Management of Supermarket by cgb19383

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									                                                                                                                                                                                                                                                                          This is what alumni said about their experience:
                                                                                                                                                                                                                                                                       “Wonderful! Absolutely wonderful!”
                                                                                                                                                                                                                                                                                                                           Ralph Jody Pistore, Owner
                                                                                                                                                                                                                                                                                                                      Jody’s IGA, West Virginia, U.S.A.

                                                                                                                                                                                                                                                                       “I think anyone who is involved in retail needs to take this class.”
                                                                                                                                                                                                                                                                                                                        Chad Bratcher, Store Manager
                                                                                                                                                                                                                                                                                                                          Houchens, Kentucky, U.S.A.

                                                                                                                                                                                                                                                                       “A very well-run course. Great group of people. Great group of




                                                                                     REGISTER - Online: www.igainstitute.com  E-mail: igainstitute@igainc.com  Call: 773-695-2611 or 800-321-5442  Fax: 773-693-9178
                                                                                                                                                                                                                                                                       organizers.”
                                                                                                                                                                                                                                                                                                                        Mark Biden, Business Manager

                                                                                                                                                                                                                           INTERNATIONAL                                                                                           Metcash, Australia

                                                                                                                                                                                                                                                                       “I was blown away. I have so much to take with me, not only to

                                                                                                                                                                                                                            SUPERMARKET                                my store, but to my everyday life. I really believe now that the sky
                                                                                                                                                                                                                                                                       is the limit.”
                                                                                                                                                                                                                                                                                                               Sherry Lightbourne, Produce Supervisor

                                                                                                                                                                                                                            MANAGEMENT                                                                          Graceway IGA, Turks and Caicos, BWI

                                                                                                                                                                                                                                                                       “I really enjoyed the class. Very informative. Good content. I will

                                                                                                                                                                                                                               CLASS                                   definitely take the knowledge back with me and share it with my
                                                                                                                                                                                                                                                                       management team and employees.”
                                                                                                                                                                                                                                                                                                                             Bobby Frisbee, Manager
                                                                                                                                                                                                                                                                                                          Frisbee’s Supermarket, North Carolina, U.S.A.

                                                                                                                                                                                                                          September 26 - October 1, 2010
                                                                                                                                                                                                                                Atlanta, Georgia                         INTERNATIONAL
                                                                                                                                                                                                                                                                         SUPERMARKET
                                                                                                                                                                                                                                                                         MANAGEMENT
                                                                                                                                                                                                                              DEVELOPMENT BEYOND                         CLASS
                                                                                                                                                                                                                                 THE CLASSROOM
                                                                                                                                                                                                                                   A 5-day classroom experience          Sept. 26 - Oct. 1, 2010
                                                                                                                                                                                                                                 Tailored to supermarket retailers       Atlanta, Georgia
                                                                                                                                                                                                                              14 faculty members, 65+ online courses
                                                                                                                                                                                                                                                                         WHO SHOULD ATTEND
                                                                                                                                                                                                                                  Interactive sessions, store tours      Supermarket owners, regional directors, managers and supervisors
                                                                                                                                                                                                                                Network with worldwide students
                                                                                                                                                                                                                                                                         DESCRIPTION
                                                                                                                                                                                                                                                                         This hands-on immersion program focuses on the independent retail-
                                                                                                                                                                                                                                    Receive a FREE “netbook”             er and includes a five-day class. 14 faculty members teach partici-
                                                                                                                                                                                                                                     computer for every two              pants effective management skills to improve operations, financials,
                                                    September 26 - October 1, 2010




                                                                                                                                                                                                                                                                         people performance and leadership.
                                                                                                                                                                                                                                          registrations!
                                    INTERNATIONAL
8745 West Higgins Road, Suite 350




                                                                                                                                                                                                                                                                         In a classroom setting and through group discussions, students learn
                                                                                                                                                                                                                                                                         as much from each other as from the faculty. The class brings to-
                                    SUPERMARKET
                                    MANAGEMENT
     Chicago, Illinois 60631




                                                                                                                                                                                                                                                                         gether retailers from all over the world, providing a unique setting for
                                                                                                                                                                                                                                                                         sharing ideas, experiences and knowledge.
             U.S.A.




                                                                                                                                                                                                                                                                         HOW TO REGISTER                            FREE COMPUTER!
                                                    Atlanta, Georgia




                                                                                                                                                                                                                                                                         Online: www.igainstitute.com          For every two registrations, your
                                                                                                                                                                                                                                        Simultaneously                   E-mail: igainstitute@igainc.com       company will receive a netbook
                                                                                                                                                                                                                                        translated into
                                    CLASS




                                                                                                                                                                                                                                                                         Call: 773-695-2611 or 800-321-5442    computer. U.S. companies
                                                                                                                                                                                                                                          Spanish and                    Fax: 773-693-9178                     will receive theirs at their
                                                                                                                                                                                                                                                                         Mail: IGA Coca-Cola Institute         store; international
                                                                                                                                                                                                                                           Portuguese                    8745 West Higgins Road, Suite 350     companies will
                                                                                                                                                                                                                                                                         Chicago, Illinois 60631               receive theirs at
                                                                                                                                                                                                                                                                         U.S.A.                                the class.
                    The Institute has served over 2,100 stores                     SESSIONS (simultaneously translated into Spanish and Portuguese)                                INTERNATIONAL SUPERMARKET MANAGEMENT CLASS
                    and 15,000+ students worldwide.                                Developing a High                               Retail Shrink Management
                                                                                                                                                                                            September 26 - October 1, 2010 • Atlanta, Georgia
                                                                                                                                                                                                           REGISTRATION FORM
     Develop your culture of learning
                                                                                                                                                                                                                                              (Please print)
                                                                                   Performance Culture                             Identify the potential sources of shrinkage
                                                                                   Success in business calls for continual         and learn how they impact your profitabil-
                                                                                                                                                                                 Name
                                                                                   growth and people development. Learn            ity. Understand why some people steal.
For You                                                                            how to implement a learning plan that           Analyze how your store’s processes affect     Job Title
Classroom sessions, group discussions, self-assessment, online courses             reliably delivers the necessary skills and      shrink and what you can do about it. Find     Company
and networking                                                                     knowledge for excellence performance.           out about technologies and techniques         Mailing Address
                                                                                                                                   to combat employee theft, shoplifting,
                                                                                                                                                                                 City                                                     State/Province
For Your Store Team                                                                Leadership and Self-Assessment                  burglaries and robberies.
                                                                                                                                                                                 Zip Code                                      Country
People Development Program, online training and “tips and tricks”                  Learn the leader’s role and the charac-
                                                                                   teristics that define a great leader. Discuss   Bakery and Deli Department                    E-mail
to enhance training
                                                                                   personality types and take a self-assess-       Learn how an outstanding bakery and           Phone                                                    Fax
                                                                                   ment to better understand yourself and          deli department can set your store apart      Language o English o Spanish o Portuguese o Sign Language o Captioning o Braille
                                                                                   how you interact with others.                   from its competitors, as well as what roles
                                                                                                                                   your store managers must play. In this        Polo Shirt Size o S o M o L o XL o XXL o XXXL
                                                                                                                                   presentation, you will also learn how to      *IMPORTANT: A digital picture of yourself is required for the class directory;
                                                                                   Team Building
                                                                                                                                   build deli profitability and discuss cur-     please send it electronically to igainstitute@igainc.com.
CLASS PROGRAMS                                                                     To promote cross-learning and experience
                                                                                   exchange, students participate in group         rent trends.

Certificate of Completion                                                          dynamics that explore teamwork, best                                                          REGISTRATION
                                                                                   practices and leadership skills.                Meat Department
Students who attend the class will receive a Certificate of Completion.                                                            Discover the secret of a first-class meat     Registration covers tuition, class materials, activities, lunch and snacks;
                                                                                   Category Management                             department. Learn about meat trends,          REGISTRATION FEE DOES NOT INCLUDE HOTEL COSTS.
Diploma Program                                                                    Review the lessons of the past, study key       management, marketing and how beef            Early Bird Registration                           Regular Registration
Students who attend the class and complete 10 or more online                       trends and discover the next generation         and poultry can make your store a desti-
                                                                                                                                                                                 (until Sept. 10th)                                (after Sept. 10th)
courses will receive a Diploma. This blend of classroom and online                 of category management. Apply this to           nation.
                                                                                                                                                                                 o IGA Member - $1,900 ($300 savings)              o IGA Member - $2,200
training ensures further individual development with the opportunity               build sales and profits in your store.
                                                                                                                                                                                                                                   o Non-IGA Member - $2,700
                                                                                                                                   Produce Department                            o Non-IGA Member - $2,300 ($400 savings)
to master different disciplines.                                                                                                   The produce department can become             Free “netbook” computer for every two registrations from your company!
                                                                                   Importance of New Products
                                                                                                                                   a major driver of your store’s sales and
                                                                                   and Trends
FACULTY                                                                            New items are a double-edged sword for
                                                                                                                                   image. Customers often choose one store
                                                                                                                                   over another based on the quality of the
                                                                                                                                                                                 PAYMENT
Our faculty are skilled educators, industry leaders, award-winning                 independents. Look at new products from         produce department. Find out how to           o CREDIT CARD: Please charge my o VISA o MasterCard o AMEX
                                                                                   the shopper’s perspective. Learn how a
authors and entrepreneurs. These consultants to top companies will                                                                 bring excitement to this department and         Card #                                   Exp. Date
                                                                                   new product affects its category, sales         increase your own sales and profit.
show practical ideas that you can use as soon as you are back in                   and profits. Study the unique issues faced
                                                                                                                                                                                   Cardholder Name (please print)
your store!                                                                        by independents when new products                                                               Cardholder Signature
                                                                                                                                   Pet Care Category
                                                                                   enter the market.
                                                                                                                                   Learn about the importance and size of
                                                                                                                                                                                 o CHECK: make check payable to the IGA Coca-Cola Institute for $
Bob Beckerman                Robert Graybill              Ryan Mathews
Owner                        Vice President               Founder & CEO                                                            this category, along with the spending          Mail the registration form with check to: IGA Coca-Cola Institute,
                                                                                   Positioning For Retail Success                  patterns of shoppers, consumer attitudes,       8745 West Higgins Road, Suite 350, Chicago, Illinois 60631, U.S.A.
B & D Resource               FMS, Inc.                    Black Monk Consulting    This topic addresses the following ques-        behaviors and channel trends. Explore         o BILL ME: you will receive an invoice at your address
                                                                                   tion: “How, in the eyes of my customers,        successful pet care aisle layouts.
Bob Buonomano                Brian Harris, Ph.D.          George Reisch            can I differentiate my store from better-
Owner & Butcher              Founder & Co-Chairman        Brewmaster
Bob’s Windham IGA            The Partnering Group         Anheuser-Busch, Inc.
                                                                                   capitalized or larger organizations?”           Supermarket Finance                           HOTEL
                                                                                                                                   Review key financial indicators for inde-     The Hampton Inn, 244 North Avenue, Atlanta, Georgia 30313
Steven Champeau              Joe Himmelheber                                       Effective Events and Advertising                pendent retailers.
                                                          Michael Sansolo                                                                                                        By completing this registration form, a room will be reserved in your name.
President & CEO              Director, Merchandising                               Take a look at events that bring ex-
                                                          Retail Food Industry                                                                                                   Upon arrival, you must present your credit card to pay for your hotel room.
Trans-Alarm                  Caito Foods Service, Inc.                             citement and fun back into the store.
                                                          Consultant

Richard J. George, Ph.D.     John Klein
                                                                                   Capture today’s customers with the most
                                                                                   effective advertising methods.                     ACTIVITIES                                 o Single room
                                                          Steve Sholtes                                                                                                          o Double room (sharing w/_____________________________________________)
Professor, Food Marketing    Manager, Org. Dvlpmnt.       Industry Affairs Man-                                                       Store Tour                                 o I don’t need a room
St. Joseph’s University      Nestlé Purina PetCare        ager
                                                                                   Merchandising Magic                                Visit local stores to experience and
                             Company                                               Learn a step-by-step approach to build-                                                       Date of Arrival ____________________Date of Departure____________________
                                                          Procter & Gamble Co.                                                        analyze their operations. Learn
Paulo Goelzer, Ph.D.                                                               ing your sales. Discover simple tactics that       about merchandising and exchange           Room Rate - $115 per night plus taxes (single or double); after Sept. 10, prices
President & CEO              Harold Lloyd                                          can positively impact your customers’              best practice ideas.                       are subject to change based on availability.
IGA Coca-Cola Institute      Harold Lloyd Presents                                 movement through the store and their
                                                                                   buying behavior.                                   Beer Training and Tasting
                                                                                                                                      Enjoy a masterful beer tasting and         CLASS PROGRAMS
GENERAL INFORMATION                                                                Selling to and Managing                            fine conversation.                         Please check one:
                                                                                   Multiple Generations                               Class Review                               o Certificate of Completion - classroom only
Location                                                                           Explore the differences between genera-            Group review of the class’s most           o Diploma - blend of classroom and online courses (no additional cost)
The Coca-Cola Company Headquarters, 1 Coca-Cola Plaza, Atlanta, Ga.                tions, their communication styles, atti-           important concepts and ideas, then
                                                                                   tudes, goals and experiences. Apply that           prepare your action plan.                  CANCELLATION POLICY
Class Materials                                                                    understanding to successfully servicing                                                       Cancellations and transfers are accepted if written notification is received by Aug. 26th. Cancella-
Students will receive a class binder with all the presentations, speakers’ bios,   your customers and managing your team.             Welcome and Registration                   tions received after Aug. 26th will be charged 50% of the total program fee. No-shows are liable for
a class directory, a People Development Program binder, an IGA Coca-                                                                  (Sunday at the Hampton Inn lobby)          the full tuition. Transfer requests received after Aug. 26th will be subject to a $200 transfer fee. Any
Cola Institute polo shirt and a class picture. Students will have access to the    Beer Category                                      Tour the World of Coca-Cola                late transfers followed by a cancellation will be charged 25% of the program fee. Transferees have
                                                                                   Learn how to emotionally embrace and                                                          one year from the date of their transfer request to attend a future class. After one year, tuition fees
Institute’s 65+ online courses.                                                                                                       (Sunday - optional)                        will be forfeited. Transferees will be required to pay fee increases, if applicable.
                                                                                   talk about beer history, ingredients, styles,
Meals                                                                              and beer/food pairings with your custom-           Networking Dinner
Complimentary hot breakfast will be available at the hotel. During class,          ers to establish great “point of difference”       Join classmates and special guests         IGA Institute does not discriminate in employment or participation in any of our programs with re-
                                                                                                                                      for good food and networking.              gard to age, color, national origin, race, religion, sex, sexual orientation, citizenship, veteran status,
students will be served lunch and two snacks—one in the morning and the            beer programs.
                                                                                                                                                                                 disability, marital status, political status, or any other basis prohibited by applicable federal, state, or
other in the afternoon.                                                                                                                                                          local laws.

								
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