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JOB DESCRIPTION Job Title: Network Support Technician Department: Information Systems Location: Based at Postal Headquarters Responsible to: Information Systems Manager Responsible for: N/A Role Purpose Responsible for the maintenance and support of Isle of Man Post LAN, WAN, IPT network infrastructure. Principle Duties 1. Monitoring and maintenance of IoM Post Office’s LAN & WAN performance. 2. Administration of appropriate backup systems and general network maintenance schedules. 3. Maintenance of appropriate IT system documentation, policies, procedures, and general administration files. 4. Develop and maintain a preventative maintenance programme. 5. Provide first line IT support to network users throughout Isle of Man Post Office and its subsidiaries and maintain an incident log. 6. Liaise directly with Government ISD and external suppliers when appropriate. 7. Maintain an effective business continuity plan which will include regular invocation tests. 8. Advise and support Information Systems Manager where appropriate Additional Duties 1. Provide advice and comment when requested on all matters concerning IoM Post Office network infrastructure issues. 2. From time to time, additional duties as directed by the Information Systems Manager that befits the skills and grade of the incumbent. 3. Attend relevant vocational, professional, and further education courses Core Responsibilities 1. Ensure all systems are backed up daily by appropriate means. 2. Ensure the quality of daily backups are suitable for restore should the need arise. 3. Effectively manage, maintain appropriate system maintenance procedures. 4. Take all reasonable steps to ensure that IoM Post Office network infrastructure is available to users at all times during notified shift hours. 5. Communicate the purpose and achievements of the role to the Information Systems Manager. You will be expected to attend all relevant training courses that are deemed necessary for the role in which you are employed. The above statements are intended to describe the general nature and level of work being performed the employee undertaking this role. They are not an exhaustive list of all responsibilities, duties, and skills required for the role. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed appropriate to the grade or in the case of unforeseen circumstances. Competency levels: The competency levels for this role are: Competency Level Team working: B Actively supports/manages staff to deliver objectives; generates enthusiasm and commitment in others and demonstrates this in their own approach; works collaboratively with colleagues to deliver results; develops effective and productive working relationships with colleagues and with contacts in other Departments/externally. Manages disagreements with tact and diplomacy. Communication: B Communicates openly with colleagues; is confident speaking in a group or team situation and expresses views in a clear and succinct way. Influences and convinces others to accept or agree to ideas; takes active steps to build acceptance of proposals using knowledge of the organisation. Achieving Results: C Schedules activities and resources to deliver to agreed timescale; communicates openly to ensure plans and priorities are updated; seeks out information from different sources and perspectives; anticipates potential problems inherent in alternative courses of action; strongly focused on achieving results; takes responsibility for ensuring that the business plan objectives are met. Delivering a quality service: C Delivers an excellent service to internal and external customers; proactively seeks out ways to maintain and improve high standards of service; analyses performance data to assess quantity and quality of service provision; looks for ways to improve value for money and encourages colleagues to do so. Development & Adaptability: C Adopts a positive, energetic and constructive approach to change; encourages and supports colleagues in accepting and adapting to changes in working practices; develops new solutions to problems and responds positively to new ideas. Encourages and supports team members to develop their capability. Demonstrates specialist knowledge and understanding of the technical demands of their own job and that of team. Personal Management: B Adopts an energetic approach to work and is enthusiastic and interested in their work; stays calm under pressure, and in control when under stress.
"Network Support Technician Job Description"