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					Our world
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Corporate Responsibility Report 2010
                                                                          01
Contents
                                                                                                                          Foreword by
                                                                                                                          the Chairman & CEO
    1. Foreword by the Chairman & CEO                    01   9. Green Commitment                                 43       Welcome to Atos Origin’s second Corporate                     Towards Greater Sustainable Excellence
                                                                  • Our Green Ambition                                     Responsibility Report. I am pleased to report that            Such significant changes in our society mean that
    2. Key Highlights of the year                        02       • Our Carbon Strategy                                    in the year since Atos Origin became the first                IT services companies like Atos Origin, which are
                                                                  • Green Data centers                                     Information Technology (IT) services company to join          committed to bringing about sustainable and IT-enabled
                                                                  • Reducing the impact of our activities
    3. Atos Origin at a glance                           04                                                                the Global Reporting Initiative (GRI) we have continued       business transformation, can become a front runner
                                                                  • Environmental Certifications
        • Group’s Activities                                                                                               to build extensively on the very solid foundations            in both promoting and delivering sustainable excellence
        • Group’s Key Figures                                                                                              we laid last year.                                            globally.
                                                              10. Helping to build the Firm of the Future         53
                                                                  • Sustainability Solutions
    4. IT Sector – Opportunities & Challenges            06                                                                For 2010, we decided to undertake the development             I am also delighted that we will soon be able to leverage
                                                                  • Innovative IT Solutions for new economic,
        • Social Networks
                                                                    environmental and social paradigms                     of a formal process to select the essential issues            even greater skills and resources to achieve this goal.
        • Smart Mobility
        • The Drive for Sustainability
                                                                  • Enabling Clients to transform towards                  that the market and our main stakeholders consider            On 15 December 2010, Atos Origin and Siemens
                                                                    Sustainable Business                                   are essential for Atos Origin to manage and                   announced one of the largest deals in the European
                                                                  • Thought Leadership                                     communicate in its Corporate Responsibility Report.           IT Services industry, one which will create a European
    5. Vision & Strategy                                 11
        • Leadership in IT for Sustainability                                                                              This has enabled the Group to select its main Key             IT Champion with pro forma 2010 revenues of
        • Corporate Responsibility at the core
                                                              11. Stakeholder dialogue                            61       Performance Indicators (KPIs). The whole process              approximately EUR 8.7billion and 78,000 employees
                                                                  • Clients
          of Atos Origin business and processes                                                                            has been audited by an external party —and the                worldwide.
                                                                  • Employees
        • Identifying challenges, establishing                                                                             summarized results are presented in this 2nd Corporate
                                                                  • Shareholders & Investors
          priorities, measuring performance                                                                                Responsibility Report which has achieved an A+                In this respect, I want our new company to be
                                                                  • Suppliers
                                                                  • Partners                                               rating in accordance with the GRI standards.                  recognized as one of the best companies to work for,
    6. Our Sustainability Journey                        17                                                                                                                              innovative, socially responsible and able to attract and
        • Mission, Commitments & Achievements
                                                              12. Information about the report                    66       Building for the Firm of the Future                           retain the best talents across all our geographies. This is
        • Corporate Responsibility Governance
        • Sustainability Policies
                                                                  • Scope of the Report                                    on a Sound Foundation                                         the purpose of the Well Being at Work ambition which
                                                                  • Auditor’s Report                                       Sustainability remains at the core of our corporate           was launched early 2010 and this is also the reason
        • Sustainable Supply Chain
                                                                  • GRI Attestation Letter                                 strategy and our ambition to be recognized as a world         why I recently announced the objective to be the first
        • Certifications, Ratings & Awards
        • Social & Environmental pro-activeness                                                                            leader in providing innovative IT solutions to help our       company to run without internal email within 3 years,
                                                              13. Key Performance Indicators (KPIs)               73       clients become more sustainable. This year the Group          something which will positively transform our way
                                                                  • GRI Profile Disclosures
    7. Corporate Governance                              24                                                                has further proven its commitment in this important area.     of working.
                                                                  • GRI KPIs Disclosure Index
        • Governance Bodies
        • Ethics in Business                                                                                               Among the many achievements detailed in this report,          Supported by innovative sustainable IT such as our
        • Human Rights                                        Glossary                                            83
                                                                                                                           I am particularly proud of our decision to join the United    Ambition Carbon Free offering, Smart Grid, Intelligent
        • Protection of Assets
                                                              Locations                                           84       Nations Global Compact and by our announcement                Workplaces and a wide range of Green IT solutions, our
        • Financial Transactions System Securitisation
                                                                                                                           that we are to offset the carbon emissions of all our data    sustainable business program provides companies with
    8. Building a Great Place to Work                    29                                                                centers, thus becoming the first global IT provider to        the solutions to nurture growth and deliver long-term
        • Well Being at Work                                                                                               offer fully integrated carbon neutral hosting services.       success for both them, their clients and the planet.
        • Our Values and Identity
        • New Management’s role and Behaviour                                                                              Since we last reported, the sustainability agenda has         Finally, as this new report clearly demonstrates - Our
        • The way we work and where we work                                                                                moved on, shifting the focus to responsible growth and        actions provide the best evidence of our commitment.
        • The way we reward employees                                                                                      a business strategy for the long-term. In 2010, following
          and develop abilities                                                                                            the economic crisis, our clients have faced fundamental
        • A responsible IT company                                                                                         and permanent changes to the way they do business.
        • Social Engagement & Innovation
                                                                                                                           Over the next ten years, it is now even clearer that the
                                                                                                                           successful and surviving businesses will be those that
                                                                                                                           properly embrace sustainability. This new approach
                                                                                                                           recognizes that sustainable business is good economics
                                                                                                                           which means that sustainability needs to become part of
                                                                                      A+ is the highest level              a company’s core business, embedded in its processes,
                                                                                            qualification from
                                                                                        the Global Reporting               running through its culture and influencing every activity.                                       Thierry BrETOn,
                                                                                   Initiative, requiring entire
                                                                                management disclosure on                                                                                                                     Chairman and CEO
                                                                                 sustainability performance
                                                                                  standards and assurance
2                                                                                  by a third external party.          www.atosorigin.com/2010CorporateResponsibilityReport                                                                            01
02
Key Highlights
of the year
By placing sustainability at the core of our corporate strategy,
Atos Origin has been able to build on a sound foundation
and expand its activities and achievements in this area.
This is a convincing evidence of our continued ambition to
be recognized as a world leader in providing innovative
IT solutions to help our clients become more sustainable.




                               Global reporting standards recognition                                                                     2010 main Key Performance Indicators
                               In May 2010, Atos Origin published its first Corporate Responsibility report in line with the Global
                               Reporting Initiative (GRI) guidelines and was rated Level B+ by the GRI.
                                                                                                                                                                                                                                FY 2009       FY 2010


                               Member of the Un strategic business club
                               In July 2010, Atos Origin joined the United Nations’ Global Compact, thus demonstrating once again
                                                                                                                                          Carbon Management for clients
                                                                                                                                                                                  HMRC Business Case
                                                                                                                                                                                  Carbon and cost savings targets
                                                                                                                                                                                                                                     ---    5% - 10%     +   En26

                               its commitment to operating under universally recognized responsible business principles.
                                                                                                                                          Carbon Neutral Data Centers             Carbon audit total savings                         ---    600,000 E    +   En6


                               Well Being at Work puts employees as first priority
                               In early 2010, Atos Origin launched its Well Being at Work initiative, demonstrating that its employees
                                                                                                                                          Investments in social research
                                                                                                                                          and development
                                                                                                                                                                                  Responsible IT systems                             ---   2,368,920 E   +   EC8

                               remain its first priority. The Well Being at Work program will underpin the company’s ongoing
                               transformation to become a fully integrated and global company.
                                                                                                                                          Environmental Commitment                                                              FY 2009       FY 2010


                               A new headquarter meeting high-quality environmental standards
                               The new Atos Origin Campus in Bezons, France is the first office building in France to obtain the triple
                                                                                                                                          Carbon Footprint Management             Global footprint at similar scope (C02e)   142,592,245   122,589,332   +   En16


                                                                                                                                                                                                                                                         +
                               certification HQE Construction (High Environmental Quality for building), THPE (Very High Energy
                               Performance), and HQE for Operation.                                                                       Offices rationalisation                 Total square meters reduction by year          49,262        60,209        En5



                               Contributing to a greener Olympic Games
                                                                                                                                          Reduction of energy consumption
                                                                                                                                          in Data Centers
                                                                                                                                                                                  Reduction of DCs energy consumption
                                                                                                                                                                                  by outsourcing business
                                                                                                                                                                                                                                     ---    2,000MWh     +   En6

                               At the Vancouver 2010 Olympic Winter Games, Atos Origin, Worldwide IT Partner of the International
                               Olympic Committee (IOC), contributed to the shrinking of the Games’ carbon footprint through
                               innovative solutions.
                                                                                                                                          Travel rationalisation, use of remote
                                                                                                                                          working
                                                                                                                                                                                  Remote working tool usage
                                                                                                                                                                                  (number of hours connected)
                                                                                                                                                                                                                              40,810,996    54,137,893   +   En7



                                                                                                                                          Social responsibility                                                                 FY 2009       FY 2010
                               The first international IT Group offering Carbon neutral hosting services
                               In 2010, Atos Origin decided to offset all of its data centers’ carbon emissions. The project selected
                               is a wind power project located in India. The Group engaged with the Carbon-Neutral Company
                               at the beginning of 2011.
                                                                                                                                          Employees recruting                     People entering the company                      4,500         6,686   +   EC7


                                                                                                                                          Training of employees                   Average hours of training                        19.72         34.53   +   LA10

                               Ethics in business
                               In line with its commitment to the UN Global Compact, in December 2010 Atos Origin published
                               its new Code of Ethics, distributed it to all its employees worldwide and launched a related training
                                                                                                                                          Carreer development monitoring          Percentage of performance appraisal            76.87%        77.31%    =   LA12

                               program.
                                                                                                                                          Contribution to social projects
                                                                                                                                                                                  Combat desease, promote sports
                                                                                                                                                                                  and well being habits
                                                                                                                                                                                                                              173,000 e€    475,348 e    +   EC1


                               Toward a zero email company
                               In early 2011, Atos Origin announced its ambition to be a Zero Email Company within three years as
                               the company believes that the volume of emails that we send and receive is unsustainable for business.
                               We are adopting innovative social business solutions to bridge the ‘social business gap’ and provide
                               a more personal, immediate and cost effective means to manage and share information.




02                                                                                                                                        www.atosorigin.com/2010CorporateResponsibilityReport                                                                     03
03
Atos Origin
at a glance                                                                                                                                                                                                                      Key Facts
                                                                                                                                                                                                                         The Group employs
                                                                                                                                                                                                                       around 48,000 people
                                                                                                                                                                                                                              serving clients
                                                                                                                                                                                                                              in 25 countries
                                                                                                                                                                                                                              worldwide and
                                                                                                                                                                                                                     generates 5 billion EUr
                                                                                                                                                                                                                             revenues [EC1]




Atos Origin is a leading       Group’s Activities                                                                                          Group’s Key Figures
information technology
services company
generating annual revenues
of EUR 5 billion and                                                                                                                       5-year revenue performance                             5-year operating margin performance
                                                                                                                                           (in EUr million)                                       (in EUr million)
employing around               Through Hi-Tech Transactional Services (HTTS),         Sustainability as part of the Group’s
48,000 people in over          Consulting, Systems Integrations and Managed           business strategy
25 countries worldwide.        Operations, and its deep industry knowledge,           Atos Origin does not simply preach the benefits
Atos Origin’s mission          the Group is able to provide innovative                of sustainability to business; it commits            2006                                       5,397       2006                                      247
is to advance the              and individually tailored end-to-end IT solutions.     and has actively implemented sustainable best        2007                                       5,855       2007                                      272
performance of its clients     The Group is predominantly based in Europe,            practices throughout its own organization
                                                                                                                                           2008                                       5,623       2008
by offering innovative         with a growing development in the emerging             and put sustainability at the core of its business                                                                                                    268
solutions that deliver         markets. 75% of the Group’s 2010 revenue are           strategy. The Group considers that, as a
                                                                                                                                           2009                                                   2009
measurable business            generated by multi-years contracts in domains          leading IT services company, it has a key role
                                                                                                                                                                                      5,127                                                 290
value. Atos Origin             such as Application Management, Managed                to play in influencing the ICT market towards
ensures sustainability         Services, HTTS and Medical BPO.                        more sustainable and environmental-friendly          2010                                                   2010
in the management                                                                     behaviours.                                                                                     5,021                                                 337
of all its activities and      Global Strategic partnership between
the Group is committed         Atos Origin and Siemens                                The Group pursues financial profitability
to minimizing its impact       On 15 December 2010, the two Groups                    without compromising on its ethical, social
on the environment,            announced one of the largest deal in the               and environmental stance: practical solutions        5-year employees evolution                             Employees as per 31st December 2010
looking after the well-being   European IT Services industry which will create        that deliver lasting business benefits. Recently,
of its people and ensuring     a European IT Champion with pro forma 2010             Atos Origin has proven its commitment by joining
profitability.                 revenues of approximately EUR 8.7billion               the United Nations Global Compact, and by
                                                                                                                                           2006                                                                                Corporate           0.41%
                               and 78,000 employees worldwide. Through                participating in the internationally recognized                                                 49,841
                                                                                                                                                                                                                               Major Events        0.36%
                               this strategic alliance, Atos Origin will strengthen   Global Reporting Initiative (GRI), providing hard    2007                                       51,704
                                                                                                                                                                                                                               NAM                 1.25%
                                                                                                                                                                                                                               APAC                3.57%
                               its expertise in many areas including Cloud            facts to support its claims.
                                                                                                                                                                                                                               Morocco             1.12%
                                                                                                                                           2008
                               computing services, Systems Integration                Drawing on its own experience, Atos Origin                                                      50,975                                   India               9.52%
                               and HTTS and will strongly benefit from Siemens        accompanies its clients on their transformation                                                                                          SAM                 3.76%
                                                                                                                                           2009                                                                                Iberia             11.19%
                               IT Solutions and Services (SIS) know-how               towards sustainability and helps them optimize
                                                                                                                                                                                                                               CEMA                2.11%
                               and expertise in Corporate Responsibility              their environmental efficiency through innovative                                               49,036                                   Germany             5.35%
                               and Sustainability solutions.                          and sustainable IT solutions.                                                                                                            United Kingdom     12.98%
                                                                                                                                           2010                                                                                Atos Worldline     10.20%
                                                                                                                                                                                                                               Belux               1.37%
                               The transaction is expected to close by early                                                                                                                                                   Netherlands        13.37%
                                                                                                                                                                                      48,278
                               July 2011 after consultation with the Work’s                                                                                                                                                    France             23.44%
                               Council of Atos Origin, Antitrust approval
                               and the approval of Atos Origin’s Shareholders
                               at an Extraordinary Shareholders Meeting.

04                                                                                                                                         www.atosorigin.com/2010CorporateResponsibilityReport                                                            05
04
                                                          “    ICT has been recognized as a
                                                              sustainable and green enabler
                                                                                                 Social networks

                                                                  across all sectors and here
                                                                IT services providers such as
                                                          Atos Origin have a key role to play.
                                                                                                 “Social networking” has become a major
                                                                                                 source of attention for the IT industry in
                                                                                                 2010. Web based social network services
                                                                                                 make it possible to connect people who
                                                                                                                                                    leveraging the potential of social networks
                                                                                                                                                    and communities. Many of our clients have
                                                                                                                                                    already started using social networks,
                                                                                                                                                    primarily for marketing purposes, but we are
                                                                                                                                                                                                     +
                                                                                         ”       share interests and activities across political,
                                                                                                 economic, and geographic borders. It is
                                                                                                 estimated that there are now over 200
                                                                                                 active sites using a wide variety of social
                                                                                                                                                    now seeing a move towards other business
                                                                                                                                                    processes, product development, peer-to-
                                                                                                                                                    peer, employee-to-employee and towards
                                                                                                                                                    the partner ecosystem and the whole
                                                                                                                                                                                                    For more information:
                                                                                                                                                                                                    www.atosorigin.com/en-us/
                                                                                                                                                                                                    Business_Insights/innovation
                                                                                                 networking models.                                 supply chain. In customer services we are
                                                                                                                                                    also starting to see proliferation of blogs
                                                                                                 From Social Computing                              and the use of Twitter, etc.
                                                                                                 to Social Business
                                                                                                 In a world where public and workplace              Companies are aware of the potential
                                                                                                 environments are blending but formally             of social networks but they also need to
                                                                                                 remain separate, Atos Origin’s social              guarantee protection and security with
                                                                                                 business solutions are set to bridge               respect to company data, brand capital
                                                                                                 the gap between the two with secure                and intellectual property. Atos Origin’s
                                                                                                 offerings that will facilitate people              services will make sure clients get the value
                                                                                                 engaging with people.                              while reducing the risk. But to get there




IT Sector
                                                                                                                                                    companies need to change their mindset
                                                                                                 Social computing is about using computers          to embrace the new social culture and here
                                                                                                 to help connect people in the working              Atos Origin has an important role to play,
                                                                                                 environment. However it can also analyze           as security remains important.
                                                                                                 social behaviour which is very interesting
                                                                                                 in terms of customer preferences and               Atos Origin is in an ideal position to help
                                                                                                 business intelligence. Atos Origin has             its clients determine which products
                                                                                                 identified a need to develop a portfolio of        to use with the optimum level of security



Opportunities
                                                                                                 social business solutions looking at handling      and hassle-free access and its offerings
                                                                                                 changing customer behaviour. The benefits          around Social Computing will enable
                                                                                                 of this may lie in enhancing efficiency            its clients to fully exploit this new
                                                                                                 in internal processes but also to create           phenomenon.




& Challenges
                                                                                                 value, say, in product development, by




                                                                                                 Smart Mobility
The Drive for Sustainability is now on the agenda
of almost all clients. Here Atos Origin’s continuously
developing portfolio of innovative services ensures                                              Accompanying the Cloud revolution,                 applications. Together, the Mobile Internet
that clients are able to fully and safely exploit                                                another massive change is already                  and Cloud will ensure that user experience
the latest opportunities, delivering real value while                                            underway: the emergence of the Mobile              becomes the key differentiator for any
reducing the risk.                                                                               Internet as a mainstream delivery medium.          organization that deals with its customers,
                                                                                                 By 2014, more access to the Internet               partner organizations or its own people
Through its Scientific Community – a network of                                                  will be via smartphones and the mobile             via the Internet.
some 60 members, representing a mix of all skills and                                            Internet than via PCs with fixed Internet.
backgrounds, and coming from all geographies where                                               The combination of the Mobile Internet and         Users will then benefit from the connection
Atos Origin operates – the Group anticipates and crafts                                          Cloud is opening a new era for distributed         with smarter context aware applications.
its vision regarding upcoming technology disruptions
and the new challenges faced by the industry.

In 2010, three opportunities and challenges related
to Sustainability issues and on which Atos Origin is
already taking action, have received special attention:




06                                                                                               www.atosorigin.com/2010CorporateResponsibilityReport                                                                         07
04 • IT Sector – Opportunities & Challenges




 +                           Access by everyone to everyone
                             and anything through mobile devices
                             will radically change our user experience
                             and information processing capability.
                                                                              Payments through these innovations
                                                                              will be impacted too. Major retailers
                                                                              are increasingly using mobile as another
                                                                              marketing or distribution channel as,
                                                                                                                                IT for Green
                                                                                                                                This is about addressing the ability of ICT
                                                                                                                                products and services to save energy and
                                                                                                                                materials in industrial and business processes,
                                                                                                                                                                                       shown that, if we take into account both
                                                                                                                                                                                       Green for IT and IT for Green, the use of
                                                                                                                                                                                       IT could create a positive balance in the
                                                                                                                                                                                       abatement of the carbon footprint. Here it
                             In interacting with the surrounding world,       with or without payment, the mobile               energy distribution, vehicle emissions, building       is generally agreed among experts that in the
For more information:
                             users will expect the “system” to deliver        experience can affect a consumer’s attitude       controls, and everyday work and living. In             next 10 years, the effect of IT for Green will
www.atosorigin.com/
                             appropriate content for the end device           towards a retailer and their propensity to        2008, The Climate Group estimated that the             be five times more important than the effect
en-us/Business_Insights/
                             as allowed by the connection bandwidth           spend. The growing number of smartphone           better use of ICT could save up to 15%                 of its related ICT consumption, see Figure 1.
innovation
                             available and to understand the user’s           applications and increased user adoption          of CO2 emission by 2020, which translates              ICT has been recognized as a green
                             location and context at the point that           will provide a boost for mobile payments.         into €600 billion of energy cost savings.              enabler across all sectors and here IT
                             the service is delivered. This “context          Atos Origin, with its offering around Smart                                                              services providers such as Atos Origin
                             aware computing” will be capable                 Mobility services, brings various means           Recent reports like “Smart 2020: Enabling              have a key role to play.
                             of understanding everything known                to leverage this fantastic opportunity to its     the low carbon economy in the information
                             by the “system”.                                 customers, public bodies or enterprises.          age”, by the Climate Group (2008) and                  Many applications of IT for Green are emerging
                                                                                                                                “A Green Knowledge Society. An ICT                     across various industries and their value
                                                                                                                                policy agenda to 2015 for Europe’s future              chains. The following table shows some
                                                                                                                                knowledge society” (Sept. 2009) have                   examples of such applications:


                             The Drive for Sustainability                                                                        Industry                 Line of work                  Description

                                                                                                                                 Energy                   Smart Grid                    Hardware and software tools that enable a more efficient routing of electricity, adjusting
                             The Drive for Sustainability is now on           emissions and 7.8% of EU electricity use,                                                                 it to the demand, and thus, needing less generation of electricity, with a major part of it
                             the agenda of almost all clients. The drivers    and this may grow to 10.5% in 2020                                                                        provided by renewable resources.
                             in the private sector have been mostly           (EU report 2009). So what can greener IT
                             cost reduction and pending regulations,          do to limit this growth?                           Construction             Smart Buildings               Design, construction, and operation of buildings (both new and existing) more efficiently.
                             stakeholder pressure, and brand
                             development.                                     The primary lever of Green for IT is the           Transport                Smart Logistics               Advanced methods for the optimization of the global supply chain,
                                                                              electricity consumption for all the ICT                                                                   in order to minimize unused resource (empty transports, storage, waste...)
                             Governance Risk and Compliance (GRC)             products and services. Typically more than
                             offerings are now becoming popular in the        half of ICT electricity is consumed within         Transport                Efficient Vehicles            Intelligent electric vehicles that combine their efficiency with the capabilities
                             market. They are also expanding to the           data centres (78% for Atos Origin in 2010).                                                               of the Smart Grid.
                             public sector, both to comply with the overall   Here the main areas of savings, where
                             agenda of creating in a better environment,      Atos Origin is already taking action, include:     Transport                Traffic control               Optimization of the monitoring and flow control of traffic, to avoid congestion
                                                                                                                                                                                        and their impact in energy efficiency.
                             less energy consumption etc, but also due        virtualization techniques (incl. cloud) to
                             to higher expectations expressed by citizens.    regroup applications and data in smaller
                                                                                                                                 Industry                 Smart Motors                  Optimization of motor systems of industrial systems, in order to achieve better efficiency
                             The recent tough economic conditions have        number of environments; the use of low                                                                    per unit of energy. Usually, by means of advanced, embedded systems.
                             accelerated this trend in 2010 as enterprises    consumption equipments whenever possible;
                             look for further cost reduction opportunities.   moving from always on to always available          Industry                 Industrial process            Optimization of fabrication processes, minimizing the waste of materials and energy.
                                                                              (idle but “on” computers consume 80% of                                     automation
                             Atos Origin approaches IT and Climate Change     peak power); the relocation of data centers to
                             through the dual aspects of Green IT: Green      regions where electricity provision is cheaper,    General                  Telepresence                  Use of advanced videoconferencing and digital world environments, to minimize
                             for IT and IT for Green. According to Gartner,   or greener by nature (renewable), or where                                                                the necessity of travel (mainly air travel, that has a high carbon footprint).
                             Green IT is defined as ‘the optimal use of ICT   cooling may be carried out more efficiently.
                             for managing the environmental sustainability                                                       General                  Collaboration technologies    Technologies such as social networking, Google apps and Microsoft’s Office
                             of enterprise operations and the supply chain,   For the remaining ICT electricity                                                                         Communication Server are now being widely adopted; providing presence data, instant
                             as well as that of its products, services and    consumption, the main levers are                                                                          messaging, audio and video communication, conferencing facilities and application
                                                                                                                                                                                        sharing. Each of these features reduces the requirement for travel and the resulting
                             resources throughout their life cycle’.          workstations and mobile devices through                                                                   impact on the environment.
                             Green IT has to be understood in its dual        power consumption levels and more
                             nature with the ultimate goal of quickly         efficient battery charging. Here it is             General                  Environmental Infomarkets     B2B markets for the interchange of environmental information, with economical value:
                             reducing CO2 emissions through either            important to also take into account the                                                                   carbon taxes, carbon loans, etc.
                             Green for IT or IT for Green.                    broader impact of ICT on the environment,
                                                                              including the CO2 consumed during                  General                  Environmental Risk            Usage of technology in several industries (transport, chemical, security, agricultural…)
                             Green for IT                                     the full lifecycle of equipments,                                           Management                    for the assessment and control of environmental risks.
                             In 2009, ICT products and services               the use of possibly polluting products
                             accounted for some 2% of total CO2               and the management of waste.



08                                                                                                                              www.atosorigin.com/2010CorporateResponsibilityReport                                                                                                  09
04 • IT Sector – Opportunities & Challenges




                             ICT impact :


     Emissions
                             The global footprint and enabling effect (GtCO2e)

                             2002                                                                            40.0
                                                                                                             ICT 0.5
                                                                                                                                                                                                                              “   Supported by Sustainable IT such
                                                                                                                                                                                                                               as its Ambition Carbon Free offering,
                             2020                                                                                                               51.9
                                                                                                                                                                                                                              Smart Grid, Intelligent Workplaces and
     ICT footprint
                             BAU                                                                                                                ICT 1.4                                                                          a wide range of Green IT solutions,
                                                                                                                                                                                                                                 Atos Origin’s sustainable business
     Selected ICT-enabled    Abatements                                               -14.1*                               -7.8                    Five times
     abatements                                                                                                                                   ICT’s direct                                                                         program provides companies
                                                                                                                                                    footprint                                                                   with the solutions to nurture growth
                             2020 with
                                                                                      30**
     Other abatements**      abatements                                                                                                                                                                                               and deliver long-term success.

                             * For example, avoided deforestation, wind power or biofuels.
                             ** 21.9 GtCO2e abatements were identified in the McKinsey abatement cost curve and from estimates in this study. Source: Enkvist P., T.
                                Naucler and J. Rosander (2007), “A Cost Curve for Greenhouse Gas Reduction”, The McKinsey Quarterly, Number 1.                                                                                                                  ”
                             As well as Green for IT, IT for Green should                         We believe that IT for Green is a market in its
                             also be analysed from the broader                                    own right which will really take off when CO2
                             perspective of IT for the Environment.                               emissions are charged at their true economic
                             This encompasses Environmental Risk & Crisis                         price (probably around 100e/tons of CO2).
                             Management for both natural disasters                                Companies need to anticipate this timing




                                                                                                                                                                       Vision
                             and man-made disasters. The latter includes                          which will be affected by policy initiatives
                             CO2 emissions, but also the transport of                             of governments through incentives and
                             hazardous substances, the management                                 penalties to reduce carbon emission. In any
                             of waste, or pollution (terrestrial, aerial,                         event, ICT can help to reduce the physical
                             maritime) in general.                                                investments required in various sectors
                                                                                                  which in turn will reduce the carbon footprint.




                             next steps
                             It is essential to position Sustainability within
                             Groups’ corporate strategy. We have therefore
                             identified the following trends which will need
                             to be balanced with the current business
                             drivers and market conditions:
                                                                                                  Trend 3 – regulatory advice
                                                                                                  As green regulations are likely to become more
                                                                                                  and more a key driver for strategic decisions in
                                                                                                  large companies, there is an ever-greater need
                                                                                                  for consulting capabilities to serve clients on
                                                                                                  the specific issues and opportunities that are
                                                                                                                                                                       & Strategy
                                                                                                                                                                       Atos Origin’s vision and strategy is based
                             Trend 1 – Anticipate and master                                      emerging today and anticipated for tomorrow.                         around operating in compliance with the best
                                       Green IT norms                                             Trend 4 – Green Business Transformation                              international responsibility charters, reducing
                             The majority of large companies will require                         There is a need for excellent Business                               its carbon footprint, contributing to the well
                             their IT suppliers to be compliant with                              Transformation capabilities to manage                                being of its employees and the community,
                             green standards and norms. IT service                                the necessary behavioural change required                            as well as developing innovative and sustainable
                             providers need to anticipate this by having                          to leverage the benefits. This should be                             solutions that meet the demands of its clients.
                             an understanding of the full lifecycle CO2                           based on multi-perspective “Systems
                             emission, energy consumption measurement                             leadership” techniques already being adopted
                             and green design.                                                    by Atos Origin.
                             Trend 2 – Spreading the knowledge                                    Trend 5 – Going beyond just “business as usual”
                                       in IT for Green research                                   The idea is to define a “green code of conduct”
                             The knowledge currently being gained from                            by inviting each company to systematically
                             key research initiatives (e.g. EU-funded                             propose greener alternatives for their
                             research contracts) should be spread across                          customers through the use of IT.
                             the IT community. This would enable IT
                             departments and IT companies to accelerate
                             their capability to serve clients in designing,
                             engineering and operating IT for Green
                             services.


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05 • Vision & Strategy


                         Leadership in IT for Sustainability                                                              Corporate responsibility at the core
                                                                                                                          of Atos Origin’s business and processes
                         In 2010, following the economic crisis, our clients have faced fundamental
                                                                                                                          Atos Origin’s Corporate Responsibility program       All Corporate Responsibility strategic decisions,
                         and permanent changes to the way they do business, some of which are
                                                                                                                          is overseen by the Group’s General Secretary         investments, partnerships are presented
                         illustrated below.                                                                               reporting directly to the Chief Executive Officer,   and discussed on a regular basis at
                                                                                                                          Thierry Breton.                                      the Atos Origin Executive Committee level.
                          u Technology                                                          u Social
                            Virtualization and                                                    Hyper connectivity      Atos Origin’s sustainability challenges              By making sustainability part of their business
                            cloud technologies                                                    Virtual communities     are around operating in compliance with              and the IT transformation process, Atos Origin
                            Smartphones                                                           Sustainable             the best international responsibility charters,      is convinced that its clients can future-proof
                            Information                                                           development             implementing global policies to reduce its           their organization, create new opportunities,
                            management                                                            Pay per use             carbon footprint, contributing to the well being     encourage innovation and ensure competitive
                                                                                                                          of its employees and to the development              advantage. This implies implementing

                                                              CLIEnTS                                                     of social communities, as well as developing
                                                                                                                          innovative and sustainable solutions that meet
                                                                                                                                                                               actions to reduce carbon emissions, energy
                                                                                                                                                                               and waste that form a natural and effective
                          u Economic                                                            u Financial               the demands of its clients and their desire          part of a clients’ strategy: from sustainable
                            Shift in economic                                                     High cost               to improve their own sustainable performance.        business models that are collaborative,
                            power to emerging                                                     of borrowing                                                                 open, resilient and flexible to sustainable
                            economies                                                             Declining value                                                              operational excellence ensuring cost reduction,
                            Cost pressures                                                        of capital                                                                   compliance and value creation through
                                                                                                                                                                               new ways of working and smart innovations.


                         We are entering a decade of changes that         In 2009, it is estimated that the better use    Identifying challenges, establishing priorities,
                         are likely to be both very fast paced and        of ICT could actually save up to 15% of
                         very fundamental across all areas and            CO2 emissions by 2020, which translates
                                                                                                                          measuring performance
                         which will impact the rules of business,         into 600 billion of energy cost savings
                         the environment, technology, the social          (Climate Group).                                Atos Origin communicates regularly with its stakeholders in order to alert,
                         expectations, and the global socio-                                                              mobilize and identify their key issues. In 2010, the Group launched a
                         economic balance. Atos Origin strongly           Besides, living in a world where new
                                                                                                                          formal materiality process of social and environmental key performance
                         believes that if organizations want to survive   technologies will further dominate the way
                         the “Decade of Transformation”, continuing       we work, the following years are likely to      indicators in order to identify the essential challenges that the market and
                         the way companies run their businesses           be a pivotal point concerning what we           main stakeholders consider are essential for Atos Origin to manage and
                         today will not be an option.                     understand to be the ‘workplace’ today.         communicate in its Corporate Responsibility report.
                                                                          The top working talents’ demands are
                         Over the next ten years, the successful
                         and surviving businesses will be those
                         that embrace sustainability. Today, the
                         sustainable agenda has moved on, shifting
                         the focus to responsible growth and a
                         business strategy for the long-term. This
                         new approach recognizes sustainable
                         business as good economics which means
                         that sustainability needs to become part of
                         a company’s core business, embedded in
                                                                          changing. Increases in flexible options such
                                                                          as job sharing, childcare and a boom in
                                                                          individual entrepreneurship will be partnered
                                                                          with a lower reliance on geographic
                                                                          location, increased collaboration and a
                                                                          higher level of technical competence across
                                                                          the board.

                                                                          Atos Origin’s ambition is to be recognized
                                                                          as a world leader in providing innovative
                                                                                                                                s            Materiality process


                                                                                                                                                                                   Stakeholders expectations

                                                                                                                                                                               ICT sector challenges

                                                                                                                                                                            AO business strategy

                                                                                                                                                                      International standards and regulations
                         its processes, running through its culture       IT solutions to help its clients become
                         and directing every activity.                    more sustainable. Atos Origin wants to                                                 Sustainability best practices
                                                                          become ‘best in class’, not only for its own
                         Many organizations are already linking           operations but also in the way it serves its
                         sustainability with operational excellence       clients. By embedding sustainability in our              Challenges and relevant indicators
                         and actively seeking opportunities for cost      own company as part of the Group’s DNA,
                         savings and increased efficiency. This has       we automatically ensure that it is similarly
                         led to pressure on the IT industry to develop    embedded in all the propositions we make
                         technologies that support both profit and        to our clients.                                 A total of ten challenges across four main           according to their impacts on stakeholders
                         sustainability by controlling costs, improving                                                   categories have been identified and prioritized      and their likelihood to happen.
                         performance and cutting environmental
                         impact, something which is only likely to
                         increase.



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 05 • Vision & Strategy




     Key Cr business challenge description                                                                                                                                           Challenge identified               Categories                             relevant KPIs linked to GrI                                 GrI category
                                                                                                                                                                                                                      Social
        1   Choose the best location/relocation for activities (off shore, near shore, “province” shore, etc.)                                                                  Choose the best location/             reponsibility
                                                                                                                                                                                                                                      Number of employees by geographical localisation                                         LA1
                                                                                                                                                                                relocation for activities             & people
        2   Manage as best as possible benchs, turnover and well-being at work                                                                                                                                        well being
                                                                                                                                                                                                                                      Number of peopled trained                                                                LA1
        3   Reduce the risks of loss or disclosure of data/intellectual property/confidentiality (technical problem, fraud, trickery, employees corruption, etc.)
                                                                                                                                                                                                                                      Number and % of employees having left the company                                        LA2
        4   Improve the energy efficiency and the cooling system of datacenters                                                                                                                                                       Minimum notice period(s) regarding significant operational changes,
                                                                                                                                                                                                                                                                                                                               LA5
                                                                                                                                                                                                                                      including whether it is specified in collective agreements.
        5   Be an attractive company for talented candidates                                                                                                                                                          Social          Absenteism rate                                                                          LA7
                                                                                                                                                                                Manage as best as possible                            Education, training, counseling, prevention, and risk-control programs in place
                                                                                                                                                                                                                      reponsibility
                                                                                                                                                                                inter-contracts, turnover                             to assist workforce members, their families, or community members regarding              LA8
        6   Improve the financial transactions system securization                                                                                                                                                    & people
                                                                                                                                                                                and well-being at work                                serious diseases
                                                                                                                                                                                                                      well being
        7   Contribute to the development of emerging countries (know-how, TIC, etc…) and support them in these changes (trainings, etc.)                                                                                             Number of trainings hours/employee/year                                                 LA10
                                                                                                                                                                                                                                      % of employees beneficiating from annual performance review                             LA12
        8   Ensure the positioning regarding cloud computing
                                                                                                                                                                                                                                      % of people in inter-contracts                                                        LA7 - AO1
                                                                                                                                                                                                                                      Results of surveys measuring employee satisfaction                                      AO2
        9   Participate to the Well-Being of the society (Health, educational, transport systems, “smart cities”, etc.)
                                                                                                                                                                                Reduce the risks of loss or                           Number of consumers complaints regarding loss of private data                           PR8
      10    Contribute to the customers’ GHG emissions decrease                                                                                                                 disclosure of data/intellectual       Governance,     Results of surveys measuring customer satisfaction                                      PR5
                                                                                                                                                                                property/confidentiality (technical   ethics &        Percentage of employees trained in organization’s anti-corruption policies and
                                                                                                                                                                                problem, fraud, trickery,             compliance                                                                                               SO3
                                                                                                                                                                                                                                      procedures (Percentage of employees trained in Atos Origin´s Code of Ethic)
                                                                                                                                                                                employees corruption, etc…)                           Number of penalties for loss of private customer data                                   SO8
                                                   Severity
                 0        1          2         3          4          5          6         7          8                                                                                                                                Gaz & Fuel consumption for datacenters                                                  EN6
             1                                                                                                                      GOVErnAnCE,                                                                                       Energy consumption for datacenters                                                    EN3, EN4
                                                                                                                                     ETHICS AnD
             2                                                                                                                      COMPLIAnCE                                                                        Environmental                                                                                         EN5, EN6,
                                                                                                                                                                                Improve the energy efficiency                         Energy saved due to energy efficiency
                                                                                                                                                                                                                      commitment                                                                                            EN7, EN18
             3                                                                                                                                                                  and the cooling system
                                                                                                                                                                                                                      & operational   Number of initiatives/projects to improve energy efficiency and the cooling system
                                                                                                                                                                                of datacenters
Challenge




             4
                                                                                                                                                                                                                      excellence                                                                                               EN6
                                                                                                                                                                                                                                      of datacenters
             5
                                                                                                                                                                                                                                      Direct & indirect GHG emissions                                                         EN16
             6                                                                                                    BUSInESS                                  SOCIAL                                                                    Cooling fluids (HFC, HCFC) consumption                                                  EN19
             7                                                                                                  DEVELOPMEnT                              rESPOnSIBILITY
                                                                                                                                                                                                                                      List of advantages for permanent employees                                               LA3
             8
                                                                                                                                                                                                                                      % of employees covered by a collective agreement                                         LA4
             9
                                                                                                                                                                                                                      Social          Programs for skills management and lifelong learning that support the continued
            10                                                                                                                                                                                                                                                                                                                LA11
                                                                                                                                                                                Be an attractive company              reponsibility   employability of employees and assist them in managing career endings
                                                                                                                                   EnVIrOnMEnTAL                                for talented candidates               & people        Diversity indicators: % of disabled people, of women in the management,
                                                                                                                                    COMMITMEnT                                                                        well being                                                                                            LA13 - AO6
                 Severity (Combined Impact and Likelihood)                                                                                                                                                                            etc in recrutement proccess, promotions and overall working life
                                                                                                                                                                                                                                      Ratio of basic salary of men to women by employee category                              LA14
                 n Critical n High n Moderate n Low
                                                                                                                                                                                                                                      Number of people recruted                                                               EC7
                                                                                                                                                                                                                      Governance,     % of security Incidents for financial payment systems platforms
                                                                                                                  Relevant challenges have been classified in four categories   Improve the financial transactions                                                                                                             AO3
                                                                                                                                                                                                                      ethics &        with associated root cause analysis
                                                                                                                                                                                system securitisation
                                                                                                                                                                                                                      compliance      % of employees attending Security Awareness trainings                                    AO3
                                                                                                               The detailed mapping, with “de facto”                            Contribute to the development                         Number of trainings (related to IT) dedicated to local communities,
                                                                                                                                                                                                                      Social                                                                                                   EC1
                                                                                                                                                                                                                                      in emerging countries
                                                                                                               recognised standard guidelines defined by the                    of emerging countries (know-
                                                                                                                                                                                                                      reponsability
                                                                                                                                                                                how and TIC transfer) and                             % of local employees                                                                     EC7
                                                                                                               GRI has allowed the selection of 37 significant                                                        & people
                                                                                                                                                                                support them in these changes                         Number of IT projects/initiatives implemented for local communities                      EC8
                                                                                                               KPIs on which global reporting has been                          (trainings,change programs)
                                                                                                                                                                                                                      well being
                                                                                                                                                                                                                                      Number of sustainable projects in emerging countries                                     AO7
                                                                                                               focused. Out of these, 30 KPIs correspond to
                                                                                                                                                                                Ensure the positioning regarding      Business
                                                                                                               standard definitions and protocols provided                      cloud computing                       Development
                                                                                                                                                                                                                                      Number of initiatives regarding cloud computing development                              AO4
                                                                                                               by the GRI and 7 are specific to Atos Origin’s                   Participate to the Well-Being                         Number of initiatives/projects related to improvements of health system                  AO5
                                                                                                               context and business:                                            of the society (Health,               Business        Number of initiatives/projects related to improvements of educational system             AO5
                                                                                                                                                                                educational, transport systems,       Development
                                                                                                                                                                                “smart cities”, etc…)                                 Number of initiatives/projects related to green transport development                    AO5

                                                                                                                                                                                Contribute to the customers’          Business        Number of initatives/projects related to a decrease of customers' GHG emissions       EN26 - AO5
                                                                                                                                                                                GHG emissions decrease                Development     GHG emissions reduction obtained at customer company level                            EN26 - AO5




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05 • Vision & Strategy

                              These indicators provide series of statistics      The whole materiality process has been
                              against which to measure our sustainability        supported and validated by an external third
                              progress and also indicate how well we are         party.


“                             hitting our sustainability targets.
                                                                                 In 2010, a Sustainability Dashboard was


                                                                                                                                                                                                “
     By embedding
                              A detailed Atos Origin Dictionary has been         designed and developed aiming to monitor
sustainability in our own
                              developed at Group level to state corporate        the Group’s main KPIs and follow up targets
company as part                                                                                                                                                                                       By making sustainability part
                              definitions and globally set calculations          and achievements according to the identified
of the Group’s DnA,                                                                                                                                                                    of their business and the IT transformation
                              methods.                                           strategic challenges.
we automatically                                                                                                                                                                                 process, Atos Origin is convinced
ensure that it is similarly                                                                                                                                                                 that companies can future-proof their
embedded in all the                                                                                                                                                                        organization, create new opportunities,
propositions we make                                                                                                                                                                                     encourage innovation and
to our clients.                                                                                                                                                                                     ensure competitive advantage.



                ”                                                                                                                                                                                                              ”

                                                                                                                                Our
                                                                   Site level view




                                                                                                                                Sustainable
                                                                                                                                Journey
                                                                                                                                During 2010, Atos Origin made considerable
                                                                                                                                progress in its Corporate Responsibility
                                                                                                                                initiatives in each domain of action and made
                                                                                                                                many high-level commitments.
                                                                                                                                The Group is now focused on implementing
                                                                                                                                a number of programs and actions in line
                                                                                                                                with its 2010 roadmap.




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06 • Our Sustainable Journey

                               Based on the materiality test exercise and continuous dialogue with its                        Key Achievements
                               internal and external stakeholders, the Group has drawn up its mission
                               and high level commitments.                                                                    This section presents an overview of some of the key progress we have made
                                                                                                                              in our Corporate Responsibility initiatives according to each domain of action
                                                                                                                              and high level commitments.


“
                               Mission, Commitments & Achievements
     In 2011, the Group                                                                                                           Governance, Ethics & Compliance                                Sustainable Business
will continue the progress     Atos Origin’s corporate responsibility program   Atos Origin Corporate Responsibility
                                                                                                                               • Membership of GRI, Green Grid                         • Global Sustainability Solutions portfolio
achieved so far. Great         mission is developed in four different domains   Program follows the principles of              • Publication of the 1st CR report in 2010 (B+)         • Carbon neutral hosting services
attention will be given        of action:                                       the ISO 26000 international standard.          • Corporate Responsibility Governance                   • Sustainability training & workshops
to the integration of                                                                                                          • UN Global Compact                                     • Ground-breaking success stories
                               >> Governance, Ethics & Compliance                                                              • New Code of Ethics                                    • Shrinking the Olympic Games carbon footprint
Siemens IT Solutions                                                            Our Commitments                                • Sustainable supply chain                              • Global Sustainability Solutions centre           Thierry Breton, Chairman
and Services (SIS) teams          – to implement corporate governance           – To operate in compliance with sustainable    • Compliance with AFEP/MEDEF recommendations              of excellence                                    & CEO of Atos Origin said:
and the alignment of our          best practices, ensure compliance with        best practices and international standards


                                                                                                                                                                                                                                          “
sustainability strategy           international regulations and guarantee       and anticipate new European regulations.       >> More info in sections 5,6 & 7                        >> More info in sections 10 & 11
and actions roadmap.              the respect of ethics in business and
                                  in the relationships with the Group’s


                       ”
                                                                                – To continue to invest in and develop our                                                                                                                    Our actions provide
                                  stakeholders.                                 People, contributing to their well being                                                                                                                  the best evidence
                                                                                at work, and committing to good social                                                                                                                    of our commitments.
                                                                                                                                           Social Responsibility                             Environmental Commitment

                                                                                                                                                                                                                                                               ”
                               >> Social Responsibility                         responsibility.
                                  – to launch a “Well Being at Work”                                                           • Creation of Atos University                          • Carbon Disclosure Project
                                  ambition aiming to improve the                                                               • New Atos Campus                                      • Deployment of Green Policies
                                                                                – To improve our environmental performance     • Launch of Well Being@Work program                    • Green certifications (ISO 14001, TPHE)
                                  employees’ working environment                and reduce our carbon footprint by a           • Global eLearning platform                            • Launch of the Group’s Carbon Audit
                                  and their social responsibility impact        minimum of 15% by 2012 from our 2008             & Learning & Development programs                       Program in data centers
                                  in the community.                             position and within comparable scope.          • New remote working policy                            • Carbon emissions reduction: -16% in 2 years
                                                                                                                               • Recognition schemes                                  • Partnership with Carbon Neutral Company
                                                                                                                               • Global charity and social innovation initiatives     • Green partnerships (VMWare, Schneider Electric,
                               >> Environmental Commitment                      – To support our clients on their journey                                                               Ademe, Carbon Trust, etc)
                                  – to consolidate green initiatives aimed      towards environmental excellence.              >> More info in section 8
                                  at measuring, monitoring and reducing                                                                                                               >> More info in section 9
                                  the Group’s impact on the environment
                                  (carbon, energy efficiency, renewable
                                  energy, waste, purchasing, travel…).

                               >> Business Development                                                                        Corporate responsibility Governance
                                  – to accompany our clients on their
                                  journey toward sustainability and
                                  bring about IT-enabled transformation                                                       Atos Origin’s Corporate Responsibility                responsibility of the General Secretary,
                                  and behavioural change solutions in                                                         program, part of the Group’s TOP (Total               the Sustainability Office is composed
                                  our clients’ approach and attitudes                                                         Operational Performance) program, is                  of an international team of around 15 people
                                  towards sustainability.                                                                     overseen by the Group’s General Secretary             including 10 countries heads of corporate
                                                                                                                              reporting directly to the Chief Executive             responsibility as well as service lines
                                                                                                                              Officer, Thierry Breton.                              representatives.

                                                                                                                              In 2010, the Well Being at Work program was           The Sustainability office holds weekly calls
                                                                                                                              added to TOP Program scope, as part of the            and meets monthly, either on a physical
                                                                                                                              global transformation process of the Group,           or virtual basis in order to discuss strategic
                                                                                                                              aiming to be recognised as one of the best            decisions and the implementation of
                                                                                                                              companies to work for. In this respect,               follow-up actions. Bi annual specific reviews
                                                                                                                              the Well Being at Work initiative is composed         are performed by the Group Executive
                                                                                                                              of 7 global projects out of a total of 30 for         Committee. The Board of directors also
                                                                                                                              the TOP Program. In 2010 a Sustainability             dedicates a yearly session on corporate
                                                                                                                              office was put in place. Under the                    responsibility.




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06 • Our Sustainable Journey


                               Sustainability Policies                                                                              Promote best practices with suppliers                        report and monitor Sustainability
                                                                                                                                    The Atos Origin Sustainable Supplier Charter                 Through the Ecovadis assessment, Atos Origin
                                                                                                                                    is attached to all major contracts. It complies              follows up on specific KPIs in order to further
                               During 2010, Atos Origin developed and finalized a number of global policies
                                                                                                                                    with the UN Global Compact principles and                    understand the supplier portfolio profile
                               concerning sustainability and corporate responsibility.                                              encourages suppliers to implement best                       (e.g., scoring progress of suppliers,
                                                                                                                                    practices (environment, social, ethic,                       % ISO 14001 certified, % of suppliers with
                               remote Working & Smart travel policies            Diversity Policy                                   supply chain).                                               a formal purchasing policy designed, etc).
                               Atos Origin’s travel policy allows for business   In 2010, workshops were held in order to
                               travel when a remote communication option         develop a new equality and diversity policy        Mobilise and involve the purchasing                          In 2010, we worked with 8,706 suppliers
                               is not appropriate for the business purpose.      for the Group in order to harmonize several        community                                                    located in 17 different countries. The amount
                               The train is the preferred method of travel for   already existing initiatives and set a global      All purchasers have signed the purchasing                    of expenditure was EUR 1,578,000*. The
                               both economic and environmental reasons.          framework compliant with international human       code of ethics, and commit to abide to its                   total number of suppliers (active) against the
                               However, video conferencing and conference        rights and labour standards. The policy will be    rules and principles. They are also trained in               volume of expenditure is decreasing. This is a
                               calls are strongly recommended for brief          available in 2011.                                 sustainability issues and have online access                 result of the effort to rationalise the purchasing
                               meetings whether national or international.                                                          to materials designed to support their daily                 portfolio and to favour those partners we want
                               To encourage virtual meetings, as part of         Car Fleet policy                                   job (e.g. Sustainable purchasing book). In                   to develop. Some expenses, directly linked
                               its Remote Working policy, the Group has          As from January 2010, cars with emission           2010, Sustainability has been integrated into                to specific projects (e.g. the new headquarter
                               started the deployment of the Microsoft           above 120g CO2 /km are no longer allowed           the bonus score card of all Global Category                  of Atos Origin in Bezons) have disappeared
                               Office Communication tool, thus enabling          and leasing terms for cars having a carbon         purchasers and country purchasing managers.                  in 2010. In terms of purchasing categories,
                               virtual meetings through chats, web or video      emission above 120g CO2/km could not be            This decision demonstrates that sustainability               Staffing and Consulting expenditures represent
                               conferencing, sharing of documents.               renewed or extended anymore. Specific KPIs         is a concrete part of the purchasing                         28% of the total budget.
                               Specific KPIs related to travel are available     related to car fleet management are available      organisation and incentive model.                            * This figure does not include the reselling activity
                               in section 9 of this report.                      in section 9 of this report.

                               Code of Ethics                                    Waste management policy                            Split of expenditures by purchasing category
                               As previously mentioned Atos Origin               In 2010, Atos Origin implemented a global
                               published its new Code of Ethics in December      waste management policy, in order to ensure                                                101
                                                                                                                                                                                                                                                                       On average, 72%
                                                                                                                                                         Telecom            104
                               2010 and distributed it to all its employees      that the collection, storage, transportation and                                                 134
                                                                                                                                                                                                                                                                       of our suppliers
                               worldwide. The code is being signed by            disposal of waste was properly managed and                                                                 193
                               each new joiner and is easily available on        recycled as far as possible so as to minimise                          Hardware                               217                                                                     are locally based.
                               the Group’s intranets. More information is        the impact on environment and any risks to
                                                                                                                                                                                               217
                                                                                                                                                                                                                                                                       This local sourcing
                                                                                                                                                                                                                          375
                               available in section 7 of this report.            the health and safety of people. Specific KPIs            Staffing and consulting                                                       371                                           policy contributes
                                                                                 related to waste management are available in
                                                                                                                                                                                                                                     444                               to support the
                                                                                                                                                                                     162
                                                                                 section 9 of this report.                          Indirect (Housing & logistics)                    163                                                                              local business
                                                                                                                                                                                     160                                                                               development
                                                                                                                                                                            92                                              n 2008
                                                                                                                                                      Real estate             111                                                                                      and also reduce
                                                                                                                                                                                                                            n 2009
                                                                                                                                                                               118
                                                                                                                                                                                                                            n 2010
                                                                                                                                                                                                                                                                       the environmental
                                                                                                                                                                                     149
                                                                                                                                                                                                                                                                       footprint of
                               Sustainable Supply Chain                                                                                                  Software                     158
                                                                                                                                                                                         180                                                                           our procurement
                                                                                                                                                   Miscellaneous                                                             397
                                                                                                                                                                                                                                                                 630
                                                                                                                                                                                                                                                                       activities
                               A full global Sustainable Purchasing policy       mitigating them. As a result, Ecovadis ratings                                                                             301                                                        [EC6]
                               has been in place since 2008 in order to:         help us reduce risks, drive performance                                             10
                                                                                                                                                             BPO     11
                                                                                 and eco-innovation in our supply chain.                                               24
                               Secure the supply chain                           Approximately 100 evaluations are conducted
                               In this respect, we have developed a              each year and purchasers have a 24X7 online
                               partnership with Ecovadis, a company              access to the Ecovadis Platform to review          General information                                                               % of local/global suppliers
                               specialising in sustainable purchasing            the suppliers’ evaluations details.
                               solutions, to assess the sustainable                                                                 2008                                          1,712,000              Andorra                                             100%
                               performance of our suppliers. It consists         reinforce supplier relationship                    2009                                          1,532,000               Austria          25.8%
                               of selecting a group of suppliers each year       management                                                                                                              Belgium                                   72.9%
                                                                                                                                    2010                                          1,578,000
                                                                                                                                                                                                           China                                           93.4%
                               (global geographical coverage, local and global   Atos Origin maintains continuous dialogue                                                                                France                                  74.5%
                               suppliers, small and large, risky and not risky   with its stakeholders (See Section 11 for more     n Volume of expenditures (€M)
                                                                                                                                                                                                        Germany                               63.6%
                               purchasing categories) and in evaluating their    information). The Ecovadis assessment              n Total number of suppliers (active)                              Hong Kong                       47.4%
                               level of compliancy with best practices. The      is a good opportunity to develop this dialogue     2008                                                10,726
                                                                                                                                                                                                            India                                   75.9%
                                                                                                                                                                                                    Luxembourg                                         83.0%
                               scoring assessed for each supplier allows         with our suppliers and help them to implement      2009                                                 8,853
                                                                                                                                                                                                        Malaysia                                  71.4%
                               Atos Origin to identify any possible risks on     best practices.                                    2010                                                 8,706       Netherlands                                66.3%
                               the supply chain and to find the best way of                                                                                                                               Poland                                         87.5%
                                                                                                                                                                                                       Singapore                               64.8%
                                                                                                                                                                                                           Spain                                        85.0%
                                                                                                                                                                                                     Switzerland                                 68.8%
                                                                                                                                                                                                 United Kingdom                                      77.5%



20                                                                                                                                  www.atosorigin.com/2010CorporateResponsibilityReport                                                                                                     21
06 • Our Sustainable Journey


                                                 The key findings of the scoring are as follows:        recent suppliers assessed is lower than               Certifications, ratings & Awards
                                                 In 2009 and 2010 we have assessed                      the previous group evaluated in 2009.
                                                 approximately 37.5% ✓ of the total                     The average score of the group evaluated is           In 2010, Atos Origin obtained a number of         Payment Award for its online payment solution
                                                 suppliers (35% in 2009). We have scored                5/10. 56% of our suppliers are “under control”        certification and awards as recognition for its   e-Moneo. Developed by Atos Worldline, online
                                                 178 suppliers, however 123 of these are                or above (> or =5).                                   sustainability achievements. Some examples        merchants are able to equip their online shops
                                                 still active suppliers. In addition, the amount                                                              are listed below:                                 with the Moneo micro-payment solution.
                                                 of expenses corresponding to budget with               The scores are split as follows:                                                                        The solution is easy to install, fully secure and
                                                                                                                                                              “Most Innovative Partner Award”                   comes without any risks for customers who do
                                                 Split per scoring (all suppliers)                                                                            Awarded by SAP during the annual SAP              not have to communicate their banking data.
                                                                                                                                                              Partner Awards 2010, Atos Origin won the
                                                 Score = 2         1%                                                                                         award for the development of the Sustainability   “Sustainability Star” Award
                                                                                                                                                              Performance Management Dashboard for the          The Vancouver Organizing Committee for the
                                                 Score = 3                              8%
                                                                                                                                                              manufacturing, retail and telecoms markets.       2010 Olympic and Paralympic Winter Games
                                                 Score = 4                                                                                          35%       The dashboard was developed for a number          awarded Atos Origin a Sustainability Star for
                                                 Score = 5                                                                     25%                            of companies including AkzoNobel.                 helping it achieve its sustainability goals at the
                                                                                                                                                                                                                2010 Winter Games.
                                                 Score = 6                                            15%
                                                                                                                                                              Atos Origin in the UK has achieved
                                                 Score = 7                                            15%                                                     the coveted Carbon Trust Standard                 research and Innovation Award
The majority of                                  Score = 8              2%                                                                                    for Managed Operations                            Atos Origin won the University-Company
                                                                                                                                                              This achievement demonstrates a 3 year track      Award for its R&D activity in cooperation with
suppliers assessed                               Score = 9    0%
                                                                                                                                                              record of emissions reductions, excellent         universities and its contribution to international
are not located in                              Score = 10    0%
                                                                                                                                                              carbon and energy management practises            projects. The Group is currently managing
countries which are                                                                                                                                           and robust reduction plans, all audited           96 EU projects together with Spanish
identified as risky(*).                                                                                                                                       by an independent third party assessor.           universities, thus helping to promote their
(*) Atos Origin locations considered             % of suppliers assessed per country                                                                                                                            image abroad. The award also recognises
    under risk: China, Hong Kong, India,
    Malaysia and Poland.                          Belgium     0%                                                                                              2010 Innovative Payments Awards                   Atos Origin’s strong commitment to R&D.
                                                                1%
                                                              0%
                                                                                                                                        n 2009                Atos Worldline won, in partnership with its       Since 1987, the Group has contributed to
                                                    China
                                                                1%                                                                      n 2010                French client BMS-Moneo, the Innovative           over 300 EU projects.
                                                 Denmark        1%
                                                                1%
                                                   France                                                                23%
                                                                                                                                                 32%
                                                                                                13%
                                                 Germany
                                                                                   7%                                                                         Social & Environmental pro-activeness
                                                      Italy   0%
                                                                1%
                                                    Japan     0%
                                                                1%                                                                                            Atos Origin contributes to innovation in          for projects in the research & development,
                                                                                         9%
                                           The Netherlands
                                                                                              12%                                                             social and environmental areas. In 2010, the      but also for training or partial work purposes
                                                    Spain
                                                                         3%
                                                                              5%
                                                                                                                                                              Group was granted various financial aid from      in Spain, retirement programs in Germany, etc.
                                               Switzerland
                                                              0%                                                                                              governments in countries where it operates
                                                                    2%
                                                              0%
                                                   Taiwan
                                                                1%
                                           United Kingdom
                                                                                                            17%
                                                                                                            17%
                                                                                                                                                              Assistance received from governments              2010 Assistance received (euros)(*)                     [EC4]
                                                                                                                                                    33%
                                                     USA
                                                                                                                      22%
                                                                                                                                                                                                                       APAC      100,301

                                                                                                                                                                                                                       BeLux
                                                 27% of the suppliers assessed are ISO 14001             that sustainability criteria is 10% of the total                                                             France
                                                                                                                                                            e7,000,000
                                                 certified, and 26% are able to provide a formal         weighting;
                                                 procurement policy.                                   • Design a corrective action plan with suppliers     e6,000,000
                                                                                                                                                                                                 Worldline            GCEMA                  1,573,292
                                                                                                         scored equal to, or below, 3/10 (9% of                                                  Spain                  India
                                                 In light of these results and the sustainable           the database assessed).                            e5,000,000                           GCEMA
                                                 commitment of Atos Origin, the objectives               The action plan will be developed together                                              France                 NAM
                                                 for 2011 are the following:                             with purchasers and suppliers. A new               e4,000,000                           APAC
                                                                                                                                                                                                                  Netherlands
                                                 • Reinforce the usage of the Ecovadis platform          assessment will be scheduled in the following
                                                   by purchasers and remind them of the critical         6 months to check progress;                        e3,000,000                                          South America
                                                   role they have to play to improve the supplier      • An action plan needs to be developed over
                                                                                                                                                                                                                       Spain                      555,892
                                                   scoring;                                              the course of the year for those 35% scored        e2,000,000

                                                 • Track sustainable requirements in the                 at 4/10. A new evaluation will be carried                                                                        UK
                                                   procurement selection process and ensure              out in the following 12 months.                    e1,000,000
                                                                                                                                                                                                                                                                      4,187,000
                                                                                                                                                                                                                     Worldine
                                                                                                                                                                    0                                                                                                 6,416,485
                                                                                                                                                                                                                       TOTAL
                                                                                                                                                                          2009      2010 ✓
                                                ✓: Data audited by KPMG Audit                                                                                                                                                   (*) Data does not include research tax credit



22                                                                                                                                                            www.atosorigin.com/2010CorporateResponsibilityReport                                                                23
07
                                                            “    In 2010, Atos Origin signed
                                                            up to the United nations Global
                                                                                               Governance Bodies

                                                               Compact, demonstrating its      Atos Origin is a French “Société Anonyme”                          Independence of corporate bodies:
                                                         commitment to the ten universally     listed on the Paris stock exchange, and                            aligned with the best market standards
                                                              agreed principles in the areas   governed since February 10th, 2009, by a                           The Afep-Medef Code places great
                                                         of human rights, labour standards,    Board of Directors and a Chairman and CEO.                         importance on the necessity of having
                                                                     environment protection                                                                       independent members on the Board
                                                                        and anti-corruption.   As part of its continuous commitment towards                       of Directors and recommends having at least


                                                                                       ”
                                                                                               corporate governance best practices, on                            half of independent Directors. The Company
                                                                                               23 December 2008 the Board of Directors                            fully complies with these independence
                                                                                               formally expressed its adherence to the                            requirements.
                                                                                               Afep-Medef Code of Corporate Governance
                                                                                               for listed companies as a reference code                           During 2010, the percentage of independent
                                                                                               and committed itself to comply with all these                      members:
                                                                                               recommendations.                                                   • of the Board of Directors increased from
                                                                                                                                                                    50% in 2009 to 67%;
                                                                                               Since then, a session dedicated to corporate                       • of the Nomination and Remuneration
                                                                                               governance matters takes place regularly                             Committee increased from 50% in 2009
                                                                                               during the Board of Directors meetings.                              to 100%;
                                                                                               A specific yearly review of the implementation                     • of the Audit Committee remained at 75%.
                                                                                               and compliance with the Afep-Medef
                                                                                               recommendations is performed, on which                             Corporate governance best practices:
                                                                                               the Company communicates at year end.




Corporate
                                                                                                                                                                  appointment of a Censor and a
                                                                                               The last review performed, by the Board of                         reference Director
                                                                                               Directors on 22 December 2010, confirmed                           Ms. Colette Neuville was appointed as
                                                                                               the Company’s compliance with the Afep-                            “Censor” during the 25 May 2010 General
                                                                                               Medef recommendations and highlighted                              Meeting of Shareholders for a term of one year.
                                                                                               significant continuous improvements in terms                       A censor acts as an observer at meetings of
                                                                                               of corporate governance.                                           Directors and can be consulted by it. In order




Governance
                                                                                                                                                                  to fully fulfill her role Ms. Neuville is summoned
                                                                                               representation of women within                                     and participates in all Board meetings.
                                                                                               the Board of Directors
                                                                                               The Board of Directors is today composed                           In addition to the Censor, in 2009 the Board
                                                                                               of around 18% of women and 25% including                           of Directors appointed a Reference Director
                                                                                               the censor member.                                                 from among its independent members.
                                                                                                                                                                  Currently the Reference Director of the Board
                                                                                               The question of diversity and the                                  of Directors is M. Pasquale Pistorio. The Board
                                                                                               representation of women within the Board                           of Directors can assign specific governance
                                                                                               of Directors was considered by the Company                         related tasks to the Reference Director.
Atos Origin firmly believes that ethics in business                                            before the Afep-Medef issued its new                               As an illustration, the yearly assessment of
is a key element for success. Over the last few years,                                         recommendation in April 2010 and even before                       the Board’s mission is managed under the
and as part of its continuous commitment towards                                               the January 27th, 2011 Law(*) was adopted in                       responsibility of the Reference Director. His
corporate governance best practices, the Group                                                 France, in relation to representation of women                     role is to ensure continuous commitment and
has designed and implemented several decisions,                                                within Board of Directors. Atos Origin fully                       the application of best corporate governance
policies and procedures in order to establish                                                  complies with this recommendation                                  standards by the Board of Directors.
common practices and standardised methods                                                      and with the applicable Law.
ensuring integrity in business.

                                                                                               2009                                                               2010                                         [LA13]




                                                                                                   Men                          91%                                  Men                         82%
                                                                                                   Women                        9%                                   Women*                      18%            * Excluding the censor


                                                                                               (*) LOI n° 2011-103 of 27 January 2011 on the balanced representation of women and men in Boards of Directors
                                                                                                   and Supervisory Boards and on professional equality.

24                                                                                             www.atosorigin.com/2010CorporateResponsibilityReport                                                                                      25
07 • Corporate Governance


                            Ethics in business                                                                                                 % of employees trained in the Code of Ethics ✓             [SO3]
                                                                                                                                                       APAC                                                            51%(*)
                            In early 2010, Atos Origin appointed a                            or indirectly in an agreement, understanding             BeLux                                                           N/A
                            General Counsel in charge of Compliance and                       or concerted practice which would                       France                                                           N/A
                            Regulatory, reporting to the Group General                        contravene the applicable laws and                     GCEMA
                                                                                                                                                                                                                       13%(**)
                            Counsel and the Group General Secretary.                          regulations concerning anti-competitive                   India
                                                                                                                                                                                                                      100%
                            Then in July 2010, Atos Origin signed up to                       practices.                                                NAM
                                                                                                                                                                                                                      N/A
                            the United Global Compact, demonstrating                        • Conflict of interest: decisions taken by Atos      Netherlands
                                                                                                                                                                                                                      N/A
                            its commitment to the ten universally                             Origin employees within their professional       South America
                                                                                                                                                       Spain                                                          18%(***)
                            agreed principles in the areas of human                           activity shall be taken objectively and                                                                                            (*) APAC data includes only Japan
                                                                                                                                                          UK                                                           0%
                            rights, labour standards, environment                             impartially in the interest of Atos Origin and                                                                                     (**) GCEMA data does not include Germany
                                                                                                                                                    Worldine                                                           N/A       (***) Spain data includes 16 top managers trained
                            protection and anti-corruption.                                   not in the employee’s own interest, whether
                                                                                              financial or personal.
                            On October 12nd 2010 the Board of                               • No fraud: Misappropriation of resources          Related to UN Global Compact Principle 10
                            Directors adopted a new version of the Code                       or manipulation of data or assets, wrong
                            of Ethics, covering more issues than the                          financial reporting, may constitute fraud        Human rights
                            previous release (adopted in 2003). Since                         and are thus forbidden.
                            November 2010, the Code of Ethics has
                            been distributed to all employees and has                       In 2010, the Group has reported zero ✓(*)          The protection of human rights has long              In the latest Well Being@ Work poll launched
                            started being presented and explained                           non-monetary sanctions for non-compliance          been a part of Atos Origin policy. It was first      at the beginning of 2011, 62% of respondents
                            to those who are more directly concerned                        with laws and regulations [SO8].                   formalized in the 2003 Code of Ethics and in         indicate that staff are treated fairly regardless
                            with its content in their day to day activities.                                                                   the Group values, and has been reaffirmed            of gender, age, religion, disability or sexual
                            Such training will be widely deployed in                        Intermediaries or consultants assisting            since then. The 2010 Code of Ethics confirms         orientation and only 15% thinking the contrary.
                            the group during 2011 and all trained people                    Atos Origin in developing its business are         that Atos Origin will always take decisions
                            will have to sign an acknowledgement of                         screened before any relationship starts and        based on competences without consideration           A commitment to respect human rights is
                            receipt stating their commitment to abide                       their behaviour and knowledge of ethics            for nationality, sex, age, handicap or any other     also among the criteria for the selection of
                            by the Code of Ethics. The Code will also                       are essential elements which are checked           distinctive trait. Participating in the UN Global    suppliers.
                            be attached to all employment contracts                         beforehand.                                        Compact, in which two principles relate to
                            signed from January 1st, 2011.                                                                                     human rights, is another way of showing how          Related to UN Global Compact Principles 1, 2,
                                                                                            Ethics and integrity are the basic elements of     Atos Origin is willing to ensure such protection.    3, 4, 5, 6 and 10
                            The Code is also shared with suppliers                          main Group policies such as those regarding
                            and partners who are asked to commit to                         accounting or authorizations for signature.
                            respecting its principles.                                      Monitoring, reporting and auditing help ensure     Protection of Assets
                                                                                            that the principles are known and implemented
                            Professional integrity within Atos Origin and in                by all.
                            its relations with third parties is the core of the                                                                Atos Origin’s assets (people, information,           Atos Origin’s Information Security
                            Code of Ethics, the main issues of which are                    In 2011, training sessions on the 2010 Code        intellectual property, financial equity and          Management System (ISMS), built in 2001,
                            highlighted in the 2010 Annual Report. Among                    of Ethics will be given by Atos Origin General     hardware) are protected and should only be           continues to be enforced and extended
                            other issues, integrity covers the following:                   Counsels in all parts of the world where Atos      used for conducting Atos Origin business.            across all countries. The new organization
                            • No bribery no corruption: Atos Origin is                      Origin is established. It will be mandatory for                                                         is aligned with this continuous process.
                               totally against any form of corruption or                    top managers and for all persons considered        The new Code of Ethics reminds all employees         Atos Origin has ISO 27001 certified activities
                               dishonest or illegal practice with the aim of                as “core target” or who are more concerned         of the mandatory use of this according to            all over the world (more than 15 countries
                               obtaining a commercial advantage or other                    in their day to day professional activities with   Group’s guidelines and that information              have large perimeters certified) and continues
                               such advantage, whether directly or indirectly               the content of the code. It will be open to all    reported or shared with third parties must           to extend its certifications to new perimeters/
                               (i.e. in case of assistance of intermediaries),              other employees and around 3,000 people are        always be accurate. It completes the Atos            countries. Atos Origin thus enforces its
                               in any country.                                              expected to follow a training session. Other       Origin Information Security policy.                  information risk management and better
                            • Fair competition: Atos Origin treats                          tools should be available to all employees in                                                           protects customers’ information assets
                               its customers, suppliers, partners,                          the second half of 2011 to ensure the correct      In November 2010, a new Group Security               and its own information assets.
                               intermediaries with respect and shall not take               implementation of these integrity principles       organization was implemented following the           In 2010, the Group has registered zero ✓
                               unfair advantage of, nor take part directly                  in our day to day activities.                      appointment of a Group Chief Security Officer        issue relative to breach of customer
                                                                                                                                               in order to ensure a common security vision          privacy and loss of data. [Pr8]
                                                                                                                                               and culture regarding security, to consolidate
                                                                                                                                               reliable information, report on security risks and   In 2011 Atos Origin will pursue the
                                                                                                                                               harmonize Atos Origin security practices. This       enforcement of protection of its assets
                                                                                                                                               organization encompasses the protection of all       and customers assets placed under
                                                                                                                                               Atos Origin assets.                                  its responsibility. It will continue to deploy
                                                                                                                                                                                                    the new group security organization, in order
                                                                                                                                                                                                    to harmonize security across all countries,
                            ✓: Data audited by KPMG Audit                                                                                                                                           anchor security in the business organization
                            (*) Data does not include APAC, France, NAM, UK and Worldline                                                      ✓: Data audited by KPMG Audit                        and align security with Corporate governance.

26                                                                                                                                             www.atosorigin.com/2010CorporateResponsibilityReport                                                                                  27
07 • Corporate Governance

                            In 2011, the Group will also set-up a quarterly          Atos Origin has put in place measures
                            Global Security Committee (started in                    and policies to protect its IP assets and
                            February 2011 with the involvement of other              confidential information, including, but not
                            Atos Origin security stakeholders such as                limited to, the use of confidential agreements
                            HR, Legal, Business, etc.), consolidate a new            and encryption and logical and physical
                            dashboard of security KPI across all countries
                            to better measure gaps and ensure the
                            improvement of reporting and follow-up
                            of security activities in countries.
                                                                                     protection of information where required.
                                                                                     Furthermore the Atos Origin legal department
                                                                                     advises on all commercial transactions as
                                                                                     to ensure that appropriate provisions are
                                                                                                                                                                                              “
                                                                                                                                                                                              Atos Origin has positioned itself
                                                                                                                                                                                                 in the market as an attractive
                                                                                                                                                                                               employer for young graduates.
                                                                                     included in its contracts with customers
                                                                                                                                                                                                The objective is both to enrich
                                                                                     and suppliers and confidential matters are
                                                                                                                                                                                               the experience of the youngest
                                                                                     appropriately dealt with and in compliance
                                                                                                                                                                                              and the oldest by exchanging IT
                                                                                     with applicable laws.
                                                                                                                                                                                                   and wisdom competencies.



                            Financial transactions system securitisation                                                                                                                                                   ”

                                                                                                                                       Building a
                            Atos Origin’s business unit Atos Worldline,            Security committees govern the way security
                            operates the card payment systems that                 is organised, and decides on the security
                            process, on a daily basis, billions of financial       policies.
                            transactions on behalf of several banks,
                            merchants and other parties. SEPA (Single              Security has the mandate to enforce policies,
                            Euro Payment Area) has been an important               but at the same time security experts work




                                                                                                                                       Great Place
                            driver to globalise our processing (issuing &          side by side with technical engineers to
                            acquiring) platforms which leads to the ability        develop and maintain our technical platforms.
                            to deliver global, cross-border, standardised,
                            customised technical solutions & customer              In all processes (change, configuration, patch,
                            services. The payment terminal park designed,          incident management, etc), security is a
                            sold, and maintained by Atos Worldline,                recurring attention point. Technical measures
                            has integrated the multi acquiring requirements        are in place to act proactively on security




                                                                                                                                       to Work
                            laid down by the SEPA initiative to enable             anomalies (weekly security watch analysis,
                            interoperability between different card-based          monthly monitoring of firewall configurations,
                            payment systems.                                       quarterly vulnerability scans, yearly penetration
                                                                                   tests and reviews of access rights, continuous
                            Together with this globalisation, financial            intrusion detection systems, and monitoring
                            transaction systems require the highest level          and logging of system events). All these
                            of security, availability and reliability. Providing   measures minimize the misuse of card
                            a continuous service to our clients, based             holder data.
                            on robust systems, while maintaining a high
                            level of security at all levels, is a daily concern    Continuous security awareness assures
                                                                                                                                       The “Well Being at Work” ambition, launched
                            of Atos Worldline management. Security                 that security becomes a concern of every
                            is embedded in Atos Worldline’s DNA: its               employee of Atos Worldline. Atos Worldline          early 2010 demonstrates that Atos Origin’s
                            organisation, processes, technical systems             main certifications regarding security include:     employees remain its first priority and places them
                            and employees.                                         PCI DSS (cardholder data protection), SAS70         at the heart of the Group’s transformation plan.
                                                                                   (in Germany and in Belgium) and ISO 27001           Atos Origin’s ambition is to be recognized as one
                                                                                   (in Germany).                                       of the best companies to work for; a company
                                                                                                                                       that attracts the best talents, encourages personal
                             KPI                                                              Belgium       France       Germany       development and anticipates new ways of working
                             % of Security Incidents for PCI platforms
                                                                  (*)                                                                  through the use of innovative IT technology.
                                                                                                100%         100%         100%
                             with associated root cause analysis
                             % of employees attending Security Awareness trainings              98%          56%           93%
                             (*) Payment Card Industry Certification




28                                                                                                                                     www.atosorigin.com/2010CorporateResponsibilityReport                                 29
08 • Building a Great Place to Work

                                             Management’s role                               Where we work
                                                                                                                                        Our values and identity




                                                                                                                 The way we work
                                             Management’s
                                              Behaviour
                                                                   WbW2              WbW1.Working                                       Strengthening the group’s identity and values and facilitating communication
                                                            Management 2.0           Organisation                                       and cooperation between employees, worldwide.
                                                                                     WbW3.Working
                                                                                     Conditions                                                                      Atos Origin            top management directives. The results of
                                                                                                                                                                     people comes           the project will be available in 2011,
                                                                                                                                                                     from different         in order to drive the Siemens SIS integration
                                                                                                                                                                     companies,             through common and shared values.
                                                                                                                                                                     through mergers




                                                                                                           How we reward
                                                                     WbW6            WbW4.Recognize                                                                  and acquisitions       In the reporting period the Group has


                                             The Group’s




                                                                                                             employees
                                                            Communication &          & Reward                                           and so building a sense of belonging to the         developed a global framework in order to


                                               identity
                                                                Social Links                                                            same community from Day 1 is essential              welcome its new joiners. Various initiatives are
                                                                                     WbW5.Skills &
                                                            WbW7.Corporate           Competencies
                                                                                                                                        to our culture. In 2010 an ambitious project        also being implemented or reinforced in all
                                                                  & Social                                                              of “rethinking” corporate values was                countries to reinforce the social integration of
                                                              Responsibility                                                            launched with the aim of identifying a set of       new joiners’ within the group and ensure that
                                             The values                                    How we increase                              differentiating values that will represent Atos     they are welcomed and feel expected, and
                                             we want to share                                      abilities                            Origin as a whole. Known as “One company            are provided with a proper work environment
                                                                                                                                        worldwide”, the project seeks to integrate          with the necessary tools and information to be
                                                                                                                                        the main stakeholder’s expectations in the          as operational as quickly as possible.
                                                                                                                                        process, from employees’ expectations to


“
                             Well Being at Work
    We get the finest



                                                                                                                                                                                                                                               “
from our employees           In early 2010, on the initiative of Thierry Breton   Being @ Work’s ambition will be one of the key        new management’s role and behaviour
when they get the best       the “Well Being at Work” ambition was                drivers for Siemens SIS cultural and managerial
from their company.          launched globally. This is part of the Group’s       integration.                                                                                                                                                      Collaboration tools



                  ”
                             transformation plan with the objective of                                                                  Accompanying the group towards a “Management 2.0”                                                      and social community
                             imagining new ways of working, intensively           During the year Atos Origin has looked at                                                                                                                    platforms can reduce
                             using new technologies, and while matching           Best Practices that already exist within the                                         This year            the required Management 1.0 skills on which        email by between
                             the social expectations of employees and the         Group worldwide and that cover the key well                                          Atos Origin          Management 2.0 will build. The Well Being@         10 and 20% immediately.


                                                                                                                                                                                                                                                                          ”
                             “Y generation”.                                      being at work challenges. This has proved a                                          has launched         Work project not only provides arguments
                                                                                  useful starting point for the Well Being at Work                                     “Management          as to why changing the way the company
                             “Well Being at Work” covers all aspects              initiatives that will be applied globally. 100 Best                                  2.0”, a project      works and upgrading management skills is a
                             of the future workplace, from implementing           Practices have been identified and rated and                                         which introduces     must, but also develops and implements an
                             efficiency through management processes,             they include specific actions to welcome new          the concept of Enterprise 2.0 describing            organizational change program and training
                             delivering specific tools for remote working,        joiners, enable higher connectivity between           an organization that is geared to meet the          programs to facilitate and increase the
                             and covering training, talent management             colleagues, reward positive results and stories,      demands of tomorrow’s stakeholders and that         implementation of Management 2.0.
                             as well as enabling new levels of collaboration      motivate and develop talents, pave the way            is open, flexible, transparent and dynamic. For
                             and flexible way of working.                         for self-improvement, strengthen conviviality         Enterprise 2.0 to succeed, new management           In early 2011, the Group also announced its
                                                                                  and social links, and many others as well.            practices must be introduced and these are          ambition to be a “zero email” company
                             A “Well Being at Work” council has been                                                                    fittingly referred to here as Management 2.0. It    within 3 years. The volume of emails we send
                             created, composed of around 30 young                 Attractiveness, efficiency, motivation and            by no means replaces traditional management         and receive is unsustainable for business and
                             Atos Origin employees with high potentials           employees satisfaction are parameters that            skills (Management 1.0), but adds in the extra      managers spend between 5 and 20 hours a
                             from all the countries where we operate. Their       the program aims to overcome, with concrete           competencies, behaviours and mindset to             week reading and writing emails. Our ambition
                             mission: to imagine new working methods,             and imaginative initiatives that complement           succeed in the new work environment. It is          is to eradicate all emails between Atos Origin
                             define with the company professional links           the basic standards of people management.             acknowledged that Management 2.0 is a               employees and to achieve this we have set
                             and relationships of the future and anticipate                                                             vision for Atos Origin and its introduction would   up collaboration tools and social community
                             with a visionary approach our clients’ future        The Well Being at Work Program has been               be a long-term initiative. But before it can be     platforms to share and keep track of ideas on
                             expectations.                                        designed using an approach which covers               introduced, the company must first ensure           subjects ranging from innovation and Lean
                                                                                  the features needed to build the “company             that its entire management team possesses           Management through to sales.
                             Coordinated by Philippe Mareine (General             of the future” through seven initiatives that
                             Secretary), Jean-Marie Simon (EVP Human              affect the key work/life expectations of an
                             Resources) and Marc Meyer (EVP Talent                employee at the company.
                             Management and Communication), the Well




30                                                                                                                                      www.atosorigin.com/2010CorporateResponsibilityReport                                                                              31
08 • Building a Great Place to Work


                              The way we work and where we work

                              Implementing new working organizations within the group, facilitating
                                                                                                                                                   Atos Origin began the rolling out of a unified    Using an internal platform collaboration
                              the development of virtual communities, the easy access to collaborative                                             communication tool on a phased basis              tool across a distributed team has already
                              tools and the development of remote working; and also enabling a convivial                                           to all countries in 2010. This provides new       demonstrated some great business benefits,
                              and innovative working environment, hence facilitating a better balance                                              and improved ways to communicate and              for instance among the Service Desk
                              between work and personal life.                                                                                      collaborate including video, voice, instant       Integration team within the UK, with:
                                                                                                                                                   messaging, web conferencing, recording            - 15% reduction in emails
                                                            The WHO                             common spaces, technology, added services,         meetings and presence management.                 - Recurring savings each year of 220 days
                                                            (World Health                       workspace, etc. Here they came up with                                                                 (equivalent to 10% of the team’s resource)
                                                            Organization)                       88 ideas in order to improve employees’            There are already 4,000 people active in          - Better collaboration within the disparate
                                                            estimates that by                   working conditions, of which around 90% have       virtual communities already mapped within the       teams including sponsors being able to
                                                            2020, depression                    been implemented in Bezons. These include          Group, using different internal tools in order      track progress
                                                            will become                         for instance the opening of a day-care center      to collaborate more efficiently. For instance,
                              the greatest cause of work related disability,                    that will be opened in April 2011 and will offer   members of the Well Being@Work group (over        Improving work/life balance
                              second only to heart disease as the leading                       30 places for employees’ children, thus greatly    100) and the Scientific communities (over 60)     In some countries it has been agreed that


“                                                                                                                                                                                                                                                       “
                              cause of disability in general. Furthermore,                      contributing to improve young parents’ work/       already collaborate virtually. They share their   employees can work formally at home
                              each case of stress related poor health leads                     life balance. Our objective is now to develop      findings and discuss key issues mixing remote     for certain days of the week, for instance
     remote working is        to an average of 30.9 working days lost. And                      this Campus model to other locations of the        collaborations, chats, blogs, forums through      in France following the move to the new                 There are already
not just about tools but      the employment costs related to mental health                     Group worldwide.                                   the Group’s repository tool Livelink, the Atos    Headquarters building. The number of remote        4,000 employees active
also about behaviour. As      disorder in the EU were approximately EUR                                                                            Origin Wiki tool, and also instant messaging,     workers in Bezons is in line with targets 2010     in virtual communities,
work continues to become      132 Billion in 2004.                                              remote working                                     videoconferencing, desktop sharing, as early      (10%) and we think we will overachieve on our      using different internal
something we do rather                                                                          Traffic is getting worse every day, we are         adopters of Microsoft’s Office Communicator       goal for 2011 (20%). It is a voluntary program     tools to collaborate
than somewhere we go, it is   Atos Origin believes that creating the right                      spending valuable hours, either commuting          and Live Meeting tools.                           allowing people to work at home a significant      more efficiently.


                                                                                                                                                                                                                                                                         ”
imperative that we are able   working environment will significantly reduce                     to work or travelling to meetings/client sites                                                       part of their working time, changing
to facilitate and organise    all risks encountered by stress or travelling.                    or working globally. Furthermore, there is an                                                        the habits of employees, but also and mainly
remote working effectively                                                                      increasing requirement from employees, the                                                           for managers.
within Atos Origin.           In 2010, absentee rate in Atos Origin                             Y Generation and countries, to communicate


                  ”
                              is 2,07% ✓(*)                                                     and collaborate differently no matter the
                                                                                                geographic location. The Group’s objective is
                              A new working environment                                         that everyone feels linked in to the company
                              for our Headquarters                                              and engaged in the workplace through
                              In 2010, all 4,500 Atos Origin employees in                       greater flexibility and virtual collaboration      The way we reward employees and develop abilities
                              the Paris region moved to the Group’s brand                       and that we work towards having zero email
                              new French Campus in Bezons. This                                 within three years.
                              Campus model is one of the first emblematic                                                                          Investigating new levers, in order to guarantee a higher recognition
                              projects within this program which aims to                        Remote working requires interaction between        of Atos Origin employees, and to retain the best; facilitating and fostering
                              strengthen the concept of “One Company”                           people by voice, messaging, video, sharing         our employee’s knowledge and skills personal development all along their
                              by getting teams physically closer, by                            of computer screen and collaboration using         careers and in harmony with their expectations.
                              federating them around a single workplace,                        IT tools. It will greatly enhance our ability to
                              and by improving their effectiveness through                      work across organisational and geographical                                    rewarding             recognise and reward key individual or
                              collaboration and increased sharing in order                      boundaries that exist today.                                                   achievement           team achievements and as well as positive
                              to better serve our clients, as well as by                                                                                                       As a company,         behaviour and attitudes that reflect our values.
                              creating pleasant working conditions improving                    Although the home is a common location,                                        we recognize          This award will be implemented globally in
                              conviviality, life in common, exchanges.                          remote working is much more than that.                                         that public and       2011. We also developed a new Team Award
                                                                                                It relies on the use of English as the business                                official awards are   called Success Story recognizing the success
                              A participative approach to create                                language to ensure our communications              extremely important for motivation. Therefore     of a team with our clients. One team was
                              the campus model                                                  remains consistent, the usage of new ways of       in 2010 we carried out a review of our best       recognised for each of our 5 key markets.
                              One of the first tasks of the Well Being@ Work                    communicating such as micro blogging, instant      practices in terms of recognition and rewards.    One award is given directly to each team
                              Council members has been to formalize their                       messaging and collaborative tooling, and finally   An emphasis was put on one of them, the           by our Chairman and CEO and all team
                              expectations regarding the Campus general                         increased flexibility in the way our workplaces    Accolade award, that makes it possible for        participants receive a diploma and a small gift.
                              infrastructure, global feeling, green attitude,                   are organised (e.g. hot desking, home working).    a manager above a certain level to publicly




                              (*) Data does not include Belux, UK, Germany, India, Morocco, Major Events and Corporate.
                              ✓: Data audited by KPMG Audit

32                                                                                                                                                 www.atosorigin.com/2010CorporateResponsibilityReport                                                                            33
08 • Building a Great Place to Work


                             Providing training for all                                  5,000+ courses in a wide range of topics,           assessment meeting. This showed that 28%            possibilities to match available staff to work.
                             2010 was a very challenging year for our Atos               such as the English language, IT, project           of trainees are aged above 45 years old. On         Special attention and support, like training,
                             University team. Eight different new global                 management, leadership, and custom                  the other hand, 15.5% of mobility demands           e-learning, re-skilling and personal counselling
                             academies have been developed and rolled                    content on the company’s offerings, tools           concern senior people. That shows that our          programs are available for staff that have
                             out around the world for the benefit                        and processes. This program gives our               more senior workforce is still very active for      been available during an extended period.
                             of 11,794 employees.                                        employees the opportunity to further develop        their future at Atos Origin(*).                     The company recognizes the importance of


“
                                                                                         their skills both professionally and personally,                                                        supporting these employees and places great
                             A new Learning and Development (L&D)                        helping to ensure that they master the latest       Workforce management                                emphasis on re-skilling and supporting them.
     14 ✓ programs aimed     Portal has been inaugurated with the first                  technologies and soft skills to meet the needs      In 2010 workforce management defined
at developing employees’     launch taking place in France. In 2011,                     of our clients today and in the future.             one unified global Resource Management              For 2011, the company will be developing its
skills & competences have    the portal will be further extended to other                                                                    process. This now serves as a strong basis          ability to better forecast the market demand
been developed since 2009.   countries. It offers a single online training               With 4.32 learning days per employee                for consistent systems development and              for our portfolio of offerings in order to enable
[LA11]                       catalogue to all Atos Origin employees. This                on average throughout the year, Atos                implementations that progressively enable us        better forecasting of the skills required to


        ”
                             new tool is decidedly international and exactly             Origin has again substantially grown its            to find resource matches across country and         deliver against market demand. In France
                             in line with the Well Being at Work ambition                Learning & Development effort in 2010               internal business unit borders.                     the Group will launch a pilot, through a
                             which aims to massively increase training. As               compared with 2009 (+33.8%), and aims at                                                                partnership with a French socially-driven
                             a result, employees and managers can now                    increasing this even further in 2011, to up         To enable the globally consistent capture           organization Wecena in order to provide its
                             directly connect with learning opportunities,               to 5 to 6 days per employee on average.             of the skills that are required to do the work      employees on the bench with the opportunity
                             increasing the training effort and efficiency.                                                                  for our clients, as well as the skills of our       to offer their IT competencies to local charity
                             Furthermore, training is more easily aligned                Developing skills and competencies                  current staff, a uniform skills catalogue is        projects for short periods of time.
                             with strategic and business needs. Individual               People development and employability is             deployed across the organization. Atos Origin


“
                             development planning is also part of the                    an absolute priority for Atos Origin. Our           continuously develops its services in order to      Promoting equality for rewards
                             portal.                                                     employees have to face more and more                respond to the demands of our customers.            When comparing males and females at equal
    In 2010, the volume                                                                  complex and changing demands on a wide              Ongoing, rapid developments in technology           level of competencies in Atos Origin, the
of online learning           For 2011 we are planning to further expand                  scope of technologies, and we need to               and relentless attention for efficient operations   difference in average OTE (On Target Earning)
within Atos Origin grew      the learning & development possibilities for                ensure that our workforce competencies are          regularly enable staff reductions combined          varies from 1% to 9%, with the exception of
from 16,000 to nearly        all employees. A unique concept of learning-                adapted and fulfil these demands every day.         with a continuation of the expected service         the top level of the company (EXE 99) which
60,000 hours.                on-demand will be introduced, providing free                                                                    levels. Cost reduction, where possible, is          shows a difference that reaches 18%. This


             ”
                             access to a wired range of diverse e-learning               Such extensive knowledge has been typically         important to retain our highly competitive          latest figure is explained by a very low number
                             programs.                                                   mastered by senior employees which is why           position in the market.                             of females at this level of competence within
                                                                                         it is very critical for our company to ensure                                                           the company (92% male). [LA14]
                             In 2010 Atos Origin pursued its global                      our senior people employability over time. For      To ensure effective management of people on
                             e-learning Program. This provides                           instance, in December 2010, Atos Origin and         the bench (people between assignments), the         However, the female/male ratio is a slightly
                             all employees with access to the best                       Atos Worldline in France reported on senior         Human Resource managers of the company              higher within the Top 400 managers
                             available online learning libraries, offering               employee training, internal mobility and career     share the relevant information with each other      of the group (15% females) . [LA13]
                                                                                                                                             on a weekly basis. Together they identify

                             Average training days per employee              [LA10]

                             12
                                                                                                                                             Top 400 per gender ✓             [LA13]
                                                                                                 For 2010, average of hours/
                             10                                                                  employee is 34,53 of hours of
                                                                                                 training, that being 4,32 days ✓.          100
                              8                                                                                                              90
                                                                                                                                             80

                              6                                                                                                              70
                                                                                                                                             60
                                                                                                                                             50
                              4
                                                                                                                                             40
                                                                                                                                             30
                              2                                                                                                              20
                                                                                                                            2010             10                                                                                                        Female
                              0                                                                                             2009              0                                                                                                        Male
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                                                                                                                                             ✓: Data audited by KPMG Audit
                             ✓: Data audited by KPMG Audit                                                                                   (*) Commission Emploi France Dec. 2010



34                                                                                                                                           www.atosorigin.com/2010CorporateResponsibilityReport                                                               35
08 • Building a Great Place to Work


                             Atos Origin is committed to closing this gap                        review, which is a very important part of our            In total, Atos Origin recruited 6,686                                phase up to implementation. Our Indian
                             within the next five years in order to ensure                       talent management program. The reported                  employees from January to 19th December                              centers play a pivotal role in the development
                             that we have a good balance between                                 Group average for employees receiving                    2010 of which 50% are within Europe.                                 of our innovation, building sophisticated
                             male and female remuneration packages.                              regular performance and career development               Regarding the ratio male/female, we recruited                        proof of concepts on our most disruptive
                             In the meantime, we are also considering                            reviews in 2010 was 77.31% ✓. [LA12]                     29% females, which is higher than the                                technologies.
                             implementing a plan to narrow the male                                                                                       resources available on the market (for those
                             and female ratio at top level of the company.                        received                                                graduating from engineering schools).                                These centers are organized along technology
                                                                                                  formal
                                                                                                                            no           Yes     TOTAL
                                                                                                                                                                                                                               practises, enabling Atos Origin to provide end-
                             Performance Management                                               appraisal                                               Throughout local recruitment process,                                to-end services to customers whatever the
                             and Annual review                                                    in 2010                                                 Atos Origin looks for the best person for the                        sourcing strategy required. The percentage of
                             Every employee worldwide is appraised                                Number                                                  job and for a career within the company,                             the workload performed nearshore/offshore
                                                                                                                          10,803        36,814   47,617
                                                                                                  of Employees
                             according to our performance management                                                                                      regardless of ethnic group, religion, gender,                        varies depending on customers’ demands,
                                                                                                  %                      22.69%         77.31%
                             cycle. This is followed by the Annual HR                                                                                     age, physical disability or sexual orientation.                      type of services, and the budget allocated.
                                                                                                                                                          Furthermore, most ✓(*) of our senior
                                                                                                                                                          management come from local communities                               At the end of 2010, about 13% of the overall
                                                                                                                                                          and so ensuring detailed local knowledge                             workforce was located in these centers,
                                                                                                                                                          and respect for local cultures. [EC7]                                (system integration, infrastructure services,
                             A responsible IT company                                                                                                                                                                          HTTS). As Atos Origin’s strategy is not to
                                                                                                                                                          Sustainable offshoring                                               address Human-based BPO (accounting, HR,
                             Establishing Atos Origin as a responsible                          large, in becoming an innovative player and               For years, Atos Origin has been developing                           etc), but IT intensive BPO, public/government
                             player with regards to its employees, clients,                     acting as a reference for the IT sector.                  and tuning its offshore strategy to cope, on                         clients do not usually demand delivery outside
                             suppliers, investors, and the community at                                                                                   the one hand with the market demand to                               their region. Therefore a significant turnover is
                                                                                                                                                          lower the cost of delivery in an increasingly                        achieved with professional services requesting
                                                                                                                                                          global market, and on the other hand, to                             proximity, this level is in line with our overall
                             Total employees breakdown per contract type ✓                               [LA1]                                            ensure the consistency of its offshore policy                        addressable market. Employees in offshore
                                                                                                                                                          with its Corporate Responsibility policy.                            locations reached 6,278 representing a net
                               2%                                                                                           Tempory                                                                                            increase of +25% compared to 2009. [LA1]
                                                                                                               98%          Total Permanent               No large IT supplier can serve large
                             % Total Employees                                                                                                            customers without an international and                               If customers request the Group to move work
                                                                                                                                                          distributed delivery capability. Atos Origin                         offshore to decrease TCO, a specific process
                                                                                                                                                          has therefore looked very closely at where to                        is implemented within our HR management
                                                                                                                                                          locate and put in place strong delivery centers                      team so that the company can anticipate,
                             Of which Total Permanent employees breakdown                                                                                 in several emerging geographies, in order to:                        re-skill and reassign the engineers who are
                             per work in time type ✓                                                                                                      • Benefit from the large pool of talents in                          initially working onshore to new projects.
                                                                                                                                                            countries where the IT education was robust


                                                                                                                                                                                                                                                                                   “
                                                                                                                            Part-time
                                     10%                                                                                                                    enough to provide well trained engineers,                          Valuing Diversity
                                                                                                      90%                   Full Time                       in various key technologies,                                       Atos Origin is committed to ensuring that
                                                                                                                                                          • Enjoy a large set of languages demanded                            its workforce represents our society in each            Atos Origin employs
                             % Total Permanent employees
                                                                                                                                                            by customers who prefer to exchange                                country where it operates in terms of genders,      126 different nationalities
                                                                                                                                                            information in their native language when                          nationalities, age and seniority, C&B equity.       worldwide.

                             In all the countries where the Group operates
                             Atos Origin is above the local minimum wage
                             when existing in local policies(*) ✓. [EC5]
                                                                                                 above while 39% of new joiners were aged
                                                                                                 26 or below. Interestingly, data concerning
                                                                                                 the unemployment market shows that those
                                                                                                                                                            the delivery is not in their home country:
                                                                                                                                                            Atos Origin has opened such centers in
                                                                                                                                                            India (English), Morocco (French), Argentina
                                                                                                                                                            (Spanish), Surinam (Dutch), and Poland
                                                                                                                                                                                                                               Although Atos Origin is mainly a European
                                                                                                                                                                                                                               organization (81% ✓workforce in Europe
                                                                                                                                                                                                                               [LA1]), it employs 126 ✓ [LA13] different
                                                                                                                                                                                                                                                                                                ”
                                                                                                 two groups are struggling to find jobs in the              (German).                                                          nationalities and has operations within
                             Equal Opportunity recruitment                                       current environment. Atos Origin has made                                                                                     25 countries. That demonstrates the large
                             Atos Origin is committed to a non-                                  a strong focus on these two populations                  All the workforce located in these centers are                       cultural diversity that exists in the company.
                             discriminatory recruitment process. This is                         to ensure that our recruitment actions                   trained on the Group’s standard processes
                             proven by our hiring figures for 2010:                              contribute to the reduction of this recurrent            and tooling and actively participate in the                          Related to United Nations Global Compact
                             9% of new joiners were aged 45 and                                  existing problem.                                        full life-cycle of projects, from the design                         Principle 6




                             ✓: Data audited by KPMG Audit                                                                                                ✓: Data audited by KPMG Audit
                             (*) Data does not include Hong Kong, France, Switzerland, Greece, Poland, Austria and Worldline.                             (*) Data does not include France, Switzerland, Poland, Greece, Austria and Netherlands.



36                                                                                                                                                        www.atosorigin.com/2010CorporateResponsibilityReport                                                                                                   37
08 • Building a Great Place to Work

                             Promoting equality in employment                                                         Our aim in the coming five years is not                                           In Germany, a pilot will be launched in                      (through mergers, acquisitions, and type
                             Recurring studies show that engineering                                                  only to reach, but also to pass, the level of                                     2011 which aims to reduce the gap                            of business). Atos Origin is committed
                             and IT education are mainly followed by                                                  30% females employed for young graduates.                                         between men and women’s employment                           to guaranteeing the employability of senior
                             males (83% of graduates today, 90% twenty                                                Studies (McKinsey, Gartner, etc) demonstrate                                      conditions, promoting the “mixed team -                      people by offering training and re-skilling
                             years ago(*)). Within Atos Origin, we employ                                             that having a workforce balanced between                                          higher performance” philosophy, adopting                     programs. For example, in France,
                             26% females globally which reflect a better                                              males and females is far efficient than an                                        new ways of flexible working and creating                    Atos Origin has signed an agreement
                             balance than the resources available                                                     unbalanced workforce, which could cause                                           awareness, and developing greater                            with union representatives to ensure that
                             on the market.                                                                           behavioural issues. Furthermore, a balanced                                       confidence in the female population within                   the career expectations of senior people
                                                                                                                      workforce is more stimulating and generates                                       the IT sector.                                               are taken into account and aligned
                                                                                                                      different problem solving approaches.                                                                                                          with business needs.



                                                                                                                                                                                                                                                                                                                                              “
                             Male/Female split per job family ✓                                        [LA13]                                                                                           Promoting inter-generational                                 Regarding new graduates, in 2010 Thierry
                                                                                                                                                           Male               Female
                                                                                                                                                                                                        collaboration                                                Breton established as a priority the hiring
                                                                                                                                                                                                        The average length of job tenure within                      of graduates who were “fresh out of                                          In 2010, Atos Origin
                             100                                                                                                                                                                        Atos Origin is 8.8 years (25% ✓of our                        college”. Nowadays in most European                                      hired 2,614 employees
                              90                                                                                                                                                                        employee have seniority higher than                          countries it is often difficult for young people                         below 26, plus 863 interns.



                                                                                                                                                                                                                                                                                                                                                                      ”
                              80                                                                                                                                                                        12 years and 10% with seniority higher than                  to get their first job. In the year up to the
                              70                                                                                                                                                                        22 years) [LA13]. In the IT business, the                    end of December 2010, Atos Origin hired
                              60                                                                                                                                                                        voluntary attrition rate is in general quite                 2,614 employees below 26 years old, plus
                              50                                                                                                                                                                        high, even in times of crisis. Our group                     863 interns. Atos Origin positions itself in
                              40                                                                                                                                                                        attrition rate in 2010 was around 10% ✓                      the market as an attractive employer for
                              30                                                                                                                                                                        [LA2] overall. These figures demonstrate                     young graduates, either through internships,
                              20                                                                                                                                                                        that our employees are loyal to their                        apprenticeship programs or with permanent
                              10                                                                                                                                                                        company and feel good at working within                      employment contracts where such young
                               0                                                                                                                                                                        Atos Origin.                                                 people are trained and mentored by elders.
                                                                                                                                                                                                        The average age at Atos Origin is
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                                                                                                       ce
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                                                                                                                                               an
                                                                                                                                                                                                        number varies quite significantly from
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                                                                                                                                                                                                                                                                     experience of the youngest and the
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                                                                                                                                                                                                        one country to another and is very often
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                                                                                                                                                                                                                                                                     oldest by exchanging IT and wisdom
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                                                                                                                                                                                                        explained by the history of each GBU
                                                                     pp




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                                                                                                                                                                                                                                                                     competencies.




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                                                                                                                                                                                                        Employees split per seniority                                Employees split per age
                                                                                                                                 Sy




                             In 2010, a global initiative to develop a new                                            human rights and labour standards, but also                                                %                                                        %
                                                                                                                                                                                                          30                                                         20
                             equality and diversity policy was launched.                                              to have a proactive role in promoting rights,
                             Its objective is not only to develop an                                                  equal opportunities and career evolution for                                        25
                                                                                                                                                                                                                                                                     15
                             international policy according to recognized                                             minority groups within Atos Origin worldwide.                                       20
                                                                                                                                                                                                                                                                     10
                                                                                                                                                                                                          15

                             ratio Female/Male average annual basic salary* ✓                                                    [LA14]                                                                   10                                                          5

                             * 1: salary equality, <1: male>female, >1: male<female                                                                                                                          5                                                        0
                                                                                                                                                                                                                     <1   1-2    3-5    6-8   9-12   13-15   15+          <25   25-29   30-34   35-39   40-44   45-49   50-54   55-59   60+

                                                                                              TOTAL average
                                                                                              Technical Advice & Consultancy
                                                                                              Systems Developement & Maintenance
                                                                                              Service Delivery
                                                                                              Risk Management                                                                                           Employees turnover by gender and age*                      [LA2]
                                                                                              Quality
                                                                                              Purchasing                                                                                                *GRI definition of turnover
                                                                                              Policy, Planning & Research                                                                                                                                                                                                  >=50
                                                                                              Medical Services                                                                                                                                       12%
                                                                                                                                                                                                                                                                                                                           30><50
                                                                                                                                                                                                        Male


                                                                                              Management & Office Support                                                                                                                                    15%
                                                                                              Management                                                                                                                                                                                                                   <30
                                                                                                                                                                                                                                                                                                        24%
                                                                                              Legal Affairs
                                                                                              ICT Support & Administration
                                                                                              Human Resources                                                                                                                                                15%
                                                                                                                                                                                                        Female




                                                                                              Finance                                                                                                                                                        15%
                                                                                              Facility Management
                                                                                                                                                                                                                                                                                                                        28%
                                                                                              Education & Training
                                                                                              Customer Relations
                                                                                              Communication
                                                                                              Audit

                              0.60       0.80       1.00         1.20     1.40         1.60

                             ✓: Data audited by KPMG Audit                                                                                                                                              ✓: Data audited by KPMG Audit
                             (*) www.femmes-ingenieurs.org

38                                                                                                                                                                                                      www.atosorigin.com/2010CorporateResponsibilityReport                                                                                                            39
08 • Building a Great Place to Work


                             In same proportions, female employees                                          Bargaining agreements                                             Social Engagement & Innovation
                             aged < 30 are more leaving the company                                         In 2010, 81% ✓ [LA4] of Atos Origin
                             compared to male population. Turnover                                          employees worldwide were covered by


                                                                                                                                                                                                                                                                                       “
                             rate is equal between males and females                                        collective bargaining agreements, a total of                      In 2010, Atos Origin’s approach to social        diseases. Such projects include the Atos Origin
                             aged between 30 and 50. Atos Group                                             38,776 employees. The minimum number                              engagement included 42 programs around           Tour, a unique, annual international bicycle
                             turnover rate is 17% ✓ including all genders                                   of weeks notice typically provided to                             the globe. These involved employees from         tour from Paris to Eindhoven. In 2010,                       A total of
                             and ages.                                                                      employees and their elected representatives                       most of the countries where the Group            55 Atos Origin employees from 7 countries               700 employees have
                                                                                                            prior to the implementation of significant                        operates and positively contributed to local     cycled 470 km in 2 days and raised funds                participated worldwide
                             Welcoming the difference                                                       operational changes that could substantially                      communities and the society at large.            for 5 different charities to help the fight             in different schemes
                             In addition, a special program has been                                        affect them are specified in collective                                                                            against cancer.                                         and EUr 475.348 has been
                             implemented in France, in collaboration                                        agreements ✓ [LA5].                                               This approach also encompassed sport,                                                                    pledged for a wide range
                             with union representatives, to attract                                                                                                           which can be used as a way to encourage          Projects where ICT innovation has played                of social projects.


                                                                                                                                                                                                                                                                                                       ”
                             and develop handicapped people                                                                                                                   projects involving employees networking,         a crucial role in contributing to the needs
                                                                                                            Related to United Nations Global Compact
                             through proving meaningful employment.                                                                                                           sharing experiences, promoting wellbeing         of society include, among others:
                                                                                                            Principle 3                                                       habits and raising funding to combat specific
                             Again, the goal of this initiative is both
                             to support this population and also open
                             people’s mind. Specific information and                                        Defined Benefit Plan [EC3]                                        People involved (number of employees)            2010 funding for Social Communities (euros)
                             awareness campaigns were launched in                                           Atos Origin has put in place a number
                             2010 to support this change. Everybody                                         of instruments to provide benefits to                                                    736                               APAC                                  [EC1]
                             knows that diverse teams encourage                                             employees (ie: Life insurance, Health care,
                                                                                                                                                                                                                                       BeLux
                             creativity, attentiveness to others and to all                                 Disability/invalidity coverage, Maternity/                                                        Worldline
                             differences, qualities which are also valuable                                 paternity leave, Retirement provision,                                                            Spain                   France
                                                                                                                                                                                                              Netherlands
                             for our customers and stakeholders.                                            Stock ownership, and others). The                                                                 GCEMA                  GCEMA      26,412
                                                                                                            Group’s team ensures that these benefits                                                          France
                                                                                                            are provided in accordance with a non-                                                                                      India
                                                                                                            discrimination policy.
                                                                                                                                                                                        2009 2010 ✓                                     NAM

                                                                                                                                                                                                                                 Netherlands             152,887
                             LA3 : repartition of Benefits provided to employees per contract type* ✓                                                                         Funding for Social Communities
                                                                                                                                                                                                                               South America              21,000
                             *% of countries providing package
                                                                                                                                                                                                  E475,348
                                                                                                  97%                                                                                                                                  Spain                            217,000
                                                                           93%
                                               90%
                             86%
                                                                                                                                                                                                              Worldline                   UK
                                                                                                                      76%                                                                                     Spain
                                                                                                                                                                                                              South America          Worldine                                40,000
                                                                                       66%                                                                                                                    Netherlands
                                                                                                       62% 62%
                                                                                 59%                                                                                                                          GCEMA                   TOTAL                                  475,348
                                   52% 52%             55% 55%                                                                                                                                                France
                                                                                                                                                             52%
                                                                                                                             48%
                                                                                                                                                                                       2009 2010 ✓
                                                                                                                                   34%                           34%

                                                                                                                                                                        24%   Increasing online accessibility                   Innovative IT solution helping
                                                                                                                                                                              to medical information                            to substantially improve
                                                                                                                                              7%                              Atos Origin has developed and coordinates         patients’ quality of life
                                                                                                                                                   3%
                                                                                                                                                        0%                    the integration of all of the elements            Atos Origin’s Research & Innovation
                                                                                                                                                                              of the KHRESMOI European project.                 Department in Spain has participated in the
                                                                                                                                                                              A European survey on e-Health revealed            European Project “Reaction” to remotely
                                    e




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                                                                                                                                                                              that over 50% of the European population          monitor diabetes patients. Here Atos Origin
                                                  th




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                                                                                                                                                                              uses Internet to find information or resolve      has developed an IT solution that enables
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                                                                                                                                                                              medical health issues, thus implying potential    healthcare professionals to remotely monitor
                                                                                           ty




                                                                                                              tir
                                                              /in




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                                                                                                            Re
                                                                                       er
                                                             ty




                                                                                                                                                                              health risks. Therefore, within the next four     and manage a patient’s diabetes condition.
                                                                                      at
                                                            ili
                                                       ab




                                                                                   M
                                                       is




                                                                                                                                                                              years, through this system, Internet users        Measurement sensors are connected to
                                                   D




                                 Permanent Full-time                       Permanent Part-time                   Tempory                                                      will be able to search and access reliable        various hospital systems via a wireless
                                                                                                                                                                              health information in their local language,       network so that the patient’s situation can
                                                                                                                                                                              generated from various medical information        be automatically assessed using advanced
                                                                                                                                                                              sources (scientific publications, image banks,    mathematical models. This effective
                                                                                                                                                                              pharmaceutical databases, etc).                   monitoring of the treatment and sugar levels
                                                                                                                                                                                                                                helps to minimise risks and substantially
                                                                                                                                                                                                                                improves the quality of life of patients.



                             ✓: Data audited by KPMG Audit                                                                                                                    ✓: Data audited by KPMG Audit



40                                                                                                                                                                            www.atosorigin.com/2010CorporateResponsibilityReport                                                                            41
08 • Building a Great Place to Work


                             Olympic values promotion to Spanish              Atos Origin is always looking for projects where
                             youth inside public education                    we can promote the use of new technologies
                             Atos Origin has designed the technical           in a responsible way and which act as a
                             platform that will promote the Olympic values    major lever to enable societal changes and


                                                                                                                                                                                        “
                             at schools in Spain. Developed by the Spanish    create progress.
                             Olympic Committee, the Ministry of Education,
                             the University Camilo José Cela (Madrid)         In 2010 Atos Origin dedicated 2.4 million                                                                 Atos Origin is convinced that if we
                             and Atos Origin, the project aims at promoting   EUR to develop IT solutions within social                                                                   want to dramatically reduce our
                             the Olympic values in the course “Education      research and innovation programs.                                                                          environmental footprint, we have
                             for citizenship”, such as ‘team effort’.                                                                                                                     to consider the whole perimeter
                                                                                                                                                                                             of our impact and this means
                             Funding for Social IT projects (e)      [EC8]                                                                                                               carefully addressing the lifecycle
                                                                                                                                                                                                          of our activities.



                                                                                                                                                                                                                        ”
                                              2,368,920




                                                           Spain
                                          2009 2010 ✓      Netherlands




                                                                                                                                 Green
                                                                                                                                 Commitment
                                                                                                                                 Atos Origin has designed a specific portfolio
                                                                                                                                 to help companies to integrate measures to
                                                                                                                                 reduce carbon as part of their business model.
                                                                                                                                 And within Atos Origin, we are convinced that all
                                                                                                                                 parts of the company can contribute to the fight
                                                                                                                                 against climate change. In order to reduce its
                                                                                                                                 environmental footprint, Atos Origin considers
                                                                                                                                 the whole perimeter of its impact and carefully
                                                                                                                                 addresses the full lifecycle of its activities.




42                                                                                                                               www.atosorigin.com/2010CorporateResponsibilityReport                                    43
09 • Green Commitment

                        Related to United Nations Global Compact Principles 7, 8.                                            Address the Carbon in 4 steps




                                                                                                                                                                                                                                “
                        Our Green Ambition
                                                                                                                                                                                                                                     We are convinced that
                        The contribution of ICT to Climate Change          Air/Climate change (energy, carbon); Soil                                                                                                            progress can only be made
                        cannot be ignored anymore. The rapidly             (withdrawal of raw materials for IT equipment                                                                                                        where positive sustainable
                        expanding ICT sector is responsible for two        manufacturing, energy, WEEE); Water and                                                                                                              outcomes achieve tangible
                        percent of global GHG emissions and this level     Biodiversity. In order to reduce dramatically                                                                                                        business benefits. We have
                        is predicted to rise over the coming years.        its environmental footprint, Atos Origin                                                                                                             observed in practice that
                        This increase means that the ICT sector will       addresses carefully the whole lifecycle of its                                                                                                       Carbon efficiency allows
                        generate more emissions than the aviation          activities (design of our needs and solutions;                                                                                                       for a significant reduction
                        industry. Greenpeace expects that by 2020          procurement of goods, IT equipment                                                                                                                   in the environmental impact
                        the Internet and computer data storage (data       & services; usage and end of life).                                                                                                                  and at the same time
                        centers) will triple their global emissions.                                                                                                                                                            brings substantial financial
                        The impact of data centers is a significant        Atos Origin has designed a programme based                                                                                                           savings.


                                                                                                                                                                                                                                         ”
                        environmental issue as electricity consumption     around specific issues: energy and greenhouse
                        could soon exceed one billion kilowatt hours       gases, environmental protection and waste
                        per year.                                          (including waste electrical and electronic
                                                                           equipment), innovation and new service
                        But at the same time, we believe that ICT          offerings. This mechanism is applied to all
                        contributes to decarbonising other sectors         site locations worldwide. It includes the
                        such as real estate, transport, and energy. The    following initiatives:


“
                        IT sector has the potential to reduce economy-
                        wide greenhouse gas emissions to 15 percent        • Carbon footprint abatement scheme
     IT could cut its   of normal business by 2020. Considering that         (measuring, reduction, management,              The objective is to identify clearly the main     ManSystems) to comply the most as we can
own emissions by up     IT could cut its own emissions by up to 5 times      optimisation);                                  sources of GHG gases (facilities, data centers,   with best practices and to select the best
to 5 times through      through innovating solutions, IT companies         • Optimising energy consumption and the           travel, commuting, etc) and identify levers       partners for us and for our clients.
innovating solutions.   have a responsibility to develop “low                development of renewable energy supplies;       to abate them. In 2010, in considering the


                    ”
                        carbon solutions” and support their clients’       • Development of new sustainable policies         significant contribution of data centers to the   Finally, reporting (internally and externally)
                        transformation (IT and Business) towards more        and adjustment of internal policies;            Global Carbon Footprint (56,28%), despite         on our carbon performance is essential
                        sustainable operations.                              (See section 6)                                 all the efforts carried out so far, the Group     for informing stakeholders about the results
                                                                           • Environmental Certifications scheme             has decided to offset the remaining carbon        obtained and to keep them interested
                        Atos Origin addresses both issues.                   (ISO 14001, THPE, etc.);                        emitted by their activities.                      and engaged. In terms of external reporting,
                        If we want to dramatically reduce our              • Increase employees awareness                                                                      we communicate our results on a yearly
                        environmental footprint, we have to consider         (communication, training, events) –             A carbon strategy brings with it the need to      basis to several organisations (GRI, Carbon
                        the whole perimeter of our impact and this           (See section 11)                                adapt internal practices, adjust processes        Disclosure Project).
                        means carefully addressing the lifecycle of        • Development of a network of partners            and modify our approach to business.
                        our activities. Atos Origin’s environmental          enabling Atos Origin and its clients to adopt   Several local and global initiatives have         One objective for all Group’s activities
                        programme addresses all the environmental            best practices.                                 emerged (e.g. Car-sharing, development            In 2009, Atos Origin made a commitment
                        impacts generated by company activities:                                                             of collaborative solutions, remote working,       to abate its Carbon Footprint by
                                                                                                                             Green Campus concept, etc) which can              15% by 2012 (using the 2008 baseline) at
                                                                                                                             contribute to minimising our Carbon               a comparable scope. The company has
                                                                                                                             emissions while reducing the operating costs.     launched a Carbon Footprint Abatement
                        Our Carbon Strategy                                                                                                                                    Programme (CFAP) which aims to measure
                                                                                                                             Atos Origin has designed a specific portfolio     the CO2 emissions on a yearly basis.
                                                                                                                             to help companies integrating Carbon as           The evaluation gathers data coming from
                        Address Carbon in all stages                       Within Atos Origin, we are convinced that here    part of their business model (see section 10).    all countries where Atos Origin is located.
                        of our activities                                  the strong support of companies is key. In        Even if all our clients are not subject to any    Following the methodology promoted by the
                        For several years, the UN Climate Change           addition, we know that ICT is responsible for     regulations at the moment, it is part of Atos     GHG protocol, Atos Origin measures direct
                        Conference has attempted to mobilize the           an increasing part of GHG emissions, but also     Origin responsibilities to draw their attention   and indirect GHG emissions.
                        nations of the world on the issue of Global        that ICT can be part of the solution to reduce    to this issue and to help them to address it.
                        Warming. The last Cancun summit reminded           them. Therefore, since 2009, Atos Origin has      To sustain our vision, we have developed
                        everyone of the importance of engaging             had a Carbon Program aimed at considering         an ecosystem made of Carbon expert
                        countries and stakeholders in order to have        the impact of carbon in its profitability.        companies (e.g.: ADEME, O2France, Carbon
                        any chance of obtaining positive results for the                                                     Trust, AECOM, Carbon Neutral Company,
                        next Generation.




44                                                                                                                           www.atosorigin.com/2010CorporateResponsibilityReport                                                                        45
09 • Green Commitment


                                    The results : 16% reduction of global                                                             at comparable scope and well above                                      Extending the perimeter                                            - GHG emissions from electricity being 63.1%
                                    footprint, at similar scope(*) since 2008                                                         the 2008 Group’s target. In two years the                               of measurement and improving                                         (60.7% in 2009).
                                    In 2010 Atos Origin’s emissions(*) for                                                            accumulated reduction of carbon amounts                                 the reliability of the data                                        - 56.28% (against 63% in 2009) of the
                                    direct and indirect energy consumption                                                            to a total of 16%, at a comparable scope.                               In 2010, Atos Origin extended the scope                              Carbon footprint was produced by the data
                                    amounted to 122, 589 tonnes of CO2,                                                               Some countries, such as the Netherlands                                 of calculations(*), including new countries                          centers
                                    (at a comparable scope(**) and using                                                              have begun to use renewable energy, a fact                              and new types of emission sources(**). In                          - Emissions relative to the headcount were
                                    the same conversion factors than in 2009),                                                        that has positively impacted on our total                               addition, new conversion factors have also                           4.26 tCO2e compared with 3.81 tCO2e
                                    thus a 13% reduction compared to 2009                                                             emissions footprint.                                                    been used according with DEFRAs updates                              in 2009.
                                                                                                                                                                                                              and recommendations. Results confirm that                          - Emissions relative to revenue were
          CO2 Emissions in tons                               CO2 Emissions by GBU and source (tons CO2)                                                                                                      we have successfully increased the ratio of                          €40.79 (€36.33/tCO2 in 2009) which is a
                    142,592,245                                                                        122,797,762                                                                         Worldine
                                                                                                                                                                                                              turnover/carbon in one year. Atos Origin’s                           progression of +12% by CO2 produced.
                              122,943,469                                                                                                                       108,861,262                UK                 total footprint produced in 2010 at a global
                                                                                                                                                                                           Spain              level, was 204,803 tCO2 – For details of the
                                                                                                                                                                                           South America
                                                                                                                                                                                           Netherlands
                                                                                                                                                                                                              methodology calculations, see section 12.                                                     Total Carbon Footprint in 2010 (tCO2)




                                                                                                                                               13,157,917
                                                                                         12,727,744
                                                                                                                                                                                           NAM




                                                                                                       6,792,456
                                                                                                                                                                                           India




                                                                                                                                                                798,787
                                                                              274,283




                                                                                                                                   125,503
                                                                                                                                                                                           GCEMA                                                                                                                      APAC          30,039
                                                                                                                                                                                           France
                                                                                                                                                                                           BeLux                                                                                                                     BeLux
                        2009       2010                                                      2009                                                2010                                      APAC
                                                                             )

                                                                                        )
                                                                                                      h)

                                                                                                                      )



                                                                                                                                  )

                                                                                                                                              )

                                                                                                                                                            h)

                                                                                                                                                                             )
                                                                                                                                                                                                                                                                                                                    France            12,324
                                                                          /F

                                                                                    as




                                                                                                                   (E



                                                                                                                               /F

                                                                                                                                             as




                                                                                                                                                                          (E
          A decrease of 13% in CO2 emissions

                                                                                               (D




                                                                                                                                                        (D
                                                                         (D




                                                                                                                              (D
                                                                               (G




                                                                                                                                      (G
                                                                                                                                                                                       D/F: Diesel/Fuel oil



                                                                                                          O




                                                                                                                                                                     O
                                                                                                                   2




                                                                                                                                                                          2
          (with similar scope and conversion
                                                                                         O




                                                                                                                                               O
                                                                                                2




                                                                                                                                                            2
                                                                                                       C




                                                                                                                                                                  C
                                                                      O




                                                                                                                           O
                                                                         2




                                                                                                                              2
                                                                             O




                                                                                                                                  O
                                                                                2




                                                                                                                                        2
                                                                                        C




                                                                                                                                              C
                                                                                                                                                                                       Dh: District heating
                                                                     C




                                                                                                                          C
                                                                          C




                                                                                                                               C
          factors than 2009)                                                                                                                                                                                                                                                                                       GCEMA                   24,501
                                                                                                                                                                                       E: Electricity
          [En16]                                                                                                                                                                                                                                                                                                       India                   14,211

                                                               Direct energy consumption [En3] was 234,172 GJ and indirect                                                                                                                                                                                             NAM                     3,150
                                                               energy consumption [En4] amounted to 1,228,827 GJ.
                                                                                                                                                                                                                                                                                                               Netherlands

                                                                                                                                                                                                                                                                                                            South America                               373
          Direct energy consumption (GJ)                                      Direct energy consumption by GBU (GJ)
                                                                                                                                                                                                                                                                                                                      Spain                              9,578
                                                                                                                                                                          232,495          Worldine                     Low
                                 234,172                                                                                  224,894
                      228,589                                                                                                                                                                                                                                                                                            UK                                      36,936
                                                                                                                                                                                           UK
                                                                                                                                                                                           Spain
                                                                                                                                                                                           South America                                                                                                          Worldine                                          22,182
                                                                                                                                                                                                                         High
                                                                                                                                                                                           Netherlands
                                                                                                                                                                                           NAM                           Zero or no Data                                                                             TOTAL                                          204,803
                                                                                                                                                                                           India
                                                                                                                                                                                           GCEMA
                                                                                                                                                                                           France
                                                                                                                                                                                           BeLux              - The part coming from Direct Energy                               of remote meeting (conference calls,
                                                                                        3,695                                  1,678                                                       APAC
                        2009       2010 ✓                                                                                                                                                                       consumption (Gas, Diesel/Fuel oil) and                           collaborative work solutions, etc) resulted
                                                                                                      2009                                   2010 ✓                                                             Indirect Energy consumption (District heating
          Direct energy is considered the Natural                                                                                                                                                                                                                                in an increasing number of such meetings.
                                                                                                                                                                                                                and Electricity) is 143,067 tCO2 ✓. [En16]
                                                                                        /F



                                                                                                                   as




                                                                                                                                  /F



                                                                                                                                                            as




          Gas and Diesel/Fuel oil.                                                                                                                                                                                                                                               From a purchasing point of view, it was
                                                                                    D




                                                                                                                               D
                                                                                                              G




                                                                                                                                                       G




                                                                                                                                                                                                              - The part coming from Fugitive emissions                          decided to extend the lifespan of IT
                                                                                                                                                                                                                (from the use of Ozone-depleting                                 equipment from 3 to 4 years. This had a
                                                                                                                                                                                                                substances as refrigerant gases in the cooling                   significant impact on carbon emissions as
          Indirect energy consumption (GJ)                                    Indirect energy consumption by GBU (GJ)                                                                                           equipment) is 1,568 tCO2 ✓. [En19]                               the embodied carbon through manufacturing,
                                                                                                                          1,296,366                                        1,222,370       Worldine           - The part coming from indirect emissions of                       transport and assembly can vary from
                     1,351,999
                                 1,228,827                                                                                                                                                 UK                   Business Travel(***) is 28,059 tCO2 . [En17]                     45% to 50% of the total Carbon Footprint.
                                                                                                                                                                                           Spain
                                                                                                                                                                                           South America
                                                                                                                                                                                           Netherlands        Carbon reduction initiatives                                       We also developed a new concept of office
                                                                                                                                                                                           NAM                In 2010, several initiatives were launched                         buildings known as the “Atos Campus”
                                                                                                                                                                                           India              to track and abate the Carbon Footprint.                           which promotes sustainability as a one of its
                                                                                                                                                                                           GCEMA
                                                                                                                                                                                           France             In terms of travel, smart trips (train instead                     key components. The principle is to create
                                                                                    55,634
                                                                                                                                                                                           BeLux              of air, remote meeting instead of travel)                          “the best place to work” for employees,
                                                                                                                               6,458                                                       APAC
                         2009       2010                                                                                                                                                                      were encouraged. In addition, the promotion                        with all conveniences and facilities needed.
                                                                                                      2009                                   2010
          Indirect energy is considered the District
                                                                                        h



                                                                                                                   E



                                                                                                                                  h



                                                                                                                                                            E
                                                                                    D




                                                                                                                               D




          heating and Electricity.

                                                                                                                                                                                                              ✓: Data audited by KPMG Audit                                      (**) Cooling fluids, travel, waste and water.
                                                                                                                                                                                                              (*) The scope includes general data from Singapore; Diesel/Fuel    (***) This includes only the indirect GHG emissions (not included
                                                                                                                                                                                                                  oil data from Austria, Switzerland, Germany, Greece, Poland,         company cars emissions); from the travel emissions by rail,
                                    ✓: Data audited by KPMG Audit                                                                                                                                                 South Africa and Turkey; Cooling Fluids from UK, France,             air, taxi and employees´ vehicles.
                                    (*) This data includes emission from Gas, Diesel/Fuel Oil, District heating and Electricity.                                                                                  NAM, the Netherlands, India, and Worldline; and Diesel data
                                    (**) For a similar scope comparison data does not include Belux, and the data for Gas, Diesel/Fuel Oil does not include Poland.                                               from Spain.



46                                                                                                                                                                                                            www.atosorigin.com/2010CorporateResponsibilityReport                                                                                                            47
09 • Green Commitment

                                                                                                                                         countries, compliance with best practices          represents a positive way of supporting
                        Energy saving due to initiatives (GJ)               [En5]
                                                                                                                                         provides new business opportunities, giving        technology transfer toward emerging
                                                   40,266                                                                                access to new markets (e.g. Adhesion to            countries which have not always had the
                                                                                                                                         the European Code of Conduct for Data              means to build green energy plants.
                                                                                                                                         Centers in the UK or ISO 14001 in the
                                                                     Worldine                                                            Netherlands, Spain and UK).                        Having established the extent of its own
                                                                     South America
                                                                     Netherlands
                                                                                                                                                                                            carbon footprint and instigated measures to
                                                                     NAM                                                                 From a risk point of view, our program             reduce this, Atos Origin has engaged The
                                                                     India                                                               helps us to anticipate the strengthening           Carbon Neutral Company, recently named
                                          13,477                     GCEMA
                                                                     France
                                                                                                                                         of the regulations on carbon emissions             Best Offset Retailer by Environmental                  Thierry Breton, Chairman
                                                                     APAC                                                                (e.g. carbon taxes or an expansion                 Finance, to help compensate the carbon                 & CEO of Atos Origin said:
                                                                                                                                         of the EU Emission Trading System                  footprint produced by its data centers –


                                                                                                                                                                                                                                                   “
                                                                                                                                         to new sectors and activities) and to              115.256 tCO2(*) – through investment
                                           2009     2010 ✓                                                                               limit the financial (fines or penalties)           in a windmill turbine project in the Thar
                                                                                                                                         and environmental risk in case of non              Desert, India.                                              Sustainability is at
                        Other initiatives revolve around encouraging                     Within Atos Origin, we are convinced that       compliance with regulations                                                                               the core of our corporate
                        the reduction of our carbon emissions                            all parts of the company can contribute         (e.g. WEEE management policy).                     This project also significantly contributes to         strategy and we are
                        by developing innovative partnerships such                       to the fight against climate change. All our                                                       the local community through the provision              delighted to be the first
                        as with O2 France, or designing new IT                           internal policies (e.g. car fleet management,   2010 has provided the first results of a           of a clean water supply to local villages, the         global IT provider to offer
                        solutions (e.g. DESIMA, Ambition Carbon                          purchasing policy, travel policy) take this     carbon transformation program, but our             facilitation of a vaccination program and the          fully integrated carbon
                        Free, Green IT). For example, we have                            aspect into account.                            initiatives and corrective action plan will        reconstruction of a village school.                    neutral hosting services.
                        encouraged experiments with start-ups                                                                            provide greater results in the long-term,          The project has been validated by the                  We fully understand the
                        on innovative solutions which reduce                             In 2011, we will focus more on measuring        that is why we must continue our efforts.          Voluntary Carbon Standard (VCS) and the                importance of technology
                        the energy consumption of computers.                             and tracking carbon results.                                                                       credits have been verified and registered              in reducing the carbon
                                                                                         The objective is, to:                           Offsetting program                                 on the Voluntary Carbon Standard registry,             footprint of our own
                        Renewable energy sourcing is also                                - Strengthen GHG measurement                    Although the company is not yet subject            hosted by APX.                                         organization and those of
                        considered an efficient way to dramatically                        and monitoring;                               to regulatory restrictions, Atos Origin is                                                                our clients, which is why
                        abate our carbon footprint. In Netherlands,                      - Intensify internal and external reporting;    committed to facing its responsibilities           From a business perspective, Atos Origin               we have developed our
                        data centers are using 100% of renewable                         - Continue to involve our stakeholders          with respect to climate change and to              is the first global IT provider to offer               Green IT solutions portfolio
                        energy and in the UK, 70% of sites are                             in this program as they contribute            dramatically abating its carbon emissions          carbon neutral hosting services to support             to support our clients on
                        sourced with renewable energy.                                     to our success.                               in every possible way. The Group’s ambition        its clients towards more sustainable                   their journey to a more
                                                                                                                                         is to become the most carbon efficient             operations. Clients choosing to outsource              sustainable business.



                                                                                                                                                                                                                                                                        ”
                                                                                                                                         player in the ICT market by helping its            their IT infrastructure and applications to
                                                                                                                                         clients to lower their own environmental           Atos Origin’s carbon neutral data centers,
                                                                                                                                         impact. In this connection, Atos Origin            will benefit from our Carbon efficiency
                                                                                                                                         has decided to implement a voluntary               strategy. This program is part of our
                        reductions achieved by Greenhouse Gas initiatives (tons CO2e) ✓                            [En18]                offsetting mechanism.                              Sustainable Infrastructure offering (Ambition
                                                                                                                                                                                            Carbon Free, Green IT).
                                                   3.81     102.18                                                                       Offsetting is considered as a
                                          392.70
                                                                                                                                         complementary action to the Carbon                (*) The exact total amount of CO2 compensated is
                                                                                                                                         Footprint Abatement program and should                117500 t CO2 eq. It was based on the 2009 figures
                                                                                                                                                                                               with the assumption that our datacenters would
                                  342.44                                                       UK                                        not be envisaged independently. It also               not exceed the 2009 performance.
                                                                                               Netherlands
                                   1.41                                                        NAM
                                                                              2,450.89         India
                                                                                               GCEMA                                     Green Data centers
                                                                                               France
                                                                                               APAC

                                    834.57                                                                                               The volume of data collected and stored by companies doubles every
                                                                                                                                         eighteen to twenty-four months. This is due to many factors (dematerialisation
                                                                                                                                         of physical processes, proliferation of personal or business applications,
                                                                                                                                         development of the Internet, Web files, photos, videos, social networks,
                        The benefits : lower impact,                                     of the Carbon Footprint.                        browsing history on the Web, mail box) and their evolution (transition to high
                        higher profitability                                             In terms of business, our clients are now       definition and mobile phone, etc.).
                        From an environmental point of view,                             paying more attention to sustainable
                        Atos Origin can already measure the                              strategy and their achievements. The            Data centers provide essential services to our    data storage (data centers) will dramatically
                        benefits. For instance, we have already                          major part of the questionnaires we receive     clients but are also responsible for a dramatic   increase, tripling its global emissions. We think
                        observed an improvement in energy                                in the context of RFIs or RFPs show a           increase of GHG production. Considering           that the capability of data centers to meet
                        efficiency (e.g. 4 millions Kilowatts/hour                       growing level of demand in these areas and      the expected development of Internet usage,       the climate change challenge is critical for the
                        (M Kwh) has been saved in our                                    demonstrate that they want to work with         we expect that by 2020, the volume of data        future of the Human Society.
                        French data centers) and a reduction                             responsible companies. In addition, in some     exchanged via the Internet and computer
                        ✓: Data audited by KPMG Audit



48                                                                                                                                       www.atosorigin.com/2010CorporateResponsibilityReport                                                                                   49
09 • Green Commitment


                        Contribution of data centers to the Global CO2 Footprint                                            reducing the impact of our activities

                        Datacenters carbon emissions (in tons CO2 eq-Total)                                                 Waste management                                                            Office paper use by type:
                                                                                                                            Atos Origin ensures that the collection,
                                           117.500        115.256                                                           storage, transportation and disposal of waste                               In 2010, France generated 159,153 kg
                                                                                                                            are properly managed and recycled when                                      of Waste Electrical and Electronic Equipment.
                                                                                                                            possible so as to minimise the impact on                                    In French data centers, the recycling ratio
                                                                                                                            the environment and the risks to the health                                 reached 90%.
                             75.093
                                                                                                                            and safety of people.
                                                    63%
                                                                  56%

                                     54%
                                                                                                                            Type of paper used in tons                                                  Total of paper used in 2010 (tons)           [En1]
                                                                                                                                                                                                                APAC     15
                                                                                                                                                            441,33
                                                                                                                                                                                                                BeLux
                              2008           2009          2010
                                                                                                                                                                                                               France           114


                                                                                                                                                                               219,34                         GCEMA                   27

                        Towards Greener data centers                      A first in the IT sector                                                                                                               India                12




                                                                                                                              FSC/recycled




                                                                                                                                                                     FSC/recycled
                        Two years ago Atos Origin launched a              We conducted a first carbon audit (Bilan                                                                             113,80
                                                                                                                                             86,22                                                               NAM                  2
                        “Greener data centers” program aimed at           Carbone®) in a data center located in France




                                                                                                                                                        Other




                                                                                                                                                                                           Other
                        improving their energy efficiency. Based on       with the strong support of O2 France and                                                                                         Netherlands                     43
                        the European Code of Conduct guidelines,          ADEME. The project revealed that we could
                                                                                                                                                     2009                               2010✓            South America
                        a global program was designed and has             save additional tons of CO2 and confirmed                                                                                                                        3

                        been implemented in all of the Group’s data-      that, considering the forecast of energy prices                                                                                       Spain                           36
                        centers.                                          and carbon tax, the carbon issue should be
                                                                                                                                                                                                                   UK                                 81
                                                                          addressed as of now.                              Smart travel                                                                                                                     - 219 tons of FSC/recycled paper
                        Atos Origin provides IT based solutions for       Based on this successful experimentation, in      If we consider the number of travels, rail is                                     Worldine
                                                                                                                                                                                                                                                               (a 66% of total paper used [En2])
                                                                                                                                                                                                                                                             - 114 tons of other paper
                        clients, which will improve their business        2010 it was decided to roll out the carbon        clearly the preferred mode of transport for                                                                                      - A decrease of 37% on total paper
                        processes and lower their emissions.              audit initiative across all Atos Origin data      employees, and the first mode of transport                                          TOTAL                                 333      used reported.
                        However, we are aware that emissions are          centers. Supported by O2 France, the              used in Europe where are located over 80%
                        generated from the supply and operation of        program aims at auditing 15 data centers          of employees. However, if we consider the
                        the IT equipment. Atos Origin has undertaken      over 15 months (from Q4 2010 to end of            total distance travelled per employee, 71% of
                                                                                                                                                                                                               Waste produced                                 Mode of transport
                        many activities and continues to do so in         2011). At the end of the project, Atos Origin     all kilometres were by air. This figure reflects
                                                                                                                                                                                                               in 2010 - France                                    - 2010
                        an ever increasing drive for efficiency in the    will be able to set up a customised action        the increasing activity in India which requires
                        delivery of our services. These include:          plan per data center and incorporate carbon       frequent travels and strongly distort statistics.
                        - further deploy the virtualization of servers,   as part of the performance management.
                          storage and networks and encourage the                                                            This can vary strongly from country to country
                          use of cloud computing,                         Expected results:                                 according to the local transportation network
                        - improve the operational efficiency of plant     - Lower our carbon footprint and identify         and the location of sites.
                          supporting our data centers, reduce               new ways of reducing the energy bill
                          electricity consumption in purely running         and carbon emissions,                           remote conferencing                                                            WEEE from offices 84%                             % km travelled by Air 71%
                          these sites to support IT infrastructure.       - Reduce the carbon footprint of applications     Remote meeting technologies allow the                                          WEEE from datacentres 16%                         % km travelled by train 29%
                                                                            that we host for our customers, helping         avoidance of travelling when possible.
                        This has led to reduction of our electricity        them minimising their environmental impact.     In 2010, Atos Origin strongly promoted
                        demand for the supply of our services by                                                            and developed remote and collaborative                                            Mode of transport                                Mode of transport
                        around 2,000MWh ✓ of electricity per annum.                                                         ways of working. In addition to reducing                                           France - 2010                                    Germany - 2010
                        [En6]                                                                                               fuel consumption and the carbon footprint,
                                                                                                                            they also improve the working conditions
                                                                                                                            of employees (more flexibility) and reduce
                                                                                                                            operational costs. The increasing number
                                                                                                                            of connections made in 2010 shows the
                                                                                                                            capability of a company such as Atos Origin
                                                                                                                            to use remote technologies. The number
                                                                                                                            of connections has continuously increased                                      % km travelled by Air 57%                         % km travelled by Air 77%
                                                                                                                            between 2008 and 2010 (+83%).                                                  % km travelled by Train 43%                       % km travelled by Train 23%



                        ✓: Data audited by KPMG Audit



50                                                                                                                          www.atosorigin.com/2010CorporateResponsibilityReport                                                                                                               51
09 • Green Commitment

                        number of hours connected                  [En7]
                        Use of remote working tool instead
                        of traveling for a face-to-face meeting.                                54,137,893




                                                                          40,810,996                                                                                                              “
                                                                                                                                                                                                  Our client DSM, a leading international
                                                                                                                                                                                                          chemical company, renewed its
                                                                                                                                                                                                  SAP platforms and services with a new
                                                                                                                                                                                                        environmentally friendly solution
                                                                                                                                                                                                         to contribute to its sustainability
                                         29,488,916
                                                                                                                                                                                                      ambitions. A two-digit percentage
                                 2008                              2009                        2010                                                                                                      reduction in costs was achieved
                                                                                                                                                                                                      in the first year, with a 46% power
                                                                                                                                                                                                                  consumption reduction.



                                                                                                                                                                                                                                       ”
                        Car Fleet                                                      Split of cars per CO2gr/km
                        Based on data provided by one of our
                                                                                                 38%
                        leasing suppliers, 40% of our fleet is below                                     35%
                        or equivalent to 120 g CO2/km.




                                                                                                                                           Helping
                        In addition, should the global carbon footprint
                        of the fleet increase in volume (because the                                            18%
                        number of cars managed by this leaser is
                        growing), the average CO2 emissions of our car
                                                                                                                       7%
                        fleet has still been continuously reducing for the
                                                                                         2%
                        last 4 years. Between 2009 and 2010, this                                                             0%     0%




                                                                                                                                           to build
                        figure dropped by more than 8 points, from                       81/     101/    121/   141/   161/   201/   N/A
                        145 g CO2 to 133 g CO2.                                          100     120     140    160    200    250




                        Fleet average CO2 Emission (g/km)



                                  156                   154

                                                                               145
                                                                                                                                           the Firm of the Future
                                                                                                133
                                                                                                                                           The Group understands the role it has to play
                                                                                                                                           through developing solutions that allow its
                                                                                                                                           clients to operate in a more sustainable way
                                 2007                  2008                   2009              2010
                                                                                                                                           which is both good for their own business and
                                                                                                                                           for the environment. Atos Origin’s “Firm of the
                                                                                                                                           Future” strategy helps its clients transform
                                                                                                                                           to a sustainable, collaborative and adaptive
                        Environmental Certifications                                                                                       organization addressing both strategic
                                                                                                                                           and operational levels and the supporting
                        Atos Origin has continued to pursue the roll                   As already mentioned, the new Atos Origin           infrastructure.
                        out of its ISO 14001 Certified Environmental                   Campus in Bezons, France meets high-
                        Management System (EMS) started in 2009.                       quality environmental standards. It is the first
                        The Group is implementing it in all countries                  office building in France to obtain the triple
                        where it operates (offices and data centers).                  certification HQE Construction, THPE,
                        In 2010, 24 sites (including offices and data                  and HQE for Operation.
                        centers) were ISO 14001 certified. The group’s
                        objective is to have 35% certified by the end of               All data centers in the United Kingdom
                        2011 and 80% certified by 2013.                                have obtained the Carbon Trust Standard
                                                                                       certification.


52                                                                                                                                         www.atosorigin.com/2010CorporateResponsibilityReport                                          53
10 • Helping to build the Firm of the Future


                              SUSTAInABILITY AS A BUSInESS EnABLEr

                              Atos Origin’s mission is to become ‘best in
                              class’, not only for its own operations, but
                              also in the way it serves its clients by providing
                              innovative IT solutions to help its clients
                                                                                   AkzoNobel, the world’s top two chemicals
                                                                                   companies within the Dow Jones Sustainability
                                                                                   Index, use our solutions to run their businesses
                                                                                   more sustainably.
                                                                                                                                         The Firm of The Future is inter-dependent,
                                                                                                                                         open, collaborative, empowering and values-
                                                                                                                                         focused. It seeks out opportunities in volatile
                                                                                                                                         times, is dynamic and is a Business Inspired
                                                                                                                                                                                            Putting Sustainable Infrastructure
                                                                                                                                                                                            at the heart of clients’ operations
                                                                                                                                                                                            A core part of Atos Origin’s business is
                                                                                                                                                                                            running infrastructures based on long-term
                                                                                                                                                                                                                                               +
                              become more sustainable.                                                                                   By Nature. Nature has been dealing with            partnerships with its clients. As the pressure    www.atosorigin.com/en-us/
                                                                                   Atos Origin’s responsibility extends to helping       dynamic change for over 3.8 billion years.         mounts for our clients to adapt and evolve,       services/atos_worldgrid/
                              Atos Origin is fortunate enough to have a            its clients to clearly identify the challenges they   Those organisations that are able to learn         it is paramount that Atos Origin can provide      default.htm
                              varied portfolio of clients covering all aspects     face, the existing risks (regulation, finance,        from nature’s wisdom and become firms              innovation as well as a tried and trusted
                              of the world economy, and who affect a               environment, reputation) and all the benefits         of the future are the ones that will survive       service. For Atos Origin, IT is an enabler for
                              significant portion of the world’s population        of implementing sustainability in their business      and thrive in this decade of turbulence and        change rather than an inhibiter as it is often
                              through their extended value chains and              and organisation.                                     opportunity. In order to help provide thinking     experienced.


                                                                                                                                                                                                                                               +
                              stakeholders. For example, both DSM and                                                                    and solutions enabling our clients to evolve
                                                                                                                                         towards a Firm of The Future a Business            This means that balancing innovation,
                                                                                                                                         Inspired By Nature, Atos Origin has formed         openness and adaptation with secure, reliable
                                                                                                                                         a unique partnership with BCI – Biomimicry         platforms is core to what we do. The key
                              Sustainability Solutions                                                                                   for Creative Innovation.                           aspects of our Sustainable Infrastructure         www.atosorigin.com/en-us/
                                                                                                                                                                                            portfolio are:                                    services/solutions/hi tech_
                                                                                                                                         Enabling Sustainable Operational                                                                     transactional_services/

 +                            In 2010, with the support of our scientific
                              committee and best experts, we designed
                              a sustainable portfolio of offerings (e.g.
                              Ambition Carbon Free, Green IT, Smart Grid,
                                                                                   Transforming towards the Firm
                                                                                   of the Future
                                                                                   2010-2020 is being referred to as the Decade
                                                                                   of Volatility by many. One thing seems
                                                                                                                                         Excellence
                                                                                                                                         Increasing regulatory pressure; rising input
                                                                                                                                         costs; globalisation leading to increased
                                                                                                                                         complexity and competition; increased
                                                                                                                                                                                            >> Atos WorldGrid – A world leader in Smart
                                                                                                                                                                                               Energy and Utilities (electricity, oil & gas
                                                                                                                                                                                               and water, etc), Atos WorldGrid focuses
                                                                                                                                                                                               on offering smart energy solutions around
                              Sustainability Performance Management). The          certain though, and that is that the level of         speed to market; etc, are just some of the            production, transport, distribution and

                                                                                                                                                                                                                                               +
www.atosorigin.com/en-us/
                              offerings aim to help clients to optimize their      volatility our organisations and respective           mounting pressures our clients’ businesses            retail, to enable energy efficiencies and
Business_Insights/the_firm_
                              environmental effectiveness while ensuring           value chains will face is unprecedented. Put          face. We believe that Sustainable Operational         increase sustainability, while improving
of_the_future/
                              operational efficiency and business profitability.   simply, organisations can either seek out             Excellence is fundamental for any client              operational performance. Smart grid and
www.Firm-of-the-future.
                                                                                   opportunities, learn to adapt, evolve and             seeking to still operate in 3-5 years time.           smart meter technologies are an important
com
                              To improve performance, Atos Origin has              flourish in these transformative times, or            As a result Atos Origin provides fit for purpose      part of the transformation towards a more      www.atosorigin.com/
                              developed an experimental laboratory to test         hold on to old models, old ways of thinking,          solutions in all of the following aspects             sustainable future. This is an area that       NR/rdonlyres/E884F5F2-
                              solutions before proposing them to customers.        cracking and dying under the pressure of              of Sustainable Operational Excellence:                Atos Origin excels in.                         1ADF-40E0-AC60-
                              Based on an ecosystem composed of the best           dynamic change. It is our belief that this            • Energy, Waste, Water and Resource                                                                  6C2E70204949/0/GreenIT_
                              players in the market, this approach allows us       decade can be the decade of Opportunity,                Management                                       >> HTTS – Atos Origin is a world leader           Factsheet_June2010.pdf
                              to identify the strengths and weaknesses of          Creativity, Collaboration and Courage for those       • Sustainability Performance Management –             in providing the infrastructure to run
                              the solutions and to measure tangible benefits       organisations able to adapt and redesign                Intelligent Sustainability                          transaction services in sustainable ways


                                                                                                                                                                                                                                               +
                              (e.g. energy savings, carbon reductions). When       for resilience. The Firm of The Past is the           • Maintenance Excellence                              and improve the financial transaction
                              the solution has been proven, it is integrated       top-down, hierarchical, silo’ed, short-term           • Governance Risk & Compliance, REACH                 systems securitisation.
                              into our portfolio of offerings, for the benefits    profit-focused, command and control based             • Sustainable Product Lifecycle Management
                              of both our clients and the planet.                  business model that has served us up until                                                               >> Green IT – To ensure that the IT function
                                                                                   now. The Firm of The Past is ill-equipped to          Embedding sustainability into the DNA of              runs as sustainably as possible, Atos
                              Atos Origin’s Sustainability portfolio is mapped     deal with dynamic change.                             our clients’ operations, so that sustainability       Origin provides solutions ranging from         www.atosorigin.com/NR/
                              on to 3 focus areas:                                                                                       metrics are part and parcel of the day-to-            Green Data Centres through to Green IT         rdonlyres/A7F9BC0C-
                                                                                   The Group understands the important role              day decision making process, helps ensure             Strategies.                                    3165-48E1-93E3-
                              >> Strategy: solutions that help evolve              it has to play through developing solutions           our clients gain a competitive advantage                                                             034869A919B8/0/Ambition
                                 our clients’ business models from                 that allow its clients to operate in a more           and succeed in these challenging times.            >> Ambition Carbon Free – Atos Origin             Carbon_Free_Factsh.PDF
                                 a Firm of The Past to a Firm of The Future        sustainable way which is both good for their          In this emergent space Atos Origin works              has a unique offer to measure, manage,
                              >> Operations: solutions that enable                 own business and for the environment. Here            collaboratively with leading software providers.      reduce and offset the carbon footprint
                                 Sustainable Operational Excellence                Atos Origin envisages a “Firm of the Future”,         For example, we work closely with SAP                 aspects of its clients’ infrastructure
                              >> Infrastructure: solutions that embed              an organization more akin to a dynamic                in all of the above aspects of Sustainable            (not limited to IT, but covering all aspects
                                 sustainable platforms, infrastructure             living organism and which thrives within              Operational Excellence.                               of the business).
                                 and technologies                                  ever-changing business, socio-economic
                                                                                   and environmental systems.
                              In each area we provide leading innovative
                              solutions. Taken separately or as a complete         To help businesses transform into a “Firm
                              portfolio, Atos Origin provides the innovation,      of the Future”, Atos Origin has developed
                              solution-focus and long-term partnership             a strategy to help its clients transform to
                              approach to ensure that our clients adapt            a sustainable, collaborative and adaptive
                              and flourish in these increasingly volatile times.   organization addressing both strategic
                                                                                   and operational levels and the supporting
                                                                                   infrastructure.
54                                                                                                                                       www.atosorigin.com/2010CorporateResponsibilityReport                                                                          55
10 • Helping to build the Firm of the Future


                              Innovative IT solutions for new economic, environmental                                              An innovative solution for long-term                • Deliver effective occupational health,
                              and social paradigms                                                                                 preservation of cultural heritage                      employee assistance and wellbeing
                                                                                                                                   In 2010, Atos Origin implemented an                    services
                                                                                                                                   unparalleled long-term digital preservation         Services range from lean service
                              Information systems are a useful resource when it comes to social business,                          solution for the digital holdings of the National   transformation, commissioning, hosting and
                              public health and environment management. In 2010, the Group contributed                             Library of France (BnF), a first worldwide. A       software development, through to disability
                              its sustainable expertise and innovative solutions to these domains, some                            distributed Preservation and Archiving System       assessments, occupational health and front
                              examples of which are listed below:                                                                  was launched in May 2010 and already holds          line primary care. It has a team of more
                                                                                                                                   30,000 works. This represents a volume              than 3,000, of whom around two-thirds are
                              Demand response                                  The Building Energy Management Solution             of around 6 terabytes, and it is expected to        qualified medical professionals. Our activities
Thierry Breton, Chairman      and Energy Management                            tools are developed and tested in our new           reach 1,800 terabytes in 2014.                      with the NHS (Choose and Book programs)
& CEO of Atos Origin said     Demand Response systems represent                Atos Origin campus in Bezons before general                                                             or Royal Mail are current examples of the
                              a reliable means of optimizing energy            deployment to all company sites worldwide.          Towards a sustainable health                        Group’s involvement. At the Department for


“                                                                                                                                                                                                                                             “
                              sourcing costs at a fraction of the cost of      These innovative solutions have the objective       lifecycle system                                    Work and Pensions (DWP), it delivers medical
                              classical energy production or buildings         of reducing our own electricity bills by 15% to     Atos Origin has long-term experience in             advice and assessment services for those
     I am very pleased        renewal investments. Here Atos WorldGrid         20% by optimizing the energy consumption of         providing IT services to the healthcare sector.     claiming incapacity and disability benefits                 In the UK, Atos
about the Transgreen          has developed a coherent set of Demand           IT systems and lights. This solution contributes    The Group is present along the whole value          to provide the DWP with the information it             Healthcare works in
initiative which is at the    Response and Energy Management                   to Atos Origin’s strategic plan to reduce carbon    chain: prevention – Health advise, vaccines         needs to make fast, well informed, decisions.          partnership with its
heart of our own strategy     software tools targeted to the residential and   emissions and will be offered to our customers      – primary care – Diagnosis, treatment,              Finally, it provides all medical input to ill health   clients to deliver effective
of intelligent energy         commercial markets. The main Demand              as part of our Global Sustainability offerings.     minor surgery, Hospital Care – Diagnosis,           retirement and injury benefit schemes for the          occupational health,
management. This trans-       Response (DR) components include:                                                                    treatment, surgery, Acute/emergency care,           largest pension scheme in Europe.                      employee assistance and
Mediterranean energy                                                           Towards a trans-Mediterranean                       Long time assistance – Disease management,                                                                 wellbeing services that
highway project               • Virtual Power Plant (VPP) system providing     grid capable of carrying up                         Rehabilitation, geriatrics, etc. Our state          Innovation@work                                        enhance the lives of over
is a response to the major      aggregated demand-side management              to 5 GW of renewable energy                         of the art solutions include:                       The ‘new way of working is a key element               800,000 people each year.



                                                                                                                                                                                                                                                                        ”
challenges shared by            automation in real-time across a very large    In July 2010, Atos Origin joined the Transgreen                                                         to improving sustainability within clients’
the countries on the two        customer base thanks to distributed load       project. This is part of the Mediterranean Solar    • Improved cost management for hospitals            businesses. It enables innovative methods
shores: energy efficiency       curtailment and load shaping                   Plan which aims to build renewable, particularly    Atos Origin provides an end to end information      of connecting customers, employees and
and development of            • Site energy management systems providing       solar electricity production facilities on the      flow across the various departments of an           suppliers and allows them to respond more
renewable energies and          local load-shedding and load-shaping           south and east of the basin, with a capacity        hospital (admissions, pharmacies, laboratories,     quickly and efficiently. For Atos Origin, it is
controlling and meeting         functions with communication infrastructure    of 20 Gigawatts by 2020. This industry initiative   etc.). It provides a mutualised solution with       about making clients’ organizations more
the demand for energy           management (energy box support, remote         plans to examine the feasibility of running an      a pay-as-you go pricing system to more than         productive, cost effective and sustainable. We
in a sustainable way.           configuration, and field management)           electricity grid between the two shores of the      50 hospitals and traceability, availability         use proven technologies to create customized


                     ”
                              • Customer energy management portal              Mediterranean and developing connections            and 24/7 accessibility are all guaranteed on        solutions and we call it “Innovation@work”.
                                and reporting                                  around the Mediterranean basin.                     its shared platforms.                               First we map a client’s business. Then we
                              The system delivers a direct margin increase                                                                                                             develop a change management strategy
                              through energy sourcing optimization and         Ensuring the reliable production                    • Facilitating exchanges between the                aimed at improving efficiency, productivity,
                              so becomes essential for all home or building    & distribution of drinking water for over             various stakeholders of the healthcare            cost reduction, sustainability and employee
                              energy management targeted at carbon             2 million inhabitants in the Paris region             system and professionals                          satisfaction.
                              emissions and overall energy consumption         Atos WorldGrid has designed, produced and           Thanks to the contract for the French
                              reduction. The building energy management        commissioned the new Real Time Operations           personal electronic medical record that was         Extended workplace solution
                              functions include:                               system at the Neuilly-sur-Marne water plant         awarded to Atos Origin, one single, highly          Based on its experience of the moving of
                              • Energy consumption reduction (ie: Monitoring   on behalf of Syndicat des Eaux d’Île-de-            secure file can now be used to transfer             all its Paris employees into a new Campus,
                                electricity usage in real-time; Benchmarking   France. This latest generation industrial system    information between doctors dealing with            the Group has developed, as part of its
                                consumption against standards and best         ensures the monitoring of the quantity, quality     a patient. Several other national platforms         transformation programs TOP and Well
                                practices).                                    and safety of the drinking water supply for         and institutional agencies (Pharmaceutical          Being@Work, a ‘Campus model approach’
                              • Energy cost reduction (ie: Forecasting short   2 million inhabitants. Dehydrated ground is         File enabling the centralized delivery              in order to share this positive experience
                                and long-term site electricity usage)          now assessed at 95%, and the effluent water         of medical data in France in order to combat        with customers. Atos Origin’s project
                              • Energy reporting and participation to the      discharged into the Marne river is now cleaner      drug interaction, National Cancer Institute         management approach covers: a definition
                                sustainability value creation (ie: Database,   than at the point of catchment.                     [INCa], etc) are benefiting from Atos Origin’s      of the work environment based on an in-
                                energy, power, costs and CO2 reporting in                                                          Santeos services, a French subsidiary               depth analysis and definition stage in order
                                multiple dimensions Energy savings targeting                                                       of the Group.                                       to understand employees’ usage and identify
                                and monitoring)                                                                                                                                        activity profiles; overall supervision of the
                                                                                                                                                                                       building conception and space planning
                                                                                                                                                                                       definition; the arrangement of workspaces;
                                                                                                                                                                                       the choice of IT and tools; Human Resources
                                                                                                                                                                                       and Change Management; site branding
                                                                                                                                                                                       and communication to employees. The
                                                                                                                                                                                       transformation project in Bezons was
                                                                                                                                                                                       successfully managed within a year.



56                                                                                                                                 www.atosorigin.com/2010CorporateResponsibilityReport                                                                                      57
10 • Helping to build the Firm of the Future


                               Enabling clients to transform towards Sustainable Business                                                                                                    • deploying an environmentally-friendly
                                                                                                                                                                                               infrastructure through the use of
                                                                                                                                                                                               virtualization. The design of a more efficient
                               This section contains examples of case studies showing some of the varied                                                                                       IT infrastructure helps to reduce electricity
                               projects we completed in 2010 to help our clients’ operations, value chains                                                                                     consumption by 30% in several instances;
                               and organisations become more sustainable.
                                                                                                                                                                                             • the first-ever online volunteer platform
                                                                                      visibility increases productivity while reducing                                                         developed and operated by Atos Origin
                                                                                      cost resulting in greater customer satisfaction.    Paperless Solution provided by Atos                  for the 2010 Winter Games processed
                                                                                      Improvements identified included:                   Origin and Adobe Systems for Iberia                  over 50,000 applications from people
                                                                                      • Energy Consumption reductions                     Maintenance                                          in 100 countries, thus mainly reducing
                                                                                        via reduction in machine idle times               Together with Adobe Systems, Atos Origin             paper consumption and the associated
                                                                                      • Energy Consumption reductions                     implemented a paperless solution at Iberia           greenhouse gas (GHG) emissions;
                                                                                        via adjusted machine idle time profiles           Maintenance, a division of Iberia Airlines
                                                                                      • Cost savings and energy consumption               Group. This enabled them to track the aircraft     • the online Accreditation System, deployed
                               Sustainability Dashboard for Akzonobel                   reductions via adjusted electricity demand        review process through electronic cards              for the first time in Vancouver, significantly


                                                                                                                                                                                                                                                   “
                               One of the world’s largest producer of paints,           profiles                                          with an enclosed digital signature. According        contributed to reduce the amount of paper

 +                             coatings and specialty chemicals, AkzoNobel
                               was looking for a system that would create
                               a clear reporting overview of all its sustainability
                               issues and performance. It engaged Atos
                                                                                                                                          to Iberia Maintenance, the new system
                                                                                                                                          has allowed impressive savings in costs
                                                                                                                                          and productivity gains, including
                                                                                                                                          4,320 hours/year in hangar planning for
                                                                                                                                                                                               used during the 2010 Winter Games.
                                                                                                                                                                                               Previously, applications for accreditation
                                                                                                                                                                                               were printed and sent around the world;
                                                                                                                                                                                                                                                        In Vancouver, Atos
                                                                                                                                                                                                                                                   Origin was recognized
                                                                                                                                                                                                                                                   for its Games-related
                               Origin to design and implement a sustainability                                                            revisions, 2.5 tons of paper and                   • Atos Origin also won praise for its remote          sustainability technology
For more case studies:
                               dashboard, helping the company to visualize                                                                100 toner cartridges saved per year.                 Commentator Information System (CIS) that           innovations to creating
http://www.atosorigin.com/
                               business and projects’ performance, thus                                                                                                                        gives media direct access to instantaneous          greener Games,
en-us/services/solutions/
                               leading to greater transparency and improved                                                                                                                    competition results and its remote INFO             contributing among others
sustainability_solutions/
                               decision making on future investments.                                                                                                                          System that allows media to access the              to reduce electricity
                               AkzoNobel is now able to better monitor,               revolutionizing Green IT in Government                                                                   Olympic Family intranet, including event            consumption by 30% in
                               report and manage its sustainability efforts           HM Revenue & Customers in the UK                                                                         information, schedules, athlete biographies,        several instances.


                                                                                                                                                                                                                                                                    ”
                               in over 300 plants and sub units worldwide.            needed a cohesive, actionable Green IT                                                                   results and weather forecasts.
                               “Our ranking, coupled with our consistent              Strategy which addressed how they are
                               performance over the last few years, is clear          going to meet their carbon reduction targets.                                                          For London 2012, Atos Origin is working
                               evidence of how successfully sustainable               They selected Atos Origin in order to design                                                           with the London Organising Committee of the


 +                             business is being integrated into our global
                               operations.” Hans Wijers, CEO, Akzo Nobel
                                                                                      a cohesive, actionable Green IT strategy
                                                                                      within only eight months, through the
                                                                                      establishment of a Green IT framework. As
                                                                                      a result the HMRC is a trail-blazer i n the
                                                                                                                                          Green Medal at the Olympic Games
                                                                                                                                          As part of its partnership and collaboration
                                                                                                                                          with the International Olympic Committee,
                                                                                                                                          Atos Origin, the Worldwide Information
                                                                                                                                                                                             Olympic and Paralympic Games (LOCOG) to
                                                                                                                                                                                             evaluate the use of new technologies, such as
                                                                                                                                                                                             virtualisation, so that the London 2012 Games
                                                                                                                                                                                             use less energy and hardware than in Beijing
www.atosorigin.com/en-us/                                                             UK Government and was able to meet its              Technology (IT) Partner for the Olympic            2008. Here we are looking across the board
Business_Insights/Case_                                                               green ICT objectives, rather than just create a     Games and the holder of the largest sports-        at how we can reduce our impact including:
Studies/case_studies_                                                                 documented strategy.                                related IT contract in the world, is continually   - Implementing technology that uses less
container/cs_sustainability_                                                                                                              looking at ways to minimize the environmental        energy
dashboard_for_akzonobel.                                                                                                                  impact of the Games. With such a high-profile      - Designing an architecture that requires less
htm                                                                                                                                       project, the goal is to measure the direct,          equipment
                                                                                                                                          indirect and associated levels of carbon           - More wireless services (reduces hardware)
                               Accompanying a leading oil-field client                                                                    generation and seek to deliver tangible            - Reducing printing
                               on its first sustainability journey                                                                        improvements.                                      - New technologies
                               Baker Hughes, a top-tier oil field services
                               company needed to increase manufacturing                                                                   The Vancouver Organizing Committee for             We are also expecting to increase access
                               performance while reducing overall cost,                                                                   the 2010 Olympic and Paralympic Winter             to the CIS from outside the host city,
                               accelerate their green initiative and solve            Green SAP                                           Games (VANOC) awarded Atos Origin a                thus enabling journalists to access the
                               the disconnect between the plant floor                 DSM decided to renew their SAP platforms            «Sustainability Star» for helping it achieve       rich information from offices in their home
                               and the rest of their business operations.             and services in order to increase its flexibility   its sustainability goals.                          countries to reduce costs and the carbon
                               They selected Atos Origin to implement its             and improve its cost-effectiveness by                                                                  footprint. And with myInfo+, Atos Origin
                               Intelligent Sustainability solution, to evaluate       implementing a new future ready SAP-related         Atos Origin developed technology solutions         is providing improved electronic access to
                               a single plant’s energy usage, to look for             environment that also contributes to DSM’s          and undertook specific measures that helped        reports and playing a key role supporting
                               improvement possibilities and gather energy            sustainability ambitions. Since Atos Origin has     VANOC reduce the 2010 Winter Games’                LOCOG on a number of initiatives to only
                               usage information. The solution put in place           demonstrated to be a reliable hosting provider      carbon footprint in terms of energy savings,       deliver the essential high-demand reports
                               enabled Baker Hughes to embed sustainability           for DSM and has a proven track record of SAP        CO2 emissions reduction and enhanced               for the London 2012 Games on paper.
                               within the core decision making process                services, DSM has chosen to extend the long-        access of information via online portals.          It will also be the first time that the result book
                               of their business and to identify plant floor          lasting relationships between the companies.        These include:                                     can be downloaded from myInfo+.
                               operational changes. The real-time operational


58                                                                                                                                        www.atosorigin.com/2010CorporateResponsibilityReport                                                                             59
10 • Helping to build the Firm of the Future


                               Thought Leadership



 +
                               Atos Origin is an active member of Think Tank                                  In February 2010,


                                                                                                                                                                                               “
                               organizations such as the Green Grid and                                       Atos Origin and
                               in 2010 strongly participated in and contributed                               IDC in Spain jointly
                               to key working sustainability groups                                           developed and                                                                         As a global and responsible
                               and reports. Some examples include:                                            published a report                                                              company, Atos Origin contributes
www.syntec-numerique.fr/                                                                                      entitled “ICT as a                                                                   to promoting and developing
actualites/liste-actualites/   As a member of the French Syntec                                               key factor in cost                                                            sustainable behaviour by positively
publication-du-livre-vert-     Informatique – the French association of                                       optimisation”, which                                                          influencing its stakeholders to take
volume-3-management-           software and computing services companies                                      highlights ICT as a                                                               sustainability into consideration
des-gaz-a-effet-de-serre       – Atos Origin contributed to the Green Book                                    key factor in cost                                                                       in their decision-making.



                                                                                                                                                                                                                             ”
                               titled “Carbon accounting” in cooperation          optimisation in this crisis period. Following a
                               with Syntec Informatique and the key IT            survey carried out by 115 of Spain’s largest
                               players.                                           companies, the report highlights that savings of
                                                                                  up to 11.4% of a company’s total operational
                                                                                  costs can be achieved thanks to ICT.

                                                                                  According to a study conducted by Forrester
                                                                                  on behalf of Atos Origin, Forrester was able
                                                                                  to demonstrate the efficiency of Atos Origin’s
                                                                                  sustainability solution through the analysis
                                                                                  of a business case at AkzoNobel.




                                                                                                                                     Stakeholder
                                                                                                                                     dialogue
                                                                                                                                     Atos Origin continues to communicate regularly
                                                                                                                                     with its stakeholders in order to inform, alert,
                                                                                                                                     mobilize and arouse awareness about the
                                                                                                                                     challenges and opportunities of sustainability.
                                                                                                                                     This section highlights a selection of actions
                                                                                                                                     undertaken at both global and local levels in 2010.




60                                                                                                                                   www.atosorigin.com/2010CorporateResponsibilityReport                                     61
11 • Stakeholder dialogue


                               Clients



                                                                                                                                                                                                                                             “
                               Sustainability workshops                             Customer satisfaction                               • as a responsible Group, with                    Employees’ participation is encouraged
                               and conferences                                      In 2010, The Group conducted Customer                 50% of respondents indicating that              through the Group’s internal online platform
                               Atos Origin held a series of CEO Innovation          Satisfaction surveys at country level.                the company behaves responsibly                 FISH (Fresh Ideas Start Here) which was                 In 2010 the Group
                               Press Conferences in 2010 which demonstrate          Other indicators of our customers’ satisfaction       towards the environment (only 11% thinking      launched in 2009. In 2010, the Group’s             launched a specific sales
                               the Group’s ongoing commitment to                    include the high level of recurring business          the contrary).                                  employees worldwide shared around 1900             training program for its
                               innovation. Through its Scientific Community,        (75%) and the winning of awards.                    Globally positive feedback was registered         ideas in order to contribute to strengthening      sustainability offering
                               Atos Origin is continually looking at market and     These include:                                      regarding direct management with 80%              the Group and also improve our way of              and trained in total over
                               industry trends to understand what its clients                                                           of respondents highlighting the trust of their    working in various subjects including among        500 sales people from all
                               need not only for today, but for tomorrow.           >> First in customer satisfaction in                management when working remotely.                 others well being at work, environmental           business units.



                                                                                                                                                                                                                                                             ”
                               Innovations launched during these conferences        global telecom IT outsourcing for second                                                              issues, sustainability solutions, etc. Ideas
                               included the launch of our Ambition Carbon           consecutive year – Atos Origin was named            Increasing employees’ awareness                   submitted include for instance the opening of
                               Free solutions in February 2010.                     Top Vendor in IT Telecom Outsourcing for            about Atos Origin sustainability                  day-care centers, initiatives to reduce the use
                                                                                    the second consecutive year in customer             program                                           of emails internally, remote working facilities,
                               In October 2010, Atos Origin participated as         experience following an in-depth survey by          In 2010, the Group increased the awareness        initiatives to reduce office paper, for greener
                               an official partner of Les Ateliers de la Terre      analysts Black Book, part of Datamonitor. KPI’s     of its sales people on sustainability issues      transport, etc. The Well Being at Work
                               (Planet Workshop) that was held in Evian.            such as best of breed technology and process        and launched a specific sales training            program for instance recognizes employees’
                               This annual international event is a professional    improvement, customization, innovation,             program for its sustainability offering. Around   concern as 7 of the Top rated Fish ideas
                               platform to fight against climate change.            delivery excellence, support and customer           20 webinars and physical workshops were           are related to well being at work issues that
                                                                                    care, and overall performance were rated.           held both at global and country level (Spain,     have already been implemented or are under
                       Customer satisfaction per GBU ✓            [Pr5]             Atos Origin scored as Top Vendor in                 the Netherlands, France and Germany). In          implementation.
                                                                                    IT Telecom Outsourcing on 11 out                    total around 500 sales people from all Group
                              APAC                                84%               of 18 performance areas.                            business units were trained during the year.      Global Awareness on Sustainability
                             France                               65%                                                                   In 2011, further courses are planned for the      issues
                            GCEMA                                 76%               More awards can be viewed on the Group’s            sales force, with a specific focus by market.     In 2010, the Group held many employee
                               India                              85%               corporate website http://www.atosorigin.com/                                                          events in order to increase awareness on
                               NAM                                60%               en-us/Newsroom/en-us/awards/default.htm             Some countries implemented successful             sustainability issues, such as environmental
                       Netherlands                                75%                                                                   training programs during 2010: the UK             or diversity issues. Examples of such events
                     South America                                74%                                                                   and the Netherlands both focused on green         include a one week activity concerning
                              Spain                               77%                                                                   aspects as part of their communications           disabled people, organised by the Group in
                                 UK                               72%                                                                   related to ISO 14001 certifications.              eight offices in France including the Group’s
                            Worldine                              (Not performed)                                                       3,000 employees in the UK and 3,500 in            headquarters in Bezons, in partnership with
                     TOTAL Average                                74%
                                                                                                                                        the Netherlands were trained on                   French organisation Mission Handicap.
                                       0%       50%           100%                                                                      Sustainability issues. An e-module was            Many workshops, animations, testimonials,
                                                                                                                                        also developed in France with the external        and talks were organised from 11 to 15
                                                                                                                                        support of the company ‘Des Enjeux                October 2010 in order to increase employees’
                                                                                                                                        et des Hommes’ and will be deployed in            awareness about disabled employees and
                               Employees                                                                                                2011.                                             to answer questions and preconceived
                                                                                                                                        In 2011, Atos Origin’s objective is to            ideas related to professional integration, etc.
                                                                                                                                        establish a global sustainability eLearning       Following this first event, the Group is already
                               Communicating with representatives                   Well Being at Work poll                             module, part of Atos University program           planning a second one that will be held before
                               The European Work Council (EWC) is well              As part of its “Well Being at Work” initiative,     that will be accessible for all employees         the summer of 2011.
                               established and well recognized within the           and in the transition to the certification          worldwide. India and France are working
                               Group. It allows Atos Origin management to           process “Great Place To Work”, at the end           on developing this international module.          A photo contest has been organized in Spain
                               share strategy, changes and concerns with the        of 2010 the Group launched a global survey                                                            aiming at reinforcing employees’ awareness
                               employees’ representatives at European level         in order to measure the impact of the Well                                                            around sustainability issues. Over 350
                               and bring transparency, cooperation and trust        Being at work initiatives in employees’ lives,                                                        employees participated to the contest and
                               between the participants. It is an opportunity       their understanding, perception and resulting                                                         provided more than 400 photos related to the
                               to exchange ideas and very often, to find            employee satisfaction. The survey which was                                                           3 P’s (People, Planet & Profit). All photos have
                               solutions for global issues. Atos Origin values      completed in early 2011 was conducted                                                                 been displayed on the local intranet.
                               good labour relations and is used to engage          among a representative sample of all
                               employee representatives where situations            employees. Some first results indicate that
                               require such involvement. Three face to face         the Group is perceived:
                               meetings have been held during the course            • as a responsible Group towards its
                               of 2010 and continuous communication has               employees, with 62% of respondents
                               been maintained between top management                 indicating that staff are treated fairly
                               and EWC & Select Committee throughout                  regardless of gender, age, religion, disability
                               the year.                                              or sexual orientation; (only 15% thinking
                                                                                      the contrary).

62                                                                                                                                      www.atosorigin.com/2010CorporateResponsibilityReport                                                                         63
11 • Stakeholder dialogue


                              To mobilize our stakeholders on sustainability issues and solutions,                                   Partners
                              Atos Origin employees have participated in the creation and publication
                              of white papers and studies on a regular basis.
                                                                                                                                     Atos Origin is an active member of global         In 2011, as part of its commitment to offer


 +
                                                                                                                                     organisations such as the Green Grid, a           carbon neutral hosting services, Atos Origin
                                              White paper on                                      White Paper, Cloud                 consortium of IT manufacturers and users          engaged with the Carbon-Neutral Company
                                              “Sustainability and                                 and Sustainability – An            that take actions to promote sustainable          to help it compensate the carbon
                                              operational excellence –                            actionable approach,               development on a national, European               footprint produced by its data centers.
                                              One Goal not Two”,                                  November 2010
                                                                                                                                     or global level.                                  The Carbon-Neutral Company
www.atosorigin.com/en-us/                     November 2010
                                                                                                                                                                                       (www.carbonneutral.com) is a world leading
Business_Insights/the_firm_                                                                                                          Since 2009, Atos Origin has been a member         provider of carbon reduction solutions.
of_the_future/                                                                                                                       of the Global Reporting Initiative (GRI),         It works with more than 500 companies
                                              White Paper, “A Business                            A Sustainable Strategy
                                                                                                  for Sustainable Growth –           the 1st IT Company to join the organisation.      in 32 countries to develop offset-inclusive
                                              Inspired by nature”,
                                                                                                  the new Agenda,                    Atos Origin follows the GRI guidelines for the    carbon reduction programmes and since
                                              December 2010
                                                                                                  July 2010                          development of its Corporate Responsibility       1997 it has purchased carbon credits from
                                                                                                                                     Report and maintains a continuous dialogue        approximately 200 projects in 24 countries.
                                                                                                                                     with the organisation in order to improve
                                                                                                                                     its sustainability reporting processes. In May    As partner of Les Ateliers de la Terre,
                                                                                                                                     2010, Atos Origin participated at the GRI event   Atos Origin participated in the 5th Global
                                                                                                                                     that was held in Amsterdam: “The Amsterdam        Conference that was held from 17th to 19th
                              Shareholders & Investors                                                                               Global Conference on Sustainability and           November 2010 in Evian. Les Ateliers de
                                                                                                                                     Transparency”.                                    la Terre provides an international platform
                                                                                                                                                                                       and an institutional meeting around different
                              The Group’s first Corporate Responsibility         Group’s stakeholders. The report was also                                                             sustainability issues. The Global Conference is
                              Report 2009, including full details on             easily accessible for investors (both in pdf                                                          a key opportunity for participants and partners
                              Atos Origin’s activities, commitment and           and online versions) directly from the Investors’                                                     to share experiences and best practices.
                              achievements, was presented and distributed        section of the company’s website.
                              to the Board of directors and to the Group’s
                              shareholders at the Annual General Meeting         In 2010, Atos Origin conducted 8 briefings
                              (AGM) that was held in May 2010. The Report        with analysts in order to explain the Group’s
                              was made available primarily online on the         corporate responsibility strategy, commitment
                              Group’s corporate website www.atosorigin.          and 2009 achievements.
                              com for easy access and review by the


                              Suppliers

                              One of the objectives of our global Sustainable      performance of our purchasing policy.
                              Purchasing policy is to positively influence         It is also a way to show our stakeholders
                              our suppliers in implementing sustainable best       how we pay attention to the companies
                              practices in order to better mitigate our supply     we work with.
                              chain risks. To that end, the Group’s aim is to    • All Group purchasers are responsible
                              reinforce the supplier relationship management       for introducing sustainability in the
                              and keep a continuous dialogue with all its          product/service selection and in contract
                              suppliers (from relationship to partnership).        management. When the performance is
                              • As of May 2009, our Purchasing Charter,            under the threshold required, they build up
                                which covers the scope of the United               a corrective action plan together with the
                                Nations’ Global Compact, has been                  supplier and follow up the implementation.
                                appended to requests and contracts.                The assessment creates a very good
                                Suppliers are requested to abide                   opportunity to develop relationships with
                                to the sustainable principles promoted             our suppliers, consider best practices
                                in the Charter.                                    implemented or try to align them with our
                              • Through a partnership with the Ecovadis            values.
                                company, we assess and score the
                                sustainability performance of part of            In addition, each year, we take this opportunity
                                the Group’s suppliers’ on a regular basis.       to assess Atos Origin as a supplier.
                                The objective is to verify if they comply        We measure where we are and the progress
                                with sustainable principles promoted in our      we need to work on to improve our own
                                charter and also to measure the sustainable      score to be considered as the best IT partner.


64                                                                                                                                   www.atosorigin.com/2010CorporateResponsibilityReport                                                65
12
         “     Atos Origin is committed to
         transparent and public reporting
                                              Scope of the report
           on sustainability and has taken
            all reasonable steps to ensure    Defining the scope                                                                The indicators selected are relevant topics for our
        that the information in this report   This chapter describes the scope of Atos                                          organization because they reflect Atos Origin´s economic,
                                                                                                                                environmental, and social impacts and even influence
                               is accurate.   Origin’s Corporate Responsibility Report
                                                                                                                                the decisions of its internal and external stakeholders.


                                      ”
                                              2010 and the guidelines on which it is based.        Materiality:
                                                                                                                                The materiality test reviewed by KPMG guaranteed
                                              It also addresses how Atos Origin reports                                         our decision. These indicators are considered Key
                                              according to globally-accepted reporting                                          Performance Indicators for Atos Origin and represent
                                              standards, defines the scope on its corporate                                     the way to control our sustainable performance.
                                              responsibility reporting, and the process used                                    Atos Origin takes into account its stakeholders for
                                              to obtain this assurance.                                                         selecting the content and the most relevant topics for
                                                                                                                                this report and in following pages it will explain how it has
                                                                                                   Stakeholder Inclusiveness:
                                              Global reporting Initiative (GrI)                                                 responded to their reasonable expectations and interests.
                                                                                                                                The KPIs selected are a probe of the Atos Origin´s
                                              guidelines                                                                        commitments.
                                              Atos Origin has taken all reasonable steps
                                                                                                                                The relationship between sustainability and Atos Origin´s
                                              to ensure that the information in this report




Information
                                                                                                                                strategy is strongly tied. Sustainability is completely
                                              is accurate. The report is set up according                                       aligned with our mission of helping customers towards
                                              to the international Global Reporting Initiative                                  sustainability with our ITC services. As a global company
                                              (GRI) G3 guidelines, a worldwide standard                                         our sustainability performance is undertaken in a global
                                              for reporting on corporate responsibility. GRI                                    context and reported as it is explained in the reporting
                                                                                                   Sustainability Context:
                                              defines 79 Performance Indicators clustered                                       scope (specific limitations on the scope are informed).
                                                                                                                                The KPIs selected represent the process to control
                                              into 6 categories (economic, environment,                                         our sustainable performance and an overview of our




about
                                              labour practices & decent work, human rights,                                     sustainable development. Topics covered in this report
                                              society, product responsibility). This report is                                  include available information as sustainability objectives
                                              prepared in accordance with the reporting                                         and measures.
                                              criteria and guidelines of the A+ application                                     The report was developed taking into account the entire
                                              level of the Global Reporting Initiative (GRI).                                   chain of entities upstream and downstream, and covers
                                                                                                                                and prioritizes all information that should reasonably
                                              Atos Origin is committed to transparent and                                       be considered material on the basis of the principles




the report
                                                                                                   Completeness:                of materiality, sustainability context, and stakeholder
                                              public reporting on sustainability. This report                                   inclusiveness. Coverage of this report reflects significant
                                              covers the period from 1st January 2010                                           economic, environmental, and social impacts and
                                              to 31st December 2010 in a comparable                                             will enable stakeholders to assess the Atos Origin’s
                                              period to the previous report on March of                                         performance in the reporting period.
                                              2009. Our reporting period has an annual
                                              cycle. However we perform an half-yearly             Our approach is based on interactive
                                              internal revision which is helping us to obtain      stakeholder dialogue, our experience in
                                              a better performance overview thus allowing          applying GRI for clients in the Netherlands,
                                              improvements during the reporting period.            Spain, the UK, our experience in applying
                                                                                                   GRI in Atos Origin for all the Group Business
                                              Process for defining report content                  Unit- (GBUs), and the issues relevant to
                                              The selection of the KPI’s is based firstly on our   Atos Origin’s operations.
                                              business strategy and secondly on an external
                                              materiality test. Our business strategy includes     Data was collected in two rounds (H1 & H2).
                                              a prioritization of topics which is an essential     We started gathering the data for about
                                              requirement for our sustainability dashboard         24 KPIs in June 2010, and we then
                                              (an internal project ongoing).                       increased the KPIs data collection up to 56.
                                                                                                   After a materiality test performed by an
                                              Atos Origin has applied the ‘Guidance                external company, we decided on gathering
                                              on Defining Report Content’ following                data for 37 significant applicable KPIs.
                                              the Principles of Materiality, Stakeholder
                                              Inclusiveness, Sustainability Context
                                              and Completeness:




66                                            www.atosorigin.com/2010CorporateResponsibilityReport                                                                                            67
12 • Information about the Report


                            The GRI table can be found in section                The data is gathered through global tools         An explanation of the effect of a re-statement    - Scope 2 emissions: Those emissions
                            13 of this report. It states which subjects          and various questionnaires. The most of LA        of information is provided in the EN16 KPI in       indirectly attributable to the subject from
                            have been considered applicable and then             indicators data have been extracted from a        order to achieve a comparable scope with the        the generation of purchased electricity, heat,
                            included in the report, or not applicable,           Group HR tool (Nessie people), other part of      2009 report.                                        steam or cooling that is consumed in owned
                            and for that reason excluded. The required           data have been collected from the countries       But for a better clarification of the scope         or controlled equipment or operations.
                            profile information and an overview of the           via a questionnaire. Data from HR indicators      in EN3 (direct consumption: Gas, Diesel/
                            management approach for each indicator               have been collected at Group level. The           Fuel Oil), EN4 (indirect consumption: District    - Scope 3 emissions: Select non-Scope
                            category is also provided.                           rest of indicators have been collected from       heating and Electricity) and EN16 (direct           2 indirect emissions. The most common
                                                                                 the GBUs via two questionnaires, one for          and indirect emissions) note than we use a          examples are emissions from transport-
                            reporting scope                                      calculating the full carbon footprint plus the    “comparable scope” for comparison data              related activities.
                            Atos Origin obtains its corporate responsibility     EN3, EN4, EN16 and EN19 indicators, and           between 2009 and 2010. As mentioned in the
                            (CR) data from internal measurement                  another for the rest of the GRI indicators.       EN16 footnote: “data does not include Belux,      Our report included the full scope mentioned
                            and from external sources (third parties).           Figures are presented in a relative way (using    and the data for Gas, Diesel/Fuel Oil does not    above, all countries and GBUs.
                            Data relating to subcontractors is not reported      percentages and ratios), unless the reporting     include Austria, Switzerland, Greece, Poland,     The conversion factors used are based on
                            here, but can be found in the Annual Report.         protocol requires absolute figures to be          South Africa, and Turkey”.                        the DEFRA publications.
                                                                                 disclosed.
                            The report covers the performance of the                                                               For more details:                                 Detailed information related to Pr5
                            Atos Origin group on corporate sustainability        Detailed information related to En3,              Data from Gas, Diesel/Fuel Oil:                   We have included some assumptions and
                            and covers the following Global Business             En4 and En16                                      • 2009 data: APAC (only Malaysia), Belux,         techniques for underlying estimations applied
                            Units and Service Lines: APAC (Asia Pacific          The data collection related to the KPI EN3,         France, GCEMA (only Germany), India,            to the compilation of the Indicators and other
                            including China, Hong Kong, Singapore,               EN4 and EN16 involved all the GBUs.                 NAM, The Netherlands, SAM (only Brazil),        information in the specific KPIs. For example,
                            Malaysia, Indonesia, Taiwan, Japan), France,         With few exceptions, countries provided             Spain, UK, Atos Worldline.                      in the KPI PR5, we have converted the GBUs
                            GCEMA (Germany, Austria, Poland, South               the information necessary to get a reliable       • 2010 data: APAC (except Malaysia and            reported average of customer satisfaction to a
                            Africa, Greece, Turkey and Switzerland),             estimation of the carbon footprint. In order to     Indonesia), France, GCEMA, India, NAM,          % by dividing the average between the scale
                            India, NAM (North America & Canada), the             align the GRI collecting process to our Carbon      The Netherlands, SAM, Spain, UK, Atos           in each GBU.
                            Netherlands, South America (data for Brazil          Disclosure Abatement Project we used a              Worldline.                                      In a questionnaire on a scale of 1-6,
                            only), Iberia (data for Spain only), the United      methodology of collecting based on the GHG                                                          where 1 is very good and 6 is poor, 1 means
                            Kingdom and the Service Line Atos Worldline          protocol and the GRI guidelines. In this way      Data from District heating and Electricity:       a satisfaction of 100%, and 6 means
                            (French, German and Belgium subsidiaries).           we can integrate the two processes and            • 2009 data: APAC (except Singapore),             a satisfaction of 0%.
                            These entities are included in the scope for         gather the data for both reports.                   Belux, France, GCEMA, India, NAM,
                            Product Responsibility, Social, Economic,                                                                The Netherlands, SAM (only Brazil),             Detailed information related to SO3
                            Environmental and Human Rights indicators;           For the CO2 calculations, country regulations       Spain, UK, Atos Worldline.                      In 2010, the data related to SO3 includes
                            furthermore, Morocco, Belux, Major Events            and calculation methods have been applied.        • 2010 data: APAC (except Malaysia and            the number of employees having been trained
                            and Corporate are included for Laboral               The conversion factors have been adjusted           Indonesia), France, GCEMA, India, NAM,          to the Code of Ethics, as well as employees
                            indicators. When the perimeter for data              according to the country and the type of            The Netherlands, SAM, Spain, UK,                having signed the Code of Ethics.
                            collection is not exhaustive, it is specified into   energy consumed (fuel oil, diesel, gas,             Atos Worldline.
                            a footnote.                                          electricity).                                                                                       Assurance scope - External assurance
                                                                                                                                   Carbon footprint assessment                       process
                            Note that the consolidated data does not             Conversion factors are based on Defra:            methodology                                       Atos Origin has engaged KPMG Audit to
                            include Joint ventures @ 50% and newly               Guidelines to Defra/DECC’s Greenhouse Gas         Based on the GHG protocol, Atos Origin            provide a limited assurance on certain
                            acquired companies (Sinsys, Infotek).                Conversion Factors for Company Reporting,         measures its own emissions considering the        key performance indicators. Their report
                                                                                 available at: http://www.defra.gov.uk/            three ‘classes’ of emissions sources identified   can be found in section 12 of this report.
                            This report only includes data from entities         environment/business/reporting/conversion-        in the GHG Protocol, relevant to assessing
                            that are fully owned or majority owned and           factors.htm. For the figures communicated on      and reporting the GHG emissions of entities.
                            from those joint ventures where Atos Origin          page 55), we used Electricity/Heat Conversion
                            has a controlling interest with respect to           Factors from those last updated for 2010. But     - Scope 1 emissions: Those emissions
                            corporate responsibility.                            for establishing a comparable base between          directly arising from sources associated with
                                                                                 2009 and 2010 in this report (for the figures       the subject, principally from the following
                            reporting tool                                       communicated on pages 46), we used the              types of activities: the combustion of fuels
                            Atos Origin’s Sustainability Office is the           same Electricity/Heat Conversion Factors            for the generation of electricity, heat, or
                            contact point for questions regarding                as in the 2009 report (2006-5 year rolling          steam; processing and/or manufacturing
                            the Report or its contents and includes              average) and the data for Commonly Used             of materials or chemicals; transportation
                            representatives from each GBU and Service            Fossil Fuels is sourced from the Digest of UK       in company owned/controlled mobile
                            Line. Representatives are responsible for            Energy Statistics 2008 (BERR), available at:        combustion sources; and fugitive emissions
                            collecting and documenting the required data         http://www.berr.gov.uk/whatwedo/energy/             of refrigerant gases as a result of cooling
                            and to collect the evidence.                         statistics/publications/dukes/page45537.html.       plant failures.




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12 • Information about the Report


                            Auditor’s report providing limited assurance on
                            a selection of sustainability indicators published
                            in the Atos Origin 2010 Corporate responsibility report

                            As requested by Atos Origin, we have                               The methodological note presented in section                     For the selected data:                                                • For environmental indicators, traceability,
                            performed a review to enable us to provide                         12 of the 2010 Corporate Responsibility                          • We assessed the Standards on                                          analysis and internal controls have been
                            limited assurance on some 2010 sustainability                      Report provides details on data collection and                     sustainability reporting with respect to their                        improved including energy consumption
                            indicators(*) (“the Data”) selected by Atos Origin                 on the calculation of the published indicators.                    relevance, reliability, objectivity, clarity and                      and associated CO2 emissions (excluding
                            and identified by the symbol ✓ presented in                        It is our responsibility, based on the work                        completeness.                                                         refrigerants).
                            the 2010 Corporate Responsibility Report.                          performed, to express an opinion on the                          • We conducted interviews with the persons                            We identified the following points
                                                                                               selected Data.                                                     responsible for implementing the Standards                          for improvement:
                            The conclusions below only relate to this                                                                                             at Group level.                                                     • Data reporting responsibility between
                            information, and not to the whole Corporate                        nature and scope of our work                                     • We performed detailed tests on the basis                              countries and Group level has to be
                            Responsibility Report.                                             We conducted our work in accordance with                           of the data available for five entities(*),                           clarified in order to improve the reporting
                                                                                               the applicable French professional guidelines                      representing between 21,6% and 100% of                                efficiency and reliability,
                            The Data were prepared under the                                   and the International Standard on Assurance                        the Group’s quantitative consolidated data.                         • Quantitative data should be provided
                            responsibility of the Group’s Sustainability                       Engagement (ISAE) 3000.                                                                                                                  as much as possible in order to ensure
                            Department, in accordance with the Group’s                         We planned and performed the assurance                           For these countries, we conducted interviews                            comparison between countries and
                            reporting procedures for sustainability                            engagement described below to provide                            with the persons in charge of sustainable                               between different years,
                            indicators, based on the Global Reporting                          limited assurance that the selected Data are                     data in order to verify the understanding                             • Specially for some new indicators, definitions
                            Initiative (GRI) Guidelines and the AA1000                         free of material misstatement. A higher level                    and application of the Standards and                                    and calculation methods have still to be
                            Accountability Principles Standard                                 of assurance would have required a more                          Procedures. We verified the calculations on                             clarified and an increased awareness
                            (the “Standards”), which can be consulted                          extensive review.                                                a test basis, performed consistency controls                            from contributors is still required to enable
                            at the Group’s head office.                                                                                                         and reconciled data with the supporting                                 a consistent reporting of data. Such
                                                                                                                                                                documentation.                                                          improvements must be implemented
                                                                                                                                                                • We conducted consistency tests on Data                                before we can express an opinion on some
                                                                                                                                                                  consolidation.                                                        indicators(**).

                                                                                                                                                                We worked with a team of auditors                                     Conclusion
                                                                                                                                                                specialised in sustainable development and                            Based on our work, we did not identify
                            (*) Indicators verified:                                           LA2 Total number and rate of employee turnover by age group,
                            Economic indicators:                                               gender, and region;
                                                                                                                                                                extra-financial auditing of our audit firm.                           any material misstatements which could call
                            EC1 Direct economic value generated and distributed,               LA3 Benefits provided to full-time employees that are not                                                                              into question the fact that indicators EC1
                            including revenues, operating costs, employee compensation,        provided to temporary or part-time part-time employees, by       Information on the procedures                                         for the amount in Euros, LA1, LA2, LA3,
                            donations and other community investments, retained earning,       major operations;
                            and payments to capital providers and governments;                 LA4 Percentage of employees covered by collective bargaining     We would like to bring your attention                                 LA4, LA11, LA12, LA13, LA14, EN1, EN3,
                            EC4 Significant financial assistance received from government;     agreements;                                                      on the following improvements occurred                                EN4, EN16 (excluding refrigerants), PR5 and
                            EC5 Range of ratios of standard entry level wage compared to       LA5 Minimum notice period(s) regarding significant operational
                            local minimum wage at significant locations of operation;          changes, including whether it is specified in collective         during the year:                                                      HR2 were prepared, in all material respects,
                            EC7 Procedures for local hiring and proportion of senior           agreements;                                                      • A materiality test has been undertaken by                           in accordance with the above-mentioned
                            management hired from the local community at significant           LA7 Rates of injury, occupational diseases, sick days, and
                            locations of operation;                                            absenteeism, and number of work related fatalities by region;
                                                                                                                                                                  the Group in order to select the most                               Standards.
                            EC8 Development and impact of infrastructure investments           LA8 Education, training, counselling, prevention, and risk-        relevant indicators to be monitored.
                            and services provided primarily for public benefit through         control programs in place to assist workforce members, their       Consequently, more quantitative data have                           Paris, La Défense, 4th May 2011
                            commercial, inkind, or pro bono engagement.                        families, or community members regarding serious diseases;
                                                                                               LA10 Average hours of training per year per employee by            been collected than preceding year,
                            Environmental indicators:                                          employee category;                                               • The Group has improved the definitions                              KPMG Audit
                            EN1 Materials used by weight or volume;                            LA11 Programs for skills management and lifelong learning that
                            EN3 Direct energy consumption by primary energy source;            support the continued employability of employees and assist        of the indicators and has formalised them                           Department of KPMG S.A.
                            EN4 Indirect energy consumption by primary source;                 them in managing pre-retirement;                                   in a worldwide Dictionary,                                          Philippe Arnaud
                            EN5 Energy saved due to conservation and efficiency                LA12 Percentage of employees receiving regular performance
                            improvements;                                                      and career development reviews;
                                                                                                                                                                • The global collecting process has been                              Partner
                            EN6 Initiatives to provide energy-efficient or renewable energy-   LA13 Composition of governance bodies and breakdown                supported by a corporate software,                                  In charge of the Sustainability
                            based products and services, and reductions in energy              of employees per category according to gender, age group,        • For social indicators, a dedicated corporate                        & Climate Change Services
                            requirements as a result of these initiatives;                     minority group membership, and other indicators of diversity;
                            EN7 Initiatives to reduce indirect energy consumption and          LA14 Ratio of basic salary of men to women by employee             organization and the use for some indicators
                            reductions achieved;                                               category.                                                          of the Group human resources tool have
                            EN16 Total direct and indirect greenhouse gas emissions by
                            weight (t CO2 eq);                                                 Product responsibility indicators:                                 ensured to report more reliable data,
                            EN18 Initiatives to reduce greenhouse gas emissions and            PR5 Practices related to customer satisfaction, including
                            reductions achieved;                                               results of surveys measuring customer satisfaction;
                            EN19 Emissions of ozone-depleting substances by weight;            PR8 Total number of substantiated complaints regarding
                            EN26 Initiatives to mitigate environmental impacts of products     breaches of customer privacy and losses of customer data.
                            and services, and extent of impact mitigation.
                                                                                               Society indicators:
                            Human rights indicators:                                           SO3 Percentage of employees trained in organization’s anti-
                            HR2 Percentage of significant suppliers and contractors that       corruption policies and procedures;
                            have undergone screening on human rights and actions taken.        SO8 Monetary value of significant fines and total number of
                                                                                               non-monetary sanctions for non-compliance with laws and
                            Labor practices and decent work indicators:                        regulations.                                                     (*) Atos Origin France, Atos Origin Netherlands, Atos Origin Spain, Atos Origin UK, Atos Origin Worldline.
                            LA1 Total workforce by employment type, employment                                                                                  (**) EC1 for the number of employees, EC4, EC5, EC7, EC8, EN5, EN6, EN7, EN18, EN19, EN26, PR8,
                            contract, and region;                                                                                                                    SO3, SO8, LA5, LA7, LA8 and LA10.



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12 • Information about the Report


     GrI Attestation Letter




                                    Key
                                    Performance
                                    Indicators


72                                  www.atosorigin.com/2010CorporateResponsibilityReport   73
GrI Profile Disclosures

                                             STAnDArD DISCLOSUrES PArT I: Profile Disclosures
                                                                        Degree of                                                                                                                                            Degree of
                                                                      reporting (we               Corporate responsibility                                                                                                 reporting (we               Corporate responsibility
  Profile                                                           do report ***/we           report (Cr) 2010 (more detailed                Un G          Profile                                                      do report ***/we           report (Cr) 2010 (more detailed             Un G
                               Description                                                                                                                                              Description
Disclosure                                                          partially report**/          info in Annual report (Ar))                Principles    Disclosure                                                     partially report**/          info in Annual report (Ar))             Principles
                                                                        we do not               (Where to find info/remarks)                                                                                                 we do not               (Where to find info/remarks)
                                                                         report*)                                                                                                                                             report*)
                                                                 1. Strategy and Analysis                                                                                                                               3. report Parameters
             Statement from the most senior                                               CEO Forward - Section 1, p.1 &                                               Basis for reporting on joint ventures,
     1.1                                                                    ***
             decision-maker of the organization                                           Vision & strategy - Section 5, p.13 (CR)                                     subsidiaries, leased facilities, outsourced
                                                                                                                                                             3.8       operations, and other entities that can                   ***           Scope of the report - Section12, p.68 (CR)
                                                                                          Risk analysis - Section D.1, p.184 (AR) /
                                                                                                                                                                       significantly affect comparability from period
             Description of key impacts, risks,                                           ICT sector oportunities and challenges -
     1.2                                                                    ***                                                                                        to period and/or between organizations.
             and opportunities                                                            Section 4, p.6 & Vision & strategy -
                                                                                          Section 5, p.13 (CR)                                                         Data measurement techniques and the bases
                                                                                                                                                                       of calculations, including assumptions and
                                                                 2. Organizational Profile
                                                                                                                                                                       techniques underlying estimations applied
                                                                                          Atos Origin at a glance - Section 3, p.4 (CR) /                    3.9       to the compilation of the Indicators and                  ***           Scope of the report - Section12, p.68 (CR)
     2.1     Name of the organization                                       ***
                                                                                          Business Profile - Section A1, p.1-3 (AR)                                    other information in the report. Explain any
     2.2     Primary brands, products, and/or services                      ***           Business Profile - Section A1, p.1-3 (AR)                                    decisions not to apply, or to substantially
                                                                                                                                                                       diverge from, the GRI Indicator Protocols.
             Operational structure of the organization,
     2.3     including main divisions, operating                            ***           Profile - Section A5, p.13-17 (AR)                                           Explanation of the effect of any re-statements
             companies, subsidiaries, and joint ventures.                                                                                                              of information provided in earlier reports,
                                                                                                                                                                       and the reasons for such re-statement
     2.4     Location of organization's headquarters.                       ***           Locations - p.84 (CR)                                              3.10                                                                ***           Scope of the report - Section12, p.69 (CR)
                                                                                                                                                                       (e.g.,mergers/acquisitions, change of
             Number of countries where the organization                                                                                                                base years/periods, nature of business,
             operates, and names of countries with either                                                                                                              measurement methods).
     2.5     major operations or that are specifically                      ***           Business Profile - Section A.1, p.1-3 (AR)                                   Significant changes from previous reporting
             relevant to the sustainability issues covered                                                                                                   3.11      periods in the scope, boundary, or                        ***           Scope of the report - Section12, p.68 (CR)
             in the report.                                                                                                                                            measurement methods applied in the report.
                                                                                          Corporate Governance - Section D.2, p.192                                    Table identifying the location of the Standard
     2.6     Nature of ownership and legal form.                            ***           (AR) / Corporate Governance - Section 7,                           3.12                                                                ***           Key performance indicators - Section 13 (CR)
                                                                                                                                                                       Disclosures in the report.
                                                                                          p.25 (CR)
                                                                                                                                                                       Policy and current practice with regard to
             Markets served (including geographic                                                                                                            3.13                                                                ***           Auditor s report - Section 12, p.70 (CR)
                                                                                          Sales and production - Section E.3.1,                                        seeking external assurance for the report.
     2.7     breakdown, sectors served, and types                           ***
                                                                                          p.43 (AR)                                                                                                     4. Governance, Commitments, and Engagement
             of customers/beneficiaries).
                                                                                          Business Profile - Section A.1, p.1-3 (AR) /                                 Governance structure of the organization,
     2.8     Scale of the reporting organization.                           ***                                                                                        including committees under the highest
                                                                                          Atos Origin at a glance - Section 3, p.4 (CR)                                                                                                        Corporate Governance - Section D.2,
                                                                                                                                                             4.1       governance body responsible for specific                  ***
             Significant changes during the reporting                                     Risks, Governance and Capital, Section D.3,                                                                                                          p.192-198 (AR)
     2.9                                                                    ***                                                                                        tasks, such as setting strategy
             period regarding size, structure, or ownership.                              p.199-203 (AR)                                                               or organizational oversight.
                                                                                          Our sustainability journey - Section 6, p.23                                 Indicate whether the Chair of the highest                               Corporate Governance - Section D.2,
     2.10    Awards received in the reporting period.                       ***                                                                              4.2                                                                 ***
                                                                                          (CR)                                                                         governance body is also an executive officer.                           p.192-198 (AR)
                                                                  3. report Parameters                                                                                 For organizations that have a unitary board
             Reporting period (e.g., fiscal/calendar year)                                Scope of the report - Section12, p.67 (CR) /                                 structure, state the number of members                                  Corporate Governance - Section D.2,
     3.1                                                                    ***                                                                              4.3                                                                 ***
             for information provided.                                                    Atos Origin in 2010 - Section A.4, p.7 (AR)                                  of the highest governance body that are                                 p.192-198 (AR)
                                                                                                                                                                       independent and/or non-executive members.
     3.2     Date of most recent previous report (if any).                  ***           DA = 2009 CR report + 2009 AR
                                                                                                                                                                       Mechanisms for shareholders and employees
                                                                                                                                                                                                                                               Corporate Governance - Section D.2,
     3.3     Reporting cycle (annual, biennial, etc.)                       ***           DA = Annual                                                        4.4       to provide recommendations or direction                   ***
                                                                                                                                                                                                                                               p.192-198 (AR)
                                                                                                                                                                       to the highest governance body.
             Contact point for questions regarding the
     3.4                                                                    ***           Contacts - inside cover (CR)                                                 Linkage between compensation for
             report or its contents.
                                                                                                                                                                       members of the highest governance
                                                                                          Vision & strategy - Section 5, p.13 & Scope
                                                                                                                                                                       body, senior managers, and executives                                   Corporate Governance - Section D.2,
     3.5     Process for defining report content.                           ***           of the Report, p.67 (CR) / Strategy - Section                      4.5                                                                 ***
                                                                                                                                                                       (including departure arrangements), and the                             p.192-198 (AR)
                                                                                          B.2, p.30 (AR)
                                                                                                                                                                       organization's performance (including social
             Boundary of the report (e.g., countries,                                                                                                                  and environmental performance).
             divisions, subsidiaries, leased facilities, joint
     3.6                                                                    ***           Scope of the report - Section12, p.68 (CR)                                   Processes in place for the highest governance
             ventures, suppliers). See GRI Boundary                                                                                                                                                                                            Corporate Governance - Section D.2,
                                                                                                                                                             4.6       body to ensure conflicts of interest                      ***
             Protocol for further guidance.                                                                                                                                                                                                    p.192-198 (AR)
                                                                                                                                                                       are avoided.
             State any specific limitations on the scope
                                                                                                                                                                       Process for determining the qualifications
     3.7     or boundary of the report (see completeness                    ***           Scope of the report - Section12, p.68 (CR)
                                                                                                                                                                       and expertise of the members of
             principle for explanation of scope).                                                                                                                                                                                              Corporate Governance - Section D.2,
                                                                                                                                                             4.7       the highest governance body for guiding                   ***
                                                                                                                                                                                                                                               p.192-198 (AR)
                                                                                                                                                                       the organization's strategy on economic,
                                                                                                                                                                       environmental, and social topics.


74                                                                                                                                                       www.atosorigin.com/2010CorporateResponsibilityReport                                                                                          75
                                                                                                                                                   GrI KPIs Disclosures
                                                                   Degree of                                                                                                                                    Degree of
                                                                 reporting (we               Corporate responsibility                                                                                         reporting (we                 Corporate responsibility
  Profile                                                      do report ***/we           report (Cr) 2010 (more detailed               Un G          Profile                                                 do report ***/             report (Cr) 2010 (more detailed                     Un G
                              Description                                                                                                                                      Description
Disclosure                                                     partially report**/          info in Annual report (Ar))               Principles    Disclosure                                                 we partially                info in Annual report (Ar))                     Principles
                                                                   we do not               (Where to find info/remarks)                                                                                      report**/we do               (Where to find info/remarks)
                                                                    report*)                                                                                                                                   not report*)
                                             4. Governance, Commitments, and Engagement                                                                                      STAnDArD DISCLOSUrES PArT II: Disclosures on Management Approach (DMAs)
             Internally developed statements of mission                                                                                                                                                                        Atos Origin positioning on the IT market - Section B,
                                                                                                                                                     DMA EC      Disclosure on Management Approach EC              **
             or values, codes of conduct, and principles                             Mission - Section 6, p.18 & Ethics in Business                                                                                            p.18-65 (AR)
     4.8     relevant to economic, environmental,                      ***           - Section 7, p.26 (CR) / Codes and charts -
                                                                                                                                                                                                                               Commitments and achievements - Section 6, p.18
             and social performance and the status                                   Section D.6, p.231 (AR)
                                                                                                                                                     DMA EN      Disclosure on Management Approach EN              **          & Green commitment - Section 9, p.43 & Sustainable
             of their implementation.
                                                                                                                                                                                                                               solutions - 10, p.54 (CR) (Explanation at aspect level)
             Procedures of the highest governance
                                                                                                                                                                                                                               Building a great place to work - Section 8, p.29
             body for overseeing the organization's                                                                                                  DMA LA      Disclosure on Management Approach LA              **
                                                                                                                                                                                                                               & Stakeholders dialogue - Section 11, p.61 (CR)
             identification and management of economic,
             environmental, and social performance,                                  Corporate Responsability Governance -                                                                                                     Sustainable Suplly Chain - Section 6 & A responsible
     4.9                                                               ***                                                                           DMA HR      Disclosure on Management Approach HR              **
             including relevant risks and opportunities,                             Section 6, p.19 (CR)                                                                                                                      IT company - Section 8, p.36 (CR)
             and adherence or compliance with                                                                                                                                                                                  Social Innovation & Engagement - Section 8, p. 61
             internationally agreed standards, codes                                                                                                 DMA SO      Disclosure on Management Approach SO              **
                                                                                                                                                                                                                               & Ethics in business - Section 7, p.26 (CR)
             of conduct, and principles.
                                                                                                                                                                                                                               Stakeholders dialogue - Section 11, p.61 & Protection
             Processes for evaluating the highest                                                                                                    DMA PR      Disclosure on Management Approach PR              ***         of assets - Section 7, p.28 & Financial transaction
                                                                                     Section D, p.214 (AR) / DA = In 2012,
             governance body's own performance,                                                                                                                                                                                system securisation - Section 7, p.28 (CR)
     4.10                                                              ***           TOP management will have new social
             particularly with respect to economic,
                                                                                     targets in BSC.                                                                                       STAnDArD DISCLOSUrES PArT III: Performance Indicators
             environmental, and social performance.
             Explanation of whether and how                                                                                                                                                                              Economic
     4.11    the precautionary approach or principle                   ***           Risk analysis - Section D.1, p.184 (AR)                                     Direct economic value generated
             is addressed by the organization.                                                                                                                   and distributed, including revenues,
             Externally developed economic,                                          Social Engagement and Innovation -                                          operating costs, employee
                                                                                                                                                                                                                               Key Facts - Section 3, p.6 & Social Engagement
             environmental, and social charters, principles,                         Section 8, p.41 & Thought leadership -                            EC1       compensation, donations and other                 ***
     4.12                                                              ***                                                                                                                                                     & Innovation - Section 8, p.41 (CR)
             or other initiatives to which the organization                          Section 10, 60 & Stakeholders dialogue -                                    community investments, retained
             subscribes or endorses.                                                 Section 11, p.61 (CR)                                                       earnings, and payments to capital
                                                                                                                                                                 providers and governments.
             Memberships in associations (such
             as industry associations) and/or national/                                                                                                                                                                        Risk analysis - Section D.1, p.184 (AR) / ICT sector
             international advocacy organizations in                                                                                                                                                                           oportunities and challenges - Section 4, p.06 & Vision
                                                                                     Social Engagement and Innovation -                                                                                                        & strategy - Section 5, p.13 (CR) / DA= Climate
             which the organization: * Has positions in
     4.13                                                              ***           Section 8, p.41 & Thought leadership -                                      Financial implications and other risks                        change has been identified as an opportunity to
             governance bodies; * Participates in projects
                                                                                     Section 10, p.60 (CR)                                             EC2       and opportunities for the organization's          **          increase enviromental efficiency in operations (Carbon
             or committees; * Provides substantive
             funding beyond routine membership dues;                                                                                                             activities due to climate change.                             Footprint Reduction in IT infraestructure) and a lever to
             or * Views membership as strategic.                                                                                                                                                                               enable environmental excellence in clients. In addition,
                                                                                                                                                                                                                               risks and opportunities due to natural disasters are
             List of stakeholder groups engaged                                      Stakeholders dialogue - Section 11,                                                                                                       part of the Group risk management process.
     4.14                                                              ***
             by the organization.                                                    p. 61 (CR)
                                                                                                                                                                 Coverage of the organization's defined                        Human resources policy - Section B.4, p.59 (AR) /
             Basis for identification and selection                                  Vision & Strategy - Section 5.3, p.13 &                           EC3                                                         **
     4.15                                                              **                                                                                        benefit plan obligations.                                     A responsible IT company - Section 8, p.40 (CR)
             of stakeholders with whom to engage.                                    Stakeholders dialogue - Section 11, p.61 (CR)
                                                                                                                                                                                                                               Social & Environmental pro-activeness - Section 6,
             Approaches to stakeholder engagement,                                                                                                               Significant financial assistance received
                                                                                     Stakeholders dialogue - Section 11,                               EC4                                                         ***         p.23 (CR) & DA = The governement is not present in
     4.16    including frequency of engagement                         ***                                                                                       from government.
                                                                                     p. 61 (CR)                                                                                                                                the shareholding structure.
             by type and by stakeholder group.
                                                                                                                                                                 Range of ratios of standard entry level
             Key topics and concerns that have been                                                                                                    EC5       wage compared to local minimum wage               **          A responsible IT company - Section 8, p.36 (CR)
             raised through stakeholder engagement,                                                                                                              at significant locations of operation.
                                                                                     Vision & Strategy - Section 5.3 &
     4.17    and how the organization has responded                    ***
                                                                                     Stakeholders dialogue - Section 11, p.61 (CR)                               Policy, practices, and proportion
             to those key topics and concerns, including
             through its reporting.                                                                                                                    EC6       of spending on locally-based suppliers            **          Sustainable Supply Chain - Section 6, p.21 (CR)
                                                                                                                                                                 at significant locations of operation.
                                                                                                                                                                 Procedures for local hiring and
                                                                                                                                                                 proportion of senior management hired
                                                                                                                                                       EC7                                                         **          A responsible IT company - Section 8, p.37 (CR)
                                                                                                                                                                 from the local community at significant
                                                                                                                                                                 locations of operation.
                                                                                                                                                                 Development and impact of
                                                                                                                                                                 infrastructure investments and services
                                                                                                                                                                                                                               Social Engagement and Innovation - Section 8,
                                                                                                                                                       EC8       provided primarily for public benefit             **
                                                                                                                                                                                                                               p.42 (CR)
                                                                                                                                                                 through commercial, in-kind, or pro
                                                                                                                                                                 bono engagement.
                                                                                                                                                                 Understanding and describing
                                                                                                                                                       EC9       significant indirect economic impacts,             *
                                                                                                                                                                 including the extent of impacts.



76                                                                                                                                                 www.atosorigin.com/2010CorporateResponsibilityReport                                                                                             77
                                                                               Degree of                                                                                                                                        Degree of
                                                                                                 Corporate responsibility                                                                                                                        Corporate responsibility
                                                                             reporting (we                                                                                                                                    reporting (we
                                                                                                     report (Cr) 2010                                                                                                                                report (Cr) 2010
  Profile                                                                    do report ***/                                          Un G          Profile                                                                    do report ***/                                          Un G
                                     Description                                                   (more detailed info in                                                             Description                                                  (more detailed info in
Disclosure                                                                    we partially                                         Principles    Disclosure                                                                    we partially                                         Principles
                                                                                                    Annual report (Ar))                                                                                                                             Annual report (Ar))
                                                                            report**/we do                                                                                                                                   report**/we do
                                                                                                (Where to find info/remarks)                                                                                                                    (Where to find info/remarks)
                                                                              not report*)                                                                                                                                     not report*)
                                                                  Environmental                                                                                                                                                                Key highlights of the year -
                                                                                                                                                              Initiatives to mitigate environmental impacts of products                        Section 2, p.03 & Enabling clients
                                                                                              Reducing the impact of our                           EN26                                                                            **                                                 7,8,9
     EN1     Materials used by weight or volume.                                  ***                                                  7                      and services, and extent of impact mitigation.                                   to transform towards Sustainable
                                                                                              activities - Section 9, p.51 (CR)                                                                                                                Business - Section 10, p.58 (CR)
             Percentage of materials used that are recycled input                             Reducing the impact of our                                      Percentage of products sold and their packaging materials
     EN2                                                                          ***                                                              EN27                                                                             *
             materials.                                                                       activities - Section 9, p.51 (CR)                               that are reclaimed by category.
                                                                                              Our Carbon Strategy - Section 9,                                Monetary value of significant fines and total number of non-
     EN3     Direct energy consumption by primary energy source.                  ***                                                  7
                                                                                              p.46 (CR)                                            EN28       monetary sanctions for non-compliance with environmental              *
                                                                                              Our Carbon Strategy - Section 9,                                laws and regulations.
     EN4     Indirect energy consumption by primary source.                       ***                                                  7
                                                                                              p.46 (CR)                                                       Significant environmental impacts of transporting products
             Energy saved due to conservation and efficiency                                  Reducing the impact of our                           EN29       and other goods and materials used for the organization's             *
     EN5                                                                          **                                                  7,8                     operations, and transporting members of the workforce.
             improvements.                                                                    activities - Section 9, p.51 (CR)
             Initiatives to provide energy-efficient or renewable energy                                                                                      Total environmental protection expenditures
                                                                                              Green DataCenters - Section 9                        EN30                                                                             *
     EN6     based products and services, and reductions in energy                **                                                  7,8                     and investments by type.
                                                                                              p.50 (CR)
             requirements as a result of these initiatives.
             Initiatives to reduce indirect energy consumption and                            Reducing the impact of our
     EN7                                                                          **                                                  7,8
             reductions achieved.                                                             activities - Section 9, p.52 (CR)
     EN8     Total water withdrawal by source.                                     *

     EN9     Water sources significantly affected by withdrawal of water.          *

     EN10    Percentage and total volume of water recycled and reused.             *
             Location and size of land owned, leased, managed in,
     EN11    or adjacent to, protected areas and areas of high                     *
             biodiversity value outside protected areas.
             Description of significant impacts of activities, products,
     EN12    and services on biodiversity in protected areas and areas             *
             of high biodiversity value outside protected areas.
     EN13    Habitats protected or restored.                                       *
             Strategies, current actions, and future plans for managing
     EN14                                                                          *
             impacts on biodiversity.
             Number of IUCN Red List species and national conservation
     EN15    list species with habitats in areas affected by operations,           *
             by level of extinction risk.
                                                                                              Our Carbon Strategy - Section 9,
             Total direct and indirect greenhouse gas emissions
     EN16                                                                         ***         p.46 & Information on the Report -       7
             by weight.
                                                                                              Section 12, p.67 (CR)
             Other relevant indirect greenhouse gas emissions                                 Our Carbon Strategy - Section 9,
     EN17                                                                         ***
             by weight.                                                                       p.48 (CR)
             Initiatives to reduce greenhouse gas emissions                                   Our Carbon Strategy - Section 9,
     EN18                                                                         ***                                                 7,8
             and reductions achieved.                                                         p.48 (CR)
                                                                                              Our Carbon Strategy - Section 9,
     EN19    Emissions of ozone-depleting substances by weight.                   **                                                   7
                                                                                              p.47 (CR)
             NOx, SOx, and other significant air emissions
     EN20                                                                          *
             by type and weight.
     EN21    Total water discharge by quality and destination.                     *

     EN22    Total weight of waste by type and disposal method.                    *

     EN23    Total number and volume of significant spills.                        *
             Weight of transported, imported, exported, or treated
             waste deemed hazardous under the terms of the Basel
     EN24                                                                          *
             Convention Annex I, II, III, and VIII, and percentage
             of transported waste shipped internationally.
             Identity, size, protected status, and biodiversity value of
     EN25    water bodies and related habitats significantly affected by           *
             the reporting organization's discharges of water and runoff.

78                                                                                                                                              www.atosorigin.com/2010CorporateResponsibilityReport                                                                                          79
                                                                             Degree of                                                                                                                                           Degree of
                                                                                               Corporate responsibility                                                                                                                            Corporate responsibility
                                                                           reporting (we                                                                                                                                       reporting (we
                                                                                                   report (Cr) 2010                                                                                                                                    report (Cr) 2010
  Profile                                                                  do report ***/                                           Un G         Profile                                                                       do report ***/                                           Un G
                                    Description                                                  (more detailed info in                                                              Description                                                     (more detailed info in
Disclosure                                                                  we partially                                          Principles   Disclosure                                                                       we partially                                          Principles
                                                                                                  Annual report (Ar))                                                                                                                                 Annual report (Ar))
                                                                          report**/we do                                                                                                                                      report**/we do
                                                                                              (Where to find info/remarks)                                                                                                                        (Where to find info/remarks)
                                                                            not report*)                                                                                                                                        not report*)
                                                 Social: Labor Practices and Decent Work                                                                                                                      Social: Human rights

             Total workforce by employment type, employment contract,                       A responsible IT company -                                      Percentage and total number of significant investment
     LA1                                                                        ***
             and region.                                                                    Section 8, p.36 (CR)                                   HR1      agreements that include human rights clauses or that have                *                                                    2
                                                                                                                                                            undergone human rights screening.
             Total number and rate of employee turnover by age group,                       A responsible IT company -
     LA2                                                                        ***                                                   6
             gender, and region.                                                            Section 8, p.39 (CR)                                            Percentage of significant suppliers and contractors that have                       Sustainable Supply Chain -
                                                                                                                                                   HR2                                                                              ***                                                1-6, 10
                                                                                                                                                            undergone screening on human rights and actions taken.                              Section 6, p.22 (CR)
             Benefits provided to full-time employees that are not
                                                                                            A responsible IT company -
     LA3     provided to temporary or part-time employees, by major             ***                                                   6                     Total hours of employee training on policies and procedures
                                                                                            Section 8, p.40 (CR)
             operations.                                                                                                                           HR3      concerning aspects of human rights that are relevant to                  *                                                    2
                                                                                                                                                            operations, including the percentage of employees trained.
             Percentage of employees covered by collective bargaining                       A responsible IT company -
     LA4                                                                        ***                                                   3
             agreements.                                                                    Section 8, p.40 (CR)                                                                                                                                Human Rights - Section 7,
                                                                                                                                                                                                                                                p.27 (CR) & DA= Atos Origin is
             Minimum notice period(s) regarding significant operational
                                                                                            A responsible IT company -                                                                                                                          committed to ensuring that all
     LA5     changes, including whether it is specified in collective           **                                                    3
                                                                                            Section 8, p.40 (CR)                                                                                                                                employees and applicants are not
             agreements.
                                                                                                                                                                                                                                                subject to unlawful discrimination.
             Percentage of total workforce represented in formal joint                                                                             HR4      Total number of incidents of discrimination and actions taken.          **                                                    6
                                                                                                                                                                                                                                                In 2010, a team has been put in
             management-worker health and safety committees that                                                                                                                                                                                place to work in a new Diversity
     LA6                                                                         *
             help monitor and advise on occupational health and safety                                                                                                                                                                          policy to increase employee
             programs.                                                                                                                                                                                                                          awareness and promote anti-
                                                                                            The way we work and where                                                                                                                           discrimination values.
             Rates of injury, occupational diseases, lost days, and
                                                                                            we work - Section 8, p.32                                                                                                                           Human Rights - Section 7, p.27
     LA7     absenteeism, and number of work-related fatalities by              **                                                    1                     Operations identified in which the right to exercise freedom
                                                                                            & A responsible IT company -                                                                                                                        & A responsible IT company -
             region.                                                                                                                               HR5      of association and collective bargaining may be at                      **                                                    3
                                                                                            Section 8, p.39 (CR)                                                                                                                                Section 8, p.36 & Stakeholders
                                                                                                                                                            significant risk, and actions taken to support these rights.
                                                                                            The way we reward employees                                                                                                                         dialogue - Section 11, p.62 (CR)
                                                                                            and develop abilities - Section 8,                              Operations identified as having significant risk for incidents
             Education, training, counseling, prevention, and risk-
                                                                                            p.33 (CR) & DA= Atos Origin                            HR6      of child labor, and measures taken to contribute                         *                                                    5
             control programs in place to assist workforce members,
     LA8                                                                        **          have punctual disease awareness           1                     to the elimination of child labor.
             their families, or community members regarding serious
                                                                                            for workforce (as global flu, etc.)
             diseases.                                                                                                                                      Operations identified as having significant risk for incidents
                                                                                            but until today, no one dedicated
                                                                                                                                                   HR7      of forced or compulsory labor, and measures to contribute                *                                                    4
                                                                                            to families.
                                                                                                                                                            to the elimination of forced or compulsory labor.
             Health and safety topics covered in formal agreements
     LA9                                                                         *                                                                          Percentage of security personnel trained in the
             with trade unions.
                                                                                                                                                   HR8      organization's policies or procedures concerning aspects                 *
                                                                                            The way we reward employees                                     of human rights that are relevant to operations.
             Average hours of training per year per employee
     LA10                                                                       **          and develop abilities - Section 8,        1
             by employee category.                                                                                                                          Total number of incidents of violations involving rights
                                                                                            p.34 (CR)                                              HR9                                                                               *
                                                                                                                                                            of indigenous people and actions taken.
             Programs for skills management and lifelong learning                           The way we reward employees
                                                                                                                                                                                                                  Social: Society
     LA11    that support the continued employability of employees              ***         and develop abilities - Section 8,
             and assist them in managing career endings.                                    p.34 (CR)                                                       Nature, scope, and effectiveness of any programs and
                                                                                                                                                   SO1      practices that assess and manage the impacts of operations
                                                                                            The way we reward employees
             Percentage of employees receiving regular performance                                                                                          on communities, including entering, operating, and exiting.
     LA12                                                                       ***         and develop abilities - Section 8,
             and career development reviews.
                                                                                            p.36 (CR)                                                       Percentage and total number of business units analyzed for                          Ethics in business - Section 7,
                                                                                                                                                   SO2                                                                              **                                                   10
                                                                                                                                                            risks related to corruption.                                                        p.26 (CR)
                                                                                            Corporate Governance - Section
             Composition of governance bodies and breakdown
                                                                                            D.2, p.192 (AR) / Corporate                                     Percentage of employees trained in organization's anti-                             Ethics in business - Section 7,
             of employees per category according to gender,                                                                                        SO3                                                                              **                                                   10
     LA13                                                                       ***         Responsability Governance -              1, 6                   corruption policies and procedures.                                                 p.26 (CR)
             age group, minority group membership, and other
                                                                                            Section 6, p.19 & A responsible IT
             indicators of diversity.                                                                                                                                                                                                           Ethics in business - Section 7,
                                                                                            company - Section 8, p.37 (CR)                         SO4      Actions taken in response to incidents of corruption.                   **
                                                                                                                                                                                                                                                p.26 (CR)
             Ratio of basic salary of men to women by employee                              A responsible IT company -
     LA14                                                                                                                             6                     Public policy positions and participation in public policy
             category.                                                                      Section 8, p.38 (CR)                                   SO5                                                                               *
                                                                                                                                                            development and lobbying.
                                                                                                                                                            Total value of financial and in-kind contributions to political
                                                                                                                                                   SO6                                                                               *
                                                                                                                                                            parties, politicians, and related institutions by country.
                                                                                                                                                            Total number of legal actions for anti-competitive behavior,
                                                                                                                                                   SO7                                                                               *
                                                                                                                                                            anti-trust, and monopoly practices and their outcomes.
                                                                                                                                                            Monetary value of significant fines and total number
                                                                                                                                                                                                                                                Ethics in business - Section 7,
                                                                                                                                                   SO8      of non-monetary sanctions for non-compliance with laws                  **                                                   10
                                                                                                                                                                                                                                                p.26 (CR)
                                                                                                                                                            and regulations.




80                                                                                                                                             www.atosorigin.com/2010CorporateResponsibilityReport                                                                                              81
                                                              Degree of
                                                            reporting (we
                                                                                         Corporate responsibility
                                                                                             report (Cr) 2010
                                                                                                                                                   Glossary
  Profile                                                   do report ***/                                                              Un G
                           Description                                                     (more detailed info in
Disclosure                                                   we partially                                                             Principles
                                                                                            Annual report (Ar))
                                                           report**/we do
                                                                                        (Where to find info/remarks)
                                                             not report*)
                                                                                                                                                       AGM –                   Annual General Meeting
                                                          Social: Product responsibility
                                                                                                                                                       APAC –                  Asia Pacific region
             Life cycle stages in which health and                                                                                                     Ar –                    Annual Report
             safety impacts of products and services
             are assessed for improvement, and
                                                                                                                                                       BPM –                   Business Process Management
     PR1                                                          *                                                                                    BPO –                   Business Process Outsourcing
             percentage of significant products and
             services categories subject to such                                                                                                       C&B Equity –            Compensation & Benefits Equity
             procedures.                                                                                                                               CEO –                   Chief Executive Officer
             Total number of incidents of non-                                                                                                         CFAP –                  Carbon Footprint Abatement Programme
             compliance with regulations and                                                                                                           CSDM –                  Continuous Service Delivery Model (an internal Atos Origin model)
             voluntary codes concerning health                                                                                                         Cr –                    Corporate Responsibility
     PR2                                                          *
             and safety impacts of products and                                                                                                        CxO –                   An executive at Management Board level
             services during their life cycle, by type
             of outcomes.
                                                                                                                                                       DA –                    Direct Answer
                                                                                                                                                       eCS –                   eServices for customers, citizens and communities
             Type of product and service information
                                                                                                                                                       EMS –                   Environmental Management System
             required by procedures, and
     PR3     percentage of significant products and               *                                                                                    EWC –                   European Work Council
             services subject to such information                                                                                                      FSC –                   Forest Stewardship Council
             requirements.                                                                                                                             GBU –                   Group Business Unit
             Total number of incidents of non-                                                                                                         GCMEA –                 Germany, Central Europe Mediterranean and Africa, with countries Austria, Germany, Greece, Poland,
             compliance with regulations and                                                                                                                                   South Africa, Switzerland, and Turkey
     PR4     voluntary codes concerning product                   *                                                                                    GHG –                   Greenhouse Gas
             and service information and labeling, by                                                                                                  GJ –                    Gigajoule
             type of outcomes.                                                                                                                         GrC –                   Governance, Risk and Compliance
             Practices related to customer                                                                                                             GrI –                   The Global Reporting Initiative
     PR5     satisfaction, including results of surveys          ***         Stakeholders dialogue - Section 11, p.62 (CR)                             HQE –                   Haute Qualité Environnementale (High Environmental Quality)
             measuring customer satisfaction.                                                                                                          THPE –                  Très Haute Performance Energétique (Very High Energy Performance). The label Very high energy
             Programs for adherence to laws,                                                                                                                                   performance (THPE) implies an energy consumption at least 20% below the baseline defined
             standards, and voluntary codes                                                                                                                                    by the 2005 Thermal Regulation (France).
     PR6     related to marketing communications,                 *                                                                                    Hr –                    Human Resources
             including advertising, promotion, and                                                                                                     ISO 14001 –             ISO 14001 environmental certification
             sponsorship.
                                                                                                                                                       IT/ICT –                Information Technology/ Information and Communication Technology
             Total number of incidents of non-                                                                                                         KPI –                   Key Performance Indicator
             compliance with regulations and
                                                                                                                                                       LEAn –                  The Lean approach is designed to assess company processes to better identify sources of waste,
             voluntary codes concerning marketing
     PR7                                                          *                                                                                                            variability, and lack of flexibility in the way of working.
             communications, including advertising,
             promotion, and sponsorship by type                                                                                                        nAM –                   North America & Canada
             of outcomes.                                                                                                                              nGO –                   Non-Governmental Organisation
             Total number of substantiated                                                                                                             STEP –                  Socio-cultural, Technological, Economic and Political (trends)
             complaints regarding breaches of                                Protection of assets - Section 7, p.27 & Financial                        TOP Programme –         Total Operational Performance (an internal Atos Origin programme)
     PR8                                                         **                                                                      10
             customer privacy and losses of                                  transaction system securisation - Section 7, p.28 (CR)                    Un –                    United Nations
             customer data.                                                                                                                            UnGC –                  United Nations Global Compact. UNGC 10 principles are described below:
             Monetary value of significant fines                                                                                                                               • Principle 1: Business should support and respect the protection of internationally proclaimed
             for non-compliance with laws and                                                                                                                                                     human rights
     PR9                                                          *
             regulations concerning the provision                                                                                                                              • Principle 2: Business should make that they are not complicit in human rights abuses
             and use of products and services.                                                                                                                                 • Principle 3: Business should uphold the freedom of association and the effective recognition
                                                                                                                                                                                                  of the right to collective bargaining
                                                                                                                                                                               • Principle 4: Business should uphold the elimination of all forms of forced and compulsory labour
                                                                                                                                                                               • Principle 5: Business should uphold the effective abolition of child labour
                                                                                                                                                                               • Principle 6: Business should uphold the elimination of discrimination in respect
                                                                                                                                                                                                  of employment and occupation
                                                                                                                                                                               • Principle 7: Business should support a precautionary approach to environmental challenges.
                                                                                                                                                                               • Principle 8: Business should undertake initiatives to promote greater environmental responsibility
                                                                                                                                                                               • Principle 9: Business should encourage the development and diffusion of environmentally friendly
                                                                                                                                                                                                  technologies.
                                                                                                                                                                               • Principle 10: Businesses should work against corruption in all its forms, including extortion and bribery
                                                                                                                                                       WEEE –                  Waste Electrical and Electronic Equipment




82                                                                                                                                                 www.atosorigin.com/2010CorporateResponsibilityReport                                                                                  83
Locations                                                                                                                       Contacts
South Africa                   China                        Greece                            Morocco                             For further information or questions related to Atos Origin’s Sustainability program, please contact:
                                                                                                                                  sustainability@atosorigin.com
Woodlands Office Park,         5th Floor, Lido Commercial   Atos Origin Hellas S.A.           Avenue Annakhil –
Ground Floor                   Center                       7 Fragokklisias Street            Espace High Tech
Building 32 Woodlands Drive,   Jichang Road                 151 25 Maroussi                   Hall B – 5ème étage
Woodmead, Johannesburg         Pékin 100004                                                   Hay Ryad                            HEAD OF COrPOrATE rESPOnSIBILITY                                                  COrPOrATE rESPOnSIBILITY
Tel.: +27 87 310 2867          Tel.: +86 10 6437 6668       Hong Kong                         Rabat                                                                                                                 rEPOrT DATA COLLECTIOn
                                                                                              Tel.: +212 (0)5 37 57 79 79         Philippe Mareine,
Germany                        USA                          Exchange Tower,                                                       Group’s General Secretary                                                         Eva Carro Solana, Global consolidation
                                                            33 Wang Chiu Road                 Atos Origin                                                                                                           and audit assurance
Theodor-Althoff-Str. 47        5599 San Felipe              Kowloon Bay,                      Casablanca Nearshore Park –                                                                                           Joost Van Rooy, GBU audit assurance
D-45133 Essen                  Suite 300                    Kowloon, Hong Kong                Shore 7                             COrPOrATE rESPOnSIBILITY
Tel.: +49 (0) 20 14 3050       Houston TX, 77056                                              1100, boulevard El Qods –           & SUSTAInABILITY OFFICE                                                           Justine Alleaume, Global Human Resources
                               Tel.: +1 713 513 3000        India                             Quartier Sidi Maârouf                                                                                                 Petter Hobbey, Global Procurement
Atos Worldline GmbH                                                                           Casablanca                          Pilar Barea, Spain                                                                Xavier Suchel, Global Finance
Hahnstraße 25                  Spain                        Prism Towers,                     Tel.: +212 (0)5 29 04 45 29         International Program Leader
D-60528 Frankfurt/Main                                      6th Floor, ‘A’ Wing,
Tel.: +49 (0) 69 66 5710       Albarracín, 25               MindSpace,                        The Netherlands                     Marianne Hewlett, Benelux                                                         COrPOrATE rESPOnSIBILITY
                               28037 Madrid                 Link Road,Goregaon (W),                                               Social Responsibility                                                             rEPOrT COnTrIBUTOrS
Argentina                      Tel.: +34 91 440 8800        Mumbai - 400 062                  Papendorpseweg 93
                                                            Tel.: +91-22-66452500             3528 BJ Utrecht                     Sophie Chambon, France                                                            Luc Barbier, Business Strategy
Vedia 3892 P.B.                Atos Consulting                                                Tel.: +31 (0) 88 265 5555           Environmental Commitment                                                          Hubert Tardieu(*), Scientific Community
C1430 DAL - Buenos Aires       Albarracín, 27               Atos Worldline India              Pologne                                                                                                               Danielle Lagarde, Global Human Resources
Tel.: +54 11 6315 8800         28037 Madrid                 (Venture Infotek Global Ltd.)                                         Giles Hutchins, UK                                                                Mathilde Cabanettes, Global Legal
                               Tel.: +34 91 214 9500        701, Interface 11                 Atos Origin IT Services             Sustainability Global Key Offering                                                Cécile Kavalses, Global Legal
Austria                                                     Malad (W)                         Sp. z o.o.                                                                                                            Marie Odile Beraud, Global Compliance
                               France                       Mumbai                            Ul. Wołoska 5 (Taurus building)     Emilie Moreau, Global Communication                                               Daniel Milard, Global Audit
Technologiestraße 8 /                                       400 064 – India                   02-675 Warszawa, Poland             Sustainability and Well Being@ Work programs                                      Jérome Brun, Global Innovation
Gebäude D                      Headquarters                 Tel.: +91 40 42 40 00             tel.: +48 22 444 6500                                                                                                 Oliver Turnull, HMRC Business Case
A-1120 Wien                    River Ouest                  Fax: +91 40 42 44 00                                                  Jeff Chater, UK                                                                   Eric Martos, Well Being at Work Program
Tel.: +43 1 605430             80, quai Voltaire                                              United Kingdom                      Carbon Reporting
                               95 877 Bezons Cedex          Indonesia                                                                                                                                               Well Being@ Work Project Leaders
Belgium                        Tel.: +33 1 73 26 00 00                                        1 Triton Square                     Andreas Koeller, GCEMA
                                                            Wisma Kyoei Prince, #1707         Regent’s Place                      ISO 14001 Certifications                                                          (*) External consultant
Da Vincilaan 5                 Atos Worldline France        Jalan Jenderal Sudirman Kav. 3    London NW1 3HG
B-1935 Zaventem                River Ouest                  Jakarta, 10220                    Tel.: +44 20 7830 4444              Murli Menon, India
Tel.: +32 2 690 28 00          80, quai Voltaire            Tel.: +62 21 572 4373                                                 Sustainability Training
                               95 877 Bezons Cedex                                            Singapore
Conseil et Intégration de      Tel.: +33 1 73 26 00 00      Japan                                                                 Michèle Claverie, Global Communication
Systèmes                                                                                      620A Toa Payoh Lorong 1             Gerlinde Betz-Kroeber, Atos Worldline
Da Vincilaan 5                 Infogérance                  20/F Shinjuku Park Tower,         TP4 Level 5                         Denis Daullé, Atos Worldline
B-1935 Zaventem                River Ouest                  3-7-1                             Singapore 319762                    Jean-Michel Douvesy, Global Managed Operations
Tel.: +32 2 690 28 00          80, quai Voltaire            Nishi-shinjuku, Shinjuku-ku,      Tel.: +65 6496 3888
                               95 877 Bezons Cedex          Tokyo 163-1020                                                        Eliane Assuncao, South America
Atos Worldline Belgique        Tel.: +33 1 73 26 00 00      Tel.: +81 3 3344 6631             Switzerland                         Sally Wang, APAC
Chaussée de Haecht 1442                                                                                                           Tom Parsons, USA
Haachtsesteenweg               Intégration de Systèmes      Luxembourg                        Industriestrasse 19                 Miguel Viedma, Global Legal
1130 Brussels                  River Ouest                                                    8304 Wallisellen                    Anne Fitzsimmons, Global Markets
Tel.: +32 (0)2 727 61 11       80, quai Voltaire            Rue Nicolas Bové 2a               Tel.: +41 44 877 6969
                               95 877 Bezons Cedex          1253 Luxembourg
Brazil                         Tel.: +33 1 73 26 00 00      Tel.: +352 31 36 37 1             Taiwan

Avenida Maria Coelho Aguiar,   Atos Consulting              Malaysia                          5F, No.100, Sec.3 ,
215 - Bloco E - 5º andar       River Ouest                                                    Min-Sheng E.Road,
Cep: 05804-900 - Jardim São    80, quai Voltaire            Suite F01, 1st Floor              Taipei , Taiwan , R.O.C.
                                                                                                                                  Editing, Plate Making
Luis - São Paulo – SP          95 877 Bezons Cedex          2310 Century Square               Tel.: +886 - 2 - 2514 2500          This report is compiled using the Computer to Plate (CIP) system, resulting in the total elimination of film, an intermediate material, during the plate making
Tel.: +55 11 2183-2344         Tel.: +33 1 73 26 00 00      Jalan Usahawan                                                        process.
                                                            63000 Cyberjaya                   Atos Consulting
                                                                                                                                  Paper
Rua da Candelária, 65 - 22º    Atos WorldGrid               Selangor Darul Ehsan              Papendorpseweg 93                   The report consists of paper made from pulp derived from Programme for the Endorsement of Forest Certification schemes (PEFC) approved and managed
andar                          36, Chemin du vieux Chêne    Malaysia                          3528 BJ Utrecht                     forests. All paper contained in the report has been elemental chlorine free (ECF) bleached. Instead of the chlorine gas used in conventional pulp bleaching,
Cep. 20091-906 – Centro-Rio    38243 Meylan Cedex 2         Tel.: +60 3 8318 6100             Tel.: +31 (0) 88 265 5555           EFC pulp bleaching uses oxygen and chlorine dioxide, which does not generate dioxins such as chlorinated organic compounds.
de Janeiro - RJ                Tel.: +33 4 76 41 46 00                                                                            Ink
Tel.: +55 21 3265-9200                                      Poland                            Turkey                              The ink used for this report is made from a composite of vegetable oils (including soybean oil, linseed oil, tung oil, coconut oil and palm oil).

                                                                                                                                  Processing
                                                            Atos Origin IT Services           ITÜ ARI Teknokent-2                 The adhesive for the binding is a polyurethane-type adhesive that is easy to separate and remove for paper recycling. Also, 19,3% of the blank sheets
                                                            Sp. z o.o.                        Büyükdere Cad A Blok K3             generated from sheet cutting during processing for this report is sent to a paper manufacturing company and this is used as raw material for recycled paper.
                                                            Ul. Wołoska 5 (Taurus building)   34398 Maslak
                                                            02-675 Warszawa, Poland           Istanbul                            - Editing, writing:
                                                                                                                                  - Consulting, design & production:                                     Paris
                                                            Tel.: +48 22 444 6500             Tel.: +90 212 286 46 66             - Photo credits: Getty Images and Atos Origin


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