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					ALL THE EXPRESS & LOGISTICS SERVICES
YOU NEED. IN ONE COMPANY.
DHL
                        DPWN’S HISTORY
DHL Express

                        1490   Von Taxis founded the modern postal system.
DHL Express
Products and Services   1950   Deutsche Bundespost is founded.
                        1989   Deutsche Bundespost Postdienst and DBP Telekom are established
                               under the first postal reform (Separation of Deutsche Bundespost).
                        1995   Deutsche Post AG, Deutsche Postbank AG and Deutsche Telekom AG are established
                               under the second postal reform (Transformation into stock companies).
                        1999   Deutsche Post AG acquires Danzas, the Swiss logistics company.
                        2000   Deutsche Post AG goes public.
                        2001   DHL joins Deutsche Post World Net as a partner.
                        2002   Deutsche Post World Net takes over 100 % of DHL.
                        2003   Combination of the entire Express & Logistics business under the DHL brand
                        2004   Deutsche Post Global Mail becomes DHL Global Mail: New brand
                               for international mail services.
                        2005   Deutsche Post World Net acquires Exel, the British logistics corporation.
                        2006   Deutsche Post World Net acquires BHW.
                        DPWN WORLDWIDE

                        • Around 520,000 employees
DHL Express




                        • The world’s leading logistics
DHL Express
Products and Services

                          group
                        • Mail, express, parcels, logistics
                          and financial services
                        • Global network combined
                          with local expertise
                        • Present in more than
                          220 countries and territories
                        • Present in more than
                          120,000 destinations worldwide
                        • Solutions for the management
                          and transport of goods,
                          information and payments
                        DPWN’S DIVISIONS

                        A global player with strongly placed divisions …
DHL Express



DHL Express
Products and Services




                         Mail                           Express                   Logistics                       Finance




                        Worldwide                     Worldwide                 Worldwide                       Germany
                        • DHL Global Mail –           • No.1 in cross border    • No.1 in global contract       • Germany’s leading
                          biggest network f or mail     express                   logistics                       retail bank
                          distribution worldwide
                                                      • Strong presence in      • No.1 in global air f reight   • 14.6 million customers
                        • Delivers mail to about        220+ countries and
                                                                                • No.1 in global ocean          • 17.2 million savings
                          40 million households         territories
                                                                                  f reight                        accounts
                          in Germany
                                                      • More than 4.2 million
                                                                                • 3,000 locations
                        • More than 71 million          customers worldwide
                                                                                                                USA
                          shipments a day                                       • Strong customer base
                                                      • 120,000 destinations
                                                                                  (50 % of Forbes               • Worldwide f inance
                                                                                  500 companies)                  services f or logistics
                                                                                                                  industry


                        www.deutschepost.com          www.dhl.ba                www.dhl.ba                      www.postbank.com
                        DPWN’S FINANCIAL STRENGTH

                        A global player with strongly placed divisions …
DHL Express



DHL Express
Products and Services




                        MAIL                    EXPRESS        LOGISTICS   FINANCE

                        2006 Revenues in EUR million

                        13,286                  17,195         22,739      9,593

                        2006 Revenues in %

                        19.9                    25.7           34.0        14.3

                        Earnings (EBIT) in EUR million

                        2,054                   325            762         1,004

                        Employees DPWN 2006 (FTE)

                                                          520,112
                        WELCOME TO DHL
DHL Express
                        DHL is the No.1 provider of mail, express, and logistic services
DHL Express             worldwide. With a strong global network and committed people
Products and Services
                        we connect our customers to the world’s markets.


                        Our committed people live our brand values:


                         PERSONAL COMMITMENT   PROACTIVE SOLUTIONS    LOCAL STRENGTH
                                                                      WORLDWIDE
                        MORE SERVICES, MORE BENEFITS
                        FOR YOUR BUSINESS
DHL Express



DHL Express
Products and Services




                        EXPRESS Division                                        LOGISTICS Division




                        Worldwide express            Domestic and               Worldwide logistics            Customized logistics
                        services – ranging f rom     international transport    solutions f or air and ocean   solutions f rom consulting
                        documents and parcels to     solutions f or groupage,   f reight, supported by         to supply chain design,
                        pallets; our network         part-and f ull-loads –     a dedicated team of            f rom warehousing and
                        consists of 5,000 branches   by road, rail and multi-   experts f or industrial        distribution logistics
                        and serves more than         modal transport            projects and sophisticated     to order management
                        120,000 destinations                                    IT applications
                        ONCE UPON A TIME IN SAN FRANCISCO …
DHL Express
                        The story of DHL Express
DHL Express
Products and Services
                        1969   DHL was founded by Dalsey-Hillblom-Lynn in San Francisco.
                        1972   Services introduced in Japan, Hong Kong, Singapore and Australia.
                        1974   First UK office opened in London.
                        1979   DHL Express extends services from documents to packages.
                        1986   DHL Express becomes the first express company in China.
                        1998   Deutsche Post becomes a shareholder in DHL Express.
                        2002   Deutsche Post World Net becomes a 100 % shareholder.
                        2003   Deutsche Post, DHL and Postbank make up the Group’s brand architecture.
                               Corporate colors become red and yellow.
                        2005   DHL announces to make Airport Leipzig/Halle its European air hub.
                               Work on the 75,000 sqm hub commences.
                        2006   DHL launched a “DHL Innovation Initiative” in collaboration with IBM, Intel,
                               Philips and SAP with the first market-ready parcel robot.
                        2007   DHL Express and Lufthansa Cargo launch a joint cargo airline.
                        ABOUT DHL EXPRESS
DHL Express
                        DHL offers a comprehensive range of Express & Logistics
DHL Express             services based on extensive experience and a proven network
Products and Services
                        designed to keep your business moving. That means one
                        company can deliver total flexibility and powerful advantages
                        for your business.
                        • Global reach. Local insight
                        • A wide choice of delivery times and modes of transport
                        • Know how that helps you work smarter
                        • Greater control over your business
                        ABOUT DHL EXPRESS
DHL Express
                        Global reach. Local insight.
DHL Express
Products and Services
                        Now you can rely on one company to reach virtually any destination.
                        DHL Express has the largest international network in the industry
                        operating in more than 220 countries and supported by 170,000
                        employees worldwide, helping our customers conquer their global
                        supply chain or simply deliver on time.
                        Worldwide reach like this connects you to destinations near and
                        far, enabling you to quickly expand into new markets with minimum
                        investment and maximum results.
                        ABOUT DHL EXPRESS
DHL Express
                        A wide choice of delivery times and modes of transport.
DHL Express
Products and Services
                        Backed by an integrated air and ground network, you have the
                        power to meet deadlines and service commitments and to run your
                        business more cost-effectively. It’s a choice that enables you to
                        deliver the most urgent shipment just in time or to handle planned
                        replenishment solutions.
                        No matter what size or weight, DHL Express has the right solution
                        for you.
                        ABOUT DHL EXPRESS
DHL Express
                        Know how that helps you work smarter.
DHL Express
Products and Services
                        From easy-to-use tracking and reporting tools to special customs
                        and handling services to flexible payment solutions, DHL Express
                        offers a vast range of optional services to help you meet your
                        customer and business needs. For complex large-scale projects or
                        multinational transport solutions, our global expertise teamed with
                        local knowledge add value to your business.
                        ABOUT DHL EXPRESS
DHL Express
                        Greater control over your business.
DHL Express
Products and Services
                        With DHL Express as a global partner, you can focus on your core
                        business. Our leading-edge information technology and data
                        management systems for shipment visibility, data transparency and
                        control enable you to optimize business processes, to reduce stock
                        levels and inventory costs and to best serve your customers around
                        the world.
                        DHL EXPRESS OFFERS YOU …

                        • Easy to understand
DHL Express



DHL Express               products and services
Products and Services

                        • Easy to use rate tables
                        • Flexibility and reliability
                         – Times
                           from the fastest possible to the
                           slowest desired
                         – Destinations
                           from all possible origins to all
                           possible destinations
                         – Weights
                           from 250 gr to 2,500 kg
                        • Globally applied standards
                        … A PROFESSIONAL SERVICE
                        WITH PERSONAL TOUCH …
DHL Express
                        At DHL Express, you are a very important
DHL Express             person any time of the day at our Customer
Products and Services
                        Service center, whatever transport needs
                        or questions you may have.
                        We are proud of our Customer Service
                        Quality Awards.
                        From us you can expect …
                        • Responsive service 24 hours
                          a day, 7 days a week
                        • Competent and well-trained employees
                        • Personal commitment and a “can do” attitude
                        • Expertise in all shipping needs
                        … THE BROADEST RANGE OF PRODUCTS
                        AND SERVICES ...
DHL Express
                        Same Day                    Time Definite                Day Definite     Other

DHL Express             International
Products and Services
                                                    DHL EXPRESS 9:00                              DHL GLOBALMAIL
                                                    DHL EXPRESS 10:30                             BUSINESS
                                                    DHL EXPRESS 12:00
                                                    DHL EXPRESS
                                                    WORLDWIDE                    DHL IMPORT
                                                                                 ECONOMY SELECT
                                                    DHL IMPORT EXPRESS
                                                    WORLDWIDE
                                                    DHL AIRPORT TO DOOR
                                                    EXPRESS

                        Domestic
                        DHL DOMESTIC SAME           DHL DOMESTIC
                        DAY                         EXPRESS 9:00
                                                    DHL DOMESTIC
                                                    EXPRESS 10:30
                                                    DHL DOMESTIC
                                                    EXPRESS 12:00
                                                    DHL DOMESTIC
                                                    EXPRESS 18:00

                        Optional Services: Customs Services, Saturday pickup and delivery,
                        information and billing services, insurance and packaging
                        … AND THE TOOLS TO SIMPLIFY
                        THE PROCESS.
DHL Express
                        Whether you send one single parcel a week, or a hundred
DHL Express             pallets a day, we have the tools that make your task easier:
Products and Services


                        Shipping tools:           Tracking services:        Information services:

                        • Shipping via the web    • DHL FastTrack           • Service Alerts
                          Ad hoc shipping           Up to 100 Air Waybill     Quick access
                          from a browser            numbers                 • DHL Trade Automation
                        • DHL EasyShip            • Proactive Delivery        Service
                          Regular shipping          Notification              International trade/customs
                        • Interactive web tools     By mail or SMS
                          On www.dhl.ba           • Bulk tracking
                                                    High-volume industry
                                                    shipping
DHL EXPRESS PRODUCTS AND SERVICES
DHL
                           SAME DAY PRODUCTS
DHL Express                DHL SAME DAY             DHL DOMESTIC SAME DAY       DHL INCITY EXPRESS



DHL Express
                           When tomorrow is not good enough,
Products and Services
                           choose from DHL’s Same Day options:
− Same Day Products


− Time Definite Products   DHL SAME DAY
                           A pickup before midday and a door-to-door delivery
− Time Definite
  Import Products
                           the very same day to limited business centers
                           around the world.
− Day Definite Products



− Domestic Products
                           DHL DOMESTIC SAME DAY
                           A pickup before midday and a door-to-door delivery
− Other Products and
  Optional Services        the very same day to any location within the same
                           country.
                           DHL SAME DAY
DHL Express                DHL SAME DAY                         DHL DOMESTIC SAME DAY   DHL INCITY EXPRESS



DHL Express
                           When tomorrow is not good enough.
Products and Services
                           Immediate pickup and delivery within the same day
− Same Day Products
                           by a dedicated delivery network.
− Time Definite Products



− Time Definite
  Import Products

− Day Definite Products
                           • Immediate pickup

− Domestic Products
                           • Fully flexible and dedicated shipment process
                           • Next flight out or dedicated vehicle available
− Other Products and
  Optional Services
                           • Money-back guarantee* in the unlikely event
                             of late delivery
                           • Minimum weight 500 g
                           • Maximum weight 250 kg
                           • Maximum weight per piece 25 kg


                           * DHL’s Terms and Conditions apply
                           DHL SAME DAY
DHL Express                DHL SAME DAY              DHL DOMESTIC SAME DAY     DHL INCITY EXPRESS



DHL Express
                           Pickup by noon, delivery within the same day.
Products and Services
                           Every day, DHL Express delivers emergency shipments to keep
− Same Day Products
                           your business moving – and your customers happy. Don’t let your
                           customer down, use DHL SAME DAY for shipments that just can’t
− Time Definite Products
                           wait until tomorrow.
− Time Definite            DHL SAME DAY allows you to improve your customer and
  Import Products
                           after-sales service. It gives you more time when the business
− Day Definite Products
                           world you are in offers ever shorter time deadlines.
− Domestic Products        DHL SAME DAY gives you a competitive influence in your
                           business dealings.
− Other Products and
  Optional Services
                           DHL DOMESTIC SAME DAY
DHL Express                DHL SAME DAY                         DHL DOMESTIC SAME DAY   DHL INCITY EXPRESS



DHL Express
                           When it needs to be there the day before tomorrow.
Products and Services
                           Immediate pickup and delivery within the same day by a dedicated
− Same Day Products
                           delivery network.
− Time Definite Products



− Time Definite
  Import Products

− Day Definite Products
                           • Immediate pickup

− Domestic Products
                           • Fully flexible and dedicated shipment process
                           • Dedicated vehicle per shipment or
− Other Products and         a next flight out
  Optional Services
                           • Money-back guarantee* in the unlikely
                             event of late delivery
                           • Minimum weight 500 g
                           • Maximum weight 250 kg
                           • Maximum weight per piece 25 kg


                           * DHL’s Terms and Conditions apply
                           DHL DOMESTIC SAME DAY
DHL Express                DHL SAME DAY               DHL DOMESTIC SAME DAY     DHL INCITY EXPRESS



DHL Express
                           Pickup by noon, delivery within the same day.
Products and Services
                           For when it just can’t wait. If you’re seeking an emergency
− Same Day Products
                           delivery of a mission-critical contract, component or spare
                           part, you use DHL DOMESTIC SAME DAY.
− Time Definite Products
                           At times when a vital piece of your presentation or your
− Time Definite
  Import Products
                           exhibition materials is missing or delayed, you know
                           it can’t wait. When time simply needs to be as short as
− Day Definite Products
                           possible DHL DOMESTIC SAME DAY is at hand.
− Domestic Products        Many businesses rely on moving parts and when one
                           part of the operation is faulty, the costs of stopping
− Other Products and
  Optional Services
                           the business are high. DHL DOMESTIC SAME DAY
                           resolves the problem and reduces the cost of down time.
                           TIME DEFINITE PRODUCTS
DHL Express                DHL EXPRESS 9:00        DHL EXPRESS 10:30       DHL EXPRESS 12:00     DHL EXPRESS WORLDWIDE



DHL Express
                           When a few hours can make all the difference,
Products and Services
                           choose from four time definite export options:
− Same Day Products


− Time Definite Products   DHL EXPRESS 9:00
                           Express door-to-door outbound delivery of document and non-document
− Time Definite            shipments by 9:00 hrs on the next possible business day.
  Import Products

− Day Definite Products
                           DHL EXPRESS 10:30
− Domestic Products
                           Express door-to-door outbound delivery of document and non-document
                           shipments by 10:30 hrs on the next possible business day.

− Other Products and
  Optional Services
                           DHL EXPRESS 12:00
                           Express door-to-door outbound delivery of document and non-document
                           shipments by 12:00 hrs on the next possible business day.



                           DHL EXPRESS WORLDWIDE
                           Express door-to-door outbound delivery of document and non-document
                           shipments by 18:00 hrs on the next possible business day.
                           DHL EXPRESS 9:00
DHL Express                DHL EXPRESS 9:00                     DHL EXPRESS 10:30   DHL EXPRESS 12:00   DHL EXPRESS WORLDWIDE



DHL Express
                           Set the pace of business with timed deliveries.
Products and Services
                           Express door-to-door outbound delivery by 9:00 hrs to major
− Same Day Products
                           business centers with a proactive delivery notification.
− Time Definite Products



− Time Definite
  Import Products

− Day Definite Products
                           • Delivery before the business day begins

− Domestic Products
                           • Optional automatic notification of delivery
                             by e-mail, fax or SMS
− Other Products and       • Ideal for time-critical deliveries
  Optional Services
                           • Answer urgent requests with more confidence
                           • From 500 gr to 250 kg
                           • Enjoy more peace of mind
                           • Money-back guarantee*


                           * DHL’s Terms and Conditions apply
                           DHL EXPRESS 9:00
DHL Express                DHL EXPRESS 9:00           DHL EXPRESS 10:30          DHL EXPRESS 12:00        DHL EXPRESS WORLDWIDE



DHL Express
                           Get it there by 9:00 hrs ... but there’s no need to rush.
Products and Services
                           When time is of the essence and you need your shipment to arrive at the
− Same Day Products
                           start of the business day, count on DHL to get the job done every time.
− Time Definite Products
                           DHL EXPRESS 9:00 offers a convenient end-of-day pickup time, and we’ll
                           make sure your delivery gets there exactly when you need it.
− Time Definite
  Import Products
                           Gain greater control over your business
− Day Definite Products
                           • Respond to last minute and urgent requests
                           • Highly-responsive Customer Service
− Domestic Products
                           • Support after-sales or warranty contracts with delivery of essential parts
                           • Employ just in time logistics principles
− Other Products and
  Optional Services        • Keep projects moving to tight deadlines
                           • Rely on the best coverage in the industry – DHL reaches more
                             destinations to Europe by 9:00 am than any other Express company
                           • Standard cut-off times apply and late cut-off times are available,
                             so you have maximum time to prepare your shipment.
                           • On-line tracking via www.dhl.ba is always available, so you can
                             confidently inform customers and colleagues of delivery in real-time.
                           DHL EXPRESS 10:30
DHL Express                DHL EXPRESS 9:00                     DHL EXPRESS 10:30   DHL EXPRESS 12:00   DHL EXPRESS WORLDWIDE



DHL Express
                           Take control by setting the time.
Products and Services
                           Express door-to-door delivery by 10:30 hrs to major business
− Same Day Products
                           centers with a proactive delivery notification.
− Time Definite Products



− Time Definite
  Import Products

− Day Definite Products
                           • Delivery when you need it

− Domestic Products
                           • Optional automatic notification of delivery
                             by e-mail, fax or SMS
− Other Products and       • Express solutions for urgent shipping benefits
  Optional Services
                           • Answer customer requests with more
                             confidence
                           • From 500 gr to 250 kg
                           • Greater peace of mind
                           • Money-back guarantee*


                           * DHL’s Terms and Conditions apply
                           DHL EXPRESS 10:30
DHL Express                DHL EXPRESS 9:00           DHL EXPRESS 10:30          DHL EXPRESS 12:00           DHL EXPRESS WORLDWIDE



DHL Express
                           Get it to the USA by 10:30 hrs.
Products and Services
                           When it really has to be there by 10:30 hrs, our DHL EXPRESS 10:30
− Same Day Products
                           service can deliver to all major business centers across the USA.
− Time Definite Products
                           DHL EXPRESS 10:30 gives you and your business partners the highest
                           standards of customer service, delivery and response times.
− Time Definite
  Import Products          • Respond to last minute and urgent requests from your customers
− Day Definite Products    • Offer a highly-responsive Customer Service
                           • Support after-sales or warranty contracts with delivery of mission-critical parts
− Domestic Products        • Keep projects moving to tight deadlines
                           • Standard cut-off times apply and late cut-off times are available,
− Other Products and         so you have maximum time to prepare your shipment.
  Optional Services
                           • Even heavy shipments qualify for morning delivery. Send up to 250 kg
                             per shipment
                           • Preparing your shipment couldn’t be easier – just try our online or
                             desktop shipping tools to simplify and speed up the shipping process.
                           • Online tracking via www.dhl.ba is always available, so you can
                             confidently inform customers and colleagues of delivery in real-time.
                           DHL EXPRESS 12:00
DHL Express                DHL EXPRESS 9:00                DHL EXPRESS 10:30   DHL EXPRESS 12:00   DHL EXPRESS WORLDWIDE



DHL Express
                           Set the pace of business with timed deliveries.
Products and Services
                           Express door-to-door delivery by 12:00 noon to major business centers
− Same Day Products
                           on the next possible business day.
− Time Definite Products



− Time Definite
  Import Products

− Day Definite Products
                           • Delivery before noon

− Domestic Products
                           • Ideal for time-critical deliveries
                           • Answer customer requests with more
− Other Products and         confidence
  Optional Services
                           • From 500 gr to 250 kg
                           • Focus more time on your business
                           • Money-back guarantee*


                           * DHL’s Terms and Conditions apply
                           DHL EXPRESS 12:00
DHL Express                DHL EXPRESS 9:00          DHL EXPRESS 10:30          DHL EXPRESS 12:00    DHL EXPRESS WORLDWIDE



DHL Express
                           Your time may be limited, but our shipping options aren’t.
Products and Services
                           When shipping urgent packages, the most important thing to us is our
− Same Day Products
                           commitment to serve you with a complete range of products that matches
                           your level of urgency. So, when your shipment needs to be there before
− Time Definite Products
                           noon the next business day, you can rely on DHL EXPRESS 12:00.
− Time Definite
  Import Products
                           Gain greater control over your business.
− Day Definite Products    • Respond to last minute and urgent requests
                           • Offer a responsive Customer Service level
− Domestic Products
                           • Support after-sales or warranty contracts with delivery
                             of mission-critical parts
− Other Products and       • Employ just in time logistics principles
  Optional Services
                           • Minimize downtime in a manufacturing process
                           • Standard cut-off times apply and late cut-off times are available,
                             so you have maximum time to prepare your shipment.
                           • Online tracking via www.dhl.ba is always available, so you can
                             confidently inform customers and colleagues of delivery in real-time.
                           DHL EXPRESS WORLDWIDE
DHL Express                DHL EXPRESS 9:00          DHL EXPRESS 10:30    DHL EXPRESS 12:00   DHL EXPRESS WORLDWIDE



DHL Express
                           One reliable company makes international
Products and Services
                           shipping easy.
− Same Day Products
                           International express door-to-door delivery of document and
− Time Definite Products
                           non-document shipments by the end of the next possible day.

− Time Definite
  Import Products

− Day Definite Products
                           • Manage your business at the same time
                             as your customers
− Domestic Products
                           • Invoice quicker and improve your cash flow
− Other Products and       • Ideal for time-sensitive shipments
  Optional Services
                           • Simple pricing for ease of use
                           • From 250 gr to 250 kg
                           • Truly global coverage
                           DHL EXPRESS WORLDWIDE
DHL Express                DHL EXPRESS 9:00          DHL EXPRESS 10:30         DHL EXPRESS 12:00     DHL EXPRESS WORLDWIDE



DHL Express
                           Use one company to keep your business moving.
Products and Services
                           When you need to get your parcels and documents delivered quickly, you
− Same Day Products        don’t need the hassle of brokers or guessing the answers on customs forms.

− Time Definite Products   With DHL EXPRESS WORLDWIDE international shipping couldn’t be easier
                           • Benefit from the largest international express delivery network and
− Time Definite              more in-house customs expertise than anyone else
  Import Products
                           • Pre-scheduled collections can be arranged based on your shipping
− Day Definite Products      requirements.
                           • Late pickups are also available, so you have maximum time to prepare
− Domestic Products          your shipment.
                           • Choose your preferred terms of trade
− Other Products and
  Optional Services
                           • Experienced DHL personnel ensure delivery by the end of the next
                             possible business day.
                           • Never lose sight of your goods. Access tracking and delivery details
                             from virtually anywhere via the Internet, e-mail, WAP or telephone.
                           • Shipment preparation couldn’t be easier – just try our online or
                             desktop shipping tools to simplify and speed up the shipping process.
                           TIME DEFINITE IMPORT PRODUCTS
DHL Express                DHL IMPORT EXPRESS 12:00           DHL IMPORT EXPRESS WORLDWIDE         DHL AIRPORT TO DOOR EXPRESS



DHL Express
                           Depending on how you prefer to import, choose
Products and Services
                           from three time definite import options:
− Same Day Products


− Time Definite Products



− Time Definite
  Import Products

− Day Definite Products



− Domestic Products
                           DHL IMPORT EXPRESS WORLDWIDE
                           Express door-to-door inbound delivery of document and non-
− Other Products and
  Optional Services        document shipments by the end of the next possible business day,
                           paid by the receiver or a third party.



                           DHL AIRPORT TO DOOR EXPRESS
                           Systemized import of single or multi-piece shipments and pallets with
                           a drop-off at a DHL facility and a delivery by 18:00 on the next
                           possible business day, with no origin costs billed to the consignee.
                           DHL IMPORT EXPRESS WORLDWIDE
DHL Express                DHL IMPORT EXPRESS 12:00           DHL IMPORT EXPRESS WORLDWIDE   DHL AIRPORT TO DOOR EXPRESS



DHL Express
                           The ultimate in flexibility and control.
Products and Services
                           Express door-to-door international inbound delivery of document and
− Same Day Products
                           non-document shipments by the end of the next possible business day,
                           paid by the receiver or a third party.
− Time Definite Products



− Time Definite
  Import Products

− Day Definite Products
                           • Importing from more than 210 countries

− Domestic Products
                           • One point of contact
                           • Simple, up-front pricing
− Other Products and
  Optional Services
                           • A single invoice in your home currency
                           • Complete shipping visibility
                           • Total control of your business
                           DHL IMPORT EXPRESS WORLDWIDE
DHL Express                DHL IMPORT EXPRESS 12:00          DHL IMPORT EXPRESS WORLDWIDE       DHL AIRPORT TO DOOR EXPRESS



DHL Express
                           The simple solution to truly international shipping.
Products and Services
                           DHL IMPORT EXPRESS WORLDWIDE lets you deliver direct to any 3rd
− Same Day Products
                           party or country, eliminating the need for storage and additional legs in your
                           supply chain. That saves warehousing and stock costs and reduces time
− Time Definite Products
                           in transit. Plus, you can offer your preferred terms of trade – thanks to our
− Time Definite            Terms of Delivery options.
  Import Products

− Day Definite Products    Whether you need to import a single consignment or manage a number
                           of global suppliers, we know how to keep it simple for you.
− Domestic Products        • Authorize your customers to use your DHL Import Express account by simply sending
                              a standard Routing Order, which you can download from www.dhl.ba.
− Other Products and       • A single account number gives you global reach and simplifies budgeting and cost control.
  Optional Services
                           • In-house customs expertise means one contact for all your import needs.
                           • Up-front pricing for door-to-door delivery means no hidden costs or
                              surprises.
                           • One invoice in your home currency helps avoid currency fluctuation
                              and makes it easier to allocate costs to a customer or department.
                           • Rely on total visibility of your shipments – no matter where they
                              originate or arrive. Access tracking and delivery details from virtually
                              anywhere – via the Internet, e-mail, WAP, SMS or phone.
                           DHL AIRPORT TO DOOR EXPRESS
DHL Express                DHL IMPORT EXPRESS 12:00               DHL IMPORT EXPRESS WORLDWIDE   DHL AIRPORT TO DOOR EXPRESS



DHL Express
                           Easy to use, cost-efficient and reliable.
Products and Services
                           Systemized import of single or multi-piece shipments and pallets with
− Same Day Products
                           a drop-off at a DHL facility and a delivery by 18:00 on the next possible
                           business day, with no origin costs billed to the consignee. This service
− Time Definite Products
                           is specific to shipments traveling on FOB/FCA INCO terms.
− Time Definite
  Import Products

− Day Definite Products
                           • One point of contact

− Domestic Products
                           • Simple, up-front pricing
                           • A single invoice in local currency
− Other Products and
  Optional Services
                           • Complete shipment visibility
                           • Expert customs clearance
                           DHL AIRPORT TO DOOR EXPRESS
DHL Express                DHL IMPORT EXPRESS 12:00            DHL IMPORT EXPRESS WORLDWIDE        DHL AIRPORT TO DOOR EXPRESS



DHL Express
                           Competitive, all-inclusive pricing, with no hidden charges.
Products and Services
                           DHL AIRPORT TO DOOR EXPRESS offers the user-friendliness that
− Same Day Products
                           DHL is known for, with features such as all inclusive pricing, 24-hour
                           tracking and a single invoice. It also offers a set of weight break bands,
− Time Definite Products
                           so the heavier the shipment, the lower the per kilo rate.
− Time Definite
  Import Products
                           • Open an DHL Import Express account in an instant by contacting
− Day Definite Products      DHL’s Customer Service or your Sales Executive
                           • Authorize your customers to use your DHL Import Express account
− Domestic Products          by simply sending a standard Routing Order, which you can download
                             from www.dhl.ba.
− Other Products and       • Just instruct your supplier to deliver the shipment to the most
  Optional Services          convenient DHL facility at origin. We’ll help you identify that facility.
                           • Questions about customs regulations or paperwork? Just call a
                             Customer Service Advisor or try DHL’s online Trade Automation
                             Service at www.dhl.ba/TAS – the industry’s most comprehensive
                             trade and customs information tool.
                           DAY DEFINITE PRODUCTS
DHL Express                DHL ECONOMY SELECT                 DHL IMPORT ECONOMY SELECT          DHL DOMESTIC ECONOMY SELECT



DHL Express
                           When you need a cost effective door-to-door delivery within
Products and Services
                           a number of days – choose from DHL’s day definite options:
− Same Day Products


− Time Definite Products   DHL ECONOMY SELECT
                           Door-to-door outbound delivery of single, multi-piece or palletized
− Time Definite            shipments with a transit time measured in a certain number of days.
  Import Products          DHL reliability at a speed to suit your budget.
− Day Definite Products



− Domestic Products
                           DHL IMPORT ECONOMY SELECT
                           Door-to-door inbound delivery of single, multi-piece or pallet
− Other Products and       shipments with a transit time measured in a certain number of days.
  Optional Services
                           Simple billing arrangements for full cost control.
                           DHL ECONOMY SELECT
DHL Express                DHL ECONOMY SELECT                  DHL IMPORT ECONOMY SELECT   DHL DOMESTIC ECONOMY SELECT



DHL Express
                           Easy to use, cost-efficient and reliable.
Products and Services
                           Door-to-door, international day-definite delivery of single, multi-piece
− Same Day Products
                           or palletized shipments with a transit time depending on destination.
− Time Definite Products



− Time Definite
  Import Products

− Day Definite Products
                           • Up to 2,500 kg

− Domestic Products
                           • Convenient door-to-door service
                           • Certain delivery time quoted
− Other Products and         between 3–6 days
  Optional Services
                           • Economical price, perfect for non -time
                             sensitive or heavier shipments
                           • Online, real-time tracking
                           • Proof of delivery
                           DHL ECONOMY SELECT
DHL Express                DHL ECONOMY SELECT               DHL IMPORT ECONOMY SELECT         DHL DOMESTIC ECONOMY SELECT



DHL Express
                           Single supplier simplicity.
Products and Services
                           We have designed a door-to-door premium economy service for your single
− Same Day Products
                           or multi-piece shipments and pallets to selected international destinations
                           with a transit time of no less than 3 days.
− Time Definite Products



− Time Definite            DHL provides peace of mind thanks to shipment visibility, proof of delivery and
  Import Products          decades of customs experience. With DHL Express, everything is possible.
− Day Definite Products    With DHL ECONOMY SELECT, we offer you a reliable service with attractive
                           transit times and affordable prices for your business needs.
− Domestic Products        • Convenient shipment preparation and labelling with automation software
                           • Pre-scheduled collections can be arranged based on your shipping requirements.
− Other Products and       • Standard and tailored-rate insurance available
  Optional Services
                           • On-line tracking and shipment visibility
                           • Choose your preferred terms of trade. You can decide who
                              will pay the transport, duties and taxes for your shipments.
                           • Experienced Customer Service Advisors available 24 hours
                              a day, 7 days a week at CS Hotline 1-xxxx-xxxx.
                           DHL IMPORT ECONOMY SELECTS
DHL Express                DHL ECONOMY SELECT                     DHL IMPORT ECONOMY SELECT   DHL DOMESTIC ECONOMY SELECT



DHL Express
                           Easy to use, cost-efficient and reliable.
Products and Services
                           Door-to-door, international inbound delivery of single, multi-piece or
− Same Day Products
                           palletized shipments with a transit time specified in a certain number
                           of days, paid by the receiver or a third party.
− Time Definite Products



− Time Definite
  Import Products

− Day Definite Products
                           • Up to 2,500 kg

− Domestic Products
                           • Convenient door-to-door service
                           • Simple, up-front pricing
− Other Products and
  Optional Services
                           • Certain delivery time quoted
                             between 3–6 days
                           • Economical price, perfect for less
                             urgent import shipments
                           • A single invoice in your home currency
                           • Online, real-time tracking
                           DHL IMPORT ECONOMY SELECT
DHL Express                DHL ECONOMY SELECT                   DHL IMPORT ECONOMY SELECT            DHL DOMESTIC ECONOMY SELECT



DHL Express
                           The principle of one.
Products and Services
                           Our service involves the collection of your inbound single or multi-piece
− Same Day Products        shipments and pallets from key business locations around the world.
− Time Definite Products
                           DHL IMPORT ECONOMY SELECT gives you the power and flexibility to
                           effectively manage all your imports. It gives you full control over transportation
− Time Definite
  Import Products
                           decisions and related costs. There’s no need for you to find different modes of
                           transportation or deal with different customs brokers or forwarding agents to
− Day Definite Products    manage your imports.
                           • One account number gives you global reach and simplifies budgeting and cost control.
− Domestic Products
                           • More in-house customs expertise than anyone else in the industry means one contact
                             for all your export and import needs.
− Other Products and       • One rate table with up-front pricing means no hidden costs or surprises.
  Optional Services
                           • One invoice in your home currency helps avoid currency fluctuation and
                             makes it easier to allocate costs to a customer or department.
                           • Rely on total visibility of your shipments – no matter where they originate
                             or arrive. Access tracking and delivery details from virtually anywhere –
                             via the Internet, e-mail, WAP, SMS or phone.
                           DHL DOMESTIC ECONOMY SELECT
DHL Express                DHL ECONOMY SELECT                  DHL IMPORT ECONOMY SELECT   DHL DOMESTIC ECONOMY SELECT



DHL Express
                           Easy to use, cost-efficient and reliable.
Products and Services
                           Door-to-door, domestic day-definite delivery of single, multi-piece
− Same Day Products
                           or palletized shipments with a transit time measured in days.
− Time Definite Products



− Time Definite
  Import Products

− Day Definite Products
                           • Up to 2,500 kg

− Domestic Products
                           • Convenient door-to-door service
                           • Certain delivery time quoted between 2–3 days
− Other Products and
  Optional Services
                           • Economical price, perfect for less urgent
                             domestic shipments
                           • Online, real-time tracking
                           • Proof of delivery
                           DOMESTIC PRODUCTS
DHL Express                DHL DOMESTIC EXPRESS 9:00   DHL DOMESTIC EXPRESS 10:30   DHL DOMESTIC EXPRESS 12:00   DHL DOMESTIC EXPRESS 18.00



DHL Express
                           When you need a fast door-to-door delivery by a certain
Products and Services
                           time on the next possible business day – choose from four
− Same Day Products
                           time definite domestic options:
− Time Definite Products
                           DHL DOMESTIC EXPRESS 9:00
                           Express door-to-door domestic delivery of document and parcels to major
− Time Definite            business centers by pre 9:00 hrs on the next possible business day.
  Import Products

− Day Definite Products
                           DHL DOMESTIC EXPRESS 10:30
− Domestic Products        Express door-to-door domestic delivery of document and parcels to major
                           business centers by pre 10:30 hrs on the next possible business day.
− Other Products and
  Optional Services
                           DHL DOMESTIC EXPRESS 12:00
                           Express door-to-door domestic delivery of document and parcels to major
                           business centers by pre 12:00 hrs on the next possible business day.


                           DHL DOMESTIC EXPRESS 18:00
                           Express door-to-door domestic delivery of document and parcels shipments
                           by pre 18:00 hrs on the next possible business day.
                           DHL DOMESTIC EXPRESS 9:00
DHL Express                DHL DOMESTIC EXPRESS 9:00       DHL DOMESTIC EXPRESS 10:30   DHL DOMESTIC EXPRESS 12:00   DHL DOMESTIC EXPRESS 18.00



DHL Express
                           More speed for your business.
Products and Services
                           Express door-to-door domestic delivery of documents, parcels
− Same Day Products
                           and pallets by 9:00 hrs on the next possible business day.
− Time Definite Products



− Time Definite
  Import Products

− Day Definite Products
                           • Easy to understand rates

− Domestic Products
                           • Priority shipment handling
                           • Up to 250 kg per shipment
− Other Products and
  Optional Services
                           • Proactive notification of delivery
                           • Convenience of using one provider
                             for all your shipments
                           • Money-back guarantee*


                           * DHL’s Terms and Conditions apply
                           DHL DOMESTIC EXPRESS 9:00
DHL Express                DHL DOMESTIC EXPRESS 9:00   DHL DOMESTIC EXPRESS 10:30   DHL DOMESTIC EXPRESS 12:00   DHL DOMESTIC EXPRESS 18.00



DHL Express
                           The first choice for doing business within national borders.
Products and Services
                           For your time-critical domestic shipments, DHL Express offers a pre 9:00 hrs
− Same Day Products
                           delivery option to key national business centers. Whether you need to send a
                           parcel to Tuzla or a document to Banja Luka we know how to get it there by
− Time Definite Products
                           9:00 hrs.
− Time Definite
  Import Products
                           • DHL DOMESTIC EXPRESS 9:00 comes with a standard proactive delivery notification.
− Day Definite Products    • Rely on DHL for the best geographic coverage in the industry
                           • Shipment preparation couldn’t be easier – just try our online or desktop shipping tools
− Domestic Products          to simplify and speed up the shipping process.
                           • Late pickups are also available to give you maximum time to prepare the shipment.
− Other Products and       • Saturday delivery, packaging, insurance and other optional services are available
  Optional Services
                             with DHL DOMESTIC EXPRESS 9:00.
                           • For tracking your shipment choose either the intranet, e-mail, SMS
                             or telephone, giving you peace of mind and a quick answer for your
                             customers or colleagues.
                           DHL DOMESTIC EXPRESS 10:30
DHL Express                DHL DOMESTIC EXPRESS 9:00       DHL DOMESTIC EXPRESS 10:30   DHL DOMESTIC EXPRESS 12:00   DHL DOMESTIC EXPRESS 18.00



DHL Express
                           Reliability at any speed.
Products and Services
                           Express door-to-door domestic delivery of documents, parcels and pallets
− Same Day Products
                           by 10:30 hrs on the next possible business day, when a delivery by 9:00 hrs
                           is not possible.
− Time Definite Products



− Time Definite
  Import Products

− Day Definite Products
                           • Priority shipment handling

− Domestic Products
                           • Up to 250 kg in weight
                           • Proactive notification of delivery
− Other Products and
  Optional Services
                           • Convenience of using your international
                             Express provider for your domestic shipments
                           • Standard rate tables
                           • Money-back guarantee*


                           * DHL’s Terms and Conditions apply
                           DHL DOMESTIC EXPRESS 10:30
DHL Express                DHL DOMESTIC EXPRESS 9:00   DHL DOMESTIC EXPRESS 10:30   DHL DOMESTIC EXPRESS 12:00   DHL DOMESTIC EXPRESS 18.00



DHL Express
                           Another way to extend the working day.
Products and Services
                           With the best geographic coverage in the business, DHL Express can help
− Same Day Products
                           your business break into new markets, giving you the ability to meet demand
                           quickly. Whether you need to send a parcel to Mostar or a document to
− Time Definite Products
                           Zenica we’ll get it there.
− Time Definite
  Import Products
                           • Ideal for your time-critical domestic shipments – DHL serves business
− Day Definite Products      centers by 10:30 hrs when a delivery by 9:00 hrs is not possible.
                           • Proactive delivery notification as standard
− Domestic Products        • Online or desktop shipping tools to simplify and speed up the shipping
                             preparation process
− Other Products and       • Late pickups are also available, so you have maximum time to prepare
  Optional Services          your shipment.
                           • Saturday delivery, packaging, insurance and other service options
                             are available with
                             DHL DOMESTIC EXPRESS 10:30.
                           • For tracking your shipment choose either the intranet, e-mail, SMS
                             or telephone, giving you peace of mind and a quick answer for your
                             customers or colleagues.
                           DHL DOMESTIC EXPRESS 12:00
DHL Express                DHL DOMESTIC EXPRESS 9:00       DHL DOMESTIC EXPRESS 10:30   DHL DOMESTIC EXPRESS 12:00   DHL DOMESTIC EXPRESS 18.00



DHL Express
                           A choice of speed to match your business.
Products and Services
                           Express door-to-door domestic delivery of documents, parcels and
− Same Day Products
                           pallets by 12:00 hrs on the next possible business day.
− Time Definite Products



− Time Definite
  Import Products

− Day Definite Products
                           • Priority shipment handling

− Domestic Products
                           • Shipments up to 250 kg
                           • The convenience of using your
− Other Products and         familiar Express provider
  Optional Services
                           • Simple, up-front pricing
                           • Money-back guarantee*


                           * DHL’s Terms and Conditions apply
                           DHL DOMESTIC EXPRESS 12:00
DHL Express                DHL DOMESTIC EXPRESS 9:00   DHL DOMESTIC EXPRESS 10:30   DHL DOMESTIC EXPRESS 12:00   DHL DOMESTIC EXPRESS 18.00



DHL Express
                           An easy answer to the fast pace of business.
Products and Services
                           A pre 12:00 noon delivery assures your customer that they will receive
− Same Day Products
                           your shipment in time for that important meeting in the afternoon.
− Time Definite Products
                           • Ideal for your time-critical domestic shipments – DHL Express serves
                             more business centers by 12:00 noon than any other Express provider.
− Time Definite
  Import Products          • Pre-scheduled collections can be arranged for high volume shipping requirements.
− Day Definite Products
                           • Late pickups are also available to extend the working day shipment.
                           • Saturday delivery, packaging, insurance and other optional services are available
− Domestic Products
                             with DHL DOMESTIC EXPRESS 12:00.
                           • For tracking your shipment choose either the intranet, e-mail, SMS or telephone,
                             giving you peace of mind and a quick answer for your customers or colleagues.
− Other Products and
  Optional Services
                           DHL DOMESTIC EXPRESS 18:00
DHL Express                DHL DOMESTIC EXPRESS 9:00   DHL DOMESTIC EXPRESS 10:30   DHL DOMESTIC EXPRESS 12:00   DHL DOMESTIC EXPRESS 18.00



DHL Express
                           Bring more speed to every day.
Products and Services
                           Express door-to-door pickup and domestic delivery of documents, parcels
− Same Day Products
                           and pallets by 18:00 hrs on the next business day to all national destinations.
− Time Definite Products



− Time Definite
  Import Products

− Day Definite Products
                           • Standard shipment handling

− Domestic Products
                           • Shipments up to 250 kg
                           • Affordable prices
− Other Products and
  Optional Services
                           • Widest geographic coverage
                           • Optional services available on request
                           DHL DOMESTIC EXPRESS 18:00
DHL Express                DHL DOMESTIC EXPRESS 9:00   DHL DOMESTIC EXPRESS 10:30   DHL DOMESTIC EXPRESS 12:00   DHL DOMESTIC EXPRESS 18.00



DHL Express
                           The easy choice for doing business tomorrow.
Products and Services
                           Most shipments are time-sensitive and DHL Express understands what’s
− Same Day Products
                           at stake when the clock is ticking. Our popular pre 18:00 hrs service offers
                           reliable and affordable door-to-door delivery of your business documents
− Time Definite Products
                           and parcels to any national destination.
− Time Definite
  Import Products
                           • An easy booking process with a Customer Service Advisor
− Day Definite Products    • Easy to understand rate tables and preparation guides
                           • Late pickups are also available, so you have maximum time to prepare
− Domestic Products          your shipment.
                           • Shipment preparation simplified with our online or desktop shipping tools
− Other Products and       • Packaging, Saturday delivery, insurance and other optional services are
  Optional Services
                             available with DHL DOMESTIC EXPRESS 18:00.
                           • For tracking your shipment choose either the intranet, e-mail, SMS
                             or telephone, giving you peace of mind and a quick answer for your
                             customers or colleagues.
                           OTHER PRODUCTS AND OPTIONAL SERVICES
DHL Express                DHL GLOBALMAIL BUSINESS             DHL @HOME                               OPTIONAL SERVICES



DHL Express
                           For occasions when the business need is not standard, DHL
Products and Services
                           Express has a number of specialized Products and Services:
− Same Day Products


− Time Definite Products   DHL GLOBALMAIL BUSINESS
                           International mail collection and delivery service structured to give you
− Time Definite            total convenience for handling business correspondence.
  Import Products

− Day Definite Products



− Domestic Products

                           OPTIONAL SERVICES
− Other Products and       DHL’s products are complimented by a range of optional customer
  Optional Services
                           services that provide the flexibility to address your specific need.
                           DHL GLOBALMAIL BUSINESS
DHL Express                DHL GLOBALMAIL BUSINESS          DHL @HOME         OPTIONAL SERVICES



DHL Express
                           Your most convenient way to send international mail.
Products and Services
                           Scheduled collection of your international mail by DHL Express for
− Same Day Products
                           processing by Deutsche Post Global Mail’s specialized mail houses
                           and dispatching into postal networks around the world.
− Time Definite Products



− Time Definite
  Import Products

− Day Definite Products
                           • One pickup for your express shipments
                             and mail
− Domestic Products
                           • Automated sorting, weighing and franking
− Other Products and       • Improve mailroom efficiency
  Optional Services
                           • Simple and convenient
                           • From 1 kg to 250 kg
                           DHL GLOBALMAIL BUSINESS
DHL Express                DHL GLOBALMAIL BUSINESS             DHL @HOME                              OPTIONAL SERVICES



DHL Express
                           No franking. No sorting. No hassles.
Products and Services
                           Let DHL pickup your unsorted international mail, together with
− Same Day Products
                           your other Express shipments.
− Time Definite Products
                           • Ideal for all types of mail from important invoices, reminders and
                             account statements to bulk mail such as mail-shots, catalogues,
− Time Definite
  Import Products            annual reports and product information
                           • Priority mail option to ensure your urgent mail is processed first at
− Day Definite Products
                             hubs and mail houses.
                           • Available for paper-based, non-dutiable items such as envelopes,
− Domestic Products
                             flat packs and tubes
                           • An efficient, cost-effective international mail solution
− Other Products and
  Optional Services        • Weighing and franking of individual pieces of mail and sorting by
                             format and destination at state-of-the-art facilities around the world
                           • Free collection together with your DHL Express shipments
                           • A simple tariff structure paid with a DHL Express account number
                           • Competitive pricing. Volumes from 1 kg to 250 kg per shipment
                           • Complete your air waybill and place your mixed mail in the flyer
                           OPTIONAL SERVICES
DHL Express                DHL GLOBALMAIL BUSINESS           DHL @HOME          OPTIONAL SERVICES



DHL Express
                           A growing range of Optional Services
Products and Services
                           Whatever your needs are, we can offer a wide portfolio of Optional Services
− Same Day Products        to support the transportation process. Just tell us what you need, and we will
                           make the task easy.
− Time Definite Products



− Time Definite
  Import Products

− Day Definite Products
                           • Insurance

− Domestic Products
                           • Packaging options
                           • Information Services
− Other Products and
  Optional Services
                           • Payment/Billing Services
                           • Non-standard pickup and delivery
                           • Customs Services
                           • Remote Area Service
                           • Shipment Preparation Services
                           • Storage
                           • etc
                           OPTIONAL SERVICES
DHL Express                DHL GLOBALMAIL BUSINESS              DHL @HOME                           OPTIONAL SERVICES



DHL Express
                           • Insurance:
Products and Services         Additional financial protection based on the value of the shipment.

− Same Day Products        • Packaging:
                              From free-of-charge standard flyers and boxes to premium quality
− Time Definite Products
                              cartons and temperature- controlled packaging solutions.
                           • Information Services:
− Time Definite               Online shipment tracking, proactive delivery notification, advanced
  Import Products             tracking and reporting tools and Trade Automation Service – the industry’s
− Day Definite Products
                              most comprehensive trade and customs information tool.
                           • Payment/Billing Services:
− Domestic Products           Flexible options for billing of transport charges, duties and taxes
                              amongst different parties.
− Other Products and       • Non-standard pickup and delivery:
  Optional Services
                              Saturday pickup and deliveries, remote area deliveries, or special
                              vehicles for heavy and bulky shipments.
                           • Customs Services:
                              An extensive range of supplementary import and export
                              clearance and handling services.
THANK YOU FOR YOUR ATTENTION

				
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