Survey Software (PowerPoint)

							Customer Service
    FAG #7

      Tyler Godbolt
     Geoff Gallipeau
  Elizabeth Whitbread
     Sam DeMarco
Survey Software


Prezza Technologies
        Vs.
       Quask
The Survey Proposal
We as The Customer Service department would
 like to recommend the implementation of survey
 software at petPRO.

We feel this software would benefit the petPRO
 organization. Specifically benefiting The
 Customer Service department, and would also
 provide benefit to The HR and R & D
 departments.
Survey Software
Customer Service
• Can collect mass amounts of customer
  and product related data
• Cost effective due to the fact the
  information can be obtained without using
  representatives time
• Data can be accessed by management
  and decisions can be made based on data
  collected
• Customer satisfaction will be increased
  based on information collected
• Product quality will be improved based on
  information collected
Survey Software
Human Resources
• Surveys based internally through the
  petPRO ‘extranet’
• Employees can take anonymous surveys
  to determine workplace satisfaction
Research and Development
• Surveys aimed towards new ideas and
  product development
• What customers are looking to buy and
  what improvements our current products
  require
Quask – Form Artist
Strengths
• Easier to use and navigate
• Allows for more Customization
Weaknesses
• Do not have previous clients with
  both SAP and Form Artist
  implemented
• Security is slightly worse than
  Prezza
Prezza – Ultimate
Survey
Strengths
• Has unlimited help desk resources
  on website
• Allows user to save surveys under
  many different formats (pdf., excel)
Weaknesses
• Has limited user customization
• They do not offer a training
  program
Rating Requirements

                                        Rating Requirements

          5

          4

          3
 Rating




          2                                                           Prezza-Technologies
                                                                      Quask
          1

              0
                  7   8   9   10   11   12   13   14   15   16   17
                          Requirment ID
Core Requirements

                             Core Requirements

       1
     0.9
     0.8
     0.7
     0.6
 Y/N 0.5
     0.4                                         Prezza-Technologies
      0.3                                        Quask
      0.2
      0.1
        0
            1      2     3       4   5
                                         6
                Requirement ID
Overall Comparison
   Requirement ID   Prezza Technologies   Quask
          1                  Y               Y
          2                  Y               Y
          3                  Y               Y
          4                  Y               Y
          5                  Y               Y
          6                  Y               Y
          7                   5              5
          8                   5              4
          9                   3              4
         10                   4              4
         11                   3              4
         12                   5              4
         13                   1              3
         14                   5              0
         15                   0              0
         16                   5              4
         17                   5              4
         18               3 Years         5 years
         19                 1198           1177
         20                   0              0
         21                1 day           I day
Recommendation
Our Choice:
• Prezza-Technologies, Ultimate
  Survey
• Why? Have had a client that has
  implemented both Ultimate Survey
  and SAP within their infrastructure
• We know petPRO can integrate this
  software fairly easily
Conclusion
• With the information given survey
  software can benefit petPRO
  immensely
• Not only Customer Service, but HR,
  Marketing and R & D can benefit
  from this software
• This software will allow petPRO to
  know its customers and itself
THE END