VIEWS: 3 PAGES: 4 POSTED ON: 6/10/2011
Job Description & Further Details Title: Network Support and Development Officer Grade: Grade 7 Salary: £ 29,099- 35,788 Location: 13 Banbury Road, Oxford Post No: Post Holder: Vacant Responsible for: None Reports to: Network Support and Development Manager Other entitlements: 38 days’ annual leave including public holidays and Christmas closure Membership of the University’s Pension Scheme (final salary scheme) Introduction: OUCS (Oxford University Computing Services) provides and supports a wide range of computing services for the University. The offices are situated close to the centre of Oxford and consist of a number of converted Victorian houses together with modern air-conditioned rooms for the major computers and most user facilities, including purpose-built lecture rooms. There are currently around 150 members of staff. More about OUCS can be found online at http://www.oucs.ox.ac.uk/ The University operates an extensive private network and the Network & Telecommunications Group (NTG) at OUCS is responsible for the voice and backbone data networks across the University. We are seeking an enthusiastic and highly IT-literate person to join an established Network Support and Development team. Main job purpose: The post holder will be expected to contribute to the provision of support for all central communications and networking services, including the University backbone network with its connections to all Colleges and Departments of the University. In addition there are various significant ancillary services such as Monitoring, DNS and DHCP. The duties constantly evolve and change in response to the rapid advance of both hardware and software technology and the demands of the user population. Although responding to this demand is a vital part of the function of OUCS, it is equally important to provide a technological lead and to demonstrate the latest facilities and ways of working. This position will require knowledge, experience and technical competence across a broad range of computing areas from hardware, through operation of the protocols employed to the deployment of servers/services and the ability to design and implement new services. The current backbone network is operated using Cisco equipment and familiarity with this, and the IOS operating software, would be an advantage. Additionally, most of our services are hosted on Unix-based systems and experience of such systems and development tools, such as Perl, is useful. The post holder will be expected to develop and enhance their expertise in his/her allotted fields in consultation with colleagues and with guidance from senior staff. They will often be expected to work on their own initiative and must be capable of dealing with staff at all levels in the University. Page 1of 4 Responsible for [numbers and grades of staff supervised]: None Main contacts: Network, Telecommunications & IT Security staff OUCS Staff IT Support Staff in Colleges & Departments JANET Staff Supplier and manufacturers’ staff Key responsibilities: The current list of duties and responsibilities, which may be redefined according to the changing needs of the service, is as follows: Day-to-day administration and support of the backbone, wireless and voice networks network monitoring systems network services Ensuring the security of the network and its access Answering of queries from the Help Desk or directly from users. The referrals require an in-depth understanding of communications problems Problem solving and incident resolution Partake in the planning and roll-out of new services and equipment Set up operational procedures and documentation Participate in regular Staff Development Reviews Take advantage of appropriate training opportunities as these arise, in order to keep up to date with relevant skills and developments Carry out other appropriate duties from time to time as required Any necessary training, support and backup will be available from colleagues or approved courses. Selection Criteria: Candidates will be judged on the basis of the following criteria and their application should address each point to show how their experience and skills meet the criteria. Examples of relevant experience and skills may have been gained through paid employment, voluntary/community work, domestic responsibilities, spare time activities or training. Essential 1. An academic qualification, e.g. a degree or diploma, and/or relevant industry qualification(s) 2. Relevant work experience installing, operating and supporting TCP/IP based networks 3. Good understanding of network operations 4. Experience of providing a service for customers (primarily technical staff), with an ability to prioritise appropriately 5. Meticulous and methodical approach to all tasks 6. Works constructively with colleagues and in teams, sharing information and expertise, listening to and respecting the views of others 7. Writes clear, easy to understand documentation including manuals and tutorials Page 2of 4 Desirable 1. The above experience in an academic environment 2. 2 years (or more) experience of installing, operating and supporting TCP/IP based networks 3. Sets and maintains high professional standards, displaying ethical and professional behaviour in all situations 4. Experience of Cisco IOS 5. “Interconnecting Cisco Networking Devices Part 1”or similar/higher qualification. 6. Good, logical diagnostic skills 7. Understanding of network security 8. Experience of voice networks 9. Experience of wireless networking 10. Knowledge of network based services eg DHCP, DNS … 11. Experience of working in highly complex communication and machine rooms 12. Working knowledge of Unix systems day-to-day administration 13. Working knowledge of Perl or other scripting language 14. Follows established organisational policies and procedures 15. Evidence of good organisational skills, self-motivation and ability to work on own initiative and/or refers appropriately 16. The ability to work with staff at all levels in the University May 2011 Page 3of 4 Data protection All data supplied by applicants will be used only for the purposes of determining their suitability for the post and will be held in accordance with the principles of the Data Protection Act 1998 and the University’s Data Protection Policy. Please download an application form on-line at http://www.oucs.ox.ac.uk/jobs/ and return it to The Personnel Office, Oxford University Computing Services, 13 Banbury Road, Oxford OX2 6NN or by e-mail to st email@example.com Completed applications must be received by 1200 noon on Tuesday 31 May 2011. th Interviews are expected to take place during week commencing 20 June 2011. Applicants should note that normally OUCS will reimburse only full public transport costs within the British Isles for those candidates travelling to interview. Any offer of employment will be subject to the satisfactory completion of a medical questionnaire and confirmation of your right to work in the UK. Page 4of 4
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