Job Description & Further Details

Title:                     Network Support and Development Officer
Grade:                     Grade 7
Salary:                    £ 29,099- 35,788
Location:                  13 Banbury Road, Oxford
Post No:
Post Holder:               Vacant
Responsible for:           None
Reports to:                Network Support and Development Manager
Other entitlements:        38 days’ annual leave including public holidays and Christmas closure
                           Membership of the University’s Pension Scheme (final salary scheme)


OUCS (Oxford University Computing Services) provides and supports a wide range of computing services for
the University. The offices are situated close to the centre of Oxford and consist of a number of converted
Victorian houses together with modern air-conditioned rooms for the major computers and most user
facilities, including purpose-built lecture rooms. There are currently around 150 members of staff. More
about OUCS can be found online at

The University operates an extensive private network and the Network & Telecommunications Group (NTG) at
OUCS is responsible for the voice and backbone data networks across the University. We are seeking an
enthusiastic and highly IT-literate person to join an established Network Support and Development team.

Main job purpose:
The post holder will be expected to contribute to the provision of support for all central communications and
networking services, including the University backbone network with its connections to all Colleges and
Departments of the University. In addition there are various significant ancillary services such as Monitoring,
DNS and DHCP. The duties constantly evolve and change in response to the rapid advance of both hardware
and software technology and the demands of the user population. Although responding to this demand is a
vital part of the function of OUCS, it is equally important to provide a technological lead and to demonstrate
the latest facilities and ways of working.

This position will require knowledge, experience and technical competence across a broad range of computing
areas from hardware, through operation of the protocols employed to the deployment of servers/services and
the ability to design and implement new services.

The current backbone network is operated using Cisco equipment and familiarity with this, and the IOS
operating software, would be an advantage. Additionally, most of our services are hosted on Unix-based
systems and experience of such systems and development tools, such as Perl, is useful.

The post holder will be expected to develop and enhance their expertise in his/her allotted fields in
consultation with colleagues and with guidance from senior staff. They will often be expected to work on their
own initiative and must be capable of dealing with staff at all levels in the University.

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Responsible for [numbers and grades of staff supervised]: None

Main contacts:
    Network, Telecommunications & IT Security staff
    OUCS Staff
    IT Support Staff in Colleges & Departments
    JANET Staff
    Supplier and manufacturers’ staff

Key responsibilities:

The current list of duties and responsibilities, which may be redefined according to the changing needs of the
service, is as follows:

    Day-to-day administration and support of
             the backbone, wireless and voice networks
             network monitoring systems
             network services
    Ensuring the security of the network and its access
    Answering of queries from the Help Desk or directly from users. The referrals require an in-depth
     understanding of communications problems
    Problem solving and incident resolution
    Partake in the planning and roll-out of new services and equipment
    Set up operational procedures and documentation
    Participate in regular Staff Development Reviews
    Take advantage of appropriate training opportunities as these arise, in order to keep up to date with
     relevant skills and developments
    Carry out other appropriate duties from time to time as required

Any necessary training, support and backup will be available from colleagues or approved courses.

Selection Criteria:

Candidates will be judged on the basis of the following criteria and their application should address each
point to show how their experience and skills meet the criteria. Examples of relevant experience and skills
may have been gained through paid employment, voluntary/community work, domestic responsibilities, spare
time activities or training.

1.   An academic qualification, e.g. a degree or diploma, and/or relevant industry qualification(s)
2.   Relevant work experience installing, operating and supporting TCP/IP based networks
3.   Good understanding of network operations
4.   Experience of providing a service for customers (primarily technical staff), with an ability to prioritise
5.   Meticulous and methodical approach to all tasks
6.   Works constructively with colleagues and in teams, sharing information and expertise, listening to and
     respecting the views of others
7.   Writes clear, easy to understand documentation including manuals and tutorials

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1.    The above experience in an academic environment
2.    2 years (or more) experience of installing, operating and supporting TCP/IP based networks
3.    Sets and maintains high professional standards, displaying ethical and professional behaviour in all
4.    Experience of Cisco IOS
5.    “Interconnecting Cisco Networking Devices Part 1”or similar/higher qualification.
6.    Good, logical diagnostic skills
7.    Understanding of network security
8.    Experience of voice networks
9.    Experience of wireless networking
10.   Knowledge of network based services eg DHCP, DNS …
11.   Experience of working in highly complex communication and machine rooms
12.   Working knowledge of Unix systems day-to-day administration
13.   Working knowledge of Perl or other scripting language
14.   Follows established organisational policies and procedures
15.   Evidence of good organisational skills, self-motivation and ability to work on own initiative and/or refers
16.   The ability to work with staff at all levels in the University

May 2011

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Data protection
All data supplied by applicants will be used only for the purposes of determining their suitability for the post
and will be held in accordance with the principles of the Data Protection Act 1998 and the University’s Data
Protection Policy.

Please download an application form on-line at and return it to The Personnel
Office, Oxford University Computing Services, 13 Banbury Road, Oxford OX2 6NN or by e-mail to
                                                                                                 st Completed applications must be received by 1200 noon on Tuesday 31 May 2011.
Interviews are expected to take place during week commencing 20 June 2011.

Applicants should note that normally OUCS will reimburse only full public transport costs within the British Isles
   for those candidates travelling to interview. Any offer of employment will be subject to the satisfactory
            completion of a medical questionnaire and confirmation of your right to work in the UK.

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