Complaint Procedures Miller County School system follows the basic guidelines for filing a complaint as the Georgia Department of Education for: A. Grounds for a Complaint B. Federal Programs for Which Complaints Can Be Filed C. Filing a Complaint D. Investigation of the Complaint Grounds for a Complaint Any individual, organization or agency may file a complaint with the LEA (Local Education Agency, also referred to as Miller County Schools) if that individual believes that the LEA is not meeting the requirements of ESEA- Elementary and Educational Education Act of 1965 or the requirements put forth for LEAs by the Georgia Department of Education. Federal Programs for Which Complaints Can Be Filed Title I, Part A- Improving Academic Achievement Title I, Part C- Education of Migrant Children Title I, Part D- Prevention and Intervention Programs for Children Who Are Neglected, Delinquent, or At-Risk Title IIA- Improving Teacher Quality Title IID- Enhancing Education Through Technology Title III- English Language Acquisition, Language Development, and Academic Achievement Title VIB- Rural and Low Income Schools Included within Title IA are complaints in regard to services provided to Private Schools, Public School Choice and SES (Supplemental Educational Services). Filing a Complaint A complaint must be in writing and signed by the complainant. The complaint must include the following: A statement that the LEA, agency or consortium of agencies has violated a requirement of a Federal statute or regulation that applies to an applicable program; The date on which the violation occurred; The facts on which the statement is based and the specific requirement allegedly violated (include citation to the Federal status or regulation); A list of the names and telephone numbers of individuals who can provide additional information; Whether a complaint has been filed with any other government agency, and if so, which agency; Copies of all applicable documents supporting the complainant’s position; and The address of the complainant. The complaint must be addressed to: Robert Green- Title I Director Miller County Board of Education 96 Perry Street Colquitt, GA. 39837 Investigating a Complaint Within 48 hours of a written complaint, the Title I Director will contact the complainant for an appointment to review the complaint and obtain any addition information necessary to the complaint. Following the initial meeting with the complainant, the Title I Director will review the complaint with the Superintendent of Schools and recommend 1 or more of the following: Contact the complainant to review written documentation signed by the Director and Superintendent as to how the school system believes the complaint is unfounded with recommendation to contact the Georgia Department of Education to further pursue the complaint if desired. Meeting will be scheduled within 14 days of written of written complaint and/or complainant will be given documentation as to the system’s need for additional days. Attend a meeting with the Director and the Superintendent to review an action plan to resolve the complaint. All applicable parties will attend the meeting. The action plan will include the timeline and resources recommended to resolve the complaint. The action plan will include information as to how to contact the Georgia Department of Education if the complainant disagrees with the action plan. The action plan will be signed by the Superintendent, Title I Director, all applicable parties, and the complainant if in agreement. Inform the complainant that the complaint has been forwarded to the Georgia Department of Education or school system legal representative within 14 days of written complaint. The complainant will receive a certified letter signed by the Superintendent and Title I Director outlining how the school system intends to inform the complainant of guidance given by the Georgia Department of Education or system legal representative(s).