E-mail: firstname.lastname@example.org Phone: (xxx) xxx-xxxx
……………………………………………………………………………………………… Career Objective: To find a position in a cutting edge organization that will utilize either or all of my Software Development, Testing and Management knowledge and skills. Summary of Qualifications: 3+ years of experience in Software Quality Assurance, Information Technology and Testing. Implemented QA methodologies, practices, and processes in all kinds of environments including Client/Server, Web, IBM Mainframe, UNIX, LAN, WAN, n-Tier. Extensively experienced in Business Analysis, Quality Assurance and Business Acceptance Testing using capstone. Experienced in Automation Testing using WinRunner, Test Director and QTP. Performed Load, Stress, Performance and Volume Testing using LoadRunner and Rational Robot. Developed/maintained Test Plans, Test Cases, Black Box/White Box Testing, Defect Tracking and Reporting for both Manual and Automated Test environments. Strong aptitude in implementing Quality Assurance Standards and Testing Methodologies for Large Enterprise GUI and Web Applications using Use Case Documents, Functional Specifications and Business Requirements. Robustly experienced in developing and testing Web Applications with J2EE, Java, XML, Oracle 9i, DB2 Web Logic and Web Sphere. Good experience in Testing and QA practices in Web and Client/Server Applications using ASP, .Net and VB.NET Good working knowledge of Databases like Oracle, DB2, MS SQL Server with PL/SQL Experienced in database design and development and writing SQL, PL/SQL statements, stored procedures and triggers. Strong hands-on experience in Object-oriented analysis and design using UML. Technical Skill: Languages:
Bug Reporting: Configuration Management: Scripting: Web Languages:
Java, J2EE (Servlets, JSP, TagLibs, EJB, JNDI, JSF, JMS, Java Mail), AJAX, JDBC, RMI, C, C++, VB, SQL,UML WinRunner, LoadRunner, Quality Test Professional 8.2, Rational Robot 2002.05.20, Rational Suite Enterprise Test Director, Quality Center, PVCS Tracker and Clear Quest ClearCase, Visual Source Safe, SCCS C Shell, Korn Shell, Perl, VB Script, TSL HTML, XHTML, XML, XSLT, CGI, EJB, Java
Database: Web and Application Servers: Operating System: Network:
Script, .NET, JSP, Servlets, Applets, ASP, COM, DCOM, RMI, CORBA and MQ Series Oracle9i, DB2,SQL Server 2000, MS Access and MySQL IBM Web Sphere 5.x, BEA Web Logic 6.x/7.x/8.1, Apache Tomcat 5.x, JBoss 4 Windows 9X/NT/2K/XP/Vista, UNIX (HP/Sun Solaris), AS/400, LINUX, MS DOS TELNET, FTP, HTTP, TCP/IP
Professional Experience: Project: CWS (Credit Work Station) Client: Citibank, San Antonio, TX Date: July 2006 – March 2008 Role: Quality Assurance Analyst Description: CWS (Credit Work Station) is a Client-Server GUI application that is used by associates in call centers to capture card applications for different lines of businesses. CWS Client-Server system sends the Online Applications (OLA) and Online Decision Applications (OLD) to the CAPSTONE Client-Server decision system. If the application is OLA, customer will be informed by CWS that decision will be provided after three business days. If the application is OLD, the decision will be provided with in 60 seconds. CWS provides its service to different LOB (lines of Business). Technical Environment: PowerBuilder, WinRunner 7.6, LoadRunner 8.0, Test Director 7.8, Oracle9i, Windows NT. Responsibilities: Analyzed the Business, Functional Requirements and Streamlined the Testing Activities Developed Test Plans, Test Scenarios, and Detailed Test Cases based on the Use Case Documents, Business Requirements, and Functional Specifications. Examined application for testing, data validation, and workflow of customers. Created Virtual users scripts and test scenarios, executed and monitored that scenario and analyzed the test results using Load Runner. Performed tests for Functionality, Security, GUI, End to End, System, Configuration and Backend. Customized the scripts according to the requirements by inserting conditional statements and loops. Extensively used Database checkpoints, GUI Checkpoints using Win Runner. Analyzed the results, tracked the defects and generated reports using Test Director. Performed Regression test to ensure product integrity after modification and enhancements.
Worked with technical staff to validate test requirements, resolve design issues and software defects. Executed queries in test databases using SQL queries. Involved in creating UAT Test Plan and subset of Functional test cases for UAT test. Project: Customer Order Management Client: T-Mobile, Bellevue, Washington Date: Sept 05 – April 2006 Role: QA Tester Description: This is a call center and web application tool used to place an order for various products at different Service points with various options. The customer profiles will be maintained with customer account, service accounts and billing accounts for order processing and billing of the products. T-Mobile provides bundle packages for local, long distance and Broadband connection applications, which are interlinked with each other. The integration among the modules of application to process customer management, order processing and billing were done interactively using Client-Server GUI application and web application. Test Environment: Java, J2EE, C++, Web Sphere, Oracle, Amdocs, Test Director, Win Runner, Java, JSP, JDBC, SQL Server, Windows, MS Office. Responsibilities: Responsible for analysis of business requirements for creating test cases and scenarios Created various meaningful test cases which covers local and national plan coverage, converting from complex business logic which includes many rules and sub rules. Tested the accuracy of T-Mobile services in order processing and billing by creating and running both positive and negative test cases. Developed Test Plans and Test Cases for System, Integration and UAT testing. Maintained testing standards and was also involved in creating test scenarios. Actively participated in requirement gathering and Test Plan review meetings. Took part in the testing of different types of orders like Change of orders, order submission and cancellation of orders and service points with different statuses. Was involved in the regression testing after each modification and enhancements. Tracked the bugs and reported them using Test Director as the defect tracking tool and performed regression testing Reviewed and analyzed executed test results with business analysts for coverage analysis. Corresponded among QA Managers, Developers and Team Members
Education: Bachelor of Computer Science, University of Toronto, Toronto ON Canada.