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LIBPC67: Library Kiosks and USB flash memory
Category: Computers - Kiosks, File management | Updated: 9/24/2008 9:57:53 AM | Read: 62 (Last: 9/24/2008 9:58:06 AM)

Description
All Library kiosks as of 2/15/07 are now enabled to work with USB flash drives as an option for patrons to store data. Previously some legacy security settings had disabled the D drive, which is used by most USB flash drives on the kiosks where the CDROM drives are physically unplugged on some older kiosk computers. This security policy is now removed. Most USB devices will show up as the D, E, or F drive automatically.

Resolution

http://staff.lib.pdx.edu/systems/support/kb/kb.asp?a=show&ID=67

9/24/2008

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Steps to using a USB flash drive (aka flash memory) in a library kiosk computer: 1. Lift the front cover and find the USB ports at a slight angle. Insert the USB flash drive into a USB port on the front of the kiosk. 2. From the desktop, double-click on My Computer to open the Windows Explorer file manager. Watch for the notification that new hardware has been found to appear in the tray near the clock. It can take up to a minute or more for some models to be discovered and installed before the drive letter appears. Please be patient. 3. Eventually most flash drives will appear as a drive letter under My Computer. Saved files for most Library websites will default to saving in the My Documents folder or on the Desktop. You can then use drag and drop or copy and paste to get the files onto your flash drive. Make sure you delete sensitive files containing personal information, or better yet just log the kiosk off and it will reset the user profile by clearing away all changes.

Troubleshooting: - If there is no activity, wiggle the flash drive as it could be loose, or try another USB port on the front. Watch for indicator lights on your flash drive if they exist. If after a minute or two it fails to appear as a drive letter under My Computer, try one of the USB ports on the back of the computer, but do not unplug any mice or keyboards. - Older model kiosk computers (Dell Optiplex GX240's) are slower to find USB devices and only support USB 1.0 transfer speeds. An alert will appear indicating that you are using a USB 2.0 device. Just click past the message. - Wireless kiosks on the first and second floor may take longer to discover flash drives since they may need to connect with the network to locate a suitable driver for the flash drive to run. - Look for the model of the computer around the ring of the power button on the front of the computer. If you are not having any luck with a GX240 or GX260, try locating a GX270 or newer model of hardware that may be more compatible with your flash drive. - If the front USB hub ports still do not work, you may try using an open USB port on the back of the computer. Please do not remove or move any of the cables that are currently installed.

http://staff.lib.pdx.edu/systems/support/kb/kb.asp?a=show&ID=67

9/24/2008

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- Some devices will appear as multiple drive letters, while others may display one drive letter that works fine but also a failed device. Some USB devices with flash memory storage are multipurose and while the memory appears and works just fine, the other components may not work properly without updated or installed drivers. Often you can just use the memory as needed and ignore the errors for the other devices. - Consider alternative methods of storage such as https://myfiles.pdx.edu, sending your files as attachments through allowed email system (https://webmail.pdx.edu), or send your files to an online storage service that is reachable from the Library kiosks.

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9/23/2008 PDF Handout

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http://staff.lib.pdx.edu/systems/support/kb/kb.asp?a=show&ID=67

9/24/2008


				
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