We are pleased to announce the endorsement of FTPS’ Electronic Funds Transfer (EFT) services as a WIB-endorsed “Value & Income Program” (VIP), including: ATM and debit card processing, terminal driving, net- work gateway transaction processing and card production. See page 4. TheVIP Product Edge Endorsed Products & Services to Enhance Your Bank’s Competitive Edge | First Quarter 2010 VIP Tidbits Get Deposits, 100% Liquidity & Expanded In 2004, one-third of consumers preferred to deal with their bank FDIC Insurance with IntraSweep’s Demand remotely; as of year-end 2009, two-thirds do. Deposit Marketplace Intrasweep’s DDM is a virtual marketplace of participating banks that enables In 2009, SecureWorks blocked an average 39,821 attacks per bank client them to acquire balance sheet deposits, send deposits off their balance sheet, and per month, for an average annual total exchange deposits with other banks, all with daily liquidity. Banks can acquire of 477,854 attacks per bank! additional deposits to increase loanable funds, send out excess deposits to generate Debit card transactions are now more income, and exchange deposits to maximize their customers’ FDIC insurance than 50% of all noncash transactions. coverage without decreasing their deposit base. In 2009, small business credit cards DDM can help your bank: accounted for 11% of all Visa and MasterCard charges, about four times • Expand FDIC protection and 100% liquidity to: municipals, the penetration in 1999. ICBA Bankcard corporate/commercial, non-profits and high net-worth customers offers two business credit card programs: Direct Issuing (your bank • Pay interest on excess business checking balances through a fully compliant sweep maintains its own credit card portfolio) • Reduce administrative burdens through automatic transfers and Total Card Management®(your bank maintains the benefits of a credit card • Improve liquidity by receiving additional deposits from other banks portfolio and limits its risk and market • Earn fee income and improve profitability by sending excess deposits to other banks cost exposures). • Reduce your bank’s exposure to deposit insurance premiums In the 2009 ICBA survey, 88% of • Improve return on capital community banks suffered a financial loss due to fraud from a customer’s • Diversify income sources credit or debit card; 91% reissued a debit card as a result of fraud. Independent • Reduce or eliminate the entire repo process and collateralization Bankers Insurance Services’ (IBIS) ATM/ • Expand existing customers’ relationships by consolidating their multiple banking debit card fraud insurance can protect relationships into single accounts with your bank your bank from losses from fraudulent credit and debit card transactions For more information, please contact Peter Grabell at (760) 230-1387 or – including fraudulent merchant activity. firstname.lastname@example.org Board Portal ROI. Beyond tangible improvements in productivity and visibility, banks of all sizes which have Special Offer – Sign Up Today! implemented an online board portal Be one of the first 100 banks to join DDM and receive the following additional benefits have realized significant hard dollar savings from reduced printing costs and beyond those offered to WIB Members! increased headcount efficiency. Diligent • Preferred pricing (in addition to the WIB Members’ Only pricing) Boardbooks offers WIB members a 20% pricing discount – more than enough to • Priority implementation pay your bank’s annual dues. • On-site bank personnel training • Complimentary marketing material • Complimentary local advertisement and public relations continued on page 2 • Eligibility for an all-inclusive trip to NYC for roundtable peer discussions The VIP Product Edge | First Quarter 2010 Page 2 CASE STUDY: Exchange Bank Saves Time & Money and Increases Efficiences with (VIP Tidbits continued from front page) Internet Bill Pay Up, When Economy Is Down: SecureWorks’ Log Monitoring Services The tough economy is leading more people to pay bills at the last minute, resulting in a boost for Internet payment. Consumer Data logs stem from every system on a bank’s network and details all of the online bill payment penetration jumped network’s activity. This makes logs a vital source of information for security, from 42% in 2008 to 50% in 2009. Two out of regulatory compliance and IT troubleshooting. The devices in a typical IT three consumers use their online statments environment produce millions of logsevery single day. Making sense of this large from their bank and credit card company as a budgeting tool. One of the factors during volume of log data is no simple task and it requires having the right technology, this growth is a trend toward paying bills people and processes in place for effective management. closer to the due date, a function of the economic downturn. (Western Union’s Money Founded in 1890, Exchange Mindset Index) Bank is the oldest and largest community bank in Sonoma Do You PFM? Online, personal financial County, California. For Peter management (PFM) tools grew exponentially in 2009, triggered by demographic trends, Tomaszewski, the bank’s information security officer, the log monitoring process technology capabilities and uncertainty in was a tedious, manual process that did not yield good results. Exchange Bank the banking competitive arena. uMonitor’s sought out WIB-endorsed SecureWorks tp help them tackle the issue. SecureWorks PFM – uView – provides an ideal way for is a leading global provider of IT security services protecting 2,700 clients banks to help their retail and business worldwide, including more than 1,600 financial institutions. customers take more control over their finances as well as leverage their online In 2008 Exchange Bank contracted with SecureWorks to automate its log banking platforms. management process. The results were excellent. “SecureWorks reviewed our Opportunity Knocks in Leasing. In a recent network infrastructure and helped us to implement a log management solution to SBA survey, over 80% of small businesses aggregate, analyze and retain logs from our servers and routers. SecureWorks also not only believe that leasing is a good developed several custom reports for us based upon the recommendations of the business strategy but they also lease their SANS Institute, and these reports are generated and emailed to me daily for easy business equipment. Their top 3 reasons: (1) Increased cash flow (50%); (2) no down review,” said Tomaszewski. payment (39%); (3) maintenance options “SecureWorks has given us greater visibility into our network operations, and we (39%). Seventy-eight percent indicated their top choice for equipment financing have been so happy with the work that SecureWorks has done for us that we are was through banks. BancLeasing can help transitioning our IDS/IPS and Firewall monitoring and management to them. your bank tap into a very profitable market segment by assisting your best business customers with equipment lease financing in the $25,000 - $10,000,000 range. What has Your VIP Done for You? Microsoft Survey Says…Millenials’ Top 3 the access they need to their money Features For Choosing a Bank. The 18-32 Independent Bankers Insurance Services year-old/ 80 million population group want: “Pat Corey has provided Mission National without having to pay a fee.” – Liz Hamilton, Bank with excellent service over the last 10 VP/Controller, Kirkwood Bank of Nevada • Competitive rates and fees (53%) years. He has been instrumental in ensuring Diligent Boardbooks • Online service capabilities (37%) the bank has the appropriate amount “As the administrator for the Diligent Board of insurance protection.” – Dave Joves, • Access to ATMs (35%) Books I have found this to be absolutely a President/CEO, Mission National Bank (CA) dream come true. The board training was uMonitor’s online account opening/ funding, MoneyPass individual and very complete. We went funds transfer, switch kit and PFM portal “MoneyPass is an excellent solution for from using paper copies to Diligent. It’s give your bank a robust and flexible suite of small community banks who don’t have like comparing cave drawings to going to online services to meet the millenials’ needs. multiple ATMs for customer convenience. computers over night. It’s great!” – Kelly WIB-endorsed MoneyPass can give your There are ATMs on the MoneyPass network Watson, Executive Assistant/AVP, Banner Bank Millenials access to a nationwide network of throughout our city that give our customers (WA) 16,000+ surcharge free ATMs. The VIP Product Edge | First Quarter 2010 Page 3 VIP Roster ATM/Debit Card Processing, Terminal Driving & Card Production FTPS Todd Cline | (312) 704-6903 | email@example.com Bank Operations Profitability Consulting Pinnacle Financial Strategies Joseph Gillen | (713) 341-0033 | firstname.lastname@example.org Board Assessment Survey Brintech Management Consulting Richard Caldwell | (626) 281-6450 | email@example.com Board Evaluations, Corporate Culture and 360 Reviews Cass Bettinger & Associates Cass Bettinger | (239) 596-2890 | firstname.lastname@example.org Board Governance Assessments Amalfi Consulting, LLC Gayle Appelbaum | (952) 893-6795 | email@example.com Board Portal for Community Banks Diligent Boardbooks Marc Daniels | (212) 741-8181 x 306 | firstname.lastname@example.org Check Overdraft Privilege Pinnacle Financial Strategies Cindy Miller | (303) 245-9900 | email@example.com Check Printing, Growth & Security Products Deluxe Corporation Dave Lowman | (800) 332-4234 x159219 | firstname.lastname@example.org Commercial Equipment Leasing Program BancLeasing, Inc. Mark Buchanan | (877) 274-5327 | email@example.com CRA Credit Program Senior Housing Crime Prevention Foundation Peter Gwaltney | (877) 232-0859 | firstname.lastname@example.org Credit Card Issuing Program ICBA Bancard Marlene Wagner | (800) 242-4770 | email@example.com Deposit Funding for Community Banks Intrasweep LLC Peter Grabell | (760) 230-1387 | firstname.lastname@example.org eMarketing Solutions for Community Banks FIRST ROI Jonathan Goody | (510) 323-6160 | email@example.com Insurance for Community Banks Independent Bankers Insurance Services Patrick Corey | (480) 663-3778 | firstname.lastname@example.org Insured Deposit Network – Demand Deposit Marketplace Intrasweep LLC Peter Grabell | (760) 230-1387 | email@example.com Internet & Network Security Services SecureWorks, Inc. Don Sumner | (404) 486-4444 | firstname.lastname@example.org Loan Portfolio Tracking/Insurance For Lenders & Customers Kesler Associates Kurt Kesler | (707) 253-2080 | email@example.com New Account Screening – Deluxe Detect Deluxe Corporation Dave Lowman | (800) 332-4234 x 159219 | firstname.lastname@example.org On-Balance-Sheet Sweep Accounts (FDIC Insured) Intrasweep LLC Peter Grabell | (760) 230-1387 | email@example.com Online Account Opening/Funding, Funds Transfer and Finance Manager Portal uMonitor Chris Beedles | (901) 757-1212 x7129 | firstname.lastname@example.org Reward Checking Program BancVue Greg Lander | (602) 684-5399 | email@example.com Surcharge-free ATM Network MoneyPass® Carol Self | (800) 343-7064 | firstname.lastname@example.org Visit www.wib.org/about/wibsco or contact Anne Scully at 415-352-2323 or email@example.com for more information. The VIP Product Edge | First Quarter 2010 Page 4 Fifth Third Processing Solutions’ EFT Services Endorsed by WIB & WIB Service Corporation We are pleased to announce the endorsement of FTPS’ Electronic Funds Transfer (EFT) services as a WIB- endorsed “Value & Income Program” (VIP), including: ATM and debit card processing, terminal driving, network gateway transaction processing and card production. One of the nation’s oldest and largest EFT processing providers, FTPS and increasing drives more than 11,000 ATMs throughout the United States and revenue. in 11 countries and provides best-in-class processing to over 3,000 financial institutions, supporting over 50 million debit cards and FTPS has a solid processing more than 28 billion transactions each year understanding of what it takes to FTPS’s commitment to continual system enhancements and help community early technology adoption can help your bank boost its ongoing banks stay competitive and operate efficiently. We are excited to efficiency and help contain operating costs. Its philosophy to partner with such a well-respected transaction processor! support all its products and services in-house accelerates product development cycles and the delivery of superior tools to better serve For more information about FTPS’ products and services, please your customers. They are committed to assisting WIB banks in contact Todd Cline (312-704-6903; firstname.lastname@example.org) or Ed enhancing operational efficiencies, reducing non-interest expenses Barthelme (602-795-1866; email@example.com). Western Independent Bankers Service Corporation 601 Montgomery Street Suite 1200 San Francisco, CA 94111 Return Service Requested Inside: • Get Deposits, 100% Liquidity & Expanded FDIC Insurance with IntraSweep’s Demand Deposit Marketplace. • Case Study: Exchange Bank Saves Time & Money and In- creases Efficiences with Secure- Works’ Log Monitoring Service. • Learn about the benefits of using WIB-endorsed VIP vendors. • And more!