A_ Getting Started by xumiaomaio

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									   SlipStream Web Accelerator
Client Care and Technical Support
          Training Guide

        Version 3.2




     Date: August 2004
                                     Table Of Contents

Getting Started .......................................................................... 6
  Minimum system requirements: .............................................................            6
  1. Download. ...................................................................................      6
  2. Install. .......................................................................................   6
  3. Starting SlipStream. .......................................................................       7
  4. Using SlipStream. ..........................................................................       7

Product F.A.Q. Section ................................................................. 7
 1. Overview of SlipStream Web Accelerator .............................................. 8
 Will SlipStream Web Accelerator speed up everything I do on the web? ............. 8
 How fast is SlipStream Web Accelerator? .................................................. 8
 What other features does SlipStream Web Accelerator include? ....................... 8
 How does SlipStream Web Accelerator work? ............................................. 8
 Will I benefit from using SlipStream Web Accelerator? .................................. 8
 What types of content does SlipStream Web Accelerator speed up? .................. 8
 2. Using Other Web Browsers: ............................................................... 8
 Can I use SlipStream Web Accelerator with Netscape Navigator? ...................... 8
 Can I use SlipStream Web Accelerator with other browsers such as Opera or
    Mozilla? ....................................................................................... 9
 3. Product Details: ............................................................................ 9
 How do I use Internet Explorer with SlipStream Web Accelerator? .................... 9
 Where can I get product information on how to use SlipStream Web
    Accelerator? ................................................................................. 9
 Where do I go if I have problems with SlipStream Web Accelerator? .................. 9
 Does SlipStream Web Accelerator speedup email? ....................................... 9
 Does SlipStream Web Accelerator speedup my secure (HTTPS) transactions such
    as my web-banking? ........................................................................ 9
 What operating systems or platforms can SlipStream Web Accelerator be
    installed on? ................................................................................. 9
 What system requirements are necessary to use SlipStream Web Accelerator? .... 10
Detailed Installation Instructions ....................................................... 10
 1. Download. .................................................................................. 10
 2. Install. ...................................................................................... 10
 3. Connect..................................................................................... 11
 4. Browse the Web. .......................................................................... 11
 5. Further Assistance. ....................................................................... 12
Using SlipStream Web Accelerator ..................................................... 12
    Launching SlipStream Web Accelerator ................................................ 13
    Accessing the User Interface ............................................................. 13
    Setting Username and Password Information .......................................... 13
    Changing the Image Quality Setting .................................................... 14
    Getting Full Image Quality ............................................................... 15
    Changing the Pop-Up Blocker Settings .................................................. 16
    Blocking In-Page Advertisements ........................................................ 19
    Starting and Stopping ..................................................................... 19
    Closing SlipStream Web Accelerator .................................................... 20
 Advanced Options: ........................................................................... 21
    Changing Your Connection Settings ..................................................... 21
   Bypassing SlipStream Web Accelerator for Selected Sites........................... 21
   Accelerating Email ......................................................................... 22
   View Your Acceleration Statistics ....................................................... 23
   View SlipStream Web Accelerator's Performance ..................................... 24
   Accessing Product Version Information ................................................. 24
   Updating Software ......................................................................... 25
   Uninstalling SlipStream Web Accelerator .............................................. 25

Troubleshooting ........................................................................ 26
 Problems   when    installing SlipStream Web Accelerator ................................ 26
 Problems   when    using SlipStream Web Accelerator (Browsing) ........................ 27
 Problems   when    using SlipStream Web Accelerator (Email) ............................ 28
 Problems   when    uninstalling SlipStream Web Accelerator ............................. 28

MacIntosh Information ................................................................ 28
 Detailed Installation Instructions .......................................................... 29
 1. Download. .................................................................................. 29
 2. Install. ...................................................................................... 29
 3. Connect..................................................................................... 30
 4. Browse the Web. .......................................................................... 30
 5. Further Assistance. ....................................................................... 30
 Launching SlipStream Web Accelerator ................................................... 30
   Setting Username and Password Information .......................................... 31
 Changing the Image Quality Setting ....................................................... 31
 Starting and Stopping ........................................................................ 32
 Changing Your Connection Settings ........................................................ 32
 Accessing Product Version Information ................................................... 33
 Uninstalling SlipStream Web Accelerator ................................................. 33

Technical Support Knowledge Base ................................................. 34
Accelerator-Related Questions ...................................................... 34
   After the Accelerator is installed, all network access from the machine is
   lost. All applications that access the Internet return errors, and even “ping”
   and “tracert” do not work ............................................................... 34
   The Accelerator detected another application using the HTTP listening port ... 34
   Unable to connect to the remote service because the database file could not
   be accessed or created. ................................................................... 35
   Unable to connect to the remote service (various non-database related
   reasons) ..................................................................................... 35
   Proxy exclusion list does not get pushed through from the server to the
   client ........................................................................................ 36
   The Accelerator does not start due to an installation or configuration
   problem ..................................................................................... 36
   The Accelerator was unable to load the sdicore.dll library ......................... 36
   End-user complains about poor image quality ........................................ 36
   End-user complains image files are not compressed ................................. 37
   “Show original image” option is not available ........................................ 37
   When the Accelerator client is started or stopped, an invalid page fault in
   WININET.DLL occurs ....................................................................... 37
   A specific website does not work through using the Accelerator .................. 37


                                            3
    The Accelerator crashes on Windows 95/98/ME ...................................... 38
    The Accelerator closes after double-clicking the icon in the system tray ........ 38
    System tray icon disappears while the Accelerator is running...................... 38
    I upgraded to the latest version of the Accelerator client and my Proxy
    Exclusion list and Pop-up Blocker White List were erased. ......................... 38
    How to interpret the results generated by the Diagnostics Tool ................... 39
    Registry keys which belong to the Accelerator ....................................... 39

Browser-Related Questions ................................................................... 39
   The Accelerator can work with Internet Explorer 5.0 or later and Netscape
   6.0 or later. ................................................................................ 39
   IE/Netscape is still set to use a proxy even after the Accelerator is disabled
   or not running. ............................................................................. 39
   Page can not be displayed when the Accelerator is disabled or not running. .... 40
   The Accelerator does not work with Netscape / Mozilla ............................ 40
   The Accelerator does not work with Netscape / Mozilla (multiple versions of
   Netscape / Mozilla co-existing in one computer) ..................................... 41
   The popup window “Please close all Netscape and Mozilla Windows” does not
   go away. ..................................................................................... 41
   Windows Update can not be performed with the Accelerator enabled ........... 42

E-Mail Accelerator-Related Questions ...................................................... 42
   A dialog appears when the Accelerator client starts, warning that another
   application is using port 25 or port 110 ................................................ 42
   During installation, a dialog appears warning that e-mail acceleration is
   disabled because another LSP (Layered Service Provider) was detected.......... 43
   Users are reporting that they cannot send email when the Accelerator client
   is enabled. .................................................................................. 43
   No response while sending e-mail with large attachments ......................... 44

Questions in Regards to Integration with Other Applications ........................... 44
   Applications (which might conflict with the Accelerator) .......................... 44
   I can not get iTunes Music Store to work with the Accelerator .................... 44
   Is the Accelerator compatible with McAfee Virus Scan? ............................. 45
   How do I enable Norton Internet Security 2004 to work with the Accelerator?.. 45
   Software conflict with Zone Alarm v 5 ................................................. 46
   I can not log in MSN (Windows Messenger) when the Accelerator is enabled .... 46
   How do I configure AdSubtract Pro to work with the Accelerator? ................ 46
   Is SPAMStract compatible with the Accelerator? ..................................... 47

Macintosh Accelerator Client Questions .................................................... 47
   (Mac) iTunes and/or iDisk does not work after the installation of the
   Accelerator ................................................................................. 47
   (Mac) Does the Accelerator support Internet Explorer? ............................. 47
   (Mac) Page cannot be displayed when the Accelerator is disabled ................ 48
   (Mac) How can I set or unset proxy settings? .......................................... 48
   (Mac) Installer (of the Macintosh client) becomes garbled text in the browser . 48
   (Mac) I am unable to start the Accelerator ............................................ 49
   (Mac) I am unable to start the Accelerator – Default User Suffix .................. 49
   (Mac) Does the Macintosh client support email acceleration? ...................... 49



                                           4
(Mac) Does the Macintosh client have a popup blocker? ............................. 49
(Mac) Is the Macintosh client able to block in-page advertisements? ............. 49
(Mac) Does the Macintosh client launch automatically at startup like the
Windows client? ............................................................................ 50
(Mac) How to uninstall the Accelerator? ............................................... 50




                                       5
Getting Started

The following section outlines what the end-user will experience when downloading, installing and
running SlipStream Web Accelerator Version 3.2.

Minimum system requirements:

The minimum system requirements for a customer to run the SlipStream Web Accelerator are as follows:

 Windows Operating Systems:                    Macintosh Operating System:

      Windows 95b w/ Winsock2                    OS X 10.2 or later
      Windows 98
      Windows 98 SE
      Windows Millennium Edition
       (Windows ME)
      Windows NT 4.0 Service Pack 6
      Windows 2000
      Windows XP

      Pentium 200MHz (or equivalent)             PowerPC G3 processor
      64MB RAM,                                  333MHz
      At least 5MB of hard-drive space.          128MB RAM
                                                  6MB of hard drive space.


 Web Browser:                                  Web Browser:

      Internet Explorer 4.0 (or later)           Safari 1.0 or later
      Netscape Communicator 6.0 (or
       later)


SlipStream accelerates your Internet access through proprietary text and image compression, content
caching and other network optimizations.

If you have a slow Internet connection (such as a dial-up or wireless connection) with bandwidth of less
than 300Kbps, you will experience a significant degree of acceleration using SlipStream.

SlipStream Web Accelerator significantly speeds up web page access. To achieve this speed up,
proprietary lossless compression is applied to text, html, xml, javascript and style sheets. Proprietary
image compression is applied to gif images, jpeg images and Flash content.

SlipStream also accelerates email traffic (POP3 and SMTP) using lossless compression.

SlipStream does NOT speed up file downloads (over FTP or file sharing programs), streaming
audio/video and HTTPS (secure web sites).

1. Download.

             Your ISP will provide you with a location to download the SlipStream Web Accelerator installer.
             Download the installer to your desktop.
             Once the download has completed, proceed to Step 2.

2. Install.



                                                       6
          On your Desktop you will find an icon called "SlipStreamInstaller".
          Double-click the icon to start the installation procedure.
          Once the installation finishes you will be prompted for a username and password. Enter the
           username and password provided to you by your ISP.
          To avoid having to keep entering your username and password each time, ensure that the
           "Save Password" box is checked and then proceed to Step 3.

3. Starting SlipStream.

          SlipStream Web Accelerator is automatically started when your computer starts up.
          Acceleration will begin as soon as a supported browser (such as Internet Explorer or Netscape)
           or a supported email client (such as Microsoft Outlook or Eudora) is started.
          On some Windows platforms a bubble icon will appear when the SlipStream Service has been
           established. On all other Windows platforms, you can verify that SlipStream Service has been
           established by hovering over the SlipStream tray icon (you should see a "SlipStream Service
           Enabled..." message).

4. Using SlipStream.

          Browse the web or download email as you normally would.
          Your web access or email access will be automatically accelerated by SlipStream Web
           Accelerator.
          If you desire to stop the application, select Stop SlipStream from the pop-up menu, or if you
           desire to exit the application completely, click Exit from the pop-up menu.


Product F.A.Q. Section

Have a question about the accelerator product or how it will benefit you while using the Internet? Read
on, we have the answers for you!

1. Overview of SlipStream Web Accelerator

      1.   Will SlipStream Web Accelerator speed up everything I do on the web?
      2.   How fast is SlipStream Web Accelerator?
      3.   What other features does SlipStream Web Accelerator offer?
      4.   How does SlipStream Web Accelerator work?
      5.   Will I benefit from using SlipStream Web Accelerator?
      6.   What types of content does SlipStream Web Accelerator speed up?

2. Using Other Web Browsers:

      1.   Can I use SlipStream Web Accelerator with Netscape Navigator?
      2.   Can I use SlipStream Web Accelerator with other browsers such as Opera or Mozilla?

3. Product Details

      1.   How do I use Internet Explorer with SlipStream Web Accelerator?
      2.   Where can I get product information on how to use SlipStream Web Accelerator?
      3.   Where do I go if I have problems with SlipStream Web Accelerator?
      4.   Does SlipStream Web Accelerator speed up email?
      5.   Does SlipStream Web Accelerator speed up my secure (HTTPS) transactions such as my web
           banking?
      6.   What operating systems or platforms can SlipStream Web Accelerator be installed on?
      7.   What system requirements are necessary to use SlipStream Web Accelerator?




                                                    7
1. Overview of SlipStream Web Accelerator

    1.   Will SlipStream Web Accelerator speed up everything I do on the web?

         SlipStream Web Accelerator accelerates certain text and graphics on web pages. With SlipStream
         Web Accelerator you will notice a significantly faster experience when you visit web sites, send
         and receive your e-mail, and perform many other Web-based activities. SlipStream Web
         Accelerator will not currently accelerate file downloads such as music files, or streaming video
         or audio media.

    2.   How fast is SlipStream Web Accelerator?

         The exact amount of acceleration can vary but with SlipStream Web Accelerator you will notice a
         significantly faster experience when you visit web sites, send and receive email, and perform
         many other web-based activities.

    3.   What other features does SlipStream Web Accelerator include?

         SlipStream Web Accelerator offers the following value-added service in addition to speeding up
         your web and email usage:

                Pop-Up Blocker - block annoying pop-up advertisements while surfing!
                Banner-Ad Blocking - Stop the ads, and surf faster!
                Integrated Diagnostic Support Tool

    4.   How does SlipStream Web Accelerator work?

         SlipStream accelerates your Internet access through proprietary text and image compression,
         content caching and other network optimizations.

    5.   Will I benefit from using SlipStream Web Accelerator?

         If you have a slow Internet connection (such as a dial-up or wireless connection) with bandwidth
         of less than 300Kbps, you will experience a significant degree of acceleration using SlipStream.

    6.   What types of content does SlipStream Web Accelerator speed up?

         SlipStream Web Accelerator significantly speeds up web page access. To achieve this speed up,
         proprietary lossless compression is applied to text, html, xml, javascript and style sheets.
         Proprietary image compression is applied to gif images, jpeg images and Flash content.

         SlipStream also accelerates email traffic (POP3 and SMTP) using lossless compression.

         SlipStream does NOT speed up file downloads (over FTP or file sharing programs), streaming
         audio/video and HTTPS (secure web sites).

2. Using Other Web Browsers:

    1.   Can I use SlipStream Web Accelerator with Netscape Navigator?




                                                    8
         Start Netscape Navigator and browse as you normally would. SlipStream Web Accelerator is
         launched automatically every time Windows starts. It operates in the background to accelerate
         your web connection. No user intervention is required.

    2.   Can I use SlipStream Web Accelerator with other browsers such as Opera or Mozilla?

         Yes. SlipStream Web Accelerator works with any web browser that allows you to specify an HTTP
         proxy. You must set the HTTP proxy host to be "localhost" and the port number to be "5400"
         (without quotes). Consult your browser's documentation for additional information.

3. Product Details:

    1.   How do I use Internet Explorer with SlipStream Web Accelerator?

         Start Internet Explorer and browse as you normally would. SlipStream Web Accelerator is
         launched automatically every time Windows starts. It operates in the background to accelerate
         your web connection. No user intervention is required.

    2.   Where can I get product information on how to use SlipStream Web Accelerator?

         Please visit the "Using SlipStream Web Accelerator" section for detailed information on using the
         product and discovering its useful features.

    3.   Where do I go if I have problems with SlipStream Web Accelerator?

                Detailed Installation Instructions
                Using SlipStream Web Accelerator
                Troubleshooting

    4.   Does SlipStream Web Accelerator speedup email?

         Yes. SlipStream Web Accelerator can reduce the amount of time it takes to send and receive
         email. SlipStream Web Accelerator accelerates email transparently without any user
         intervention, so you can use your mail program exactly as you normally would. It is compatible
         with any POP3/SMTP client, including Outlook Express, Eudora and Netscape Mail. Email
         acceleration is disabled by default.

    5.   Does SlipStream Web Accelerator speedup my secure (HTTPS) transactions such as my web-
         banking?

         SlipStream Web Accelerator does not accelerate secure transactions. Secure web sites will
         continue to work by bypassing the acceleration component.

    6.   What operating systems or platforms can SlipStream Web Accelerator be installed on?

         Windows Operating Systems:

                Windows   95b w/ Winsock2
                Windows   98
                Windows   98 SE
                Windows   Millennium Edition (Windows ME)
                Windows   NT 4.0
                Windows   2000




                                                      9
                     Windows XP
                     Pentium 200MHz (or equivalent)
                     64MB RAM
                     At least 5MB of hard-drive space.

              Web Browser:

                     Internet Explorer 4.0 (or later)
                     Netscape Communicator 6.0 (or later)



              Macintosh Operating System:

                     OS X 10.2 or later
                     PowerPC G3 processor
                     333MHz
                     128MB RAM
                     6MB of hard drive space.

              Web Browser:

                     Safari 1.0 or later

    7.        What system requirements are necessary to use SlipStream Web Accelerator?

              The recommended system requirements are a Pentium PC 200MHz with 64MB of RAM and at least
              5 MB of hard-disk space.
              On a Macintosh computer a PowerPC G3 processor with OS X 10.2 (or later) with 333Mhz and
              128MB RAM and 6MB of hard drive space is the minimum requirement.




Detailed Installation Instructions

This section will assist you with the installation of the SlipStream Web Accelerator.

1. Download.

         1.     Your ISP will provide you with a location to download the SlipStream Web Accelerator installer.
         2.     Download the installer to your desktop.
         3.     Once the download has completed, proceed to Step 2.

2. Install.

         1.     After downloading the SlipStream Web Accelerator installer onto your Desktop, an icon as
                shown below will be on your Desktop. Double-clicking on the icon will launch the installer.




         2.     The installer will guide you through the complete setup process.



                                                          10
3. Connect.

      1.   As this is your first time launching the product, you will be prompted for a username and
           password. Enter the username and password provided to you by your ISP in the fields provided.




      2.   Click OK. SlipStream Web Accelerator will connect to your ISP.
      3.   After installing SlipStream Web Accelerator, an icon as shown below is placed in your system
           tray. Opening any web browser launches SlipStream Web Accelerator.




4. Browse the Web.

          Browse the web as you normally would.



                                                   11
          When finished, simply close your web browser, as you normally would, and SlipStream Web
           Accelerator will remain idle in your system tray.
          If you want to stop the application after browsing select Stop SlipStream from the pop-up
           menu, or if you desire to exit the application completely, click Exit from the pop-up menu.

5. Further Assistance.

          To get the most out of your new software, please visit the "Using SlipStream Web Accelerator"
           section.
          If you experience technical problems downloading, installing or running SlipStream Web
           Accelerator, consult the Troubleshooting section for further assistance.
          Still having trouble? Feel free to contact us for product setup or feedback.




Using SlipStream Web Accelerator


This section will familiarize you with the features of SlipStream Web Accelerator Version 3.2.

1. Using SlipStream Web Accelerator.

          launching SlipStream Web Accelerator
          accessing the user interface
          setting username and password information
          changing image quality settings
          using the pop-up blocker settings
          blocking in-page advertisements
          starting and stopping
          closing SlipStream Web Accelerator

2. Advanced Options.

          changing your connection settings
          bypassing SlipStream Web Accelerator for selected sites
          accelerating email
          view your acceleration statistics
          view SlipStream Web Accelerator's performance
          accessing product version information
          changing autoupdate settings

3. Uninstalling.

          uninstalling SlipStream Web Accelerator

Need further assistance? Feel free to contact us for product information or feedback.




                                                     12
   Launching SlipStream Web Accelerator

SlipStream Web Accelerator launches automatically each time you start Windows. It operates in the
background to accelerate your Internet connection. No user intervention is required.

If SlipStream Web Accelerator is not running and you need to launch it manually, an icon titled
"SlipStream Web Accelerator" is located in the Windows Start Menu under the SlipStream folder (as shown
below).




The SlipStream taskbar icon appears in the Windows taskbar to you show you it is running.




   Accessing the User Interface

Once launched, SlipStream Web Accelerator will remain in the system tray (as shown below). For the most
part, during web browsing there will be no need to access the user interface. You can use the user
interface to change settings, view connection status or acceleration statistics.




To access the user interface features, click on the SlipStream Web Accelerator icon in the system tray
(shown above). A pop-up menu will appear (shown below), providing access to all the features of the
product. Selecting and single-clicking any of the menu items will access that particular feature.




   Setting Username and Password Information

Your username and password information is located in the Connection Status dialog. To set your username
and password:




                                                   13
      1. Right-click on the SlipStream Web Accelerator taskbar icon and select "Settings..." from the
           menu.
      2. Click on the "Connection" tab.




      3. Enter your username and password in the fields provided. To avoid having to do this each time
           you connect, ensure that the "Save password" box is checked.
      4. To save your settings, press OK.




   Changing the Image Quality Setting

The image quality setting changes the quality of images that appear in your SlipStream Web Accelerator.
The higher the quality you select, the longer it will take the image to load. For slower Internet
connections, it is recommended that you lower your image quality. This slider can be adjusted anytime
while browsing.

You can easily obtain full image quality for a particular image (described below), so don't be overly
conservative about lowering your image quality setting.

      1.   Right-click on the SlipStream Web Accelerator system tray icon. See the user interface section
           of the product guide if you are unsure how to do this.
      2.   Select "Settings...".
      3.   Select the "Image Quality" tab.
      4.   Use the slider bar to adjust the image quality setting.
      5.   Press OK to save the settings.




                                                    14
   Getting Full Image Quality

Note: The following information applies only when browsing with Internet Explorer.

While browsing, if you would like to request the full quality image, simply right-click on the desired image
from within Internet Explorer and select "Show Original Image" from the menu (shown below).




The full quality image will appear in place of the lower quality image (shown below).




If you want to see the full quality version of all images on the current page, simply right-click on any
image from within Internet Explorer and select "Show All Original Images" from the menu (shown below).



                                                    15
   Changing the Pop-Up Blocker Settings

SlipStream Web Accelerator can prevent pop-up windows and floating flash advertisements from
appearing while you browse the Internet. This behavior is enabled by default, and no user-intervention is
required. However, you can disable these features at any time.

A limited number of web sites require pop-ups to function correctly. SlipStream Web Accelerator allows
you to specify a "White List" of sites where pop-ups will not be blocked.

You can also see a list of all pop-ups that were blocked. This information is useful if you suspect a web
site is not functioning properly because pop-ups are being blocked.

Enabling and Disabling the Pop-Up Blocker

          Right-click on the SlipStream Web Accelerator system tray icon. See the user interface section
           of the product guide if you are unsure how to do this.
          Select "Pop-Up Blocker...".
          Select the "Options" tab.




                                                    16
         To hear a beep whenever a pop-up is blocked, check "Notify blocked pop-up by PC speaker
          beep".
         To enable the blocking of floating Flash advertisements, check "Block Floating Flash-Ads".
         To disable all pop-up blocking for all sites, uncheck "Enable PopUp Blocker".
         Press OK to save the settings.

Disabling the Pop-Up Blocker for Specific Sites

         Right-click on the SlipStream Web Accelerator system tray icon. See the user interface section
          of the product guide if you are unsure how to do this.
         Select "Pop-Up Blocker...".
         Select the "White List" tab.




         Use the "Add", "Remove" and "Remove All" buttons to manipulate the White List.
         Press OK to save the settings.

Viewing the Pop-Up Blocker Log




                                                  17
         Right-click on the SlipStream Web Accelerator system tray icon. See the user interface section
          of the product guide if you are unsure how to do this.
         Select "Pop-Up Blocker...".
         Select the "Logging" tab.




         To add a web site to the "White List" so that pop-ups are no longer blocked from that site,
          right-click on the site and click "Add to Whitelist".

Adding Sites to the White List

You can add sites to the White List within the Pop-Up Blocker dialogs, shown above, or from within
Internet Explorer.

         Right-click on any text while browsing within Internet Explorer.
         Select "Add to Whitelist" from the menu to add the current site to the White List.




                                                   18
   Blocking In-Page Advertisements

SlipStream Web Accelerator can block many graphical advertisements that appear on various web pages
(i.e. ad banners). Enabling this feature will prevent these ads from being downloaded and displayed in
your browser, reducing download time.

Enabling and Disabling the Ad Blocker

          Right-click on the SlipStream Web Accelerator system tray icon. See the user interface section
           of the product guide if you are unsure how to do this.
          Select "Settings...".
          Select the "Features" tab.




          To enable ad blocking, check the "Block in-page advertisements" box. To disable ad blocking,
           uncheck it.
          Press OK to save the settings.




   Starting and Stopping

When SlipStream Web Accelerator is launched it automatically connects. Occasionally, you may need to
stop or start manually.

To Stop:

If you are connected and you want to manually disconnect, right-click on the SlipStream Web Accelerator
system tray icon to access the pop-up menu. Select the menu item "Stop SlipStream".




                                                   19
The SlipStream system tray icon will now have a red "X" through it.




To Start:

If SlipStream is stopped and you want to manually start, right-click on the SlipStream Web Accelerator
system tray icon to access the pop-up menu. Select the menu item "Start SlipStream".




The red "X" through the SlipStream system tray icon will disappear.




   Closing SlipStream Web Accelerator

To close SlipStream Web Accelerator:

           Right-click on the SlipStream Web Accelerator system tray icon and select "Exit" from the pop-
            up menu (see below). SlipStream Web Accelerator will disconnect and close. Doing this will not
            close any open browser windows.




      Note: SlipStream Web Accelerator will automatically launch again the next time you reboot your
      computer.




                                                    20
   Advanced Options:

   Changing Your Connection Settings

Normally, the connection settings that are set during installation do not need to be changed. If, however,
your ISP provides new connection settings, you may change the preset ones using the "Settings" dialog.

          Click on the SlipStream Web Accelerator system tray icon to access the pop-up menu.
          Select "Settings...".
          Click on the "Connection" tab.




          Press "Advanced...".




          Change the "Remote Server Hostname" and "Server Port" to the ones your ISP provided you. In
           most cases, it is unnecessary to change the "Local Listening Port".
          Press "OK" to close the "Connection" dialog box.
          Press "OK" to save your new connection settings. These settings will be used next time you
           connect with SlipStream Web Accelerator.




   Bypassing SlipStream Web Accelerator for Selected Sites

If you wish to bypass SlipStream Web Accelerator for certain web sites (web sites on your local corporate
intranet, for instance), then simply select the "Features" tab on the "Settings" dialog and click on "Proxy
Exclusion" (see below). You have two options for bypassing sites:




                                                    21
         If you have already defined a proxy exclusion list in your web browser, select "Use browser's
          proxy exclusion settings" to configure SlipStream Web Accelerator to exclude these sites as
          well.
         You may also "Specify a proxy exclusion list" by selecting this option. In the given text field,
          list all the web sites, separated by semicolons, that you wish to bypass SlipStream Web
          Acceleration.




         Stop and then start SlipStream Web Accelerator.

Note: Some versions of Netscape do not support the wildcard (*) operator.




   Accelerating Email

SlipStream Web Accelerator can reduce the amount of time it takes to send and receive email. SlipStream
Web Accelerator accelerates email transparently without any user intervention, so you can use your mail
program exactly as you normally would. It is compatible with any POP3/SMTP client, including Outlook
Express, Eudora and Netscape Mail. Email acceleration is disabled by default.

To enable email acceleration:

         Right-click on the SlipStream Web Accelerator system tray icon. See the user interface section
          of the product guide if you are unsure how to do this.
         Select "Settings...".
         Select the "Features" tab.




                                                    22
          Check "Enable SlipStream Email".
          Press OK to save the settings. The changes will take effect the next time SlipStream Web
           Accelerator and your mail client are restarted.




   View Your Acceleration Statistics

You can view the acceleration statistics and how they change dynamically using the Statistics dialog.

          Click on the SlipStream Web Accelerator taskbar icon to access the pop-up menu.
          Select "Statistics...", to display the Statistics summary dialog.
          Click "Reset" to reset the statistics. You may do so at anytime while browsing without affecting
           SlipStream Web Accelerator's performance or operation.
          Click the "Details" button to view more detailed statistics information (see below).




      Consult the following table for a description of the values.


       Original
                  Size of the original (uncompressed) data.
       Data
       Actual     Amount of data sent by SlipStream Web
       Data       Accelerator.
       Savings    Factor of reduction in data. E.g. A savings ratio



                                                    23
       Ratio      of 4.00 means your connection is 4 times faster
                  than a normal connection on average.
       Text-      This row contains compression information
       based      regarding text-based content.
                  Contains compression information regarding
       Graphics
                  graphical content.
                  Contains information regarding content that is
       Others
                  neither text nor graphical.
                  Lists the total original and compressed amounts
       Upstream
                  of data uploaded.




   View SlipStream Web Accelerator's Performance

You can view the accelerator's overall performance using the Performance dialog.

          Click on the SlipStream Web Accelerator taskbar icon to access the pop-up menu.
          Select "Performance...", to display the Performance dialog.
          Click "Reset" to reset the statistics. You may do so at anytime while browsing without affecting
           SlipStream Web Accelerator's performance or operation.




From this screen you can view the size of the original (uncompressed) data transferred through
SlipStream, the actual (compressed) size of the data, and your savings ratio. For example, a savings ratio
of 4.0 means your connection is 4 times faster than a normal connection on average.

Also on this screen are the speed of your connection and the estimated amount of downloading/uploading
time saved by using the accelerator. Note that these two features are only available when using a dial-up
connection.




   Accessing Product Version Information

You may view the product version in the About dialog.




                                                    24
          Right-click on the SlipStream Web Accelerator taskbar icon to access the pop-up menu.
          Select "Help" > "About" to display the About dialog (see below).




   Updating Software

AutoUpdate will inform you of any major or minor software upgrades to the SlipStream Service. By
default, you will be notified of all software upgrades.

If you want to manually update SlipStream Web Accelerator:

      1.   Open the "Settings" dialog.
      2.   Click on the "Update" tab.




          Select "Update Now" to upgrade to the latest version.




   Uninstalling SlipStream Web Accelerator

          Under the Windows Control Panel, select "Add or Remove Programs"



                                                   25
              Select SlipStream Web Accelerator and click Remove.
              The uninstaller will launch and guide you through the uninstallation procedure.


Troubleshooting

This section helps troubleshoot general issues that may occur while installing, using and uninstalling
SlipStream Web Accelerator. Click any of the following for more information.


I have problems when I ...
...install the SlipStream Web Accelerator

              Where can I find a “step-by-step” procedure for installing SlipStream Web Accelerator on my
               computer?
              During installation, a dialog appears warning that email acceleration is disabled because
               another LSP was detected. Why is it?

...use the SlipStream Web Accelerator (Web-Browsing Related)

              Why   am I not able to connect to the remote service?
              Why   can't I right-click on an image to get the "Original Image?
              Why   can‟t I load/open some specific websites when the Accelerator is enabled?
              Why   is Netscape/Mozilla not working with the Accelerator?
              Why   do some Java-applets (such as certain games on www.pogo.com) not work?

...use the SlipStream Web Accelerator (Email-Browsing Related)

              During installation, a dialog appears warning that email acceleration is disabled because
               another LSP was detected. Why is it?
              When the Accelerator starts, a dialog appears warning that another application is using port 25
               or port 110. Why is it?

...uninstall the SlipStream Web Accelerator

              How do I remove the SlipStream Web Accelerator from my computer?




Problems when installing SlipStream Web Accelerator

    1.       Where can I find a “step-by-step” procedure for installing SlipStream Web Accelerator on my
             computer?

             Click here for detailed installation instructions. A full set of screenshots are provided to assist
             you with the installation procedure.

    2.       During installation, a dialog appears warning that email acceleration is disabled because
             another LSP was detected. Why is it?

             This dialog is a warning stating that e-mail acceleration is not possible on this computer due to a
             software conflict. However, the web acceleration will still work properly. If you would like to




                                                          26
        have e-mail acceleration, the other LSPs must be removed followed by with a re-installation of
        the Accelerator.

        Please contact your ISP for proper instruction regarding this matter.




Problems when using SlipStream Web Accelerator (Browsing)

   3.   Why am I not able to connect to the remote service?

        Please ensure that you have the correct username, password, server name and server port
        number. Also please make sure that you have an active internet connection and your server is
        not currently unavailable.

        If you see any error messages, please refer to Error Message Troubleshooting.

   4.   Why can't I right-click on an image to get the "Original Image"?

        Some web sites disable the right-click using Javascript. On other sites, the image in question may
        be a background image. To see the full quality image, change the Image Setting to "Full Quality"
        and press Ctrl-Refresh in Internet Explorer.

   5.   Why can’t I load/open some specific websites when the Accelerator is enabled?

        The websites may be blocked by the Popup-blocker component of the Accelerator. Please disable
        “Block Floating Flash-ads” option in the Popup-blocker settings. If problem persists, please add
        the website to the “Popup-blocker White list”.

        You can always add the website to the Proxy Exclusion List to bypass the Accelerator.

   6.   Why is Netscape/Mozilla not working with the Accelerator?

        The primary reason for Netscape/Mozilla browsers not working, is that the proxy setting is not
        updated properly. We highly recommend users who use Netscape/Mozilla browsers to leave the
        Accelerator on once your computer is turned on (if it is in your start-up menu, it should be
        automatically started when you start the computer) and before you browse. Please do not
        attempt to stop/disable it while you're browsing. Leave it on always for the entire time while
        you're browsing. If the Accelerator is working properly, when you go to any websites, the
        Slipstream icon (in the system tray) should be flashing/changing colour.

        If the problem persists please contact your ISP for further assistance.

   7.   Why do some Java-applets (such as certain games on www.pogo.com) not work?

        Older versions of the Java Runtime Environment (JRE) cannot display certain image types (such
        as 'PNG'). To fix this problem, simply change your Image Setting to the maximum quality level or
        upgrade to the newest JRE.




                                                    27
Problems when using SlipStream Web Accelerator (Email)

    8.        During installation, a dialog appears warning that email acceleration is disabled because
              another LSP was detected. Why is it?

              This dialog is a warning stating that e-mail acceleration is not possible on this computer due to a
              software conflict. However, the web acceleration will still work properly. If you would like to
              have e-mail acceleration, the other LSPs must be removed followed by with a re-installation of
              the Accelerator.

              Please contact your ISP for proper instruction regarding this matter.

    9.        When the Accelerator starts, a dialog appears warning that another application is using port
              25 or port 110. Why is it?

              By default, the Accelerator listens on 127.0.0.1:25 and 127.0.0.1:110, receiving redirected
              traffic. This warning shows that some other application on the computer is listening on either
              one of these ports. However, the web acceleration will still work properly. If you would like to
              have e-mail acceleration, you need to disable the application that‟s listening on the specified
              port(s).

              Please contact your ISP for proper instruction regarding this matter.




Problems when uninstalling SlipStream Web Accelerator

    10. How do I remove the SlipStream Web Accelerator from my computer?

              Click here for detailed uninstallation instructions. There will be a dialog warning you to close all
              the other application windows. If you have done so, please proceed with the uninstallation.




MacIntosh Information

This section will assist you with the installation of the SlipStream Web Accelerator for the Macintosh. It
will also familiarize you with the features of the accelerator.

1. Installation.

         1.     quick start installation instructions
         2.     detailed installation instructions

2. Using SlipStream Web Accelerator.

         1.     launching SlipStream Web Accelerator
         2.     setting username and password information
         3.     changing image quality settings
         4.     starting and stopping

3. Advanced Options.



                                                          28
       1.     changing your connection settings
       2.     view your acceleration statistics
       3.     accessing product version information

4. Uninstalling.

       1.     uninstalling SlipStream Web Accelerator




   Detailed Installation Instructions

The minimum system requirements are a PowerPC G3 processor at 333MHz with 128MB RAM and 6MB of
hard drive space. It works with OS X 10.2 or later and Safari 1.0 or later.

1. Download.

             Your ISP will provide you with a location to download the SlipStream Web Accelerator installer.
             Download the disk image, it should automatically decompress and mount itself.
             Once the download has completed, proceed to Step 2.

2. Install.

       1. After downloading the SlipStream Web Accelerator installer, you should see an icon as shown
              below in the installer volume. Double-clicking on the icon will launch the installer.




       2. The installer will guide you through the complete setup process.




                                                        29
3. Connect.

      1. As this is your first time launching the product, you will be prompted for a username and
           password. Enter the username and password provided to you by your ISP in the fields provided.




      2. Click OK. SlipStream Web Accelerator will connect to your ISP.
      3. After launching the SlipStream Web Accelerator, you will see the following icon in the dock.




4. Browse the Web.

      1. Browse the web as you normally would.
      2. When finished, simply close your web browser, as you normally would, and SlipStream Web
           Accelerator will remain idle.
      3. If you want to stop the application after browsing select Stop SlipStream Web Accelerator
           from the application menu, or if you desire to exit the application all together click Quit from
           the application menu.

5. Further Assistance.

      1. To get the most out of your new software, please see the Macintosh Product Guide.
      2. Still having trouble? Feel free to contact us for product setup or feedback.




   Launching SlipStream Web Accelerator

If the SlipStream Web Accelerator is not running and you need to launch it manually, locate the
SlipStream Web Accelerator icon in the Applications folder and double-click it.




                                                    30
   Setting Username and Password Information

Your username and password information is located in the Connection Status dialog. To set your username
and password:

      1. Click on the SlipStream Web Accelerator dock icon.
      2. Click on the "Connection" tab.




      3. Enter your username and password in the fields provided. To avoid having to do this each time
           you connect, ensure that the "Save password" box is checked.
      4. To save your settings, press "Apply".




   Changing the Image Quality Setting

The image quality setting changes the quality of images that appear in your SlipStream Web Accelerator.
The higher the quality you select, the longer it will take to load. For slower Internet connections, it is
recommended that you lower your image quality. This slider can be adjusted anytime while browsing.

      1.   Click on the SlipStream Web Accelerator dock icon.
      2.   Select the "Image Quality" tab.
      3.   Use the slider bar to adjust the image quality setting.
      4.   Press "Apply" to save the settings.




                                                    31

    Starting and Stopping
          To Stop:

           If you are connected and you want to manually disconnect, click on the SlipStream Web
           Accelerator dock icon. Select the menu item "Stop SlipStream Web Accelerator" from the
           application menu-bar.




          To Start:

           If SlipStream Web Accelerator is stopped and you want to manually start, click on the
           SlipStream Web Accelerator dock icon. Select the menu item "Start SlipStream Web
           Accelerator" from the application menu-bar.




   Changing Your Connection Settings

Normally, the connection settings that are set during installation do not need to be changed. If however,
your ISP provides new connection settings, you may change the preset ones using the "Settings" dialog.

      1. Click on the SlipStream Web Accelerator dock icon.
      2. Click on the "Connection" tab.




                                                   32
      3. Press "Advanced...".




      4. Change the "Remote Server Hostname" and "Server Port" to the ones your ISP provided you. In
          most cases, it is unnecessary to change the "Local Port".
      5. Press "OK" to close the "Connection" dialog box.
      6. Press "Apply" to save your new connection settings. These settings will be used next time you
          connect with the SlipStream Web Accelerator.




   Accessing Product Version Information

You may view the product version in the About dialog.

      1. Click on the SlipStream Web Accelerator dock icon.
      2. Select "About SlipStream Web Accelerator" from the application menubar.




   Uninstalling SlipStream Web Accelerator

      1. Quit the SlipStream Web Accelerator.
      2. Launch the finder and browse to the /Applications folder.
      3. Drag the accelerator icon to the trash can.




                                                   33
Technical Support Knowledge Base


Accelerator-Related Questions


   After the Accelerator is installed, all network access from the machine is lost.
    All applications that access the Internet return errors, and even “ping” and
    “tracert” do not work

Cause: This can happen if the LSP chain is broken, or if a conflicting LSP is installed after the
Accelerator client.

Solution: The best course is to completely deregister all LSPs on the system. The side effect of this
for the Accelerator is that e-mail acceleration will no longer work; web acceleration will still work fine.
Other applications installed on the system that use LSPs may also stop working to various degrees.
However, such a state is better than having no network access at all.

To deregister all LSPs, please follow these steps:
       1. Open a command prompt window;
       2. Change to the installation directory for the Accelerator (e.g. “C:\Program Files\Accelerator”);
       3. Type “instlsp –f”;
       4. Reboot the computer and network access should be back.


   The Accelerator detected another application using the HTTP listening port

Cause: Please see the screen shot below:




For version 3.1 or later, the Accelerator will automatically increase the listening port number to the
next available number (up to value 65534) if it detects another application is using the port which
was specified in the connection settings.

For older versions of clients, there are three possible causes:

1. This can occur to Windows XP users when they utilize the “Switch User” feature, and both users wish
    to use the Accelerator. The first user will already be using the default local listening port (5400), so
    other users can not use the same port.




                                                     34
2. A different application might be using the default listening port of the Accelerator. This can be
    verified by doing a netstat (“Start Menu”  Run  type “cmd” or “command”  type “netstat –an”
    in command). The default HTTP listening port for the Accelerator is 127.0.0.1:5400. To find the
    application that is actually listening on the port, the user can download a program called TCPView
    from the following link:
    http://www.sysinternals.com/ntw2k/source/tcpview.shtml
    This application works on Windows NT/2000/XP and Windows 98/ME.

3. The LSP chain might be damaged, which could happen if other LSP-based applications were installed
    after the Accelerator or if there was a previous uninstallation that did not incomplete.

Solution: In the first two cases, the default listening port of the Accelerator client can be changed.
Please select “Settings” from the Menu, click on “Connection” tab, press “Advanced…” button and change
the listening port number. From build 3.1.0 and onwards, the first two cases should never happen
because the Accelerator client will automatically choose the next unused port if the one it has been
configured for is in use. For the third scenario, all LSPs on the system should be deregistered. See the
solution up above for “After the Accelerator is installed, all network access is lost.…”.



   Unable to connect to the remote service because the database file could not be
    accessed or created.

Cause: Please see the screen shot below:




This error message will not happen with version 3.1.0 and later versions. For earlier version, this
normally occurs in Windows NT 4.0 SP 6, Windows 2000 or Windows XP. Users that do not have
administrative rights can not use the Accelerator if the installation directory is not writable by these
users. The file “sdi.db” in this directory has to be accessed and edited constantly.

Solution: Starting from the build 3.1.0, the file “sdi.db” is stored in C:\Documents and
Settings\(username)\Application Data\ to prevent this problem from happening. For the earlier versions,
change the permissions on the installation directory to allow the appropriate users to create and modify
files.



   Unable to connect to the remote service (various non-database related reasons)

Causes: There are many possible reasons which cause this problem. Clicking on the “Details” button
when the error message appears may show text strings such as the following:
"The SlipStream Service does not allow connections from your current IP address..."
"Your username and/or password were not accepted by the SlipStream Service..."
"The SlipStream Service could not be started due to an authentication timeout ..."



                                                     35
"The SlipStream Service indicated that it has insufficient resources to handle your connection..."
These detailed strings should be largely self-explanatory; however, some possible solutions are as follows.

Solution: Please verify the following items:
                 User has entered the correct user ID and password. (If the full email address is used as
                  the username, the user will need to type in the email address)
                 User‟s client software is configured to connect to the correct “Remote Server
                  Hostname” and “Server Port”
                 The user‟s Internet connection is active (try pinging a well known site such as
                  www.google.com)
                 The Acceleration server is not down (try connecting to it yourself with an Accelerator
                  client)
                 If the user has a firewall application installed, make sure that access to the configured
                  “Remote Server Hostname” and “Server Port” is allowed.

The Diagnostics tool may be used to help determine what the causes are. It is available with client 3.0.65
and later. Test 1 through Test 4 in the “Diagnostic Tests” section at the bottom of the results screen can
sometimes shed more light on the issue. For an explanation of what these tests try to do, please refer to
the question “How to interpret the results generated by the Diagnostics Tool”.



   Proxy exclusion list does not get pushed through from the server to the client

Please refer to the question “Windows Update can not be performed with the Accelerator enabled”.



   The Accelerator does not start due to an installation or configuration problem

Cause: This is the screen shot of the configuration error message. This normally occurs due to
incomplete installation or uninstallation (or some files are deleted).




Please note that problem “The Accelerator was unable to load the sdicore.dll library" can also be resolved
in the same way.

Solution: Please uninstall the Accelerator complete then reinstall it.


   The Accelerator was unable to load the sdicore.dll library

Please refer to the question “The Accelerator does not start due to an installation or configuration
problem” for an alternate solution.



   End-user complains about poor image quality




                                                     36
Cause: The user is not aware of the Accelerator's "Show Original Image" feature, and does not know
how to change image quality.

Solution: There are two options:
                i      Tell the user to right-click on the image (in Internet Explorer) and select "Show Original
                       Image" or "Show All Original Images"
                ii     If the user would like better image quality for all sites, they can change the image slider
                       setting via the Accelerator's 'Settings' menu.


   End-user complains image files are not compressed

Cause: There are several possible causes of this issue. If the user uses a browser other than IE, it might
not detect proxy setting made by the Accelerator. From the server side, if the server side load is above a
certain limit specified in the server‟s configuration file, the image down-sampling will not be done.

Solution: There are two possible solutions. They are as follows:
                i      Ask the user what browser client is used when the problem occurs. For detailed
                       instructions on setting the proxies in Netscape and Mozilla, please refer to this browser-
                       related question “The Accelerator does not work with Netscape / Mozilla”.
                ii     Please notify your server maintenance personnel about this issue and solve the issue.



   “Show original image” option is not available

Cause: There are several possible causes and they are as follows:
           1.        This option is applicable if the user browses with Internet Explorer.
           2.        This option is only available if the Accelerator is enabled before any Internet Explorer
                     browser window is open.
           3.        “Show original image” feature doesn‟t apply to any image which is the background of that
                     specific web page.
           4.        This option will not be available when the user visits sites which disable the right-click
                     function (by using javascripts).
           5.        If the web page is a JSP (Java Server Page), this “show original image” option will not be
                     available. The content of the page is modified by the web server before it is sent to the
                     user who requests it. To right-click the image (on this page) can only obtain the property
                     of the whole page.

Solution: For cause 1 and 2, please enable the Accelerator before launching Internet Explorer. If the
“Show original image” options is not available due to a background image, a JSP page or the right-click
function being disabled, adjust the image quality to full image and refresh the page (by hitting “Ctrl” and
“F5” keys at the same time).



   When the Accelerator client is started or stopped, an invalid page fault in
    WININET.DLL occurs

Cause: This is a known issue of build 3.0.37. It has been resolved in build 3.0.65 or later.

Solution: Please upgrade the client to version 3.0.65 or later.


   A specific website does not work through using the Accelerator




                                                         37
Cause: The website may be incompatible with the Popup-blocker component, or the Accelerator itself.

Solution:
    i   Disable "Block Floating Flash-ads" in the Accelerator's 'Popup-Blocker' settings.
    ii If „A‟ does not resolve the problem, add the website to the popup-blocker white list.
    iii If „B‟ does not resolve the problem, add the website to the 'Proxy-Exclusion' list

If step iii fixes the problem, immediately report the problem to support@slipstreamdata.com, in addition,
contact your system-administrator. Inform them to add the website to the server-side proxy exclusion
list. (This change will automatically add the problematic website to the proxy-exclusion list for all of
your users).



 The Accelerator crashes on Windows 95/98/ME
Cause: This has been fixed in version 3.1.68 and later. For users who have the 3.1.44 Accelerator
running on Windows 95/98/ME, this occurs to them if they have more than 20 dialup connections set up in
their internet options.

Solution: Please assist the user to upgrade to the latest version.


   The Accelerator closes after double-clicking the icon in the system tray

Cause: This occurs on Windows NT and Windows 95 machines. This happens because the popup window
is so close to the taskbar. When you click on the icon once, the menu shows and highlight “Exit” as the
default option. When you click the icon twice, you exit the application.

Solution: Please inform the users the cause of this fact.


   System tray icon disappears while the Accelerator is running

Cause: This normally occurs to Windows XP users. The icons in the system tray are missing and
reappearing repeatedly.

Solution: There are some workaround of this problem:
             1.   Log off and log back on;
             2.   Instead of enabling “Auto Logon” option, use a password to protect your account
             3.   Right click My Computer, choose “Manage”. Expand Services and Applications then Click
                  on “Services”. A list of services should appear in the right column. Scroll down to the
                  SSDP and uPnP Service. Right click each, choose “properties”. Change the text next to
                  "Startup type:" to “Disabled”.
             4.   Refresh the active icons. For detailed instruction, please refer to the following link:
                  http://support.microsoft.com/default.aspx?scid=kb;en-us;283084&Product=winx



   I upgraded to the latest version of the Accelerator client and my Proxy
    Exclusion list and Pop-up Blocker White List were erased.

Cause: The Accelerator does not save the white list and proxy settings when upgrading to a newer
version.

Solution: Currently we are still investigating on it and so we can include it in the future build.



                                                    38
      How to interpret the results generated by the Diagnostics Tool

Solution: The results generated by the Diagnostics tool can be divided into seven sections: System
Information, Internet Settings, Registry Information, LSP Information, Branding Information Process
Information and Diagnostics Tests.
     A. System Information: this section lists the Operating system, available memory and disk space
     B. Internet Settings: this section lists IE version, any existing IE proxy settings, and the output of
        “netstat –an” (TCP listening ports)
     C. Registry Information: this section lists all relevant SlipStream registry information - SlipStream
        Application information, Popup blocker (whether it is registered or not), WiseUpdate settings and
        IE optimization setting
     D. LSP Information: this section lists all registered LSP (Layered Service Providers)
     E. Branding Information: this section lists all custom branding information
     F. Process Information: this section lists all relevant dynamic-link libraries and there version
        numbers
     G. Diagnostics Tests: there are 5 tests included in this section

               Test                                           Description
    Test 1 DNS Test             Attempts to perform a DNS lookup on three common websites, and on the
                                configured Acceleration Server hostname
    Test 2 Server Proxy Test    Attempts to make a TCP connection to the configured Acceleration Server
                                hostname and port
    Test 3 Direct Connect       Attempts to fetch http://www.cnn.com/ by connecting directly to the
                                Internet without going through the Acceleration Server
    Test 4 Proxy Connect        Attempts to fetch http://www.cnn.com/ through the Accelerator
    Test 5 Features Enabled     List relevant SlipStream options and their status



      Registry keys which belong to the Accelerator

Solution: WARNING: This section is for your reference only. We do NOT recommend that users to
modify their registry keys.

HKEY_CURRENT_USER\Software\SlipStream\
HKEY_LOCAL_MACHINE\SOFTWARE\SlipStream\
If the user wants to uninstall the Accelerator, he/she should uninstall the Accelerator from Add/Remove
Programs from the Control Panel. If the user has uninstalled the Accelerator in an improper way (for
example, by deleting the whole directory under C:\Program Files\), he/she will have to delete the above
keys from the registry in order to re-install the Accelerator.



Browser-Related Questions


      The Accelerator can work with Internet Explorer 5.0 or later and Netscape 6.0
       or later.

      IE/Netscape is still set to use a proxy even after the Accelerator is disabled or
       not running.

Cause: This is a known issue of build 3.0.37. It has been resolved in build 3.0.65 or later.




                                                    39
Solution:
    i The fundamental solution is to upgrade the client.
    ii Manually change the proxy settings:
      1.    Disable the Accelerator;
      2.    1) Internet Explorer
                   a. (On main menu bar) Tools  Internet Options;
                   b. Choose the tab “Connections”;
                   c. Choose the dialup service you use, click on "Settings" button;
                   d. If “Use a proxy server for this connection..." is checked, un-check it
            2) Netscape/Mozilla
                   a. (On the main menu bar) Edit  Preferences;
                   b. Click on the arrow beside “Advanced” option, a list of options should appear;
                   c. Choose “Proxies”;
                   d. If “Manual proxy configuration” is checked, un-check it;

Please note that questions such as “Page can not be displayed when the Accelerator is disabled” also
point to the same problem.



   Page can not be displayed when the Accelerator is disabled or not running.

           Please refer to “IE/Netscape can not detect the change of proxy settings”.



   The Accelerator does not work with Netscape / Mozilla

Cause: Netscape / Mozilla might not detect the proxy setting change made by the Accelerator. Also,
the Accelerator only supports Mozilla and Netscape 6 and later.

Solution: Please see the screenshot shown below.




The Accelerator can work with Netscape / Mozilla only if the HTTP proxy is configured to localhost (with
port number which is the same with that under the settings of the Accelerator). The “Preferences”
window can be accessed by clicking “Edit” (from the tool bar of Netscape / Mozilla) and choosing
“Preferences”.




                                                     40
     The Accelerator does not work with Netscape / Mozilla (multiple versions of
      Netscape / Mozilla co-existing in one computer)

Cause: The Accelerator supports Mozilla and Netscape 6.x and 7.x. Problems can occurs if users install
multiple versions of Netscape/Mozilla on their computers. Please make sure the users back up the
following files and registry keys before any change is made.

WARNING: We do not recommend the users to edit their registry keys. Please provide the following
instructions only if it is necessary.

Solution: Please note that the following steps will remove the users’ personal settings (including mails) of
Netscape. If they prefer to use Netscape/Mozilla as their main browser/e-mail clients, please advice them to change the
proxy settings manually in Netscape/Mozilla and keep the Accelerator enabled when the internet connection is
available.

First make sure to turn on the "Show hidden files and folders" setting in the Explorer Folder Options. It is
also recommended that directories and registry keys be renamed instead of deleted when following these
steps:

      1. Uninstall Netscape/Mozilla from "Add of Remove Programs" from the control panel;
      2. If you want to keep your mail box or personal settings in Netscape or Mozilla, please rename the
      following folders and move them instead of deleting them:
            1) (if there is any) C:\Program Files\Netscape\
            2) (if there is any) C:\Program Files\mozilla.org\
            3) C:\Documents and Settings\(users)\Application Data\Mozilla\
            4) C:\Documents and Settings\(users)\Application Data\Talkback\Netscape
            5) C:\Windows\Application Data\Mozilla\Talkback\
      3. Delete the following files:
            1) (if there is any) C:\WINNT\mozregistry.dat
            2) (if there is any) C:\WINNT\mozver.dat
            3) (if there is any) C:\WINNT\nsreg.dat
            4) (if there is any) C:\WINDOWS\mozver.dat
            5) (if there is any) C:\WINDOWS\nsreg.dat
      4. StartMenu  Run  regedit
            HKEY_CURRENT_USER\SOFTWARE, delete "Mozilla", "Netscape"
            HKEY_LOCAL_MACHINE\SOFTWARE. Delete "Mozilla", "MozillaPlugins"
      5. Clean the recycle bin, reboot the computer before you install Netscape or Mozilla;
      6. Always enable the Accelerator before starting Netscape or Mozilla (including QuickLaunch)



     The popup window “Please close all Netscape and Mozilla Windows” does not
      go away.

Cause: Netscape or Mozilla application is still running.

Solution:
i.    Build 3.0.65 of the Accelerator client now gives the option of dismissing the popup dialog. However,
      note that the ramification of doing this without closing all Netscape and Mozilla windows is that their
      proxy settings will still be pointing to the Accelerator. This means that when the Accelerator is
      disabled or not running, Netscape and Mozilla will not work unless the proxy settings are manually
      changed.
ii.   In builds before 3.0.37, the solution is to close all the Netscape and Mozilla windows including
      QuickLaunch icons (located in the system tray) then click "OK" to exit the application.

If the window still persists, please access Task Manager by pressing “Ctrl”, “Alt” and “Delete” keys at the
same time. If you see any Netscape or Mozilla application is still running, end the process. This can be
checked under “Applications” or “Processes” tab.



                                                          41
   Windows Update can not be performed with the Accelerator enabled

Cause: Windows Update does not work with the Accelerator, so all of its URLs must be added to the
proxy exclusion list. This list of URLs is pushed from the server to the client, but due to a bug in client
build 3.0.37, the pushed list was not taking effect. This has been resolved in build 3.0.65 or later.

Solution:
i. The ultimate solution is to upgrade the client.
ii. If upgrading is not possible, disable the Accelerator client before running Windows Update.
iii. If the user does not wish to disable the client, the exclusion list can be manually added to the
     Accelerator client:
     1. Right-click on the Accelerator icon in the taskbar, select “Settings”;
     2. Choose the “Features” tab then press “Proxy Exclusion” button. For build 3.0.65 or older, please
          choose the “Proxy Exclusion” tab;
     3. Select “Specify a proxy exclusion list”;
     4. Copy and paste the following line into the text box:
          *windowsupdate.com;download.microsoft.com; *windowsupdate.microsoft.com;codecs.microsoft.com;
          activex.microsoft.com
     5. Click OK and restart the Accelerator client if prompted.



E-Mail Accelerator-Related Questions


   A dialog appears when the Accelerator client starts, warning that another
    application is using port 25 or port 110

Cause: E-mail acceleration consists of two components working in tandem:
           1.   A Winsock component called an “LSP”, which intercepts all traffic destined for TCP ports
                25 and 110, regardless of the destination IP address. It then redirects this traffic to
                127.0.0.1:25 or 127.0.0.1:110 (respectively).
           2.   The Accelerator client listens on 127.0.0.1:25 and 127.0.0.1:110, receiving this redirected
                traffic.

The warning message that appears is complaining about the second component of the system.
Specifically, some other application on the computer is listening on either 127.0.0.1:25 or 127.0.0.1:110.

Examples of applications that listen on these ports are old versions of Norton AntiVirus (2001 and below),
PC-cillin, some Hotmail-to-POP proxy programs, etc. Some advanced users may be running their own
SMTP or POP3 servers on their own computers, which would also cause the conflict.

To check if the ports are really in use, the “netstat” command can be used (“Start Menu”  Run  type
“cmd” or “command”, then type “netstat –an” and see if anything is listening on TCP ports 25 or 110).

To find the application that is actually listening on the ports, the user can download a program called
TCPView from the following link: http://www.sysinternals.com/ntw2k/source/tcpview.shtml
This application works on Windows NT/2000/XP and Windows 98/ME.

Solution: To solve this problem, the users have to disable the application that is listening on the
specified port(s). Please note that this error message is not fatal, it just informs the user that email
acceleration is disabled because of the conflict. Web acceleration will still work fine.




                                                     42
   During installation, a dialog appears warning that e-mail acceleration is disabled
    because another LSP (Layered Service Provider) was detected

Cause: Please see the screen shot




Solution: This dialog is just a warning stating that e-mail acceleration is not possible on this computer
due to a software conflict. Note that web acceleration will still work fine.

If the user would like to have e-mail acceleration, the other LSPs must be removed and the Accelerator
client must be reinstalled. Examples of other applications that use LSPs are the New.net client, older
versions of Zone Alarm and McAfee Virus Scan, and Venturi Accelerator software.

If the user is unsure what LSPs are installed on the system then the following utility can be used to list
and remove entries from the computer‟s LSP chain: http://www.cexx.org/lspfix.htm



   Users are reporting that they cannot send email when the Accelerator client is
    enabled.

Cause: There are several possible causes; all relate to possible configuration problems on the
Accelerator server. This problem should be escalated to your system administrator.

When the Accelerator client is enabled, all SMTP traffic is redirected so that the Accelerator server is the
one that actually makes the connection to the destination SMTP server. This can cause problems in
several ways.

      1.   If the “UpstreamSMTPRelayHostname/Port” settings are NOT enabled on the Accelerator
           server, then it connects directly to the SMTP server that the client requested. This can cause
           problems in the following respects:
           i. The SMTP server requested by the client does not allow relaying from the Accelerator server.
           ii. The SMTP server requested by the client is not reachable (network-wise) from the
           Accelerator server.

      2.   If the “UpstreamSMTPRelayHostname/Port” setting are enabled on the Accelerator server,
           then it always connects to the specified hostname and port regardless of the SMTP server
           requested by the client. This can cause problems in the following respects:
           i. The specified upstream SMTP relay does not allow relaying from the Accelerator server.
           ii. The specified upstream SMTP relay does not exist or is not reachable from the Accelerator
           server.

Solution: For the first case, it is strongly recommended that the “UpstreamSMTPRelayHostname/Port”
settings be enabled on the Accelerator server. This saves the user from contacting the administrator of
their SMTP server to ask them to allow connections from the Accelerator server.

For case 2, ensure that the “UpstreamSMTPRelayHostname/Port” settings point to a server that accepts
connections and allows relaying from the Accelerator server.




                                                     43
   No response while sending e-mail with large attachments

Cause: The following is the screenshot of the error message.




This is a known issue in build 3.0.37 of the Accelerator. It has been resolved in build 3.0.65 or later.

Solution: Please upgrade the client to version 3.0.65 or later.



Questions in Regards to Integration with Other Applications


   Applications (which might conflict with the Accelerator)

Some of the antivirus, firewall, parental control and spyware applications might conflict with the
Accelerator. Examples are older versions of OPTENET, Windows Media Player 9, iTunes, AdSubtract Pro,
Ontrack System Suite, older versions of antivirus or firewall applications (e.g. Norton Antivirus and
McAfee Virus Scan).



   I can not get iTunes Music Store to work with the Accelerator

Cause: iTunes Music store uses the HTTP CONNECT verb, which is not supported in the current version
of The Accelerator. iTunes gets its proxy settings from the IE Browser, unfortunately it does not seem to
use IE‟s proxy exclusion list.

In any case, the Accelerator does not support streaming media at this time, and therefore there is no
boost in performance when using it with iTunes.

Solution: When using iTunes Music Store, you can disable or exit the Accelerator. Ensure that the
browser settings for IE are set to be the original proxy settings (either none or something else). Please
proceed as follows:
      1. Open the IE browser, Click on Tools, Internet Options;
      2. Click on the Connections tab. Double click on the dialup connection you use to connect to the
          internet under Dial up Settings or click on LAN Settings if you use LAN;
      3. Ensure that "Use a proxy Server" option is unchecked;
      4. Restart iTunes and connect to the Music store




                                                   44
   Is the Accelerator compatible with McAfee Virus Scan?

Cause: The following message might occur during the installation of the Accelerator. This only happens
if an older version of McAfee Virus Scan is installed.




The conflict is generated because older versions of McAfee Virus Scan also use an LSP. The latest version
of Virus Scan (v. 8) doesn‟t use an LSP so the conflict will not happen. The following is part of the
diagnostics results. It was run on a machine with an earlier version of McAfee Virus Scan installed.

LSP Information:
 Winsock 32-bit Catalog:
 =======================
 1151 - McAfee_GdLsp [MSAFD Tcpip [TCP/IP]]
 1152 - McAfee_GdLsp [MSAFD Tcpip [UDP/IP]]
 1153 - McAfee_GdLsp [MSAFD Tcpip [RAW/IP]]
 1154 - McAfee_GdLsp [RSVP UDP Service Provider]
 1155 - McAfee_GdLsp [RSVP TCP Service Provider]
 1156 - McAfee_GdLsp [MSAFD NetBIOS [\Device\NetBT_Tcpip_{C20E90FA-5239-48CD-B72B-0A32B64141FE}]
 SEQPACKET 0]
 1157 - McAfee_GdLsp [MSAFD NetBIOS [\Device\NetBT_Tcpip_{C20E90FA-5239-48CD-B72B-0A32B64141FE}]
 DATAGRAM 0]
 1158 - McAfee_GdLsp [MSAFD NetBIOS [\Device\NetBT_Tcpip_{5BFFA440-720C-4DCE-8D10-37BC24C4F88C}]
 SEQPACKET 1]
 1159 - McAfee_GdLsp [MSAFD NetBIOS [\Device\NetBT_Tcpip_{5BFFA440-720C-4DCE-8D10-37BC24C4F88C}]
 DATAGRAM 1]
 1160 - McAfee_GdLsp [MSAFD NetBIOS [\Device\NetBT_Tcpip_{CB7FCF10-6137-4B4C-BCF7-44A87A9978A4}]
 SEQPACKET 2]
 1161 - McAfee_GdLsp [MSAFD NetBIOS [\Device\NetBT_Tcpip_{CB7FCF10-6137-4B4C-BCF7-44A87A9978A4}]
 DATAGRAM 2]
 1162 - McAfee_GdLsp [MSAFD NetBIOS [\Device\NetBT_Tcpip_{DED010D0-739C-40EB-B071-8C239B1CC300}]
 SEQPACKET 3]
 1163 - McAfee_GdLsp [MSAFD NetBIOS [\Device\NetBT_Tcpip_{DED010D0-739C-40EB-B071-8C239B1CC300}]
 DATAGRAM 3]
 1164 - McAfee_GdLsp [MSAFD NetBIOS [\Device\NetBT_Tcpip_{7945DBA8-1219-48D8-9559-F7A3CF2F17DD}]
 SEQPACKET 4]
 1165 - McAfee_GdLsp [MSAFD NetBIOS [\Device\NetBT_Tcpip_{7945DBA8-1219-48D8-9559-F7A3CF2F17DD}]

Solution: Please upgrade to the latest version of McAfee Virus Scan (version 8 or later).


   How do I enable Norton Internet Security 2004 to work with the Accelerator?

Cause: Norton does not scan on port 5400, which is used by the Accelerator to proxy HTTP traffic.

Solution: Warning - These changes will fix this issue, however the solution is not supported by the
Accelerator since it involves making changes to another application.




                                                         45
Click on Options for Norton Internet Security, then select the Firewalls Tab. In the HTTP port list, click
on add. Enter the Accelerator client local listening port number (default 5400, or whatever has been set
by your ISP). Click OK to accept the changes. NIS2004 will now scan the traffic passing through the
Accelerator.



     Software conflict with Zone Alarm v 5

Cause: Running Zone Alarm 5 with Slipstream software will cause Windows XP to freeze when you try to
visit websites; users won't be able to run programs, open folders, or use the task manager. The only way
to terminate this state is to turn off the power then restart.

Solution:
1.    Upgrade Zone Alarm to version 5.1.
2.    Downgrade Zone Alarm to version 4.5 from v 5.

Before the release of Zone Alarm version 5.1, it was recommended (on their forum) to fully uninstall Zone
Alarm v 5 and reinstall Zone Alarm v 4.5 if any system crash or software conflict happens. The version 5.1
is available after July 29, 2004. It has been verified that the Accelerator works fine with both Zone Alarm
v 4.5 and v5.1.



     I can not log in MSN (Windows Messenger) when the Accelerator is enabled

Cause: The installation of the Accelerator requires the change of LSP. For Windows XP users, they
might encounter difficulty signing in MSN without a reboot after the installation of the Accelerator. For
end users who use Windows 95/98/ME, this is a known issue of build 3.1 and earlier versions. This has
been fixed in build 3.2 and later.

Solution:
i.    Windows XP users: please reboot after the installation of the Accelerator.
ii.   Windows 9x/ME users:
        a. Please upgrade to version 3.2.
        b. If there is technical difficulty upgrading to 3.2 immediately, an alternative solution is to
           uninstall the email accelerator component. The web accelerator will still work fine. The email
           accelerator component can be uninstalled by exiting the Accelerator, browsing to the default
           directory of the Accelerator in Command Prompt then typing “instlsp –u –s”.



     How do I configure AdSubtract Pro to work with the Accelerator?

Cause: AdSubtract competes with the Accelerator to set the browser proxy settings. Just like the
Accelerator client, AdSubtract routes traffic through 127.0.0.1, although on a different port. Thus it is
possible to have both working together by chaining the software one after another. Since the Accelerator
needs to compress data, it should be the last one posting the request and the first one receiving a
response.

Solution: To receive the proxy settings and retain the proxy settings pushed from the server, the
Accelerator and AdSubtract need to be started in particular sequence.
1. Start the Accelerator; the proxy settings in IE should be 127.0.0.1:5400
2. Start AdSubtract Pro
3. Verify that the proxy setting in IE is now changed by AdSubtract Pro; that is, HttpProxy: 127.0.0.1,
    Port: 4444
4. Open the AdSubtract Control Panel and click on the Proxy Tab
5. Check the 'Use Next-hop HTTP proxy server' option and fill in the following information:
        Http Proxy: 127.0.0.1      Port: <local listening port> (default = 5400)



                                                      46
         If step 1 and 2 are switched (that is, launching the Accelerator after the AdSubtract Pro), the
         traffic will never pass port 4444 and the AdSubtract Pro will not work. By setting “Use Next-hop
         HTTP proxy server” to 127.0.0.1:5400 from the AdSubtract Pro, the traffic will be redirected
         back to 127.0.0.1:5400, where the Accelerator is listening to. Both applications will thus work.



   Is SPAMStract compatible with the Accelerator?

Cause: In order to make the Email Accelerator component to function properly, the Accelerator has to
listen on ports 25 and 110. This causes a software conflict since both SPAMStract and the Accelerator
would listen on those ports.

Solution: Disable the Email Accelerator or disable SPAMStract. A software conflict can thus be
prevented. For detailed information, please refer to “A dialog appears when the Accelerator client starts,
warning that another application is using port 25 or port 110”.




Macintosh Accelerator Client Questions

The Accelerator for Mac has just been released due to popular demand. The minimum requirements
of the Mac version include: 333 MHz PowerPC G3 Process, 128 MB RAM and OS X10.2. The Accelerator
works with Safari 1.0 or later. Some frequently-asked questions in regard to the Accelerator for Mac
are listed as below:



   (Mac) iTunes and/or iDisk does not work after the installation of the
    Accelerator

Solution: The administrator of the SlipStream Web Accelerator server will need to add the following
values to the "ProxyExclusionList" entry in the sproxy.conf file:
idisk.apple.com
*.apple.com.edgesuite.net
*.phobos.apple.com

Once this is done, have the user stop and re-start the Accelerator.



   (Mac) Does the Accelerator support Internet Explorer?

Cause: When the Accelerator changes the HTTP proxy settings on the local computer, Safari will be
automatically notified. However, proxy settings of Internet Explorer will not always be changed
automatically. As a result, IE continues to use the old settings.

Solution: Please advise the user to exit Internet Explorer then restart it if any of the following
situations occurs:
        1. With the Accelerator enabled, the user can not observe any acceleration when using Internet
            Explorer.
        2. The user can not browse with Internet Explorer after disabling the Accelerator.
By terminating IE and then restarting it, IE is forced to re-read the HTTP proxy settings from the system
preferences. If the problem still persists, please refer to the question “How can I set or unset proxy
settings?”




                                                     47
    (Mac) Page cannot be displayed when the Accelerator is disabled

    (Mac) How can I set or unset proxy settings?

Cause: When the Macintosh client is enabled, it will change the HTTP proxy settings on the local
computer to 127.0.0.1:5400 (The local listening port number might vary depending on the connection
settings). Once it is disabled, the proxies will be unset. Under rare occasion, Internet Explorer can not
recognize the new change of the proxy settings. If it can not recognize that HTTP proxy has been changed
to 127.0.0.1:5400, the traffic will not go through the Accelerator and the browsing is thus not
accelerated. If the proxies are still remained after the Accelerator is disabled, it will generate the error
message “Page cannot be displayed” in the browser window.

Solution: For build 3.2 and later, we have taken all the possible causes into consideration in order to
prevent this problem from happening. If the problem still persists, manually change the proxy settings
might be necessary. The steps are as followed:
      1. Launch “System Preferences” and choose “Network”.
      2. Choose the current location and Network interface device.
      3. Choose “Proxies”
      4. Uncheck “Web Proxy (HTTP)” to solve “Page cannot be displayed” error. Check “Web Proxy
           (HTTP)” and type in IP address as “127.0.0.1” and the local listening port number; this number
           should be the same with the connection settings of the Accelerator.




    (Mac) Installer (of the Macintosh client) becomes garbled text in the browser

Cause: The user might encounter this problem when they browse with browser client other than Safari
(the default Mac browser client). Safari will recognize the disk image file format while others might not.

Solution:
i.   From the end-user‟s side, this problem can be solved/avoided by saving the files directly to the Mac
     machine (by hitting “Ctrl” key and clicking the link at the same time then choose to “Down the Link
     to Disc”)




                                                    48
ii.   It requires proper configuration of the website which hosts the download. For detailed information,
      please refer to the website Max OS X Hints
      (http://www.macosxhints.com/article.php?story=20040211102018600).



     (Mac) I am unable to start the Accelerator

Causes:
1. Acceleration server may be down.
2. Accelerator software may have become corrupted.
3. Another application is listening on the acceleration port (5400 or 5500).

Solution: Ensure that the acceleration server is up and running. This may be done by trying to launch
the Accelerator using a different machine or by using telnet to connect to the acceleration server.

Alternatively, if the application has become corrupted, have the user quit the Accelerator software and
then reinstall it.

Finally, if there is another application listening on the Accelerator port, have the user change the port
that the Accelerator listens on:
1. Stop the Accelerator;
2. In the Accelerator application, choose “Connection” tab;
3. Choose “Advanced…”
4. Change “Local Port” to a different value (say, 5600);
5. Click “Ok”;
6. Click “Apply”;
7. Start the Accelerator;
8. Try to go to any website.



     (Mac) I am unable to start the Accelerator – Default User Suffix

Cause: During the branding process, some ISPs might want to set default user suffix instead of asking
their end users to log in with their full addresses. Please note that this feature is only available to the
Windows client, the Macintosh users will still need to include the suffix as user names.



     (Mac) Does the Macintosh client support email acceleration?

At this time the Macintosh client only accelerates HTTP traffic.



     (Mac) Does the Macintosh client have a popup blocker?

Since popup blocking is built-in to the Safari web browser, the Accelerator client does not re-implement
this functionality.



     (Mac) Is the Macintosh client able to block in-page advertisements?

The Macintosh client is able to block in-page advertisements for version 3.1.41 and later. This feature is
turned off by default. When it is enabled, the graphics of those advertisements will be blocked and there
are only grey boxes shown once the page is loaded.




                                                      49
   (Mac) Does the Macintosh client launch automatically at startup like the
    Windows client?

Solution: Starting from build 3.2 and later, the Macintosh client will launch automatically right after
any of the specified users logging in. The user may manually add the Accelerator as a Startup Item by
following those instructions. The Accelerator should launch automatically next time you log in as the
same user.

Instructions for users who use OS X 10.2.x
1. Open “System Preferences”, click on “Login Items”. You will see the following string, “These items
     will open automatically when you log in:”.
2. Open “Finder”, “Applications” folder. Drag the icon of the Accelerator into the “Login Items” field.

Instructions for users who use OS X 10.3.x
1. Open “System Preferences”, click on “Accounts” (under “System” section)
2. Choose the account you would like to edit. There should be four options, (starting from left)
     Password, Picture, Security, Startup Items.
3. Click “Startup Items”, add the Accelerator on the list (click on “+” sign and browse under
     “Applications” folder)



   (Mac) How to uninstall the Accelerator?

Solution: For Mac OS X 10.3 users, the Accelerator can be uninstalled by simply dragging the
Application icon (in the Application folder) into the trash can. The users will need to have the
administrator privilege to do so; the admin password has to be provided in order to complete the
uninstallation process. Under Mac OS X 10.2, one can not delete files/folders (which are owned by root)
by using GUI. The uninstallation must take place through the Terminal application.

The following are step-by-step instructions for uninstalling the Accelerator.
Under Mac OS X 10.2:
1. Log in to the machine with an administrative account.
2. Open the Terminal application by launching “Finder”, browsing to “/Applications/Utilities” and
    launching “Terminal.app”.
3. In the terminal type “cd /Applications” then hit <ENTER> key.
4. Type “sudo rm -rf [Accelerator].app” then hit <ENTER>" key. Replace [Accelerator] with the name of
    the acceleration app. For example, if the Application name is “ABC Accelerator”, type “sudo rm –rf
    ABC\ Accelerator.app” to uninstall/remove it.

Under Mac OS X 10.3:
1. Quit the Accelerator
2. Launch the Finder application and browse to the Applications folder
3. Drag the Accelerator icon to the trash can.




                                                   50
Throughout this FAQ, much emphasis is placed on having the most up-to-date
version of the software. In most cases having the most recent version will
eliminate the user problem altogether. SlipStream would like to encourage our ISP
customers to distribute the most recent of our software to their customers. If you
are not distributing the most up to date version of the software, please contact us
to conduct an upgrade:

SlipStream Technical Support
1-519-886-6738 Ext. 213
support@slipstreamdata.com

We welcome your feedback. If you have any observations about our product or
notice a pattern in the support calls that you take regarding the Accelerator, we
would like to hear from you. Our product feedback contact email address is
techfeedback@slipstreamdata.com Please continue to direct time sensitive
technical issues to support@slipstreamdata.com for immediate reply.

This technical support file was created for build 3.2 on August 17, 2004

								
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