HTC Hero (PDF) by ghkgkyyt

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									HTC Hero
Support Manual
1
    Setting up Microsoft Exchange
    synchronization on the HTC Hero
    The HTC can be set up for a two way synchronization of email, contacts, and
    calendar PIM data with Microsoft Exchange 2003 SP2 or later.

    You will be prompted to configure email account settings during the initial setup
    wizard when powering on the device for the first time or following a hard reset:

                               Alternatively, once booted, launch the Mail application.
                               The following screen will be displayed:




    Should you have already configured a POP or IMAP account, then to add
    another account, select Menu --> More --> New account

    Select Microsoft Exchange ActiveSync, the following screen will be displayed:

                              Enter your full email address and password and tap
                              Next. The client will attempt o determine the correct
                              server settings to use automatically. If the client is not
                              able to determine the settings, you will be prompted to
                              enter the information manually. Alternatively if you
                              prefer you can just tap on the Manual Setup button,
                              the following screen will be displayed:
2
    Complete the fields with the appropriate information:

                                  •   Email address
                                  •   Server address - this is normally the same
                                      information used for webmail access
                                  •   Domain
                                  •   Username
                                  •   Password

                              If the server uses a secure connection (ie, if you usually
                              need to enter https at the beginning of the URL for
                              webmail access), then tick the option.

                              If you do not know the information to enter, contact your
                              IT department.

    Once all of the information has been entered, tap Next.
    The client will verify the information entered. If you are
    using a 'non root-trusted' certificate on the Exchange
    server you will be warned that the device cannot verify
    the identity of the certificate and be prompted to confirm
    that you wish to continue anyway. Provided that the client
    is able to connect to the server successfully, you will then
    be prompted to select which folders you wish to
    synchronize:



    Tap Next. The mailbox data will then be synchronized to
    the device:
3

    To edit the synchronization settings once the account has been configured, tap
    on the Settings icon in the All Programs view. Select Data Synchronization
    and then Exchange ActiveSync:




    Press the Menu button and select Settings:
4

    The following screen will be displayed:




    The following options are available:
5
    Email sub-folders can be synchronized by pressing the Menu button from within
    the Mail application and selecting the Folders option.
    Select the folder that you want to access, press the Refresh button to download
    the mail in that folder. Bear in mind, if you have selected the option to only
    download the last 7 days' worth of email, then that applies to all email folders so
    only messages that are newer than 7 days in this folder will be displayed.

    Following a successful connection to the Exchange server, the device will be
    listed within the Mobile Devices Options within Outlook Web Access (Exchange
    2007):
Using the HTC Hero
as a USB Modem
7
    Using the HTC Hero as a USB Modem
    It is possible to use the HTC Hero as a USB 3G modem with Windows XP and
    Vista.

    In order to use this functionality, the HTC Sync software must be installed onto
    the PC first. It can be downloaded here http://bluegrasscellular-htc-hero-
    microsoft-ourlink . Link can point to our website


    After the HTC Sync software is installed, click on the All Programs icon
    Then choose Settings --> Wireless Controls and scroll to the bottom to Mobile
    Network Sharing as shown below. The selection will be grey and unavailable
    until the USB cable is connected between the HERO and your computer.
    Connect the cable and enable Mobile Network Sharing. The first time you
    connect, the PC will detect HERO as new equipment and will automatically install
    the drivers. Once the install is complete, you are ready to go. Open a browser
    or email application and connect.



                             If there are problems:

                                 •   Make sure you have good signal strength with 1x
                                     or Ev (preferred) on the display.
                                 •   Double check to make sure the application is
                                     enabled.
                                 •   You can also go into Windows device manager and
                                     verify that the HERO was properly set up as "HTC
                                     Remote NDIS Network Adapter":
Adding Apps with
Android Market™
8

    Adding Applications with Android
    Market

    The HERO, already a feature rich device, can be further customized with
    numerous applications that can be downloaded from Google’s Android Market.
    Although some of these applications have some minimal purchase fees, the
    great majority of them are totally free, requiring only a Google account. The first
    time you open the Market application you will be given a chance to create a
    Google account or login if you already have one.


    To start the process, click on All Programs        Click on the Market icon and
    once you are logged in with Google, browse through applications, games, etc or
    do a search for a particular application.

    You can also preview Android Market on-line at :http://www.android.com/market/
A General
Understanding of
Email
9




        A General Understanding of Email
    A broad view of email to assist in configuring wireless devises to access personal
    and corporate email. This is a non-specific description of email basics. For
    specific instructions and troubleshooting, the user should consult the owner’s
    manual of the device being configured and the website or helpdesk of the email
    service or internet provider being accessed.




           Any issue beyond a quick setup can be directed to our support at:
                        Mission Critical Wireless 847-521-4081
10

     Terminology

     POP3 (Post Office Protocol 3) - POP3 pulls email off the server and stores it
     locally on the users computer or PDA. By default it erases it off the server once it
     has been downloaded. The user usually has the option of also leaving the
     message on the server.

     IMAP (Internet Message Access Protocol) - IMAP protocol is client/server model
     wherein email is stored on the server and viewed but not stored on the user’s
     computer or PDA. IMAP is the protocol used by web mail providers such as
     Yahoo Mail, and Gmail. It is preferred by web mail providers because it allows a
     user to check their mail from any device which has internet access and a web
     browser. This protocol is also preferred by sales forces and help desks which
     may have multiple people checking the same account through the day. It allows
     different people on different computers to keep tabs on the same account and
     respond to customer requests. With POP3, a message could be end up on one
     person’s desktop and sit there until that person got around to answering it. It is
     also preferred by those providing email to wireless devises because it allows a
     user to only download header information or limited portions of a message with
     the option of downloading the rest of the message or attachments. This saves
     time on a wireless connection and saves memory on handheld devises.

     SMTP (Simple Mail Transfer Protocol) - This is the protocol for the basic
     exchanging of email between servers. Whereas POP3 and IMAP are the
     preferred methods for receiving email (Outgoing Mail Server), SMTP is the usual
     method for sending email (Incoming Mail Server).



     Email Setup

     Basically, an email setup will have a minimum of 4 settings: User Name or Log
     In, Password, Incoming Mail Server, and Outgoing Mail Server. Some will
     require Port and SSL settings. Corporate email setups may also include domain
     names and security settings. Wireless devices will be using the same settings as
     a desktop PC. Most devises though, are preloaded with the major email provider
     settings and the process of starting services will be simply loading the user’s
     login and password. They also have the ability to automatically detect the
     required settings and configure themselves.

     If manual configuration is required, a user should be able to obtain the required
     settings for their provider. Information can usually be found on the provider’s
     webpage.
11

     On the following pages, are settings for many of the local and national email
     providers.


     Local Email Providers

     blue.net
     Incoming server: mail.blue.net
     Outgoing server: smtp.blue.net

     Logantele.com
     Incoming server: mail.logantele.com
     Outgoing server: smtp.logantele.com

     SCRTC.com
     Incoming server: mail.scrtc.com
     Outgoing server: smtp.scrtc.com

     BBTEL.com
     Incoming server: mail.bbtel.com
     Outgoing server: smtp.bbtel.com

     NCTC.com
     Incoming server: mail.nctc.com
     Outgoing server: smtp.nctc.com

     duo-county.com
     Incoming server: mail.duo-county.com
     Outgoing server: smtp.duo-county.com

     kvnet.org/
     Incoming server: pop3.kvnet.org
     Outgoing server: smtp.kvnet.org

     National Email Providers
     Adelphia
     Incoming server: mail.adelphia.net
     Outgoing server: mail.adephia.net
     Use port 995 for POP with SSL

     Airmail.net
     Incoming server: pop3.airmail.net
     Outgoing server: mail.airmail.net
     Default port for IMAP is 143 without SSL and 993 with SSL
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     AOL
     Type: IMAP
     Incoming server: imap.aol.com
     Outgoing server: smtp.aol.com
     Use ESMTP
     Incoming default port is 110 for POP without SSL and

     Apple .Mac
     Type: IMAP
     Incoming server: mail.mac.com
     Outgoing server: smtp.attwireless.net
     Outgoing default port for SMTP is 25 (with or without SSL)

     Apple .Mac
     Type: IMAP
     Incoming server: mail.mac.com
     Outgoing server: smtp.mac.com
     Use ESMTP
     Use port 995 for POP with SSL

     AT&T Global
     Incoming server: pop1.attglobal.net
     Outgoing server: smtp.attglobal.net
     Use ESMTP
     Default port for IMAP is 143 without SSL and 993 with SSL

     AT&T mMode
     Type: IMAP
     Incoming server: imap.attwireless.net
     Outgoing server: smtp.attwireless.net
     Use ESMTP
     Incoming default port is 110 for POP without SSL

     AT&T Worldnet
     Incoming server: ipostoffice.worldnet.att.net
     Use SSL
     Outgoing server: imailhost.worldnet.att.net
     Use SSL
     Use ESMTP
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     Bell South
     Incoming server: mail.bellsouth.net
     Outgoing server: mail.bellsouth.net
     Use ESMTP
     Outgoing default port for SMTP is 25 (with or without SSL)

     Cablevision
     Incoming server: mail.optonline.net
     Outgoing server: mail.optonline.net

     Charter
     Incoming server: pop.charter.net
     Outgoing server: smtp.charter.net
     Use ESMTP

     Comcast
     Incoming server: mail.comcast.net
     Outgoing server: smtp.comcast.net
     Use ESMTP

     CompuServe
     Type: IMAP
     Incoming server: imap.cs.com
     Outgoing server: smtp.cs.com
     Use ESMTP

     Concentric
     Incoming server: pop3.concentric.net
     Outgoing server: smtp.concentric.net

     Covad
     Incoming server: pop3.covad.net
     Outgoing server: smtp.covad.net
     Use ESMTP

     Earthlink
     Incoming server: pop.earthlink.net
     Outgoing server: smtpauth.earthlink.net
     Use ESMTP
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     Gmail
     Incoming server: pop.gmail.com
     Use SSL
     Outgoing server: smtp.gmail.com
     Use SSL
     Use ESMTP

     Hughes Direcway
     Incoming server: pop3.direcway.com
     Outgoing server: smtp.direcway.com

     Juno
     Incoming server: pop.juno.com
     Outgoing server: smtp.juno.com

     Lightfirst
     Incoming server: inmail.lightfirst.com
     Outgoing server: smtp.attwireless.net

     Mail.com
     Incoming server: pop1.mail.com
     Outgoing server: smtp1.mail.com
     Use ESMTP

     Mediacom
     Incoming server: mail.mchsi.com
     Outgoing server: mail.mchsi.com

     mMode
     Type: IMAP
     Incoming server: imap.attwireless.net
     Outgoing server: smtp.attwireless.net
     Use ESMTP
     Incoming default port is 110 for POP without SSL

     NetZero
     Incoming server: pop.netzero.com
     Outgoing server: smtp.netzero.com
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     RCN
     Incoming server: pop.rcn.com

     Outgoing server: smtp.rcn.com

     SBC
     Incoming server: pop.sbcglobal.yahoo.com
     Outgoing server: smtp.sbcglobal.yahoo.com
     Use ESMTP
     Default port for IMAP is 143 without SSL and 993 with SSL

     SBC/Ameritech
     Incoming server: pop.ameritech.yahoo.com
     Outgoing server: smtp.ameritech.yahoo.com

     SBC/Flash
     Incoming server: pop.flash.yahoo.com
     Outgoing server: smtp.flash.yaoo.com

     SBC/NVBell
     Incoming server: pop.nvbell.yahoo.com
     Outgoing server: smtp.nvbell.yahoo.com

     SBC/PacBell
     Incoming server: pop.pacbell.yahoo.com
     Outgoing server: smtp.pacbell.yahoo.com
     Use ESMTP

     SBC/Prodigy
     Incoming server: pop.sbcglobal.net
     Outgoing server: smtpauth.prodigy.net
     Use ESMTP

     SBC/Prodigy
     Incoming server: pop.prodigy.net
     Outgoing server: smtp.prodigy.net
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     SBC/SNet
     Incoming server: pop.snet.yahoo.com
     Outgoing server: smtp.snet.yahoo.com

     SBC/SWBell
     Incoming server: pop.swbell.yahoo.com
     Outgoing server: smtp.swbell.yahoo.com

     SBCGlobal
     Incoming server: pop.sbcglobal.yahoo.com
     Outgoing server: smtp.sbcglobal.yahoo.com



     Speakeasy
     Incoming server: mail.speakeasy.net
     Outgoing server: mail.speakeasy.net
     Use ESMTP

     Sprint PCS
     Incoming server: pop.sprintpcs.com
     Outgoing server: smtp.sprintpcs.com
     Use ESMTP

     Sympatico
     Incoming server: pop1.sympatico.ca
     Outgoing server: mail.1xbell.ca

     Sympatico MSN
     Incoming server: pophm.sympatico.ca
     Use SSL
     Outgoing server: mail.1xbell.ca

     Usa.net
     Incoming server: pop.netaddress.com
     Outgoing server: smtp.postoffice.net

     Verizon
     Incoming server: incoming.verizon.net
     Outgoing server: outgoing.verizon.net
     Use ESMTP
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     Verizon DSL
     Incoming server: incoming.verizon.net
     Outgoing server: outgoing.verizon.net
     Use ESMTP

     Yahoo!
     Incoming server: pop.mail.yahoo.com
     Outgoing server: smtp.mail.yahoo.com
     Use ESMTP

								
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