuley’s tradition today, making deliberate and carefully planned choices about what matters for our members, our providers, our communities and our associates. 1996 1997 Keystone Mercy Health Plan forms as a partnership of Mercy Health System and Independence Blue Cross. Daniel J. Hilferty is named President and CEO. OUR MISSION The Commonwealth of Pennsylvania begins its HealthChoices program, which requires mandatory enrollment into a managed care plan for Medical Assistance recipients. 2008 Membership in Keystone Mercy Health Plan tops 300,000. The plan is the largest in the Southeast HealthChoices region. 5 diversity “I was in a state of despair when originally contacted by Keystone Mercy Health Plan. They brought light into my dark little patch of the universe when it was most needed.” - Keystone Mercy Member* Community members coming together for a health event “It’s hard to believe that Jimmy has already completed one semester at Temple University! Just wanted to send you a short update and thank you very much for all your help. The help that he is receiving in the form of nursing care at night and home health aides has allowed him to pursue his dream of living away at college like most kids his age. Jimmy has taken full advantage of this great opportunity given to him by excelling in his classes (he made the dean’s list) and participating in a variety of activities at Temple. Again, thank you for your help.” - Mother of Special Needs Unit Member* We help people get care At Keystone Mercy, we are dedicated to helping our members get care, and to making sure it is the right care for them, helping them to get better and stay well. Getting care, however, is not enough. We strive to make sure our members get the best quality of care possible through our extensive network of over 12,000 primary care providers and specialists, the largest provider network in the Southeast HealthChoices region. Members have 24-hour phone access to our Member Services department for assistance. The Plan coordinates care for our members through the oversight of our qualified teams of doctors, nurses, and social workers, and through close partnership with our network providers. Our coordination of care is reviewed through rigorous processes of external accreditation with organizations such as the National Committee for Quality Assurance (NCQA) and the Utilization Review Accreditation Committee (URAC). Keystone Mercy has earned the following recognitions: • NCQA’s highest accreditation rating of EXCELLENT, based upon customer service and health care quality (re-accredited in 2007) URAC accreditation for case management Ranked #31 among all Medicaid health plans in the country by U.S. News & World Report/NCQA’s “America’s Best Health Plans” in 2007 • • Intensive Care Management To respond to the medical and social needs of our members who most need our help, we developed a holistic approach to care management that allows us to maximize the care for these members. Our care management program provides proactive and intensive health care coordination services for more than 12,000 members who are identified as having multiple chronic conditions and co-morbidities. Proactive case management saves on costs, reduces utilization, and improves quality In 2007, Keystone Mercy received the Thomson Healthcare “Innovator Award” for its proactive approach to case management, using a population management strategy that targets high-risk members with multiple chronic conditions and co-morbidities. These members make up a small portion of membership, yet utilize a disproportionately high volume of resources. The Plan found that two percent of its total member population was responsible for 14 percent of its costs. The program leverages technological solutions for data access and case management, financial incentives to primary care practices for program participation, and partnerships with two vendors for outreach to selected members. Through Keystone Mercy’s care management program, participants were assessed for barriers to care delivery and coached and guided to receive needed care. Participants experienced fewer inpatient admissions and higher medication compliance, resulting in an overall reduction in the cost of their care. Most importantly, the program positively affected members’ quality of life, as evidenced by their many letters of appreciation. Thomson Healthcare representative presents award to Keystone Mercy 7 care of the poor Health care workers celebrate the opening of the Urgent Care Practice in Kensington Local elected officials join Kensington Hospital and Keystone Mercy in ribbon cutting ceremony WeeCare Prenatal Program Fundamental to our mission to help our members get care is our effort to give all our members the healthiest possible start in life. Keystone Mercy’s prenatal care program, WeeCare, is designed to improve birth outcomes and reduce the incidence of pregnancy-related complications through early prenatal education and intervention. A member’s Care Manager acts as advisor, coach, and advocate throughout the pregnancy and into the post-partum period, and plays a hands-on role, as necessary, in coordinating appointments, home care, transportation and social services. Through the WeeCare program, our preterm birth rate has decreased from 9.7 to 7.6 percent. Pediatric Immunizations Our pediatric immunization rate is an area of continued focus for Keystone Mercy due to the high percentage of pediatric members on our Plan. Vaccinations have overwhelming public health benefits and the ability to improve long term health outcomes and reduce health care costs through disease prevention. Over the past four years, the Plan has implemented a focused outreach program to encourage parents to take children for the appropriate immunizations. This program has been successful in increasing our immunization rates, as shown below: 90% 80% 70% 60% 55.22% 70.02% 66% 64.88% 63.75% 82.97% 74.94% 70.32% Immunization Results 50% 40% 30% 20% 10% 0% Childhood Immunizations Combo 2 48.18% 48.89% Childhood Immunizations Combo 3 Adolescent Immunizations Combo 2 Urgent Care Center Initiative Through our partnerships with local hospitals and providers, members in two Philadelphia-area communities now have access to quality care for non-emergency conditions when their doctors’ offices are closed. The Urgent Care Practice at Kensington Hospital and the Urgent Care Facility at Lansdowne were both opened in 2007 to address the increasing over-utilization of hospital emergency rooms. The urgent care centers provide patients with prompt, quality care after normal office hours and on Saturday afternoons. The Urgent Care Practice at Kensington Hospital, in the heart of the Latino community in North Philadelphia, is one of the first in the Philadelphia region. Special Needs Unit This unit was created to help members with a range of special needs navigate the health care system and get connected with the care they need. Our team coordinates and collaborates with members’ primary care providers or specialists, and with necessary community-based agencies. The team also empowers these members by educating them on their conditions and by addressing the psychosocial issues that may be impeding positive health outcomes. Member Retention Advocacy In May 2007, Keystone Mercy formed a team dedicated to helping members who are struggling with retaining their Medical Assistance benefits. This team is unique because it not only helps the members it serves, but it also provides work opportunities to a group of former Temporary Assistance for Needy Families (TANF) recipients who were hired and trained to staff the new unit. Since its inception, this caring and compassionate team has helped over 24,000 members navigate the eligibility and recertification processes. 9 competence “This program…has helped save my daughter’s life. She was hospitalized 48 times last year. Because of Healthy Hoops, she has not been hospitalized once this year.” - Healthy Hoops Mom* Healthy Hoops program participants Michael A. Rashid, Executive Vice President, joins Healthy Hoops program coaches. We help people stay well Keystone Mercy Health Plan helps people stay well by providing health education programs that teach our members and communities how to prevent and manage illness. Healthy Hoops ® Healthy Hoops® is an innovative health education program that uses basketball as a platform to educate children with asthma and their families about ways to manage the disease. The program has reached over 2,500 children and family members in the Southeast HealthChoices area, generating positive health outcomes since 2003. In addition to asthma, the program now targets childhood obesity and cardiovascular disease. Healthy Hoops hosted six major events in 2007. As a result of Healthy Hoops educational classes and interventions, program participants increased their use of and compliance with appropriate medications for asthma. Program outcomes also show a decrease of 12 percent in overall emergency room utilization for Healthy Hoops participants, as well as a decrease in inpatient stays of 23 percent. Daniel J. Hilferty, President and Chief Executive Officer of the AmeriHealth Mercy Family of Companies, gives an award to one of the Healthy Hoops participants. Empowerment Tour for a Healthier Life The Health Ministry Program for Women, started in 2000, is a health education initiative that uses a faith-based environment to provide wellness education to minority women and inspire them to take charge of their health. “Keystone Mercy has created a model for plans nationwide to follow on how to bridge language and cultural gaps that so easily get in the way of quality health care.” “The Healthy Hoops program is an innovative solution that tackles the very real issue of health care disparities among racial and ethnic minorities.” “It has motivated me to take care of my body by eating right and making better lifestyle changes.” - Health Ministry participant* In early 2007, the Health Ministry - NCQA President Margaret E. O’Kane Program for Women partnered with six Philadelphia-area churches to present the “40 Day Journey,” which challenged participants to make healthy lifestyle changes. Pre- and post-Journey physical assessments were given to track individual health progress. In the fall, the Health Ministry Program hosted the “Empowerment Tour for a Healthier Life,” which included five health conferences held at churches throughout Philadelphia, each focusing on a specific health disparity affecting the community: breast cancer, diabetes and weight management, high blood pressure and stroke, heart disease, and depression and mental health. Over 2,500 screenings were provided to participants during the Tour. The program was also expanded to include men’s health issues, with an additional conference promoting prostate and colon cancer prevention for men. 11 “The playground that Keystone Mercy not only donated but also built has been a true gift that continues to give everyday. The Village Charter School students now have a safe place to play and they get the opportunity to engage in healthy exercise daily. Finally, the students experienced and recognized that the act of human kindness and giving to people you don’t know can in fact ‘change a child’s world.’” - Dale D. Kelly, Principal, Village Charter School hospitality Associates contributing time to Rebuilding Together Philadelphia We help build healthy communities At Keystone Mercy, we believe that because of the many social and economic concerns experienced by our members, our commitment must go beyond our day-to-day work of providing health care coverage and services. As part of our mission, we strive to not only care for our members’ physical needs, but also to care for the communities in which they live. That is why the Company sponsors and supports a wide range of organizations that address social, economic and health issues in the community. We also look for other ways that our Company can further support the community and our members’ needs. Here are a few examples of some of the activities that our Company and our associates participated in during 2007 that illustrate how we put our mission into action in the community. Anne Morrissey with Village Charter School students Building Safe Playgrounds As a way to give back to the community we serve, the Company started a new initiative in 2007: building safe playgrounds at area schools. We recognized the need for play spaces that provide settings for safe, physical activity, while decreasing preventable injuries and contributing to the healthy development of the children in the community. Physical activity has also been shown to increase academic performance, reduce youth violence, and help to break the cycle of poverty. In one day each, Keystone Mercy’s leadership team and associates, along with community members, built the playground structures from the ground up, painted murals, and cleaned the surrounding areas of two local schools, Philadelphia’s Luis Muñoz-Marin Elementary School and Village Charter School in Chester Township, PA. These projects contributed to the safety and healthy development of close to 1,400 children. Rebuilding Together Philadelphia For nine years, the Company has partnered with Rebuilding Together Philadelphia, a volunteer organization that makes essential repairs for low-income homeowners in the city’s most fragile neighborhoods. In 2007, the Keystone Mercy team, consisting of associates and their family members, worked on two houses in North Philadelphia that required clean-up and small renovations to provide a warm, safe, and dry environment for the residents. Additionally, our associates sponsored one of two Rebuilding Together Philadelphia Dragon Boats in the International Dragon Boat Festival, held on the Schuylkill River in October. The Rebuilding Together paddlers raised thousands of dollars, enough to sponsor five houses for rehabilitation. Associates Learn to Save Lives In 2007, as part of our sponsorship of the GO RED initiative, our associates were given the opportunity to attend free CPR trainings hosted by the American Heart Association. These sessions equipped our associates to help save lives and to bring this education to their families, friends, and communities. 13 advocacy “My blood sugar went from 106 to 86, and my cholesterol went from 186 to 136!” - 40 Day Journey Participant* Health Ministry participant receives a preventive health screening A celebration of Women’s History Month with GO RED Program keynote speakers Community Wellness Pavilions In an effort to encourage and promote wellness in the communities we serve, Keystone Mercy participated actively in many neighborhood festivals in 2007. We hosted wellness pavilions at several of these events to promote health education and disease prevention. The wellness pavilions included the following activities: • Free health screenings: blood pressure, lead, dental, cholesterol, spirometry, and stroke assessments “Ask the Pharmacist” and “Ask the Doctor” interactive presentations Fitness activities, including line dancing and basketball clinics Health education, information, and resources A young Healthy Hoops participant receives a spirometry screening. • • • Screenings provided in 2007 15,000 10,000 5,000 0 Height Weight BMI Blood Pressure Glucose Heart Rate Cholesterol Training the Next Generation Since 1992, the Company has reached out to young people just entering the workforce through our internship program. The program provides an opportunity for college students from our communities to gain work experience and to learn about the health care field. Many of our interns come to us from schools in our area or from local community-based organizations, and some have even been recipients of our Member Scholarship Program. Keystone Mercy is also a participating employer in WorkReady Philadelphia, a city program that places students in area companies to give them real-life work experience. For Keystone Mercy, the internship program has two main goals: to provide opportunities for growth, development and future employment to local youth, which benefits our community, and to train the next generation of health care professionals, which benefits the health care field and our future members. dignity “Thank you from the bottom of my heart. My children were very happy, and express their love and thanks. God bless you.” - Gifts of Mercy Recipient * Keystone Mercy associates prepare to deliver holiday gifts for members “When I was 16 years old, I was diagnosed with Autoimmune Hemolytic Anemia... It took the doctors eight months to stabilize me. I want to make a difference in peoples’ lives like the nurses did in mine. I believe with your help, I would be able to fulfill my goals and dreams of becoming a nurse.” - Keystone Mercy Member Scholarship Recipient * We have a special concern for those who are poor Our mission and values tend to attract a compassionate and giving group of associates. Whether through donations to our Mission Partnership Program or through volunteer work, our associates make our mission come alive far beyond their work duties. The following are highlights of Company and associate giving in 2007: • 20% of associates volunteered almost 2,000 hours to serve in the community. The Company hosted and participated in over 100 health promotion events in the community, and supported over 160 community organizations (including non-profits, faith-based, and health and human services organizations). Our associates raised hundreds of thousands of dollars for various health and social causes. 2007 Member Scholarship winners • • Going Beyond Health Care: Mission Partnership Mission Partnership is our unique, associate-funded giving program that seeks to serve our members’ needs beyond traditional health care services. The program started in 1988 when associates got together to donate a scholarship to one member. 2007 marked the 19th anniversary of the program, and associates donated over $200,000. “Everyone has a purpose in life…with the right encouragement, support, and education, anyone can reach their highest capability in life.” - Keystone Mercy Member Scholarship Recipient The annual Mission Partnership Program supports the Member Scholarship Program and the Gifts of Mercy Program, both detailed below. Member Scholarship Program The Member Scholarship Program recognizes Keystone Mercy members who have committed themselves to continuing their education beyond high school. The program, funded by associates, provides assistance to members of all ages, both recent high school graduates and non-traditional students, to help them pay for their education from an accredited college or trade school. In 2007, 34 members received $2,000 scholarships from the program. Since its inception in 1988, the Member Scholarship Program has awarded nearly 650 scholarships to members, totaling nearly $1.3 million. Transforming Lives Through Our Gifts of Mercy Over the past 15 years, our associates have provided holiday gifts and shared the season’s joy with over 600 families through the Gifts of Mercy Program. In 2007, teams of associate volunteers transformed the holidays of nearly 150 children who would have had no Christmas without us. $18,000 in funds raised during the Mission Partnership campaign were spent to bring a happy holiday season to member families in need, fulfilling holiday dreams (ranging from Elmo dolls to bicycles) and meeting everyday needs. Some families had no food, or their utilities had been turned off. Some had no coats, gloves or hats. Some had no dishes, sheets or towels. Our Gifts of Mercy teams, led by our associates, shopped, wrapped and delivered gifts for these member families on their own time. 17 . . . in their own words “The expertise and commitment shown by the Keystone Mercy staff is commendable. They are clearly dedicated to the service of our residents.” - Dr. Joseph M. DiMino, Director/Medical Director, Montgomery County Health Department* We hear from our providers and community leaders . . . “We cannot express how supportive we are of the work that Keystone Mercy does. Keystone Mercy is truly our partner…We would not be able to operate as smoothly or give the quality of care that we are known for…and coordinate with the [Department of Human Services] without the interaction that we have with Keystone Mercy Health Plan.” - Erwin A. Carner, EdD, MSW, CEO and Partner, Cambridge Point Pleasant “We fervently believe that our constituents will be best served by Keystone Mercy because they have a proven track record of making their members’ health care needs #1. ...Our staff has regularly witnessed how Keystone Mercy engages its members with expertise, sincerity, and diligence, which subsequently optimizes the opportunity to provide the highest quality health care….which we believe improves the opportunity to build and sustain a healthier community.” - Majeedah A. Rashid, Chief Operating Officer, Nicetown Community Development Corporation “In all my experiences with Keystone Mercy, I have come to appreciate its commitment to its members’ needs, a commitment which extends far beyond the quality health care that Keystone Mercy provides for its members.” - Pastor Rodney D. Rogers, Christ of Calvary Covenant Church, and Chair, Sayre Health Center “I have been deeply impressed…with the dedication, commitment, and high-quality, innovative care that Keystone Mercy Health Plan provides its members and, for that matter, the community at large…” - Patricia A. Coulter, President and CEO, Urban League of Philadelphia AmeriHealth Mercy Family of Companies Executive Management Daniel J. Hilferty President & Chief Executive Officer Keystone Mercy Health Plan Executive Management Anne Morrissey President, Pennsylvania Managed Care Michael A. Rashid Executive Vice President Maria Pajil Battle Senior Vice President, Public Affairs and Marketing Rick Buck Vice President, Corporate Communications Russell Gianforcaro Chief Financial Officer, Pennsylvania Managed Care Christopher Drumm Vice President, Government & External Affairs Joanne McFall Associate Vice President, Pennsylvania Managed Care Jay Feldstein, D.O. Corporate Chief Medical Officer Bill Morsell Senior Vice President, Provider Network Management Robert H. Gilman, Esq. Senior Vice President, Legal Affairs & General Counsel Regina Heffernan Senior Vice President, Human Resources & Administration Barbara G. Jones Vice President, Chief Compliance Officer Partnership Keystone Mercy Health Plan, organized in 1996, is a Pennsylvania general partnership of two partners: Independence Blue Cross and Mercy Health System. Independence Blue Cross and its subsidiaries are the Philadelphia region’s largest health insurers with more than 2.6 million members locally, and 3.4 million overall. Independence Blue Cross serves all areas of the health care market by offering quality products and services such as managed care, traditional indemnity, Medicare, and Medicaid. Mercy Health System is a health care ministry of the Sisters of Mercy of Merion, Pennsylvania, and consists of acute-care hospitals, nursing facilities and other health care providers and managed care ventures. Alan Krigstein Senior Vice President, Finance & Chief Financial Officer Thomas G. Lyman Senior Vice President, Market Expansion & Planning Anne Morrissey Chief Operating Officer Betsy Scarcelli Vice President of Strategic Planning & Execution Mike Wright Chief Administrative Officer Sister Renee Yann, RSM Senior Vice President, Mission & Values Leslie S. Zavodnick Vice President, Corporate Initiatives Keystone Mercy Health Plan Health Education Outreach Advisory Council Our Health Education Outreach Advisory Council (HEOAC) consists of community leaders, providers and even our members who advise our Organization on ways to keep our members healthy. The HEOAC works to identify members’ health education needs, and helps us plan, implement and evaluate health education and outreach activities. The members of the HEOAC then serve as our ambassadors in the community, helping to promote Keystone Mercy’s health education outreach programs. Health Education Outreach Advisory Committee Michael Rashid, Board Chair Keystone Mercy Health Plan Health Education Sub-Committee Barrie Baker, M.D., Chair Keystone Mercy Health Plan Lee B. Tolbert West Philadelphia Coalition of Neighborhoods & Businesses Frederick Pointdexter Keystone Mercy Member Sultan Ahmad, Board Co-Chair Sultan Jihad Ahmad Community Foundation Maraceley Velazquez+ Keystone Mercy Member Brenda Golden, Co-Chair Childlink Philadelphia Helen Cohen Department of Human Services Health Management Office Flora M. Castillo, Board Secretary Keystone Mercy Health Plan Maria E. Mills-Torres+ School District of Philadelphia Beverly Reid Community Behavioral Health Jenelle Lemon Allegheny West Foundation Anne Morrissey Keystone Mercy Health Plan Mariska Bogle The Philadelphia Tribune Carmen Paris City of Philadelphia, Department of Health Karen Michael Keystone Mercy Health Plan Cathy Jenkins + Keystone Mercy Member Rafaela Colon North Philadelphia Health Systems Charles King Keystone Mercy Member Nancy Tomaszewski Department of Human Services Denise Beauchamp, Ed.D Chester Education Foundation Rick Beaton+ CADCOM Cory Bowman Barbara & Edward Netter Center for Community Partnerships, University of Pennsylvania Patti Weir, R.N. Greater Philadelphia Health Action Ethel Cooper+ Keystone Mercy Member Rorng Sorn + Patty Oaster Keystone Mercy Health Plan Fred Foard+ Communications Media, Inc. Cambodian Association of Greater Philadelphia Dina Hobson Dimensional HomeCare Services Im Ja P. Choi+ Korean American Senior Services of Pennsylvania Sharmain Matlock-Turner Greater Philadelphia Urban Affairs Coalition Quinntoyia Taylor Keystone Mercy Health Plan David Bresler, D.D.S. Cavity Busters of North Philadelphia Skip Voluntad+ Asian Pacific Management & Consulting Co. Susan Miller Crozer-Keystone Health Systems George Fisher, M.D. Girard Wellness Center John Shelton NAACP of Chester Sonya Brookins Welfare Rights Organization Suzanne Degree Keystone Mercy Member Edward Thomas Childhood Lead Poisoning Prevention Kevin Lamb State Representative Jewell Williams’ Office Sister Renee Yann Keystone Mercy Health Plan Tameka Norman Keystone Mercy Member Elizabeth Buono Keystone Mercy Member Maria Pajil Battle, Advocacy Chair Keystone Mercy Health Plan + Tonya Moody Keystone Mercy Health Plan Evelyn Marcha-Hildago Intercultural Family Services Member of the Health Education Sub-Committee Diana Rappa-Kesser Keystone Mercy Health Plan Frenchetta Montgomery Keystone Mercy Health Plan The photographs in this Report to the Community feature actual members, providers, community partners, and associates of Keystone Mercy Health Plan. We are grateful to them for allowing us to include them here. * Photos do not correspond to member quotes in this report. OUR MISSION WE HELP PEOPLE: - Get care - Stay well - Build healthy communities We have a special concern for those who are poor. 200 Stevens Drive, Philadelphia, PA 19113 www.keystonemercy.com