Docstoc

Implementation_Engineer_Vocera

Document Sample
Implementation_Engineer_Vocera Powered By Docstoc
					                       IMPLEMENTATION ENGINEER

                                          Vocera

       Openings in the Northeast and Central Regions of the USA


The mission of Vocera Communications, Inc. is to help our customers save time, save
steps, and save lives by providing instant voice communication solutions that enhance
staff efficiency and improve patient flow. The Vocera system delivers immediate
improvements in staff communication and allows clinical staff to focus on improving
patient satisfaction and patient safety.

The Vocera solution is comprised of an intelligent software application and hands-free,
wearable, voice controlled communication badges, smartphones, and other wireless
devices. The system transforms the way mobile workers communicate by enabling them to
reach others by simply saying the name, function, or group name of the people they want
to reach. Through system integration, Vocera also helps clinicians stay connected to
multiple alarm and alert systems in the patient environment. The Vocera solution helps
staff to instantly connect with the right individuals, at the right time, to address the
current situation.

Scope of Position

The Vocera Implementation Engineer is responsible for the technical planning, architecture,
implementation and installation of on-premise Vocera communications solutions. The
Implementation Engineer will architect a technical solution that will work successfully in the
customer’s environment. This position requires extensive travel within North America.

Responsibilities

      Plan, architect, implement and install Vocera communications solutions. The
       implementation process includes assessing the customer’s wireless environment,
       supporting business process workshops to collaborate on design of communications
       workflow, configuring the Vocera database, installing the Vocera system software,
       performing end-to-end system testing, integrating with external systems (such as
       PBXs and messaging middleware), and training the customers system’s administrator
       and help desk
      Troubleshoot customer environments, including researching wireless configuration
       and compatibility issues, and optimize the performance of the Vocera system
      Teach technical training courses for customers and implementation partners
      Develop and document best practices and deployment guidelines. Contribute to the
       Technical Support knowledge base. Develop technical training materials
      Collaborate with clinical leads to assist in the collection of workflow requirements and
       architect a database to meet clinical and technical requirements
      Transfer knowledge to Vocera customer’s technical staff to enable them to
       successfully maintain Vocera solutions
      Coordinate activities with the Vocera sales and services teams.
      Effectively communicate project status to team members and stakeholders in a
       timely, consistent, and clear manner
Education, Skills and Experience

      B.S. in Computer Science or related field
      Wired/Wireless Network Certification preferred (CWNA, CCNA, CCNA Wireless, etc.)
      Five, or more, years of relevant experience in a customer-facing technical services or
       support role, including a minimum of two years experience deploying wireless LANs
      Experience designing, deploying, tuning and troubleshooting wireless LANs, ideally
       supporting both voice and data
      Experience using wireless tools such as AirMagnet, AiroPeek and Cognio
      Proven troubleshooting skills in wireless and wired networking environments
      In depth experience installing, administering and troubleshooting Microsoft server-
       based environments, including experience with clusters and distributed systems
      Prefer experience implementing or supporting PBX installations
      Experience collecting, documenting and negotiating customer requirements
      Experience with structured implementation methodologies, with an emphasis on end-
       to-end testing of complex systems
      Experience teaching technical courses and presenting information to technical
       audiences.
      Enjoy working in a fast-paced vendor environment with high expectations and limited
       resources
      Self-starter and self-managing. Efficient, organized, and able to manage competing
       priorities
      Excellent interpersonal skills and able to communicate professionally with customers,
       partners and internal teams
      Excellent written and verbal communications skills
      Prefer experience deploying technology in Healthcare (ideal) or other services
       industries such as Hospitality, Retail or Education
      Extensive travel throughout North America, with the possibility of occasional
       international travel


Belief in Diversity

Vocera Communications is an Affirmative Action employer and is committed to workforce
diversity. Qualified applicants will receive consideration without regard to age, race,
color, religion, sex, sexual orientation or national origin.

Herb Deitz and Associates has been retained to help fill this position. Please send your
resume to Marcia@Stein-Consulting.com.         Requested Subject Line: Job Title,
Company, Your Name.