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Hartlepool NDC Evaluation Team Report on the Evaluation of The

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					    Hartlepool NDC Evaluation Team


Report on the Evaluation of

The Community Development
    and Inclusion Theme

      February 2005
    Evaluation Report on the Community Development and
                       Inclusion Theme

Whilst the main emphasis of evaluation work conducted to date has been on the
evaluation of individual projects, it was always envisaged that some whole theme
evaluative work would also be conducted.        Thematic evaluations will be more
broad brush and less detailed than project evaluations and they will attempt to
provide a clear picture of the extent to which the projects funded through this
theme are contributing towards the overall aims of the theme and, more
generally, towards the aims of the whole NDC programme.

This is the second thematic evaluation following on from our report in the
education theme. This evaluation draws upon some project evaluations already
conducted (detailed below), some interview evidence, some data on residents
involvement and perceptions of resident involvement in the in the NDC area.

The methodology to conduct this evaluation was agreed with the Community
Development and Inclusion Theme Manager and is set out in appendix one.

1. The aims and content of the Community Development and Inclusion
Theme

Looking back at the key government reports that were produced in the late 1990s
it is clear that a concern over the need to build community involvement into the
heart of new regeneration initiatives was a key theme. The Social Exclusion Unit‟s
first report, Bringing Britain Together, which announced the New Deal for
Communities Programme in 1998, stated that one of the reasons for the failure of
previous regeneration programmes had been that there had been

“a tendency to parachute solutions in from outside, rather than
encourage local communities; too much emphasis on physical renewal
instead of better opportunities for local people.” (SEU 1998 pg 4).

This report promised that NDC programmes would draw up plans which would

“bring together local people, community and voluntary organisations
public agencies, local authorities and business in an intensive locals
focus…..  All bids will need to involve and engage with the local
community. They won‟t work if they don‟t.” (ibid pg 48)

By the time the Neighbourhood Renewal Action Plan was published, in January
2001, the NDC programme had been launched and the first 20 programmes had
been funded. In referring to it, the Neighbourhood Renewal Action Plan report
claimed that the NDC programme had already demonstrated that

“it is possible for partnerships whose boards have a majority of
community representatives to run a major renewal programme
successfully.” (NRU 2002 pg 23)

The National Audit Office undertook a review of the whole NDC programme during
late 2003. Their report was published in early 2004, and it found that the national
NDC programme had been very effective at engaging with the involving local
communities. It commented that

“the shift to a community–centred model of regeneration is consistent
with renewal strategies now being developed elsewhere in the world.”
(NAO 2004 pg 26)


                                        1
And concluded that the

“the programme marks a considerable step forward in communicating
with and engaging communities.” (ibid pg 27)

In Hartlepool, the initial NDC‟s delivery plan echoed the government‟s call for
local communities to be centrally involved with NDC programmes. It promised
that:

“The potential of the local community will be fully unlocked.
Residents and other stakeholders will increasingly be able maximise
opportunities to participate in the continued regeneration of their area in
a sustainable and integrated manner.” (pg 3)

Whilst all aspects of the NDC programme are required to demonstrate community
involvement, the Hartlepool NDC partnership decided that, in common with many
other NDC partnerships, it would establish a distinct and separate theme, which
was to be called the “Community Development and Inclusion Theme.” This was
in addition to the Heath, Employment, Education, Crime and Environment themes
that all NDCs were required to develop. The first Hartlepool NDC delivery plan
identified two community development and inclusion outcomes (Delivery Plan
2001) against which the worked funded through this theme was to be judged.
Whilst these have subsequently been amended and added to they are recorded
here in their original form. The figures referred to were those current in 2001.
The plan proposed that the CDI theme would aim

   1. To reduce the proportion of people feeling no involvement in the
      local community from 37% to 25% by the end of the programme.

   2. To increase the proportion of people using libraries, sports clubs or
      children‟s play areas to from the current level of 5% below the
      Hartlepool average to 5% above the Hartlepool average by the end
      of the programme.

The second of these outcomes has subsequently been dropped and two new ones,
in addition to (1) above have been added. These are

2. To increase the proportion of people who feel that they can influence
  services from 22% to 30% in the NDC area by 2011.

3. To increase the proportion of people involved on a voluntary basis
   from 11% to 17% within the NDC area by 2011

The reasons for these changes were explained by the CDI theme manager.

“The problem with the proportion of people using facilities was that it
proved too hard to measure, so we had to drop it. We added the
measure on people feeling that they could influence services in 2002 and
then we added the measure on people involved in voluntary work in
2003. Both are easy to measure because they are questions in the MORI
survey and both go to the heart of what our work is about.”

Progress on reaching these thematic outcomes will be considered in some depth
in the section on findings. As community involvement in influencing local services
is a key element of the NDC approach to regeneration it is important to recognise
that, perhaps more than in any other theme, the outcomes above are influenced



                                        2
by activities funded through the whole of the NDC programme. Almost every
project in all of the other themes probably impacts on these outcomes to a
greater or lesser extent. Whilst this is fully recognised and appreciated, this
evaluation will nevertheless concentrate on assessing the extent to which projects
funded through the CDI theme contribute to these outcomes.

The projects funded through the CDI theme are:

       Community Transport
       Community Chest
       Oxygen Centre
       Horizon Centre
       Capacity Building Project
       Hartlepool United sponsorship
       Ethnic Minorities Project
       MoneyWise Credit Union
       Money Advice and Debt Counselling
       Grange Rd Methodist Resource Centre
       Osbourne Hall
       Voluntary Sector Premises Pool
       Sunday Library opening
       Belle Vue Centre
       People‟s Centre
       Events Project

In addition to this list, the CDI delivery team staff also manage the two
Community Learning Centres at Stanton and Lynnfield schools, which are funded
from within the Education Theme and the Burn Valley Gardens project and a
number of projects in the Youth Theme. This workload is carried by three staff,
one of whose main responsibility is supporting the resident steering group
members. As has already been stated, the projects in the Youth Theme are not
being considered in this evaluation, however, the work in support of the
Community Learning Centres is seen as central to the objectives of the CDI
theme therefore these two projects will be considered as part of this evaluation.
Brief descriptions of all of these projects will be found in the section on findings.
In addition to assessing the contributions made by these projects towards
meeting the programme outcomes this report will also seek to address the
following questions:

       How are these projects contributing towards the overarching aim of
        enabling and sustaining resident involvement in the regeneration of the
        area?
       To what extent do the projects complement each other and co-operate
        with each other?
       How far can the projects be seen to be reaching out too all sections of the
        community?
       How innovative and ground braking are the projects?
       To what extent are the projects are likely to be sustained beyond the end
        of the NDC programme?
       What changes can be detected in the community and in community
        involvement generally?

Having attempted to answer these questions the report will then draw some
broad conclusions and make recommendations to be considered by the
Community Development and Inclusion theme group and the NDC Steering
Group.




                                         3
2. Evaluation Activities

This report is based on evidence gathered from the following sources.

      Evaluation work previously conducted by the in house evaluation team or
       by external evaluators. This includes the evaluations of
          o The Community Chest Project
          o The Ethnic Minorities Project
          o The Money Wise Community Banking Project
          o The Money Advice and Debt Counselling Project
          o The Belle Vue Sports, Community and Youth Centre
          o The Level and Quality of support for resident activists*
          o The Big Picture Training Course**
          o The Community Transport Project
          o The Oxygen Project***
          o The Education Theme

      Interviews with key players from some of the projects within the theme
       and with others who have insights into the work carried out through these
       projects

      Analysis of data gathered from the quarterly monitoring returns provided
       by these projects

      Analysis of data from the MORI household survey and the 2001 census

      Relevant published research in the field

      Observations of activities and informal discussions with staff, residents and
       project beneficiaries

The three reports identified by asterisks above are:
*    An evaluation of the level and quality of support for resident activists, which
was an evaluation of a range of services, provided through projects and by
delivery team staff rather than of a particular project. This evaluation was
particularly relevant to the capacity building project.
** The evaluation of the Big Picture Training course, which was one element of
the capacity building project
*** A very brief evaluation, carried out for the management committee of this
project by the NDC evaluation manager.

All of this evidence gathering activity has been carried out over a six month
period during the latter half of 2004 and early 2005. The evaluation team are
confident that evidence has been gathered from a sufficiently wide variety of
sources to ensure that a fair and unbiased picture of this project has been built
up.

3. Evaluation Findings

An attempt will be made on the table below to briefly describe each project and
consider how the work of all of the projects are contributing towards the
overarching outcomes of the CDI theme. The information presented here has
been gathered from the project evaluations already conducted, from the
monitoring data and from some discussions with project and delivery team staff.
Before this is set out, however, it is worth considering two points raised by
interviewees concerning the nature of the theme. The first is the issue of the
coherence of the theme and the second is the question of why it was decided to



                                         4
have a CDI theme at all, as the original government guidelines only indicated   five
potential themes for the programme – Health, Crime, Education, Employment       and
Environment.    A number of respondents made a similar point concerning          the
cohesion of the CDI theme, which are perhaps best summed up by                   the
interviewee who wondered

“if there is there really much connectedness between all of the projects
funded through this theme, or are they really just a hotch potch of
projects that would not fit easily into any of the other themes, but which
the partnership nevertheless wanted to fund, so it stuck them all
together under CDI?”

The second point is related to this and was raised by another respondent who
suggested:

“We had to have a community involvement theme because most of the
residents were far more interested in getting funds for their residents
association and their community centre, than they were in supporting
economic or health projects.”

The latter is perhaps a rather cynical way of describing a dilemma that seems to
have been experienced by a number of New Deal for Communities Partnerships.
That is the question of whether promoting community involvement was part of
every theme, or needed a discreet theme of its own. Interview evidence from
another NDC in the north east confirmed that they had taken a similar decision to
establish a separate „community‟ theme to the one which the Hartlepool NDC
took. As they explained

“We were being told by the government office that the community had to
be at the heart of this programme, but there did not appear to be any
way in which we could fund projects that would build community
capacity, unless we called it community health project or community
education.   We thought that was daft, so we established the „our
community theme‟, which funds all our capacity building work and our
support to the voluntary and community sector.”

It appears to be established practice in most NDCs to have a theme which funds,
what might be broadly described as, Community Projects. Having said this it
would also be fair to day that the range and variety of projects funded through
the Hartlepool CDI theme is wide and could be said to lack coherence. In answer
to this criticism the CDI theme manager explained that there are, in effect, four
sub categories within it. These are

Strengthening and supporting residents groups and community groups
which supports resident led organisations and enables them to play a full role in
their community and contribute to the NDC programme. This includes support for
The Community Transport Project, the Community Chest, the Oxygen Centre, the
Horizon Centre and the Capacity Building Project.

Supporting groups who may be excluded or who have special needs
This includes the Ethnic Minorities Project and the work that has been done by
CDI theme staff to develop a Race Equality Strategy for the NDC Partnership.

Providing local advice and help in the area of debt and savings
This encompass the support for the Credit Union and the Money Advice and Debt
Counselling Project.




                                        5
Improving the range and quality of facilities for sport, play, leisure and
community activities
This includes all the work done in support of the two Community Learning
Centres, and the financial support provided for Grange Rd Methodist Resource
Centre, the Osbourne Hall, the Belle Vue Centre, and the People‟s Centre. It also
includes the Voluntary Sector Premises Pool Project, the Sunday Library opening
and the Events Project.

This sub division seems a neat way of dividing up the projects in the theme and
will be utilised in describing their work and assessing their impact on the table
below.

Strengthening and supporting residents groups       and community groups
Project Description           Project  Total        Brief analysis of
                              duration NDC          performance against
                                       costs        outputs
Community Transport                                 An evaluation of this project
This project provides a       2002 –   £47,700      indicated that the project
community transport           31st                  sponsor was not providing
service which enables all     March                 an efficient and effective
NDC residents to have fair    2008                  service. The project was
and equal access to                                 then tendered again and a
transport that will enable                          Taxi company was chosen
them to play a full role in                         to provide the service. It is
the NDC programme and in                            too early to tell how well
community activities. The                           this is working, but the
service enables NDC                                 project will now only pay for
residents (groups and                               the transport that it used by
individuals) to easily access                       NDC residents and groups
NDC functions, meetings,
projects and associated
activities at no cost to them
The Community Chest                                 This project has met or
This project established a    2002 –   £288,800     exceeded its outputs. It has
grant fund to which           31st                  recently been evaluated and
community groups              March                 it was found to be highly
operating in the NDC area     2008                  valued by beneficiaries,
and individual NDC area                             although concerns were
residents can apply for                             expressed that it might be
funds to support activities                         creating dependency upon it
that “contribute towards the                        by local community groups
process of regeneration in                          who access the funds.
the NDC area.”
The Oxygen Centre                                   A brief evaluation of this
This project was funded       2004 –   £10,000      project found that it was
from the flexible             31st                  working well and there was
development fund, which       March                 support for it from the local
paid for worker to be based „05                     community. However, the
in the premises in Cornwall                         premises were unsuitable. It
Street. The centre provides                         was recommended that the
 Advice and information                            project should either
 A base for agencies who                           (a) be closed or,
    offer outreach services                         (b) funded at a higher level
 A focus for resident                                  to enable it to run a
    activity                                            more ambitious project
                                                        serving a wider
                                                        community.


                                       6
The Horizon Centre
This is a resource centre in      2003 –       £221,312   The project has not been
the north of the NDC area.        31st                    evaluated, but the
It provides residents with        March                   monitoring information
information and services          „07                     provide indicates that it is
including photocopying                                    well used, and has
facilities, internet access, IT                           exceeded its output targets,
access, general and local                                 apart from that which
information, meeting                                      related to other agencies
facilities and social inclusion                           using the centre as an
opportunities for local                                   outreach base.
residents.

The Capacity Building
Project
A complex project with            2003-        £720,700
several distinct elements.        2010
These are                                                 The Capacity Building Team
A team of four                                            is in place, is engaged in
Community Development                                     training and are working on
Trainees to be employed                                   a range of projects. The
for three and a half                                      outputs delivered so far are
years. The trainees                                       below predictions in terms
support local community                                   of community groups
activity, strengthen links                                developed, but they are
between the NDC                                           working on a number of
programme, it‟s projects                                  initiatives currently.
and local residents.

A Fieldwork                                               This is used to support the
Development Budget                                        work of the Capacity
which enables rapid access                                Building Team.
to small amounts of funding
for the essentials of
group/project development
such as room hire,
refreshments and transport.

Professional training for                                 All of the trainees are
the Trainee Community                                     participating in training
Development Workers.                                      leading to a professional
Provided at Sunderland                                    qualification in community
University or through                                     work.
distance learning.

As experienced
Community Development                                     This worker is in post and
Worker                                                    supporting the anticipated
Employed and managed by                                   number of community
Hartlepool Voluntary                                      groups.
Development Agency whose
job is to work with existing
resident associations and
community groups.

From 2007, employ two                                     This element of the project
experienced Community                                     lies in the future



                                           7
Development Workers
for three years. These will
probably be employed
within the NDC staff team,
but this will be subject to
review and project
evaluation.                                    The Training Course was
                                               run by Skill Share. It has
Delivery of an NDC                             been evaluated and was
residents training                             found to have been poorly
programme – “The Big                           attended and of limited
Picture” –to give resident                     value. It was recommend
activists a better                             and agreed that it should
understanding of                               not be continued. The
regeneration and access to                     provision of training for
qualifications in the field                    resident activists is being
                                               pursued by other means.
The provision of lap top
computers printers and                         Lap top computers have
line connection for                            been supplied and the
resident steering group                        evaluation found that the
members                                        use of them was growing.



Supporting groups who may be excluded or who       have special needs
Project Description            Project  Total      Brief analysis of
                               duration NDC        performance against
                                        costs      outputs
Ethnic Minorities Project                          The project has been
This project provides as                           evaluated and it was found
staff team of four based at    2001 –   £549,600   to have been successful at
the Salaam Centre, who         March               providing advice
provide an advice,             31st „06            information and training
information and capacity                           and to have built strong
building service for local                         links between the
ethnic minority                                    Bangladeshi and Pakistani
communities. It is also                            communities. The
working on the development                         evaluation recommended
of the Hartlepool Asian                            management changes,
Community Centre to be                             which have been
constructed at a site yet to                       implemented. It is
be identified. It will provide                     currently meeting its
training and capacity                              output targets and working
building necessary to allow                        on the provision of an
the Hartlepool Asian                               Asian Community Centre
Association to own and
manage this facility in
partnership with other key
players.
Race Equality Strategy                             This is not a project and
To develop a race equality                         there are therefore no
strategy and action plan for                       costs attached to it. This
the NDC Partnership                                has been developed and
                                                   an action plan on
                                                   implantation was agreed in
                                                   September 2004


                                    8
Providing local advice and help in the area of debt and savings
Project Description           Project  Total      Brief analysis of
                              duration NDC        performance against
                                       costs      outputs
The MoneyWise Credit                              The Evaluation of this
Union This project funds      2001 –   £475,000 project found that it was
the staff and office base for 31st                well administered but that
a Credit Union which covers   March               the number of NDC
the whole of Hartlepool, but  2007                residents participating was
which is based is building is                     below the outcome targets
membership in the NDC                             and the project was
area. The Credit Union                            making little impact on the
offers regular saving and                         culture of borrowing from
low cost borrowing to its                         high interest door step
members.                                          lenders and cheque cashing
                                                  companies. It
                                                  recommended that the
                                                  project improve its
                                                  performance and required
                                                  the project to produce an
                                                  Action Plan demonstrating
                                                  how this would be
                                                  achieved. This was done
                                                  and progress is currently
                                                  being closely monitored.
The Money Advice and          2001 -   £256,000 The Evaluation of this
Debt Counselling Project      2010                project found that it has
provides and advice service                       exceeded its outputs and
for NDC residents with debt                       was generating significant
problems. It is run and                           amounts of extra income
managed by Hartlepool CAB                         for NDC residents. It
                                                  recommended that it
                                                  should be continued and
                                                  possibly expanded. There
                                                  appears to have been a
                                                  recent tactical decision to
                                                  move this project to the
                                                  Health theme. However,
                                                  for the purpose of this
                                                  thematic evaluation this
                                                  project is included in CDI
                                                  theme.


Improving the range and quality of facilities for sport, play, leisure and
community activities
Project Description         Project   Total        Brief analysis of
                            duration NDC           performance against
                                      costs        outputs
Stranton Community
Learning Centre                                    The Centre was completed
This project constructed a  March                  nine months behind
Community Learning Centre 2002 –      £1.96        schedule, but has now
at Stranton Primary School. March     million      been operational for the
                            2007                   past few months.
The Centre provides                                Provisional data for the


                                     9
activities for family and                                 first quarter indicates the
individual learning and study                             following performance
support, play, community                                  against predicted outputs.
activities, sports and arts.
The centre will provide;
 a self-contained pre-                                            Target        actual
    school nursery for up to                              Adult
    39 children;                                          attendances 62          62
 access to high quality
    play opportunities for                                Child
    pre-school children;                                  attendances 50          130
 full day (wraparound)
    care for nursery                                      Visits to the centre by the
    children;                                             evaluation team have
                                                          established that the centre is
 Crèche facilities for
                                                          building up its range of
    parents/carers enrolling
                                                          activities and most of
    in centre promoted                                    anticipated services in the left
    training activities;                                  hand column are underway or
 after school study                                      are planned. The Education
    support;                                              theme evaluation recommend
 out of school childcare                                 that activities developed at
    for 5-11 year olds                                    both Community Learning
    including;                                            Centres need to focus on
     pre school breakfast                                educational activities and
         clubs                                            should be required to
     after school care;                                  demonstrate how they are
         and                                              impacting on pupil
     holiday care                                        performance and offering
 family learning initiatives                             opportunities for adult
    and support;                                          learning. In particular the
 basic skills training for                               Centres should be
    young people and                                      encouraged to provide;
    adults;                                               homework clubs, family
 positive parenting                                      learning activities, booster
    initiatives;                                          classes for NDC pupils and
 training initiatives for                                adult learning classes.
    parents/carers wishing
    to gain formal                                        The manager at Stranton
    qualifications in                                     is aware of this need and is
    childcare;                                            seeking funding to develop
 a meeting venue for                                     home work clubs and
    parents/carers and                                    study support activities.
    community groups.

Lynnfield Community              October                  This centre is not yet
Learning Centre                  2002 –         £1.26     operational. The project
To construct a community         March          million   is behind schedule by
learning centre at Lynnfield     2008                     about a year, although the
School. The Centre will be a                              building is now complete.
focus for early years                                     A manager is in post and it
provision, family and                                     will be fully operational in
individual learning and study                             February 2005. It is, as
support. Specific facilities                              yet, to early to tell how
and services are similar to                               successful the project is
those for Stranton, although                              likely to be.
the building itself is smaller
and less flexible.



                                           10
Grange Road Methodist                                   This project has not been
Resource Centre                2003 -        £53,148    evaluated but the project
The NDC funds pay the          2006                     manager was appointed on
salary of the Centre                                    time and the other output
Manager who runs the day                                of 2000 attendances from
to day activities at the                                NDC residents per quarter
Centre. The manager                                     are met or exceeded.
develops the centre to
involve as fully as possible
the local community.

Osbourne Hall NDC funds                                 This project has not been
paid for minor adaptations     2001 -        £140,978   evaluated. The monitoring
to the building and for the    2008                     returns indicate that the
management of its activities                            level of attendance at the
which are residents social,                             centre (around 800 per
educational and community                               quarter) is in line with
needs.                                                  what was predicted.

Belle Vue Centre                                        This project has been fully
£1.7 million of these funds    2001 -        £2.11      evaluated and found to be
were spent on a large          2008          million    very successful. The
extension to the Centre.                                Centre was found to
The ongoing revenue                                     provide a unique and
support is a contribution to                            highly valued service to
the overall running costs of                            the users. The evaluation
the project                                             recommended that the
                                                        management of the project
                                                        was strengthened and
                                                        these recommendations
                                                        are being acted upon.


The People’s Centre                                     This project has not been
The NDC funds have paid for    2001 -        £417,397   evaluated. The monitoring
                               2009                     returns show that attendance
improvements and
                                                        at the centre is in line with
adoptions to the building
                                                        what was predicted. In the
and provided additional                                 current year, for example the
staffing to develop its                                 target number of attendances
activities. The centre                                  was 18,200 and at the end of
encourages self-help by                                 the third quarter 15,300 had
bringing together family and                            been achieved. The target of
neighbours; providing                                   six people have also been
opportunities for formal                                employed at the project,
                                                        however the target of
voluntary work and offering
                                                        achieving one volunteer a
a safe and friendly place to
                                                        year has not yet been
meet.                                                   achieved.

Voluntary Sector               2003 -        £300,000   This project has not been
Premises Pool                  2008                     evaluated, but it would
This fund allows local                                  appear that it got off to a
                                                        difficult start, with little or no
originations to apply for
                                                        activity in the first year.
grants to improve their of
                                                        However, following an internal
properties as long as they                              review it is now performing in
are used by community and                               excess of its targets. In
voluntary organisations in                              03/04 for example, 11 grants




                                        11
the delivery of services and                              were agreed against a target
facilities to residents of the                            of 4 and, so far, in 04/05 12
NDC area.                                                 have been agreed against a
                                                          target of 4.

Sunday Opening                   2002 -        £84,294    This project has not been
This project contributes         2006                     evaluated but the project
towards the cost of opening                               outputs indicate that it has
                                                          provided more activities than
the central library on
                                                          originally anticipated (32 this
Sundays.
                                                          year against a target of 4).
                                                          However, it has only just
                                                          begun to deliver the
                                                          homework clubs that were
                                                          planned and none were
                                                          delivered during 03/04.

The Events Project                                        This project has not been
involves service providers                                evaluated, but the monitoring
and local residents working      2002 -        £120,000   returns indicate that this
                                                          project has performed in line
together in organising fun       2009
                                                          with or has exceeded its
days, Christmas parties and
                                                          targets. For example in
a variety of other events to                              03/04 15 grants were
which are held in the New                                 awarded against a target of
Deal area. They will provide                              12 and in the current year 10
opportunities to help                                     have so far been awarded
promote social cohesion                                   against a target of 12.
among residents from
different parts of the area
and among those with
different interests or from
different backgrounds.

Generally, it can be seen from this table that most projects in the CDI theme are
performing well and are delivering the anticipated service or activities. There
have been two projects where evaluation reports have raised questions
concerning the project‟s performance. These were Community Transport and
Money Wise Credit Union projects and in both cases appropriate corrective action
has been taken and performance is being monitored closely.

Another feature of this theme that was brought to the attention of the Evaluation
Team by a number of interviewees is that it funds a number of projects that
received funding approvals for the life of the NDC programme and also that the
theme is almost fully committed. As one respondent explained:

“This theme has a large number of projects in it that were very popular
with the residents. They got a lot of projects approved in the first two
years of the NDC‟s life and that means that some of them have been
operational for two or three years now and some of these are really
beginning to make an impact on the area.           The downside of this,
however, is that almost all the funding in the CDI theme is already
committed to projects. The is very little room for new ideas or growth,
unless it is at the expense of something that has already been approved.

Or, as someone else put it:

“You could say that all the development work is done. All the projects
are in place. Now we have to concentrate on making them work.”



                                          12
The NDC has recently been through a process in which the ten year NDC Action
Plan has been revised and some key decisions on shifting resources between
themes and taking some speculative projects out of the action plan have been
made. This revised Action Plan shows that there is £433,080 worth of funding in
the CDI theme which is programmed to be spent on projects that have not yet
been approved. These funds are allocated to four projects, as set out on the
table below.

Project          Information                                 Funding    Funding
Name                                                         period     Period
Ethnic           Additional revenue funding for this         2005 -
Minorities       project was agreed by the NDC steering      2007
Project          group on the 3rd February ‟05. The                     £300,000
                 remaining sum is a contribution towards
                 the capital costs of the construction of
                 the proposed multi-cultural centre.
Belle Vue        Continued revenue support for the centre    2007 -
Community        was recommended in the recent               2009       £41,580
Centre           evaluation of this project.
Events Project   These funds would allow the existing        2005 -
                 Events Project to continue at its current   2009       £60,000
                 level of funding
Oxygen Centre    This provides revenue funds for this        2005 -
                 centre following the mini evaluation        2008       £32,500
                 which confirmed the need for the project

Whilst it is the case that these projects have not yet been approved the
information presented on this table indicates that there is every reason to expect
that this projects will be approved. This information therefore confirms that the
CDI theme is more of less fully committed with little room to fund new work.
Flexibility therefore is clearly limited, however, there may be limited room for
manoeuvre because, as was explained by one respondent

“There are one or two projects which contain commitments that may not
necessarily happen. The Big Picture training, of example will not go
ahead again, so there‟s a little spare money, but certainly not a lot”

As was pointed out by more than one respondent, the staff involved in managing
the CDI theme have a “hands on” approach to their work. One interviewee
observed that:

“There are a number of things that are different about the CDI theme.
One its diversity and another is how much actual delivery the NDC staff
are involved with, as distinct from programme management. Take the
Community Learning Centres for example – funded form the Education
Theme and onstenciably run by the schools, but in fact the schools were
not in a position to develop their use effectively, so community
development staff stepped into the breach.”

It is also clear from discussions held with the Capacity Building Team, that this
team is beginning to deliver a number of initiatives and their work, together with
the work of many of the projects above, has fostered community activity taking
place in the NDC area. However, as one respondent interviewed pointed out:

“There is a lot more organised community activity in this area than there
used to be. Mind you, given all the extra resources that the NDC have at
their disposal it would be a surprise if there wasn‟t.”


                                       13
Another respondent offered the following, slightly different observation:

“A great deal of energy went into building up community involvement at
the outset of the NDC. There was a lot of interest and a number of
residents associations were established. There was also a fair amount of
community involvement in drawing up the NDC delivery plan and lots of
interest in getting onto the steering group. That‟s dropped away now
and you are left with the hard core of activists, which is a pity.”

And a third interviewee presented a similar view of events, as she thought that:

“From what I‟ve gathered, in the beginning, when the NDC was first
formed there were a lot more people involved; people came out to say
what they thought. Naturally they saw the opportunities and were keen
to get involved and have their say. It seems that gradually, over the
three years, it‟s dropped off a lot and attendances are not particularly
high at residents meetings. The people who still attend say that that is
because people are disillusioned and fed up of waiting. I‟m not saying
that nothing is happening but that is their perception – the housing issue
for example is the problem that it always cited.”

It is hardly surprising that the original launch of the NDC, with £50 million pounds
to spend on improving the area, generated a great deal of enthusiasm and
interest and that, as the programme enters its fifth year of operation, the
excitement is less and therefore the interest has declined. However, as another
respondent indicated

“Yes of course the initial buzz has gone, but with some many projects
running and new ones coming on stream all the time, we ought really to
be having an impact on the lives of more and more NDC residents and
involving more and more people in the projects than I think that we are.”

Another related issue that arose during discussions about community involvement
was the role of the Community Forum. The Community Forum is a regular open
meeting, which has been a feature of the NDC since its inception. The Forums
provide an opportunity for the local community to voice their opinions and NDC
related issues and it is part of the work of the CDI team to facilitate these
meetings. Evaluation work undertaken on the level and quality of support for
resident activists had found that attendance at Forum meeting had begun to
decline. A survey of people who attend the Forum was conducted in the summer
of 2004. This asked whether those who attended the meetings found them
informative. Respondents were asked to tick on of five boxes to agreed whether
the meetings were
                                             c) Occasionally     useful     and
a) Always useful and informative                 informative
b) Sometimes         useful       and        d) Usually uninformative
    informative                              e) A        waste      of     time



                               Do you find the Forum informative?
               100
                80
                60
                40
                20
                 0
                                   Sometimes




                                                                   Uninformative
                                               Occasionally




                                                                                           ?
                                                                                   Waste
                      Always




                                                              14
Here we see that most people found the Community Forum meetings useful and
informative (always + sometime + occasionally responses add up to 61%) with a
minority (14%) considering them to be a waste of time. Despite this relatively
positive finding, however, a number of respondents voiced the opinion that the
Forum was

      Unrepresentative of the NDC area as a whole
      Dominated by housing issues
      A mouthpiece for a vocal minority
      Not an effective consultative mechanism

Over the last few months there have been less meetings of the Forum and a
move towards having special theme based Forum meetings. As one respondent
explained

“It may be that the Community Forum meetings have now ceased to be a
useful vehicle for gathering opinions. We could really do with something
that is a more reliable consultation tool.”

Evidence gathered from another NDC indicated that they had developed an
alternative means of consulting their NDC community on a regular basis. As is
explained in a report presented to the Community Engagement Scrutiny Panel of
the relevant local authority:

“The Residents Panel was established to communicate with those
residents who are hard to reach or have other commitments and are
unable to attend meetings. It successfully engages with 200 residents
who represent a cross section of the community.         There are sent
questionnaires between four and six times a year on hot topics such as
crime and the environment. It allows residents to feel part of what is
going on around them and supplies the NDC with useful information”

An interviewee added that

“The panel‟s views have defiantly helped us to shape our decision
making. It allows us to get a picture of NDC resident opinions above and
beyond that of those who are prepared to come to meetings and who
shout the loudest.”

This NDC produced a newsletter which is sent to all panel members which
summarises the findings of the panel surveys. The first edition of this is
reproduced in appendix two.

The MORI household surveys
Another source of information that is currently available to Hartlepool NDC and
which sheds some light on what residents in the NDC area feel about local issues
and to what extent they feel involved in the community are the household
surveys. At the outset of the NDC, in October 2000, a household survey of 720
residents was commissioned which was to be used to inform the construction of
the Hartlepool NDC Delivery Plan. The NDC National Evaluation Project have
subsequently commissioned two further household surveys of 500 NDC
households in Hartlepool in 2002 and in 2004. Whist the latter two surveys
collected data on a wider range of issues than the original survey. All three did
collect data on community involvement, views on the area as a place to live, and
the number of people involved in community groups. Some of the survey
questions were the same it is therefore possible to track changes in resident‟s



                                       15
perceptions over this four year period, beginning prior to any NDC funded activity
taking place. Some information derived from these surveys that is relevant to
this evaluation is set out below.

Overall, to what extent do you feel part of the local community?
      Hartlepool New Deal for
      Communities                                                                    National
                                                    2000        2002       2004
                                                                 %          %         %
                             A great deal             4           7         12        11
                            A fair amount            18          28         30        48
                           Not very much             41          36         32        32
                                 Not at all          37          28         24         8
                             Don’t know               1           1          2         1

The responses to this question show a very significant and steady increase in the
proportion of people who say that they do feel part of the community over the
last four years (an increase of 18% point in the a great and fair amount
categories between 2000 and 2004), with the most dramatic rise being in the first
two years and a corresponding decline in the proportion of people who say that
they feel no or not very much involvement (down by 22% points in between 2000
and 2004). However, those who feel no or not very much involvement are still in
the majority,(56%) whilst the national picture with regard to this question, shows
that only 40% answer no or not very much to this question, so the NDC area still
lags behind the national average on residents feeling part of the community.

There are some other similar questions, which were not asked in the original
(2000) survey, so we can only track changes between 2002 and 2004. For
example the survey asked respondents about how many people they estimated
they knew living in their neighbourhood. The responses were as set out on the
table below.

Would you say that you know….
                                          Hartlepool NDC           NDC Aggregate   National
                                          2002       2004          2002    2004
                                           %          %             %       %          %
         Most of the people in your
                                               17          22       19      20        29
                    neighbourhood
        Many of the people in your
                                               20          28       21      23        16
                    neighbourhood
        A few of the people in your
                                               56          46       51      48        48
                    neighbourhood
    Or that you do not know people
                                               7           4           9     8         6
           in your neighbourhood?
                        Don’t know             0           0           *     *        N/A

Here again the responses indicate a significant increase in the proportion of
people who say that they know most or many of the people in their
neighbourhood, from 31% in 2002 to 50% in 2004, and a corresponding decrease
in the proportion of the sample who say that they know only a few people or that
they do not know people from 63% in 2002 to 50% in 2004. Here also we see
that the proportion of people who know most or all of their neighbours (50%) is
higher that the national average (45%) and above the NDC area aggregate score
of 43%.


                                              16
Three other tables with data on relevant questions are presented below. The last
table also has the figures for the year 2000 as this question was also asked in the
original survey.

Would you say this neighbourhood is a place where neighbours look out for each
other?

                                Hartlepool NDC        NDC Aggregate              National
                                2002         2004      2002   2004
                                  %            %         %     %                       %
                        Yes       60          69         59    62                     73
                         No       33          25         33    29                     27
                 Don’t know        8           5          8     9                     N/A
Source: General Household Survey – Social Capital Module 2000

And do you feel you can influence decisions that affect your area?

                                Hartlepool NDC        NDC Aggregate              National
                                2002         2004      2002   2004
                                  %            %         %     %                      %
                        Yes       22          30         23    24                     26
                         No       69          63         68    67                     65
                 Don’t know        8           8          9     9                      9
Source: General Household Survey – Social Capital Module 2000

These two tables indicate quite significant shifts in the proportion of people who
think that the NDC area is a place where neighbours look out for each other,
where the NDC figure is getting close to the national average figure and an
equally impressive shift in the proportion of people who feel they can influence
decisions to a proportion which is above the national response to this question.
However, when asked about voluntary involvement the trend appears to be in the
opposite direction.

Have you been involved in any local organisation on a voluntary basis over the last
three years (i.e. work for which you are not paid, except for expenses)?

                               Hartlepool New Deal for
                                    Communities                   NDC Aggregate         National
                            2000        2002        2004           2002   2004
                             %            %          %              %      %                 %
                  Yes        13          11          11             12     12               21
                   No        86          88          88             88     88               79
           Don’t know         1           1           1              *      1               N/A

This latter table is an interesting result. The changes in the responses to this
question are small and therefore may not be statistically significant.
Nevertheless, at the very least, it indicates that involvement in voluntary activity
has remained static or perhaps even declined over the life of the NDC programme
and the positive response to this question is certainly much lower than the
national average, which indicates that, despite all the community development
work which has been delivered in the NDC area, there has been no increase in the
number of people who see themselves as volunteers. It may be argued that



                                          17
residents involved in community activity, such as residents associations, mother
and toddler groups, youth forums, project management committees, faith groups
and so on, may not see themselves as volunteers, but rather as activists or
campaigners.     There is undoubtedly some truth in this, nevertheless, the
responses to a further question about involvement in activities organised by
Hartlepool NDC again indicates a static or declining trend.

Have you been involved in any activities organised by Hartlepool NDC?
                                Hartlepool New Deal
                                   for Communities           NDC Aggregate
                                    2002          2004       2002      2004
                                      %            %          %         %
                         Yes         25            22         16        19
                          No         75            76         83        80
                 Don’t know           *             1          1         1

Whilst this response indicates that a larger proportion of the NDC population are
involved in NDC activities than is the case for all NDCs, this response
nevertheless also shows a decline in involvement between the summer of 2002
and the summer of 2004, whereas the aggregate response for all NDCs shows a
trend in the opposite direction. It has been suggested to the evaluation team that
one explanation for this might be that:

“When MORI did the 2002 survey we were right in the middle of holding
workshops on a street by street basis to determine the content of the
Community Housing Plan. This was about what streets were staying up
and which were coming down, so there was a lot of interest and a load of
people turning up at meetings. This was not going on in 2004 and
probably explains the dip in involvement in activities organised by the
NDC.”

Another factor to take into account is that many people may well be involved in
activities provided by groups, organisations and agencies that are funded by the
NDC, but which are not perceived by the participants to be “NDC activities”.

Two other MORI survey findings which ask questions about whether residents feel
that NDC activities have improved the area and trust in the NDC are also relevant
to this study.

How much, if at all, do you think the activities of Hartlepool New Deal for Communities have improved
this area as a place to live?

                                          Hartlepool New Deal for
                                               Communities                NDC Aggregate
                                            2002         2004            2002       2004
                                              %           %               %          %
                         A great deal         3           10               6         12
                        A fair amount        22           38              27         39
                       Not very much         28           16              28         22
                             Not at all      34           20              21         12
                         Don’t know          14           15              19         15

This table shows a significant increase in the proportion of people who say that
they feel that NDC activities have helped to improve the area. If we add the



                                           18
responses in the great amount and a fair amount together, this tells us that the
proportion of people who believe this to be the case has increased by 23
percentage point between 2002 and 2004 and, from a lower baseline, these
results are now in line with the average for all NDCs.

How much trust would you say you have in Hartlepool New Deal for Communities
NDC partnership
                                        Hartlepool New
                                            Deal for
                                         Communities          NDC Aggregate
                                        2002       2004       2002    2004
                                         %           %         %        %
                       A great deal       8          18         8       11
                      A fair amount      44          41        35       42
                     Not very much       19          15        20       18
                         None at all      7           8         8        8
                       Don’t know        22          17        29       20

This table also indicates a significant shift in the proportion of people who say
that they trust the NDC partnership up by seven percentage points if you add the
great deal and fair amount categories together, and this proportion – 59% is
higher than the NDC aggregate of 53%. If should be noted, however, that this
increase has come mainly from those who previously did not know.              The
unconvinced – the not very much and not at all proportion has stayed roughly
consistent at around 24%.

Performance against key indicators.

As explained earlier in this report, for performance management purposes, the
impact of the CDI theme is measured against three key performance indicators.
The MORI survey results presented above allow us to measure performance
against these. These results show that:

1. The target for reducing the number of people who say that they feel no
   involvement in the local community to 25% by 2011, has already been met as
   the proportion in 2004 was 24%.

2. The target of increasing the proportion of people who feel that they can
   influence services to 30% in the NDC area by 2011 has also been met as the
   proportion in 2004 was 30%.

3. The target of increaseing the proportion of people involved on a voluntary
   basis to 17% within the NDC area by 2011 is still some way off as the
   proportion of people who identify themsevles as volunteers has remained at
   11% over the past three years and appears to have reduced from a higher
   base of 13% in 2000.

The MORI data presented above and the performance against key indicators
presents us with a surprising paradox. There appears to be a discernable trend in
the NDC area of a growing confidence that the NDC area is a helping to improve
the area, levels of trust in the NDC have improved, more people feel that they
know more of their neighbours, more people feel they are involved in their local
community and more people feel that they can influence services. Despite these
clear signs that the NDC is building a more sustainable, more confident and more




                                       19
involved community, this does not appear to be built on the back of greater
involvement in community organisations, or in voluntary activity.

One example of this would be the level of involvement in the NDC itself through
the Community Forum and the NDC steering group.           As the evaluation of the
level and quality of support to resident activists found, attendance at the Forum
has been declining and interest in being a resident member of the steering group
has also fallen away.       Participation in the elections for Steering Group
representatives and competition for places on the Steering Group is low in
Hartlepool compared with the other NDCs visited for that evaluation and this
potentially undermines the NDCs claim to be locally accountable. A number of
actions were agreed following this evaluation which are designed to address these
issues.

Most, although not all of the CDI theme funded projects promote community
involvement to a greater of lesser extent. Projects like the Horizon Centre, the
Salaam centre, and the Belle Vue Centre have local management committees, but
others, such as Money Wise, and Money Advice and debt counselling provide a
service and whilst savers are required to join Money Wise, being member of a
credit union is unlikely to be seen as volunteering or as a community activity.

The project which carries the main responsibility for building up and supporting
community organisation is the Capacity Building Project. Interviews with the staff
employed through this project and the monitoring returns from the project
indicate that this project has not yet delivered many new organisations. As one
worker explained

“There are nine Residents Associations in the NDC area. Seven of them
where set up in response to the NDC programme and two already
existed. There was a lot of work put into this at the beginning of the
process, but now they are well established, I support them to the extent
that each association needs me to and they all know where I am if they
want anything specific.”

Interviews with the team of capacity building trainees suggested that they are
busy working on a wide range of initiatives, many of which are with young
people, but not many of which have led to the formation of new community
organisations. It was suggested to the evaluation team that

“We‟ve spent too much of our time organising events and doing donkey
work, rather than community development work”.

Although many of the CDI funded projects do have outputs linked to engaging
volunteers to help in service delivery there is no specific project funded from
within the theme which is aimed at promoting volunteering. Given that the
number of people identifying themselves at volunteers is one of the key indicators
for this theme, this is perhaps surprising.

Evidence gathered for the evaluation of the Money Wise Community Banking
project suggested that this is an issue in the NDC area.

“We have not been able to attract the volunteers that we had hoped to.
We have volunteers form outside the NDC area who work with us, but no
NDC resident volunteers. We just put it down to a lack of confidence. So
we were never able to implement the training programme that we had.”

Building Social Capital



                                       20
It is worthwhile considering briefly whether it matters if the number of
volunteers, or the number of community organisations, or the membership of
them is an important issue for the NDC programme. One of the sociological
theories which lies behind the current emphasis on the importance of capacity
building and community involvement in neighbourhood regeneration is the need
to build “social capital”. Social Capital is defined by Putnum, on of its leading
protagonists as

“The connections among individuals – social networks and the
norms of reciprocity and trustworthiness that arise from them.
Social capital calls attention to the fact that civic virtue is most
powerful when embedded in a network of reciprocal social
relations. Interaction enables people to build communities, to
commit themselves to each other, and to knit the social fabric. A
sense of belonging and the concrete experience of social networks
and the relationships of trust and tolerance that can be involved
bring great benefits to people and sustains democracy and
community.” (2000).

Measures of social capital used by Putnum include membership of and
participation in community organisations. These theories suggest that, in
order for many of the gains made in the NDC area over the life of the NDC
programme to be sustainable, it is important not only to build up and
sustain involvement in the NDC programme itself, but more generally to
build community involvement and engagement in all forms of organised
activity, in short to build social capital.

   4   CONCLUSIONS AND RECOMMENDATIONS

Conclusions

   1) The CDI theme supports a wide range of projects, the majority of
      which appear to be working well, delivering effectively and are
      contributing significantly to the work of the Hartlepool NDC
      Partnership.

   2) The theme can be criticised for lacking coherence and there
      appears to have been no underlying community development and
      inclusion strategy which set a framework for the developments
      funded through this theme. Nevertheless, in the main, the projects
      supported by the theme are delivering good quality services and
      excellent community facilities to NDC residents.

   3) Together with the rest of the NDC programme, this theme is
      contributing towards a discernable trend in the NDC area of a
      growing confidence that the NDC programme is a helping to
      improve the area. Levels of trust in the NDC and in other local
      agencies has improved, more people feel that they know more of
      their neighbours, more people feel they are involved in their local
      community and more people feel that they can influence services.

   4) Two of the three key outcome measures, set for the theme to be
      achieved by the end of the programme have already (in 2004)
      been achieved.

   5) Whilst a number of the projects supported by the theme are
      already able to demonstrate how they will be sustained beyond the



                                       21
   end of the NDC programme, others appear solely dependant upon
   NDC funding and have no sustainability strategies in place.

6) Community involvement in the NDC itself, through the Steering
   Group and the Community Forum is static or declining. New and
   imaginative ways of involving the wider community and in
   gathering views from under represented sections of the community
   need to be developed.

7) Commitments on approved projects in this theme and the strong
   likelihood that the four unapproved projects will go ahead, mean
   that the theme is fully committed and any new developments can
   only be supported at the expense of existing commitments. There
   is nevertheless some limited scope for reducing commitments on
   some project in order to free up funds for new developments.

8) It appear, however, that levels of involvement in community
   organisations and levels of voluntary activity are static and the
   number of active community organisations is growing at a slower
   than anticipated rate.

9) Linked to this, progress towards achieving the third key outcome,
   increasing the number involved in voluntary work, appears to be
   negligible.

10) Number of residents in involved in community and voluntary
    organisations are an important measure of the likely sustainability
    of the NDC programme.

Recommendations

1) That the achievements to which the CDI theme has contributed are
   recognised and celebrated.

2) There should be a greater emphasis in the work conducted through
   the capacity building project on the establishment of and support
   for new community activities, organisations and groups, in
   particular with underrepresented sections of the NDC community.

3) Consideration should be given to the establishment of and NDC
   „People‟s Panel‟, which would enable the views of a representative
   cross section of NDC residents to inform NDC decision making.

4) Consideration should be given to the establishment of an initiative
   that would boost the recruitment, training and placement of NDC
   residents as volunteers with NDC projects. This might be jointly
   developed with the Employment Theme, as volunteering is often a
   route to employment.

5) All projects within the theme need to systematically encouraged to
   draw up strategies for sustainability beyond the life of the NDC
   programme. A resource should be identified that will assist
   organisations with business planning and sustainability issues.




                                    22
References

Hartlepool NDC Partnership (2001) West Central Hartlepool New Deal for
Communities Delivery Plan Hartlepool Council

National Audit Office (2004) An early progress report on the New Deal for
Communities Programme NAO

NDC National Evaluation Team (2003) New Deal for Communities The Natioal
Evaluation Annual Report 2002/03 Neighbourhood Renewal Unit

Putnam, R   (2000)  Bowling Alone: the collapse and revival of American
community Simon Shuster

Seargent, S and Winkel G. (1998) Social Capital and the revitalisation of New
York distressed inner city housing Housing Policy Debate

Sinclair, J  (2005) Community Engagement           in   the   West   Middlesbrough
Neighbuorhood Trust Middlesbrogh Council

Social Exclusion Unit (1998) Bringing Britain Together Cabinet Office

Social Exclusion Unit (2001) A New Commitment to Neighbourhood Renewal
Cabinet Office




                                       23
Appendix One
Proposed methodology for the                 evaluation   of   the   Community
Development and Inclusion Theme

Introduction
This thematic evaluation will be conducted during the summer of 2004,
beginning in July and reporting towards the end of September 04, so that the
evaluation can be presented to the Autumn theme group meeting.

Thematic evaluations will be more broad brush and less detailed than project
evaluations and they will attempt to provide a clear picture of the extent to
which the projects funded through in this theme are contributing towards the
overall aims of the theme and more generally towards the aims of the overall
NDC programme.

This methodology will firstly describe the themes overall objectives and the
projects within it. It will then set out the key questions that the evaluation will
seek to address and explain how evaluation will be conducted .

The aim and content of the theme
There are 16 projects shown in the 2004 – 7 action plan that are currently
funded through this theme. However, in addition to this support for the two
Community Learning Centres (funded from within the Education theme) and
the Communications project are provided by the Community Development
and Inclusion Manager and his staff and will therefore form part of this
evaluation. The projects within the recently created Youth Theme, though
originally part of the Community Development and Inclusion theme will not
form part of this evaluation. This is a new theme and will be evaluated at a
later date.

The overarching aim of this theme is described in the 2004–07 Action Plan as

“enabling resident leadership in the regeneration of the area and
ensuring the sustainability of that regeneration through building on the
spirit, energy and skills within the local community by supporting grass-
roots community groups and projects.”

Whilst all of the projects within this theme can be seen as contributing towards
the overarching aim, the Community Development and Inclusion team have
divided the projects into the following categories.


     Strengthening and                        Community Transport
 supporting residents groups                  Community Chest
   and community groups                       Oxygen Centre
                                              Horizon Centre
                                              Capacity Building Project
 Supporting groups who may                    Ethnic Minorities Project
  be excluded or who have                     Race Equality Strategy,
       special needs


                                        24
   Providing local advice and               MoneyWise Credit Union
              help                          Money advice and debt
                                            Counselling


                                            Community Learning Centres
                                            Grange Rd Methodist Resource
                                            Centre
    Improving the range and
                                            Osbourne Hall
  quality of facilities for sport,
                                            Voluntary Sector Premises Pool
  play, leisure and community
                                            Sunday Library opening
             activities
                                            Belle Vue Centre
                                            People’s Centre
                                            Events Project


The broad outputs to which all of the projects within this theme are deemed to
be contributing are

1. Reducing the proportion of people in the NDC area who say that they feel
   that they have no involvement in the local community from the baseline of
   37% (in 2001) to 33% in 2004, 29% by 3007 and 25% by 2011.

2. Increasing the proportion of NDC residents who feel that they can
   influence services from 22% in 2001 to 26% by 2006, and 30% by 2011.

3. Increasing the proportion of people who are involved on a voluntary basis
   from 11% in 2001, to 14% by 2006 and 17% by 2011.

Measurement of these outputs will be through the nationally conducted survey
of 500 NDC residents. This will be conducted during the summer by MORI
and the results will be available in October 04, right at the end of this
evaluation period. Whilst these results will be interesting and will tell us
something about underlying community trends, they will also be impacted on
by trends outside the scope of this theme (such as changing housing tenure
leading to a more transient population) and they will not capture the depth and
quality of all of the work which is being done through this theme’s projects.

Questions that the evaluation will seek to answer

In order to try and gain an impression of the depth, quality and impact of the
work undertaken within this theme, this evaluation will attempt to assess the
following

      How these projects are contributing towards the overarching aim of
       enabling and sustaining resident involvement in the regeneration of
       the area



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      The extent to which the projects complement each other and co-
       operate with each other
      How far the projects can be seen to be reaching out too all sections of
       the community
      How innovative and ground braking the projects are
      To what extent the projects are likely to be sustained beyond the end
       of the NDC programme
      What changes can be detected in the community and in community
       involvement generally.

Evaluation Activities
In order to do this the evaluation will draw upon
     The project evaluations already conducted in this theme. These will
       be; Belle Vue Centre, Voluntary Wheels, Money Wise Credit Union,
       Money advice and Debt Counselling, the Big Picture, the Level and
       quality of support provided for residents involved in the NDC.
     Interviews with key players from most of the projects within the theme
       which will explore the questions above
     Analysis of any statistical data we have from the Quarterly Monitoring
       returns.
     Relevant published research in the field
     Observations of activities and informal discussion with staff and
       residents.

The Evaluation Team
August 2004




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