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This document represents Nortel Networks - Nortel Hosted IVR Portal

VIEWS: 21 PAGES: 5

  • pg 1
									                                         HOSTED SOLUTIONS ORDER FORM                                              Date: _____________
                                             Hosted Interactive Voice Response (IVR)                    HSOF Project No.: ____________




CUSTOMER NAME & ADDRESS
Name                                                                            NORTEL USE ONLY:
Address                                                                         Customer Bill to Address: _______________________
                                                                                Commencement Date: ________________
City, State, Postal Code                                                        First Monthly Billing Period: ____________
Project Manager Name:                  Ph:                                      (e.g. Commencement Date of 1/26/08: Initial billing
                                                                                period of 1/26/08-2/25/08)
                                       E-mail:
                                                                                Minimum Monthly Payment (Hosted IVR) ________
NOC Manager Name:                      Ph:
                                       E-mail:

Customer P.O Number:
End Customer(s) / Project:

                                                         HOSTED ORDER SCOPE
                                             All grey shaded blocks must be filled in below.
ORDER TERM [Select one with an “X”]:                                            [ ] 12 Month [ ] 24 Month [ ] 36 Month [ ] 48 Month
Applies to all ordered Users on this Hosted Solutions Order Form.

REQUESTED HOSTED IVR TARGET IN-SERVICE DATE FOR INITIAL
ACTIVATED USERS [Month/Date/Year]:
Is Hosted IVR being purchased on a stand-alone basis or in                      [ ] Stand-alone Hosted IVR
conjunction with other Nortel Hosted Solutions (Hosted Contact                  [ ] Other Nortel Hosted Solutions concurrently purchased
Center, Hosted IP Telephony, etc.)?

Refer to the sub-exhibits to Exhibit A of the Agreement for all applicable Fees to be paid by Customer for the Hosted Solutions ordered on
this Hosted Solutions Order Form, which terms and conditions are incorporated by reference herein.


                                                 PART 1 – SET UP FEES FOR IVR SOLUTION




 ORDER CODE                           DESCRIPTION                                                                         Set-up Fee

N0164527                              Setup fee for Customer-Furnished IVR application (VXML 2.1 compliant)

N0164528                             Setup fee for Rapid Deployable Customized Speech Application (Basic)

N0164529                             Setup fee for Rapid Deployable Customized Speech Application (Mid-
                                     Complex)
N0164530                             Setup fee for Rapid Deployable Customized Speech Application
                                     (Complex)
N0164531                             Supplemental Setup Fee for Non-English IVR Speech Applications
                                     Specify language(s) name (or voice name for TTS)

N0176418                             Setup Fee for DTMF Packaged Application

TOTAL SET UP FEES, HOSTED IVR




Hosted IVR HSOF – Version 2 (March 2008)                                                                                     Page 1 of 5
                                 HOSTED SOLUTIONS ORDER FORM                                  Date: _____________
                                   Hosted Interactive Voice Response (IVR)          HSOF Project No.: ____________




                                PART 2 – ANNUAL FEES FOR SPECIALIZED SERVICES




ORDER CODE                    DESCRIPTION                                    Qty   Annual Fee      Extended (for
                                                                                                   Order Term)
N0164534                       Annual fee per PRI ISDN when Customer
                               Supplies TDM to hosting center.
N0164535                      Annual fee for Secure Socket Layer (SSL)
                              transaction.
N0164536                      Annual fee for up to 3 Virtual Private
                              Network (VPN) tunnels.
N0164623                      Annual “port reservation” fee (Custom
                              Quoted)
N0164624                      Annual Fee for Telephone Number setup or
                              RESPORG services.
                              Attach summary of types/quantities desired
                              (local/DID/vanity, toll free or RESPORG)
N0165483                      Annual usage fee per managed application
                              server to standard specs. If selected,
                              minimum of two managed servers required.
TOTAL ANNUAL FEES FOR SPECIALIZED SERVICES, HOSTED
IVR




Hosted IVR HSOF – Version 2 (March 2008)                                                              Page 2 of 5
                                 HOSTED SOLUTIONS ORDER FORM                                    Date: _____________
                                   Hosted Interactive Voice Response (IVR)            HSOF Project No.: ____________




                      PART 3 – HOSTED IVR, BASE PACKAGES (Excluding Transport; see PART 4)




WITH RAPID-DEPLOYABLE PACKAGED IVR APPLICATION


                                                                       Minimum       Minimum         Extended (for
ORDER CODE                DESCRIPTION                                  Committed     Monthly Fee     Order Term)
                                                                       Minutes per
                                                                       Month

N0206571                   Hosted IVR, per minute fee, packaged
                           speech app, DTMF (touch tone)
N0206572                  Hosted IVR, per minute fee, packaged
                          speech recognition application, English
                          language
N0206573                  Hosted IVR, per minute fee, packaged
                          speech recognition application, Spanish
                          language
N0206574                  Hosted IVR, per minute fee, packaged
                          speech recognition application, other
                          language



WITH SEPARATE NORTEL DEVELOPMENT/IMPLEMENTATION OF A CUSTOM-QUOTED IVR APPLICATION


                                                                       Minimum       Minimum         Extended (for
ORDER CODE                DESCRIPTION                                  Committed     Monthly Fee     Order Term)
                                                                       Minutes per
                                                                       Month
N0206575                  Hosted IVR, per minute fee, for separately
                          purchased DTMF (touch tone) application.
                          REQUIRES SEPARATE QUOTE FROM
                          NORTEL FOR APP DEV/PROJECT MGMT.
N0206576                  Hosted IVR, per minute fee, for separately
                          purchased speech recognition application,
                          English language. REQUIRES SEPARATE
                          QUOTE FROM NORTEL FOR APP
                          DEV/PROJECT MGMT.
N0206577                  Hosted IVR, per minute fee, for separately
                          purchased speech recognition application,
                          Spanish language. REQUIRES SEPARATE
                          QUOTE FROM NORTEL FOR APP
                          DEV/PROJECT MGMT.
N0206578                  Hosted IVR, per minute fee, for separately
                          purchased speech recognition application,
                          other language. REQUIRES SEPARATE
                          QUOTE FROM NORTEL FOR APP
                          DEV/PROJECT MGMT.
                                                                       TTL MINUTES   TTL FEE/MO         EXTENDED
TOTAL, SECTION 3          Total of Committed Minutes and
                          Hosted IVR Usage Based Fees




Hosted IVR HSOF – Version 2 (March 2008)                                                                Page 3 of 5
                                          HOSTED SOLUTIONS ORDER FORM                                                 Date: _____________
                                             Hosted Interactive Voice Response (IVR)                        HSOF Project No.: ____________




                                                         PART 4 – SIP TRANSPORT

Note: The SIP transport surcharge applies only for those customers that do not supply transport (via their own carrier agreements) to/from
Nortel’s designated hosting centers.

                                                                                       Minimum            Minimum             Extended
                                                                                       Committed          Monthly SIP         (for Order
 ORDER CODE                                                                            Minutes per        Transport           Term)
                                  DESCRIPTION
                                                                                       Month (Total       Surcharge
                                                                                       Committed
                                                                                       Min from
                                                                                       “Part 3” )
N0176419                          Surcharge to per-minute Hosted IVR rates
                                  for (i) Customer-supplied SIP, or
                                  (ii) SIP interface to Nortel Hosted Solutions
                                  Center (for combined IVR+C/Ctr projects)
N0164647                          Surcharge to per-minute Hosted IVR rates
                                  for Nortel supplied SIP transport




                                  PART 5 – SURCHARGES FOR OPTIONAL FEATURES AND SERVICES

Nortel’s Hosted IVR service includes the availability of the below optional features and services. These optional features and services may be
enabled or disabled at the Customer’s discretion. For any feature/service that is enabled, the surcharges shown below will apply to the actual
usage of the same, and the Customer shall be responsible for all applicable charges.



 ORDER CODE                       DESCRIPTION                                          Enable (Yes / No)                      Surcharge
                                                                                                                              Rate
N0164648                         Full session call recording. Per-minute
                                 surcharge.
N0164669                         Call Conferencing. Per minute surcharge.

N0164670                         Payphone access. Per call surcharge.

N0164671                         Frequent monitoring of IVR application
                                 server. Per minute surcharge.
N0164672                         Targus name and address lookup (when
                                 separately licensd). Minimum usage
                                 required of 50,000 lookups per month. Per
                                 lookup surcharge. (Custom quoted)

TOTAL, SECTION 5                 Total Funding Authorized by Customer for Use of Optional Features and
                                 Surcharges:




 Hosted IVR HSOF – Version 2 (March 2008)                                                                                        Page 4 of 5
                                         HOSTED SOLUTIONS ORDER FORM                                               Date: _____________
                                            Hosted Interactive Voice Response (IVR)                      HSOF Project No.: ____________



                                  PART 6 – OTHER PROFESSIONAL SERVICES AND TRAINING FEES

Some or all of following services may be required in certain Hosted IVR engagements. Nortel’s sales engineering team can assist customers
determine whether a Hosted IVR project requires any of the below listed services.


 ORDER CODE                       DESCRIPTION                                                                              Fee

N0164532                          Hosted IVR Custom Application development and implementation (Custom
                                  quoted)
N0164533                          Hosted IVR consulting services (Custom quoted)

N0164645                          Hosted IVR hourly professional services fee (standard resources).

N0164646                          Hosted IVR hourly professional services fee (senior resources, including
                                  speech technology engineering).
N0164484                          Hosted IVR voice prompt recording, setup fee per recording session.

N0164485                          Hosted IVR voice prompt recording, fee per prompt, English language.

N0164486                          Hosted IVR voice prompt recording, fee per prompt, Spanish language.

 N0165487                         Training fee; 1 day training in management console for customizable
                                  packaged speech applications. (custom quoted)

TOTAL, SECTION 6                  Total Funding Authorized by Customer for Other Professional Services and
                                  Training Fees




 ADDITIONAL                       Funding Authorization for customer usage of Hosted IVR above minimum
                                  usage levels (Part 3/Part 4 above) and usage of enabled optional features
 NECESSARY
                                  and services (Part 5 above)
 FUNDING



GRAND TOTAL                       Total Order Value


 Additional Required Order Information




 If accepted by Nortel this Hosted Solutions Order Form shall form a part of and shall be governed by the terms and conditions of the Hosted
 Solutions Agreement dated _______________, as amended, between Nortel Networks Inc. and Customer (the "Agreement").
 Please FAX or email a signed copy of this Hosted Solutions Order Form to Nortel Order Management at 1-800-707-6983 or
 corp.accounts@nortel.com.

Nortel Networks Inc. (“Nortel”)                                            _______________________________ (“Customer”)

By                                                                         By

Name                                                                       Name

Title                                                                      Title

Date                                                                       Date




 Hosted IVR HSOF – Version 2 (March 2008)                                                                                      Page 5 of 5

								
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