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Network Support Technician Job Description

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									                              JOB DESCRIPTION

Job Title:            Network Support Technician

Department:           Information Systems

Location:             Based at Postal Headquarters

Responsible to:       Information Systems Manager

Responsible for:      N/A

Role Purpose

Responsible for the maintenance and support of Isle of Man Post LAN, WAN, IPT
network infrastructure.

Principle Duties

    1. Monitoring and maintenance of IoM Post Office’s LAN & WAN performance.
    2. Administration of appropriate backup systems and general network
       maintenance schedules.
    3. Maintenance of appropriate IT system documentation, policies, procedures,
       and general administration files.
    4. Develop and maintain a preventative maintenance programme.
    5. Provide first line IT support to network users throughout Isle of Man Post
       Office and its subsidiaries and maintain an incident log.
    6. Liaise directly with Government ISD and external suppliers when appropriate.
    7. Maintain an effective business continuity plan which will include regular
       invocation tests.
    8. Advise and support Information Systems Manager where appropriate



Additional Duties

    1. Provide advice and comment when requested on all matters concerning IoM
       Post Office network infrastructure issues.
    2. From time to time, additional duties as directed by the Information Systems
       Manager that befits the skills and grade of the incumbent.
    3. Attend relevant vocational, professional, and further education courses
Core Responsibilities

   1. Ensure all systems are backed up daily by appropriate means.
   2. Ensure the quality of daily backups are suitable for restore should the need
      arise.
   3. Effectively manage, maintain appropriate system maintenance procedures.
   4. Take all reasonable steps to ensure that IoM Post Office network
      infrastructure is available to users at all times during notified shift hours.
   5. Communicate the purpose and achievements of the role to the Information
      Systems Manager.



You will be expected to attend all relevant training courses that are deemed
necessary for the role in which you are employed.

The above statements are intended to describe the general nature and level of work
being performed the employee undertaking this role. They are not an exhaustive list
of all responsibilities, duties, and skills required for the role. Employees may be
required to perform duties outside of their normal responsibilities from time to
time, as needed appropriate to the grade or in the case of unforeseen circumstances.

Competency levels:
The competency levels for this role are:

Competency                                                                                Level
Team working:                                                                               B
Actively supports/manages staff to deliver objectives; generates enthusiasm and
commitment in others and demonstrates this in their own approach; works
collaboratively with colleagues to deliver results; develops effective and productive
working relationships with colleagues and with contacts in other
Departments/externally. Manages disagreements with tact and diplomacy.
Communication:                                                                             B
Communicates openly with colleagues; is confident speaking in a group or team
situation and expresses views in a clear and succinct way. Influences and convinces
others to accept or agree to ideas; takes active steps to build acceptance of proposals
using knowledge of the organisation.



Achieving Results:                                                                         C
Schedules activities and resources to deliver to agreed timescale; communicates
openly to ensure plans and priorities are updated; seeks out information from
different sources and perspectives; anticipates potential problems inherent in
alternative courses of action; strongly focused on achieving results; takes
responsibility for ensuring that the business plan objectives are met.

Delivering a quality service:                                                              C
Delivers an excellent service to internal and external customers; proactively seeks
out ways to maintain and improve high standards of service; analyses performance
data to assess quantity and quality of service provision; looks for ways to improve
value for money and encourages colleagues to do so.
Development & Adaptability:                                                        C
Adopts a positive, energetic and constructive approach to change; encourages and
supports colleagues in accepting and adapting to changes in working practices;
develops new solutions to problems and responds positively to new ideas.
Encourages and supports team members to develop their capability. Demonstrates
specialist knowledge and understanding of the technical demands of their own job
and that of team.
Personal Management:                                                               B
Adopts an energetic approach to work and is enthusiastic and interested in their
work; stays calm under pressure, and in control when under stress.

								
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